We serviced a
GE COOKTOP
Model JGP990SEL1SS
Near Carrollton, TX 75007
John
Job Details: 09/13/2022
"Customer concern is cooktop not lighting thing correctly, found 2 of 4 knobs difficult to turn, one of which never turns gas on. Needs new regulator manifold.; ordrng 1 WB36X21522 (manifold asm)"
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ7WW
Near Carrollton, TX 75007
John
Job Details: 09/13/2022
Customer concern is washer not finishing cycle. Ran full diagnostic cycle. No issues found. Found after codes for lid lock failure. Replaced lid lock from truck stock. All checks good.; used 1 WH08X32697 () from stock
We serviced a
GE RANGE
Model JS760BL2TS
Near The Colony, TX 75056
John
Job Details: 09/13/2022
"Customer concern is a Front Right burner is only comming on on HIGH, unable to adjust temp. and Front Left burner not comming on at all and hot surface light illuminated. Found FL burner fails continuity check and infinite switch is very difficult to turn. Needs new FR and FL infinite switches and new FL element. Follow up scheduled for 9/19 8am-12pm; ordrng 2 WB24X25013 (range infinite contr FR and FL)s and 1 WB30X24111 (range radiant elemen FL)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WFW9290FW0
Near Prosper, TX 75078
John
Job Details: 09/13/2022
Customer concern is that LOAD AND GO bucket is filling with water instead of dispensing soap. Ran full diagnostic cycle on unit and found dispenser not properly operating. Will need to reorder dispenser.; ordrng 1 W10862190 (dispenser)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5500FW1
Near Allen, TX 75013
John
Job Details: 09/13/2022
Installed new inlet valve assy. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52M8650AV/A4
Near Plano, TX 75025
John
Job Details: 09/13/2022
Installed new inlet valve assy. All checks good.
We serviced a
KENMORE WASHER-FRONTLOAD
Model 40249032011
Near Dallas, TX 75205
Patrick
Job Details: 09/13/2022
"Customer concern unit is not finishing cycle completely . Confirmed. When unit enters high spin, loud clanking noise from compartment. Disassembled, counterweight check good, shocks good, spin basket has failed. Found torn door boot. Must replace spin basket, rear outer tub and door boot/retainer spring. AHS to supply special order parts. ; ordrng 1 DC97-15871A (Spin basket) and 1 DC97-15931A (Rear outer tub) and 1 DC64-00802B (Door boot) and 1 DC97-04981D (Door boot spring clamp)"
We serviced a
MAGIC CHEF FREEZER
Model HMCF7W2
Near Dallas, TX 75231
Patrick
Job Details: 09/13/2022
"Customer concern, unit not cooling. Verified. Compressor very hot to touch. Ohm out compressor for compressor not shorted. Checked starter relay found relay bad parts are unavailable. Turned unit on and took Amp draw. Compressor growled for one second then shutoff right away, found compressor bad. Customer to replace unit."
We serviced a
GE DISHWASHER
Model ZDT915SSJ2SS
Near Richardson, TX 75082
John
Job Details: 09/13/2022
Customer concern is DW giving leak detected error. Found small amount of water in leak detection pan. Uninstalled unit and ran test cycle. Found small amount of water dripping from seal on water service line. Tightened fitting to stop leak. Once reinstalled I pulled excess water line into cabinet under sink to relieve the stress on the fitting. All checks good. Unit functioning as designed.
We serviced a
KENMORE WASHER-TOPLOAD
Model 11021252111
Near Tacoma, WA 98407
Cameron M.
Job Details: 09/12/2022
"Customer concern is that washer does not agitate and over filling. Found actuator not engaged with shifter, causing unit to not agitate. Also found shifter not fully installed in gearcase, causing grinding noise during operation. Cycle tested unit 5x, all checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals. Also advised customer on proper loading practices."
We serviced a
GE RANGE
Model JB860SJ1SS
Near Forney, TX 75126
Patrick
Job Details: 09/12/2022
"Customer concern, unit smoking from chimney. Could not reproduce condition. Some spilled material found on upper oven floor. Likely cause of reported issue. Levelled unit, replaced light bulb provided by customer. All checks good."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/ US03
Near Forney, TX 75126
Patrick
Job Details: 09/12/2022
"Customer concern, unit not finishing cycle. Ran rinse and spin cycle with 6 towels in it. Success. No mechanical fault found. Advised customer on proper loading technique."
