Service History 45 - RPS Appliance Repair

We serviced a

GE DISHWASHER

Model GDF520PSF4SS

Near Plano, TX 75074

John

Job Details: 04/27/2023

Installed new drain pump. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Garland, TX 75040

John

Job Details: 04/27/2023

Installed new suspension rods. All checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US3A

Near Graham, WA 98338

Cejay

Job Details: 04/27/2023

"Customer concern is that dishwasher is not draining. Upon arrival standing water in tub. Cleared airgap with brush, unit drained. Cycle tested unit and prefomed second cancel drain good. Stress tested drain pump multiple times no issues all checks good."

We serviced a

KITCHENAID COOKTOP

Model KECC607BBL01

Near Forney, TX 75126

Patrick

Job Details: 04/27/2023

"Customer concern, unit will not stay hot. Tested on high. Element maintains 950* properly at this time. Found f1e1 error code. Must replace appliance manager; ordrng 1 WPW10387653 (Appliance manager)"

We serviced a

LG WASHER-TOPLOAD

Model WT7300CV

Near Spanaway, WA 98387

Cameron M.

Job Details: 04/27/2023

"Installed previously ordered drain pump. Cycle tested unit, all checks good"

We serviced a

GE WASHER-TOPLOAD

Model GTW460ASJ7WW

Near Forney, TX 75126

Patrick

Job Details: 04/27/2023

"Customer concern, unit not filling properly. Water accessibility error saved. Failed fill test. Replaced inlet valve from truck stock. Installed update. Tested unit all checks good; used 1 WH13X26535 (Inlet valve) from stock"

We serviced a

GE DISHWASHER

Model GSD2100V55WW

Near Forney, TX 75126

Patrick

Job Details: 04/27/2023

"Customer concern, unit not draining at end of cycle. Not washing well. Good fill, good spray, good drain, good heater. Good repeat for heavy wash. Timer very loud grinding while operating. ; ordrng 1 WD21X10474 (Timer)"

We serviced a

GE RANGE

Model CGS750P4M1W2

Near Grand Prairie, TX 75050

Patrick

Job Details: 04/27/2023

"Customer concern, unit won't preheat. Found 73 cooling fan error codes. Must replace cooling fan. ; ordrng 1 WB26X32571 (Cooling fan)"

We serviced a

KENMORE DISHWASHER

Model 66513273K118

Near Enumclaw, WA 98022

Cejay

Job Details: 04/27/2023

"Customer concern is that dishwasher is still leaking and also has poor dry performance. Pulled error codes.6-6,8-2. Prefromed service cycle and confrimed all operations of dishwasher are operating. Cycle tested dishwasher for leak could not replicate leak symptom. Advised customer on using high quality dedergent with rinse aid. Left customer with dedergent sample."

We serviced a

KENMORE DRYER-ELECTRIC

Model 11066924501

Near Carrollton, TX 75007

Lane

Job Details: 04/27/2023

"Customer stated dryer won't turn on. Performed diagnostics found faulty idler pulley and belt, replaced parts and performed full function test. All functions checked good at time of service."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Denton, TX 76208

Lane

Job Details: 04/27/2023

Customer stated washer trips gfic breaker. Performed diagnostics foumd no abnormal conditions inspecting washer. Performed function test and confirmed gfic breaker did trip when washer was going through spin cycle. Plugged washer into different outlet and performed function test without issue three times. Advised customer to have outlet replaced or inspected.

We serviced a

LG DISHWASHER

Model 701KWNM7U807

Near McKinney, TX 75070

Lane

Job Details: 04/27/2023

Customer sttsed dishwasher gives fault code and doesn't wash. Performed diagnostics faoumd faulty sump assembly causing issues. Customer is buying new unit.

We serviced a

GE RANGE

Model CGS750P4MW2

Near Dallas, TX 75205

Patrick

Job Details: 04/27/2023

"Customer concern, keypad nonresponsive. Confirmed. 86jrai unit maintains factory warranty. Customer must contact ge directly."

