We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF1A
Near Rockwall, TX 75087
Patrick
Job Details: 03/23/2023
"Customer concern, unit will not power on. Confirmed. Found open connection laying uncovered under unit. Electrician must address dangerous condition. Reconnected unit, tested. All checks good."
We serviced a
AMANA DISHWASHER
Model ADB1300AFS1
Near Rowlett, TX 75088
Patrick
Job Details: 03/23/2023
Replaced element. All checks good
We serviced a
GE DRYER-ELECTRIC
Model GFD85ESPN0RS
Near Garland, TX 75044
Lane
Job Details: 03/23/2023
Customer stated dryer makes squeaking noise. Performed diagnostics found front support roller failed. Rollers and belt need to be replaced..All other functions checked good at time of service.; ordrng 5 WE03X10016 (Drum rollers)s and 1 WE03X29704 (Belt)
We serviced a
GE RANGE
Model JB645RK4SS
Near Garland, TX 75042
Lane
Job Details: 03/23/2023
Customer stated glass top broke. All functions working according to customer. Pictures taken of Crack formation.; ordrng 1 WB62X26649 (Glass top)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF1A
Near Rockwall, TX 75087
Patrick
Job Details: 03/23/2023
"Customer concern, unit will not power on. Confirmed. Found open connection laying uncovered under unit. Electrician must address dangerous condition. Reconnected unit, tested. All checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW2
Near Puyallup, WA 98373
Cejay
Job Details: 03/23/2023
"Customer concern is that washer is clunking and is gooing OOB. Pulled error codes, F7E6 motor fault. Found failed hub assembly causing OOB issues. Found failed transmission, motor, worn cam assembly and belt. Needs new hub, gearcase, cam, belt and motor. Requires Auth; ordrng 1 W10528947 (Hub) and 1 W11454734 (GEARCASE) and 1 W10721967 (CAM) and 1 W11239857 (Belt) and 1 W11497303 (Motor)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6500AV/A2 11
Near Rockwall, TX 75032
Lane
Job Details: 03/23/2023
Customer stated washer fills but never starts washing. Performed diagnostics foumd mcu not sending power to motor. Lower harness checks good. Dispenser cap missing causing water to stand in dispenser. Drain hose has a hole causing small leak. Unable to perform full function test due to failure type. ; ordrng 1 DC92-01803J (Pcb main) and 1 DC92-01531C (Inverter control) and 1 Needresearch (Fabric softener dispenser cap) and 1 DC97-12534K (Drain hose)
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Garland, TX 75043
Lane
Job Details: 03/23/2023
Customer wants washer supply hoses installed and dryer cord changed over. Installed supplied hoses and changes dryer power cord. Confirmed both appliances are operational. No warranty on customer supplied parts or installation components.
We serviced a
GE WASHER-TOPLOAD
Model WHDSR315D5WW
Near Tacoma, WA 98445
Cejay
Job Details: 03/22/2023
"Customer concern is that washer did not complete cycle, erified lid switch is good. 120v to motor no operation, motor overheated. Found seized motor causing washer not to operate. Needs new wash motor. Follow up scheduled for 03/28 8-12pm; ordrng 1 WH20X10019 (MOTOR ASSY 2 SPEED), O-SMS tckt"
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Carrollton, TX 75007
Lane
Job Details: 03/22/2023
Customer stated dishwasher will not start cycle. Performed diagnostics found faulty control module and switch. Unable to perform full function test due to type of failure. ; ordrng 1 WD21X24901 (Control module) and 1 WD21X10490 (Latch and switch)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW1
Near Rockwall, TX 75087
Patrick
Job Details: 03/22/2023
"Customer concern, unit made burning smell and stopped working. Found burn mark on control board caused by shorted drain pump. ; ordrng 1 W11543997 (Main control) and 1 W11399437 (Drain pump)"
We serviced a
ROPER WASHER-TOPLOAD
Model RAS8445KQ0
Near Rowlett, TX 75088
Patrick
Job Details: 03/22/2023
"Customer concern unit won't agitate or spin. Found broken couple, transmission spraying oil. ; ordrng 1 3360629 (Gear case) and 1 285753A (Coupling)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW3
Near Tacoma, WA 98409
Cejay
Job Details: 03/22/2023
"Granted permission to enter the home over the phone. Customer concern is that washer is not spinning or draining. Upon arrival single iteamleft in basket andsensing lighe flashing u it stuck in a cycle. Pulled error codes. F5E2,F2E1,F7E1. Lid lock fails to lock, prefromed tachometer verification cycle good. Manual operation of valves and drain pump successful. After power cycleing the unit no response from jog dail in user mode. Found failed main control and lid latch. Needs new lid latch, main control and shift actuator. Follow up scheduled for 03/29 1-5pmCustomer unavailable for signature; ordrng 1 W11307244 (LATCH) and 1 W11603810 (CNTRL-ELEC) and 1 W11481722 (ACTUATOR)"
