We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN2RS
Near Orting, WA 98360
Cejay
Job Details: 08/29/2023
"Customer concern is that washer is leaking. Found signs of water coming from door. Found signs of water leak from dispenser and fill hose, water signs under front panel by middle pinch point, water on counter weights. Needs new dispenser and fill hose. Follow up scheduled for 09/05 8-12pm; ordrng 1 WH42X29542 (DISPENSER DRAWER) and 1 WH01X29652 (DISPENSER FILL HOSE)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AW/US 03
Near Tacoma, WA 98409
Cameron M.
Job Details: 08/29/2023
"Customer concern is that washer does not complete cycle. Found debris in drain pump strainer, causing unit to not drain and spin. Cleaned debris. Cycle tested unit. All checks good"
We serviced a
KENMORE DISHWASHER
Model 66513412K701
Near Puyallup, WA 98374
Cejay
Job Details: 08/29/2023
"Shortly after arrival water restoration company arrived to examine water damage. Installed previously ordered water valve and linkage kit, found unit unleveled causing door alignment to be off, leveled unit, cycle tested dishwasher to verify repair and to check for leaks, all checks good. Water restoration company requested dishwasher be left uninstalled for their investigation. Left water valve with customer."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB855DC4
Near Mesquite, TX 75181
Patrick
Job Details: 08/29/2023
"Customer concern, dryer not fully drying clothes. Home vent just got cleaned. Found crushed vent hose behind unit. Corrected. Air test passed. Found grounded element. Replaced from truck stock. Tested unit. All checks good; used 1 WP3387747 (Element) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Heath, TX 75126
Patrick
Job Details: 08/29/2023
Replaced console and main control. Tested unit. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Rockwall, TX 75032
Patrick
Job Details: 08/29/2023
"Ran svc cycle. Good fill, good spray, good dispenser, good voltage through tco, good drain, good heat. No error codes. Found spray arms and filter clogged, rinse aid compartment empty. Cleaned spray arms and filter, added ra. Ran normal cycle, heated dry. Customer to report."
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Rockwall, TX 75087
Patrick
Job Details: 08/29/2023
"Customer concern, unit not making ice. Found failed ice maker. Must replace. ; ordrng 1 WR30X39345 (Ice maker)"
We serviced a
KITCHENAID DISHWASHER
Model KUDW03CTSS3
Near Irving, TX 75063
John
Job Details: 08/29/2023
"Customer concern is soap not dissolving. Ran full diagnostic cycle. Good fill, wash, and drain. Soap dispenser operating normally. Advised Customer about priming hot water to unit before starting to endure soap dissolves"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model ETW4400WQ2
Near Garland, TX 75042
Lane
Job Details: 08/29/2023
Customer stated washer leaks intermittently. Performed diagnostics found faulty fill valve. All other functions checked good at time of service. ; ordrng 1 WPW10144820 (Fill valve)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF50K7500AW/A2. 11
Near Richardson, TX 75080
Lane
Job Details: 08/29/2023
Customer stated washer makes abnormal noise when spinning and doesn't spin clothes out fully. Performed diagnostics foumd faulty tub bearings causing loud noise. Door seal damaged due to contact with spin basket. All other functions checked good at time of service. ; ordrng 1 DC97-19681A (ASSY SEMI TUB BACK) and 1 DC97-19268A (Spin basket) and 1 DC64-02174F (Door diaphragm)
We serviced a
LG WASHER-FRONTLOAD
Model WM2016CW
Near Richardson, TX 75081
Lane
Job Details: 08/29/2023
"Customer stated washer fills on its own. Performed diagnostics found faulty inlet valves. Replaced inlet valves and performed multiple function tests. All functions checked good at time of service.; used 1 5220FR2075L (Fill valve), and 1 5220FR2006H (Fill valve) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821QB1
Near Carrollton, TX 75007
Lane
Job Details: 08/29/2023
Customer stated ice maker doesn't work. Performed diagnostics found faulty heater causing harvest issues. Model tag is not legible. Ice maker needs replacing to correct issue. All other functions checked good at time of service. ; ordrng 1 IM116000 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DB0
Near Garland, TX 75044
Lane
Job Details: 08/28/2023
Customer stated oven gives fault code for cooling fan. Performed diagnostics confirmed supply voltage good. Fan motor is locked up. All other functions checked good at time of service.; ordrng 1 W11107275 (Fan blower)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV50K7500EW/A3 01
Near Frisco, TX 75033
Chad A.
