We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Tacoma, WA 98444
Cejay
Job Details:
11/21/2022
Customer concern is that washer is making a squealing noise during operation. Visual inspection shows no signs of wear. Replicated noise during manually activating spin operation. Needs new gearcase and cam assembly. Follow up scheduled for 12/01 8-12pm; ordrng 1 W11454741 (GEARCASE) and 1 W10721967 (CAM)
We serviced a
MAYTAG RANGE
Model MGR6751BDW
Near Tacoma, WA 98445
Cejay
Job Details:
11/21/2022
Customer concern is that upper oven is not igniting. Found weak bake ignitor causing oven not to heat. Needs new bake ignitor. Follow up scheduled for 11/29 8-12pm; ordrng 1 W11596211 (IGNTR-OVEN)
We serviced a
WHIRLPOOL DISHWASHER
Model 66513213K901
Near Dallas, TX 75243
Patrick
Job Details:
11/18/2022
"Replaced console assembly and main control board tested, unit checks all good."
We serviced a
SAMSUNG RANGE
Model NE59R4321SS/AA
Near Dallas, TX 75228
Patrick
Job Details:
11/18/2022
"Replaced infinite switch and tested, unit checks all good."
We serviced a
GE DRYER-ELECTRIC
Model DHDSR46EG6WW
Near Dallas, TX 75238
Patrick
Job Details:
11/18/2022
"Replaced console and tested unit, unit checks all good."
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN1RS
Near Forney, TX 75126
Patrick
Job Details:
11/18/2022
"Customer concern unit is leaking from front of unit, found door boot ripped. Unit needs door boot replace. ; ordrng 1 WH05X29514 (Gasket)"
We serviced a
LG WASHER-FRONTLOAD
Model WM3370HWA
Near Coppell, TX 75019
John
Job Details:
11/18/2022
"Customer concern is washer giving OE error for not draining. Upon arrival unit full of water. Activated drain pump. Pump spins but not draining. Vacuumed water out and felt a clump of something come through hose. Checked coin catch, empty. Filled and drained unit 3 times. Unit now draining properly. Cycle tested, all checks good."
We serviced a
FRIGIDAIRE WALL OVEN
Model FFET2725PBC
Near Dallas, TX 75230
John
Job Details:
11/18/2022
Came to install element. Found lower oven in use on broil making the access panel and space between ovens to hot to work on. Must reschedual appointment.; saved tckt
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45T3200AW/A4
Near Mesquite, TX 75149
Patrick
Job Details:
11/18/2022
"Replaced drain pump and tested unit on normal, unit checks all good."
We serviced a
GE RANGE
Model JBP79W0B1WW
Near Spanaway, WA 98387
Cameron M.
Job Details:
11/18/2022
"Customer concern is that bake element does not heat. Found open heating element, causing unit to not heat during bake cycle. Needs new bake element. Requires auth. Advised customer may take time to get parts ; ordrng 1 WB44T10011 (ELEMENT BAKE)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7300DW2
Near Plano, TX 75075
John
Job Details:
11/18/2022
Came to install new inlet valves and drain pump. Found that supply valves had not been repaired and still unable to be closed. Customer advised that he would close the main in order for repair to be completed. Installed new inlet valves and drain pump. Found when hot water is filling unit a low flow error occurs. Switched hoses and tested again. Unit now throws low flow error when cold water is filling. Advised Customer that hot water valve must be changed as it is not opened fully causing low flow error.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6300AV/US 03
Near Plano, TX 75025
John
Job Details:
11/18/2022
"Came to install shocks sent by SquareTrade in order to fix noise during spin cycle. Found that the right side counter weight has broken in half and is flopping around inside case damaging other components. In order to fix unit it will need new counter weight w/ bolts and tabs, new front tub assy, new door boot, and new pressure switch.; ordrng 1 DC67-00999A (Counter weight) and 1 DC97-21466A (Front tub) and 1 DC64-03788A (Door boot) and 3 DC97-02412A (Counter weight bolt)s and 1 DC97-21474A (Pressure hose)"
We serviced a
GE DISHWASHER
Model gdf510psj5ss
Near Frisco, TX 75035
John
Job Details:
11/18/2022
"Cuatomer concern is DW not starting, start light blinks. Found that NuFi devise connects to control board without issue however I am unable to operate unit with NuFi. Found door latch fails continuity check causing unit to think the door is constantly open thus not starting cycle. Needs new door latch.; ordrng 1 WD21X10490 (latch tub)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW8620HC2
Near Frisco, TX 75034
John
Job Details:
11/18/2022
