Service History 40 - RPS Appliance Repair

We serviced a

GE RANGE

Model JPB21WB1WW

Near Puyallup, WA 98373

Cejay

Job Details: 05/23/2023

"Customer concern is that range FR burner is not working. Found FR element reciptical causing element not to operate. Installed new recptical, cycle tested burner, all checks good. ; used 1 330031 (RECEPTABLE ASSY) from stock"

We serviced a

GE WASHER-TOPLOAD

Model GTW460ASJ7WW

Near Forney, TX 75126

Patrick

Job Details: 05/22/2023

"Replaced transmission, pulley, belt, bolt and agitator. Tested unit unit under load. All checks good."

We serviced a

JENN-AIR COOKTOP

Model C201

Near Puyallup, WA 98374

Cameron M.

Job Details: 05/22/2023

Installed previously ordered recptical and infinite switch. Cycle tested unit. All checks good

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Bonney Lake, WA 98391

Cejay

Job Details: 05/22/2023

"Customer concern is that dishwasher is not filling with water after previouse repair. Pulled error codes. 7-1,4-3, durring service cycle foumd unit to be leaking, foumd drain hose not secured to sump assembly from previously repair. Secured drain line, vaccumed water from under dishwasher. Cycle tested dishwasher no leaks all checks good. Documented water damage to floors."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA54R7600AC/US

Near Buckley, WA 98321

Cejay

Job Details: 05/22/2023

"Installed previously ordered washplate, cycle tested washer with customer provided load, unit still makes noise but only after the first agitation cycle. Called into auth. Unit is still operational with no failed mechanical parts."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV350AEW/XAA

Near Buckley, WA 98321

Cameron M.

Job Details: 05/22/2023

"Customer concern is that dryer powers but does not tumble. Verified customer concern of not tumbling. Found broken belt and seized idler pully. Causing unit to not start cycle. Needs new belt and idler pully Installed new belt and idler pully. Cleaned Inside of unit. Cleaned and calibrated moisture sensor. Cycle tested unit. All checks good. ; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 6602-001655 (BELT) from stock"

We serviced a

LG WASHER-FRONTLOAD

Model WM3770HWA

Near Forney, TX 75126

Patrick

Job Details: 05/22/2023

"Customer concern, unit leaking during use. Found no leak upon testing however evidence of leak from front in pedestal. No issue with fill or drain systems. No obvious sign of failure from boot. Likely a simple failure to seal. Must replace door bellows; ordrng 1 MDS47123605 (Door boot)"

We serviced a

GE DISHWASHER

Model PDW7800N10BB

Near Lewisville, TX 75067

John

Job Details: 05/22/2023

Installed new drain pump. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSR6332KQ0

Near Carrollton, TX 75007

Lane

Job Details: 05/22/2023

Customer stated washer stopped spinning clothes. Performed diagnostics found new clutch failed. Clutch assembly will haft to be replaced again to correct issue.; ordrng 1 285785 (Clutch)

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB520RHB3B

Near Dallas, TX 75252

Lane

Job Details: 05/22/2023

Customer stated dishwasher fills on its own. Preformed diagnostics found faulty water inlet valve faulty. Replaced valve and performed multiple leak and function tests. All functions checked good at time of service.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Forney, TX 75126

Patrick

Job Details: 05/22/2023

"Customer concern, unit not powering on. Confirmed. Found blown, thermal fuse. Air test passed yellow. Tested unit. All checks good. ; used 1 WP3392519 (Fuse) from stock"

We serviced a

LG DRYER-ELECTRIC

Model DLE3733S

Near Irving, TX 75063

John

Job Details: 05/22/2023

Customer concern is dryer not drying quick enough. Tested unit found home ventilation is clogged (red). Advised Customer that vents need to be cleaned in order to avoid any further drying/heating issues. All other checks good.

We serviced a

ROPER WASHER-TOPLOAD

Model RTW4300SQ0

Near Dallas, TX 75215

Patrick

Job Details: 05/22/2023

"Replaced drain hose, tested unit. All checks."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LXR7244PQ0

Near Dallas, TX 75246

Patrick

Job Details: 05/22/2023

"Customer concern, unit will not spin. Found lid sw failed. Must replace. ; (created new UIS, deleted prior attachment to UisID 17119), ordrng 1 WP8318084 (Lid sw)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB755DW0

Near Plano, TX 75075

John

Job Details: 05/22/2023

Customer concern is washer leaking water. Found inlet valve seals have failed and are leaking. Also found hot water service valve is siezed and unable to be turned off as well as cold water services valve is missing handle and is also unable to be turned off. Advised Customer that a plumber will be necessary to change service valves before washer repair can be completed.; ordrng 1 W11165546 (Inlet valve)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Buckley, WA 98321

Cejay

Job Details: 05/22/2023

"Installed previously ordered wire harness, ignitor and spark module. Cycled burner, all checks good, no interferance with display."