We serviced a

KITCHENAID WALL OVEN

Model KEBC277KWHO8

Near Dallas, TX 75230

John

Job Details: 04/27/2023

Customer concern is upper oven making loud scratching noise. Found upper cooling fan not engaging when called for. Also found neither ovens heating at all. Found open thermal fuse causing no heat as well as upper cooling fan siezed. Needs new fan and fuse.; ordrng 1 WP9759242 (Thermal fuse) and 1 WP4455334 (Upper cooling fan)

We serviced a

GE DISHWASHER

Model GDT695SMJ0ES

Near Buckley, WA 98321

Cejay

Job Details: 04/27/2023

"Customer concern is that dishwasher is not draining. Pulled error codes, F112,F52,F98. Verified unit is not clogged by extracting water through drain line. Found seized drain pump causing unit not to drain. Needs new drain pump. Follow up scheduled for 05/03 8-12pm.; ordrng 1 WD19X25187 (SINGLE SPEED DRAIN PUMP KIT)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WFW94HEXW1

Near Rowlett, TX 75088

Lane

Job Details: 04/27/2023

"Customer stated washer will not complete cycle. Foumd faulty drain pu,pump motor. Replaced motor and performed multiple function tests. All L functions checked good at time of service. ; used 1 4681EA2001T (Motor drain) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2400XTPB7

Near Addison, TX 75001

John

Job Details: 04/27/2023

"Customer concern is DW leaking under neath. Found inlet valve leaking between solenoid and body. Attempted to replace inlet from truck stock and found service valve not fully seating closed, making it so that I can not remove existing valve. Advised Customer that a plumber will be necessary to replace service valve before DW repair can be completed.; ordrng 1 WPW10158389 (Inlet valve.)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model LER8858EQ2

Near Carrollton, TX 75007

John

Job Details: 04/27/2023

"Customer c8cner is dryer not heating. Found open element causing not heat. Replaced element from truck stock. All checks good.; used 1 279838 (ELEMENT,HEATER) from stock"

We serviced a

ELECTROLUX WASHER-FRONTLOAD

Model EFLS517STT0

Near Puyallup, WA 98371

Cejay

Job Details: 04/27/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5057LW0

Near Spanaway, WA 98387

Cejay

Job Details: 04/27/2023

"Customer concern is that wahser will not start a cycle.Verified software issue with machine not starting a cycle after exiting service mode. Service bulletin for unit not starting a cycle and quickly advancing to 'done' confirmed issue. Capacitor connections stuck to capacitor and damaged durring removal for diagnostics but tested good. Needs new capacitor, wire harness, motor and main control board. Advised customer SQT ships DTC and to call to schedule follow up when all parts arrive. ; ordrng 1 W11513246 (CNTRL-ELEC) and 1 W11026785 (MOTOR-DRVE) and 1 W11395618 (CAPACITOR) and 1 W11643701 (HARNS-WIRE)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW3

Near Tacoma, WA 98405

Cameron M.

Job Details: 04/27/2023

"Installed previously ordered control, ui and latch. Cycle tested unit, all checks good"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2

Near Tacoma, WA 98406

Cameron M.

Job Details: 04/27/2023

"Customer concern is that dryer does not heat. Tested voltage supply to unit, good 240v. Found open thermal cutoff , causing unit to not heat. Also found seized idler pully, causing heavy wear on motor and belt. Needs new thermal cutoff ,high limit, thermistor Deland idler pully. Installed new parts. Cleaned and vacuumed inside of unit. Cleaned and calibrated moisture sensors .Cycle tested unit, all checks good. Preformed airflow test, failed (yellow). Advised customer dryer vent needs to be cleared to prevent further damage. Customer declined to retain old parts .Collected payment via ; used 1 DC93-00634A (IDLER ASSEMBLY), 1 DC96-00887C (THERMAL CUT-OFF), 1 DC47-00018A (OPERATING THERMOSTAT), and 1 DC32-00007A (THERMISTOR) from stock"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WM4370HVA

Near DuPont, WA 98327

Cameron M.

Job Details: 04/27/2023

"Customer concern is that washer does not drain. Found unit full of water at time of service. Cycle tested unit via service mode. Found stripped drain pump impeller, causing unit to produce noise and not drain. Needs new drain pump. Installed new drain pump. Cycle tested unit, all checks good. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

GE DISHWASHER

Model DDT595SGJ0BB

Near Tacoma, WA 98498

Cameron M.

Job Details: 04/27/2023

"Installed previously ordered latch and main control. Cycle tested unit, all checks good."

We serviced a

ELECTROLUX WASHER-FRONTLOAD

Model EFLS517STT0

Near Puyallup, WA 98371

Cameron M.

Job Details: 04/27/2023

"Customer concern is that washer door boot is moldy and would like boot replacement. Customer also requested door reversal. Reversed door open direction. Installed new door boot. Cycle tested unit 3x, all checks good"

We serviced a

FRIGIDAIRE RANGE

Model FGEF3055MFF

Near Lewisville, TX 75067

Lane

Job Details: 04/27/2023

Customer stated range lost power then displayed error messages. Performed diagnostics found power cord jot seated into loose receptacle. Advised customer to have receptacle box changed to prevent loose connection. Performed full function test after repair.

