Service History 40

Near Olympia, WA 98502
Jacob P.
Job Details: 05/22/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer complaint of unit not washing. Found wash pump not turning on. Tested voltage to wash pump, good voltage. Needs new wash pump.; ordrng 1 W11084656 (Wash pump)"
Near Spanaway, WA 98387
Branden W.
Job Details: 05/22/2020
RANGE GE JGBP30WEW1WW Customer complaint that oven does not heat. Found failed bake ignitor causing unit to not light. Needs new ignitor. Ordered ignitor. Return visit 5-27 1-5; ordrng 1 WB2X9154 (Ignitor)
Near Olympia, WA 98512
Jacob P.
Job Details: 05/22/2020
OTHER OTHER UNAVAILABLE "Customer complaint of range hood not working. Found fan motor not spinning. Good voltage to fan motor, needs new fan motor. No model, serial or brand on unit. Obtained part number from fan motor on unit. AHS to supply parts. Subbed online for auth, auth code 109SSSA.; ordrng 1 cb-1051-1 (Fan motor)"
Near Tacoma, WA 98408
Branden W.
Job Details: 05/22/2020
DRYER-ELECTRIC SAMSUNG DV42H5200EP/A3 03 Customer complaint that dryer makes squealing noise. Found worn drum roller. Replaced roller. Cleaned and lubed other rollers. Vacuumed inside of dryer. Performed airflow test. Test failed. Advised to have dryer duct cleaned ASAP. ; used 1 DC97-16782A (DRUM ROLLER) from stock
Near Edgewood, WA 98372
Branden W.
Job Details: 05/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer complaint that dishwasher will not wash. Test voltage to wash pump. 120v. Plugged back in and pump ran. Tested several times. Pump runs good at this time. Advised to call if issue returns. Also advised to install dishwasher on runner boards same size as flooring.
Near Tacoma, WA 98409
Jacob P.
Job Details: 05/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint of unit just filling and not washing and 'add dish' light is on. Upon arrival, asked customer to start dishwasher for us to try and reproduce issue, machine started washing. Advised customer that 'add dish' light is just an information light that you can add more dishes without restarting the cycle. Checked connections at control board and wash pump, checked for breaks in the wire harness, all checks ok. Reinstalled unit and tested again, all checks ok. Advised customer to call back if problem persists."
Near Olympia, WA 98512
Jacob P.
Job Details: 05/22/2020
DRYER-ELECTRIC SAMSUNG DV219AEW/XAA "Customer complaint of unit not drying. Found open heating element causing no heat and torn belt. Replaced heating element and belt. Test cycled, all checks ok.; used 1 DC47-00019A (Heating element), and 1 6602-001655 (Belt) from stock"
Near Lacey, WA 98516
Jacob P.
Job Details: 05/22/2020
DRYER-ELECTRIC SAMSUNG DVE50M7450P/A3 "Installed previously ordered control board. Test cycled, all checks ok"
Near Lacey, WA 98516
Jacob P.
Job Details: 05/22/2020
RANGE MAYTAG MER5755QAW "Customer complaint of 'SAB' on display. Removed unit from sabbath mode, instructed customer how to remove unit from sabbath mode if it happens again. Test cycled bake, broil, and all surface elements. All checks ok"
Near Puyallup, WA 98373
Branden W.
Job Details: 05/21/2020
RANGE SAMSUNG FE710DRS/XAA 01 "Customer replaced power plug at wall. Power cord now sitting properly with good connection. Range still shutting down intermittently. All connections are tight. No errors stored. Unable to reproduce issue at time of service. Per Samsung tech guide, need to replace main power board. Prior company has replaced a couple boards already. Submitted to AHS for repair/replace decision. ; ordrng 1 DE92-02439D (Main pcb), states that autho needed"
Near Roy, WA 98580
Jacob P.
Job Details: 05/21/2020
WALL OVEN KITCHENAID KEBC277KSS05 Customer complaint of lower oven not heating after running clean cycle. Found open fuse causing no heat. Needs new fuse. ; ordrng 1 WP9759242 (Fuse)
Near , WA 98580
Jacob P.
Job Details: 05/21/2020
DISHWASHER KITCHENAID KDTE104ESS2 "Customer complaint of unit not washing. Found impeller detached from wash motor. Tried to reattach with loctite, unable to repair impeller. Needs new wash pump.; ordrng 1 W11032770 (Wash pump)"
Near Lakewood, WA 98498
Jacob P.
Job Details: 05/21/2020
RANGE WHIRLPOOL WFG550S0HZ Customer complaint that unit will not bake. Found broken igniter causing no bake ignition. Needs new igniter.; ordrng 1 WP9758079 (Igniter)
Near Bonney Lake, WA 98391
Branden W.
Job Details: 05/21/2020
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 Customer complaint that washer will not run cycle. Found main board loses power in agitation and shuts down. Needs new main board. Rescheduled for 5-28 10-2; ordrng 1 DC92-02005A (Main pcb)
Near Lacey, WA 98503
Jacob P.
