Service History 52 - RPS Appliance Repair

We serviced a

LG DRYER-ELECTRIC

Model DLE7100W

Near Dallas, TX 75228

Patrick

Job Details: 03/22/2023

Replaced terminal block. Tested unit. All checks good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF5B

Near Mesquite, TX 75149

Patrick

Job Details: 03/22/2023

"Customer concern, unit not washing well. Error codes I60 heater i11filling if0 overfilling. Ran test cycle Pressure sensor failure. Must replace. ; ordrng 1 5304504077 (Pressure sensor kit)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Forney, TX 75126

Patrick

Job Details: 03/22/2023

"Customer concern, wet underneath unit. Found drip from diverter. Must replace sump assy.; ordrng 1 WPW10605057 (Sump assy)"

We serviced a

GE DISHWASHER

Model GDT655SSJ0SS

Near Irving, TX 75063

Lane

Job Details: 03/22/2023

Customer stated disposal backs up when dishwasher drains leaking from air gap. Air gap had no restrictions at breather. Customer needs plumber to clear drain.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model NONE

Near Tacoma, WA 98409

Cejay

Job Details: 03/22/2023

"Customer concern is that the washer is is constaly filling with water intermittenly. Model and serial tag worn off. Found failed suspension rods. Found failed inlet valve causing leak. Needs new suspension rods and inlet valves. AHS will have to research, AHS to supply. Requires auth.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 Suspensionrods (Suspension rods) and 1 Inletvalve (Inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Tacoma, WA 98404

Cejay

Job Details: 03/22/2023

Customer concern is that dishwasher rubber door stopper broke and has fallen off and now door will fall. Customer states no other concerns with dishwasher. Found door friction pad damaged causing door to fall. Needs new friction pad. Follow up scheduled for 03/28 8-12pm; ordrng 2 WP8268961 (PAD)s

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/22/2023

"Installed previously ordered flood switch, element and gasket. Cycle tested unit, all checks good left failed parts with customer as it caused a water leak"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2

Near Dallas, TX 75205

Lane

Job Details: 03/22/2023

Customernstated washer only fills with hot water. Performed diagnostics found hot side valve has failed. All other functions checked good at time of service. ; ordrng 1 DC62-30312J (Fill valve) and 1 DC62-30314K (Fill valve hot)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334DSS0

Near Wylie, TX 75098

John

Job Details: 03/22/2023

"Customer concern is DW won't start and some buttons don't work. Found Cancel button beeping when pushed but not lighting and drain not engaging. Upon disassembly, found burnt UI board, control board and wires. Needs new UI and Control board.; ordrng 1 WPW10537414 (panel-cntl) and 1 W10866116 (cntrl-elec)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS1

Near Wylie, TX 75098

John

Job Details: 03/22/2023

"Customer concern is DW will not start. Found when start button is pushed, unit fills but wash motor never engages. Motor fails ohms check. Needs new wash motor.; ordrng 1 W11032770 (pump/motor asm)"

We serviced a

GE RANGE

Model JB630DF4BB

Near Spanaway, WA 98387

Cejay

Job Details: 03/22/2023

Customer concern is that LR burner is not operating. Found failed LR burner causing element not to operate. Needs new element. Follow up scheduled for 03/28 8-12pm; ordrng 1 WB30T10132 (8 RADIANT SURFACE ELEMENT)

We serviced a

LG REFRIGERATOR

Model LFDS22520S/04

Near Garland, TX 75041

Lane

Job Details: 03/22/2023

Customer stated refrigerator never cooled correctly from time of purchase. Performed diagnostics found sealed system deficiency. Compressor has already been replaced . System may have been charged incorrectly with freon during the first repair. Advise pulling proper vacuum and recharging system to correct freon weight. Unable to provide any warranty on recharging of system due to uncertainty of original repair.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/22/2023

"Customer concern is that dishwasher concern is that dishwasher does not fill and wash. Cycle tested unit via normal wash cycle, found no active mechanical defect. Checked for stored error codes via service mode,none. Preformed diagnostic cycle test x5,passed preformed final cycle test, found no mechanical defects at time of service. Advised customer to monitor and call if issue persists."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frisco, TX 75034

John

Job Details: 03/22/2023

"Customer concern is DW will not start, only beeps and drain pump activates. Found error for long fill and inlet failure. Found small amount of water in leak tray. Filled unit 4 times,. The 4th time found inlet not opening fully and getting stuck open causing over fill. Needs new inlet valve.; ordrng 1 W11434044 (Inlet valve assy)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV48J7770EP/A2 01

Near Graham, WA 98338

Cameron M.

