We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Dallas, TX 75228
Chris
Job Details:
08/24/2022
Customer concern is unit won't start cycle. Ran diagnostics. F7e2 error for wash motor failure. Ohmed wash motor. Reading 8 ohms when calls for 16-18. Not filling and starting due to wash motor. Customer wants to contact whirlpool for service. Unit only 2 months old.
We serviced a
GE DISHWASHER
Model PDT715SYN0FS
Near Allen, TX 75002
Chris
Job Details:
08/24/2022
Replaced wash motor. Tested. Unit checks good. No leaks.
We serviced a
AMANA DISHWASHER
Model ADB1100AWS5
Near Graham, WA 98338
Cameron M.
Job Details:
08/24/2022
Customer concern is that dishwasher does not drain. Cycle tested unit 10+ times. Unable to duplicate customer concern of unit not draining. Found debris in airgap. Cleared debris from airgap. Cycle tested unit additional 5x. Found no mechanical defects at time of service. Advised customer to monitor and call if issue persists.
We serviced a
LG WASHER-TOPLOAD
Model WT7305CW
Near Buckley, WA 98321
Cejay
Job Details:
08/24/2022
"Washer not connected to utilities at time of serviceCustomer concern is that washer power button does not work. Removed UI from console and UI responds. Needs new front panel assembly. Follow up scheduled for 09/07 1-5pm; ordrng 1 AGL76194026 (PANEL ASSEMBLY,FRONT)"
We serviced a
ELECTROLUX WASHER-FRONTLOAD
Model EFLS527UIW0
Near Puyallup, WA 98374
Cameron M.
Job Details:
08/24/2022
"Customer wants door bellows replaced, due to severe mold and mildew. Boot also torn. Installed new door boot. Cycle tested unit, all checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS3
Near DuPont, WA 98327
Cameron M.
Job Details:
08/24/2022
"Customer concern is that dishwasher leaks and buttons of console are coming off. Cycle tested unit. Found heavy signs of leaks from sump seal. Also found start button of console glued in place, causing difficulty starting cycle. Needs new sump assembly, and console. Contacted property owners via phone, owner declined repair at this time. Collected trip fee via card Payment over phone"
We serviced a
GE RANGE
Model JB655YK6FS
Near Puyallup, WA 98375
Cejay
Job Details:
08/24/2022
Customer concern is that cooktop has a small crack. Found small crack in glass top over RF burner. Needs new glas top assembly. Requires auth.; ordrng 1 WB62X25972 (rangetop glass asm)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WFW9290FW0
Near Prosper, TX 75078
Chris
Job Details:
08/24/2022
Customer concern is unit not dispensing detergent. Found dispenser is very clogged and will need to be replaced. ; ordrng 1 W10862190 (dispenser)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW0
Near Dallas, TX 75229
Patrick
Job Details:
08/24/2022
Replaced belt. All checks good.
We serviced a
GE DISHWASHER
Model GDT655SSJ5SS
Near Irving, TX 75063
Patrick
Job Details:
08/24/2022
"Customer concern unit not draining. Confirmed. Unit will not connect to nufi. Entered manual diag. No drain pump, no main motor. Good fill good heat. Motor fuse open on main control. Must replace fuse. Drain pump open, must replace drain pump.; ordrng 1 WD21X25696 (Fuse) and 1 WD19X24829 (Drain pump kit)"
We serviced a
JENN-AIR COOKTOP
Model CVE1400W
Near University Place, WA 98467
Cameron M.