Installed new dispenser drawer and inlet valves sent by SquareTrade. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW1
Near Sunnyvale, TX 75182
Patrick
Job Details:
11/18/2022
"Replaced door lock, tested, no power. Replaced control, good power, ran drain and spin, good door lock, good motor, when drain pump energized, control caught fire. Unplugged drain pump and connected to jumper from wall outlet, pump began smoking and breaker tripped. Must order main control and drain pump. Called AST for Auth. Please r/s ASAP; ordrng 1 W11543997 (Main control) and 1 W11399437 (Drain pump)"
We serviced a
LG RANGE
Model LRE3061ST/00
Near Tacoma, WA 98403
Cejay
Job Details:
11/18/2022
"Customer concern is that range is not heating. Found open convection element causing oven not to heat properly. Needs new convection element. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 1 MEE61925402 (HEATER,SHEATH)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model LEQ8611LW1
Near Tacoma, WA 98465
Cejay
Job Details:
11/18/2022
"Customer concern is that dryer is not heating and dryer stays on when door is opened. Found open element causing dryer not to heat, also found broken door switch causing dryer not to shut off once door is open. Needs new element and door switch. Installed new element and door switch. Preformed airflow test pass All checks good.; used 1 WP3406107 (SWITCH-DOR), and 1 WP3387747 (ELEMENT) from stock"
We serviced a
SAMSUNG RANGE
Model NE58F9500SS/AA 05
Near Fox Island, WA 98333
Cejay
Job Details:
11/18/2022
Customer concern is that range broiler element will turn on by itself at 400?F. No stored error codes. Possible fault in main control board causing broil element to activate during bake cycle. Advised customer this is the only possibility causing broiler to activate incorrectly. Advised customer parts show out of stock and may take time to recive. NEW to supply. Requires Auth.; ordrng 1 DG32-00004C (SENSOR TEMP) and 1 DE92-03960G (ASSY PCB MAIN)
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE9700AYW
Near Tacoma, WA 98444
Cejay
Job Details:
11/18/2022
Customer concern is that dryer is making a noise during operation. Found vibration dampeners melted coving entire inside of dryer cabinet. Call Auth department recommended unit be replaced as dryer is not economical to repair. Left dryer unplugged. Advised customer not to operate dryer. Auth number 100GJGI
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6630HC0
Near Graham, WA 98338
Cejay
Job Details:
11/18/2022
Installed previously ordered Dedergent drawer and door seal. Cycle tested washer no leaks all checks good.
We serviced a
GE DRYER-ELECTRIC
Model GTD65EBSJ3WS
Near Spanaway, WA 98387
Cameron M.
Job Details:
11/18/2022
"Customer concern is that dryer is super loud and shakes heavily. Found debris in blower wheel, causing vibration noise during operation. Removed debris, cycle tested unit. All checks good."
We serviced a
MAYTAG DISHWASHER
Model DWC8240AAW
Near Spanaway, WA 98387
Cameron M.
Job Details:
11/18/2022
"Customer concern is that dishwasher leaks alot of water during operation. Cycle tested unit 3x, found failed door seal. Causing unit to leak from door during operation. Also found heavy suds build up in float ,causing unit to over fill. Cleaned float. Needs new door seal follow up visit scheduled for 11/28 1-5; ordrng 1 WP902894 (DOOR SEAL)"
We serviced a
KENMORE DISHWASHER
Model 665.13269K113
Near Buckley, WA 98321
Cameron M.
Job Details:
11/18/2022
"Customer concern is that dishwasher does not drain. Found heavily restricted drain hose, causing unit to not drain. Also found stripped drain pump. Causing unit to not drain. Needs new drain pump and drain hose. Advised customer parts show out of stock, may take time to get parts ; ordrng 1 8269144A (DRAIN HOSE) and 1 WPW10348269 (DRAIN PUMP)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
11/18/2022
"Installed previously ordered main control and spray arms. Cycle tested unit 3x, all checks good.Advised customer on proper loading practices. Also advised customer on using high quality detergent for best wash results"
We serviced a
SPEED QUEEN DRYER-ELECTRIC
Model ADE4BRGS175TW01
Near Eatonville, WA 98328
Cejay
Job Details:
11/18/2022
"Customer concern is that dryer is not heating. Found open thermal cutoff causing dryer not to heat. Needs new thermal cutoff and thermostat. Advised customer once parts come in we will contact customer to schedule follow up.; ordrng 1 D518542 (ASSY,THERMAL FUSE) and 1 D510701 (THERMOSTAT,LIMIT-RED)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Spanaway, WA 98387
Cameron M.
