We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS0
Near Tacoma, WA 98408
Cejay
Job Details: 04/19/2022
Customer concern is that all four element are stuck on high. Found all events working properly. Advised customer on normal range element operations.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Grand Prairie, TX 75052
Patrick
Job Details: 04/19/2022
"Customer concern, unit not heating. Verified tumble but no heat. Good 240 to terminal. Thermostats test good. Element open. Replaced from truck stock. Tested unit. All checks good; used 1 279838 (ELEMENT,HEATER) from stock"
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ7WW
Near Wylie, TX 75098
Chris
Job Details: 04/19/2022
"Customer concern is unit making grinding noise and drips after load. Saw plastic shavings from pulley under gearcase that has been grinding on cam. Not shifting fully. Will need cam with pulley, belt and shifter. Also continues to drip after load. Solenoid on water valve not fully closing causing water to drip when deenergize. Will need new valves. ; ordrng 1 WH03X32097 (TRANSMISSION PULLEY & NUT) and 1 WH03X30517 (Mode shifter) and 1 WH05X24185 (clutch) and 1 WH01X24697 (washing machine driv) and 1 WH13X26535 (WATER VALVE GASKET ASM)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UD0A
Near Wylie, TX 75098
Chris
Job Details: 04/19/2022
Installed latch previously ordered. Tested. Unit checks good
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79641072310
Near Spanaway, WA 98387
Cameron M.
Job Details: 04/19/2022
"Customer concern is that washer does not drain. Found stripped drain pump impeller, causing unit to not drain and spin. Needs new drain pump. Installed new drain pump. Cycle tested unit 3x, found checks good. Advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance. Collected payment via debit card Payment. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
LG WASHER-FRONTLOAD
Model WM2501HVA
Near Roy, WA 98580
Cameron M.
Job Details: 04/19/2022
"Customer concern is that washer produces LE error code and will not complete wash cycle or Drain. Found shorted wire harness, causing unit to not complete wash cycle and produce LE error (Motor error).needs new wire harness. Advised customer part shows out of stock. Customer declined repair at this time. Let unit unplugged as it's a fire risk. Charged diagnostic free via card Payment."
We serviced a
GE WASHER-TOPLOAD
Model GTW720BSNWS
Near Irving, TX 75060
Patrick
Job Details: 04/19/2022
"Customer concern, unit leaking. Call was double booked. Earlier today another company came out to diagnose plumbing issue. On my arrival plunder was on site. Customer no longer needs service at this time."
We serviced a
GE RANGE
Model JBP27BL1BB
Near Dallas, TX 75253
Patrick
Job Details: 04/19/2022
"Customer concern, lf element heats initially but then stops. Found arcing at lf element contacts, melted terminal block, and burned infinite sw. Must replace from pre rdered parts. Replaced terminal block and infinite sw, solemn damaged in shipping/ manufacturing. Filed connectors clean off arcing residue and reused existing element. Tested unit all checks good"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8000DW3
Near Forney, TX 75126
Patrick
Job Details: 04/19/2022
"Customer concern, unit tumbling but not heating. Verified. Found 0 potential to terminal block. L2 120vac, l1 0. Customer must contact licensed electrician to address outlet issue. Left unit unplugged with breaker off. Unable to safely diagnose unit. All components check good by continuity/ resistance."
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS3
Near Frisco, TX 75035
Chris
Job Details: 04/19/2022
"Customer concern is dispenser not opening and leaking. Found dispenser door getting stuck. Also unit leaking from vent on door. Upper rack broken on left side clip. Will need to replace dispenser, vent and left rail. ; ordrng 1 WPW10469575 (vent asm) and 1 W11032769 (dispenser) and 1 WPW10195623 (track)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11021302013
Near Puyallup, WA 98375
Cameron M.
