We serviced a
KENMORE WASHER-TOPLOAD
Model 11028102310
Near Tacoma, WA 98404
Cejay
Job Details: 09/01/2022
Installed previously ordered bearing kit and suspension rods. Cycle tested washer all checks good.
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Orting, WA 98360
Cameron M.
Job Details: 09/01/2022
"Customer concern is that dishwasher does not see door is closed. Found failed main control not sending and receiving voltage to door switch, causing unit to not start cycle. Needs new main control. Follow up visit scheduled for 9/8 1-5; ordrng 1 WD21X24901 (MAIN CONTROL)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fox Island, WA 98333
Cejay
Job Details: 09/01/2022
Installed previously ordered main control board. Cycle tested unit normal cycle all checks good.
We serviced a
LG WASHER-FRONTLOAD
Model WM3360HVCA
Near Spanaway, WA 98387
Cameron M.
Job Details: 09/01/2022
"Customer concern is that washer does not drain, produces not draining error. Cycle tested unit. found seized drain pump, causing unit to not drain. Needs new drain pump. Installed new drain pump, cycle tested unit. All checks good. Customer declined to retain old part. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8000DW4
Near Rowlett, TX 75089
Patrick
Job Details: 08/31/2022
"Customer concern, no heat. Confirmed. Found open element, replaced from truck stock. Tested unit. All checks good. Air test yellow. Auth 3tw499"
We serviced a
GE REFRIGERATOR
Model TBX23ZGB
Near Garland, TX 75044
Patrick
Job Details: 08/31/2022
"Customer concern, ff section not cooling. Found frosted over evap. Defrost timer seized, will not not manual turn. Must replace. Customer okd 387.58 estimate. R/s for Fri 8-2 at 8-12; ordrng 1 WR9X502 (Defrost timer kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Frisco, TX 75034
John
Job Details: 08/31/2022
Removed old sump assy. And found burnt plug and buckled floor board from leak. Customer requested that we wait to complete repair so they could get an electrician to fix plug and contact NFM about their floor damage. Also part ordered was correct part number but not correct part. Will need to be re orderer.; ordrng 1 W10861526 (pump&motor)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Lewisville, TX 75057
John
Job Details: 08/31/2022
Customer concern is washer not completing cycle and banging around. Found suspension rods worn and very bouncy causing unit to not complete spin cycle. Needs new suspension rods. Follow up scheduled for 9/6 8-12; ordrng 1 W11130362 (suspension)
We serviced a
GE DISHWASHER
Model GDT695SSJ5SS
Near Plano, TX 75024
John
Job Details: 08/31/2022
Customer concern is DW not starting. Found all lights working on UI but no buttons responding. Using nufi found active F code for stuck button. Cycle tested unit using NuFi all checks good. Needs new UI. Follow up scheduled for 9/8 8-12.; ordrng 1 WD21X23462 (kit svc ui top logic)
We serviced a
GE WASHER-TOPLOAD
Model GTW680BSJ5WS
Near Plano, TX 75023
John
Job Details: 08/31/2022
Customer concern is washer leaking. Found stand pipe clogged and filling with water when unit drains and over flowing. Advised Customer that a plumber will be needed to resolve issue.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Royse City, TX 75189
Patrick
Job Details: 08/31/2022
"Customer concern, unit stopping mid cycle. Found basket of center in frame. Must replace damper set. F5e4 x4 door not opened between cycles. Levelled unit. Svc mode good agitate, good high spin. ; ordrng 1 W11130359 (Damper set)"
We serviced a
AMANA WASHER-FRONTLOAD
Model NFW5800HW0
Near Enumclaw, WA 98022
Cejay
Job Details: 08/30/2022
Customer concern is that washer is leaking from underneath. Found hole in door seal causing leak. Needs new door seal. Unable to further test due to hole in seal. Follow up scheduled for 09/07 1-5pm; ordrng 1 W11314648 (bellow)
We serviced a
GE DISHWASHER
Model GDT655SSJ5SS
Near Irving, TX 75063
Patrick
Job Details: 08/30/2022
"Replaced fuse and drain pump. Tested unit, good fill, blew fuse as soon as wash motor energized. Must replace wash motor and fuse. ; ordrng 1 WD26X23258 (Wash pump kit) and 1 WD19X24829 (Drain pump kit) and 1 WD21X25696 (Control fuse)"