Job Details:
11/17/2022
"Customer concern is that dishwasher produces leak error. Unit uninstalled prior to service appointment. Found f9e2 x2, f8e4 via service mode. Cycle tested unit 2x via service mode, no defect found. Cycle tested unit via normal wash cycle, no defect found at time of service. Customer advised they would run wash cycle with 2x finish quantum pods with every use. Advised customer against continuing this practice. Advised customer one pod is sufficient for adequate wash results. Also advised customer on proper loading practices. Advised customer on using rinse aid for proper drying results. Advised customer to monitor and record, is issues persists."
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Dallas, TX 75287
Patrick
Job Details:
11/17/2022
Replaced controllers and burner. Ui came damaged. Programed control. Tested unit. 1 gallon pot boiled in 10min. Unit checks all good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US 03
Near Tacoma, WA 98407
Cameron M.
Job Details:
11/17/2022
Installed previously ordered suspension rods. Cycle tested unit 3x with load of towels. All checks good. Collected payment via card Payment.
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US
Near Tacoma, WA 98405
Cameron M.
Job Details:
11/17/2022
"Customer concern is that dishwasher continues to fill when powered down. Found stuck inlet valve, allowing water to continuously fill triggering unit to produce error codes and not run cycle. Needs new inlet. Advised customer possible further issues could be found after initial repair. Customer declined repair at this time. Collected 95.00 trip fee via card Payment"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW6600SB2
Near Dallas, TX 75230
Patrick
Job Details:
11/17/2022
"Replaced drain pump and tested unit on rinse and spin, unit checks all good ."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DSS0
Near Dallas, TX 75205
Patrick
Job Details:
11/17/2022
"Customer concern, unit not cleaning properly. F6e6 low water temperature ran hot water and tested unit, unit checks all good."
We serviced a
LG DISHWASHER
Model LDS5040ST
Near Dallas, TX 75205
Patrick
Job Details:
11/17/2022
"Installed dishwater and drain hose, tested unit unit checks all good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB865GW0
Near Dallas, TX 75228
Patrick
Job Details:
11/17/2022
"Customer concern, unit will fill and then just shuts off. No stored error codes. Ran drain and spin empty, good. Ran rinse and spin with 5 towels. Good fill, good agitate, good spin. Calibrated unit. All checks good."
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA 03
Near Denton, TX 76208
John
Job Details:
11/17/2022
Customer concer is FR and FL burners not working. Found RF burner fails continuity check. LF burner passes continuity check. Needs new FR burner and FL infinite switch; ordrng 1 DG47-00064A (Dual burner RF) and 1 DG44-01006B (Infinite switch FL)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Plano, TX 75024
John
Job Details:
11/17/2022
Customer concern is door keeps opening in middle of cycle. Found middle rack sagging severely and pushing against door causing door to unlatch while washing. Needs new tracks and adjusters.; ordrng 1 W11259785 (track left) and 1 W11259786 (track right) and 2 WPW10195840 (positioner)s and 2 WPW10546503 (adjuster)s and 2 WPW10195839 (dishrack adjuster)s and 2 WPW10250160 (clip)s and 1 WPW10588164 (housing left) and 1 WPW10588165 (housing right) and 2 WPW10250162 (cover)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Plano, TX 75024
John
Job Details:
11/17/2022
Customer concern is DW leaking from door. Entered service mode and found F8E3 error for suds. Ran full test cycle and found large amount of suds inside unit causing it to leak. Advised Customer of the affects of suds inside unit and how to get rid of them. All other checks good. Unit functioning as designed.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW6620HC0
Near Allen, TX 75002
John
Job Details:
11/17/2022
"Came to install new springs. Found that tub is too heavy to lift with one person. Will need second person to assist. Also found pressure switch is broken off of the mounting clip, will need to be replaced. Follow up schedualed for 11/21 1pm-5pm; ordrng 1 W11316246 (switch-wl)"
We serviced a
GE RANGE
Model PGB960SEJ4SS
Near Allen, TX 75002
John
Job Details:
11/17/2022
Installed new gasket. Customer advised that they belive the Temps are off on the lower oven and asked if I would check calibration. Preheated oven to 350 degrees. Found unit heating to and holding at 335 degrees. Recalibrate oven to correct temp. All checks good.