Job Details: 04/19/2022
Customer concern is that washer does not drain completely and does not spin clothes out fully. Cycle tested unit 3x with customer provided load of towels.found no mechanical defects at time of service. Advised customer on using high quality detergent. Also advised customer on proper loading practices. Advised customer on regular cleaning intervals for optimal performance.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Plano, TX 75025
Chris
Job Details: 04/19/2022
Customer concern is unit won't power on. Checked power at main board and is getting 120v. Checked DC volts going to control panel and not getting any power. After taking connections on and off unit powered up. Checked codes. Error code f2e2 stored for communication error between control panel and main board. Will need to replace both boards. ; ordrng 1 W11305297 (cntrl-elec) and 1 W11302464 (console)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Puyallup, WA 98375
Cameron M.
Job Details: 04/19/2022
"Customer concern is that dishwasher produces f9e1 (not draining). Cycle tested unit 3x empty, found seized drain pump. Causing unit to not drain. Needs new drain pump. Installed new drain pump. Cycle tested unit, found loose drain hose connection causing leak during operation. Reseated drain hose tightened hose clamp. Cycle tested unit again 3x , all checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU0
Near Forney, TX 75126
Patrick
Job Details: 04/19/2022
Replaced timer. Tested unit on rinse only no heat. Checks good
We serviced a
GE DISHWASHER
Model GDT720SSF4SS
Near Frisco, TX 75035
Chris
Job Details: 04/19/2022
Customer concern is unit leaks. On arrival. Found door not closing correctly. This is cause for leak. Seems like hinges possibly bent causing door to stay slightly open. Recommend both hinges and door latch. ; ordrng 1 WD14X20129 (arm hinge assm) and 1 WD14X20128 (arm hinge assm) and 1 WD21X10490 (latch tub)
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS06
Near Forney, TX 75126
Patrick
Job Details: 04/19/2022
Replaced rr gas valve. Unit checks good
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA54R7600AC/US 01
Near Puyallup, WA 98373
Cejay
Job Details: 04/19/2022
Customer concern is that washer is wobbly and won't go into spin. No stored errors. Ran automatic diagnostic cycle no issues. Cycle tested unit with a load no issues. Advised customer on proper loading practices and symptoms of over/unloading washer.
We serviced a
LG WASHER-TOPLOAD
Model WT7300CV/01
Near Tacoma, WA 98444
Cejay
Job Details: 04/19/2022
"Customer concern is that washer lid is not locking. DL error as soon as I tried to start a cycle. Found lid switch stuck in unlocked position. Manually cycled lock mechanism. Cycle tested unit, failed lid switch. Needs new lid switch. Follow up scheduled for 04/27 10-2pm; ordrng 1 EBF61674804 (Lid switch)"
We serviced a
AMANA DRYER-ELECTRIC
Model NED4655EW1
Near Tacoma, WA 98408
Cejay
Job Details: 04/19/2022
Installed previously ordered blower wheel. Cycle tested unit all checks good.
We serviced a
KENMORE DISHWASHER
Model 665.13463K902
Near Frisco, TX 75033
Chris
Job Details: 04/19/2022
Customer concern is unit not cleaning on top rack. Found no water flowing to upper spray arms. Motor is running. Recommend new sump assembly. Nit diverting water to upper spray arm. Instructed customer on suds. ; ordrng 1 WPW10780877 (pump&motor)
We serviced a
KITCHENAID RANGE
Model KFED500ESS02
Near Carrollton, TX 75006
Chris
Job Details: 04/19/2022
Installed cooktop. Tested. Unit checks good
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Tacoma, WA 98445
Cejay
Job Details: 04/19/2022
Installed previously ordered display and adjusters. Cycle tested unit all checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Garland, TX 75044
Chris
Job Details: 04/18/2022
Customer concern is not washing dishes well. Found dishwasher is sitting very unlevel and door is not closing correctly. Leveled unit. Door closing good now. Ran diagnostic. Only error is for door latch. Good water circulation. Instructed customer on rinsing dishes and getting hot water fill to dishwasher. Unit checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100APUS
Near Dallas, TX 75225
Patrick
Job Details: 04/18/2022
Customer concern unit will not spin or drain. Found clogged drain trap. Cleared. Tested unit. All checks good.
