Service History 51 - RPS Appliance Repair

We serviced a

GE DISHWASHER

Model GDF530PGM0BB

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/22/2023

"Customer concern is that dishwasher does not run cycle without power cycling unit. Tested unit via newfi device. Only active alert is control power reset. Cycle tested all components individually ,good. Started regular wash cycle, found ui lost illumination and paused cycle, unit regained and continued wash cycle. Also found ui random power on . Inspected door inner components. Found failed vent and seal. Causing unit to allow water intrusion, during wash cycle. Needs new ui,harness, element, vent and seal. Requires auth. ; ordrng 1 5220FR2075L (?AIR ASM) and 1 WD08X10092 (SEAL) and 1 WD21X31909 (CONFIGURED UI BOARD) and 1 WD21X24414 (HARNESS) and 1 WD05X30298 (ELEMENT)"

We serviced a

SAMSUNG WALL OVEN

Model NQ70M7770DS/AA

Near Rockwall, TX 75087

Patrick

Job Details: 02/22/2023

Replaced door. Tested unit. All checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6500AV/A2 11

Near Dallas, TX 75225

John

Job Details: 02/22/2023

Customer concern is washer leaking. Entered service mode and found AC6 error stored for lose of communication between main and sub PCB. Put unit into rinse and spin and found water leaking from dispenser assy due to it being clogged up. Also found unit unable to spin and giving AC6 error. Followed steps in STG and found no voltage exiting sub PCB. Must replace dispenser and sub PCB.; ordrng 1 DC61-02636B (HOUSING DRAWER-LOW) and 1 DC97-16141A (ASSY S.HOUSING DRAWER UPPER) and 1 DC92-01531C (ASSY PCB KIT)

We serviced a

LG WASHER-TOPLOAD

Model WT5101HV

Near Tacoma, WA 98466

Cejay

Job Details: 02/22/2023

"Customer concern is that washer is making a noise durring cycle. Removed agitator and rotor, was abled to replicate noise by spinning gearcase output shaft. Found failed gearcase causing noise durring operation, needs new gearcase. Requires Auth. ; ordrng 1 AEN73131406 (HOUSING ASSEMBLY,CLUTCH), states that autho needed"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9151YW00

Near Lakewood, WA 98499

Cejay

Job Details: 02/22/2023

"Installed previously ordered door seal, cycle tested washer no leaks all checks good."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8040DW1

Near Dallas, TX 75219

Lane

Job Details: 02/22/2023

Installed new drain pump and lid assembly. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8000DW4

Near Forney, TX 75126

Patrick

Job Details: 02/22/2023

"Customer concern, door latch broken. Confirmed. Must replace. ; ordrng 1 WPW10610880 (Latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Forney, TX 75126

Patrick

Job Details: 02/22/2023

"Customer concern, unit leaks during use. Found leak at detergent dispenser. Must replace. ; ordrng 1 WPW10671905 (Dispenser)"

We serviced a

SAMSUNG RANGE

Model NE63T8511SS/AA 03

Near Enumclaw, WA 98022

Cameron M.

Job Details: 02/22/2023

"Customer concern is that range produces noise during convection and airfry cycle. Cycle tested unit, found seized convection fan motor. Causing unit to not run convection fan. Also found open convection element, causing unit to not heat properly during convection cycle. Needs new convection motor and element. Advised customer parts show out of stock, may take time to get parts. ; ordrng 1 DG47-00017C (HEATER SHEATH-CONVECTION)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Dallas, TX 75205

Lane

Job Details: 02/22/2023

Replaced sump and motor. Preformed multiple function and leak tests after repair. All functions checked good at time of service.

We serviced a

KENMORE RANGE

Model 79092703014

Near Tacoma, WA 98445

Cejay

Job Details: 02/22/2023

Installed previously ordered clock timer and new wire connections. Cycle tested oven verified operation of bake and broil elements. Preformed temperature checks. All checks good.