We serviced a
GE WALL OVEN
Model JTP70SOM1SS
Near Heath, TX 75032
Patrick
Job Details: 09/12/2022
"Customer concern unit cut out in middle of cooking cycle. All buttons do not operate. Confirmed. Stored f9 error code, cooling fan stalling. Must replace control panel w/ overlay and cooling fan. Part listed as NLA. Ahs to supply parts.; ordrng 1 WB49T10043 (Control panel) and 1 WB26X10264 (Fan kit)"
We serviced a
GE DISHWASHER
Model GDT655SGJ4BB
Near Dallas, TX 75287
John
Job Details: 09/12/2022
Fustomer concern is DW died and is unresponsive. Confirmed using NuFi devise that unit needs new UI Board. Follow up scheduled for 9/29 1pm-5pm.; ordrng 1 WD21X23462 (kit svc ui top logic)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVG50R5400V/A3
Near Rowlett, TX 75089
Patrick
Job Details: 09/12/2022
Customer concern unit is taking too long to dry the clothes tested air flow unit failed air flow test with dryer vent on. Unit passed air flow test with dryer vent disconnected showed customer. Customer needs air vent cleaned professionally.
We serviced a
GE WASHER-TOPLOAD
Model GTW485ASJ5WS
Near Tacoma, WA 98405
Cameron M.
Job Details: 09/12/2022
"Customer concern is that agitator does not remain engaged. Found agitator bolt sheared off, causing agitator to freely move. Needs new gearcase, agitator and bolt. Advised customer may take time to get parts. Requires auth. ; ordrng 1 WH03X33733 (GEARCASE) and 1 WH43X34257 (AGITATOR BASE HYBRID ASSEMBLY) and 1 WH02X24374 (SCREW)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV448AEP/XAA
Near Tacoma, WA 98405
Cameron M.
Job Details: 09/12/2022
"Customer concern is that dryer does not heat. Preformed airflow test, failed (yellow). Found open heating element, causing unit to not heat. Also found seized front rollers, causing noise during operation. Needs new element and rollers installed element rollers. Cleaned and lubed rollers, Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit, all checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY), and 2 DC97-16782A (DRUM ROLLER) from stock"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11021652020
Near Gig Harbor, WA 98335
Cejay
Job Details: 09/12/2022
"Customer concern is that washer still shows same error. F8E1. Customer did have plumber out to find screw in pipe causing restriction. manual activation of cold water valve operational, but hot water valve failed to operate. Found hot water valve connection disconnected. Plugged hot valve back in. Cycle tested washer all checks good."
We serviced a
GE WASHER-TOPLOAD
Model GTW485ASJ5WS
Near Allen, TX 75013
John
Job Details: 09/12/2022
Customer concern is washer filling while not in use. Found inlet valve no longer closing fully causing unit to fill while not in use. Replaced inlet vavle from truck stock. All checks good.; used 1 WH13X26535 (WATER VALVE) from stock
We serviced a
GE DRYER-ELECTRIC
Model GTD45EASJ2WS
Near McKinney, TX 75071
John
Job Details: 09/12/2022
Customer concern is dryer not drying fast enough. Temp checks passes 140-200 degrees. Vent check while connected to home ventilation fails yellow. Vent check while disconnected from home vent passes green. Advised Customer that vents will need to be cleaned in order for unit to function properly. Unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near ,
John
Job Details: 09/12/2022
Installed new sump assy. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Frisco, TX 75034
John
Job Details: 09/12/2022
Installed n3ew sump assy. All checks good
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF9A
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 09/12/2022
"Customer concern is that dishwasher has plastic melted to element and door does not close, unit also not powering on to start cycle.found plastic melted to element, causing unit to produce burning smell during operation. Found door latch stuck in closed position,causing unit to not see door is open. Corrected latch position tested unit all checks good. Customer declined repair of element at this time. Collected 95.00 trip fee via card Payment."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MTW5840TW0
Near Tacoma, WA 98465
Cejay
Job Details: 09/12/2022
Installed previously ordered retainers. Cycle tested washer all checks good
We serviced a
KENMORE DISHWASHER
Model 66513793K601
Near Fircrest, WA 98466
Cejay
Job Details: 09/12/2022
Customer concern is that dishwasher dispenser is difficult to close and does not open. Found worn dispenser latch causing obstructing operation of dispenser door. Needs new dispenser assembly. Requires auth.; ordrng 1 WPW10199696 (dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lakewood, WA 98498
Cejay
Job Details: 09/12/2022
"Customer concern is that dishwasher intermittently does not complete cycle and is not drying properly.No stored error codes. Preformed service diagnostic cycle, F6E2 inlet valve electrical problem. Stres tested wash pump and drain pump multiple times no issues, could not replicate error. Dishwasher operating as designed at time of service. Advised customer to remove dishwasher and clean rodent mess."
