We serviced a
SAMSUNG WALL OVEN
Model NV51K7770DG/AA
Near Ruston, WA 98407
Cejay
Job Details:
06/15/2023
Tech was assigned as a helper;
We serviced a
SAMSUNG WALL OVEN
Model NV51K7770DG/AA
Near Ruston, WA 98407
Cameron M.
Job Details:
06/15/2023
"Customer concern is that upper oven broil element shorted. And lower oven does not maintain set temperature. Preformed visual inspection of unit, found open broil element for upper oven. Preformed temperature checks of lower oven, upper oven all checks good. Advised customer to refer to owners manual on proper care and cleaning."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED7230HW1
Near Sumner, WA 98390
Cejay
Job Details:
06/15/2023
"Customer concern is that dryer will not start but will show F3E3 error. Pulled error codes. F2E1,F3E3, found open thermal fuse causing dryer not to start. Inlet thermistor ohms in range. Installed new thermal fuse, prefromed airflow test pass. Preformed temperature checks good. ; used 1 WP3392519 (FUSE-THRML) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB865GW0
Near Buckley, WA 98321
Cejay
Job Details:
06/15/2023
Customer concern is that washer lid is cracked. Confirmed customer concern lid is cracked on left side casuing difficulty starting cycles. Needs new lid assembly. Requires auth. ; ordrng 1 W11259006 (LID)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HW3
Near Dallas, TX 75220
Lane
Job Details:
06/15/2023
Customer concerned that washer is not draining. Tested and found drain pump running but not draining. Disassembled to accesss pump housing and discovered blockage. Removed and cleared debris from pump housing and tested OK after repair.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW1
Near Rockwall, TX 75087
Patrick
Job Details:
06/15/2023
"Customer concern, unit won't spin out. Load in unit on arrival (1 large bath mat) Found unit off level. Corrected. No stored error codes. Tested unit. All checks good."
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN1RS
Near Rockwall, TX 75032
Patrick
Job Details:
06/15/2023
"Customer concern, door error when cycle is started. Confirmed. Replaced door lock from preorder. Tested unit, all checks good."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
06/15/2023
"Customer concern is that oven does not heat properly. Preformed temperature checks, fail. Found sticking element relay on main control. Causing unit to not heat to set temperature. Also found open bake element, causing unit to not heat to set temperature. Needs new main control and bake element . Collected partial of 312.21 follow up visit scheduled for 6/28 8-12; ordrng 1 W10779716 (ELMNT-BAKE) and 1 W11100513 (CNTRL-ELEC)"
We serviced a
GE WALL OVEN
Model PT970SM1SS
Near University Place, WA 98467
Cameron M.
Job Details:
06/15/2023
"Arrived to preform repair to unit, found unit unable to be removed from cavity due to installation issue preventing forward movement. Advised customer of issue. Also Advised customer will need to make unit accessible for repair. REQUIRES second tech. ; schdld next appmnt for 6/22 THU 8-12"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB835DW4
Near Spanaway, WA 98387
Cameron M.
Job Details:
06/15/2023
"Customer concern is that dryer does not tumble. Verified customer concern. Found debris lodged in blower housing, causing unit to not tumble. Removed debris. Cycle tested unit. All checks good."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW85HEFW1
Near Coppell, TX 75019
John
Job Details:
06/14/2023
Customer concern is washer giving long drain error. Found coin catch full of debris causing error. Removed debris and tested. Filled and drained unit 5x times. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R8500V/A3
Near Rockwall, TX 75087
Patrick
Job Details:
06/14/2023
"Customer concern, unit takes too long to dry. Found clogged vent in wall. Good tumble, good heat. Customer to have all vent professionally cleaned."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Carrollton, TX 75007
Lane
Job Details:
06/14/2023
Replaced harness with motor and cap. Preformed successful function test after repair. All functions checked good at time service.
