Local Reviews
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Nick R.
WASHER-TOPLOAD KENMORE 11027132410 Performed PM check cycle tested all checks good.
Jacob P.
WASHER-FRONT LOA LG WM3170CW "Customer complaint of LE error (locked motor error.) Found hall sensor and stator ohms out of range, needs new hall sensor and stator.; ordrng 1 6501KW2002A (Hall sensor) and 1 AJB73816004 (Stator)"
Nick R.
WASHER-FRONT LOA WHIRLPOOL WTW7000DW0 Performed PM check cycle tested all checks good.
Nick R.
DRYER-ELECTRIC SAMSUNG DV56H9000EP/A2 Customer complaint that dryer starts when the door is closed. Found bad motor relay on control board causing dryer to start automatically. Needs new control board. ; ordrng 1 DC92-01606D (Control board)
Nick R.
DRYER-ELECTRIC KENMORE 79681382410 Preformed PM check cycle tested all checks good
Jacob P.
COOKTOP GE JP328WK2WW Customer complaint of front right burner on unit always high. Found shorted infinite switch not regulating temps. Needs new infinite switch.; ordrng 1 WB23K34829 (Infinite switch)
Branden W.
DISHWASHER SAMSUNG DW80N3030US/AA 00 Complaint that dishwasher errors and constantly drains. Found failed inlet valve causing a leak. Leak detector trips and runs pump. Needs new inlet valve. Next service 9/3 10-2; ordrng 1 DD82-01588A (Inlet vlave)
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45H6300EW/A3 01 "Installed previously ordered motor assembly. Test cycled, all checks ok."
Nick R.
DRYER-ELECTRIC SAMSUNG DV48J7770EP "Customer complaint that dryer is making a weird sound. Found both back rollers are seized, causing lot of noise. Needs new back rollers. Installed new rollers and cleaned and calibrated moisture sensor. Cycle tested all checks good. ; used 2 DC97-16782A (DRUM ROLLER) from stock"
Nick R.
DRYER-ELECTRIC KENMORE 11065132410 Preformed PM check cycle tested all checks good
Jacob P.
DISHWASHER SAMSUNG DW80N3030US Customer complaint of unit not filling with hot water and shutting down in the middle of the cycle. Found water temps at sink 108. Informed customer temps need to be higher to achieve proper wash results. Unit was full of water upon arrival due to unit shutting down in the middle of the cycle. Needs new control board.; ordrng 1 DD81-02638A (Control board)
Nick R.
DISHWASHER KITCHENAID KUDC20FVSS3 "Installed new wash cap, hub, seal, and spray arm. Cycle tested all checks good."
Branden W.
DRYER-ELECTRIC WHIRLPOOL WED49STBW0 Complaint that dryer timer knob broke off. Found timer shaft broken. Needs new timer. ; ordrng 1 W10846428 (Timer)
Branden W.
RANGE KENMORE 79095059311 Complaint that broil element blew up. Found broil element shorted out. Needs new element. Next service 8/27 10-2; ordrng 1 316203301 (Broil element)
Jacob P.
WASHER-TOPLOAD LG WD100CW "Installed previously ordered lid assembly. Test cycled, all checks ok."
Branden W.
WASHER-FRONT LOA WHIRLPOOL WFW5620HW0 Complaint that washer will not run a cycle and produces F7 E2 (MCU failure) error. Found stator ohms out of range. Needs new stator and control. Parts are factory order. ; ordrng 1 W11354541 (Stator)
Branden W.
DISHWASHER GE GDT665SSN0SS Installed new dispenser. Cycle tested. All checks ok.
Jacob P.
WASHER-TOPLOAD SAMSUNG WA50M7450AW/A4 Customer complaint of unit not draining. Found broken impeller in drain pump. Needs new drain pump assy.; ordrng 1 DC97-19289F (Drain pump assy)
Branden W.
DISHWASHER GE GDT655SMJ0ES Installed new rack wheel assembly.
Jacob P.
WASHER-FRONT LOA KENMORE 79641362910 "Customer complaint of unit making loud sound in spin cycle and shaking. Found unit making very high pitch sound in spin cycle, unable to verify shaking due to no load to test with. Unit has bad rear bearing and worn shocks. Needs new tub and basket assembly and shocks. Tub assy is out of stock.; ordrng 3 ACV72909503 (Shocks)s and 1 AJQ74873904 (Tub and basket assy), states that autho needed"
Nick R.
OTHER SAMSUNG RF263BEAEWW/AA Performed PM check cycle tested all checks good.
Jacob P.
LAUNDRY CENTER FRIGIDAIRE FEX831CS0 "Installed previously ordered timer. Test cycled, all checks ok."
Jacob P.
WASHER-TOPLOAD LG WT5270CW "Customer complaint of unit making noise while agitating. Found transmission shaft loose causing rotor to rub on stator while agitating. Unable to remove rotor, rotor fused to transmission shaft. Will have to cut rotor off and replace transmission, stator and rotor.; ordrng 1 AEN73131403 (Transmission assembly) and 1 AJB73816004 (Stator assembly) and 1 AHL72914404 (Rotor), states that autho needed"
Branden W.
WASHER-TOPLOAD MAYTAG MVWB865GW0 Complaint that washer produces F5 E1 error and will not work. Found failed lid switch. Replaced lid switch. Cycle tested. All checks ok. ; used 1 W10810403 (LID LOCK ASSY) from stock
Branden W.
RANGE KITCHENAID KSEG950ESS1 Installed new control. Cycle tested. Good temps. All checks ok
Nick R.
OTHER KENMORE 11171215610 Performed PM check cycle tested all checks good
Jacob P.