We serviced a
GE DISHWASHER
Model CDT836P4M5W2
Near Tacoma, WA 98445
Cameron M.
Job Details: 09/12/2022
"Customer concern is that dishwasher does not drain. Found stripped drain pump, causing unit to not drain. Installed new drain pump. Cycle tested unit 3x, all checks good."
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Graham, WA 98338
Cameron M.
Job Details: 09/12/2022
"Customer concern is that dishwasher does not drain, customer attempted to pull unit from cavity and unit at that time started to smoke and spark. Found smoke and sparks ,caused by leaking wash pump resulting in electrical short in power connection. Also found drain pump ohms out of range, causing unit to not drain. Needs new wash and drain pump. Also advised customer due to not being able to cycle test unit is possible for further issue after repair. Customer declined repair at this"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 110.276126
Near Graham, WA 98338
Cameron M.
Job Details: 09/12/2022
"Customer concern is that washer does not drain. Found unit full of water and leaking from bottom of washer at time of service. Found seized and leaking drain pump, causing unit to not drain and spin. Needs new drain pump. Installed new drain pump. Cycle tested unit, all checks good. ; used 1 WP3363394 (PUMP-WATER) from stock"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45T3200AW/A4
Near Carrollton, TX 75007
John
Job Details: 09/12/2022
"Customer concern that washeris making clicking noise while agitating. Ran test cycle, no noises found. Found that unit is clicking from clutch when it is overloaded. Advised Customer about not overloading machine. Unit functioning as designeded. All checks good."
We serviced a
FRIGIDAIRE RANGE
Model LGGF3043KFG
Near DuPont, WA 98327
Cejay
Job Details: 09/12/2022
"Customer concern is that range middle burner dose not fully ignite and bake dose not ignite at all. Found middle burner gas channels cloged with debris also found broken bake ignitor. Needs new bake ignitor. Installed new bake ignitor, cleaned gas channels on middle burner. Cycle tested oven. Oven is now operating as designed along with middle burner. All checks good ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.698228
Near Irving, TX 75038
John
Job Details: 09/12/2022
"Customer concern is dryer making squeeking noise and smells like smoke. Found idler pully worn and squeeking. Also found belt worn and starting to Frey. Replaced idler and belt from truck stock. All checks good.; used 1 W10837240 (BRACKET), and 1 661570V (BELT) from stock"
We serviced a
GE WASHER-FRONTLOAD
Model WJSR4160G2WW
Near Grand Prairie, TX 75051
John
Job Details: 09/12/2022
"Installed new lid switch, motor, and fuse assy. All checks good."
