Service History 32 - RPS Appliance Repair

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV337AEG/XAA

Near Garland, TX 75044

Lane

Job Details: 07/13/2023

Replaced thermistor and performed heat cycle test. Dryer cycles at 162f. All functions checked good at time of service.

We serviced a

GE DISHWASHER

Model GDF530PSM2SS

Near Richardson, TX 75082

Lane

Job Details: 07/13/2023

Customer stated dishwasher is unresponsive. Performed diagnostics confirmed 13.6VDC leaving main board. Replaced ui and foumd unit still unresponsive. Performed continuity test on harness. All wires checked good. Newfi will not allow full function due to communication error. User control needs to be reorderd.; ordrng 1 WD21X31909 (User control)

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MFW9700SB1

Near South Hill, WA 98374

Cameron M.

Job Details: 07/13/2023

Installed previously ordered drain pump. Cycle tested unit. All checks good left failed part with customer.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50T5300AC/US 01

Near Tacoma, WA 98446

Cameron M.

Job Details: 07/13/2023

"Installed previously ordered suspension rods, cycle tested unit. All checks good"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45T3200AW/A4 01

Near Lakewood, WA 98499

Cameron M.

Job Details: 07/13/2023

"Installed previously ordered clutch module, cycle tested unit. All checks good"

We serviced a

GE RANGE

Model JB258RM2SS

Near Tacoma, WA 98498

Cameron M.

Job Details: 07/13/2023

Installed previously ordered infinite switch. Cycle tested unit. All checks good

We serviced a

KENMORE RANGE

Model 790.94173310

Near DuPont, WA 98327

Cameron M.

Job Details: 07/13/2023

Installed previously ordered board and overlay. Cycle tested unit. All checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413UB4A

Near Spanaway, WA 98387

Cameron M.

Job Details: 07/13/2023

"Customer concern is that dishwasher has hole in left side of tub. Preformed visual inspection, found hole customer concerned about is inlet port. Cycle tested unit, 5x unit operating as designed. Advised customer on proper function of unit. Advised customer on using high quality detergent. No mechanical defects at time of arrival"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF5A

Near Dallas, TX 75230

John

Job Details: 07/13/2023

Customer concern is DW will not drain. Found unit full of water upon arrival. Drained unit using drain pump. Filled and drained unit multiple times using drain pump. Customer advised that she didn't know there was a was to drain unit in middle of cycle. Advised Customer on how to stop and cancel cycle. All checks good.

We serviced a

GE WASHER-FRONTLOAD

Model GFW550SSN1WW

Near Mesquite, TX 75150

Patrick

Job Details: 07/11/2023

"Customer concern, unit leaks from front. Found small tear in door boot, must replace. No active fault codes. Updated firmware. ; ordrng 1 WH05X29521 (Door boot)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model 11025132411

Near Dallas, TX 75206

Patrick

Job Details: 07/11/2023

"Replaced lid lock, tested unit. All checks good."

We serviced a

WHIRLPOOL RANGE

Model NX58F5500SS/AA01

Near Dallas, TX 75215

Patrick

Job Details: 07/11/2023

"Customer concern, bake will not always fuction. Confirmed. Found failed igniter. Replaced from truck stock. Tested unit. All checks good. ; used 1 WB13K21 (Igniter) from stock"

We serviced a

GE REFRIGERATOR

Model PGSS5PJXASS

Near Garland, TX 75044

Lane

Job Details: 07/11/2023

Customer stated refrigerator stoped cooling. Performed diagnostics found faulty inverter. 120v ac and DC signal voltage check good. Advised customer repair couldn't be guaranteed due to units age. Compressor windings check good on resistance.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA48H7400AW/A2 01

Near Plano, TX 75093

John

Job Details: 07/11/2023

Installed new inlet valve. All checks good.