WASHER-FRONT LOA SAMSUNG WF328AAW/XAA "Customer complaint of unit not spinning clothes all the way out. Found control board sending intermittent voltage to motor, needs new control board. Control board is discontinued.; ordrng 1 MES-AG3MOD-S2 (Power board) and 1 MFS-WF318A-T0 (Control board), states that autho needed"
Nick R.
WASHER-TOPLOAD KENMORE 11027042602 Performed PM check cycle tested all checks good
Branden W.
RANGE LG LRE3194ST/00 Complaint of F9 heat error and long preheat. Found relay on relay board melted. Causing improper oven operation. Needs new relay board. Next service 8/31 10-2; ordrng 1 EBR74164814 (Relay board)
Branden W.
DISHWASHER KENMORE 66517742K010 Performed PM check. All checks good
Nick R.
DRYER-ELECTRIC GE GTD42EASJ4WW Performed PM check cycle tested all checks good
Jacob P.
RANGE JENN-AIR JES9900BAS "Customer complaint of no functions working. Found software glitch in display board. Performed hard reset on unit. Test cycled, all checks ok."
Branden W.
RANGE FRIGIDAIRE FEFL78CBA Installed new board and overlay. Cycle tested. All checks good.
Branden W.
DISHWASHER SAMSUNG DW80M2020US/!AA 00 Complaint that dishwasher stops and produces leak error. Found inlet valve leaking. Needs new valve. ; ordrng 1 DD81-02265A (A/S-WATER VALVE)
Jacob P.
LAUNDRY CENTER GE GUD24GSSJ0WW "Installed previously ordered transmission and o ring. Test cycled, all checks ok."
Branden W.
DISHWASHER KITCHENAID KDPE234GPS0 Customer complaint that dishwasher does not wash. Found 120v to wash pump. Pump does not run. Needs new wash pump. Next service 9/8 10 -2; ordrng 1 W11084656 (MOTOR-PUMP)
Branden W.
WASHER-TOP LOAD SAMSUNG n/a Customer that answered door said appointment is for a refrigerator. I advised we have a washing machine work order. Customer said washer was fine but refrigerator is not. I confirmed last name on work order. Advised to call and get work order corrected. No work done.
Jacob P.
DRYER-ELECTRIC MAYTAG MEDB835DW4 "Customer complaint of no heat. Found open heating element. Replaced heating element. Test cycled, all checks ok ; used 1 WP3387747 (Heating element) from stock"
Nick R.
LAUNDRY CENTER GE GUD24GSSJ0WW Tech was assigned as a helper;
Jacob P.
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 11 "Customer complaint of unit not draining or spinning. Found debris in drain pump causing slow drain. Cleaned drain pump. Test cycled, all checks ok."
Nick R.
OTHER KENMORE 11161212610 Performed PM check cycle tested all checks good
Nick R.
DRYER-ELECTRIC ROPER RED4516FW Customer complaint that dryer won't start. Found a glove stuck in the blower wheel stopping the motor from turning the drum. Removed glove cycle tested all checks good.
Jacob P.
WASHER-FRONT LOA KENMORE 79641783710 "Customer complaint of chime not working and start button not always working. Turned chime back on, checks ok. Found control panel shorted causing start button to be unresponsive. Needs new control panel.; saved tckt , states that autho needed"
Jacob P.
WASHER-FRONT LOA LG WM3700HWA Customer complaint of knob not changing cycles. Found display responsive but cycle select won't change. Needs new display board.; ordrng 1 EBR85194701 (Display board)
Jacob P.
DISHWASHER GE GDT695SMJ0ES "Customer complaint of unit not powering on. Found status led on control board steady on, indicating a software issue with the control board. Needs a new control board.; ordrng 1 WD21X22949 (Control board)"
Jacob P.
DISHWASHER GE GDT580SMF8ES "Customer complaint of unit leaking. Found door tweaked causing poor seal in left side of tub. Needs new door assembly and tub seal.; ordrng 1 WD14X20128 (Right hinge) and 1 WD14X20129 (Left hinge) and 1 WD27X22997 (Outer door panel) and 1 WD01X22836 (Right retainer strip) and 1 WD01X10634 (Left retainer strip) and 1 WD01X22512 (Left hinge support) and 1 WD01X22513 (Right hinge support) and 1 WD31X20490 (Inner door panel) and 1 WD08X22095 (Tub seal), states that autho needed"
Branden W.
DISHWASHER SAMSUNG DMT800RHB/XAA Installed new case break and sensor. Cycle tested x3. All ops good.
Jacob P.
WASHER-FRONT LOA SAMSUNG WV55M9600AV/ A5 02 Customer complaint of 188J error (display board error). Needs new display board kit.; ordrng 1 DC92-02104A (Display kit)
Branden W.
WASHER-FRONT LOA LG WT1501CW Customer complaint that washplate came off. Reinstalled washplate with loctite on bolt threads. Also water pressure too low. Cycle tested both hot and cold. Found no pressure issues. All checks ok.
Branden W.
DISHWASHER KITCHENAID KDTE254ESS2 Complaint that upper left rack falling. Found rear not clipped in properly causing front to pop out. Installed properly. All checks ok.
Branden W.
RANGE KITCHENAID KSEG950ESS1 Customer complaint that oven is too hot and shuts down. Found F6-E1 (runaway temps) error stored. Needs new main control. Next service 8/26 8-12; ordrng 1 W11100515 (CNTRL-ELEC) and 2 WP3196068 (LENS-LIGHT)s
Branden W.
WASHER-FRONT LOA SAMSUNG WF448AAW/XAA 01 Complaint that washer will error when filling. Found inlet screen plugged. Cleaned screen. Unable to clean hot side as wall faucet is seized. Advised faucet needs repaired. Once repaired to call back and we can clean screen. Cold fill working well.
Jacob P.
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 "Customer complaint that after cycle is finished, lights circle on the display and drum turns. Advised customer that this is the wrinkle prevention option. Informed how to turn option on and off. Unit functioning as designed."