We serviced a
ROPER DRYER-ELECTRIC
Model REX6634PQ0
Near Tacoma, WA 98405
Cejay
Job Details: 08/30/2022
"Customer concern is that dryer timer does not stop and dryer run continuously. Customer had previous company out and siad she had a airflow restriction Preformed airflow test pass. Found element shorted to case ground causing dryer not to heat. Dryer needs new element. Installed new element. Time cycle tested dryer to verify operation of timer. All checks good; used 1 279838 (ELEMENT,HEATER) from stock"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11021252111
Near Tacoma, WA 98407
Cejay
Job Details: 08/30/2022
"Customer concern is that washer is making a noise during agitation. Had a company out on 08/21 to resolve a not spinning issue now washer is making a noise during operation. Pulled error. Odes via service mode F5E3 lid lock fault. Cleared errors. Manually tested agitation cycle without noise. Visual inspection shows signs of drive belt slipping on cam pully. Needs new cam pully. Apon installing new cam pully found loose basket caused by stripped spanner nut and drive block. Washer needs new drive block and spanner nut. SHS to supply. SHS ships DTC. Requires Auth ; ordrng 1 WP389140 (drive block) and 1 WP21366 (nut-spaner), used 1 W10721967 (CAM) from stock"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11022352511
Near Puyallup, WA 98374
Cejay
Job Details: 08/30/2022
"Installed previously ordered main control board. Washer will now power on. Calibrated washer, cycle tested washer all checks good. Did not installed wire harness as it was ordered as a precautionary measure. Faulty control and wire harness left with customer."
We serviced a
GE WASHER-TOPLOAD
Model GTW840CPN0DG
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 08/30/2022
"Installed previously ordered gearcase, rotor and stator. Cycle tested unit with load. All checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Dallas, TX 75252
Patrick
Job Details: 08/30/2022
"Customer concern, unit trips breaker and makes buzzing sound during dry cycle. Unit running on arrival, good drain, good spray, good heat. Pulling 7.7A with motor and heater energized. Observed through rinse into dry portion. Heater pulls 4.5A drying. No fault detected at this time."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF395BTPAWR/A2
Near Plano, TX 75074
Patrick
Job Details: 08/30/2022
"Replaced door bellows, drain pump, and bellows spring. Tested unit. All checks good. Noticed slow drain through stand pipe in wall. Recommend plumber address drain issue."
We serviced a
KENMORE RANGE
Model 790.94172310
Near Orting, WA 98360
Cameron M.
Job Details: 08/30/2022
"Customer concern is that oven has runaway temperatures, blackened a pie and bellowed smoke from vent and oven. Found failed resistor, causing bord to burn up and produce runaway temperatures. Needs new main control and temp sensor. Customer declined repair at this time. Collected trip fee via"
We serviced a
GE DISHWASHER
Model GDT645SYN2FS
Near Dallas, TX 75243
Patrick
Job Details: 08/30/2022
"Customer concern, unit produced foul odor, like dead animal, during use. No odor on arrival, ran quick wash. All function normal. Noticed odor after several minutes of running. Odor not coming from inside unit. Pulled unit. Found damaged outlet in wall, likely caused by rodent. Need electrician to address outlet."
We serviced a
GE DISHWASHER
Model GTD605PSM4SS
Near Dallas, TX 75243
Patrick
Job Details: 08/30/2022
Replaced roller kit. Tested unit. Job complete.
We serviced a
ELECTROLUX DRYER-ELECTRIC
Model EIMED60LT3
Near Puyallup, WA 98373
Cameron M.
Job Details: 08/30/2022
"Customer concern is that dryer makes squealing noise during operation. Found seizing front rollers, causing unit to make noise during operation. Also found. Seizing idler pulley, causing squealing noise during operation .needs new rollers and idler pulley. Follow up visit scheduled for 9/6 8-12; ordrng 2 5304523155 (ROLLER KIT)s and 1 134793511 (IDLER ARM ASSY)"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 796.40021900
Near Puyallup, WA 98373
Cameron M.
