Service History 27 - RPS Appliance Repair

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Steilacoom, WA 98388

Cameron M.

Job Details: 08/07/2023

"Installed previously ordered drain pump and control board. Attempted cycle test of unit, found failed ui,causing unit to not start cycle . Verified voltage supply to ui. Verified continuity of harness. Needs new ui. Follow up visit scheduled for 8/16 1-5; ordrng 1 W11414079 (PANEL-UI)"

We serviced a

GE DISHWASHER

Model GSD4060D45SS

Near Spanaway, WA 98387

Cejay

Job Details: 08/07/2023

"Customer concern is that dishwasher was having poor wash performance and is now leaking. Lower spray arm keeps falling off. Found sump not seated correctly, damaged spray arm and base, needs new wash motor and sump assembly for wash performance issues, lower spray arm, base and washer for leak issues. Check ball for drain Issues. Requires auth, AHS to supply. ; ordrng 1 WD26X10051 (DISHWASHER MOTOR) and 1 WD12X10408 (FILTER BALL) and 1 WD18X10049 (SUMP INLET) and 1 WD22X10055 (SPRAY ARM WELD) and 1 WD01X10340 (BEARING SPRAY ARM) and 1 WD12X10244 (BASE SPRAY ARM)"

We serviced a

KENMORE RANGE

Model 79096222407

Near Tacoma, WA 98445

Cejay

Job Details: 08/07/2023

"Customer concern is FR element dual burner is not working. Found failed element causing burner not to operate, needs new element. Follow up scheduled for 08/15 1-5pm; ordrng 1 316555800 (ELEMENT dual)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA48J7770AP/A2 02

Near Tacoma, WA 98498

Cameron M.

Job Details: 08/07/2023

"Installed previously ordered shifter. Cycle tested unit, all checks good"

We serviced a

MAYTAG DISHWASHER

Model MDBH945AWW

Near Mesquite, TX 75181

Patrick

Job Details: 08/07/2023

"Customer concern, latch broken. Confirmed. Must replace. ; ordrng 1 WPW10275768 (Latch) and 1 WPW10130695 (Handle kit)"

We serviced a

LG WASHER-FRONTLOAD

Model WM2650HWA

Near Mesquite, TX 75181

Patrick

Job Details: 08/07/2023

"Customer concern, unit not advancing through cycle. Good drain, good spin. Ran speed wash. Found h/c reversed. Corrected. Tested unit. All checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2 02

Near Lakewood, WA 98499

Cameron M.

Job Details: 08/07/2023

"Customer concern is that dryer produces noise during operation. Found seized idler pully, causing squealing noise during operation. Found seized rear right roller, causing squealing noise during operation. Needs new idler pully and roller. Installed new idler pully and roller. Cycle tested unit. All checks good ; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"

We serviced a

ELECTROLUX WASHER-FRONTLOAD

Model EFLS617STT0

Near Bonney Lake, WA 98391

Cejay

Job Details: 08/07/2023

Customer concern is that washer was leaking large ammounts of water in clean cycle. Upon arrival washer and floor had been removed. Found tear in door seal causing leak. Cycle tested washer to confirme no other leaks. Needs new door seal. Follow up scheduled for 08/15 8-12pm; ordrng 1 5304505004 (BELLOWS)

We serviced a

KITCHENAID DISHWASHER

Model KUDD03DTPA3

Near Heath, TX 75032

Patrick

Job Details: 08/07/2023

Replaced ui on both. Keypad good operation. Found upper drawer vent leaking. Must replace vent assy. Advise customer use lower drawer until upper is repaired. ; ordrng 1 WPW10155595 (Vent assy)

We serviced a

LG WASHER-TOPLOAD

Model WT7305CW

Near Heath, TX 75032

Patrick

Job Details: 08/07/2023

Incorrect part. Must reorder. ; ordrng 1 AGL76194026 (Console assy)

We serviced a

LG REFRIGERATOR

Model LFX30796S/00

Near Grand Prairie, TX 75051

Lane

Job Details: 08/07/2023

"Customer concern is refrigerator not cooling. Found compressor faulty, possible contamination due to burn out. Needs sealed system repair."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Frisco, TX 75035

Chad A.

Job Details: 08/07/2023

Customer stated fresh food compartment not cooling properly. During inspection found freezer fan working properly but no fresh food fan operation. Pulled rear tower and tested 12v dc to fan motor but no operation. Drain clear and evap coil looks good. Need air tower assembly for repair. ; ordrng 1 DA97-13757A (ASSY COVER EVAP-REF;AW4-4D)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8040DW4

Near Plano, TX 75074

Chad A.

