Service History 44 - RPS Appliance Repair

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6600SW2

Near Graham, WA 98338

Cameron M.

Job Details: 05/02/2023

"Customer concern is that washer does not drain and spin. Found debris in drain pump ,causing unit to drain at reduced rate. With approval of customer, removed debris. Cycle tested unit, all checks good. Collected pay via card payment."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Enumclaw, WA 98022

Cameron M.

Job Details: 05/02/2023

"Customer concern is that washer does not power. Unit stoped mid cycle and did not drain. Verified voltage to unit,good 120v. Tested ohms of drain pump, out of range. Found drain pump failure, causing main control short. Resulting in unit not powering. Needs new drain pump and control. Advised customer parts require authorization, may take time.; ordrng 1 W11417466 (CNTRL-ELEC) and 1 W11399437 (PUMP-WATER)"

We serviced a

LG DISHWASHER

Model LDF8874ST

Near Dallas, TX 75225

Patrick

Job Details: 05/02/2023

"Customer concern, loud squeeking noise from motor. Confirmed. Replaced motor from preorder. Tested unit, no leak, good spray, no noise. All checks good."

We serviced a

GE WASHER-TOPLOAD

Model GTWS8350H1WS

Near Plano, TX 75093

Lane

Job Details: 05/02/2023

Installed new control panel and performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Dallas, TX 75225

Patrick

Job Details: 05/02/2023

"Replaced control, ran svc cycle. All checks good"

We serviced a

LG WASHER-TOPLOAD

Model WT5680HWA

Near Plano, TX 75093

John

Job Details: 05/02/2023

Customer concern is washer will not drain. Found drain pump rattling and no water movement. Replaced drain pump with pre ordered pump. All checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NS2A

Near Tacoma, WA 98408

Cejay

Job Details: 05/02/2023

Installed previously ordered drain pump. Cycle tested unit all checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2 11

Near Plano, TX 75075

John

Job Details: 05/02/2023

Customer concern is knob broken. Found knob broken at connection to spline. Replaced knob from pre ordered parts. Cycle tested unit. All checks good.

We serviced a

DACOR COOKTOP

Model n/a

Near Plano, TX 75093

Lane

Job Details: 05/02/2023

Customer stated left rear and left front burners continuously spark. Performed diagnostics found ignition system faulty. Multiple parts need replacing. Contacting customer back with estimate.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS3

Near Murphy, TX 75094

Lane

Job Details: 05/02/2023

Customer stated dishwasher doesn't fill. Performed diagnostics found unit does fill but wash pump id faulty. Sump assembly needs to be replaced. All other functions checked good at time of service. ; ordrng 1 W10805015 (Pump and motor)

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11047511701

Near Dallas, TX 75208

Patrick

Job Details: 05/02/2023

"Customer concern, unit will not complete cycle. F31 mcu failure. Found broken shock also. Must replace in order to complete diagnosis. ; ordrng 4 WPW10163171 (Shock absorber)s and 1 WPW10163007 (Mcu)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC200XW2

Near Dallas, TX 75219

Patrick

Job Details: 05/02/2023

"Customer concern, unit leaks during use. No evidence of leak underneath unit. Ran rinse and spin with super load size. No leak noted, during cycle. Found capacitor out of range, 15uf. Must replaceCapacitor.; ordrng 1 W10804665 (Capacitor)"

We serviced a

KENMORE LAUNDRY CENTER

Model 41794712400

Near Dallas, TX 75204

Patrick

Job Details: 05/02/2023

"Replaced element and hi limit. Tested unit on timed, high. All checks good."

We serviced a

AMANA DRYER-ELECTRIC

Model NED4655EW0

Near Enumclaw, WA 98022

Cameron M.

Job Details: 05/02/2023

"Customer concern is that dryer produces noise during operation. Found failed rollers, causing heavy knocking noise during operation. Needs new rollers. Installed new rollers, cycle tested unit, all checks good. Preformed airflow test, failed(yellow). Advised customer dryer vent needs to be cleaned, to ensure adequate airflow and prevent damage to unit. ; used 1 349241T (SUPPORT,ROLLER (2 PACK)) from stock"

We serviced a

LG WASHER-FRONTLOAD

Model WM2277HS

Near Tacoma, WA 98402

Cejay

Job Details: 05/02/2023

Previously ordered AHS supplied board is incorrect part. Reordered main PCB. ; ordrng 1 6871ER1003C (MAIN PCB)