Job Details: 08/30/2022
"Customer concern is that washer tub fell in, and does not spin. Found failed tub bearing, causing tub to fall in and not spin. Also found found rotor and stator making contact during operation, caused by failed tub bearing. Needs new rear tub, tub seal, basket assembly. Rotor and stator. Advised customer parts show NLA. REQUIRES AUTH. ; ordrng 1 3045ER0023H (Rear tub assembly) and 1 4417EA1002J (STATOR) and 1 4413ER1002F (ROTOR ASSEMBLY)"
We serviced a
JENN-AIR COOKTOP
Model CVE1400W
Near University Place, WA 98467
Cameron M.
Job Details: 08/30/2022
"Installed previously ordered receptacle and element, cycle tested unit. All checks good. Customer declined to retain old parts. Collected payment via credit card Payment."
We serviced a
LG WASHER-TOPLOAD
Model WT5270CW
Near Puyallup, WA 98374
Cejay
Job Details: 08/30/2022
"Customer concern is that washplate came off during cycle. Found washplate broken and bent. Washplate screw still treads onto gearcase. Needs new washplate, screw and cap. Follow up scheduled for 09/07 8-12pm.; ordrng 1 AGZ72909711 (PULSATOR ASSEMBLY) and 1 5006EA3009B (CAP,PULSATOR)"
We serviced a
LG WASHER-TOPLOAD
Model WT5101HW
Near Mesquite, TX 75181
Patrick
Job Details: 08/29/2022
"Customer concern, unit leaking during use. Confirmed. Found split drain hose from tub to pump, must replace. Customer okd estimate of 239.32. Scheduled for Fri morning 9-2; ordrng 1 AEM73213001 (Drain hose, tub to pump)"
We serviced a
SAMSUNG RANGE
Model NE59J7850WG/AA05
Near Forney, TX 75126
Patrick
Job Details: 08/29/2022
"Customer concern, oven temp inaccurate. 1 dc error code divert or off Pattison. Tested unit at 200. Temp held within 5. No fault detected at this time."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED49STBW1
Near Allen, TX 75002
Chris
Job Details: 08/29/2022
Customer concern is terminal screw loose. Found terminal screw and nut were stripped. Removed and replaced with new screw and nut. Tested. Unit checks good.
We serviced a
LG WASHER-FRONTLOAD
Model WM3670HRA
Near Frisco, TX 75034
Chris
Job Details: 08/29/2022
Customer concern is unit showing oe error. Checked pump filter and found it clogged with debris. Cleaned pump. Tested with customer. Unit checks good.
We serviced a
GE DISHWASHER
Model GDT655SGJ2WW
Near Plano, TX 75024
Chris
Job Details: 08/29/2022
Replaced controls. Tested with customer. Unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Puyallup, WA 98374
Cameron M.
Job Details: 08/29/2022
"Customer concern is that dishwasher does not wash dishes properly, not completing cycle in some cycles. Checked stored errors via service mode, f8e2(drain motor electrical problem) f9e1(diverter motor unable to determine correct positioning) fae1(wax motor failure). found no power to drain pump from control board, drain pump ohms out of range. Also found diverter motor unable to locate home positioning. Found wash motor intermittently stalling during wash cycle wash motor ohms out of range, also found wax motor ohms out of range. Needs new pump and motor assembly, vent, control and drain pump. REQUIRES AUTH. ; ordrng 1 WPW10469574 (VENT) and 1 W11085683 (PUMP&MOTOR) and 1 W11305308 (CNTRL-ELEC) and 1 W10876537 (PUMP-DRAIN), states that autho needed"
We serviced a
GE DISHWASHER
Model GDT695SGJ2BB
Near Rockwall, TX 75087
Patrick
Job Details: 08/29/2022
"Replaced ui, programmed personality. Tested unit. All checks good."
We serviced a
WHIRLPOOL COOKTOP
Model SCS3017RS00
Near Coppell, TX 75019
Chris
Job Details: 08/29/2022
Customer was having issues with back right burner making loud popping noise. Called AHS. Unit unrepairable. Auth #120GJJLGI.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US1A
Near Royse City, TX 75189
Patrick
Job Details: 08/29/2022
"Customer concern, unit will not power on. Confirmed. Found wire nut loose in junction box. Restored power, tested unit. Unit checks all good."
We serviced a
LG WASHER-TOPLOAD
Model WT7100CW
Near Puyallup, WA 98374
Cameron M.
