We serviced a
GE RANGE
Model JB655YK6FS
Near Garland, TX 75040
Patrick
Job Details: 09/12/2023
Replaced element and sw. Tested unit. All checks good.
We serviced a
KENMORE REFRIGERATOR
Model ="10654586400"
Near Dallas, TX 75205
Lane
Job Details: 09/12/2023
Customer stated freezer and refrigerator are not cooling properly. Performed diagnostics found only lower section of evaporater forming frost. All other functions checked good at time of service. Sealed system deficiency causing issue.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5300VW0
Near Irving, TX 75063
Lane
Job Details: 09/12/2023
Customer stated dryer won't stop running when door is opened. Performed diagnostics found faulty door switch. Replaced switch and performed multiple function tests. All functions checked good at time of service. ; used 1 WP3406107 (Door switch) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Sunnyvale, TX 75182
John
Job Details: 09/12/2023
Installed new dispenser. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FC3
Near Rockwall, TX 75087
Patrick
Job Details: 09/12/2023
"Cuisine concern, unit will not start cycle. F5e1 lid sw fault. Found cracked door hinge. Must replace lid and lid lock. ; ordrng 1 W10861642 (Lid lock) and 1 W11256781 (Lid assy)"
We serviced a
BOSCH DISHWASHER
Model SHE65P02UC/63
Near Irving, TX 75063
Lane
Job Details: 09/12/2023
"Customer stated hard water deposits are building up inside dishwasher. Performed diagnostics found unit needs to be cleaned with citric acid based cleaning product, .Dishwasher has one code stored for turbidity sensor fault. This code is more than likely caused by buildup . Filter is stuck and possibly will need to be replaced if not freed up by cleaning product."
We serviced a
KENMORE REFRIGERATOR
Model ="79574023412"
Near Irving, TX 75063
Lane
Job Details: 09/12/2023
Customer stated unit doesn't cool properly. Performed diagnostics found sealed system deficiency. Compressor is running but not pumping refrigerant. System may have a freon leak.
We serviced a
GE OTHER
Model JVX5360SJ2SS
Near Rockwall, TX 75087
Patrick
Job Details: 09/12/2023
"Customer concern, rh light bulb burned out. Confirmed. Lh good, good power to rh. Must replace bulb. Need suction cup removal tool also.; ordrng 1 WB25X24863 (Light bulb) and 1 ? (Suction cup bulb removal tool)"
We serviced a
GE WASHER-TOPLOAD
Model WDRR2500K3WW
Near Balch Springs, TX 75180
John
Job Details: 09/12/2023
Customer concern is washer fills when not in use. Confirmed cold water solenoid not fully seating closed. Needs new inlet valve assy.; ordrng 1 WH13X10026 (Triple valve)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/12/2023
"Cus5omer concern is that washer will intermittently have lid lock issues with lock light flashing. Pulled error codes. F1E2, manual activation of lock no issues, motor ohms in range. Possible actuator issues. Installed new actuator and belt, preformed calibration cycle. Advised customer to monitor washer, if issues persists to call and schedule another appointment. ; used 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED85HEFC1
Near Lakewood, WA 98498
Cameron M.
Job Details: 09/12/2023
Installed previously ordered rollers and door seal. Cycle tested unit. All checks good
We serviced a
GE DISHWASHER
Model GDF650SMJ2ES
Near Tacoma, WA 98466
Cameron M.
Job Details: 09/12/2023
"Installed previously ordered parts, cycle tested unit. All checks good"
We serviced a
LG RANGE
Model LREL6323S/00
Near Puyallup, WA 98375
Cejay
Job Details: 09/12/2023
"Installed previously ordered plate assembly, cycled all burners to verify repair all checks good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA
Near Allen, TX 75002
Lane
Job Details: 09/12/2023
"Customer stated auto pitcher stopped filling. Performed diagnostics found water got into sensor causing issue, removed water and told customer sensor will take several hours to dry. I'f system doesn't begin working by end of day door insert will haft to be replaced. All other functions checked good at time of service. ; ordrng 1 DA97-17399B (Inner case assy)"
We serviced a
GE WASHER-TOPLOAD
Model PTW600BSR1WS
Near McKinney, TX 75072
Chad A.