Job Details: 08/28/2023
"Customer concern part loose inside drum. During inspection found water jet inlet hanging inside drum. Screw holes stripped out of plastic and screws broken. ; ordrng 1 DC97-16919B (ASSY STEAM KIT;NOZZLE_INJECTION,SCREW)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9200SQ02
Near Puyallup, WA 98375
Cameron M.
Job Details: 08/28/2023
Installed previously ordered door boot and clamp. Cycle tested unit. All checks good left failed part with customer as part caused leak
We serviced a
GE DISHWASHER
Model GDF520PGJ5BB
Near Garland, TX 75043
Patrick
Job Details: 08/28/2023
Replaced heating element. Tested unit. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11062922100"
Near Carrollton, TX 75006
John
Job Details: 08/28/2023
Customer concern is dryer not heating. Found open high limit fuse. Replaced high limit and thermal cut off. Vent checks yellow. All other checks good.; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA 06
Near Frisco, TX 75034
Chad A.
Job Details: 08/28/2023
"Customer stated unit not producing ice. On arrival found ice maker jammed and auger assembly blocked with ice. Ice maker box needs sealed and ice maker service kit needed. ; ordrng 1 DA82-02653A (A/S ASSY-ICE;DA94-04399E,FS,120) and 1 DA97-12540G (Auger)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5000AW/A211
Near Rockwall, TX 75032
Patrick
Job Details: 08/28/2023
"Customer concern, unit very loud during spin. Confirmed. Found failed rear bearing. Must replace rear outer tub, spin basket assy, and bellows. Unit being condemned. Auth 86cssi.; O-emld tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28N9780SR/AA 03
Near Plano, TX 75074
Lane
Job Details: 08/28/2023
Customer stated ice maker keeps freezing over. Performed diagnostics found ice maker needs to be updated with service kit. All other functions checked good at time of service. ; ordrng 1 DA82-02656A (A/s assy ive)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC2
Near Lake Tapps, WA 98391
Cameron M.
Job Details: 08/28/2023
"Customer concern is that washer does not complete cycle. Cycle tested unit 5x, found no mechanical defects at time of arrival. Found evidence of oversuds conditions present. Found evidence of stand pipe overflowing. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. Also Advised customer plumber needed to address stand pipe. Instructed customer to monitor and call if issues persist."
We serviced a
MAYTAG DRYER-ELECTRIC
Model LDE512
Near Dallas, TX 75248
John
Job Details: 08/28/2023
"Came to install new felt seals and motor. Upon disassembly, found drum has cut through forward bulkhead at top and has been riding along the top of the heater duct, crushing it to the point that the contacts are crushed and all wires loose.; ordrng 1 WPY303404 (Heater duct complete) and 1 306670 (Forward bulkhead) and 2 306508 (Bearing kit)s and 1 WPY304693 (Jumper) and 1 306663 (Drum)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7230HC0
Near Plano, TX 75024
John
Job Details: 08/28/2023
Installed new UI panel. Ran calibration and diagnostic cycles. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDHE404DSS0
Near Wylie, TX 75098
Patrick
Job Details: 08/28/2023
"Customer concern, unit not draining. Removed glass from drain pump. Tested unit, all checks good."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED5630HC2
Near Lake Tapps, WA 98391
Cameron M.
Job Details: 08/28/2023
"Customer concern is that dryer does not heat. Preformed airflow test failed (yellow).preformed temperature checks, in range. Cleaned and calibrated moisture sensor. Unit operating as designed. Advised customer dryer vent needs to be cleaned and shortened to allow sufficient air flow Advised customer to monitor and call if issues persist"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW560CHW4
Near Buckley, WA 98321
Cameron M.
Job Details: 08/28/2023
"Customer concern is that washer produces f9e1 error and trapping clothes in unit. Drained water from unit. Removed trapped clothes. Found debris in drain pump. Cleared debris, cycle tested unit. All checks good"
We serviced a
LG DISHWASHER
Model LDP6797BD
Near Tacoma, WA 98498
Branden W.
