We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDX655DW1
Near Puyallup, WA 98372
Cameron M.
Job Details: 05/11/2022
"Customer concern is that timer does not advance time during cycle. Found failed timer, causing customer to have to set timer on stove to stop cycle. Needs new timer. Performed airflow test. Failed (yellow) advised customer dryer vent duct needs to be cleaned. Follow up visit scheduled for 5/25 8-12; schdld next appmnt for 5/25 WED 8-12"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model LER8858EQ2
Near Carrollton, TX 75007
John
Job Details: 05/11/2022
"Customer concern dryer making loud noise. Found worn idler pully and belt causing noise. Replaced idler and belt from truck stock. All checks good.; used 1 341241 (BELT,DRIVE), and 1 WP691366 (PULLEY-IDR) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5640XW0
Near Coppell, TX 75019
John
Job Details: 05/11/2022
"Customer concern washer not starting cycle and lid locked. Found washer able to select cycle but none starting unit only beeps and lid stays locked. Found fault codes indicating lid lock/unlock failed and main control failure. Control board fails test. Needs new control board and lid lock.; ordrng 1 W10393444 (cntrl-elec) and 1 W10404050 (lid lock), states that autho needed"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model GEQ9800LG1
Near Dallas, TX 75229
Chris
Job Details: 05/11/2022
Customer concern is unit won't heat. Found open thermal cutoff. Replaced cutoff. Tested and ran airflow test. Heating good. Unit showed poor airflow on test. Showed customer. Customer will have vent cleaned. ; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
KENMORE REFRIGERATOR
Model 1068562382
Near Mesquite, TX 75150
Chris
Job Details: 05/11/2022
Customer concern is ice bin has fallen and got stuck on auger motor. Was able to remove ice bin. Ice bin is broken. Part is not available. Customer fine using unit as is.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Rockwall, TX 75087
Chris
Job Details: 05/11/2022
Customer concern is unit making loud noise. On arrival found fan in freezer was noisy. Found ice room fan in freezer wasnhitttice that has built up on top of coil. Put unit into defrost and heater did come on. Will need new thermistor for freezer evap. Also found left ff door wasn't closing due to can holder hitting door when closed. ; ordrng 1 W11204566 (harns-wire) and 1 W10887799 (trivet)
We serviced a
KENMORE FREEZER
Model 11121212120
Near McKinney, TX 75070
Chris
Job Details: 05/11/2022
Customer concern is unit not freezing. Found coil fully frosted up. Tested heater. Found heater open. Will need new defrost heater and thermostat. Instructed customer unit will need to be defrosted before service. ; ordrng 1 60128-0021200-00 (Heater defrost) and 1 60148-0010900-00 (Defrost thermostat)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EBL0
Near Plano, TX 75093
Chris
Job Details: 05/11/2022
Replaced sump assembly. Tested. Unit checks good.
We serviced a
GE WASHER-TOPLOAD
Model GTW725BSN0WS
Near Dallas, TX 75243
Chris
Job Details: 05/11/2022
Customer concern is lid is broken. Found like cracked where it meets hinge. Seems breaker occurred due to pressure from hinge spring. Will need new lid and hinge. Also control panel has crack at hinge. ; ordrng 1 WH22X28942 (Control panel white) and 1 WH44X26695 (glass frame asm xl l) and 1 WH01X24111 (lid lever arm)
We serviced a
KENMORE DISHWASHER
Model 6651565591
Near Tacoma, WA 98446
Cejay
Job Details: 05/11/2022
Installed previously ordered door latch and plunger. Cycle tested unit all checks good
We serviced a
GE DISHWASHER
Model GDT720SSF4SS
Near Frisco, TX 75035
John
Job Details: 05/11/2022
Installed new door latch. All checks good.
We serviced a
LG DRYER-ELECTRIC
Model DLE2516W
Near McKinney, TX 75070
John
Job Details: 05/11/2022
"Customer concern dryer taking too long to dry. Ran vent check on unit, fails red. Advised Customer that vents will need to be cleaned in order to resolve issue."
