"Customer concern is that dishwasher flashes wash, sanitize,and done lights. Attempted to cancel and start cycle, unit unresponsive. Verified voltage supply to unit, good 120v. Found ground wire not connected, causing unit to not respond to customers imput. Connected ground cycle tested unit. All checks good."

Customer cocnern is dryer not heating. Ran diagnostics and found open heating element causing no heat condition. Needs new heating element.; ordrng 1 WE11X21156 (Heater)

"Customer concern is washer leaking as soon as cycle is started. Entered service mode, found multiple F-codes for out of balance load. Ran rinse and spin cycle. Found suspension rods worn and bouncy causing tub to bang against inside of case. Found tub ring broken in several places causing water to leak through it when filling. Needs new suspension rods and tub ring. All other checks good at this time.; ordrng 1 WPW10362224 (Tub ring) and 1 W10440786 (Suspension rod set)"

"Customer concern is that dishwasher flashes wash, sanitize,and done lights. Attempted to cancel and start cycle, unit unresponsive. Verified voltage supply to unit, good 120v. Found ground wire not connected, causing unit to not respond to customers imput. Connected ground cycle tested unit. All checks good."

Customer concern microwave not functioning. Found evidence of infestation. Did not disassemble unit and found no internal evidence. Unable to complete repair

Customer concern is that range produces f8e0 .verified customer concern of f8e0 (cooling fan speed to low ) need new cooling fan and hall sensor. asm installed new cooling fan asm cycle tested unit. All checks good. Collected payment via card payment

"Customer concern is that washer continuously prompts customer to run clean cycle. Preformed cycle test of unit, found no mechanical defects at time of arrival. Advised customer on regular cleaning intervals. Advised customer on regular operation of unit."

Customer concern is DW buttons not responding. Found control board infested will Roaches. Advised Customer that warranty will not cover insect damage.

Installed new inverter and accelerometer. All checks good.

Replaced element. Tested unit. All checks good

"Customer concern, unit makes loud grinding noise during spin. Confirmed. Found failed bearing. Must replace inner basket, and outer tub. Deemed uneconomical to repair. Auth: 86rlwl"

Installed new dispenser and performed function test after. All functions checked good at time of service.

"Customer concern is that washer is making a rattling noise during operation. Customer notes no other concerns with washer. No stored errors Preformed visual inspection on springs, weights, and dampers good. Found bolt for drain motor bracket loose causing noise durring operation. Secured bolt, cycle tested unit to verify repair. All checks good, collected payment via card."

"Customer concern is DW sometimes doesn't start and when it does start it stops mid cycle. Performed diagnostics. Found door hinges bent and door not fully closing without being slammed closed. All three spray arms severly clogged with food and plastic debris. Wash motor bearing making loud grinding noise and getting hot. Both rails on upper rack belt and scrapping against door seal and side of tub as well as clip on water manifold broken causing it to not line up to rear water port. Door seal disintegrated at bottom on both sides. Tub is rusting in multiple places and has creases in several places. No model number available. AHS to research model and part numbers.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 Midsprayarm (Mid spray arm) and 1 Lowersprayarm (Lower spray arm) and 1 Leftrail (Left rail) and 1 Rightrail (Right rail) and 2 Upperrackwheels (Upper rack wheels)s and 1 Uppersprayarm (Upper spray arm) and 1 Washmotor (Wash motor) and 1 Doorseal (Door seal) and 1 Midrackwatermanifold (Mid rack water manifold) and 1 Leftdoorhinge (Left door hinge) and 1 Rightdoorhinge (Right door hinge)"

"Customer needs to reschedule service for next week. She did not give me any details,just cannot do this week. ; O-emld tckt"

Customer stated upper oven not functioning at all. During testing found that both bake and broil not working. Oven cavity thermal good. Cycled bake and had no voltage from relay board. Need relay board for repair. ; ordrng 1 318022002 (Relay Board)

Installed new timer. All checks good.

