Service History 24 - RPS Appliance Repair

We serviced a

GE RANGE

Model JGSS66SEL3SS

Near Lake Tapps, WA 98391

Cejay

Job Details: 08/24/2023

"Customer concern is that oven broiler is not igniting. Amp drawn on both bake and broil good. Visually confirmed operation and ignition of bake and broil, cycle tested broil element and visually confirmed gas ignition for multiple cycles. No defect or component failures at time of service."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Enumclaw, WA 98022

Cejay

Job Details: 08/24/2023

"Customer concern is that lights are not working in flex and freezer drawers. Confirmed 12Vdc at main board for freezer leds, needs new led lamp assembly. Follow up scheduled for 08/31 8-12pm; ordrng 1 DA41-00676J (ASSY LAMP LED)"

We serviced a

GE RANGE

Model CHP9536SJ2SS

Near Tacoma, WA 98465

Cameron M.

Job Details: 08/24/2023

"Customer concern is that cooktop not powering on properly. Restored power to unit at breaker. Attempted cycle test of unit powering on burners burner immediately power off. Verified voltage supply to unit, good 240v. Found both right and left filter boards failing to power and maintain power to allow customer to cook meal. Needs new induction control kit right and left. ; ordrng 1 WB27X33085 (INDUCTION CONTROL ASM KIT) and 1 WB27X33086 (INDUCTION CONTROL ASM KIT)"

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050UG/AA 0

Near Spanaway, WA 98387

Cameron M.

Job Details: 08/24/2023

Installed previously ordered drain pump and main control. Cycle tested unit. All checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321CDBM00

Near Dallas, TX 75219

John

Job Details: 08/24/2023

"Customer concern is unit not making ice. Found when cycled, fill water leaks from bottom of icemaker and doesn't fill mold. Needs new ice maker.; ordrng 1 WPW10300022 (icemaker)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA 51

Near Wylie, TX 75098

Lane

Job Details: 08/24/2023

Customer stated ice maker freezes over. Performed diagnostics found ice maker connector tab broken. Advised replacing ice maker and sealing ice room. All other functions checked good at time of service.; ordrng 1 DA97-15217B (Ice maker) and 1 5304469950 (Sealant)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED3500FW0

Near Dallas, TX 75235

John

Job Details: 08/24/2023

"Customer concern is dryer only works on high. Customer advised that she only uses the normal (sensor) cycle. Tested unit, vent checks green, temp check passes 180-150. Advised Customer about how sensor cycles operate and why some clothes may not be fully dry when cycle completes. All checks good. Machine functioning as designed."

We serviced a

KENMORE DISHWASHER

Model 66513099N412

Near Dallas, TX 75252

John

Job Details: 08/24/2023

Installed new spray arm. All checks good.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9380SR/AA

Near Tacoma, WA 98445

Cameron M.

Job Details: 08/24/2023

"Customer concern is that refrigerator ice maker is leaking water inside of fridge and not dispensing ice. Verified ice route seal is sealing as designed. Found buildup of ice in ice room, caused by seized fan. Causing ice to warm and melt, leaking water inside fridge cavity. Needs new auger asm. REQUIRES AUTH. ; ordrng 1 DA97-12540G (AUGER)"

We serviced a

LG WASHER-FRONTLOAD

Model WM2016CW

Near Richardson, TX 75081

Lane

Job Details: 08/24/2023

Customer stated washer makes abnormal noise and doesn't drain. Performed diagnostics found faulty pump motor and rotor. All other functions checked good at time of service. Advised customer to not use washer until repair is completed.; ordrng 1 4681EA2001T (Pump) and 1 4413ER1002F (Rotor)

We serviced a

MAYTAG WASHER-TOPLOAD

Model WTW8500BW0

Near Garland, TX 75040

Patrick

Job Details: 08/23/2023

"Customer concern, unit goes off balance during use. Found hole in drain hose, h/c reversed. Corrected h/c, levelled unit. Must replace drain hose. ; ordrng 1 WPW10363893 (Drain hose) and 1 WP8576642 (Drain hose retainer)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100A

Near Dallas, TX 75217

John

Job Details: 08/23/2023

Customer concern is washer not finishing spin cycle and keeps adding water. Found mixed load in unit of blankets and toddler clothes causing it to shake violently and adding water to try to balance. Advised customer about how to distribute load evenly and what types of clothes can be washed together. All checks good.

We serviced a

KENMORE WASHER-FRONTLOAD

Model ="40249032011"

Near Tacoma, WA 98445

Cameron M.