We serviced a
KENMORE REFRIGERATOR
Model 79573157610
Near Mesquite, TX 75149
Patrick
Job Details: 05/11/2022
"Replaced compressor and diet, updated software. Tested unit. All checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50T5300C/A3
Near Puyallup, WA 98374
Cejay
Job Details: 05/11/2022
"Customer concern is that dryer does not heat properly and starts when door is closed and is making a squealing noise during operation. Preformed airflow test pass. Preformed temperature checks good. Found stuck motor relay causing dryer to run continuously. Also found both rear supports with excessive play and pulley wheel causing noise during operation. Needs new main control, idler pully and two support wheels. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 DC92-01729X (Main control) and 2 DC97-16782E (ASSY PLASTIC SUPPORT)s and 1 DC93-00634A (Braket assembly)"
We serviced a
SAMSUNG RANGE
Model NE594R0ABSR/AA
Near Princeton, TX 75407
John
Job Details: 05/11/2022
Installed new regulator. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS4A
Near Graham, WA 98338
Cameron M.
Job Details: 05/11/2022
"Installed previously ordered door switch. Cycle tested unit 3x, all checks good."
We serviced a
KENMORE DRYER-ELECTRIC
Model 11066132411
Near Gig Harbor, WA 98335
Cejay
Job Details: 05/11/2022
"Customer concern is that dryer does not come on, just had vents serviced. Found open thermal fuse. Needs new thermal fuse and thermistor. Installed thermal fuse and thermistor. Cycle tested unit. Element on during air cycle. Found element shorted to case. Needs new element, Requires Auth. SHS to supply. SHS ships DTC.; ordrng 1 279838 (element,heater), used 1 WP8577274 (THERMISTOR), and 1 WP3392519 (FUSE-THRML) from stock, states that autho needed"
We serviced a
KENMORE REFRIGERATOR
Model 79551733810
Near Mesquite, TX 75181
Patrick
Job Details: 05/11/2022
"Confront concern, unit not cooling, found all fans running, compressor running, interior room temp. Must replace compressor and dye drier. ; O-emld tckt"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB750YW0
Near Mesquite, TX 75150
Patrick
Job Details: 05/11/2022
"Replaced bearing and shaft assy, rotor, stator, rps sensor, and drain pump. Tested unit. All checks ok"
We serviced a
LG WASHER-FRONTLOAD
Model WM9000HVA
Near Graham, WA 98338
Cameron M.
Job Details: 05/11/2022
"Customer concern is that washer does not drain. Cycle tested unit,Found stripped drain pump,causing unit to not drain. Pump customer installed was incorrect voltage and wattage and part number for unit. Installed new drain pump, cycle tested unit. All checks good advised customer on regular cleaning intervals. Also advised customer on using high quality detergent for best wash results ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
MAYTAG RANGE
Model MER6755AAW
Near Spanaway, WA 98387
Cameron M.
Job Details: 05/11/2022
"Customer concern is that oven bake element does not heat. Tested voltage to unit, good 240v supplied. Tested continuity of elements,good continuity. Tested continuity of wire harness, good continuity. Tested thermal fuse, good found sticking dlb,causing bake and broil elements to not heat. Needs new main control and overlay. Advised customer parts show NLA. AHS to supply. ; ordrng 1 74009993 (overlay- h) and 1 W10769079 (cntrl-elec)"
We serviced a
GE DRYER-ELECTRIC
Model GFD65ESSN1WW
Near Frisco, TX 75034
John
Job Details: 05/11/2022
Customer concern unit not heating. Customer advised that units where just delivered yesterday and the dryer has a dent from it falling in truck. Found heater housing bent severely and heater not inserted into vent system. Bent housing back to straight and re-installed. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV361EWBEWR/A3
Near Tacoma, WA 98445
Cameron M.
Job Details: 05/11/2022
"Customer concern is that dryer does not heat. Cycle tested unit Found unit does not heat. Preformed airflow test failed (red).found seized idler pulley, causing unit to make noise during operation. Also found seized rear right roller, causing noise during operation. Found open heating element, causing unit to not heat during operation. Needs new element, idler pulley and rear roller. Installed new idler pulley, element and roller. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit 3x, found checks good. Advised customer dryer vent duct needs to be cleaned asap. Also Advised customer cannot use dryer until ducting is cleaned to prevent further damage to unit. ; used 1 DC93-00634A (IDLER ASSEMBLY), 1 DC97-14486A (ELEMENT ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Tacoma, WA 98407
Cejay
Job Details: 05/11/2022
"Customer concern is that washer is rattling and coming unbalanced. Pulled error codes via service mode F0E5,F7E6, cleared code . Ran calibration cycle. found failed suspension rods causing washer to go out of balance. Needs new suspension rods. Requires Auth.; ordrng 4 W11130362 (suspension)s"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE52M7750V/A3
Near Puyallup, WA 98375
Cameron M.