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPB7

Near Ruston, WA 98407

Cejay

Job Details: 05/02/2023

"Unable to preforme repair due to how drain line is snaked through, under and behind cabinets along with water supply line and power supply line through multiple angled twists and turns both water and power supply lines would have to be removed to allow room for drain line to fit with more the half the distance not allowing for visual of supply line route. Called Auth dept. Repair denied due to access issue, advised customer will be contacted by AHS"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11022242510

Near Dallas, TX 75227

Patrick

Job Details: 05/02/2023

"Customer concern, unit will not complete cycle. Found f7e5 error code, shifter fault. Good agitate, unit will not spin. Motor good 4ohm both windings from harness. Good 120vac to unit. Upon spin attempt unit tests itself. Good agitate. Must replace faulty board. ; ordrng 1 W11125014 (Control board)"

We serviced a

KITCHENAID DISHWASHER

Model KUDP01FLSS6

Near Dallas, TX 75248

John

Job Details: 05/02/2023

"Customer cocner is DW door will not close. Found both hinges bent to the point that the inner door is severely warped and pushing itself against the left side of the unit. Found door gasket cut through and starting to leak. Found mounting holes for console broken and screws missing. Needs new inner door, hinges, screws, door gasket, door links, and control panel.; ordrng 1 8530900 (Inner door) and 1 WP8269259 (Gasket) and 1 WP8534853 (Right side hinge) and 1 WP8534854 (Left side hinge) and 1 8194001 (Door link) and 1 W11196317 (Door gasket) and 1 WP8531267 (Control panel) and 2 WPW10348409 (Screw)s"

We serviced a

LG DISHWASHER

Model LDS5040ST

Near Carrollton, TX 75007

John

Job Details: 05/02/2023

Customer concern is DW still giving diverter error. Found multiple screws stripped and/or plastic mounts broken that secure filter assy to sump assy causing seal between pump body and filter to not seal and water to never make it to spray arms. Must replace sump assy.; ordrng 1 AJH31248608 (Sump assy)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Puyallup, WA 98372

Cameron M.

Job Details: 05/02/2023

"Customer concern is that washer produces noise during operation and does not balance during spin cycle. Cycle tested unit, found worn belt causing squealing noise during spin cycle. Also found worn suspension rods, causing out of balance condition during spin cycle.Needs new suspension rods, belt and pully. Follow up visit scheduled for 5/19 8-12; ordrng 1 W10780045 (SUSPENSION) and 1 W10721967 (CAM) and 1 WPW10006384 (BELT)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADW3

Near DuPont, WA 98327

Cejay

Job Details: 05/02/2023

"Customer concern is dishwasher is not drying and has poor wash performance. Pulled error codes F7E1. Preformed service diagnostic cycle, confirmed operation of heater. Stressed wash pump no issues. Advised customer on regular cleaning cycles, and using high quality dedergent. Provided customer with samples. All checks good."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5700XW0

Near Dallas, TX 75225

Patrick

Job Details: 05/01/2023

Unit unrepairable. Auth # 201mavi

We serviced a

GE DISHWASHER

Model GLDT696D00SS

Near Farmers Branch, TX 75234

John

Job Details: 05/01/2023

Customer concern is tenant told her that the wires beneath unit look like they may not work. Customer advised that the DW has been in storage for a couple years. Found no water supply hooked up to unit as well as substantial rodent damage to wiring beneath unit. Advised Customer that rodent damage is not covered under her warranty. Customer understood and stated that she will just go ahead and replace unit.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SF0A

Near Rockwall, TX 75087

Lane

Job Details: 05/01/2023

Rep.aced control panel and performed multiple function tests. All functions checked good at time of service

We serviced a

SPEED QUEEN WASHER-TOPLOAD

Model AWNE9RSN116TW01

Near Graham, WA 98338

Cejay

Job Details: 05/01/2023

"Customer concern is that washer is making a grinding noise durring the spin cycle. Visual inspection of upper and lower bearings good. Motor pully and belt good. Cycle tested washer empty no noise. Cycle tested washer with a load of towels, could not replicate noise. Advised customer on proper loading practices and using high quality dedergent and quantities. No mechanical or component failures at time of service."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2

Near Rowlett, TX 75088

Lane

Job Details: 05/01/2023

Customer stated dryer won't tumble. Preformed diagnostics found faulty idler pulley. Replaced idler and performed multiple function tests. All functions checked good at time of service.; used 1 DC93-00634A (Idler pulley) from stock

We serviced a

OTHER REFRIGERATOR

Model T-49

Near Garland, TX 75043

Lane

Job Details: 05/01/2023

Installed new door gaskets and confirmed operation. Advised customer gaskets will take dome time to conform yo refrigerator case. Unit was running at 37 at time of service.