We serviced a
GE DISHWASHER
Model GDT655SGJ2WW
Near Plano, TX 75024
John
Job Details:
11/17/2022
"Customer concern is DW leaving water in unit and sometimes doesn't finish cycle. Upon arrival unit about half full of water. Drained water using drain pump, slow drain. Filled and drained unit twice more, drain pump failed stress test the second time. Needs new drain pump.; ordrng 1 WD19X25187 (Drain pump)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED9750WW0
Near Spanaway, WA 98387
Branden W.
Job Details:
11/17/2022
Customer concern is that dryer makes noise. Found blower wheel stripped from motor shaft causing wheel to not spin properly and make noise. Needs new motor and blower wheel. Gave 30.00 discount for repeat customer. Customer will call if they choose to repair. Also advised limited stock available for motor.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4815EW0
Near Graham, WA 98338
Branden W.
Job Details:
11/17/2022
Customer concern is that washer will not complete cycle. Found F7 E1. F7 E7 errors stored. Found actuator fails to find motor position causing unit to not finish cycle. Also found agitor partially stopped. Also found signs of small leak through transmission. Declined to repair at this time.
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Garland, TX 75040
Patrick
Job Details:
11/17/2022
"Customer concern oven won't turn on, found customer has roach infestation. Notified customer warranty will not cover repairs, customer will repair issue."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7120HW0
Near Spanaway, WA 98387
Cameron M.
Job Details:
11/14/2022
"Installed previously ordered lid latch, cycle tested unit 3x. All checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB0
Near Spanaway, WA 98387
Cameron M.
Job Details:
11/14/2022
"Customer concern is that dishwasher does not drain and makes noise during operation. Preformed visual inspection of unit Found no foreign debris in unit or airgap. Inspected drain pump for debris, none. Found failed drain pump causing noise during drain cycle. Needs new drain pump. Follow up visit scheduled for 11/23 8-12; ordrng 1 W10876537 (DRAIN PUMP)"
We serviced a
FRIGIDAIRE WALL OVEN
Model FFET2725PBC
Near Dallas, TX 75230
John
Job Details:
11/14/2022
Customer concern is upper oven not heating properly. Found upper oven bake element fails continuity check causing upper oven to never get to temp. Must replace upper oven bake element. Follow up schedualed f0r 11/18 10am-2pm; ordrng 1 318902502 (element)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4955HW1
Near Dallas, TX 75229
John
Job Details:
11/14/2022
Customer concern is washer agitator loose. Confirmed loose agitator. Agitator barrel and washplate both striped. Ned's new agitator assy.; ordrng 1 W10836692 (agitator) and 1 W11397111 (Washplate) and 1 W11223765 (screw)
We serviced a
GE DISHWASHER
Model GDT665SSN0SS
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
11/14/2022
Installed previously ordered wash motor and grommet. Cycle tested unit 3x. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model n/a
Near Farmers Branch, TX 75234
John
Job Details:
11/14/2022
Came to diagnose washing machine. When the customer answered the door he advised me that he forgot to cancel appointment. They had a breaker replaced and washing machine is now functioning properly.
We serviced a
GE WASHER-TOPLOAD
Model S2200Y0WW
Near Coppell, TX 75019
John
Job Details:
11/14/2022
"Customer concern is washer will not spinn. Activated spin cycle. Unit spins and drains but making very loud noise and smells like burning rubber/metal. Removed front panel and found unit very damaged by rust. Bears in motor sound as if they have sand in them. Washer gear case has leaking oil and water, sound like metal on metal when spun. Needs new motor, gearcase, and belt. AHS to supply parts.; ordrng 1 WH38X10002 (transmission asm) and 1 WH49X10035 (motor) and 1 WH1X2026 (belt)"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 110.47512602
Near Gig Harbor, WA 98332
Cameron M.
