Service History 33 - RPS Appliance Repair

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Garland, TX 75040

Lane

Job Details: 07/05/2023

Installed new hub with agitator and suspension rods. Performed full function test after repair. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AW/A201

Near Mesquite, TX 75149

Patrick

Job Details: 07/05/2023

"Customer concern, unit leaking during use. Found leaks at both drain pump and door boot. Must replace both Also the door is not losing properly. Needs new hhinges. ; ordrng 1 DC97-18150E (Drain pump) and 1 DC97-18094B (Door boot) and 1 DC97-14618H (Clamp boot) and 1 DC67-00074A (Fill tube) and 1 DC72-00001F (Clamp ring) and 1 DC66-00470B (Damper)"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MFW9700SB1

Near South Hill, WA 98374

Cameron M.

Job Details: 07/05/2023

"Customer concern is that washer does not drain and spin . Found stripped drain pump impeller, causing unit to not drain. Needs new drain pump asm. Follow up visit scheduled for 7/13 1-5 collected payment in full via card payment. ; ordrng 1 280187 (DRAIN PUMP)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5400V/A3

Near Orting, WA 98360

Cejay

Job Details: 07/05/2023

Customer concern is that dryer will continue to run if door is closed. Verified customer concern. Verified no element operation in air cycle. Found stuck motor relay causing dryer motor to run continuiously. Needs new main PCB. Advised customer parts show out of stock and may take time to receive. Requires auth. ; ordrng 1 DC92-01729W (Main PCB)

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SPNRS

Near Puyallup, WA 98374

Cejay

Job Details: 07/05/2023

"Customer cncern is that washer will show cycle complete but clothes are still wet. Pulled error codes F26, F29. Preformed spin test good found noise coming from motor caused by failed bearing. Cycle tested washer with a customer provided load could not balance. Cycle tested washer with load of six towels no issues. Needs new belt and motor for noise, customer instruct on proper loading practices for Unbalanced load issues, customer instruct on dedergent quantities for suds error. SQT ships DTC.; ordrng 1 WH03X29524 (MOTOR) and 1 WH03X29522 (BELT)"

We serviced a

KITCHENAID WALL OVEN

Model KEMC308KSS04

Near Plano, TX 75093

John

Job Details: 07/03/2023

Came to uninstall control board for repair. Customer denied repaired control board. Customer advised that he will reach out to AHS regarding wall oven.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Prosper, TX 75078

Chad A.

Job Details: 07/03/2023

Customer stated unit completely dead. During testing g found good voltage to main control but improper voltage to console. Tested high voltage to console. Need machine control and console for repair. ; ordrng 1 W11400681 (Cntrl-elec) and 1 W11112656 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Carrollton, TX 75007

Lane

Job Details: 07/03/2023

Installed new heater and performed full function test. All functions checked good at time of service.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWP576KW1

Near Puyallup, WA 98374

Cejay

Job Details: 07/03/2023

"Customer concern is that washer is making a grinding noise. Found fallen belt and damaged cam causing noise. Possible over loading. Warrenty cam assembly, preformed calibration cycle. Advised customer warrenty for machines in non-residential setting is 90 days parts and labor. Verified repair with manager present. Advised customer on proper loading practices. ; used 1 W10721967 (CAM) from stock"

We serviced a

LG WASHER-FRONTLOAD

Model WM2487HRMA

Near Irving, TX 75063

Lane

Job Details: 07/03/2023

Customer stated washer makes vary loud noise when spinning. Performed diagnostics found tub bearing are failing. Outer tub assembly needs replacing to correct issue. All other functions checked good at time of service. ; ordrng 1 AJQ73413811 (Tub outer) and 1 3045ER1017L (Spin basket) and 1 4036ER4001B (Tub gasket)

We serviced a

GE DISHWASHER

Model PDT750SSF8SS

Near Rockwall, TX 75032

Patrick

Job Details: 07/03/2023

"Customer concern, no operation. Confirmed. Found csm tripped. Ran all service tests via nufi, all checks good. Must replace main control and ui.; ordrng 1 WD21X22074 (Ui svc kit) and 1 WD21X24903 (Main control)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79631552610

Near Garland, TX 75040

Patrick

Job Details: 07/03/2023

"Customer concern, unit will not select cycle when knob is turned. Confirmed. Must replace console assy and ui board.; ordrng 1 AGL73093122 (Console assy) and 1 EBR82427001 (Ui)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45H700AW/A203

Near Garland, TX 75040

Patrick

Job Details: 07/03/2023

"Customer concern, unit won't stop filling. Confirmed. Found insect infestation causing control board failure. Unit unrepairable."