Job Details: 09/12/2023
Replaced water valve and tested good. No other failures detected.
We serviced a
FRIGIDAIRE WASHER-FRONTLOAD
Model FAFS4272LA0
Near Garland, TX 75040
John
Job Details: 09/12/2023
"Customer concern is washer leaking. Ran full diagnostics, no leak from machine. Found stand pipe clogged and overflowing from wall. Advised Customer that a plumber will be necessary to repair leak. Unit functioning as designed."
We serviced a
LG REFRIGERATOR
Model LSC27925ST
Near McKinney, TX 75070
Lane
Job Details: 09/11/2023
Customer stated refrigerator door won't close. Performed diagnostics found door hitting object causing problem. No parts needed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28N9780SR/AA. 02
Near Wylie, TX 75098
Lane
Job Details: 09/11/2023
Customer stated ice maker continues to freeze over. Performed diagnostics found known ice maker issue. Service update needs to be applied. All other functions checked good at time of service. ; ordrng 1 DA82-02656A (Assy-ice) and 1 DA81-05595A (Sealant)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Tacoma, WA 98404
Cameron M.
Job Details: 09/11/2023
"Customer concern is that dishwasher does not drain. Cycle tested unit. Found unit draining no problem. Found seized wash motor, causing unit to not wash. Verified voltage supply to wash motor, good 120v supply. Needs new wash pump. Customer declined repair at this time. Collected 129 +tax via card payment"
We serviced a
JENN-AIR RANGE
Model JGS8850ADS
Near Tacoma, WA 98402
Cameron M.
Job Details: 09/11/2023
"Customer concern is that oven produces error and shows call technician roughly 20 minutesintocook cycle. Checked unit for stored error codes, none present. Performed visual inspection of unit, found drip mat covering bottom floor of oven cavity. Advised customer mat is ill Advised, per manufacturer mat can produce inadequate temperature and cause unit to produce heat errors due to restriction of air and heat flow. Preformed Cycle test of unit on bake @425, found no mechanical defect during initial function test. Preformed temperature checks without drip mat and allowing unit to run to point experiencing problems, unit triggers f1-1 error. Found main control failure due to sticking oven relay, causing oven to not heat to set temperature. Needs new main control and temp sensor. Advised customer parts show NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 12001655 (SENSOR) and 1 74007217 (CLOCK, W/HARNESS)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA400PJHDWR/AA-01
Near Tacoma, WA 98418
Cameron M.
Job Details: 09/11/2023
"Customer concern is that washer does not balance during spin cycle. Found unit unlevel causing out of balance condition. Also Found failed suspension rods,causing unit to not balance. Also found excess basket play due to loose hub nut. Found center shaft of gearcase bent causing unit to not balance. Needs new suspension rods and gearcase REQUIRES AUTH ; ordrng 4 DC97-16350C (ASSY DAMPER)s and 1 DC97-16984A (ASSY CLUTCH)"
We serviced a
FRIGIDAIRE RANGE
Model FGGF3030PPF
Near Orting, WA 98360
Cejay
Job Details: 09/11/2023
"Installed previously ordered bake ignitor, cycle tested unit to verify repair, all checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Wylie, TX 75098
Lane
Job Details: 09/11/2023
Customer stated refrigerator has had problems starting from original purchas. Compressor and several other components have been replaced. Current issue is higher than normal fresh food temperatures. Preformed diagnostics found damper not functioning and control randomly cycling off cooling system. Main contol with damper and thermistor need replacing. Current temperatures 0 freezer and 46 fresh food. ; ordrng 1 W11645127 (Diffuser) and 1 WPW10384183 (Thermistor) and 1 W11566891 (Control)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA 06
Near Frisco, TX 75034
Chad A.
Job Details: 09/11/2023
Replaced auger assembly and ice maker. Cycled ice maker and water fill checked good. Auger operating and fan running. Ready to make ice.
We serviced a
OTHER OTHER
Model SCCP50MA-1SU
Near Garland, TX 75044
Lane
Job Details: 09/11/2023
Customer stated ice machine had a burning smell then stopped producing ice. Performed diagnostics foumd faulty recirculating pump causing issue. Ice machine may need further service after initial repair. Fill and drain systems checked good at time of service. Part may take several business weeks to be available. ; ordrng 1 12-2986-21 (Water pump)
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11062342511"
Near Lakewood, WA 98498
Cameron M.