Job Details:
11/14/2022
"Customer concern is that washer leaks from bottom of door. Found build-up of hair and film on door glass, causing poor sear of door boot and glass allowing water to leak from bottom of door. Also found oversuds condition present from rear vent, causing leak during spin cycle. Advised customer on regular cleaning intervals. Also advised customer on using high quality detergent."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB865GW1
Near Garland, TX 75043
Patrick
Job Details:
11/14/2022
"Customer concern unit is not draining,found drain pump humming. Opened drain pump, no obstruction, found pump has failed, unit needs drain pump replace. ; ordrng 1 W10876600 (Drain pump)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW4
Near Dallas, TX 75225
Patrick
Job Details:
11/14/2022
Replaced lid and tested unit checks all good.
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Dallas, TX 75206
Patrick
Job Details:
11/14/2022
"Customer concern unit is not filling all the way, found fill valve is not allowing enough water into unit. Unit needs fill valve replace. ; ordrng 1 KUDS03FTSS3 (Fill valve)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.87572602
Near Gig Harbor, WA 98332
Cameron M.
Job Details:
11/14/2022
"Customer concern is that dryer does not heat. Cycle tested unit. Preformed airflow test failed (red). Found kinked vent hose, causing severe restriction of airflow. Also found open heating element, causing unit to not heat during operation. Needs new element. Installed new element. Cycle tested unit, all checks good. Advised customer dryer cannot be used until duct is cleaned.; used 1 WP8544771 (ELEMENT) from stock"
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Dallas, TX 75217
Patrick
Job Details:
11/14/2022
"Customer concern unit is making loud noise, tested unit with newfi in spin mode. Found transmission failed causing unit to make howling noise. Unit needs transmission and belt replace. ; ordrng 1 WH03X33729 (Platform bearing retainer) and 1 WH01X27538 (Belt)"
We serviced a
GE RANGE
Model JB645RK6SS
Near Dallas, TX 75217
Patrick
Job Details:
11/14/2022
"Customer concern, some burners will not light, Cooktop cracked. Verified crack, found lf burner center element not heating, lr burner not heating at all. Removed rear panel, found cockroach infestation. Unable to repair unit."
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Sumner, WA 98390
Cejay
Job Details:
11/14/2022
Customer concern is that range door glass broke when closing the door. Found door glass shattered could no5 determine if glass had come into contact with door parts. Needs new door assembly. Advised customer parts show out of stock and may take time to recive. AHS to supply. ; ordrng 1 W11459730 (GLASS-DOOR)
We serviced a
GE DISHWASHER
Model GDT665SSN3SS
Near Bonney Lake, WA 98391
Cejay
Job Details:
11/14/2022
"Customer concern is that dishwasher will shut off shortly after starting a cycle. Cycle status shows multiple door openings during cycles but now door error codes. Found dishwasher not level as well as top rack interfering with door operation causing door to pop open during cycles. Leveled dishwasher, top rack rollers worn causing rack to slide out unevenly. Needs new top rack assembly. Follow up scheduled for 11/22 8-12pm; ordrng 1 WD28X30220 (UPPER RACK ASSEMBLY)"
We serviced a
KENMORE DISHWASHER
Model 66513969K015
Near Sumner, WA 98390
Cejay
Job Details:
11/14/2022
"Customer concern is that dishwasher is over sudsing in sanitize cycle. Found signs of dried soap inside dishwasher tub. Rinsed dishwasher multiple times. Advised customer on using high quality detergent, and regular cleaning cycles. No mechanical failures at time of service."