We serviced a

KENMORE WASHER-TOPLOAD

Model 11022352510

Near Garland, TX 75040

Patrick

Job Details: 07/03/2023

"MPA CHECK. No stored error codes, good calibration, factory test cycle all function normal, unit checks good at this time."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6630HW0

Near Murphy, TX 75094

John

Job Details: 07/03/2023

Customer concern is washer shaking badgering spin. Customer advised that unit had a leak but has been repaired. No leaks found. Found front shocks rusted and squeeking as well as not supporting weight of tub. Needs new shocks.; ordrng 4 W11545322 (Shock)s

We serviced a

KITCHENAID WALL OVEN

Model KEMC308KSS04

Near Plano, TX 75093

John

Job Details: 07/03/2023

Came to uninstall control board for repair. Customer denied repaired control board. Customer advised that he will reach out to AHS regarding wall oven.

We serviced a

KENMORE RANGE

Model 790.94173310

Near DuPont, WA 98327

Cameron M.

Job Details: 07/03/2023

"Customer concern is that range clean clean cycle was run unit then produced f90 error. Left door locked and not heating. Found shorted main control, causing unit to not heat oven. Verified continuity of elements, good continuity. Verified door locks is in good condition Needs new main control. Follow up visit scheduled for 7/13 8-12; ordrng 1 316633004 (OVERLAY) and 1 316630004 (CONTROL-ELECTRICAL)"

We serviced a

GE DISHWASHER

Model GPT225SSL0SS

Near Buckley, WA 98321

Cejay

Job Details: 07/03/2023

Customer concern is that dishwasher is leaking from door. Found both upper and lower spray arms seperating causing leak. Needs new spray arms. Follow up scheduled for 07/10 1-5pm; ordrng 1 WD22X24672 (Lower spray arm) and 1 WD22X24742 (MID SPRAY ARM)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9150WW01

Near Tacoma, WA 98405

Cejay

Job Details: 07/03/2023

"Installed previously ordered SHS provided door seal, cycle tested washer all checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE54M8750/A3

Near Dallas, TX 75210

Patrick

Job Details: 07/03/2023

"Customer concern, no operation at all. Confirmed. Found gfi sick in panel. Reset. Operation began as normal. Ran through several heating cycles. All checks good at this time."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED7230HW2

Near Plano, TX 75023

John

Job Details: 07/03/2023

Customer concern is dryer not heating. Confirmed no heat. Found open heating element causing no heat. Replaced heating element from truck stock. Found vent fails Red. Advised Customer that vents will need to be cleaned in order to avoid further heating issues. All other checks good.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

LG WASHER-FRONTLOAD

Model WM3370HWA

Near Dallas, TX 75248

John

Job Details: 07/03/2023

Customer concern is washer has very small leak from bottom of door when washing larger loads. Ran test cycle and found water not draining from door boot and leaking through bottom of door. Found all drain holes in boot clogged with dog hair causing leak from door. Cleared drain holes and tested. Water now draining properly from boot. All other checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4709AWS2

Near Carrollton, TX 75006

John

Job Details: 07/03/2023

Customer concern is DW buttons not working. Confirmed no buttons on console responding. Found proper voltage to control board and UI. Needs new console. ; ordrng 1 W10810390 (Consol/ UI)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6120HC0

Near Spanaway, WA 98387

Cameron M.

Job Details: 07/03/2023

"Customer concern is that washer produces grinding noise during operation,not spinning. During first cycle test, found actuator failure in actuator motor, causing unit to not shift. Cycle tested unit 3x more, found no further mechanical defect. Warranty replacement of actuator necessary to prevent intermittent shift failure. Installed new actuator, cycle tested unit. Unit failed to adequately shift. Produced slight clicking sound at beginning of cycle. Inspected splotches asm found heavy buildup of gear grease, causing improper engagement. Installed cam kit at zero cost to customer. Cycle tested unit 5x with customer provided load of mixed shirts and pants. All checks good ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM) from stock"

We serviced a

KENMORE RANGE

Model 790.92903014

Near Spanaway, WA 98387

Cameron M.