Job Details:
08/24/2022
"Customer concern is that cooktop rear left burner does not heat up fully and front right burner sparks. Cycle tested rear left burner, found no mechanical defect. Found found shorted right front element receptacle shorted, causing unit to spark while in use. Needs new receptacle and element. Follow up visit scheduled for 8/30 8-12; ordrng 1 WPY04100166 (ELMNT-SURF) and 1 12001676 (receptacle assy)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11026912691
Near Tacoma, WA 98445
Cejay
Job Details:
08/24/2022
"Customer concern is that washer is leaking and makes an noise when spin basket stops, customer also states last repairmen installed a new timer and now some functions on timer are not operating. Found failed transmission causing leak and noise during operation needs new gearcase, clutch, motor coupling, tub seal. Also found timer not functioning during second rinse cycle, needs new timer. SHS to supply SHS ships DTC.; ordrng 1 285785 (clutch) and 1 3360629 (gear case) and 1 285753A (coupling,motor) and 1 WP3951769 (timer) and 1 W10814296 (gasket)"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11049972601
Near Lakewood, WA 98499
Cejay
Job Details:
08/24/2022
Customer request MPA check. F26 found non critical error door not opened in-between cycles. Preformed diagnostics cycle no issues. Cycle tested washer no issues. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF50K7500AW/A2 11
Near Frisco, TX 75034
Chris
Job Details:
08/24/2022
Replaced inverter. Tested. Unit checks good.
We serviced a
JENN-AIR WALL OVEN
Model JMW9527CAW
Near Plano, TX 75023
Chris
Job Details:
08/24/2022
Customer concern is control panel not turning on. Found bad relay board. Relay stuck causing cooling fan to stay on. Board is NLA.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Plano, TX 75093
Patrick
Job Details:
08/24/2022
Replaced sump assy. Tested unit. All checks good
We serviced a
GE DISHWASHER
Model GTD605PSM4SS
Near Dallas, TX 75243
Patrick
Job Details:
08/24/2022
"Customer concern, lower rack roller broken. Confirmed. Must replace lower rack roller kit. ; ordrng 1 WD28X27241 (Roller kit)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW72HEDW0
Near Tacoma, WA 98499
Cejay
Job Details:
08/24/2022
"Customer concern is that washer is making a noise during operation 'sounds like basket is loose' cycle tested washer with customer provided load, found drain hose retention clamp disconnected causing noise during operation. Reconnected retention clamp. Cycle tested washer all checks good."
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HVA
Near Dallas, TX 75230
Chris
Job Details:
08/24/2022
Replaced door boot. Tested. Unit checks good.
We serviced a
KENMORE RANGE
Model 79041013801
Near Puyallup, WA 98374
Cameron M.
Job Details:
08/24/2022
Installed previously ordered controller. Cycle tested unit. All checks good. Collected payment via debit card. Customer declined to retain old.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
08/24/2022
"Customer concern is that dishwasher does not drain. Found debris in drain pump, causing unit to not drain. Cleaned debris from drain pump. Cycle tested unit 3x. All checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA400PJHDWR/AA
Near Tacoma, WA 98408
Cejay
Job Details:
08/23/2022
Installed previously ordered main control board and damper assemblies. Cycle tested washer with a load all checks good.
We serviced a
MAYTAG REFRIGERATOR
Model NA
Near Rowlett, TX 75088
Chris
Job Details:
08/23/2022
Customer concern is unit unit not cooling. Found relay at defrost board constantly clicking. No power going to fans or compressor. Need new defrost board. No model tag on unit. Unable to get parts for unit.
We serviced a
GE RANGE
Model JS760SL3SS
Near Dallas, TX 75234
Patrick
Job Details:
08/23/2022
"Customer concern lf element not operating, hot surface indicator always lit. Must replace lf element and infinite sw. ; ordrng 1 WB30X24111 (Dual element) and 1 WB24X25013 (Infinite sw)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Dallas, TX 75252
Patrick
Job Details:
08/23/2022
"Replaced control, tested unit. All checks good."
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.25132410
Near Spanaway, WA 98387
Cameron M.
Job Details:
08/23/2022
"Arrived to Install previously ordered drain pump. Found unit in garage, not hooked to utilities. Installed pump, Tested unit to best of abilities. All checks good."