Job Details: 03/21/2023

"Customer concern is that dryer powers but does not tumble. Found failed idler pulley, causing unit to not tumble. Needs new idler pulley. Installed new idler pulley. Cycle tested unit, all checks good. Advised customer on regular operation of unit. Collected payment via card Payment. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSQ8520JQ1

Near Dallas, TX 75246

Patrick

Job Details: 03/21/2023

"Customer concern, unit constantly drips. Confirmed. Must replace inlet valve. ; ordrng 1 285805 (Inlet valve)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDP576KW1

Near Corinth, TX 76208

Lane

Job Details: 03/21/2023

Installed new motor blower and timer. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

GE RANGE

Model ZDP48N6RH5SS

Near Dallas, TX 75225

Patrick

Job Details: 03/21/2023

Customer concern. Mid lf burner constantly ignites/reignites. Rr burner inconsistent ignition. Must replace igniters and spark module. ; ordrng 2 WB02X10822 (Igniter assy)s and 1 WB13K10031 (Spark module)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near Irving, TX 75060

Patrick

Job Details: 03/21/2023

Replaced motor. Tested unit. All checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US/AA

Near Eatonville, WA 98328

Cameron M.

Job Details: 03/21/2023

"Customer concern is that dishwasher continuously run drain pump. Found broken float, causing unit to continuously run drain pump and remain in active leak error condition. Found stuck float switch, causing unit to remain in active state of leak. Also found worn drain pump, causing poor drain pump profomance. Needs new drain pump float switch and float ; ordrng 1 DD81-02239A (SVC-MICRO SWITCH) and 1 DD81-02243A (FLOAT) and 1 DD81-02635A (SVC PUMP-DRAIN)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lakewood, WA 98499

Cejay

Job Details: 03/21/2023

Customer concern is that dishwasher is not draining. F9E1 error. Installed new drain pump motor. Cycle tested dishwasher for leaks. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45H7000AW/A2 01

Near Fife, WA 98424

Cejay

Job Details: 03/21/2023

"Customer concern is washer shown 4E error, was not draining and was leaking and is going OOB.upon arrival standing water in tub, unit drained water, found presure hose disconnected causing leak. Reconnected hose. Cycle tested washer with a load. Unit failed to spin, drain pump on constantly, verified spin operation in service mode good. Ohms pin 1-3 at water level sensor out of range at 20.6, DCv present at pins 1-3 call for replacement of main PCB. ; ordrng 1 DC96-01703C (SENSOR PRESSURE) and 1 DC92-01625B (ASSY PCB MAIN)"

We serviced a

GE RANGE

Model JB645RK4SS

Near Balch Springs, TX 75180

Patrick

Job Details: 03/21/2023

Replaced element and infinite sw. Tested unit. All checks good.

We serviced a

GE DISHWASHER

Model GDF535PSR0SS

Near Eatonville, WA 98328

Cameron M.

Job Details: 03/21/2023

"Customer concern is that dishwasher does not power on. Verified power supply voltage to unit, good 120v supply. Found failed contacts in door latch, causing unit to not recognize door position. Also found failed ui ,causing console to not respond to customers imput and start cycle. Needs new ui and door latch. Advised customer parts show out of stock. May take time to get parts ; ordrng 1 WD21X26955 (CONFIGURED SERVICE UI?) and 1 WD01X29878 (DOOR LATCH)"

We serviced a

FRIGIDAIRE RANGE

Model FEF368GCA

Near Eatonville, WA 98328

Cameron M.

Job Details: 03/21/2023

"Installed previously ordered bake element, cycle tested unit. All checks good"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11067032601

Near Enumclaw, WA 98022

Cejay

Job Details: 03/21/2023

"Customer concern is dryer door catch is broken and dryer dose not shut off on sensor cycles. Pulled error codes. F25. Thermistor ohms in range and has continuity, checked wire connections good. Book calls to replace thermistor and main control. Advised main controll shows discontinued. AHS to supply. Requires auth.; ordrng 1 WPW10111617 (cntrl-elec) and 1 WP8557403 (thrmst-fix)"

We serviced a

GE RANGE

Model JGP933SEJ1SS

Near Sachse, TX 75048

Lane

Job Details: 03/21/2023

Customer stated burners are not lighting consistently and left front burner flam is vary high. Performed diagnostics found left front burner orifice is stripped and burner valve is faulty.. Right font and rear burner basis are corroded along with burner heads. Several burner base screws are rusted out and need to be replaced. Cooktop burner location markings are not legible causing a safety issue when lighting burners. ; ordrng 1 WB62T10327 (Main top) and 1 WB16K10036 (Burner head) and 1 WB16T10017 (Burner head) and 1 WB16T10018 (Burner head) and 1 151GEHWB16T10019 (Burner head) and 4 WB21X31343 (Gas valve kit)s and 1 WB28T10011 (Orifice) and 1 WB28T10014 (Orifice) and 1 WB28T10015 (Orifice) and 1 WB28T10027 (Orifice)

We serviced a

LG WASHER-FRONTLOAD

Model WM3270CW

Near Tacoma, WA 98406

Cameron M.

