We serviced a
GE DISHWASHER
Model GDF510PSR0SS
Near Princeton, TX 75407
John
Job Details: 01/23/2023
"Customer concern is DW will not drain. Upon arrival found unit full of water with large amount of food particles inside. Found filter and screen both very dirty with grease and food particles. Removed filters and drained unit, drains good. Filled and drained unit 6x while cleaning filters. Replaced clean filters; unit now fills, washes, and drains properly. All checks ok."
We serviced a
GE DISHWASHER
Model GDF620HGJ2WW
Near Tacoma, WA 98445
Cameron M.
Job Details: 01/23/2023
"Installed previously ordered user interface, cycle tested unit 3x. All checks good."
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW4
Near Wylie, TX 75098
John
Job Details: 01/23/2023
Customer concern is washer only filling when on hot cycle since it was installed. Found cold service valve handle very loose and not turning ball valve. Removed cold water line from inlet valve and confirmed that no cold water is available while service valve showes open. Advised customer that a plumber will be necessary to resolve issue.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MFW9700SQ0
Near Puyallup, WA 98375
Cameron M.
Job Details: 01/23/2023
"Customer concern is that washer produces f02 error and not draining. Found debris in drain pump,causing unit to not drain and produces f02 error. Cleared debris, cycle tested unit all checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV56H9100EG/A2
Near Irving, TX 75039
Lane
Job Details: 01/23/2023
Customer stated dryer runs for several seconds then shuts off. Preformed diagnostics found faulty motor windings. Motor snd blower wheel needs to be replaced. All other functions checked good at time of service. ; ordrng 1 DC31-00055J (Motor) and 1 DC67-00180B (Blower wheel)
We serviced a
FRIGIDAIRE RANGE
Model PGF316WGSG
Near Dallas, TX 75220
Lane
Job Details: 01/23/2023
Customer stated oven doesn't heat but cooktop functions correctly. Ignitor was replaced less than two years ago by different service company. Performed diagnostics found neutral wire connection loose at gas safely valve. Redid connection and Performed multiple ignition tests after repair. All functions checked good at time of service.
We serviced a
SPEED QUEEN WASHER-TOPLOAD
Model AWN632SP116TW02
Near Tacoma, WA 98422
Cejay
Job Details: 01/23/2023
"Customer concern is washer intemittenly deep fill dose not work and hot intermittnly will be cold instead.customer mainly use normal/eco setting. Verified water supply lines are correct, service diagnostic cycle no errors and all functions working properly. Called tech line, normal/eco cycle will not use hot water, deep fill should be 2-3 inches from ring in basket, tech line advised running multiple heavy cycle tests with hot temp and deep fill selections. Deep fill works every time, hot fill activates as normal but after several fill cycles house supply of hot water was depeleted. Verified only hot water supply was activated. Advised customer one cycle with deep fill selectitons washer will fill and drain multiple times causing hot water from house ssupply to deplete. Ne mechanical or componet failures at time of service."
