We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Heath, TX 75126
Patrick
Job Details: 05/25/2022
"Customer concern, no ice production. Svc mode, fan feedback error. Ran manual test. No fan operation. Must replace ice box fan. ; saved tckt"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Dallas, TX 75209
Branden W.
Job Details: 05/25/2022
"Customer concern is that dryer is too hot. Performed airflow test, test failed. Cycle tested temperatures on times and auto cycles. Temps at 195 with vent on. Removed vent. Temps at 165. Vacuumed inside of dryer. Reinstalled vent. Advised that dryer ducting is restricted and needs to be cleaned."
We serviced a
KENMORE REFRIGERATOR
Model 2537480240F
Near Dallas, TX 75223
Branden W.
Job Details: 05/25/2022
Customer concern is that ice maker does not work. Has had another tech out who ordered a part. Work order made is for Kenmore not frigidair. Called sears to advise. Per sears. Closing out call. They will contact customer.
We serviced a
WHIRLPOOL WALL OVEN
Model WGE745C0FS00
Near Garland, TX 75040
Chris
Job Details: 05/25/2022
Customer concern is temp in oven not correct. Found unit was set to Celsius. Instructed customer on how to change setting. Set to Fahrenheit. Unit checks good.
We serviced a
MAYTAG RANGE
Model MER6755AAW
Near Spanaway, WA 98387
Cameron M.
Job Details: 05/24/2022
"Installed previously ordered main control and overlay. Cycle tested unit 3x, all checks good"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Tacoma, WA 98445
Cejay
Job Details: 05/24/2022
Customer concern is that sheet is stuck under agitator. Removed agitator found agitator to be damaged. Needs new agitator. Follow up scheduled for 06/01 8-12pm; ordrng 1 W11550891 (AGITATOR)
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9750WW02
Near Tacoma, WA 98406
Cameron M.
Job Details: 05/24/2022
"Customer concern is that washer does not drain and produces sud error. Cycle tested unit, found unit not draining. Found debris in drain pump, cycle no drain condition. Cleaned out drain pump cycle tested unit 3x. All checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1250REC2
Near Lewisville, TX 75067
John
Job Details: 05/24/2022
Installed new inlet vavle. Cracked supply valve to check for leaks and vavle to open. No leaks valve opens properly. Unable to test further because supply valve leaking.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED7500GC0
Near Irving, TX 75060
John
Job Details: 05/24/2022
Customer concern is dryer not heating. Found open thermal cutoff causing unit not to heat. Replaced thermal cutofff from truck stock. All checks good.; used 1 279973 (CUTOFF-TML) from stock
We serviced a
FRIGIDAIRE WALL OVEN
Model FGEW3045KFB
Near Coppell, TX 75019
John
Job Details: 05/24/2022
Installed control board. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model NMN
Near Forney, TX 75126
Chris
Job Details: 05/24/2022
Replaced switch. Unit not installed. Could not test.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockwall, TX 75032
Chris
Job Details: 05/24/2022
Replaced owi sensor. On arrival unit was showing f9e1 error for no drain. Unit drained good. Pulled error codes. Also had error for fill valve electrical error. Will need new pump and fill valve. ; ordrng 1 W11412291 (Drain pump) and 1 W11434044 (Fill valve)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LLV7233AW0
Near Bonney Lake, WA 98391
Cejay
Job Details: 05/24/2022
"Customer concern is that washer is making noise during operation and is not spinning intermittently found failed transmission causing noise during operation and unit not to operate. Needs new gearcase, clutch and motor coupling. Follow up scheduled for 05/31 1-5pm; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 285753A (coupling,motor)"
We serviced a
GE DISHWASHER
Model GDF610PGJ2BB
Near Mesquite, TX 75181
John
Job Details: 05/24/2022
"Came to install new UI Board. While uninstalling unit to remove door, found that the leveling legs are seated all the way down and cabinetry is too close to top of unit to uninstall. Advised Customer that unit will need to be accessible enough to be uninstalled. Customer advised that they will contact RPS once unit is accessible.; O-emld tckt"
We serviced a
GE DISHWASHER
Model GSD3360K65SS
Near Irving, TX 75063
John
Job Details: 05/24/2022
"Customer concern DWnot advancing through cycles and customer noticed a burning smell and it looks like lower spray arm is melted. Inspected spray arm, no issues found. Found drain solenoid burnt and melted causing unit not to drain and burning smell. Needs new drain solenoid.; ordrng 1 WD21X10268 (bracket & solenoid)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ECMS00
Near Heath, TX 75032
Chris
Job Details: 05/24/2022
Customer concern is unit not cooling. Found freezer temp over 20 degrees. Found ice ball at beginning of freezer evap and poor frost pattern. Unit has leak in sealed system.