Job Details: 09/11/2023
"Customer concern is that dryer takes multiple cycles to dry clothes. Preformed airflow test failed (red). Preformed temperature checks( High ) due to poor airflow. Preformed same tests vent off. Airflow, pass(green). Preformed temperature checks vent off (in range) . Strongly advise customer dryer vent needs to be cleaned asap before use resumes to ensure adequate airflow."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Prosper, TX 75078
Chad A.
Job Details: 09/11/2023
Customer concern lights not working properly. Upper refrigerator lights on but dim and freezer light jot working at all. Freezer receiving voltage but not working and refrigerator lights receiving improper voltage. Need control and led. ; ordrng 1 W10695459 (Module) and 1 W10830288 (CNTRL-ELEC) and 1 W11239944 (Module)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Prosper, TX 75078
Chad A.
Job Details: 09/11/2023
Customer stated dishwasher not drying dishes. Performed diagnostics and found sensor errors. Tested and found good voltage to heater but no operation. Need heater and sensor for repair. ; ordrng 1 W11084121 (Sensor) and 1 W10703867 (Heater)
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW2
Near Garland, TX 75044
Lane
Job Details: 09/11/2023
Customer stated door seal is leaking water. Performed diagnostics found damaged seal causing issue. All other functions checked good at time of service. ; ordrng 1 W11314648 (Bellow)
We serviced a
GE DRYER-ELECTRIC
Model GTDP300EM1WS
Near Spanaway, WA 98387
Cejay
Job Details: 09/11/2023
"Customer concern is that dryer will randomly turn off but has been working fine for some time now. Preformed airflow test failed (yellow). Preformed temperature checks, temperatures in range. Cycle tested dryer and could not replicate error. Advised customer no mechanical or component failures at time of service."
We serviced a
LG DISHWASHER
Model LDP6797BD
Near Tacoma, WA 98498
Cameron M.
Job Details: 09/11/2023
"Installed previously ordered control panel, cycle tested unit all checks good."
We serviced a
GE COOKTOP
Model JGP970BEK288
Near Dallas, TX 75243
Lane
Job Details: 09/11/2023
Customer stated cooktop continually sparks after unit has been cleaned. Performed full function test of cooktop with all functions checking good at time of service. Advise customer on sensitivity of burner switches in regards to moisture. All functions checked good at time of service.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4800XQ1
Near Tacoma, WA 98498
Cameron M.
Job Details: 09/11/2023
Installed previously ordered motor and wheel. Cycle tested unit. All checks good
We serviced a
MAYTAG DISHWASHER
Model MDB4100AWW
Near Carrollton, TX 75007
Lane
Job Details: 09/11/2023
Customer stated dishwasher leaks water. Performed diagnostics found heater failed melting hole through wash tub. Unit had secured base board preventing access to bottom of dishwasher. Unato perform full inspection.; ordrng 1 Needsresearch (Wash tub) and 1 WP99002360 (Heater) and 1 99002057 (Timer)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC2
Near Fircrest, WA 98466
Cameron M.
Job Details: 09/11/2023
"Customer concern is that washer does not drain and spin. Found F9e1 f0e2 via service mode. Found debris and severe buildup of fabric softener, causing unit to produce error and not comple.cycle. cleared debris and softener buildup. Cycle tested unit all checks advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance."
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HWA
Near Milton, WA 98354
Cejay
Job Details: 09/11/2023
"Customer concern is that washer is leaking and is vibrating or shaking. Upon cycle test found leak coming from drain filter, found filter cap not fully installed, secured filter cap, reset cycle tested to fill level on multiple cycles, no leaks. Cycle tested washer with a load of towels, advised customer some vibrations and shaking is normal operation. Washer is operating as designed."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6500AV/A2
Near Puyallup, WA 98374
Cejay
Job Details: 09/11/2023
"Customer concern is that washer is leaving water in dispenser drawer. Found drawer clogged with powdered dedergent, advised customer drawer is for liquid Dedergent use only, also Advised customer some water in Dedergent dispenser is normal operation. Cleaned debris frome dispensed housing and drawer. No mechanical or component failures at time of service."