We serviced a

KENMORE RANGE

Model 79048849900

Near Carrollton, TX 75006

Lane

Job Details: 04/26/2023

Customer stated oven isn't heating correctly. Performed diagnostics found faulty probe sensor causing issue. All other functions checked good at time of service.; ordrng 1 316217002 (Oven probe sensor)

We serviced a

LG DISHWASHER

Model LDT7797ST

Near Dallas, TX 75243

John

Job Details: 04/26/2023

Customer concern is DW stops mid cycle and drains. Ran ran full rinse cycle and found unit not filling with enough water due to inlet not fully opening and unit stops mid cycle and drains because diverter cannot find correct position. Recommend replacing inlet valve and diverter motor and switch. Found all supply valves beneath sink are brass and frozen in the open position. Advised customer that a plumber will be necessary to replace supply valves before DW repair can be completed.; ordrng 1 4681ED3001D (Diverter motor) and 1 3W40025C (Diverter switch) and 1 5221DD1001E (Inlet valve)

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11028102310

Near Plano, TX 75075

Lane

Job Details: 04/26/2023

Customer stated washer gets out of balance frequently and makes loud noise. Performed diagnostics found tub bearing ruted out. Suspension rods are not dampening tub. Spin basket iscgrtting stuck on motor shaft.Wash tub and spin basket need replacing. Washer ; ordrng 1 W10518300 (Spin basket) and 1 W10381078 (Tub and drive shaft) and 1 W10820039 (Hub) and 1 WPW10583715 (Wash plate)

We serviced a

GE DISHWASHER

Model DDT595SSJ2SS

Near Puyallup, WA 98375

Cejay

Job Details: 04/26/2023

Customer concern is that dishwasher is not filling with water. Could not replicate issue. Advised customer if issue persist to call and schedule another appointment

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV40J3000EW/A2 02

Near Puyallup, WA 98371

Cejay

Job Details: 04/26/2023

Installed previously ordered PCB display. Verified button operations. Monitered display for 20 minutes all checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model GEW9200LW0

Near Sumner, WA 98390

Cejay

Job Details: 04/26/2023

"Customer concern is that dryer stopped heating customer found damaged wires durring self diagnostics. Found damaged wires and damaged hi limit burner. Needs thermal cutoff kit. Installed new cutoff kit, repaired wires and connections. Reassembled unit and preformed airflow test failed (red) preformed second airflow with vent disconnected failed (yellow). Inspected blower wheel and lint chute for debris, clear, inspected internal exhaust for debris clear. Advised customer vents need service before resuming operation of dryer. Customer signed airflow acknowledgement. ; used 1 279973 (CUTOFF-TML) from stock"

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.1651269

Near Richardson, TX 75081

John

Job Details: 04/26/2023

"Customer concern is washer leaking. Upon arrival found LARGE amohntof water behind washer and dryer. Test cycled washer, no leaks found. Disassembled unit, no evidence of current or previous leaks. Found when unit fills, water can be seen seeping from beneath wall behing washer. Advised Customer that a plumber will be necessary to repair leak. No issues found on washer. Unit functioning as designed."

We serviced a

LG WASHER-FRONTLOAD

Model WM1815CS

Near Sachse, TX 75048

John

Job Details: 04/26/2023

"Customer concern is washer giving burning smell and shaking alot while in spin. Confirmed smell and shaking. Found rear bearing has failed and is allowing basket to rub on door boot and front tub lip. Will need new front and rear tub, basket, and tub seal; ordrng 1 3045ER0021E (Spin basket) and 1 3045ER0023A (Rear tub assy) and 1 3551ER0011A (Front tub assy with door boot.) and 1 4036ER4001D (Tub seal)"

We serviced a

GE WASHER-FRONTLOAD

Model GFW550SSN0WW

Near Orting, WA 98360

Cejay

Job Details: 04/26/2023

Customer concern is that door is not locking and fabric dispenser is leaving water inside that cup and that door is not locking. Found failed lid lock cause washer not to start cycle. Cleaned debris from dispenser drawer and dispenser. Follow up scheduled for 05/03 8-12pm; ordrng 1 WH01X29528 (DOOR LOCK)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX500XW2

Near Sachse, TX 75048

John

Job Details: 04/26/2023

Installed new gear case ass. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AW/A4 01

Near Wylie, TX 75098

John

Job Details: 04/26/2023

Installed new control board. All checks good.

We serviced a

MAYTAG RANGE

Model MGT8775XS00

Near Puyallup, WA 98375

Cameron M.

Job Details: 04/26/2023

"Installed previously ordered bake and broil manifolds and ignitors. Cycle tested, all checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW9

Near DuPont, WA 98327

Cameron M.