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AH0
Near Tacoma, WA 98405
Cejay
Job Details: 03/22/2023
"Customer concern is oven door handle keeps falling off. Upon arrival door was disassembled and is missing parts. Needs new side door trims, screws, spacers. Follow up scheduled for 03/29 1-5pm; ordrng 2 SPACER (WPW10429492)s and 2 SCREW (WPW10317886)s and 2 W10334003 (TRIM-DOOR)s"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW8500SR01
Near Carrollton, TX 75007
Lane
Job Details: 03/22/2023
Installed drain pump and performed function test. Drain pump is faulty and needs to be replaced. Unable to perform full function test due to faulty drain pump.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near The Colony, TX 75056
Lane
Job Details: 03/22/2023
Customer stated soap suds ans some water leaked from front door. Preformed diagnostics unable to reproduce leak or over sudsing. Recommend replacing dispenser due to high levels of rinse aid being introduced into dishwasher.; ordrng 1 W11032769 (Dispenser)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LC0
Near Frisco, TX 75034
Lane
Job Details: 03/22/2023
Custome stated washer is not sensing detergent level. Preformed diagnostics confirmed detergent housing and drawer need to be replaced. All other functions checked good at time of service.; ordrng 1 W11413407 (Dispenser housing) and 1 W11413340 (Drawer)
We serviced a
MAYTAG RANGE
Model WFE710H0AH0
Near Tacoma, WA 98405
Cejay
Job Details: 03/22/2023
"Customer concern is oven door handle keeps falling off. upon arrival customer has disassembled door and is missing parts. Will need door handle, side door trims, screws and spacers. Advised customer missing parts are not covered. Provided customer costs to replace parts. Requires auth."
We serviced a
AMANA RANGE
Model AER5830VAW1
Near Tacoma, WA 98409
Cejay
Job Details: 03/22/2023
"Customer concern is that range display is not operating correctly intermittinly. Found display worn and damaged causing display not to operate. Needs new display with overlay. AHS to supply, requires Auth.; ordrng 1 WPW10476695 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Garland, TX 75043
Patrick
Job Details: 03/22/2023
"Customer concern, lower rack wheels came off. Replaced. Upper rack adjuster checks good."
We serviced a
LG DRYER-ELECTRIC
Model DLE7100W
Near Dallas, TX 75228
Patrick
Job Details: 03/22/2023
Replaced terminal block. Tested unit. All checks good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QF5B
Near Mesquite, TX 75149
Patrick
Job Details: 03/22/2023
"Customer concern, unit not washing well. Error codes I60 heater i11filling if0 overfilling. Ran test cycle Pressure sensor failure. Must replace. ; ordrng 1 5304504077 (Pressure sensor kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Forney, TX 75126
Patrick
Job Details: 03/22/2023
"Customer concern, wet underneath unit. Found drip from diverter. Must replace sump assy.; ordrng 1 WPW10605057 (Sump assy)"
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Irving, TX 75063
Lane
Job Details: 03/22/2023
Customer stated disposal backs up when dishwasher drains leaking from air gap. Air gap had no restrictions at breather. Customer needs plumber to clear drain.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model NONE
Near Tacoma, WA 98409
Cejay
Job Details: 03/22/2023
"Customer concern is that the washer is is constaly filling with water intermittenly. Model and serial tag worn off. Found failed suspension rods. Found failed inlet valve causing leak. Needs new suspension rods and inlet valves. AHS will have to research, AHS to supply. Requires auth.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 Suspensionrods (Suspension rods) and 1 Inletvalve (Inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Tacoma, WA 98404
Cejay
Job Details: 03/22/2023
Customer concern is that dishwasher rubber door stopper broke and has fallen off and now door will fall. Customer states no other concerns with dishwasher. Found door friction pad damaged causing door to fall. Needs new friction pad. Follow up scheduled for 03/28 8-12pm; ordrng 2 WP8268961 (PAD)s
We serviced a
GE DISHWASHER
Model GDF610PSJ2SS
Near Puyallup, WA 98375
Cameron M.
