We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5101SR/AA
Near Denton, TX 76208
Chad A.
Job Details:
07/27/2023
Customer stated unit not cooling. On arrival found unit completely dead. Tested and found blown fuse on main control and shorted compressor windings. Owner does not want to move forward with any repairs.
We serviced a
GE DRYER-ELECTRIC
Model DPSR610EG8WT
Near Mesquite, TX 75149
Patrick
Job Details:
07/27/2023
"Customer concern, unit making loud scraping noise during use. Found failed upper bearing and holder. Must replace. ; ordrng 1 WE3M26 (Upper bearing) and 2 WE1M504 (Slide)s and 1 WE1M1067 (Slide)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48J7770EP/A2 01
Near Tacoma, WA 98498
Cameron M.
Job Details:
07/27/2023
Customer concern is that dryer produces noise during operation. Found seized idler pully causing noise during operation. Needs new idler pully. Installed new idler pully Cycle tested. All checks good ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPS6
Near University Place, WA 98466
Cameron M.
Job Details:
07/27/2023
"Customer concern is that dishwasher runs a few minutes then stops and flashes clean light 7x. Verified customer concern of clean light flashing 7x indicates heat lockout. Cycle tested unit via service mode verified good operation of wash and drain components. Found main control failing to activate heater relay during cycle test. Also found thermister ohms out of range, causing unit to not determine temperature within tub.Found open element causing unit to not heat. Found open high limit, causing unit to not heat. Needs new main control, element,thermistor and high limit. Advised customer parts show NLA. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 WP8269208 (THERMISTER) and 1 W10518394 (HEATER) and 1 8564544 (Control, Electronic) and 1 WP661566 (THERMOSTAT)"
We serviced a
LG RANGE
Model LREL6325F/00
Near University Place, WA 98466
Cameron M.
Job Details:
07/27/2023
"Installed previously ordered heater sheath, cycle tested unit. All checks good left failed part with customer."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF50K7500AV/A211
Near Dallas, TX 75217
Patrick
Job Details:
07/27/2023
"Replaced inner door, door sw, and inverter board. Tested unit. All checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EP/A3
Near Forney, TX 75126
Patrick
Job Details:
07/27/2023
"Customer concern, unit not heating. Confirmed. Found clogged home vent. Found open tco. Replaced from truck stock. Heating normally. Customer must have vent professionally cleaned to prevent future issues. ; used 1 DC96-00887C (Thermal cut out) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS5
Near Plano, TX 75093
John
Job Details:
07/27/2023
Customer concern is DW upper rack is broken and unit not washing well. Found upper right forward rail stop broken as well as lower and mid spray arms severly clogged casuing poor wash quality. Needs new upper right rail and spray arms.; ordrng 1 WPW10195623 (Upper right rail) and 1 WPW10082841 (Mid spray arm) and 1 WPW10320510 (Lower spray arm)
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA 01
Near Plano, TX 75074
John
Job Details:
07/27/2023
Cane to install new drain pump and hose. Found that unit was installed behing tile lip and bottom of counter has various screws and nails sticking through making unit unable to be removed. Customer advised that they will contact RPS once unit is accessible.; O-emld tckt
We serviced a
ROPER WASHER-TOPLOAD
Model RTW4516FW2
Near Dallas, TX 75211
John
Job Details:
07/27/2023
Customer concern is washer making noise. Ran test cycle and found belt loose and cam not fully secured. Reinstalled cam and replaced belt from truck stock. Ran full diagnostic cycle. All checks good.; used 1 WPW10006384 (BELT) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Murphy, TX 75094
John
Job Details:
07/27/2023
Installed new cooktop parts. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6630HC0
Near Gig Harbor, WA 98332
Cejay
Job Details:
07/27/2023
"Customer concern is that washer may be leaking and would like a PM check. Pulled error codes F0E5,F0E5,F0E2,F5E2,F1E1,F5E3, service bulletin for intermitten leak from dispenser. Found signs of water inside washer cabinet under dispenser. Recomened replacement of dispenser assembly as bulletin suggests. Follow up scheduled for 08/02 10-2pm"
We serviced a
KENMORE DISHWASHER
Model 66513893K801
Near Gig Harbor, WA 98335
Cejay
Job Details:
07/27/2023
"Ustomer concern is that dishwasher is not draining, confrimer 120v to drain motor. Checked drain line for clog by setting unit drain line into sick unit drains. Advised customer house drain line is restricted, advised plumber is needed."
