Service History 35 - RPS Appliance Repair

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW3505FW1

Near Graham, WA 98338

Cameron M.

Job Details: 06/23/2023

"Customer concern is that washer does sagging. Found broken hinge pin,Causing door to drop and not align properly. Needs new hinge and caps. Follow up visit scheduled for 7/3 8-12; ordrng 1 WPW10208415 (HINGE) and 4 WPW10208398 (CAP)s"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model CEM2940TQ1

Near Graham, WA 98338

Cameron M.

Job Details: 06/23/2023

"Customer concern is that dryer drum Seal failed. Tenant unable to provide machine service key. Was provided quarters for testing. Found drum seal improperly installed causing drum to not form adequate seal to retain heat required for optimal drying. Drum seal glued to rear bulkhead, resulting in rear bulkheads required replacement due to in ability to remove all adhesive used to glue seal without causing heavy damage and rust issues. Needs new drum seal and rear bulkhead. Returned remainder of unused quarters to tenant. Contacted property owner via phone for approval. Customer declined repair at this time. Collected 95+tax"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11045986404

Near Tacoma, WA 98445

Cameron M.

Job Details: 06/22/2023

Customer concern is that washer does not close. Advised customer door hinge loose and will need to be lifted slightly. Advised customer door hinge NLA no repair available.

We serviced a

BOSCH DISHWASHER

Model SHX68T56UC/09

Near Allen, TX 75002

Lane

Job Details: 06/22/2023

Customer stated dishwasher displayed e09. Preformed diagnostics found faulty heat pump. All other functions checked good at time of service. ; ordrng 1 12008381 (Heatpump)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED7230HW0

Near Mesquite, TX 75150

Patrick

Job Details: 06/22/2023

"Customer concern, door not closing. Found door hinges bent. Must replace. ; ordrng 2 W11551301 (Door hinge)s"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11020872990

Near Garland, TX 75044

Patrick

Job Details: 06/22/2023

"Customer concern, unit stopped draining. Found timer malfunctioning. Must replace. ; ordrng 1 WP3953248 (Timer)"

We serviced a

GE WASHER-TOPLOAD

Model GTW500ASN2WS

Near Dallas, TX 75227

Patrick

Job Details: 06/22/2023

"Customer concern, unit makes grinding noise during use. Ran drain spin empty. Checks good. Ran rinse and spin under load of towels. All checks good at this time"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Carrollton, TX 75007

Lane

Job Details: 06/22/2023

Customer stated dishwasher doesn't and has poor wash quality. Performed diagnostics confirmed supply voltage good. Heater has failed causing issue. All other functions checked good at time of service. ; ordrng 1 W10518394 (Element)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4800XQ3

Near Carrollton, TX 75007

John

Job Details: 06/22/2023

"Installed new motor. Unit still will not start. Thermal fuse, push to start button, door switch, and incoming voltage all check good. Found timer only supplying 60 volts to motor. Needs new timer.; ordrng 1 WP3979618 (Timer)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model GEW9200LW1

Near Carrollton, TX 75007

John

Job Details: 06/22/2023

Cuatomer concern is dryer not heating. Found open element. Replaced element from truck stock. All checks good.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/22/2023

"Customer concern is that washer does not drain and spin, not filling. Found f7e4(Basket Re-engagement Failure) f6e3(Communication Error: ACU Cannot Hear MCU) f0e5(Off Balance Load) f0e7(Load Detected When Running Clean Washer Cycle).. inspected drive system components. Found broken slider, causing unit to not shift. Also found damaged rotor, caused by broken slider. Also found main control failing to send or receive communication signal to ui, causing unit to intermittently not respond to customers imput. Needs new main control, ui,slider and rotor. Requires auth. Advised that part out of stock, AHS take time to get parts.; ordrng 1 W11478526 (PANEL-UI) and 1 W11419171 (CNTRL-ELEC) and 1 W10734521 (SLIDER) and 1 W10915701 (ROTOR)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11045986404

Near Tacoma, WA 98445

Cameron M.

Job Details: 06/22/2023

Installed previously ordered door boot. Cycle tested unit 3x. All checks good. Collected remainder balance in cash payment customer declined to retain old part.