We serviced a

KITCHENAID RANGE

Model KERC607HBL6

Near Dallas, TX 75230

John

Job Details: 07/11/2023

Customer concern is door on range oven will not close properly. Confirmed right side hinge not seated all the way into hinge receptacle. Removed and reinstalled door correctly. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Rockwall, TX 75087

Lane

Job Details: 07/11/2023

Customer stated washer will not spin out clothes. Performed diagnostics found spin basket and hub stripped out. Agitator plate is rusted to transmission shaft. Ordering gearcase hub agitator and spin basket. ; ordrng 1 W10902814 (Agitator) and 1 W10528947 (Hub) and 1 W10752719 (Spin basket) and 1 W11454734 (Gearcase)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC0

Near Spanaway, WA 98387

Cameron M.

Job Details: 07/11/2023

"Customer concern is that washer latch broke. Found broken lid strike, causing unit to not start cycle. Needs new lid strike. Cycle tested unit all checks good"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6200VW0

Near Puyallup, WA 98371

Cameron M.

Job Details: 07/11/2023

"Installed previously ordered suspension rods, cycle tested unit, empty and with customer provided load of towels. All checks good."

We serviced a

MAYTAG WALL OVEN

Model CWE5800ACS14

Near Coppell, TX 75019

Chad A.

Job Details: 07/11/2023

Customer stated unit giving codes and lower oven not heating. During testing found upper oven to be giving stuck keypad failure. Keypad and control are together. Lowe oven not heating due to open bake element. Need clock a d bake element for repair. ; ordrng 1 WPW10201915 (Clock) and 1 WPY04000066 (Elmnt-bake)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW2

Near Coppell, TX 75019

Chad A.

Job Details: 07/11/2023

Customer stated unit giving error with no function. Control lock on and I disengaged. All tested good with no other failures.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Irving, TX 75063

Chad A.

Job Details: 07/11/2023

Customer stated clothes getting hung under agitator. During inspection found bolt and upper agitator to be tight and functioning properly but lower loose and off center. Splines worn on agitator and needs replaced. ; ordrng 1 WP3951744 (Agitator)

We serviced a

FRIGIDAIRE COOKTOP

Model JP3030DJ3BB

Near Irving, TX 75038

Chad A.

Job Details: 07/11/2023

Repaired and tested good. No other failures detected.

We serviced a

FRIGIDAIRE WALL OVEN

Model FFGW2426USB

Near Dallas, TX 75211

Patrick

Job Details: 07/11/2023

"Customer concern, unit will not power on, door locked. Confirmed. Attempted to free door lock manually, no luck. Good 120vac at connector. Will need to break door open to access unit. Must replace thermal cut out, door latch, inner door. Called ast got damage authorization to break open door. Upon disassembly, found major active roach infestation. Unable to proceed with repair."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48J7770EP/S2

Near Rockwall, TX 75087

Lane

Job Details: 07/11/2023

Customer stated dryer is making abnormal noise. Performed diagnostics found both rear rollers are faulty. Replaced rollers and performed function. All functions checked good at time of service. ; used 2 DC97-16782A (Roller) from stock

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Dallas, TX 75211

Patrick

Job Details: 07/11/2023

"Customer concern, unit will not turn on. Unit on back porch disconnected on arrival. Unable to fully test. Applied power. Drain pump energized immediately for less than 1 second then unit died. No heartbeat at control. Good 120vac to control. Unplugged j2 connector, power restored. F1e1 main control fault, f1e2 motor control fault, unplugged drain pump and reconnected j2. Good heartbeat. Ran drain and spin. Motor hums but does not turn. Motor 7.5,7.5, and 15 ohm. Drain pump 20ohm, capacitor 45uf Must replace main control and harness. ; ordrng 1 W11170319 (Main control) and 1 W11652038 (Lower harness)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Dallas, TX 75233

Patrick

Job Details: 07/11/2023

Replaced infinite switches. Tested unit. All checks good

We serviced a

LG DRYER-ELECTRIC

Model DLE4970W

Near Puyallup, WA 98371

Cameron M.

Job Details: 07/11/2023

"Customer concern is that dryer does not tumble with load, empty unit tumbles. Found failed start and run windings in motor, causing unit to not tumble under load,. Needs new motor and belt installed new belt and motor . Attempted cycle test. Found unit lost voltage supply from power recptical. Advised customer electrician needed to correct voltage supply issue. Also Advised customer if issues persist call for service."

