We serviced a
GE WASHER-TOPLOAD
Model GTW330ASK0WW
Near Wylie, TX 75098
John
Job Details: 05/26/2023
Customer concern is washer smells after it's been used. Customer advised that they have never ran a clean cycle in unit before. Tested unit on different temp and cycles. Very faint smell detected after last cycle. Advised Customer about how to run a clean cycle and how often it should be done. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EP/A3
Near Addison, TX 75001
Lane
Job Details: 05/26/2023
"Customer stated dryer made abnormal noise then stopped working,performed diagnostics found faulty idler. Replaced idler and performed full function test after repair. All functions checked good at time of service. ; used 1 DC93-00634A (Idler pulley) from stock"
We serviced a
GE DRYER-ELECTRIC
Model DCVH480EK0WW
Near Tacoma, WA 98402
Cejay
Job Details: 05/26/2023
Customer concern is that dryer is making a noise. Found failed idler causing noise durring operation. Needs new idler bracket and drive belt. Follow up scheduled for 06/058-12pm; ordrng 1 WE49X28031 (IDLER BRACKET) and 1 WE03X33898 (DRIVE BELT)
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model LER4634EQ0
Near Dallas, TX 75287
Lane
Job Details: 05/26/2023
Customer stated dryer doesn't tumble but does heat. Performed diagnostics found all thermal fuses and safety implements check good. Found 240v at heater without motor running.. Motor needs to be replaced due to faulty centrifugal switch. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
LG WASHER-TOPLOAD
Model WT7300CV
Near Tacoma, WA 98445
Cejay
Job Details: 05/26/2023
"Customer concern is that washer basket has fallen. Found extreamly large blanket and rug in washer, unit over loaded. Removed larg blanket and rug and successfully ran drain and spin cycle and remaining load. Afterwards preformed mechanical check on suspension rods good. Cycle tested with a load of towels. Advised customer on proper loading practices. All checks good. Customer instruct."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS2A
Near Steilacoom, WA 98388
Cejay
Job Details: 05/26/2023
Customer concern is that dishwasher is not working. Upon arrival dishwasher is working. Found unit not mounted causing door to have difficulty latching causing unit not to start cycle.mounted dishwasher. Stress tested wash motor and drain pump. No mechanical or componenet failures at time of service.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB850YW1
Near Orting, WA 98360
Cameron M.
Job Details: 05/26/2023
"Customer concern is that washer produces noise during operation. Cycle tested unit, found stripped hub, causing unit to produce noise during operation. Needs new hub. Customer declined repair. No charge."
We serviced a
SAMSUNG RANGE
Model NE58K9500SG/AA02
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 05/26/2023
"Installed previously ordered temp sensor and pcb assembly. Cycle tested unit, all checks good"
We serviced a
SPEED QUEEN DRYER-ELECTRIC
Model ADE6HRYS177TW01
Near Grand Prairie, TX 75052
Patrick
Job Details: 05/26/2023
Incorrect heater kit sent. ; ordrng 1 61927 (Element)
We serviced a
GE WALL OVEN
Model JGRP20WEJ1WW
Near Dallas, TX 75217
Patrick
Job Details: 05/26/2023
"Customer concern unit not heating. Confirmed. Found shorted igniter. Replaced from truck stock. Found fried main control. Must replace. Found polarity reversed at outlet. Customer must have electrician repair outlet. ; ordrng 1 WB27X27461 (Control) and 1 WB27T10588 (Overlay), used 1 4342528 (Igniter) from stock"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11022722100
Near Dallas, TX 75215
Patrick
Job Details: 05/26/2023
"Replaced transmission, couplet, clutch and timer. Tested unit. All checks good."
We serviced a
FRIGIDAIRE RANGE
Model FEF336ECE
Near Dallas, TX 75206
Patrick
Job Details: 05/26/2023
Replaced element. Tested unit. All checks good.