Job Details: 03/22/2023
"Installed previously ordered flood switch, element and gasket. Cycle tested unit, all checks good left failed parts with customer as it caused a water leak"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5200AP/A2
Near Dallas, TX 75205
Lane
Job Details: 03/22/2023
Customernstated washer only fills with hot water. Performed diagnostics found hot side valve has failed. All other functions checked good at time of service. ; ordrng 1 DC62-30312J (Fill valve) and 1 DC62-30314K (Fill valve hot)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Wylie, TX 75098
John
Job Details: 03/22/2023
"Customer concern is DW won't start and some buttons don't work. Found Cancel button beeping when pushed but not lighting and drain not engaging. Upon disassembly, found burnt UI board, control board and wires. Needs new UI and Control board.; ordrng 1 WPW10537414 (panel-cntl) and 1 W10866116 (cntrl-elec)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS1
Near Wylie, TX 75098
John
Job Details: 03/22/2023
"Customer concern is DW will not start. Found when start button is pushed, unit fills but wash motor never engages. Motor fails ohms check. Needs new wash motor.; ordrng 1 W11032770 (pump/motor asm)"
We serviced a
GE RANGE
Model JB630DF4BB
Near Spanaway, WA 98387
Cejay
Job Details: 03/22/2023
Customer concern is that LR burner is not operating. Found failed LR burner causing element not to operate. Needs new element. Follow up scheduled for 03/28 8-12pm; ordrng 1 WB30T10132 (8 RADIANT SURFACE ELEMENT)
We serviced a
LG REFRIGERATOR
Model LFDS22520S/04
Near Garland, TX 75041
Lane
Job Details: 03/22/2023
Customer stated refrigerator never cooled correctly from time of purchase. Performed diagnostics found sealed system deficiency. Compressor has already been replaced . System may have been charged incorrectly with freon during the first repair. Advise pulling proper vacuum and recharging system to correct freon weight. Unable to provide any warranty on recharging of system due to uncertainty of original repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Puyallup, WA 98375
Cameron M.
Job Details: 03/22/2023
"Customer concern is that dishwasher concern is that dishwasher does not fill and wash. Cycle tested unit via normal wash cycle, found no active mechanical defect. Checked for stored error codes via service mode,none. Preformed diagnostic cycle test x5,passed preformed final cycle test, found no mechanical defects at time of service. Advised customer to monitor and call if issue persists."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frisco, TX 75034
John
Job Details: 03/22/2023
"Customer concern is DW will not start, only beeps and drain pump activates. Found error for long fill and inlet failure. Found small amount of water in leak tray. Filled unit 4 times,. The 4th time found inlet not opening fully and getting stuck open causing over fill. Needs new inlet valve.; ordrng 1 W11434044 (Inlet valve assy)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48J7770EP/A2 01
Near Graham, WA 98338
Cameron M.
Job Details: 03/21/2023
"Customer concern is that dryer powers but does not tumble. Found failed idler pulley, causing unit to not tumble. Needs new idler pulley. Installed new idler pulley. Cycle tested unit, all checks good. Advised customer on regular operation of unit. Collected payment via card Payment. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LSQ8520JQ1
Near Dallas, TX 75246
Patrick
Job Details: 03/21/2023
"Customer concern, unit constantly drips. Confirmed. Must replace inlet valve. ; ordrng 1 285805 (Inlet valve)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDP576KW1
Near Corinth, TX 76208
Lane
Job Details: 03/21/2023
Installed new motor blower and timer. Performed multiple function tests after repair. All functions checked good at time of service.
We serviced a
GE RANGE
Model ZDP48N6RH5SS
Near Dallas, TX 75225
Patrick
Job Details: 03/21/2023
Customer concern. Mid lf burner constantly ignites/reignites. Rr burner inconsistent ignition. Must replace igniters and spark module. ; ordrng 2 WB02X10822 (Igniter assy)s and 1 WB13K10031 (Spark module)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Irving, TX 75060
Patrick
Job Details: 03/21/2023
Replaced motor. Tested unit. All checks good.
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA
Near Eatonville, WA 98328
Cameron M.
Job Details: 03/21/2023
"Customer concern is that dishwasher continuously run drain pump. Found broken float, causing unit to continuously run drain pump and remain in active leak error condition. Found stuck float switch, causing unit to remain in active state of leak. Also found worn drain pump, causing poor drain pump profomance. Needs new drain pump float switch and float ; ordrng 1 DD81-02239A (SVC-MICRO SWITCH) and 1 DD81-02243A (FLOAT) and 1 DD81-02635A (SVC PUMP-DRAIN)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lakewood, WA 98499
Cejay
Job Details: 03/21/2023
Customer concern is that dishwasher is not draining. F9E1 error. Installed new drain pump motor. Cycle tested dishwasher for leaks. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45H7000AW/A2 01
Near Fife, WA 98424
Cejay
Job Details: 03/21/2023
"Customer concern is washer shown 4E error, was not draining and was leaking and is going OOB.upon arrival standing water in tub, unit drained water, found presure hose disconnected causing leak. Reconnected hose. Cycle tested washer with a load. Unit failed to spin, drain pump on constantly, verified spin operation in service mode good. Ohms pin 1-3 at water level sensor out of range at 20.6, DCv present at pins 1-3 call for replacement of main PCB. ; ordrng 1 DC96-01703C (SENSOR PRESSURE) and 1 DC92-01625B (ASSY PCB MAIN)"
We serviced a
GE RANGE
Model JB645RK4SS
Near Balch Springs, TX 75180
Patrick
Job Details: 03/21/2023
Replaced element and infinite sw. Tested unit. All checks good.