Job Details: 07/03/2023

"Customer concern is that oven does not heat. Tested voltage supply to unit, good 240v. Found shorted main control, causing unit to not heat. Needs new main control and overlay. Customer declined repair at this time. Collected 95+tax via card payment"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW3505FW1

Near Graham, WA 98338

Cameron M.

Job Details: 07/03/2023

"Installed previously ordered hinge and caps, cycle tested unit. All checks good."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NS0A

Near Carrollton, TX 75007

John

Job Details: 07/03/2023

Installed new dispenser assy. All checks good.

We serviced a

GE DISHWASHER

Model PDW7800G00WW

Near Puyallup, WA 98371

Cejay

Job Details: 07/03/2023

"Customer concern is that dishwasher is leaking. Found worn door seal and sweeper seal, cycle tested dishwasher heavy leak from pump connector assembly. Advised customer dishwasher main leak is from pump connector, possible repair will also need a part that is NLA. Customer declined repair attime of service."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MAV208DAWW

Near Irving, TX 75063

Lane

Job Details: 07/03/2023

Customer stated washer is leaking water. Performed diagnostics found faulty trans seal and hub assembly Drain pump and belt also need replacing. All other functions checked good at time of service. ; ordrng 1 21001867 (Trans seal and hub assembly)

We serviced a

LG DRYER-ELECTRIC

Model DLEX3700W

Near Dallas, TX 75230

Lane

Job Details: 07/03/2023

Customer stated dryer gives fault code for ventilation restriction. Performed function test found dryer function is good but failed vent test. Customer needs there house ventilation inspected and cleaned. Also advised customer on energy saver mode.

We serviced a

KITCHENAID DISHWASHER

Model KUDS40CVWH4

Near Dallas, TX 75230

Lane

Job Details: 07/03/2023

Customer stated dishwasher dispenser doesn't open. Performed diagnostics found faulty dispenser causing issue. All other functions checked good at time of service. ; ordrng 1 WPW10199696 (Dispenser)

We serviced a

KENMORE DISHWASHER

Model 66515953000

Near Dallas, TX 75206

Patrick

Job Details: 07/03/2023

"Customer concern, unit leaks intermittently from door during use. Ran test cycle twice. Good fill, good spray, good drain, good complete. Found broken door link. Must replace. ; ordrng 1 8194001 (Door link)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA40J3000AW/AA

Near Garland, TX 75040

Lane

Job Details: 07/03/2023

Customer stated washer stops tords end of cycle and had burning smell. Performed diagnostics found washer continuously trying to rebalnce even under normal operation. Motor and shifter check good . Advised replacing main/motor controller. ; ordrng 1 DC92-01737A (Control board)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV337AEG/XAA

Near Garland, TX 75044

Chad A.

Job Details: 07/03/2023

Customer concern dryer overheating and giving g error codes. During testing found thermistor to measure out of resistance range to cycle heater properly. Vent and heater are good. Need thermistor for repair. ; ordrng 1 DC32-00007A (Thermistor)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW92HEFC0

Near Frisco, TX 75035

Chad A.

Job Details: 07/03/2023

Customer stated that washer is not spinning and draining properly. During testing found drain running slow. Removed pump filter and cleared debris. Reinstalled and cycled to test. No other failures found. Unit draining and spinning properly.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8300SW2

Near Puyallup, WA 98374

Cejay

Job Details: 07/03/2023

"Installed previously ordered AHS provided parts, main control and thermistor, preformed airflow test failed(red) advised customer dryer vents needs service before resuming operation of dryer. Customer signed airflow acknowledgement."

We serviced a

GE DRYER-ELECTRIC

Model DPSB619ED2WW

Near Dallas, TX 75227

Patrick

Job Details: 06/30/2023

"Customer concern, unit makes noise and damages clothing. Found broken upper bearing. Must replace. Idler pulley noisy, must replace. ; ordrng 1 WE3M26 (Top bearing) and 2 WE1M1067 (Slide green)s and 1 WE1M504 (Slide white) and 1 WE12X83 (Idler pulley)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6500AV/A2 11

Near South Hill, WA 98375

Cameron M.