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US/AA 00
Near Dallas, TX 75206
Patrick
Job Details: 05/26/2023
"Customer concern unit not heating. Confirmed. Found heater 10ohm should be 12. Found thermistor resistance 5k ohm at room temp, =105*f, should be 12. Replaced both from preorder."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Dallas, TX 75214
Patrick
Job Details: 05/26/2023
"Customer concern, unit leaking during use. Good fill, good spray, good diverter, good drain. Unable to replicate leak at this time. Found broken soap dispenser, damaged door gasket, broken lower rack wheels. ; ordrng 1 W10861000 (Dispenser) and 1 W11177741 (Door seal) and 4 WPW10195417 (Roller assy)s"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11027086604
Near Lakewood, WA 98498
Cejay
Job Details: 05/26/2023
Customer concern is that washer is not completeing cycles. Found failed suspension rods causing washer not to complete cycles. Preformed quick diagnosics test drain pump activates but dose not drain water. Needs new suspension rods and drain pump. SHS shipd DTC. Advised customer to call and schedule follow up when all parts arrive. ; ordrng 1 W10820048 (SUSPENSION) and 1 W10536347 (ASM COMPL - DRAIN)
We serviced a
GE DISHWASHER
Model GSD680T-60WW
Near Plano, TX 75093
John
Job Details: 05/26/2023
Customer concern is DW will not drain. Found drain solenoid burnt due to timer getting stuck in drain position. Needs new drain solenoid kit and timer.; ordrng 1 WD21X802 (Drain solenoid kit) and 1 WD21X747 (Timer)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QF0A
Near Dallas, TX 75229
Lane
Job Details: 05/26/2023
Dishwasher displays i20 code. Preformed diagnostics found faulty pressure switch. Replaced switch and performed function test after repair. All functions checked good at time of service. Dishwasher was not mounted prior to service.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2275XTVY1
Near Richardson, TX 75082
John
Job Details: 05/26/2023
Customer concern is DW not responding. No lights on. Ran control/UI test. UI fails test. Found burnt wires on ribbon cable caused by leaking vent. Must replace UI and vent assy.; ordrng 1 WPW10175236 (UI panel) and 1 WPW10164259 (Vent) and 1 WP8269259 (Gasket)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EF/A3 01
Near Garland, TX 75040
John
Job Details: 05/26/2023
Customer concern is dryer not heating. Found L1 connector on heater burnt and seperated from terminal. Also found 1x rear roller worn and wobbly. Replaced heater connector and 1x roller from truck stock. All checks good.; used 1 DC97-16782A (DRUM ROLLER) from stock
We serviced a
LG WASHER-FRONTLOAD
Model WT5070CW
Near Garland, TX 75040
John
Job Details: 05/26/2023
Customer concern is washer giving IE (water availability) code when load is started. Found cold water service valve is only open about 10% of the way. Opened valve fully and tested unit. All checks good.
We serviced a
KENMORE DRYER-ELECTRIC
Model 11069822801
Near Richardson, TX 75081
Lane
Job Details: 05/26/2023
Customer stated dryer won't start. Performed diagnostics found faulty door switch. Replaced switch and performed full function test. All functions checked good at time of service. ; used 1 Wpw10569603 (Door switch) from stock
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Richardson, TX 75082
Lane
Job Details: 05/26/2023
I stalled new user control and performed full function test after repair. All functions checked good at time of service.
We serviced a
KENMORE DISHWASHER
Model 66574362K1
Near Dallas, TX 75228
Patrick
Job Details: 05/26/2023
"Customer concern, unit not turning on. Found blown thermal fuse. Replaced from truck stock. ; used 1 675813 (Thermal fuse) from stock"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED6200KW0
Near Lakewood, WA 98498
Cejay
Job Details: 05/26/2023
"Customer concern is that dryer is making a interrmitten whistling noise durring operation. Preformed airflow test pass. Found noise coming from element. Installed new element, cycle tested dryer noise elmienated. All checks good. ; used 1 279838 (ELEMENT,HEATER) from stock"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF448AAP/XAA
Near Spanaway, WA 98387
Cejay
Job Details: 05/26/2023
"Customer concern is that washer was not draining had the pump replaced twice, now washer is not draining or filling. 4csd manual activation of drain motor only runs 0.5 seconds before shutting off. Needs new main PCB. AHS to supply. Requires auth. ; ordrng 1 DC92-00133V (Main PCB)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 79631523211
Near Puyallup, WA 98371
Cameron M.
Job Details: 05/26/2023
"Customer concern is that washer goes Out of balance and leak front left corner. Cycle tested unit empty. found bent gearcase shaft, causing unit to not balance during spin cycle and produce ue error . Also found leaking bleach dispenser, causing unit to leak during operation. Needs new gearcase and dispenser. Follow up visit scheduled for 6/6 1-5; ordrng 1 ACZ72910401 (DISPENSER ASSEMBLY) and 1 AEN73131406 (HOUSING ASSEMBLY,CLUTCH COUPLING)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8800YC1
Near Tacoma, WA 98445
Cameron M.