"Customer concern, unit overfilled. Must replace case break. Door gasket falling apart. Must replace. ; ordrng 1 DD94-01006A (Flow sensor) and 1 DD94-01005A (Case break) and 1 DD62-00043A (Door gasket)"

"Customer concern, unit not moving. Found f7e1 fault code. Found capacitor improperly mounted, wires torn, unable to repair. Must replace lower harness. ; ordrng 1 W11665968 (Lower harness) and 1 W11428524 (Capacitor)"

Customer concern is dryer leaving dark spots on clothes. Found front bearing/seal and rear seal have failed and the glue is leaving dark spots. Needs new front and rear seal.; ordrng 1 W10612022 (Seal and adhesive) and 1 W11035878 (Front bearing and seal)

"Customer concern, unit does not wash clothes. Found capacitor dislodged from mount, wire torn. Repaired. Tested unit, all checks good."

"Customer concern, unit goes off balance. No stored error codes. Found dampers fail voice test, loud lock broken. Must replace both. ; ordrng 1 W11307244 (Lid lock) and 1 W10780048 (Dampers)"

"Customer concern is that washer stopped mid cycle. Standing water in tub upon arrival. Cycle tested unit, unit failed to lock, rinse and lid lock light flashing 2x, lid lock error. Found lid lock harness disconnected from lock causing lid lock error. Reconnected harness, cycle tested washer to verify repair all checks good."

"Installed previously ordered impact switch, cycle tested washer to confirm E3 error did not return and to verify repair. All checks good."

Customer concern is that oven does not heat on bake setting. Found open bake element causing oven to not heat to set temperature. Needs new bake element no repair available ; O-emld tckt

Replaced drain hose and cycled to test. No leaks detected and draining good.

"Customer concern is that DW sometimes leaks from door. Performed diagnostics. Found very slow drain and not fully draining as well as debris lodged underneath lower spray arm causing it to not spin. Found filter almost completely clogged as well as broken glass, plastic, and screws stuck in top casuing slow drain. Removed debris from spray arm and cleaned filter. Ran test cycle. All checks good."

"Re-installed boards, confirmed UI powers on."

"Customer concern, unit will not fill with cold water. Long fill error code. Confirmed cold water valve inop. Must replace. Valve in wall shows signs of leak. Plumber to address wall valve issue. ; ordrng 1 W11210459 (Inlet valve)"

"Customer concern, keypad says call service. Found silverware holding float sw down, removed. Cycled power, ran service test. All checks good."

Customer stated no water or ice being dispensed. During testing found no water flow to ice maker or water dispenser. Supply pressure good from house. Need filter head assembly and valve for repair. ; ordrng 1 W11043013 (Valve) and 1 W11346622 (Reservoir)

Customer stated oven displays fault code and doesn't work. Performed diagnostics found f30 and f35 faults. Oven probe checks good. Electric control needs to be replaced.; ordrng 1 WB27X25552 (Control board)

"Installed new control board, console, and sump. Ran service cycle and normal cycle, no leaks found. All checks good."

"Installed previously ordered suspension rods. cycle tested unit, failed. found short in drain pump harness, causing no activation of drain pump. Also found failed main control, caused by short in harness. Needs new main pcb and harness. REQUIRES AUTH ; ordrng 1 DC92-02393M (PCB MAIN) and 1 DC93-00808B (HARNESS)"

"Customer concern is that dishwasher does not respond to customers imput unit will not power intermittently and intermittently self power. Found F2e1(stuck key) cycle tested unit via service mode, found unit wash functions operating as designed. Cycle tested unit on all wash settings. found unit responsive to technician and customer imput. found ui leds intermittently strobe, indicating rapid loss and regain of power. Needs new users interface. Collected half payment of 265.79 via card payment. Follow up visit scheduled for 11/15 1-5; ordrng 1 W11165145 (console)"

"Customer concern is that washer does not drain. Found seized drain pump motor, causing unit to not drain. Needs new drain pump. Installed new drain pump. Under warranty service. Cycle tested unit. All checks good. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Customer concern is that dryer does not start cycle when timer is set to 90 minute cycle. Found faulty contacts in timer, causing unit to not start cycle also found failed gear internal to timer causing timer to not advance cycle. Needs new timer. Follow up scheduled 11/15 1-5; ordrng 1 WPW10185997 (timer)"

Installed new thermostat and heater wire. All checks good.