Job Details: 06/30/2023

"Customer concern is that washer produces smell, not draining and spinning. preformed inspection of unit. Found heavy oversuds conditions present from rear vent. Cycle tested unit, Verified customer concern of unit not draining. Found debris in drain pump. Causing unit to not drain. Cleared debris. Cycle tested unit. All checks good. Attempted to contact property owner via phone to collect payment. Unable to reach property owner."

We serviced a

GE DISHWASHER

Model GLD5560L00SS

Near Sumner, WA 98391

Cameron M.

Job Details: 06/30/2023

Installed previously ordered control and slide stops. Cycle tested unit. Found misaligned door switch. Causing unit to become unresponsive. Repaired door switch. Cycle tested unit. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Dallas, TX 75253

Patrick

Job Details: 06/30/2023

"Customer concern, unit not finishing cycle. Found f8e1 error code long fill. Confirmed. Must replace inlet valve. Found basket loose on tub. Must replace hub assy. Unable to remove impeller plate. Must cut out on return. ; ordrng 1 W11127357 (Inlet valve) and 1 W10902814 (Wash plate) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Plano, TX 75093

Lane

Job Details: 06/30/2023

Replaced ice maker and supply valve under warranty. Cleaned condenser and defrost drain tube. All functions checked good at time of service. Advised customer to wait for 24hr for system to return to normal operation.

We serviced a

LG DRYER-ELECTRIC

Model DLEX8100V

Near Forney, TX 75126

Patrick

Job Details: 06/30/2023

"Customer concern, unit takes multiple cycles to dry, displays d80 error. Failed vent test connected, passed disconnected. D80= 80% blockage. Customer must have vent professionally cleaned."

We serviced a

MAYTAG WASHER-TOPLOAD

Model LAT9200AAW

Near Garland, TX 75043

Patrick

Job Details: 06/30/2023

"Customer concern, unit leaks when filling. Confirmed. Found leak from injector. Must replace. ; ordrng 1 WP213015 (Injector) and 1 WP215233 (Injector tube seal) and 1 WP216201 (Injector valve) and 1 WP215447 (Injector sleeve) and 2 WP596669 (Hose clamp)s"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4850HW1

Near Garland, TX 75043

Patrick

Job Details: 06/30/2023

"Customer concern, unit leaks during use. Ran deep fill warm cycle. Good fill, good agitate, good drain. Found clogged home plumbing. Need plumber to clear drain. Unit operating as designed."

We serviced a

KENMORE DISHWASHER

Model 58716142400

Near Tacoma, WA 98445

Cejay

Job Details: 06/30/2023

"Installed previously ordered wash motor, after installing wash motor, customer advised unit has been working but timer is sticking. Verified customer concern timer is sticking is wash cycle. Needs new timer. Advised customer timer is out of stock and may take time to recive. AHS to supply. Requires auth. ; ordrng 1 154495901 (Timer), states that autho needed"

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050UG/AA 0

Near Spanaway, WA 98387

Cejay

Job Details: 06/30/2023

"Customer concern is that dishwasher is showing LC error. Upon arrival u it had standing water and no drain pump activation. Checked drain line for clog, 23.2 ohms at drain pump. Confirmed 120v to drain pump. Possible oversuds caused leak and wear on drain pump motor. Reassembled dishwasher and cycle tested, drain pump now operational but is making noise. Needs new drain pump. Follow up scheduled for 07/05 10-2pm; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 DD31-00005A (SVC-PUMP-DRAIN;60HZ,120V,45W/R-PJT)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.66132410

Near Dallas, TX 75287

John

Job Details: 06/30/2023

"Customer concern is dryer time adjust buttons not responding, sometimes it will just shut off, and think it's getting too hot. Performed diagnostics and found vent test soft fails, yellow. Temp checks in range 205-155. Time adjust buttons are operating as designed for cycles that allow run time change (time dry, express dry). Advised Customer about the difference in operation between sensor cycles and timed cycles and why run time may change during sensor cycles. All checks good. Machine functioning as designed."

