Service History 39

Near Tumwater, WA 98501
Jacob P.
Job Details: 06/11/2020
DISHWASHER SAMSUNG DW80J7550UG Customer complaint of loud vibration at the beginning of the cycle. Found drain pump with bad bearing causing vibration. Needs new drain pump.; ordrng 1 DD31-00016A (Drain pump)
Near Olympia, WA 98503
Jacob P.
Job Details: 06/11/2020
RANGE HOTPOINT RB790WK1WW "Customer complaint of unit not heating. Found unit preheating to proper temps, then doesn't continue to heat. Needs new control board and overlay.; ordrng 1 WB27K10358 (Control board) and 1 WB27K10170 (Overlay)"
Near DuPont, WA 98327
Jacob P.
Job Details: 06/11/2020
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 Customer complaint of thumping noise while running. Found crack in drum causing thump. Needs new drum assy.; ordrng 1 DC97-14849A (Drum assy)
Near DuPont, WA 98327
Jacob P.
Job Details: 06/11/2020
COOKTOP KITCHENAID KGCK366VSS01 Customer complaint of front left burner not igniting. Found bad igniter. Needs new igniter.; ordrng 1 WP9782116 (Igniter)
Near Tacoma, WA 98498
Jacob P.
Job Details: 06/09/2020
RANGE SAMSUNG NX58M6850SG/AA "Customer complaint that when baking cakes in upper oven, not cooking all the way and cooking unevenly. Tested temps in oven, checks ok. Advised customer that upper oven is convection only and to wait 10-15 minutes after oven preheat to achieve true temps. Also advised to use regular bake in lower oven while baking cakes, cookies, etc. Oven functioning as designed at time of service."
Near Tacoma, WA 98408
Branden W.
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Customer complaint that dishwasher will not wash. Found loose connection at wash pump causing no wash motor operation. Reseated connection. Cycle tested pump x15. All checks ok at this time.
Near Bonney Lake, WA 98391
Branden W.
Job Details: 06/09/2020
WASHER-TOPLOAD KENMORE 11024052300 Customer complaint that washer leaves oil stains on clothes. Found slude built up under agitator. Cleaned agitator. Advised to run clean cycles. Washer operates normally.
Near Fife, WA 98424
Jacob P.
Job Details: 06/09/2020
DRYER-ELECTRIC MAYTAG MED5100DW0 "Performed pm check. Air flow check green, temps cycling in range. All checks ok."
Near Graham, WA 98338
Branden W.
Job Details: 06/09/2020
WASHER-TOPLOAD MAYTAG MVWB865GW0 "Customer complaint of unit console locking up, not being able to change cycle and not starting. Found console not responding. Needs board ; ordrng 1 W11135391 (Console assembly) and 1 W11162440 (CNTRL-ELEC)"
Near Olympia, WA 98513
Jacob P.
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT720PADM3 "Installed previously ordered spray arm, adjusters and stoppers. Test cycled, all checks ok."
Near DuPont, WA 98327
Jacob P.
Job Details: 06/09/2020
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 02 "Customer complaint of squealing noise. Found worn idler pulley. Replaced idler pulley. Test cycled, all checks ok.; used 1 DC93-00634A (Idler pulley) from stock"
Near Tacoma, WA 98404
Jacob P.
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Customer complaint of unit filling but not washing. Found good voltage to wash pump, needs new wash pump.; ordrng 1 W11032770 (Wash pump)"
Near Enumclaw, WA 98022
Branden W.
Job Details: 06/09/2020
DRYER-ELECTRIC LG DLEX3570V "Customer complaint that clothes are not drying all the way, customer said they have gotten a d 80 error code, found poor airflow. Cleaned moisture sensors. cycle tested temperature and found no mechanical issues. Advised customer to clean vent behind the dryer."
Near Spanaway, WA 98387
Jacob P.
Job Details: 06/09/2020
DISHWASHER ELECTROLUX EI24ID30QS0A "Customer complaint of unit not turning on. Upon arrival, machine powers on fine. Test cycled, found unit doesn't stop filling. Found debris inside pressure switch causing unit to overfill. Cleared out debris. Test cycled, unit fills properly now. Found drain hose connected to sink has been cut and is missing rubber grommet causing leak. Informed customer unit needs new drain hose or rubber grommet to stop leak."
Near Enumclaw, WA 98022
Branden W.