We serviced a
GE DISHWASHER
Model GDF535PSR0SS
Near Eatonville, WA 98328
Cameron M.
Job Details: 03/21/2023
"Customer concern is that dishwasher does not power on. Verified power supply voltage to unit, good 120v supply. Found failed contacts in door latch, causing unit to not recognize door position. Also found failed ui ,causing console to not respond to customers imput and start cycle. Needs new ui and door latch. Advised customer parts show out of stock. May take time to get parts ; ordrng 1 WD21X26955 (CONFIGURED SERVICE UI?) and 1 WD01X29878 (DOOR LATCH)"
We serviced a
FRIGIDAIRE RANGE
Model FEF368GCA
Near Eatonville, WA 98328
Cameron M.
Job Details: 03/21/2023
"Installed previously ordered bake element, cycle tested unit. All checks good"
We serviced a
KENMORE DRYER-ELECTRIC
Model 11067032601
Near Enumclaw, WA 98022
Cejay
Job Details: 03/21/2023
"Customer concern is dryer door catch is broken and dryer dose not shut off on sensor cycles. Pulled error codes. F25. Thermistor ohms in range and has continuity, checked wire connections good. Book calls to replace thermistor and main control. Advised main controll shows discontinued. AHS to supply. Requires auth.; ordrng 1 WPW10111617 (cntrl-elec) and 1 WP8557403 (thrmst-fix)"
We serviced a
GE RANGE
Model JGP933SEJ1SS
Near Sachse, TX 75048
Lane
Job Details: 03/21/2023
Customer stated burners are not lighting consistently and left front burner flam is vary high. Performed diagnostics found left front burner orifice is stripped and burner valve is faulty.. Right font and rear burner basis are corroded along with burner heads. Several burner base screws are rusted out and need to be replaced. Cooktop burner location markings are not legible causing a safety issue when lighting burners. ; ordrng 1 WB62T10327 (Main top) and 1 WB16K10036 (Burner head) and 1 WB16T10017 (Burner head) and 1 WB16T10018 (Burner head) and 1 151GEHWB16T10019 (Burner head) and 4 WB21X31343 (Gas valve kit)s and 1 WB28T10011 (Orifice) and 1 WB28T10014 (Orifice) and 1 WB28T10015 (Orifice) and 1 WB28T10027 (Orifice)
We serviced a
LG WASHER-FRONTLOAD
Model WM3270CW
Near Tacoma, WA 98406
Cameron M.
Job Details: 03/21/2023
"Customer concern is that washer does not drain. Found build-up of hair and film on door glass, causing leak from bottom of door during operation. Found unit full of water at time of service. Cleared water out of unit, Cleared debris from drain pump clean out. Cycle tested unit 3x, all checks good. Advised customer on using no more than 2Tspoons of high quality detergent . Also advised customer on regular cleaning intervals for optimal performance using affresh. Collected payment via card Payment."
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM3
Near Rockwall, TX 75032
Lane
Job Details: 03/21/2023
Customer stated control panel is unresponsive and randomly illuminates. Performed diagnostics found moisture got into panel shorting out electronics. Unable to perform full function test due to failure type. User and main control need to be replaced to correct issue.; ordrng 1 W10737607 (Control board) and 1 W11230938 (Control panel assembly)
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.20022011
Near Heath, TX 75032
Lane
Job Details: 03/21/2023
Customer stated washer gets out of balance regardless of load size. Preformed diagnostics found suspension faulty causing issue. All other functions checked good at time of service.; ordrng 1 W10780048 (Suspension)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Rockwall, TX 75032
Lane
Job Details: 03/21/2023
"Customermststed upper rack adjusters keep breaking. Performed diagnostics confirmed left and right upper rack adjusters are broken. All other functions checked good at time of service. ; ordrng 1 WPW10588164 (Housing) and 1 WPW10588165 (Housing) and 2 WPW10250162 (Cover)s and 4 WPW10195840 (POSITIONER)s and 2 WPW10546503 (Adjuster,positioner)s and 4 WPW10195839 (Adjuster)s"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB1
Near Dallas, TX 75253
Patrick
Job Details: 03/21/2023
"Customer concern, low doesn't heat and med is high. Confirmed. Found burned infinite sw.; used 1 WP3149400 (Rf infinite sw) from stock"
We serviced a
WHIRLPOOL DRYER-GAS
Model LGV5634AW0
Near Bonney Lake, WA 98391
Cejay
Job Details: 03/21/2023
"Customer concern is there is a gas smell coming from dryer. No oder of gas present in laundry room upon arrival. Use of electronic gas detector 0 PPM at valve or gas train. 0 PPM at gas supply line, connections or at shut off valve. Preformed secondary check after cycle testing dryer no change in PPM at shutoff valve, supply line or valve. Confirmed dryer vent is connected and preformed airflow test (yellow) pass for gas dryers. No mechanical or component failures with dryer at time of service. Replaced gas valve coils as precautionary method as part is the only componet that would cause symptoms. Note gas furnace is three feet from dryer, advised customer if gas smell is still present to call gas company to inspect furnace. All checks good. ; used 1 279834 (2 COIL GAS VALVE SET) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KEBC208KSS0
Near Bonney Lake, WA 98391
Cejay
Job Details: 03/21/2023
Installed previously ordered door glass. Confirmed operation of door all checks good.