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXWH4

Near Richardson, TX 75081

Lane

Job Details: 06/30/2023

Customer stated upper rack falls out of place. Performed diagnostics found right side rack adjuster broke. All other functions checked good at time of service. ; ordrng 1 W10712394 (Adjuster kit)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8040DW4

Near Tacoma, WA 98404

Cejay

Job Details: 06/30/2023

"Customer concern is that washer is leaking from hot water line. Collected deducdible via card. Confirmed leak from hot water line. Inspected presure hose. Installed new water supply hoses, cycle tested washer for leaks all checks good. ; used 1 3805FFSS-2 (FILL HOSE 2 PACK 5' SS) from stock"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4800BQ1

Near Tacoma, WA 98409

Cejay

Job Details: 06/30/2023

"Customer concern is that dryer is making a noise durring operation. Found failed rollers causing noise. Installed new rollers. Vacummed lint from cabinet. Reassembled dryer and preformed airflow test failed (yellow). Advised customer dryer vents need service all checks good.; used 1 349241T (SUPPORT,ROLLER (2 PACK)) from stock"

We serviced a

GE RANGE

Model JTP15B0W1BB

Near Garland, TX 75040

Lane

Job Details: 06/30/2023

Customer stated range control panel doesn't work. Performed diagnostics found control board broken off panel. Damaged ribbon and panel mount for board broken. Unable to perform function test safely . Panel with board need replacing. Further repair may be needed after initial repair.; ordrng 1 WB36K5617 (Control panel blk) and 1 WB27K5273 (Oven control)

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US/AA 00

Near Irving, TX 75063

John

Job Details: 06/30/2023

"Customer concern is DW will sometime turn itself on and try to drain. Found evidence of over suds/overflow in bottom pan causing unit to think it's leaking. Tested unit multiple times, no leaks found. Advised Customer about what type of soap to use and how suds affect unit. All checks good. Machine functioning as designed."

We serviced a

LG DRYER-ELECTRIC

Model DLEX8100V

Near Lewisville, TX 75056

Chad A.

Job Details: 06/30/2023

Customer stated unit completely dead. Performed test and found good voltage to main control but no readable DC voltage to user interface. Need main pcb and display for repair. ; ordrng 1 EBR81137801 (Pcb assembly display) and 1 EBR76519513 (Pcb main assembly)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Irving, TX 75063

John

Job Details: 06/30/2023

Disregard original concern. Customer concern is DW not completing cycle. Found unit not draining. Found new disposal installed and knockout plug in place. Removed knockout plug and tested. All checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA-00

Near Sunnyvale, TX 75182

Patrick

Job Details: 06/30/2023

Replaced console. Tested unit. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Enumclaw, WA 98022

Cameron M.

Job Details: 06/30/2023

Customer concern is that dishwasher does not wash. Found f7e1x2 (wash motor failure) via service mode. Found seized wash motor. Causing unit to not run wash cycle. Needs new wash motor. Installed new wash pump. Cycle tested unit. All checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE5500AYW

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/30/2023

Installed previously ordered seal. Cycle tested unit. All checks good

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AF/A2 11

Near Irving, TX 75063

John

Job Details: 06/30/2023

Customer concern is washer leaking under front panel. Found small tear in drain boot where it attaches to drain pump causing slow leak. Needs new drain boot.; ordrng 1 DC67-00312A (Drain boot)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Denton, TX 76208

Chad A.

Job Details: 06/30/2023

Customer stated that dishwasher not draining. During testing found drain pump to be running but no flow. Cleared debris from drain hose and tested OK. No other failures found.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11020872990

Near Garland, TX 75044

Lane

Job Details: 06/30/2023

Installed timer and performed function test after repair. All functions checked good at time of service.

We serviced a

FRIGIDAIRE RANGE

Model FGEF3058RWA

Near Irving, TX 75060

John

Job Details: 06/30/2023

Customer concern is oven will only heat to 290 degrees. Ran diagnostics and found bake element not comming on. Element passes continuity check. Needs new control board and overlay.; ordrng 1 5304495521 (Control board) and 1 316419827 (Overlay white)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB10

Near Lewisville, TX 75067

Lane

Job Details: 06/30/2023

Performed diagnostics found. Defrost drain working correctly. Foumd water supply line leaking due to faulty seal. Customer turned water supply off. If frost or ice starts to form in freezer rails and door seal will need to be replaced.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2479SF4A

Near Puyallup, WA 98375

Cameron M.