We serviced a

ROPER WASHER-TOPLOAD

Model RAB1121EW1

Near Irving, TX 75062

Lane

Job Details: 06/22/2023

Customer stated washer made a banging noise. Performed function test. Checked case alignment. Performed two test cycles with load. All functions checked good at time of service.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9500TW2

Near Dallas, TX 75230

John

Job Details: 06/22/2023

Came to installed new control board and found the plugs receptacles on new control board are not the same causing board to not mount into enclosure. Must have OEM board.; ordrng 1 WPW10174746 (Control board)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW3

Near Dallas, TX 75220

Lane

Job Details: 06/22/2023

Customer stated washer made a abnormal sound at beginning of cycle. Performed diagnostics found fill valve not flowing enough water and makings loud noise. Filter screen checks clear. Water inlet valve assembly needs replacing. All. Other functions checked good at time of service.; used 1 W11165546 (VALVE) from stock

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Garland, TX 75043

Patrick

Job Details: 06/22/2023

"Customer concern, unit will not select cycle. Found F5e1, door lock error. Replaced from truck stock. Tested unit. All checks good; used 1 W10810403 (Lid sw) from stock"

We serviced a

GE WASHER-FRONTLOAD

Model WCVH6800J1WW

Near Dallas, TX 75219

John

Job Details: 06/22/2023

Customer concern is washer leaks inside machine and shakes with bulky loads. Customer advised that it only shakes with towels and bed sheets. Ran test cycle and found cold water inlet doesn't fully close and unit spins properly. Ran load test cycle of 5 towels no issue found. Customer advised that he washes sheets and towels together. Advised Customer that mixed load will cause issues with balancing. All other checks good. Needs new inlet valve.; ordrng 1 WH13X10023 (Inlet valve)

We serviced a

GE DRYER-ELECTRIC

Model GTD72EBSNWS

Near Rockwall, TX 75087

Patrick

Job Details: 06/22/2023

"Customer concern, unit trips breaker during use. Unit in garage on arrival with no access to power. No burn marks, no direct short. Must have power to unit to continue diagnosis."

We serviced a

GE DRYER-ELECTRIC

Model GTDP300EM1WS

Near Tacoma, WA 98444

Cameron M.

Job Details: 06/22/2023

"Customer concern is that dryer does not work. Preformed initial inspection of unit. Found broken timer knob causing unit to not start cycle. Preformed airflow test, failed (red). Needs new knob. Called customer for auth . Customer requests part ship to customer po box. Collected cost of part and diag fee via card payment over phone . Per customer request work order number (38787); ordrng 1 WE1M964 (KNOB)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED7300DW0

Near Dallas, TX 75205

John

Job Details: 06/22/2023

Customer concern is dryer steam valve won't close and door seal torn. Confirmed steam valve stuck open and door seal torn. Needs new valve and seal.; ordrng 1 W11168813 (Steam valve) and 1 W10861521 (Door seal)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDZ400TQ1

Near Dallas, TX 75214

Lane

Job Details: 06/22/2023

Installed new main board and performed full function test. All functions checked good at time of service. Customer is responsible for installation due to abnormal install.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM2

Near Dallas, TX 75252

Lane

Job Details: 06/22/2023

Customer stated door just falls open. Performed diagnostics found faulty door cables. Replaced cables and performed multiple function tests.

We serviced a

GE WALL OVEN

Model PT970SM1SS

Near University Place, WA 98467

Cameron M.

Job Details: 06/22/2023

Installed previously ordered board and element.cycle tested unit 3x. All checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5100VQ1

Near University Place, WA 98467

Cejay

Job Details: 06/22/2023

Installed previously ordered timer cycle tested dryer all checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11092583800

Near Lakewood, WA 98498

Cameron M.