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.26912691
Near Plano, TX 75093
John
Job Details:
06/14/2023
"Customer concern is washer not draining/spinning properly. Ran (6 min small load size normal cycle), no issues found. Ran (6 min large load size normal cycle) and found that unit does not fully drain before adding water for rinse cycle causing there to be more water than indented inside unit. After rinse cycle unit still fails to fully drain before spin. Unit entered spin cycle with tub still half full and drains remaining water while spinning and not fully drying clothes. Reset pressure switch once empty and tested again, no change. Recommend replacing pressure switch and timer.; ordrng 1 W10339326 (Pressure switch) and 1 WP3951769 (Timer), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Plano, TX 75093
Lane
Job Details:
06/14/2023
Customer stated that ice maker is leaking. During inspection found ice maker mold to be deteriorated causing water to leak into bucket forming clumps of ice. Replaced ice maker and cycled to test water fill. No other failures detected. ; used 1 WPW10300022 (Ice maker) from stock
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF50R8500AV/ US01
Near Rockwall, TX 75087
Patrick
Job Details:
06/14/2023
"Customer concern, unit doesn't drain correctly. Cleared drain trap, drain issue remains. Cleared more debris from drain pump. Tested. All checks good."
We serviced a
LG DRYER-GAS
Model DLGX4271W
Near Rowlett, TX 75088
Patrick
Job Details:
06/14/2023
"Replaced control and harness, gas valve and igniter not received. Tested unit. All checks good"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52M7750AV/A4
Near Eatonville, WA 98328
Cameron M.
Job Details:
06/14/2023
"Customer concern is that washer does not drain and spin. Retrieved errors via service mode found 5c,4c . Cycle tested unit found seized drain pump, causing unit to not drain. Also found stuck inlet valves, causing unit to not fill. Needs new inlet and drain pump. Follow up visit scheduled for 6/26 8-12; ordrng 1 DC97-19289F (ASSY PUMP DRAIN;AUTO 27,US MODEL,) and 1 DC97-15459G (VALVE WATER)"
We serviced a
GE DISHWASHER
Model GSD4000J00BB
Near Plano, TX 75074
John
Job Details:
06/14/2023
Installed new drain kit and timer. All checks good.
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.22982101
Near Plano, TX 75074
Lane
Job Details:
06/14/2023
"Customer stated that washer is not draining or spinning. Performed test and found good voltage to motor but unable to cycle due to open motor winding. While performing tests observed chassis base to be completely rusted out due leaks coming from faulty hoses and clamps at dispenser. Need motor and structural parts as well as hoses for repair. ; ordrng 1 Wp3363394 (Pump) and 1 285771 (Base) and 1 Wp8572720 (Capacitor) and 1 8055267 (Hose) and 1 8055266 (Hose) and 1 Wp8283537 (Hose) and 1 8272010 (Connector) and 6 Wp596669 (Clamp)s, used 1 Wp8314869 (Motor) from stock"
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4650YQ0
Near Puyallup, WA 98375
Cejay
Job Details:
06/14/2023
Installed previously ordered suspension rods. Cycle tested washer all checks good.
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Puyallup, WA 98375
Cejay
Job Details:
06/14/2023
"Installed previously ordered appliance manager and sensor, cycle tested unit, no change in operation. No other components releated to customer concern. Advised customer unit is operating as designed."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW1
Near Dallas, TX 75204
Patrick
Job Details:
06/14/2023
Replaced lid sw. Tested unit. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LXR7244PQ0
Near Dallas, TX 75246
Patrick
Job Details:
06/14/2023
Replaced lid sw. Tested unit. All checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5100VQ1
Near University Place, WA 98467
Cejay
Job Details:
06/14/2023
Customer concern is that dryer is not heating. Preformed airflow test pass. Found failed timer causing dryer not to heat. Needs new timer. Follow up scheduled for 06/22 8-12pm; ordrng 1 WPW10185982 (TIMER)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6200KW1
Near Tacoma, WA 98498
Cejay
Job Details:
06/14/2023
"Customer concern is that washer dose not start cycle.Pulled error codes. F5E1,F7E4,F5E4. Foumd failed lid latch causing washer not to operate, needs new latch. Installed new latch. Washer failed to shift, found failed actuator. Installed new actuator. Cycle tested washer, found failed drain pump. Needs new drain pump. Follow up scheduled for 06/21 10-2pm.; ordrng 1 W11399437 (PUMP), used 1 W11394572 (LATCH), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Steilacoom, WA 98388
Cejay
Job Details:
06/14/2023
"Installed previously ordered main control board and user board. Cycle tested dishwasher, all checks good."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Spanaway, WA 98387
Cameron M.