We serviced a

FISHER PAYKEL WASHER-TOPLOAD

Model GW11

Near Tacoma, WA 98443

Cameron M.

Job Details: 05/01/2023

"Customer concern is that washer produces squealing noise during operation. Found faulty drain pump motor,causing squealing noise during operation. Needs new drain pump. Customer declined to repair."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Buckley, WA 98321

Cameron M.

Job Details: 05/01/2023

"Customer concern is that washer does not start cycle on any setting outside of heavy-duty, noise during final 3-5 minutes of cycle. Found no errors stored via service mode. Found 20 cents in space between washplate and drum asm, causing noise during operation. Found rotor screw backed out ,causing unit to not properly engage shifter and rotor creating noise during spin cycle. Removed change. Secured rotor fastener. Cycle tested unit. All checks good"

We serviced a

LG DRYER-ELECTRIC

Model DLEX3470V

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 05/01/2023

"Customer concern is that dryer takes multiple cycles to dry clothes. Unit pulled from location and disconnected from vent prior to service visit. Preformed temperature checks vent off, in range. Replaced vernt hose. Preformed temperature checks vent on ,in range. Preformed airflow test, failed. Advised customer dryer vent duct needs to be cleaned. Also Advised customer to monitor and call if issues persist. Collected payment via ; used 1 E4E (4' 90DEG ELBOW), and 1 MFX48 (4' X 8' DUCT) from stock"

We serviced a

KENMORE RANGE

Model 790.78628703

Near Farmers Branch, TX 75244

John

Job Details: 05/01/2023

"Installed new orifice/igniter, spark module, and wiring harness. All checks good."

We serviced a

GE RANGE

Model JBS160DM1BB

Near Dallas, TX 75228

John

Job Details: 05/01/2023

"Customer concern is oven door has fallen and can't be closed. Found the screws that secure inner door to outer door panel are missing causing outer door panel to fall off of inner panel. Found door handle screws missing and handle broken. Mounting tabs at base of outer panel are bent and broken. Outer panel is severely warped so that it doesn't line up to holes on inner door. Gasket is ripped in several places. Needs new outer door assy, gasket, handle, and various missing screws, spacers, and washers.; ordrng 1 WB15T10213 (Handle) and 1 WB07X20288 (Barrier door) and 1 WB56X21214 (Door panel) and 1 WB35X29720 (Door gasket) and 1 WB02X29637 (Badge) and 4 WB01K10012 (Door handle screw)s and 2 WB02K10156 (Spacer)s and 1 WB02X32438 (Screw) and 2 WB1X119D (Washer)s"

We serviced a

GE WALL OVEN

Model JGRP20SEN2SS

Near Dallas, TX 75203

Patrick

Job Details: 05/01/2023

Replaced igniter tested unit. All checks good.

We serviced a

GE DRYER-ELECTRIC

Model DHDSR46EE1WW

Near Dallas, TX 75217

Patrick

Job Details: 05/01/2023

Replaced bearing assy. Tested unit. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC300XW0

Near Dallas, TX 75217

Patrick

Job Details: 05/01/2023

"Customer concern unit not spinning, f7e1 sensor faultf, 7e7 motor rpm, f8e3 overflow. Replaced shifter from truck stock. Good spin, f7e7 reappears. Found basket not spinning smoothly. Failed gearcase. Must replace.; ordrng 1 W11454741 (Gearcase), used 1 WPW10006355 (Shifter) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV56H9100EG/A2

Near Sumner, WA 98390

Cameron M.

Job Details: 05/01/2023

"Customer concern is that dryer produces squealing noise during operation. Found front right and front center rollers seized, causing unit to produce noise during operation. Installed new rollers, cleaned and lubed remaining. Cleaned and vacuumed inside of unit. Cleaned and calibrated moisture sensor. Cycle tested unit, all checks good ; used 2 DC97-16782A (DRUM ROLLER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADS2

Near Spanaway, WA 98387

Cejay

Job Details: 05/01/2023

"Customer concern is that dishwasher is not draining. Found clog in airgap. no stored error codes. Cleared clog and preformed service cycle all functions operational. Stress tested drain pump no issues, all checks good."