Job Details: 06/22/2023

Customer concern is that washer leaks water during operation. Cycle tested unit. Found cracked tub causing leak at beginning of cycle when unit is filling. Needs new tub asm and spring. Advised customer parts show out of stock. AHS TO SUPPLY ; ordrng 1 3361596 (TUB ASSY) and 1 WPW10250667 (SPRING)

We serviced a

GE COOKTOP

Model JP930A0A2AA

Near Dallas, TX 75240

John

Job Details: 06/22/2023

"Customer concern is FL element only comes on high, doesn't cycle. Confirmed burner stays on high. Needs new FL infinite switch.; ordrng 1 WB23M9 (FL infinite switch)"

We serviced a

GE DISHWASHER

Model GDF550PSR3SS

Near Tacoma, WA 98445

Cejay

Job Details: 06/22/2023

"Customer concern is that dishwasher is leaking and door is not latching. Upon arrival door operation is normal. Cycle tested dishwasher no leaks, possible door obstrution from loading. Advised customer to moniter utensiles in upper rack.also advised customer on using high quality dedergent and regular clean cycles. Advised If issue persist to call and scheduled another appointment. No mechanical or componenet failures at time of service."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV395ETPASU/A1

Near Graham, WA 98338

Cameron M.

Job Details: 06/22/2023

"Customer concern is that dryer takes multiple cycles to dry clothes, only cycles to dry clothes is time dry. Preformed airflow test, failed (red). Preformed temperature checks. Failed. Found sticking element relay on main control. Causing unit to not heat. Needs new main board. Advised customer customer board is discontinued. Advised customer no repair available at this time.; ordrng 1 DC92-00669J (Board)"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Coppell, TX 75019

Lane

Job Details: 06/20/2023

Customer stated burner isn't operating. Performed diagnostics found right rear burner doesn't ignite. Performed diagnostics found burner switch assembly and model faulty. All other functions checked good at time of service. ; ordrng 1 WPW10475149 (Module) and 1 W10868536 (Switch harness)

We serviced a

KENMORE WASHER-TOPLOAD

Model 11029522800

Near Coppell, TX 75019

Lane

Job Details: 06/20/2023

"Customer stated washer failed I led to operate. Performed diagnostics found faulty lid switch. Al, other functions checked good at time of service.; ordrng 1 WP8318084 (Lid switch)"

We serviced a

GE WALL OVEN

Model JKP62G0K3-BC

Near Carrollton, TX 75007

Lane

Job Details: 06/20/2023

Replaced bake element and performed full function test after repair. Oven calibration checked at 357-350.

We serviced a

LG WASHER-TOPLOAD

Model WT7305CW

Near Heath, TX 75032

Patrick

Job Details: 06/20/2023

Replaced ui. Tested unit. No joy. Must replace console. ; ordrng 1 MCR67147701 (Console)

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11047798800

Near Heath, TX 75032

Patrick

Job Details: 06/20/2023

"Customer concern, unit says suds then f35. Pressure sensor failure. Confirmed. Must replace pressure sensor and hose. ; ordrng 1 WPW10004260 (Pressure hose) and 1 WPW10415587 (Pressure sensor)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWKS0

Near Rockwall, TX 75032

Patrick

Job Details: 06/20/2023

"Customer concern, unit leaks during use. Good fill, good spray, good drain. Good fill, good spray, good drain. Removed debris from door seal. All checks good at this time."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA48H7400AW/A2 01

Near Plano, TX 75093

John

Job Details: 06/20/2023

Customer concern is washer stopped at spin cycle and will not drain. Ran drain and spin cycle and found drain pump not engaging when called for. Confirmed control board is sending proper voltage to pump. Needs new drain pump.; ordrng 1 DC97-19289F (Drain pump)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE5500AYW

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/20/2023

"Customer concern is that dryer has felt hanging out. Found damaged drum felt, causing customer to find torn strip hanging down. Needs new drum felt. Follow up visit scheduled for 6/30 8-12; ordrng 2 WP33001807 (seal)s"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6200VW0

Near Puyallup, WA 98371

Cejay

Job Details: 06/20/2023

Customer concern is that washer keeps showing UL error. Confirmed washer is level. Found worn Hub assembly causing washer to o out of balance easily. Needs new hub assembly. Follow up scheduled for 07/03 8-12pm; ordrng 1 W10820039 (HUB)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Tacoma, WA 98445

Cejay

Job Details: 06/20/2023

"Installed previously ordered agitator and cap, secure fit, all checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45R6100P/A3

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/20/2023

"Customer concern is that dryer does not heat. Found open element, causing unit to not heat. Needs new element. Installed new element. Cycle tested unit. All checks good ; used 1 DC47-00019A (HEATER-DRYER) from stock"

We serviced a

GE DISHWASHER

Model GDF520PGD6BB

Near Carrollton, TX 75006

John

Job Details: 06/20/2023

"Installed new control board, unit now powers on but still not filling. Using NuFi device found flood switch temp readings out of range. Replaced flood switch from truck stock. Unit now fills. Cycle tested unit, all checks good.; used 1 WD21X10519 (SWITCH FLOOD) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV448AEP/XAA

Near Dallas, TX 75248

John

Job Details: 06/20/2023

Customer concern is dryer taking too long to dry. Vent check fails red. Temp checks out of range due to clogged vent. Advised Customer that vents will need to be cleaned in order to avoid further heating issues.