We serviced a

GE WASHER-TOPLOAD

Model GTWN4250D1WS

Near Carrollton, TX 75007

Lane

Job Details: 05/22/2023

Customer stated washer won't drain. Performed diagnostics found faulty pump. Replaced pump and performed full function test. Advise customer house drain needs to be cleared.All functions checked good at time of service.

We serviced a

SAMSUNG RANGE

Model NE59N6630SG/AA

Near Sumner, WA 98390

Cameron M.

Job Details: 05/22/2023

Customer concern is that range display flashing rapidly. Found failed display board causing display to flash rapidly. Needs new display board. Installed new display. Cycle tested unit. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Tacoma, WA 98498

Cameron M.

Job Details: 05/22/2023

"Customer concern is that washer senses load then alerts to complete cycle. Found F7e4(basket re-engagement failure) via service mode. Cycle tested unit via service mode, found unit unable to shift from agitate to spin. Inspected drive components. Found broken slider, causing unit to not shift. Needs new slider. Installed new slider. Cycle tested unit, all checks good. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model LGBD2435NB0A

Near Eatonville, WA 98328

Cameron M.

Job Details: 05/22/2023

"Customer concern is that dishwasher does not fill, leak damaged flooring. Unit pulled from location prior to service visit. Preformed cycle test of unit, found wash pump seal failure. causing heavy water leak during operation. Verified proper function of inlet valve. Needs new wash pump and seals. Left water to unit off. Follow up visit scheduled for 5/31 8-12; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 154247001 (O'RING) and 1 154246901 (O'RING) and 1 154844301 (MOTOR & PUMP ASSY)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11061633611

Near Auburn, WA 98001

Cejay

Job Details: 05/22/2023

Customer concern is that dryer is making a noise durring operation. Found failed roller causing noise durring operation and damage to drum felt. Needs new rear rollers and drum felt. AHS to supply Requires auth. ; ordrng 2 WPW10314173 (SUPPORT)s and 1 W11189144 (SEAL)

We serviced a

LG DISHWASHER

Model LDS5540ST

Near Rowlett, TX 75089

John

Job Details: 05/22/2023

Customer concern is DW still giving Ne error code after previous repair. Found pump housing seal broken causing unit to not be able to divert water. Needs new pump housing seal.; ordrng 1 MFZ32863101 (Pump houseing Seal)

We serviced a

GE WALL OVEN

Model PT7050SF1SS

Near Irving, TX 75063

Lane

Job Details: 05/22/2023

Customer stated oven gives fault code when jot in use. Performed diagnostics found fault code caused by faulty pcb. Replaced pcb and performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW2

Near Irving, TX 75062

Lane

Job Details: 05/22/2023

Customer stated washer will not turn. Preformed diagnostics found faulty power cord and noise filter. Unable to perform full function test due to failure type. ; ordrng 1 W11614635 (Noise filter) and 1 W11551294 (Power cord)

We serviced a

KENMORE RANGE

Model 79074233310

Near Dallas, TX 75220

Lane

Job Details: 05/22/2023

Customer stated oven stopped working after storm. Performed diagnostics confirmed pcb is getting 110V but non responsive. Cooktop still function including ignition system. Oven control and overlay need replacing.; ordrng 1 316633007 (Overlay) and 1 316630001 (Control)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC200XW2

Near Dallas, TX 75219

Patrick

Job Details: 05/22/2023

"Replaced capacitor, calibrated, tested unit. All checks good."

We serviced a

LG DRYER-ELECTRIC

Model DLE4970W

Near Dallas, TX 75243

Patrick

Job Details: 05/22/2023

"Customer concern, unit making noise during use, found failed rear roller. Replaced from truck stock. Tested unit. All checks good. ; used 1 AGM75510755 (Roller set) from stock"