Job Details: 03/21/2023

"Customer concern is that washer does not drain. Found build-up of hair and film on door glass, causing leak from bottom of door during operation. Found unit full of water at time of service. Cleared water out of unit, Cleared debris from drain pump clean out. Cycle tested unit 3x, all checks good. Advised customer on using no more than 2Tspoons of high quality detergent . Also advised customer on regular cleaning intervals for optimal performance using affresh. Collected payment via card Payment."

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDM3

Near Rockwall, TX 75032

Lane

Job Details: 03/21/2023

Customer stated control panel is unresponsive and randomly illuminates. Performed diagnostics found moisture got into panel shorting out electronics. Unable to perform full function test due to failure type. User and main control need to be replaced to correct issue.; ordrng 1 W10737607 (Control board) and 1 W11230938 (Control panel assembly)

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.20022011

Near Heath, TX 75032

Lane

Job Details: 03/21/2023

Customer stated washer gets out of balance regardless of load size. Preformed diagnostics found suspension faulty causing issue. All other functions checked good at time of service.; ordrng 1 W10780048 (Suspension)

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Rockwall, TX 75032

Lane

Job Details: 03/21/2023

"Customermststed upper rack adjusters keep breaking. Performed diagnostics confirmed left and right upper rack adjusters are broken. All other functions checked good at time of service. ; ordrng 1 WPW10588164 (Housing) and 1 WPW10588165 (Housing) and 2 WPW10250162 (Cover)s and 4 WPW10195840 (POSITIONER)s and 2 WPW10546503 (Adjuster,positioner)s and 4 WPW10195839 (Adjuster)s"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EB1

Near Dallas, TX 75253

Patrick

Job Details: 03/21/2023

"Customer concern, low doesn't heat and med is high. Confirmed. Found burned infinite sw.; used 1 WP3149400 (Rf infinite sw) from stock"

We serviced a

WHIRLPOOL DRYER-GAS

Model LGV5634AW0

Near Bonney Lake, WA 98391

Cejay

Job Details: 03/21/2023

"Customer concern is there is a gas smell coming from dryer. No oder of gas present in laundry room upon arrival. Use of electronic gas detector 0 PPM at valve or gas train. 0 PPM at gas supply line, connections or at shut off valve. Preformed secondary check after cycle testing dryer no change in PPM at shutoff valve, supply line or valve. Confirmed dryer vent is connected and preformed airflow test (yellow) pass for gas dryers. No mechanical or component failures with dryer at time of service. Replaced gas valve coils as precautionary method as part is the only componet that would cause symptoms. Note gas furnace is three feet from dryer, advised customer if gas smell is still present to call gas company to inspect furnace. All checks good. ; used 1 279834 (2 COIL GAS VALVE SET) from stock"

We serviced a

KITCHENAID WALL OVEN

Model KEBC208KSS0

Near Bonney Lake, WA 98391

Cejay

Job Details: 03/21/2023

Installed previously ordered door glass. Confirmed operation of door all checks good.

We serviced a

KENMORE DISHWASHER

Model 66513073K216

Near Tacoma, WA 98418

Cameron M.

Job Details: 03/21/2023

"Customer concern is that dishwasher produces noise and not washing dishes properly. Cycle tested unit, found dead spot in wash motor, causing unit to not wash dishes. Needs new pump and grommet. Follow up visit scheduled for 3/ 29 8-12; ordrng 1 W11133712 (MOTOR-PUMP) and 1 WPW10538166 (GROMMET)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Dallas, TX 75228

Patrick

Job Details: 03/21/2023

"Customer concern, unit will not power on, glass top is broken again. Confirmed. Good main board heartbeat. Good 125vac to main control. Reset connection to ui, no change. Cycled power, no change. Good 5vdc to console. Must replace console and lid. ; ordrng 1 W11135391 (Console) and 1 W11259006 (Lid)"

We serviced a

KENMORE DISHWASHER

Model 58715263900A

Near Spanaway, WA 98387

Cejay

Job Details: 03/21/2023

Customer concern is that dishwasher is not filling with water. Verified 120v incoming to inlet valve. Verified incoming water supply. Confirmed unit dose not fill with water. Found failed inlet valve causing dishwasher not to operate. Needs new inlet vlave. Follow up scheduled for 03/27 8-12pm; ordrng 1 154637401 (VALVE)

We serviced a

SAMSUNG RANGE

Model NE58K9430SS/ AA01

Near Garland, TX 75043

Patrick

Job Details: 03/20/2023

Upon arrival found glass top now cracked also. Must replace top before elements can be changed. ; ordrng 1 DG94-00889B (Cook top)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model MVWC565FW2

Near Plano, TX 75093

Lane

Job Details: 03/20/2023

"Customer stated washer stopped agitating and didn't wash well. Preformed diagnostics found cam is binding up and actuator is failing. Replaced both parts and performed full function test after repair. All functions checked good at time of service. ; used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"

We serviced a

LG DRYER-ELECTRIC

Model DLGX3371V

Near Lakewood, WA 98499

Cejay

Job Details: 03/20/2023

Installed previously ordered AHS supplied ignitor. Cycle tested dryer and preformed airflow test pass for gas (yellow) all checks good.