Job Details: 08/07/2023

Replaced console with user interface. Cycled to test control and drain. All functioning good and drain cleared by plumber. Water did not back up at wall but told customer watch closely.

We serviced a

SAMSUNG DISHWASHER

Model DW80F600UTS/AA 01

Near Plano, TX 75074

Chad A.

Job Details: 08/07/2023

Replaced case break and cycled to test. No leaks or failures detected. Draining good and reinstalled.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW1

Near Garland, TX 75040

Chad A.

Job Details: 08/07/2023

Customer stated unit not filling properly. Performed test and found pressure hose clear with no restrictions. Control activating wash cycle with no proper fill. Need main control with built in pressure sensor. ; ordrng 1 W11162438 (CNTRL-ELEC)

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.66652500

Near Sachse, TX 75048

Chad A.

Job Details: 08/07/2023

"Customer stated unit very noisy a d not heating. During inspection found front and rear bearing seals worn and leaving large gap between drum and bulk head. Heat element open and rollers loose. Need heat element,seals,and roller repair kit. ; ordrng 1 W10612022 (Seal) and 1 W11035878 (BRNG&SEAL) and 1 4392065 (NORM REPAIR) and 1 279838 (Element)"

We serviced a

GE REFRIGERATOR

Model DFE28JSHESS

Near Wylie, TX 75098

Chad A.

Job Details: 08/07/2023

Customer stated no water through door and both ice makers not working. During testing found water line to be kinked off due to unit being pushed back too far against wall. Upper ice maker turned off at control. Both ice makers turned and ready to make ice. No other failures detected.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Bonney Lake, WA 98391

Cejay

Job Details: 08/07/2023

"Customer concern is that washer is making a intermitten grinding noise durring agitation. Pulled error codes F7E9,F2E1,F7E9. Found failed gearcase, damaged rotor and slider causing noise. Needs new gearcase, slider and rotor, requires auth. ; ordrng 1 W11393685 (GEARCASE) and 1 W10734521 (SLIDER) and 1 W11260238 (ROTOR)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF337AAG/XAA

Near Puyallup, WA 98373

Cejay

Job Details: 08/07/2023

"Customer concer is that washer is not draining and is leaking from the rear. Upon arrival unit did drain. Found leaking cold water valve. F21 error upon entering service mode. Found failed replay on control board causing intermitten operation of drain pump. Preformed spin test and mechanical checks good. Needs new main PCB and cold inlet valve. Advised customer PCB shows discontinued, AHS to supply. Requires auth.; ordrng 1 MFS-WF327L-T0 (ASSY-PCB) and 1 Dc62-00142g (Cold valve)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW75HEFW0

Near Plano, TX 75023

Chad A.

Job Details: 08/07/2023

Washer filling and cycling properly. Spin running smooth and draining properly. No fault codes present in diagnostics. No faults detected during testing.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model MEDB880BW0

Near Puyallup, WA 98375

Cejay

Job Details: 08/07/2023

"Customer concern is that lint chute is damaged causing debris to get trapped. Found lint trap damaged causing debris to get stuck in housing and blower wheel potentially causing damage to blower and motor and poor operation of lint screen. Prefor,ed airflow test failed (red). Preformed 2nd airflow with vent dissconnected failed (yellow). Advised customer dryer vents need service before resuming normal operation of dryer. Needs new grill-out to prevent further debris in housing and damage to dryer. Requires Auth. Customer signed failed airflow acknoledgement. ; ordrng 1 W11117302 (GRILL-OUT)"

We serviced a

GE DISHWASHER

Model GSD2030D01WW

Near Tacoma, WA 98443

Cameron M.

Job Details: 08/07/2023

"Customer concern is that dishwasher does not wash. Cycle tested unit, found seized and heavily leaking actuator causing unit to continuously drain as unit fills resulting in customer complaint of not washing. Needs new wash motor assembly. Also found unit not installed using leveling feet causing high risk of damage to flooring for repair. REQUIRES auth advised customer not to use unit as leak during operation ; ordrng 1 WD26X10013 (DISHWASHER MOTOR & PUMP ASSEMBLY)"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30FXPA9

Near Puyallup, WA 98371

Cameron M.