We serviced a

KENMORE RANGE

Model 79073433310

Near Spanaway, WA 98387

Cejay

Job Details: 05/01/2023

"Curtomer concern is that bake and broil dose not ignite. Found failed ignitior, installed new ignitor, no glow. Found failed conteol board causing oven not to operate. Needs new control board. Follow up scheduled for 05/05 8-12pm; ordrng 1 316455430 (CLOCK/TIMER), used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11096588210

Near Gig Harbor, WA 98335

Cejay

Job Details: 05/01/2023

"Customer concern is that dryer will shut off shortly afterr starting a cycle. Verified customer concern. Found heavy debris in dryer cabinet posibly causing motor to over heat, found worn idler and belt, evacuated excess lint from dryer cabinet, installed new idler and belt, cycle tested dryer, unit will shut off after 5 minutes. Found failed motor causing dryer not to operate. Needs new motor, blower wheel, houseing and base. Requires auth. ; ordrng 1 279787 (MOTOR-DRVE) and 1 WP697772 (WHEEL) and 1 WP8544363 (HOUSING) and 1 WP3387118 (BASE), used 1 661570V (BELT), and 1 W10837240 (BRACKET) from stock"

We serviced a

GE REFRIGERATOR

Model GDE25ESKLRSS

Near Garland, TX 75041

Lane

Job Details: 05/01/2023

Clarified diagnoses with customer. Customer understands causes for temperature fluctuations. Unit needs to be defrosted overnight with doors open for frost accumulation to melt restoring proper airflow.

We serviced a

FRIGIDAIRE COOKTOP

Model FPEC3685KSA

Near Plano, TX 75074

Lane

Job Details: 05/01/2023

"Part received for cooktop is incorrect. Part packaged incorrectly, in addition wire harness with new user control and indicator light need replacing. ; ordrng 1 318402412 (Harness) and 1 316543603 (User control) and 1 316442119 (Relay board) and 1 318337201 (Light)"

We serviced a

GE DISHWASHER

Model GDF530PGM0WW

Near Dallas, TX 75243

Lane

Job Details: 05/01/2023

Installed new user control and performed function test. All functions checked good at time of service.

We serviced a

KITCHENAID RANGE

Model KGST307HBS4

Near Dallas, TX 75225

John

Job Details: 05/01/2023

Installed new temp sensor. Preheated unit to 350. Unit heats to and maintains 350. Canceled and preheated to 400. Unit heats to and maintains 400. All checks good.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6630HW0

Near Tacoma, WA 98444

Cejay

Job Details: 05/01/2023

"Customer concern is that washer is producing an error and stopped in the middle of a cycle and had left black debris on fabrics. Pulled error codes, F0E2,F0E2,F9E1,F0E5,F5E2. cleared errors. Preformed automatic diagnostic test, unit powered down before completion. Reactivated service mode display was partial Prefromed key encoder test pass, cycle tested washer multiple times no issues. Advised customer on proper door seal and glass maintenance to prevent mold from building up on door seal. U it will need new HMI and ACU for inttermitten shut down issues. Requires auth. ; ordrng 1 W11325572 (CNTRL-ELEC) and 1 W11322883 (CNTRL-ELEC)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC200XW2

Near Dallas, TX 75219

Patrick

Job Details: 05/01/2023

Replaced dampers and tub ring. Tested unit. All checks good.

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSJ0WW.

Near Dallas, TX 75204

John

Job Details: 05/01/2023

"Customer concern is unit not draining/spinning. Ran lid lock test, lock fails to engage randomly, however lid lock light illuninates each time regardless of condition of lock. Needs new lid lock and control board kit.; ordrng 1 WH44X10288 (Lid lock) and 1 WH49X25738 (Control board and motor kit)"

We serviced a

ELECTROLUX DISHWASHER

Model EWDW6505GS0

Near Dallas, TX 75244

Lane

Job Details: 05/01/2023

Customer stated dishwasher has a bad smell and has standing water. Performed diagnostics found drain hose not ran properly causing flow back from disposal and upper spray arm manifold not positioned correctly causing wash quality issues. Corrected drain hose and spray arm Performed multiple function tests after repair.

We serviced a

GE WASHER-TOPLOAD

Model GTW680BSJ4WS

Near Puyallup, WA 98374

Cameron M.