We serviced a

GE DISHWASHER

Model GLD5560L00SS

Near Sumner, WA 98391

Cameron M.

Job Details: 06/20/2023

"Customer concern is that dishwasher does not wash, just flashes hot and normal cycle lights. Attempted cycling power of unit x2 no resolution u it remains unresponsive. Found main control and ui loose communication signal, causing unit to not respond to customers imput. Also for broken rack slide stop causing rack to come off rail. Needs new main control and ui and slide stop. Follow up visit scheduled for 6/30 1-5; ordrng 1 WD21X10247 (Rear KIT-MAIN & TACTILE BOARD) and 2 WD12X10304 (dishwasher rack slid)s"

We serviced a

GE RANGE

Model JBS160DM1BB

Near Dallas, TX 75228

John

Job Details: 06/20/2023

Installed new outer door panel and various screws. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model GU1200XTLS0

Near Dallas, TX 75214

Lane

Job Details: 06/20/2023

Installed new heater and performed full leak check and confirmed operation. All functions checked good at time of service.

We serviced a

LG WASHER-FRONTLOAD

Model WM2277HB/01

Near Garland, TX 75040

John

Job Details: 06/20/2023

"Customer concern is washer door will not close and makes loud noise. Found hinges have failed causing door to not close properly. Also found bearing has failed causing loud noise and allowing basket to move freely from tub. Needs new rear tub assy, basket, seal, and hinge.; ordrng 1 3045ER0008N (Rear tub) and 1 3045ER1006E (Spin basket) and 1 4036ER4001B (Seal) and 1 4775ER2002A (Hinge)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 79681983410

Near Rowlett, TX 75089

John

Job Details: 06/20/2023

Arrived to maintenence checks dryer. Found 2x rollers and idler pulley worn and making rumbling sound. Needs new rollers and idler pulley. All other checks good.; ordrng 1 4561EL3002A (Idler pulley) and 2 AGM75510755 (Roller)s

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5000EW/A3 03

Near Richardson, TX 75081

John

Job Details: 06/20/2023

"Customer concern is dryer not heating. Found unit is heating. Ran vent check, fails red. Temp checks high due to clogged vent. Advised Customer that vents will need to be cleaned in order to avoid further heating issues. All other checks good."

We serviced a

GE RANGE

Model JBS60DF1WW

Near Tacoma, WA 98405

Cejay

Job Details: 06/20/2023

"Installed previously ordered switches and indicator light, found failed RF element causing indicator light to be stuck on, needs new RF element. Follow up scheduled for 06/27 10-2pm; ordrng 1 WB30T10133 (RANGE DUAL RADIANT ELEMENT - 9)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Tacoma, WA 98408

Cejay

Job Details: 06/20/2023

"Installed previously ordered drain pump cycle tested to confirm operation of drain pump, no leaks all checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WGD9550WW2

Near Puyallup, WA 98375

Cejay

Job Details: 06/20/2023

"Customer concern is that dryer is making a noise and is shutting off to early. Upon arrival dryer was outside. Found dryer full of burnt lint most likely due to poor airflow conditions. Found failed idler, both rear support wheels, both front support wheels, worn belt, broken belt switch. Needs all new rollers front and rear shafts, idler bracket, belt, and belt switch.AHS to supply. Requires auth; ordrng 2 WPW10359272 (SHAFT Rear)s and 2 WPW10359271 (SHAFT Front)s and 4 WPW10314173 (Rollers)s and 1 661570V (BELT) and 1 W10837240 (BRACKET) and 1 WPW10411937 (SWITCH)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW2

Near Sumner, WA 98390

Cameron M.