Job Details: 08/07/2023

"Customer concern is that dishwasher top rack falls down. Found broken adjuster, causing rack to fall. Needs new adjuster kit. Follow up visit scheduled for 8/17 8-12 collected 75 dollar deductible via card payment ; ordrng 1 W10712394 (ADJUSTER KIT)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Dallas, TX 75212

Lane

Job Details: 08/07/2023

Customer concern is washer banging around when trying to spin. Found suspension rods worn and bouncy causing noise. Needs new suspension rods.; ordrng 1 W11130362 (suspension)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45B6300P/A3

Near Parkland, WA 98445

Cameron M.

Job Details: 08/07/2023

"Customer concern is that dryer produces steam or smoke during operation overheating. Preformed airflow test, failed (yellow). Preformed temperature checks vent on high. Preformed temperature checks vent off, in range. Unable to duplicate customer concern of unit shutdown and steam. Shortened vent hose. Cycle tested unit all checks good . Advised customer dryer vent needs to be cleaned. Advised customer on proper loading practices. Advised customer to monitor and record video if issues persist. Collected 95+tax via"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE508DAYW

Near Dallas, TX 75243

Lane

Job Details: 08/07/2023

Installed motor blower belt and glide supports. Dryer is functional but makes slight noise when operating. Drum was damaged when glide support failed. ; ordrng 1 37001162 (Drum)

We serviced a

KENMORE DISHWASHER

Model 15801891

Near Dallas, TX 75217

Patrick

Job Details: 08/07/2023

"Customer concern, unit leaking during use. Confirmed. No leak in unit. Upon draining, water seeping from wall at drain. Must svelte plumber to address drain issue."

We serviced a

MAYTAG WASHER-TOPLOAD

Model PAV3360AWW

Near Lewisville, TX 75067

Lane

Job Details: 08/07/2023

Installed new springs. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Coppell, TX 75019

Lane

Job Details: 08/07/2023

Installed new spray manifold. All checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGBD248PF0A

Near Balch Springs, TX 75180

Patrick

Job Details: 08/07/2023

"Customer concern unit not draining. Found improper drain, corrected. Unit operating normally. Found active roach infestation. Unable to complete repair."

We serviced a

LG REFRIGERATOR

Model LMX21981ST/04

Near Irving, TX 75063

Lane

Job Details: 08/07/2023

"Customer concern is refrigerator not cooling. Found compressor faulty, possible contamination due to burn out. Needs sealed system repair."

We serviced a

MAYTAG DISHWASHER

Model MDB7609AWW2

Near Puyallup, WA 98375

Cameron M.

Job Details: 08/04/2023

"Customer concern is that dishwasher does not power or start cycle . Preformed inspection of unit found heavy, light and heated dry buttons not responsive to imput. Also found start and cancel buttons intermittently not responsive. Utilizing service mode, Preformed function test of unit all mechanical components functioning properly. Found faulty ui, causing unit to not respond to customers imput. Needs new ui. Contacted property owner via phone, customer declined repair. Sent property owner link to make payment for 104.03."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW7000XR2

Near Spanaway, WA 98387

Cejay

Job Details: 08/04/2023

"Installed previously ordered AHS supplied MCU and clamp, cycle tested washer to verify repair, all checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Puyallup, WA 98374

Cameron M.

Job Details: 08/04/2023

"Customer concern is that washer does not spin. Cycle tested unit via service mode, found broken slider causing unit to not spin. Needs new slider. Installed new slider. Cycle tested unit, all checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

LG WASHER-FRONTLOAD

Model WM2688HNM

Near Mesquite, TX 75181

Patrick

Job Details: 08/04/2023

"Customer concern, tE on display, no operation. Found failed main bearing. Must replace spin basket and rear outer tub. Called first American. Unit up for replacement. Auth# 919387159"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF7A

Near Spanaway, WA 98387

Cejay

Job Details: 08/04/2023

"Customer concern is that after having floors redone dishwasher keeps showing ER on display. Found latch damaged and strike bent causing door not to close, also found unresponsive control panel. Needs new latch, membrane switch and control board. Follow up scheduled for 08/09 8-12pm; ordrng 1 5304525218 (LATCH ASSEMBLY) and 1 5304517587 (SWITCH ASSEMBLY) and 1 5304520582 (BOARD)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSQ9659PW2

Near Tacoma, WA 98407

Cejay

Job Details: 08/04/2023

"Installed previously ordered AHS supplied timer, speed switch, capacitor and motor. Confirmed spin speed operation. All checks good."