"Customer concern, im inop. Confirmed. Ice in mold. Im will not initiate test cycle. Failed temp sensor. Must replace im.; ordrng 1 W11284458 (Ice maker)"

Installed kotor parts and performed full function test. All functions checked good at time of service.

"Performed full heat cycle test. Took four temperature measurements over 40min. 365,353,364,362 mean average 361deg. Oven is holding temperature within manufacture specifications. All functions checked good at time of service."

"Customer concern is that washer is not draining fully and is showing 0E error. Found stripped drain motor causing unit not to drain, needs new drain motor. Installed new drain motor, preformed service cycle to check for leaks and to verify repair, all checks good. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Customer concern, unit stopped cooling. Operating at normal temps on arrival. Fzim broken ball arm, torn sensor harness. Must replace im.; ordrng 1 DA97-07603B (Fzim)"

"Customer concern is that dishwasher top rack has fallen, has poor wash performance and door is difficult to close. Found damaged adjuster causing fallen rack, poor was performance and impeding door operation, left side rack stop is missing. needs new rack adjusters. Preformed service diagnostic cycle F2E1,F5E1, found dishwasher is not mounted to cabinet. Verified unit is level. Installed new rack adjusters, cycle tested unit to verify repair and verify door operation. All checks good advised customer missing parts are not covered. ; used 1 W10712395 (ADJUSTER) from stock"

"Customer concern is that dishwasher is not draining properly or completing cycles same issue as before. No stored error codes. Needs new wash motor, drain motor and control. Called AST Auth depth. Recommend unit for replacement. AST will contact customer."

Customer wants to reschedule ; O-emld tckt

Installed orderd ice maker parts. Performed function test after repair. All functions checked good at time of service.

"Customer concern is that dishwasher will immediately trip breaker durring start up. Breaker was off upon arrival. Restored power to unit and successfully started a cycle and a cancel drain. Pulled error codes. F2E1,F5E1. Preformed service cycle no issues. Visually inspected junction box, and wire harness connections, cycle tested unit multiple times, could not replicate error. No mechanical or component failures at time of service. Unit is operating as designed."

Installed previously ordered bearing and suspension rods. Cycle tested unit. All checks good.

Installed previously ordered main control probe and overlay. Cycle tested unit. All checks good

Customer stated dryer just beeped and wouldn't start. Performed diagnostics found dryer functioning correctly at time of service. Normally if dryer just beeps the door may not be fully closed. Advised customer if problem comes back to contact us.

Customer stated dishwasher doesn't fill or dry. Performed diagnostics found multiple codes for temperature sensor and diverter position lost. Sump assembly and sensor need replacing. All other functions checked good at time of service. ; ordrng 1 WPW10455260 (Pump and motor) and 1 WPW10705575 (Sensor)

"Customer concern is that dryer is making a noise during operation. Found seized idler pully causing noise. Needs new idler braket, installed new idler bracket, vacuumed inside dryer cabinet, reassembled dryer and preformed airflow test failed (yellow) advised customer dryer vents need service soon. All checks good. ; used 1 W10837240 (BRACKET) from stock"

"Customer concern is that microwave was flashing a light inside and requests PM check. Model and serial number tag is missing. Preformed water test for 1:30 seconds, temperatures are approximately 200?F, preformed microwave leak detection, pass. Confirmed all buttons are operational. Preformed visual inspection for damage to microwave compartment.Cycled microwave in attempt to replicate flashing light error, unsuccessful. Microwave is operating as designed at time of service. No charge for BOGO promotional offer."