We serviced a
LG WASHER-TOPLOAD
Model WT7900HBA
Near Spanaway, WA 98387
Cejay
Job Details: 04/18/2022
Customer concern is that washer would not turn on. They power cycled the washer and it is now working. Cycle tested unit multiple times no issues. Advised customer if issues persists to call and schedule another appointment.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model 110.69132412
Near Spanaway, WA 98387
Cameron M.
Job Details: 04/18/2022
"Customer concern is that dryer takes multiple cycles to dry clothes. Preformed airflow test,failed (yellow). Preformed temperature checks, in range. Found wax build up in lint screen, resulting in airflow restriction. Cleaned and calibrated moisture sensors. Advised customer on proper loading practices. Also advised customer dryer vent duct needs to be cleaned."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45N5300V/A3
Near Puyallup, WA 98373
Cejay
Job Details: 04/18/2022
"Customer concern is that dryer is not heating. Found open element causing dryer not to heat. Needs new element assembly. Requires auth.; ordrng 1 DC97-14486A (ASSY DUCT HEATER), states that autho needed"
We serviced a
GE OTHER
Model PSS26LSRDSS
Near Garland, TX 75042
Chris
Job Details: 04/18/2022
Installed spring. Tested. Unit checks good. Customer said unit had water hooked up to it. Found the line was not connected and was leaking onto floor. Customer will replace water line.
We serviced a
GE WASHER-TOPLOAD
Model WPGT9360E0PL
Near Wylie, TX 75098
Chris
Job Details: 04/18/2022
Installed gearcase assembly. Tested. Unit checks good
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW0
Near McKinney, TX 75071
Chris
Job Details: 04/18/2022
Installed soap dispenser parts. Tested. Unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM3
Near Frisco, TX 75035
Chris
Job Details: 04/18/2022
Installed pump and motor. Tested. Unit checks good. No leaks.
We serviced a
GE DISHWASHER
Model GDT530PSD4SS
Near Puyallup, WA 98371
Cameron M.
Job Details: 04/18/2022
"Installed previously ordered console graphic, cycle tested unit. All checks good"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Dallas, TX 75212
Patrick
Job Details: 04/18/2022
"Customer concern unit won't power up. Diag successful entry. F0e5 off balance, f5e3 lid unlock fault. Hot/ cold reversed. Corrected, found hot valve stripped. No leak noted. Manual lid lock pass1. Ran normal cycle empty. Proper fill, good agitate action but loud grinding noise, incomplete drain. Drain pump cavitation as if empty before basket is empty. Lid lock blinking. Agitator stripped and unable to remove. Must replace drain pump, cut agitator from drive shaft and replace, replace inlet valve; ordrng 1 W10902814 (Impeller) and 1 W10528947 (Hub) and 1 W10876600 (Drain pump) and 1 W11127357 (Inlet valve assy)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB855DC3
Near Dallas, TX 75211
Patrick
Job Details: 04/18/2022
Found slider assy heavily damaged by rotor. Rotor bolt backed out of drive assembly. Replaced slider from truck stock. Tested unit. All checks good; used 1 W10734521 (Slider) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Puyallup, WA 98374
Cejay
Job Details: 04/18/2022
Customer concern is that dishwasher will run for short time then shows U0 error. Cycle tested unit. U0 error. Needs new vent fan motor. Follow up scheduled for 04/22 8-12pm; ordrng 1 5304523304 (Vent assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model DU800DWGQ0
Near DuPont, WA 98327
Cameron M.
Job Details: 04/18/2022
"Installed previously ordered pump and motor assembly, assembly appears to be used component. Cycle tested unit 3x, all checks good."
We serviced a
SAMSUNG DISHWASHER
Model DMT400RHS/XAA
Near Forney, TX 75126
Patrick
Job Details: 04/18/2022
"Customer concern, unit stops running about 10min into cycle. Heavy and smart autol lights then blink. Over fill error code. Case sensor sensor heavily soiled. Must replace sensor assy to correct issue. ; ordrng 1 DD94-01006A (Case sensor)"
We serviced a
GE WALL OVEN
Model JTP20B0F7BB
Near Murphy, TX 75094
Chris
Job Details: 04/18/2022
Replaced element. Tested. Unit checks good
We serviced a
GE WASHER-TOPLOAD
Model WPGT9360E0PL
Near Wylie, TX 75098
Chris
Job Details: 04/18/2022
Installed gearcase assembly. Tested. Unit checks good
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5200AW/A2 11
Near Tacoma, WA 98498
Cameron M.