Job Details: 05/01/2023

"Customer concern is that washer does not drain and complete cycle. Using newfi device, found firmware update needed attempted updating firmware, failed. Also found multiple pressure sensor errors, causing unit to cancel cycle. During cycle test . Found main board not communicating single voltage to drain pump, causing unit to not drain and complete cycle. Needs new drain pump and control board. Advised customer parts show out of stock, AHS TO SUPPLY. ; ordrng 1 WH22X35757 (MAIN-UI CONTROL BOARD HE TL27 W/INST CARD) and 1 WH23X28418 (PUMP DRAIN ASM)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EW/A3 04

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/01/2023

Installed previously ordered motor module. Cleaned And vacuumed inside of unit. Cleaned and calibrated moisture sensor Cycle tested unit. All checks good

We serviced a

LG WASHER-TOPLOAD

Model WT1001CW

Near Dallas, TX 75205

John

Job Details: 05/01/2023

"Installed new drain pump and shift motor. Cycle tested unit, found shifter now operating properly and draining. Upon 3rd time draining unit, found drain pulsing and not starting. Voltage checked drain pump and found control board sending between 45vdc and 120vdc. Wire continuity checks good. Also found small tear at end of drain hose that attaches to drain pump. Able to patch hose temporarily in order to test but will need to be replaced. Needs new control board and drain hose. ; ordrng 1 EBR75857906 (Control board) and 1 AEM73213001 (Drain hose)"

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWM2

Near Irving, TX 75063

Lane

Job Details: 04/28/2023

Customer stated dishwasher panel is broken and it won't turn on. Preformed diagnostics foumd control panel is broken with several screw missing. Wire harness is melted in several areas. Thermal fuse is blown. Main control board is burnt. Unable to test for function due to severity of damage. ; ordrng 1 WPW10413098 (Wire harness) and 4 Needsresesrch (Door panel screws upper)s and 1 W10258275 (Fuse)

We serviced a

KENMORE DRYER-ELECTRIC

Model 97093800

Near Dallas, TX 75252

John

Job Details: 04/28/2023

Customer concern is dryer won't start and makes humming noise. Found motor humming and not starting unless rotation is started by hand. Found start winding not engaging. Needs new motor and blower wheel.; ordrng 1 279787 (Motor) and 1 WP697772 (Blower wheel)

We serviced a

LG DISHWASHER

Model LDF7551ST

Near Irving, TX 75063

Lane

Job Details: 04/28/2023

Customer stated dishwasher doesn't drain well and gives error message. Performed diagnostics found drain hose needs to be replaced with new drain pump motor. Dishwasher has significant detergent buildup. Unit will need to be cleaned to prevent suds causing leak. ; ordrng 1 EAU62043403 (Drain pump motor) and 1 AEM69493808 (Drain hose)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV50F9A8EVP/A2

Near Plano, TX 75093

John

Job Details: 04/28/2023

"Customer concern is dryer lint is wet. Ran vent check with home vent disconnected, passes green. Ran vent check with home vent connected, fails RED. Advised Customer that vents need to be cleaned in order for dryer to perform properly. All other checks good."

We serviced a

SAMSUNG RANGE

Model NX58K3310SS/AA

Near Dallas, TX 75231

Patrick

Job Details: 04/28/2023

"Customer concern, smells gas from rf valve. Confirmed. Must replace rf valve. Instructed customer to turn off gas supply. ; ordrng 1 DG94-00932C (Rf valve)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA

Near Puyallup, WA 98373

Cejay

Job Details: 04/28/2023

"Customer concern is that dishwasher wont start cycle and beeps after about 20 seconds and previously had poor wash perfomance. No errors but found water vane is not moving causing poor wash. Requires auth, advised customer parts show out of stock and may take time to recive.; ordrng 1 DD97-00484D (ASSY MOTION) and 1 DD97-00501E (ASSY VANE)"

We serviced a

GE DISHWASHER

Model GSD2100V50BB

Near Dallas, TX 75238

Patrick

Job Details: 04/28/2023

"Customer concern, timer not advancing. Confirmed. Must replace timer. ; ordrng 1 WD21X10474 (Timer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Puyallup, WA 98375

Cameron M.

Job Details: 04/28/2023

"Installed previously ordered sump asm,cycle tested unit 3x. All checks good. Customer declined to retain old part."

We serviced a

GE DISHWASHER

Model GPT225SSL0SS

Near Tacoma, WA 98404

Cameron M.