"Customer concern is that dryer produces grinding noise during operation, customer produced video if issues on arrival. Cycle tested unit empty, unable to duplicate customer concern. Cycle tested unit with customer provided load of towels, found excess play in drum rollers,causing noise during operation. Also found warped blower wheel. causing wheel to contact housing with continuous use. Needs new new motor, wheel and roller kit. Auth required ; ordrng 4 5304523155 (ROLLER KIT)s and 1 5304513609 (BLOWER WHEEL) and 1 5304529782 (MOTOR)"

"Customer concern is that washer powers on but respods to no Customer imput. Found unit controls lock engaged, causing unit to not respond to imput. Removed controls lockout.cycle tested all checks good."

"Customer concern is that washer produces humming noise and not running cycle. Found 5c(not draining) via service mode. Verified drain pump humming when attempting to drain water. Found debris in drain pump, causing unit to not drain and run cycle. Removed debris. Cycle tested unit. All checks good"

Customer stated unit unit leaking and beeping randomly. During inspection found inlet on side of tank loose and leaking onto floor during fill cycle. Ui constantly beeping and going on and off. Need control and ui for repair. No updates on this model. ; ordrng 1 WD21X33685 (CONFIGURED MACHINE CONTROL BOARD) and 1 WD21X32921 (CONFIGURED UI CONTROL BOARD)

Customer stated maid thinks washer doesn't agitate. Performed diagnostics found cold water supply valve closed preventing water from filling into washer. Stand pipe and sink are leaking when washer drains. Custome needs plumber to clear drain. All functions checked good at time of service.

Customer stated dishwasher gives fault code for faulty wash motor. Performed diagnostics found wash motor is faulty..All other functions checked good at time of service. Customer not moving forward with repair.

Customer stated dishwasher doesn't wash. Performed diagnostics found faulty wash pump motor. Unable to fully test unit in the current state. Dishwasher may need additional service after initial repair. ; ordrng 1 5304519906 (Pump assembly)

Customer stated dryer not heating. During testing found terminal to heat element burnt off and wire harness damaged. Need heat element and harness. ; ordrng 1 WE11M10001 (Mica heater) and 1 WE15X25312 (HARNESS ASM ELEC)

"Customer concern is that washer is not starting a cycle, found lid switch plunger not engaging lid switch. Adjusted lid switch plunger, cycle tested unit, washer is now operating. All checks good."

"Customer concern is that refrigerator damper is freezing up and making a noise. Customer removed damper cover prior to service for self diagnostics. Confirmed operation of damper motor, Confirmed damper is making a noise, advised customer noise is possibly normal and freezing of damper flap may be caused by objects blocking proper airflow from damper opening. Customer declined repair at time of service. Collected payment via card."

Service appointment set for range. Customer is having trouble with washer. Instructed customer on load size and sorting.

Customer stated dishwasher did not dry dishes after last repair. Performed diagnostics found thermal limiter failed and signs of small water leak under dishwasher. Thermal limiter was replaced prior to last appointment with non oem part. Heater relay is sticking causing continuous failure of limiter. Control with harness and lower door seal needs replacing. ; ordrng 1 WD08X21894 (Gasket) and 1 WD21X21690 (Harness) and 1 WD21X24900C (Control)

Unit staining during wash. Found improper drain routing causing issue. Unit operating normally.

Came to inspect broken cooktop. Customer advised that she spoke with GE and they are going to provide the glass cooktop to her free of charge but that she is responsible the pay the labor charge for installation.

"Customer concern is that washer locks lid but will do nothing else. Preformed inspection of unit, found failed bearings in gearcase, causing basket to be locked in position. Managed to free basket asm. Cycle tested unit in spin verified failure of bearing as unit produces loud noise in spin cycle. Also found worn actuator, causing unit to intermittently not transition from spin to agitate Also found stripped agitator dogs, causing poor wash quality when unit will run cycle. Needs new agitator dogs, gearcase, belt, actuator and pully contacted property management for auth . Property management declined to repair. Collected 129+tax via card payment over phone."