We serviced a

KENMORE DISHWASHER

Model 66513229N412

Near Federal Way, WA 98023

Cejay

Job Details: 05/22/2023

"Customer concern is that dishwasher is not draining and is leaking. Found door seal worn found lower spray arm seperating. Pulled error codes.F7E1. ran service diagnostics cycle confirmed operation of drain pump and element. F8E1,F6E4 found filter cloged with glass and other debris. Inspected check valve and built in high loop for restrictions. Cycle tested dishwasher, stress test drain pump, ok but is still restricted. Preformed service cycle agian F7E1 still present. Needs new door seal, drain hose, drain pump and lower spray arm and main control for F7E1 erorr. Follow up scheduled for 05/31 8-12pm; ordrng 1 W11177741 (GASKET) and 1 8269144A (6' D/W DRAIN HOSE-STRAIG) and 1 WPW10348269 (Drain pump) and 1 W10849471 (ARM-SPRAY) and 1 W10854220 (CNTRL-ELEC)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11020872990

Near Garland, TX 75044

John

Job Details: 05/22/2023

"Customer concern is washer will not spin or agitate. Found motor coupler worn and broken causing motor to not spin transmission, replaced coupler from truck stock. All checks good.; used 1 285753A (COUPLING,MOTOR) from stock"

We serviced a

KITCHENAID COOKTOP

Model KGCP484KSS04

Near Dallas, TX 75248

John

Job Details: 05/22/2023

Customer concern is LF burner not get big enough flame. Tested unit and found that the flame on LF burner is getting to proper level but is a smaller burner that all the rest. Advised Customer as to why the smaller burner will have a smaller flame but still has the same intensity as the others. All other checks good.

We serviced a

LG RANGE

Model LREL6323S/01

Near Spanaway, WA 98387

Cejay

Job Details: 05/19/2023

"Customer concern is that range display is not working properly. Found failed display, needs new display pcb. Follow up scheduled for 05/31 1-5pm; ordrng 1 EBR89296403 (PCB ASSEMBLY,DISPLAY)"

We serviced a

GE RANGE

Model JGB645SEK1SS

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/19/2023

"Customer concern is that range FR burner does not light properly and flame on high at all times. Cycle tested unit, found front left valve kobe seized to valve causing inability to adequately adjust flame. Also found LR valve sticking, causing inability to adequately adjust flame. Needs new valves and knob. Follow up visit scheduled for 5/30 1-5; ordrng 1 WB21X20260 (VALVE BURNER 270 LF LR) and 1 WB03X26675 (KNOB ASM)"

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Puyallup, WA 98375

Cejay

Job Details: 05/19/2023

Customer concern is that range glass top broke. Found crack in glass top causing cooktop not to operate. Needs new glass top. Advised customer glass is not covered. Requires second tech. Requires auth.; ordrng 1 DG94-03977A (ASSY COOKTOP FRAME)

We serviced a

SAMSUNG RANGE

Model NE58K9500SG/AA02

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 05/19/2023

"Customer concern is that oven produces runaway temperatures. Preformed temperature@ 350 checks, fail unit continuously heats. Found sticking relay on main pcb. Causing runaway temperatures. Needs new main pcb and temp sensor. REQUIRES AUTH ; ordrng 1 DE92-02439G (ASSY PCB MAIN) and 1 DG32-00004C (SENSOR TEMP)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 796.41072310

Near Buckley, WA 98321

Cameron M.

Job Details: 05/19/2023

"Customer concern is that washer produces oe error, not draining. Cycle tested unit, found stripped drain pump impeller. Causing unit to not drain and complete cycle. Needs new drain pump. Installed new drain pump. Cycle tested unit 3x. All checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

SAMSUNG RANGE

Model NE59J7630SG/AA 01

Near Puyallup, WA 98372

Cejay

Job Details: 05/19/2023

Customer concern is that shortly into preheat flames and sparks were coming out the back. Upon arrival unit was away from wall. Found failed control board and open convection element causing u it not to operate. Needs new main PCB and convection element. Customer declined repair at time of service.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11026132413

Near Heath, TX 75126

Patrick

Job Details: 05/19/2023

"Customer concern, unit will not advance. Found f5e1 error. Lid lock. Replaced from truck stock. Tested unit. All checks good. ; used 1 W10810403 (Lid lock) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5000EW/A3

Near Dallas, TX 75243

Lane

Job Details: 05/19/2023

Customer stated dryer runs but doesn't heat. Preformed diagnostics found faulty heating element. Replaced heater and performed function test after repair. All functions checked good at time of service. ; used 1 DC97-14486A (Heating element) from stock

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC2

Near Fircrest, WA 98466

Cejay

Job Details: 05/19/2023

"Customer concern is washer is stuck in sensing, found no motor movment. Motor ohms in range. Found failed acu causing washer not to operate. Needs new ACU. Requires auth. ; ordrng 1 W11322901 (ACU)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Carrollton, TX 75007