We serviced a

GE WASHER-FRONTLOAD

Model GFW550SSN0WW

Near Dallas, TX 75235

Patrick

Job Details: 03/20/2023

Unable to locate source of leak. Video shows water coming from under control panel. Likely source of leak is closed dispenser flap while powder used. Customer used the unit 4 or 5 times after leak without issue. Unable to reproduce issue

We serviced a

LG DRYER-ELECTRIC

Model DLEX8100V

Near McKinney, TX 75070

Lane

Job Details: 03/20/2023

Installed new water pump for steam generator. Performed full function test after repair. All functions checked good at time of service.

We serviced a

SAMSUNG WALL OVEN

Model NQ70M7770DS/AA 50

Near Wylie, TX 75098

John

Job Details: 03/20/2023

"Came to install new power and control board. Upon disassembly, found open main fuse on noise filter. Needs new noise filter assy.; ordrng 1 DE96-00400C (ASSY NOISE FILTER)"

We serviced a

GE DISHWASHER

Model GSD440--51

Near University Place, WA 98467

Cejay

Job Details: 03/20/2023

Customer concern is that dishwasher is leaking. Found rust holes in tub around sump assembly and lower spray arm causing unit to leak. No documentation available for parts. Avised customer parts are NLA. AHS to supply. Requires auth.; ordrng 1 Tub (Tub) and 1 Sumpassembly (Sump assembly) and 1 Sumpseal (Sump seal) and 1 Fillhose (Fill hose)

We serviced a

KITCHENAID WALL OVEN

Model KEMS378SSS04

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 03/20/2023

"Installed previously ordered element, cycle tested unit. All checks good Collected payment via card Payment. Customer declined to retain old part."

We serviced a

LG WASHER-TOPLOAD

Model WT1101CW

Near Dallas, TX 75208

Patrick

Job Details: 03/20/2023

"Disobey concern, unit leaking from rear. No leak found on arrival but water under unit. Removed inlet hose find stripped valve connection, must replace inlet valve. Left hot water turned off and disconnected. ; ordrng 1 5221EA1008F (Inlet valve)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV219AEW/XAA

Near Puyallup, WA 98371

Cameron M.

Job Details: 03/20/2023

"Customer concern is that dryer does not heat. Verified Customer concern of no heat during operation. Found open heating element, causing unit to not heat. Needs new element. Contacted property owners via phone, received auth for repair. Prior to beginning repair, Customer called and declined repair. Collected 95.00 trip fee +tax via card Payment."

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.66801690

Near Rowlett, TX 75089

John

Job Details: 03/20/2023

Customer concern is dryer not heating. Confirmed no heat. Found open high limit fuse. Replaced fuse from truck stock. All checks good.; used 1 279816 (THERMAL CUT OFF HI) from stock

We serviced a

ADMIRAL RANGE

Model NE59J7630SW/AA 02

Near Rockwall, TX 75087

John

Job Details: 03/20/2023

"Customer concern is oven display flashing randomly. Found when unit is in stand by mode or in use random lights comming on and flashing. Confirmed issue. Cycled breaker, no change. Found control board not heating oven properly in that the convection van runs regardles of cooking setting. Needs new control board, display board and membrain switch.; ordrng 1 DE07-00129A (Display Board) and 1 DG34-00030B (Membrain switch) and 1 DE92-03761B (Control board)"

We serviced a

GE DISHWASHER

Model GDT695SSJ2SS

Near Carrollton, TX 75007

Lane

Job Details: 03/20/2023

Customer stated dishwasher won't turn on and upper spray arm mount broke. Preformed diagnostics foumsd dishwasher electronics failed and upper spray arm bracket broke off. User and main controls need replacing with upper pray arm kit.; ordrng 1 WD21X31902 (Ui board) and 1 WD21X24901 (Machine control) and 1 WD35X20794 (Spray arm kit)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSQ9659PW2

Near Tacoma, WA 98407

Cejay

Job Details: 03/20/2023

"Customer concern is that washer leaked, then was producing burning smell and clicking noise durring agitaion. Upon clsing washer lid Confirmed clicking noise, power cycled washer and reset cycle and cycle tested washer noise is gone, unit filled, agitated, drained and spun empty no issuues. Found worn dog agates, Cycle tested washer with a load no noise butfound worn agitator dogs and rusted bolt, was able to remove bolt but could not seperate coloum as agitator cam plastic is marred. needs new agiator, bolt and cap. Follow up scheduled for 03/28 1-5pm. ; ordrng 1 WP3951744 (AGITATOR) and 1 WP358237 (SCREW) and 1 WPW10074580 (CAP)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED5500FW0