We serviced a
GE DISHWASHER
Model GDF630PSM3SS
Near Puyallup, WA 98371
Cejay
Job Details: 01/23/2023
"Customer concern is dishwasher dose not power on. Verified 120v to dishwasher verified 13.25v to UI. Checked csm, dishwasher has failed UI causing u it not to operate needs new UI. Imstalled new UI board, no activation of UI or Newfi recognized unit, defect8 er Board. Needs new UI board. Follow up scheduled for 01/27 8-12pm; ordrng 1 WD21X31898 (CONFIGURED UI BOARD)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Dallas, TX 75214
Patrick
Job Details: 01/23/2023
"Replaced, pivots, dispenser, and element. Found slow leak from diverter. Must replace sump assy. ; ordrng 1 W10805015 (Sump assy)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Mundelein, IL 60060
Chris
Job Details: 01/23/2023
Customer concern is unit no washing. Found unit showing error for shifter. Not shifting to wash. Need to replace actuator. ; ordrng 1 W10913953 (actuator)
We serviced a
GE DISHWASHER
Model GDT695SGJ5WW
Near Graham, WA 98338
Cejay
Job Details: 01/23/2023
"Apon arrival unit was removed from cabinet and power disconnected. Installed previously ordered UI, cycle test began at 9:49am. water signs under sink cabinet. Could not replicate leak after 1 hour plus of run time, with dedergent. Left unit out from cabinet as per customer request, call auth dept about leak not replicated. AUTH # 45308308. Avised by auth to close call"
We serviced a
GE DISHWASHER
Model GDF510PSD0SS
Near Plano, TX 75074
John
Job Details: 01/23/2023
"Customer concern is DW not heating and not cleaning well enough. Found TCO tripped causing unit to not heat. Reset TCO, unit how heats. Ran full service cycle using NuFi Device. Unit fills, washes, and drains, all checks OK."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Glen Ellyn, IL 60137
Chris
Job Details: 01/23/2023
Customer concern is unit not draining. Full of water at time of service. Removed water. Found debris in pump housing causing no drain. After cleaning pump unit draining and running good.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Elmwood Park, IL 60707
Chris
Job Details: 01/23/2023
Customer concern is burners intermittently not lighting. Burners clean and getting good spark and gas flow. Issue found is all 4 burner knobs are cracked causing issues with lighting. Need new knobs. Shipping parts to customer. ; ordrng 4 W11517334 (Knob)s
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE554T3400V/A3
Near Graham, WA 98338
Cameron M.
Job Details: 01/23/2023
"Unit not hooked up to utilities at time of service.Customer concern is that dryer was ran without lint screen trapping sock,and unit just hums. Found stock lodged in blower wheel, causing unit to not run cycle. Removed sock from blower wheel and housing. Manually rotated drum assembly. Customer placed unit into home location. At that time cycle tested unit, all checks good. Preformed airflow test, passed (green). Collected payment via"
We serviced a
GE WASHER-FRONTLOAD
Model GTW680BSJ4WS
Near Garland, TX 75044
John
Job Details: 01/23/2023
"Customer concern is washer, leaking water during spin. Filled unit with small amount of water to test for leaks. No leaks found. When I drained unit, found stand pipe to be plugged causing water to over flow from drain line. Advised Customer that a plumber will be necessary to solve issue."
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Richardson, TX 75080
Patrick
Job Details: 01/23/2023
Found regulator turned off. Corrected. All checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED92HEFW0
Near Mesquite, TX 75150
Lane
Job Details: 01/20/2023
Customer stated dryer doesn't heat. Preformed diagnostics found faulty heater. Replaced heater and performed multiple function and heat cycle tests. All functions checked good at time of service. ; used 1 Wp8544771 (Element) from stock
We serviced a
MAYTAG DRYER-GAS
Model MGDX655DW2
Near Tacoma, WA 98446
Cejay
Job Details: 01/20/2023
Customer concer is that dryer is not heating intermittenly. Preformed airflow test failed (red) preformed seconed air flow test with vent disconnected pass. Advised customer dryer vent needs seevice before ressumming normal operation of dryer. Customer signed airflow acknowledgement.
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Richardson, TX 75080
Patrick
Job Details: 01/20/2023
"Replaced regulator, tested unit. No leak noted."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWB835DW4
Near Dallas, TX 75220
Patrick
Job Details: 01/20/2023
Replaced lid. Tested unit. All checks good.
We serviced a
GE DRYER-ELECTRIC
Model GTD42EASJ2WW
Near Lewisville, TX 75067
Lane
Job Details: 01/20/2023
Customer stated dryer makes an abnormal noise. Performed diagnostics found foreign object in blower wheel. Performed multiple function and noise tests after repair. All functions checked good at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near McKinney, TX 75070
Lane
Job Details: 01/20/2023
The customer stated dishwasher door just falls open. Performed diagnostics found tension sring slipped off hinge arm. Hinge did not fail. Reattached spring and performed multiple function tests. All functions checked good at time of service.
We serviced a
MAYTAG RANGE
Model MER5775RAS
Near Fife, WA 98424
Cameron M.