Job Details:
06/14/2023
"Installed previously ordered control board, cycle tested unit. All checks good"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8900BC0
Near Richardson, TX 75080
John
Job Details:
06/14/2023
Installed new inlet assy. All checks good.
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11045986404
Near Tacoma, WA 98445
Cameron M.
Job Details:
06/14/2023
"Customer concern is that washer leaks water during operation. Preformed inspection of unit. Found small tear in door boot. Causing unit to leak during operation. Also found heavy evidence of oversuds conditions from rear vent. Causing leak from rear of unit during high speed spin cycle. Found buildup on door glass, causing leak from under door during operation. Needs new door boot. Collected 200 cash payment. Follow up visit scheduled for 6/22 1-5; ordrng 1 WP8182119 (BELLOW)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11061633611
Near Auburn, WA 98001
Cameron M.
Job Details:
06/14/2023
Installed previously ordered rollers and drum felt. Cycle tested unit. All checks good.
We serviced a
GE DISHWASHER
Model GDT630PYM4FS
Near Milton, WA 98354
Cameron M.
Job Details:
06/14/2023
"Customer concern is that dishwasher does not fill and wash. Unit disassembled at time of arrival. Reassembled unit. Cycle tested unit, found seized drain pump, causing unit to not drain. Also found inlet valve only partially opening resulting in low incoming water flow. Needs new inlet and drain pump. Follow up visit scheduled for6/27 8-12; ordrng 1 WD19X25461 (DRAIN PUMP)"
We serviced a
LG WASHER-FRONTLOAD
Model WM3050CW
Near Sumner, WA 98390
Cameron M.
Job Details:
06/14/2023
"Customer concern is that washer does not drain. Cycle tested unit via service mode. Found stripped drain pump impeller. Causing unit to not drain. Needs new drain pump. Installed new drain pump. Cycle tested unit, found cross threaded clean out inducing leak. Corrected drain pump clean out. All checks good. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
MAYTAG LAUNDRY CENTER
Model WET4024HW0
Near Puyallup, WA 98371
Cameron M.
Job Details:
06/14/2023
Installed previously ordered lid assembly. Cycle tested unit 3x. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF7A
Near Lakewood, WA 98498
Cejay
Job Details:
06/14/2023
Customer concern is that dishwasher is leaking from airgap. Collected 75$ deductible via card. Cleared clog from airgap. Cycle tested dishwasher all checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6230HW0
Near Forney, TX 75126
Patrick
Job Details:
06/14/2023
"Customer concern, unit squeeking during use. Confirmed. Found worn drive belt. Replaced from truck stock. Tested unit under load. ; used 1 W11239857 (Drive belt) from stock"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB855DC4
Near Rockwall, TX 75032
Patrick
Job Details:
06/14/2023
"Customer concern, unit makes loud noise during use. Confirmed. Found failed idler pulley. Replaced from ruck stock. Tested unit. All checks good. ; used 1 279640 (Idler pulley) from stock"
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA
Near Richardson, TX 75080
John
Job Details:
06/14/2023
Installed new dispenser. All checks good.
