We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6300V/A3
Near Heartland, TX 75126
Branden W.
Job Details:
01/10/2023
Customer concern is the dryer does not heat. Found only 120v to dryer causing no heat. Found power terminal block and cord melted and broke off. Needs new harness. Advised Customer That power cord is not a covered item and they will need to provide cord. Left unit unplugged. ; ordrng 1 DC93-00820A (ASSY WIRE HARNESS)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5005KW0
Near Lake Tapps, WA 98391
Cameron M.
Job Details:
01/10/2023
"Customer concern is that washer does not start cycle, unit continuously drains. During initial inspection found unit stuck in previous cycle, not fully canceled. Found F8e1(no fill/ long fill) present via service mode. Inspected water supply valves found hot water valve closed, causing f8e1 error. Restored water supply. Cycle tested unit 3x, all checks good Collected trip fee + tax via card Payment"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Dallas, TX 75228
Branden W.
Job Details:
01/10/2023
Customer concern is that lid is broken. Found lid broken at left hinge causing issues closing lid. Needs new lid assembly. Auth needed. ; ordrng 1 W11259006 (lid)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7120HW0
Near Frisco, TX 75035
Patrick
Job Details:
01/10/2023
"Customer concern, unit leaking from fabric softener. Per svc pointer, must replace tub ring. ; ordrng 1 W11590590 (Tub ring)"
We serviced a
GE WALL OVEN
Model JT3000SF2SS
Near Plano, TX 75024
Patrick
Job Details:
01/10/2023
"Customer concern, microwave not heating. Call set up for wall oven. Customer must call assurant to reissue call for microwave."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AWUS
Near Carrollton, TX 75007
Patrick
Job Details:
01/10/2023
"Customer concern, unit not draining from tube. Cleared debris from drain tube. All checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Dallas, TX 75230
Branden W.
Job Details:
01/10/2023
"Customer concern is that washer does not fill. Found cold water entering washer at a very low rate causing time out. Screens clear. Needs new inlet valves. ; ordrng 1 W11127357 (housing), O-SMS tckt"
We serviced a
GE DISHWASHER
Model GLD5860L00SS
Near Dallas, TX 75230
Branden W.
Job Details:
01/10/2023
"Customer concern is that after sink work was completed, dishwasher does not fill. Found dried detergent holding float switch up, causing unit to not fill. Removed detergent build-up. Cycle tested x5. All checks good"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7230HW0
Near Tacoma, WA 98404
Cejay
Job Details:
01/10/2023
"Installed previously ordered agitator and lid lock, manually cycled lock mechanism and operation of agitator via service mode. All checks good."
We serviced a
GE DRYER-GAS
Model GTD45GASJ2WS
Near Sumner, WA 98391
Cameron M.
Job Details:
01/10/2023
"Customer concern is that dryer does not heat. Vent disconnected prior to repair visit. Preformed airflow test vent on,failed (red). Removed vent cycle tested unit, vent off. Unit still did not heat. Verified heating components, good. Tested continuity of ignitor, failed ignitor is open. Causing unit to not ignite and heat. Needs new ignitor. Follow up visit scheduled for 1/17 8-12; ordrng 1 WE04X25996 (IGNITER)"
We serviced a
WHIRLPOOL DRYER-GAS
Model WGD9400SU0
Near Puyallup, WA 98374
Cejay
Job Details:
01/10/2023
"Customer concern is that dryer would show F01 error and will not start. Verified 120v to dryer, Pulled error codes via service mode. F01, continuity at thermal fuse. Failed main control board causing F01 error, needs new main board. Advised customer parts show out of stock and may take time to recive, AHS to supply.; ordrng 1 WPW10110641 (CNTRL-ELEC)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Orting, WA 98360
Cameron M.
Job Details:
01/09/2023
"Customer concern is that washer does not fill, stops mid spin. Found F8e1 (long fill/no fill) via service mode. Cycle tested unit Found worn hub, causing excessive tub play and out of balance conditions. Also found sticking inlet valves, causing restriction of water during fill portion of cycle. Needs new hub and inlet valve. Customer declined repair at this time. ; ordrng 1 W11127357 (INLET ASSEMBLY) and 1 W10528947 (Hub)"
We serviced a
SAMSUNG RANGE
Model NX58R9421SS/AA
Near Orting, WA 98360
Cameron M.