We serviced a

GE DISHWASHER

Model GLD5560L00SS

Near Sumner, WA 98391

Cameron M.

Job Details: 07/11/2023

"Customer concern is that dishwasher does not power. Found open micro switches In door switch, causing unit to not power and run cycle. Needs new switches and door strike. Installed new switches and strike. Cycle tested unit 15x all checks good."

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.28102310

Near Garland, TX 75043

John

Job Details: 07/11/2023

Customer concern is washer leaking and makes 'funny sound' while filling. Found hot water inlet valve only opening partially and screeching. Also found drain hose leaking from where it passes through the connector on back of unit. Needs new drain hose and inlet valve assy. Found that both water service valves are corroded and siezed in place making them unable to be turned off. Advised Customer that a plumber will be necessary to replace service valves before washer repair can be completed.; ordrng 1 WPW10236686 (hose) and 1 W10853723 (valve)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Wylie, TX 75098

Lane

Job Details: 07/11/2023

Customer stated right front burner doesn't cycle and hot surface indicator stays on indefinitely. Performed diagnostics found faulty burner and infinite switch. Customer stated all other functions are working correctly. ; ordrng 1 W11047722 (Burner RF) and 1 WP3149400 (Switch infinite)

We serviced a

ROPER DRYER-ELECTRIC

Model RES7646KQ2

Near Wylie, TX 75098

John

Job Details: 07/11/2023

"Customer concern is dryer will not spin, only hums. Upon disassembly, found bottom left corner of front panel hanging loosely and not attached to unit. Found 2x rollers failed and siezed in place as well as worn idler pulley and belt. Motor checks good. Replaced rollers, belt and pulley. Once reassembled unit started 2x without any issue. On the 3rd time starting unit rotated once and then came to a screeching stop and motor began humming again. Found front panel severly warped on left side causing drum to be pulled off center and bind. Attempted to straighten panel enough to square drum to panel, no luck. Needs new front panel.; ordrng 1 279443 (Front panel)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE508DAYW

Near Dallas, TX 75243

John

Job Details: 07/11/2023

"Customer concern is dryer will not tumble when started and then starts smoking. Found when unit started, motor hums and element energizes and begins to smoke due to lack of airflow from blower wheel. Found start winding has failed. Drum will begin spinning when started by hand. Needs new motor and blower wheel.; ordrng 1 WP2200376 (motor-drve) and 1 56000 (Blower wheel)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11064722400

Near Dallas, TX 75248

John

Job Details: 07/11/2023

Customer concern is dryer getting too hot. Found open element grounded to case causing heater to constantly be energized and not cycle off. Needs new heater.; ordrng 1 279838 (Heater)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW1

Near Dallas, TX 75205

Chad A.

Job Details: 07/11/2023

Customer stated unit noisy and out of balance. Performed cycle test and found suspension to be bottomed out after fill cycle due to weak suspension rods. Need suspension for repair. No other failures detected at time of service. ; ordrng 1 W11130362 (Suspension)

We serviced a

SAMSUNG DISHWASHER

Model DMR78AHS

Near Plano, TX 75093

Lane

Job Details: 07/11/2023

Customer stated dishwasher door just falls. Performed diagnostics found faulty door springs and cables. All other functions checked good at time of service.; ordrng 2 DD61-00245A (Door spring)s and 2 DD67-00039A (Door cable)s

We serviced a

KENMORE DISHWASHER

Model 66513109K902

Near Plano, TX 75093

Lane

Job Details: 07/11/2023

"Customer stated new dispenser is leaking, performed diagnostics found rinse aid portion of dispenser is not holding liquid. When door is shut all rinse aid leaks from dispenser. ; ordrng 1 WPW10195175 (Dispenser)"

We serviced a

LG WASHER-TOPLOAD

Model WT5680HWA

Near Dallas, TX 75287

Lane

Job Details: 07/11/2023

Customer stated washer leaked intermittently. Performed diagnostics found faulty water inlet valve. Replaced valve and performed multiple function and leak tests after repair. All functions checked good at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 07/11/2023

Installed previously ordered drain pump and control board. Cycle tested unit. All checks good.