Lane

Job Details: 05/19/2023

Installed new board and performed recalibration. Checked unit for fault codes after calibration and found shifter related code. Replaced shifter with board and completed full function test. Advised customer water supply hoses need replacing. All functions checked good at time of service.; used 1 W10913953 (Actuator) from stock

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Lakewood, WA 98498

Cejay

Job Details: 05/19/2023

Customer concern is that range was producing plastic smell and would not jeat past 100? found failed out causing damage to plug. Advised customer electrian is needed for outlet. Advised customer plug may not be covered.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW0

Near Puyallup, WA 98374

Cejay

Job Details: 05/19/2023

"Customer concern is washer is leaking a small amoint of water intermittenly on the left side. Cycle tested washer no leaks. Found washer not level, also found leveling legs not locked. Unlevel washer possibly causing leak from dedergent dispenser. Leveled unit and cleaned dedergent dispenser. cycle tested washer no leaks. Could not replicate leak. Advised customer to moniter washer and to call and schedule another appointmemt if leak persists."

We serviced a

KITCHENAID DISHWASHER

Model KDTE404DSS0

Near Rockwall, TX 75087

John

Job Details: 05/19/2023

Customer concern is DW upper rack has fallen. Found right side track has failed causing right side of rack to fall. Found both adjusters have become brittle and are cracked. Needs new right side track and both adjusters.; ordrng 1 W11259786 (Track right) and 2 WPW10546503 (Adjuster)s

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Puyallup, WA 98372

Cameron M.

Job Details: 05/19/2023

"Installed previously ordered suspension rods, cam and belt. Cycle tested unit. All checks good"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US 03

Near Puyallup, WA 98372

Cameron M.

Job Details: 05/19/2023

"Customer concern is that washer does not drain and complete cycle. Cycle tested unit, found broken shifter linkage , causing unit to not shift to spin from Agitate needs new shifter and linkage. Follow up visit scheduled for 5/30 8-12; ordrng 1 DC31-20014C (Washer clutch)"

We serviced a

LG DISHWASHER

Model LDT5665ST

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/19/2023

"Customer concern is that dishwasher toe panel catches on door, found fastener location on left side stripped. Re-secured toe panel, with corse threads screws. Tested unit multiple times. All checks good."

We serviced a

LG RANGE

Model LGGF3043KFM

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/19/2023

"Customer concern is that range produces f10 error during broil cycle. Tenant advised f10 produced after fire in oven while broiling food. Tested continuity of control bikes and broil relays, fail found bord sending constant voltage to bake and broil ignitors producing runaway temperatures. Tested ohms of temperature sensor, pass in range. Found open broil ignitor, caused by excessive heat. Found open wire harness caused by excessive heat. Needs new main control, wire harness, ignitor advised customer parts show NLA , No repair available at this time. Customer prepaid diagnostic fee+tax."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW6620HC0

Near Puyallup, WA 98372

Cejay

Job Details: 05/18/2023

Ustomer concern is that washer is not powering on. Confirmed 120v to unit. HMI unresponsive. Power cycled washer. Unit enters service mode. Calibrated washer cycle tested with a load. All checks good. Advised customer to moniter washer and is issue persists to schedule another appointment with warrenty.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM6

Near Plano, TX 75075

John

Job Details: 05/18/2023

"Customer concern is heating element in bottom of DW looks broken. Found heating element is open and not functioning. Ran automatic test cycle, all other functions test good. Needs new heating element.; ordrng 1 W10518394 (Heater)"

We serviced a

KENMORE DISHWASHER

Model 66513109K901

Near Gig Harbor, WA 98335

Cejay

Job Details: 05/18/2023

Customer concern is that dishwasher has poor wash performance. Preformed service cycle verified all dishwasher functions are operational. Found heavy debris in chooper causing poor wash performance. Removed debris cycle tested unit all checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/18/2023

"Customer concern is that dishwasher top rack fell. Found broken adjuster , causing rack to fall.needs new adjusters. Installed new adjusters. Cycle tested unit, all checks good. Collected 75 deductible via card payment. ; used 1 W10712395 (ADJUSTER) from stock"

We serviced a

GE DISHWASHER

Model DDT595SSJ2SS

Near Carrollton, TX 75007

Lane

Job Details: 05/18/2023

Customer stated dishwasher is unresponsive. Performed diagnostics newfi will not communicate due to user control failure. User control needs to be replaced. Unable to perform full function. ; ordrng 1 WD21X31910 (Ui board)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW85HEFW1

