We serviced a
HOTPOINT RANGE
Model RGB740BEHBWH
Near Irving, TX 75060
Chris
Job Details: 06/24/2022
Replaced ignitor. Tested. Unit checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45H7000AW/A2
Near Irving, TX 75061
Chris
Job Details: 06/24/2022
Customer concern is unit won't complete spin cycle. Found dampers are very bouncy causing unit to go off balance. Will need all 4 dampers replaced. ; ordrng 4 DC97-16350E (Assy dampers)s
We serviced a
LG WASHER-FRONTLOAD
Model WM2650HWA
Near Dallas, TX 75205
Patrick
Job Details: 06/24/2022
"Customer concern, loud vibration during spin. Ran under load. No abnormal noise noted. Unit sits on third floor which will add to perceived vibration. Unit good fill, good tumble, good drain, good spin. Corrected drain hose and levelled."
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Enumclaw, WA 98022
Cameron M.
Job Details: 06/24/2022
Installed previously ordered graphics and control. Cycle tested unit 3x. All checks good
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV56H9100EG/A2
Near Fox Island, WA 98333
Cejay
Job Details: 06/24/2022
Installed previously ordered door hinge. Cycle tested unit with a load. All checks good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB835DW4
Near Gig Harbor, WA 98332
Cejay
Job Details: 06/24/2022
Parts ordered were incorrect. Shaft must be left hand thread. Follow up scheduled for 07/11 10-2pm; ordrng 1 WPW10359272 (shaft)
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED6200KW0
Near Lake Tapps, WA 98391
Cameron M.
Job Details: 06/24/2022
"Customer concern is that dryer drum not turning. Found belt slipped off idler pulley and motor assembly. Causing unit to not turn drum. Recounted belt. Cycle tested unit, all checks good. Preformed airflow test failed, (red). Advised customer dryer vent duct needs to be cleaned asap."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Puyallup, WA 98374
Cameron M.
Job Details: 06/24/2022
"Customer concern is that range bake element opened,causing unit to not heat on bake cycle. Customer provided new element and attempted self repair. Unit disassembled prior to service appointment. Advised customer no warranty is provided for Customer provided components. Installed new bake element. Reassembled unit. Cycle tested unit 3x. All checks good."
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near Irving, TX 75062
Chris
Job Details: 06/24/2022
Customer concern is door not closing. Found door was pulled off hinge post on left side. Reinstalled door. Tested. Unit checks good.
We serviced a
LG WASHER-FRONTLOAD
Model WM2301HR
Near Dallas, TX 75229
Chris
Job Details: 06/24/2022
Replaced rotor. Tested. Unit checks good.
We serviced a
LG WASHER-FRONTLOAD
Model WM9000HVA
Near Rowlett, TX 75088
Chris
Job Details: 06/24/2022
Installed parts. Still has same issue with control panel. Called American home shield. Unit is unrepairable. Ahs will contact customer for replacement.
We serviced a
KENMORE FREEZER
Model 2539287212
Near Dallas, TX 75253
Patrick
Job Details: 06/24/2022
Customer refused service.
We serviced a
SAMSUNG REFRIGERATOR
Model RF32FMQDBSR/AA10
Near Dallas, TX 75227
Patrick
Job Details: 06/24/2022
Customer concern ice build up in rh fz section. Confirmed. Found clogged ff evap drain. Cleared. All checks good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBSR/AA04
Near Dallas, TX 75205
Patrick
Job Details: 06/24/2022
"Removed evap cover, cleared frozen drain. Replaced evap cover, defrost thermistor, and im. Found pantry drawer cover broken. Must replace; ordrng 1 DA97-12637A (Pantry drawer cover)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED7500GW0
Near Gig Harbor, WA 98332
Cejay
Job Details: 06/24/2022
Customer concern is that dryer is not heating. Preformed airflow test failed (red). Found open element causing dryer not to heat. Needs new element. Installed new element cycle tested unit all checks good. Advised customer dryer duct needs to be serviced before resuming operation of dryer. Customer signed airflow acknowledgement.; used 1 WP3387747 ( ELEMENT) from stock
We serviced a
SAMSUNG RANGE
Model NE59M4320SS
Near Tacoma, WA 98404
Cejay
Job Details: 06/24/2022
Customer unavailable. Phone number no loner in service. Unable to contact customer.; snapped 1 QuickPics
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Tacoma, WA 98408
Cejay
Job Details: 06/23/2022
Customer concern is that dishwasher top rack has fallen. Found broken right side adjuster causing top rack to fall. Needs new adjuster. Advised customer parts show out of stock and may take time to recive. NEW to supply.; ordrng 1 WPW10546503 (adjuster)
We serviced a
FRIGIDAIRE RANGE
Model FEF326FSB
Near Federal Way, WA 98023
Cejay
Job Details: 06/23/2022
"Customer concern is that left side element on light is continuously on. And LF burner works intermittently. Found LF and LR infinite switches damaged causing element on light to remain on and LF burner to work intermittently. Needs new LF and LR infinite switches. Installed new infinite switches. Element on light is off. LF burner is now operating properly. All checks good.; used 1 316436001 ( INFINITE SWITCH, LARGE ELEME), and 1 316436000 ( INFINITE SWITCH, SMALL ELEME) from stock"
We serviced a
GE WALL OVEN
Model PT7550SF6SS
Near Plano, TX 75093
Chris
Job Details: 06/23/2022
Replaced rack holder. Unit checks good.