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA 01
Near Plano, TX 75074
John
Job Details:
07/27/2023
Cane to install new drain pump and hose. Found that unit was installed behing tile lip and bottom of counter has various screws and nails sticking through making unit unable to be removed. Customer advised that they will contact RPS once unit is accessible.; O-emld tckt
We serviced a
GE COOKTOP
Model PP989SN1SS
Near Richardson, TX 75080
John
Job Details:
07/27/2023
I stalled new infinite switch. All checks good.
We serviced a
GE WASHER-TOPLOAD
Model GTW750CPLODG
Near Plano, TX 75025
Chad A.
Job Details:
07/27/2023
Customer concern water leaking into tub. During inspection found water dripping fromm dispenser into tub due to faulty valve not sealing off properly. Need water valve assembly for repair. ; ordrng 1 WH13X26637 (VALVE QUAD WATER ASM)
We serviced a
GE WASHER-TOPLOAD
Model GCWN2800D0WW
Near Wylie, TX 75098
Chad A.
Job Details:
07/27/2023
Replaced timer and softener dispenser in agitator. All functions good and no other failures detected.
We serviced a
MAYTAG WALL OVEN
Model MEW6530DDS
Near Frisco, TX 75035
Chad A.
Job Details:
07/27/2023
Customer stated unit not functioning and constantly beeping. During testing found faulty touch pad. Cancel button stuck causing beeping and preventing oven function. Need user interface for repair. Unable to test any other functions due to this condition. No repair at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS1
Near Frisco, TX 75033
Chad A.
Job Details:
07/27/2023
Replaced control and heater. Cycled to test and heater working good. All functions working at user interface.
We serviced a
FRIGIDAIRE WALL OVEN
Model GLEB30S9FQC
Near Forney, TX 75126
Patrick
Job Details:
07/27/2023
"Replaced element, tested unit. All checks good."
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA
Near Mesquite, TX 75150
Patrick
Job Details:
07/27/2023
"Customer concern, rf burner doesn't regulate temperature. Confirmed. Always on high. Must replace element and infinite sw. Element listed as back order. ; ordrng 1 DG44-01002A (Rf infinite sw) and 1 DG47-00056A (Rf element)"
We serviced a
LG WASHER-FRONTLOAD
Model WM3900HBA
Near Frisco, TX 75035
Chad A.
Job Details:
07/27/2023
Customer stated unit leaking water. Cycled washer to check for leaks and found unit to be leaking from center seam of outer tub when unit spinning. Need outer tub assembly for repair. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SLYM1
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
07/27/2023
"Customer concern is that dishwasher leaks alot of water from under unit during operation, causing flooring to warp. Found leak coming from diverter motor. Also found small tear in tub seal causing leak from bottom of door during wash cycle. Needs new sump asm and tub seal. Customer declined repair at this time. Customer requests kick panel left off to all airflow. Collected 95 diagnostic fee + tax via"
We serviced a
GE RANGE
Model JBGP28SEK1SS
Near Puyallup, WA 98374
Cejay
Job Details:
07/27/2023
"Customer concern is that oven is not heating. Found open bake ignitor causing oven not to heat, needs new bake ignitor. Installed new ignitor, cycle tested unit all chexks good. ; used 1 4342528 () from stock"
We serviced a
LG DISHWASHER
Model LDS5540ST
Near Puyallup, WA 98373
Cameron M.