We serviced a
KENMORE DISHWASHER
Model 66513073K216
Near Tacoma, WA 98418
Cameron M.
Job Details: 03/21/2023
"Customer concern is that dishwasher produces noise and not washing dishes properly. Cycle tested unit, found dead spot in wash motor, causing unit to not wash dishes. Needs new pump and grommet. Follow up visit scheduled for 3/ 29 8-12; ordrng 1 W11133712 (MOTOR-PUMP) and 1 WPW10538166 (GROMMET)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Dallas, TX 75228
Patrick
Job Details: 03/21/2023
"Customer concern, unit will not power on, glass top is broken again. Confirmed. Good main board heartbeat. Good 125vac to main control. Reset connection to ui, no change. Cycled power, no change. Good 5vdc to console. Must replace console and lid. ; ordrng 1 W11135391 (Console) and 1 W11259006 (Lid)"
We serviced a
KENMORE DISHWASHER
Model 58715263900A
Near Spanaway, WA 98387
Cejay
Job Details: 03/21/2023
Customer concern is that dishwasher is not filling with water. Verified 120v incoming to inlet valve. Verified incoming water supply. Confirmed unit dose not fill with water. Found failed inlet valve causing dishwasher not to operate. Needs new inlet vlave. Follow up scheduled for 03/27 8-12pm; ordrng 1 154637401 (VALVE)
We serviced a
SAMSUNG RANGE
Model NE58K9430SS/ AA01
Near Garland, TX 75043
Patrick
Job Details: 03/20/2023
Upon arrival found glass top now cracked also. Must replace top before elements can be changed. ; ordrng 1 DG94-00889B (Cook top)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model MVWC565FW2
Near Plano, TX 75093
Lane
Job Details: 03/20/2023
"Customer stated washer stopped agitating and didn't wash well. Preformed diagnostics found cam is binding up and actuator is failing. Replaced both parts and performed full function test after repair. All functions checked good at time of service. ; used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"
We serviced a
LG DRYER-ELECTRIC
Model DLGX3371V
Near Lakewood, WA 98499
Cejay
Job Details: 03/20/2023
Installed previously ordered AHS supplied ignitor. Cycle tested dryer and preformed airflow test pass for gas (yellow) all checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW550SSN0WW
Near Dallas, TX 75235
Patrick
Job Details: 03/20/2023
Unable to locate source of leak. Video shows water coming from under control panel. Likely source of leak is closed dispenser flap while powder used. Customer used the unit 4 or 5 times after leak without issue. Unable to reproduce issue
We serviced a
LG DRYER-ELECTRIC
Model DLEX8100V
Near McKinney, TX 75070
Lane
Job Details: 03/20/2023
Installed new water pump for steam generator. Performed full function test after repair. All functions checked good at time of service.
We serviced a
SAMSUNG WALL OVEN
Model NQ70M7770DS/AA 50
Near Wylie, TX 75098
John
Job Details: 03/20/2023
"Came to install new power and control board. Upon disassembly, found open main fuse on noise filter. Needs new noise filter assy.; ordrng 1 DE96-00400C (ASSY NOISE FILTER)"
We serviced a
GE DISHWASHER
Model GSD440--51
Near University Place, WA 98467
Cejay
Job Details: 03/20/2023
Customer concern is that dishwasher is leaking. Found rust holes in tub around sump assembly and lower spray arm causing unit to leak. No documentation available for parts. Avised customer parts are NLA. AHS to supply. Requires auth.; ordrng 1 Tub (Tub) and 1 Sumpassembly (Sump assembly) and 1 Sumpseal (Sump seal) and 1 Fillhose (Fill hose)
We serviced a
KITCHENAID WALL OVEN
Model KEMS378SSS04
Near Gig Harbor, WA 98332
Cameron M.
Job Details: 03/20/2023
"Installed previously ordered element, cycle tested unit. All checks good Collected payment via card Payment. Customer declined to retain old part."
