We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Carrollton, TX 75006
Lane
Job Details:
08/16/2023
Customer stat washer vibrates excessively. Performed diagnostics found hub has failed. Unable to remove agitator without damaging part. Agitator and hub need to be replaced to correct issue. All other functions checked good at time of service. ; ordrng 1 W10752283 (Washplate) and 1 W10528947 (Hub)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Steilacoom, WA 98388
Cameron M.
Job Details:
08/16/2023
"Installed previously ordered ui ,cycle tested unit. Attempted cycle test, failed. Ui powered on one time, then failed to power beyond that. Found main control and ui not communicating. Needs new main control and ui. Ahs to supply. ; ordrng 1 W11410070 (Main control) and 1 W11414079 (User interface), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS3
Near Carrollton, TX 75007
John
Job Details:
08/16/2023
Came to install new hinges. Found unit unable to be uninstalled due to counter top sagging onto top of DW. Weight of counter top on DW is causing tub to deform and buckle in several places causing unit to leak from door. Advised Customer that counter top will need to be repaired and that damage to DW is not serviceable.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8410SW0
Near University Place, WA 98466
Cameron M.
Job Details:
08/16/2023
"Installed previously ordered board, lubed supports. Found seized idler pully causing noise during operation. Installed idler pully. Cleaned and calibrated moisture sensor. Cleaned and vacuumed inside of unit. Cycle tested unit. Found faulty main board. Needs new main board. AHS TO SUPPLY ; ordrng 1 WPW10111606 (Main control), used 1 W10837240 (BRACKET) from stock"
We serviced a
MAYTAG RANGE
Model MER8775AS0
Near Spanaway, WA 98387
Cameron M.
Job Details:
08/16/2023
Customer concern is that oven was producing popping and smoke. Customer advised power cord is duct tape. Found customer removed old element prior to service visit. Installed new element. Cycle tested unit. All checks good. Collected payment via card payment.
We serviced a
KENMORE DISHWASHER
Model 665.12093K210
Near Spanaway, WA 98387
Cameron M.
Job Details:
08/16/2023
"Installed previously ordered spray arms, dispenser and heater. During replacement of dispenser found wire harness had be previously cut and repaired with wire nuts. Also found diverter connections removed from board and taped to harness to bypassed diverter. Insured connections are tight and wrapped. Needs new wire harness, control and sump assembly. Contacted AHS to receive authorization . Spoke to Dan, advised replacement option auth of cost of part labor and tax-#294jgsi"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11029522800
Near Dallas, TX 75217
John
Job Details:
08/16/2023
"Installed new gear case, clutch, and coupler. All checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV210EW/XAA
Near Mesquite, TX 75150
John
Job Details:
08/16/2023
Customer concern is Dryer taking too long to dry. Found unit heating properly. Vent check fails RED. Advised Customer that vents will need to be cleaned in order to avoid further heating issues.
We serviced a
KENMORE DRYER-ELECTRIC
Model 11065132411
Near Eatonville, WA 98328
Cejay
Job Details:
08/16/2023
"Installed previously ordered motor pully and belt, found stretched idler causing slack in drive belt. Needs new idler pully. Installed new idler, cycle tested dryer all checks good. ; used 1 WP691366 (PULLEY-IDR) from stock"
We serviced a
GE RANGE
Model JP989BK1BB
Near Irving, TX 75062
John
Job Details:
08/16/2023
Customer concern is glass cooktop is broken. Confirmed issue. Customer advised that they where cooking on right front burner and heard a sizzling sounds and then a loud pop when cooktop broke. Advised Customer that warranty may or may not cover cooktop.; ordrng 1 WB61X10007 (Glass cooktop)
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE6700AYW
Near Spanaway, WA 98387
Cejay
Job Details:
08/15/2023
"Installed previously ordered rebuilt user board, verified jog dial operation is as designed. All checks good."
We serviced a
LG WASHER-FRONTLOAD
Model WM8100HVA
Near Denton, TX 76208
Chad A.