Job Details:
01/09/2023
"Customer concern is that oven does not heat adequately. Preformed amp draw of bake ignitor, failed 2.81amps causing increased time required to ignite manifold gasses. Causing unit to create a minor ignition of excess gasses filling cavity. Needs new ignitor. Installed new ignitor. Cycle tested unit 3x, all checks good. Collected payment via card ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rowlett, TX 75088
John
Job Details:
01/09/2023
"Customer concern unit is leaking, tested unit on normal cycle and found unit is leaking from wash motor unit needs new sump to correct issue. ; ordrng 1 W11087376 (Sump assembly)"
We serviced a
GE DRYER-ELECTRIC
Model GTD33EASK0WW
Near Rowlett, TX 75089
John
Job Details:
01/09/2023
"Customer concern unit is not drying all the clothes all the ways, found timer not advancing through cycle unit needs new timer to correct issue. ; ordrng 1 WE04X25280 (Timer)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF50A8600AE/US
Near Dallas, TX 75252
John
Job Details:
01/09/2023
"Customer concern unit is ending mid cycle, found coin catch clogged, unclogged and tested on drain and spin unit checks all good."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED6620HC1
Near Forney, TX 75126
Patrick
Job Details:
01/09/2023
"Customer concern, unit will not turn on. Found 120vac to unit. Needs 240vac. Customer must have licensed electrician restore power to unit."
We serviced a
SAMSUNG RANGE
Model NE58K9500SG/AA03
Near Mesquite, TX 75150
Patrick
Job Details:
01/09/2023
"Customer concern, lf burner not heating. Unit hot on arrival. Unable to disassemble. Order lf element and infinite sw. ; ordrng 1 DG44-01006B (Lf infinite sw) and 1 DG47-00063A (Lf element)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN1DG
Near Puyallup, WA 98371
Cejay
Job Details:
01/09/2023
"Customer concern is washer is not spinning clothes out and sometimes is not adding enough water or pump will remain on with no water is in tub.Pulled error codes via newfi. F38,F26. Applied firmware update related to balance distribution. Checked drain filter for debris Stressed tested drain pump. Water level test good. Cycle tested washer with a load good. Issues possibly related to oversuds conditions. Advised customer on using high quality detergent and running regular cleaning cycles. No mechanical failures at time of service."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5400V/A3
Near Puyallup, WA 98374
Cejay
Job Details:
01/09/2023
"Customer concern is that dryer is not heating. Preformed airflow test pass, verified 240v to dryer. Found open element causing dryer not to heat. Needs new element. Installed new element,cycle tested dryer all checks good.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
LG WASHER-TOPLOAD
Model WT7200CW
Near DuPont, WA 98327
Cameron M.
Job Details:
01/09/2023
"Customer concern is that washer leaves film and residue on clothes, and unit bangs around. Cycle tested unit via customer provided load of towels, no mechanical defects at time of service. Advised customer on proper loading practices. Also advised customer on using high quality detergent. Advised customer on regular cleaning intervals."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC465HW4
Near Mesquite, TX 75150
Patrick
Job Details:
01/09/2023
"Customer concern, noise during spin. Removed debris from basket. Ran and tested. All checks good; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Dallas, TX 75214
Patrick
Job Details:
01/09/2023
"Customer concern, not cleaning. Found open heating element, broken soap dispenser, broken upper rack clips. Must replace. ; ordrng 1 W10861000 (Dispenser) and 1 W10703867 (Element) and 4 WPW10082853 (Pivot tine)s"
We serviced a
AMANA RANGE
Model AGR5844VDS5
Near Lakewood, WA 98498
Cameron M.