We serviced a
LG DISHWASHER
Model LDS5540ST
Near Dallas, TX 75243
John
Job Details:
06/14/2023
Customer concern we is DW leaking. Found active leak from inlet valve that has been leaking for at least 24hrs. Founds service valve is brass and is siezed in open position making it unable to be turned off. Needs new inlet valve. Advised Customer that a plumber is needed immediately to turn off water supply to DW. Service valve must be replaced before repair can be completed. Unable to further test unit due to nature of failure.; ordrng 1 5221DD1001E (Inlet valve)
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HWA
Near Coppell, TX 75019
John
Job Details:
06/13/2023
Installed new drain hose. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5 02
Near Tacoma, WA 98446
Cejay
Job Details:
06/13/2023
Installed new inverter and stator. Cycle tested washer all checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4800XQ3
Near Carrollton, TX 75007
Lane
Job Details:
06/13/2023
Customer stated dryer would not start. During testing found thermal and timer to be good. Tested good voltage to motor but had no operation. Need drive motor and blower wheel for repair. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW85HEFW1
Near Coppell, TX 75019
John
Job Details:
06/13/2023
Installed new control and UI. All checks good.
We serviced a
KENMORE DISHWASHER
Model 66513229N412
Near Mesquite, TX 75181
Patrick
Job Details:
06/13/2023
Replaced vent and soap dispenser. Tested unit. All checks good.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW95HEXW2
Near Forney, TX 75126
Patrick
Job Details:
06/13/2023
"Replaced door lock. No joy. Mcu error code repeats. Must replace mcu. Set return for fri, 8-12. Customer prefers Thursday if possible. ; ordrng 1 WPW10374126 (Mcu)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC415EW1
Near Spanaway, WA 98387
Cejay
Job Details:
06/13/2023
"Installed previously ordered gearcase, cam and belt. Preformed calibration cycle. Cycle tested washer all checks good."
We serviced a
FRIGIDAIRE DISHWASHER
Model fdb520rhb2
Near Irving, TX 75038
John
Job Details:
06/13/2023
"Customer concern is DW leaking from front left corner. Ran normal cycle and found small leak from inlet vavle between solenoid and body approximately 1 drop every 5 seconds. Also found drain pump draining very slowly and vibrating. Stress tested drain pump, fails on 3rd time calling for it. Needs new drain pump and inlet valve. Advised and showed customer that water service valve for DW is siezed in open position and compression nut on inlet valve is stripped. Advised Customer that a plumber will be necessary to replace service valve and fill hose before repair can be completed.; ordrng 1 A00126401 (pump assembly) and 1 154637401 (valve)"
We serviced a
GE WASHER-FRONTLOAD
Model GFWN1100D0WW
Near Rockwall, TX 75032
Patrick
Job Details:
06/13/2023
Replaced door boot. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rockwall, TX 75032
Patrick
Job Details:
06/13/2023
"Customer concern, unit leaks during use. Found broken adjuster interference with door closure. Replaced adjuster from truck stock. Tested unit. All checks good. ; used 1 W10712395 (Adjuster) from stock"
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ5WW
Near Puyallup, WA 98371
Cameron M.
Job Details:
06/13/2023
"Customer concern is that washer does not drain and spin clothes out. Checked errors via Newfi device. Found unit requires update . Also found pressure port flash error. And suds drain algorithm failure . Preformed update, failed unit unable to preform update. Inspected drive components. Found gearcase leaking oil causing belt slip resulting in failure to spin. Needs new main control, gearcase, belt and pully customer declined repair at this time. Collected 95 +tax via check payment."
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550UG/AA
Near Lakewood, WA 98498
Cameron M.
Job Details:
06/13/2023
"Customer concern is that dishwasher dispenser door broke off. Found broken dispenser , causing unit to not wash properly. Needs new dispenser. Installed new dispenser. Cycle tested unit. All checks good."
We serviced a
KENMORE DISHWASHER
Model 36314382000
Near Lakewood, WA 98498
Cameron M.