We serviced a
GE WASHER-FRONTLOAD
Model GFW510SCN2WW
Near Addison, TX 75001
Chris
Job Details: 05/24/2022
Replaced door boot. Tested with customer. Unit checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED75HEFW1
Near Dallas, TX 75252
Chris
Job Details: 05/24/2022
Customer concern is unit not drying. Ran unit and is heating. Ran vent test and unit failed. Customer will need to have vent cleaned.
We serviced a
HOTPOINT DISHWASHER
Model HDF330PGR0WW
Near Puyallup, WA 98374
Cejay
Job Details: 05/24/2022
Installed previously ordered main conduit and diverter cap as per GE. Issues still persists. Called GE tech support per recommendation unit needs new mid spray arm and wash pump. GE to supply.; ordrng 1 WD19X27178 (WASH PUMP SERVICE KIT) and 1 WD22X27740 (MID SPRAY ARM ASEMBLY)
We serviced a
KENMORE WASHER-TOPLOAD
Model 1102381200
Near Spanaway, WA 98387
Cejay
Job Details: 05/24/2022
Called pro tool for incorrect model and serial information. Instructed to close call. SHS will contact customer.
We serviced a
KENMORE DISHWASHER
Model 66513112K701
Near Tacoma, WA 98409
Cameron M.
Job Details: 05/24/2022
"Customer concern is that dishwasher doesn't start cycle with press of start button. Found disconnected wire to door switch ,causing unit to not start cycle. Also found prolonged leaking vent seals , causing unit to leak alot of water during operation. Needs new vent, gasket, and inner door panel. Parts show NLA called authorization department, claims denied as it's structural component. Claims number #cccq5x3bf1ef; O-emld tckt"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5640XW0
Near Coppell, TX 75019
John
Job Details: 05/24/2022
Installed new lid lock and control board. All checks ok.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8127LC0
Near Wylie, TX 75098
Chris
Job Details: 05/24/2022
Customer concern is unit not heating. Found unit not getting one leg of power. At outlet it's getting correct voltage. One of the contacts inside outlet not tight. Was able to get unit to work by bending prong on cord. Cord tested OK. Customer will get outlet changed.
We serviced a
KENMORE REFRIGERATOR
Model 111.7550512
Near Rockwall, TX 75087
Chris
Job Details: 05/24/2022
Customer concern is frosting in freezer. Needs new door seal. ; ordrng 1 30123-0005100-03 (Freezer door seal)
We serviced a
KENMORE DRYER-ELECTRIC
Model 7.95662E+11
Near Coppell, TX 75019
John
Job Details: 05/24/2022
"Customer concern is that the lint screen and lint screen guide are broken. Confirmed lint screen and guide are in fact broken. Needs new lint screen and guide assy. ; ordrng 1 4974EL1002B (GUIDE,FILTER) and 1 3550EL1005C (COVER,GUIDE) and 1 5231EL1001C (FILTER ASSEMBLY,LINT)"
We serviced a
FRIGIDAIRE WASHER-FRONTLOAD
Model FAFW3801LW4
Near Dallas, TX 75248
John
Job Details: 05/24/2022
"Came to install new drain pump. Once original pump was removed, found random bits of cloth clogging drain pump. Replaced pump, cycle tested all checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW/A2
Near Roy, WA 98580
Cejay
Job Details: 05/24/2022
Customer concern is that dryer is not heating. Found open thermal cutoff off causing dryer not to heat. Needs new thermal cutoff. Installed new thermal cutoff. Vacuumed excess lint from dryer cabinet. Cleaned and lubed RF roller. Preformed airflow test failed (Yellow) advised customer dryer vent needs service. Cycle tested unit all checks good.; used 1 DC96-00887C (THERMAL CUT-OFF) from stock
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV52J8700EP/A2
Near Tacoma, WA 98408
Cameron M.