We serviced a
GE COOKTOP
Model PGP953SET5SS
Near Frisco, TX 75034
Patrick
Job Details:
08/23/2022
"Replaced igniter, no change. Must replace switch harness. ; ordrng 1 WB18X25926 (Sw harness)"
We serviced a
AMANA DRYER-ELECTRIC
Model NED4655EW1
Near Lakewood, WA 98499
Cameron M.
Job Details:
08/23/2022
"Customer concern is that dryer heats but does not tumble, and door seal damaged. Found open thermal fuse, causing unit to not power motor. Also found element shorted to case, causing unit to heat even without motor movement. Found torn door seal causing poor drying result. Needs new thermal fuse, element and door seal. Follow up visit scheduled for 9/6 1-5; ordrng 1 W10861521 (SEAL-DOOR) and 1 WP3392519 (FUSE-THRML) and 1 279838 (ELEMENT)"
We serviced a
KENMORE RANGE
Model 79041073100
Near Garland, TX 75043
Chris
Job Details:
08/23/2022
Customer concern is control panel not responding causing oven not to work. Control panel is discontinued and NLA.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC400XW1
Near Dallas, TX 75203
Chris
Job Details:
08/23/2022
Replaced capacitor and actuator. Ran test cycle. Unit checks good.
We serviced a
SAMSUNG RANGE
Model NX58F5500SAW/AA 02
Near Tacoma, WA 98407
Cameron M.
Job Details:
08/23/2022
"Customer concern is that range display shows se error. Found shorted in switch membrane wire ribbon ,causing unit to produce se (key pad short) error. Needs new switch membrane. Follow up visit scheduled for 9/5 8-12; ordrng 1 DG34-00025A (SWITCH MEMBRANE)"
We serviced a
GE WASHER-TOPLOAD
Model GTW685BSL1WS
Near Dallas, TX 75230
Patrick
Job Details:
08/23/2022
"Customer concern, water backing up at wall drain during use. Clog in wall drain causing water to back up out of wall. Customer must schedule plumber to repair clogged drain."
We serviced a
KENMORE WASHER-TOPLOAD
Model 11028102310
Near Tacoma, WA 98404
Cameron M.
Job Details:
08/23/2022
"Customer concern is that washer produces ul error no matter the load or load size. Cycle tested unit empty, found failed suspension rods and bearing, causing unit to produce ul error. Needs new bearing and suspension rods. Advised customer to call when parts arrive from sears ; ordrng 1 W10435302 (BEARING) and 1 W10247710 (SUSPENSION ROD KIT)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA55A7700AV/US
Near Eatonville, WA 98328
Cejay
Job Details:
08/23/2022
Customer concern is that washer shows 4c error and will not complete cycle. Found clogged cold water inlet screen causing water supply issue. Removed clog and cleaned cold water inlet. Cycle tested washer all checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV56H9100EG/A2 01
Near Frisco, TX 75035
Chris
Job Details:
08/23/2022
Customer concern is unit not starting. Found idler wherl fell off causing belt switch to open. Replaced pulley from truck stock. Tested. Unit checks good. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
We serviced a
KITCHENAID WALL OVEN
Model KOCE500EBS06
Near Allen, TX 75002
Chris
Job Details:
08/23/2022
Replaced turntable motor. Turntable still not turning. Will need to replace microwave switches. ; ordrng 1 W10915648 (cntrl-elec) and 2 W10211972 (switch)s
We serviced a
LG WASHER-TOPLOAD
Model WT7300CV
Near Puyallup, WA 98374
Cameron M.
Job Details:
08/23/2022
"Customer concern is that washer does not power and start cycle. Verified power supply to unit, good. Verified power in and out of noise filter, good. Found ui interttantly not responding to key strike. Needs new ui and control panel. Requires auth. ; ordrng 1 EBR86498801 (PCB ASSEMBLY) and 1 AGL76194005 (PANEL ASSEMBLY,FRONT)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU920PFGB4
Near Richardson, TX 75082
Chris
Job Details:
08/23/2022
Customer concern is Normal and heavy cycles won't run. In arrival tried selecting normal and it started good. Canceled and tried heavy. Both started and are responding good. Control panel NLA.