Job Details:
08/15/2023
Customer concern that washer is not draining. Tested and found drain pump impeller failure. Need drain pump for repair. Replaced drain pump and cycled to test. All working good and no other failures detected. ; used 1 4681EA2001T (DRAIN PUMP) from stock
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SSN0WW
Near Garland, TX 75043
Patrick
Job Details:
08/15/2023
"Customer concern, unit leaking from underneath. Confirmed. Found drain trap not fully tight. Tightened. Tested unit all checks good."
We serviced a
MAYTAG DRYER-ELECTRIC
Model PYE3360AYW11
Near Dallas, TX 75217
Patrick
Job Details:
08/15/2023
Dryer buzzes but will not start under load. Found failed bearing in motor making loud screech when turned by hand. With assistance motor behind running normally. Unit heating normally. ; ordrng 1 W10410996 (Motor) and 1 W11497304 (Blower wheel)
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA
Near Mesquite, TX 75150
Patrick
Job Details:
08/15/2023
Wrong part. Please reschedule. ; ordrng 1 DG44-01005B (Infinite sw) and 1 DG44-01006B (Infinite sw)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MAH6700AWW
Near Spanaway, WA 98387
Cejay
Job Details:
08/15/2023
Installed previously ordered cold imlet valve. Cycle tested washer all checks good.
We serviced a
KENMORE RANGE
Model 79096222407
Near Tacoma, WA 98445
Cameron M.
Job Details:
08/15/2023
Installed previously ordered element. Cycle tested unit. All checks good
We serviced a
LG DISHWASHER
Model LDF5545SS
Near Spanaway, WA 98387
Cameron M.
Job Details:
08/15/2023
"Customer concern is that dishwasher intermittently chimes as complete and looses power mid cycle, and unit sounded single note of chime and brakes had to be Tripped to silence unit . Cycle tested unit 10x found no mechanical component failure. Found main control failing to send or receive micro voltage signal from ui ,causing unit to loose power. Needs new main control. REQUIRES AUTH. ; ordrng 1 AGM76429511 (PARTS ASSEMBLY,SVC)"
We serviced a
WHIRLPOOL COOKTOP
Model W5CE3625AB00
Near Irving, TX 75062
John
Job Details:
08/15/2023
"Customer concern is cooktop glass broken and center warming burner not working. Confirmed glass broken and warming burner not coming on. Needs new glass top, burner, and infinite switch. Advised cuatomer that warranty may not cover broken glass top.; ordrng 1 W10575101 (Glass cooktop) and 1 W11106342 (Infinite switch (center)) and 1 WPW10245539 (Center warming element)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HZ0
Near Dallas, TX 75220
John
Job Details:
08/15/2023
Installed new control board. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV441AEW/XAA
Near Irving, TX 75063
John
Job Details:
08/15/2023
"Customer concern is dryer has a burning smell. Found vent check fails red. Temp checks well out of range, due to clogged vent. Advised Customer that burning smell is caused by unit not being able to vent. Advised that vent will need to be cleaned in order to avoid further heating issues."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED6120HC0
Near Carrollton, TX 75010
Chad A.
Job Details:
08/15/2023
Customer concern dryer not heating. Performed test and found open heat element. Dryer failed vent test. Need element and vent cleaned professionally. New element will fail prematurely due to vent restriction. Informed customer of this condition. No repair at this time.
We serviced a
LG REFRIGERATOR
Model LSC27921TT/00
Near Richardson, TX 75081
Chad A.
Job Details:
08/15/2023
Replaced ice maker motor assembly and tray. Cycled to fill a d ready to make ice.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AC/US
Near Allen, TX 75002
Chad A.
Job Details:
08/15/2023
Customer concern washer not spinning or draining. Removed debris from drain pump and cycled to test. All working good and draining properly. No other failures detected.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFBD2409LF3C
Near Tacoma, WA 98418
Cameron M.
Job Details:
08/15/2023
"Customer concern is that dishwasher leaks a lot of water, not draining. Inspected unit found unit unlevel forcing water to to front of unit overwhelming sweeper seal. Leveled unit. Cycle tested unit, found wash pump seal failure, causing leak during operation. Found clogged spray arms, causing unit not wash properly. Needs new wash motor, and spray arms. Follow up visit scheduled for 8/25 8-12; ordrng 1 154844301 (MOTOR & PUMP ASSY) and 1 5304506740 (SPRAY ARM upper) and 1 5304517203 (SPRAY ARM lower)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11025132411
Near Spanaway, WA 98387
Cameron M.