Job Details: 04/28/2023

"Installed previously ordered unicouple assembly, cycle tested unit. All checks good"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW6630HC0

Near Coppell, TX 75019

Lane

Job Details: 04/28/2023

Customer stated washer isn't filling correctly. Performed diagnostics found water valve not flowing correctly. All other functions checked good at time of service. ; ordrng 1 W11316255 (Fill valve) and 1 W11316256 (Fill valve)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDX655DW1

Near Mesquite, TX 75149

Patrick

Job Details: 04/28/2023

"Customer concern, unit not heating intermittently. Timer failed jiggle test. Must replace time. ; ordrng 1 WPW10642928 (Timer)"

We serviced a

WHIRLPOOL RANGE

Model RF264LXSB0

Near Rowlett, TX 75088

John

Job Details: 04/28/2023

"Customer concern is when he was cooking, the left front burner became unable to turn down and element sparked and then shut off. Found element receptacle grounded to case and element fails continuity check. Must replace element, infinite switch, and receptacle.; ordrng 1 814399 (Element receptacle) and 1 WPW10259865 (Element FL) and 1 WP3149400 (Infinite switch LF)"

We serviced a

LG DISHWASHER

Model LDS5540ST

Near Rowlett, TX 75089

John

Job Details: 04/28/2023

Installed new drain hose. All checks good.

We serviced a

GE DRYER-ELECTRIC

Model GTD33EASK0WW

Near Heath, TX 75032

John

Job Details: 04/28/2023

"Customer concern is dryer will not start. Found L1 to N has 120vac. L2 to N has 0vac. L1 to L2 has 120vac. Cycled breaker, no change. Advised Customer that a eletricain will be necessary to resolve power issue. All other checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAS1

Near Mesquite, TX 75181

Patrick

Job Details: 04/28/2023

"Customer concern, door falls open. Found broken door spring. Must replace; ordrng 1 WPW10337934 (Door spring)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS1

Near Dallas, TX 75287

Lane

Job Details: 04/28/2023

Customer stated dishwasher doesn't wash. Performed diagnostics foumd faulty sump assembly. All other functions checked good at time of service. ; ordrng 1 W10805015 (Sump assy)

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050US/AA 03

Near Tacoma, WA 98465

Cameron M.

Job Details: 04/28/2023

"Customer concern is that dishwasher does not drain. Attempted cycle test, Verified customer concern of unit not draining. Found seized drain pump impeller, causing unit to not drain. Needs new drain pump follow up visit scheduled for 5/9 8-12 customer advised friend will be present for repair. ; ordrng 1 DD81-01527A (SVC PUMP-DRAIN;B25-3A02)"

We serviced a

GE DRYER-ELECTRIC

Model DBXR463EG7WWDBXR463E

Near Heartland, TX 75126

Patrick

Job Details: 04/28/2023

"Panel kit came incomplete, must order additional parts. ; ordrng 1 WE1M570 (Strike clip) and 1 WE14X25080 (Lower duct) and 1 WE09X27634 (Felt) and 1 WE1M825 (Gasket)"

We serviced a

GE REFRIGERATOR

Model GDE25ESKLRSS

Near Garland, TX 75041

Lane

Job Details: 04/28/2023

Customer stated unit doesn't cool properly. Performed diagnostics foumd freezer door isn't closing correctly causing frost built up affecting cooling function. Advised replacing both freezer door rails and adjusting refrigerator door to prevent dragging.

We serviced a

LG DRYER-ELECTRIC

Model DLE5977W

Near Spanaway, WA 98387

Cejay

Job Details: 04/28/2023

"Installed previously ordered rear rollers and drum, cycle tested dryer all checks good."

We serviced a

FRIGIDAIRE RANGE

Model LGGF3043KFM

Near Bonney Lake, WA 98391

Cejay

Job Details: 04/28/2023

"Installed previously ordered AHS supplied bake ignitor, RR and center cap ignitors, ignitor harnes and spark module. Cycle tested all burners and bake cycle, all checks good."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Bonney Lake, WA 98391

Cejay

Job Details: 04/28/2023

"Customer concern is that convection setting is not working properly and is making a noise. No stored errors. Verified operation of convection fan and cooling componenet activation, no noise. Cycle tested oven convection cycle at multiple temperatures. Could not replicate noise, no mechanical or componenet failures at time of service."

We serviced a

GE WASHER-TOPLOAD

Model WHDSR109J8WW

Near Puyallup, WA 98371

Cejay

Job Details: 04/28/2023

"Installed previously ordered capacitor. Cycle tested washer with a load to verify agitation and spin operation, all checks good."