Job Details:
07/27/2023
Installed previously ordered sump and dispenser. Cycle tested unit. All checks good. Left parts with customer as leak evidence present during repair
We serviced a
LG WASHER-FRONTLOAD
Model WM3370HWA
Near Dallas, TX 75248
John
Job Details:
07/27/2023
Customer concern is washer leaking from door. Found large amounts of dog hair built up on door boot and bottom of door glass causing water to seep through and run down front of machine. Cleaned hair from boot and door and tested. All checks good.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Tacoma, WA 98444
Cejay
Job Details:
07/27/2023
"Customer concern is that dishwasher is not dryer and rinse aid is not dispensing. Found damaged heater causing dishwasher not to dry, pulled error codes and preformed service cycle. No storred errors. Found rinse aid not dispensing, confirmed no operation of heater. Needs new heater and dispenser follow up scheduled for 08/02 8-12pm; ordrng 1 WPW10428217 (DISPENSER) and 1 W10518394 (HEATER)"
We serviced a
KENMORE RANGE
Model 79079623700
Near Coppell, TX 75019
John
Job Details:
07/26/2023
"Customer concern is oven not heating properly. Found temperature unable to be properly set. When knob is turned the temperature changes randomly and does not match with knob. Once knob is stopped, the read out on display randomly jumps around and then shuts off and stops heating. Recommend replacing oven control and temp sensor.; ordrng 1 318601500 (control) and 1 316217002 (sensor,oven probe)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5840BW0
Near Garland, TX 75043
Patrick
Job Details:
07/26/2023
"Upon disassembly, found transmission splines seized in spin basket. Must replace basket, outer tub and transmission. Unit uneconomical to repair. Customer must discontinue use. Left unit unplugged with water turned off. Auth # 129nmom"
We serviced a
ROPER WASHER-TOPLOAD
Model RAX4232KQ0
Near Balch Springs, TX 75180
Patrick
Job Details:
07/26/2023
"Customer concern, unit not spinning. Found torn wire to switch. Mended wire. Tested unit. All checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5057LW0
Near Graham, WA 98338
Cejay
Job Details:
07/26/2023
"Customer concern is that washer spun all night and now when starting a cycle it moves stright to complete and dose not wash. Service bulletin matching customers concern, motors ohms 8.7,4.3,4.3. Found failed capacitor causing washer not to operate. Needs new capacitor. Follow up s heduled for 08/01 1-5pm; ordrng 1 W11395618 (CAPACITOR)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2465NF1A
Near Tacoma, WA 98445
Cejay
Job Details:
07/26/2023
"Customer concern is dishwasher is not powering on. Found unit not wired correctly causing unit not to operate, rewired unit, cycle tested all checks good."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5000AW/A2 11
Near Puyallup, WA 98373
Cejay
Job Details:
07/26/2023
"Installed previously ordered drain pump motor, cycle tested washer all checks good."
We serviced a
SAMSUNG REFRIGERATOR
Model RS275ACBP/XAA
Near Plano, TX 75093
Lane
Job Details:
07/26/2023
Customer stated fresh food section is not cooling. Performed diagnostics found defrost system not working on fresh food side unable to remove panel without damaging due to ice build-up. Display is not legible for code identification. Customer will defrost unitfor 24hr with door open. Secondary appointment will be necessary for diagnostics.
We serviced a
KITCHENAID WALL OVEN
Model KEMS309BSS00
Near Dallas, TX 75252
Lane
Job Details:
07/26/2023
Customer stated microwave door glass cracked. Performed diagnostics foumd outer skin with glass broken. Part is showing discontinued currently. Advised customer. If customer can find part we will install for a labor charge with no warranty on repair.