Job Details: 08/23/2023

"Customer concern is that washer produces noise during spin and off balance. Cycle tested unit empty via rinse and spin, found no mechanical defect. Found flex in floor allowing machine movement. Cycle tested unit with customer provided load of towels, found unit unlevel on right side causing unit to lift from floor during spin cycle. Leveled unit. Cycle tested unit once again, all checks good. Advised customer on proper loading practices. Advised customer on regular cleaning intervals."

We serviced a

OTHER COOKTOP

Model HRE3601

Near Garland, TX 75044

Lane

Job Details: 08/23/2023

Customer stated glass top broke when cooking. Performed diagnostics confirmed thermal glass did break. All other functions checked good at time of service. ; ordrng 1 Needsresearch (Glass top)

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Graham, WA 98338

Cejay

Job Details: 08/23/2023

"Customer concern is that dishwasher is not filling with water or starting a cycle. Pulled error codes. FAE2,F7E1,F9E1, confirmed unit will drain. But no activation of wash motor. Needs new wash motor, drain pump and control board. Requires auth. ; ordrng 1 W11414076 (BASE-PUMP) and 1 W11497943 (PUMP-DRAIN) and 1 W11410063 (CNTRL-ELEC)"

We serviced a

LG RANGE

Model LREL6323S/00

Near Puyallup, WA 98375

Cameron M.

Job Details: 08/23/2023

"Customer concern is that glasstop of range cracked. Found cracked glasstop, causing inability to cook on front right burner. Needs new glasstop. REQUIRES AUTH ; ordrng 1 AGU76970502 (PLATE ASSEMBLY)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTSS2

Near Dallas, TX 75227

John

Job Details: 08/23/2023

"Customer concern is DW leaking. Upon arrival, kitchen flooded and water physically pouring out of DW. Service valve siezed in open position and unable to be closed. Closed water main in order to stop water flow to DW. Found good voltage to control board but unit is DOA. Must replace inlet valve, control board, and console in order to fu.ly test unit. Advised Customer that a plumber will be necessary to replace water service valve. Left water main closed.; ordrng 1 WPW10158389 (Fill valve) and 1 WPW10084141 (Control board) and 1 WPW10021710 (Console)"

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11031652020"

Near Richardson, TX 75080

John

Job Details: 08/23/2023

Performed MPA check. All checks good.

We serviced a

GE DISHWASHER

Model GDF570SGF4BB

Near Forney, TX 75126

Patrick

Job Details: 08/23/2023

"Customer concern, unit leaks during use, does not dissolve soap, motor runs loud. Found hole in diverter tube. Must replace. ; ordrng 1 WD18X21754 (Diverter passive)"

We serviced a

KENMORE WASHER-TOPLOAD

Model ="110.21252110"

Near Forney, TX 75126

Patrick

Job Details: 08/23/2023

"Customer reports, drain and spin must be run after each cycle to properly drain. F7e1 stored. Speed sensor fault. Replaced actuator from truck stock. Tested under load. Good fill, unit only agitates in one direction. Found capacitor reading 18.5uf, should be 45. Replaced capacitor. Tested unit, all checks good. ; used 1 Wpw10006355 (Actuator), and 1 W10804665 (Capacitor) from stock"

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SSN0WW

Near Spanaway, WA 98387

Cejay

Job Details: 08/23/2023

"Customer concern is that washer will intermittenly leak under unit, found leak coming from dedergent dispenser and hose. Needs new dedergent dispenser and fill hose. Follow up scheduled for 08/30 8-12pm customer will down stack dryer prior to repair; ordrng 1 WH42X29542 (DISPENSER DRAWER) and 1 WH01X29652 (DISPENSER FILL HOSE)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Tacoma, WA 98405

Cejay

Job Details: 08/23/2023

"Installed previously ordered drain pump, cycle tested dishwasher to check for leaks and verify repair, all checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 08/23/2023

"Customer concern is that REFRIGERATOR door seals torn. Found door seals torn in multiple locations, causing poor temperature regulation in cavity. Needs new door seals. REQUIRES AUTH. ; ordrng 2 W10830162 (GASKET-FIP)s"

We serviced a

FRIGIDAIRE RANGE

Model FGS365ECF

Near Tacoma, WA 98409

Cejay

Job Details: 08/23/2023

"Attempted to installed AHS provided non OEM hinges, hinges are not compatible with factory door. Range door needs OEM hinges. Requiress auth, AHS to supply. ; ordrng 2 318024747 (Hinge)s"