Job Details: 08/28/2023
"Customer concern is that dishwasher control panel was replaced with a black one as the proper one was not available. No funtional issues with dishwasher. Needs proper color console. Requires Auth. ; ordrng 1 AGL75172631 (PANEL ASSEMBLY,CONTROL)"
We serviced a
LG DRYER-ELECTRIC
Model DLE7100W
Near Spanaway, WA 98387
Branden W.
Job Details: 08/28/2023
Installed previously ordered terminal block and customer supplied power cord. Cycle tested. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Graham, WA 98338
Cameron M.
Job Details: 08/28/2023
"Customer concern is that top rack fell. Found broken adjuster, causing rack to fall. Needs new adjuster kit. Installed new adjusters, cycle tested unit. All checks good. ; used 1 W10712395 (ADJUSTER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Puyallup, WA 98374
Cameron M.
Job Details: 08/28/2023
"Customer concern is that ice maker is not making ice. Preformed visual inspection. Found ice buildup in auger, cleared buildup of ice. Placed unit in service mode, tested ice maker thermistor, shows functional. Preformed cycle tests via service mode. Found ice maker seized, causing unit to not produce ice. Needs new ice Maker. Follow up visit scheduled for 9/7 1-5; ordrng 1 W11557000 (ICEMAKER)"
We serviced a
FRIGIDAIRE WALL OVEN
Model FGB24S5ABA
Near Dallas, TX 75238
Lane
Job Details: 08/28/2023
Customer stated oven doesn't heat. Performed diagnostics found ignition device not pulling correct amperage to allow for safety valve operation. Advise replacing ignitor to correct issue. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near McKinney, TX 75071
Chad A.
Job Details: 08/28/2023
Replaced washer suspension and cycled to test. Wash tub now centered and operating properly.
We serviced a
GE DISHWASHER
Model GLD4260L00SS
Near Dallas, TX 75230
Lane
Job Details: 08/28/2023
Customer stated dishwasher makes abnormal noise. Performed function test. No abnormal noises foumd at time of service. Wash pump and drain pump sound normal.
We serviced a
LG WASHER-FRONTLOAD
Model WM2016CW
Near Richardson, TX 75081
Lane
Job Details: 08/28/2023
Installed new rotor and drain pump. Performed multiple function and leak tests after repair. All functions checked good at time of service.
We serviced a
MAGIC CHEF DRYER-ELECTRIC
Model YE225LV
Near Mesquite, TX 75181
Patrick
Job Details: 08/28/2023
"Customer concern, unit not heating. Good 240vac to unit. Stats check good, heating element good. Unit set to air fluff, reset to normal. Unit checks good at this time. Air test passed yellow."
We serviced a
GE REFRIGERATOR
Model ZISS480DMASS
Near Coppell, TX 75019
Lane
Job Details: 08/25/2023
Recoverd freon charge and introduced uv dye into system. Charged unit to factory charge weight. Customer instructed to let unit run untill freezer is unable to hold 0deg
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9151YW00
Near Dallas, TX 75219
Lane
Job Details: 08/25/2023
Tech was assigned as a helper;
We serviced a
FRIGIDAIRE RANGE
Model FEF336ECG
Near Dallas, TX 75215
Patrick
Job Details: 08/25/2023
Replaced lh infinite switches. Rf element tests good 21ohm. Not receiving l2 voltage from switch daisy chain. Tested unit all checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPQ0
Near Spanaway, WA 98387
Cejay
Job Details: 08/25/2023
Customer concern is that dishwasher is leaking from airgap. Found clog at disposel causing drain at airgap. Cleared clog tested dishwasher all checks good
We serviced a
KENMORE WASHER-TOPLOAD
Model ="11025132411"
Near Spanaway, WA 98387
Cameron M.
Job Details: 08/25/2023
Installed previously ordered parts. Cycle tested unit 3x. All checks good.
We serviced a
KITCHENAID RANGE
Model KERS303BWHO
Near Lakewood, WA 98498
Cameron M.