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ4WW
Near Carrollton, TX 75007
Chris
Job Details: 06/23/2022
Customer concern is unit leaking. Tested unit. Found leak coming from stand pipe backing up where washer drains to. Instructed customer she needs plumber to clean drain.
We serviced a
SAMSUNG RANGE
Model NE59M6850SG/AA
Near Lewisville, TX 75057
Chris
Job Details: 06/23/2022
Replaced element. Tested. Unit checks good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDX655DW0
Near Lewisville, TX 75067
Chris
Job Details: 06/23/2022
Replaced heating element. Tested. Unit checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LSQ9549LW1
Near Addison, TX 75001
Chris
Job Details: 06/23/2022
Customer concern is unit not starting. Started unit on arrival and ran good. Tested all functions. Worn agitator dogs. Replaced dogs. Tested. Found no other issues. ; used 1 80040 (AGITATOR DOGS) from stock
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6300V/A3
Near Dallas, TX 75205
John
Job Details: 06/23/2022
Customer concern dryer making loud thumping noise. Found large crack/hole in rear lip of drum causing noise as it passes over rear rollers. Needs new drum assy. AHS to supply outof stock parts.; ordrng 1 DC97-14849P (Drum assy)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWC565FW1
Near Enumclaw, WA 98022
Cejay
Job Details: 06/23/2022
Customer concern is that washer goes out of balance frequently. Found both front and rear left side suspension rods failed and worn hub causing excessive basket play and washer to go out of balance. Needs new suspension rods and hub kit. Follow up scheduled for 06/29 10-2pm; ordrng 1 W10528947 (drive hub kit) and 1 W11130362 (suspension)
We serviced a
LG DRYER-ELECTRIC
Model DLEY1701W
Near Spanaway, WA 98387
Cejay
Job Details: 06/23/2022
Customer concern is that dryer is making a noise during operation. Found broken fan wheel causing noise during operation. Needs new fan wheel. Follow up scheduled for 06/29 8-12pm; schdld next appmnt for 6/29 WED 8-12
We serviced a
AMANA RANGE
Model AER5330BAS0
Near Spanaway, WA 98387
Cejay
Job Details: 06/23/2022
Installed previously ordered infinite switchs. Tested all burner. All checks good.
We serviced a
GE REFRIGERATOR
Model GDL20KCSABS
Near McKinney, TX 75069
Patrick
Job Details: 06/23/2022
Replaced Def termination thermostat. Unit checks good at this time.
We serviced a
GE WASHER-TOPLOAD
Model HTW240ASK6WS
Near Dallas, TX 75238
John
Job Details: 06/23/2022
Customer concern is washer making grinding noise while agitating. Confirmed grinding noise and found oil leaking from transmission and making grinding noise. Needs new transmission assy.; ordrng 1 WH38X27335 (platform trans asm k) and 1 WH02X10364 (washer hub) and 1 WH01X26190 (belleville washer) and 1 WH02X10363 (nut hub) and 1 WH03X32097 (Pulley and nut) and 1 WH01X27538 (belt drive)
We serviced a
GE DRYER-ELECTRIC
Model GFD49ERPK0DG
Near The Colony, TX 75056
John
Job Details: 06/23/2022
"Customer concern is Dryer taking too long to dry. Ran vent and Temp check on machine. Vent passes green, temp in range. Customer advised that they usually use sensored cycles. Advised Customer about how the sensored settings work and that it may be necessary to remove and redistribute clothing. Machine functioning as designed."
We serviced a
LG DISHWASHER
Model LUDP8997SN
Near Puyallup, WA 98374
Cameron M.
Job Details: 06/23/2022
Installed previously ordered motor assembly. Cycle tested unit 3x. All checks
We serviced a
GE WASHER-FRONTLOAD
Model WCVH4800K2WW
Near Gig Harbor, WA 98332
Cameron M.