Job Details: 05/21/2020
WASHER-TOPLOAD LG WT7200CW Customer complaint of cracked lid. Found lid cracked. Needs new lid.; ordrng 1 AFG72909522 (Lid assy)
Near Orting, WA 98360
Branden W.
Job Details: 05/21/2020
COOKTOP GE JGP336BED1BB Customer complaint that front right burner does not ignite. Found ignitor switch on valve not sending voltage. Needs new switch. Gas cooktop will need to be removed to repair. Rescheduled for 5-27 1-5; ordrng 1 WB24T10071 (SWITCH GAS VALVE) and 1 WB02X26088 (Foam tape)
Near Olympia, WA 98513
Jacob P.
Job Details: 05/21/2020
WASHER-FRONT LOA SAMSUNG WF45H6300AG/A2 "Customer complaint of door not latching again. Unable to readjust hinges or panel, also found worn door lock. Needs new hinge, hinge support and door lock.; ordrng 1 DC61-02635A (Hinge support) and 1 DC61-03203A (Hinge) and 1 DC64-00519B (Door lock)"
Near Tacoma, WA 98404
Branden W.
Job Details: 05/21/2020
DRYER-ELECTRIC MAYTAG MEDC465HW0 Complaint of no heat. Power cord removed prior to service. Found open thermal cut off. Replaced thermal cut off and hi limit thermostat. Found crushed vent behind dryer causing no airflow and dryer to overheat. Reinstalled power cord. Advised that dryer vent needs to be corrected before using dryer. Dryer ops as designed. ; used 1 W10900067 (CUTOFF-TML) from stock
Near Buckley, WA 98321
Branden W.
Job Details: 05/21/2020
DISHWASHER GE PDT845SSJ0SS Customer complaint that dishes aren't getting dry. Found Error F128 (no rinse aid) stored. Cycle tested all components. All ops good. Advised that rinse aid is needed for proper drying. Also advised that drying fan runs for 90 minutes after cycle says it is complete unless door is opened. Calibrated turbidity sensor. All checks ok.
Near Gig Harbor, WA 98335
Jacob P.
Job Details: 05/21/2020
RANGE SAMSUNG NE59M4320SS/AA Customer complaint of control panel doesn't work. Tested all settings / buttons all checks ok. Advised customer to call back if problem persists.
Near DuPont, WA 98327
Jacob P.
Job Details: 05/21/2020
RANGE WHIRLPOOL GFE461LVS0 "Customer complaint of no power to unit. Testes power into the unit, found breaker was switched off. Switched breaker back on test cycles all checks ok"
Near Olympia, WA 98516
Jacob P.
Job Details: 05/21/2020
WASHER-TOPLOAD KENMORE 11021302013 "Customer complaint of unit still not spinning out clothes. Found actuator not registering high rpms for spin speed. Replaced actuator, ran full load through Express cycle, all checks ok. Advised customer to call back if problem persists.; used 1 Wpw10006355 (Actuator) from stock"
Near Olympia, WA 98506
Jacob P.
Job Details: 05/21/2020
RANGE GE JBP24B0H2CT "Installed previously ordered bake element and control board. Test cycled, all checks ok"
Near Auburn, WA 98002
Branden W.
Job Details: 05/21/2020
DRYER-ELECTRIC KENMORE n/a Complaint that dryer does not work after car hit power transformer. Dryer is missing the model and serial tag. Found open thermal fuse causing dryer to not run. Replaced thermal fuse. Cycle tested. Dryer operates properly. Unable to perform airflow test as dryer duct has a large hole in it. Advised that duct should be replaced ASAP. ; used 1 WP3392519 (FUSE-THRML) from stock
Near Tacoma, WA 98406
Branden W.
Job Details: 05/21/2020
RANGE KITCHENAID KGRT607HBS5 Customer complaint that oven does not bake. Found open bake ignitor causing unit to not bake. Replaced ignitor. Cycle tested to 350 degrees found temps about 25 degrees low. Calibrated temps. Oven operates properly. ; used 1 WB13K21 (OVEN IGNITER-12" LEAD W/NUTS) from stock
Near Olympia, WA 98506
Jacob P.
Job Details: 05/21/2020
WASHER-FRONT LOA MAYTAG MHW7100DW0 "Customer complaint of unit not draining. Found debris in drain pump causing no drain. Cleaned drain pump filter. Test cycled, all checks ok."
Near Olympia, WA 98513
Jacob P.
Job Details: 05/21/2020
DISHWASHER MAYTAG MDB8959SFZ4 "Customer complaint of unit filling but not washing. Found loose connection on control board causing no voltage to wash pump. Secured connection. Test cycled, all checks ok."
Near Buckley, WA 98321
Branden W.
Job Details: 05/21/2020
DISHWASHER FRIGIDAIRE LFD2426TF2A Customer complaint that dishwasher might be leaking. Removed dishwasher and found plumbing line inside of wall behind dishwasher leaking when dishwasher drains. No leaks from dishwasher. Rear wall is rotted and has mold. Subflooring also soaked. Advised customer of issue. Left dishwasher unmounted at customer request.
Near Lacey, WA 98503
Jacob P.