Job Details: 05/24/2022
"Customer concern is that dryer powers on but does not start cycle. Found seized and failed idler pulley ,causing unit to power but not start cycle by triggering belt switch. Needs new idler pulley. Installed new idler pulley. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit, preformed airflow test pass(green) all checks good. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
We serviced a
GE RANGE
Model PGS950SEF3SS
Near Puyallup, WA 98373
Cameron M.
Job Details: 05/24/2022
"Installed new main control board, cycle tested unit bake and broil, on both upper and lower ovens 3x all checks good"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Puyallup, WA 98373
Cameron M.
Job Details: 05/24/2022
"Customer concern is that dryer does not dry clothes fully. Preformed airflow test, failed (yellow).preformed temperature checks, good. Advised customer on proper loading practices. Also advised customer on proper installation of vent hose. Collected 95.00 trip fee via card Payment"
We serviced a
WHIRLPOOL WALL OVEN
Model RBS305PDQ2
Near Irving, TX 75063
John
Job Details: 05/23/2022
Installed new hinges. Door closes significantly better.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SR/AA
Near Carrollton, TX 75006
Patrick
Job Details: 05/23/2022
"Found condenser coil 100% blocked, hot air coming from machine compartment. Cleaned coil and left to run for 1hr. No joy. Recharged unit, must return for leak detection. ; schdld next appmnt for 5/31 TUE 1-5"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45T6000A
Near Farmers Branch, TX 75234
Patrick
Job Details: 05/23/2022
"Customer concern, unit not filling with enough water. Calibrated unit. Ran normal cycle, empty. Good 2in level. Added load, ran normal. All checks good."
We serviced a
KENMORE REFRIGERATOR
Model 79551833410
Near Frisco, TX 75034
Chris
Job Details: 05/23/2022
Replaced icemaker. Tested. Cycled and filled good.
We serviced a
KENMORE DRYER-ELECTRIC
Model 11068837700
Near Tacoma, WA 98405
Cejay
Job Details: 05/23/2022
Customer concern is that dryer is heating during air cycle. Found stuck relay causing dryer to heat during air Cycle needs new heater relay. Follow up scheduled for 05/27 1-5pm; ordrng 1 WP3405281 (relay)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52M7750AW/A4
Near Spanaway, WA 98387
Cameron M.
Job Details: 05/23/2022
"Customer concern is that washer run cold valve continuously, Customer had to turn water off at valve to stop flow. Found 4c error via service mode. Found inlet valve stuck open, causing unit to fill continuously even with disconnected from main power supply. Verified pressure hose connections,good. Needs new inlet valve follow up visit scheduled for 6/2 1-5; ordrng 1 DC97-15459G (INLET VALVE)"
We serviced a
WHIRLPOOL WALL OVEN
Model RBS305PDQ2
Near Irving, TX 75063
John
Job Details: 05/23/2022
Installed new hinges. Door closes significantly better.
We serviced a
GE DISHWASHER
Model ZBD6880NOOSS
Near Dallas, TX 75230
John
Job Details: 05/23/2022
"Customer concern is that they heard a loud pop when opening door, as well as rust on top rack and broken silverware basket. Found both door hinge cables broken and confirmed rust on upper rack. Also found both spray arms clogged with debris. Needs new silverware basket, door cables, and spray arms. ; ordrng 1 WD28X10410 (dishrack upper) and 1 WD28X10128 (Silverware basket) and 2 WD01X10393 (cable)s and 1 WD22X10047 (spary arm) and 1 WD22X10048 (spray arm)"
We serviced a
GE DISHWASHER
Model ADW1100N35WW
Near Tacoma, WA 98418
Cejay
Job Details: 05/23/2022
Customer concern is that dishwasher stopped working in the middle of prewash cycle. No power to unit. Found tripped breaker. Restored power to unit. Cycle tested unit. Cycle completed all checks good
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SR/AA
Near Carrollton, TX 75006
Patrick
Job Details: 05/23/2022
"Found condenser coil 100% blocked, hot air coming from machine compartment. Cleaned coil and left to run for 1hr. No joy. Recharged unit, must return for leak detection. ; schdld next appmnt for 5/31 TUE 1-5"
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA
Near Frisco, TX 75035
Chris
Job Details: 05/23/2022
Customer concern is unit stopped during cycle and gave leak error. Said it only happened the one time. Unit just finished full cycle on arrival. Pulled unit out. Base was dry. Ran diagnostic cycle. No errors or sign of leak.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5400AV/US 03
Near Dallas, TX 75249
John
Job Details: 05/23/2022
Installed new drain pump and pressure switch. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6300AV/US
Near Spanaway, WA 98387
Cameron M.