Job Details:
06/13/2023
"Installed previously ordered pump assembly, door seal and baffles. Cycle tested unit. All checks good. Left failed parts with customer as part caused leak"
We serviced a
GE DISHWASHER
Model GDF520PGD6BB
Near Carrollton, TX 75006
John
Job Details:
06/13/2023
"Customer concern is DW will not fill. Found control board sending fluctuating voltage to inlet. Using NuFi device, found control board requires firmware update. Once firmware was updated unit became completely unresponsive to NuFi and UI. UI lights come on when buttons pressed but no response from control board. Needs new control board and inlet valve.; ordrng 1 WD15X26140 (Inlet valve assy) and 1 WD21X24899 (Control board)"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 110.49962602
Near Carrollton, TX 75007
John
Job Details:
06/13/2023
Customer concern is washer door hinge is broken. Confirmed hinge broken. Managed to get door closed and latched in order to run diagnostic cycle. No other issues found. Needs new door hinge.; ordrng 1 WP8183202 (hinge)
We serviced a
GE DISHWASHER
Model GSD4000K00BB
Near Tacoma, WA 98404
Cameron M.
Job Details:
06/13/2023
"Customer concern is that dishwasher does not drain. Unit partially disassembled at time of arrival. Found checks ball not in sump asm causing unit to not drain. Also found top rack tower locking tabs broken causing tower to not engage top rack as designed. Needs new check ball, tower and screw. Follow up visit scheduled for 6/26 1-5; ordrng 1 WD28X10367 (Side
TOWER UPPER RACK) and 1 WD12X10408 (DISHWASHER FILTER BALL - ORANGE) and 1 WD02X10067 (SCREW 8-16 HXW 1/2 SS)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
06/13/2023
"Customer concern is that washer intermittently produces grinding noise and is louder than normal. Checked unit for errors via service mode, none. Activated individual components via service mode to rule out individual systems. Pass. Cycle tested unit with customer provided load of towels and hand towels, pass. Inspected drive components for evidence of failure, none. Unit operating as designed. Advised customer to monitor and record video if issues persist."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8500DC0
Near Spanaway, WA 98387
Cejay
Job Details:
06/13/2023
"Customer concern is tjat dryer is making a noise durring operation. Found lint build up inside dryer. Debris in lint duct and blower wheel causing noise durring operation. Removed debris, vaccumed dryer cabinet. Cycle tested dryer all checks good."
We serviced a
GE WALL OVEN
Model JKP62G0K3-BC
Near Carrollton, TX 75007
John
Job Details:
06/13/2023
Customer concern is wall oven lower element is broken. Confirmed bake element is open and physically broken. Needs new bake element.; ordrng 1 WB44X200 (Bake element)
We serviced a
SAMSUNG DISHWASHER
Model DMR78AHS
Near Plano, TX 75093
Lane
Job Details:
06/13/2023
Replaced drain pump. Cycled to test and check for leaks. No problems found and all working properly
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Plano, TX 75074
Lane
Job Details:
06/13/2023
Customer stated unit not filling properly. Tested and found good pressure and proper voltage to valve but not opening correctly. Need fill valve for repair. ; ordrng 1 WD15X26078 (Water valve)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6230HW1
Near Wylie, TX 75098
Lane
Job Details:
06/13/2023
Customer stated that lid will not open and unit giving error code. During testing found pressure sensor error and faulty door latch. Control needed due to sensor built into board. ; ordrng 1 W11394572 (Latch) and 1 W11543994 (Cntrl-elec) and 1 W11545554 (Bezel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Puyallup, WA 98374
Cameron M.