Job Details: 08/29/2022
"Customer concern is that washer produces squealing noise during spin cycle. Cycle tested unit. found failing drain pump impeller, causing unit to make noise during operation .needs new drain pump. ; ordrng 1 AHA75673401 (PUMP ASSEMBLY,DRAIN)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50T5300AC/US 01
Near Enumclaw, WA 98022
Cameron M.
Job Details: 08/29/2022
"Installed previously ordered suspension rods, found defective parts need to re-order DC97-16350U suspension rods. Advised customer parts show out of stock, may take time to get parts. ; ordrng 4 DC97-16350U (Suspension Rods)s"
We serviced a
GE WASHER-TOPLOAD
Model GTW680BSJ0WS
Near Puyallup, WA 98375
Cejay
Job Details: 08/29/2022
"Installed previously ordered drain pump, cycle tested washer all checks good."
We serviced a
MAYTAG DISHWASHER
Model MDBH969AWS5
Near University Place, WA 98466
Cejay
Job Details: 08/29/2022
Customer concern is that dishwasher clean light is blinking and will not start. Found open heater element causing dishwasher not to start by heat lock out. Needs new element. Follow up scheduled for 09/06 8-12pm; ordrng 1 W10518394 (heater)
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDZ600TB2
Near Tacoma, WA 98465
Cejay
Job Details: 08/29/2022
Customer concern is that dryer power button has broken off. Found console cover broken around power and start button causing dryer to not start intermittently. Needs new console cover. Advised customer parts show discontinued and may take time to recive. AHS to supply. ; ordrng 1 W10117393 (Console cover black)
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Gig Harbor, WA 98329
Cejay
Job Details: 08/29/2022
Installed previously ordered LF element. Cycle tested element all checks good.
We serviced a
GE DRYER-ELECTRIC
Model GFD85ESPN0RS
Near Sachse, TX 75048
Patrick
Job Details: 08/29/2022
"Replaced motor and baffle, tested unit. All checks good l"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW5105HW0
Near Sachse, TX 75048
Patrick
Job Details: 08/29/2022
"Found drive pulley nut backed off. No loctite found in threads. Applied loctite and reassembled. Tested unit, all checks good. Advise customer do not use machine 12-24hr to allow loctite to properly set."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW1
Near Plano, TX 75093
Chris
Job Details: 08/29/2022
Customer concern is clothes getting marks and lint during wash. Ran diagnostics. No errors stored. Ran test cycle and no errors. Instructed customer on soap use and clean cycle. Found no mechanical issues.
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 08/29/2022
"Customer concern is that dishwasher leaks water during operation. Cycle tested unit, found large hole in wash pump hose. causing unit to leak large volumes of water during operation. Needs new wash pump assembly. Follow up visit scheduled for 9/7 8-12; ordrng 1 WD26X23258 (PUMP WASH KIT)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near Murphy, TX 75094
Patrick
Job Details: 08/29/2022
"On site to install main control. Found unit disassembled with hardware, control board and control board bracket missing. Unable to complete repair. Customer must refer to outside servicer who took original part to complete repair."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45H63008W/A2 01
Near Edgewood, WA 98372
Cameron M.
Job Details: 08/29/2022
"Customer concern is that washer leaked one week ago. Cycle tested unit, found evidence of oversuds conditions. Found no mechanical issues at this time. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals."
We serviced a
LG DRYER-ELECTRIC
Model DLE5001W
Near Garland, TX 75044
Chris
Job Details: 08/29/2022
Customer concern is unit runs with no heat. Found tco open. Replaced tco from truck stock. Ran vent checks. Running and heating good. Vent checks good. ; used 1 6931EL3003D (THERMOSTAT) from stock
We serviced a
OTHER DISHWASHER
Model FDPC4221AW0A
Near Garland, TX 75043
Chris
Job Details: 08/29/2022
Replaced wash motor. Tested with customer. Unit checks good.
We serviced a
GE DISHWASHER
Model GDT695SMJ5ES
Near Fox Island, WA 98333
Cejay
Job Details: 08/29/2022
"Installed previously ordered tub trim, door latch and interface face cover. Cycle tested dishwasher all checks good"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED6600VW0
Near Graham, WA 98338
Cameron M.