Job Details: 04/18/2022
"Installed previously ordered thermistor and wire harness. Cycle tested unit 3x, all checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."
We serviced a
KENMORE WASHER-TOPLOAD
Model 11023912100
Near Forney, TX 75126
Patrick
Job Details: 04/18/2022
"Replaced basket, split ring and hub nut. Tested unit. All checks ok"
We serviced a
GE WASHER-TOPLOAD
Model GTW220ACK6WW
Near Rowlett, TX 75088
Patrick
Job Details: 04/18/2022
"Customer concern, unit not draining. 27 off balance error codes. Spin test passed, hot/ cold correct, pressure sensor test passed, agitate test passed. Found basket resting off center in frame. Unit off level. Levelled, basket now square. All tests good at this time."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LSQ9550PW2
Near Roy, WA 98580
Cameron M.
Job Details: 04/18/2022
"Installed sears provided dial face , cycle tested unit. All checks good"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Wylie, TX 75098
Chris
Job Details: 04/15/2022
Customer concern is lid won't lock. Found lid was pushed in causing lid not to lock. Fixed bow in lid. Bumpers on lid are also broken. Error code for off balance load as well. Suspension is bouncy and needs to be replaced. Ordering lid bumpers and Suspension. ; ordrng 2 WP9724509 (lid bumper)s and 1 W11130362 (suspension)
We serviced a
SAMSUNG RANGE
Model NX58M6630SS/AA
Near Orting, WA 98360
Cejay
Job Details: 04/15/2022
Customer concern is that over bake feature is not working. Found failed bake ignitor causing oven not to heat. Needs new ignitor. Installed new ignitor. Cycle tested unit all checks good ; used 1 WB13K21 ( OVEN IGNITER-12' LEAD W/NUTS) from stock
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA 01
Near Murphy, TX 75094
Chris
Job Details: 04/15/2022
Customer concern is unit is not cleaning dishes good and giving lc error. On arrival unit was full of dirty water. Canceled cycle and unit drained good. Sink starts backing up when draining. Uninstaller unit. Had a little amount of water in base. Ran diagnostic cycle and could not find a leak. Ran cycle good with no codes. Per tech sheet I high looped drain hose to prevent siphoning. Tested circulation with cup test to show customer water circulation. Found no other issues. Instructed customer as well on overloading. Large load of dishes was in unit at time of service with overlapping dishes.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/ A5
Near Dallas, TX 75214
Patrick
Job Details: 04/15/2022
"Customer concern, error code lc1 and 1lc1 leak detected, upper washer leaking. Found significant amount of soap covering lh leak sensor. Removed soap, tested unit. No leak found at this time. Likely cause is spilled soap. All checks good at this time."
We serviced a
HOTPOINT WALL OVEN
Model RK767G0T7BC
Near Dallas, TX 75287
Chris
Job Details: 04/15/2022
Customer concern is unit won't go into self clean after previous company serviced unit. Took off control panel and found multiple wires taped together. Also found short at clock connection. Will need new clock and wire harness. Unable to find any part numbers or breakdown. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Carrollton, TX 75006
Chris
Job Details: 04/15/2022
Replaced dispenser. Unit out on patio Uninstalled Unit checks good.
We serviced a
FRIGIDAIRE COOKTOP
Model FEC30S6AB1
Near Richardson, TX 75081
Chris
Job Details: 04/15/2022
Replaced switch and cook top. All knobs are cracked at stem and loose. Unit working good but ordering knobs ; ordrng 4 318196634 (knob)s
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4855HW1
Near Eatonville, WA 98328
Cejay
Job Details: 04/15/2022
"Customer concern is that washer gets stuck in wash cycle. Pulled error codes via service mode F8E1, long fill/no Fill. Found clogged cold water inlet screen.cleared errors codes. Cleared screen of debris. Cycle tested washer, all checks good. Collected service fee via card."