We serviced a

MAYTAG DRYER-ELECTRIC

Model LDE512

Near Dallas, TX 75248

John

Job Details: 08/23/2023

"Customer concern is dryer will not stay on, shuts off after 3-4 minutes and will not restart. Found both front and rear felt seals severly worn and pieces missing. Damaged felt seals are causing drum to drag across bulkheads and bind drum once hot and over heating motor. Recommend replacing front and rear felt seals, motor, and belt.; ordrng 2 WP314820 (felt seal)s and 1 W10410999 (Motor) and 1 WPY312959 (Belt)"

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US/AA 00

Near Dallas, TX 75219

John

Job Details: 08/23/2023

"Customer concern is DW will not drain and sometimes turns on randomly. Unit full of murky water upon arrival. Drained unit using drain pump, good drain. Filled and drained unit 3x times. On 3rd time draining, found sink clogged causing water to divert to DW due to no high loop installed. Installed high loop and cleared debris from bottom of sump. Advised Customer that drain will need to be cleared in order for DW to function properly. All other checks good."

We serviced a

GE DISHWASHER

Model GTD625PSJ6SS

Near Dallas, TX 75219

John

Job Details: 08/23/2023

Customer concern is DW will not power on. Found good voltage to control board but zero voltage to UI. Needs new UI and Control board.; ordrng 1 WD21X31902 (UI) and 1 WD21X32158 (Control board)

We serviced a

GE DISHWASHER

Model GDF510PSR0SS

Near Plano, TX 75093

Chad A.

Job Details: 08/23/2023

Replaced main control and fill funel. All tested good.

We serviced a

GE DRYER-ELECTRIC

Model PTD90EBPT1RS

Near McKinney, TX 75072

Lane

Job Details: 08/23/2023

Customer stated dryer has damage inside unit. Performed diagnostics found lent screen housing damage. Sharp edges were formed causing snags on clothes. All other functions checked good at time of service. ; ordrng 1 WE01X33121 (Duct trap slides)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28NHEDBSR/AA 01

Near Prosper, TX 75078

Chad A.

Job Details: 08/23/2023

Customer concern unit had quit cooling for 2 days. Unit started working again after hard reset. All cooling properly on arrival. Ice maker jammed with extreme frost build up and ice fan in auger assembly blocked. Need ice maker and auger assembly to repair. ; ordrng 1 DA97-15217D (Ice maker) and 1 DA97-12540G (Auger)

We serviced a

GE RANGE

Model CTS90DP3M1D1

Near Frisco, TX 75034

Chad A.

Job Details: 08/23/2023

Customer concern oven will not heat after self clean. Supply voltage good and control sending voltage. Bake and broil not working due to open high limit. Need high limit switch for repair.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 08/23/2023

"Installed previously ordered main control, cycle tested unit. All checks good."

We serviced a

LG DRYER-ELECTRIC

Model DLEX3700W

Near Enumclaw, WA 98022

Cameron M.

Job Details: 08/23/2023

"Customer concern is that dryer does not tumble. Found open thermal fuse, causing unit to not tumble. Needs new thermal fuse. Cycle tested unit. All checks good. ; used 1 6931EL3002M (THERMOSTAT) from stock"

We serviced a

GE WASHER-TOPLOAD

Model GTWN4250M1WS

Near Enumclaw, WA 98022

Cameron M.

Job Details: 08/23/2023

"Customer concern is that washer produces noise during spin, not filling. Cycle tested unit, found stuck inlet valves causing unit to not fill at correct rate. Cold side inlet allowing a fraction of water into unit. Found leaking tub seal allowing water to leak into shift mode selector, causing unit to produce loud spin cycle. Needs new belt, pully, shift mode, bearing, tub seal and inlet. REQUIRES AUTH REQUIRES SECOND TECH ; ordrng 1 WH02X10383 (WASHING MACHINE TUB SEAL) and 1 WH38X10017 (WASHING MACHINE SHAFT AND TUBE ASSEMBLY) and 1 WH2X1198 (WASHING MACHINE TUB BEARING) and 1 WH01X10302 (WASHING MACHINE DRIVE BELT - 6 RIB) and 1 WH07X10019 (WASHING MACHINE DRIVE PULLEY) and 1 WH13X10037 (WASHING MACHINE TRIPLE WATER VALVE)"

We serviced a

LG DRYER-ELECTRIC

Model DLEX3700W

Near Enumclaw, WA 98022

Cameron M.

Job Details: 08/23/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Graham, WA 98338

Cameron M.

Job Details: 08/23/2023

Customer advised repair service is already in progress our service appointment not needed.