Job Details: 05/21/2020
DRYER-ELECTRIC GE GFD14ESSNWW "Complaint of grinding noise. Test cycled, unable to verify issue."
Near Bonney Lake, WA 98391
Branden W.
Job Details: 05/21/2020
WASHER-FRONT LOA MAYTAG MFV9700SQ1 Customer complaint that washer not finishing cycle. Found washer draining slow causing unit to time out and produce SUD error. Cleared drain pump. Cycle tested. All checks ok.
Near Bonney Lake, WA 98391
Branden W.
Job Details: 05/21/2020
DISHWASHER GE GDT695SSJ0SS Installed new sensor and cut off. Cycle tested. All checks ok
Near Olympia, WA 98503
Jacob P.
Job Details: 05/21/2020
RANGE SAMSUNG NX58K9850SG/AA Customer complaint of fan making a grinding sound. Found the convection fan grinding against convection heating element. Adjusted the convection element. Tested fan all checks ok.
Near Spanaway, WA 98387
Branden W.
Job Details: 05/21/2020
DRYER-ELECTRIC MAYTAG MED9800TQ0 Customer complaint that dryer takes 2 or more cycles to dry clothes. Ran airflow test. Test partially restricted. Good temps at 185 degrees on high. Found moisture sensors unresponsive causing dryer to shut off too soon. Cleaned moisture sensors. All checks ok.
Near Olympia, WA 98516
Jacob P.
Job Details: 05/20/2020
WASHER-TOPLOAD KENMORE 11021302013 "Installed previously ordered motor and belt. Test cycled, unit now making clicking sound in high speed spin. Found worn teeth on clutch causing noise. Replaced clutch kit. Test cycled, all checks ok; used 1 W10721967 (Clutch kit) from stock"
Near Lakewood, WA 98499
Branden W.
Job Details: 05/20/2020
DISHWASHER KENMORE 66513773K600 Installed new wash pump. Cycle tested x3. All ops good. No leaks. Dishwasher has another load line tied in at junction box (disposal) that line ran under dishwasher frame and has hole in it. Taped hole in romex jacket. Advised customer about possible hazard.
Near Tacoma, WA 98445
Branden W.
Job Details: 05/20/2020
RANGE KENMORE 79094203317 Installed new terminal block and customer provided power cord. All checks ok. Range pulled out at time of service.
Near Olympia, WA 98512
Jacob P.
Job Details: 05/20/2020
DRYER-ELECTRIC LG 801KWYP01698 "Customer complaint that when using sensor dry, clothes are still wet at the end of the cycle, works just fine in timed dry. Cleaned and calibrated moisture sensors, advised customer of using timed dry when running mixed loads."
Near Olympia, WA 98502
Jacob P.
Job Details: 05/20/2020
RANGE LG LRE3083ST/00 "Customer complaint of unit making sound in convection bake. Test cycled up to 450°, all checks ok. Unable to verify issue at this time. Advised to call back if problem persists."
Near Olympia, WA 98516
Jacob P.
Job Details: 05/20/2020
WASHER-TOPLOAD KENMORE 11021302013 "Installed previously ordered motor and belt. Test cycled, unit now making clicking sound in high speed spin. Found worn teeth on clutch causing noise. Replaced clutch kit. Test cycled, all checks ok; used 1 W10721967 (Clutch kit) from stock"
Near Olympia, WA 98516
Jacob P.
Job Details: 05/20/2020
DISHWASHER WHIRLPOOL WDT710PAYM5 "Installed previously ordered inner door panel, door seal, vent seal and upper right track. Test cycled, all checks ok."
Near Lacey, WA 98503
Jacob P.
Job Details: 05/20/2020
DISHWASHER SAMSUNG DMT800RHS/XAA Customer complaint of broken right adjuster on top rack. Needs new adjuster.; schdld next appmnt for 5/26 TUE 8-12
Near Auburn, WA 98001
Branden W.
Job Details: 05/20/2020
DRYER-ELECTRIC LG DLEX3250W "Customer complant that drum baffle fell out. And Lint screen holder broke. Lint screen holder removed prior to service. Needs new moisture sensor bar, lint screen housing, baffle and screws. ; ordrng 1 4432EL1002A (Baffle) and 1 5209EL1002C (Duct assembly) and 1 4930EL2004D (Holder) and 4 1FTF0403399 (Screw)s and 2 1MTC0402632 (Screw)s"
Near Tacoma, WA 98422
Branden W.
Job Details: 05/20/2020
WALL OVEN WHIRLPOOL RBD245PDQ15 Customer complaint they can not turn even off. Found stop/cancel button not responding. Needs new console assembly. Console shows NLA. AHS to research. ; ordrng 1 WP8300428 (Console assembly-white)
Near Tacoma, WA 98422
Branden W.
Job Details: 05/20/2020
WASHER-FRONT LOA SAMSUNG WF45H6300AG/A2 "Customer complaint that washer will not start cycles. Customer replaced door lock. Found washer will not start as it thinks door is open. Reed switch in door lock is good. Also washer will not power off. Have to cycle at outlet. 120v with proper polarity to washer. Needs new main control. Due to size of laundry room, customer will need to make washer accessible to service it. Subbed to AHS. ; ordrng 1 DC92-01621A (Main pba)"
Near Gig Harbor, WA 98335
Jacob P.