We serviced a
FRIGIDAIRE RANGE
Model FEF365BGWD
Near Garland, TX 75043
Patrick
Job Details: 04/15/2022
"Replaced elements, tested unit. All checks ok"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW0
Near Garland, TX 75043
Patrick
Job Details: 04/15/2022
"Customer concern, large elements not controlling temperature properly. Found infinite switches burned. Customer confirmed estimate. ; ordrng 2 WP3148953 (Lf/rr infinite sw)s"
We serviced a
FRIGIDAIRE RANGE
Model FEF368GCB
Near Mesquite, TX 75150
Patrick
Job Details: 04/15/2022
"Replaced rf element, lf infinite sw, and bake element. Tested unit. All checks ok"
We serviced a
KENMORE DISHWASHER
Model 665.16829000
Near Mesquite, TX 75150
Patrick
Job Details: 04/15/2022
Replaced keypad. Tested unit. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52M7750AW/A4
Near Steilacoom, WA 98388
Cejay
Job Details: 04/15/2022
Installed previously ordered lid assembly. Cycle tested unit all checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US1A
Near Richardson, TX 75081
Chris
Job Details: 04/15/2022
Heater ordered was damaged. Connector was broken. Reordering heater. ; ordrng 1 154825001 (heater)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50M7450W/A3
Near Lakewood, WA 98498
Cejay
Job Details: 04/15/2022
Customer concern is that dryer does not heat. Found damaged terminal block and power cord. Needs main wire harness and power cord. Customer paid 95. Diagnostic fee via card. Left dryer unplugged after appointment.; ordrng 1 DC93-00153M (ASSY WIRE HARNESS-MAIN) and 1 WX09X10003 (universal 5' 30amp 3)
We serviced a
LG WASHER-TOPLOAD
Model WT7300CW
Near Pacific, WA 98047
Cejay
Job Details: 04/15/2022
"Customer concern is that washer does not power on. Voltage to main board 120v. Verified console cover interference. Needs new main pcband user interface. Requires Auth ; ordrng 1 EBR86692723 (PCB ASSEMBLY,MAIN) and 1 EBR86498801 (PCB ASSEMBLY)"
We serviced a
KENMORE RANGE
Model 79074033311
Near Garland, TX 75044
Chris
Job Details: 04/15/2022
Replaced parts ordered. Tested. Unit checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5
Near Frisco, TX 75035
Chris
Job Details: 04/15/2022
Customer concern is unit unit leaking. Found two leak points on unit. The main washers door boot came off the front causing leak from main washer. Reinstalled door boot which fixed leak from front. Customer also said they couldn't run both washers at the same time. When testing both washers at the same time found fabric softer dispenser on top washer was overflowing. Will need to replace dispenser on top washer. ; ordrng 1 DC62-00702A (SEAL CAP GUIDE)
We serviced a
MAYTAG DISHWASHER
Model MDB6160AWW
Near Carrollton, TX 75007
Chris
Job Details: 04/15/2022
Customer concern is unit not draining. On arrival unit was full of clean water. Water drained out when canceled cycle. Ran diagnostic cycle and went through all functions including drain good. Ran full rinse cycle and cycled good. Will recommend replacing water valve. Possible failed water valve causing unit to fill when not in use. ; ordrng 1 WP99001359 (valve- wat)
We serviced a
GE RANGE
Model JB750SJ6SS
Near Mesquite, TX 75181
Patrick
Job Details: 04/15/2022
"Replaced element, tested unit all checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Forney, TX 75126
Patrick
Job Details: 04/15/2022
Replaced sump assy. Tested unit. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSS4
Near Gig Harbor, WA 98335
Cejay
Job Details: 04/14/2022
Customer concern is that dishwasher is not draining.Pulled errors via service mode 8-2 drain related issues. Found 120v AC at drain pump. Needs new drain pump. Installed new drain pump. Cycle tested unit all checks good.; used 1 WPW10348269 ( PUMP-DRAIN) from stock
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52M7750AV/A4 02
Near Enumclaw, WA 98022
Cameron M.