Job Details: 05/11/2022
"Installed previously ordered fan motor assembly. Cycle tested unit, all checks good."
We serviced a
LG WASHER-FRONTLOAD
Model WM9000HVA
Near Rowlett, TX 75088
Patrick
Job Details: 05/11/2022
"Customer concern, unit doa. Customer heard pop when opening door then unit ceased operation. Good 120vac to unit. Must replace door harness and main control. ; ordrng 1 Ead61212328 (Harness) and 1 Ebr79584103 (Control)"
We serviced a
LG WASHER-FRONTLOAD
Model WM3875HVCA
Near Irving, TX 75062
Chris
Job Details: 05/11/2022
Customer concern is unit shakes and makes noise. Found top counterweight on front of tub had fallen off. Reinstalled weight securely. Ran cycle. Unit checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5000AW/A2 11
Near Tacoma, WA 98409
Cejay
Job Details: 05/11/2022
Customer concern is that washer does not advance through rinse cycle. Found clogged drain. Removed debris. Preformed drain and spin. Found seized drain pump causing washer not to drain.needs new drain pump assembly. Follow up scheduled for 05/28 8-12pm.; ordrng 1 DC97-18150F (ASSY PUMP DRAIN)
We serviced a
GE COOKTOP
Model PP9030SJ2SS
Near Plano, TX 75025
John
Job Details: 05/11/2022
"Customer concern cooktop not getting hot enough. Customer advised that he installed cooktop himself. As soon as I touch metal screw it shocked me. Found service L1 connected to ground and service neutral connected to L1. Fixed wiring, all checks good."
We serviced a
KENMORE WASHER-TOPLOAD
Model 11022954102
Near Buckley, WA 98321
Cejay
Job Details: 05/10/2022
"Customer concern is that washer made a loud noise during operation and failed to drain. Found failed motor causing noise during operation and intermittently fails to start. Needs new motor. Requires Auth. SHS to supply SHS ships DTC.; ordrng 1 WP8541504 (motor-drve), states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2468UF1A
Near Spanaway, WA 98387
Cejay
Job Details: 05/10/2022
Installed previously ordered rack adjusters. Verified functionality of top rack all checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Wylie, TX 75098
Chris
Job Details: 05/10/2022
Customer concern is unit not making ice. Customer stated it stopped making ice for a couple weeks. On arrival she said it had been making ice again. Ice bin full. Icemaker cycles and fills good. Customer will monitor ice.
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/ AA00
Near Sachse, TX 75048
Chris
Job Details: 05/10/2022
Replaced case break and seal. Dried all water from base. Tested. No leak found. Checks good.
We serviced a
WHIRLPOOL OTHER
Model ED2NHGXTL00
Near Garland, TX 75041
Chris
Job Details: 05/10/2022
Replaced water line. Tested. Unit checks good. No leaks.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52J8700AP/ AA
Near Garland, TX 75040
Patrick
Job Details: 05/10/2022
"Customer concern, unit gets sick during rinse cycle. Soap dispenser broken, confirmed. Sink lid will not stay latched. Fabric softener not being dispensed. Ran spin only. Would not complete. Calibrated unit. Ran spin only, loud grinding noise, would not complete spin. Must replace gear case and agitator, lid assy, soap dispenser; ordrng 1 DC97-15494E (Gear case) and 1 DC97-17374A (Agitator) and 1 DC97-18845P (Lid assy) and 1 DC97-18120A (Detergent dispenser)"
We serviced a
KENMORE REFRIGERATOR
Model 79572482411
Near Dallas, TX 75228
Chris
Job Details: 05/10/2022
Customer concern is unit not cooling at all. Found both sections at room temp. Compressor and fans running. Will need to replaced sealed system. ; ordrng 1 ADL74221702 (Evaporator) and 1 ADL74221802 (Evaporator) and 1 TCA38151706 (Compressor) and 1 ADH73150208 (Filter drier)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45N3050AW/A4 01
Near Mesquite, TX 75150
Chris
Job Details: 05/10/2022
Customer concern is unit won't spin. Found motor pulley sheared off. Also suspension very bouncy. Will need new pulley with belt and suspension. ; ordrng 4 DC97-16350T (ASSY DAMPER;)s and 1 DC96-01361A (ASSY PULLEY MOTOR) and 1 DC66-10170B (BELT)
We serviced a
KENMORE WASHER-FRONTLOAD
Model 110.45087401
Near Puyallup, WA 98375
Cameron M.