We serviced a

HOTPOINT DISHWASHER

Model HDA3540N20SA

Near Mesquite, TX 75149

Patrick

Job Details: 02/22/2023

"Customer concern, unit leaking. Found drip from sump. Replaced sump. Tested unit, loud buzz from new solenoid when activated. Good 120vac to solenoid. Replaced new with old and retested, all checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Dallas, TX 75230

Lane

Job Details: 02/22/2023

Installed new transmission and slider with new rotor. Performed multiple function tests after repair. Noise addressed on original call was confirmed to be nonexistent after repair.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC465HW2

Near Garland, TX 75042

Patrick

Job Details: 02/22/2023

"Customer concern, unit stuck on sensing. Confirmed. Manually canceled cycle. F0e2 of balance code. Cleared. Calibrated, good. Tachometer verification good. H/c good. Normal cycle empty good water level. Spin cycle with 6 towels good. No fault found at this time."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV60M9900AV/A5

Near Puyallup, WA 98374

Cejay

Job Details: 02/22/2023

"Customer concern is that washer is showing multiple error codes and is not spinning clothes out all the way. Lower washer error codes. LC1,5C,AC7,5C,DC,5C,AC7,Upper washer error codes. 1LC1,1DC,1DC4,1DC,1DC4,1DC,1DC4. Manual checks upper and lower washer good except lower washer failed to drain, found clog in pump hose causing lower washer not to drain. Cleared clog cycle tested washer all checks good."

We serviced a

LG WASHER-FRONTLOAD

Model WM2487HRMA

Near Dallas, TX 75209

John

Job Details: 02/22/2023

Customer concern is washer not spinning giving UE error and making loud noise. Found basket loose inside tub with alot of play from failed bearing. Needs new rear tub and basket. AHS to supply parts.; ordrng 1 AJQ73413811 (Rear tub assy) and 1 3045ER1017L (Basket)

We serviced a

KITCHENAID DISHWASHER

Model KUDM01TJBS0

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/22/2023

"Customer concern is that dishwasher console is broken and door seal dislodged. During initial inspection found broken console, causing water intrusion and leak from bottom of door. Also found failed tub seal, causing water leak during operation. Found clogged upper and lower spray arms causing poor wash quality. Also found sticking inlet, causing loud harmonic noise during fill portion of cycle. Needs new console, door seal, upper and lower spray arms. And inlet. Advised customer parts show NLA. AHS to supply. Requires auth ; ordrng 1 8269942 (Console) and 1 WP8531669 (Inlet) and 1 W10542314 (DOOR SEAL) and 1 WPW10320510 (SPRAY ARM LOWER) and 1 WP8535083 (SPRAY ARM UPPER)"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2800XTVY0

Near Carrollton, TX 75007

John

Job Details: 02/21/2023

Customer concern is DW not cleaning. Found unit not filling. Tested inlet valve. Valve getting power but not opening. Needs new inlet valve. Found water supply valve frozen in place and unable to be turned off. Advised Customer that service valve will need to be replaced before DW repair can be completed. Customer advised that they will contact RPS once valve is repaired.; ordrng 1 WPW10158389 (valve-inlt)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Corinth, TX 76208

Lane

Job Details: 02/21/2023

Installed new gearcase and slider. Performed multiple function and leak tests after repair. All functions checked good at time of service.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA48J7770AP/A2

Near Tacoma, WA 98407

Cameron M.

Job Details: 02/21/2023

"Customer concern is that washer does not lock lid and start cycle. Cycle tested unit. Found debris in cold inlet valve, causing restricted water flow. Cleaned inlet Cycle tested unit 3x. Found no active mechanical defect Advised customer to monitor and call if issue persists."

We serviced a

GE RANGE

Model PP989DN3BB

Near Plano, TX 75075

John

Job Details: 02/21/2023

"Customer concern is Left Front burner is getting too hot. Found when burner is first turned on to setting 3, unit heats as designed to 250 degrees. When burner is set to high it heats to and maintains 700 degrees, however, if it is turned back down to setting 3 from high, burner drops temp to 625 and maintains. Recommend replacing left front bridge burner and infinite switch.; ordrng 1 WB24X10176 (switch infinite FL) and 1 WB30X43560 (BRIDGE HEATING ELEMENT REPLACEMENT KIT left)"

We serviced a

LG WASHER-FRONTLOAD

Model WM2688HWM

Near Saint Paul, TX 75098

John

Job Details: 02/21/2023

Came to install new inlet valves. Found that one of the solenoids on new quad valve was broken out of the box and unable to be installed. Need new quad valve.; ordrng 1 5220FR2008F (Inlet valve quadruple)

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW7000AW0

Near Irving, TX 75063

Lane

Job Details: 02/21/2023

Part was ordered instead of being shown as truck dock. No repairs needed.

We serviced a

GE WALL OVEN

Model PT956SM2SS

Near Farmers Branch, TX 75234

Lane

Job Details: 02/21/2023

Installed ordered parts and performed function test on upper and lower ovens. All functions checked good at time of service.