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near Puyallup, WA 98375
Cejay
Job Details:
08/23/2022
Customer concern is that washer is leaking severely. Pulled errors via newfi. F26x21 and F8x2. OOB and pressure sensor loss. Filled tub via newfi to verify operation of pressure sensor. Pressure sensor operation normal. Found leak coming from drain pump filter housing. Needs new drain pump. Advised customer parts show out of stock and may take time to recive. Applied firmware update for main control and inverter.; ordrng 1 WH11X29539 (DRAIN PUMPS & FILTER)
We serviced a
KITCHENAID COOKTOP
Model KECC607BBL01
Near Plano, TX 75025
Chris
Job Details:
08/22/2022
Replaced touch panel. Tested. Unit checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EW/A3
Near Frisco, TX 75035
Chris
Job Details:
08/22/2022
Replaced motor. Tested with customer. Unit checks good.
We serviced a
GE DISHWASHER
Model GDT655SGJ2WW
Near Plano, TX 75024
Chris
Job Details:
08/22/2022
Replaced control panel. Unit still won't power on. Need main board. ; ordrng 1 WD21X24901 (Main board)
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.69822801
Near University Place, WA 98466
Cameron M.
Job Details:
08/22/2022
"Installed previously ordered timer, cycle tested unit 3x. All checks good."
We serviced a
GE DISHWASHER
Model GDT695SGJ2BB
Near Rockwall, TX 75087
Patrick
Job Details:
08/22/2022
"Replaced ui, no change, replaced main control. No change. Faulty ui in box. Please reorder; saved tckt"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF50K7500AW/A2 11
Near Frisco, TX 75034
Chris
Job Details:
08/22/2022
"Customer concern is unit won't cycle. Ran diagnostic test. Unit getting 3c2 error. No motor, movement. Need to replace rps and inverter. ; ordrng 1 DC31-00124A (Stator) and 1 DC92-01531C (Inverter)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near Dallas, TX 75206
Patrick
Job Details:
08/22/2022
Replaced main control. Tested unit. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW0
Near Dallas, TX 75229
Patrick
Job Details:
08/22/2022
"Customer concern, unit making loud grinding noise during use. Confirmed. Found drive pulley nut loosened. Belt stretched. Tightened pulley nut. Must replace drive belt. ; ordrng 1 WPW10006384 (Belt drive)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW550SSN0WW
Near Tacoma, WA 98445
Cameron M.
Job Details:
08/22/2022
"Customer concern is that washer does not achieve high speed spin. Customer advised bathroom Matt was the only load. Cycle tested unit with customer provided load of towels. Found no mechanical issues, at time of service. Advised customer on proper loading practices and setting selections."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Graham, WA 98338
Cameron M.