We serviced a
LG DISHWASHER
Model LDT7797BM
Near Enumclaw, WA 98022
Cejay
Job Details:
11/14/2022
"Customer concern is that dishwasher display was partially lighting up and now dose not power on at all.Apon arrival unit was removed from cabinet. Unit powers on but will shut down before wash motor activation. Motor ohms in range. Needs new UI for partial display functionality, main control board for intermitten shut down error. Advised customer parts show out of stock and may take time to recive. Requires Auth. ; ordrng 1 AGM76429502 (PARTS ASSEMBLY,SVC) and 1 AGM75469923 (PARTS ASSEMBLY,SVC)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 79681783710
Near Puyallup, WA 98371
Cejay
Job Details:
11/14/2022
"Customer concern is that dryer display lights up all lights but dose not change from that. Found display lights up but dose has no response. Reset UI, was able to run a cycle to preform airflow test pass. Tempeture checks good. Needs new UI display board. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 EBR84644701 (PCB ASSEMBLY,DISPLAY)"
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ7WW
Near Carrollton, TX 75010
John
Job Details:
11/14/2022
Customer concern is washer not able to use some cycles and constantly beats when plugged in. Unit will not connect with NuFi devise. Attempted to reset personality. Unit still not able to start certain cycles. Needs new control board.; ordrng 1 WH22X35497 (Control Board)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX700XL2
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
11/14/2022
"Customer concern is that washer produces burning rubber smell, making noise. Found gearcase leaking oil, causing belt to slip and produce noise and smell. Needs new gearcase, belt, pulley and actuator. Customer declined repair at this time. Collected 95.00 trip fee via check payment"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Tacoma, WA 98405
Cameron M.
Job Details:
11/14/2022
"Customer concern is that washer does not spin clothes out fully, multiple cycles to wash clothes. Checked for stored error codes, none. Cycle tested unit via service mode found worn hub. Causing unit to not spin tub during spin cycle. Also found failed gearcase when removing agitator to explain to customer part failure. Agitator shaft broke away from internal mechanism, allowing agitator shaft to pull away from gearcase during removal of agitator. Needs new hub and gearcase. Customer declined repair at this time. Advised customer to not attempt use of unit, as damage to clothes is high risk as is potential for heavy leak."
We serviced a
SAMSUNG RANGE
Model NE59R4321SS
Near Wylie, TX 75098
John
Job Details:
11/14/2022
Customer concer is glass cooktop cracked. Confirmed glass cooktop cracked. Needs new glass cooktop.; ordrng 1 DG94-01301B (Glass cooktop)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Plano, TX 75093
John
Job Details:
11/14/2022
Customer concern is DW not draining properly. Found clogged disposal drain causing sink water to drain into DW. Unclogged sink drain pump not comming on. Found open triac fuse to drain pump also found drain pump fails ohms check. Needs new drain pump and control board.; ordrng 1 W11305303 (cntrl-elec) and 1 W10876537 (drain pump)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6630HC0
Near Graham, WA 98338
Cejay
Job Details:
11/14/2022
"Customer concern is that washer is leaking from door and from soap dispenser. Cycle tested washer found leak from door seal, door seal and glass both clean of debris. Found larger leak coming from the soap dispenser assembly. Needs new door seal and soap dispenser. Follow up scheduled for 11/18 8-12pm; ordrng 1 W11314648 (BELLOW) and 1 W11524103 (DRAWER)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5000EW/A3
Near Dallas, TX 75218
Patrick
Job Details:
11/14/2022
Customer concern unit keeps running while turned off. Tested airflow unit passed tapped control board found relay stuck causing unit to run any time door is closed. Unit needs control board replace. ; ordrng 1 DC92-01596D (Control board)
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Mesquite, TX 75150
Patrick
Job Details:
11/14/2022
"Customer concern, unit loud during spin. Levelled unit. Basket off center. Failed damper! Must replace. ; ordrng 1 W10780045 (Damper set)"
We serviced a
AMANA RANGE
Model Aer5845ras
Near Graham, WA 98338
Cameron M.
Job Details:
11/11/2022
"Customer concern is that range oven does not heat beyond 200 on bake. Tested voltage to unit, Good 240v. Tested continuity of bake and broil elements, good broil element . Found open bake element causing unit to not heat, during bake cycle. Needs new bake element. Installed new bake element. Cycle tested unit, all checks good. Advised customer on differences in soaking temperatures vs surface temperatures. Customer declined to retain old part. Collected payment via card Payment."
We serviced a
GE DISHWASHER
Model DDT700SSN0SS
Near Orting, WA 98360
Cameron M.
Job Details:
11/11/2022
"Customer concern is that dishwasher does not start cycle. Tested voltage to unit, good 120v supply. Verified dc voltage to user interface, good 14vdc. Found unit required firmware update, causing unit to not start cycle. Updated unit, cycle tested unit 3x. All checks good."
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050UG/AA 03
Near Orting, WA 98360
Cameron M.