Job Details:
01/09/2023
"Customer concern is that oven does not maintain set temperatures. Preformed temperature checks via two mechanical thermometers and digital temp probe. 350,pass 425,pass 475,pass 500,pass. Found no mechanical defects at time of service. All checks good. Advised customer on differences in soaking vs surface temperatures. Collected 95.00 trip fee + tax via card Payment"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Dallas, TX 75217
Patrick
Job Details:
01/09/2023
"Customer concern, smoke from control panel during use. Found burned infinite sw. Replaced from truck stock. Tested unit. All checks good. ; used 1 WP3149400 (Rf infinite sw) from stock"
We serviced a
GE DRYER-GAS
Model GTD33GASK0WW
Near Carrollton, TX 75006
John
Job Details:
01/09/2023
"Customer concern unit is not heating, found unit . Found unit needs screws replaced found. Unit needed screws installed and tested unit found unit checks all good."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWB855DC3
Near Tacoma, WA 98406
Cameron M.
Job Details:
01/09/2023
"Customer concern is that washer will intermittently with increasing frequency not respond to customers imput. Checked for stored error codes via service mode, none. Preformed ui test x5,passed. Cycle tested unit 10x, found no mechanical defects at time of service. Advised customer to monitor and record video if possible and call if issue persists. Also Advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance."
We serviced a
SAMSUNG RANGE
Model NE59R4321SS/AA
Near Irving, TX 75061
John
Job Details:
01/09/2023
"Customer concern unit is not turning on front left burner. Found infinite switch and burner have failed, on front left side of unit. Unit will need infinite switch and burner replaced to correct issue.; ordrng 1 DG47-00063A (Front left burner) and 1 DG44-01009A (Front left infinite switch)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45N3050AW/A4 0101
Near Dallas, TX 75235
John
Job Details:
01/09/2023
"Customer concern unit is not draining , tested unit on drain and spin. Found drain pump has failed unit will need drain pump to correct issue. ; ordrng 1 DC-3120014C (Drain pump)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Garland, TX 75043
Patrick
Job Details:
01/09/2023
"Customer concern, door will not stay closed. Confirmed. Found broken door latch. Must replace; ordrng 1 W11429587 (Door catch)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EW/A3 04
Near Tacoma, WA 98444
Cameron M.
Job Details:
01/09/2023
Installed previously ordered main pcb. Cycle tested unit. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near South Hill, WA 98374
Cejay
Job Details:
01/09/2023
"Installed previously ordered hinges, inner glass and inner door panel. Verified functionality of door. All checks good."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW92HEFW0
Near Eatonville, WA 98328
Cejay
Job Details:
01/09/2023
"Customer concern is that washer is not draining and show F9E1 error. Pulled error codes via service modeF9E1, F3E1, cleared errors, found clog in drain trap causing washer not to drain. Removed debris from drain trap. Preformed service diagnostic cycle. All checks good."
We serviced a
GE RANGE
Model JGBP30DEA2WH
Near Dallas, TX 75244
John
Job Details:
01/09/2023
"Customer concern unit is making a popping noise, found gas regulator staying stuck open causing unit to make popping noise. Unit needs new gas regulator. Is not available ASH will need to provide part. ; ordrng 1 WB19K10001 (Gas regulator)"
We serviced a
GE COOKTOP
Model JP340BJ2BB
Near Carrollton, TX 75006
John
Job Details:
01/09/2023
Customer concern is cooktop is cracked and LF burner not working. Confirmed cooktop cracked and LF burner fails continuity check. Needs new burner and cooktop.; ordrng 1 WB62T10333 (Cooktop glass) and 1 WB30T10045 (halogen element)
We serviced a
ADMIRAL DRYER-ELECTRIC
Model LNC7759A71
Near Carrollton, TX 75007
John
Job Details:
01/09/2023
Customer concern is dryer making rattling noise while spinning. Disassembled unit and found mounting braket for high limit fuse loose and rattling against drum. Tightened braket and retested unit. Still making noise. Found idler pulley bearing starting to separate from plastic pully causing noise. Needs new idler pulley. AHS to supply parts.; ordrng 1 WP53-2287 (Idler pulley)
We serviced a
GE DISHWASHER
Model GDT695SGJ5WW
Near Graham, WA 98338
Cejay
Job Details:
01/09/2023
"Customer concern is that dishwasher is leaking and now dose not start. Confirmed 120v to dishwasher. Confirmed 14.5v from control board but not operation of user board. After visual inspection of dishwasher was unable to determine location or cause of leak, needs new UI board before resuming diagnostics Advised customer parts show out of stock and may take time to recive. Requires Auth. ; ordrng 1 WD21X32000 (CONFIGURED UI BOARD)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED7230HW0
Near Carrollton, TX 75007
Jack
Job Details:
01/06/2023
Customer concern is that dryer is making a noise. Started unit and confirmed unit making noise. Found bad idler pulley. Replaced idler pulley. Tested unit and all checks good.; used 1 W10837240 (BRACKET) from stock
We serviced a
GE DISHWASHER
Model GDT665SSN0SS
Near Tacoma, WA 98498
Cameron M.