Job Details: 08/25/2023
"Installed previously ordered bake element, cycle tested unit. All checks good"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model MDE6800AYW
Near Rockwall, TX 75087
John
Job Details: 08/25/2023
"Customer concern is dryer makes a horribly loud screeching sound. Confirmed sound. Found both felt seals worn and pieces missing. Needs new felt seals, idler bearing, glides, and belt.; ordrng 2 WP33001807 (seal)s and 1 306508 (bearing,glide front) and 1 WP6-3700340 (Idler bearing) and 1 WP33002535 (belt)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED9700SQ0
Near Spanaway, WA 98387
Cejay
Job Details: 08/25/2023
"Customer concern is that dryer turns on but is not starting. Confirmed 240v at outlet, found open thermal fuse causing dryer not to start. Element tests good. Needs new thermal fuse. Installed new thermal fuse, preformed airflow test failed (yellow), unit is now operational. Advised customer dryer vents need service. ; used 1 WP3392519 (FUSE-THRML) from stock"
We serviced a
THOR RANGE
Model n/a
Near Dallas, TX 75223
Lane
Job Details: 08/25/2023
Customer stated range burners don't work. Performed diagnostics found burners needed to be adjusted for proper ignition. Performed function test after repair. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model GDF650SMJ2ES
Near Tacoma, WA 98466
Cameron M.
Job Details: 08/25/2023
"Customer concern is that dishwasher leaks alot of water from under unit. Cycle tested unit. Found 3 separate leaks from sump seal, leaking heavily. Found hole in diverter,causing heavy leak. Also found leaking wash motor.causing swelling of sub floor under unit. Causing swelling of sub floor and cabinets. Needs new sump, sump seal wash motor and diverter. customer requested kick plate remains off unit to allow customer to place fans. Advised customer not to use unit. Advised customer parts show out of stock. AHS TO SUPPLY ; ordrng 1 WD08X22758 (GASKET - SUMP MANIFOLD) and 1 WD26X23258 (PUMP WASH KIT) and 1 WD19X25278 (DIVERTER ASM KIT) and 1 WD18X22782 (DISHWASHER SUMP MANIFOLD)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFBD2409LF3C
Near Tacoma, WA 98418
Cameron M.
Job Details: 08/25/2023
"Installed previously ordered wash motor and spray arms, cycle tested unit. Found heavy grease buildup in drain hose, causing slow drain issues. Cleared drain hose. Cycle tested unit 5x more. All checks good left failed part with customer as part caused leak."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6000AG0
Near Puyallup, WA 98372
Cameron M.
Job Details: 08/25/2023
Installed previously ordered drain pump assembly. Cycle tested unit. All checks good. Collected payment via card payment. Left failed part with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPQ2
Near Rockwall, TX 75087
John
Job Details: 08/25/2023
"Customer concern DW not fully draining. Found timer makes a crunching sound when it reaches the drain position and does not fully drain unit, needs new timer.; ordrng 1 WP8535372 (timer)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7200KW2
Near Rockwall, TX 75087
John
Job Details: 08/25/2023
Customer concern is washer latch and strike are broken. Confirmed broken parts. Needs new door lock and strick.; ordrng 1 W11457841 (Strike) and 1 W11394572 (Latch)
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN1WW
Near Rowlett, TX 75089
John
Job Details: 08/25/2023
Installed new suspension rods. All checks good.
We serviced a
LG DRYER-ELECTRIC
Model DLEX3470W
Near Rockwall, TX 75087
John
Job Details: 08/25/2023
Customer concern is dryer taking too long to dry. Found vent fail RED when attached to home ventilation and passes GREEN when disconnected from home ventilation. Advised Customer that home ventilation will need to be cleaned in order to avoid further heating issues. All other checks good.