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near Tacoma, WA 98445
Cejay
Job Details: 09/12/2022
Installed previously ordered main control board and inverter board. Cycle tested washer all checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5000AW/A2 11
Near Graham, WA 98338
Cejay
Job Details: 09/12/2022
"Customer concern is that washer is not spinning. Pulled error codes via service mode UE,3E2,DE,Resistance checks at motor and hall sensor good washer failed to operate spin cycle. Found failed inveter board causing washer not to operate. Needs new inverter board and hall sensor. Requires Auth.; ordrng 1 DC92-01531B (ASSY PCB KIT) and 1 DC31-00098A (HALL SENSOR)"
We serviced a
GE DISHWASHER
Model PDT715SYNOFS
Near Farmersville, TX 75442
Patrick
Job Details: 09/12/2022
"Customer concern, unit not filling. Unit fill of water on arrival. Manual drain pump activation successful. No drain. Found clogged drain tube. Cleared. Tested unit. Still no drain. Drain pump fails under load. Must replace drain pump. ; ordrng 1 WD19X25461 (Drain pump)"
We serviced a
GE WASHER-TOPLOAD
Model GTW720BSN0WS
Near Royse City, TX 75189
Patrick
Job Details: 09/12/2022
Got to unit and replaced rod and spring assy part number WH03X31497 made sure unit is level and tested. All checks good
We serviced a
AMANA DISHWASHER
Model FGID347QW4B
Near Dallas, TX 75228
Patrick
Job Details: 09/12/2022
"Customer concern, unit not draining. Unit powered off on arrival. Pulled to plug unit in. Found severe rodent damage throughout machine compartment. Customer must replace unit."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50M7450W/A3
Near Garland, TX 75044
Patrick
Job Details: 09/09/2022
"Customer concern, making noise, no heat. Found burnt wires at solemn. Replaced wires and element tested unit. Found clogged home vent, air test failed red when connected passed green when disconnected. Strongly recommend customer have home vent professionally cleaned to prevent repeat failure. ; used 1 279457 (Wire), and 1 DC97-14486A (Element) from stock"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11021252111
Near Tacoma, WA 98407
Cejay
Job Details: 09/09/2022
Installed previously ordered drive block and spanner nut. Cycle tested washer . Found failed shifter causing noise during operation. Installed new actuator. Calibrated washer. All checks good.; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
GE WASHER-TOPLOAD
Model GTW725BSN0WS
Near Dallas, TX 75209
Patrick
Job Details: 09/09/2022
"Customer concern, basket of center in frame. Confirmed. Verified level. Must replace damper. Set. ; ordrng 4 WH03X31497 (Damper)s"
We serviced a
KITCHENAID OTHER
Model KUIS18PNZB0
Near Plano, TX 75023
Patrick
Job Details: 09/09/2022
Replaced drain pump. Tested unit. All checks good.
We serviced a
GE DISHWASHER
Model GDT695SSJ5SS
Near Plano, TX 75025
Patrick
Job Details: 09/09/2022
Replaced spary arm and tested showed Customer
We serviced a
AMANA DRYER-ELECTRIC
Model NED4655EW1
Near Lakewood, WA 98499
Cameron M.
Job Details: 09/09/2022
"Installed previously ordered door seal, element and thermal fuse. Cycle tested unit. All checks good. Customer advised ducting has not been cleaned yet. Advised customer DO NOT USE DRYER TILL DUCT HAS BEEN CLEANED, to prevent further damage"
We serviced a
JENN-AIR DISHWASHER
Model JDB6510AWP
Near Tacoma, WA 98498
Cameron M.
Job Details: 09/09/2022
"Customer concern is that dishwasher door drops, stops mid cycle . Found broken door cable, causing door to fall. Also found failed contacts in timer, causing unit to not advance cycle. Advised customer parts show NLA."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5057LW0
Near Murphy, TX 75094
John
Job Details: 09/09/2022
Installed new gearcase and wash plate. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF4A
Near Tacoma, WA 98404
Cejay
Job Details: 09/09/2022
"Customer concern is that dishwasher is not drying dishes dishwasher heater and thermal cutoff both have continuity. Could not get dishwasher into service mode. Needs new main board as that is the only possibility causing dishwasher not to heat. Also needs lower spray arm. Lower arm has hole in it. Foll9w up scheduled for 09/23 8-12pm; ordrng 1 A11147301 (BOARD,CONTROL) and 1 5304506660 (SPRAY ARM)"
We serviced a
LG DRYER-ELECTRIC
Model DLE3733S
Near Auburn, WA 98001
Cejay
Job Details: 09/09/2022
Customer concern is that dryer is not heating. Preformed airflow test failed (red) found open thermal cutoff causing dryer not to heat. Needs new thermal cutoff. Installed new thermal cutoff. Cycle tested dryer all checks good. Advised customer dryer vent needs service before resuming operation of dryer. Customer signed airflow acknowledgement ; used 1 6931EL3003D (THERMOSTAT) from stock
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5 01
Near University Place, WA 98466
Cameron M.