Job Details:
01/06/2023
"Customer concern is that dishwasher will start cycle. midway through cycle unit will loose power off them reboot to standby display every use. Via newfi device found, f56(failure to drain) and f86 (failure to fill). Also found firmware update available for unit. During initial cycle test, unit fully lost power for approximately 1.5 minutes then regained power. Checked power supply connections, intact and tight. Found cause of power loss result of main board failure. Needs new main board. Advised customer part shows out of stock, may take time to get parts. AHS TO SUPPLY.; ordrng 1 WD21X25992 (CONFIGURED MACHINE CONTROL BOARD)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Gig Harbor, WA 98332
Cameron M.
Job Details:
01/06/2023
"Customer concern is that washer does not spin. Cycle tested unit ,found faulty actuator, causing unit to intermittently not spin. Also found drain hose inserted in stand pipe exceeding specifications. Collected drain hose. Installed new actuator. Cycle tested unit 3x with customer provided load of towels. All checks good. Advised customer on regular cleaning intervals. Also advised customer on using high quality detergent. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
SAMSUNG RANGE
Model NE59J7630SG/AA01
Near Garland, TX 75043
Patrick
Job Details:
01/06/2023
"Customer concern, bake does not function. Elements test good. Found burned relay on main control. Must replace. ; ordrng 1 DE92-03761B (Control main)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R7061US
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
01/06/2023
"Customer concern is that dishwasher leaks and produces lc error . Cycle tested unit 10x, found no mechanical defects causing leak at this time . Found evidence oversuds conditions present ,causing unit to leak from bottom of door. Advised customer on using high quality detergent. Also advised customer to monitor and record if issue persists."
We serviced a
LG DRYER-ELECTRIC
Model DLEX7600WE
Near Fox Island, WA 98333
Cameron M.
Job Details:
01/06/2023
"Installed previously ordered main pcb, cycle tested unit 3x. All checks good. Advised customer Strongly Advised customer correct vent hose, as to prevent damage to heating components."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Puyallup, WA 98374
Cejay
Job Details:
01/06/2023
"Customer concern is that dishwasher is making a noise during operation. Called Auth department, recommended customer monitor dishwasher operations and to call if noise increases in volume or frequency or dishwasher begins to show signs of ware or poor wash performance. Also Advised customer on using high quality detergent and rinse aid."
We serviced a
GE DISHWASHER
Model GDT645SGN0WW
Near Tacoma, WA 98499
Cameron M.
Job Details:
01/06/2023
"Customer concern is that dishwasher does not open dispenser and stops cycle. During initial testing with newfi device, found firmware update for unit required. Updated unit. Found not draining error present. Cycle tested drain pump 10x, found drain pump to have dead spot in drain pump motor. Causing unit to not drain. Needs new drain pump. Follow up visit scheduled for 1/16 8-12; ordrng 1 WD19X25461 (DRAIN PUMP ASM)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.2710231
Near Puyallup, WA 98375
Cameron M.