Job Details: 06/20/2023

"Customer concern is that washer does not spin and drain properly. Checked errors via service mode, f0e1 load in washer during clean cycle. Cycle tested unit with customer provided load ,pass. Unable to duplicate customer concern of unit not draining and spinning at time of service. Advised customer to monitor and call if issues persist. Also Advised customer on regular cleaning intervals. Advised customer on using high quality detergent."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB7

Near Puyallup, WA 98371

Cameron M.

Job Details: 06/20/2023

"Customer concern is that dishwasher does not wash and drain. Dispenser is not operation. F4e3 (wash motor not running) f7e1 heater fault, no heat. Unit in active heat lock out. Tested unit via service mode, pass. Verified wash motor activation and heater activation. Tested ohms reading of dispenser 2.040k ohms. Verified voltage supply to dispenser from main control, good 120v. Needs new dispenser and sump asm. Customer declined repair at this time. Collected 95+tax check"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF419AAW/XAA 03

Near Puyallup, WA 98375

Cejay

Job Details: 06/20/2023

"Customer concern is that washer is not spinning, draining and is leaking. Found fallen basket causing washer not to operate. Needs new basket, front and rear tub, tub seal, drain pump, door seal. AHS to supply, requires auth. Requires second tech.; ordrng 1 DC69-00804A (Tub gasket) and 1 DC97-15596A (Out tub) and 1 DC64-00802C (Door seal) and 1 DC97-15328L (Rear tub) and 1 DC97-15478A (Basket) and 1 DC31-00054A (Drain motor)"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS0

Near Eatonville, WA 98328

Cejay

Job Details: 06/20/2023

"Customer concern is that range LR burner dose not work. Found open burner causing burner not to operate , needs new burner. Follow up scheduled for 06/28 8-12pm; ordrng 1 W11396792 (ELMNT-SURF)"

We serviced a

FRIGIDAIRE WALL OVEN

Model FGB24S5ABA

Near Dallas, TX 75227

Lane

Job Details: 06/20/2023

Customer stated oven failed after going into a self clean. Performed diagnostics found faulty door lock motor and rod. Inner door panel is damaged causing door closure issues. Confirmed over does heat during testing. All other functions checked good at time of service. ; ordrng 1 318095957 (Motor) and 1 5303311222 (Rod) and 1 318048309 (Liner) and 1 318065102 (Latch)

We serviced a

GE DISHWASHER

Model GLD5860L15SS

Near Dallas, TX 75287

Lane

Job Details: 06/20/2023

Customer stated dishwasher won't start. Performed diagnostics found faulty door switch assembly. Switch housing is damaged causing cover to fall off. Door panel assembly with switch housing needs to be replaced to correct issue. All other functions checked good at time of service. Door switch cover appears to have been replaced preventivly without success.; ordrng 1 WD34X11117 (ESCUTCHEON ASM)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DC42H5000EW/A3 01

Near Richardson, TX 75080

John

Job Details: 06/20/2023

"Customer concern is dryer making noise. Confirmed noise. Found idler pulley, belt, and 1x roller worn and causing noise. Replaced parts from truck stock. All checks good.; used 1 6602-001655 (BELT), 1 DC93-00634A (IDLER ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45N5300F/A3

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/20/2023

"Customer concern is that dryer does not heat. Preformed airflow test, failed (yellow). Found open heating element. Causing unit to not heat. Needs new element . Installed new element. Cleaned moisture sensor. Cycle tested unit all checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

GE RANGE

Model P2S975SEM1SS

Near Graham, WA 98338

Cameron M.

Job Details: 06/20/2023

"Installed previously ordered burner body, cleaned resting surface of burner body. Cycle tested unit. All checks good. Collected remainder balance of 214.56 via check payment."