Job Details:
08/15/2023
"Customer concern is that washer bangs and leaks. Cycle tested unit 10x found no active leaks from unit. Found heavily worn hub, causing unit to not balance. Found washplate and fastener seized to gearcase, causing need to cut out washplate and fastener, to repair hub. Found slow leak from cold side supply at valve connections. Needs new gearcase,belt, pully ,hub ,and washplate . Follow up visit scheduled for 8/25 1-5; ordrng 1 W11454734 (GEARCASE) and 1 W10528947 (HUB) and 1 W10752285 (WASHPLATE) and 1 W10721967 (CAM) and 1 WPW10006384 (BELT) and 1 W10752187 (SCREW)"
We serviced a
LG WASHER-FRONTLOAD
Model WM3570HVA
Near Bonney Lake, WA 98391
Cejay
Job Details:
08/15/2023
"Customer concern is that washer is leaking. Removed unit from colset with air sled. Found vent hose for drain line not connected to tube causing unit to leak durring drain. Reconeccted vent hose, cycle tested washer no leaks all checks good. Collected special tool fee plus tax via card. ; used 1 5220FR2075L (INLET VALVE-COLD) from stock"
We serviced a
ELECTROLUX WASHER-FRONTLOAD
Model EFLS617STT0
Near Bonney Lake, WA 98391
Cejay
Job Details:
08/15/2023
"Installed previously ordered bellow, cycle tested washer no leaks all checks good."
We serviced a
AMANA WASHER-TOPLOAD
Model NAV2335AWW
Near Puyallup, WA 98374
Cejay
Job Details:
08/15/2023
"Customer concern is that washer is intermittenly not filling with water. Verified customer concern, filled washer on all temperature settings fine, second test washer would skip straight to agitation. Cleared obstruction from pressure hose, preformed third fill test good. Drained unit and preformed fourth fill test good. Advised customer on running regular cleaning cycles. All checks good."
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA 00
Near Spanaway, WA 98387
Cejay
Job Details:
08/15/2023
"Customer concern is that dishwasher drain pump wash stuck on. Found leaking inlet valve causing leak sensor to trip causing drain to stay on, needs new inlet valve. Installed new inlet valve, cycle tested dishwasher all checks good.; used 1 DD81-02265A ( INLET VALVE) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model !MVWB300WQ2
Near Richardson, TX 75082
Lane
Job Details:
08/15/2023
Customer stated washer gets loud during spin cycle. Performed diagnostics found faulty tub bearings causing issue. All other functions checked good at time of service.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52J8060AW/A2
Near Garland, TX 75044
Lane
Job Details:
08/15/2023
Installed new water inlet valve and fill level switch. Performed multiple function and leak tests. All functions checked good at time of service.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC5
Near Garland, TX 75040
Lane
Job Details:
08/15/2023
Customer stated washer won't spin. Performed function test with load. Loud noise coming from gearcase. Rotor came loose and damaging slider and rotor assembly. Grinding noise did stop when slider was removed and basket was manually spun. Gearcase appears ok not leaking oil.; ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Dallas, TX 75287
Lane
Job Details:
08/15/2023
"Customer stated dishwasher doesn't wash and detergent won't devolve, performed diagnostics found faulty pump and motor. Dispenser function checks good. Diverter making abnormally loud noise. All other functions checked good at time of service. ; ordrng 1 WPW10605057 (Pump and motor)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031UG/AA00
Near Garland, TX 75043
Patrick
Job Details:
08/15/2023
"Customer concern, leak sensor tripped. Confirmed. Found clogged drain hose. Corrected. Tested unit all checks good."
We serviced a
KENMORE DISHWASHER
Model 66515953000
Near Dallas, TX 75206
John
Job Details:
08/14/2023
"Came to install new door links. Found that copper fill line and siezed service valve are still in place making the DW unable to be removed in order to replace door links. Customer advised that a plumber came but didn't fix/replace water supply parts due to no mechanical failure. Spoke with AHS authorizations department and was informed that plumber repair will be denied due to no mechanical failure found. AHS advised that customer will have to supply there own plumbing service in order to repair service valve and fill line. If customer refuses to supply plumber or ceases contact, autho is #142EYHM for services rendered.; O-emld tckt"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45H7000AW/A203
Near Rockwall, TX 75087
Patrick
Job Details:
08/14/2023
Replaced drain pump. All checks good.