Job Details: 05/26/2023
"Customer concern is that washer produces f51 error not completing cycle. Cycle tested unit with customer provided load of towels, foud out of balance during spin cycle. Redistribute load re ran spin cycle. found unit produces f51 error, caused by rotor fastener loose resulting in unit inability to adequately determine basket and rotor speed. Secured rotor properly, tested unit again all checks good. Advised customer on regular cleaning intervals. Advised customer on using high quality detergent."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW7100DW0
Near Tacoma, WA 98443
Cameron M.
Job Details: 05/26/2023
"Customer requests mean check and has concern of unit leaking a little water during operation. Found buildup of debris on door glass, causing leak from under door during operation. Found evidence of oversuds conditions present from rear vent. Cycle tested unit multiple times. Found no mechanical defects at time of service. Unit operation is as designed by manufacturer. Advised customer on regular cleaning intervals for optimal performance and reduction of oversuds conditions. Advised customer on using high quality detergent and proper loading practices."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Puyallup, WA 98371
Cameron M.
Job Details: 05/26/2023
"Installed previously ordered wash pump, cycle tested unit. All checks good"
We serviced a
KENMORE DISHWASHER
Model 66517034403
Near Coppell, TX 75019
Lane
Job Details: 05/26/2023
"Customer stated dishwasher is intermittently unresponsive and wash quality is poir. Preformed diagnostics found faulty control panel. Wash pump runs but has low pressure. Advised replacing user control panel and wash pu,pump assembly. All other functions checked good at time of service.; ordrng 1 WP8558947 (Control panel) and 1 WPW10780877 (Pump and motor)"
We serviced a
KENMORE DRYER-GAS
Model 11095091402
Near Lewisville, TX 75067
Lane
Job Details: 05/26/2023
Customermstated drye4 runs hotter than wanted. Performed diagnostics foumd cycle temperature within range. Advised customer on cycle selection and desired temperature. All functions working at time of service.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AC/US 03
Near Wylie, TX 75098
John
Job Details: 05/26/2023
Customer concern is washer makes a growling sounds when spinning. Confirmed while in spin cycle growling type noise is comming from rear bearing. Needs new rear tub/bearing and spin basket. AHS to research and supply NLA parts.; ordrng 1 DC97-21468C (Rear tub) and 1 DC97-21456B (Spin basket)
We serviced a
GE DISHWASHER
Model GSD4000K00BB
Near Tacoma, WA 98404
Cejay
Job Details: 05/25/2023
Customer concern is that dishwasher is not draining. Found stripped chopped blade causing unit not to drain. Installed new wash motor assembly. Cycle tested unit all checks good. Left u it uninstalled per customer request.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5200W/A3
Near Spanaway, WA 98387
Cameron M.
Job Details: 05/25/2023
"Customer concern is that dryer produces noise during operation. Cycle tested unit. Verified customer concern of noise during operation. Found buildup of lint in wheel,causing unit to produce noise. Removed buildup. Cycle tested unit, all checks good."
We serviced a
LG DRYER-ELECTRIC
Model DLE1101W
Near Carrollton, TX 75007
Lane
Job Details: 05/25/2023
Installed new control and performed multiple function and heat cycle tests after repair. All functionscheckedgoodattimeofservice. Dryer cyclesat 177f.