Job Details: 06/09/2020
WASHER-TOPLOAD WHIRLPOOL WTW8500DC0 Replace tub ring not covered by warranty. Next service 6-12 10-2; ordrng 1 W11161993 (RING-TUB)
Near DuPont, WA 98327
Jacob P.
Job Details: 06/09/2020
DISHWASHER GE GDF540HMF2ES Customer complaint of broken lower spray arm. Found lower spray arm and manifold adapter stripped causing spray arm to fall off. Needs new manifold adapter and lower spray arm.; ordrng 1 WD18X10051 (Manifold adapter) and 1 WD22X26621 (Lower spray arm)
Near Puyallup, WA 98375
Jacob P.
Job Details: 06/08/2020
DISHWASHER SAMSUNG DW80F600UTS/AA 01 "Customer complaint of dishes not drying and lower door seal tearing. Found no rinse aid in unit and clog in air gap causing unit to not drain. Needs new inner door panel assy.; ordrng 1 DD82-01090A (Inner door panel assy), states that autho needed"
Near Puyallup, WA 98372
Branden W.
Job Details: 06/08/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Customer complaint that dishwasher seal is coming off on left side. Found seal track separating from tub. Needs complete outer tub. Advised part is factory order. ; ordrng 1 DD82-01328A (A/S ASSY-GROSS TUB;DW7000KM)
Near Olympia, WA 98502
Jacob P.
Job Details: 06/08/2020
WASHER-TOPLOAD MAYTAG MVWB865GW0 Customer complaint of unit stopping mid cycle and machine now unresponsive. Found machine turns on but unable to select or start cycle. Needs new main board and console.; ordrng 1 W11135391 (Control panel) and 1 W11162440 (Control board)
Near Tacoma, WA 98422
Branden W.
Job Details: 06/08/2020
WASHER-FRONT LOA KENMORE 79641162410 "Customer complaint that washer leaks from front, door boot is thinning and makes noise. Advised to keep door boot and door glass clean to prevent leak. Door boot in good condition. Found rotor sloppy and making noise. Ordered new rotor. ; ordrng 1 AHL72914401 (Rotor assembly)"
Near Tacoma, WA 98467
Jacob P.
Job Details: 06/08/2020
DISHWASHER SAMSUNG DW80K5050US "Customer complaint of unit not turning on and didn't drain. Upon arrival, unit turned on immediately, drain checks ok. Checked power into machine, made sure all connections were secure. Test cycled machine ×3, on last test, power button stopped working. All other keys still functional. Needs new console.; ordrng 1 DD82-01347A (Console)"
Near Olympia, WA 98501
Jacob P.
Job Details: 06/08/2020
DISHWASHER GE GSD6960J03SS Customer complaint of unit leaking. Customer had unit uninstalled and in garage upon arrival. Moved dishwasher back into kitchen to test with water. Found sump inlet with crack causing leak. Also found broken heating element. Needs new sump inlet and heating element. ; ordrng 1 WD18X10008 (Sump inlet) and 1 WD05X10010 (Heating element)
Near Auburn, WA 98002
Jacob P.
Job Details: 06/08/2020
DRYER-ELECTRIC KENMORE 11069422801 "Customer complaint of no heat. Found back of unit and back of console removed upon arrival, timer also uninstalled and vent not hooked up and crushed behind machine. Found bad contacts in timer causing no voltage to heating element. Needs new timer.; ordrng 1 WPW10185976 (Timer)"
Near Spanaway, WA 98387
Branden W.
Job Details: 06/08/2020
WASHER-TOPLOAD GE GTW460ASJ4W "Customer complaint that washer makes noise in spin, beeps randomly and stops mid cycle. Found transmission leaking oil into drive pulleys, user interface switch randomly beeps like a cycle is changed and lid lock fails to lock intermittently. Needs new transmission, belt, pulley, clutch, main control and lid lock. ; ordrng 1 WH38X27335 (PLATFORM TRANS ASM KIT LE) and 1 WH49X25379 (TRANSMISSION PULLEY & NUT) and 1 WH01X24697 (WASHING MACHINE DRIVE BELT) and 1 WH05X24185 (Clutch) and 1 WH22X29556 (UI & CONTROL BOARD TL27 LE) and 1 WH01X27954 (LID LOCK QUICK RELEASE)"
Near Puyallup, WA 98374
Jacob P.