Job Details:
01/06/2023
"Customer concern is that washer produces noise during spin cycle. Cycle tested unit. found failed tub bearing,causing unit to make noise during spin cycle. Also found worn hub, causing excessive tub play. Needs new gearcase and hub. Follow up visit scheduled for 1/13 1-5 ; ordrng 1 W11454372 (GEARCASE) and 1 W10528947 (HUB)"
We serviced a
LG DISHWASHER
Model LDT5678SS
Near Puyallup, WA 98375
Cejay
Job Details:
01/06/2023
Installed previously ordered control panel assembly. Cycle tested dishwasher. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Tacoma, WA 98444
Cejay
Job Details:
01/06/2023
"Installed previously ordered spray arm, cycle tested dishwasher no leaks. All checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW4
Near Wylie, TX 75098
Patrick
Job Details:
01/06/2023
Replaced valve. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Sachse, TX 75048
Patrick
Job Details:
01/06/2023
"Customer concern, unit doesn't do anything. Confirmed doa. Found shorted drain pump, dead control board. Must replace both. ; ordrng 1 W11419171 (Control) and 1 W11396717 (Drain pump)"
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Lewisville, TX 75067
Jack
Job Details:
01/06/2023
"Arrived at customers, the cook top was on and has been on for hours before. To hot to work on. Needs to reschedule.; O-emld tckt"
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near McKinney, TX 75071
Jack
Job Details:
01/06/2023
"Customer concern unit is shutting off after 4 minutes. Found several error codes. Found motor out of ohms. Also found inverter board out of ohms. Also found damper vent not opening or closing. Needs new motor, inverter board and damper vent. Customer move unit. Did not sign damage waiver due to customer moving unit.; ordrng 1 WH03X29524 (Motor) and 1 WH22X32957 (Inverter Board) and 1 WH16X29509 (Damper Vent)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW450SSM1WW
Near McKinney, TX 75071
Jack
Job Details:
01/06/2023
Customer concern is that unit gets unbalanced and shakes bad. Got errors codes and found unit had unbalanced error. Found shocks going out. Needs new shocks.; ordrng 4 WH01X20826 (Shock)s
We serviced a
GE RANGE
Model JB655YK6FS
Near Richardson, TX 75081
Patrick
Job Details:
01/06/2023
Replaced rf burner and infinite sw. All checks good
We serviced a
GE RANGE
Model JB645DK6WW
Near Dallas, TX 75243
Patrick
Job Details:
01/06/2023
Replaced infinite switches. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Garland, TX 75040
Patrick
Job Details:
01/06/2023
"Customer concern, unit leaking. Found leak from diverter. Must replace sump assy. ; ordrng 1 WPW10671941 (Sump)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Garland, TX 75040
Patrick
Job Details:
01/06/2023
Replaced capacitor. Tested unit. All checks good.
We serviced a
GE RANGE
Model JBS55WK3WW
Near Rowlett, TX 75088
Patrick
Job Details:
01/06/2023
"Customer concern, bake element not heating. Confirmed. Found control not sending voltage to element. Broil and cooktop operating normally. Must replace control and overlay. Overlay listed as NLA; ordrng 1 WB27T11313 (Control) and 1 WB27T10674 (Face plate)"
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Garland, TX 75043
Patrick
Job Details:
01/06/2023
"Customer concern, unit leaks. Filled unit more than half way, no leak noted. Found check valve pushed back into impeller causing very slow drain. Calibrated unit. All checks good."
We serviced a
SAMSUNG RANGE
Model NE63A6711SS/AA
Near Orting, WA 98360
Cejay
Job Details:
01/06/2023
Installed previously ordered convection element and cooling fan. Verified operation of fan and element with cycle test. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6200EW/A3 02
Near Plano, TX 75075
Jack
Job Details:
01/06/2023
Installed new stem kit. Tested unit and all checks good.
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79641002610
Near Puyallup, WA 98374
Cejay
Job Details:
01/05/2023
"Customer concern is that washer is not draining. Pulled error codes via service mode none. Found stripped drain pump causing washer not to drain.needs new drain pump motor. Installed new drain pump motor. Cycle tested washer no leaks washer now drains, all checks good.; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
GE DISHWASHER
Model GDF610PSJ2SS
Near Spanaway, WA 98387
Cejay
Job Details:
01/05/2023
"Customer concern is that dishwasher would beep and now will not turn on and previouslywas not heating. Verified 120v to dishwasher. Outlet tested good. Confirmed 14v from control to UI. Good continuity at element. Found signs of motor wear/failure. Needs new wash motor, UI board and float switch for heating issues. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 1 WD26X23258 (pump wash kit) and 1 WD21X32000 (CONFIGURED UI BOARD) and 1 WD21X10519 (switch flood)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW1
Near Tacoma, WA 98444
Cejay
Job Details:
01/05/2023
Installed previously ordered motor. Calibrated washer. Noise eliminated all checks good.
We serviced a
GE DISHWASHER
Model GSD4920Z02BB
Near Puyallup, WA 98375
Cameron M.