Job Details: 05/20/2020
RANGE JENNAIR n/a "Customer complaint of broken bake element and front left burner does not ignite. Found popped bake element and plugged orifice on burner head, unable to remove blockage. Needs new bake element and burner head.; ordrng 1 WP71001680 (Bake element) and 1 WP7505P285-60 (Burner head)"
Near Puyallup, WA 98373
Branden W.
Job Details: 05/15/2020
RANGE SAMSUNG FE710DRS/XAA Customer complaint is the range shuts off and restarts on it's own. Found power receptacle at wall broken causing power cord to not sit flush and lose connection. Advised they need an electrician to replace wall plug.
Near Tacoma, WA 98404
Branden W.
Job Details: 05/15/2020
WASHER-FRONT LOA SAMSUNG WF448AAP/XAA Washer basket spider support snapped causing unit to not spin properly. Advised of high cost to repair. No charge.
Near Tacoma, WA 98444
Jacob P.
Job Details: 05/15/2020
DISHWASHER KITCHENAID KUDC10FXSS6 Installed previously ordered top right slide cycle tested all checks ok
Near Puyallup, WA 98371
Branden W.
Job Details: 05/15/2020
DRYER-ELECTRIC SAMSUNG DVE45M5500W Installed new main control. Cycle tested. All checks ok
Near Olympia, WA 98501
Jacob P.
Job Details: 05/15/2020
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 Customer complaint of unit not turning off unless door is open. Found stuck relay on control board always sending voltage to motor. Needs new control board subbed online for auth; ordrng 1 DC92-01896A (Control board)
Near Olympia, WA 98513
Jacob P.
Job Details: 05/15/2020
DISHWASHER LG LDT7797BM Customer complaint of buttons not working. Test cycles all buttons functional at time of service. Advised customer to call back if problem persists.
Near Olympia, WA 98516
Jacob P.
Job Details: 05/15/2020
DRYER-ELECTRIC KENMORE 11066002010 "Customer complaint of unit making squealing sound. Found seized idler pulley causing sound. Replaced idler pulley. Test cycled, all checks ok. ; used 1 279640 (Pulley) from stock"
Near Sumner, WA 98391
Branden W.
Job Details: 05/15/2020
WASHER-TOPLOAD KENMORE 79631622310 Customer complaint that washer is leaking from right side. Found hole in outer tub causing leak. Needs new outer tub. Clutch assembly and suspension rods. Outer tub is NLA. ; rqstng P&A on 1 AJQ73614201 (Tub) and 1 AJK72989701 (Suspension rod) and 1 AEN73131403 (Clutch)
Near Tacoma, WA 98446
Branden W.
Job Details: 05/15/2020
WASHER-FRONT LOA GE GFWR4800F3WW "Customer complaint that washer knocks and shakes in spin cycle. Found a lot of play in drum. Washer has worn tub bearings. Needs new tub, basket, seal and shocks. ; ordrng 1 WH45X10136 (Rear tub assembly) and 1 WH45X10137 (Basket and trunnion assembly) and 1 WH01X21994 (Tub seal) and 4 WH01X10727 (Shock)s"
Near Tacoma, WA 98444
Jacob P.
Job Details: 05/15/2020
WASHER-FRONT LOA KENMORE 41182311 Customer complaint of unit leaking. Found unit leaking from inlet valve. Replaced inlet valve. Test cycled all checks ok left failed part with customer.; used 1 5220FR2075L (Inlet valve) from stock
Near Tacoma, WA 98467
Jacob P.
Job Details: 05/15/2020
DRYER-ELECTRIC LG DLE1101W "Customer complaint of d90 error and found vent behind dryer unattached. Ran air flow test with vent off and on, checks ok. Used worm clamp and attached vent to dryer. Cycle tested temps, all checks ok."
Near Tacoma, WA 98404
Branden W.
Job Details: 05/14/2020
LAUNDRY CENTER KENMORE 2661532413 Customer complaint Washer does not spin and dryer timer will not advance. Found washer motor harness and main harness broken. Also found suspension straps broken. Also found main board not sending voltage to motor capacitor. Also found dryer timer not moving. Needs new motor. Main harness. Suspension straps. Main board. Dryer timer. ; ordrng 1 WH49X20495 (TUB MOTOR) and 1 WL49X20360 (KIT SENSOR SPEED) and 4 WH01X20442 (STRAP ASSEMBLY)s and 1 WE04X22654 (Dryer timer) and 1 WH49X10101 (Washer main harness) and 1 WH12X10586 (Main control)
Near Bonney Lake, WA 98391
Branden W.
Job Details: 05/14/2020
DISHWASHER GE GDT695SSJ0SS Customer complaint that dishwasher does not heat. Found tco open. Needs new tco and turbidity sensor. ; ordrng 1 WD21X22830 (Turbidity sensors) and 1 WD21X24096 (Cut off)
Near Graham, WA 98338
Branden W.