We serviced a
MAYTAG WASHER-TOPLOAD
Model LA211
Near Richardson, TX 75081
Lane
Job Details:
07/26/2023
Customer stated washer produced a burning smell. Performed diagnostics found drive belt slipping causing issue. Replaced belts and performed multiple function tests. All functions checked good at time of service. ; ordrng 1 12112425 (Belt)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7230HW0
Near Balch Springs, TX 75180
Patrick
Job Details:
07/26/2023
"Customer concern, unit not draining. Confirmed. Removed debris from drain impeller. Tested unit. All checks good"
We serviced a
GE WASHER-TOPLOAD
Model GFW850SS1NWW
Near Mesquite, TX 75181
Patrick
Job Details:
07/26/2023
"Customer concern, unit leaking. Found drain clean out loose in housing. Tightened. Tested unit. All checks good."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW8630HC4
Near Tacoma, WA 98445
Cejay
Job Details:
07/26/2023
Customer concern is that washer is not dispensing dedergent. No stored errors. Manual activation of valves good. Preformed quick cycle diagnostics audiable hum from dedergent pump but no activation. Needs new dedergent pump. Follow up scheduled for 08/01 1-5pm. ; ordrng 1 W11316271 (MOTOR-PUMP)
We serviced a
GE WASHER-TOPLOAD
Model GTWN7450D0WW
Near Tacoma, WA 98445
Cejay
Job Details:
07/26/2023
"Customer concern is that washer is leaking. Upon arrival water on floor. Found leak coming from failed inlet valve. Water valve failed causing main board to short. Needs new main board, inlet valve and clamp kit.; ordrng 1 WH13X10057 (WATER VALVE - 3 SOLENOID) and 1 WH49X20000 (HOSE CLAMP SERVICE KIT) and 1 WH12X20503 (CONTROL AND FIRMWARE ASM)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW4
Near Sumner, WA 98391
Cameron M.
Job Details:
07/26/2023
"Customer concern is that washer does not run cycle. Attempted cycle test. Found lid lock fault, causing unit to not recognize lid position and start cycle. Needs new lid lock . Installed new lid lock. Cycle tested unit. All checks good ; used 1 W10810403 (LID LOCK ASSY) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PFGA
Near Garland, TX 75040
Lane
Job Details:
07/26/2023
Customer stated refrigerator isn't colling correctly. Performed diagnostics found ice dispenser seal missing. Dispenser seal and lever will need to be replaced to correct issue. All other functions checked good at time of service.
We serviced a
KENMORE DISHWASHER
Model 66513892K800
Near Rowlett, TX 75088
Lane
Job Details:
07/26/2023
Installed new control panel and performed multiple function tests after repair. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model PDT845SSJ2SS
Near Edgewood, WA 98372
Cameron M.
Job Details:
07/26/2023
"Customer concern is that top rack bottle jets do not stay mounted upper spray arm does not remain in place. Found broken tabs on bottle jet asm and mid conduit, causing components to fall from top rack during wash cycle. Also found lower spray arm hub broken causing poor wash quality during operation. Needs new mid conduit, bottle jet asm, bottle jet hose and lower spray arm hub unable to install warranty provided upper and lower spray arms until return visit due to damaged components. ; ordrng 1 WD21X20309 (CONDUIT MID BLASTER ASM) and 1 WD22X25478 (BOTTLE BLASTER ASM) and 1 WD24X20262 (HOSE BOTTLE BLASTER) and 1 HUBSPRAYARM (WD12X22852)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS2
Near Irving, TX 75063
John
Job Details:
07/26/2023
Customer concern is DW is not cleaning. Entered service mode and found F9 E1 error for diverter failure. Started test cycle and found unit fills properly but diverter constantly spins and never finds home and then drains. Needs new sump assy.; ordrng 1 W10805015 (Pump&motor)
We serviced a
HOTPOINT WASHER-TOPLOAD
Model RTW4440VQ2
Near Irving, TX 75061
John
Job Details:
07/26/2023
Installed new temp sensor and water valve. All checks good.
We serviced a
ROPER WASHER-TOPLOAD
Model RTW4516FW2
Near Dallas, TX 75211
John
Job Details:
07/26/2023
Customer concern is agitator in washer has come apart. Found previous company has replaced gear case. In doing so they installed the agitator bolt into the lower section of the agitator and just set the top section in place. Removed agitator bolt and reinstalled it properly through both agitator sections. Ran test cycle. All checks good.
We serviced a
WHIRLPOOL COOKTOP
Model W3CG3014XS00
Near Dallas, TX 75287
John
Job Details:
07/26/2023
Installed new spark harness and module. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW2
Near Puyallup, WA 98374
Cameron M.
Job Details:
07/26/2023
"Installed previously ordered motor, hub and gearcase. Cycle tested unit. All checks good."