We serviced a

GE RANGE

Model PS960SL1SS

Near Plano, TX 75074

John

Job Details: 02/21/2023

"Customer concern is oven controls not responding after Mother in Law cleaned control panel. Found that unit had accidently been put into Sabbath mode causing oven controls and lights to be unresponsive. Turned off Sabbath mode. All checks good, unit functioning as designed. Advised Customer how to enter and exit Sabbath mode as well as control lock in case issue arises again."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Puyallup, WA 98372

Cameron M.

Job Details: 02/21/2023

Customer concern is that washer goes out of balance. Cycle tested unit 3x with customer provided load of towels. Found no mechanical issues at this time. Advised customer on proper loading practices. Also advised customer on regular cleaning intervals and using high quality detergent

We serviced a

GE RANGE

Model JB655SK7SS

Near Rowlett, TX 75088

Patrick

Job Details: 02/21/2023

"Customer concern, clock works but nothing else does. Found improper voltage to unit from wall. Customer must change service to electrician."

We serviced a

GE DISHWASHER

Model PDW8680N20SS

Near Dallas, TX 75248

John

Job Details: 02/21/2023

"Installed new control board, control panel, and inlet valve. Upon start up UI not responding and no lights lighting up. Cycled power and reseated ribbon cable. No change. Found control board not supplying any voltage to UI. Control board bad out of box needs new control board.; ordrng 1 WD21X10369 (module control asm), states that autho needed"

We serviced a

LG DRYER-ELECTRIC

Model DLE8377NM

Near Tacoma, WA 98407

Cejay

Job Details: 02/21/2023

"Installed previously ordered AHS provided rear rolleres, pully, belt and light bulb, prefromed airflow test failed (red). Preformed second air flow test with vent disconnected verifed with customer pass. Advised customer dryer vents need service before resuming normal operation of dryer. Customer signed airflow acknowledgement."

We serviced a

LG DISHWASHER

Model LDS5540ST

Near Sumner, WA 98391

Cameron M.

Job Details: 02/21/2023

Installed previously ordered vario motor and switch. Cycle tested unit. All checks good

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS 0

Near Lakewood, WA 98498

Cejay

Job Details: 02/21/2023

"Customer concern is that dishwasher did not start cycle and clean light was flashing. Pulled error codes via service mode. 7-1. Found stripped wash motor causing dishwasher not to operate, needs new wash pump. Follow up scheduled for 03/01 8-12pm; ordrng 1 W11414076 (BASE-PUMP)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model MAH6500AWW

Near Tacoma, WA 98444

Cejay

Job Details: 02/21/2023

"Customer concern is that washer is not draining and is loud during spin cycle. Washer drains, advised customer water noise is normal operation as it is part of the balance ring for the basket. Found failed bearing causing lound noise durring operation. Needs new out tub assembly, spinner support and tub seal. Advised parts show discontinued. AHS to supply. Requires Auth. Requires second tech. ; ordrng 1 22004464 (Out tub) and 1 22004081 (Spinner) and 1 WP22002077 (Tub seal)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED7500GW0

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/21/2023

"Customer concern is that dryer not heating efficiently, multiple cycles to dry clothes. Preformed airflow test, failed (red). Preformed temperature checks high heat, in range. All checks good. Advised customer dryer vent duct needs to be cleaned. Also advised customer dryer vent hose should be shortened to allow sufficient airflow. Also advised customer on proper loading practices."

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBL4

Near Dallas, TX 75240

John

Job Details: 02/21/2023

Customer cocnern is DW will not start. Found when any buttons are pushed the control lock flashes. Removed control lock. Cycle tested unit. All checks good. Advised Customer about how to turn on and off control lock.

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068102310

Near Garland, TX 75040

Lane

Job Details: 02/21/2023

Customer stated dryer takes several cycles to dry. Performed diagnostics found dryer vent completely blocked. Advised customer to not run dryer until vent is professionally cleaned.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Spanaway, WA 98387

Cejay

Job Details: 02/21/2023

"Customer concern is that dishwasher is leaking. Verified dishwasher is level. Pulled error codes F8E4,F9E2,FAE2,F8E4. Over suds condition present. Rinsed out suds, checked error codes agian, errors did not return, all checks good. Advised customer on using high quality dedergent and rinse aid and running regular cleaning cycles. No mechanical or component failures at time of service."