Job Details: 06/08/2020
WALL OVEN MAYTAG MEW7530DS01 "Customer complaint of error code on machine, can't use oven at all. Pulled error codes, F1E1 error stored. Per service matters tech sheet, needs new MRC board.; ordrng 1 W10839510 (MRC Board)"
Near Orting, WA 98360
Branden W.
Job Details: 06/08/2020
DRYER-ELECTRIC FISHER PAYKEL DE7027G1US 151 error again. Needs main board. ; ordrng 1 Board (Main control)
Near Gig Harbor, WA 98335
Branden W.
Job Details: 06/08/2020
WASHER-TOPLOAD MAYTAG MVWB835DW0 Unable to remove washplate without breaking it and leaving washer unusable. Will need to cut washplate out. Ordered new washplate. Next service 6-10 10-2; ordrng 1 W10752187 (Bolt) and 1 W10902814 (Washplate)
Near Eatonville, WA 98328
Branden W.
Job Details: 06/08/2020
WASHER-TOPLOAD GE GTW685BSL1WS Customer complaint that washer has musty smell and has water that can be heard in it after the cycle is complete. Water noise is balance ring. Advised this is normal. Cycle tested washer. Washer operates as designed. Drain hose in wall 6 inches and secured. Advised to run clean cycle and reduce amount of detergent.
Near Orting, WA 98360
Branden W.
Job Details: 06/08/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EF/A3 01 Customer complaint that dryer will not run. Just hums. Upon arrival found motor not running. Took unit apart and re-seated connections. All components look good. Cycle tested motor x30. Advised to call if issue persists.
Near Auburn, WA 98001
Branden W.
Job Details: 06/08/2020
DRYER-ELECTRIC LG DLEX3250W "Installed new lint screen housing, baffle and moisture sensor mount. All checks ok."
Near Tacoma, WA 98446
Jacob P.
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint of top left rack adjuster broken causing rack to fall. Replaced rack adjusters. Test cycled, all checks ok.; used 1 W10712395 (Rack adjusters) from stock"
Near Tacoma, WA 98408
Branden W.
Job Details: 06/08/2020
RANGE WHIRLPOOL GS465LELS0 "Customer complaint of no power to the unit after cleaning. Found spark module board, control board, and power supply pcb shorted and burned out. 120 vac into power board. 0 vca out of board. Needs new spark module board, control board, and power supply pcb. AHS to supply parts. Submitted to AHS ; ordrng 1 WPW10331686 (Spark module board) and 1 8523302 (Control board) and 1 9755076 (Power supply pca)"
Near Sumner, WA 98391
Branden W.
Job Details: 06/08/2020
DISHWASHER SAMSUNG DW80J3020US/AA Customer complaint that dishwasher will not drain. Found dishwasher drains fine but drain line in wall is plugged causing no water to drain. Cycle tested dishwasher by draining into sink. All checks ok. Advised customer they have a plumbing issue.
Near Puyallup, WA 98372
Branden W.
Job Details: 06/08/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Installed new main PCB. Cycle tested. No wash pump movement. 50vac to pump now. Removed pump. Found impeller seized. Needs new pump. Next service 06-17 10-2; ordrng 1 DD82-01314A (Wash pump)
Near Olympia, WA 98501
Jacob P.
Job Details: 06/08/2020
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 "Installed previously ordered control board. Test cycled, all checks ok"
Near Orting, WA 98360
Branden W.
Job Details: 06/08/2020
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 Customer complaint that washer will not fill. Found washer not draining so it will not fill. Cleaned drain pump x15. Removed a lot of fabric pieces. Cycle tested. All checks ok. Advised to clean door boot and glass as there is a small amount if water running down front of washer due to poor seal.
Near Eatonville, WA 98328
Jacob P.
Job Details: 06/08/2020
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 "Customer complaint of 8C error (mems sensor error). Per Samsung tech guide, needs new mems sensor, wire harness, and sub pcb.; ordrng 1 DC92-02005A (UI Board Assy) and 1 DC93-00665A (Wire Harness) and 1 DC93-00278B (Mems Sensor)"
Near Graham, WA 98338
Branden W.