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/20/2023

"Customer concern is that dryer does not power. Verified power supply voltage from receptacle, good 240v supplied. Found shorted L1 after terminal block supply to main board,causing unit to not power. Needs new wire harness. Unplugged unit, Advised customer against attempts to power unit. Advised customer parts show out of stock, may take time to get parts. ; ordrng 1 W10637533 (HARNS-WIRE)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW97HEXL0

Near Dallas, TX 75204

Lane

Job Details: 03/20/2023

Customer stated washer gives fault codes and doesn't work. Performed diagnostics found all communication codes present. Washer will not run self test. Motor controller is faulty. Main control and user control also have communication code stored. Advising replacement of motor and main controls. Other problems may need to be addressed after initial repair. ; ordrng 1 W10354087 (Central control unit) and 1 WPW10374126 (Motor control unit)

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSJ0WW

Near Dallas, TX 75204

Lane

Job Details: 03/20/2023

Customer stated washer makes abnormal noise. Performed diagnostics found gearcase has leaked all grease/oil causing belt to slip and produce noise.Gearcase with drive pulleys and belt need to be replaced.; ordrng 1 WH38X10018 (Transmission pulley) and 1 WH01X10608 (Main drive pulley) and 1 WH49X22795 (Support assy) and 1 WH01X10618 (Hub nut) and 1 WH01X20436 (Drive belt)

We serviced a

GE DRYER-ELECTRIC

Model GTD33EASK0WW

Near Rockwall, TX 75032

John

Job Details: 03/20/2023

Customer concern is dryer making loud squeeling noise while spinning. Upon disassembly found upper bearing assy cracked and rubbing on inside of drum casuing noise. Needs new bearing assy.; ordrng 1 WE03X25314 (bearing top asm)

We serviced a

GE RANGE

Model JBS55DM2BB

Near Graham, WA 98338

Cameron M.

Job Details: 03/20/2023

"Customer concern is that range element shorted and control panel unresponsive to key strike. Found open bake element, causing unit to not heat. Also found unit produces f8 error(EEPROM ERROR). Found display missing segments, causing customer inability to determine correct cook temperatures and time. Needs new element, control and overlay. Advised customer parts show NLA. AHS to supply. REQUIRES AUTH. ; ordrng 1 WB27T11313 (OVEN CONTROL T09) and 1 WB27T11023 (OVERLAY)"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPB7

Near Ruston, WA 98407

Cejay

Job Details: 03/20/2023

Customer concern is that dishwasher is not draining properly and is leaking. Water at rear of counter where dishwasher is located. Water supply line is copper and corroded at inlet valve. Cycle tested dishwasher no leaks. Signs of water on rear wall of cabinet behind dishwasher but no active leak found. Unit did drain to empty. Dishwasher has irregular install non-oem drain hose runs under and behind cabinets with no access to drain outlet. Advised customer plumber is needed to invetigate copper supply line.

We serviced a

FRIGIDAIRE WASHER-TOPLOAD

Model NONE

Near Tacoma, WA 98405

Cejay

Job Details: 03/20/2023

"Customer concern is that washer is not draing and motor is producing a noise. Outlet show 120v but fault for open ground. Lid switch intermittenly has continunity, drain pump shows 11.9 ohms. Cycle test show no activation of drain or wash motor. Unable to fully diagnose as unit is not operable at time of service. Needs new lid switch and timer, AHS will have to research as model and serial is worn off. AHS to supply. Requires Auth. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 Lidswitch (Lid switch) and 1 Timer (Timer)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Tacoma, WA 98444

Cejay

Job Details: 03/20/2023

"Customer concern is that dishwasher clean light wash flashing and did not drain. Pulled error codes. F9E1.Cleared error. Cycle test shows drain pump operational, heavy oversuds condition present. Rinsed dishwasher multiple times, stress tested drain pump multiple times error did not return. No mechanical or component failures at time of service, all checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model GU980SCGS2

Near Dallas, TX 75225

Lane

Job Details: 03/20/2023

Customer stated dishwasher doesn't work. Preformed diagnostics found both electrical and water supply disconnected. Connected electrical and attempted to perform function test. Control was intermittently responsive.motor started smoking while trying to operate. Advise replacing user and m. ain control with wash pump assembly.; ordrng 1 8051710 (Console) and 1 9744031 (Control board) and 1 W10428168 (Pump and motor) and 1 717000 (Gasket)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6200AZ/A2 11

Near Spanaway, WA 98387

Cameron M.