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.21252110

Near Forney, TX 75126

Patrick

Job Details: 08/04/2023

"Customer concern unit not spinning. Confirmed. F7e1, suds, f5e3, speed sensor, door lock. Must replace shifter and door lock. ; ordrng 1 W10238287 (Lid lock)"

We serviced a

GE DRYER-ELECTRIC

Model DBXR463EG1WW

Near Heartland, TX 75126

Patrick

Job Details: 08/04/2023

"Customer concern, unit making loud noise during use and not heating. Confirmed. Found failed front bearing. Found open element. Must replace. ; ordrng 1 WE3M26 (Upper bearing) and 1 WE14X25080 (Trap duct) and 1 WE09X27634 (Felt) and 2 WE1M504 (Slide white)s and 2 WE1M1067 (Slide green)s and 1 WE11M23 (Heater assy)"

We serviced a

GE REFRIGERATOR

Model PSB48YSXASS

Near The Colony, TX 75056

Lane

Job Details: 08/04/2023

Customer stated refrigerator isn't cooling properly. Performed diagnostics found signs of sealed system leak on fresh food side. Advised customer leak test needs to be performed . After leak test estimate will need to be generated for sealed system repair.. Estimate for recharge $599.00Estimate for leak test. $399.00

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060UG

Near Carrollton, TX 75007

Lane

Job Details: 08/04/2023

Installed new ui and main pcb. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

ROPER DRYER-ELECTRIC

Model RES7646KQ2

Near Wylie, TX 75098

Lane

Job Details: 08/04/2023

Installed new door new motor with blowerwheel. Performed full function test after repair. All functions checked good at time of service.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5600XW0

Near Garland, TX 75040

Lane

Job Details: 08/04/2023

"Installed new front felt seal with all four rollers and idler pulley. Performed full function and heat cycle test. Dryer cycles at 166F exhaust. Advised customer glue does have a smell which will dissipate within a couple of hours. ; used 4 WPW10314173 (Roller), and 1 W10837240 (Bracket) from stock"

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW3

Near Garland, TX 75041

Lane

Job Details: 08/04/2023

Customer stated washet makes loud noise and bangs around when spinning. Performed diagnostics found suspension rods are faulty and gearcase is failing. Advised customer if only suspension rods are replaced no guarantee could be given on repair. Washer is currently operational with small loads.

We serviced a

KENMORE REFRIGERATOR

Model 79671053010

Near Dallas, TX 75243

Lane

Job Details: 08/04/2023

Customer stated refrigerator doesn't cool. Performed diagnostics found faulty sealed system. Compressor needs replacing. System could be contaminated depending on severity of failure.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW1

Near Lake Tapps, WA 98391

Cejay

Job Details: 08/04/2023

"Installed previously ordered strike and latch, cycle tested washer all checks good."

We serviced a

BOSCH DISHWASHER

Model SHE43R55UC/64

Near Frisco, TX 75035

Chad A.

Job Details: 08/04/2023

Customer stated dishwasher will not run through cycles. Performed diagnostics and found good voltage to drain pump but no operation. Float assembly on side tub leaking water into base causing fault condition. Need float assembly and drain pump to repair. Unable to test for any other failures due to fault condition. Unit may have more problems. ; ordrng 1 00440670 (Water inlet) and 1 00642239 (Pump-drain) and 1 00442548 (Pump-circulating)

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN0WW

Near Plano, TX 75024

Chad A.

Job Details: 08/04/2023

Customer concern water doesn't completely shut off after use. On arrival found water dripping from inlet to tub due to water valve not closing off properly. Replaced water valve assembly and cycled to test. No other failures detected at time of service. ; used 1 WH13X26535 (WATER VALVE) from stock

We serviced a

WHIRLPOOL WALL OVEN

Model RBD305PDB1

Near Puyallup, WA 98371

Cameron M.