We serviced a

HOTPOINT RANGE

Model AAP222VAW1

Near Dallas, TX 75243

Patrick

Job Details: 02/21/2023

"Customer concern, unit speaker and no longer works. Found melted terminal block. Must replace. ; ordrng 1 W10181453 (Terminal block) and 3 W10179708 (Screw)s and 6 WP112432 (Nut)s"

We serviced a

GE DISHWASHER

Model GDF520PGJ6WW

Near Dallas, TX 75243

Patrick

Job Details: 02/21/2023

Replaced ui. Tested unit. All checks good.

We serviced a

KENMORE DISHWASHER

Model 66515829000

Near Carrollton, TX 75007

Lane

Job Details: 02/21/2023

Customer stated dishwasher won't start cycle and flashes lights. Preformed diagnostics foumd . dishwasher will not go into test cycle or diagnostic function. Electronics need to be replaced and other issue may haft to be addressed after initial repair..; ordrng 1 3384781 (Control panel) and 1 3384563 (Micro computer)

We serviced a

LG RANGE

Model LRE3194ST/00

Near Spanaway, WA 98387

Cejay

Job Details: 02/21/2023

Customer concern is that range shown F9 error and is not heating. Found failed sub PCB causimg oven not to heat. Needs new sub PCB. Installed new sub PCB and new spade connectors. Cycle tested bake and broil elements all checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV5471AEW/XAA 02

Near Puyallup, WA 98374

Cejay

Job Details: 02/21/2023

Customer concern is that dryer is taking a long time to dry. Preformed airflow test pass. Preformed temperature checks good. No mechanical or component failures at time of service. Advised customer on seperating mixed loads.

We serviced a

GE WALL OVEN

Model JRP28SK4SS

Near Garland, TX 75043

Patrick

Job Details: 02/21/2023

"Customer concern, unit will not heat properly. Both ovens set to 400 on arrival. Both compartments maintained set point accusatory through sensual cycles. No stored error codes. All checks good at this time."

We serviced a

GE DISHWASHER

Model GDF520PGJ5BB

Near Rowlett, TX 75088

Patrick

Job Details: 02/21/2023

"Customer concern, unit will not drain. Water in tub on arrival. Used nufi to activate drain. Found drain slow. Removed debris from drain line. Ran fill test. Good fill, good drain. All checks good."

We serviced a

SAMSUNG RANGE

Model NE59N6630SS/AA

Near Bonney Lake, WA 98391

Cejay

Job Details: 02/21/2023

"Installed previously ordered LED display, set clock. All checks good."

We serviced a

SAMSUNG RANGE

Model NX58T5601SW/AA

Near Graham, WA 98338

Cameron M.

Job Details: 02/21/2023

Installed previously ordered parts. Closely inspected for continuing gas release. Cycle tested unit. All checks good

We serviced a

KENMORE WASHER-TOPLOAD

Model 79631622310

Near Plano, TX 75093

John

Job Details: 02/20/2023

"Customer cocnern is washerwont start, giving IE code. Upon opening console, found large amount of damage from rodents. Exposed wires, holes in fill hoses and large amount of droppings. Advised Customer that rodent damage is not covered under their warranty."

We serviced a

FRIGIDAIRE RANGE

Model FEF326FSB

Near Dallas, TX 75228

Patrick

Job Details: 02/20/2023

"Customer concern, neither bake nor broil functioning. Confirmed. Found eoc failed. Must replace. ; ordrng 1 5304518660 (Eoc) and 1 316220728 (Overlay)"

We serviced a

AMANA DRYER-ELECTRIC

Model NED5800HW0

Near Wylie, TX 75098

John

Job Details: 02/20/2023

Customer cocner is door seal is comming off. Re installed door seal. All checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA456DRHDSU/AA

Near Dallas, TX 75206

Patrick

Job Details: 02/20/2023

"Customer concern, unit not filling. No stored error codes. Tested unit through rinse cycle. Unable to reproduce failure."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW1

Near Dallas, TX 75220

Lane

Job Details: 02/20/2023

Replaced suspention rods and performed multiple function tests after repair. All functions tested good at time of service.. advised customer on l9ad size and sorting.