We serviced a

GE WASHER-TOPLOAD

Model WJSR4160D5WW

Near Mesquite, TX 75181

Patrick

Job Details: 07/11/2023

"Customer concern, unit not draining, overfilling, not spinning. Water in tub on arrival, selected drain, good drain good spin. Ran rinse and spin, good fill, good agitate, good drain, good spin. On third attempt drain pump failed to engage. Must replace drain pump. ; ordrng 1 WH23X10030 (Drain pump)"

We serviced a

WHIRLPOOL RANGE

Model RF368LXPS2

Near Tacoma, WA 98418

Cameron M.

Job Details: 07/11/2023

Installed previously ordered terminal block and screw. Customer furnished power cord. Cycle tested unit. All checks good

We serviced a

KENMORE DISHWASHER

Model 66512773K310

Near Dallas, TX 75252

John

Job Details: 07/11/2023

Customer concern is upper rack on DW has fallen. Found upper left rail stops have broken allowing rack to fall. Also one roller on left adjuster has broken off. Found Sears sent adjuster replacement but unit needs upper rail and rear stop as well. Will install new adjusters once new rail is replaced.; ordrng 1 WPW10195622 (Track stop) and 1 WPW10195623 (Upper left track)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50T5300AC/US 01

Near Tacoma, WA 98446

Cejay

Job Details: 07/06/2023

Customer concern is that wash is going out of balance. Found failed suspension rods causing washer to go out of balance. Needs new suspension rods. Follow up scheduled for 07/12 1-5pm; ordrng 4 DC97-16350U (ASSY DAMPER)s

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6200VW0

Near Puyallup, WA 98371

Cameron M.

Job Details: 07/06/2023

"Customer concern is that washer does not balance during spin cycle, even after hub replacement. Cycle tested unit with customer provided load. Found worn suspension rods, causing unit to not balance. Needs new suspension rods collected payment in full via check payment follow up visit scheduled for 7/11 1-5.; ordrng 1 W10820048 (SUSPENSION)"

We serviced a

GE DISHWASHER

Model GDF630PSM0SS

Near Garland, TX 75043

Patrick

Job Details: 07/06/2023

"Customer concern, unit not operating. Confirmed. Found blown control fuse. Must replace drain pump, wash motor and control fuse. ; ordrng 1 WD21X25696 (Control fuse) and 1 WD19X24829 (Drain pump) and 1 WD26X23258 (Motor)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11047798800

Near Heath, TX 75032

Patrick

Job Details: 07/06/2023

Replaced pressure sw. Tested unit. All checks good.

We serviced a

WHIRLPOOL RANGE

Model RF368LXPS2

Near Tacoma, WA 98418

Cejay

Job Details: 07/06/2023

"Ustomer concern is that range was producing a burning smell and then produced an ach flash. Found damaged terminal block. Needs new terminal block, power cord and bolt. Advised customer power cord is not covered, customer must provided at time of follow up. Follow up scheduled for 07/11 8-12; ordrng 1 WP9761958 (BLOCK-TERM) and 1 WP3400016 (SCREW)"

We serviced a

SAMSUNG RANGE

Model FER300SX/XAA-01

Near Lewisville, TX 75067

Chad A.

Job Details: 07/06/2023

Customer stated that oven will not bake. Tested and found good voltage from control to bake element. Tested element and was found to be open. Need element for repair. ; ordrng 1 DG47-00038B (Heater sheath-bottom)

We serviced a

KENMORE DISHWASHER

Model 665.13423K701

Near Coppell, TX 75019

Lane

Job Details: 07/06/2023

Customer stated when dishwasher drains water leaks onto counter. Performed diagnostics found plumbing restriction causing air gap to back up. Customer needs a plumber.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF448AAP/XAA

Near Heath, TX 75032

Patrick

Job Details: 07/06/2023

"Customer concern, unit will not drain. Confirmed. Found detached impeller. Must replace pump. ; ordrng 1 DC96-01585C (Drain pump)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.850884

Near Coppell, TX 75019

Lane

Job Details: 07/06/2023

Customer stated door won't stay shut. Performed diagnostics found faulty door catch. Replaced both upper and lower catches. All functions checked good at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model DU1148XTPBS

Near Irving, TX 75063

Lane

Job Details: 07/06/2023

"Customer stated dishwasher intermittently won't fill, wash quality on upper rack is poor. Performed diagnostics found rodent infestation and chewed up wires."