Job Details: 05/10/2022
"Customer concern is that washer does not drain. Found build-up on door glass causing unit to leak from bottom of door during operation. Also found unit not draining, due to socks clogging drain pump. Cleared drain pump, cycle tested unit 3x. All checks good. Advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED9400VE0
Near Tacoma, WA 98405
Cameron M.
Job Details: 05/10/2022
"Customer concern is that dryer produces error code, not running correctly. Prformed airflow test failed (yellow). Via service mode, Found f70 (control and ui communication error) verified wire harness connections to main board, good per manufacturer need new main control. Customer declined repair at this time."
We serviced a
SAMSUNG OTHER
Model ME18H704SFS
Near Garland, TX 75043
Chris
Job Details: 05/10/2022
Customer concern is door won't stay closed. Found part of door that holds spring broke causing spring to fall out. Was able to hook spring to another part of internal door. Door assembly is discontinued and can not be replaced. If spring falls off again unit will need to be.
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Dallas, TX 75214
Chris
Job Details: 05/10/2022
Replaced water valves. Tested. Unit checks good. No leaks.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SR/AA
Near Carrollton, TX 75006
Chris
Job Details: 05/10/2022
"Customer concern is icemaker not working and freezer not cooling. Found ice room and icemaker frozen over. Unable to remove ice bin. Called tech line. Only errors are for icemaker issue. Ran forced run. Freezer evap freezing at inlet Only. No frost pattern on coil. Per Samsung leak in sealed system. Recommend replacing sealed system. ; ordrng 1 DA82-02707A (Icemaker kit) and 1 DA96-00987D (ASSY EVAP-FRE; RF9000K,Fin Tube,120V,120W) and 1 DA96-01021E (ASSY EVAP-FRE; RF9000K,Fin Tube,120V,120W) and 1 DA96-01140A (ASSY EVAP-REF; RF9000K) and 1 NC1MV90ALP/E01 (Compressor) and 1 DA97-15978B (condenser coil and fan motor assembly) and 1 DA81-06006A (Filter dryer)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model PAV3300AWW
Near Dallas, TX 75252
Chris
Job Details: 05/10/2022
Installed actuator. Found pin side of hinge broken causing lid to sit up on top of switch and not engage. Needs new pin hinges..; ordrng 2 WP35-2045 (pin- hinge)s
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11045091400
Near Gig Harbor, WA 98332
Cejay
Job Details: 05/10/2022
"Customer concern is that washer F11 return. Ran diagnostics cycle. Visually inspected all connections on MCU, CCU and motor. Advised F11 is a failure to communicate between CCU and MCU. Needs new CCU and MCU. Requires Auth. SHS to supply. SHS ships DTC .; ordrng 1 WP8182689 (cntrl-elec) and 1 W10756692 (cntrl-elec), states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB281OLDC1
Near Gig Harbor, WA 98335
Cejay
Job Details: 05/10/2022
"Installed previously ordered door seal, sweeper seal and hinge nuts. Cycle tested unit all checks good. Advised customer this will not completely resolve issues without vent assembly which is NLA"
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HWA
Near Balch Springs, TX 75180
Patrick
Job Details: 05/10/2022
Replaced drain pump. Tested unit. All checks good
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model NMN
Near Forney, TX 75126
Patrick
Job Details: 05/10/2022
"Customer concern, unit not spinning. Found blown door sw. Must replace. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 3949247V (Door sw)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDX655DW1
Near Tacoma, WA 98445
Cejay
Job Details: 05/10/2022
"Customer concern is that dryer is not heating.Preformed airflow test failed (yellow) found open element causing dryer not to heat.needs new element. Installed new element.cycle tested unit all checks good ; used 1 279838 (ELEMENT,HEATER) from stock"
We serviced a
GE DISHWASHER
Model GDF535PGR3WW
Near Buckley, WA 98321
Cejay
Job Details: 05/10/2022
Customer concern is that dishwasher upper spray arm is not moving and dishes are not drying. Heater error code via service mode. Found element unplugged from installation. Verified functionality of upper spray arm via diagnostic test. Cycle tested unit all checks good
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550US/AA
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 05/10/2022
"Customer concern is that dishwasher makes grinding noise during operation. Cycle tested unit in regular cleaning cycle. Found no defect.. cycle tested unit via service mode, found no stored error codes. Verified proper function of water vain. Found no mechanical defects at time of service. Advised customer to monitor and call if issue persists. Advised customer on proper loading practices. Also advised customer on using high quality detergent."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EWH3
Near Graham, WA 98338
Cameron M.