We serviced a
LG RANGE
Model LRE3194ST
Near Graham, WA 98338
Cejay
Job Details: 08/25/2023
"Customer concern is that range only gets to 150?F confirmed 240v at outlet, terminal block is good, no signs of damage at control board, bake and broil elements test good for continuity, convection element open. Found stuck relays on control board causing oven not to heat preperly, needs new control board and convection element. Follow up scheduled for 09/05 8-12pm; ordrng 1 EBR74164814 (PCB ASSEMBLY,MAIN) and 1 MEE32902206 (HEATER,SHEATH) and 1 EBG61305805 (THERMISTOR)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE52A5500C/A3
Near Dallas, TX 75228
Patrick
Job Details: 08/25/2023
Replaced motor and blower assy. Tested unit. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50T5300AC/US01
Near Dallas, TX 75228
Patrick
Job Details: 08/25/2023
"Customer concern, unit not spinning. Ur code when spin only attempted with empty basket. Dampers fail bounce test. Found prior roach infestation in control board area. Unable to complete repair."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Rockwall, TX 75032
Patrick
Job Details: 08/25/2023
"Replaced sump and heater, tested unit. All checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near McKinney, TX 75071
Chad A.
Job Details: 08/25/2023
Replaced gearcase and washplate. Cycled to test. All functioning properly. Spinning smoothly and running quiet.
We serviced a
LG WASHER-TOPLOAD
Model WT5270CW
Near McKinney, TX 75072
Chad A.
Job Details: 08/25/2023
Replaced main pcb and cycled to test. All functioning properly and no other failures detected.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6100P/A3
Near McKinney, TX 75070
John
Job Details: 08/25/2023
Customer concern is dryer not heating. Found terminal block and wires burned. Need new wire harness.; ordrng 1 DC93-00822A (Wire harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near McKinney, TX 75071
Chad A.
Job Details: 08/25/2023
Replaced ice maker and cycled to fill. Water level good and freezer temp at -2.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED49STBW1
Near Spanaway, WA 98387
Cejay
Job Details: 08/25/2023
"Customer concern is that dryer stopped half way through a cycle, and would work shortly after power cycling the dryer but now is no longer working. Found dryer only reciving 120v, cycled breaker outlet still only reciving 120v. Advised customer electrian is needed to correct power supply."
We serviced a
GE REFRIGERATOR
Model ZISS480DMASS
Near Coppell, TX 75019
Lane
Job Details: 08/24/2023
Customer stated refrigerator and freezer are not holding temperature. Performed diagnostics found signs of a sealed system leak. Advised performing a uv dye test. After leak is located component will need to be replaced. Estimate for leak test $399.00 plus tax
We serviced a
KENMORE WASHER-TOPLOAD
Model ="11042922200"
Near Tacoma, WA 98445
Cejay
Job Details: 08/24/2023
"Customer concern is that washer is making a clicking noise durring operation. Noise is coming from basket shaft, shaft is bent, needs new rear tub, pully, nut, gasket and basket. Advised some parts are out of stock, AHS to supply requires auth. ; ordrng 1 W10772618 (Rear tub) and 1 WP8182650 (Pully) and 1 WPW10283361 (Nut) and 1 WPW10111158 (Gasket) and 1 WPW10202459 (Basket)"
We serviced a
FRIGIDAIRE LAUNDRY CENTER
Model FFLE3900UW3
Near Plano, TX 75074
John
Job Details: 08/24/2023
Customer concern is dryer not heating. Customer advised that a different company has been out several times and it heats when they leave but stops heating 1-2 weeks later. Confirmed unit not heating. Found open heater causing no heat condition. Vent check fails RED indicating a severe restriction in home ventilation. Advised Customer that vents will need to be cleaned in order to avoid any further heating issues.; ordrng 1 137392702 (Heater assy)
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model MEDC300XW0
Near Dallas, TX 75227
John
Job Details: 08/24/2023
"Customer concern is dryer not heating. Confirmed issue. Found open element. Replaced element from truck stock. All checks good.; used 1 279838 (ELEMENT,HEATER) from stock"
We serviced a
LG DRYER-ELECTRIC
Model DLEX4270V
Near Plano, TX 75093
Chad A.
Job Details: 08/24/2023
Customer concern dryer not heating properly. Cycled to test and found dryer to be overheating. Failed vent test and discovered vent restricted due to screen built into outside flap that is not removable without damaging hood. No failures found with dryer. Customer aware that dryer should not be used at all until vent is repaired.
We serviced a
LG DRYER-ELECTRIC
Model DLE7100W
Near Tacoma, WA 98408
Cameron M.