We serviced a
LG WASHER-TOPLOAD
Model WT5270CW
Near McKinney, TX 75072
Chad A.
Job Details:
08/14/2023
"Customer stated washer making noise when not in use. All cycle functions working properly but randomly cycling on its own. Need main pcb. ; ordrng 1 EBR80342102 (PCB ASSEMBLY,MAIN)"
We serviced a
GE DRYER-ELECTRIC
Model DBXR463EG1WW
Near Heartland, TX 75126
Patrick
Job Details:
08/14/2023
"Replaced element, replaced upper bearing and felt. Tested unit. All checks good."
We serviced a
GE WALL OVEN
Model JT912SK5SS
Near Mesquite, TX 75181
Patrick
Job Details:
08/14/2023
"Customer concern, unit not heating. Confirmed. Elements check good, found 34vac at source power. Reset breaker. No change. Customer must call electrician to resolve issue. Customer believes the unit is covered by American home shield."
We serviced a
GE DRYER-ELECTRIC
Model DRSR495EG6WW
Near Plano, TX 75074
Chad A.
Job Details:
08/14/2023
Replaced front bearing with kit and tested good. No other failures found at time of service.
We serviced a
SAMSUNG DISHWASHER
Model DW80H9930US
Near Rockwall, TX 75087
Chad A.
Job Details:
08/14/2023
"Replaced leaking case brake and wash motor. Cycled to test and was motor functioning and no leaks detected. Water system noisy and not functioning properly causing error. Need vane sensor and water vane motor. ; ordrng 1 DD32-00011A (SENSOR-VANE;5V) and 1 DD31-00013B (MOTOR GEARED;SRM-36HR,30,4KGFCM,20.15,12), states that autho needed"
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.66652500
Near Sachse, TX 75048
Chad A.
Job Details:
08/14/2023
"Replaced rear and front drum seals. Replaced heat element,drum rollers,idler pulley,and belt with kit. Cycled to test and all running smooth. Heating good and no vent restrictions detected."
We serviced a
GE COOKTOP
Model ZGU366NP5SS
Near Richardson, TX 75082
Lane
Job Details:
08/14/2023
Customer stated left front burner doesn't ignite and center rear sparks all the time when in use. Performed diagnostics found left front potentiometer is faulty and multiple ignitors are cracked. Spark module is causing continuous sparking condition. Customer having range top fixed.; ordrng 1 WB18X31500 (Switch harness) and 3 WB13T10065 (Ignitor)s and 1 WB13X27503 (Spark module)
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS5
Near Plano, TX 75093
John
Job Details:
08/14/2023
"Installed new spray arms, adjuster, and rail. All checks good."
We serviced a
LG REFRIGERATOR
Model LFX28968ST/01
Near Richardson, TX 75082
Lane
Job Details:
08/14/2023
Customer stated refrigerator isn't cooling correctly. Performed diagnostics found sealed system deficiency. System is most likely contaminated and would need to be rebuilt. Compressor and filter dryer have already been replaced.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW3
Near Dallas, TX 75287
John
Job Details:
08/14/2023
Customer concern is washer will not complete cycle and sometimes won't start. Found cycle lights on console not matching with cycle selected and won't start. Cycle does start randomly without start button being pressed and lid not locked. Needs new control board. Unable to fully test unit do to nature of failure.; ordrng 1 W11603810 (Control Board) and 1 CoreCharge (Core Charge)
We serviced a
GE WALL OVEN
Model NOTAVAILABLE
Near Dallas, TX 75227
Patrick
Job Details:
08/14/2023
See notes on other order. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
GE COOKTOP
Model JP340W0C1WW
Near Rockwall, TX 75032
Patrick
Job Details:
08/14/2023
Replaced infinite switches. Elements test good. Tested unit. All checks good.