Job Details:
11/11/2022
"Customer concern is that dishwasher does not power on and start cycle. Verified power supply voltage to unit, good 120v. Tested dc voltage to user board, found main control not sending single to user interface. Causing unit to not power and start cycle. Needs new main board advised customer parts show out of stock. May take time to get parts. REQUIRES AUTH. FAH TO SUPPLY. ; ordrng 1 DD82-01337B (PCB MAIN)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA50T5300AC/US01
Near Plano, TX 75075
Patrick
Job Details:
11/11/2022
"Costumer concern, unit goes off balance with very heavy loads. Ub code stored. Ran rinse and spin with 6 towels. All checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Orting, WA 98360
Cejay
Job Details:
11/11/2022
Customer concern is that dishwasher is not drying. After having wash motor replaced. Preformed service diagnostic cycle. 7-1 8-2. Dishwasher was in heat lock out. Verified operation of element. Stressed test drain pump. No mechanical or component failures at time of service. All checks good.
We serviced a
LG RANGE
Model LRG3193BM/00
Near Orting, WA 98360
Cejay
Job Details:
11/11/2022
"Installed previously ordered bake ignitor. SVC assembly is not part of display. Display board still partial functionality. Needs new main pcb. Requires Auth ; ordrng 1 EBR85103101 (PCB ASSEMBLY,MAIN), states that autho needed"
We serviced a
SAMSUNG DISHWASHER
Model DW80M9960UG/AA
Near Federal Way, WA 98003
Cejay
Job Details:
11/11/2022
"Installed previously ordered drain pump and water vane motor. Preformed service diagnostic cycle to verify repair, 5C error. Found Drain line to airgap blocked by debris. Cleared drain lines. Preformed diagnostics cycle. All checks good."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW3505FW1
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
11/11/2022
"Customer concern is that washer does not unlock after power outage, unit full of water and clothes. Tested supply voltage, good 120v supply. Verified voltage supply to main board, good. Found shorted main board, causing unit to not power and start cycle. Needs new main board. Customer declined repair at this time. Collected 95.00 trip fee via card"
We serviced a
LG WASHER-FRONTLOAD
Model WM3700HVA
Near Puyallup, WA 98374
Cejay
Job Details:
11/11/2022
Installed previously ordered display board. Cycle tested unit multiple times symptom did not return all checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Puyallup, WA 98373
Cejay
Job Details:
11/11/2022
"Customer concern is that dishwasher is not drying dishes. Pulled error codes via service mode 4-3,7-1. Preformed service diagnostic cycle confirming operation of heater. Stress tested wash motor. Motor intermittently will struggle to start operation. Needs new pump and motor assembly. Follow up scheduled for 11/21 8-12pm; ordrng 1 W11025157 (pump&motor)"
We serviced a
LG DISHWASHER
Model LDFN4542S
Near Graham, WA 98338
Cameron M.
Job Details:
11/11/2022
"Customer concern is that dishwasher produces grinding noise during operation. Checked Drain pump for debris. found tooth flosser , causing noise during drain cycle. Removed debris. Tested unit, all checks good. ; ordrng 1 ABQ75742501 (DRAIN PUMP), O-SMS tckt"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC0
Near Puyallup, WA 98375
Cameron M.
Job Details:
11/11/2022
"Customer concern is that washer produces grinding noise during wash cycle. During initial inspection, bracket and screws securing lid hinge in lower left corner. Also found stripped washplate,causing poor wash quality. Also found slider craked and makes contact with clutch. Causing unit to make noise during operation. Also found failed gearcase, causing grinding noise during agitation. Needs new lid,gearcase, slider and washplate customer declined repair at this time. Collected 95.00 trip fee via card Payment."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richardson, TX 75080
John
Job Details:
11/11/2022
"Installed new heating element. Ran service test cycle to restore heating function, unit now heating properly. All checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EW/A2
Near Spanaway, WA 98387
Cameron M.
Job Details:
11/11/2022
"Customer concern is that dryer was ran with lint screen out, now unit does not run. Found rags in wheel, causing unit to not start cycle. Removed rags. Cycle tested unit. All checks good."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW8620HC1
Near Dallas, TX 75225
Patrick
Job Details:
11/11/2022
"Replaced heating element and tested. Good heat, no error codes. All checks good."