We serviced a
KENMORE WASHER-FRONTLOAD
Model 110.45081400
Near Plano, TX 75093
John
Job Details:
07/26/2023
Installed new drain pump. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Graham, WA 98338
Cejay
Job Details:
07/26/2023
"Customer concern is that dishwasher is not heating and is leaving residue inside the unit. Pulled error codes. 7-1,5-1, verified operation of heater, stress test wash motor, durring drain cycle water is backing up into sink causing smell and difficulty draining. Advised customer plumber is needed. No mechanical or component failures at time of service."
We serviced a
GE RANGE
Model PB96OSJ4SS
Near South Hill, WA 98375
Cejay
Job Details:
07/26/2023
Tech was assigned as a helper;
We serviced a
LG DRYER-ELECTRIC
Model DLE1501W
Near Carrollton, TX 75010
Chad A.
Job Details:
07/26/2023
Customer stated getting error code d90 and unit shutting down. Performed vent test and unit failed. Checked blower wheel housing and exit airflow from back on dryer. All checked good and very clean. Vent restriction in house vent. Must be cleaned professionally.
We serviced a
KITCHENAID DISHWASHER
Model KUDK03FTSS3
Near Rockwall, TX 75087
Lane
Job Details:
07/26/2023
Customer stated dishwasher door falls open and doesn't wash well. Performed diagnostics found broken door tension cables and faulty wash pump. Door cables and pump and motor need replacing. All other functions checked good at time of service. ; ordrng 1 8194001 (Dorr balance kit) and 1 Wpw10780877 (Pump motor)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV419AEW/XAA
Near Rockwall, TX 75087
Lane
Job Details:
07/26/2023
Customer stated dryer wont start. Performed diagnostics found faulty belt. Idler has already been updated. Replaced belt and performed full function and heat cycle test. ; used 1 6602-001655 (Belt) from stock
We serviced a
GE DRYER-ELECTRIC
Model GFDN110EL0WW
Near Mesquite, TX 75181
Patrick
Job Details:
07/26/2023
Incorrect part ordered. Please order started parts. ; O-emld tckt
We serviced a
GE WASHER-TOPLOAD
Model WJSR4160D5WW
Near Mesquite, TX 75181
Patrick
Job Details:
07/26/2023
Replaced drain pump. Tested unit. All checks good.
We serviced a
GE DISHWASHER
Model GDF520PGJ5BB
Near Garland, TX 75043
Patrick
Job Details:
07/26/2023
"Customer concern, unit will not turn on. Connected nufi, found csm tripped. Reset no drain motor, no circulation motor during test. Installed firmware update (4) unit began normal operation. Must replace main control, and ui.; ordrng 1 WD21X31899 (Ui) and 1 WD21X24901 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ04
Near Garland, TX 75041
Lane
Job Details:
07/26/2023
"Customer stated fresh food items are freezing. Performed diagnostics found damper is faulty causing temperature instability. Both freezer and fresh food door gaskets need replacing. Freezer door rails are binding up preventing proper door closure. Sealed system checks good. All other functions checked good at time of service. ; rqstng P&A on 1 WPW10196393 (Damper control), ordrng 1 W10443313 (Door gasket) and 1 W10443315 (Freezer door gasket) and 2 W11658402 (Slide)s"
We serviced a
LG WASHER-FRONTLOAD
Model WM8100HVA
Near Spanaway, WA 98387
Cejay
Job Details:
07/25/2023
"Customer concern is that washer is not filling with water, reset washer and is not filling but makes a noise with a hot fill. Preformed service cycle multiple times, no issues. Found noise caused by high water preasure at hot inlet valve, reduced valve opening, cycle tested washer on hot fill, good fill rate all checks good. Returning 3 SQT provided parts."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9151YW00
Near Puyallup, WA 98374
Cejay
Job Details:
07/25/2023
"Customer concern is that washer is leaking. Signs of leak from door glass. Cycle tested washer could not replicat leak concern, unit struggled to drain. Found drain trap cloged. Removed clog cycle tested washer again still no leak, drain is correct. Advised customer on proper maintenance of door glass and door seal amd running regular cleaning cycles."
We serviced a
FRIGIDAIRE RANGE
Model FFEF3O16USB
Near Enumclaw, WA 98022
Cameron M.
Job Details:
07/25/2023
"Installed previously ordered infinite switches and element, cycle tested unit. All checks good"
We serviced a
GE DISHWASHER
Model CDT845P2NS1
Near Fife, WA 98424
Cameron M.