We serviced a

GE DISHWASHER

Model GDT655SSJ0SS

Near Puyallup, WA 98373

Cejay

Job Details: 06/19/2023

"Customer concern is that dishwasher is not draining. No stored errors. Found clog in airgap. Removed clog cycle tested dishwasher, tested drain multiple times. All checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Irving, TX 75062

Lane

Job Details: 06/19/2023

Customer stated washer gave error f6e2. Washer was unresponsive at time of service. Supply voltage checks good 118vac. Drain pump resistance 19.8 max resistance is 15ohms. Advise replacing user and main controls and drain pump motor. ; ordrng 1 W11135391 (Consol) and 1 W11401710 (Main control) and 1 1 (Drain pump)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5620HW1

Near Mesquite, TX 75150

Patrick

Job Details: 06/19/2023

"Customer concern, unit not heating. Confirmed. Found open heating element. Unit passed air test yellow. Replaced element from truck stock. Tested unit. All checks good; used 1 WP3387747 (Element) from stock"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11045994400

Near Puyallup, WA 98373

Cejay

Job Details: 06/19/2023

"Customer concern is that washer will not complete cycle and shows error. Uppon arrival unit was locked and unresponsive. Power cycled unit, door lock failed to unlock. Unit also fails to lock. No voltage to doorlock. Needs new main control. Customer declined repair at time of service."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW2

Near Tacoma, WA 98445

Cejay

Job Details: 06/19/2023

"Installed previously ordered hot,cold valves and water level switch. Cycle tested washer all checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Carrollton, TX 75007

John

Job Details: 06/19/2023

Installed new sump assy. All checks good.

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWN632SP116TW01

Near DuPont, WA 98327

Cejay

Job Details: 06/19/2023

"Customer concern is that washer on deep fill setting has overflowed twice with a large load. Verified unit is level, cycle tested washer. Called speed queen, water level switch test good. Mechanical test good. Advised customer on proper loading practices. No mechanical or component failures at time of service. Sent payment link via email."

We serviced a

LG WASHER-FRONTLOAD

Model WM3570HVA

Near Irving, TX 75038

Lane

Job Details: 06/19/2023

Installed user control and performed full user control function test. All functions checked good at time of service.

We serviced a

GE REFRIGERATOR

Model GNE21FFSKPFSS

Near Dallas, TX 75235

Lane

Job Details: 06/19/2023

Customer stated unit stopped cooling. Performed diagnostics found faulty defrost system. Advised thermostat and heater be replaced. All other functions checked good at time of service.; ordrng 1 WR50X10069 (Thermostats) and 1 WR51X25156 (Defrost heater)

We serviced a

GE RANGE

Model JGB720SEJ4SS

Near Dallas, TX 75227

John

Job Details: 06/19/2023

Customer concern is FR and FL burners not lighting properly. Found both burners not lighting at all due to clogged orifices. Cleared both orifices and tested. Both burners now light but flame size is not uniform. Needs new orifices and burners for FR and FL.; ordrng 2 WB28X24768 (Orifice)s and 2 WB16X24722 (Burner)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockwall, TX 75032

John

Job Details: 06/19/2023

Customer concern is DW stopping mid cycle and beeping. Found error codes for long drain and suds. Unit full upon arrival with layer of soap suds on top. Drained unit using drain pump. Ran diagnostic cycle and found large amount of suds build up inside unit. Drained unit and recieved error of long drain. Advised Customer about the affects of suds inside unit and how to remove them. All other checks good.

We serviced a

KENMORE RANGE

Model MODELMISSING

Near Balch Springs, TX 75180

Lane

Job Details: 06/19/2023

Custome stated glass top cracked and oven door seal also is coming off. Performed diagnostics found glass is cracked and door seal needs to be replaced. All other functions checked good at time of service. ; ordrng 1 Needsresearch (Glass top) and 1 Needsresearch (Oven door seal)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV60M9900AV/A5

Near Mesquite, TX 75181

Lane

Job Details: 06/19/2023

Customer stated washer will not advance through cycles. Performed diagnostics found motor code stared. After resetting power to mcu washer began to function correctly. Advise replacing stater and mcu controller. All other functions checked good at time of service.; ordrng 1 DC92-01531C (Inverter) and 1 DC31-00124A (Stater)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW5

Near Sunnyvale, TX 75182

Lane

Job Details: 06/19/2023

Customer stated washer makes abnormal noise during spin cycle. Performed diagnostics found gearcase is faulty. Slider and washplate are also needed to complete job. All other functions checked good at time of service. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10902814 (Washplate)

We serviced a

KENMORE WASHER-TOPLOAD

Model 11027086604

Near Lakewood, WA 98498

Cejay

Job Details: 06/19/2023

"SHS shipped incorrect part, (rods) follow up scheduled for 06/29 1-5pm; schdld next appmnt for 6/29 THU 1-5"

We serviced a

KENMORE DISHWASHER

Model 665.15932

Near Orting, WA 98360

Cameron M.