Job Details: 09/09/2022
"Customer concern is that washer produces 1lc1 error and is leaking. Found 1lc1 error stored via service mode . Found fabric softener dispenser clogged causing it to overflow,and produces error. Needs new cap seal guide. Requires auth. FAH TO SUPPLY. ; ordrng 1 DC62-00702A (Cap seal), states that autho needed"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4850BW0
Near Auburn, WA 98001
Cejay
Job Details: 09/09/2022
Customer concern is that dryer is taking multiple cycles to dry. Preformed airflow test pass. Tempeture checks good. Advised customer on proper loading practices.
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Gig Harbor, WA 98335
Cameron M.
Job Details: 09/09/2022
"Installed previously ordered parts, cycle tested unit. All checks good. Left failed part with customer as it caused a water leak"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5600AP/A2 01
Near Frisco, TX 75034
John
Job Details: 09/09/2022
Installed new drain pump. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GWH0
Near Frisco, TX 75033
John
Job Details: 09/09/2022
Installed new sump assy. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EW/A2
Near Heath, TX 75126
Patrick
Job Details: 09/09/2022
"Customer concern unit is heating but not rotating found idler pulley broken and belt loose replaced idler pulley and belt from truck stock. Tested unit for rotation and heat unit is working. All checks good; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 6602-001655 from stock"
We serviced a
LG WASHER-FRONTLOAD
Model WM3570HWA
Near Dallas, TX 75218
Patrick
Job Details: 09/09/2022
"Customer concern, unit unresponsive. Confirmed. Water in basket on arrival. Drained and cleared drain trap. Reset power to unit, no change. Spin basket by hand, unit entered power fail mode. Began normal operation. Fault lies with main capacitor on control board. Recommend replace control board. Customer declines repair at this time. Will wait till failure repeats."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA20
Near Garland, TX 75042
Patrick
Job Details: 09/09/2022
"Customer concern, im leaking. Confirmed. Must install im repair kit. Customer to pursue Samsung as unit is 3yrs old. P/n DA82-02673A. Performed diagnosis only."
We serviced a
GE DRYER-ELECTRIC
Model GTD65EBSJ3WS
Near Plano, TX 75023
John
Job Details: 09/09/2022
Customer concern is dryer making scrapping noise while running. Found top bearing assy severely worn and scrapping against unit drum causing noise. Need to replace top bearing assy. Follow up scheduled for 9/14 8am-12pm; ordrng 1 WE03X23875 (bearing top asm)
We serviced a
GE DRYER-ELECTRIC
Model DBXR453EA1WW
Near Gig Harbor, WA 98335
Cameron M.
Job Details: 09/09/2022
"Customer concern is that dryer makes noise during operation and does not heat. Preformed airflow test. Failed (red). Found open heating element causing no heat during operation. Also found broken idler pulley causing noise during operation. Needs new element and idler. Advised customer to not use dryer, to prevent further issues. Also advised customer dryer vent duct needs to be cleaned asap. Advised customer to call when parts arrive ; ordrng 1 WE11M23 (ELEMENT) and 1 WE12X83 (IDLER PULLEY)"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79641383410
Near Lakewood, WA 98498
Cameron M.
Job Details: 09/09/2022
"Customer concern is that washer produces banging noise intermittently during operation and leaking. Found small leak from bottom of door, caused by dirty door glass. Also found Signs of oversuds conditions present. Found drain pump clean out loose, causing small leak, tightened clean out. Cycle tested unit 3x. All checks good at this time. Advised customer to monitor and call if issue persists. Also Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals."
We serviced a
GE WASHER-TOPLOAD
Model GTW840CPN1DG
Near Sumner, WA 98390
Cejay
Job Details: 09/09/2022
Customer concern is that washer will not drain or spin. Found failed drain pump causing washer not to operate. Installed previously ordered drain pump. Cycle tested washer all checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB725BW0
Near Puyallup, WA 98374
Cameron M.
Job Details: 09/09/2022
"Customer concern is that washer does not complete spin cycle, produces ul error. Cycle tested unit with customer provided load of towels, verified concern of ul error. Found evidence of failed tub seal, causing leak from bottom of tub. Also found failed tub bearing causing noise during spin cycle. Found worn suspension rods causing tub to not balance properly during operation. Needs new bearing, suspension rodsFollow up visit scheduled for 9/21 1-5; ordrng 1 W10435302 (BEARING) and 1 W10247710 (SUSPENSION ROD KIT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Lewisville, TX 75067
John
Job Details: 09/09/2022
"Customer concern is DW leaking. Removed toe kick and found obvious signs of Rodent damage to include, wiring, drain hose and insulation. Rodent damage not covered by warranty."