Job Details: 03/20/2023

"Customer concern is that washer does not spin clothes out fully. Cycle tested unit, found unit not draining at full rate. Found debris in drain pump causing unit to not drain. Cleaned debris from drain pump clean out. Cycle tested unit via rinse and spin. Found failed tub bearing, causing noise during operation. Needs new basket asm rear tub asm and tub seal. Advised customer parts show NLA. AHS to supply parts requires second tech. Require auth ; ordrng 1 DC97-16086B (ASSY DRUM) and 1 DC97-19673A (TUB ASM REAR)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA48H7400AW/A2 11

Near Carrollton, TX 75007

John

Job Details: 03/17/2023

Installed new suspension rods. All checks good.

We serviced a

GE DRYER-ELECTRIC

Model GFD85ESPN0RS

Near Graham, WA 98338

Cameron M.

Job Details: 03/17/2023

"Customer concern is that dryer does not power. Tested voltage supply from power receptacle, none. Checked breaker, found breaker turned off. Restored power. Cycle tested unit 10x, found no mechanical defects .preformed airflow test, passed (green). Called home owner advisedcustome to monitorandcallifissuepersists. collected 95.00 trip fee via card Payment over phone."

We serviced a

FRIGIDAIRE WALL OVEN

Model gcwm3067adb

Near Lewisville, TX 75067

Lane

Job Details: 03/17/2023

"Customer stated oven and microwave are dead, performed diagnostics foumd electrical whip is too short for oven to come out. Customer hast to have oven accessible for service."

We serviced a

LG DRYER-ELECTRIC

Model DLE2101W

Near Plano, TX 75093

John

Job Details: 03/17/2023

Customer concern is dryer making loud noise. Confirmed noise. Found worn idler pulley and all drum rollers worn and making loud noise. Needs new idler and rollers.; ordrng 1 4561EL3002A (Idler pulley) and 2 AGM75510755 (Roller assy)s

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AV/A4

Near Wylie, TX 75098

John

Job Details: 03/17/2023

Customer concern is cycle select knob is broken and washer cannot be started. Conformed knob broken. Showed customer how to select cycle using small screw driver unit knob is replaced. Needs new selector knob.; ordrng 1 DC97-16931B (Selector knob)

We serviced a

GE RANGE

Model JGP933SEJ1SS

Near Sachse, TX 75048

John

Job Details: 03/17/2023

"Installed new burner base, wires, igniters, and screws. All checks good."

We serviced a

KENMORE DISHWASHER

Model 665.12723K310

Near Wylie, TX 75098

John

Job Details: 03/17/2023

"Customer concern is DW will not start. When start button pushed and door closes start button blinks. Found hinges bent and door warped so that it doesn't close fully and doesnt engage door switch. Found tub gasket missing as well as one set of lower rack wheels causing unit to leak and lower rack to drag against tub and door. Found makeshift mounting tabs drilled through upper edge of tub. Needs new inner door, left and right hinges, mounting brakets, lower rack, wheel assy, and tub gasket.; ordrng 1 W11513973 (Inner door) and 1 W11498831 (Tub gasket) and 2 WP8269145 (Mounting braket)s and 1 W11129404 (Lower rack) and 1 WP8268645 (Wheel) and 1 W11613573 (Hinge left) and 1 W11504621 (Hinge right)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Buckley, WA 98321

Cejay

Job Details: 03/17/2023

"Installed previously ordered ACU and lid latch, cycle tested washer all checks good."

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN1WW

Near Coppell, TX 75019

Lane

Job Details: 03/17/2023

Installed motor pulley and belt. All functions checked good at time of service.

We serviced a

GE WASHER-FRONTLOAD

Model GFWR2700H0WW

Near Garland, TX 75044

Lane

Job Details: 03/17/2023

Customer stated washer is getting out of balance regularly. Performed diagnostics found tub bearings failing causing issue. All other functions checked good at time of service.

We serviced a

WHIRLPOOL WALL OVEN

Model RBS305PRB00

Near Rowlett, TX 75089

John

Job Details: 03/17/2023

Customer concern is one of the elements is not working. Cycle tested unit and found bake element not heating. Found bake element fails continuity check. Needs new bake element.; ordrng 1 WPW10207397 (element)

We serviced a

GE RANGE

Model JHP60G001WH

Near Mesquite, TX 75149

Lane

Job Details: 03/17/2023

Customer stated right rear burner doesn't work right front is intermittently not working and oven won't self clean. Performed diagnostics found both burners with recipes need replacing.oven switch and timer for self clean is faulty. All other functions checked good at time of service. ; ordrng 1 WB30X218 (Burner 6in) and 1 WB30X219 (Burner 8in) and 2 WB17X5051 (Receptacle)s and 1 WB19X5283 (Timer) and 1 WB22X5122 (Oven switch)

We serviced a

GE RANGE

Model JB755SJ5SS

Near Dallas, TX 75228

Lane

Job Details: 03/17/2023

Installed front burners and repaired faulty harness. Performed multiple function tests after repair. All functions checked good at time of service.

We serviced a

GE DISHWASHER

Model GDT695SMJ5ES

Near Steilacoom, WA 98388

Cameron M.