Job Details:
07/25/2023
"Arrived to diagnose dishwasher, customer on phone with husband advised unit was in process of return and exchange with home depot. Customer advised service not needed at this time."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50M7450W/A3
Near Puyallup, WA 98375
Cejay
Job Details:
07/25/2023
"Customer concern is that dryer is not heating. Found open element causing dryer not to heat. I stalled new element, cycle tested dryer and prefor,ed airflow test failed (yellow) advised customer dryer vents need service. ; used 1 DC47-00019A (HEATER-DRYER) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EP/A3 01
Near Spanaway, WA 98387
Cejay
Job Details:
07/25/2023
"Customer concern is that dryer is not heating. Found open element causing dryer not to heat needs new element. Installed new element, unable to cycle test dryer as it is not connected to utilities. ; ordrng 1 DC97-14486A (ELEMENT ASSEMBLY)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED6600TQ0
Near Plano, TX 75093
John
Job Details:
07/25/2023
Customer concern is Dryer door squeeks while in use. Found broken door catch causing noise. Replaced door catch from truck stock. All checks good.; used 1 WPW10111905 (CATCH) from stock
We serviced a
LG WASHER-TOPLOAD
Model WT7700HVA/01
Near Plano, TX 75075
Chad A.
Job Details:
07/25/2023
Customer stated unit not going through cycles. During testing found main pcb blown. Customer not moving forward on repair and parts not available.
We serviced a
LG REFRIGERATOR
Model LFX25960ST
Near Addison, TX 75001
Chad A.
Job Details:
07/25/2023
"Customer stated ice maker not functioning and interior lights not working. During testing testing found ice maker to cycle OK but freezer Temps too high. 10 to 15. Coils not blocked and all fans operating. Need sealed system repair. Compressor,freshfood evap,filter dryer. 134a unit. No repair at this time. Moving soon."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52J8700AP/A2
Near Allen, TX 75013
Chad A.
Job Details:
07/25/2023
Customer stated water not shutting off an bubbles at drain pipe at wall. During testing found cold water valve sticking open and drain hose from washer extended too far into wall drain. Need water valve assembly and drain hose adjustment.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Irving, TX 75062
Lane
Job Details:
07/25/2023
Customer stated dishwasher leaked water intermittently. Replaced spray arms due to cracking. Dishwasher did leak after part installation. Wash tub is warped causing a gap between the inner door panel seal and wash tub. Wash tub and inner door panel need replacing to correct issue.; ordrng 1 W11513977 (Wash tub) and 1 W11513971 (Door inner)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA48J7700AW/A2
Near Dallas, TX 75238
Lane
Job Details:
07/25/2023
Repaired door latch and performed multiple function tests. All functions checked good at time of service. Washer locked lid and started cycle multiple times.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Tacoma, WA 98465
Cameron M.
Job Details:
07/25/2023
"Customer concern is that dishwasher does not drain. Cycle tested unit, found stripped drain pump impeller. Causing unit to not drain. Needs new drain pump. Installed new drain pump. Cycle tested unit 3x, on third Cycle test found failed diverter motor causing unit to not wash properly. Needs new pump&motor assembly. Follow up visit scheduled for 8/4 8-12; ordrng 1 W11665769 (PUMP&MOTOR ASM)"
We serviced a
WHIRLPOOL COOKTOP
Model GLS3665RS03
Near Irving, TX 75039
John
Job Details:
07/25/2023
Installed new spark module and switch harness. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Irving, TX 75063
John
Job Details:
07/25/2023
Installed new agitator. All checks good.
We serviced a
GE RANGE
Model MERH752CAS
Near Dallas, TX 75206
John
Job Details:
07/25/2023
Customer cocner is range will not power on. Found no voltage supplied to outlet. Went to checks breaker and found construction being done behing customers home. And construction workers have turned breaker off while digging. Unable to function test unit due to no power.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Steilacoom, WA 98388
Cameron M.