Job Details: 01/20/2023
"Customer concern is that front right burner outer coils work but no center coil, front left burner no function. Verified power in and out of infinite switch for left FRONT SURFACE BURNER GOOD 240V SUPPLIED TO ELEMENT. Found open left front element, causing burner to not heat. Also found open inner coils of right front burner, causing burner to not heat properly. Needs new front surface burners. Follow up visit scheduled for 1/31 8-12; ordrng 1 W10823720 (ELMNT-SURF RF) and 1 W10823692 (ELMNT-SURF LF)"
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Tacoma, WA 98422
Cameron M.
Job Details: 01/20/2023
Installed previously ordered gearcase and cam kit. Cycle tested unit. All checks good.
We serviced a
GE DRYER-ELECTRIC
Model NOTAVAILABLE
Near Dallas, TX 75209
Patrick
Job Details: 01/20/2023
"Customer concern, unit takes multiple cycles to complete drying. Good tumble, good heat. Found blocked home vent. Air test failed. Ran test with vent disconnected, test passed. Recommend customer have vent professionally cleaned. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
LG WASHER-TOPLOAD
Model WT5101HW
Near Steilacoom, WA 98388
Cameron M.
Job Details: 01/20/2023
Customer concern is that washplate dislodged from shaft. Found stripped washplate. Causing unit to loosen washplate fastener. Needs new washplate. Follow up visit scheduled for 1/24 8-12; schdld next appmnt for 1/24 TUE 8-12
We serviced a
SAMSUNG RANGE
Model NE59N6630SG
Near Little Elm, TX 75068
Lane
Job Details: 01/20/2023
Installed new display board and performed multiple function tests after repair. All functions checked good at time se
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6230HW2
Near Dallas, TX 75211
Patrick
Job Details: 01/20/2023
Wire tore again. Jumped and drained water. Must replace lower harness. Recommend customer discontinue use until repair is completed. 5fff; ordrng 1 W11590868 (Lower harness)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US03
Near Dallas, TX 75211
Patrick
Job Details: 01/20/2023
"Customer concern, unit will not spin out heavy loads. Dc door close 4c water supply ub bc2 stuck key ub 3c1 not spinning ub. Ran spin only empty, all good. Found valve in wall turned off, turned on. Rinse and spin with 6 towels. Went off balance. Redistributed, went off balance again. Found dampers fail bounce test. Must replace. ; ordrng 4 DC97-16350U (Damper)s"
We serviced a
FRIGIDAIRE DRYER-ELECTRIC
Model FGQB4000FS1
Near Dallas, TX 75214
Patrick
Job Details: 01/20/2023
"Customer concern, unit making loud squeeling during use. Found worn rear bearing. Replaced from truck stock. ; used 1 5303281153 (Rear bearing kit) from stock"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW8300SW04
Near Lakewood, WA 98499
Cameron M.
Job Details: 01/20/2023
Installed previously ordered control board and belt. Cycle tested unit 3x. All checks good. Collected payment via credit card.
We serviced a
GE DISHWASHER
Model GDF530PSM4SS
Near Chicago, IL 60640
Chris
Job Details: 01/20/2023
Replaced wash pump. Tested. Unit checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Dallas, TX 75228
Patrick
Job Details: 01/20/2023
F5e3 on arrival. Replaced lid. Cleared codes. Ran spin only. All checks good.
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Chicago, IL 60647
Chris
Job Details: 01/20/2023
Customer concern is unit making loud noise while running. Found wash motor making loud squeak. Replaced wash motor sent by warranty. Tested with customer. Unit checks good.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW8300SW04
Near Lakewood, WA 98499
Cameron M.
Job Details: 01/20/2023
Installed previously ordered control board and belt. Cycle tested unit 3x. All checks good. Collected payment via credit card.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC0
Near Graham, WA 98338
Cejay
Job Details: 01/20/2023
"Customer concern is that washer is leaking. Found sevearl holes in door seal causing leak, needs new door seal. Follow up scheduled for 01/24 8-12pm; ordrng 1 W11314648 (BELLOW)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2275XTVY3
Near Buckley, WA 98321
Cejay
Job Details: 01/20/2023
"Installed previously ordered contorl panel and dedergent dispenser, cycled all button, cycle tested dishwasher, over suds present. Advised customer on using high quality dedergent and running regular cleaning cycles. All checks good."