Job Details: 03/17/2023

"Customer concern is that dishwasher will over a corse of 3-4 days unit will fill. Customer also advised chrome trim comes off. Found unit back filling, caused by lack of high loop in drain hose. Also found user interface covers chrome trim comes, disengaged from display cover, causing difficulty closing door because trim contacts cabinets. Placed drain hose in Highloop position and secured with zip tie. Cycle tested unit 3x all checks good. Needs new user interface cover. Requires auth. ; ordrng 1 WD34X21699 (DISHWASHER INTERFACE COVER)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV55M9600AV/A5 03

Near Puyallup, WA 98375

Cejay

Job Details: 03/17/2023

Tech was assigned as a helper;

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413UW3A

Near Dallas, TX 75240

John

Job Details: 03/17/2023

Customer concern is DW not heating. Element passes continuity check. Found burn on control board causing unit to not heat. Needs new control board.; ordrng 1 5304531745 (Control board)

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Plano, TX 75075

John

Job Details: 03/17/2023

"Customer concern is cooktop smells like gas when in use. Found when center burner is on small amount of gas is leaking from control valve at both connections. Tightened connections, unit still leaking. Must replace valve and gas lines for center burner.; ordrng 1 W10811599 (burnr-head) and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 1 W11246817 (valve-brnr)"

We serviced a

ELECTROLUX WASHER-FRONTLOAD

Model EFLS627UIW2

Near Dallas, TX 75209

Lane

Job Details: 03/17/2023

Customer stated washer is vary loud. Preformed diagnostics found faulty tub bearings. Rear outer tub with spin basket and tub gasket need to be replaced All other functions checked good at time of service. Washer is still functioning just making noise.; ordrng 1 5304505157 (Tub outer) and 1 5304505337 (Spin basket) and 1 5304520351 (Tub gasket)

We serviced a

GE DISHWASHER

Model GDF640HGM0BB

Near Rowlett, TX 75089

Patrick

Job Details: 03/16/2023

Replaced ui tested unit. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Carrollton, TX 75007

Lane

Job Details: 03/16/2023

Installed ordered control. Powering unit on to have leak detected code display. Vacuumed all water from bottom tray and wash tub. Drain pump is burned up from over heating.; ordrng 1 W11497943 (Drain pump)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2

Near Dallas, TX 75287

John

Job Details: 03/16/2023

Customer concern is washer giving 4E error for water unavailable and occasionally leaks from front. Ran diagnostic cycle and found inlet valve only partially opening. Also found large dent in front panel near door lock causing door to no align properly and leaving a gap between door and boot causing leak. Needs new front panel and inlet valves.; ordrng 1 DC97-16019X (Front panel) and 1 DC62-30312J (Inlet valve) and 1 DC62-30314K (Inlet valve)

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Puyallup, WA 98375

Cameron M.

Job Details: 03/16/2023

"Customer concern is that dishwasher does not dry dishes, and tub of unit still wet. Cycle tested unit, found stuck flood switch, causing unit to not heat. Also found torn sweeper seal, causing water to leak during operation. Found element bracket corroded and broken away from element, causing unit to leak during operation. Needs new sweeper seal, element and flood switch. Follow up visit scheduled for 3/22 1-5; ordrng 1 WD08X21894 (DISHWASHER DOOR GASKET) and 1 WD05X30818 (HEATING ELEMENT)"

We serviced a

GE DISHWASHER

Model GDT655SMJ0ES

Near Tacoma, WA 98446

Cejay

Job Details: 03/16/2023

Installed previously ordered AHS supplied door switch and main control. Cycle tested dishwasher all checks good.

We serviced a

GE DISHWASHER

Model GDF640HGM0BB

Near Rowlett, TX 75089

Patrick

Job Details: 03/16/2023

Replaced ui tested unit. All checks good.

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068732700

Near Dallas, TX 75228

Patrick

Job Details: 03/16/2023

Replaced motor and blower wheel. Tested unit. All checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA-00

Near Sunnyvale, TX 75182

Patrick

Job Details: 03/16/2023

"Replaced main control. Ui came as pcb only, would need overlay to replace. Tested unit. Operating normally at this time."

We serviced a

FRIGIDAIRE WASHER-FRONTLOAD

Model FAFW3001LW2

Near Puyallup, WA 98372

Cejay

Job Details: 03/16/2023

"Customer concern is that washer door seal has mold stains and is producing a smell, no additional concerns with washer. Found loose hinge causing door to sag, also found door seal stained. Needs new hinge and door seal. Advised customer door seal is not covered as it is not a failed component. AHS to supply. Requires Auth. ; ordrng 1 134515300 (BELLOWS KIT) and 1 134550800 (HINGE)"