We serviced a
GE DISHWASHER
Model GDF570SSJ0SS
Near Plano, TX 75093
Lane
Job Details: 05/25/2023
Customer stated dishwasher doesn't drain. Performed diagnostics found air gap clogged. Found several plumbing fittings showing signs of leaking. Advised customer they need a plumber. All functions of the dishwasher checked good at time of service.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV448AEW/XAA
Near Plano, TX 75093
Lane
Job Details: 05/25/2023
Customer stated dryer runs but doesn't heat. Preformed diagnostics found faulty heating element. Replaced element and performed function and heat cycle tests. Unit cycles at 169F.; used 1 DC47-00019A (Heater) from stock
We serviced a
MAYTAG WASHER-TOPLOAD
Model MAH5500BWW
Near Dallas, TX 75252
Lane
Job Details: 05/25/2023
Customer stated washer makes abnormal noise. Performed diagnostics found both front panel clips loose causing excessive noise. Secured panel and performed function test. Advised customer some vibration will translate through case. All functions checked good at time of service.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8900BC0
Near Richardson, TX 75080
John
Job Details: 05/25/2023
"Installed new inlet valve assy. When testing, found one of the solenoids is leaking between coil and body. Needs new OEM inlet valve.; ordrng 1 W10853723 (Inlet valve assy)"
We serviced a
SAMSUNG OTHER
Model ME16K3000AS04
Near Garland, TX 75040
Patrick
Job Details: 05/25/2023
"Customer concern, unit not heating. Confirmed. Found melted door switches. Must replace. ; ordrng 1 DE96-00414A (Switches)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11096593230
Near Dallas, TX 75243
Patrick
Job Details: 05/25/2023
"Customer concern, unit not heating. Confirmed. Found blown hi limit, melted wiring. Replaced all. Air test passed yellow."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dallas, TX 75219
Patrick
Job Details: 05/25/2023
"Customer concern, foul odor from unit during use. Corrected drain line. Tested unit. All checks good"
We serviced a
MAYTAG WASHER-TOPLOAD
Model LAT9304AAE
Near Dallas, TX 75206
Patrick
Job Details: 05/25/2023
"Customer concern, unit goes off balance. Tested unit with towels. Unable to duplicate issue. All checks good."
We serviced a
ELECTROLUX RANGE
Model EW36GC55PS
Near Auburn, WA 98001
Cejay
Job Details: 05/25/2023
Customer concern is that center and RR burners are not igniting and flame is uneven. Model and serial tag is not accessible. Found burner caps dirty causing difficulty igniting gass. Needs new center and right rear caps and burners. Follow up scheduled for 06/06 10-2pm; ordrng 1 5304508441 (Cap) and 1 5304520332 (Cap) and 1 5304508442 (Cap) and 1 316438200 (Burner) and 1 5304532558 (Burner)
We serviced a
LG DISHWASHER
Model LDTS678ST
Near Irving, TX 75038
Lane
Job Details: 05/25/2023
Customer stated dishwasher gave leak code. Kitchen sink backed up at the same time as dishwasher failed. Performed diagnostics ran dishwasher for 20min with no leaks detected. Found drain hose not ran in a high loop. Adjusted drain hose and advised customer if sink continues to back up a plumber needs to address issue.
We serviced a
LG WASHER-TOPLOAD
Model WT7305CW
Near Heath, TX 75032
Patrick
Job Details: 05/25/2023
"Customer concern, unit will not power on. Confirmed. Good 120vac to unit. Good 120vac from noise filter to control. No operation. Must replace control. ; ordrng 1 EBR86498808 (Control)"
We serviced a
FRIGIDAIRE RANGE
Model FFEF3016VSA
Near Mesquite, TX 75149
Patrick
Job Details: 05/25/2023
"Customer concern, f11 error code. Confirmed. Must must replace control and overlay. Found all four burners broken. Must replace. ; ordrng 1 5304508925 (Control) and 1 316419145 (Overlay) and 2 5304516160 (Element)s and 2 5304516159 (Element)s"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW5000DW0
Near Mesquite, TX 75149
Patrick
Job Details: 05/25/2023
Replaced control. Calibrated unit. Ran normal. All checks good.
We serviced a
ROPER WASHER-TOPLOAD
Model RAB1121EW1
Near Irving, TX 75062
Lane
Job Details: 05/25/2023
Replaced faulty lid switch. Performed function test after repair. All functions checked good at time of service. Timer advances through complete cycle.; used 1 Wp3949238 (Lid switch) from stock
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8300SB1
Near Tacoma, WA 98408
Cejay
Job Details: 05/25/2023
"Customer concern is that dryer hums but dose not spin. Found failed control board. Found debris in blower wheel immobilizing motor. Removed debris and preformed airflow test failed (red). Preformed 2nd airflow with vent disconnected pass. Needs new control board. Advised customer part is discontinued AHS to supply, requires auth. ; ordrng 1 W10111606 (Control board)"
We serviced a
GE DISHWASHER
Model GSD2100V70WW
Near Graham, WA 98338
Cameron M.