We serviced a

FRIGIDAIRE RANGE

Model FFEF3054TST

Near Fife, WA 98424

Cejay

Job Details: 08/23/2023

"Customer concern is that oven is not working, display dose not turn on but cooktop burners are working. Upon arrival display was not powered on vrified operation of burners. No visual damage to control board. Confirmed voltage to control board but no operation. Needs new control board. Follow up scheduled for 08/30 10-2pm; ordrng 1 5304532117 (CONTROLLER) and 1 316419145 (OVERLAY)"

We serviced a

GE REFRIGERATOR

Model GFE28GSKJSS

Near Tacoma, WA 98443

Cejay

Job Details: 08/23/2023

"Customer concern is that fresh food compartment will intermittenly hold a temperature around 45?F , customer states they had a similer issue about a year ago and had a fan replaced. Pulled error codes F10x1 (active) 436 days prior. F203x19 (inactive) 2 days prior abnormal defrost 5 concecutive times. F605x30 (inactive) 1 days prior. Cleared errors, F10 return. FZ thermistor shows 300?F, freezer fans producing noise, found failed thermistor, FZ fans. Needs new Fzfan, deffrost thermostat and FF temper sensor. Follow up scheduled for 08/30 1-5pm; ordrng 1 WR60X10352 (FZ FAN AND FELT ASM) and 1 WR50X10108 (THERMOSTAT DEFROST FZ) and 1 WR55X10025 (REFRIGERATOR TEMPERATURE SENSOR)"

We serviced a

GE WALL OVEN

Model JT5500SF4SS

Near Garland, TX 75041

Patrick

Job Details: 08/23/2023

Replaced cooling fan and speed sensor. Preheated both ovens. All checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Plano, TX 75023

Lane

Job Details: 08/23/2023

Customer stated ice maker intermittently made ice then stopped. Performed diagnostics found faulty harness at base of door. Freezer door assembly needs replacing. All other functions checked good at time of service.; ordrng 1 LW11037733 (Door stainless)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVCD00

Near Richardson, TX 75081

Lane

Job Details: 08/23/2023

Customer stated freezer is frosting over. Performed diagnostics found door cams completely warn out causing issues with door closure. All other functions checked good at time of service. Both refrigerator and freezer door cams need replacing.; ordrng 2 WPW10329686 (Closure cam)s and 2 WP2182179 (Cam door)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Dallas, TX 75252

Lane

Job Details: 08/22/2023

Customer stated freezer light don't work. Performed diagnostics found freezer and fresh food light modules are faulty and need to be replaced.all other functions checked good at time of service.; ordrng 1 W10695459 (Led light) and 1 W11205082 (Harness Led wire)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Puyallup, WA 98374

Cameron M.

Job Details: 08/22/2023

"Customer concern is that dishwasher element melted through tub .preformed visual inspection of unit found element sagging decreasing required spacing between tub and element assembly. Entered service mode found no stored errors. Using customer provided cookie sheet cycle tested unit. Found sticking element relay, causing element to remain on continuously melting tub. Needs new element, tub, main board. Advised customer parts show out of stock. Customer declined repair at this time. Collected 95+tax via card payment."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB835DW4

Near Frisco, TX 75034

Chad A.

Job Details: 08/22/2023

Customer stated dryer not heating. Tested and found good voltage but not heating due to open element. Replaced element and cycled to test. All working good and vent working properly. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

GE DISHWASHER

Model GDP665SYN0FS

Near Dallas, TX 75230

Patrick

Job Details: 08/22/2023

"Customer concern, unit stops mid cycle. No stored error codes. No drain even in svc mode. Must replace ui, main control and drain pump. Based on previous codes and current sympyoms.; ordrng 1 WD21X25371 (Ui configured) and 1 WD19X25461 (Drain pump) and 1 WD21X27998 (Main control.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF738SDAM10

Near Garland, TX 75042

Patrick

Job Details: 08/22/2023

"Customer concern, freezer floor accumulates ice. Confirmed. Found clogged drain tube. Cleared. Tested unit. All checks good."

We serviced a

SAMSUNG DISHWASHER

Model DW80J3020US/AA

Near Spanaway, WA 98387

Cejay

Job Details: 08/22/2023

"Customer concern is that dishwash would not stop running and heavy light was flashing. Isual inspection of leak tray shows signs of possible oversuds. Inlet valve looks good.began cycle testing dishwasher at 4:50pm till 5:15 no errors, advised customer leak caused by possible over suds condition, advised customer on using high quality dedergent and to moniter dishwasher. Could not replicate leak at time of service."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDC465HW0

Near Tacoma, WA 98444

Cameron M.