Job Details: 08/04/2023

"Customer concern is that oven does not power on. Preformed visual inspection of unit found unit installed in homemade cabinet. advised customer due to instability of cabinet, unit will need to be made accessible for diagnostic service. Customer made unit accessible and signed damage waiver required for diagnostic. Prior to testing voltage found failed terminal block, L1 separated from block, cutting power to unit. Also found open thermal fuse, causing unit to not power Needs new terminal block and thermal fuse. Collected payment via card in full follow up visit scheduled for 8/10 1-5; ordrng 1 WP8203546 (BLOCK-TERM) and 1 WP4451042 (FUSE-THRML)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6200KW2

Near Buckley, WA 98321

Cejay

Job Details: 08/04/2023

"Customer concern is that washer is making a squealing noise durring spin cycle. Found worn cam and belt causing noise durring spin cycle. Needs new cam and belt. Installed new belt and cam, cycle tested washer all checks good. ; used 1 WPW10006384 (BELT), and 1 W10721967 (CAM) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Tacoma, WA 98406

Cameron M.

Job Details: 08/04/2023

"Customer concern is that washer does not agitate. Cycle tested unit via service mode, found failed actuator, causing unit to not shift between spin and agitate. Manually shifted unit tested motor function, found stripped washplate, causing scraping during agitation. Manually shifted unit to spin tested once more found belt stretch causing unit to not achieve target rpm during spin cycle. Follow up visit scheduled for 8/16 1-5; ordrng 1 W10913953 (ACTUATOR) and 1 W10721967 (drive pulley) and 1 W10752283 (WASHPLATE) and 1 W11239857 (belt)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Tacoma, WA 98465

Cameron M.

Job Details: 08/04/2023

Installed previously ordered pump and motor assembly. Cycle tested unit. All checks good left failed part with customer as part caused leak

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near University Place, WA 98466

Cameron M.

Job Details: 08/04/2023

"Customer concern is that dishwasher produces f2e2 . Arrived to unit actively producing f2e2 (ui communication) error. Cycled power, unit immediately produced error one more. Found main control not receiving single voltage from user interface causing unit to produce f2e2 error. Needs new main control, ui and harness. Follow up visit scheduled for 8/16 8-12; ordrng 1 W11028004 (WIRE) and 1 W11368911 (HOUSING-UI) and 1 W11305308 (CNTRL-ELEC)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R7061US/AA

Near Lakewood, WA 98499

Cameron M.

Job Details: 08/04/2023

"Installed previously ordered spray arms, cycle tested unit. All checks good"

We serviced a

ROPER DRYER-ELECTRIC

Model RED4340SQ1

Near Puyallup, WA 98374

Cejay

Job Details: 08/04/2023

"Customer concern is that dryer is making a noise. Upon cycle test confrimed noise, suddenly tube of sealent shot out of dryer. Inspected blower fan, housing and lint chute. Remover remaining debris from lint chute, reassembled dryer and preformed airflow test pass, air cycle good. Verified element operation. Advised customer electrical outlet cover is damaged. All checks good."

We serviced a

LG REFRIGERATOR

Model LSC27921TT/00

Near Richardson, TX 75081

Chad A.

Job Details: 08/04/2023

"Customer stated ice maker not working. Performed tests and found water flow OK but thermostat for ice tray broken and tray needed. OK to replace ice maker per owner. ; ordrng 1 3390JA1150A (Tray,ice) and 1 5988JA1001H (Ice maker,unit)"

We serviced a

GE DRYER-ELECTRIC

Model DRSR495EG6WW

Near Plano, TX 75074

Chad A.

Job Details: 08/04/2023

Customer concern dryer very noisy. During inspection found worn drum glides and front upper bearing broken. Need glides and upper drum bearing. ; ordrng 1 WE3M26 (Dryer front drum bearing) and 2 WE1M504 (DRYER FRONT BEARING DRUM SLIDE - WHITE)s and 2 WE1M1067 (DRYER FRONT BEARING DRUM SLIDE - GREEN)s

We serviced a

GE OTHER

Model PEB9159SJ2SS

Near DeSoto, TX 75115

Patrick

Job Details: 08/04/2023

"Customer concern, unit will not heat. Confirmed. Good interior light, good mag fan, no turntable. Must replace door switches. ; ordrng 2 WB24X10146 (Door switch)s and 1 WB24X10190 (Monitor sw) and 1 WB14X10049 (Switch holder)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WFW9351LY00

Near Mesquite, TX 75150

Patrick

Job Details: 08/03/2023

"Customer concern, unit not draining. Found water in basket after returning from vacation. F9e2 drain system electrical, f9e1 long drain. Tested multiple cycles, unable to replicate issue. Noticed suds build up during testing which could cause stated failure."