We serviced a
LG RANGE
Model LRE3083ST/00
Near Spanaway, WA 98387
Cameron M.
Job Details: 09/08/2023
"Customer concern is that oven does not heat. Attempted cycle test of unit, Verified customer concern of unit not heating. Found stuck relay on main pcb,causing unit to not heat. Also found shorted noise filter board , stopping power to main pcb. Found open convection heater sheath causing no heat condition on convection function. Verified continuity of harness, good. Needs new main pcb, filter board, and sheath. REQUIRES AUTH customer requests replacement options. ; ordrng 1 EAM62952701 (FILTER ASSEMBLY) and 1 EBR74164805 (PCB ASSEMBLY,MAIN) and 1 MEE32902206 (HEATER,SHEATH)"
We serviced a
GE REFRIGERATOR
Model PSS26SGRE SS
Near Lakewood, WA 98499
Cameron M.
Job Details: 09/08/2023
Customer concern is that refrigerator temperatures are not consistent to temperature display on controls. Took temperature checks of feezer and refrigerator cavities fridge @50 degrees freezer @17.6 degrees Advised customer work will need to be sent back for sealed system technician.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6230HW1
Near Dallas, TX 75211
Patrick
Job Details: 09/08/2023
Found torn wire at motor capacitor. Must replace. ; ordrng 1 W11590868 (Lower harness)
We serviced a
LG REFRIGERATOR
Model LMXS30776S/05
Near Frisco, TX 75034
Chad A.
Job Details: 09/08/2023
Replaced freezer evap cover with fans due to faulty ice maker fan motor. Reset unit and all working properly.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AC/US
Near Prosper, TX 75078
Chad A.
Job Details: 09/08/2023
"Customer complaint very noisy is spin. Cycled to test and found rear tub bearing noisy and inner basket vibrating loudly. Need rear tub with bearing and spinner assembly. ; ordrng 1 DC82-01302A (A/S ASSY-BASE PARTS;DV90K6200IW,DC90-268)"
We serviced a
KENMORE DRYER-ELECTRIC
Model ="41791100002"
Near Dallas, TX 75243
John
Job Details: 09/08/2023
Performed MPA check. All checks good.
We serviced a
KENMORE REFRIGERATOR
Model ="10653609202"
Near Dallas, TX 75231
John
Job Details: 09/08/2023
Performed MPA check. Replaced water filter supplied by customer. All checks good.
We serviced a
GE REFRIGERATOR
Model GNE27JYMWFFS
Near McKinney, TX 75072
Chad A.
Job Details: 09/08/2023
Customer concern freezer not cold enough. Performed diagnostics with no fault codes present. Freezer temp at 35 with a freezer evap coil about the same with frost ball build up at beginning of evap. Compressor running hi speed and all fans running. According to diagnostic history unit has not been cooling properly for a few weeks. Sealed system failure. 600a single evaporator system.
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Rockwall, TX 75032
Patrick
Job Details: 09/08/2023
"Customer concern, door not closing properly, soap dispenser intermittently not opening. Confirmed broken trim interfering with door closure. Must replace dispenser and console assy.; ordrng 1 WD21X25381 (Ui configured) and 1 WD12X32798 (Dispenser)"
We serviced a
GE WASHER-TOPLOAD
Model GTW680BSJ4WS
Near Tacoma, WA 98444
Cejay
Job Details: 09/08/2023
"Customer concern is that washer is showing an error and doesn't work. Plugged unit in H20 SUPPLY on display, F8x1 pressure sensor loss. Verified water supply is on, checked pressure hose for clog, tested valve operation via newfi, confirmed pressure sensor water level changes via newfi. Cycle tested washer found heavy oversuds. Filled and drain unit multiple times to rinse out suds, error did not return. Advised customer oversuds can cause F8 error. Additionally Advised customer on using high quality detergent and appropriate quantities with regular cleaning cycles. No mechanical or component failures at time of service."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA04
Near Rockwall, TX 75087
Patrick
Job Details: 09/08/2023
"Customer concern, ffim inop. Confirmed. Found ice bucket frozen in place. Must install im repair kit. Customer do defrost unit prior to return. ; ordrng 1 DA81-05595A (Rtv) and 1 DA82-02638A (Im repair kit)"
We serviced a
GE DRYER-ELECTRIC
Model GTDP180ED0WW
Near University Place, WA 98467
Cejay
Job Details: 09/08/2023
"Installed previously ordered AHS supplied bulb, duct trap assembly and bearing repair kit. Cycle tested dryer all checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Carrollton, TX 75007
Lane
Job Details: 09/08/2023
Installed new hinges and door seals. Performed full function test after repair. All functions checked good at time of service.