We serviced a

LG WASHER-FRONTLOAD

Model WM3270CW

Near Tacoma, WA 98407

Cameron M.

Job Details: 07/06/2023

"Customer concern is that washer does not drain. Cycle tested unit. Found stripped drain pump. Causing unit to not drain. Needs new drain pump. Installed new drain pump. Cycle tested unit, all checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. Left failed part with customer. Collected payment via card. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

MAYTAG RANGE

Model MER8775AW0

Near Tacoma, WA 98406

Cameron M.

Job Details: 07/06/2023

"Installed previously ordered bake element. Cycle tested unit, all checks good."

We serviced a

GE DISHWASHER

Model GDF530PGM4WW

Near Lakewood, WA 98498

Cejay

Job Details: 07/06/2023

Installed previously ordered wash pump and drain pump. Cycle tested dishwasher for leaks. All checks good.

We serviced a

WHIRLPOOL WALL OVEN

Model KEBS277BSS00

Near Dallas, TX 75229

Lane

Job Details: 07/06/2023

Customer stated when oven door was closed inner glass shattered. Performed diagnostics found missing inner glass. Customer cleaned broken glass before service.; ordrng 1 WPW10335921 (Inner glass)

We serviced a

KITCHENAID DISHWASHER

Model KUDC10FXSS3

Near Carrollton, TX 75007

Chad A.

Job Details: 07/06/2023

Customer stated unit leaking water. Cycled and checked all components. During cycle found unit to be leaking from left side of door due to worn doors gasket. Need gasket for repair. No other leaks detected. ; ordrng 1 W11177741 (Seal gasket door)

We serviced a

KENMORE DISHWASHER

Model 66513593K600

Near Dallas, TX 75214

Lane

Job Details: 07/06/2023

Customer stated dishwasher started smoking during the beginning of cycle. Performed diagnostics found no abnormal operation at time of service. Advised customer if problem comes back to make another appointment. Electronics wire harness and motor check good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW0

Near Rowlett, TX 75089

Patrick

Job Details: 07/06/2023

"Customer concern, unit spraying oil from underneath. Confirmed. ; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Slider)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79640272900

Near Rowlett, TX 75089

Patrick

Job Details: 07/06/2023

"Mpa check. No stored codes, ran svc cycle, all checks good."

We serviced a

GE WALL OVEN

Model ZET1S0L1SS

Near Dallas, TX 75214

Lane

Job Details: 07/06/2023

Installed new sensor and control. Performed full function test after repair. All functions checked good at time of service.

We serviced a

LG DISHWASHER

Model n/a

Near Dallas, TX 75248

Chad A.

Job Details: 07/06/2023

Customer stated unit constantly running and getting ae error code. Cleared float area and cycled to test. No leaks from wash motor or pump. Small leak detected coming from door due to worn gasket. Need door gasket for repair. Water is clear and no suds. ; ordrng 1 3920DD3005A (Packing tub gasket)

We serviced a

LG WASHER-TOPLOAD

Model WT5070CW

Near Tacoma, WA 98445

Cameron M.

Job Details: 07/06/2023

"Customer concern is that washer produces error codes not balanced and not draining attempted cycle test of unit, found heavy buildup of debris at beginning of agitation. Also found unit not activating drain pump.also found service builtin for ue errors, per manufacturer Needs new main pcb. Also found brake in harness causing intermittent loss of power to drain pump.Needs new main pcb drain pump and wire harness. Advised customer parts show out of stock. AHS TO SUPPLY REQUIRES AUTH ; ordrng 1 5859EA1004P (DRAIN PUMP) and 1 EAD60820207 (HARNESS) and 1 EBR67466109 (PCB MAIN)"

We serviced a

GE WASHER-TOPLOAD

Model PTW6000BSR1WS

Near Graham, WA 98338

Cameron M.