We serviced a
LG WASHER-TOPLOAD
Model WT1101CW
Near Dallas, TX 75208
Patrick
Job Details: 03/20/2023
"Disobey concern, unit leaking from rear. No leak found on arrival but water under unit. Removed inlet hose find stripped valve connection, must replace inlet valve. Left hot water turned off and disconnected. ; ordrng 1 5221EA1008F (Inlet valve)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV219AEW/XAA
Near Puyallup, WA 98371
Cameron M.
Job Details: 03/20/2023
"Customer concern is that dryer does not heat. Verified Customer concern of no heat during operation. Found open heating element, causing unit to not heat. Needs new element. Contacted property owners via phone, received auth for repair. Prior to beginning repair, Customer called and declined repair. Collected 95.00 trip fee +tax via card Payment."
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.66801690
Near Rowlett, TX 75089
John
Job Details: 03/20/2023
Customer concern is dryer not heating. Confirmed no heat. Found open high limit fuse. Replaced fuse from truck stock. All checks good.; used 1 279816 (THERMAL CUT OFF HI) from stock
We serviced a
ADMIRAL RANGE
Model NE59J7630SW/AA 02
Near Rockwall, TX 75087
John
Job Details: 03/20/2023
"Customer concern is oven display flashing randomly. Found when unit is in stand by mode or in use random lights comming on and flashing. Confirmed issue. Cycled breaker, no change. Found control board not heating oven properly in that the convection van runs regardles of cooking setting. Needs new control board, display board and membrain switch.; ordrng 1 DE07-00129A (Display Board) and 1 DG34-00030B (Membrain switch) and 1 DE92-03761B (Control board)"
We serviced a
GE DISHWASHER
Model GDT695SSJ2SS
Near Carrollton, TX 75007
Lane
Job Details: 03/20/2023
Customer stated dishwasher won't turn on and upper spray arm mount broke. Preformed diagnostics foumsd dishwasher electronics failed and upper spray arm bracket broke off. User and main controls need replacing with upper pray arm kit.; ordrng 1 WD21X31902 (Ui board) and 1 WD21X24901 (Machine control) and 1 WD35X20794 (Spray arm kit)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LSQ9659PW2
Near Tacoma, WA 98407
Cejay
Job Details: 03/20/2023
"Customer concern is that washer leaked, then was producing burning smell and clicking noise durring agitaion. Upon clsing washer lid Confirmed clicking noise, power cycled washer and reset cycle and cycle tested washer noise is gone, unit filled, agitated, drained and spun empty no issuues. Found worn dog agates, Cycle tested washer with a load no noise butfound worn agitator dogs and rusted bolt, was able to remove bolt but could not seperate coloum as agitator cam plastic is marred. needs new agiator, bolt and cap. Follow up scheduled for 03/28 1-5pm. ; ordrng 1 WP3951744 (AGITATOR) and 1 WP358237 (SCREW) and 1 WPW10074580 (CAP)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED5500FW0
Near Puyallup, WA 98375
Cameron M.
Job Details: 03/20/2023
"Customer concern is that dryer does not power. Verified power supply voltage from receptacle, good 240v supplied. Found shorted L1 after terminal block supply to main board,causing unit to not power. Needs new wire harness. Unplugged unit, Advised customer against attempts to power unit. Advised customer parts show out of stock, may take time to get parts. ; ordrng 1 W10637533 (HARNS-WIRE)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW97HEXL0
Near Dallas, TX 75204
Lane
Job Details: 03/20/2023
Customer stated washer gives fault codes and doesn't work. Performed diagnostics found all communication codes present. Washer will not run self test. Motor controller is faulty. Main control and user control also have communication code stored. Advising replacement of motor and main controls. Other problems may need to be addressed after initial repair. ; ordrng 1 W10354087 (Central control unit) and 1 WPW10374126 (Motor control unit)
We serviced a
GE LAUNDRY CENTER
Model GUD27ESSJ0WW
Near Dallas, TX 75204
Lane
Job Details: 03/20/2023
Customer stated washer makes abnormal noise. Performed diagnostics found gearcase has leaked all grease/oil causing belt to slip and produce noise.Gearcase with drive pulleys and belt need to be replaced.; ordrng 1 WH38X10018 (Transmission pulley) and 1 WH01X10608 (Main drive pulley) and 1 WH49X22795 (Support assy) and 1 WH01X10618 (Hub nut) and 1 WH01X20436 (Drive belt)
We serviced a
GE DRYER-ELECTRIC
Model GTD33EASK0WW
Near Rockwall, TX 75032
John
Job Details: 03/20/2023
Customer concern is dryer making loud squeeling noise while spinning. Upon disassembly found upper bearing assy cracked and rubbing on inside of drum casuing noise. Needs new bearing assy.; ordrng 1 WE03X25314 (bearing top asm)
We serviced a
GE RANGE
Model JBS55DM2BB
Near Graham, WA 98338
Cameron M.