We serviced a

GE DRYER-ELECTRIC

Model GFDR485EF1MC

Near Murphy, TX 75094

John

Job Details: 04/28/2023

"Customer concern is dryer giving burning smell. Found when unit is started, buzzing sound occurs and right side of control panel starts smoking. Found burnt control board causing smell. Needs new control board and knob.; ordrng 1 WH01X10748 (Knob) and 1 WH01X10743 (Knob retainer) and 1 WE04X23220 (Control board)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Plano, TX 75074

John

Job Details: 04/28/2023

Customer concern is cooktop glass is cracked. Confirmed broken cooktop. Advised Customer that warranty company may or may not cover cooktop.; ordrng 1 W11175876 (Cooktop)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV40J3000EW/A2 02

Near Allen, TX 75013

John

Job Details: 04/28/2023

"Customer concern is dryer making very loud noise. Confirmed noise. Found both rear rollers worn and separated from metal insert as well as idler pulley work and squeeking. Replaced rollers and idler pulley from truck stock. All checks good.; used 2 DC97-16782A (DRUM ROLLER), and 1 DC93-00634A (IDLER ASSEMBLY) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDP02FRSS4

Near Plano, TX 75093

John

Job Details: 04/28/2023

"Customer concern is DW will not start. Found when cycle is started, unit will not fill. Found no voltage supplied to inlet valve casuin unit to not fill. Needs new control board.; ordrng 1 WPW10084141 (Control board)"

We serviced a

ROPER RANGE

Model N9457X5

Near Tacoma, WA 98443

Cameron M.

Job Details: 04/28/2023

"Customer concern is that oven does not heat on bake or broil without repeated attempts. Cycle tested unit. found sticking relay, causing oven to not heat. Needs new oven relay bord. Advised customer parts show NLA, No repair available at this time. Collected 95+tax via card payment"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6120HW0

Near Garland, TX 75044

Lane

Job Details: 04/28/2023

Customer stated washer makes squealing noise. Performed diagnostics found faulty belt. Replaced belt and performed multiple function tests. ; used 1 W11239857 (Belt) from stock

We serviced a

GE LAUNDRY CENTER

Model WSM2420TCAWW

Near Dallas, TX 75204

Patrick

Job Details: 04/28/2023

"Customer concern, unit will not drain/ spin. Found broken lid sw. Must replace. ; ordrng 1 WH12X955 (Lid sw)"

We serviced a

SAMSUNG DISHWASHER

Model DMT400RHS/XAA

Near Dallas, TX 75219

Patrick

Job Details: 04/28/2023

Replaced vent. Tested unit. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45T6000W/A3

Near Tacoma, WA 98445

Cejay

Job Details: 04/28/2023

"Customer concern is that dryer is taking multiple cycles to dry. Preformed airflow test failed (yellow). Dryer is not heating. Foumd open thermal cutoff causing dryer not to heat. Needs new thermal cutoff and operating thermostat. Installed new thermostat and cutoff. Cycle tested dryer all checks good. Advised customer vents need service. ; used 1 DC47-00018A (OPERATING THERMOSTAT), and 1 DC96-00887C (THERMAL CUT-OFF) from stock"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED7230HW0

Near Puyallup, WA 98375

Cejay

Job Details: 04/28/2023

"Customer concern is that dryer is not heating. Preformed airflow test pass. Confirmed 240v supply to unit. F2E1,F3E2, found open moisture sensor, also found open element causing dryer not to heat needs new element and moisture sensor harnes. Follow up scheduled for 05/05 8-12; ordrng 1 WP3387747 (ELEMENT) and 1 WPW10298258 (HARNS-WIRE)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5000EW/A3 01

Near Carrollton, TX 75007

John

Job Details: 04/27/2023

Customer concern is dryer not heating. Confirmed no heat. Found open heating element causing no heat condition. Replaced element from truck stock. All checks good.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock

We serviced a

GE DISHWASHER

Model GDF520PSF4SS

Near Plano, TX 75074

John

Job Details: 04/27/2023

Installed new drain pump. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Garland, TX 75040

John

Job Details: 04/27/2023

Installed new suspension rods. All checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US3A

Near Graham, WA 98338

Cejay

Job Details: 04/27/2023

"Customer concern is that dishwasher is not draining. Upon arrival standing water in tub. Cleared airgap with brush, unit drained. Cycle tested unit and prefomed second cancel drain good. Stress tested drain pump multiple times no issues all checks good."