Job Details: 08/29/2022
"Customer concern is that dryer powers and heats but does not tumble. Found open thermal fuse,causing unit to not tumble. Also found element shorted to case, causing unit to heat even without motor movement. Needs new thermal fuse and element. At Customer request installed new element, thermal fuse, and dryer vent hose. Cycle tested unit. All checks good. Preformed airflow test, failed (red). Advised customer duct system needs attention. Advised customer not to use dryer till ducting is cleaned. ; used 1 279838 (ELEMENT,HEATER), 1 WP3392519 (FUSE-THRML), and 1 BTD48 (4: X 8' FLEX DUCT) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model dv42h5200epa3
Near Mesquite, TX 75181
Chris
Job Details: 08/29/2022
Customer concern is unit not heating. Found open heating element. Replaced element from truck stock. Tested. Unit checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
We serviced a
LG WASHER-FRONTLOAD
Model WM2277HS
Near Dallas, TX 75206
John
Job Details: 08/26/2022
"Installed new drain pump. Cycle tested unit , found more debris in tub and drain line. Ran fill and drain cycle until unit drained 3 times without any debris in catch. All checks good,; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWC465HW2
Near Nevada, TX 75173
Patrick
Job Details: 08/26/2022
"Customer concern, unit goes wildly of balance, leaks. Found basket of center must replace dampers. No leak noted during rinse and spin. Could not reproduce leak. ; ordrng 1 W11217817 (Damper)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45T6000W/A3
Near Carrollton, TX 75007
John
Job Details: 08/26/2022
"Customer concern is dryer not heating and making a squeeking noise. Found open heating element causing no heat and worn idler pulley causing squeeking noise. Replaced heating element and idler pulley from truck stock. All checks good.; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWB855DC3
Near Dallas, TX 75230
Patrick
Job Details: 08/26/2022
"Replaced gear case, slider, shifter, and wash plate. Tested unit. All checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6230HW0
Near Dallas, TX 75240
Patrick
Job Details: 08/26/2022
"Customer concern, unit was not starting cycle. Unit operating normally on arrival. No error code. Capacitor and motor test good, no fault detected at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Graham, WA 98338
Cameron M.
Job Details: 08/26/2022
Installed previously ordered drain pump and drain hose. Cycle tested unit 3x. All checks good.
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79641072310
Near Spanaway, WA 98387
Cameron M.
Job Details: 08/26/2022
"Customer concern is that washer door lock intermittently does not lock. Found door boot came dislodged from tub assembly, causing basket to make contact with boot. Also found failing door lock ,causing unit to intermittently not lock and start cycle. Needs new door lock and boot. Customer authorized boot replacement on future appointment. Request door lock repair today. Customer prepaid for door boot . Follo up visit scheduled for 9/6 1-5. Collected 387.99 aftter $30 discount via card Payment.; ordrng 1 MDS47123608 (BOOT)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Frisco, TX 75035
John
Job Details: 08/26/2022
"Customer concern is DW not draining or starting. Removed drain pump and found what looks like a piece of a rivet or fastener lodged inside. Removed debris and cycle tested, all checks good."
We serviced a
GE DISHWASHER
Model GDF510PSJ5SS
Near Frisco, TX 75035
John
Job Details: 08/26/2022
Returned to diagnose dishwasher. Roaches are still very much present. Found control board infested with Roaches causing machine not to run. Large amount of dead and live Roaches present throught machine. Damage not covered by warranty.
We serviced a
KENMORE WASHER-FRONTLOAD
Model 796.40021900
Near Tacoma, WA 98445
Cameron M.
Job Details: 08/26/2022
"Customer concern is that washer leaks from door during operation. Cycle tested unit, found water leaking from in-between door and door boot. Caused by stretched boot . Also found slight build up on glass, causing leak from bottom of door. Needs new door boot. Follow up visit scheduled for 9/6 8-12 ; ordrng 1 MDS33059402 (BELLOWS)"
We serviced a
JENN-AIR RANGE
Model JGS9900CDB01
Near Buckley, WA 98321
Cejay
Job Details: 08/26/2022
Customer concern is that oven is not heating up past 150. Found failed bake ignitor causing oven not to heat. Installed previously ordered bake ignitor. Cycle tested unit all checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV1
Near Puyallup, WA 98374
Cejay
Job Details: 08/26/2022
Customer concern is that oven handle is loose and that oven clean cycle not cleaning oven properly. Found loose handle on left side caused by loose screw. Tightened handle screws right and left sides. Advised customer self clean cycle is operational and that a oven safe cleaner may be used to help eliminate tough stain in oven cavity. All checks good.