Job Details: 08/24/2023
"Customer concern is that dryer does not heat on normal cycle. Unit produces d80(d80 DUCT RESTRICTION ERROR) at arrival. Preformed airflow test failed(red).cycle tested unit, found no mechanical defects at time of arrival. Advised customer to disable eco dry. When Running normal cycle. Advised customer vent needs to be cleaned asap,before use resumes to prevent damage to unit. Unit operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Wylie, TX 75098
Patrick
Job Details: 08/24/2023
"Customer concern, unit not making ice. No im error codes stored. Found frozen fill tube. Must replace fill tube and fill tube heater. ; ordrng 1 W10815476 (Fill tube) and 1 W11087201 (Fill tube heater)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2735NE0
Near Plano, TX 75023
Chad A.
Job Details: 08/24/2023
Customer concern of no ice or water. During testing found Temps too cold and water bladder frozen due to broken air damper. Thawed bladder to test functions. Water working but valve to ice maker not opening and receiving proper voltage. Need water valve and damper for repair. Ice maker will cycle but unable to test for further problems without water being supplied to ice tray. ; ordrng 1 241518501 (Damper) and 1 242253002 (VALVE-WATER)
We serviced a
HOTPOINT WALL OVEN
Model RK767G0J4BG
Near Sunnyvale, TX 75182
Patrick
Job Details: 08/24/2023
Clock resets itself every day back to noon. Unit heating normally. Must reorder clock.; ordrng 1 WB19X10006 (Timer) and 1 WB19X10006 (Timer)
We serviced a
WHIRLPOOL RANGE
Model SF315PEKQ0
Near Mesquite, TX 75181
Patrick
Job Details: 08/24/2023
"Customer concern, oven will not light. Confirmed. Replaced igniter from truck stock. Tested unit. All checks good.; used 1 WB13K21 (Igniter) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Carrollton, TX 75007
Lane
Job Details: 08/24/2023
Customer stated left side fresh food door doesn't close properly. Performed diagnostics found center hinge faulty. Both fresh food door gaskets are torn. All other functions checked good at time of service.; ordrng 2 W10830162 (Door gaskets)s and 1 W10917991 (Hinge)
We serviced a
LG RANGE
Model LREL6325F/00
Near DuPont, WA 98327
Cameron M.
Job Details: 08/24/2023
Installed previously ordered display module. Cycle tested. All checks good
We serviced a
LG DISHWASHER
Model LDF8072ST
Near Tacoma, WA 98445
Cejay
Job Details: 08/24/2023
"Customer concern is that dishwasher is leaking from underneath. Found leak coming from wash motor housing. Needs new wash motor. AHS to supply, requires auth. ; ordrng 1 ABT72909202 (CASING ASSEMBLY,PUMP)"
We serviced a
LG DRYER-ELECTRIC
Model DLG7188RM
Near Mesquite, TX 75181
Patrick
Job Details: 08/24/2023
"Customer concern, unit will not heat. Confirmed. Igniter fires for several seconds then goes out. Unit starts by itself as soon as door is closed. Must replace main control, gas valve and flame sensor. Found cracked drum. Must replace. Control listed as NLA.; ordrng 1 6501EL3001A (Flame sensor) and 1 5221EL2002A (Gas valve assy) and 1 3045EL1002E (Drum) and 1 6871EL1013B (Control)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB855DC3
Near Mesquite, TX 75181
Patrick
Job Details: 08/24/2023
"Customer concern, control acts strangely. F5e1 lid lock. Unit passed all service verification steps in auto test. Must replace lid lock. ; ordrng 1 W10861642 (Lid lock chrome shadow)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC5
Near Garland, TX 75040
John
Job Details: 08/24/2023
Installed new slider and rotor. All checks good.
We serviced a
SAMSUNG DISHWASHER
Model DW80H9930US
Near Rockwall, TX 75087
Patrick
Job Details: 08/24/2023
"Found highly dangerous electrical source. Obvious signs of arcing on outer case cover. See documented photos. Replaced vane motor, and sensor. Error code 7e reappeared after only minutes. This unit is unrepairable. 129nlvi"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Lakewood, WA 98498
Cameron M.