Job Details: 04/26/2023

"Installed previously ordered element. Cycle tested unit, all checks good."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Tacoma, WA 98499

Cameron M.

Job Details: 04/26/2023

"Customer concern is that front right burner doesn't heat. Cycle tested unit , good operation. found no mechanical defects at time of service. Advised customer to monitor and call if issues persist"

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FVPA3

Near University Place, WA 98467

Cameron M.

Job Details: 04/26/2023

"Customer concern is that dishwasher does not start cycle. Verified customer concern of unit not starting cycle. Entered service mode, found unit functions in service mode. Found faulty contacts in start button, causing unit to not start cycle, needs new user board and console. Advised customer parts show NLA . AHS TO SUPPLY. REQUIRES AUTH; ordrng 1 W10056492 (CONSOLE) and 1 W10222469 (Board, Interconnect)"

We serviced a

SPEED QUEEN DRYER-GAS

Model ADG4BRGS117TW01

Near Dallas, TX 75225

Lane

Job Details: 04/26/2023

Replaced drum and rsupportimg parts. Performed function test after repair. All functions checked good at time of service. Advised customer to wait several hours before using dryer so felt glue can dry..

We serviced a

GE RANGE

Model PGS950SEF3SS

Near Puyallup, WA 98373

Cameron M.

Job Details: 04/26/2023

"Customer concern is that buttons not functioning properly. Produces f74 error. Verified bake bottom not responsive to imput, causing customer difficulty using oven. Needs new main control. Preformed warranty repair of control board. Tested unit all checks good. Collected labor +tax via card payment."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EW/A3 04

Near Spanaway, WA 98387

Cameron M.

Job Details: 04/26/2023

"Customer concern is that dryer produces noise during operation. Cycle tested unit, unable to duplicate customer concern. Inspected drum supports and belt ,everything intact and functional. Advised customer to monitor and call if issues persist."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Spanaway, WA 98387

Cameron M.

Job Details: 04/26/2023

"Installed previously ordered gearcase, clutch, slider and washplate. Cycle tested unit, via basic function test as unit not hooked to utilities. Left failed parts with customer as they were leaking"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45T3400AP/A4

Near Puyallup, WA 98374

Cejay

Job Details: 04/26/2023

"Installed previously ordered water valve. Cleaned up water in tray, cycle tested washer all checks good no signs of leak. Left failed water valve with customer."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near South Hill, WA 98374

Cejay

Job Details: 04/26/2023

"Imstalled previously ordered gearcase, cam, belt and shield. Prefor,ed calibration cycle. Cycle tested washer all checks good."

We serviced a

AMANA WASHER-TOPLOAD

Model LW6153LM

Near Dallas, TX 75218

Lane

Job Details: 04/26/2023

Customermstated washer will fill and wash but won't drain and spin. Performed diagnostics confirmed lid switch and motor check good. Contacts in timer have burned up preventing motor from getting power during spin cycle. Cycle modifier switch needs replacing with wire connector replaced.; ordrng 1 31239 (Timer) and 1 Needsresearch (Cycle modifier switch for wash and spin speed)

We serviced a

WHIRLPOOL DISHWASHER

Model EDT750SAHZ0

Near Farmers Branch, TX 75234

Lane

Job Details: 04/26/2023

Customer stated dishwasher leaks water. Performed diagnostics found sump assembly leaking. All other functions checked good at time of service. ; ordrng 1 W11087376 (Pump and motor assy)

We serviced a

LG WASHER-FRONTLOAD

Model WM4270HWA

Near Plano, TX 75093

Lane

Job Details: 04/26/2023

Customer stated washer leaks water when not in use. Performed diagnostics found faulty water fill valve. Replacedmfaulty valve and performed multiple function tests after repair. All functions checked good at time of service.; used 1 5220FR2075L (Fill valve) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM3

Near Carrollton, TX 75007

Lane

Job Details: 04/26/2023

Customermstated multiple dishwasher cycles don't work and dispenser doesn't open. Multiple led indicators lights are not functioning preventing fault codes from being retrieved. Door will not separate seems as if it was glued together. Dispenser user control and main conteol withl and inner door liner need replacing ; ordrng 1 W11513971 (Door inner) and 1 WPW10671905 (Dispenser) and 1 WPW10733627 (Control panel) and 1 W10839423 (Light pipe) and 1 W10849355 (Button tree) and 1 WPW10653840 (Door latch)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Orting, WA 98360

Cejay

Job Details: 04/24/2023

Customer concern is that dishwasher is not powering on. Found no voltage at outlet. Cycled breaker no change. Ran extension to different outlet. Cycle tested dishwasher all checks good. No mechanical or component failures at time of service. Advised customer electrian is needed for power supply issues.