Job Details: 08/22/2023

"Customer concern is that dryer will only run cycle for roughly one minute thn looses power. Preformed voltage test found unit losses l2 voltage, causing unit to not run cycle. Inspected power receptacle and power cord. Found damaged power cord due to loose contacts in receptacle. Advised customer electrician needed to correct issues."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100A

Near Dallas, TX 75217

Patrick

Job Details: 08/22/2023

"Customer concern, 5c error code. Not draining. Found clogged drain trap. Cleared. Tested unit. All checks good."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Bonney Lake, WA 98391

Cejay

Job Details: 08/22/2023

"Customer concern is that ice will build up inside freezer near door switch. Upon arrival found ice around door switch and worn gasket, replaced gasket, found unit is not leveled and is leaning forward, unable to level unit as freezer is still on its instalation sleds, advised customer freezer will need to be leveled inorder for door to make a correct seal. All checks good."

We serviced a

KENMORE DISHWASHER

Model 66513412K701

Near Puyallup, WA 98374

Cejay

Job Details: 08/22/2023

"Customer concern is that dishwasher door is falling to the floor and is possibly leaking, upon arrival signs of water damage to floors near unit. Found damaged door cables and link causing door to fall, found leaking water valve. Needs new inlet valve, link kit and hinges follow up scheduled for 08/29 8-12pm. Left water off to unit. ; ordrng 1 W10648041 (VALVE-INLT) and 1 8194001 (LINK) and 1 W11612302 (HINGE-DOOR)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model PYE3360AYW11

Near Dallas, TX 75217

Patrick

Job Details: 08/22/2023

Replaced motor and blower. Tested unit. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV219AEW/XAA

Near Tacoma, WA 98407

Cameron M.

Job Details: 08/22/2023

"Customer concern is that dryer intermittently does not start cycle, customer has to manually turn drum by had to get unit to tumble. Found failed motor start winding, causing unit to not tumble. Needs new motor assembly, advised customer parts show NLA, AHS TO SUPPLY. ; ordrng 1 DC96-01112E (Module)"

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SSN2WW

Near Murphy, TX 75094

Lane

Job Details: 08/22/2023

Customer concern is water remains in fabric softener cup after cycle completes. Found siphon cap clogged and unable to drain. Cleaned entire dispenser drawer. Drawer now draining properly. All checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11022352510"

Near Cedar Hill, TX 75104

Patrick

Job Details: 08/22/2023

"No fill error code, shifter fault error code stored, cleared. Calibrated unit. Cold solenoid hot to touch after first fill. Fill slow. Must replace inlet valve, cam, and shifter.; ordrng 1 W10701459 (Inlet valve) and 1 W10913953 (Shifter) and 1 W10721967 (Cam)"

We serviced a

GE WASHER-TOPLOAD

Model GTW500ASN2WS

Near Tacoma, WA 98409

Cejay

Job Details: 08/22/2023

"Installed previously ordered motor, noise still present, continuity test on harness good. Called AHS for authorization on new control board. Auth # 831MVAI, installed AHS approved board, preformed full set of diagnostics tests, cycle tested washer, verified all operations of washer are functional. All checks good.; ordrng 1 WH22X35597 (Board)"

We serviced a

SAMSUNG REFRIGERATOR

Model RS265TDRS/XAA

Near Murphy, TX 75094

Lane

Job Details: 08/22/2023

Customer stated refrigerator power cycles by itself. Performed diagnostics unable to recreate complant. Possibly issue with main control. All functions checked good at time of service. ; ordrng 1 DA41-00670C (Control board)

We serviced a

MAYTAG DRYER-GAS

Model MEDC215EW1

Near Forney, TX 75126

Lane

Job Details: 08/22/2023

"Customer stated dryer won't start, Performed diagnostics found grounded element and blown thermal fuse . Replaced faulty parts and performed full function test. All functions checked good at time of service. ; used 1 279838 (Element), and 1 WP3392519 (Fuse) from stock"

We serviced a

GE DISHWASHER

Model GDT535PSR3SS

Near Garland, TX 75043

Lane

Job Details: 08/22/2023

"Customer concern is DW leaking severely. Found physical damage on sump assy and drain pump locking tabs broken. Drain pump missing from unit. Needs new molded sump and drain pump. Unable to fully test unit due to present condition. Advised maintenance personnel that DW cannot be used, no tenant on site.; ordrng 1 WD19X28199 (Sump and seal) and 1 WD19X25461 (Drain pump)"

We serviced a

MAYTAG DISHWASHER

Model MDB5601AWS

Near Fife, WA 98424

Cameron M.