Near Coppell, TX 75019

John

Job Details: 05/18/2023

"Customer concern is washer will not power on and door is locked. Unlocked door and cycled power. Unit still will not power on. Entered service mode and found codes for UI/Control communications fall out and overfill condition. Ran diagnostic cycle and found component activated does not match test number on UI read out. Cycled breaker to exit service mode as power button still unresponsive. Once power was restored the inlet valve opened without being called for, no cycle selected and no lights on UI illuminated. Flipped breaker off to unit to stop fill. Unable to further test unit due to nature of failure. Needs new control board and UI.; ordrng 1 W10903218 (UI) and 1 W11201290 (Control board)"

We serviced a

KENMORE DISHWASHER

Model 72214677710

Near Gig Harbor, WA 98335

Cejay

Job Details: 05/18/2023

"Customer concern is that is not powering on. Upon arrival unit powers on. Preformed service cycle , good. Cycle tested washer good. Verified all buttons are responsive. Power cycled unit multiple times could not replicate error. Advised customer to moniter dishwasher and is issue persists to call and schedule another appointment."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lakewood, WA 98499

Cameron M.

Job Details: 05/18/2023

"Customer concern is that dishwasher does not drain fully and produces error. Stress tested pump, found pump fails to drain 5 out of 10 attempts. Found main board intermittently failed to send or receive communication signal to drain pump. Needs new drain pump and control board. Installed new drain pump and control board.Cycle tested unit, Found hmi receives proper signal voltage but not functional. Verified harness continuity, good. Needs new panel. Advised customer part is on factory back order. AHS TO SUPPLY ; ordrng 1 W11416788 (PANEL), states that autho needed"

We serviced a

SAMSUNG RANGE

Model NX58J5600SG/AA01

Near Rockwall, TX 75032

Patrick

Job Details: 05/18/2023

"Customer concern, bake not functioning. Confirmed. Found bad igniter. Replaced from truck stock. Tested unit. All checks good. ; used 1 WB13K21 (Igniter) from stock"

We serviced a

KITCHENAID COOKTOP

Model KECC607BBL01

Near Forney, TX 75126

Patrick

Job Details: 05/18/2023

Replaced control. Tested unit all checks good.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WTW5000DW0

Near Mesquite, TX 75149

Patrick

Job Details: 05/18/2023

"Customer concern, unit will not power on. Confirmed. Good 120vac to unit. Control led solid on. No operation. Cycled power. No change. Must replace main control. ; ordrng 1 W10634026 (Control)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC300XW0

Near Dallas, TX 75217

Patrick

Job Details: 05/18/2023

"Unable to remove gearcase, unit in for replacement."

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWN632SP116TW02

Near Gig Harbor, WA 98332

Cejay

Job Details: 05/18/2023

Tech was assigned as a helper;

We serviced a

LG WASHER-TOPLOAD

Model WT7100CW

Near Denton, TX 76208

Lane

Job Details: 05/18/2023

Customer stated washer makes abnormal noise from time to time. Preformed full function test with load. No abnormal noises heard during service. Advised customer washer will make different noises from time to time. Motor and drive system chech good. Customer instruction on cycle selection and water levels. All functions checked good at time of service.

We serviced a

WHIRLPOOL RANGE

Model GW399LXUB05

Near Irving, TX 75063

John

Job Details: 05/18/2023

Installed new switch membrane. All checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB800VQ0

Near Puyallup, WA 98374

Cejay

Job Details: 05/18/2023

"Customer concern is that previous company has had to replace thermal fuse twice and main board twice. Found open thermal cutoff causing dryer not to heat, needs new thermal cut off and thermistor. Installed new cutoff and thermistor, cycle tested dryer on air cycle good. Cycle tested dryer on high heat good. Advised customer dryer vent needs service before resuming operation of dryer. Custo,er signed airflow acknowledgement. ; used 1 WP8577274 (THERMISTOR), and 1 279973 (CUTOFF-TML) from stock"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW6620HC0

Near Puyallup, WA 98372

Cejay

Job Details: 05/18/2023

"Cus5omer concern is that washer is leaking a small amount of water from dispensed and from underneath, also washer is not spinning clothes out properly intermittenly. Pulled error codes, F0E2,F5E2,F0E5,F0E1,F8E1. Cleared errors, leveled unit and cleaned soap dispenser and drawer. Cycle tested washer with a load no leaks, advised customer on using high quality dedergent. All checks good."

We serviced a

GE DRYER-ELECTRIC

Model DHDSR46EG3WW

Near Gig Harbor, WA 98335

Cameron M.