Job Details: 05/25/2023
"Customer concern is that customer finds standing water in unit a day after completing cycle. Preformed visual inspection of drain hose. found lack of high loop, causing unit to back fill when unit not in use. Preformed cycle test of unit to verify operation. Placed high loop in drain hose and secured in place. All mechanical operation checks good. Found unit improperly hooked up to power using two wire lamp cord and ground wire of initial power harness kooked to door suspension spring. Advised customer of importance of drain hose High loop to prevent back filling when not in use. Advised customer electrician needed to fix power supply cord to correct standard. Advised customer improper installation not covered."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5 02
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 05/25/2023
"Customer concern is that washer stops mid cycle at different intervals. 3c1x2 . Attempted cycle test of unit via service mode. Found unit will spin but not wash. Preformed rinse and spin cycle test, fail found no basket movement. Test 5vdc reference from inverter board fail 3mv . Found inverter board failure, causing unit to not complete cycle. Needs new inverter board and hall sensor. Customer approved repair . Collected half repair cost 288.25 via card payment follow up visit scheduled for 6/6 8-12; ordrng 1 DC31-00098A (MOTOR BLDC-ASSY HALL) and 1 DC92-01531C (ASSY PCB)"
We serviced a
KENMORE DISHWASHER
Model 66514573N612
Near Murphy, TX 75094
John
Job Details: 05/25/2023
"Installed new control board, element, and thermostat. All checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT770PAYM2
Near Rockwall, TX 75087
John
Job Details: 05/25/2023
"Installed new wheels, clips, and stops. All checks good."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Wylie, TX 75098
John
Job Details: 05/25/2023
"Installed new heater, spray arm, and dispenser. All checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Farmers Branch, TX 75234
Lane
Job Details: 05/25/2023
Customer stated when dishwasher drains water comes out of air gap. Preformed diagnostics foumd no restoration at air gap service cap. Disposal seems to be clogged. Customer needs plumber.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT770PAYM2
Near Rockwall, TX 75087
John
Job Details: 05/25/2023
"Installed new wheels, clips, and stops. All checks good."
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.69622800
Near Garland, TX 75040
John
Job Details: 05/25/2023
"Customer concern is dryer start button not working. Found door switch broken and not making contact with door causing unit to not start. Replaced door switch from truck stock. Tested unit, all checks good.; used 1 WP3406107 () from stock"
We serviced a
FRIGIDAIRE WALL OVEN
Model FFEW3026TSC
Near Puyallup, WA 98371
Cameron M.
Job Details: 05/25/2023
"Customer concern is that oven temperatures off, and honeycomb insert of vent tube fell out. Found ceramic honeycomb insert of vent tube fell out of location. Preformed temperature checks of oven, in range. Needs new vent tube asm. Follow up visit scheduled for 6/2 1-5. Collected 75 deductible via card payment. ; ordrng 1 139042600 (TUBE ASSEMBLY)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7120HW0
Near Tacoma, WA 98408
Cameron M.
Job Details: 05/25/2023
"Customer concern is that washer lost power trapped clothes and not draining. Lifted top of unit allowing customer to retrieve clothes. Tested voltage supply to main board, good 120v. Tested voltage from board to ui, failed 3.5mv. Ohmed out Drain pump, good 19.6. Found main board not sending or receiving single voltage from ui , causing unit to not power and start cycle. Needs new main control and ui. REQUIRES AUTH ; ordrng 1 W11478525 (PANEL-UI) and 1 W11419051 (CNTRL-ELEC)"
We serviced a
KENMORE RANGE
Model 79098023800
Near Graham, WA 98338
Cameron M.
Job Details: 05/25/2023
"Customer concern is that oven does not heat on either upper or lower oven. Verified voltage supply to unit, good 240v.,Verified continuity of elements, good. Found display shows inactive oven cycles. Causing customers inability to adequately determine oven cook cycle. Also found sticking dlb relay on oven relay bord, causing oven 4o on heat needs new temperature prodes,oven relay bord and display board. REQUIRES AUTH. ; ordrng 1 316443927 (BOARD) and 1 316576300 (CONTROLLER) and 2 316217002 (PROBE)s"
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ6WW
Near Dallas, TX 75206
Lane
Job Details: 05/25/2023
Customer stated washer doesn't spin vary well. Performed diagnostics found belt failed wrapping up behind motor pulley and breaking pulley. Motor with pulley belt and sensor need replacing. Codes stored for out of balance locked rotor and pressure sensor failure.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW1
Near Dallas, TX 75229
John
Job Details: 05/25/2023
"Installed new belt, latch, tub ring, hub, and suspension rods. All checks good."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED49STBW1
Near Spanaway, WA 98387
Cameron M.