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11062102311"
Near Steilacoom, WA 98388
Cameron M.
Job Details: 09/08/2023
"Installed previously ordered terminal block, elbow and cord. Cycle tested. All checks good"
We serviced a
GE WASHER-TOPLOAD
Model GTW490ACJ4WS
Near Dallas, TX 75287
Lane
Job Details: 09/08/2023
Customer stated washer doesn't operate correctly. Performed diagnostics found stretched belt. All other functions checked good at time of service. ; ordrng 1 WH01X24180 (Belt)
We serviced a
GE DISHWASHER
Model GSD4260J00SS
Near Dallas, TX 75206
Lane
Job Details: 09/08/2023
Customer stated dishwasher leaked onto floor. Performed diagnostics found two leaks. Sump assembly is leaking and a screw was ran through left corner of wash tub. Wash tub and sump assembly need replacing. Dish racks are rusting staining wash tub. Wash tub is a non serviceable part. Dishwasher is not repairable.
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Sachse, TX 75048
Lane
Job Details: 09/08/2023
Customer stated dishwasher became unresponsive. Performed diagnostics found communication fault. User control needs to be replaced. All other functions checked good at time of service.; ordrng 1 WD21X31910 (Ui board)
We serviced a
GE DRYER-ELECTRIC
Model PTD90EBPT1RS
Near McKinney, TX 75072
Chad A.
Job Details: 09/08/2023
Replaced vent duct trap slides and tested good. Nobother failures detected
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5200AP/A2
Near Plano, TX 75074
John
Job Details: 09/08/2023
Installed new inverter and PCB. Calibrated unit. All checks good.
We serviced a
KENMORE REFRIGERATOR
Model ="10650043715"
Near Plano, TX 75074
Lane
Job Details: 09/08/2023
Performed diagnostics on refrigerator. Unit is working to manufactures specifications. Condenser system was already cleaned by customer. All functions checked good.
We serviced a
JENN-AIR WALL OVEN
Model JJW8330DDS
Near Rockwall, TX 75032
Patrick
Job Details: 09/08/2023
"Replaced door hinges, found console assy black instead of stainless steel. Customer declines repair and wishes for correct color or cash out."
We serviced a
LG DRYER-ELECTRIC
Model DLEX3370V
Near Rockwall, TX 75032
Patrick
Job Details: 09/08/2023
Customer has no complaints with dryer.
We serviced a
KENMORE DISHWASHER
Model 66513473N412
Near Richardson, TX 75081
John
Job Details: 09/08/2023
Performed MPA check. No issues found. All checks good.
We serviced a
GE REFRIGERATOR
Model PSS26SGRE SS
Near Lakewood, WA 98499
Cameron M.
Job Details: 09/08/2023
Customer concern is that refrigerator temperatures are not consistent to temperature display on controls. Took temperature checks of feezer and refrigerator cavities fridge @50 degrees freezer @17.6 degrees Advised customer work will need to be sent back for sealed system technician.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7040DW0
Near Milton, WA 98354
Cejay
Job Details: 09/08/2023
"Customer concern is that washer is clicking and showing F5E3 error. F5E3 on display upon arrival, manually cycled lock to enter service mode.Pulled error codes. F5E3,F5E2,F0E5,F2E1,F5E3. Cycled lock in service mode, lid will lock but immediately shows F5E3 error, unlocks and continues to click, found latch fails to open completely causing F5E3 error needs new latch assembly. Installed new latch, cycled lock in service mode multiple times, cycle tested washer all checks good. ; used 1 W10810403 (LID LOCK ASSY) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RSG257AARS/XAA
Near Coppell, TX 75019
John
Job Details: 09/08/2023
Performed MPA check. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Rockwall, TX 75087
Patrick
Job Details: 09/08/2023
"Customer concern, unit not cooling. Confirmed. All fans running, compressor will not start. Overload burned, replaced with known good, tripped upon starting. Sealed system issue, repeat. AST TO ADDRESS."