We serviced a

GE DRYER-ELECTRIC

Model DPSE810EG0WT

Near Plano, TX 75093

John

Job Details: 04/24/2023

Customer concern is dryer making scrapping noise. Confirmed noise. Found from bearing mount broken causing to to hang loosely to front panel. Needs new front bearing.; ordrng 1 WE3M26 (Front bearing) and 1 WE1M504 (Glides) and 1 WE1M1067 (Glides green)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EW/A3 04

Near Spanaway, WA 98387

Branden W.

Job Details: 04/24/2023

Customer concern is that drum will not spin. Has to turn by hand to start dryer. Found failing start winding in motor. Needs new motor assembly. Next appointment 5/1 8-12$589.33 CC Auth# 3ARFJ4; ordrng 1 DC93-00101N (ASSY FAN MOTOR-MODULE)

We serviced a

GE RANGE

Model JBP72SK3SS

Near Mesquite, TX 75150

Patrick

Job Details: 04/24/2023

"Customer concern, front burners only cook on high. Confirmed. Found burned infinite switches. Replaced. Tested unit. All checks good."

We serviced a

GE DISHWASHER

Model GDF510PSD0SS

Near Mesquite, TX 75181

Patrick

Job Details: 04/24/2023

Replace control. Tested unit. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Sumner, WA 98390

Cejay

Job Details: 04/24/2023

"Installed previously ordered drain pump, drain hose, and high loop hose. Prefromed service cycle, all checks good."

We serviced a

FRIGIDAIRE WALL OVEN

Model FGET3069UFB

Near Plano, TX 75093

Lane

Job Details: 04/24/2023

Replaced upper fan with pcb and user control. Performed full function test after repair. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US 03

Near Bonney Lake, WA 98391

Cejay

Job Details: 04/24/2023

"Customer concern is that washer is making a noise durring spin cycle. Found damaged weight and front tub causing noise durring spin. Needs new front and rear tub, uppoer and lower counter weights and new bolts for cou ter weights. Advised customer parts show out of stock. Requires auth. Advised customer washer will need to be made accesible for repair. ; ordrng 1 DC97-21466A (ASSY SEMI TUB FRONT) and 2 DC67-00999A (WEIGHT BALANCER)s and 6 DC97-02412A (ASSY BOLT)s and 1 DC97-21594A (ASSY S.TUB BACK)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Bonney Lake, WA 98391

Cejay

Job Details: 04/24/2023

"Customer concern is that dishwasher is not cleani g the dishes. Pulled error codes.F6E6,F7E1. Prefromed service cycle, no wash motor operation, verified operation of element. Confirmed 120v to wash motor. Found failed wash motor causing dishwasher not to operate. Needs new pump and motor assembly.; ordrng 1 WPW10671941 (PUMP&MOTOR)"

We serviced a

SAMSUNG DISHWASHER

Model DMT400RHS/XAA

Near Garland, TX 75044

John

Job Details: 04/24/2023

Customer concern is DW fills with dark bad smelling water after unit has not been used for several days. Filled and drained unit and found small amount of water comming back into unit. Ran faucet into sink and found slow drain due to obstruction in disposal. Ran disposal to clear obstruction. Found no high loop in place under sink. Installed high loop in drain hose and tested again. Filled and drained unit 5x times. No issues found. All other checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8300SB1

Near Dallas, TX 75217

Patrick

Job Details: 04/24/2023

"Customer concern, unit will not begin cycle. Found broken belt. Must replace. ; ordrng 1 661570V (Belt) and 1 279640 (Pulley)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSQ8520JQ0

Near Mesquite, TX 75149

Patrick

Job Details: 04/24/2023

"Replaced trans, drive tube, clutch, and coupler. Tested unit. Good fill, good agitate, good drain, good spin."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF56H9100AG/A2

Near Murphy, TX 75094

John

Job Details: 04/24/2023

"Customer concern is washer stops mid cycle randomly and makes humming noise. Found when basket is spun slowly by hand, some sort of debris is stuck between basket and tub. When manually spun the debris rattles around and eventually gets stuck between basket and tub and binds motor causing humming sound. Advised Customer that the nature of the issue is not covered by warranty company as it is not normal wear and tear."

We serviced a

GE RANGE

Model JGBP33WEH3WW

Near Sachse, TX 75048

John

Job Details: 04/24/2023

Came to replace control board. Upon arrival found that customer had just started preheating oven and it was working. Cycle tested bake and broil igniters and burners 5x times. Both burners ignited as designed. Customer advised that she was about to cook lunch. Advised Customer to contact myself or RPS after cooking meal to advise if unit is working as it should.