Job Details:
06/13/2023
"Customer concern is that dishwasher leaks during operation. Preformed inspection of unit. Found door contacting counter causing poor seal. Also found clogged and separating spray arms, causing unit to leak during operation. Leveled unit. Needs new spray arms. REQUIRES AUTH ; ordrng 1 W10837249 (ARM-SPRAY lower) and 1 ARM-SPRAY (WPW10498900)"
We serviced a
AMANA DISHWASHER
Model ADB1600AWB1
Near Carrollton, TX 75007
John
Job Details:
06/12/2023
Customer concern is DW will not start. Found unit severly out of level on front legs causing door to not be able to close. Releveled unit and tested. Found that unit will start but none of the cycle select buttons working. Unit starts on normal cycle when start buttons pushed but unable to select any other options. Needs new console.; ordrng 1 WPW10261437 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model DU943PWKB0
Near Carrollton, TX 75007
John
Job Details:
06/12/2023
"Customer concern is DW leaking from underneath and some buttons dont work. Found seal on vent has failed and allowing water to drip inside door, as well as inlet leaking while filling. Also found plastic on normal wash button missing. Needs new inlet, vent assy, and console.; ordrng 1 WP3379674 (Vent and seal) and 1 8274731 (Console black) and 1 W10844024 (Inlet valve)"
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN1WW
Near Garland, TX 75042
Patrick
Job Details:
06/12/2023
"Customer concern, unit drips when not in use. Confirmed. Replaced inlet valve from truck stock. Tested unit. All checks good. ; used 1 WH13X26535 (Inlet valve) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB865GW0
Near Tacoma, WA 98445
Cejay
Job Details:
06/12/2023
Customer concern is that agitator cap keeps popping off. Found agitator and cap loose causing cap to fall off durring operation. Needs new agitator can cap. Follow up scheduled for 06/27 8-12pm; ordrng 1 W11550891 (AGITATOR) and 1 W11449080 (CAP)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US 03
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
06/12/2023
"Customer concern is that washer does not drain and spin clothes out just bangs around. Unit in use at time of arrival. Placed unit into drain and spin, found worn suspension rods, causing unit to not balance. Checked errors via service mode found ub (unbalanced load) x5. Needs new suspension rods. Cycle tested unit. All checks good. Advised customer on using high quality detergent. Also Advised customer on regular cleaning intervals"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8540FW
Near Buckley, WA 98321
Cameron M.
Job Details:
06/12/2023
Customer concern is that dryer produces noise during operation. Found model and serial not matching to work order. Advised customer will need to call to correct issue
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11045966400
Near Sumner, WA 98390
Cejay
Job Details:
06/12/2023
"Customer conern is that washer was leaking and is now making a noise durring spin cycle. Found fallen basket which caused damaged to front tub. Needs new basket assembly, front and rear tub, tub seal, door seal. Advised customer parts show discontinued and out of stock. AHS to supply. Requires Auth. Requires second tech. Advised customer washer will need to be made accessible for repair. ; ordrng 1 W10772617 (Rear tub) and 1 WP8181673 (Tub seal) and 1 W10772607 (Front tub) and 1 8182232 (Basket) and 1 WP8182119 (Door seal)"
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Dallas, TX 75243
Patrick
Job Details:
06/12/2023
"Customer concern, unit inoffensive will not turn on or stops during use. No error codes reported. Found improper drain hose routing, corrected. Tested unit. Good fill, good spray, good dispenser, good drain. All checks good."
We serviced a
FRIGIDAIRE RANGE
Model FGEF3055MFF
Near Lewisville, TX 75067
John
Job Details:
06/12/2023
Installed new control board and overlay. All checks good.
We serviced a
KITCHENAID RANGE
Model KEBK171BSS00
Near Farmers Branch, TX 75234
Patrick
Job Details:
06/12/2023
Replaced control boards. Tested unit. Good preheat to 350 then 425 then 475. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWC565FW1
Near Dallas, TX 75229
Patrick
Job Details:
06/12/2023
"Customer concern, unit makes grinding noise during agitate. Replaced hub from truck stock. Tested unit under load. All checks good. ; used 1 W10528947 (Hub) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near McKinney, TX 75071
Lane
Job Details:
06/12/2023
"Customer stated dishwasher gave code and failed to finish cycle. Performed diagnostics found standing water inside unit. Performed cancel drain evacuating all water front dishwasher without issue,. Ran diagnostics test cycle with no failures. Dishwasher has fault code stored for water inlet issue. Checked drain pump for obstruction and performed multiple drain tests. Dishwasher is functioning correctly at time of service.; O-emld tckt"
We serviced a
HOTPOINT RANGE
Model 109RG2
Near Edgewood, WA 98372
Cejay
Job Details:
06/12/2023
"Customer concern is that bake element intermittinly is operational and FR burner also dose not work. No model and serial tag. Found open bake element, also found wire harness is extremely brittle, needs new wire harness, bake element, RF burner, RF burner switch, oven control switch. Advised customer parts are no longer available. Called AHS. Auth #165AAWP."