We serviced a

FRIGIDAIRE RANGE

Model JP3030DJ3BB

Near Irving, TX 75038

Lane

Job Details: 02/20/2023

Installed new burner and fixed loose connection. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

GE DISHWASHER

Model GSD5560G00SS

Near Irving, TX 75039

Lane

Job Details: 02/20/2023

Installed new spray arms and performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Graham, WA 98338

Cejay

Job Details: 02/20/2023

Installed previously ordered control panel and main control. Cycle tested washer all checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8500BC0

Near Eatonville, WA 98328

Cameron M.

Job Details: 02/20/2023

Customer concern is that washer produces f2 error. Confirmed f2(stuck key) error. Unable to fully determine what key is causing unit to produce noise and error during middle of wash cycle. Advised customer on repair operation. Customer declined repair at this time.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45T6000W/A3

Near DuPont, WA 98327

Cejay

Job Details: 02/20/2023

"Customer concern is that dryer is not heating, prefor,ed airflow test failed (red). Customer made unit acsessible. found dryer too close to wall crushing vent. Found open element causing dryer not to heat, needs new element. Installed new element, cycle tested dryer all checks good. Advised customer dryer vents need ser ice before resuming operation of dryer. Customer signed airflow acknowledgement.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV60M9900AV/A5 01

Near University Place, WA 98467

Cejay

Job Details: 02/20/2023

"Installed previously ordered door seal. Cycle tested washer rinse cycle for leaks, all checks good. Left failed door seal with customer."

We serviced a

GE DISHWASHER

Model GDT580SGF6BB

Near Ruston, WA 98407

Cejay

Job Details: 02/20/2023

"Customer concern is that dishwasher is not drying and has oversuds conditions. Pulled error codes F16 high water temperature. Incoming water temperature is 122? found heavy sludge build up in sump assembly possibly causing flood switch to fault out. Needs new flood switch. Cleared debris from sump. Installed new flood switch, verified operation of element. Applied firmware update. Advised. Customer on using high quality dedergent and rinse aid along with regular cleaning cycles. All checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV56H9100EG/A2

Near Irving, TX 75039

Lane

Job Details: 02/20/2023

Installed new motor assembly and performed multiple function tests. All functions checked good at time of service.

We serviced a

GE WALL OVEN

Model ZET2S0M1SS

Near Sumner, WA 98390

Cameron M.

Job Details: 02/20/2023

"Customer concern is that top oven temperatures lower than prescribed. Lower oven running at 425 roughly 7 minutes into cycle oven powers down. Found faulty contacts in lower oven encoder switch., causing unit to power off lower over. To be reset by customer. Needs new encoder switches. Preformed temperature checks in upper oven , in range. AHS TO SUPPLY ; used 1 Wb24t10129 (RANGE TEMPERATURE ENCODER), and 1 Wb24t10128 (ENCODER ASM MODE) from stock"

We serviced a

LG DISHWASHER

Model LDF5545ST

Near Steilacoom, WA 98388

Cejay

Job Details: 02/20/2023

"Customer concern is that dishwasher was shu5ting off mid cycle but now dose not turn on. Verifed 120v at wall. Confirmed 120v into main PCB, confirmed 16Vdc to user board but no response from UI board. Needs new UI board and main PCB. Requires Auth. ; ordrng 1 AGM76429511 (PARTS ASSEMBLY,SVC) and 1 AGL75172632 (PANEL ASSEMBLY,CONTROL)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Lakewood, WA 98498

Cejay

Job Details: 02/20/2023

Customer concern is that washer is leaking. Drain pipe on house side has restriction causing washer to back flow durring drain cycle. Advised customer plumber is needed.

We serviced a

GE DISHWASHER

Model PDT715SYNFS

Near Buckley, WA 98321

Cameron M.

Job Details: 02/20/2023

"Customer concern is that dishwasher does not respond to imput during cycle selection. Found Cromer bezel broken off door, caused by contact with cabinet. Also Found failing users interface ,causing intermittent difficulty selecting wash cycle. Needs new top ui. Follow up visit scheduled for 3/3 8-12; ordrng 1 WD21X25381 (CONFIGURED TOP UI CONTROL WITH COVER)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW0

Near Buckley, WA 98321

Cameron M.

Job Details: 02/20/2023

"Customer concern is that washer produces noise during operation and does not spin clothes out. Cycle tested unit. Found stripped hub causing excess tub play, causing unit to not spin clothes out fully. Needs new hub. Installed new hub cycle tested unit. All checks good. Calibrated unit. Cycle tested unit once again. All checks good. Advised customer on regular cleaning intervals for optimal performance. Advised customer on proper loading practices. ; used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8500BC0

Near Eatonville, WA 98328

Cameron M.