Job Details: 06/19/2023

"Installed previously ordered door seal, sump,inlet,sweeper seal and spray arms"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6630HC0

Near Buckley, WA 98321

Cameron M.

Job Details: 06/19/2023

Installed previously ordered dispenser and inlet valves. Cycle tested unit. All checks good

We serviced a

KENMORE DRYER-GAS

Model 11097721702

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 06/19/2023

Installed previously ordered control and user interface. Cycle tested unit. All checks good

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2418UB0A

Near Graham, WA 98338

Cameron M.

Job Details: 06/19/2023

"Customer concern is that dishwasher does not drain. Cycle tested unit, found unit unable to drain. Caused by food debris in drain hose preventing unit from draining. Cleared debris. Cycle tested unit. All checks good. Advised customer on proper loading practices. Advised customer on using high quality detergent."

We serviced a

GE RANGE

Model JB655DK7WW

Near Tacoma, WA 98404

Cejay

Job Details: 06/19/2023

"Customer concern is that oven is not heating properly. Verified 240v incoming, confirmed continuity at bake and broil elements. No visual signs of damage at relays on control board. 1.083k ohms at temperature sensor. Preformed temperature checks start at 10:37am 350? preheat complete at 10:46 temperature 388.6, temperature ranges consistant of normal operation. Advised customer unit is operating as designed at time of service, control board is the only component that could cause intermitten issues. Customer declined repair at time of service."

We serviced a

GE WASHER-TOPLOAD

Model GTW460ASJ8WW

Near Tacoma, WA 98445

Cejay

Job Details: 06/19/2023

"Customer concern is that washer will not lock or start cycle. Customer installed new lid lock kit with no change. Found faulty lid lock causing washer not to operate needs new lid lock kit. I stalled new lid lock kit, preformed spin test good. Cycle tested washer empty. Verified fill, wash, drain, spin operations. All checks good.; used 1 WH08X32697 () from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA-00

Near Sunnyvale, TX 75182

Lane

Job Details: 06/19/2023

Customer stated dishwasher fails to turn on. Performed diagnostics found user control was never replaced due to overlay not being ordered on original ticket. Reset power to user control and dishwasher started functioning. All other functions checked good at time of service. ; ordrng 1 DD82-01756B (Control panel)

We serviced a

LG DRYER-ELECTRIC

Model DLEX5101V

Near Rockwall, TX 75087

John

Job Details: 06/19/2023

Customer concern is dryer not heating. Confirmed dryer not heating. Soft fail on vent check (yellow). Found heating element open causing no heat condition. Needs new heating element. Advised Customer that vents will need to be cleaned in order to avoid any further heating issues.; ordrng 1 5301EL1001H (Element)

We serviced a

FRIGIDAIRE WALL OVEN

Model GLEB30T8CBA

Near Forney, TX 75126

Patrick

Job Details: 06/19/2023

"Replaced control, lower oven heating properly. Upper oven door glass shattered. Must replace. ; ordrng 1 318041315 (Outer door glass)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB989RCS0

Near Richardson, TX 75081

John

Job Details: 06/19/2023

"Customer concern is DW will not drain. Found drain pump rattling when called for and no water movement. Removed drain pump and found hair clip lodged in impeller. Removed hair clip and tested. Drain pump still making rattling noise, still no water movement. Needs new drain pump. AHS to supply NLA part.; ordrng 1 5304463777 (Drain pump)"

We serviced a

GE WASHER-TOPLOAD

Model GTW220ACK6WW

Near Dallas, TX 75212

Patrick

Job Details: 06/16/2023

"Replaced transmission. Tested unit, all checks good."