Job Details: 06/08/2020
WASHER-TOPLOAD MAYTAG MVWC565FW1 Customer complaint that washer will fill but not wash. Clothes are wet. Found F8-E2 (fill time out) error. Drain hose in standpipe about 2 feet. Past p trap causing a siphon when filling and washer to time out. Set drain hose 6 inches in stand pipe and secured with zip tie. Cycle tested with and without a load. All checks ok.
Near Puyallup, WA 98372
Jacob P.
Job Details: 06/08/2020
DRYER-ELECTRIC WHIRLPOOL WED8500DC3 "Customer complaint of squealing noise. Found seized idler pulley causing noise. Replaced idler. Test cycled, all checks ok. ; used 1 279640 (Idler pulley) from stock"
Near Gig Harbor, WA 98335
Jacob P.
Job Details: 06/08/2020
WASHER-TOPLOAD MAYTAG MVWB835DW1 "Customer complaint of no power to console and f6 e2 error (no communication from UI). Upon arrival, console completely dead. Main control diagnostic LED shows main control is okay. Needs new console assy. Console assy is out of stock.; ordrng 1 W10861510 (Console assy)"
Near Kent, WA 98030
Branden W.
Job Details: 06/08/2020
DRYER-ELECTRIC SAMSUNG DV350AER/XAA Customer complaint that dryer will not dry properly. Found poor airflow and unresponsive moisture sensors causing unit to take a long time to dry and shut down before clothes are dry. Cleaned moisture sensors. Advised customer to have dryer duct cleaned through to the outside.
Near Tacoma, WA 98422
Jacob P.
Job Details: 06/08/2020
DRYER-ELECTRIC GE DCVH480EK0WW Customer complaint of unit making loud squealing sound. Found worn idler pulley causing sound. Needs new idler pulley.; ordrng 1 WE49X28031 (Idler pulley)
Near Buckley, WA 98321
Branden W.
Job Details: 06/08/2020
WASHER-FRONT LOA KENMORE 79641982410 Customer complaint that washer shakes. Found shipping bolts still installed. Removed shipping bolts. Cycle tested. Ops good. Found water supply valves leaking at wall left water off. Advised of the issue.
Near Tacoma, WA 98444
Jacob P.
Job Details: 06/08/2020
RANGE KENMORE 7909421340G "Customer complaint of f10 error (overheat error). Tested ohms on temp probe at low and high temps, ohms in range. Needs new control board.; ordrng 1 316557118 (Control board) and 1 316419141 (Overlay)"
Near Sumner, WA 98391
Branden W.
Job Details: 06/08/2020
WASHER-TOPLOAD LG WT5680HWA Installed new inlet valve. Cycle tested. All checks good.
Near Orting, WA 98360
Branden W.
Job Details: 06/08/2020
COOKTOP GE JGP336BED1BB Installed previously ordered ignitor switch. Cycle tested. All checks ok. Checked for gas leaks with sniffer. No leaks detected.
Near Tacoma, WA 98409
Jacob P.
Job Details: 06/08/2020
WASHER-TOPLOAD WHIRLPOOL LSR8233EQ0 "Installed previously ordered drain hose. Test cycled, all checks ok. Left failed part with customer."
Near Lacey, WA 98503
Jacob P.
Job Details: 06/08/2020
WASHER-TOPLOAD LG WT7200CW "Installed previously ordered lid assy. Resecured drain hose. Test cycled, all checks ok"
Near Puyallup, WA 98375
Jacob P.
Job Details: 06/08/2020
WASHER-FRONT LOA KENMORE 41741100000 "Customer complaint of unit shaking excessively. Checked shocks and bearing, all checks ok. Test cycled with load on high and medium spin speed, checks ok. Adviser customer of proper loading techniques and to call back if problem persists. Collected $75 deductible via cc."
Near Tacoma, WA 98409
Jacob P.
Job Details: 06/08/2020
RANGE WHIRLPOOL WFE515S0ES0 "Installed previously ordered infinite switch. Test cycled, all checks ok"
Near Olympia, WA 98501
Jacob P.
Job Details: 06/08/2020
WASHER-TOPLOAD KENMORE 11027812690 "Installed previously ordered transmission and clutch. Test cycled, all checks ok."
Near Tacoma, WA 98444
Branden W.
Job Details: 06/08/2020
WASHER-FRONT LOA KENMORE 11042922200 Installed new drain pump. Unable to fully test as water off in the neighborhood.
Near Olympia, WA 98506
Jacob P.