Job Details: 06/30/2023

"Customer concern is that dishwasher does not drain produces i20 error. Cycle tested unit, Verified customer concern. Obtained customer approval to open drain systems of unit . Found kinked drain hose,Causing resisted flow during drain Cycle. Also found debris in drain pump, causing unit to not drain and produce i20 error. Cleared pump.fixed hose. Cycle tested unit 10x . All checks good. Advised customer on using high quality detergent."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED7230HW0

Near Mesquite, TX 75150

Patrick

Job Details: 06/30/2023

Replaced door hinges. Reshaped front panel. Tested unit. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Denton, TX 76208

Chad A.

Job Details: 06/30/2023

Replaced agitator and secured. Installed drain pump and cycled to test. No other failures detected.

We serviced a

GE DISHWASHER

Model PDW9280N00SS

Near Tacoma, WA 98446

Cejay

Job Details: 06/30/2023

"Customer concern is that dishwasher is not draining and has had poor wash performance. Found sump screen clogged with dedergent, cleaned screen, cycle tested unit, advised customer on using high quality dedergent and rinse aid, also advised on regular cleaning cycles. All checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45K6500EV/A3 01

Near Lakewood, WA 98499

Cameron M.

Job Details: 06/29/2023

Installed previously ordered main control and idler pully. Cycle tested unit. Found since prior visit unit lost l2 voltage . Advised customer electrician needed to correct power issue.

We serviced a

GE COOKTOP

Model JGP3030SL1SS

Near Irving, TX 75063

Lane

Job Details: 06/29/2023

Installed new gas valve knobs and burner. Eletrode clip broke during disassembly and will need to be replaced.. All burners leak checked after repair. ; ordrng 2 WB02X24976 (Clip)s and 1 WB18X29400 (Ignitors and harness) and 4 WB01X30054 (Screw)s

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4950XW2

Near Coppell, TX 75019

Lane

Job Details: 06/29/2023

Spin basket is fused to transmission shaft. Basket wash tub and transmission will be required to complete repair. Hub screw will also need to be replaced. Assembly is to corroded to be serviced as individual parts. Wash tub assembly will haft to be assembled then installed into washer.; ordrng 1 W10324648 (Tub) and 1 W10324650 (Spin basket) and 6 WP8533953 (Screw)s

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11047798800

Near Heath, TX 75032

Patrick

Job Details: 06/29/2023

Replaced pressure switch and pressure hose. Tested unit. F35 Code repeated almost immediately. Must replace pressure sw with OEM component. ; ordrng 1 WPW10415587 (Pressure sw)

We serviced a

KENMORE WASHER-FRONTLOAD

Model 110.49962602

Near Carrollton, TX 75007

Lane

Job Details: 06/29/2023

Installed new hinge and function tested door. Ran test cycle with load. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA48J7700AW/AA11

Near Mesquite, TX 75181

Patrick

Job Details: 06/29/2023

"Customer concern, unit goes off balance during spin. Found failed dampers. Calibrated unit. Ran spin only empty. Good finish. Must replace dampers. ; ordrng 4 DC97-05280S (Damper)s"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Tacoma, WA 98498

Cejay

Job Details: 06/29/2023

"Customer concern is that glass broke due to impact. Verified customer concern glass top is damaged, needs new glass top. Advised customer glass top is out of stock and may take time to recive. AHS to supply. Requires auth. ; ordrng 1 W11051486 (Glass top black)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11027086604

Near Lakewood, WA 98498

Cejay

Job Details: 06/29/2023

Installed previously ordered rods and drain pump cycle tested washer all checks good.

We serviced a

KENMORE DISHWASHER

Model 66513099N412

Near Dallas, TX 75252

Lane

Job Details: 06/29/2023

Customer stated dishwasher leaks water and upper rack is rusting out. Performed diagnostics found coating on upper rack is failing. Rack retainer clip has broken. Lower spray arm and filter needed cleaning. Tub seal is leaking on left side. No stored fault codes and wash pressure is adequate.; ordrng 1 W11498831 (Tub seal) and 2 WPW10082861 (Rack retainer clip)s and 1 W11169039 (Upper rack)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5000AW/A2 11

Near Tacoma, WA 98406

Cameron M.