Job Details: 05/24/2023
"Customer concern is that dryer produces noise during operation. Confirmed customer concern of noise during operation. Found screw in drum felt, causing unit to produce squealing noise during operation. Also found worn belt causing squealing noise during operation. Needs new belt. Installed new belt. Removed screw. Cycle tested unit. All checks good ; used 1 341241 (BELT,DRIVE) from stock"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MTW6600TQ0
Near Dallas, TX 75287
John
Job Details: 05/24/2023
Customer concern is washer will not fill with the proper temperature water and doesn't fill enough. Found cold water side of inlet valve is not opening so only hot water is entering the unit. Found hot water service valve is stuck open and unable to be closed. Unit needs new inlet valve assy. Advised Customer that a plumber will be necessary to change service valve before washer repair can be completed.Recieved and processed $75.00 deductible via CC.; ordrng 1 W10372095 (Inlet valve assy)
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Puyallup, WA 98375
Cejay
Job Details: 05/24/2023
Customer concern is that microwave is not heating evenly and is blowing air out from under door. Found turntable motor default set to off causing uneven heating. Reset turn table to on. Possible fault in main control causing cooling fan to operate continously untill door is opened. Needs new main control and thermistor. Follow up scheduled for 06/02 1-5pm; ordrng 1 W11233913 (SENSOR) and 1 W11325786 (CNTRL-ELEC)
We serviced a
GE RANGE
Model JGS760SEL4SS
Near Plano, TX 75075
John
Job Details: 05/24/2023
"Customer concern is 'while cooking a pizza, some grease fell onto the bottom piece above the burner and caught fire'. Tested bake burner, broil burner, and all surface burners. All check good. Advised Customer about how hot the deflector can get while in use and how to keep food particles from falling onto it and underneath it. All checks good."
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Rowlett, TX 75088
Patrick
Job Details: 05/24/2023
Replaced door latch. Tested unit. All checks good.
We serviced a
GE DISHWASHER
Model GSD2100V55WW
Near Forney, TX 75126
Patrick
Job Details: 05/24/2023
"Customer concern, unit leaving water after cycle. Recent load in unit upon arrival. No standing water noted. Dishes clean and dry. Possible intermittent inlet valve drip. Must replace inlet valve. ; ordrng 1 WD15X28379 (Valve)"
We serviced a
KENMORE DRYER-GAS
Model 11097721702
Near Bonney Lake, WA 98391
Cejay
Job Details: 05/24/2023
Customer concern is that dryer shuts off shortly after starting a cycle and displays error code. Pulled error codes. F70x5 needs new user board and main control for F70 error. Advised customer parts show discontinued. AHS to supply. Requires auth. ; ordrng 1 W10110646 (User interface) and 1 W10172239 (Control)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX500XW2
Near Dallas, TX 75229
John
Job Details: 05/24/2023
"Customer concern is washer will not start. Found motor cover missing and cam pulley, belt, and nut have fallen off due to the nut not having locktite. Customer advised that he had the missing cam and belt pieces. Replaced cam and belt from truck stock. All checks good.; used 1 WPW10006384 (BELT), and 1 W10721967 (CAM) from stock"
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS06
Near Dallas, TX 75219
John
Job Details: 05/24/2023
Customer concern is Left Front burner will not light and some knobs are broken. Found 3 knobs missing metal insert causing them to be loose on valves. Also found LF burner valve stuck in place and unable to be turned. Needs new LF valve and 3x knobs.; ordrng 3 WP7733P526-60 (Knob)s and 1 WPW10290838 (LF valve) and 4 WP8273062 (Screw)s
We serviced a
MAYTAG DISHWASHER
Model MDBH969AWS5
Near University Place, WA 98466
Cameron M.
Job Details: 05/24/2023
"Customer concern is that dishwasher does not wash top rack, unit blinks clean light 7 times. Cycle tested unit. Found broken upper spray arm manifold, causing zero wash results for top rack ,due to water flow out of bottom of manifold. Also found unit leaking heavily from wash motor. Also found unit leaking from element during operation. Found main board intermittently not sending voltage to elements, causing unit to enter heat lock out. Needs new sump asm, element, upper rack spray arm manifold,and control board. Cleaned water mess. Advised customer not to attempt use of dishwasher. Advised customer parts show NLA. REQUIRES AUTH AHS TO SUPPLY. ; ordrng 1 W10806701 (PUMP&MOTOR) and 1 W10199810 (MANIFOLD) and 1 WP8268433 (SEAL)"
We serviced a
LG WASHER-FRONTLOAD
Model WM0642HW
Near Dallas, TX 75214
John
Job Details: 05/24/2023
Customer concern is washer leaking after drain pump repair. Found tub to drain hose not fully seated on drain causing leak. Re-installed drain hose. While testing found second leak due to inner door boot clamp missing. Needs new inner door boot clamp. Left unit unplugged and advised Customer not to use washer untill repair is completed.; ordrng 1 4861ER2001D (Inner clamp)
We serviced a
GE DRYER-ELECTRIC
Model DHDSR46EG3WW
Near Gig Harbor, WA 98335
Cameron M.