Job Details: 05/23/2022
"Customer concern is that washer does not power or start cycle. Confirmed outlet wired correctly. Tested voltage from outlet good 120v supply. Verified function of noise filter, good. Tested voltage to sub pcb, good. Needs new sub pcb assembly. Advised customer part shows out of stock, may take time to get parts. Customer declined repair at this time. Collected 95.00 trip fee via"
We serviced a
KENMORE RANGE
Model 790.75233310
Near Sumner, WA 98390
Cameron M.
Job Details: 05/23/2022
"Customer concern is that oven does not heat. Found bake ignitor not drawing required 3.3 amps, causing unit to not heat during bake. Needs new ignitor. Installed ignitor. cycle tested unit 3x, all checks good ; used 1 WB13K21 ( OVEN IGNITER-12' LEAD W/NUTS) from stock"
We serviced a
GE DISHWASHER
Model GSD2200G02BB
Near Lakewood, WA 98499
Cejay
Job Details: 05/23/2022
Installed previously ordered wash motor. Cycle test unit no leaks all checks good
We serviced a
SAMSUNG DISHWASHER
Model DMT800RHS/XAA
Near Dallas, TX 75205
Patrick
Job Details: 05/23/2022
Replaced upper rack adjusters. Tested unit. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.68132413
Near Puyallup, WA 98373
Cameron M.
Job Details: 05/23/2022
"Customer concern is that dryer powers on but does not start cycle. Verified power supply voltage to unit good 240v supplied. Tested thermal fuse,good tested heating components, good. Found shorted solder connection on control board, causing unit to power but not start cycle. Needs new main board. Follow up visit scheduled for 6/3 1-5; ordrng 1 W10802463 (CONTROL)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7340XW0
Near Dallas, TX 75208
John
Job Details: 05/23/2022
Installed new drain pump. All checks good.
We serviced a
KITCHENAID WALL OVEN
Model KOSE500ESS01
Near Steilacoom, WA 98388
Cejay
Job Details: 05/23/2022
Customer concern is that wall oven lost power in the middle of use. Found open thermal fuse causing wall oven not to operate. Needs new thermal fuse. Follow up scheduled for 05/27 1-5pm; ordrng 1 WPW10545255 (fuse-thrml)
We serviced a
LG DRYER-GAS
Model DLG5966W
Near Pacific, WA 98047
Cejay
Job Details: 05/23/2022
Installed previously ordered motor and blower wheel. Cycle tested unit all checks good.
We serviced a
KENMORE RANGE
Model 79041029801
Near Tacoma, WA 98446
Cameron M.
Job Details: 05/23/2022
"Customer concern is that range produces f-95 error at different points of operation. Found faulty relay on main board, causing f95 error. Needs new main board. Installed new main control. Cycle tested unit 10x, all checks"
We serviced a
LG WASHER-TOPLOAD
Model WT4870CW
Near Sachse, TX 75048
Chris
Job Details: 05/23/2022
Replaced control board and pressure sensor. Ran full rinse cycle with load. Unit checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US3A
Near Crandall, TX 75114
Chris
Job Details: 05/23/2022
Replaced water valve. Tested. Unit checks good. No leaks.
We serviced a
SAMSUNG RANGE
Model NE59J7630SS /AA02
Near Mesquite, TX 75181
Chris
Job Details: 05/23/2022
Installed back right burner. Hot surface light still on when not in use. Tested all burners. Found front right and front left burner thermostats bad. Also found short in connector back left burner. Will need to replace 3 other burners. ; ordrng 1 DG47-00065A (HEATER RADIANT-TRIPLE) and 1 DG47-00067A (HEATER RADIANT-DUAL) and 1 DG47-00060A (HEATER RADIANT-SINGLE)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45N3050AW/A4 01
Near Mesquite, TX 75150
Chris
Job Details: 05/23/2022
"Replaced pulley, belt and suspension rods. Tested. Unit checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5400W/A3
Near Garland, TX 75040
Chris
Job Details: 05/23/2022
Customer concern is unit not heating. Found open heating element. Customer does not want unit repaired for now. Will call back if they want repair.