Job Details: 06/08/2020
DISHWASHER GE GDT545PSJ2SS "Installed previously ordered diverter and drain hose. Test cycled, all checks ok. Left failed part with customer."
Near Puyallup, WA 98372
Jacob P.
Job Details: 06/08/2020
DISHWASHER GE GDT580SMF8ES "Customer complaint of heating element not drying dishes. Found shorted thermistor in flood switch causing no heat. Replaced flood switch. Test cycled, all checks ok.; used 1 WD21X10519 (Flood switch) from stock"
Near Graham, WA 98338
Branden W.
Job Details: 06/08/2020
RANGE FRIGIDAIRE FES367ECB Installed new bake element. Took oven door apart so customer could clean it. Reinstalled door. All checks good.
Near Roy, WA 98580
Branden W.
Job Details: 06/08/2020
DISHWASHER KENMORE 66516579201 Customer complaint that dishwasher does not clean well. Cycle tested numerous times. Found no mechanical issues at this time. Advised about detergent usage and running clean cycles.
Near Sumner, WA 98391
Branden W.
Job Details: 06/08/2020
RANGE GE JGBP26WEV4WW Installed new bake ignitor. Cycle tested. All checks ok
Near Bonney Lake, WA 98391
Branden W.
Job Details: 06/08/2020
OTHER WHIRLPOOL WRF560SEHZ Complaint of leak at water inlet valve refrigerator wrapped on pallet in appliance department. No water access. Unable to water test. All components and trends visibly look ok.
Near Spanaway, WA 98387
Branden W.
Job Details: 06/08/2020
WASHER-FRONT LOA SAMSUNG WF45K6200AZ/A2 Customer complaint that washer knocks and produces UB error. Cycle tested with load of towels. Leveled washer legs and secured. Unit operating as designed at this time.
Near Puyallup, WA 98375
Jacob P.
Job Details: 06/08/2020
DRYER-ELECTRIC SAMSUNG DV48H7400EW/A2 02 "Customer complaint of no heat. Found open heating element and seized idler pulley. Replaced heating element and idler pulley. Also found vent behind dryer crushed from dryer being pushed back to far. Fixed vent, replaced heating element and idler pulley. Test cycled, all checks ok.; used 1 DC93-00634A (Idler pulley), and 1 DC97-14486A (Heating element) from stock"
Near Tacoma, WA 98467
Jacob P.
Job Details: 06/02/2020
WASHER-FRONT LOA WHIRLPOOL WFW9550WW10 "Customer complaint of front seal being torn. Found unit with worn bearings causing basket to chew up front tub and door boot. Needs new rear tub, basket, tub gasket, front tub and door boot.; ordrng 1 W10772619 (Rear tub) and 1 WP8181673 (Tub gasket) and 1 WPW10283352 (Basket) and 1 W10250762 (Front tub) and 1 WP8182119 (Door boot)"
Near Olympia, WA 98501
Jacob P.
Job Details: 06/02/2020
WASHER-TOPLOAD KENMORE 11027812690 "Customer complaint of unit not spinning clothes out. Found transmission leaking oil and loose clutch causing basket to slip. Needs new transmission and clutch. Subbed online for auth.; ordrng 1 285785 (Clutch) and 1 3360629 (Transmission), states that autho needed"
Near Gig Harbor, WA 98335
Branden W.
Job Details: 06/02/2020
WASHER-TOPLOAD LG WT5070CW Customer complaint that washer produces FE (overfill) error. Has to turn water off at the wall. Found inlet valve stuck open causing unit to overfill. Needs new inlet valve assembly. Next service 6-10 10-2; ordrng 1 5221EA1008F (Inlet valve)
Near Tacoma, WA 98444
Branden W.
Job Details: 06/02/2020
WASHER-FRONT LOA KENMORE 11042922200 Customer complaint that washer will not drain. Found worn impeller on pump and debris in filter. Cleaned filter. Needs new drain pump. Next service 6-4 1-5; ordrng 1 280187 (Drain pump)
Near Orting, WA 98360
Branden W.
Job Details: 06/02/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EF/A3 01 Customer complaint that dryer makes noise. Found worn rear drum roller causing noise. Replaced roller. Cleaned and lubed others. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 1 DC97-16782A (DRUM ROLLER) from stock
Near Orting, WA 98360
Branden W.