We serviced a

GE OTHER

Model JVM1950SR1SS

Near Garland, TX 75040

Lane

Job Details: 08/03/2023

Customer stated microwave would run by its self and interior light stated smoking. Performed diagnostics found door switches are faulty.. Main control relay has stuck closed causing unit to run without start button being pressed. High voltage components need replacing including magnetron capacitor and diode.; ordrng 1 WB27X11158 (Control) and 2 WB24X829 (Switch)s and 1 WB24X830 (Switch) and 1 WB14X10051 (Switch holder) and 1 WB27X10910 (Transformer) and 1 WB27X11079 (Magnetron) and 1 WB27X10011 (Capacitor) and 1 WB27X10597 (Diode)

We serviced a

GE RANGE

Model CGS985SET7SS

Near Dallas, TX 75217

Patrick

Job Details: 08/03/2023

"Customer concern, unit takes too long to heat. Makes explosion. Found failed igniter. Replaced from truck stock. Tested unit. All checks good. ; used 1 Wb13k21 (Igniter) from stock"

We serviced a

SAMSUNG RANGE

Model NE59M44320SG/AA 02

Near Tacoma, WA 98445

Cejay

Job Details: 08/03/2023

"Installed new AHS supplied FR element, verified correct element operation. All checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW3

Near Tacoma, WA 98499

Cejay

Job Details: 08/03/2023

Customer concern is that washer is making a inttermitten noise when washer is filling and is leaving a dust or lint substance on fabrics. Cycle tested washer no issues advised customer no mechanical or component failures with washer. Advised on regular cleaning cycles.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDC200XW3

Near Dallas, TX 75204

Lane

Job Details: 08/03/2023

Customer stated drum doesn't turn. Performed diagnostics found faulty belt. All other functions checked good at time of service.; ordrng 1 WPW10198086 (Belt)

We serviced a

GE DRYER-ELECTRIC

Model DPSR610EG8WT

Near Mesquite, TX 75149

Patrick

Job Details: 08/03/2023

"Customer concern, unit making scraping noise during use. Tested empty, no joy. Tested under load. No noise noted. Unable to duplicate concern."

We serviced a

LG WASHER-FRONTLOAD

Model WM2350HRC

Near Dallas, TX 75217

Patrick

Job Details: 08/03/2023

"Customer concern, unit leaks during use. Found large hole in fill tube. Must replace. ; ordrng 1 4738ER1004B (Dispenser hose)"

We serviced a

LG WASHER-FRONTLOAD

Model WM3900HBA

Near Heath, TX 75032

Patrick

Job Details: 08/03/2023

"Customer concern, boot is torn. Confirmed. Must replace. ; ordrng 1 ADX75731701 (Door boot)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS 0

Near Steilacoom, WA 98388

Cejay

Job Details: 08/03/2023

"Customer concern is that dishwasher is not draining. Confirmed no drain pump operation. Confirmed 120v to drian pump. Found failed drain pump causing unit not to drain, needs new drain pump. Installed new drain pump cycle tested unit all checks good. ; used 1 W11497943 (PUMP-DRAIN) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Dallas, TX 75204

Lane

Job Details: 08/03/2023

Replaced pump and motor. Performed full function and leak tests after repair. All functions checked good at time of service.

We serviced a

GE DRYER-ELECTRIC

Model DPSB619ED2WW

Near Dallas, TX 75227

Patrick

Job Details: 08/03/2023

Replaced bearing. Tested unit. All checks good

We serviced a

KITCHENAID DISHWASHER

Model KUDK03FTSS3

Near Rockwall, TX 75087

Lane

Job Details: 08/03/2023

Installed new pump and motor with door tension kit. Performed full function and leak tests after repair. Advised customer air gap is still backing up and could cause potential water damage.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8000DW4

Near McKinney, TX 75071

Chad A.

Job Details: 08/03/2023

Customer stated dryer taking too long to dry. Performed tests and found vent restricted causing overheat condition. Tested with vent off and unit cycled properly. No mechanical failures with dryer.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EW/A3 01

Near DuPont, WA 98327

Cejay

Job Details: 08/03/2023

"Customer concern is that dryer was making a knocking sound and now is not tumbling but heats. Found failed idler and damaged belt causeing drun not to tumble. Needs new idler and belt. Installed new belt and idler, cycle tested dryer all checks good. ; used 1 6602-001655 (BELT), and 1 DC93-00634A (IDLER ASSEMBLY) from stock"

We serviced a

KENMORE DISHWASHER

Model 665.15113K216

Near Puyallup, WA 98375

Cameron M.