Job Details: 02/20/2023

"Arrived to install previously ordered parts, found basket completely full. Drained unit. Installed new hub ,drain pump and inlet valves. Cycle tested unit Found rag blocking drain pump. Removed rag cycle tested unit again. All checks good. Advised customer hot water supply valve stuck closed plumber is needed to correct the issue. Collected payment via check payment."

We serviced a

LG WASHER-FRONTLOAD

Model WM1388HW

Near Dallas, TX 75204

Patrick

Job Details: 02/20/2023

"Customer concern, unit not draining. Pump energizes but does not pump. Replaced drain pump from truck stock. Tested unit. All checks good. ; used 1 4681EA2001T (Drain pump) from stock"

We serviced a

FRIGIDAIRE LAUNDRY CENTER

Model FLCE7522AW1

Near McKinney, TX 75071

John

Job Details: 02/20/2023

Customer concern is dryer makes loud scrapping sound. Found heating element open and the loose coil rubbing back of drum causing noise. Needs new heating element.; ordrng 1 137392702 (Heater)

We serviced a

GE WASHER-FRONTLOAD

Model GFW550SSN0WW

Near Allen, TX 75002

John

Job Details: 02/20/2023

Customer concern is washer leaking from dispenser drawer and door. Found dispenser leaking down to door and running around door. Found dispenser drawer and fill hose clogged with hardened up fabric softener causing leak. Needs new dispenser drawer and fill hose.; ordrng 1 WH42X35099 (MANUAL DISPENSE DRAWER) and 1 WH01X29652 (Fill hose)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV330AEW/XAA

Near Dallas, TX 75243

Lane

Job Details: 02/20/2023

Customer stated dryer runs but doesn't heat. Preformed diagnostics found faulty heating element. Replaced heater assembly and performed multiple function and heat cycle tests after repair. ; used 1 DC97-14486A (Heating element) from stock

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US 02

Near Spanaway, WA 98387

Cejay

Job Details: 02/20/2023

"Customer concern is washer will not spin. Upon arrival washer was away from wall with a towel around the supply lines which are leaking. Pulled error codes, 3C1,DC,DC1,DC,DC1,DC,DC1,Basket is binding, found debris inbetween tub and basket, removed debris, drive hub uninstalled ok but. Upon reintallation found drive hub threads damaged. Upon removel of agitator bolt lock washer stuck mid way on bold threads causing damage to agitator. Spin test washer failed to spin, need new drive hub, gearcase, main PCB, agitator bolt. Advised customer parts show out of stock and ,ay take time to receive. AHS to supply. Requires Auth; ordrng 1 6021-001573 (NUT-HEXAGON) and 1 DC60-40133A (BOLT PULSATOR) and 1 DC97-18439B (ASSY CLUTCH-MODULE) and 1 DC92-02393M (ASSY PCB MAIN)"

We serviced a

LG DRYER-ELECTRIC

Model DLE5001W

Near Dallas, TX 75225

Patrick

Job Details: 02/20/2023

"Customer concern, unit not drying clothes. Unit passes air test yellow. Found no heat. Good 240vac to unit. Significant fire damage inside unit. Unit put in for review. Auth # 100ggli. Left unit unplugged."

We serviced a

SAMSUNG RANGE

Model NE59R4321SS/AA

Near Irving, TX 75061

Patrick

Job Details: 02/20/2023

Wrong infinite sw. Need front left infinite sw. Samsung website down. ; saved tckt

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Garland, TX 75043

John

Job Details: 02/20/2023

Customer concern is dryer not heating. Found open heating element causing no heat condition. Needs new heating element.; ordrng 1 279838 (Element)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Addison, TX 75001

Lane

Job Details: 02/20/2023

Customer stated washer over fills. Performed diagnostics found no stored fault codes. Recalibrated washer and Performed full function test. Advised customer on load size and factory programming regarding cycle selection.

We serviced a

WHIRLPOOL RANGE

Model WFE525SOJZ0

Near Carrollton, TX 75006

Lane

Job Details: 02/20/2023

Customer stated right front burner dual function doesn't work. Performed diagnostics found right front burner is only a single function burner. Customer instruction on burner function.

We serviced a

GE DISHWASHER

Model DOT575SGF0BB

Near Carrollton, TX 75007

Lane

Job Details: 02/20/2023

Customer stated dishwasher doesn't dry. Preformed diagnostics found faulty flood switch. Replaced part and performed full function test. All functions checked good at time of service.; used 1 WD21X10519 (Flood switch) from stock

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA

Near Eatonville, WA 98328

Cameron M.