Job Details:
08/22/2022
"Installed previously ordered sump assembly. Cycle tested unit 3x in various cycles. Found wash pump functioning properly, found poor communication with main board to wash components. Needs new main board. Advised customer on potential shipping delays, customer gives go-ahead fo follow up visit on 8/26 8-12 . ; ordrng 1 W10866124 (CNTRL-ELEC)"
We serviced a
GE DISHWASHER
Model GDF530PGM4BB
Near Garland, TX 75043
Patrick
Job Details:
08/22/2022
Customer concern top rack out of place. Confirmed. Middle spray arm detached from track. Reinstalled. Tested unit. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Frisco, TX 75034
Chris
Job Details:
08/22/2022
Control panel in box does not match up to current panel on unit. Correct part number on ticket. Will need to reorder control panel and also seal. ; ordrng 1 W11162732 (console) and 1 W11213719 (seal)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF395BTPAWR/A2
Near Plano, TX 75074
John
Job Details:
08/22/2022
"Came to install new drain pump and door boot, but found existing door boot missing inner spring clamp. Also found drain hose full of loose change and keys. When I tried to remove the drain hose assy from tub t9 clear debris, boot split at end that connects to tub. Will need new door boot inner clamp and drain hose assy to complete repair.; ordrng 1 DC97-15298A (Drain hose assy) and 1 DC97-04981F (Door boot clamp)"
We serviced a
GE DRYER-ELECTRIC
Model GFD43ESSM0WW
Near Dallas, TX 75252
John
Job Details:
08/22/2022
Installed new motor. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6630HW0
Near Murphy, TX 75094
John
Job Details:
08/22/2022
Customer concern is washer leaking. Found water leaking from dispensar. Needs new dispenser assy. Follow up scheduled for 8/26 10-2; ordrng 1 W11524103 (Dispenser assy.)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Plano, TX 75093
John
Job Details:
08/22/2022
"Came to installed new sump assy. Found copper water line in place and valve not turning off, making removal impossible. Also found that none of the breakers on panel will kill power to DW making replacement of sump assy while unit is installed not possible because I'm unable to kill power or water to unit. All breakers checked with customer. Advised customer that she will need a plumber to have water supply valve changed and an electrician to trace out power. Customer advised that she will contact RPS once unit is ready to be serviced. ; O-emld tckt"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED6230HW1
Near Dallas, TX 75205
John
Job Details:
08/22/2022
Customer concern is dryer not heating. Found open heating element causing no heat condition. Replaced element from truck stock. Ran vent check failed red. Advised Customer that vents will need to be cleaned to avoid further heating issue. All other checks good.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
KENMORE LAUNDRY CENTER
Model 11088752793
Near Dallas, TX 75205
John
Job Details:
08/22/2022
Installed new lid switch and strike. All checks good.
We serviced a
SAMSUNG RANGE
Model NE59J630SS/AA 02
Near Wylie, TX 75098
Chris
Job Details:
08/22/2022
Customer concern is front right burner not heating fully and hot cooktop light stays on. Found outer element on front right burner open. Only inner getting hot. Also front left burner thermostat stuck closed showing burner is hot. Need new front element. Due to cost of repair customer will buy new unit.
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HVA
Near Dallas, TX 75230
Chris
Job Details:
08/22/2022
Wrong door boot ordered. Ordering correct part ; ordrng 1 Mds47123619 (Door bellow)
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8200YW0
Near Rowlett, TX 75088
Patrick
Job Details:
08/19/2022
Replaced heating element. Tested unit. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB855DC3
Near McKinney, TX 75071
John
Job Details:
08/19/2022
Installed new lid and hinges. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Frisco, TX 75034
John
Job Details:
08/19/2022
Came to install sump assy. Found unit to low to ground to reach rear unlock tab. When I tried to uninstall unit I found that the mounting tabs on the sides are locking unit into cabinet against the facing so that unit cannot be removed without damaging cabinetry. Customer advised that the cabinets are brand new and didn't want them damaged. Advised Customer that unit will need to be removed to complete repair. Customer advised that she will contact RPS once unit is removed. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
08/19/2022
"Installed previously ordered pump and motor assembly and optical sensor. Cycle tested unit 3x, all checks good"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC425BW0
Near Graham, WA 98338
Cameron M.
Job Details:
08/19/2022
"Customer concern is that washer agitate before filling. Found failed actuator, causing unit to not shift from agitate to spin. Needs new actuator. Follow up visit scheduled for 8/26 8-12.; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Graham, WA 98338
Cameron M.