We serviced a
ROPER WASHER-TOPLOAD
Model RTW4640YQ1
Near Irving, TX 75062
Lane
Job Details:
08/14/2023
Installed new suspension and dispenser. Performed function test after repair. All functions checked good at time of service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS0A
Near Carrollton, TX 75007
John
Job Details:
08/14/2023
Installed new control board. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model fdb520rhb2
Near Irving, TX 75038
Lane
Job Details:
08/14/2023
Customer stated dishwasher leaks from ; ordrng 1 809006501 (Seal)
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1502RGC4
Near Irving, TX 75061
Lane
Job Details:
08/14/2023
Installed ordered parts and performed full function and leak test. All functions checked good at time of service.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WFW9351LY00
Near Mesquite, TX 75150
Patrick
Job Details:
08/11/2023
Replaced hot and cold valves. Plumbing shut offs frozen and slow signs of long term leak. Customer must have plumber replace wall shut off valves
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AV/US 02
Near Orting, WA 98360
Branden W.
Job Details:
08/11/2023
Customer concern is that washer intermittently will power off mid cycle. Stored errors DC (door not closed) UB (unbalanced load) Found loose wall power receptacle. Power cord has slight arcing signs. Does have stable 120v to washer. Needs new main PCB to correct issue. Customer declined to repair at this time.
We serviced a
KENMORE REFRIGERATOR
Model 10651133210
Near Plano, TX 75074
John
Job Details:
08/11/2023
Customer concern is freezer not making ice as well as no lights or buttons on dispenser are working. Confirmed issue. Found broken wire in harness causing issue. Needs new wire harness.; ordrng 1 W11676780 (Wire harness)
We serviced a
MAYTAG DRYER-ELECTRIC
Model PYE3360AYW11
Near Dallas, TX 75217
Patrick
Job Details:
08/11/2023
Replaced element and thermostat. Tested unit. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near McKinney, TX 75071
Chad A.
Job Details:
08/11/2023
"Customer stated washer sometimes will not start,out of balance,and noisy. Performed diagnostics with no failure codes in memory. Performed component tests and with no faults present. Inspected under side of washer and discovered gearcase leaking oil and rotor saturated. Need gearcase for repair. ; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Wasplate)"
We serviced a
GE WASHER-FRONTLOAD
Model GUD27ESSMWW
Near Dallas, TX 75204
Patrick
Job Details:
08/11/2023
"Replaced lid, top cover, bumpers, door sw, and control."
We serviced a
MAYTAG OTHER
Model UMC5200BAS
Near Frisco, TX 75035
Chad A.
Job Details:
08/11/2023
Customer concerned touch pad not working and display dim. During testing found most of touch pad non- responsive and display unreadable. Unit heats good but cannot see what is selected. Membrane and pcb needed. ; ordrng 1 W10261280 (Membrane) and 1 W10261245 (Pcb)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB865GW0
Near Dallas, TX 75212
Lane
Job Details:
08/11/2023
Cusstated washer made abnormal noise. Performed diagnostics found fault code for oversized load. Performed full function. All functions checked good at time of service.
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN1WW
Near Dallas, TX 75212
Lane
Job Details:
08/11/2023
Customer stated washer will not advance through cycle. Performed diagnostics found shifter code. Shifter does try to operate but only pops and clicks. Shifter assembly seems free. Shifter needs replacing to correct issue. ; ordrng 1 WH03X30517 (Shifter)
We serviced a
LG WASHER-FRONTLOAD
Model WM3900HBA
Near Tacoma, WA 98443
Branden W.
Job Details:
08/11/2023
"Installed new door lock. Found lock relay on main board stuck open. Needs new main board. Next Thursday 17th 8-12. ; ordrng 1 EBR74282095 (PCB ASSEMBLY,COMPLEX)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near Garland, TX 75044
John
Job Details:
08/11/2023
Customer concern is washer leaking. Found dispenser cracked and fill hose leaking. Needs new dispenser assy and fill hose.; ordrng 1 WH42X29542 (Dispenser) and 1 WH01X29652 (Dispenser fill hose)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Forney, TX 75126
John
Job Details:
08/11/2023
"Customer concern is washer sometimes doesn't finish cycle and sometimes won't start cycle. Entered manual test mode and found inlet valves energizing but not opening. Also found that component test do not match read out on console. Recommend replacing inlet assy, and main PCB.; ordrng 1 W11210459 (Inlet assy) and 1 W11170319 (cntrl-elec) and 1 Corecharge (Core charge)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AC/US 03
Near Forney, TX 75126
John
Job Details:
08/11/2023
"Customer concern is washer has a bad smell. Cycle tested unit, slight odor detected. Found small amount of mold on door boot causing mold odor. Advised Customer about how to keep unit clean to avoid foul odors. All other checks good. Unit functioning as designed."