We serviced a
GE WASHER-TOPLOAD
Model GTW485ASJ1WS
Near Gig Harbor, WA 98332
Cejay
Job Details: 08/26/2022
Customer concern is that washer is not spinning or draining. No stored errors via newfi. 120v to drain pump. Tested drain operation via newfi. Stress tested drain pump via newfi no issues. Tested spin operation via newfi. Stress tested pump on drain and spin cycle. Could not replicate error at time of service. Advised customer is issues persist to call and schedule another appointment.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6630HW0
Near Murphy, TX 75094
John
Job Details: 08/26/2022
Installed new dispenser. All checks good.
We serviced a
LG WASHER-FRONTLOAD
Model WM3700HWA/02
Near Tacoma, WA 98407
Cameron M.
Job Details: 08/26/2022
"Customer concern is that washer tub has excess movement after appliances were moved to temporary storage and relocated in current location. Verified installation of front dampers,good. Advised customer airsled will be needed for moving stacked units to fully inspect unit. Found rear damper broken and separated, causing unit to have excess tub movement. Needs new damper. Advised customer unable to fully test unit unable damper is installed ,to prevent further damage. Advised customer to not use machine until part repaired. ; ordrng 1 ACV72909503 (DAMPER ASSEMBLY,FRICTION)"
We serviced a
GE WASHER-TOPLOAD
Model GTWN4950L0WS
Near Gig Harbor, WA 98335
Cejay
Job Details: 08/26/2022
"Customer concern is that washer does not drain intermittently. Had a company out to replace drain pump but issues still persists. Voltage to drain pump 120v. Checked tub to pump and pump to drain line hoses for clogs. First test had operation od drain pump, but all tests afterwards failed to operate drain pump. Needs new drain pump. customer declined repair at timeof service. Collected service fee via card."
We serviced a
KENMORE WASHER-TOPLOAD
Model 11022352511
Near Roy, WA 98580
Cejay
Job Details: 08/26/2022
Customer concern is that washer is filling on spin cycle.No stored error code. Preformed calibration cycle. Cycle tested washer empty no issues. Cycle tested washer with customer provided load. Could not replicate error. All checks good.
We serviced a
KENMORE WASHER-TOPLOAD
Model 79631522210
Near Eatonville, WA 98328
Cejay
Job Details: 08/26/2022
"Customer concern is that washer is making a noise during operation. Found shifter coupling damaged by loose and missing bolts causing noise during operation. Found damaged rotor. Found screw from clutch housing assembly treads stripped. Needs new rotor assmbly clutch housing and clutch motor. SHS to supply. SHS ships DTC. Customer has concerns about parts arriving, left PABA number with customer.; ordrng 1 4413EA1004D (ROTOR ASSEMBLY) and 1 AEN73131403 (HOUSING ASSEMBLY,CLUTCH COUPLING) and 1 4681EA1009C (MOTOR ASSEMBLY)"
We serviced a
GE DRYER-ELECTRIC
Model GTD33EASK0WW
Near Allen, TX 75002
John
Job Details: 08/26/2022
"Customer concern is dryer not drying fast enough. Found unit heating properly. Ran vent checks, fails red. Advised Customer that vents will need to be cleaned in order to avoid further issues. All other checks good."
We serviced a
GE WASHER-FRONTLOAD
Model GFW450SPM1DG
Near Rowlett, TX 75089
Patrick
Job Details: 08/26/2022
"Customer concern, unit not draining. Confirmed. Removed toothpick from drain impeller. Tested unit. All checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW4
Near Murphy, TX 75094
John
Job Details: 08/26/2022
Customer concern is washer stops randomly and has to be restarted. Found multiple F codes for lid lock unavailable and lid lock not locking. Replaced lid lock from truck stock. All checks good.; used 1 W10810403 (LID LOCK ASSY) from stock
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW57ESVW1
Near Garland, TX 75044
John
Job Details: 08/26/2022
Customer concern is washer stops ramdonly and has to be restarted. Found lid switch not making contact with relay causing unit to stop. Replaced lid switch from truck stock. All checks good.; used 1 WP8318084 (SWITCH-LID) from stock
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC425BW0
Near Graham, WA 98338
Cameron M.