Job Details:
08/19/2022
"Customer concern is that dishwasher does not drain and produces f9e1 error. Cycle tested unit Found unit intermittently not draining. Found f9e1 via service mode . Verified power to drain pump. Found debris in drain hose, causing unit to not drain at proper rate. Also found intermittently failing drain pump. Needs new drain hose and pump. Follow up visit scheduled for 8/26 1-5; ordrng 1 W11412291 (DRAIN PUMP) and 1 W11414944 (DRAIN HOSE)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EW/A2
Near Garland, TX 75041
Patrick
Job Details:
08/19/2022
"Customer concern, unit not heating. Verified. Found open element. All thermostats check good. Customer ok'd $248.16 estimate and provided part. Replaced element and thermistor. Auth #33t3k9"
We serviced a
HOTPOINT DRYER-ELECTRIC
Model HTX21EASK0WW
Near Dallas, TX 75225
Patrick
Job Details:
08/19/2022
"Customer concern, unit will not power on. Verified. Found good 240vac to terminal block. Good 120vac to pts sw and timer. Disassembled, all thermostats test good, door sw tests good. Reassembled unit. Normal operation began. Likely poor connection at a component. All checks ok at this time."
We serviced a
GE COOKTOP
Model PGP966SET1SS
Near Frisco, TX 75035
Patrick
Job Details:
08/19/2022
"Replaced spark mod, burner, and 4 electrodes. Tested unit. All checks good."
We serviced a
KITCHENAID DISHWASHER
Model KUDP02CRBS1
Near Dallas, TX 75252
Patrick
Job Details:
08/19/2022
"Feed line has not been replaced, unable to install inlet valve due to improper feed line. On arrival, valve under sink in on position, no water in tub, no evidence of leak from fill discharge. No fault detected at this time; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model RF388LXGQ
Near Puyallup, WA 98371
Cejay
Job Details:
08/18/2022
Installed previously ordered door hinges. Verified functionality of door all checks good
We serviced a
FRIGIDAIRE WASHER-FRONTLOAD
Model FAFW3801LW5
Near Tacoma, WA 98406
Cejay
Job Details:
08/18/2022
"Customer concern is that washer is leaking from underneath. Found tub to pump hose disconnected from tub and air gap. Found door seal not seated on front panel. Reseated tub, air gap and door seal connections. Cycle tested unit all checks good"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS92EC7AS02
Near Puyallup, WA 98375
Branden W.
Job Details:
08/18/2022
Customer concern is that oven stopped powering on again. Used it for about 20 minutes after thermal fuse was replaced. Replaced fuse. Cycle tested components. Found cooling fan receiving voltage but not rotating causing cavity to overheat when using oven and thermal fuse to open. Needs new cooling fan. Advised to not use oven as thermal fuse will fail again. Next appointment 25th 8-12; ordrng 1 WPW10641253 (blower)
We serviced a
KENMORE RANGE
Model 79075233312
Near University Place, WA 98467
Cejay
Job Details:
08/18/2022
"Customer concern is that oven is taking long time to heat up. Found weak ignitor causing oven not to heat up, needs new ignitor. Installed new ignitor, cycle tested unit all checks good ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
We serviced a
GE DISHWASHER
Model GDT635HSM6SS
Near Bonney Lake, WA 98391
Branden W.
Job Details:
08/18/2022
Customer concern is that upper rack spray arm and carrier came off. Customer was able to reinstall. Checked spray arm and carrier. All clips holding tight. All checks good. Advised to call if issue occurs again.
We serviced a
LG WASHER-TOPLOAD
Model WT7800CW
Near Buckley, WA 98321
Branden W.
Job Details:
08/18/2022
Customer concern is that washer does not power on. Washer stored in garage as Customer bought new unit. Model and serial do not match Assurant work authorization request. Unable to service unit. Model of unit is WT7305CW. Advised customer to call Assurant.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB865GW0
Near Sumner, WA 98390
Branden W.