Job Details: 06/02/2020
WASHER-FRONT LOA SAMSUNG WF42H5200AF/A2 01 Customer complaint that washer knocks and shakes in spin cycle. Tested without and with a load. Washer operates properly. Found pedestal flexing and creaking. Advised no issues with washer.
Near Gig Harbor, WA 98332
Branden W.
Job Details: 06/02/2020
WASHER-FRONT LOA SAMSUNG WV60M9900AV/A5 01 Customer complaint that upper washer leaks and produces LC1 error after previous company (AE Factory Service) replaced top and lid assembly. Found too not installed fully on right side allowing water to leak. Installed top properly. Cycle tested through full rinse and spin and wash portion of normal cycle. All checks good.
Near Olympia, WA 98501
Jacob P.
Job Details: 06/02/2020
DISHWASHER MAYTAG MDBTT50AWS "Installed previously ordered parts. Test cycled, all checks ok"
Near Tacoma, WA 98498
Branden W.
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDF320PADW1 Customer complaint that dishwasher leaks from airgap and it's not drying. Removed and cleaned hose from airgap to disposal. Hose was clear. But is to small in diameter and causes water to back up. Advised a plumber is needed to install proper hose. Cycle tested dishwasher. No issues found. Good temp from element. Advised to make sure heated dry is turned on. Cleaned sump filter.
Near Milton, WA 98354
Jacob P.
Job Details: 06/02/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01 "Customer complaint of no heat. Found open heating element and seized idler pulley. Replaced heating element and idler pulley. Test cycled, all checks ok; used 1 Dc93-00634a (Idler pulley), and 1 Dc97-14486a (Heating element) from stock"
Near Graham, WA 98338
Jacob P.
Job Details: 06/02/2020
WASHER-TOPLOAD MAYTAG MVWC565FW0 "Customer complaint of unit not washing on bulky cycle. Found f8e1 error stored (long fill). Found cold water inlet valve screen plugged. Cleaned out screen. Test cycled, all checks ok."
Near Federal Way, WA 98003
Jacob P.
Job Details: 06/01/2020
COOKTOP KENMORE 91142475890 "Customer complaint of front right burner always on high, and that front right, front left, and rear left burners spark when trying to reseat element. Found bad contacts in infinite switch causing it to always be on high. Also found both large elements broken and unmounted, and loose receptacles causing sparks. Needs new infinite switch, large burners and receptacles. Inifnite switch discontinued, AHS to supply parts. Subbed online for auth, auth code 110SSSA; ordrng 1 WB23M1 (Infinite switch) and 2 WB30X253 (Surface element)s and 3 WB17X210 (Element receptacle)s"
Near Tacoma, WA 98444
Branden W.
Job Details: 06/01/2020
DRYER-ELECTRIC KENMORE 11087571601 Customer complaint that makes noise. Found blower housing full of debris. Cleaned housing. Also found moisture sensors broken. Needs new sensors. ; ordrng 2 WP3387223 (Moisture sensor)s
Near Olympia, WA 98513
Jacob P.
Job Details: 06/01/2020
DISHWASHER MAYTAG PDBL390AWW "Customer complaint of door falling off, unit leaking and bad smell when running dishwasher. Found door latch broken and right hinge unmounted. Remounted hinge. Removed kick panel and found large amount of debris and signs of rodent nest under machine. Found door cables broken. Advised customer we can not uninstall unit to inspect further due to rodent issue. Needs new door latch and door cables, further issues possible.; rqstng P&A on 1 WPW10130695 (Latch assy), ordrng 2 WP99003446 (Door cable)s"
Near Puyallup, WA 98372
Branden W.
Job Details: 06/01/2020
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Customer complaint of 3C error. Wash pump not working. Pump ohms in range at 10.7 all legs. No voltage from main board to pump. Needs new pump. Scheduled for 6-5 8-12; ordrng 1 DD82-01337A (Main PCB)
Near Graham, WA 98338
Branden W.
Job Details: 06/01/2020
RANGE FRIGIDAIRE FES367ECB Customer complaint that bake element is broken and door glass is dirty. Found broken bake element. Needs new bake element. We will take door apart to let customer clean glass on return trip. 6-4 1-5; ordrng 1 318255401 (Bake element)
Near Olympia, WA 98513
Jacob P.