Job Details: 07/06/2023

Customer concern is that washer bangs around during operation. Cycle tested unit 5x with customer provided load of towels. Found no mechanical defects at time of service. Advised customer to monitor and call if issues persist. Also Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. Advised customer on proper loading practices.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Wylie, TX 75098

Chad A.

Job Details: 07/06/2023

Customer concern that unit is noisy and not going through cycles. During cycle test found actuator not functioning properly. Removed and discovered actuator to be jammed. Replaced shift actuator and cycled to test. All working properly and no other failures detected. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG RANGE

Model MGR7662XB1

Near Garland, TX 75041

Patrick

Job Details: 07/06/2023

"Replaced harness, electrode, and dsi module. Tested unit. All checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model LEB6200PQ0

Near Garland, TX 75040

Patrick

Job Details: 07/06/2023

"Customer concern, unit not heating. Found open element. Unit failed air flow test again. Replaced element from truck stock. Tested unit, all checks good. ustomer must have vent professionally cleaned to prevent future failure or fire. Let unit unplugged and disconnected. ; used 1 279838 (Element) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45R6300/ A3

Near Garland, TX 75040

Patrick

Job Details: 07/06/2023

"Customer concern, unit doa. Confirmed. Found burned terminal block must replace. ; ordrng 1 DC93-00820A (Harness)"

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Dallas, TX 75218

Lane

Job Details: 07/06/2023

Installed new drain pump assembly after finding chopper blade broken inside sump assembly. Performed multiple function and leak tests after repair. All functions checked good at time of service. ; used 1 W11497943 (Pump drain) from stock

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF448APP/XAA

Near Dallas, TX 75248

Lane

Job Details: 07/06/2023

Replaced hot side valve and performed function test. All functions checked good at time of service.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NS3A

Near Graham, WA 98338

Cejay

Job Details: 07/06/2023

"Customer concern is that dishwasher will light up but will not start cycle. Unit control lock on causing dishwasher not to start cycles. Turned control lock off, cycle tested dishwasher. All checks good. Customer instruct on control lock operation."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYM2

Near Spanaway, WA 98387

Cejay

Job Details: 07/06/2023

"Customer concern is that dishwasher is not washing. Pulled error code. 6-6,7-1,3-4. Trim covering access panel and no gap between unit and cabinets causing diffficult door operation. Confirmed 120v to wash motor but no activation. Needs new wash motor. Follow up scheduled for 07/12 8-12pm; ordrng 1 WPW10482502 (PUMP&MOTOR)"

We serviced a

LG DISHWASHER

Model LDTS5552S

Near Puyallup, WA 98374

Cejay

Job Details: 07/05/2023

"Installed previously ordered spray arms, cycle tested unit all checks good."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7120HW0

Near Puyallup, WA 98374

Cameron M.

Job Details: 07/05/2023

"Installed previously ordered drain pump, main board . Cycle tested unit. All checks good."

We serviced a

KENMORE DISHWASHER

Model 665.12773K311

Near Coppell, TX 75019

Lane

Job Details: 07/05/2023

Customer stated dishwasher made abnormal noise. Performed diagnostics found foreign object in sump. Removed object and ran test cycle. All functions checked good at time of service. Advised customer noise is not coverd by warranty. Appliance hast to be not functioning.