Nick R.
DRYER-ELECTRIC SAMSUNG DV42HS200EW/A3 04 Customer complaint that dryer isn't heating. Found dryer with a open heating element causing dryer not to heat. Needs new heating element installed new heating element cycle tested all checks good ; used 1 Dc97-14486a (Heating element) from stock
Nick R.
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 01 "Customer complaint that dryer is making a loud noise. Found the dryer has a seized back rollers causing the loud noise, needs new back rollers installed new roller cycle tested all checks good.; used 2 Dc97-16782a (Rollers) from stock"
Jacob P.
WASHER-FRONT LOA SAMSUNG WF448AAP/XAA 02 "Customer complaint that unit uses only hot water. Found fill hoses swapped on valves. Swapped hoses. Test cycled, all checks ok."
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW9200SQ00 Customer complaint of door locked. Manually unlocked door. Found bad contacts in door switch causing unit to think door is open. Needs new door lock.; ordrng 1 WP8183270 (Door lock)
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 "Installed previously ordered knob. Test cycled, all checks ok."
Nick R.
WASHER-TOPLOAD MAYTAG MVWB835DW1 Installed new lid cycle tested all checks good.
Jacob P.
WASHER-TOPLOAD MAYTAG MVWC565FW1 "Customer complaint of unit not agitating or spinning. Put into service mode and test cycled agitate and spin, checks ok. Put into regular cycle, agitate checks ok. Put into drain and spin, spins ok. No error codes stored. Unable to verify complaint at time of service. Advised customer to call back if problem persists."
Nick R.
WASHER-FRONT LOA SAMSUNG 401WV60M9900AV/A5 01 Performed PM check cycle tested all checks good
Nick R.
WASHER-FRONT LOA MAYTAG MAH8700AWW Customer complaint that washer will not start at all. Found the washers control board has malfunction. (In pictures) causing the washer not to start. Needs new control board.; ordrng 1 34001478 (Control board)
Jacob P.
DISHWASHER WHIRLPOOL WDT720PADM1 "Customer complaint of unit making clicking sound and not washing, and segment of heating element bright orange. Found diverter leaking and making clicking noise, unable to shift. Also found heating element weak on one point and electronic control board error stored. Needs new sump assembly, control board and heating element. Advised customer that sump assembly is currently out of stock and may take awhile to get in.; ordrng 1 WPW10671941 (Sump assembly) and 1 W10751502 (Control board) and 1 W10518394 (Heating element), states that autho needed"
Branden W.
DRYER-ELECTRIC SAMSUNG DVE45N5300W/A3 Customer complaint that dryer will not heat. Found open heating element causing no heat. Replaced element. Cycle tested. All checks ok. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Jacob P.
LAUNDRY CENTER WHIRLPOOL WET4024HW0 "Customer complaint of baffle coming unattached. Found screw holes for baffle stripped, needs new baffle and screws.; ordrng 2 W10853898 (Screw)s and 1 685207 (Baffle)"
Jacob P.
WASHER-TOPLOAD WHIRLPOOL WTW4816FW2 Customer complaint of unit not powering on. Found good voltage to board and no indicator light on. Needs new control board. Customer declined repair.
Jacob P.
WASHER-TOPLOAD GE GTWP2000F1WW Customer complaint of unit starting on it's own twice. Needs new control board.; ordrng 1 WH12X10614 (Control board)
Nick R.
WASHER-FRONT LOA KENMORE 79641262610 Performed PM check cycle tested all checks good.
Nick R.
OTHER KENMORE 79080362310 Performed PM check cycle tested all checks good.
Nick R.
DRYER-ELECTRIC SAMSUNG DV42H5200EW/A3 04 Customer complaint that dryer isn't heating. Found open heating element causing dryer not to heat. Needs new heating element. Installed new heating element cycle tested all checks good ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Nick R.
RANGE KENMORE 79072903013 Performed PM check cycle tested all checks good.
Branden W.
DRYER-ELECTRIC MAYTAG MEDX655DW1 Installed new timer. Cycle tested. All checks good.
Jacob P.
DRYER-ELECTRIC KENMORE 79681383410 "Performed pm check, all checks ok."
Nick R.
DRYER-ELECTRIC KENMORE 11065132411 Performed PM check cycle tested all checks good.
Nick R.
WASHER-FRONT LOA LG 796WM1388HW Performed PM check cycle tested all checks good.
Branden W.
WASHER-TOPLOAD MAYTAG MVWB835DW1 Customer complaint that washer will not power on. Found 120v to main board. Per Whirlpool need to replace console and main control together.; ordrng 1 W10861510 (CONSOLE) and 1 W11024149 (CNTRL-ELEC)
Branden W.
DISHWASHER GE GDT535PSM0SS Customer complaint dishwasher will not operate until power is reset. Dishwasher tripping current sense module. Has happened 3 times and not happened since. Cycle tested all loads. Found no signs of leaks. All checks ok at this time.
Branden W.
DRYER-GAS MAYTAG MGDC200XW2 "Complaint that dryer timer not working and dryer does not heat. Found open thermal fuse causing no heat. Replaced fuse and operating thermostat. When testing. Found timer has failed contact causing dryer to not run cool down or air fluff cycles. Needs new timer. Next service 8/28 10-2; ordrng 1 W11043385 (Timer), used 1 WP3392519 (FUSE-THRML), and 1 WP3387134 (THRMST-FIX) from stock"
Branden W.
RANGE SAMSUNG NE58K9430SS/AA Customer complaint that bottom convection fan not working. And cooling fan will run for days sometimes. Found both upper and lower convection fans failed. Aslo found sticking relay on sub PCB board. Needs new fan motors and PCB. ; ordrng 1 DG96-00110F (Convection motor upper) and 1 DG96-00110E (Convection motor lower) and 1 DE94-03610A (ASSY PCB EEPROM)
Jacob P.