Job Details: 06/01/2020
WASHER-FRONT LOA KENMORE 40249032010 "Installed previously ordered dispenser assy. Test cycled, all checks ok. Customer informed that they still have issues of washer not filling on some cycles. Tested all cycles again, all cycles fill. Advised customer that unit has to go through sensing portion before it will start filling and to call AHS if problem persists."
Near Graham, WA 98338
Branden W.
Job Details: 06/01/2020
OTHER FRIGIDAIRE PLHS68EESB2 "Customer complaint that water dispenser paddle is broken and ice maker does not work. Found ice maker functions but does not get water. Water filter removed causing no water. Also found paddle for water broke. Per customer's request, replacing filter with bypass. Reschedule 6-4 1-5; ordrng 1 241680503 (Module-paddle) and 1 241685703 (Padle) and 1 242227702 (Bypass filter)"
Near Graham, WA 98338
Branden W.
Job Details: 06/01/2020
WASHER-TOPLOAD GE GTW330ASK3WW Customer complaint that washer will not operate. Found failed lid lock causing unit to not run a cycle. Replaced lid lock. Also found drain pump not operating. Cleaned pump. Cycle tested. All checks ok. ; used 1 WH01X27954 (LID LOCK QUICK RELEA) from stock
Near Roy, WA 98580
Jacob P.
Job Details: 06/01/2020
WALL OVEN KITCHENAID KEBC277KSS05 "Installed previously ordered fuse. Test cycled, all checks ok"
Near , WA 98580
Jacob P.
Job Details: 06/01/2020
DISHWASHER KITCHENAID KDTE104ESS2 "Installed previously ordered wash pump. Test cycled, all checks ok"
Near Spanaway, WA 98387
Branden W.
Job Details: 06/01/2020
RANGE GE JGBP30WEW1WW Installed new ignitor. Cycle tested. All checks ok.
Near Tacoma, WA 98445
Branden W.
Job Details: 05/27/2020
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 11 Customer complaint that washer turns on or off by itself. Found DDC (add a door lock) and SC (drain) errors stored. Lock ohms at 46. Switch is good. Cleaned debris from drain filter. Cycle tested in quick wash. Advised to make sure add a garment door is properly closed. All ops ok at time of service.
Near Olympia, WA 98512
Jacob P.
Job Details: 05/27/2020
WASHER-FRONT LOA LG WM2016CW "Installed previously ordered door hinge. Test cycled, all checks ok"
Near Lacey, WA 98503
Jacob P.
Job Details: 05/27/2020
DISHWASHER SAMSUNG DMT800RHS/XAA "Installed previously ordered adjusters. Test cycled, all checks ok"
Near Tacoma, WA 98422
Branden W.
Job Details: 05/27/2020
DRYER-ELECTRIC MAYTAG MDE7600AYW Customer complaint that dryer makes noise when running. Found right rear roller worn causing noise. Replaced roller. Lubed rollers and idler. Cycle tested. All checks. ; used 1 12001541 (BEARING & ROLLER ASY) from stock
Near Tacoma, WA 98498
Branden W.
Job Details: 05/27/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04 Customer complaint that dryer is not heating. Found open heating element causing no heat. Replaced element. Lubed rollers. Cycle tested. All checks ok. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Near Tacoma, WA 98498
Jacob P.
Job Details: 05/27/2020
WASHER-TOPLOAD KENMORE UNAVAILABLE "Customer complaint of unit not working. Found case bent and not secured to frame and back panel not secured to frame. Realigned case and secured back panel to frame. Was unable to full test unit due to customer having machine in their living room. Machine agitates and spins fine. Found agitator cap missing, needs new agitator cap. No model and serial tag. Called in for auth, claim denied due to failure occurring before policy started. Auth code 63NJHL."
Near Gig Harbor, WA 98335
Jacob P.
Job Details: 05/27/2020
RANGE JENNAIR n/a "Installed previously ordered burner head and bake element. Test cycled, all checks ok."
Near Tacoma, WA 98445
Branden W.
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Customer complaint that dishwasher not washing or dissolving detergent pods. Cycle tested in normal and service modes. Good spray arm movement and pressure. 120 degree water temp to dishwasher. Found food debris and stickers in dishwasher. Cleaned filters and seals. Used detergent pod on normal wash. Pod dissolved in a minute or two. Only issue found was detergent dispenser has broken cover. Needs new dispenser. ; ordrng 1 W10861000 (Detergent dispenser)
Near Olympia, WA 98506
Jacob P.