We serviced a
AMANA DRYER-ELECTRIC
Model NED4600YQ1
Near Tacoma, WA 98444
Cejay
Job Details: 01/20/2023
"Customer concern is that dryer is not heating. Apon airflow t3st on air cycle dryer did not start. Preformed airflow test on timed cycle pass but no heat. Verified 240v to dryer. Element, thermal cutoff and thermal fuse, cycleing thermostat test good. Found failed timer causing dryer not to heat and air cycle not to operate. Needs new timer. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 1 W11043389 (TIMER)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9150WW01
Near Spanaway, WA 98387
Cejay
Job Details: 01/20/2023
"Customer concer is washer leaking, previous company has replaced door seal but washer is still leaking.inspected door seal verified seal installed properly, Filled and drained washer multiple times with hot water, Had customer load washer with clothes and dedergent all the way to fill drain and spin. Dried up prvious standing water, after multiple cycles of testing could not replicate leak to the point where staning water location was completely dry of moisture. Cause of leak is possible oversuds condition. Advised customer on proper dedergent quantities, to moniter washer and document load type and size, and what portion of wash cycle leak happens if leak persists.; (created new UIS, deleted prior attachment to UisID 11488)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Allen, TX 75013
Lane
Job Details: 01/20/2023
The customer stated washer makes abnormal noise when filling. Performed diagnostics found water inlet valve faulty. All other functions checked good at time of service.; ordrng 1 W11210459 (valve)
We serviced a
GE COOKTOP
Model JP3030DJ4BB
Near Allen, TX 75002
Lane
Job Details: 01/20/2023
The customer stated that the perleft rear burner doesn't work correctly. Prformed diagnostics found no issues with burner function. Cycle time and heat are the same between both large burners within manufacture specifications.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE6400AYW
Near Dallas, TX 75254
Lane
Job Details: 01/20/2023
Installed ordered timer. Performed multiple function and heat cycle tests. All functions checked good at time of service.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AZ/A5
Near Puyallup, WA 98374
Cameron M.
Job Details: 01/20/2023
Customer concern is that washer intermittently pauses cycle at random intervals for all portions of wash to spin. 3c2(motor error). Found hall sensor ohms out of range. Also found inverter board intermittently not correct voltage to motor. Causing unit to intermittently not complete cycle. Needs new inverter board and hall sensor requires auth. ; ordrng 1 DC92-01982A (ASSY PCB KIT) and 1 DC31-00098A (MOTOR BLDC-ASSY HALL)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW2
Near Des Plaines, IL 60018
Chris
Job Details: 01/20/2023
Customer concern is unit not filling with enough water. Ran recalibration and test cycle. Started normal cycle. Normal water level. Instructed on fill level.
We serviced a
WHIRLPOOL OTHER
Model WRF560SEYM06
Near Oak Park, IL 60304
Chris
Job Details: 01/19/2023
Customer concern is icemaker arm fell of causing too much ice. Reinstalled icemaker arm and showed customer. Unit checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model 11087081601
Near Lakewood, WA 98499
Cejay
Job Details: 01/19/2023
"Customer concern is that dryer door will not stay shut. Replaced worn door catch, advised customer to verifiy upper part of door is latched untill new catch is broken in. All checks good.; used 1 279570 (CATCH DOOR DRYER) from stock"
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Garland, TX 75043
Patrick
Job Details: 01/19/2023
Replaced drain pump. Tested unit. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Richardson, TX 75081
John
Job Details: 01/19/2023
Customer concern is agitator came apart. Confirmed agitator has come apart. Found some pieces missing and some pieces broken. Needs new agitator assy.; ordrng 1 W10772621 (screw) and 1 WP3951744 (agitator)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW1
Near Puyallup, WA 98375
Cameron M.