We serviced a
GE DRYER-ELECTRIC
Model GFDN110EL0WW
Near Mesquite, TX 75181
Patrick
Job Details:
08/11/2023
"Replaced upper bearing, felt and belt. Tested unit. All checks good."
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060UG
Near Carrollton, TX 75007
Lane
Job Details:
08/11/2023
Customer stated dishwasher worked for several cycles ofter repair then stopped again. Performed diagnostics confirmed supply voltage is good . Ran several function test. Possible loose connection. Reseated all connections and performed full function test. All functions checked good at time of service.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LW0
Near Puyallup, WA 98375
Cameron M.
Job Details:
08/10/2023
"Installed previously ordered parts, cycle tested unit 3x. All checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBSO
Near Puyallup, WA 98375
Cameron M.
Job Details:
08/10/2023
"Customer concern is that dishwasher does not indicate cycle selection with led indicators. Found that failed led indicators on left side of user interface, causing customer difficulty knowing cycle selection. Verified proper operation of wash and drain components, good. Needs new user interface. Collected half payment upfront to to amount of 229.39 follow up visit scheduled for 8/22 8-12; ordrng 1 W11165145 (CONSOLE)"
We serviced a
GE REFRIGERATOR
Model PWE23KYNCFS
Near Frisco, TX 75034
Chad A.
Job Details:
08/10/2023
Customer stated ice maker not producing ice. Temps good and ice maker on. Cycled ice maker and water filled properly. No failures detected. Told customer if problem occurs again that ice maker would be needed.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52J8060AW/A2
Near Garland, TX 75044
Lane
Job Details:
08/10/2023
Customer concern is washer over flowing while filling. Found inlet valve stuck in open position as well as pressure switch has failed causing unit to over fill. Needs new inlet assy and pressure switch and hose. Customer approved repair; ordrng 1 DC97-15459G (Inlet assy) and 1 DC96-01703H (Pressure switch and hose)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8600YW0
Near Sachse, TX 75048
Lane
Job Details:
08/10/2023
Customer concern is washer giving UL error when spinning. Found suspension rods worn and bouncy causing issue. Needs new suspension rods.; ordrng 1 W10440786 (Suspention rods)
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA 01
Near Orting, WA 98360
Cejay
Job Details:
08/10/2023
"Customer concern is that dishwasher displayed LC error and was leaking from LF corner of door. No signs of leak from inlet valve, case break or wash motor. Cycle tested unit heavy over suds causing leak. Found stripped water vane motor causeing poor wash performance. Needs new water vane, motion and motor. Returning 3 parts. Pump motor and two hoses; ordrng 1 DD97-00484D (ASSY MOTION) and 1 DD97-00501E (ASSY VANE) and 1 DD93-01016A (ASSY MOTOR)"
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Dallas, TX 75219
Patrick
Job Details:
08/10/2023
Replaced knobs and rf infinite sw. Tested unit. All checks good.