Job Details: 08/26/2022
"Installed previously ordered actuator, cycle tested unit. All checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance. Customer declined to retain old part. Collected payment via debit card"
We serviced a
GE DISHWASHER
Model GDF640HGM0BB
Near Heath, TX 75032
Patrick
Job Details: 08/26/2022
"Customer concern, unit not powering on. Confirmed. Good 120vac to main board. Must replace ui. Part listed as special backorder. ; ordrng 1 WD21X32006 (Ui)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/ US03
Near Forney, TX 75126
Patrick
Job Details: 08/26/2022
"Customer concern, unit going off balance during spin. Ub error in history. Calibrated unit. Ran spin only. All checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Graham, WA 98338
Cameron M.
Job Details: 08/26/2022
"Installed previously ordered main control, cycle tested unit. All checks good"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5 02
Near Frisco, TX 75035
Branden W.
Job Details: 08/25/2022
Customer concern is that lower washer leaks. Produces errors. Previous company unable to diagnose. Cycle tested both washer several times. No mechanical issues or leaks found. Advised customer to monitor to see which washer is causing the issues.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ 0
Near Denton, TX 76210
Branden W.
Job Details: 08/25/2022
Customer concern is that dishwasher does not drain. Found metal chopper broke off causing unit to not drain. Cleared drain housing. Cycle tested. All checks good.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW6620HC0
Near Graham, WA 98338
Cejay
Job Details: 08/25/2022
Installed previously ordered door seal. Cycle tested unit to verify repair. All checks good
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Gig Harbor, WA 98335
Cameron M.
Job Details: 08/25/2022
"Customer concern is that dishwasher does not wash dishes well, not heating, leaking. Cycle tested unit. found unit leaking from three points sump seal,diverter motor and wash pump. needs new sump assembly diverter and wash pump ; ordrng 1 WD19X25278 (DIVERTER ASM KIT) and 1 WD18X22782 (DISHWASHER SUMP MANIFOLD) and 1 WD26X23258 (PUMP WASH KIT)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD93EC0AS00
Near Rockwall, TX 75087
Patrick
Job Details: 08/25/2022
Replaced cooling fan kit. Tested unit. All checks
We serviced a
KENMORE DRYER-ELECTRIC
Model 11068942890
Near Tacoma, WA 98408
Cejay
Job Details: 08/25/2022
Installed previously ordered motor and blower wheel cycle tested dryer all checks good.
We serviced a
JENN-AIR COOKTOP
Model JGD3536WW01
Near Tacoma, WA 98405
Cejay
Job Details: 08/25/2022
"Installed previously ordered burner assembly, cap and screws. Burner is now operational"
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Lewisville, TX 75067
Branden W.
Job Details: 08/25/2022
Customer concern is that dishwasher produced AE (leak) error. Had to turn it off at breaker. Turned breaker back on. Unit no longer in error mode. Dishwasher below floor grade. No mounting screws on left side as particle board under counter is chipped out. Found signs of suds leakage from from front door. Cycle tested several times. No mechanical issues or leaks found at time of service. Installed high loop in drain. Leveled dishwasher. Advised to use high quality detergent and to monitor and call if issue persists.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5 01
Near University Place, WA 98466
Cejay
Job Details: 08/25/2022
"Customer concern is that washer shown error code during cycle and does not operate. Pulled error codes via service mode 1LC1,1DC4, cleared error codes. Cycle tested both top and bottom washers rinse and spin multiple times no issues errors did not return. Possible detergent spill over or over fill to cause errors. Found signs of spillage around detergent cup. Advised customer using high quality detergent and recommended detergent amounts. Could not replicate errors."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB835DW4
Near Gig Harbor, WA 98329
Cameron M.
Job Details: 08/25/2022
"Unable to test unit as unit not hooked to utilities. Installed previously ordered parts, advised customer to call if issues persists."