Job Details: 01/19/2023
"Customer concern is that washer does not spin. Found stripped hub, causing excessive tub play and causing unit to not spin needs new hub. Installed new hub . Cycle tested unit. All checks good ; used 1 W10528947 (HUB) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB865GW0
Near Chicago, IL 60634
Chris
Job Details: 01/19/2023
Customer concern is lid is cracked by hinge. Need to replace lid. ; ordrng 1 W11259006 (lid)
We serviced a
GE COOKTOP
Model PGP9830SJ1SS
Near Plano, TX 75093
John
Job Details: 01/19/2023
Customer concern is cooktop is tripping breaker. Breaker off upon arrival. Turned breaker on and found and immediate short in fan switch. Needs new fan switch. Left breaker off.; ordrng 1 WB24X10174 (switch fan)
We serviced a
GE DISHWASHER
Model GSD2100V65BB
Near Murphy, TX 75094
John
Job Details: 01/19/2023
Customer concern is DW stopped working and had a burning smell with smoke. Found drain actuator and solinoid melted due to timer sticking in drain position. Needs new drain actuator and timer.; ordrng 1 WD21X10268 (bracket & solenoid) and 1 WD1X1316 (armature) and 1 WD21X10474 (timer)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW1
Near Hoffman Estates, IL 60169
Chris
Job Details: 01/19/2023
Replaced rotor. Ran diagnostic cycle. Unit checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Tacoma, WA 98498
Cejay
Job Details: 01/19/2023
"Customer concern is that washer is not washing or spinning. Pulled error codes via service modeF2E1,F7E1,F0E2. Cleared errors and preforme tachometer test good. Manual activation of spin results in motor hum but no spin, resistance checks at motor in range. Found failed capacitor at 0.08 capacitance causing washer not to run. Needs new capacitor. Follow up scheduled for 01/25 8-12pm; ordrng 1 W11158830 (capacitor)"
We serviced a
KENMORE RANGE
Model 79036933902
Near University Place, WA 98467
Cejay
Job Details: 01/19/2023
Customer concern is FR burner takes long time to ignite. Found failed ignitor switch causing FR ignitor not to operate. All other ignitors working.Needs new switch harness. Advised customer parts show out of stock and discontinued and may take time to recive. AHS to supply.; ordrng 1 318232618 (Ignitor switch harness)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA54R7600AAC/US
Near Buckley, WA 98321
Cameron M.
Job Details: 01/19/2023
Customer concern is that washer basket makes noise during operation. Cycle tested unit 4x with customer provided load of towels. Unable to reproduce concern of noise. Advised customer to monitor and record video if possible if issue persists. Advised customer on proper loading practices. Advised customer on using high quality detergent. Advised customer on regular cleaning intervals.
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050UG/AA 02
Near Sumner, WA 98390
Cameron M.
Job Details: 01/19/2023
"Customer concern is that dishwasher does not drain. Found stripped drain pump, causing unit to not drain. Needs new drain pump. Customer declined repair at this time collected 95.00 trip fee +tax"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Wylie, TX 75098
John
Job Details: 01/19/2023
Customer concern is DW not draining. Customer states that he has to manually drain unit everytime. Activated drain pump and heard air escape from air gap and then stop while drain still running. Disassembled air gap and found clog. Cleared clog from air gap. Unit now draining properly. Cycle tested unit all checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 01/19/2023
"Customer concern is that dishwasher does not wash. Found F4e3 (wash motor not running) via service mode. Cycle tested unit, verified wash motor inactive. Needs new sump assembly. Customer declined repair at this time. Collected 95.00 trip fee +tax via card Payment."
We serviced a
MAYTAG. DRYER-ELECTRIC
Model MEDX655DW
Near Mesquite, TX 75149
Patrick
Job Details: 01/19/2023
"Customer concern, unit making noise during use. Found worn idler pulley. Replaced from truck stock. ; used 1 WP691366 (Idler pulley) from stock"
We serviced a
FRIGIDAIRE COOKTOP
Model FFEC3625LW1
Near Rockwall, TX 75087
Patrick
Job Details: 01/19/2023
"Customer concern, switch is loose. Also found cracked glass top. Unable to replace switch without further damaging top. Must replace. Recommend customer discontinue use until repair is completed. ; ordrng 1 305379347 (Main top wht)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW0
Near Royse City, TX 75189
Patrick
Job Details: 01/19/2023
Replaced gear case and belt. Calibrated. Tested unit. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW2
Near Royse City, TX 75189
Patrick
Job Details: 01/19/2023
"Replaced agitator and hub, calibrated, tested unit. All checks good."