We serviced a

KITCHENAID COOKTOP

Model KECC607BBL01

Near Forney, TX 75126

Patrick

Job Details: 04/27/2023

"Customer concern, unit will not stay hot. Tested on high. Element maintains 950* properly at this time. Found f1e1 error code. Must replace appliance manager; ordrng 1 WPW10387653 (Appliance manager)"

We serviced a

LG WASHER-TOPLOAD

Model WT7300CV

Near Spanaway, WA 98387

Cameron M.

Job Details: 04/27/2023

"Installed previously ordered drain pump. Cycle tested unit, all checks good"

We serviced a

GE WASHER-TOPLOAD

Model GTW460ASJ7WW

Near Forney, TX 75126

Patrick

Job Details: 04/27/2023

"Customer concern, unit not filling properly. Water accessibility error saved. Failed fill test. Replaced inlet valve from truck stock. Installed update. Tested unit all checks good; used 1 WH13X26535 (Inlet valve) from stock"

We serviced a

GE DISHWASHER

Model GSD2100V55WW

Near Forney, TX 75126

Patrick

Job Details: 04/27/2023

"Customer concern, unit not draining at end of cycle. Not washing well. Good fill, good spray, good drain, good heater. Good repeat for heavy wash. Timer very loud grinding while operating. ; ordrng 1 WD21X10474 (Timer)"

We serviced a

GE RANGE

Model CGS750P4M1W2

Near Grand Prairie, TX 75050

Patrick

Job Details: 04/27/2023

"Customer concern, unit won't preheat. Found 73 cooling fan error codes. Must replace cooling fan. ; ordrng 1 WB26X32571 (Cooling fan)"

We serviced a

KENMORE DISHWASHER

Model 66513273K118

Near Enumclaw, WA 98022

Cejay

Job Details: 04/27/2023

"Customer concern is that dishwasher is still leaking and also has poor dry performance. Pulled error codes.6-6,8-2. Prefromed service cycle and confrimed all operations of dishwasher are operating. Cycle tested dishwasher for leak could not replicate leak symptom. Advised customer on using high quality dedergent with rinse aid. Left customer with dedergent sample."

We serviced a

KENMORE DRYER-ELECTRIC

Model 11066924501

Near Carrollton, TX 75007

Lane

Job Details: 04/27/2023

"Customer stated dryer won't turn on. Performed diagnostics found faulty idler pulley and belt, replaced parts and performed full function test. All functions checked good at time of service."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Denton, TX 76208

Lane

Job Details: 04/27/2023

Customer stated washer trips gfic breaker. Performed diagnostics foumd no abnormal conditions inspecting washer. Performed function test and confirmed gfic breaker did trip when washer was going through spin cycle. Plugged washer into different outlet and performed function test without issue three times. Advised customer to have outlet replaced or inspected.

We serviced a

LG DISHWASHER

Model 701KWNM7U807

Near McKinney, TX 75070

Lane

Job Details: 04/27/2023

Customer sttsed dishwasher gives fault code and doesn't wash. Performed diagnostics faoumd faulty sump assembly causing issues. Customer is buying new unit.

We serviced a

GE RANGE

Model CGS750P4MW2

Near Dallas, TX 75205

Patrick

Job Details: 04/27/2023

"Customer concern, keypad nonresponsive. Confirmed. 86jrai unit maintains factory warranty. Customer must contact ge directly."

We serviced a

KITCHENAID WALL OVEN

Model KEBC277KWHO8

Near Dallas, TX 75230

John

Job Details: 04/27/2023

Customer concern is upper oven making loud scratching noise. Found upper cooling fan not engaging when called for. Also found neither ovens heating at all. Found open thermal fuse causing no heat as well as upper cooling fan siezed. Needs new fan and fuse.; ordrng 1 WP9759242 (Thermal fuse) and 1 WP4455334 (Upper cooling fan)

We serviced a

GE DISHWASHER

Model GDT695SMJ0ES

Near Buckley, WA 98321

Cejay

Job Details: 04/27/2023

"Customer concern is that dishwasher is not draining. Pulled error codes, F112,F52,F98. Verified unit is not clogged by extracting water through drain line. Found seized drain pump causing unit not to drain. Needs new drain pump. Follow up scheduled for 05/03 8-12pm.; ordrng 1 WD19X25187 (SINGLE SPEED DRAIN PUMP KIT)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WFW94HEXW1

Near Rowlett, TX 75088

Lane

Job Details: 04/27/2023

"Customer stated washer will not complete cycle. Foumd faulty drain pu,pump motor. Replaced motor and performed multiple function tests. All L functions checked good at time of service. ; used 1 4681EA2001T (Motor drain) from stock"