We serviced a
GE DISHWASHER
Model GDT655SSJ5SS
Near Frisco, TX 75035
Patrick
Job Details: 08/25/2022
"Customer concern, no operation. Found loose wire nut in junction box. Restored power. Still no operation. Must replace ui. Part is special backorder. ; ordrng 1 WD21X23462 (Ui)"
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS0
Near Frisco, TX 75033
Patrick
Job Details: 08/25/2022
"Replaced motor, leak remains. Removed diverter, found torn boot. Upon opening 'new' diverter, found part had been previously installed and torn. Must reorder. ; ordrng 1 WD19X25278 (Diverter kit)"
We serviced a
WHIRLPOOL COOKTOP
Model SCS3017RS00
Near Coppell, TX 75019
Patrick
Job Details: 08/25/2022
Replaced spark harness. Tested unit. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV419AEW/XAA
Near Gig Harbor, WA 98332
Cameron M.
Job Details: 08/25/2022
"Customer concern is that dryer does not tumble and not heating. Found belt disengaged from motor, causing unit to not tumble. Re mounted belt. Cycle tested unit. All checks good. Preformed airflow test,failed (red).advised customer dryer vent duct needs to be cleaned asap. Advised customer dryer CANNOT BE USED UNTIL DUCT IS CLEANED, to prevent further issues from poor airflow."
We serviced a
KENMORE WASHER-TOPLOAD
Model GFW850SPN0RS
Near Tacoma, WA 98445
Cejay
Job Details: 08/25/2022
Customer concern is that washer turns on and off rapidly. Found main board relay clicking every ten seconds trying to reestablish communication with UI. GE service bulletin calls for main board and inverter replacement. Washer needs new main board and inverter board. SHS to supply. SHS ships DTC. Requires Auth.; ordrng 1 WH22X34659 (MAIN CONTROL BOARD) and 1 WH22X32957 (INVERTER BOARD)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Irving, TX 75061
Branden W.
Job Details: 08/25/2022
"Customer concern is that upper rack adjustable tine arm clip is missing. Needs new tine clips. Needs auth. ; ordrng 2 WPW10082853 (pivot-tine)s and 2 W10875054 (pivot-tine)s, states that autho needed"
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.698228
Near Orting, WA 98360
Cameron M.
Job Details: 08/25/2022
"Customer concern is that dryer does not start cycle. Tested power supply voltage, good 240v supplied. Tested continuity of start switch, good. Tested voltage from timer, no voltage out of timer. Found faulty timer,causing unit to not start cycle. Needs new timer. Follow up visit scheduled for 9/1 10-2; ordrng 1 WPW10185997 (TIMER)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS92EC7AS02
Near Puyallup, WA 98375
Cameron M.
Job Details: 08/25/2022
Installed previously ordered cooling fan. Cycle tested unit. All checks good. Customer declined to retain old part. Collected payment via card Payment.
We serviced a
GE DISHWASHER
Model GDT665SSN2SS
Near Spanaway, WA 98387
Cejay
Job Details: 08/25/2022
"Customer concern is that dishwasher bottom rack wheels have fallen off and that dishwasher would shut off during cycle but is working now. Pulled error codes via newfi. F56x9 failure to drain. F99x2 min water temp not reached. F112x25 stuck key. Cleared errors. Checked drain filter for clogs, found clog in airgap causing weak drain. Removed debris from airgap.verified functionality of drain pump through newfi. Applied firmware update related to UI and drain functions. Found wheels on lower rack broken, needs rack carrier and roller kit. NEW to supply. Follow up scheduled for 09/08 8-12pm; ordrng 1 WD28X27241 (RACK CARRIER AND ROLLER KIT)"
We serviced a
AMANA DRYER-ELECTRIC
Model NED4655EW1
Near Dallas, TX 75228
Branden W.
Job Details: 08/25/2022
"Customer concern is that dryer does not heat and timer stalls. Performed airflow test. Test failed red. Found open heating element causing no heat. Also found 240v to timer motor but timer does not advance. Needs new element and timer. Next appointment 8/30 8-12; ordrng 1 279838 (element,heater) and 1 W10857612 (timer)"
We serviced a
LG WASHER-FRONTLOAD
Model WM2277HS
Near Dallas, TX 75206
Patrick
Job Details: 08/24/2022
Customer concern unit not draining. Found food label in drain pump. Removed. Tested unit through rinse and spin as well as speed wash cycle. All drains successful.
We serviced a
GE WASHER-FRONTLOAD
Model GTW460ASJ6WW
Near Dallas, TX 75220
Patrick
Job Details: 08/24/2022
Replaced thermistor. All checks good.