We serviced a
WHIRLPOOL DRYER-GAS
Model WGD8127LC1
Near Bloomingdale, IL 60108
Chris
Job Details: 01/19/2023
Customer concern is control panel frozen and they couldnt start unit. After unplugging they said unit reset and has been working. Tested unit. Found no issues at time of service.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW4
Near Puyallup, WA 98374
Cameron M.
Job Details: 01/19/2023
"Customer concern is that washer does not start cycle. Found failed lid lock, causing unit to not start cycle. Installed new lid lock. Cycle tested unit all checks good. ; used 1 W10810403 (LID LOCK ASSY) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5400V/A3
Near Forney, TX 75126
Patrick
Job Details: 01/19/2023
"Customer concern, unit turns but does not heat. Confirmed. Found open element. Replaced from truck stock. Found clogged house vent. Customer must have vent professionally cleaned to prevent futures failures. ; used 1 DC97-14486A (Element) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6120HW0
Near Princeton, TX 75407
John
Job Details: 01/19/2023
"Customer concern is washer sometimes makes a squeeking noise and then burning smell. Confirmed noise and smell. Found drive belt is warn and slipping, causing noise and burning smell. Replaced belt from truck stock. All checks good.; used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Dallas, TX 75234
Lane
Job Details: 01/19/2023
Customer stated washer doesn't spin. Performed diagnostics found actuator faulty. Replaced actuator and performed multiple function tests after repair. All functions checked good after repair. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45T3400P
Near Rowlett, TX 75088
Patrick
Job Details: 01/19/2023
"Customer concern, unit rumbles during use. Found lint ball in blower wheel. Removed and tested. All checks good."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AZ/A5
Near Elmhurst, IL 60126
Chris
Job Details: 01/19/2023
Customer concern is unit not draining and showing error SC. Pump filter is clean. Need to replace pump assembly. ; ordrng 1 DC97-20621A (Assy drain pump)
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.698228
Near Carrollton, TX 75007
Lane
Job Details: 01/19/2023
Customer stated dryer made a popping noise then stopped working. Performed diagnostics found belt broken blower wheel broken motor mounts bent and idler pulley locked up. Support rollers are also failing.Advised customermto not attempt to use dryer. ; ordrng 1 WP697772 (blower wheel) and 1 279787 (motor) and 1 WP660658 (motor clamp) and 1 4392067 (dryer repair kit)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Frisco, TX 75036
Lane
Job Details: 01/19/2023
"Customer stated washer makes abnormal noise and displays fault code. Performed diagnostics found stored codes f6e3,f6e2,f2e1. Performed function test through diagnostic mode. All three codes refer to a problem with main control and control panel. Both control board and panel need to be replaced as a pair to insure proper function.; ordrng 1 W11135391 (Console) and 1 W11429620 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW0
Near Lake Dallas, TX 75065
John
Job Details: 01/19/2023
"Customer concern is softener not being released when called for. Using service mode, found inlet valve siezed and not opening to release softener. Needs new inlet valves.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW3
Near Lewisville, TX 75067
Lane
Job Details: 01/19/2023
"Customer stated washer gives multiple codes and has multiple intermittent issues. Preformed diagnostics found f5/e1,f8/e6. Lid lock checks good through diagnostic mode. Control and lid lock need to be replaced. ; ordrng 1 W11400681 (Control board) and 1 W10810403 (lid lock assy)"
We serviced a
AMANA WASHER-TOPLOAD
Model 33541R2
Near Coppell, TX 75019
Lane
Job Details: 01/19/2023
Model tag is not found on washer. Customer stated washer will not drain or spin. Preformed diagnostics found faulty timer. Drive motor shows signs of over heating and needs to be replaced with motor switch.; ordrng 1 36607 (Timer) and 1 27171 (Motor) and 1 35632 (Motor switch)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW1
Near Plano, TX 75075
John
Job Details: 01/19/2023
Customer concern is washer leaking oil and water. Found large amount of oil build in underneath unit and drum making grinding noise while in spin. Needs new geracase assy.; ordrng 1 W11393685 (Gear case) and 1 W11032711 (washer) and 1 W10734521 (slider)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV56H9100EG/A2
Near Plano, TX 75093
John
Job Details: 01/19/2023
"Customer concern is dryer not powering on at all. Found 0 vac comming into unit. Found breaker for dryer was turned off. Turned on breaker, unit now powers on rotates and heats. All checks good."