Job Details: 03/20/2023
"Customer concern is that range element shorted and control panel unresponsive to key strike. Found open bake element, causing unit to not heat. Also found unit produces f8 error(EEPROM ERROR). Found display missing segments, causing customer inability to determine correct cook temperatures and time. Needs new element, control and overlay. Advised customer parts show NLA. AHS to supply. REQUIRES AUTH. ; ordrng 1 WB27T11313 (OVEN CONTROL T09) and 1 WB27T11023 (OVERLAY)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPB7
Near Ruston, WA 98407
Cejay
Job Details: 03/20/2023
Customer concern is that dishwasher is not draining properly and is leaking. Water at rear of counter where dishwasher is located. Water supply line is copper and corroded at inlet valve. Cycle tested dishwasher no leaks. Signs of water on rear wall of cabinet behind dishwasher but no active leak found. Unit did drain to empty. Dishwasher has irregular install non-oem drain hose runs under and behind cabinets with no access to drain outlet. Advised customer plumber is needed to invetigate copper supply line.
We serviced a
FRIGIDAIRE WASHER-TOPLOAD
Model NONE
Near Tacoma, WA 98405
Cejay
Job Details: 03/20/2023
"Customer concern is that washer is not draing and motor is producing a noise. Outlet show 120v but fault for open ground. Lid switch intermittenly has continunity, drain pump shows 11.9 ohms. Cycle test show no activation of drain or wash motor. Unable to fully diagnose as unit is not operable at time of service. Needs new lid switch and timer, AHS will have to research as model and serial is worn off. AHS to supply. Requires Auth. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 Lidswitch (Lid switch) and 1 Timer (Timer)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Tacoma, WA 98444
Cejay
Job Details: 03/20/2023
"Customer concern is that dishwasher clean light wash flashing and did not drain. Pulled error codes. F9E1.Cleared error. Cycle test shows drain pump operational, heavy oversuds condition present. Rinsed dishwasher multiple times, stress tested drain pump multiple times error did not return. No mechanical or component failures at time of service, all checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model GU980SCGS2
Near Dallas, TX 75225
Lane
Job Details: 03/20/2023
Customer stated dishwasher doesn't work. Preformed diagnostics found both electrical and water supply disconnected. Connected electrical and attempted to perform function test. Control was intermittently responsive.motor started smoking while trying to operate. Advise replacing user and m. ain control with wash pump assembly.; ordrng 1 8051710 (Console) and 1 9744031 (Control board) and 1 W10428168 (Pump and motor) and 1 717000 (Gasket)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6200AZ/A2 11
Near Spanaway, WA 98387
Cameron M.
Job Details: 03/20/2023
"Customer concern is that washer does not spin clothes out fully. Cycle tested unit, found unit not draining at full rate. Found debris in drain pump causing unit to not drain. Cleaned debris from drain pump clean out. Cycle tested unit via rinse and spin. Found failed tub bearing, causing noise during operation. Needs new basket asm rear tub asm and tub seal. Advised customer parts show NLA. AHS to supply parts requires second tech. Require auth ; ordrng 1 DC97-16086B (ASSY DRUM) and 1 DC97-19673A (TUB ASM REAR)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA48H7400AW/A2 11
Near Carrollton, TX 75007
John
Job Details: 03/17/2023
Installed new suspension rods. All checks good.
We serviced a
GE DRYER-ELECTRIC
Model GFD85ESPN0RS
Near Graham, WA 98338
Cameron M.
Job Details: 03/17/2023
"Customer concern is that dryer does not power. Tested voltage supply from power receptacle, none. Checked breaker, found breaker turned off. Restored power. Cycle tested unit 10x, found no mechanical defects .preformed airflow test, passed (green). Called home owner advisedcustome to monitorandcallifissuepersists. collected 95.00 trip fee via card Payment over phone."
We serviced a
FRIGIDAIRE WALL OVEN
Model gcwm3067adb
Near Lewisville, TX 75067
Lane
Job Details: 03/17/2023
"Customer stated oven and microwave are dead, performed diagnostics foumd electrical whip is too short for oven to come out. Customer hast to have oven accessible for service."
We serviced a
LG DRYER-ELECTRIC
Model DLE2101W
Near Plano, TX 75093
John
Job Details: 03/17/2023
Customer concern is dryer making loud noise. Confirmed noise. Found worn idler pulley and all drum rollers worn and making loud noise. Needs new idler and rollers.; ordrng 1 4561EL3002A (Idler pulley) and 2 AGM75510755 (Roller assy)s
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52M7750AV/A4
Near Wylie, TX 75098
John
Job Details: 03/17/2023
Customer concern is cycle select knob is broken and washer cannot be started. Conformed knob broken. Showed customer how to select cycle using small screw driver unit knob is replaced. Needs new selector knob.; ordrng 1 DC97-16931B (Selector knob)
We serviced a
GE RANGE
Model JGP933SEJ1SS
Near Sachse, TX 75048
John
Job Details: 03/17/2023
"Installed new burner base, wires, igniters, and screws. All checks good."