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Dallas, TX 75209
Patrick
Job Details:
11/11/2022
Replaced console assy. Tested unit. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW450SSM1WW
Near Dallas, TX 75225
Patrick
Job Details:
11/11/2022
Replaced shocks and door boot. Tested unit on clean washer cycle. No leaks. All checks good.
We serviced a
GE RANGE
Model JGBP30DEA2WH
Near Farmers Branch, TX 75244
Patrick
Job Details:
11/11/2022
Replaced knob. All checks good.
We serviced a
LG RANGE
Model LDG4313BD/00
Near Garland, TX 75040
Patrick
Job Details:
11/11/2022
"Customer concern, unit not holding set temp in upper oven. Set for bake at 350. Good ignition in 36s. Placed custumers thermometer, and my thermometer on rack. With oven sensor, all three thermometers match. Set temp to 400, all thermometers match. No fault found at this time."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW4200BW1
Near Lewisville, TX 75067
John
Job Details:
11/11/2022
Installed new drain pump. All checks good.
We serviced a
GE DISHWASHER
Model GDF520PGDD4WW
Near Coppell, TX 75019
Jack
Job Details:
11/10/2022
"Customer concern unit is not drying dishes, hooked newfi up and found flood switch failed, replaced flood switch and tested. Unit checks all good. ; used 1 WD21X10519 (Flood switch) from stock"
We serviced a
GE DISHWASHER
Model GDT550HSD2SS
Near Dallas, TX 75229
Jack
Job Details:
11/10/2022
"Customer concern unit is not drying dishes, found heating element failed and user interface panel cracked. Unit needs user interface cover and heating element replace.; ordrng 1 WD34X22262 (Cover) and 1 WD05X24776 (Heating element)"
We serviced a
HOTPOINT RANGE
Model RGB526DEH2WW
Near Dallas, TX 75208
Jack
Job Details:
11/10/2022
"Customer concern unit is not heating all the way, found roaches inside unit notified customer."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF337AAR/XAA
Near Frisco, TX 75034
John
Job Details:
11/10/2022
Installed new drain pump. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48J7770EP/A2 01
Near Graham, WA 98338
Cejay
Job Details:
11/10/2022
Customer concern is that dryer is making a noise during operation. Cleaned and lubricated front and rear support wheels. Cycle tested dryer with a load could not replicate noise. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US
Near Dallas, TX 75211
Patrick
Job Details:
11/10/2022
"Customer concern, unit goes off balance during spin. Unit loaded with sheets on arrival. Ran spin. Ur code at 14 min. Redistributed load manually. Good complete. Dampers fail bounce test. Must replace dampers. ; ordrng 4 DC97-16350U (Dampers)s"
We serviced a
GE RANGE
Model JGB870SET1SS
Near Puyallup, WA 98371
Cameron M.
Job Details:
11/10/2022
"Customer concern is that top oven heats but lower oven does not. Found broken ignitor, causing lower oven to not heat. Needs new ignitor. Installed ignitor, cycle tested unit 3x. All checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11028922790
Near Tacoma, WA 98408
Cameron M.
Job Details:
11/10/2022
"Installed previously ordered motor and coupler, cycle tested unit 7x,all checks good .advised customer to monitor and call if issues arise."
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Dallas, TX 75215
Patrick
Job Details:
11/10/2022
"Replaced transmission and belt, tested unit, all checks good."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US 03
Near Tacoma, WA 98407
Cameron M.
Job Details:
11/10/2022
"Customer concern is that washer does not balance properly to complete spin cycle. During initial inspection found found drain hose inserted in stand pipe to far increasing odds of siphoning during wash cycle. Also found unit un-level, aiding in unbalanced spin cycle. Leveled unit, cycle tested unit empty. Checked ok. Cycle tested unit with customer provided load of towels, found worn suspension rods, in addition to unit not Level. causing washer to not balance properly during high speed spin cycle. Needs needs new follow up visit scheduled for 11/17 1-5; ordrng 4 DC97-16350U (SUSPENSION DAMPER)s"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW2
Near Mesquite, TX 75149
Patrick
Job Details:
11/10/2022
"Customer concern, unit makes loud squeeking noise during use. No error codes. Found basket wobbling on drive shaft, worn hub. Replaced from truck stock. Found cam splines worn. Replaced from truck stock. Tested unit with 5 towels. All checks good. ; used 1 W10528947 (Hub), and 1 W10721967 (Cam) from stock"