We serviced a
LG WASHER-FRONTLOAD
Model WM2050CW
Near Coppell, TX 75019
John
Job Details: 09/08/2023
Performed MPA check. All checks good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Enumclaw, WA 98022
Cejay
Job Details: 09/08/2023
"Installed previously ordered wire harness, flex zone ui and freezer led are now operational."
We serviced a
GE DISHWASHER
Model PDW8280J10SS
Near Lakewood, WA 98499
Cameron M.
Job Details: 09/08/2023
"Customer concern is that dishwasher produces noise during operation and leaves residue. Found stripped drain pump, causing unit to produce noise noise during drain Cycle. Needs new drain pump. Advised customer parts show NLA. Ahs to supply ; ordrng 1 WD26X10039 (Drain pump)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV331AEW/XAA 01
Near Puyallup, WA 98374
Cameron M.
Job Details: 09/08/2023
"Customer concern is that dryer does not heat. Preformed airflow test, failed (red). Found open element causing unit to not heat. Needs new element. Installed new element. Cycle tested unit. All checks good. Advised customer dryer vent needs to be cleaned asap, before use resumes to protect heat components. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
LG WASHER-FRONTLOAD
Model WM3900HWA
Near Graham, WA 98338
Cameron M.
Job Details: 09/08/2023
"Customer concern is that washer leaks water during operation. Cycle tested unit 10x found heavy oversuds conditions present. Causing leak from rear vent. Found dispenser overflows, causing unit to leak during fill cycle. Flushed suds from unit. Cleared duildup in dispenser cycle tested unit, dispenser continued overflow. Needs new dispenser asm collected payment in full via card payment. Follow up visit scheduled for 9/19 1-5; ordrng 1 MCU62441102 (DISPENSER) and 1 AGL74074399 (ASSEMBLY,DRAWER)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBBC/AA
Near Plano, TX 75025
John
Job Details: 09/08/2023
Preformed MPA check. No issues found. All checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Enumclaw, WA 98022
Cejay
Job Details: 09/08/2023
"Customer concern is that dishwasher stopped mid cycle and is showing F8E4, water in leak tray. F8E4,FAE2. Unit will intermittently call for more water while unit is running. Possible control and fill meter error, unit is not accessible for diagnostic as cabinet is obstructing unit and legs are not able to clear flooring. Needs new control and water inlet. Advised customer unit will need to be made accessible for repair. Follow up scheduled for 09/19 8-12pm; ordrng 1 W11535094 (INLET-WATR) and 1 W11410063 (CNTRL-ELEC)"
We serviced a
KENMORE DISHWASHER
Model 6651680592
Near Buckley, WA 98321
Cejay
Job Details: 09/08/2023
"Customer concern is that dishwasher struggles to start cycle and motor was making a noise, leaks from left corner of door, and door falls to the floor. Found bent hinges and stretched door spring causing door to fall, additionally causing door not to close properly and causing leak. Able to start cycle, wash motor instantly starts as unit is trying to fill, can not cancel cycle as some buttons are not responsive. Will need door springs and hinges along with console before further diagnostic can be preformed safely. Advised some parts are discontinued, AHS to supply. Requires Auth.; ordrng 2 675611 (SPRING)s and 2 3367201 (Hinge)s and 1 675642 (Console blk) and 1 675748A (Pump and motor)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA. 23
Near Plano, TX 75023
Lane
Job Details: 09/08/2023
Customer stated ice maker stopped producing. Performed diagnostics found ice maker mid harvest. Heater has failed causing cubes to not release. From mold. Ice maker needs to be replaced to correct issue.All other functions checked good at time of service. ; ordrng 1 DA97-13718C (Ice maker)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HW3
Near Dallas, TX 75220
Lane
Job Details: 09/08/2023
Customer stated washer doesn't drain properly. Performed diagnostics found faulty drain pump. Job requires 2 technicians. All other functions checked good at time of service. ; ordrng 1 W11458345 (Drain pump)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AP/US 02
Near Rockwall, TX 75087
John
Job Details: 09/07/2023
Installed new door boot and door assy. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model ="11085866401"
Near Tacoma, WA 98445
Cameron M.