Job Details: 05/24/2023
Installed previously ordered parts. Cycle tested unit. All checks good.
We serviced a
GE DISHWASHER
Model PDWT180R30SS
Near Enumclaw, WA 98022
Cejay
Job Details: 05/24/2023
"Customer concern is dishwasher is not draining. Found clog at check valve causing dishwasher not to drain. Cleared debris, cycle tested unit all checks good."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52M7750AV/A401
Near Rockwall, TX 75032
Patrick
Job Details: 05/24/2023
Replaced clutch. Tested unit. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Lewisville, TX 75067
Lane
Job Details: 05/24/2023
Customer stated dishwasher is unresponsive. After resetting power unit would sometimes work. Preformed diagnostics foumd faulty user and main controls. ; ordrng 1 5304518467 (Switch assembly)
We serviced a
KITCHENAID DISHWASHER
Model KUDC20FVSS3
Near Coppell, TX 75019
Lane
Job Details: 05/24/2023
Customer stated dishwasher won't drain. Previous company replaced pump motor. Primary drain hose has restriction causing issue. Hose will haft to be replaced.; ordrng 1 WPW10545278 (Drain hose)
We serviced a
KITCHENAID DISHWASHER
Model KUDS03STSS3
Near Irving, TX 75063
Lane
Job Details: 05/24/2023
Customer stated dishwasher was repaired recently by another company. Preformed diagnostics found wire harness melted down. Control panel is damaged and thermal fuse blown. Heater is causing fuse to blow due to high resistance.; ordrng 1 W10084165 (Control panel) and 1 WPW10082892 (Heater) and 1 W10258275 (Fuse) and 1 WPW10413099 (Harness)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2408NS8C
Near Tacoma, WA 98407
Cameron M.
Job Details: 05/24/2023
"Customer concern is that dishwasher does not fill and wash. Found under sink supply valve off , causing unit to not receive water to run cycle. Restored water supply. Tested unit, found lower spray arm not fully engaged causing poor wash quality. Re-engaged spray arm, Tested unit once more. All checks good. Advised customer on using high quality detergent. Also Advised customer on regular cleaning intervals."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV55M9600AW/A5
Near Frisco, TX 75034
Lane
Job Details: 05/24/2023
Customer stated washer gave fault code for drainage problem. Performed diagnostics found foreign object in drain bellow. Removed object and performed multiple function tests. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Rockwall, TX 75032
Patrick
Job Details: 05/24/2023
Replaced control. Tested unit. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MFW9700SQ1
Near Bonney Lake, WA 98391
Cejay
Job Details: 05/24/2023
Customer concern is that washer produces error and does not operate. Found F-11 error as soon as unit starts cycle. Found failed MCU board causing issues. Needs new MCU board. Ordering new board. Follow up appointment 5/30 1-5; ordrng 1 W10756692 (CNTRL-ELEC)
We serviced a
ELECTROLUX DRYER-ELECTRIC
Model EIMED55IIW2
Near Sumner, WA 98390
Cejay
Job Details: 05/24/2023
"Customer concern is that dryer is not spinning. Found motor stuck, broke motor loose by hand, found open element, causing dryer not to heat. Advised customer motor will possibly get stuck agian, Needs new motor and element. Follow up scheduled for 05/30 8-12.; ordrng 1 134792700 (Element) and 1 5304529782 (Motor)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 79631522211
Near Puyallup, WA 98374
Cejay
Job Details: 05/24/2023
"Upon arrival washer was not hooked up to utillities and in the garage. Installed previously ordered clutch assembly, rotor and wash plate, ran drain and spin cycle all checks good."