Job Details: 05/10/2022
"Customer concern is that dishwasher detergent dispenser broke and top rack adjusters broke. Found broken top rack adjusters on initial inspection, causing top rat to fall. Also found detergent dispenser door does not latch closed, causing detergent release early in wash cycles. Cycle tested unit via service mode, found no mechanical defects. Needs new dispenser and adjusters. Follow up visit scheduled for 5/19 8-12; ordrng 1 W10861000 (detergent dispenser) and 1 WPW10546503 (adjuster)"
We serviced a
LG WASHER-TOPLOAD
Model WT1201CW
Near Forney, TX 75126
Patrick
Job Details: 05/10/2022
"Replaced main control and drain pump, ran rinse and spin. All checks good"
We serviced a
LG REFRIGERATOR
Model LMXS30776S/03
Near Rockwall, TX 75032
Patrick
Job Details: 05/10/2022
"Customer concern, unit not cooling again. Confirmed. ff evap, drier, and compressor have been replaced, condenser appears to be new as well. No issues noted with replacement components. Found low charge after 6weeks of normal operation. No uv dye found. Diagnosis; leak in inaccessible portion of sealed system. Unit cannot be repaired with confidence. If repair is to be attemoted rscommend entire sealed system replacement. Compressor, drier, ff evap, fz evap, heat exchangers, three way valve, and condenser.; O-emld tckt , states that autho needed"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW1
Near Murphy, TX 75094
Chris
Job Details: 05/10/2022
Replaced dispenser housing. Tested. Unit checks. No leaks.
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Allen, TX 75013
Chris
Job Details: 05/09/2022
Replaced lock and control panel. Tested. Unit checks good
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA
Near Garland, TX 75040
Patrick
Job Details: 05/09/2022
"Customer concern, unit leaks when running, motor very loud, upper spray arm coming detached. Must replace sump, case break, upper distribution tube, and door gasket; ordrng 1 DD82-01246A (Sump assy) and 1 DD62-00043A (Door gasket) and 1 DD82-01100A (Upper distribution tube) and 1 DD82-01373A (Case break)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW510SCN2WW
Near Addison, TX 75001
Chris
Job Details: 05/09/2022
Customer concern is washer leaking from door. Found torn door boot causing leak. Needs new door boot.; ordrng 1 WH05X29521 (Gasket)
We serviced a
LG WASHER-TOPLOAD
Model WD100CV
Near Dallas, TX 75230
Chris
Job Details: 05/09/2022
Replaced lid. Tested latch. Checks good.
We serviced a
GE DISHWASHER
Model PDT825SSJ2SS
Near Irving, TX 75063
Chris
Job Details: 05/09/2022
Customer concern is unit won't power. Ran test with newfi and got no response from ui. Will need new ui board. ; ordrng 1 WD21X23938 (kit svc ui top logic)
We serviced a
KENMORE RANGE
Model 790.41029801
Near Tacoma, WA 98446
Cameron M.