We serviced a
FRIGIDAIRE DRYER-GAS
Model GLEQ2152ES1
Near Rowlett, TX 75088
Patrick
Job Details: 01/19/2023
"Customer concern, unit very loud during use. Confirmed. Found broken front felt and glide components, failed motor. Must replace multiple components to resolve noise issue. ; ordrng 1 137513300 (Drum glide) and 1 134440200 (Felt seal upper) and 1 131775600 (Blower housing) and 1 131775600 (Idler) and 1 134503600 (Belt) and 1 131560100 (Motor) and 1 5303281153 (Rear bearing kit)"
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN2WW
Near Puyallup, WA 98375
Cameron M.
Job Details: 01/19/2023
"Customer concern is that washer does not drain. Unit full of water at time of arriveal .Attempted drain and spin cycle, found stripped drain pump impeller. Causing unit to not drain and spin. Needs new drain pump assembly follow up visit scheduled for 1/27 8-12; ordrng 1 WH23X28418 (PUMP DRAIN ASM)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MAVT236AWW
Near Irving, TX 75062
Lane
Job Details: 01/19/2023
Model number and serial number is not correct. Customer needs to call warranty company for correct dispatch.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Dallas, TX 75229
Lane
Job Details: 01/19/2023
Customer stated dishwasher will not drain. Preformed diagnostic found foreign object preventing unit from draining. Removed object and performed multiple function and leak tests after repair. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model PDWT180R10SS
Near Dallas, TX 75229
Lane
Job Details: 01/19/2023
Customer stated dishwasher over flowed during operation. Performed diagnostics found unit not draining causing overfill condition. Removed foreign oblect from drain pump and Performed multiple function ans leak tests. All functions checked good at time of service.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV210AEW/XAA
Near Lakewood, WA 98498
Cejay
Job Details: 01/19/2023
"Customer concern is that dryer dose not start. Found broken belt causing dryer not to start, needs new drive belt. Element and components tested good. Installed new drive belt, cleaned and lubricated all four support wheels. Prefromed airflow test pass on air cycle good. Cycle tested dryer to verifiy operation of element, all checks good. ; used 1 6602-001655 (BELT) from stock"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA40A3005AW/A4
Near Tacoma, WA 98418
Cejay
Job Details: 01/19/2023
Customer concern is washer lid is broken. Apon arrival found lid completly broken off. Needs new lid assembly. Advised customer to keep hardware for new lid assmbly. Follow up scheduled for 01/26 8-12pm; ordrng 1 DC97-21510U (ASSY LID T.C-MODULE)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Schiller Park, IL 60176
Chris
Job Details: 01/19/2023
Customer concern is unit leaking from underneath. Found leak coming from diverter motor. Need to replace sump assembly. ; ordrng 1 W11178672 (pump&motor)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6100W/A3
Near Spanaway, WA 98387
Cameron M.
Job Details: 01/18/2023
"Customer concern is that dryer does not heat.tested voltage to unit, good 240v supplied. preformed airflow test,failed(red).found open heating element , causing unit to not heat. Needs new element contacted landlord, received auth for repair by phone. Installed new element. Cleaned and calibrated moisture sensors. Cleaned inside of unit. Cycle tested unit, all checks good. Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further damage. Collected payment by card over the phone. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
GE WASHER-FRONTLOAD
Model GFW650SPN0SN
Near Enumclaw, WA 98022
Cejay
Job Details: 01/18/2023
"Customer concern is that washer is leaking. Found significant leak from dedergent dispenser drawer, dispenser is slight warped causing leak. Needs new dispenser assembly and fill hose. Advised customer parts show out of stock and may take time to recive.; ordrng 1 WH42X29535 (DISPENSER DRAWER) and 1 WH01X29652 (DISPENSER FILL HOSE)"
We serviced a
LG DISHWASHER
Model LDF8874ST
Near Gig Harbor, WA 98329
Cameron M.