Job Details: 08/03/2023

Installed previously ordered element. Cycle tested unit. All checks good

We serviced a

WHIRLPOOL RANGE

Model RF386PXGQ2

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 08/03/2023

"Installed previously ordered srews,trim and door handle. Cycle tested. All checks good"

We serviced a

LG WASHER-FRONTLOAD

Model WM3570HVA

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 08/03/2023

"Customer concern is that washer leaks water during operation. Preformed inspection of unit, found heavy oversuds conditions present from rear of unit, caused by leak from rear vent of unit . Found leak activity coming from bottom of door during wash cycle. Cycle tested unit with heavier than normal operating conditions, via service mode. Found no active leaks with exception of bottom of door, caused by buildup of debris and film on door glass. Advised customer on regular cleaning intervals. Collected 95+tax via card payment"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT73OPAHZ0

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 08/03/2023

"Customer concern is that dishwasher does not power after starting cycle and filling. Found unit unplugged, causing unit to not power. Cycle tested unit 10x, found no mechanical defects at time of service. Advised customer on using high quality detergent and using rinse aid ; O-emld tckt"

We serviced a

KENMORE RANGE

Model 79048083001

Near Rockwall, TX 75087

Lane

Job Details: 08/03/2023

Replaced control and performed full function test. Oven is working to manufactures specifications

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Coppell, TX 75019

Lane

Job Details: 08/03/2023

Customer stated dishwasher makes loudebang noise when running. Performed function test found upper spray arm assembly faulty causing the noise. Customer statedall other functions checked good at time of service.; ordrng 1 W11545334 (Manifold)

We serviced a

AMANA DRYER-ELECTRIC

Model NED5800HW0

Near Denton, TX 76208

Chad A.

Job Details: 08/03/2023

Customer concern dryer not heating properly. Performed diagnostics and found open heat element. Replaced element and cycled to test. Heating good but failed vent test. Vent needs to be cleaned professionally. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

LG WASHER-FRONTLOAD

Model WM39OOHB

Near Tacoma, WA 98443

Cameron M.

Job Details: 08/03/2023

"While on site customercalled ahs to correct work order to reflect is in fact washer produces error not dryer. Customer concern is that washer produces de2 error, not working. Attempted cycle test of unit via service mode. Door lock failed and unit produces de2 error Attempted cycle test of unit via normal wash cycle found door lock Attempts to lock but fails causing unit to not start cycle. Needs new door lock.; ordrng 1 EBF61315802 (SWITCH ASSEMBLY,LOCKER)"

We serviced a

KENMORE DISHWASHER

Model 665.12093K210

Near Spanaway, WA 98387

Cameron M.

Job Details: 08/03/2023

"Customer concern is that dishwasher does not heat or wash properly. Found F6e6 f6e2 f7e1via service mode. Cycle tested unit. Found clogged and separating spray arms, causing poor wash.found open element causing unit to not heat. Found slow leak from dispenser, during operation. Needs new dispenser, heater and spray arms follow up visit scheduled for 8/16 8-12; ordrng 1 W10518394 (HEATER) and 1 WPW10342792 (ARM-SPRAY) and 1 W10850340 (ARM-SPRAY) and 1 WPW10195175 (DISPENSER)"

We serviced a

GE DISHWASHER

Model GDT535PSR3SS

Near Dallas, TX 75243

John

Job Details: 08/02/2023

Customer concern is DW has a severe leak from bottom as soon as unit is started. Removed toe panel and found holes in drain hose and bottom part of wash motor seal caused by rodents. Advised Customer that rodent damage is not covered by warranty.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HZ0

Near Dallas, TX 75220

John

Job Details: 08/02/2023

Customer concern is oven will not heat. Found control board not sending any voltage to both bake and broil igniters. Entered diagnostic and found F1 E0 code f0r board failure. Needs new control board.; ordrng 1 W11159621 (Control) and 1 Corecharge (Core charge)

We serviced a

KENMORE WASHER-TOPLOAD

Model 11029522800

Near Dallas, TX 75217

John

Job Details: 08/02/2023

"Customer concern is washer will not spin. Found when spin cycle started, motor hums but no spin. Found capacitor tests out of range. Needs new capacitor.; ordrng 1 WP8572717 (Capacitor)"