Job Details: 05/14/2020
DISHWASHER SAMSUNG DMT400RHS/XAA Customer complaint is dishwasher is leaking from front towards end of cycle. Found leak from vent. Vent is not sealing. Also found torn door seal and failed door latch. Needs new vent assembly. Door seal and door latch; ordrng 1 DD94-01045A (Vent assembly) and 1 DD34-00002A (Door latch) and 1 DD62-00043A (Door seal)
Near Milton, WA 98354
Jacob P.
Job Details: 05/14/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01 "Installed previously ordered door seal. Test cycled, all checks ok."
Near Olympia, WA 98516
Jacob P.
Job Details: 05/14/2020
WASHER-FRONT LOA KENMORE WFW72HEDW0 Replaced main board on unit. Test cycle all checks okay.
Near Olympia, WA 98501
Jacob P.
Job Details: 05/14/2020
WASHER-FRONT LOA WHIRLPOOL WFW6620HW0 "Customer complaint of unit locking and restarting cycle. Advised customer that holding down 'extra rinse' button locks controls. Instructed customer on how to properly select and start cycles. Also informed customer that unit will try to rebalance uneven loads at the end of cycle. Test cycles, all checks ok. Advised to call back if problem persists."
Near Tacoma, WA 98409
Branden W.
Job Details: 05/14/2020
WASHER-FRONT LOA KENMORE 11047511701 Customer complaint that washer does not spin. Cycle tested in several cycles and service mode. Unit spins to 1k rpms. Tested with a load and found excessive vibration. Found pedestal is broken causing washer to shake. Advised customer pedestal not part of appliance and is not covered.
Near Federal Way, WA 98003
Branden W.
Job Details: 05/14/2020
DISHWASHER ELECTROLUX EIDW6305GS0 Customer complaint that upper rack is not getting clean. Found upper rack spray arm not turning freely and in wrong mounting position causing poor wash. Plastic bearing not seated properly in spray arm causing it to not rotate. Seated bearing and installed spray arm in proper position. 130deg water to dishwasher. Good spray pressure and arm movement. All ops good.
Near Olympia, WA 98513
Jacob P.
Job Details: 05/14/2020
WASHER-TOPLOAD WHIRLPOOL WTW8800YW0 "Installed previously ordered bearing kit. Test cycled, all checks ok"
Near Olympia, WA 98513
Jacob P.
Job Details: 05/13/2020
DISHWASHER KENMORE 66513842K601 "CUSTOMER COMPLAINT THAT THEY CANNOT SELECT CYCLE. FOUND LEFT HALF OF CONTROL PANEL UNRESPONSIVE. CHECKED CONNECTIONS FROM CONTROL PANEL TO THE CONTROL BOARD, ALL CHECKS OK. NEEDS NEW CONTROL PANEL.; ordrng 1 WP8558209 (panel-cntl)"
Near Olympia, WA 98513
Jacob P.
Job Details: 05/13/2020
WASHER-TOPLOAD WHIRLPOOL WTW8800YW0 "CUSTOMER COMPLAINT THAT UNIT STARTED MAKING A CLICKING SOUND ABOUT 2 WEEKS AFTER LAST REPAIR. REMOVED BASKET AND ROTOR, CLICKING SOUND COMING FROM BEARINGS. NEEDS NEW BEARING KIT.; ordrng 1 W10435302 (bearing), warned against exceeding $335.00 pre-auth limit"
Near Puyallup, WA 98371
Branden W.
Job Details: 05/13/2020
DRYER-ELECTRIC SAMSUNG DVE45M5500W CUSTOMERS COMPLANT THAT THE UNIT WILL NOT SHUT OFF UNLESS OPEN DOOR OR UNPLUG FROM WALL. TESTED MOTOR RELAY AND FOUND THAT IT STUCK CLOSED EVEN AFTER UNPLUGED. NEEDS NEW MAIN CONTROL. UNPLUGGED LIGHT BULB AT CUST REQUEST.; ordrng 1 DC92-01896D (ASSY HOLDER PCB)
Near Sumner, WA 98390
Branden W.
Job Details: 05/13/2020
DRYER-ELECTRIC MAYTAG MED6600TQ0 CUSTOMER COMPLAINT OF BROKEN LINT SCREEN. FOUND LINT SCREEN BROKEN IN 2 PIECES. NEEDS NEW LINT SCREEN. SENDING PART DIRECT TO CUSTOMER.; ordrng 1 WP8572270 (screen)
Near Olympia, WA 98516
Jacob P.
Job Details: 05/13/2020
WASHER-FRONT LOA KENMORE WFW72HEDW0 "CUSTOMER COMPLAINT OF UNABLE TO START CYCLE. FOUND UNIT STARTS DRAIN PUMP AS SOON AS YOU PLUG IT IN, CONTROL PANEL IS UNREPSONSIVE. NEEDS NEW MAIN CONTROL. SUB ONLINE FOR AUTH; rqstng P&A on 1 W11031829 (cntrl-elec), warned against exceeding $250.00 pre-auth limit, states that autho needed"
Near Olympia, WA 98501
Jacob P.