We serviced a

GE DRYER-ELECTRIC

Model GTDP220EF2WW

Near Dallas, TX 75243

John

Job Details: 04/24/2023

"Customer concern dryer will not start, only hums. Confirmed no start and motor humming. Found when door switch is bypassed and drum is spun by hand it will start, indicating faulty start winding. Also found when unit does start the belt is slipping in drum. Needs new motor and belt.; ordrng 1 WE17X22217 (Motor) and 1 WE03X29897 (Belt)"

We serviced a

GE WASHER-TOPLOAD

Model WHDSR109J8WW

Near Puyallup, WA 98371

Cejay

Job Details: 04/24/2023

Customer concern is that washer fills but dose not wash. Found failed capicitor causing washer not to operate. Needs new capicitor. Follow up scheduled for 04/28 8-12pm. ; ordrng 1 WH12X10462 (WASHING MACHINE CAPACITOR)

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.20902990

Near Richardson, TX 75080

John

Job Details: 04/24/2023

"Customer concern is washer will not agitate or spin. Found start winding on motor loose and not engaging causing motor to not start. Also found consol mounting screws rustedto the point that they had to be drilled out. Needs new motor, coupler, and screws.; ordrng 1 WP3352287 (Motor) and 1 285753A (Coupler) and 2 WP388326 (Console screw)s"

We serviced a

LG DRYER-ELECTRIC

Model DLE7300VE

Near Puyallup, WA 98374

Cejay

Job Details: 04/24/2023

"Customer concern is that dryer was making a squealing noise but has since stopped. Preformed airflow test failed (yellow), could not replicate noise. Inspected, cleaned and lubricated rollers and idler. Cycle tested dryer no noise. No mechanical or component failuers at time of service."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7600XW1

Near Dallas, TX 75287

John

Job Details: 04/24/2023

Customer concern is washer giving F51 error (RPS com. fallout) when trying to spin. Found rotor bolt loose and basket-to-tub nut loose. Tightened nut and retightened rotor bolt. Ran full spin cycle. All checks good.

We serviced a

LG DRYER-ELECTRIC

Model DLEV1001V

Near Lewisville, TX 75067

Lane

Job Details: 04/24/2023

Customernststed dryer stopped heating. Performed diagnostics foumd flex hose extended more than 15ft with multiple 90deg turns causing airflow problems. Replaced faulty thermostatts and addressed vent issues with customer. ; used 1 6931el3003d (Thermostat) from stock

We serviced a

LG WASHER-TOPLOAD

Model WT4801CW

Near Coppell, TX 75019

Lane

Job Details: 04/24/2023

"Customer stated washer gets out of balance. Washer also makes abnormally loud noise and leaks water. Performed diagnostics found suspension faulty agitator stripped. Gearcase bearings and seal faulty. Rotor and stator making contact due to faulty gearcase bearing. ; ordrng 1 AEN73131406 (HOUSING ASSEMBLY,CLUTCH COUPLING) and 1 5845EA1003B (PULSATOR ASSEMBLY) and 1 4020FA4208E (Hub nut) and 1 AJK72909314 (Suspension) and 1 4417EA1002K (Stater) and 1 4413EA1004D (Rotor)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 79631623310

Near Irving, TX 75039

Lane

Job Details: 04/24/2023

Customer stated washer fills but doesn't wash. Performed diagnostics found e1 code for water supply. Confirmed cold tap was turned off. Tested washer after supply was restored. All functions checked good of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Puyallup, WA 98375

Branden W.

Job Details: 04/24/2023

"Customer concern is that dishwasher would not dissolve detergent. Also did not dry. Customer took door panel apart and now door will not latch. Found F4 E3 (wash motor not running) and F7 E1 (heat lock out) errors stored. Found latch on tub side out of position causing door to not latch. Reinstalled latch. Found wash pump has dead spot causing it to not operate most of the time, this has caused the heater to overheat and control went into heat lock out. Needs new sump assembly. Next appointment 4/28 1-5; ordrng 1 W11025157 (pump&motor)"

We serviced a

GE RANGE

Model JB655FK7DS

Near Lewisville, TX 75067

Lane

Job Details: 04/21/2023

Replaced burner and switch. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV330AEW/XAA

Near Tacoma, WA 98446

Cejay

Job Details: 04/21/2023

"Customer concern is that dryer has a hole in the drum. Found hole in drum causing noise durring oper ation. Needs new drum and front rollers. Requires auth, AHS to supply; ordrng 1 DC97-14849A (ASSY DRUM WRAPPER) and 2 DC97-16782A (DRUM ROLLER)s"