We serviced a

ROPER DRYER-ELECTRIC

Model REX3514PQ0

Near Mesquite, TX 75150

Patrick

Job Details: 08/02/2023

"Customer concern, unit not heating. Confirmed. Found open element. Air test passed yellow. Replaced from truck stock. Tested unit. All checks good. ; used 1 279838 (Element) from stock"

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW1

Near Rockwall, TX 75032

Patrick

Job Details: 08/02/2023

"Replaced agitator, tested unit. All checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50F9A7EVP/A2

Near Heath, TX 75032

Patrick

Job Details: 08/02/2023

"Customer concern, unit making loud squeeling noise. Confirmed. Found seized idler pulley. Replaced idler and belt from truck stock. Tested unit. All checks good. ; used 1 6602-001655 (Belt), and 1 DC93-00634A (Idler) from stock"

We serviced a

LG LAUNDRY CENTER

Model NOTAVAILABLE

Near Tacoma, WA 98403

Cameron M.

Job Details: 08/02/2023

Customer concern is that washer shakes. Unit from scratch and dent . Right side of unit heavily damaged. Unit does not have model tag Cycle tested unit with customer provided mix load of clothes. Found unit to be unlevel. Leveled unit. Tested again all checks good. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6200KW1

Near Tacoma, WA 98498

Cejay

Job Details: 08/02/2023

"Installed previously ordered capacitor, cycle tested washer all checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8410SW0

Near University Place, WA 98466

Cejay

Job Details: 08/02/2023

"Customer concern is that dryer was showing F01 error and was also producing a burning smell and a noise. Found damaged control board causing F01 error and burning smell. Found failed front rollers producing noise. Needs new control board, front rollers and shafts. Advised control board is NLA. AHS to supply, requires auth. ; ordrng 1 WPW10111606 (Control board) and 2 WPW10359271 (Shaft)s and 2 WPW10314173 (Support)s"

We serviced a

GE DISHWASHER

Model GDT655SSJ4SS

Near Rockwall, TX 75032

Patrick

Job Details: 08/02/2023

"Customer concern, unit not filling. Unit filling normally, found major leak at diverter. Replaced from truck stock. Tested unit. All checks good. ; used 1 WD19X25278 (Diverter) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50K7500EV/A3

Near DeSoto, TX 75115

John

Job Details: 08/02/2023

Customer concern is supply hose to steam inlet on dryer has bubble on it. Confirmed bubble on hose. Advised Customer that hose is part of steam kit that has to be purchased separately from unit and is not covered by warranty. No repairs done.

We serviced a

KENMORE DRYER-ELECTRIC

Model 11065132411

Near Cedar Hill, TX 75104

John

Job Details: 08/02/2023

Customer concern is dryer not heating. Ran diagnostics and found dryer heating properly. Temp check passes (140-195). Vent check passes green.all checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model DU840SWPU0

Near Mesquite, TX 75181

Patrick

Job Details: 08/02/2023

"Customer concern, unit smells like burning during use. Drains from air gap. Confirmed drain. Removed"

We serviced a

KITCHENAID OTHER

Model NONE

Near Gig Harbor, WA 98335

Cejay

Job Details: 08/02/2023

Customer concern is the range hood is not turning on. Customer instruct switch on wall is not for hood operations. Instucted customer on where hood controls are located. No service needed. Customer unavaliable for signature; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2479SF0A

Near Coppell, TX 75019

Lane

Job Details: 08/02/2023

Customer stated dispenser doesn't open. Performed diagnostics found dispenser needs to be replaced. All other functions checked good at time of service. ; ordrng 1 A00130309 (Dispenser)

We serviced a

GE DISHWASHER

Model PDW7880JO3SS

Near Irving, TX 75063

Lane

Job Details: 08/02/2023

Customer stated dishwasher control panel doesn't work. Performed diagnostics found faulty control panel. Dispenser did open during testing but customer stated sometimes it doesn't open. All other functions checked good at time of service.; ordrng 1 WD34X10976 (Control panel) and 1 WD12X10237 (Dispenser)

We serviced a

GE WASHER-TOPLOAD

Model GTW750CPLODG

Near Plano, TX 75025

Chad A.

Job Details: 08/02/2023

Customer stated washer stops midcycle. During testing found fill hose kinked behind machine after sliding unit back in place. Adjusted hose and tested good.

We serviced a

GE WASHER-FRONTLOAD

Model GFW650SSN2WW

Near Carrollton, TX 75006

John

Job Details: 08/02/2023

Installed new washer door. All checks good.