Job Details:
07/25/2023
"Customer concern is that dishwasher does not wash properly and not completing cycle. F9e1(not draining). Cycle tested unit, found dead spot in drain pump motor, causing unit to not drain and complete cycle. Also found main control, intermittently failing to send voltage to drain pump. Causing unit to not drain and complete cycle. Needs new drain pump and control. Advised customer parts show out of stock. AHS TO SUPPLY ; ordrng 1 W11410070 (CNTRL-ELEC) and 1 W11497943 (PUMP-DRAIN)"
We serviced a
GE COOKTOP
Model PP9036SJ2SS
Near Lakewood, WA 98499
Cameron M.
Job Details:
07/25/2023
Customer concern is that cooktop does not boil water and trips breaker. Found unit only received 120v supply. Also found poor install connections at power supply. Also found evidence of electrical shorting in main power supply at junction connections. Advised customer electrician needed to correct. If issues persist call for service.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW7000XR2
Near Spanaway, WA 98387
Cejay
Job Details:
07/25/2023
"Customer concern is that washer originally was showing F6E1 not spinning, jad a company out to repair but issue still persists. No storred errors, Needs new MCU and outer door seal clamp. Requires auth. AHS to supply. ; ordrng 1 WPW10374126 (CNTRL-ELEC) and 1 W11266654 (CLAMP)"
We serviced a
GE DISHWASHER
Model GDF530PSM2SS
Near Richardson, TX 75082
Lane
Job Details:
07/25/2023
Installed new user control noard and performed full function test. All functions checked good at time of service.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6600SW2
Near Dallas, TX 75287
John
Job Details:
07/25/2023
Installed new drain pump. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8540BW1
Near Dallas, TX 75240
John
Job Details:
07/25/2023
Customer concern is washer leaking. Found bearing has failed and is allowing water to pass through the seal. Needs new outer tub assy.; ordrng 1 W10381078 (outer tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near South Hill, WA 98373
Cejay
Job Details:
07/25/2023
"Customer concern is there is damage to the dishwasher door due to impact. Found damage to inner panel, console and outer door is warped. Needs new inner panel and console, customer elected for attempt to manualy repair outer door. Advised customer will attempt but may need outer panel if door panel alignments are off. Customer declined repair at time of service. Collected service fee via card."
We serviced a
LG DISHWASHER
Model LDP6797BD
Near Puyallup, WA 98374
Cejay
Job Details:
07/25/2023
"Installed previously ordered control panel assembly, verified all buttons are working correctly, all checks good."
We serviced a
LG DISHWASHER
Model LDT7797BM
Near Orting, WA 98360
Cejay
Job Details:
07/25/2023
"Customer concern is that dishwasher display is not working properly and unit intermittenly powers down. Found display leds not working. Needs new display for leds not working and main control for intermittent issues of shutting down. Requires auth. ; ordrng 1 AGM76429502 (PARTS ASSEMBLY,SVC) and 1 AGL75675207 (ASSEMBLY,CONTROL)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5000EW/A3
Near Dallas, TX 75220
John
Job Details:
07/25/2023
Installed new motor duct assy. All checks good.
We serviced a
KENMORE DISHWASHER
Model 665.15113K216
Near Puyallup, WA 98375
Cameron M.
Job Details:
07/24/2023
"Customer concern is that dishwasher leaks from airgap. Found debris in airgap to disposal hose, causing unit to leak from airgap. Cleared hose and airgap. Cycle tested unit. Found open element causing unit to not heat and dry dishes. Needs new element follow up visit scheduled for 8/3 1-5; ordrng 1 W10518394 (HEATER)"
We serviced a
GE WASHER-FRONTLOAD
Model PFWS4600L0WW
Near Tacoma, WA 98445
Cameron M.