DISHWASHER GE DDT575SMF2ES "Installed previously ordered door switch. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC MAYTAG MEDC215EW1 "Customer complaint of unit heating but not tumbling. Found ahorted heating element causing unit to always heat and open thermal fuse causing dryer not to turn on. Replaced heating element and thermal fuse. Test cycled, all checks ok. ; used 1 279838 (Heating element), and 1 WP3392519 (Thermal fuse) from stock"
Jacob P.
WASHER-FRONT LOA LG WM3670HWA "Customer complaint of words coming off of console and display and would like them stenciled back on. Advised customer we cannot stencil words back onto machines, we will have to replace console and display board.; ordrng 1 EBR78534427 (Display board) and 1 AGL74115120 (Console)"
Nick R.
WASHER-TOPLOAD KENMORE 11082881100 Performed PM check cycle tested all checks good.
Jacob P.
DRYER-GAS GE GFD45ESSM0WW "Customer complaint of long dry times. Ran air flow test, 100% plugged. Removed vent from back of dryer and ran air flow test again, green. Advised customer that vent from back of dryer to outside needs to be cleaned asap. Dryer functioning as designed."
Nick R.
DRYER-ELECTRIC KENMORE 79681582410 Performed PM check cycle tested all checks good.
Jacob P.
DISHWASHER GE DDT575SMF2ES "Customer complaint of machine not starting due to door not latching. Found broken receiver on latch, needs new door latch.; ordrng 1 WD21X10490 (Door latch)"
Nick R.
WASHER-TOPLOAD MAYTAG MVWB835DW1 Customer complaint that when starting the washer it makes a clicking sound then shuts off. Found lid has a crank in the back left side causing washers lock to fail. Needs new lid ; ordrng 1 W11259006 (Lid)
Jacob P.
WASHER-FRONT LOA GE GFWN1600J1WW "Customer complaint of unit not draining. Customer moved unit outside cuz it was also leaking. After moving unit outside, customer tested machine and it is now draining. Found drain pump filter seal crushed causing leak. Needs new drain pump filter. Advised customer that part is back ordered and may take awhile to arrive.; ordrng 1 WH23X10029 (Drain pump filter)"
Nick R.
DISHWASHER JENN-AIR JDB1100AWB Tech was assigned as a helper;
Nick R.
DRYER-ELECTRIC WHIRLPOOL WED8800YW0 Ordered lint screen
Nick R.
DRYER-ELECTRIC SAMSUNG DVE50M7450W/A3 Customer complaint that dryer starts as soon as you close the door. Found the dryer has a stuck motor relay causing dryer to start when the door is closed. Needs new control board ; ordrng 1 DC92-01729P (Main control board)
Jacob P.
WASHER-TOPLOAD LG WT1901CK Customer complaint of unit producing LE error (locked motor). Found control board not detecting basket movement and stator ohms out of range. Needs new control board and stator.; ordrng 1 EBR80321813 (Control board) and 1 AJB73816004 (Stator)
Jacob P.
WASHER-FRONT LOA GE WBVH6240F0WW "Customer complaint of unit making burning smell and basket off its tracks. Found unit with worn rear bearing. Needs new basket, rear tub, tub gasket and door boot.; ordrng 1 WH08X10036 (Door boot) and 1 WH45X10142 (Basket) and 1 WH08X10023 (Tub gasket) and 1 WH45X10071 (Outer ear tub)"
Jacob P.
DISHWASHER JENN-AIR JDB1100AWB "Customer complaint of unit not drying now. Installed previously ordered control board. Tested through full normal wash cycle, all checks ok."
Nick R.
RANGE KENMORE 79096119401 "Customer complaint that oven isn't heating. Found oven with a failed control board not sending voltage to the bake or broil element. Needs new control board, and overlay. ; ordrng 1 316557118 (Control board) and 1 316419141 (Overlay)"
Jacob P.
WASHER-TOPLOAD KENMORE 11022722101 Customer complaint of unit not spinning and making a clicking sound. Found burnt contacts in timer causing intermittent voltage to motor. Advised customer that motor may also be bad but we will not know until we get a new timer in it and have good voltage to it. Customer declined repair.
Nick R.
DRYER-ELECTRIC WHIRLPOOL 11067032601 "Customer complaint that front seal of the drum has broken, needs new seal. Installed new seal cycle tested all checks good"
Nick R.
DISHWASHER WHIRLPOOL WDF520PADB7 "Customer complaint that dishwasher doesn't wash.; ordrng 1 WPW10082861 (Rack stop) and 1 W10879262 (Motor pump) and 1 WPW10538166 (Grommet) and 1 W10445975 (Hose) and 1 W10906426 (Control board), states that autho needed"
Jacob P.
OVEN/STOVE SAMSUNG NE58K9500SG/AA 01 Customer complaint of oven locked and no power. Found connector on relay board corroded causing no power to machine. Needs new relay board.; ordrng 1 DE92-02439G (Relay board)
Jacob P.
WASHER-TOPLOAD LG WD100CW Customer complaint of hinge broken. Found housing for hinge on lid broken. Needs new lid assy.; ordrng 1 AGM75369503 (Lid assy)
Nick R.
DRYER-ELECTRIC KENMORE 79681728000 Customer complaint that dryer doesn't work. Found the control lock activated on dryer causing dryer not to start. Unlocked controls cycle tested all checks good.
Branden W.