Job Details: 04/14/2022
"Customer concern is that washer does not drain and bleach dispenser has rust surrounding. Found stripped drain pump impeller, causing unit to not drain leaving water in unit. Needs new drain pump. Called authorization department to address rust complaint, complaint denied as rust is not covered by warranty. Provided customer collect call estimate for top cover replacement. Follow up visit scheduled for 4/25 8-12; ordrng 1 DC97-19289F (ASSY PUMP DRAIN)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DC4
Near Dallas, TX 75244
Chris
Job Details: 04/14/2022
Replaced lid and suspension. Tested. Unit checks good
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Allen, TX 75013
John
Job Details: 04/14/2022
Installed previously ordered control board. Cycle tested all checks good.
We serviced a
LG DRYER-ELECTRIC
Model DLE0442W
Near Graham, WA 98338
Cameron M.
Job Details: 04/14/2022
"Customer concern is that dryer does not heat. Preformed airflow test, failed (yellow). Tested voltage supply to unit, good 240v supplied. Found open thermal cutoff, causing unit to not heat. Needs new thermal cutoff, high limit thermostat, and thermistor.. installed new high limit, thermistor, thermistor. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit. All checks good. ; used 1 6931EL3003D ( THERMOSTAT), 1 6931EL3001F ( THERMOSTAT), and 1 6323EL2001B ( THERMISTOR) from stock"
We serviced a
LG WASHER-TOPLOAD
Model WT1101CW
Near Roy, WA 98580
Cameron M.
Job Details: 04/14/2022
"Customer concern is that washer produces oe error code and not draining. Cycle tested unit Found unit not draining. Found debris in drain pump, cleared debris. Cycle tested unit. All checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance."
We serviced a
SAMSUNG RANGE
Model NX58R4311SS/AA
Near Dallas, TX 75232
Patrick
Job Details: 04/14/2022
"Customer concern, constant smell of gas in oven. Confirmed. Unit pulled out on arrival. Gas line good. Found bake valve weeping constantly. Must replace valve to correct issue. ; ordrng 1 DG94-00513A (Gas valve assy)"
We serviced a
GE WALL OVEN
Model JKD3000SN1SS
Near Dallas, TX 75287
Chris
Job Details: 04/14/2022
Replaced lower cooling fan. Tested both ovens up to temperature with customer. Unit checks good.
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Plano, TX 75023
Chris
Job Details: 04/14/2022
Replaced wash pump. Tested. Unit checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC7ESWW0
Near Heath, TX 75126
Patrick
Job Details: 04/14/2022
"Customer concern, unit not agitating or advancing through cycles. Good fill on extra rinse, no agitate, normal cycle no agitate, casual cycle good agitate, good spin. Timer contacts not initiating agitate portion of cycles. Must replace timer to correct issue. ; ordrng 1 WPW10243947 (Timer)"
We serviced a
GE WASHER-FRONTLOAD
Model WCVH6260FWW
Near Forney, TX 75126
Patrick
Job Details: 04/14/2022
"Customer concern, unit not spinning. E22 fill, e70 stuck key, e23 fill e70, e31 drain. Drain test passed, fill test good foam, good normal level, good over fill, good empty. Hot/cold good. Good spin to 400, good to 1000. Ran speed wash, heavy sudsing though no detergent was added. Cause of issue is excessive detergent use causing suds to fail pressure system. During cold rinse cold water flowing very slowly. House screens clear, good pressure to valve. Must replace fill valve. ; ordrng 1 WH13X10023 (Water valve)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW8300SW03
Near Forney, TX 75126
Patrick
Job Details: 04/14/2022
"Customer concern, unit not draining. Customer had already cleaned drain trap and discontinued use before arrival. Ran drain and spin. Good pump, good spin. Ran diag test f21 long drain. Good fill, good agitate, good pump activate, no drain. Found impeller detached from drive shaft. Must replace pump. ; ordrng 1 WPW10730972 (Drain pump complete)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Grand Prairie, TX 75051
John
Job Details: 04/14/2022