Job Details: 02/20/2023

"Customer concern is that oven temperatures lower than set temperature. Preformed temperature checks, in range. Advised customer on surface vs soaking temperatures. Also advised customer of information per Samsung STG service bulletin. Unit operating as designed."

We serviced a

LG RANGE

Model LRE3061BD/00

Near Spanaway, WA 98387

Cameron M.

Job Details: 02/17/2023

"Customer concern is that over take long time to preheat, Broil elements not functioning. Found corroded and shorted wire connection to broil element. Installed new spade connecter. Cycle tested unit, all checks good. Preformed temperature checks, in range."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8000BW0

Near Puyallup, WA 98375

Cameron M.

Job Details: 02/17/2023

"Customer concern is that dryer does not tumble. Found open thermal fuse, causing unit to not tumble. Needs new thermal fuse. Installed new thermal fuse. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit all checks good. Collected payment via debit card Payment. ; used 1 WP3390719 (FUSE-THRML) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS 1

Near Puyallup, WA 98374

Cejay

Job Details: 02/17/2023

"Customer concern is that dishwasher is not starting a cycle.Pulled error codes via service mode. 4-3,10-1,6-2, dishwasher will fill and drain but dose not activate wash motor. Found failed wash motor and faulty main control. Needs new main control and pump and motor assembly. Requires auth. ; ordrng 1 W11305303 (CONTOL, ELECTRONIC) and 1 W11085683 (PUMP&MOTOR)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF409ANW/XAA

Near Mesquite, TX 75150

Patrick

Job Details: 02/17/2023

"Customer concern, intermittent leak from front, door stays locked, won't spin out clothes. Found torn bellows and ds error code. Must replace door lock and door seal. ; ordrng 1 DC64-00519B (Door lock) and 1 DC64-00802C (Bellows)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5105HW0

Near Mesquite, TX 75150

Patrick

Job Details: 02/17/2023

"Customer concern, unit noisy. Found agitator bolt loose. Tightened bolt. Tested unit. All checks good. No stored error codes. All checks good."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50K8600AV/A2

Near Puyallup, WA 98371

Cejay

Job Details: 02/17/2023

"Custome4 concern is that washer is not draining. Evacuated water from tub. Found clog in drain pump. Unable to remove blockage, needs new drain pump. Imstalled new drain pump, removed Y fitting on cold water supply for testing, cycle tested washer all checks good. Reinstalled Y fitting. Installed new zip tie on drain line."

We serviced a

LG WASHER-FRONTLOAD

Model WM3050CW

Near Forney, TX 75126

John

Job Details: 02/17/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL RANGE

Model RF368LXPS 0

Near Tacoma, WA 98407

Cejay

Job Details: 02/17/2023

"Customer concern is that oven is not heating up properly. 212v incoming. Bake and broil elements test good continuity. Temp probe ohms in range 1.061 k ohms. Found signs of failed infinte switches. Temp checks on oven show temps are way out of range. Needs new infinte switchs, control board and temp sensor. Requires Auth. ; ordrng 1 WP6610456 (CONTROL, RANGE (BLACK)) and 1 WP3149400 (SWITCH, INFINITE RF and LF) and 1 WP3149404 (SWITCH, INFINITE RR and LR) and 1 WPW10181986 (sensor)"

We serviced a

GE DRYER-ELECTRIC

Model DCVH515EF0WW

Near Lake Tapps, WA 98391

Branden W.

Job Details: 02/17/2023

"Customer concern is that dryer makes squeaking noise and now makes loud knocking noise. Found front bearing worn through causing drum to contact motor and blower housing causing noise. Needs new front bearing, rear bearing, motor and blower. Auth needed. ; ordrng 1 WE49X21874 (dryer bearing repair) and 1 WE25M40 (rear drum bearing kit) and 1 WE03X25634 (motor & blower asm) and 1 WE14M89 (blower housing)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFC7500VW2

Near Dallas, TX 75219

John

Job Details: 02/17/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Tacoma, WA 98406