WASHER-TOPLOAD GE GTW460ASJ5WW "Customer complaint that washer leaks and does not complete cycle. Found transmission leaking through center shaft. Water in shifter assembly. Needs new transmission, shifter, belt, pulley and agitator. ; ordrng 1 WH38X27335 (PLATFORM TRANS ASM KIT ) and 1 WH05X25036 (MODE SHIFTER ASM) and 1 WH49X25379 (TRANSMISSION PULLEY & NUT) and 1 WH01X24697 (WASHING MACHINE DRIVE BELT) and 1 WH43X25447 (AGITATOR BASE ASM)"
Branden W.
COOKTOP GE ZGU661EM1WG Customer complaint that downdraft hood does not raise up or lower. And burner will not spark. ; ordrng 1 WB20X133 (SPARK MODULE) and 5 WB13K5058 (Ignitor NLA)s and 5 WB3K108 (Knob NLA)s
Jacob P.
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 01 "Installed previously ordered PCB kit. Test cycled, all checks ok."
Jacob P.
RANGE KENMORE 79078763401 "Customer complaint of bake not working. Found weak igniter causing no ignition. Replaced igniter. Test cycled, all checks ok.; used 1 Wb13k21 (Igniter) from stock"
Jacob P.
DRYER-ELECTRIC MAYTAG MEDB835DW4 "Customer complaint of squealing noise. Found seized idler pulley causing noise. Replaced idler pulley and cleaned all rollers and shafts. Test cycled, all checks ok.; used 1 279640 (Idler pulley) from stock"
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW9500TC01 "Customer complaint of F35 error (pressure switch error). Found capacitors on control board popped and pressure switch unable to read. Control board out of stock and pressure switch discontinued. AHS to supply parts. ; ordrng 1 WPW10180782 (Control board) and 1 W10156252 (Pressure switch), states that autho needed"
Branden W.
DRYER-ELECTRIC WHIRLPOOL WED5620HW Customer complaint that dryer will not start. Cycle tested numerous times. Dryer ops good. Advised to not press too hard and buttons as they are not buttons but touch pads. Customer does not like her new washer and dryer and will never purchase whirlpool again.
Nick R.
DISHWASHER KITCHENAID KUDS25SHWH1 Preformed PM check cycle tested all checks good
Branden W.
DISHWASHER GE GDT665SSN0SS Customer complaint that drying agent leaks from dispenser. Per GE tech support. Needs new dispenser. ; ordrng 1 WD12X24058 (DISHWASHER DETERGENT DISPENSER-NO SENSOR)
Jacob P.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer complaint of upper left track broken. Replaced adjusters. Test cycled, all checks ok.; used 1 W10712395 (Adjusters) from stock"
Branden W.
DISHWASHER WHIRLPOOL WDT720PADM2 Installed new element. Reset controls. Cycle tested. No leaks. Good temps. All checks good.
Branden W.
DISHWASHER GE GDT655SMJ0ES Installed new diverter assembly. Cycle tested x3. No leaks. Dishwasher not mounted and toe panel off prior to service. Advised dishwasher should be mounted to cabinet to prevent movement.
Nick R.
DRYER-ELECTRIC SAMSUNG DVE45R6100C/A3 Customer complaint that dryer starts as soon as you close the door. Found dryer with a stuck motor relay on the control board. Causing dryer to constantly run. Needs new control board.; ordrng 1 DC92-01729Y (Main control board pcb)
Nick R.
OTHER SAMSUNG 40185907OTL Performed PM check cycle tested all checks good.
Jacob P.
RANGE GE JB645RK6SS Customer complaint of glass cooktop cracked. Advised customer that physical breaks are not covered after 7 days of purchasing. Provider customer with collect call estimate. Customer declined repair.
Nick R.
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 01 "Customer said the washer had an error code and wanted me to make sure the washer was ok. Found a UB error code. Cycle tested all checks good, advised the customer about the UB error code."
Nick R.
DRYER-ELECTRIC KENMORE 79681072310 "Customer complaint that dryer takes a long ti,e to dry clothes. Ran airflow test came back good, ran a temperature check, came back good. Cycle tested all checks good. Advised customer to use smaller load sizes."
Branden W.
WASHER-FRONT LOA WHIRLPOOL WFW5620HW0 New board also missing heater connector. Per Lowes/Whirlpool. Trying board from revision 2 W11322903. Next visit 8/27 10-2; ordrng 1 W11322903 (ACU)
Branden W.
RANGE FRIGIDAIRE FEFL78CBA Customer complaint that oven will not work. Display is off. Found 120v to main board. Board is unresponsive. Needs new main board. Next service 8/26 10-2; ordrng 1 316207529 (Control) and 1 316220805 (Overlay)
Jacob P.
WASHER-TOPLOAD KENMORE 11022912100 "Installed previously ordered transmission, clutch and coupler. Test cycled, all checks ok."
Branden W.
DISHWASHER FRIGIDAIRE FFBD2412SS0A Customer complaint that dishwasher does not drain completely and leaks from door. Found drain hose clogged with food debris causing slow drain. Slow drain leaving water in dishwasher causing overfill and leak. No other leaks found. Seals are in good condition. Cleaned drain hose. No airgap installed and drain hose has no high loop. Added high loop under sink. Advised to run several clean cycles. Customer stated deductible was waived. No deductible collected.
Nick R.
WASHER-TOPLOAD KENMORE 11022352510 Performed PM check cycle tested all checks good
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45H6300EW/A3 01 Customer complaint of unit not starting. Found motor has bad centrifugal switch causing drum not to turn. Needs new motor assembly.; ordrng 1 DC93-00101N (Motor assembly)
Branden W.
DISHWASHER MAYTAG MDB4949SDZ0 "Installed new main control, OWI sensor and drain pump. Tested in normal and auto cycles. All checks good."
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW8740DW0 "Installed previously ordered control board. Test cycled, all checks ok."
Jacob P.