Job Details: 05/18/2023

"Customer concern is that timer difficult to rotate breaking knob,start button broke,makes noise during operation. Found seized timer, causing difficulty turning timer, and causing secondary broken timer knob.Found seized start switch, causing unit run constantly, and causing secondary broken knob. Found drum worn through top bearing, causing loud squealing noise during operation. Needs new knobs,start switch, timer and bearing and glides. REQUIRES AUTH ; ordrng 1 WE3M26 (DRYER FRONT DRUM BEARING) and 1 WE01X20378 (WASHING MACHINE KNOB - WHITE) and 1 WE1M654 (DRYER TIMER KNOB - WHITE) and 1 WE4M519 (DRYER ROTARY START SWITCH) and 1 WE4M533 (DRYER TIMER)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSQ9659LW1

Near Wylie, TX 75098

Lane

Job Details: 05/18/2023

Customer stated washer doesn't work and makes loude noise. Preformed diagnostics foundd faulty motor transmission and coupler. Drive tube assembly also needs replacing.; ordrng 1 W10820043 (BASKTDRIVE) and 1 3360629 (Gearcase) and 1 WP8529935 (Motor)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB765FW0

Near Wylie, TX 75098

Lane

Job Details: 05/18/2023

Customer stated dryer makes high pitched noise intermittently. Performed diagnostics found faulty idler pulley. Replaced idler and removed foreign objects from blower housing. Performed full function test after repair. All functions checked good at time of service. ; used 1 WPW10547292 (Idler pulley) from stock

We serviced a

GE COOKTOP

Model PGP95S9SET1SS

Near Dallas, TX 75248

Lane

Job Details: 05/18/2023

Customer stated cooktop system doesn't work. Performed diagnostics found faulty safety switch. All other functions checked good at time of service.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA52A5500AV/US

Near Dallas, TX 75217

Patrick

Job Details: 05/18/2023

"Customer concern, unit not filling. Dc1, dc, error codes stored. Lid lock test failed. Must replace lid lock. ; ordrng 1 DC34-00025G (Door lock)"

We serviced a

FRIGIDAIRE WASHER-TOPLOAD

Model FTFB2940FE0

Near Dallas, TX 75217

Patrick

Job Details: 05/18/2023

"Customer concern, unit leaks during use. Will not finish cycle. Found severe damage to bellows and front panels. Door lock inop. Must replace all. Parts listed as NLA, AHS to supply parts. ; ordrng 1 134321760 (Lower panel) and 1 134412160 (Front panel door) and 1 134472202 (Door handle) and 1 137021560 (Front panel) and 1 131763256 (Door lock) and 1 131763256 (Bellows) and 1 134522100 (Handle screw)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5000AW/A2 01

Near Richardson, TX 75081

John

Job Details: 05/18/2023

"Customer concern is, he just wanted to have it checked out by a Tech. Ran load cycle 5x towels on quick cycle. No issues found, no error codes saved. All checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Carrollton, TX 75007

Lane

Job Details: 05/18/2023

Customer stated after power outage dishwasher wouldn't turn on. Performed diagnostics found faulty outlet. Reset outlet and performed full function test. All functions checked good at time of service.

We serviced a

GE WASHER-TOPLOAD

Model GTW330ASK3WW

Near Dallas, TX 75243

John

Job Details: 05/18/2023

"Customer concern is washer will not fill. Using NuFi device found active codes for water unavailable and unbalanced load. Found water supply valves closed to washer causing unit to not fill. Opened supply valves, unit now fills. Ran load test with 5x towels, unit fills and washes propely but bangs around when trying to balance for spin. Found right side suspension rods worn and bouncy causing unit to not be able to balance. Needs new suspension rods.; ordrng 1 WH03X35577 (Red/Blue suspension rod kit)"

We serviced a

LG DISHWASHER

Model LDP7708ST

Near Farmers Branch, TX 75244

John

Job Details: 05/18/2023

Installed new wash motor. All checks good.