Job Details: 08/22/2023

"Customer is that dishwasher shifted and door contacts counter causing slight drip. Leveled unit, made sure risk of shift is none. Cycle tested unit. All checks good."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED7230HW1

Near Sumner, WA 98390

Cameron M.

Job Details: 08/22/2023

"Customer concern is that dryer does not start cycle. Found open thermal fuse, causing unit to not start cycle. Tested all other heating components, good. Needs new thermal fuse installed thermal fuse. Cleaned and calibrated moisture sensor. Cleaned and vacuumed inside of unit. Preformed airflow test failed, (red). Pulled unit forward from wall tested airflow again failed (yellow). Advised customer vent needs to be cleaned. ; used 1 WP3392519 (FUSE-THRML) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBSO

Near Puyallup, WA 98375

Cameron M.

Job Details: 08/22/2023

Installed previously ordered console. Cycle tested unit. All checks good customer declined to retain old part. Collected remainder balance via card payment

We serviced a

GE REFRIGERATOR

Model GFE28GYNBFS

Near Garland, TX 75043

Lane

Job Details: 08/22/2023

Customer stated refrigerator dispenser isn't working. Performed diagnostics found no voltage at dispenser board. Traced supply voltage from main board to upper door board. Upper door board not sending supply voltage to user control. User control and jpper door board need replacing. All other functions checked good at time of service. ; ordrng 1 WR55X41025 (Dispenser bosrd) and 1 WR55X44126 (Door control board)

We serviced a

KENMORE DISHWASHER

Model ="36314489100"

Near Garland, TX 75044

Lane

Job Details: 08/22/2023

Customer stated dishwashe doesn't run. Performed diagnostics found door damaged to the point where it won't open or shut. Dishwasher is full of mold growing out of sump assembly. Wash tub with door assembly needs replacing. Unable to test function dishwasherdue due to condition. ; ordrng 1 Needsresearch (Wash tub) and 1 WD31X10004 (Door inner liner) and 1 WD31X10024 (Door panel) and 1 WD14X10007 (Hinge) and 1 WD14X10008 (Hinge right) and 1 WD27X10057 (Access panel) and 1 WD27X10057 (Access panel) and 1 WD18X213 (Sump inlet) and 1 WD26X10013 (Sump assembly)

We serviced a

LG REFRIGERATOR

Model LFX25978ST/00

Near Lewisville, TX 75057

Chad A.

Job Details: 08/22/2023

Customer concern refrigerator not cooling. On arrival found compressor off and inverter coding. Reset control and found unit to be shutting off compressor due to high current load. Needs sealed system repair. No repair.

We serviced a

GE OTHER

Model PEB9159SJ2SS

Near DeSoto, TX 75115

Patrick

Job Details: 08/22/2023

Replace micro switches and holder. Tested unit. All checks good.

We serviced a

LG DRYER-ELECTRIC

Model DLE3733S

Near Dallas, TX 75253

Patrick

Job Details: 08/22/2023

Found blown hi limit again. Must replace hi limit and cycling stat. Jumped hi limit. Good heat. Unit passed air test yellow. ; ordrng 1 6931EL3003D (Hi limit) and 1 6931EL3001E (Cycling stat)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8127LW1

Near Wylie, TX 75098

John

Job Details: 08/21/2023

Installed new motor. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS2

Near Dallas, TX 75287

Lane

Job Details: 08/21/2023

Installed new sump assembly and performed multiple function and leak tests. All functions checked good at time of service.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW3

Near Dallas, TX 75287

Lane

Job Details: 08/21/2023

Installed ordered control.. Performed calibration after installation. All functions checked good at time of service.

We serviced a

KENMORE DISHWASHER

Model 66513892K800

Near Rowlett, TX 75088

Patrick

Job Details: 08/21/2023

Replaced vent assy. All checks good.

We serviced a

LG DRYER-ELECTRIC

Model DLE7100W

Near Spanaway, WA 98387

Cejay

Job Details: 08/21/2023

"Customer concern is that dryer is showing NP error and is not heating. Found damaged power cord and terminal block causing no heat error and NP error. Needs new terminal block, advised customer power cord is not covered by warrenty and will need to be replaced prior to return. Follow up scheduled for 08/28 8-12 pm; ordrng 1 279320 (BLOCK-TERM)"

We serviced a

GE COOKTOP

Model PP9036SJ2SS

Near Lakewood, WA 98499

Cameron M.