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AB 0
Near Puyallup, WA 98374
Cejay
Job Details: 09/09/2022
Customer concern is that range FR burner intermittently gets stuck on high setting. Found failed infinite switch causing burner to be stuck on high. Needs new infinite switch. Follow up scheduled for 09/16 8-12pm; ordrng 1 WP3149400 (switch-inf)
We serviced a
GE COOKTOP
Model ZGU385NSM2SS
Near Lewisville, TX 75067
John
Job Details: 09/09/2022
Installed new igniters and spark harness. Unit still has the same issue. Center burner knob still lighting all burners no mater where knob is positioned.Contacted AHS for replacement.Auth #241RGMI
We serviced a
GE DISHWASHER
Model GDT535PSJ2SS
Near Coppell, TX 75019
John
Job Details: 09/09/2022
Arrived to install UI consol cover. Broke cover while trying to install. Will need to reorder cover.; ordrng 1 WD34X22265 (console cvr graphic)
We serviced a
GE DISHWASHER
Model GDT695SSJ2SS
Near Allen, TX 75013
Patrick
Job Details: 09/08/2022
"Customer concern, no operation from ui. Confirmed. Comms error code. Must replace user interface. ; ordrng 1 WD21X32000 (Ui)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDE300VW0
Near Tacoma, WA 98445
Cameron M.
Job Details: 09/08/2022
"Customer concern is that dryer does not start cycle. Found open thermal fuse, causing unit to not start cycle. Also found thermistor ohms out of range. Also found open thermal cutoff, causing unit to not heat. Found corroded eliment power supply wire. Needs new thermal fuse, thermistor, thermal cutoff and high limit thermostat and wire spade. Follow up visit scheduled for 9/15 1-5; ordrng 1 280148 (cutoff-tml) and 1 WP8577274 (THERMISTOR) and 1 WP3392519 (FUSE-THRML) and 1 279457 (wire)"
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN1WW
Near Tacoma, WA 98445
Cameron M.
Job Details: 09/08/2022
"Customer concern is that washer does not spin or agitate. Cycle tested unit via newfi device. Found no agitator or basket movement. Found worn belt, causing unit to not spin or agitate. Needs new belt. Installed new belt. Cycle tested unit, all checks good. Advised customer on proper loading practices. Also advised customer on regular cleaning intervals for optimal performance. Advised customer on using high quality detergent for best wash results. ; used 1 WH01X27538 (BELT DRIVE) from stock"
We serviced a
KENMORE RANGE
Model 790.78733402
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 09/08/2022
"Customer concern is that range oven does not ignite evenly, Temps out of range while baking. Rear left burner and front right burner does not ignite. Found spillover, causing burners to not ignite. Cleaned burner bodies and ignition surfaces, cycle tested all burners 10x. All checks good. Found bake ignitor not drawing required 3.3 amps, causing delayed ignition. Also found knob for warming drawer melted, from previous cooking cycles. Needs new ignitor and knob. Requires auth ; ordrng 1 316208104 (KNOB) and 1 316489400 (IGNITOR)"
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA 01
Near Lakewood, WA 98498
Cejay
Job Details: 09/08/2022
Customer concern is that range burners are all struck on high. Found all four infinite switchs have failed causing burners to be stuck on high. Needs new infinite switches. Requires Auth.; ordrng 2 DG44-01005B (REGULATOR ENERGY)s and 2 DG44-01002A (REGULATOR ENERGY)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fox Island, WA 98333
Cejay
Job Details: 09/08/2022
Customer concern is that dishwasher door I hard to close and is causing leak. Found dishwasher right side mounting screw interfering with door operation. Counter sunk mounting screw. Verified operation of door. Cycle tested dishwasher for leaks. All checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model GEM9250PL1
Near Plano, TX 75074
Patrick
Job Details: 09/08/2022
"Customer concern, unit turns but will not heat. Found open high limit. Replaced from truck stock. Tested unit. All checks good. ; used 1 279973 (CUTOFF-TML) from stock"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW96HEAC0
Near Murphy, TX 75094
Patrick
Job Details: 09/08/2022
Customer concern unit is making loud noise and unit is shaking found screw missing from pedestal replaced screw test unit on spin and drain and unit still making noise open back of unit and found the shock to be weak and oozing grease; ordrng 4 WPW10261492 (Shock absorber)s
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ7WW
Near Carrollton, TX 75010
John
Job Details: 09/08/2022
Installed new control board. All checks good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA16
Near Rowlett, TX 75089
Patrick
Job Details: 09/08/2022
"Customer concern, unit not producing ice. Confirmed. Found im frozen over. Must install im repair kit. ; ordrng 1 DA82-02673A (Im repair kit)"
We serviced a
GE DISHWASHER
Model GDF640HGM0BB
Near Heath, TX 75032
Patrick
Job Details: 09/08/2022
Replaced ui with dub part number. No joy. New board defective must reorder. Part listed as backorder. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7500GW2
Near Sumner, WA 98391
Cameron M.