Job Details: 05/13/2020
WASHER-TOPLOAD SAMSUNG WA40J3000AW/AA 13 "CUSTOMER COMPLAINT OF UNIT NOT SPINNING, FOUND BROKEN WIRE TO CAPACITOR CAUSING NO MOTOR FUNCTION,. NEEDS NEW WIRE HARNESS.; ordrng 1 DC93-00702A (WIRE HARNESS)"
Near Enumclaw, WA 98022
Branden W.
Job Details: 05/13/2020
WALL OVEN GE JKP28B0F2BB CUSTOMER COMPLAINT OF BROIL ELEMENT IN UPPER OVEN IS BROKEN. FOUND BROIL ELEMENT IS BENT. NEEDS NEW ELEMENT.; ordrng 1 WB44T10051 (broil element)
Near Spanaway, WA 98387
Branden W.
Job Details: 05/13/2020
DISHWASHER ELECTROLUX EI24ID30QS0A ARRIVED AT 242. PEOPLE AT THAT HOUSE SAID IT IS IN THE ADDITIONAL DWELLING UNIT. WENT TO THAT HOUSE. CUSTOMER CAME OUT AND SAID THAT THE DISHWASHER WAS REMOVED AS THE KITCHEN IS TORN APART. ADVISED TO CALL INTO WARRANTY WHEN READY FOR SERVICE.
Near Olympia, WA 98513
Jacob P.
Job Details: 05/13/2020
DISHWASHER MAYTAG MDB8959SFZ4 "CUSTOMER COMPLAINT OF START BUTTON NOT WORKING, FOUND START BUTTON WORN DOWN, NEEDS NEW CONTROL PANNEL.; ordrng 1 W10910626 (panel-cntl)"
Near Olympia, WA 98513
Jacob P.
Job Details: 05/13/2020
WASHER-FRONT LOA KENMORE 40249032010 "CUSTOMER COMPLAINT OF SMALL LEAK AND UNIT DOES NOT FILL IN ANY CYCLE EXCEPT WHITES. TEST CYCLED, ALL CYCLES, UNIT FILLS FINE IN EVERY CYCLOE. ADVISED CUSTOMER UNIT WILL GO THROUGH SAFETY CHECK BEFORE STARTING CYCLE. FOUND SMALL LEAK FROM DISPENSER ASSY. NEEDS NEW DISPENSER HOUSING ASSY AND DISPENSER DRAWER. SUB ONLINE FOR AUTH; rqstng P&A on 1 DC61-02529A (DISPENSER HOUSING) and 1 DC97-08800A (DISPENSER HOUSING COVER) and 1 DC97-16157A (DISPENSER DRAWER), states that autho needed"
Near Tacoma, WA 98409
Branden W.
Job Details: 05/13/2020
RANGE WHIRLPOOL WFE540H0ES0 CUSTOMER COMPLAINT OVEN OVERHEATS. FOUND F3-E2 ERROR STORED. BAKE RELAY SHORTED CAUSING CONSTANT VOLTAGE TO BAKE ELEMENT. NEEDS NEW MAIN BOARD. BOARD IS FACTORY BACK ORDER WITH NO ETA. CUSTOMER DECLINED TO REPAIR AT THIS TIME.
Near Olympia, WA 98513
Jacob P.
Job Details: 05/13/2020
WASHER-FRONT LOA SAMSUNG WF42H5200AF/A2 01 "CUSTOMER COMPLAINT OF SE ERROR AND CYCLE NOT FINISHING. FOUND DRAIN PUMP FILTER FULL OF DEBRIS CAUSING ERROR CODE. CLEANED FILTER. TEST CYCLED, ALL CHECKS OK."
Near Puyallup, WA 98372
Branden W.
Job Details: 05/13/2020
DISHWASHER SAMSUNG DMT400RHS/XAA CUSTOMER COMPLAINT THAT DISHWASHER LEAKS. DISHWASHER UNINSTALLED PRIOR TO SERVICE. FOUND INLET VALVE LEAKING. NEEDS NEW INLET VALVE. LEFT UNIT AS IT WAS PRIOR TO SERVICE.; ordrng 1 DD62-00084A (INLET VALVE)
Near Tacoma, WA 98409
Jacob P.
Job Details: 05/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "CUSTOMER COMPLAINT THAT UNIT FILLS AND DOES NOT WASH. FOUND GOOD VOLTAGE TO WASH PUMP, NEEDS NEW WASH PUMP.; ordrng 1 W11084656 (WASH PUMP)"
Near Olympia, WA 98512
Jacob P.
Job Details: 05/13/2020
DISHWASHER WHIRLPOOL WDT710PAHW "CUSTOMER COMPLAINT OF UNIT NOT WASHING. FOUND GOOD VOLTAGE TO WASH PUMP, NEEDS NEW WASH PUMP.; ordrng 1 W11084656 (WASH PUMP)"
Near Tumwater, WA 98512
Jacob P.