We serviced a
MAYTAG RANGE
Model MGR8700DS3
Near Mesquite, TX 75149
Patrick
Job Details:
08/10/2023
"Customer concern, door fell apart. Confirmed. Must replace outer door and handle. 3 of 5 range top valve will not lock closed. Must replace; ordrng 2 WPW10317886 (Handle screw)s and 1 WPW10665831 (Door handle ss) and 1 W10339814 (Trim oven door bk) and 1 W10783318 (Assy manifold)"
We serviced a
LG DISHWASHER
Model LDT7797BM
Near Orting, WA 98360
Cejay
Job Details:
08/10/2023
Installed previously ordered display and main control. Cycle tested unit all checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW2
Near Puyallup, WA 98372
Cejay
Job Details:
08/10/2023
"Customer concern is that washer is repeating rinse cycle. Found loose spanned nut causing tub play, tightened spaner nut, cycle tested washer with a load, all checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Lakewood, WA 98498
Cejay
Job Details:
08/10/2023
"Customer concern is that washer shut down in the midddle of a cycle and now will not turn on. Confirmed 120v at outlet, tested pump and shifter good. Found failed control board causing washer not to operate. Needs new control board. Follow up scheduled for 08/18 10-2pm; ordrng 1 W11170319 (CNTRL-ELEC)"
We serviced a
GE WASHER-FRONTLOAD
Model GFWN1100L1WW
Near Wylie, TX 75098
Lane
Job Details:
08/10/2023
"Customer concern is washer will not spin and makes loud noise. Found failed bearing. Needs new tub, seal, basket, and door boot.; ordrng 1 WH45X10071 (Rear tub) and 1 WH45X10142 (Basket) and 1 WH08X10023 (Seal) and 1 WH08X10049 (Gasket) and 1 WH45X10069 (Front tub)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45N5300AW/US 51
Near Tacoma, WA 98498
Cejay
Job Details:
08/10/2023
"Customer concern is that display will power down and keeps repeating cycle, note washer is on pedestal and on floor pads. Preformed spin test no issues. Pulled error code AC6,DC,4C,UB,4C,DC. Could not replicate customer concern, AC6 error matches customer concerns of display shutting down durring cycles. Needs new main control and display board. Advised customer parts show out of stock and may take time to recive. Requires auth. Advised customer rear of washer will need to be made accesible for repair.; ordrng 1 DC92-01982B (ASSY PCB KIT) and 1 DC92-01802Q (ASSY PCB DISPLAY)"
We serviced a
LG RANGE
Model LREL6325F/00
Near DuPont, WA 98327
Cejay
Job Details:
08/10/2023
Customer concern is that range display is interrmittenly not operating correctly. Upon arrival display is working correctly. Needs new display board for ittermitten issues. Follow up scheduled for 08/18 10-2pm; ordrng 1 EAV64012008 (LED DISPLAY MODULE)
We serviced a
MAYTAG DISHWASHER
Model MDB5601AWS
Near Fife, WA 98424
Cameron M.
Job Details:
08/10/2023
"Customer concern is that dishwasher leaks even after purchasing new recommended detergent. During initial inspection, found door contacting counter causing misalignment of door and hinges, resulting in leak during operation. Leveled unit, cycle tested unit 5x. All checks good"
We serviced a
WHIRLPOOL WALL OVEN
Model RBD305PDB1
Near Puyallup, WA 98371
Cameron M.
Job Details:
08/10/2023
Installed previously ordered thermal fuse and terminal block. Cycle tested unit. All checks good
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QF4B
Near Lake Tapps, WA 98391
Cameron M.
Job Details:
08/10/2023
"Installed previously ordered drain pump and wash motor. Cycle tested unit, all checks good"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8500DC4
Near Frisco, TX 75034
Lane
Job Details:
08/10/2023
"Customer concern is dryer will not start. Found open thermal fuse causing unit to not start. Also found heater grounded to case. Replaced thermal fuse and heater from truck stock. Vent checks green, disregard photo.; used 1 W10909685 (FUSE-THRML), and 1 WP3387747 (ELEMENT) from stock"
We serviced a
GE DISHWASHER
Model GDP665YN0FS
Near Dallas, TX 75230
Patrick
Job Details:
08/10/2023
"Customer concern, unit not operating correctly. Sick key error code. Unit touching underside of countertop. Corrected. Updated software. Tested unit. All checks good."
We serviced a
GE DISHWASHER
Model GDF450PGR3BB
Near Dallas, TX 75287
Lane
Job Details:
08/10/2023
Customer concern is DW not starting. Found Starr button blinking and no response. Using nufi devise found unit functioning normally aside from UI. Needs new console and UI board.; ordrng 1 WD34X28025 (Console) and 1 WD27X27022 (CONFIGURED 2 BUTTON UI BOARD)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LW0
Near Puyallup, WA 98375
Cameron M.