We serviced a
GE DISHWASHER
Model CDT835SSJ0SS
Near Dallas, TX 75235
Patrick
Job Details:
06/12/2023
"Replaced control, set personality, tested unit. All checks good."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW1
Near Heath, TX 75032
Patrick
Job Details:
06/12/2023
"Customer concern, unit gets stuck with 1 minute left. Ran drain and spin empty. Good drain, good spin, good complete. Ran quick wash with 5 towels. Good complete. Unable to replicate concern at this time. Likely off balance situation."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6120HW
Near Rockwall, TX 75087
Patrick
Job Details:
06/12/2023
Customer canceled appt.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45T3200AW/A4 01
Near Lakewood, WA 98499
Cejay
Job Details:
06/12/2023
"Customer concern is that washer is making a noise durring agitation. Cycle tested washer empty, no noise. Cycle tested washer with customer provided load, faint noise, possible belt stretch or slipping. Needs new belt. Advised customer washer will need to be made accessible for repair. Customer will call office to schedule follow up. ; ordrng 1 DC66-10170B (Belt)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AW/US
Near Eatonville, WA 98328
Cameron M.
Job Details:
06/12/2023
"Customer concern is that washer produces suds and water from unit dispenser door and between console and front panel. Found bulletins of similar condition unrelated to serial number of unit. Inspected unit found no build up in dispenser. Cycle tested unit. Found failed drum bearing causing unit to produce noise during operation. Also found leaking dispenser assembly, causing customer concern of unit leaking from dispenser. Needs new dispenser asm, drawer, rear tub asm, and drum asm. REQUIRES AUTH REQUIRES second tech advised customer may take time to receive parts. ; ordrng 1 DC97-21594C (ASSY S.TUB BACK) and 1 DC97-21456A (ASSY DRUM-MODULE) and 1 DC97-22579B (ASSY S.DRAWER) and 1 DC97-21472A (ASSY HOUSING DRAWER-MODULE)"
We serviced a
JENN-AIR WALL OVEN
Model JJW2830DP01
Near Coppell, TX 75019
John
Job Details:
06/12/2023
Customer concern is upper wall oven giving F6 E1 code whenjn use and then shuts off. Found temp sensor readout on upper oven fluctuates as it heats and does not correspond to actual temp inside unit. Temp sensor passes ohms checks. Need new control board.; ordrng 1 W11179310 (Control board) and 1 Corecharge (Core charge)
We serviced a
ROPER WASHER-TOPLOAD
Model RAB1121EW1
Near Irving, TX 75062
John
Job Details:
06/12/2023
Customer concern is that they believe the washer was not reassembled propely after last service. Found left side cabinet clip not fully snapped in place causing cabinet to shake while in use. Re installed cabinet Clio and tested. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model LGBD2435NB0A
Near Eatonville, WA 98328
Cameron M.
Job Details:
06/12/2023
Customer concern is that lower spray arm disengaged and melted. Serial number unreadable worn off. Found disengaged spray arm melted during to resting on element. Needs new spray arm and support. Installed new spray arm and support. Cycle tested unit. All checks good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Tacoma, WA 98408
Cejay
Job Details:
06/12/2023
Customer concern is that dishwasher is not draining. Confirmed 120v to drain pump no activation. Needs new drain pump. Follow up schexuled for 06/20 8-12pm; ordrng 1 W11412291 (PUMP-DRAIN)
We serviced a
KENMORE DISHWASHER
Model 58716142400
Near Tacoma, WA 98445
Cejay
Job Details:
06/12/2023
"Customer concern is that dishwasher will not start. Found failed wire nut causing a loss of neutral. Imstalled new nut, cycle tested unit, grinding noise coming from wash motor. Needs new wash motor kit. Advised customer motor shows out of stock and may take time to recive. AHS to supply. Requires auth.; ordrng 1 154859201 (TOWER MOTOR KIT W H)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AV/US
Near Eatonville, WA 98328
Cameron M.