WASHER-FRONT LOA WHIRLPOOL GHW9100LW2 "Customer complaint of unit not always spinning clothes all the way out. Found unit unable to balance load due to worn rear bearing. Needs new basket, outer rear tub and tub gasket. Basket is discontinued and tub is out of stock. AHS to supply parts.; ordrng 1 8181914 (Basket) and 1 W10772617 (Outer rear tub) and 1 WP8181673 (Tub gasket)"
Branden W.
WASHER-TOPLOAD KENMORE 11069133413 Customer complaint that washer is loud in spin cycle. Found worn transmission bearings causing noise. Needs new transmission. ; ordrng 1 W10811956 (GEARCASE) and 1 W10752187 (Screw) and 1 W10752285 (WASHPLATE)
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 "Installed previously ordered control board. Test cycled, all checks ok."
Branden W.
WASHER-FRONT LOA LG WM2801HLA Customer complaint that washer will not fill. Found dead drain pump causing water to remain in washer. Washer will not fill unless it drains. Replace drain pump. Cycle tested. all checks ok; used 1 4681EA2001T (DRAIN PUMP) from stock
Nick R.
DRYER-ELECTRIC SAMSUNG DV42H5200EP/A3 03 "Customer complaint that dryer makes a knocking noise. Found both back rollers seized, causing dryer to make a knocking sound. Needs new back rollers. Installed new rollers cycle tested all checks good.; used 2 Dc97-16782a (Rollers) from stock"
Jacob P.
WASHER-TOPLOAD WHIRLPOOL LA6800XTW0 "Customer complaint of unit making high pitch squealing sound. Found worn drain pump causing sound. Replaced drain pump. Test cycled, all checks ok.; used 1 WP3363394 (Drain pump) from stock"
Branden W.
WASHER-FRONT LOA LG WM3677HW Customer complaint that washer leaks. Not sure where or when. Cycle tested x5 in different cycle and service mode. No active leaks found at time of service. Found signs of leak from dispenser. Door boot/glass and rear vent. Fiund a build up suds in washer causing leak from rear vent. Advised to use less detergent. Found debris between boot and glass. Cleaned debris. Advised to clean door glass regularly. Found no issues with dispenser. Advised that detergent pods should be placed directly in washer and not dispenser as it may cause water to back up and leak. Washer ops good at this time. Advised to call if lpissue persists. No deductible collected as tenants stated owner is responsible. FAHW to collect.
Nick R.
DRYER-ELECTRIC KENMORE 11066132411 Performed PM check cycle tested all checks good
Jacob P.
WASHER-TOPLOAD GE GTWP2000F1WW "Customer complaint of start button not working. Found rubber for button stuck inside of console. Repeated rubber. Test cycled, all checks ok."
Nick R.
WASHER-FRONT LOA SAMSUNG 401WV60M9900AV/A4 Performed PM check cycle tested all checks good
Jacob P.
WASHER-TOPLOAD WHIRLPOOL GSQ9612KQ2 "Customer complaint of unit not spinning. Found transmission and clutch soaked in oil. Needs new transmission, clutch and coupler.; ordrng 1 285785 (Clutch) and 1 3360629 (Transmission) and 1 285753A (Coupler)"
Jacob P.
DISHWASHER SAMSUNG DW80K7050UG/AA 03 "Customer complaint of unit producing LC error and top spray arm coming off. Customer stated they shut unit off for about a week and ran it again and it finished the cycle. Uninstalled unit and checked for leaks, no signs of water under unit. Needs new feed tube. Advised customer to use dishwasher and if LC code happens again then to call back. Informed customer part is on back order.; ordrng 1 DD82-01308A (Feed tube)"
Jacob P.
WASHER-TOPLOAD SAMSUNG WA52M7750AW/A4 01 "Customer complaint of unit not finishing cycle when ran overnight twice, then leaked and flooded laundry room. Customer stated she's ran as few small cycles since the and everything finished fine. Found 4C (no water), bc2 (stuck key) and DC (lid lock open) errors stored. Test cycled machine on deep wash, no signs of leaks. Per STG, ordering new PCB kit.; ordrng 1 DC92-02005A (PCB kit)"
Jacob P.
WALL OVEN KENMORE 79041143510 "Customer complaint that timer 1 is hard to use. Found buttons on display shorted. Needs new display board. Test cycled temps, checks ok.; ordrng 1 808957409 (Display board)"
Branden W.
DISHWASHER GE GDT695SSJ0SS Customer complaint that dishwasher will not drain. Found failed drain pump. Needs new pump. Dishwasher not mounted and tow panel not mounted prior to service. Next service 8/24 10-2; ordrng 1 WD19X25180 (Drain pump kit)
Branden W.
DISHWASHER SAMSUNG DW80M2020US/AA 00 Customer complaint that dishwasher produces leak error. Found that inlet valve slowly seeps water. Needs new inlet valve. Part is back ordered. No ETA given. ; ordrng 1 DD81-02265A (A/S-WATER VALVE)
Branden W.
DISHWASHER WHIRLPOOL DU811SWKQ0 Customer complaint that dishwasher will not drain fully. Found drain separator worn out causing poor drain. Also found cooling fin on motor broken off. Causing motor to overheat. Needs new separator and motor assembly. ; ordrng 1 WP8520839 (SEPARATOR) and 1 WPW10247394 (PUMP&MOTOR) and 1 WP3369178 (BALL-CHECK) and 1 WP8520841 (FUNNEL-SEP)
Jacob P.
LAUNDRY CENTER GE GUD24GSSJ0WW Customer complaint of unit leaking. Found unit has bad bearings and caused leak. Needs new transmission and o ring.; ordrng 1 WH16X22783 (Transmission) and 1 WH09X22745 (O ring)
Nick R.
WASHER-FRONT LOA KENMORE 79641393511 Preformed PM check cycle tested all checks good
Nick R.
OTHER KENMORE 11171215611 Preformed PM check cycle tested all checks good.