Customer concern dryer not drying clothes properly. Found unit heat cycling properly in range 140-225 degrees. Found moisture not escaping unit. Fails vent check. Advised Customer that vents will need to be cleaned in order for machine to function properly. Machine functioning as designed.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NB7B
Near Irving, TX 75060
John
Job Details: 04/14/2022
Came install previously ordered drain hose and inlet valve. Found that customer had the wrong vavle under his sink changed. Advised Customer again about which valve needs to be changed before repairs can be completed. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Tacoma, WA 98445
Cejay
Job Details: 04/14/2022
"Customer concern is that dishwasher top rack has fallen and front panel has a crack. Found top rack left side adjuster broken, also dishwasher display lens is cracked. Needs new adjusters for top rack and display cover. Follow up scheduled for 04/19 8-12pm; ordrng 2 WPW10546503 (adjuster)s and 1 W11481723 (DISPLAY)"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11068622700
Near Spanaway, WA 98387
Cejay
Job Details: 04/14/2022
"Customer concern is that dryer is not heating. Found open element causing dryer not to heat.needs new element. Installed new element. Cycle tested unit, all checks good.; used 1 279838 ( ELEMENT,HEATER) from stock"
We serviced a
GE OTHER
Model PSS26LSRCSS
Near Richardson, TX 75081
Chris
Job Details: 04/14/2022
"Customer concern is neither section getting to temp. Found ice build up on freezer evap. Unit not going through defrost. Tested heater. Found open defrost heater. Replaced heater and defrost thermostat. Unit cooling good after. Picked up parts at reliable. ; ordrng 1 WR51X10055 (heater,defrost) and 1 WR50X10068 (thermostat defrost)"
We serviced a
GE OTHER
Model PSS26LSRDSS
Near Garland, TX 75042
Chris
Job Details: 04/14/2022
Customer concern is the control panel and dispenser are taken apart due to Customer trying to replace paddle. Put back together all pieces. Unit is missing spring for the paddle. Will order new spring. No water is hooked up to unit. ; used 1 WR49X10233 (spring torsion fit) from stock
We serviced a
GE WASHER-TOPLOAD
Model WSLS1500H2WW
Near Dallas, TX 75209
Patrick
Job Details: 04/14/2022
"Replaced key pad. Unable to replace inlet valve assy because wall valve will not shut off. Tested unit. All checks ok. Good fill, good fill stop, good agitate, good drain, good spin."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Dallas, TX 75232
Patrick
Job Details: 04/14/2022
Found infinite sw mounting plate loose on switch body. Repositioned and clamped properly. Tested unit. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6500EW/A3 01
Near Spanaway, WA 98387
Cameron M.
Job Details: 04/14/2022
"Customer concern is that dryer makes noise during operation. Preformed airflow test failed (yellow).Found seized left rear roller, causing noise during operation. Needs new roller. Installed new roller and cleaned and lubed remaining three. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested, all checks good. Advised customer dryer vent duct needs to be cleaned. ; used 1 DC97-16782A ( DRUM ROLLER) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV400EWHDWR/AA
Near Frisco, TX 75035
John
Job Details: 04/14/2022
Customer concern dryer not heating and shutting down after a couple minutes of running. Found dryer shutting off after approximately 3-5 minutes and unable to restart immediately. Also found open heating element causing no heat. Customer advised that the unit stopped heating after the shut down issue started. Needs new motor and heating element to correct issues. AHS to supply NLA parts.; ordrng 1 DC90-09165A (Duct motor) and 1 DC97-14486A (Element assy)
We serviced a
KITCHENAID DISHWASHER
Model KUDP01FLSS1
Near Dallas, TX 75230
Chris
Job Details: 04/14/2022
Customer concern is dispenser door not always opening. Door is hard to open and close. Unit is filling and washing good. Will need new dispenser. ; ordrng 1 WP8558129 (dispenser)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5400AW/US
Near Dallas, TX 75220
Chris
Job Details: 04/14/2022
Customer concern is unit leaking. Customer answered door and said that unit is now working and they no longer need service.