Job Details:
01/05/2023
"Customer concern is that dishwasher flooded kitchen floor cycle tested unit, found oversuds condition present. Also found lower left corner of door seal disengaged from door panel, causing leak during operation. Also found cracked lower left corner of inner door panel, causing unit to leak during operation. Also found unit leaking from vent assembly, causing unit to leak from inside door. Needs new inner door panel, vent assembly, door gasket and gasket insert. Advised customer parts show NLA. AHS to supply parts. Requires auth. ; ordrng 1 WD31X10004 (DOOR INNER) and 1 WD12X10020 (VENT ASSY) and 1 WD08X10016 (GASKET DOOR) and 1 WD08X10015 (GASKET INSERT)"
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN1WW
Near Plano, TX 75023
Jack
Job Details:
01/05/2023
"Customer concern is that washer didn't ring out clothes fully. Plugged in newfi, tested fill, drain, spin and agitate all checked good. Units error was unbalanced. Tested units suspension, checked good. Over all unit checks good at this time."
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US
Near The Colony, TX 75056
Jack
Job Details:
01/05/2023
"Installed new heater. Tested unit, checks good. Got up to temperature."
We serviced a
GE DRYER-GAS
Model GTD33GASK0WW
Near Carrollton, TX 75006
Jack
Job Details:
01/05/2023
"Replaced ignitor and bearing to assembly, tested unit on time dry unit checks all good."
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Dallas, TX 75229
Jack
Job Details:
01/05/2023
"Customer concern unit is leaking water, tested unit with newfi. Tested water valve and drain pump also tested unit on normal cycle, found unit not leaking."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9250WW00
Near Lakewood, WA 98498
Cameron M.
Job Details:
01/05/2023
"Installed previously ordered door boot, cycle tested unit. All checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW0
Near Rowlett, TX 75088
Patrick
Job Details:
01/05/2023
"Customer concern, f9e1, long drain. Confirmed. Found kinked drain hose. Corrected."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US
Near Rowlett, TX 75088
Patrick
Job Details:
01/05/2023
"Customer concern, unit goes out of balance during spin. Tested under load. Confirmed our of balance. Redistributed load, repeated off balance. Tried again, no change. Dampers fail bounce test with empty basket. Must replace dampers. ; ordrng 4 DC97-16350U (Dampers)s"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW72HEDW0
Near Tacoma, WA 98403
Cejay
Job Details:
01/05/2023
Customer concern is that washer is not spinning. Pulled error codes via service mode. No stored error codes.Preformed service diagnostic cycle complete. Visual and mechanical inspection of basket good. Cycle tested washer with a load complete. Advised customer on proper loading practices. All checks good.
We serviced a
SAMSUNG DISHWASHER
Model DW80M9960U
Near Wylie, TX 75098
Patrick
Job Details:
01/05/2023
"Customer concern, unit leaves water at cycle finish. Error code 7c, dc3, lc, sc. Drain good, detergent not dissolving. Must replace motion assy. ; ordrng 1 DD97-00484A (Motion assy)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5050LW0
Near University Place, WA 98466
Cameron M.
Job Details:
01/05/2023
"Customer concern is that dryer produces grinding noise during operation. Preformed airflow test failed. Found dryer vent hose kinked, straightened vent hose. Cycle tested unit 10x unable to duplicate customer concern of grinding noise. Advised customer dryer vent duct needs to be cleaned before use continues on dryer to prevent damage. Advised customer on proper loading practices. Also advised customer to monitor and record video if possible."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW4
Near Puyallup, WA 98372
Cameron M.