Job Details:
06/12/2023
Installed previously ordered door boot. Cycle tested unit. All checks good left failed part with customer as part caused leak. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45T3200/A3
Near Dallas, TX 75211
John
Job Details:
06/12/2023
Customer concern is dryer will not stop tumbling unless it is unplugged. Confirmed issue. Found unit is heating properly. Needs new control board.; ordrng 1 DC92-02527E (Control board)
We serviced a
KENMORE RANGE
Model 79074233310
Near Dallas, TX 75220
John
Job Details:
06/12/2023
Installed new control and overlay. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near McKinney, TX 75071
Lane
Job Details:
06/12/2023
"Customer stated dishwasher gave code and failed to finish cycle. Performed diagnostics found standing water inside unit. Performed cancel drain evacuating all water front dishwasher without issue,. Ran diagnostics test cycle with no failures. Dishwasher has fault code stored for water inlet issue. Checked drain pump for obstruction and performed multiple drain tests. Dishwasher is functioning correctly at time of service.; O-emld tckt"
We serviced a
SAMSUNG DISHWASHER
Model DW80J7550US/AA
Near Dallas, TX 75230
Lane
Job Details:
06/07/2023
Customer stated dishwasher doesn't wash well. Performed diagnostics found water wall spray arm not attached. Reattached spray arm and performed full function test. All functions checked good at time of service.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Richardson, TX 75082
Lane
Job Details:
06/07/2023
Customer stated dryer takes several cycles to dry. Performed diagnostics found dryer ventilation needs cleaning and dryer receptacle is falling out of wall. Advised customer to have ventilation cleaned to restore dryer efficiency.
We serviced a
SAMSUNG DISHWASHER
Model DMR78AHS
Near Plano, TX 75093
Lane
Job Details:
06/07/2023
Customer stated dishwasher makes abnormal noise during startup. Performed diagnostics found drain pump motor making a roaring and humming noise. All other functions checked good at time of service. ; ordrng 1 DD81-01527A (Rrain pump)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45N3050AW/A4 01
Near Plano, TX 75094
John
Job Details:
06/07/2023
Installed new drain pump. All checks good.
We serviced a
KENMORE DISHWASHER
Model 665.14573N612
Near Murphy, TX 75094
John
Job Details:
06/07/2023
Customer concern is dishes on top rack not drying. Entered service cycle. Unit heating as designed. Advised Customer about the use of rinse aid and that plastic items will not dry like others. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV395ETPAWR/A1
Near Wylie, TX 75098
John
Job Details:
06/07/2023
Customer concern is dryer not heating. Found burnt wire on thermal cut-off causing no heat condition. Replaced connecter on thermal cut-off and L1 connection to element. All checks good.; used 1 279457 (WIRE-SPADE) from stock
We serviced a
GE WALL OVEN
Model JKS3000SN1SS
Near Dallas, TX 75252
Lane
Job Details:
06/07/2023
Installed new door glass and performed multiple function tests after. All functions checked good at time of service.
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.26912691
Near Plano, TX 75093
John
Job Details:
06/07/2023
Installed new clutch assy. All checks good.
We serviced a
LG WASHER-FRONTLOAD
Model WM2250CW
Near Dallas, TX 75252
John
Job Details:
06/07/2023
Installed new dispenser housing. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7230HW0
Near McKinney, TX 75070
John
Job Details:
06/07/2023
Installed new control board. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model 79661523210
Near Rockwall, TX 75032
Patrick
Job Details:
06/07/2023
"Replaced belt, rollers and idler. Tested unit. All checks good."