"Customer concern, unit not pricing ice quickly. Found flipper mullion not engaging closer teack. Corrected. Tested unit. All checks good."

Installed previously ordered blower wheel. Cycle tested unit. All checks good collected payment via check payment.

Customer concern is that range knobs are not showing correct temperatures. Found LF dual and RF triple knobs were swapped causing incorrect temperature settings. No charge for knob swap.

"Customer concern is that dryer does not heat. Found open high limit, causing unit to not heat. Needs new high limit, operating thermostat, and thermal cutoff installed new high limit, thermal cutoff and operating thermostat. Cycle tested unit all checks good ; used 1 W10900067 (CUTOFF-TML), and 1 WP3387134 (THRMST-FIX) from stock"

"Customer concern is that unit was replaced approximately three weeks ago and new unit is leaking from element seal, unit was installed and only ran once. Found element seal not seated correctly, rust on element spade caused by water, element will break if attemp to disconnect wire is made. Recommend replacing element. Note junction box cover is missing. ; ordrng 1 154825001 (HEATER)"

"Customer concern, unit stops water constantly. Confirmed. Replaced inlet valve tested unit. All checks good"

"Call was made for dryer. Customer must change to washer in order to proceed. Unit makes noise during use. F0e3, over load f5e4 door not opened between cycles, f2e1, stuck key. Good spin empty, ran rinse and spin under load. All checks good. Unable to reproduce concern."

Replaced clamp. All checks good

"Customer concern is washer will not agitate or spin. Customer had washer unplugged upon arrival, unable to check stored fault codes. Ran service cycle and found motor only humming when called for. Found capacitor fails microfarad check. Needs new capacitor.; ordrng 1 W11395618 (Capacitor)"

"Customer concern is washer will not complete spin cycle, giving UB error. Found rear bearing is worn and failing causing play between basket and tub while spinning as well as making loud grinding noise. Basket has been scraping against door boot and has mangled the lower edge of boot. Must replace rear tub assy, basket assy, and door boot.; ordrng 1 DC90-24444A (Rear tub) and 1 DC82-01302A (Basket assy) and 1 DC97-19755F (Door boot)"

Customer concern is DW will not drain. Using NuFi device found inverter board has failed causing issue. Must replace main control/inverter board per tech data.; ordrng 1 WD21X31840 (Control/inverter board)

"Customer concern is that cooktop FL burner takes long time to ignite, LR knob is sitting flush with surface. Found LF burner dirty causing poor ignition. Cleaned burner now working. Found knob damaged causing knob to sit too far on shaft. Called for Auth, out of service hours. Advised parts show out of stock and requires Auth. ; ordrng 1 5304499392 (GRATE (LH)) and 1 5304499336 (KNOB)"

"Customer concern is that washer is showing E3 error, has replaced Reed switch and lock solenoid but error still persists. Found broken impact switch causing E3 error. Needs new impact switch. Follow up scheduled for 11/08 1-5pm collected payment via card. ; ordrng 1 5304511344 (SWITCH)"

"Customer concern is that oven is producing a gas smell, has replaced bake ignitor. Customer replaced bake ignitor with a broil ignitor, amperage test at 3.34 amps. Use of CGD shows zero PPMs. Advised customer range is operating as designed, smell is from spent gas. All checks good."

Installed previously ordered motor assembly. Found drum support failed and resting on case floor of unit. Installed new support. Cleaned and vacuumed inside of unit Cleaned and calibrated moisture sensor. Cycle tested unit. All checks good ; used 1 DC97-16782A (DRUM ROLLER) from stock

"Customer concern, unit doa. Confirmed. Cycled power, unit began normal operation. Must replace main control and ui.; ordrng 1 WD21X31902 (Ui configured) and 1 WD21X32163 (Main control configured)"

"Customer concern is DW will not power on. Upon arrival unit powers on when power button is pressed. Ran multiple test cycles, good fill, wash, and drain. During testing found DW full of large amount of suds. Advised Customer as to how to remove the soap suds from the unit and how they could affect the operation of DW. All other checks good."