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW75HEFW0 "Customer complaint of unit leaking. Found drain hose loose causing leak inside and outside unit. Removed drain hose and checked for blockages, all clear. Reattached and tightened hose. Test cycled ×5, all checks ok."
Branden W.
RANGE KENMORE 91163275790 Customer complaint that left rear burner does not work and other elements dont sit level. Found bad contacts in infinite switch not sending voltage from L2 to burner. Needs new switch. Found buners do not sit level because wrong burner bowls are installed. Needs new bowls. Next service 8/21 8-12; ordrng 1 WB23K5027 (RANGE SURFACE ELEMENT SWITCH 2350W) and 2 WB31K5024 (RANGE 6' CHROME BURNER BOWL')s and 2 WB31K5025 (RANGE 8' CHROME DRIP BOWL)s
Nick R.
DISHWASHER KITCHENAID KDTE254ESS2 Installed new adjuster cycle tested all checks good.
Branden W.
WALL OVEN KITCHENAID KEBS209BSS00 "Customer complaint that oven produces F2-E1 (stuck/shorted keypad) error when using either oven with high temps. Per whirlpool. Need to replace keypad, if issue persists, need to replace user board/display. Needs new control panel assembly. ; ordrng 1 W10570022 (PANL-CNTRL)"
Branden W.
DISHWASHER SAMSUNG DW80J7550US/AA 01 Installed new drain pump. Cycle tested x3. All ops good
Branden W.
WASHER-TOPLOAD KENMORE 11024932202 Customer complaint that washer leaks. Found drain pump leaking. Replaced pump. Cycle tested. All checks ok. ; used 1 WP3363394 (PUMP-WATER) from stock
Branden W.
DISHWASHER KENMORE 66513073K215 Customer complaint that dishwasher door does not patch. Found cabinet side of latch fell out. Reinstalled latch. Cycle tested. All checks ok.
Nick R.
WASHER-FRONT LOA KENMORE 11022342511 Preformed PM check cycle tested all checks good
Branden W.
WASHER-FRONT LOA MAYTAG MAH6500AWW "Customer complaint that washer is loud in the spin cycle. Found tub bearing worn out causing loud spin cycle. Needs new rear tub, spinner support, seals, and belt. ; ordrng 1 W10181639 (SPINNER SUPPORT KIT) and 1 12002022 (KIT-SEAL) and 1 22004465 (OUTER TUB ASSY; AS PACK) and 1 12001788 (KIT; BELT & ISOLATOR) and 1 WP22002077 (SEAL-TUB)"
Nick R.
WASHER-FRONT LOA MAYTAG MHW6000AG0 Preformed PM check cycle tested all checks good
Nick R.
WASHER-FRONT LOA KENMORE 79641162410 Preformed PM check cycle tested all checks good
Jacob P.
DISHWASHER KITCHENAID KUDS30IXSS7 "Installed previously ordered control board, control panel, detergent dispenser, sump assy, turbidity sensor and track. Test cycled, all checks ok"
Nick R.
OTHER KENMORE 10650582001 Preformed PM check cycle tested all checks good
Nick R.
OTHER KENMORE 11173045610 Preformed PM check cycle tested all checks good
Jacob P.
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 11 "Installed previously ordered inverter board. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC ELECTROLUX EIMED55IIW2 "Installed previously ordered UI board, heating element and idler pulley. Test cycled, all checks ok."
Nick R.
DISHWASHER KENMORE 66513263K112 Preformed PM check cycle tested all checks good
Jacob P.
DRYER-ELECTRIC GE GTD42EASJ2WW "Installed previously ordered glide bearing assy and rear bearing. Test cycled, all checks ok."
Branden W.
WASHER-TOPLOAD SAMSUNG WA54M8750AV/A4 Customer complaint that washer made noise when washing heavy load. Cycle tested empty and with a load. No abnormal noises heard at this time. Checked mechanical components. All checks good.
Nick R.
DISHWASHER KENMORE 66515524000 Preformed PM check cycle tested all checks good
Branden W.
WASHER-TOPLOAD LG WT7800CW Customer complaint that washer is loud in spin cycle. Cycle tested empty and with a load. No abnormal noises heard at time of service. All checks ok.
Branden W.
DRYER-ELECTRIC WHIRLPOOL WED9200SQ0 "Customer complaint that dryer does not heat. Found 240v to element. Needs new element. Also found wire to element melted at terminal. Needs new terminal. Replaced element and terminal. Cycle tested. Dryer ops good. Performed air flow test. Test failed. Advised to have duct cleaned ASAP. ; used 1 WP8544771 (ELEMENT), and 1 279457 (WIRE-SPADE) from stock"
Jacob P.
DISHWASHER KITCHENAID KUDS35FXSS4 "Customer complaint of upper left track broken. Replaced adjuster assembly. Test cycled, all checks ok.; used 1 W10712394 (Adjuster) from stock"
Nick R.
WASHER-TOPLOAD KENMORE 11022102310 Preformed PM check cycle tested all checks good
Jacob P.
DRYER-ELECTRIC SAMSUNG DV42H5200EP/A3 03 "Customer complaint of no heat. Found open heating element. Replaced heating element. Test cycled, all checks ok.; used 1 DC97-14486A (Heating element) from stock"
Nick R.
OTHER KENMORE 25321021102 Preformed PM check cycle tested all checks good
Jacob P.
WASHER-TOPLOAD WHIRLPOOL LSQ9110KQ0 "Customer complaint of unit not spinning, just makes buzzing sound. Found broken coupler causing no spin. Replaced coupler. Test cycled, all checks ok.; used 1 285753A (Coupler) from stock"
Nick R.
DRYER-ELECTRIC LG DLEX2650W "Customer complaint that baffles have disconnected from the drum. Reattach baffles, cycle tested all checks good."