We serviced a

KENMORE DRYER-ELECTRIC

Model 79681073310

Near Garland, TX 75043

Patrick

Job Details: 07/05/2023

"Customer concern, unit makes rattling noise during use. Found failed roller. Replaced from truck stock. ; used 1 AGM75510755 (Roller kit) from stock"

We serviced a

ELECTROLUX DRYER-ELECTRIC

Model EIMED60LT2

Near Heath, TX 75032

Patrick

Job Details: 07/05/2023

"Customer concern, unit not heating. Confirmed. Found broken element. Must replace. ; ordrng 1 134792700 (Element)"

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4615FW1

Near Rockwall, TX 75032

Patrick

Job Details: 07/05/2023

"Customer concern, unit not washing, making noise. F7e6 motor fault. Found agitator bolt loose, tightened. Ran test cycle, good fill, good agitate, good drain, good spin. All checks good at this time."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Puyallup, WA 98374

Cejay

Job Details: 07/05/2023

Customer concern is that washer is making a squealing noise durring spin and is also restarting cycles. Pulled error codes. F0E5. Found streched belt and worn cam producing noise durring operation. Mechanical checks on suspension rods good. Cycle tested with a load all checks good.advised customer on proper loading practices. Follow up scheduled for 07/12 1-5pm; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)

We serviced a

LG WASHER-TOPLOAD

Model WT7500CW

Near Coppell, TX 75019

Lane

Job Details: 07/05/2023

Customer stated after move washer began displaying LE intermittently. Performed diagnostics found no physical damage. Ran test cycle with load found no supplied hot water and lines are reversed. Customer needs to have plumber verify water supply.

We serviced a

GE DRYER-ELECTRIC

Model DBXR463EG7WW

Near Heartland, TX 75126

Patrick

Job Details: 07/05/2023

"Replaced timer, tested unit. All checks good."

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050UG/AA 0

Near Spanaway, WA 98387

Cejay

Job Details: 07/05/2023

"Installed previoulsy ordered drain pump motor. Cycle tested dishwasher, all checks good. Advised customer on using high quality dedergent and rinse aid with regular cleaning cycles with high quality cleaner."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8500DC4

Near Wylie, TX 75098

Chad A.

Job Details: 07/05/2023

Customer stated dryer is marking up clothes. During inspection found rear felt seal torn and snagging clothes. Replaced felt seal and cycled to test. All working good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV409AEW/XAA

Near Forney, TX 75126

Patrick

Job Details: 07/05/2023

"Customer concern, unit not heating. Confirmed. Good 249vac to unit. Found wall vent clogged, failed air flow test. Found open element. Replaced from truck stock. Tested, unit operating normally. Advised customer discontinue use until vent is professionally cleaned to prevent future failure or fire. ; used 1 DC97-14486A (Element) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45R6300V/A3

Near Irving, TX 75063

Lane

Job Details: 07/05/2023

Customer stated dryer won't start. Performed diagnostics found MTR relay op good . Motor is faulty and needs replacing. All other functions checked good at time of service. ; ordrng 1 DC93-00101N (Motor assembly)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US 02

Near Sumner, WA 98391

Cameron M.

Job Details: 07/05/2023

Installed previously ordered inlet valve. Cycle tested unit. All checks good. Left failed part with customer as part caused leak.

We serviced a

GE RANGE

Model JB258RM2SS

Near Tacoma, WA 98498

Cejay

Job Details: 07/05/2023

"Customer concern is that range RF burner when on high setting surface around burn is extremly hot. Visual inspection of element and recptical good. Temperature checks good low medium high, could not verify customer concern. Possible infinet switch failure causing burner not to shut off. Needs new RF infinte switch; ordrng 1 WB24T10025 (infinite switch)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW1

Near Irving, TX 75062

Lane

Job Details: 07/05/2023

Customer stated washer became out of balance regardless of load size. Performed diagnostics found suspension rods faulty. Advised customer that noise alone is not covered by warranty. Faulty suspension rods were charged and washer completed spin cycle.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Enumclaw, WA 98022

Cameron M.

Job Details: 07/05/2023

Customer concern is that washer lid broke. Found broken lid causing unit to not start cycle. Needs new lid. Installed new lid cycle tested unit. All checks good.