Job Details: 05/13/2020
RANGE JENN-AIR SVE47600W "CUSTOMER COMPLAINT OF F7 ERROR. F7 IS STUCK KEY ERROR. FOUND UNIT WITH SHORTED CONTROL PANEL CAUSING STUCK KEY ERROR. NEEDS NEW CONTROL PANEL. UNIT IS WHITE AND WHITE CONTROL PANEL IS NO LONGER AVAILABLE. AHS TO SUPPLY PARTS. SUB ONLINE FOR AUTH, AUTH CODE 109SSSA.; ordrng 1 71002116 (CONTROL PANEL)"
Near Olympia, WA 98513
Jacob P.
Job Details: 05/13/2020
DRYER-ELECTRIC LG DLE1501W "CUSTOMER COMPLAINT OF LKOUD SOUND WHEN MACHINE IS IN USE. FOUND DEBRIS INSIDE BLOWER HOUSING CAUSING SOUND. REMOVED DEBRIS. TEST CYCLED, ALL CHECKS OK"
Near Bonney Lake, WA 98391
Branden W.
Job Details: 05/13/2020
DISHWASHER FRIGIDAIRE FFBD2408NS4A CUSTOMER COMPLAINT THAT DISHWASHER DOES NOT START. FOUND DOOR LATCH TERMINAL BURNED OUT. NEEDS NEW DOOR LATCH; ordrng 1 5304517280 (latch)
Near Tacoma, WA 98404
Branden W.
Job Details: 05/13/2020
DISHWASHER WHIRLPOOL WDT720PADM2 CUSTOMER COMPLAINT OF UNIT NOT HEATING AND DRYING. FOUND F7-E1 (HEAT FAILURE) STORED. CYCLE TESTED HEATER. UNIT DOES HEAT. NEEDS NEW MAIN CONTROL AND THEMRISTER (OWI SENSOR).TOE PANEL MISSING PRIOR TO SERVICING.; ordrng 1 W11413274 (MAIN CONTROL) and 1 W11084121 (OWI SENSOR)
Near Puyallup, WA 98375
Branden W.
Job Details: 05/13/2020
DRYER-ELECTRIC SAMSUNG DV42H5000EWA/3 01 CUSTOMER COMPLAINT THAT DRYER WAS MAKING NOISE THEN STOPPED WORKING. FOUND SEIAZED IDLER PULLEY CAUSED BELT TO COME OFF. REPLACED IDLER PULLEY. CYCLE TESTED. ALL CHECKS OK.; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
Near Olympia, WA 98516
Jacob P.
Job Details: 05/13/2020
DISHWASHER WHIRLPOOL WDT710PAYM5 "CUSTOMER COMPLAINT OF UNIT NOT DRAINING AND LEAKING. FOUND DEBRIS INSIDE DRAIN PUMP CAUSING NO DRAIN. REMOVED DEBRIS. TEST CYCLED, UNIT NOW DRAINS BUT STILL LEAKS. FOUND CRACKED INNER DOOR PANEL AND WORN TUB SEAL. ALSO FOUND TOP LEFT TRACK STOP BROKEN CAUSING TOP RACK TO FALL OUT OF DISHWASHER. NEEDS NEW INNER DOOR PANEL, VENT GASKET, DOOR SEAL AND TRACK ASSY. SUB ONLINE FOR AUTH; rqstng P&A on 1 WPW10195623 (TRACK) and 1 WPW10524469 (DOOR SEAL) and 1 WPW10300784 (INNER DOOR PANEL) and 1 WP8269259 (VENT GASKET), states that autho needed"
Near Olympia, WA 98516
Jacob P.
Job Details: 05/13/2020
WASHER-TOPLOAD KENMORE 11021302013 "CUSTOMER COMPLAINT THAT UNIT IS NOT SPINNING CLOTHES ALL THE WAY OUT, CAN RUN DRAIN AND SPIN CYCLE AFTER AND CLOTHES COME OUT BETTER. FOUND F7E1 ERROR STORED (BASKET SPEED FAULT). PERFORMED TACHOMETER VERIFICATION, CHECKED VOLTAGE TO MOTOR, CHECKED TRANSMISSION, ALL CHECKS OK. FOUND LOOSE BELT ON MOTOR. UNIT HAS WEAK MOTOR AND LOOSE DRIVE BELT, NEEDS NEW MOTOR AND DRIVE BELT. SUB ONLINE FOR AUTH; rqstng P&A on 1 W10832724 (MOTOR) and 1 WPW10006384 (DRIVE BELT), warned against exceeding $250.00 pre-auth limit, states that autho needed"
Near Tacoma, WA 98443
Branden W.
Job Details: 05/13/2020
WASHER-TOPLOAD SAMSUNG WA45N3050AW/A4 01 CUSTOMER COMPLAINT THAT HOT WATER IS NOT HOT. CYCLE TESTED X2 IN HEAVY DUTY CYCLE. TEMPS AFTER FULL FILL ARE APPROX 85DEG. ADVISED THIS IS NORMAL. ALL CHECKS OK
Near Bonney Lake, WA 98391
Branden W.