Job Details:
08/18/2022
"Installed new transmission, agitator and inlet cycle. Cycle tested. All checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fox Island, WA 98333
Cejay
Job Details:
08/18/2022
"Customer concern is that dishwasher still shows F9E1 error. Call tech assist line. Recommend visual inspection of check valve, valve operation verified. Needs new main control. NEW to supply. Follow up scheduled for 09/01 8-12pm; ordrng 1 W11410062 (CNTRL-ELEC)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW550SSN0WW
Near Richardson, TX 75082
Patrick
Job Details:
08/18/2022
Replaced ui and main control. Set personality. Tested unit. All checks good.
We serviced a
KITCHENAID WALL OVEN
Model KOCE500EBS06
Near Allen, TX 75002
Chris
Job Details:
08/18/2022
Customer concern is turntable for microwave not running. Verified all door closing good and switches closed. Need new turntable motor. ; ordrng 1 W10911403 (motor-turn)
We serviced a
LG WASHER-FRONTLOAD
Model WM4270HVA
Near Spanaway, WA 98387
Branden W.
Job Details:
08/18/2022
Customer concern is that washer makes grinding sound and produces OE (not draining) error. Found stripped drain pump causing issues. Replaced pump. Cycle tested. All checks good. ; used 1 4681EA2001T (DRAIN PUMP) from stock
We serviced a
LG RANGE
Model LRE3194ST/00
Near Spanaway, WA 98387
Branden W.
Job Details:
08/18/2022
Customer concern is that he smelled burning. Range removed and unplugged prior to service. Unit missing screws. A repair has been improperly attempted. Found 'repaired' terminals overheated and melted. Also found bake relay shorted. Needs new wire harness and relay board. Advised that new power supply cord will need to be provided by customer as it is not a covered part. Unable to further test as unit is not safe to be powered. ; ordrng 1 EBR74164814 (RELAY PCB) and 1 EAD61850409 (Harness) and 1 EAD61850519 (Harness)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5057LW0
Near Murphy, TX 75094
Chris
Job Details:
08/18/2022
Unable to remove washplate. Need to come back with new washplate to complete repair. ; ordrng 1 W11308900 (Washplate)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF395BTPAWR/A2
Near Plano, TX 75074
Chris
Job Details:
08/18/2022
Customer concern is unit not filling. Found drain pump motor and impeller damaged causing no drain. Also door boot torn. Need new bellow and drain pump. ; ordrng 1 DC96-01585Q (Drain pump) and 1 DC64-02805A (Bellow)
We serviced a
LG REFRIGERATOR
Model LSXS26326S/05
Near Mesquite, TX 75150
Chris
Job Details:
08/18/2022
On arrival after starting repair customer told us that she tested positive for covid two days prior. We immediately picked up our stuff and left house.
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HVA
Near Dallas, TX 75230
Chris
Job Details:
08/18/2022
Customer concern is door boot dirty and Customer wants replaced. Ordering new door boot ; ordrng 1 MDS47123618 (Door bellow)
We serviced a
GE WASHER-FRONTLOAD
Model GTW460ASJ6WW
Near Dallas, TX 75220
Chris
Job Details:
08/18/2022
Customer concern is unit leaking. Found thermistor on water valve missing seal causing unit to leak from where thermistor inserts into valve. Need new thermistor with seal. ; ordrng 1 WH04X29448 (Thermistor)
We serviced a
GE DRYER-ELECTRIC
Model GTDS850ED0WS
Near Farmers Branch, TX 75234
Chris
Job Details:
08/18/2022
Replaced control board. Tested. Unit checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5000EW/A3
Near Richardson, TX 75081
Chris
Job Details:
08/18/2022
Customer concern is unit not starting. Found child lock was turned on at control panel preventing start button from working. Turned off child lock. Unit runs good. Showed customer child lock feature.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW5105HW0
Near Sachse, TX 75048
Patrick
Job Details:
08/18/2022
"Found coins stuck in agitator, belt stretched. No stored error codes. Replaced belt and cam, tested unit under load. All checks good. ; used 1 W11239857 (Drive belt) from stock"
We serviced a
GE LAUNDRY CENTER
Model GUD27ESSJ0WW
Near Rockwall, TX 75032
Patrick
Job Details:
08/18/2022
"Customer concern, unit leaking. Confirmed. Found drip from main tub seal. Must replace entire drive system. Customer elected to replace unit. Water damage to floor and walls in laundry room. Water damage to ceiling and walls below."