Cejay

Job Details: 02/17/2023

"Customer concern is that dishwasher is not draining. Upon arrival unit had standing water in tub. Pulled error codes. F6E4,F8E2,F3E4,F8E1. Found clog inside airgap and pump filter, foumd glass in sump assembly. Confirmed 120v to drain motor, no activation. Damage from glass in sump assembly will cause cavitation. Needs new drain motor and sump assembly. Follow up schedluled for 02/22 1-5pm; ordrng 1 WPW10605057 (PUMP&MOTOR) and 1 WPW10348269 (PUMP-DRAIN)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Dallas, TX 75228

Lane

Job Details: 02/17/2023

Installed main control. Washer is responsive after part change. During calibration procedure washer gave fault code for lid lock. Lid lock will haft to be changed to complete repair.; ordrng 1 W10787878 (latch)

We serviced a

KENMORE DISHWASHER

Model 66513594K600

Near Dallas, TX 75238

Lane

Job Details: 02/17/2023

Customer stated dishwasher won't come on. Preformed diagnostics foumd unit working correctly at time of service. Unable to duplicate problem. Advised customer door must be completely shut for control panel to operate.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Garland, TX 75042

Lane

Job Details: 02/17/2023

Customer stated washer has an intermittent noise and sometimes won't finish cycle. Preformed diagnostics found no stored fault codes. Ran test cycle with load foumd belt did slip causing a high pitched noise. Drive pulley and belt need to be replaced. All other functions checked good at time of service. ; ordrng 1 W10808317 (belt) and 1 W10721967 (drive pulley)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FC3

Near Orting, WA 98360

Cameron M.

Job Details: 02/17/2023

"Customer concern is that washer washes and drains but not spinning. Found damaged slider, causing unit to not spin. Needs new slider. Installed new slider. Cycle tested unit. All checks good. Collected payment via card Payment. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

GE DISHWASHER

Model GDT695SMJ2ES

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/17/2023

"Installed previously ordered pump, element and main board. Cycle tested unit, all checks good"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Lakewood, WA 98498

Cejay

Job Details: 02/17/2023

"Installed previously ordered control panel, verified all button are responsive. All checks good."

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW3

Near Buckley, WA 98321

Branden W.

Job Details: 02/17/2023

Customer concern is that washer will not complete a cycle. Found F8 E1 (long fill) error stored. Also found hot and cold supply lines backwards. Customer had hot water supply turned off. This caused fill time out error and unit to not complete cycle. Unable to reverse fill hoses as water supply valves do not close completely as also leak. Advised a plumber is needed.

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA 01

Near Sumner, WA 98390

Cameron M.

Job Details: 02/17/2023

Installed previously ordered drain pump cycle tested unit. All checks good..advised customer on using high quality detergent.

We serviced a

GE DISHWASHER

Model GDWT260R10SS

Near Dallas, TX 75219

Patrick

Job Details: 02/17/2023

"Customer concern, unit will not power on. Found burned control and damaged keypad ribbon. Must replace. ; ordrng 1 WD34X11587 (Keypad) and 1 WD21X10404 (Control)"

We serviced a

MAYTAG COOKTOP

Model MEC7430WB01

Near Grand Prairie, TX 75050

Patrick

Job Details: 02/17/2023

Replaced cooktop. Tested unit. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB

Near Tacoma, WA 98499

Cejay

Job Details: 02/17/2023

"Customer concern is that dishwasher is not draining and is not dryer, also dishes come out with residue on them. No model tag. No stored error codes. Inco,ing water temp 112?F prefomed service dianostic cycle. Verified operation of element. Multiple cycle tests fill vale operation everytime, stress tested drain pump. Drain pump operational, visually verified check valve operation. No highloop installed. Could not replicate errors. No mechanical or component failures at time of service. Advised customer minimum wqter temp required is 120?F, advised customer on using high quality dedergent with rinse aid, advised customer plastics do not dry efectively in dishwasher. Advised customer on intallation of high loop. Advised customer electrical wiring to disposal may be causing issues with dishwash that were not apparent at time of service. Recommend electrician service disposal and dishwasher electrical supply. ; ordrng 1 W11109156 (CNTRL-ELEC)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EF/A3

Near Tacoma, WA 98445

Cejay

Job Details: 02/17/2023

"Installed previously ordered motor complete assembly, prefor,ed airflow test pass.all checks good."

We serviced a

LG WASHER-FRONTLOAD

Model WM2240CW

Near Tacoma, WA 98444

Cameron M.

Job Details: 02/17/2023

"Installed previously ordered inlet valves and fill hoses. Cycle tested unit, all checks good. Left failed parts with customer as they were leaking. Collected payment via"