Job Details: 08/21/2023

"Customer concern is that cooktop does not power after electrical repair . Found loose ground connection in junction box. Restored ground connection, Restored breaker, breaker tripped immediately. Tested continuity of power whip and harness fail. Open, also found open 12 inch element, requires second tech. AHS TO SUPPLY REQUIRES AUTH. ; ordrng 1 WB30T10126 (RANGE 12 RADIANT SURFACE ELEMENT) and 1 WB18X31001 (MAIN HARNESS LT) and 1 WB18X32556 (HARNESS WIRE MAIN RT) and 1 WB18X24532 (HARNESS WIRE POWER)"

We serviced a

GE DISHWASHER

Model DDT700SSN0SS

Near Rockwall, TX 75087

John

Job Details: 08/21/2023

Installed new diverter and control board. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near University Place, WA 98466

Cameron M.

Job Details: 08/21/2023

"Installed previously ordered ui,harness and main control. Cycle tested unit. All checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near McKinney, TX 75070

Chad A.

Job Details: 08/21/2023

Replaced pump and motor assembly. Cycled to test and all working properly. Spray arms are free of debris and spraying water good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB855DC4

Near Graham, WA 98338

Cejay

Job Details: 08/21/2023

"Customer concern is that dryer is making a noise durring operation. Found seized idler causing noise durring operation. Needs new idler bracket. Installed new idler, cleaned and lubricated all five rollers. Cycle tested dryer all checks good. ; used 1 W10837240 (BRACKET) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Puyallup, WA 98372

Cejay

Job Details: 08/21/2023

"Customer concern is that washer is stopping at the rinse cycle and clothes are getting stuck under agitator. Pulled error codes F7E5, preformed calibration cycle. Manual activation of actuator shows intermitten cycling of actuator also found worn cam and belt. Needs new cam, belt and actuator. Installed new cam belt and actuator, preformed calibration cycle, verified operation of agitator and spin via manual operation mode, confirmed agitator dogs are good. Cycle tested washsr all checks good. ; used 1 W10721967 (CAM), 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"

We serviced a

KENMORE RANGE

Model 79046783906

Near Tacoma, WA 98404

Cejay

Job Details: 08/21/2023

"Customer concern is that oven has a 25?F difference on the left to right side. Preformed multiple termperature checks at 300?, 325, 350 and 400 and found oven is accurately maintaining temperatures within 25?F of set temperature. Advised customer oven is operationg as designed. Advised customer when cooking temperature critical foods rotating the food at least once durring the cycle is recomended. No mechanical or component failures at time of service."

We serviced a

GE WASHER-TOPLOAD

Model WCSR2090D5WW

Near Tacoma, WA 98405

Cameron M.

Job Details: 08/21/2023

Customer concern is that washer produces oily residue after use. Cycle tested unit. Found no mechanical defects at time of service. Found homes plumbing leaking. Advised customer of leak and plumping should be repaired. Advised customer residue is normal buildup in washers. Advised customer on regular cleaning intervals for best performance. Collected 95+tax via card payment.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF4B

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 08/21/2023

"Customer concern is that dishwasher produces i20 error after wash motor and drain pump installation. Found faulty pressure switch, causing unit to not recognize water levels in unit. Needs new switch. Installed new switch. Cycle tested unit. All checks good"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Forney, TX 75126

Patrick

Job Details: 08/21/2023

Replaced valve and main control. Tested unit. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KUDD03DTPA3

Near Heath, TX 75032

Patrick

Job Details: 08/21/2023

Replaced upper vent assy. Tested unit. All checks good

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Carrollton, TX 75006

Lane

Job Details: 08/21/2023

Replaced hub and washplate. Performed full function. Test with load. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AP/US 02

Near Rockwall, TX 75087

John

Job Details: 08/21/2023

Customer concern is washer leaking from door. Confirmed leak. Found inner door glass is damaged and loose inside of door. As well as door boot stressed and wrinkled from door glass. Needs new door and door boot.; ordrng 1 DC64-03788A (Door boot) and 1 DC97-21507C (Door assy)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8600YW0

Near Sachse, TX 75048

John

Job Details: 08/21/2023

Installed new suspension rods. All checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8500DC4

Near Frisco, TX 75034

Lane

Job Details: 08/21/2023

Customer stated dryer stopped working after several loads. Performed diagnostics found thermal fuse blown again. Thermistor values check good. Replaced fuse and performed airflow and cycle temperature check. Dryer cycles at 171 exhaust. Customer did state prior to dryer failure clothes weren't completely drying in one cycle. Advised customer to have dryer vent inspected and cleaned if needed.; used 1 WP3392519 (Thermal fuse) from stock

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7230HC0

Near Plano, TX 75024

Chad A.