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ7WW
Near Mesquite, TX 75149
Patrick
Job Details:
08/18/2022
Replaced door sw. Ran spin cycle. All checks good.
We serviced a
MAYTAG RANGE
Model CRG7500AAW
Near Garland, TX 75042
Chris
Job Details:
08/18/2022
"Customer concern is oven not heating. Found open shorted ignitor. Needs new bake ignitor. Replaced ignitor from truck stock. Tested. Unit checks good. ; ordrng 1 WB13K21 (ignitor,oven)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES1
Near McKinney, TX 75070
Chris
Job Details:
08/18/2022
Customer concern is cooktop on light stays on when off. Found front right burner infinite switch contacts stuck closed. Replaced switch from truck stock. Tested. Unit checks good. ; used 1 WP3149400 (SWITCH-INF) from stock
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45T6000AW/A5 53
Near Graham, WA 98338
Cejay
Job Details:
08/18/2022
"Customer concern is that washer tub is hitting washer cabinet during spin cycle. Found broken counter weight And hole in front tub. Needs new front tub , counter weight and washer bolts. Requires second tech. Requires Auth. Advised customer parts show out of stock and may take time to recive ; ordrng 1 DC61-04708D (TUB FRONT) and 1 DC67-00999A (WEIGHT BALANCER) and 3 DC97-02412A (Washer bolt)s"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC400XW1
Near Dallas, TX 75203
Chris
Job Details:
08/17/2022
Customer concern is unit not cycling. Found motor just hums. Tested capacitor and reading 0 mfd. Also error code stored for basket speed fault. Will need new capacitor and actuator. ; ordrng 1 W10804664 (Capacitor) and 1 WPW10006355 (Actuator)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MTW5620TQ2
Near Tacoma, WA 98445
Cejay
Job Details:
08/17/2022
Installed previously ordered water level selection switch and knob. Verified functionality of selection switch all checks good
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA400PJHDWR/AA
Near Tacoma, WA 98407
Cejay
Job Details:
08/17/2022
"Installed previously ordered sub pcb and dampers. Cycle tested washer with a load, All checks good."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50T5300AC/US 01
Near Enumclaw, WA 98022
Cameron M.
Job Details:
08/17/2022
"Customer concern is that washer does not balance regardless of load size customer advised it happens with every load. Checked stored codes via service mode, found ub(unbalanced). Cycle tested unit. Found worn suspension rods, causing unit to not balance during spin cycle. Needs new suspension rods. Advised customer parts show out of stock. May take time to get parts. Requires auth ; ordrng 4 DC97-16350U (SUSPENSION RODS)s"
We serviced a
GE RANGE
Model PGB950SEF3SS
Near Carrollton, TX 75010
Chris
Job Details:
08/17/2022
Customer concern is unit not heating in upper oven. Found weak bake ignitor. Replaced ignitor from truck stock. Tested. Unit checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock
We serviced a
GE DISHWASHER
Model GDF640HGM2BB
Near Enumclaw, WA 98022
Cameron M.
Job Details:
08/17/2022
"Customer concern is that dishwasher does not heat, leaves dishes wet. Customer also stated user board intermittently does not function properly cycle tested unit, Via newfi device. Found no mechanical defects with heater. Found rinse aid dispenser empty. Unable to duplicate customer concern of defect of user board. Advised customer on using high quality detergent and rinse aid for best wash and drying. Also advised customer to monitor and call if issue persists"