We serviced a

LG WASHER-FRONTLOAD

Model WM3050CW

Near Irving, TX 75063

John

Job Details: 05/18/2023

"Customer concern is washer giving LE error code. Found unit will roll basket back and forth 3-5 times and then gives error code. Found rotor making grinding noise when moving and bolt was loose. Found rotor scrapping against stator producing noise. Also found drain pump rattles when in use and drains slowly. Recommend replacing rotor, stator, and drain pump.; ordrng 1 4681EA2001T (Drain pump) and 1 AHL72914402 (Rotor) and 1 4417EA1002Y (Stator)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11069522800

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/18/2023

"Customer concern is that dryer does not complete cycle. Found failed contacts in timer, causing unit to not complete cycle. Advised customer parts are sent d2c. Call when part arrives to schedule repair appointment ; ordrng 1 WP8299779 (TIMER)"

We serviced a

LG DISHWASHER

Model LDT5665ST

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/17/2023

The customer's concern is that dishwasher kick plate shifted causing door to male contact with the kickplate do to missing screw on right side. Installed new screw. Cycle tested. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WF45M5500AP/A5

Near Heath, TX 75032

Patrick

Job Details: 05/17/2023

"Customer concern, unit not draining. Confirmed. Cleared debris from drain. Tested unit. All checks good."

We serviced a

GE RANGE

Model CGS990SET5SS

Near Rowlett, TX 75088

Patrick

Job Details: 05/17/2023

Replaced igniter and oven floor.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Frisco, TX 75034

John

Job Details: 05/17/2023

"Customer concern is DW making a rattling noise, dispenser not opening, and soemtimes doesn't drain. Found dispenser not opening when called for. Drain pump is making a rattling noise and draining very slowly. Removed drain pump, no debris found. Stress tested drain pump, pump fails after 3rd time calling for it. Needs new dispenser and drain pump.; ordrng 1 W11412300 (Dispenser) and 1 W11412291 (Drain pump)"

We serviced a

GE RANGE

Model JGB630REF3SS

Near Wylie, TX 75098

Patrick

Job Details: 05/17/2023

"Customer concern, bake not functioning. Replaced igniter from truck stock. Tested unit. All checks good. ; used 1 WB13K21 (Igniter) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Richardson, TX 75082

Patrick

Job Details: 05/17/2023

"Customer concern, unit not drying properly. Ran svc cycle. No stored error codes. Good fill, good spray, good diverter, good drain, good heater. No mechanical malfunction found. Recommend full rinse aid dispenser."

We serviced a

GE WASHER-TOPLOAD

Model GTWN2800D0WW

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/17/2023

"Customer concern is that washer inlet hoses leak alot of water. Found corrosion on cold inlet hose, causing unit to leak a lot of water. Needs new inlet hoses.cleaned water mess. Installed new inlet hoses. Cycle tested unit. All checks good. Left failed part with customer as part caused leak. ; used 1 3805FFSS-2 (FILL HOSE 2 PACK 5' SS) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV350AEW/XAA 03

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/17/2023

"Customer concern is that dryer does not heat properly. Preformed airflow test, failed (red). Cycle tested unit, found stuck relay on main pcb, causing unit to not heat. Also found open element, causing unit to not heat. Needs new main pcb and element. Advised customer parts show NLA. AHS TO SUPPLY ; ordrng 1 DC92-00382A (Dryer electronic control board) and 1 DC97-14486A (ASSY DUCT HEATER-MODULE)"

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWNE9RSN115TW01

Near Dallas, TX 75225

Lane

Job Details: 05/17/2023

Installed bearing kit. Advised customer sealant on bearing seal needs to cure for 24hr before washer can be used. Also advised customer 4o be present on first wash cycle to insure normal operation.

We serviced a

GE LAUNDRY CENTER

Model WSM2420TCAWW

Near Dallas, TX 75204

Lane

Job Details: 05/17/2023

Customer unreachable ; snapped 1 QuickPics

We serviced a

WHIRLPOOL RANGE

Model WFG524SLAB1

Near Garland, TX 75040

Patrick

Job Details: 05/17/2023

"Customer concern, oven not starying hot. Confirmed. Once preheated, unit will not reignite. Must replace igniter, igniter harness, and dsi module. ; ordrng 1 WPW10331686 (Dsi module) and 1 WP9758079 (Electrode) and 1 WPW10701462 (Bake harness)"

We serviced a

GE WASHER-FRONTLOAD

Model GFWN1600J0WW

Near Tacoma, WA 98404

Cejay

Job Details: 05/17/2023

"Customer concern is that washer is not filling with water. Pulled error codes, E4A,E22,E31,E22,E31,E60,E22. Prefor,ed water level test good. Preformed tumble and spin tests no motor movement. Found failed inverter board causing E4A error and causing washer not to operate. Needs new motor and inverter assembly. AHS to supply, requires auth. Advised customer rear of washer will need to be made accessible for repair.; ordrng 1 WH20X23194 (Motor) and 1 WH08X10050 (Belt)"

We serviced a

SPEED QUEEN DRYER-ELECTRIC

Model ADE4BRGS175TW01

Near Tacoma, WA 98407

Cejay

Job Details: 05/17/2023

"Customer had to leave due to an emergency, was given permission to remain on site to preforme repair. Installed previously ordered front bulkhead and drum, cycle tested dryer to verify repair all checks good."