Nick R.
WASHER-TOPLOAD GE WDSR2080DAWW Installed pressure hose and agitator coupling cycle tested all checks good
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW97HEXL0 "Installed previously ordered MCU. Test cycled, all checks ok."
Nick R.
WASHER-TOPLOAD MAYTAG MVWB835DW1 Preformed PM check cycle tested all checks good
Branden W.
DRYER-ELECTRIC GE GTD75ECPL0DG "Customer complaint that dryer makes a rotational thump noise no matter load size. Cycle tested empty, with a blanket and with a wet load. No abnormal noises present at time of service. Front drum gap good. Unable to verify complaint at time of service."
Branden W.
WASHER-FRONT LOA WHIRLPOOL WFW92HEFC0 Customer complaint that washer stops and produces F3-E1 (pressure switch) error. Unable to get error to occur. Did find suds and sludge build up in Airtrap. Cleared trap and hose. Cycle tested x3. Unit working properly at this time. Advised about detergent use and to run clean cycle regularly. Advised to call if issue returns.
Nick R.
WASHER-TOPLOAD KENMORE 11027062603 Preformed PM check cycle tested all checks good
Branden W.
DISHWASHER KENMORE 66513543N412 Customer complaint that dishwasher leaks underneath. And sounds like spray arm is hitting something. Found leak coming from diverter motor shaft seal. Also found F9-E1 (diverter failure) stored. Noise seems to be from diverter plate hitting sump. Needs new sump assembly. Dishwasher uncounted prior to service. Declined to repair at this.
Branden W.
LAUNDRY CENTER WHIRLPOOL LTE5243DQ6 "Installed new blower wheel, washer timer and lid switch. Cycle tested. All checks good."
Jacob P.
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 11 "Installed previously ordered control board, inverter board, coil and wire harness. Test cycled, all checks ok."
Jacob P.
WASHER-TOPLOAD MAYTAG MVWB850WRO "Installed previously ordered bearing kit. Test cycled, all checks ok."
Jacob P.
DISHWASHER KITCHENAID KUDC20FVSS3 "Customer complaint of dishes not getting clean. Found lower spray arm and mounting stripped. Needs new spray arm, cap, seal and hub.; ordrng 1 WPW10320510 (Spray arm) and 1 WPW10077899 (Wash cap) and 1 WP8268340 (Seal) and 1 WPW10077898 (Hub)"
Jacob P.
WASHER-FRONT LOA GE GFW490RPK0DG "Customer complaint of unit very loud in spin cycle. Found unit has bad rear bearing. Needs new basket, gasket and rear tub. Basket out of stock.; ordrng 1 WH45X10137 (Basket) and 1 WH01X21994 (Gasket) and 1 WH45X10136 (Rear tub)"
Nick R.
LAUNDRY CENTER WHIRLPOOL LTE5243DQ6 Tech was assigned as a helper;
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW92HEFW0 "Customer complaint of unit making loud banging sound in spin cycle and leaking from door. Found rotor bolt broken causing rotor to shake while moving around stator. Rotor and stator both worn down and rotor bolt is stuck inside basket shaft. Also found worn door boot causing leak. Needs new tub and basket assy, rotor, stator and rotor bolt. Basket assy and stator both out of stock.; ordrng 1 W10901175 (Tub and basket assy) and 1 W10870751 (Stator) and 1 WPW10544980 (Rotor) and 1 W11253212 (Rotor bolt)"
Branden W.
DISHWASHER SAMSUNG DMT800RHB/XAA Customer complaint that dishwasher will fill then produce an OE (overfill) error and drain. Found flow sensor and case break has grime in it causing false reading. Needs new sensor and case break. Needs auth from AHS. ; ordrng 1 DD94-01005A (ASSY-CASE BRAKE) and 1 DD94-01006A (ASSY-CASE SENSOR)
Jacob P.
DISHWASHER WHIRLPOOL WDF320PADW1 Installed previously ordered control panel. Now found control board not sending voltage to inlet valve. Needs new control board.; ordrng 1 W10804118 (Control board)
Branden W.
WASHER-TOPLOAD KENMORE 11025132410 Customer complaint that washer will stall in rinse cycle. Found cold inlet screen plugged causing washer to time out in rinse cycle. Cleaned screens. Cycle tested. All ops ok.
Jacob P.
WASHER-FRONT LOA SAMSUNG WF45N5300AW/US 51 "Customer complaint of unit not draining. Found blockage in hose between tub and drain pump. Removed blockage. Test cycled, all checks ok."
Jacob P.
WASHER-TOPLOAD KENMORE 11068132414 "Performed pm check on washer, all checks ok."
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 Customer complaint of dryer not turning off. Found control board with stuck relay to motor. Needs new control board.; ordrng 1 DC92-01896A (Control board)
Jacob P.
DISHWASHER GE GDT665SSN0SS "Customer complaint of control panel unresponsive. Found control panel locked. Unlocked panel. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 Customer complaint of not able to change cycle. Found knob shaft cracked. Needs new knob.; ordrng 1 DC97-18058B (Knob)
Nick R.
WASHER-FRONT LOA KENMORE NA/000000 Preformed PM check cycle tested all checks good
Branden W.
WASHER-FRONT LOA SAMSUNG 401WF45K6500AW/A2 Tech was assigned as a helper;
Nick R.
OTHER KENMORE 25327042702 Preformed PM check cycle tested all checks good
Branden W.
RANGE GE PB950SF1SS Customer complaint that front right small section of triple burner does not work and glass top cracked. Found 240v to inner section of burner. Burner inop. Needs new burner and top assembly. Top assembly is factory backorder. Top assembly needs auth. ; ordrng 1 WB30T10155 (ELEMENT HALIANT 12 TRPL) and 1 WB62X22240 (RANGETOP GLASS ASM)