Job Details: 09/08/2022
Customer concern is that washer does not start cycle. Found main control unable to determine if lid is open or closed. Needs new lid switch. Follow up visit scheduled for 9/15 10-2; ordrng 1 W10861642 (Lid switch)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW/A2
Near Sumner, WA 98391
Cameron M.
Job Details: 09/08/2022
"Customer concern is that dryer does not heat and baffle broke off. Preformed airflow test, failed (yellow). Found open heating element, causing no heat during operation. Found failed rear right roller, causing noise during operation. Found baffle broken off drum, causing damage to clothes. Needs new roller, element baffle and screws for baffle. ; ordrng 1 DC97-16782A (SUPPORT) and 1 DC66-00664A (BAFFLE) and 4 6006-001174 (SCREW)s and 1 DC97-14486A (ELEMENT)"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79641072311
Near Tacoma, WA 98407
Cejay
Job Details: 09/08/2022
Customer concern is that washer powered off and has not turned back on. 120v from wall. 120v coming from noise filter. 120v at main board but no operation. Found failed main pcb needs new main pcb. SHS to supply. SHS ships DTC.; ordrng 1 CSP30101413 (SVC PCB ASSEMBLY)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Tacoma, WA 98445
Cameron M.
Job Details: 09/08/2022
"Customer concern is that dishwasher does not power on and start cycle. Found heavy cockroach infestation, causing electrical short in main control. Advised customer repair is not financially feasible do to not knowing extent of damage caused by roaches. Advised customer exterminator is needed. No charge."
We serviced a
GE DISHWASHER
Model GDF510PSM0SS
Near Oak Point, TX 75068
John
Job Details: 09/08/2022
Installed new heater. All checks good
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS0
Near Frisco, TX 75033
John
Job Details: 09/08/2022
Customer concern is DW making thumping noise while running. Found heating element partial uninstalled causing lower spray arm to brush against it while spinning. Re positioned heater so that spray arm will clear it. All checks good.
We serviced a
GE DISHWASHER
Model GDT655SSJ5SS
Near Frisco, TX 75035
John
Job Details: 09/08/2022
Installed new UI. All checks good.
We serviced a
GE DISHWASHER
Model GDT655SGJ2WW
Near Plano, TX 75024
John
Job Details: 09/08/2022
Installed new diverter. No leaks. All checks good.
We serviced a
GE DISHWASHER
Model GDT695SSJ5SS
Near Plano, TX 75024
John
Job Details: 09/08/2022
Installed new UI. All checks good.
We serviced a
KENMORE WASHER-TOPLOAD
Model 11020052992
Near Tacoma, WA 98422
Cejay
Job Details: 09/08/2022
Customer concern is that after power failure washer has partial functionality. After resetting machine PF appears on screen but no response from User interface. Needs new washer control panel. Advised customer parts show discontinued. AHS to supply. Advised customer parts may take time to recive. ; ordrng 1 8282524 (Washer control panel)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Tacoma, WA 98422
Cejay
Job Details: 09/08/2022
"Customer concern is that dishwasher is not working and is showing error code. Pulled error codes via service mode. F9E1, checked drain pump for debris, checked drain lines for blockages. Checked airgap for clog. Filled and drained dishwasher multiple times no issues draining when using manual drain function. Needs new main control and drain pump. Follow up scheduled for 09/16 8-12pm; ordrng 1 W11410063 (CNTRL-ELEC) and 1 W11497943 (PUMP-DRAIN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Tacoma, WA 98422
Cejay
Job Details: 09/08/2022
"Customer concern is dishwasher is leaking from bottom left corner under door intermittently. Found console panel broken and not able to remove found bad seal from vent causing dishwasher to leak. Needs new vent and gasket, will also need new console as will need to break current one to preform repair. Follow up scheduled for 09/15 1-5pm; ordrng 1 WPW10733627 (console) and 1 WPW10329609 (vent) and 1 WP8269259 (gasket)"
We serviced a
MAYTAG DISHWASHER
Model MDB8859AWS3
Near Fife, WA 98424
Cejay
Job Details: 09/08/2022
"Installed previously ordered thermal fuse, cut out corroded wires and installed new connections. Cycle tested dishwasher all checks good."