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79641382410
Near Tacoma, WA 98422
Cejay
Job Details: 04/14/2022
Customer concern is that washer is shaking. Cycle tested washer empty no issues. With a load no issues. Ran diagnostics spin test rpms at 1150 no issues. U it working as designed at time of service. Advised customer on proper loading practices.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Frisco, TX 75035
John
Job Details: 04/14/2022
Installed previously ordered mid and lower spray arms. All checks good.
We serviced a
SAMSUNG DISHWASHER
Model DW80F800UWS/AA01
Near Plano, TX 75093
John
Job Details: 04/13/2022
Customer concern DW leaking from door. Found vent assy broken and not holding vent cover in place. Also found tub sweeper seal has been replaced however it was pinched in between outer and inner door in one place approx. 2 inches long. I pulled seal out of gap between door panels but it is still leaking from that spot. Both issues causing leak at door. Needs new vent assy. and tub sweeper seal. AHS to supply NLA parts.; ordrng 1 DD94-01045A (ASSY-CASE VENT) and 1 DD62-00048A (Tube seal)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE52M7750V/A3
Near Irving, TX 75060
Patrick
Job Details: 04/13/2022
Replaced lint trap. Lint filter cover damged in box. Must reorder lint filter coverand return to complete repair. ; O-emld tckt
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA 02
Near Gig Harbor, WA 98329
Cejay
Job Details: 04/13/2022
"Customer concern is that oven does not heat properly and the convection setting does not work. No stored error codes Temperature tested unit it at multiple temperatures. 350, 400, 425. All temperatures checks good. Fan does operate during convention setting. Unit working as designed. Customer education"
We serviced a
KENMORE DISHWASHER
Model GLD4560R00SS
Near Rockwall, TX 75087
Chris
Job Details: 04/13/2022
Customer concern is unit not draining. When pump runs it drains very slow. Drained tub. Pulled unit out. Took off drain hose. Can not find clog. Will need new drain pump and hose. ; ordrng 1 WD26X10046 (pump asm) and 1 WD24X10045 (drain tube a)
We serviced a
GE WASHER-TOPLOAD
Model HTW240ASK6WS
Near McKinney, TX 75069
John
Job Details: 04/13/2022
"Installed previously ordered transmission, hub seal, pully and nut and belt. While re installing agitator the bolt that holds the agitator broke inside transmission. Unable to retrieve bolt with out messing up threads on transmission. Needs new transmission.; ordrng 1 WH38X27335 (PLATFORM TRANS ASM KIT LE)"
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Frisco, TX 75034
John
Job Details: 04/13/2022
Installed previously ordered handle. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5200AW/A2 11
Near Tacoma, WA 98498
Cameron M.
Job Details: 04/13/2022
"Customer concern is that washer takes hours to complete cycle. Found te1 (open thermistor) error via service mode. On initial visual inspection of thermistor wire connection , found wires pulled from thermistor connection, causing unit to not register temperatures in tub. Also found ground connection broken. And broken thermistor harnesses side connection broken. Needs new thermistor and wire harness. Customer declined repair at this time. Collected payment via debit card."
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/AA 00
Near Lakewood, WA 98498
Cameron M.
Job Details: 04/13/2022
"Installed previously ordered sump assembly and seal, cycle tested unit 3x, all checks good advised customer on regular cleaning intervals. Also advised customer on using high quality detergent. Left failed part with customer as it caused a water leak."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LSQ8200HQ0
Near Grand Prairie, TX 75050
Patrick
Job Details: 04/13/2022
Replaced pressure sw. Tested unit. Checks good
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EW/A3 04
Near Tacoma, WA 98444
Cejay
Job Details: 04/13/2022
Customer concern is that dryer is not heating properly. Preformed airflow test failed (red) temperature checks good. Advised customer dryer ducts needs service.customer signed airflow acknowledgement.