Job Details:
01/05/2023
"Customer concern is that washer produces squealing noise at beginning of cycle and becomes intermittent. Customer provided video of unit producing issue prior to service inspection. Cycle tested unit via service mode, found no active defect. Inspected moving wash components, no defect found. Cycle tested unit on rinse and spin with customer provided load of towels, no defect found. Cycle tested unit in bulky cycle, no defect found. Unable to reproduce customer concern. Advised customer to monitor and record video and any additional information possible if issue persists. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LW0
Near Frisco, TX 75035
Patrick
Job Details:
01/05/2023
"Customer concern, unit intermittently displays f2e2. Found f8e6, f2e2, f8e3, f2e1, pressure sensor and communication errors. Unit operating normally during testing. Must replace main control to resolve intermittent issue. ; ordrng 1 W11510463 (Control)"
We serviced a
GE DRYER-ELECTRIC
Model GFD45ESSM0WW
Near Wylie, TX 75098
Patrick
Job Details:
01/05/2023
"Customer concern, unit squeeking while in use. Confirmed. Found failed idler pulley. Found blocked home vent. Must replace idler pulley and belt. Customer must have home vent professionally cleaned to prevent future failures. ; ordrng 1 WE03X31620 (Idler pulley) and 1 WE03X29897 (Belt)"
We serviced a
MAYTAG COOKTOP
Model MEC7430WB01
Near Grand Prairie, TX 75050
Jack
Job Details:
01/05/2023
Ash sent wrong cooktop ordered correct cooktop needs to be a black cooktop. ; ordrng 1 W10376591 (Black cooktop)
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ7SS
Near Graham, WA 98338
Cameron M.
Job Details:
01/05/2023
"Customer concern is that washer does not spin clothes out fully. And unit will run full wash cycle when set to drain and spin. Found out of balance errors f26(out of balance ended final spin) and f31(out of balance fall back in final spin). Cycle tested unit via newfi device, no defect found. Found unit required firmware update for correction of software issue. Updated unit. Cycle tested unit in drain and spin cycle while monitoring with newfi device, found cycle selection knob miss aligned, causing unit to not run chosen cycle. Reseated knob repeated test,pass. Unit operating as designed. Advised customer on proper loading practices. Advised customer on using high quality detergent. Collected $95.00 trip fee +tax via card Payment over phone."
We serviced a
LG WASHER-FRONTLOAD
Model WM2233HW
Near Dallas, TX 75211
Jack
Job Details:
01/05/2023
"Customer concern unit is making a loud noise, found bearing has failed causing unit to read off balance. error code (UE) unit needs new basket to correct issue. ; ordrng 1 3045ER1006E (Drum) and 1 3551ER0023F (Door)"
We serviced a
GE WASHER-FRONTLOAD
Model GTW465ASN2WW
Near Dallas, TX 75211
Jack
Job Details:
01/05/2023
"Customer concern is that washer is constantly filling with water. Found inlet valve bad. Replaced inlet. Tested unit, all checks good. ; used 1 WH13X26535 (WATER VALVE) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.13183K802
Near Graham, WA 98338
Cameron M.
Job Details:
01/04/2023
Installed previously ordered sump assembly and spray arms. Cycle tested unit. All checks good. Advised customer on using high quality detergent. Advised customer on proper loading practices. Also advised customer on regular cleaning intervals
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA
Near Edgewood, WA 98372
Cejay
Job Details:
01/04/2023
Customer concern is that dishwasher heavy light was flashing and drain pump stays on. Found standing water in leak tray.found pot lid in between door and door seal causing leak. Removed lid cycle tested dishwasher multiple times no leak. All checks good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED8100DW1
Near Gig Harbor, WA 98335
Cejay
Job Details:
01/04/2023
Customer concern is that dryer intermittently makes a noise during operation. Found rear support wheels and shafts failed causing noise during operation. Needs new rear rollers and shafts. Follow up scheduled for 01/10 10-2pm; ordrng 2 WPW10359271 (roller shaft)s and 2 WPW10314173 (support)s
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC0
Near Mesquite, TX 75149
Patrick
Job Details:
01/04/2023
Replaced door bellows. Tested unit. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Gig Harbor, WA 98332
Cejay
Job Details:
01/04/2023
"Customer concern is that dishwasher is making a noise during operation. Preformed service diagnostic cycle, no stored error codes. Cycle tested dishwasher for 45 minutes could not replicate noise. Advised customer to monitor dishwasher and to document noise if noise happens again."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EWH1
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
01/04/2023
"Customer concern is that dishwasher does not fill. Found F6e4 via service mode. Cycle tested unit 10x, unit filled each time . Found oversuds conditions present from float switch, causing unit to intermittently not fill. Cleaned float switch of suds residue, cycle all checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals. Collected 95.00 trip fee +tax via check payment."