We serviced a
GE DISHWASHER
Model GDT665SSN2SS
Near Spanaway, WA 98387
Cameron M.
Job Details: 09/08/2022
"Installed previously ordered rack carrier and roller kit. Cycle tested unit, all checks good."
We serviced a
MAYTAG RANGE
Model MET8720DS01
Near Frisco, TX 75036
John
Job Details: 09/08/2022
Customer concern is upper oven getting to hot. No error codes found. Cycle tested each component of unit. All checks good. Ran preheat to 350. Unit preheats and maintains temp. All checks good.
We serviced a
LG DRYER-ELECTRIC
Model DLEX5000V
Near Frisco, TX 75036
John
Job Details: 09/08/2022
"Customer concern is dryer giving D90 error for restricted airflow. Ran vent check with unit disconnected from home ventilation, checks green. Ran vent check with unit connected to home ventilation, fails Red. Advised Customer that vents will need to be cleaned before unit will operate properly."
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550US
Near Frisco, TX 75036
John
Job Details: 09/08/2022
Customer concern is DW water fall spray arm is making noise. Confirmed noise. Found 7C error code for spray arm motor fault. Needs new water fall spray arm assy.; ordrng 1 DD97-00484A (Water wall spray arm)
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ7WW
Near Carrollton, TX 75010
John
Job Details: 09/08/2022
Installed new control board. All checks good.
We serviced a
KENMORE DISHWASHER
Model 665.13293K114
Near Dallas, TX 75252
Patrick
Job Details: 09/08/2022
"Customer concern, unit making noise. Confirmed. Removed several glass shards from sump. F4e4 motor f8e2 drain pump. Ran svc cycle. No drain. Removed glass from drain pump. Tested. All checks good."
We serviced a
GE DISHWASHER
Model GDT695SSJSS
Near Plano, TX 75093
Patrick
Job Details: 09/08/2022
"Customer concern, unit leaking during use. Confirmed. Found torn diverter gasket. Must replace diverter. Reschedule for 9-13 from 1-5; ordrng 1 WD19X25278 (Diverter)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11031633611
Near Eatonville, WA 98328
Cejay
Job Details: 09/07/2022
"Customer concern is washer will not drain intermittently. Vacuumed water from tub. Inspected drain lines for clogs none. 120v to drain pump, drain pump failed to operate. Needs new drain pump. SHS to supply. SHS ships DTC.; ordrng 1 W10876600 (drain pump)"
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ8WW
Near Corinth, TX 76210
John
Job Details: 09/07/2022
Customer concern is washer making chirping noise while agitating. Confirmed noise. Must replace bearing assy per GE service bulletin HL05-18. Follow up schedualed for 9/14 1pm-5pm.; ordrng 1 WH03X33729 (PLATFORM BEARING RETAINER & FASTENERs) and 1 WH02X10364 (washer hub) and 1 WH01X26190 (belleville washer) and 1 WH02X10363 (nut hub) and 1 WH01X27538 (belt drive)
We serviced a
LG DRYER-ELECTRIC
Model DLEX7800WE
Near Flower Mound, TX 75077
John
Job Details: 09/07/2022
Customer concern is dryer not getting hot enough on Normal cycle. Found unit heating properly in all cycles. Advised customer about the energy saver button/option and that if it it not turned off if will run machine at lower Temps for longer time. Vent check soft fails yellow. Advised Customer about having vents cleaned to avoid any other heating issues. Unit functioning as designed.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Royse City, TX 75189
Patrick
Job Details: 09/07/2022
"Replaced dampers, tested unit. All checks good."