We serviced a
GE WASHER-TOPLOAD
Model GTW725BSN0WS
Near Dallas, TX 75243
Chris
Job Details: 05/23/2022
Replaced lid and console. Tested. Unit checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Roy, WA 98580
Cameron M.
Job Details: 05/23/2022
"Customer concern is that washer does not spin clothes out fully. Via service mode tested lid lock excessively, good. Cycle tested unit. Found stripped hub causing unit to not spin. Needs new hub. Installed new hub ,cycle tested unit 3x. All checks good advised customer on regular cleaning intervals. Also advised customer on using high quality detergent. ; used 1 W10528947 ( HUB) from stock"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45N5300AV/US 51
Near Tacoma, WA 98445
Cejay
Job Details: 05/23/2022
"Customer concern is washer door does not unlock and washer is stuck in bedding cycle. Found failed user interface causing unit not to operate. Needs new PCB display, touch sensor, panel control and main pcb. NEW to supply. Advised customer parts show out of stock and may take time to recive.; ordrng 1 DC92-01802Q (ASSY PCB DISPLAY) and 1 DC97-19650K (ASSY S.PANEL CONTROL) and 1 DC93-00376D (ASSY MODULE;TOUCH SENSOR) and 1 DC92-01982B (ASSY PCB KIT)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA 04
Near Mesquite, TX 75150
Patrick
Job Details: 05/23/2022
"Found fz evap frosted over. Manual defrost ff good no heat in fz. Defrosted coil. Found lh Def connector out of place causing failure. Reassembled, tested unit all checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWP475EW0
Near Dallas, TX 75218
John
Job Details: 05/23/2022
Installed new control board and inlet valve. All unit to fill and drain 3 times. Good fill and good drain. All checks good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18IL6JW3
Near Grand Prairie, TX 75050
Patrick
Job Details: 05/20/2022
"Customer concern, unit leaking. Door gasket tornFound ff floor full of water. Dripping from air diffuser. Must replace air diffuser and ff door gasket. ; ordrng 1 A04520001 (Diffuser) and 1 241872513 (Gasket)"
We serviced a
KENMORE OTHER
Model 2539287412
Near Dallas, TX 75216
Patrick
Job Details: 05/20/2022
"Customer concern, unit makes noise intermittently. No noise on arrival, evap clear of ice. Unable to reproduce failure at this time."
We serviced a
GE DRYER-ELECTRIC
Model GTD42EASJ2WW
Near Forney, TX 75126
Patrick
Job Details: 05/20/2022
Replaced dryer vent. Found clogged home vent line. Recommend customer have home vent professionally cleaned. ; used 1 MFX48 (4' X 8' DUCT) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Dallas, TX 75229
John
Job Details: 05/20/2022
"Customer concern DW not washing dishes. Confirmed unit filling with water and not washing, only draining. Found wash motor receiving voltage but not spinning. Needs new sump assy.; ordrng 1 WPW10591570 (pump&motor)"
We serviced a
GE DRYER-ELECTRIC
Model GFDN245EL0MS
Near Dallas, TX 75230
John
Job Details: 05/20/2022
Installed new motor. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DBL0
Near Rowlett, TX 75088
John
Job Details: 05/20/2022
Installed new heating element. Ran service diag cycle to clear heat lock out. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA456DRHDWR/AA
Near Edgewood, WA 98371
Cameron M.
Job Details: 05/20/2022
"Customer concern is that washer does not drain. Cycle tested unit in rinse and spin cycle (no spin). Found zero activation of drain pump. Checked ohms reading of drain pump 0 ohms. Found failed drain pump, causing unit to fill but not drain and complete cycle. Needs new drain pump. Follow up visit scheduled for 5/27 1-5; ordrng 1 DC98-01877A (ASSY PACKING-PUMP)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11066132411
Near Gig Harbor, WA 98335
Cejay
Job Details: 05/20/2022
Installed previously ordered element. Cycle tested unit all checks good
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB345LFR1
Near Tacoma, WA 98409
Cejay
Job Details: 05/20/2022
Customer concern is that dishwasher does not turn on.Appliance date Feb 2001120v incoming to dishwasher. Found micro switches on door latch not activating due to broken door latch spring. Needs new door latch. Follow up scheduled for 05/25 8-12pm; ordrng 1 5304442175 (latch & gasket kit)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA54R7200AW/US 02
Near Tacoma, WA 98408
Cejay
Job Details: 05/20/2022
"Customer concern is that washer is making a noise during operation. Pulled error codes UB,DC, noise is a non functional issue. Call Auth department. Authorization number 110GTMA"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Dallas, TX 75220
Chris
Job Details: 05/20/2022
Customer concern is unit not cooling. Found ff section not cooling. Freezer evap frosted over. Went into diagnostics. Defrost circuit not getting any power from control. Will need board and defrost components. ; ordrng 1 WPW10200659 (cntrl-elec) and 1 WP2318054 (cntrl-elec) and 1 WPW10140161 (heater) and 1 WPW10160570 (bimetl-def)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA 12
Near The Colony, TX 75056
Chris
Job Details: 05/20/2022
Customer concern is icemaker not working. Found icemaker and ice room building frost. Will need to replace icemaker service kit per Samsung. ; ordrng 1 DA82-02673A (Icemaker service kit) and 1 DA81-05595A (Rtv silicone) and 1 DA97-14474C (Ice tray)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5200AP/A2 01
Near Puyallup, WA 98373
Cameron M.