Job Details: 06/29/2023

"Customer concern is that washer does not drain and spin. Cycle tested unit, found debris in drain pump, causing unit to not drain and spin. Cleared debris. Cycle tested unit. All checks good"

We serviced a

GE WALL OVEN

Model ZET1S0L1SS

Near Dallas, TX 75214

Lane

Job Details: 06/29/2023

Customer stated after setting oven to 350 it seemed to heat but display never changed from 100f. Performed diagnostics found main control not registering sensor signal. Oven has no fault codes. Advised replacing main control with new sensor. Customer is thinking about repair.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Buckley, WA 98321

Cejay

Job Details: 06/29/2023

Installed previously ordered lid and verified lid lock operation. All checks good.

We serviced a

LG DRYER-ELECTRIC

Model DLEX8100V

Near Mesquite, TX 75181

Patrick

Job Details: 06/29/2023

"Customer concern, unit takes several cycles to dry clothes. Failed air test connected, passed air test when disconnected. Advised customer discontinue use and have vent professionally cleaned."

We serviced a

WHIRLPOOL RANGE

Model WFC310S0EB0

Near Dallas, TX 75253

Patrick

Job Details: 06/29/2023

Replaced switches and control. Tested unit. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW2

Near Tacoma, WA 98408

Cameron M.

Job Details: 06/29/2023

"Customer concern is that washer does not power. Verified voltage supply from power recptical, good 120v. Using recptical tester Verified proper wiring to outlet. Tested voltage supply from board to ui, fail. Found main board not communicating single ui. Causing unit to not power and start cycle. Also found Drain pump ohms out of range. Needs new main acu, ui and Drain pump REQUIRES AUTH ; ordrng 1 W11478524 (PANEL-UI) and 1 W11567712 (CNTRL-ELEC) and 1 W11399437 (PUMP-WATER)"

We serviced a

FRIGIDAIRE RANGE

Model N/A

Near Plano, TX 75075

Chad A.

Job Details: 06/29/2023

Customer concern oven will not heat. During testing found open bake ignitor receiving proper voltage. Replaced bake ignitor a d cycled to test. All working properly. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock

We serviced a

GE RANGE

Model JKP07G0D2BG

Near Plano, TX 75074

Chad A.

Job Details: 06/29/2023

Customer stated clock doesn't work. Aftermarket digital clock has been installed and has not worked since. Clock receiving power but not sure if wired properly without installation instructions. ; O-emld tckt

We serviced a

GE DISHWASHER

Model GSD3660G00SS

Near Dallas, TX 75205

Lane

Job Details: 06/29/2023

After installing solenoid function test was performed and leaks started from sump housing and motor. Sump assembly will haft to be replaced to correct new issues. Customer not moving forward with repair at this time.; O-emld tckt

We serviced a

KENMORE DRYER-ELECTRIC

Model 11063956100

Near Carrollton, TX 75006

Lane

Job Details: 06/29/2023

"Customer stated dryer won't heat. Performed diagnostics found TCO faulty on heater canister. Replaced TCO and performed function test. Heater not receiving 240v. Heater relay receiving signal voltage from even heat board but not closing. Heater r3lay is also defective.all other functions checked good at time of service. ; ordrng 1 WP3405281 (Relay), used 1 279769 (Thermal cuttoff) from stock"

We serviced a

ELECTROLUX DISHWASHER

Model FFCD2413US2A

Near Dallas, TX 75219

Patrick

Job Details: 06/29/2023

"Customer concern, unit drips from door intermittently. Tested unit. No leak noted during test. Door seal checks good. Levelled unit. All checks good."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8500DC5

Near Wylie, TX 75098

Chad A.