"Customer concern is that washer leaks large volumes of water, customer found water leak due to water dripping from light fixture downstairs. Preformed thorough inspection of unit, found stand pipe overflow evidence causing damage to base trim and water to drip from downstairs light fixture. Found cause of overflow due to drain hose improperly mounted in stand pipe allowing water to bypass drin and flow in wall of home. Corrected drain hose mounted and secured drain hose in stand pipe. Cycle tested unit 5x ,found no mechanical defects at time of arrival. Leak issues customer concerned of are due to drain hose installation issue"

"Customer concern is that oven is taking a very long time to heat up, confirmed continuity at bake and broil elements, 1.072k ohms at temp sensor, incoming voltage is 240v. Pulled error codes F1E0, internal fault, all relays failed to activate, found failed control board. Needs new main relay board. Follow up scheduled for 11/09 8-12pm; ordrng 1 W10550510 (BLOWER (MRC board))"

"Customer concern, unit tripping breaker during use. Found shorted door latch. Must replace. ; ordrng 1 5304525218 (Latch)"

Customer stated shuttering noise came back after last visit. Unable to replicate noise at time of service. Activated dispenser while inspecting valves and lines. Found primarily value leaking at water line connection. This leak is causing loss of pressure resulting in valve shuttering. Primarily valve with filter head assembly will need to be replaced. ; ordrng 1 WPW10238100 (Water valve) and 1 WPW10394055 (Filter housing)

Installed new suspension rods and drain pump. All checks good.

"Customer concern is that Dedergent dispenser is not latching. Confirmed customer concern dispenser is not latching. Pulled error codes 2-1, preformed service cycle to verify operation of unit. Needs new dispenser, follow up scheduled for 11/101-5pm; ordrng 1 W10861000 (DISPENSER)"

Customer concern is dryer knob is broken and door seal is torn. Confirmed door seal torn and spline on timer is broken. Must replace door seal and timer. Unable to fully test unit due to nature of timer failure.; ordrng 1 W10906683 (Door seal) and 1 WPW10185992 (Timer)

Installed new upper bearing. All checks good. Advised Customer about proper load size for this style washer/dryer combo. All checks good.

Instaled defrost components and performed function test. All functions checked good at time of service.

Customer concern is washer is leaking. Found seal in drain pump failed and is leaking through. Needs new drain pump. Left front panel off per customer request to allow water to dry.; ordrng 1 WP35-6780 (Pump-water)

Came to install new inlet valve and found the hose connected to the valve is cracked and leaking as well as the clamp is rusted out and missing. Needs new inlet hose assy to complete repair.; ordrng 1 WH13X27418 (Water inlet)

"Customer concern, unit does dispense detergent. Ran svc cycle. Good drain, good vane movement. 9c error code during test. Must replace dispenser and motion assy. ; ordrng 1 DD97-00484D (Assy motion) and 1 DD59-01003A (Dispenser)"

"Customer concern, unit will not power on. Confirmed. Good 120vac to unit. Good led heartbeat on inverter and main board. Must replace ui.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 DC97-18107L (Ui) and 1 DC92-01531C (Inverter) and 1 DC92-01803K (Main control)"

"Customer concern is that washer will run continuously attempting to balance load then ends cycle producing ue error. Cycle tested unit via rinse and spin, no defect found. Cycle tested unit with customer provided load of towels via rinse and spin. Unit completed cycle every time. Advised customer to monitor and record if issues persist. Advised customer on proper loading practices. Advised customer on using high quality detergent. Also Advised customer on regular cleaning intervals. Collected payment via check payment."