Job Details: 09/07/2023
"Customer concern is that dryer does not start cycle. Found open thermal fuse, causing unit to not start cycle. Installed new thermal fuse. Cleaned and vacuumed inside of unit. Cycle tested unit. All checks good. Preformed airflow test, failed yellow. Advised customer vent needs to be cleaned and straight to allow sufficient air flow. Collected payment via cash payment. ; used 1 WP3392519 (FUSE-THRML) from stock"
We serviced a
GE DRYER-ELECTRIC
Model GTD72EBSN0WS
Near Balch Springs, TX 75180
Patrick
Job Details: 09/07/2023
Replaced door. Tested unit. All checks good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA 51
Near Wylie, TX 75098
Lane
Job Details: 09/07/2023
Installed ice maker and removed all moisture in ice room. Performed diagnostics after repair. No fault codes present. Advised customer to dispose of first batches of ice. All functions checked good at time of service.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA54R7600AC/US
Near McKinney, TX 75071
Chad A.
Job Details: 09/07/2023
"Customer concern washer always out of balance. Filled and cycled. Found suspension bottomed out and tub very loose. Need suspension for repair. ; ordrng 1 DC97-16350V (ASSY DAMPER;27.6INCH,5.4CF,11.0?15%@250R)"
We serviced a
KENMORE WASHER-TOPLOAD
Model ="79631552610"
Near Garland, TX 75042
John
Job Details: 09/07/2023
Performed MPA check. No issues found. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wylie, TX 75098
Lane
Job Details: 09/07/2023
Customer stated ice maker stopped producing. Performed diagnostics found fault code e2 for ice maker position lost. Ice maker will not force cycle through onboard diagnostics. Advised replacing ice maker.and heater assembly to restore function.; ordrng 1 W11658802 (Ice maker) and 1 W11637688 (Heater)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9070SR/AA. 02
Near Plano, TX 75074
Lane
Job Details: 09/07/2023
Customer stated ice maker is freezing up. Performed diagnostics found faulty ice maker and auger. All other functions checked good at time of service. ; ordrng 1 DA97-15217D (Ice makrr) and 1 DA97-12540G (Auger)
We serviced a
KENMORE REFRIGERATOR
Model ="10644323400"
Near Farmers Branch, TX 75234
John
Job Details: 09/07/2023
Customer concern is drawer track on top bin in fridge is broken and sagging. Confirmed broken track. Must replaced both tracks.; ordrng 2 WP2223320 (Track)s
We serviced a
KENMORE DRYER-ELECTRIC
Model ="79681382410"
Near Dallas, TX 75287
John
Job Details: 09/07/2023
Disassembled and cleaned unit. Found unit giving D90 error for clogged vent. Found vent hose crimped almost completely over causing code. Advised cutsomer that a new vent hose will be needed to resolve vent issue. Customer advised that she had had the maintenance clean the vents and they must have hooked it up incorrectly so they will come out and fix it. All other checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/07/2023
"Installed previously ordered main control, panel control is not the part intended, needs UI housing and board. Rescheduled for this afternoon, part on will call. ; schdld next appmnt for 9/7 THU 1-5"
We serviced a
GE DISHWASHER
Model GDP665SYN3FS
Near Puyallup, WA 98375
Cejay
Job Details: 09/07/2023
"Customer concern is that upper spray arm is loose and causing a noise and door is difficult to close. Found spray arm and conduit worn causing play in spray arm rotation. Removed upper rack and door operation is good, door operation with upper rack installed causes door to pop open. Measurement of rack shows rack is not square. Needs new rack, middle spray arm and conduit. Follow up scheduled for 09/19 8-12pm; ordrng 1 WD28X30220 (UPPER RACK ASSEMBLY) and 1 WD22X27740 (MID SPRAY ARM ASSEMBLY) and 1 WD21X20309 (CONDUIT MID BLASTER ASM)"
We serviced a
LG RANGE
Model LREL6323D/01
Near Puyallup, WA 98375
Cejay
Job Details: 09/07/2023
"Customer concern is that range will not hold temps under 400?F. Found open bake element causing oven not to operate properly. Needs new bake element. Follow up scheduled for 09/18 8-12pm; ordrng 1 MEE62306405 (HEATER,SHEATH)"
We serviced a
LG DRYER-ELECTRIC
Model DLEX4270V
Near Plano, TX 75093
John
Job Details: 09/07/2023
Customer concern is dryer not heating properly. Unit passes all checks. Advised Customer again how sensored cycles work and how the energy saver works and how to turn it off. ALL ACHECKS GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Plano, TX 75093
Lane
Job Details: 09/07/2023
Installed light modules and confirmed light operation. All functions checked good at time of service.