Job Details: 08/24/2023
"Customer concern is that washer produces residue on dishes after completing cycle and not washing. Preformed inspection of unit, found unit unlevel, causing door to impact cabinets. Leveled unit. Cycle tested unit found residue caused by to much detergent. Found clogged upper and lower spray arms, causing poor wash quality. Advised customer on regular cleaning intervals advised customer on using high quality detergent to reduce residue after use. Needs new spray arms follow up visit scheduled for 9/5 1-5; ordrng 1 WPW10448645 (ARM-SPRAY) and 1 W11553338 (ARM-SPRAY)"
We serviced a
GE REFRIGERATOR
Model DFE28JSHESS
Near Wylie, TX 75098
Chad A.
Job Details: 08/24/2023
Customer stated upper ice maker working but lower ice maker dumping water into freezer causing freezer door to be frozen closed. Need water valve and ice maker. ; ordrng 1 WR30X28682 (Ice maker) and 1 WR55X11146 (FRIDGE H2O VALVE FOR FREEZER ICEMAKER)
We serviced a
BOSCH DISHWASHER
Model SHE43R55UC/64
Near Frisco, TX 75035
Chad A.
Job Details: 08/24/2023
Replaced water inlet with switch and drain pump. Cycled to test and all working properly with no other leaks or failures detected.
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW0
Near Carrollton, TX 75006
Lane
Job Details: 08/24/2023
Customer stated washer makes abnormal noise. Performed diagnostics found faulty suspension rods. All other functions checked good at time of service. ; ordrng 1 W10780045 (Suspension)
We serviced a
SPEED QUEEN WASHER-TOPLOAD
Model AWN632SP116TW01
Near Dallas, TX 75252
Lane
Job Details: 08/24/2023
Customer stated washer just hums and doesn't start cycle. Performed diagnostics found faulty motor. Advised replacing motor and cap. Unable to test full function due to failure. ; ordrng 1 38034P (Motor) and 1 37377 (Cap)
We serviced a
KENMORE REFRIGERATOR
Model ="10658163703"
Near Dallas, TX 75206
Lane
Job Details: 08/24/2023
Customer stated water and ice don't work on frig. Performed diagnostics found water pressure to low going to unit. Customer needs plumber.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA 01
Near Orting, WA 98360
Cejay
Job Details: 08/24/2023
"Upon arrival, assembly motion damaged. Called SQT, they will be shipping another assembly motion. Left other parts with customer."
We serviced a
GE RANGE
Model JGSS66SEL3SS
Near Lake Tapps, WA 98391
Cejay
Job Details: 08/24/2023
"Customer concern is that oven broiler is not igniting. Amp drawn on both bake and broil good. Visually confirmed operation and ignition of bake and broil, cycle tested broil element and visually confirmed gas ignition for multiple cycles. No defect or component failures at time of service."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Enumclaw, WA 98022
Cejay
Job Details: 08/24/2023
"Customer concern is that lights are not working in flex and freezer drawers. Confirmed 12Vdc at main board for freezer leds, needs new led lamp assembly. Follow up scheduled for 08/31 8-12pm; ordrng 1 DA41-00676J (ASSY LAMP LED)"
We serviced a
GE RANGE
Model CHP9536SJ2SS
Near Tacoma, WA 98465
Cameron M.
Job Details: 08/24/2023
"Customer concern is that cooktop not powering on properly. Restored power to unit at breaker. Attempted cycle test of unit powering on burners burner immediately power off. Verified voltage supply to unit, good 240v. Found both right and left filter boards failing to power and maintain power to allow customer to cook meal. Needs new induction control kit right and left. ; ordrng 1 WB27X33085 (INDUCTION CONTROL ASM KIT) and 1 WB27X33086 (INDUCTION CONTROL ASM KIT)"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050UG/AA 0
Near Spanaway, WA 98387
Cameron M.