We serviced a
GE COOKTOP
Model PP989DN2BB
Near Plano, TX 75024
Lane
Job Details: 05/24/2023
Customer stated cooktop sparks and trips breaker. Fan controller switch is broken and knob is missing. Performed diagnostics found several burner switches shorted out and right front burner is faulty. Cooktop hast to be disconnected from ductwork to be serviced. Unable to verify fan operation due to direct short. Collected $45.00 by CC; ordrng 1 WB30X10032 (Element RF) and 2 WB24X10175 (Infinite switch)s and 2 WB24X10176 (Infinite switch)s and 1 WB03T10035 (Knob) and 1 WB24X10174 (Fan switch)
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79641072311
Near Plano, TX 75093
Lane
Job Details: 05/24/2023
Tech was assigned as a helper;
We serviced a
GE LAUNDRY CENTER
Model WSM2700HBWW
Near Fife, WA 98424
Cameron M.
Job Details: 05/24/2023
"Customer concern is that dryer trapped rag in drum and broke plastic piece. Found broken drum glide due to rag get trapped between drum and felt ,causing glide to break away from drum and protrude inside unit. Needs new glide. Customer requests replacement option. Advised customer work order REQUIRES AUTH. ; ordrng 1 WE03X10007 (Rear DRYER DRUM GLIDE/BEARING)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW75HEFW0
Near Wylie, TX 75098
John
Job Details: 05/24/2023
"Customer concern is washer will not drain. Found coin catch full of debris causing unit to not drain. Removed debris from catch. Unit now drains, all checks good."
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79641072311
Near Plano, TX 75093
John
Job Details: 05/24/2023
Installed new inlet valves. All checks good.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW92HEFW0
Near Puyallup, WA 98375
Cameron M.
Job Details: 05/24/2023
"Customer concern is that washer leaks water during operation. Cycle tested unit, found leaking dispenser assembly, causing customer concern of water under unit. Also found evidence of oversuds conditions, causing unit to leak from rear vent during spin cycle. Also found buildup of debris on door glass, causing leak from bottom of door during wash cycle. Needs new dispenser asm. Follow visit scheduled for 6/2 8-12; ordrng 1 W10862190 (DISPENSER)"
We serviced a
WHIRLPOOL RANGE
Model WFG524SLAB1
Near Garland, TX 75040
Patrick
Job Details: 05/24/2023
"Replaced harness, electrode, and dsi board. No change. Found new dsi board doa. Reinstalled original. Tested unit. All checks good."
We serviced a
LG DISHWASHER
Model LDS5040ST
Near Spanaway, WA 98387
Cameron M.
Job Details: 05/24/2023
"Installed previously ordered tub seal, cycle tested unit. All checks good collected remainder of payment 142.99 via card. Left failed part with customer as part caused leak."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA5471ABW/XAA
Near Wylie, TX 75098
John
Job Details: 05/23/2023
"Customer concern is washer leaking. Found tub to drain hose had come off causing unit to leak. Re-installed hose. Cycle tested unit, all checks good."
We serviced a
GE DISHWASHER
Model GDF520PGD4WW
Near Rockwall, TX 75032
John
Job Details: 05/23/2023
"Customer concern is DW will not drain. Unit full of water upon arrival. Activated drain pump, very slow drain. Found drain hose 90% clogged. Needs new drain pump and drain hose. Advised Customer to contact RPS once 2x parts arrive.; ordrng 1 WD19X25187 (Drain pump) and 1 WD24X10062 (Drain hose)"
We serviced a
GE LAUNDRY CENTER
Model GUD27ESSJ0WW.
Near Dallas, TX 75204
Patrick
Job Details: 05/23/2023
"Replaced door lock, cleared codes, no change. Replaced control, unit drains, shifts and begins to spin. Spin led begins blinking, unit shuts down. Locked motor error code stored. Unable to remove pulley without damaging it. Must order new pulley. ; ordrng 1 WH01X10608 (Set screw pulley assy)"
We serviced a
GE DISHWASHER
Model GSD4060D35SS
Near Puyallup, WA 98375
Cejay
Job Details: 05/23/2023
Installed previously ordered door seal and left and right corner baffels. Cycle tested unit no leaks all checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5840SW0
Near Lewisville, TX 75057
Lane
Job Details: 05/23/2023
Installed new lid switch and agitator cams. Performed function test after. All functions checked good at time of service.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Lewisville, TX 75067
Lane
Job Details: 05/23/2023
Replaced suspention and performed function test. All functions checked good at time of service. Advised customer on load size and out of balance conditions.