Job Details: 01/18/2023
"Customer concern is that dishwasher does not DOESN'T RINSE THOROUGHLY AND DOESN'T DRY. Tested ohms of heater, good 11.5k ohms. Tested ohms of thermistor, good 13k ohms. Tested in coming water temperatures, good 130 degrees. Found rinse aid dispenser empty. Found main pcb not activating heater circuit, causing not drying issue. Customer declined repair at this time collected 95.00 trip fee +tax via card Payment"
We serviced a
JENN-AIR RANGE
Model JGD8430ADF
Near Puyallup, WA 98374
Cejay
Job Details: 01/18/2023
"Customer concern is that cooktop knobs are broken and burner have to be ignited with a lighter. Cleaned all burner tops and orifices, LF ignitor insulator is damaged causing ignition not to operate properly. Needs new LF burner top, and 4 knobs. Follow up scheduled for 01/25 1-5pm.; ordrng 4 WP7733P410-60 (Knob)s and 1 WP7505P339-60 (BURNR-TOP LF)"
We serviced a
LG WASHER-FRONTLOAD
Model WM2016CW
Near Tacoma, WA 98408
Cejay
Job Details: 01/18/2023
"Customer concern is that washer is leaking. Found water on floor prior to service. Found leak coming from water inlet valves, needs new hot and cold inlet valves. Advised customer parts show out of stock and may take time to recive. AHS to supply. Requires auth. Advised customer dryer will have to be unstacked from washer for repair.; ordrng 1 5221ER1003A (VALVE ASSEMBLY,INLET) and 1 5220FR2006H (VALVE ASSEMBLY,INLET)"
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Carrollton, TX 75007
John
Job Details: 01/18/2023
Installed new belt clutch and drain pump. All checks good.
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Plano, TX 75024
John
Job Details: 01/18/2023
Customer concern is DW seems to have no power. Found unit powered up upon arrival. Customer states that it will go dead every once in awhile. Started normal cycle and unit started and then went dead. Confirmed power to control board and 13.5 volts to UI but no lights on console and buttons not responding. Needs new UI board.; ordrng 1 WD21X32007 (Configured Ui board)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US 02
Near Sachse, TX 75048
John
Job Details: 01/18/2023
Customer concern is washer will not spin and basket bangs around inside case. Started unit on drain and spin cycle and found washer unable to sense and basket jumps around inside case. Found suspension rods worn and very bouncy. Needs new suspension rods.; ordrng 4 DC97-16350U (Suspension rod)s
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Garland, TX 75040
John
Job Details: 01/18/2023
Customer concern is washer will not start. Found unit has power and will turn on but will not start. Found errors for no communication between UI and Control board. Followed steps for HMI and MCU and found voltage exiting control board not in range. Needs new control board.; ordrng 1 W11419171 (Control board)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Rowlett, TX 75089
John
Job Details: 01/18/2023
Customer concern is washer will not spin and basket bangs around inside case. Started unit on drain and spin cycle and found washer unable to sense and basket jumps around inside case. Found suspension rods worn and very bouncy. Needs new suspension rods.; ordrng 1 W11130359 (suspension rods)
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5100HW1
Near Mesquite, TX 75150
Patrick
Job Details: 01/18/2023
"Customer concern, unit turns but does not heat. Good tumble, good heat, moisture bars test good. No fault detected."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW0
Near Balch Springs, TX 75180
Patrick
Job Details: 01/18/2023
Replaced inlet valve. Tested unit. All checks good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED7230HW0
Near Forney, TX 75126
Patrick
Job Details: 01/18/2023
"Customer concern, unit not heating. Found clogged air vent, open element. Replaced element from truck stock. Tested unit all checks good. Recommend customer have vent professionally cleaned to prevent future failures. ; used 1 WP3387747 (Element) from stock"
We serviced a
GE WALL OVEN
Model JTS3000SN1SS
Near Forney, TX 75126
Patrick
Job Details: 01/18/2023
Replaced console. Tested unit. All checks good.