Job Details: 08/24/2023
Installed previously ordered drain pump and main control. Cycle tested unit. All checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321CDBM00
Near Dallas, TX 75219
John
Job Details: 08/24/2023
"Customer concern is unit not making ice. Found when cycled, fill water leaks from bottom of icemaker and doesn't fill mold. Needs new ice maker.; ordrng 1 WPW10300022 (icemaker)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA 51
Near Wylie, TX 75098
Lane
Job Details: 08/24/2023
Customer stated ice maker freezes over. Performed diagnostics found ice maker connector tab broken. Advised replacing ice maker and sealing ice room. All other functions checked good at time of service.; ordrng 1 DA97-15217B (Ice maker) and 1 5304469950 (Sealant)
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED3500FW0
Near Dallas, TX 75235
John
Job Details: 08/24/2023
"Customer concern is dryer only works on high. Customer advised that she only uses the normal (sensor) cycle. Tested unit, vent checks green, temp check passes 180-150. Advised Customer about how sensor cycles operate and why some clothes may not be fully dry when cycle completes. All checks good. Machine functioning as designed."
We serviced a
KENMORE DISHWASHER
Model 66513099N412
Near Dallas, TX 75252
John
Job Details: 08/24/2023
Installed new spray arm. All checks good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA
Near Tacoma, WA 98445
Cameron M.
Job Details: 08/24/2023
"Customer concern is that refrigerator ice maker is leaking water inside of fridge and not dispensing ice. Verified ice route seal is sealing as designed. Found buildup of ice in ice room, caused by seized fan. Causing ice to warm and melt, leaking water inside fridge cavity. Needs new auger asm. REQUIRES AUTH. ; ordrng 1 DA97-12540G (AUGER)"
We serviced a
LG WASHER-FRONTLOAD
Model WM2016CW
Near Richardson, TX 75081
Lane
Job Details: 08/24/2023
Customer stated washer makes abnormal noise and doesn't drain. Performed diagnostics found faulty pump motor and rotor. All other functions checked good at time of service. Advised customer to not use washer until repair is completed.; ordrng 1 4681EA2001T (Pump) and 1 4413ER1002F (Rotor)
We serviced a
MAYTAG WASHER-TOPLOAD
Model WTW8500BW0
Near Garland, TX 75040
Patrick
Job Details: 08/23/2023
"Customer concern, unit goes off balance during use. Found hole in drain hose, h/c reversed. Corrected h/c, levelled unit. Must replace drain hose. ; ordrng 1 WPW10363893 (Drain hose) and 1 WP8576642 (Drain hose retainer)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100A
Near Dallas, TX 75217
John
Job Details: 08/23/2023
Customer concern is washer not finishing spin cycle and keeps adding water. Found mixed load in unit of blankets and toddler clothes causing it to shake violently and adding water to try to balance. Advised customer about how to distribute load evenly and what types of clothes can be washed together. All checks good.
We serviced a
KENMORE WASHER-FRONTLOAD
Model ="40249032011"
Near Tacoma, WA 98445
Cameron M.
Job Details: 08/23/2023
"Customer concern is that washer produces noise during spin and off balance. Cycle tested unit empty via rinse and spin, found no mechanical defect. Found flex in floor allowing machine movement. Cycle tested unit with customer provided load of towels, found unit unlevel on right side causing unit to lift from floor during spin cycle. Leveled unit. Cycle tested unit once again, all checks good. Advised customer on proper loading practices. Advised customer on regular cleaning intervals."
We serviced a
OTHER COOKTOP
Model HRE3601
Near Garland, TX 75044
Lane
Job Details: 08/23/2023
Customer stated glass top broke when cooking. Performed diagnostics confirmed thermal glass did break. All other functions checked good at time of service. ; ordrng 1 Needsresearch (Glass top)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Graham, WA 98338
Cejay
Job Details: 08/23/2023
"Customer concern is that dishwasher is not filling with water or starting a cycle. Pulled error codes. FAE2,F7E1,F9E1, confirmed unit will drain. But no activation of wash motor. Needs new wash motor, drain pump and control board. Requires auth. ; ordrng 1 W11414076 (BASE-PUMP) and 1 W11497943 (PUMP-DRAIN) and 1 W11410063 (CNTRL-ELEC)"
We serviced a
LG RANGE
Model LREL6323S/00
Near Puyallup, WA 98375
Cameron M.
Job Details: 08/23/2023
"Customer concern is that glasstop of range cracked. Found cracked glasstop, causing inability to cook on front right burner. Needs new glasstop. REQUIRES AUTH ; ordrng 1 AGU76970502 (PLATE ASSEMBLY)"