We serviced a

LG REFRIGERATOR

Model LSXS26326S/09

Near Garland, TX 75048

Lane

Job Details: 07/05/2023

Customer syptated both refrigerator and freezer are not cooling. Performed diagnostics found compressor not pumping. Compressor and filter dryer need to be replaced. Due to known history with LG sealed systems further repair may be required after initial service at additional cost.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5105HW0

Near Mesquite, TX 75150

Patrick

Job Details: 07/05/2023

"Customer concern, unit will not drain. Door stuck locked with full load. Confirmed. Drain pump hums but will not pump. Removed water and blankets. Found debris in drain pump. Removed. Reassembled. Tested unit. Belt squeeking while running. Replaced from truck stock. Tested. All checks good. ; used 1 W11394572 (Belt) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC425BW1

Near Fife, WA 98424

Cameron M.

Job Details: 07/05/2023

"Customer concern is that washer does not sense cycle not washing. Preformed inspection of unit, found basket sized in place. Cleared basket and moving freely. Cycle tested unit via service mode. Found failed gearcase, causing basket to lock up and not wash. Also found failed actuator causing unit to not shift properly. Needs new gearcase, washplate, belt, pully and actuator. REQUIRES AUTH. ; ordrng 1 W11454372 (GEARCASE) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W11481722 (ACTUATOR) and 1 WPW10553968 (washplate)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5057LW0

Near Fife, WA 98424

Cameron M.

Job Details: 07/05/2023

"Installed previously ordered latch, cycle tested unit. All checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Garland, TX 75040

Lane

Job Details: 07/05/2023

Installed new hub with agitator and suspension rods. Performed full function test after repair. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AW/A201

Near Mesquite, TX 75149

Patrick

Job Details: 07/05/2023

"Customer concern, unit leaking during use. Found leaks at both drain pump and door boot. Must replace both Also the door is not losing properly. Needs new hhinges. ; ordrng 1 DC97-18150E (Drain pump) and 1 DC97-18094B (Door boot) and 1 DC97-14618H (Clamp boot) and 1 DC67-00074A (Fill tube) and 1 DC72-00001F (Clamp ring) and 1 DC66-00470B (Damper)"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MFW9700SB1

Near South Hill, WA 98374

Cameron M.

Job Details: 07/05/2023

"Customer concern is that washer does not drain and spin . Found stripped drain pump impeller, causing unit to not drain. Needs new drain pump asm. Follow up visit scheduled for 7/13 1-5 collected payment in full via card payment. ; ordrng 1 280187 (DRAIN PUMP)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5400V/A3

Near Orting, WA 98360

Cejay

Job Details: 07/05/2023

Customer concern is that dryer will continue to run if door is closed. Verified customer concern. Verified no element operation in air cycle. Found stuck motor relay causing dryer motor to run continuiously. Needs new main PCB. Advised customer parts show out of stock and may take time to receive. Requires auth. ; ordrng 1 DC92-01729W (Main PCB)

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SPNRS

Near Puyallup, WA 98374

Cejay

Job Details: 07/05/2023

"Customer cncern is that washer will show cycle complete but clothes are still wet. Pulled error codes F26, F29. Preformed spin test good found noise coming from motor caused by failed bearing. Cycle tested washer with a customer provided load could not balance. Cycle tested washer with load of six towels no issues. Needs new belt and motor for noise, customer instruct on proper loading practices for Unbalanced load issues, customer instruct on dedergent quantities for suds error. SQT ships DTC.; ordrng 1 WH03X29524 (MOTOR) and 1 WH03X29522 (BELT)"

We serviced a

KITCHENAID WALL OVEN

Model KEMC308KSS04

Near Plano, TX 75093

John

Job Details: 07/03/2023

Came to uninstall control board for repair. Customer denied repaired control board. Customer advised that he will reach out to AHS regarding wall oven.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Prosper, TX 75078

Chad A.

Job Details: 07/03/2023

Customer stated unit completely dead. During testing g found good voltage to main control but improper voltage to console. Tested high voltage to console. Need machine control and console for repair. ; ordrng 1 W11400681 (Cntrl-elec) and 1 W11112656 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Carrollton, TX 75007

Lane

Job Details: 07/03/2023

Installed new heater and performed full function test. All functions checked good at time of service.