Job Details: 05/13/2020
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 01 CUSTOMER COMPLAINT THAT WASHER MAKES NOISE WHEN DRUM IS SPINNING. FOUND DEBRIS BETWEEN ROTOR AND STATOR. CLEARED DEBRIS. CYCLE TESTED. ALL CHECKS OK
Near Milton, WA 98354
Jacob P.
Job Details: 05/13/2020
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01 CUSTOMER COMPLAINT OF DOOR SEAL BEING TORN. NEEDS NEW DOOR SEAL.; ordrng 1 DC62-00344A (DOOR SEAL)
Near Tacoma, WA 98444
Jacob P.
Job Details: 05/13/2020
DISHWASHER KITCHENAID KUDC10FXSS6 "CUSTOMER STATES OWNER SAID THAT MACHINE WILL TURN ON MOTOR, BUT DOESN'T FILL WITH WATER AND THAT TOP RIGHT TRACK IS BROKEN CAUSING IT TO FALL DOWN. TEST CYCLED, FOUND UNIT FILLING AND WASHING IN ALL CYCLES, ADVISED CUSTOMER UNABLE TO REPRODUCE ISSUE. NEEDS NEW TRACK.; ordrng 1 WPW10195623 (TRACK)"
Near Olympia, WA 98501
Jacob P.
Job Details: 05/13/2020
DISHWASHER MAYTAG MDBTT50AWS "Customer complaint of unit making clunking sound and not cleaning dishes then started smoking. Found lots of melted plastic debris in the bottom of unit. Inspected control board and wire harness, no signs of burn marks anywhere. Found motor has bad bearing causing loud sound, and both spray arms plugged with debris. Needs new motor assy and both spray arms. Upper spray arm is discontinued, AHS to supply parts. Subbed online for auth. ; ordrng 1 6-919922 (Wash motor assy) and 1 WP6-917642 (Lower wash arm) and 1 99002624 (Upper wash arm), states that autho needed"
Near Puyallup, WA 98374
Branden W.
Job Details: 05/13/2020
WASHER-TOPLOAD WHIRLPOOL LLR6144AQ0 "CUSTOMER COMPLAINT THAT WHEN UNIT WENT IN SPIN CYCLE HEARD LOAD NOISE AND WOULD STOP MID CYCLE. FOUND TRANSMITION LOCKED UP CAUSING UNIT NOT TO OPERATE ALSO FOUND FAILED DOG AGITS. NEEDS NEW TRANSMISSION ,CLUTH, AND DOG AGITS. SUB ONLINE FOR AUTH.; rqstng P&A on 1 3360629 (gear case) and 1 285785 (clutch) and 1 80040 (agitator dogs)"
Near Lakewood, WA 98499
Branden W.
Job Details: 05/13/2020
DISHWASHER KENMORE 66513773K600 CUSTOMER COMPLAINT THAT DISHWASHER WAS MAKING NOISE THEN QUIT WASHING. 120V TO PUMP. PUMP FAILS TO ROTATE. TOOK SUMP APART. NO DEBRIS BLOCKING IMPELLOR. BEARINGS WORN ON PUMP. NEEDS NEW WASH PUMP/MOTOR; ordrng 1 WPW10757217 (motor-pump)
Near Tacoma, WA 98408
Branden W.
Job Details: 05/13/2020
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03 CUSTOMER COMPLAINT THAT WASHER PRODUCED 'UB' ERROR WHEN SPINNING AND BASKET LOOKED BROKEN. FOUND NO ISSUES WITH WASH BASKET. CYCLE TESTED WITH A LOAD. ALL OPS OK AT THIS TIME. ADVISED ABOUT OUT OF BALANCE CONDITIONS.
Near Olympia, WA 98513
Jacob P.
Job Details: 05/13/2020
DRYER-ELECTRIC SAMSUNG DV337AEL/XAA "CUSTOMER COMPLAINT OF UNIT ONLY HEATING IN TIMED DRY. CYCLE TESTED HEAT IN NORMAL AND HEAVY DUTY, TEMPS CYCLE TEST JUST FINE. ADVISED CUSTOMER OF RUNNING MIXED LOADS WITH SENSOR DRY CYCLES. ALL CHECKS OK."
Near Olympia, WA 98513
Jacob P.
Job Details: 05/13/2020
DISHWASHER MAYTAG MDB8959SFZ4 "Installed previously ordered control panel. Test cycled, all checks ok"
Near Lacey, WA 98516
Jacob P.
Job Details: 05/13/2020
DRYER-ELECTRIC SAMSUNG DVE50M7450P/A3 Customer complaint of drum turning when machine is plugged in and won't turn off. Found control board with stuck relay causing voltage always sent to the motor. Needs new main control. ; ordrng 1 DC92-01729P (Main control)
Near Olympia, WA 98501
Jacob P.
Job Details: 05/13/2020
WASHER-TOPLOAD SAMSUNG WA40J3000AW/AA 13 "Installed previously ordered wire harness. Customer complaint of unit making grinding sound in high speed spin. Test cycled, all checks ok."
Near Olympia, WA 98513
Jacob P.
Job Details: 05/13/2020
DISHWASHER KENMORE 66513842K601 "Installed previously ordered control panel. Test cycled, all checks ok."