Job Details: 05/09/2022
"Installed previously ordered element and motor. Cycle tested unit 3x, all checks good. Advised customer on differences in soaking temperatures vs surface temperatures in preheat. Collected payment via debit card Payment."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Tacoma, WA 98498
Cejay
Job Details: 05/09/2022
Installed previously ordered drain hose cycle tested unit all checks good
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Bonney Lake, WA 98391
Cejay
Job Details: 05/09/2022
Installed previously ordered main control board. Unit did not power on. Unit able to service mode. F6E2 error. Check UI harness for continuity good. Needs new User interface. Follow up scheduled for 05/13 1-5pm; ordrng 1 W11135391 (console)
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1250REC2
Near Lewisville, TX 75067
Chris
Job Details: 05/09/2022
Customer concern is unit not draining. Pump getting 120v and hums. No water movement. Removed water. Found no clogs. Will need new drain pump. ; ordrng 1 154580301 (pump drain)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50M74500/A3
Near Coppell, TX 75019
Chris
Job Details: 05/09/2022
Customer concern is unit not heating found open heating element. Replaced element from truck stock. Unit checks good after. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
We serviced a
HOTPOINT RANGE
Model RB787WH1WW
Near Puyallup, WA 98374
Cameron M.
Job Details: 05/09/2022
"Customer concern is that range produces f8 error after replacing bake element and shorting elements connection to rear case. Found f8 error (EEPROM error). Caused by element connection making contact with rear case shorting main board, causing failure of main board. Needs new main control, overlay and element. Advised customer parts show NLA. Advised customer not to power unit ,as it possess a electrical hazard. ; ordrng 1 WB44K10005 (bake element) and 1 WB27K10119 (overlay t09-b hp (wh) and 1 WB27K10358 (Main control)"
We serviced a
GE DISHWASHER
Model GDF610PSJ0SS
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 05/09/2022
"Customer concern is that dishwasher makes grinding noise during operation. Found stripped drain pump impeller, causing unit to make grinding noise during drain portion of cycle. Also found tears at corners of door seal, causing water leak during operation. Needs new drain pump and door seal. Customer elected to not repair at this time. Collected 95.00 trip fee via card payment"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Dallas, TX 75228
Patrick
Job Details: 05/09/2022
"Customer concern, unit not cooling. Interior lights blinking rapidly when either door is opened. Must replace led modules. Prior to my arrival, customer unplugged for several days and powered back on 2 days ago. Unit operating normally, good compressor, fans, temperatures. Full frost line. Condensate pan filled with water. Ran manual defrost, good heater, automatic defrost control failure likely cause of cooling issue. Must replace. ; O-emld tckt"
We serviced a
KENMORE OTHER
Model 2539287412
Near Dallas, TX 75216
Patrick
Job Details: 05/09/2022
"Customer concern, unit making loud noise. Unit running on arrival, Temps good, Ice buildup at lower lh corner. Found food item stuck behind lower drawer preventing door from closing fully. Frozen over drain. Cleared. Tested unit. All checks good."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US3A
Near Crandall, TX 75114
Patrick
Job Details: 05/09/2022
"Customer concern, unit not draining. Water in tub on arrival. Manual drain good, ran svc cycle. Good fill, good spray, good diverter, good dispenser, good drain, good heater. Clean and sanitized lights solid on after svc cycle, all criteria met. Possible inlet valve weeping. Replace inlet valve. Ran heavy wash. Good fill, good spray, good drain. ; ordrng 1 5304525044 (Inlet valve)"
We serviced a
HOTPOINT DISHWASHER
Model HDF330PGR0WW
Near Puyallup, WA 98374
Cejay
Job Details: 05/09/2022
Customer concern is that dishwasher top spray is not moving/spraying. Failed conduit causing water to not move check ball. Needs new diverter cap assembly and main conduit per GE tech support. GE to supply; ordrng 1 WD19X25466 (DIVERTER ASM) and 1 WD12X26298 (MAIN CONDUIT ASM)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA5471ABP/XAA 01
Near Puyallup, WA 98374
Cejay
Job Details: 05/09/2022
"Customer concern is that washer error code pe1 continues to return and washer still does not spin. Checked resistance on harness good. Found fail control board causing PE1 error. Needs new control board. Requires Auth.; ordrng 1 DC92-00618J (ASSY PCB MAI), states that autho needed"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AP/US 51
Near Fife, WA 98424
Cejay
Job Details: 05/09/2022
Customer concern is that washer is not draining. Found clog in drain trap. Removed debris from drain trap cycle tested washer all checks good
We serviced a
KENMORE WASHER-TOPLOAD
Model 11082870120
Near Tacoma, WA 98405
Cameron M.