Job Details:
07/24/2023
"Customer concern is that washer wash shipped with airbags installed. Advised customer due to unit not being hooked up to utilities, unable to test unit. Removed airbags. Preformed thorough inspection of unit. Found no evidence of mechanical defects. All checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. Advised customer to monitor and call if issues arise after initial setup of unit. Customer retained airbags. Collected payment via"
We serviced a
LG DISHWASHER
Model LDP7708ST
Near Dallas, TX 75240
Lane
Job Details:
07/24/2023
Customer stated dishwasher was filling up on its own and began to leak. Shut water off going to dishwasher. Ordering water inlet valve. All other functions checked good at time of service.; ordrng 1 5221DD1001E (Water fill valve)
We serviced a
GE DRYER-ELECTRIC
Model GTDP300EM1WS
Near Heath, TX 75032
Patrick
Job Details:
07/24/2023
"Customer concern, unit will not turn on. Found broken timer knob. Must replace. ; ordrng 1 WE1M964 (Timer knob)"
We serviced a
KENMORE DISHWASHER
Model 66512773K310
Near Dallas, TX 75252
John
Job Details:
07/24/2023
Installed new upper rail and adjusters. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE53BB8900D/A3
Near Plano, TX 75075
John
Job Details:
07/24/2023
Installed new wire harness. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45T6000W/A3
Near Richardson, TX 75081
Lane
Job Details:
07/24/2023
Customer stated dryer makes abnormal noise. Performed diagnostics found faulty idler pulley. All other functions checked good at time of service. ; used 1 DC93-00634A (Idler pulley) from stock
We serviced a
GE DRYER-ELECTRIC
Model GTD42EASJ2WW
Near Wylie, TX 75098
Lane
Job Details:
07/24/2023
Performed full amp draw test. Dryer only pulled 6.7 amps on start up. Unable to get breaker to trip during testing. Found physical damage not seen on prior appointment causing some interference issues. Advised customer to have dryer circuit inspected and have dryer breaker changed to standard non GFI breaker.
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW1
Near Rockwall, TX 75032
Patrick
Job Details:
07/24/2023
Agitator came loose again. Tightened. Must replace. ; ordrng 1 W10772621 (Agitator bolt) and 1 285565 (Agitator complete)
We serviced a
HOTPOINT WALL OVEN
Model RK767G0J4BG
Near Sunnyvale, TX 75182
Patrick
Job Details:
07/24/2023
"Customer concern, lower oven not holding temperature. Timer does not function. Elements check good. Must replace thermostat and clock. AHS to supply parts. ; ordrng 1 WB19X10006 (Timer)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED9500TW3
Near Carrollton, TX 75007
John
Job Details:
07/24/2023
"Installed new felt seal and belt. While testing found light squeeling noise still present. Found idler pulley making noise. Replaced idler pulley from truck stock. All checks good. Advised Customer not to use dryer for at least 8 hours in ordert to allow felt seal glue to set-up. ; used 1 279640 (PULLEY,IDLER) from stock"
We serviced a
GE DRYER-ELECTRIC
Model GTDP490ED0WS
Near Spanaway, WA 98387
Cejay
Job Details:
07/24/2023
"Customer concern is that dryer turns on heats up but drum is not spinning. Found broken belt causing drum not to turn. Installed new belt, cycle tested dryer all checks good. ; used 1 WE03X29897 (BELT DRIVE) from stock"
We serviced a
KENMORE RANGE
Model 91194402301
Near Tacoma, WA 98445
Cameron M.
Job Details:
07/24/2023
"Customer concern is that oven takes long time to heat, burner intermittently not heating. Found open element causing oven to not heat to prescribed temperatures. Preformed cycle test of surface burners 5x, found faulty contacts in infinite switches, causing burners to not heat intermittently. Needs new burner and infinite switches. REQUIRES AUTH. ; ordrng 2 WB24T10022 (INFINITE SWITCH LF,RR)s and 2 WB24T10027 (INFINITE SWITCH RF/LR)s and 1 WB44T10010 (RANGE OVEN BAKE ELEMENT)"
We serviced a
ROPER DRYER-ELECTRIC
Model RES7646KQ2
Near Wylie, TX 75098
Lane
Job Details:
07/24/2023
"Customer stated dryer will not run under its own power. Performed diagnostics found faulty motor and blower wheel. Rotating parts have already been replaced. Rollers, idler and belt. Customer also stated buzzer constantly sound never shutting off. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Garland, TX 75044
Lane
Job Details:
07/24/2023
Customer stated range display is not working. Performed diagnostics found faulty control. All other functions checked good at time of service. ; ordrng 1 W11528249 (Control)