Job Details: 05/20/2022
"Customer disassembled top and rear panel during self diagnostic. Customer concern is that washer freezes at beginning of cycle and produces 3e error. After verification of wire connections. Entered service mode and Placed unit in self diagnostic cycle to duplicate customer concern, at that point inverter board shorted. Disconnected power to unit. Found shorted inverter board damaged wire harness , needs new inverter board wire harness and hall sensor. Customer declined repair at this time. Charged diagnostic free via card Payment. ; ordrng 1 DC92-01531B (Inverter pcb) and 1 DC93-00476A (WIRE HARNESS) and 1 DC31-00098A (HALL SENSOR)"
We serviced a
KENMORE REFRIGERATOR
Model 79572053112
Near Frisco, TX 75033
Chris
Job Details: 05/20/2022
Customer concern is unit not cooling. On arrival found both sections at room temperature. Compressor and fans running. Unit has bad sealed system. Will order coils and compressor. ; ordrng 1 TCA38151706 (Compressor) and 1 ADH73150210 (Filter drier) and 1 ADL73341411 (Ff evap) and 1 ADL73341310 (Freezer evap) and 1 ACG75305802 (Condensor)
We serviced a
LG WASHER-FRONTLOAD
Model WM3770HVA
Near Puyallup, WA 98375
Cameron M.
Job Details: 05/20/2022
"Customer concern is that washer leaks intermittently. On initial inspection found small amount of evidence of oversuds conditions. Also found hole in door boot, causing unit to leak during operation. Needs new door boot. Follow up visit scheduled for 5/26 1-5; ordrng 1 MDS47123618 (Door bellows)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW
Near Frisco, TX 75034
Chris
Job Details: 05/20/2022
Customer concern is unit not heating. Found bad heating element. Replaced element from truck stock. Tested with customer. Unit checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model GEQ9800LG1
Near Dallas, TX 75229
John
Job Details: 05/20/2022
"Customer concern dryer not heating. Found open thermal cut off causing no heat. Replaced thermal cut off from truck stock. Also found unit heating out-of range and getting to hot causing thermal cut off to open. Needs new thermostat.; ordrng 1 WP8318268 (thermostat), used 1 279769 (THERMAL CUTOFF) from stock"
We serviced a
LG DRYER-ELECTRIC
Model DLEX5170V
Near Irving, TX 75062
John
Job Details: 05/20/2022
Installed new control board. Temp check on normal 145-185. Temp check on delicate low 125-140. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5
Near Dallas, TX 75248
Chris
Job Details: 05/20/2022
Replaced inverter and stator. Tested. Unit checks good.
We serviced a
LG WASHER-FRONTLOAD
Model WM3770HVA
Near Eatonville, WA 98328
Cameron M.
Job Details: 05/20/2022
"Installed sears provided door boot and tub ring. Cycle tested unit 3x, all checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance.advised customer on proper loading practices."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Lake Tapps, WA 98391
Cejay
Job Details: 05/20/2022
"Installed previously ordered spray arm, tube-feed and cover. Cycle tested unit all checks good"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC2
Near Dallas, TX 75211
Patrick
Job Details: 05/20/2022
"Replaced rotor, stator, shifter, and slider. Unable to test unit as it was disconnected and in garage."