Job Details: 05/09/2022
"Customer concern is that washer makes clunky noise during spin cycle. Found broken rear counter balance spring,causing unit to continuously go out of balance during spin cycle. Also found worn dog agits, causing unit to not agitate. Needs new counter balance spring and dog agits. Follow up visit scheduled for 5/12 8-12 Per customer request left unit accessible for cleaning behind unit. ; ordrng 1 WPW10250667 (spring) and 1 80040 (agitator dogs)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDC465HW0
Near Mesquite, TX 75149
Patrick
Job Details: 05/09/2022
"Customer concern, unit takes 3 cycles to dry clothes. Found no fault with unit itself. Home vent clogged. Verified with air test. Recommend customer have home vent professionally cleaned."
We serviced a
GE DISHWASHER
Model GDF535PSR0SS
Near Carrollton, TX 75010
Chris
Job Details: 05/09/2022
Customer concern is unit it won't start. Start light blinking. Went into diagnostics. Error for internal board failure. Also test for door switch is not sensing door closed. Will need new switch and board. ; ordrng 1 WD01X29878 (Door latch) and 1 WD21X26941 (CONFIGURED SERVICE MACHINE CONTROL BOARD)
We serviced a
GE DISHWASHER
Model GDF610PSJ4SS
Near Carrollton, TX 75007
Chris
Job Details: 05/09/2022
Customer concern is unit won't fill. Customer said reset power and unit was working after. Checked for codes and tested. Unit running good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXLB03
Near Plano, TX 75023
Chris
Job Details: 05/09/2022
Customer concern is damper not closing. Found damper and paddle assembly was not put back together correctly. Reinstalled springs in correct position. Tested with customer. Unit checks good
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Allen, TX 75013
Chris
Job Details: 05/09/2022
Replaced lock and control panel. Tested. Unit checks good
We serviced a
GE DISHWASHER
Model GLD2850T05CS
Near Gig Harbor, WA 98332
Cejay
Job Details: 05/09/2022
Installed previously ordered wash motor. Cycle tested unit all checks good.
We serviced a
GE DISHWASHER
Model GDT580SMF0ES
Near Roy, WA 98580
Cameron M.
Job Details: 05/09/2022
"Installed previously ordered inner door panel, upper spray arm and lower spray arm. Cycle tested unit 3x, all checks good. Customer declined to retain old parts."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockwall, TX 75032
Patrick
Job Details: 05/06/2022
"Customer concern, unit intermittently stops cycle after an hour or so. Happens more often on sensor cycles. No stored error codes. Unable to reproduce error. Issue likely sensor related. Replace owi thermistor. ; ordrng 1 W11410464 (Owi sensor)"
We serviced a
KENMORE DRYER-GAS
Model 110.94832200
Near Orting, WA 98360
Cameron M.
Job Details: 05/06/2022
"Customer concern is that dryer does not heat. Preformed airflow test failed (yellow). Found open thermal fuse, causing unit to not heat. Needs new thermal fuse. Installed new thermal fuse. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit. All checks good. Advised customer dryer vent duct needs to be cleaned. ; used 1 WP3390719 (FUSE-THRML) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Gig Harbor, WA 98332
Cameron M.