We serviced a

FRIGIDAIRE WASHER-FRONTLOAD

Model FWT449GFS0

Near Dallas, TX 75204

Lane

Job Details: 05/17/2023

Customer stated washer leaks water when filling. Performed diagnostics found faulty dispenser assembly. All other functions checked good at time of service. ; ordrng 1 131270300 (Dispenser assembly) and 1 131272200 (Ring junction) and 1 131351000 (Dispenser shield) and 1 131863300 (Siphon)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Rowlett, TX 75089

Patrick

Job Details: 05/17/2023

"Customer concern, lid broken. Confirmed. Replaced from preorder. Tested unit. All checks good."

We serviced a

LG DISHWASHER

Model LDS4821ST

Near Plano, TX 75075

John

Job Details: 05/17/2023

Customer concern is DW leaking from the door. Found seal on vent motor has failed and is allowing water to travel down vent duct and out of the bottom of door. Needs new blower assy and seal.; ordrng 1 ABT35083801 (Door vent blower motor) and 1 4986DD3003A (Door vent gasket)

We serviced a

KENMORE WASHER-TOPLOAD

Model 79641383410

Near Garland, TX 75044

John

Job Details: 05/17/2023

"Customer concern is washer giving burning smell and leaving black marks on clothes. Found basket loose inside of tub due to worn rear bearing. Needs new rear tub assy, basket, and seal.; ordrng 1 AGM75510708 (Rear tub assy) and 1 AJQ73674408 (Basket) and 1 MDS63974501 (Tub gasket)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA40J3000AW/A2

Near Wylie, TX 75098

John

Job Details: 05/17/2023

Customer concern is washer will not spin and is leaking water. Found suspension rods worn and bouncy causing unit to not spin. Also found dispenser cracked and dripping on top of tub ring and dripping down side of tub. Needs new suspension rods and dispenser assy.; ordrng 2 DC97-05280W (Suspension rod)s and 2 DC97-05280X (Suspension rod)s and 1 DC97-16962A (Dispenser housing)

We serviced a

MAYTAG DISHWASHER

Model MDB4651AWS

Near Federal Way, WA 98023

Cejay

Job Details: 05/17/2023

"Customer concern is that dishwasher is not powering on. Found unit to power on but dose not start a cycle. Tested for continuity on micro switch in door handle good. Found fail control panel causing buttons to not respond. Needs new conteol panel. Advised customer part is discontinued, AHS to supply. ; ordrng 1 6-919806 (Control panel BLK)"

We serviced a

AMANA DRYER-ELECTRIC

Model NED4600YQ1

Near Federal Way, WA 98003

Cejay

Job Details: 05/17/2023

"Customer concern is that dryer rear bulk head is catching clothes on panel. Found fallen drum causing customer concerns, both rollers damaged, rear panel damaged, and worn belt. Needs new rear panel, drum, rollers and belt. Advised customer parts are out of stock and may take time to recive. AHS to supply, requires auth.; ordrng 1 W11178667 (BULKHEAD rear) and 1 349241T (Support) and 1 WPW10359269 (Shaft RHT) and 1 WPW10359270 (Shaft LFT) and 1 W10899578 (Drum assembly) and 1 341241 (Belt)"

We serviced a

SPEED QUEEN DRYER-ELECTRIC

Model ADE6HRYS177TW01

Near Grand Prairie, TX 75052

Lane

Job Details: 05/17/2023

Customer stated dryer runs but doesn't heat. Preformed diagnostics found faulty heater assembly. All other functions checked good at time of service. ; ordrng 1 964P3 (Heater kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM5

Near DuPont, WA 98327

Cameron M.

Job Details: 05/17/2023

"Installed previously ordered bracket,Sealand wheels. Cycle tested unit. All checks good"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11028822790

Near Plano, TX 75075

John

Job Details: 05/17/2023

Customer concern is washer filling into house drain when cold water on. Tested unit and confirmed cold water pressure is lower that hot water and cold water is entering floor drain from overflow relief pipe. Advised Customer that a plumber will be necessary to resolve issue. All tests on washer check good.

We serviced a

KENMORE DISHWASHER

Model 665.12779K313

Near Plano, TX 75075

John

Job Details: 05/17/2023

Installed new sump and diverter. All checks good.