We serviced a
KENMORE DISHWASHER
Model 665.12723K310
Near Wylie, TX 75098
John
Job Details: 03/17/2023
"Customer concern is DW will not start. When start button pushed and door closes start button blinks. Found hinges bent and door warped so that it doesn't close fully and doesnt engage door switch. Found tub gasket missing as well as one set of lower rack wheels causing unit to leak and lower rack to drag against tub and door. Found makeshift mounting tabs drilled through upper edge of tub. Needs new inner door, left and right hinges, mounting brakets, lower rack, wheel assy, and tub gasket.; ordrng 1 W11513973 (Inner door) and 1 W11498831 (Tub gasket) and 2 WP8269145 (Mounting braket)s and 1 W11129404 (Lower rack) and 1 WP8268645 (Wheel) and 1 W11613573 (Hinge left) and 1 W11504621 (Hinge right)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Buckley, WA 98321
Cejay
Job Details: 03/17/2023
"Installed previously ordered ACU and lid latch, cycle tested washer all checks good."
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN1WW
Near Coppell, TX 75019
Lane
Job Details: 03/17/2023
Installed motor pulley and belt. All functions checked good at time of service.
We serviced a
GE WASHER-FRONTLOAD
Model GFWR2700H0WW
Near Garland, TX 75044
Lane
Job Details: 03/17/2023
Customer stated washer is getting out of balance regularly. Performed diagnostics found tub bearings failing causing issue. All other functions checked good at time of service.
We serviced a
WHIRLPOOL WALL OVEN
Model RBS305PRB00
Near Rowlett, TX 75089
John
Job Details: 03/17/2023
Customer concern is one of the elements is not working. Cycle tested unit and found bake element not heating. Found bake element fails continuity check. Needs new bake element.; ordrng 1 WPW10207397 (element)
We serviced a
GE RANGE
Model JHP60G001WH
Near Mesquite, TX 75149
Lane
Job Details: 03/17/2023
Customer stated right rear burner doesn't work right front is intermittently not working and oven won't self clean. Performed diagnostics found both burners with recipes need replacing.oven switch and timer for self clean is faulty. All other functions checked good at time of service. ; ordrng 1 WB30X218 (Burner 6in) and 1 WB30X219 (Burner 8in) and 2 WB17X5051 (Receptacle)s and 1 WB19X5283 (Timer) and 1 WB22X5122 (Oven switch)
We serviced a
GE RANGE
Model JB755SJ5SS
Near Dallas, TX 75228
Lane
Job Details: 03/17/2023
Installed front burners and repaired faulty harness. Performed multiple function tests after repair. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model GDT695SMJ5ES
Near Steilacoom, WA 98388
Cameron M.
Job Details: 03/17/2023
"Customer concern is that dishwasher will over a corse of 3-4 days unit will fill. Customer also advised chrome trim comes off. Found unit back filling, caused by lack of high loop in drain hose. Also found user interface covers chrome trim comes, disengaged from display cover, causing difficulty closing door because trim contacts cabinets. Placed drain hose in Highloop position and secured with zip tie. Cycle tested unit 3x all checks good. Needs new user interface cover. Requires auth. ; ordrng 1 WD34X21699 (DISHWASHER INTERFACE COVER)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV55M9600AV/A5 03
Near Puyallup, WA 98375
Cejay
Job Details: 03/17/2023
Tech was assigned as a helper;
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UW3A
Near Dallas, TX 75240
John
Job Details: 03/17/2023
Customer concern is DW not heating. Element passes continuity check. Found burn on control board causing unit to not heat. Needs new control board.; ordrng 1 5304531745 (Control board)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Plano, TX 75075
John
Job Details: 03/17/2023
"Customer concern is cooktop smells like gas when in use. Found when center burner is on small amount of gas is leaking from control valve at both connections. Tightened connections, unit still leaking. Must replace valve and gas lines for center burner.; ordrng 1 W10811599 (burnr-head) and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 1 W11246817 (valve-brnr)"
We serviced a
ELECTROLUX WASHER-FRONTLOAD
Model EFLS627UIW2
Near Dallas, TX 75209
Lane
Job Details: 03/17/2023
Customer stated washer is vary loud. Preformed diagnostics found faulty tub bearings. Rear outer tub with spin basket and tub gasket need to be replaced All other functions checked good at time of service. Washer is still functioning just making noise.; ordrng 1 5304505157 (Tub outer) and 1 5304505337 (Spin basket) and 1 5304520351 (Tub gasket)
We serviced a
GE DISHWASHER
Model GDF640HGM0BB
Near Rowlett, TX 75089
Patrick
Job Details: 03/16/2023
Replaced ui tested unit. All checks good.