We serviced a
LG WASHER-FRONTLOAD
Model WM4000HBA/01
Near Eatonville, WA 98328
Cejay
Job Details:
01/04/2023
"Installed previously ordered doorlock, main control failed to activate doorlock. Found failed control board causing washer lock not to operate. Needs new main pcb assembly. Follow up scheduled for 01/11 8-12pm; ordrng 1 EBR86771821 (PCB ASSEMBLY,MAIN)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SAW0
Near Spanaway, WA 98387
Cejay
Job Details:
01/04/2023
"Installed previously ordered water valve, dispenser and main control. Cycle tested dishwasher. Found oversuds present. Verified dishwasher is filling with water by cycle testing dishwasher multiple times to rinse out suds. Advised customer on running regular cleaning cycles and using high quality detergent with rinse aid. All checks good."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW0
Near Balch Springs, TX 75180
Patrick
Job Details:
01/04/2023
"Customer concern, unit displaying error code. F8e1 long fill. Found cold 1 valve not opening. Cold 2 valve good. Must replace inlet valve. ; ordrng 1 W11316256 (Inlet valve)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB965HC0
Near Dallas, TX 75210
Jack
Job Details:
01/04/2023
The customer concern unit is not filling and not spinning. Ran a rinse and spin. Found unit working as designed. Checked error codes and found no errors. Unit is working as designed at this time.
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Richardson, TX 75080
Jack
Job Details:
01/04/2023
"Customer concern unit is leaking gas, found gas leaking from regulator. Unit needs new regulator. ; ordrng 1 DG94-03445A (Pressure regulator)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB835DW4
Near Orting, WA 98360
Cameron M.
Job Details:
01/04/2023
"Customer concern is that dryer makes squealing noise during operation.preformed airflow test , passed (green).found seized idler pulley, causing unit to make squealing noise during operation. Also found dirty roller shafts, causing rollers to stick and squeal. Needs new Idler pulley. Installed new idler pulley. Cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cycle tested unit. All checks good ; used 1 279640 (PULLEY,IDLER) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV395ETAPSU/A1
Near Puyallup, WA 98375
Cameron M.
Job Details:
01/04/2023
"Customer concern is that dryer does not heat. Preformed airflow test, failed (red).found open heating element, causing unit to not heat during cycle. Needs new element. Installed new element. Cleaned inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit. All checks good. Advised customer dryer vent duct needs to be cleaned asap, before use continues on dryer to prevent damage. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
KENMORE WASHER-TOPLOAD
Model 41761712510
Near Tacoma, WA 98446
Cameron M.
Job Details:
01/04/2023
"Installed previously ordered motor control, lid lock and drain pump. Cycle tested unit. Unit only activates lid lock and drain pump. No motor movement achieved. Unit needs new main control motor and transmission and wire harness. Requires auth. ; O-emld tckt , states that autho needed"
We serviced a
GE LAUNDRY CENTER
Model GUD27ESSM1WW
Near Dallas, TX 75219
Patrick
Job Details:
01/04/2023
"Customer concern, unit does not spin. Transmission leaking oil. All drive components heavily damaged. Must replace drive system. Advised customer to discontinue use. ; ordrng 1 WH49X27322 (Transmission) and 1 WH49X27323 (Transmission pulley) and 1 WH49X27319 (Motor and pulley) and 1 WH18X27186 (Shifter) and 1 WH05X27185 (Clutch) and 1 WH01X10606 (Spring)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Garland, TX 75043
Patrick
Job Details:
01/04/2023
"Customer concern, unit will not run, beeps constantly. Powered off on arrival. Running normally upon power up. F8e4 leak code. Corrected high loop in drain. All checks good."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8000DW
Near Garland, TX 75042
Patrick
Job Details:
01/04/2023
"Customer concern, no heat, confirmed. Found clogged air vent. Element open. Replaced from truck stock. Tested unit. All checks good. ; used 1 WP3387747 (Element) from stock"
We serviced a
GE LAUNDRY CENTER
Model GUD24ESSM1WW
Near Dallas, TX 75230
Patrick
Job Details:
01/04/2023
"Customer concern, unit will not spin. Found door frame bent not allowing door to fully closed. Corrected. Tested unit. All checks good."