We serviced a

SAMSUNG RANGE

Model NE63T8111SS/AA01

Near Dallas, TX 75208

Patrick

Job Details: 06/16/2023

Replaced touch pad and pcb. Tested unit. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EF/A303

Near Dallas, TX 75217

Patrick

Job Details: 06/16/2023

"Customer concern, unit not heating. Confirmed. Found failed element. Replaced from truck stock. ; used 1 DC97-14486A (Element) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFC310S0EB0

Near Dallas, TX 75253

Patrick

Job Details: 06/16/2023

"Customer concern, burners don't work on low. Confirmed. Found burned infinite switches at all burners. Must replace. Found refuse on control board causing failure. Must replace all. ; ordrng 2 WP3148952 (Infinite sw small)s and 2 WP3149400 (Infinite sw lg)s and 1 W11122531 (Control)"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6630HC0

Near Coppell, TX 75019

Lane

Job Details: 06/16/2023

Customer stated washer makes abnormal noise. Performed function test. Only stored code is for suds detection. Customer stated the noise possibly sounds like a belt. Leveled washer to reduce chassis squeaking. All functions checked good at time of service.

We serviced a

HOTPOINT WASHER-TOPLOAD

Model RTW4440VQ2

Near Irving, TX 75061

Lane

Job Details: 06/16/2023

Customer stated there getting a mixture of cold and hol when hot is selected. Made customer aware that the washer mixes cold and hot to save energy. Ordering supply valve and water temp sensor. All other functions checked good at time of service. ; ordrng 1 WPW10144820 (Water valve) and 1 WPW10184148 (Temp sensor)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5500XW0

Near Balch Springs, TX 75180

Patrick

Job Details: 06/16/2023

Replaced motor and blower. Tested unit. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Irving, TX 75063

Lane

Job Details: 06/16/2023

Installed new wash pump motor and cleaned foreign material from all components. Performed multiple function and leak tests after.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW95HEXW2

Near Forney, TX 75126

Patrick

Job Details: 06/16/2023

Replaced mcu tested unit. All checks good.

We serviced a

LG WASHER-FRONTLOAD

Model MW4270HVA

Near Spanaway, WA 98387

Cejay

Job Details: 06/16/2023

"Customer concern is that washer is over filling. Found presure hose disconnected causing washer to over fill. Secured hose, cycle tested washer all checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Puyallup, WA 98375

Cejay

Job Details: 06/16/2023

Customer concern is that dishwasher will not fill with water. Upon cycle test unit did fill with water. Confirmed 120v to wash motor but no activation. Needs new sump and motor assembly. Follow up scheduled for 06/27 8-12pm. ; ordrng 1 W11085683 (PUMP&MOTOR)

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF7A

Near Fife, WA 98424

Cejay

Job Details: 06/16/2023

"Customer concern is that dishwasher did not wash, did not drain, and all LEDs lite up. Found failed control board causing unexpected power loss. noise from wash motor but can not diagnose futher as unit powers down . Needs new main control, switch assembly and wash motor. Requires auth. ; ordrng 1 5304517587 (SWITCH ASSEMBLY) and 1 5304520582 (BOARD) and 1 154853801 (MOTOR & PUMP ASSY)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Puyallup, WA 98373

Cameron M.

Job Details: 06/16/2023

Installed previously ordered slider and gearcase. Cycle tested unit 3x with customer provided load of towels. All checks good. Advised customer on regular cleaning intervals for optimal performance. Advised customer on using high quality detergent. Collected remainder of balance via

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model GHW9400PL0

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 06/16/2023

Arrived to Install door boot and drain pump. Found fill tube from dispenser to tub broken . Preventing unit from filling without leak. Needs tube and seal follow up visit scheduled for 6/23. 10-2; ordrng 1 WPW10005300 (HOSE) and 1 WP8181747 (SEAL)

We serviced a

LG RANGE

Model LRE3083ST/00

Near Orting, WA 98360

Cameron M.

Job Details: 06/16/2023

Installed previously ordered main pcb cycle tested unit. All checks good

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79641172211

Near Puyallup, WA 98373

Cameron M.

Job Details: 06/16/2023

"Customer concern is that washer leaks a little water. Cycle tested unit, via service mode. Found leaking cold inlet valve. Causing unit to leak. Also found oversuds conditions present from rear vent, causing leak from rear of unit during high speed spin. Needs new inlet valves. Installed new inlet valves. Cycle tested unit. All checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent. ; used 1 5220FR2006H (INLET VALVE (HOT)), and 1 5220FR2075L (INLET VALVE-COLD) from stock"