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.87081601
Near Plano, TX 75075
Chris
Job Details: 05/20/2022
Replaced door catch. Tested with customer. Unit checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF3A
Near Puyallup, WA 98375
Cameron M.
Job Details: 05/20/2022
Customer concern is that dishwasher produces UO error not completing cycle. Confirmed uo(stuck damper) error. Tested supply voltage from main board to vent fan good 5v dc. Found failed vent fan causing unit to produce error. Needs new vent fan asm. Follow up visit scheduled for 6-1 10-2; ordrng 1 5304523304 (VENT ASM)
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA 00
Near Lake Tapps, WA 98391
Cameron M.
Job Details: 05/20/2022
"Installed previously ordered spray arms, cycle tested unit 3x. All checks good"
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Tacoma, WA 98409
Cejay
Job Details: 05/20/2022
Installed previously ordered vent bezel. Cycle tested unit for leaks. All checks good.
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11045091400
Near Gig Harbor, WA 98332
Cejay
Job Details: 05/20/2022
Installed previously ordered CCU and MCU. Cycle tested unit F11 did not return. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US 02
Near Garland, TX 75041
Chris
Job Details: 05/20/2022
Customer concern is unit not spinning. Ran spin cycle on arrival. Went through full cycle good. Suspension is very bouncy. Needs new Suspension rods. ; ordrng 4 DC97-16350U (ASSY DAMPER;27.6INCH)s
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS9B
Near Rockwall, TX 75087
Chris
Job Details: 05/20/2022
Customer concern is unit leaking. Found tub seam cracked down center in back of unit. Leaking heavily once unit starts washing. Also bottom door seal broken. And main tub seal worn and falling.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYM3
Near Carrollton, TX 75007
John
Job Details: 05/19/2022
Installed new sump assy. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near Murphy, TX 75094
Chris
Job Details: 05/19/2022
Replaced inverter board. Tested. Still shutting off. Hear relays ar main board clicking constantly. Will need to replace main board. ; ordrng 1 WH22X34659 (Main board)
We serviced a
KENMORE WASHER-FRONTLOAD
Model 41744142400
Near Dallas, TX 75204
Chris
Job Details: 05/19/2022
Replaced shicksand mcu. Ran cycle with customer. Unit checks good.
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA
Near Garland, TX 75040
Chris
Job Details: 05/19/2022
Replaced listed parts. Ran cycle. Unit checks good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF22K9381SG/AA02
Near Forney, TX 75126
Patrick
Job Details: 05/19/2022
"Customer concern, im froze over. Confirmed. Must replace im service kit. DA82-02671A; O-emld tckt"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC4
Near Mesquite, TX 75181
Patrick
Job Details: 05/19/2022
"Customer concern, door not closing properly. Confirmed. Must replace door assy. ; ordrng 1 W11102314 (Door assy)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LXR7244JQ1
Near Spanaway, WA 98387
Cejay
Job Details: 05/19/2022
Customer concern is that washer does not drain. Found lid switch not able to be activated due to its position. Manually position and reinstall switch. Cycle tested washer all checks good.
We serviced a
AMANA WASHER-FRONTLOAD
Model NFW5800HW0
Near Garland, TX 75044
Chris
Job Details: 05/19/2022
Customer concern is unit won't power on. On arrival would not power up. Put unit into diagnostics. Entered diagnostics OK. Cleared error codes. Checked drain pump. Ran rinse and spin cycle. Powering on and running good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB835DW4
Near Tacoma, WA 98443
Cameron M.
Job Details: 05/19/2022
"Customer concern is that dryer makes noise during operation. Preformed airflow test failed (yellow) found seized idler pulley, causing unit to make noise during operation. Customer provided part, Advised customer part is not under warranty. Installed customer provided idler pulley, cycle tested unit, found part defective. Installed new idler pulley, cycle tested unit 3x. All checks good. ; used 1 279640 (PULLEY,IDLER) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model ATW4675YQ0
Near Tacoma, WA 98445
Cameron M.
Job Details: 05/19/2022
"Customer concern is that washer bangs around during operation. Found failed suspension rods, causing unit to go unbalanced during operation. Also found broken tub ring, caused by tub slamming into case. Needs new suspention rods and tub ring. Advised customer leak tray is recommended for washing machines on carpet. Follow up visit scheduled for 6/1 1-5; ordrng 1 W10780048 (suspension) and 1 WPW10215107 (tub ring)"