Job Details: 05/06/2022
Customer concern is that washer does not spin clothes out fully. F0e5(off balance load) attempted cycle test in drain and spin. found stripped hub causing unit to not achieve high speed spin. Needs new hub. Installed new hub. Cycle tested unit with customer provided load of towels. All checks good ; used 1 W10528947 (HUB) from stock
We serviced a
GE REFRIGERATOR
Model GFD28GMLFES
Near Garland, TX 75042
Patrick
Job Details: 05/06/2022
"Customer concern, leaking from freezer. Not dispensing ice or water. Confirmed. Found frozen over fz drain, cleared. Found rhff for sw inop. Must replace. P/n WR23X29161; saved tckt"
We serviced a
KENMORE REFRIGERATOR
Model 11173315020
Near Irving, TX 75060
Patrick
Job Details: 05/06/2022
"Customer concern, unit not cooling. Confirmed. Fans good, power good and clean 120vac. Inverter led blinking 6x. No compressor operation. Must replace inverter board and/or compressor; O-emld tckt"
We serviced a
GE WASHER-FRONTLOAD
Model GFWH1400D0WW
Near Dallas, TX 75238
Chris
Job Details: 05/06/2022
Customer concern is unit won't run or spin. No motor movement. Ohmed motor and speed sensor. Check good. Called tech line. Determined from. Diagnostics that unit has bad inverter. Due to cost of part customer will replace unit.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG237AARS
Near Dallas, TX 75240
Patrick
Job Details: 05/06/2022
"Customer concern, water under pantry drawer. Confirmed. Found evap drain clear. Found evap drip pan heavily rusted, found evap front cover heavily rusted. Water dripping from corroded components bypassing drain. Must replace. ; O-emld tckt"
We serviced a
GE COOKTOP
Model JGP630BEK1BB
Near Plano, TX 75024
Chris
Job Details: 05/06/2022
"Customer concern is unit not sparking. Module getting power but no spark at electrode. Multiple electrodes cracked and burner switches broken. Will need new spark module, switch harness and electrodes. Front right burner seized into cooktop. ; ordrng 1 WB16K10056 (burner large) and 1 WB13X32509 (Spark module) and 1 WB18T10338 (switch harness) and 2 WB13K10014 (electrode)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near University Place, WA 98466
Cejay
Job Details: 05/06/2022
Installed previously ordered heater. Cycle tested unit all checks good
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWM1
Near Wylie, TX 75098
Patrick
Job Details: 05/06/2022
"Customer concern, unit intermittently stops during cycle and start button blinks as if door was opened. Found door latch not catching solidly. Bent frame towards control panel. Door now shuts with positive latch grab. Unit operating normally at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Frisco, TX 75036
Chris
Job Details: 05/06/2022
Replaced sump assembly. Tested. Unit checks good no leaks.
We serviced a
KENMORE REFRIGERATOR
Model 7957402411
Near Frisco, TX 75034
Chris
Job Details: 05/06/2022
Replaced icemaker. Cycled and filled good.
We serviced a
KENMORE REFRIGERATOR
Model 79574025412
Near McKinney, TX 75070
Chris
Job Details: 05/06/2022
Customer concern is not making ice. Manually cycled icemaker and would move a quarter turn and stop. Would not fully cycle. Will need new icemaker assembly. ; ordrng 1 EAU62563503 (Motor ac)
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near Allen, TX 75002
Chris
Job Details: 05/06/2022
Customer concern is dispenser not working and things freezing in ff section. Found no broken wires in door. Called tech line and went through visual support. Checked power at control and found zero volts going to auger motor or dispenser. Per tech line need to replace main board. ; O-emld tckt
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5200AP/A2 11
Near Lewisville, TX 75056
Chris
Job Details: 05/06/2022
Customer concern is unit not powering on. Verified correct voltage at outlet and out of noise filter. No power being distributed from any control board. Will need to replace control boards. ; ordrng 1 DC92-01621D (ASSY PCB MAIN) and 1 DC92-01531B (ASSY PCB KIT) and 1 DC92-01622G (ASSY PCB SUB)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Wylie, TX 75098
Patrick
Job Details: 05/06/2022
"Customer concern, unit not cooling. Confirmed. Found overload relay tripping. Tested with known good relay. Unit began operating normally. Must replace overload relay. ; O-emld tckt"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA5471ABP/XAA 01
Near Puyallup, WA 98374
Cejay
Job Details: 05/06/2022
Installed previously ordered motor drain clutch. Cycle tested unit. Washer now spinning correctly all checks good.
We serviced a
WHIRLPOOL OTHER
Model WRS315SDHB00
Near Rowlett, TX 75088
Chris
Job Details: 05/06/2022
Replaced icemaker. Cycled and filled good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV448AEP/XAA
Near Spanaway, WA 98387
Cameron M.
Job Details: 05/06/2022
"Customer concern is that dryer does not heat. Preformed airflow test failed (yellow).found open heating element, causing unit to not heat . Needs new element. Installed new element. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit, all checks good. Advised customer on dryer vent duct needs to be cleaned asap. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS4A
Near Graham, WA 98338
Cameron M.
Job Details: 05/06/2022
"Customer concern is that wasing,clean,sanitized lights flashing and door does not close. Tested continuity of door door switch, failed. Found open door switch, causing unit to not start cycle. Unable to fully test unit as unit cannot determine door position. Needs new door switch. Follow up visit scheduled for 5/11 1-5; ordrng 1 5304516818 (LATCH ASSEMBLY)"