We serviced a

HOTPOINT DISHWASHER

Model HDA3600D35WW

Near Carrollton, TX 75007

Lane

Job Details: 03/16/2023

Customer stated dishwasher doesn't work. Preformed function test. Found motor locked up drain hose completely clogged from disposal to dishwasher. Dishwasher has been sitting for months not being used causing bacterial growth and putrid odor. Wash tub may have permanent odor and discoloration due to standing water.; ordrng 1 WD26X10051 (Motor pump) and 1 WD18X10049 (Sump inlet) and 1 WD12X10408 (Ball filter) and 1 WD01X10342 (Coupler) and 1 WD12X10244 (Base spray arm) and 1 WD02X10067 (Screw) and 1 WD01X10340 (Bearing spray arm) and 1 WD22X10055 (Spray arm) and 1 WD12X10357 (Filter) and 1 WD12X10356 (Cover inlet) and 1 WD02X10195 (Screw)

We serviced a

GE DISHWASHER

Model GDF520PSJ2SS

Near Forney, TX 75126

Patrick

Job Details: 03/16/2023

Replaced ui tested unit. All checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5200AP/A2

Near Forney, TX 75126

Patrick

Job Details: 03/16/2023

"Replaced ui boards and main control. Display now active. Tested unit. Unit displayed de1 error code, door lock. Replaced from truck stock. Tested door locks but will not unlock. Diagnosed faulty board out of box. Must reorder; ordrng 1 DC92-01621D (Main control.), used 1 DC64-00519B (Door lock) from stock"

We serviced a

GE DRYER-ELECTRIC

Model GTDP490ED7WS

Near Puyallup, WA 98371

Cejay

Job Details: 03/16/2023

Customer concern is that dryer was not heating and in now not spinning but dose power on. Upon confirming customer concern dryer is operational. Preformed airflow test fail (red). Preformed second airflow test with vent disconnected failed (yellow) found debris in dryer vent tube. Removed debris and preformed third airflow test pass. Preformed temperature checks good.

We serviced a

GE COOKTOP

Model JGP389BEVBB

Near Irving, TX 75063

Lane

Job Details: 03/16/2023

Customer stated left front knob is broken and right front burner doesn't light. Performed diagnostics found right front burner needs adjustment. Knob is broken and needs to be replaced. Adjusted burner and restored function to right front burner.; ordrng 2 WB3X5844 (Knob)s

We serviced a

GE DISHWASHER

Model GDF520PGJ5WW

Near Dallas, TX 75204

Patrick

Job Details: 03/16/2023

"Customer concern, unit will not turn on. Confirmed. Control board led solid on. Cycled power, reset connections, no change. Must replace ui.; ordrng 1 WD21X31899 (Ui configured)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW2

Near McKinney, TX 75071

John

Job Details: 03/16/2023

"Customer concern is washer occasionally trips break. Customer stated that it has happened twice so far. Confirmed 120vac to control board. Checked control board for physical damage, none found. Ran factory service cycle, cycle completes with out issue. Ran full rinse and spin cycle, no issues. Machine functioning as designed. All checks good."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA54R7600AC/US 01

Near Murphy, TX 75094

John

Job Details: 03/16/2023

"Customer concern is washer is not able to sense as well as unit filling while not in use and dispenser tray is broken. Found suspension rods worn and bouncy causing unit to not be able to distribute load. Also found cold water inlet valve not closing fully causing unit to fill while not in use. Needs new suspension rods, inlet valve, and dispenser.; ordrng 1 DC97-15459H (Inlet valve) and 4 DC97-16350V (Suspension rod)s and 1 DC97-20589E (Dispenser)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Sachse, TX 75048

John

Job Details: 03/16/2023

Customer concern is washer not agitating. Ran rinse and spin cycle and found motor and gearcase operating properly but washplate not moving. Found washplate spinning freely in both directions indicating a stripped hub. Washplate unable to be removed so it will have to be cut out of machine. Needs new washplate and hub.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (Washplate)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW8500SR01

Near Carrollton, TX 75007

John

Job Details: 03/16/2023

Customer concern is washer will not start. Found door locked upon arrival. Manually unlocked unit. Entered service mode and found error formdoor lock failure. Tested door lock through service mode and found it un able to unlock. Needs new door lock.; ordrng 1 WPW10253483 (Door lock)

We serviced a

GE DISHWASHER

Model PDW7880N00SS

Near Carrollton, TX 75007

John

Job Details: 03/16/2023

Customer concern is DW door broke and became heavy. Found link arm broken causing door to become heavy. Needs new link arms.; ordrng 2 WD14X10009 (Link arm)s

We serviced a

GE WASHER-FRONTLOAD

Model GFW550SSN0WW

Near Dallas, TX 75235

Patrick

Job Details: 03/16/2023

"Customer concern, the door got jammed and overflowed. Found clothing interfering with door closure. Removed. Tested unit. Several door lock/ pressure sw error codes, inactive but coincidental. Good lock, good fill, good tumble, good drain, good spin. No leak detected. No sign of leak from rear or underside of unit. All checks good at this time."