We serviced a

KENMORE DISHWASHER

Model 665.13229N412

Near Murphy, TX 75094

John

Job Details: 04/21/2023

"Customer concern is DW won't drain and is leaking. Found when cycle is started, drain pump making noise and not draining. Removed drain pump and found broken impeller. Replaced drain pump from truck stock. Started test cycle and found diverter leaking. Needs new sump assy.; ordrng 1 W11230103 (Sump assy.), used 1 WPW10348269 (PUMP-DRAIN) from stock"

We serviced a

LG DISHWASHER

Model LDF7774ST

Near Wylie, TX 75098

John

Job Details: 04/21/2023

Customer concern is DW will not power on. Found 120v to control board and UI not responding. Good voltage to UI from control board. Replaced UI panel with pre ordered part. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4800XQ1

Near Wylie, TX 75098

John

Job Details: 04/21/2023

"Customer concern is washer banging around when in spin and doesn't seem to be washing properly. Found suspension rods worn and bouncy, tub ring is broken, and agitator cam is stripped. Needs new suspension rods, tub ring, and cam assy.; ordrng 1 W10780048 (Suspension rods) and 1 WPW10215108 (Tub ring) and 1 285809 (Agitator cam)"

We serviced a

SPEED QUEEN DRYER-ELECTRIC

Model ADE4BRGS175TW01

Near Tacoma, WA 98407

Cejay

Job Details: 04/21/2023

Customer concern is that dryer is making a noise durring operation. Found damaged felt and front bulkhead causing noise durring operation and damaging drum. Needs new drum and front bulkhead. Advised customer parts show out of stock and may take time to recive.; ordrng 1 D512476P (ASSY FRT BULKHEAD) and 1 D510265WP (ASSY CYL DRYER)

We serviced a

FRIGIDAIRE LAUNDRY CENTER

Model FLSE60RGS1

Near Tacoma, WA 98405

Cejay

Job Details: 04/21/2023

"Customer concern is that dryer was making a clunking noise durring operation. Found failed rear bearing causing noise durring operation, needs new rear bearing kit. Installed new rear bearing kit, prefromed airflow test failed (red). Preformed second airflow test with vent disconnected from wall failed (yellow) advised customer flex hose need replacment and outside vent dose not allow for proper airflow. All checks good. Customer signed airflow acknowledgement.; used 1 5303281153 (REAR BEARING KIT) from stock"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AW/A4 01

Near Wylie, TX 75098

John

Job Details: 04/21/2023

Customer concern is washer will not power on and is locked and full of water. Confirmed 120v to control board. Found burn on UI board causing unit to not power on. Manually unlocked lid and drained unit. Needs new control assy.; ordrng 1 DC92-02005A (Control board)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS1

Near Wylie, TX 75098

John

Job Details: 04/21/2023

"Cams to install new wash pump. Found DW uninstalled from cabinet with power, water, and drain hooked up. Installed new wash pump and tested. All checks good. Advised Customer that since unit was uninstalled upon arrival, he will be responsible for re-installation."

We serviced a

LG DISHWASHER

Model LDF5678BD

Near Mesquite, TX 75149

Patrick

Job Details: 04/21/2023

Replaced sump assy. Tested unit. All checks good.

We serviced a

LG DISHWASHER

Model LDFN454HT

Near Dallas, TX 75228

Patrick

Job Details: 04/21/2023

"Customer concern, unit not drying properly. Found heater operating normally, ra compartment empty. Unit functioning as designed."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED60000AW0

Near Dallas, TX 75214

Patrick

Job Details: 04/21/2023

"Customer concern, unit not heating, confirmed. Found blown high limit. Replaced from truck stock. Tested unit. All checks good; used 1 279973 (Tco) from stock"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9400SW2

Near Coppell, TX 75019

Lane

Job Details: 04/21/2023

I stalled control and performed full function test. All functions checked good at time of service.