We serviced a
GE DRYER-ELECTRIC
Model GTD33EASK0WW
Near Spanaway, WA 98387
Cameron M.
Job Details: 09/07/2023
"Installed warranty provided door asm, cycle tested unit. All checks good"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE4SN53OOV/A3
Near Spanaway, WA 98387
Cameron M.
Job Details: 09/07/2023
"Customer concern is that dryer prematurely complete cycle. Found heavy wax buildup on moisture sensor, causing premature shutdown. Cleaned moisture sensors. Preformed airflow test, failed. Verified unit operating as designed. Advised customer dryer vent duct needs to be cleaned to prevent damage to heating components. Collected 129 +tax via"
We serviced a
KENMORE LAUNDRY CENTER
Model ="110.88732793"
Near Graham, WA 98338
Cameron M.
Job Details: 09/07/2023
Installed previously ordered drain hose and door switch cycle tested. All checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/07/2023
"Installed previously ordered main control, panel control is not the part intended, needs UI housing and board. Rescheduled for this afternoon, part on will call. ; schdld next appmnt for 9/7 THU 1-5"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS4A
Near Dallas, TX 75243
Patrick
Job Details: 09/07/2023
"Customer concern, unit will not operate. Clean,washing and sanitized lights all blink. Good 120vac to unit, proper polarity. Reset connections on board and door latch. Latch tests good. Do latch first please. Customer ok'd $442.37 estimate.; ordrng 1 5304525218 (Latch) and 1 A11147301 (Control)"
We serviced a
GE DISHWASHER
Model GSD1100G00WW
Near Dallas, TX 75252
Lane
Job Details: 09/07/2023
Installed new sump assembly and performed full function and leak. All functions checked good at time of service.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV50K8600EV/A3 01
Near Plano, TX 75093
John
Job Details: 09/07/2023
Customer concern is dryer making loud noises and not heating. Confirmed loud noise and no heat condition. Found open element causing no heat as well as 2x rollers worn and loose on shafts causing noise. Needs new rollers and heating element assy.; ordrng 1 DC93-00154A (Heater assy) and 2 DC97-16782A (Roller)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Wylie, TX 75098
Lane
Job Details: 09/07/2023
"Installed new heater and fill tube. Force cycled ice maker to find vary loud noise coming from ice maker. Customer stated when unit stopped making ice initially they power cycled unit and production was restored for a wile. Advised replacing ice maker and main pcb.; ordrng 1 W11658802 (Ice maker), states that autho needed"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5400AF/A2
Near Rockwall, TX 75087
Lane
Job Details: 09/07/2023
Customer stated washer has abnormal smell. Performed diagnostics found washer needs self clean cycle ran with appropriate cleaning product. Advised custome4 run multiple clean cycles to eliminate smell. All functions checked good at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Puyallup, WA 98371
Cejay
Job Details: 09/07/2023
"Customer concern is that dishwasher is not filling or washing, had previous company out and replaced inlet valve. No stored error codes. Found clogged fill hose causing unit not to fill with water. Replaced supply hose, cycle tested unit, no leaks all checks good. ; used 1 41045 (FILL HOSE DW 6' W/FITTINGS) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6200KW1
Near Tacoma, WA 98499
Cejay
Job Details: 09/07/2023
Customer concern is that washer is making a noise during operation. Found worn belt and cam causing noise during operation. Needs new belt and cam. Follow up scheduled for 09/20 8-12pm; ordrng 1 W10721967 (CAM) and 1 W11239857 (BELT)