Job Details:
08/10/2023
"Installed previously ordered parts, cycle tested unit 3x. All checks good"
We serviced a
GE WASHER-TOPLOAD
Model GTW500ASN2WS
Near Tacoma, WA 98409
Cejay
Job Details:
08/09/2023
"Customer concern is that washer is not completing cycles. Pulled error codes F26x4,F22x3,F31x18,Found failed bearing causing noise due to overloading, also geasecase shaft has latteral movment in spin causing damage to shifter, clutch and transmission pully. Needs new gearcase, shifter, clutch, drive belt and transmission pully. Follow up scheduled for 08/18 8-12pm; ordrng 1 WH03X34137 (PLATFORM BEARING) and 1 WH03X30517 (MODE SHIFTER) and 1 WH05X24185 (CLUTCH) and 1 WH01X24180 (DRIVE BELT) and 1 WH03X32097 (TRANSMISSION PULLEY & NUT)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Spanaway, WA 98387
Cejay
Job Details:
08/09/2023
"Installed previously ordered latch assembly, switch board and control board. Unit now responive and able to start cycles but dose not fill with water, verified voltage to inlet valve but no incoming water. Needs new water valve. Follow up scheduled for 08/16 1-5 pm; ordrng 1 807047901 (Valve)"
We serviced a
GE RANGE
Model JGB640SEF2SS
Near Puyallup, WA 98375
Cejay
Job Details:
08/09/2023
"Customer concern is that RR burner flame goes straight up. Found burner cap clogged causing bruner not to ignite properly. Cleaned burner channels, cycled burner. Gas now igites correctly"
We serviced a
FRIGIDAIRE RANGE
Model LGEF3045KFJ
Near Tacoma, WA 98445
Cejay
Job Details:
08/09/2023
"Installed previously ordered AHS supplied main control,over lay sensor and lamp. Cycle tested oven and preformed temperature checks good."
We serviced a
HOTPOINT WALL OVEN
Model RK767G0J4BG
Near Sunnyvale, TX 75182
Patrick
Job Details:
08/09/2023
Replaced timer. Thermostat for power oven not sent. Tested unit. All checks good.
We serviced a
GE DISHWASHER
Model GDT665SSN3SS
Near Puyallup, WA 98371
Cameron M.
Job Details:
08/09/2023
Installed previously ordered drain pump and wash motor. Cycle tested unit. All checks good.
We serviced a
KITCHENAID COOKTOP
Model KECS161GSS02
Near Plano, TX 75075
Lane
Job Details:
08/09/2023
Installed new infinite switch sent by Sears. All checks good.
We serviced a
ROPER WASHER-TOPLOAD
Model RTW4516FW2
Near Dallas, TX 75211
Patrick
Job Details:
08/09/2023
"Customer concern, unit still acting up. F7e5 shifter fault, replaced from truck stock. Tested unit. All checks good. ; used 1 W10913953 (Shifter) from stock"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AW/US 03
Near Allen, TX 75002
Chad A.
Job Details:
08/09/2023
"Customer concern noisy when draining. During testing found drum to be loose and rear tub bearing failure causing unit to be very noisy. Drain pump has impeller failure. Need drain pump,rear tub with bearing,and drum assembly for repair. ; ordrng 1 DC97-21456B (ASSY DRUM-MODULE;WF6000R,507,58) and 1 DC97-21594C (ASSY S.TUB BACK;WF6000R, PAT) and 1 DC97-20621A (ASSY PUMP)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45T3400P/A3
Near Tacoma, WA 98404
Cejay
Job Details:
08/09/2023
Customer concern is that inner glass of dryer door shattered. Found inner glass is shattered. Advised customer door glass may not be covered as damage is not due to normal wear and tear. Advised customer part shows out of stock and requires auth. ; ordrng 1 DC97-18995G (ASSY DOOR-MODULE)
We serviced a
LG WASHER-FRONTLOAD
Model WM3700HVA
Near Tacoma, WA 98407
Cejay
Job Details:
08/09/2023
"Customer concern is that washer is leaking from the rear but did not leak on last cycle unit was operated. Found signs over oversuds from vent. Inspected water valves good. Cycle tested washer empty, found heavy suds. Advised customer on using high quality dedergent and optimum quantitties. Also advised customer on running regular cleaning cycles. No mechanical or component failures at time of service."