We serviced a

GE DISHWASHER

Model GDF610PMJ2ES

Near Puyallup, WA 98371

Cejay

Job Details: 04/21/2023

"Installed previously ordered drain pump kit. Cycle tested dishwasher. No leaks , all checks good."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5500FW1

Near Bonney Lake, WA 98391

Cejay

Job Details: 04/21/2023

"Customer concern is that washer is not draining and is showing F9E1. Found seized drain pump causing washer not to drain. Installed new drain pump, preformed service cycle to verify repair. All checks good.; used 1 WPW10605427 (PUMP-WATER) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near South Hill, WA 98374

Cejay

Job Details: 04/21/2023

"Customer concern is that washer is shaking and is making a squealing noise durring operation. Pulled error c9des. F0E2. Found damage to shield and cam, also found stretched belt causing noise durring operation. Washer to low to floor causingwasher to bottom out. Raised and leveled washer. Needs new belt cam and shield. Follow up scheduled for 04/26 8-12pm; ordrng 1 WPW10006384 (BELT) and 1 W10721967 (CAM) and 1 WPW10427633 (SHIELD) and 1 W11454741 (GEARCASE)"

We serviced a

KENMORE LAUNDRY CENTER

Model 41794712400

Near Dallas, TX 75204

Patrick

Job Details: 04/21/2023

"Customer concern, unit not heating. Confirmed. Good 240vac. Element circuit open. Must replace element assy. ; ordrng 1 131475320 (Element assy) and 1 3204267 (High limit)"

We serviced a

SAMSUNG RANGE

Model NE63T8111SS/AA01

Near Dallas, TX 75208

Patrick

Job Details: 04/21/2023

"Customer concern, keypad unresponsive. Confirmed. Cycled power. Keypad operates. Unit will not enter error mode. Must replace ui and or main control. ; ordrng 1 DG90-01062D (Main pcb) and 1 DG96-00776B (Touch panel)"

We serviced a

GE DISHWASHER

Model GDF520PSF4SS

Near Plano, TX 75074

John

Job Details: 04/21/2023

"Installed new diverter. Cycke tested unit, no longer leaking. Found drain pump comming on but moving water very slowly. Removed drain pump, no obstructions found. Checked drain hose, no obstructions found. Must replace drain pump. Was unable to test drain pump on initial visit due to leak from diverter.; ordrng 1 WD19X25187 (Drain pump)"

We serviced a

LG RANGE

Model LRG3081BD/01

Near Garland, TX 75042

Lane

Job Details: 04/21/2023

Customer stated oven doesn't heat. Preformed diagnostics found faulty ignitor. All other functions are working per customer. Ignitor needs to be ordered. Contacting customer when parts arrive if estimate is approved.; ordrng 1 MEE61841401 (Ignitor)

We serviced a

LG DISHWASHER

Model LDS5540ST

Near Rowlett, TX 75089

Lane

Job Details: 04/21/2023

Installed diverter motor with cam and switch. Found standing water behind dishwasher. Investigated water leak and found pin hole in drain hose on left side of dishwasher. Tac nail was driven through cabinet into dishwasher hose.; ordrng 1 AEM69493807 (Drain hose)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Garland, TX 75040

John

Job Details: 04/21/2023

Customer concern is washer shaking during spin cycle. Confirmed unit shaking while in spin. Found gap between tub ring and top panel wider on right side of tub than on left. Right side suspension rods fail bounce test causing unit to shake. Must replace suspension rods.; ordrng 1 W11130362 (Dampers)

We serviced a

SPEED QUEEN DRYER-ELECTRIC

Model ADEE9RYS177TW01

Near Parker, TX 75002

Lane

Job Details: 04/21/2023

Customer stated dryer is damaging clothes. Preformed diagnostics found dryer airflow is good. Performed heat cycle test and found heater is staying on for over five minutes without cycling. Heating element with thermostats needs replacing with a new thermistor. Rear vent cover has meteral burned onto it and also needs replacing. All other function check good at time of service.; ordrng 1 D518524 (Vent cover) and 1 D510523 (Thermistor) and 1 Needresearch (Heating element kit)

We serviced a

LG RANGE

Model LRG3081BD/01

Near Garland, TX 75042

Lane

Job Details: 04/21/2023

We serviced a

SAMSUNG DISHWASHER

Model DW80R7061US

Near Gig Harbor, WA 98335

Cejay

Job Details: 04/20/2023

"Customer concern is that dishwasher is still leaking from door. Foumd signs of leak from inlet valve, found inner door panel damaged on left side. Samsung service bulletin for gaps at bottom of door. Needs new inner door panel, water valve and door leak service kit. Requires auth. Advis3d customer that some parts show out of stock and may take time to recive; ordrng 1 DD82-01988A (ASSY-SEAL RUBBER-US;SEAL RUBBER) and 1 DD97-00607C (ASSY DOOR INNER) and 1 DD33-01002B (VALVE WATER)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model GEW9250PW0

Near Rockwall, TX 75087

Patrick

Job Details: 04/20/2023

"Customer concern, unit not heating. Confirmed. Found open element. Replaced from truck stock. Tested unit. Failed vent test. Customer must have vent professionally cleaned to prevent future issues. ; used 1 WP3387747 (Element) from stock"