Job Details: 06/29/2023

Customer stated that machine is marking and staining clothes. Cycled washer to test and no failures found. Checked under wash plate and no oil present. Unable to duplicate problem. Customer needs work order for dryer.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS 3

Near Sumner, WA 98390

Cejay

Job Details: 06/29/2023

"Customer concern is that dishwasher will not complete the cycle and clean light flashes. Pulled error codes.2-1, preformed service cycle and functions are operational. Cycle tested dishwasher could not replicate error. Possible over suds condition causing dishwasher not to complete a cycle. Advised customer on using high quality dedergent and rinse aid, left samples with customer. Advised customer to moniter dishwasher with dedergent samples. If issue persists to call and schedule another appointment."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7340XW2

Near Puyallup, WA 98371

Cejay

Job Details: 06/29/2023

"Customer concern is that washer lid and top as rust and is effecting wash cycle collected deductible via card. Found rust on lid,top,frame, service cabinet. Found rust stains on tub ring and dispenser. Found broken hinges causing improper door operation. Needs new lid, top, left and right hinges, frame, service cabinet and tub ring and dispenser. Advised customer some parts are out of stock and discontinued and may take time to recive. Requires auth. Requires second tech for removal and install of tub and basket. ; ordrng 1 WP3957177 (Top) and 1 WP8572026 (Lid) and 1 WPW10187307 (Dispenser) and 1 WPW10309696 (Tub ring) and 1 WPW10305278 (HINGE right) and 1 WPW10305277 (Hinge left) and 1 W10198634 (Frame) and 1 W10434974 (SERVICE CABINET ASM - WH)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Dallas, TX 75219

Patrick

Job Details: 06/29/2023

"Replaced inlet valve, tested unit. All checks good"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11022102311

Near Carrollton, TX 75006

Lane

Job Details: 06/29/2023

Customer stated washer stops filling and won't allow settings to be changed. Performed diagnostics found no stored fault codes. Instructed customer on HE standards for water consumption and modification of cycle after cycle has started. All functions checked good at time of service.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW1

Near Wylie, TX 75098

Chad A.

Job Details: 06/29/2023

Replaced drain pump and main control. Cycled to test and no other failures detected.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EF/A3

Near McKinney, TX 75070

Chad A.

Job Details: 06/29/2023

Customer stated dryer not heating. Performed test and found open heat element. Replaced element ass5and cycled to test. All working good and heating properly. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4800XQ3

Near Carrollton, TX 75007

Chad A.

Job Details: 06/29/2023

Replaced timer and cycled to test. Working good and timer advancing. Vent test poor.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/29/2023

"Installed previously ordered rotor, slider,control and ui. Cycle tested unit. All checks good."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE2301AYW

Near Spanaway, WA 98387

Cejay

Job Details: 06/29/2023

Customer concern is dryer is not starting after moving unit. Door switch good. Both thermal fuses good. Time test good. Start button test good. L1 TO L2 240V but loss of neutral at outlet. Advised customer electrian is needed for power supply issue.

We serviced a

BOSCH DISHWASHER

Model SHX68T56UC/09

Near Allen, TX 75002

Lane

Job Details: 06/28/2023

Installed new heat pump and ran test cycle to confirm operation. Heater is working at time of service.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5057LW0

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/28/2023

"Customer concern is that washer produces noise during beginning of cycle. Cycle tested unit multiple times. Found no defect. Inspected drive components, good found no mechanical defects at time of arrival. Unit operating as designed. Advised customer to monitor and call if issues persist."

We serviced a

FRIGIDAIRE DISHWASHER

Model FDBB2040FC2

Near Plano, TX 75093

Chad A.

Job Details: 06/28/2023

Customer concern that dishwasher leaking water. During testing found water valve not shutting off completely when de-energized and door gasket not making a good seal. Need water valve and door gasket for repair. ; ordrng 1 154827601 (Gasket-tub) and 1 154637401 (Water valve)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW8300SW04

Near Dallas, TX 75231

Patrick

Job Details: 06/28/2023

"Customer concern, unit made very loud noise then stopped turning. Confirmed basket heavily damaged. Must replace total drive system and door bellows. AHS to supply NLA parts.; ordrng 1 8540451 (Basket) and 1 280251 (Rear outer tub) and 1 WPW10283361 (Drive nut) and 1 WP8540088C (Drive pulley) and 1 WP8540101 (Belt) and 1 WPW10111435 (Bellow), states that autho needed"