Job Details: 05/27/2020
DISHWASHER GE GDT545PSJ2SS "Customer complaint of unit leaking, leaked through floor and caused damage to downstairs ceiling. Found diverter valve hose worn through and pouring all water out. Unit also installed very incorrectly and very unlevel. Also found high loop drain hose on side of machine uninstalled and ran directly to air gap. When checking drain hose, drain pump came unmounted from sump assembly. Needs new diverter assy, drain hose and clamps. ; ordrng 1 WD35X10382 (Clamps) and 1 WD19X25278 (Diverter) and 1 WD24X23016 (Drain hose)"
Near Puyallup, WA 98374
Branden W.
Job Details: 05/27/2020
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03 "Customer complaint that washer is leaking when water supply is on. Found inlet valve body has a crack causing leak. Needs new inlet valve assembly. Left water off. Rescheduled for 5-29 10-2; ordrng 1 DC97-15459H (VALVE WATER;AC110-127V,RUBBER SEALING, 4)"
Near Sumner, WA 98391
Branden W.
Job Details: 05/27/2020
WASHER-TOPLOAD LG WT5680HWA "Customer complaint that washer will continuously drip and fill dispenser. Also that bleach dispenser not draining. Cleared plug in bleach dispenser. Found inlet valve seeping water. Needs new valve. Rescheduled for 6-3 10-2; ordrng 1 5221EA1008F (VALVE ASSEMBLY,INLET)"
Near Olympia, WA 98513
Jacob P.
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDT720PADM3 "Customer complaint of broken upper rack wheels, broken track stoppers and worn teeth on upper spray arm. Needs new upper rack wheels, track stops and upper spray arm.; ordrng 4 W11157085 (Upper rack wheel)s and 2 WPW10082861 (Track stop)s and 1 WPW10498900 (Upper spray arm)"
Near Tacoma, WA 98445
Branden W.
Job Details: 05/27/2020
WASHER-TOPLOAD KENMORE 11027741600 "Customer complaint that washer has broken fabric softener dispenser, smells and doesn't clean properly. Found fabric softener dispenser cracked. Needs new dispenser. Found worn dog agits causing poor agitation. Needs new dispenser and dog agits. Advised to run numerous cleaning cycles to eliminate smell. Next service 6-5 1-5. ; ordrng 1 WP8528278 (DISPENSER) and 1 80040 (Dog agit set) and 1 WP358237 (Bolt)"
Near Tacoma, WA 98498
Branden W.
Job Details: 05/23/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04 Customer complaint that dryer makes noise when running. Found both rear rollers worn causing noise. Replaced rollers. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 2 DC97-16782A (DRUM ROLLER) from stock
Near Puyallup, WA 98375
Branden W.
Job Details: 05/23/2020
RANGE SAMSUNG NE595R0ABSR/AA Customer complaint that oven takes too long to preheat. And that convection fan not working. Found convection fan motor burned out. Causing no air movement. This is also causing long preheat times. Needs new convection fan motor. Rescheduled for 5-29 1-5; ordrng 1 DG96-00110E (Convection motor)
Near Kent, WA 98030
Branden W.
Job Details: 05/23/2020
WASHER-FRONT LOA SAMSUNG WF42H500AW/A2 Customer complaint that washer door will not close. Found door lock seized. Needs new door lock. Rescheduled for 5-29 10-2; ordrng 1 DC64-00519B (Door lock)
Near Buckley, WA 98321
Branden W.
Job Details: 05/23/2020
WASHER-TOPLOAD MAYTAG MVWB835DW1 Customer complaint that washer will not fill. Found errors F3-E2. F8-E1 errors stored. Both errors are water supply issues. Found hot and cold fill valve not opening causing unit to not fill. Needs new inlet valve assembly. Next appointment 5-27 10-2; ordrng 1 W11165546 (Inlet valve assembly)
Near Tacoma, WA 98445
Branden W.
Job Details: 05/22/2020
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 01 LC1. 3C2. DC 5C. CR. Errors stored. Customer complaint that washer will not finish cycle. Found 3C2 error. Motor not moving. Per Samsung tech guide. Needs new inverter board. Advised customer that they will need to make washer accessible as we will need to be able to get to the back of it for the repair. ; ordrng 1 DC92-02076A (ASSY COVER PCB)