Job Details: 08/21/2023

Customer concern washer will not power on. Removed console and tested 120 volts to main control. Measured 12 volts from main control to user interface but no operation. Harness checked OK. Need user interface for repair. ; ordrng 1 W11478526 (Panel-UI)

We serviced a

GE DRYER-ELECTRIC

Model GTD33EASK0WW

Near Rockwall, TX 75087

Patrick

Job Details: 08/21/2023

"Customer concern, unit not drying clothes. Failed air test connected. Unit operating normally."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US03

Near Rockwall, TX 75087

Patrick

Job Details: 08/21/2023

"Customer concern, unit goes off balance during spin. Found dampers failed bounce test empty. Replaced from truck stock. Tested unit under load. All checks good. ; used 4 DC97-16350U (Damper) from stock"

We serviced a

ROPER WASHER-TOPLOAD

Model RAX7245AW0

Near Plano, TX 75093

John

Job Details: 08/21/2023

Installed new lid switch and screws. All checks good.

We serviced a

GE DRYER-ELECTRIC

Model GTD33EASK0WW

Near Puyallup, WA 98371

Cejay

Job Details: 08/21/2023

Customer concern is that dryer is causing laundry room to heat up. Preformed airflow test failed (yellow). Air cycle tests good. Found excessive vent crushed behind dryer causing poor airflow and dryer to over heat. Fixed and shortened vent. Preformed second airflow test pass. All checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80M9960UG/AA

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 08/21/2023

Customer concern is that dishwasher produces errors and not running cycle. Cycle tested unit 10x unable to duplicate customer concern of unit not starting cycle and produce errors. Found slight evidence of oversuds conditions. Found no active leaks from unit during operation. Advised customer on using high quality detergent to prevent oversuds conditions.. advised customer to monitor and call if issues persist.

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA 00

Near Puyallup, WA 98374

Cejay

Job Details: 08/21/2023

"Customer conceon is that washer is showing 0C error near end of cycle on express and normal. Cycle tested dishwasher, drains good no suds. Second cycle test shows signs of suds. Rinse and drained unit multiple times. Advised customer on running regular cleaning cycles and using high quality dedergent. No mechanical or component failures at time of service."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45N3050AW/A4

Near Graham, WA 98338

Cejay

Job Details: 08/21/2023

"Customer concern is that washer is going OOB and is making a noise, mechanical checks on tub and suspension rods ok, cycle tested washer empty no issues, cycle tested washer with a load of six towels to completion no issues. Visual inspection underneath unit shows no signs of wear. Could not replicate error. Advised customer on proper loading practices. No mechanical or component failures at time of service."

We serviced a

WHIRLPOOL WALL OVEN

Model WOC95ECOASO2

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 08/21/2023

Installed previously ordered main control. Cycle tested unit. All checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near McKinney, TX 75071

Chad A.

Job Details: 08/21/2023

Customer stated ice maker not producing ice. Performed test on ice maker and motor and water fill good. Ice maker not cycling due to tray sensor. Need ice maker for repair. Freezer temp good. ; ordrng 1 W11546935 (Ice maker)

We serviced a

GE DISHWASHER

Model PDT715SYN3FS

Near Dallas, TX 75238

Lane

Job Details: 08/21/2023

Customer stated dishwasher doesn't dry. Performed diagnostics found TCO tripped. Reset TCO and performed software update and confirmed heater operation.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6000AG0

Near Puyallup, WA 98372

Cameron M.

Job Details: 08/21/2023

"Customer concern is that washer produces error codes and does not run cycle. During visual inspection of unit, found evidence of oversuds leak from rear vent. Advised customer on adequate clean cycle intervals. Via service mode Found F9e1 (long drain/no drain). Inspected drain pump impeller, found stripped drain pump impeller, causing unit to produce error and long drain conditions. Needs new drain pump. Customer mother unable to reach customer via phone for repair approval. Collected 95+tax via card payment"

We serviced a

KENMORE DISHWASHER

Model 66513759K602

Near Coppell, TX 75019

Lane

Job Details: 08/18/2023

Customerm stated dishwasher wouldn't drain. Performed diagnostics found drain hose at disposal clogged causing draining problem. Pump and motor is abnormally loud. Cleared hose and performed function test. Advised customer dishwasher needs multiple repairs.