Job Details: 06/23/2022
"Installed previously ordered door lock, cycle tested unit 3x. All checks good Collected payment via debit card Payment."
We serviced a
KENMORE RANGE
Model 790.95053310
Near Lewisville, TX 75067
John
Job Details: 06/23/2022
Customer concernoven not heating properly. Found control board sending 48 vac to broil element and 67 vac to bake element causing unit to not get to temp. Needs new control board.; ordrng 1 316650010 (controller) and 1 316655001 (overlay)
We serviced a
GE DISHWASHER
Model GDF540HSD0SS
Near Carrollton, TX 75007
John
Job Details: 06/23/2022
Installed new heating element. Unit now heats. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXVA00
Near Rockwall, TX 75087
Patrick
Job Details: 06/23/2022
"Replaced receiver and emitter. Im began normal operation. No concern of not dispensing. Confirmed. Found improper voltage auger motor, improper voltage at unit door connector, improper voltage from main control. Must replace main control. ; ordrng 1 WPW10259855 (Control board)"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 41573210
Near Rockwall, TX 75032
Patrick
Job Details: 06/23/2022
"Customer concern, unit displays le and pf error codes intermittently. Basket spins freely, rinse and spin good. Added clothing, ran quick wash. Inlet valve humming but no fill. Found hot water turned off in wall. Corrected. Unit completed cycle normally. All checks good at this time."
We serviced a
GE DRYER-ELECTRIC
Model GTD42EASJ2WW
Near Forney, TX 75126
Patrick
Job Details: 06/23/2022
"Customer concern, unit will not power on. Confirmed. Found inconsistent voltage to unit. Burn damage to outlet and power cord. Customer must call electrician to resolve source power issue. Unplugged unit, advised against further use."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA422PRHDWR/AA
Near Tacoma, WA 98407
Cameron M.
Job Details: 06/23/2022
"Customer concern is that washer continuously goes out of balance regardless of load size. Checked for excess tub play. Cycle tested unit with customer provided load of towels. Found unit goes out of balance, paused cycle redistributed load and tested again. Found failed suspension rods causing washer to not balance properly,and complete cycle. Needs new suspension rods. Follow up visit scheduled for 7/1 1-5; ordrng 4 DC97-16350C (ASSY DAMPER)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Tacoma, WA 98405
Cameron M.
Job Details: 06/23/2022
"Customer concern is that dishwasher leaks water from airgap. Found rinse aid dispenser empty. Cycle tested unit,found water overflows airgap. Cleared debris from airgap. Cycle tested unit, all checks good. Advised customer on using high quality. Also advised customer on using rinse aid for proper drying results. Advised customer on regular cleaning intervals for optimal performance"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF0A
Near Dallas, TX 75287
Chris
Job Details: 06/23/2022
Customer concern is unit not draining. Found dirty water in dishwasher. Canceled cycle and unit drained good. Sink where disposal and drain hose is connected to is backing up. Drain hose is not high looped. This is causing drain to siphon into dishwasher. High lopped drain hose. Ran multiple test cycles. Draining good. Instructed customer to get drain cleaned.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model GEW9250PW1
Near Eatonville, WA 98328
Cameron M.
Job Details: 06/23/2022
"Customer concern is that display remains on consistently, even after unplugging unit. Verified power supply voltage, good 240v supplied. Tested voltage to main control good 120v. Tested voltage from main board to user interface checks good. Found main board not communicating to user interface. User interface remains unresponsive. Needs new main board and user interface. Parts show NLA ahs to supply. ; ordrng 1 8546219 (control board) and 1 WP8558755 (cntrl-elec)"
We serviced a
LG WASHER-FRONTLOAD
Model WM4200HBA
Near Dallas, TX 75248
John
Job Details: 06/23/2022
Customer concern is when she put cycle to tap cold her clothes come out hot. Found inlet hose swapped causing unit to fill with hot water what cold is selected. Reversed hose to their proper location. All checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Garland, TX 75042
John
Job Details: 06/23/2022
Cuatomer concern is DW dispenser door not latching closed. Conformed door not latching. Needs new dispenser.; ordrng 1 W10861000 (detergent dispenser)
We serviced a
SAMSUNG REFRIGERATOR
Model RF22M9581SG/AA
Near Wylie, TX 75098
Chris
Job Details: 06/23/2022
Cleared ice. Replaced icemaker kit. Unit checks good.
We serviced a
GE DRYER-ELECTRIC
Model DBSR453EB0WW
Near Rowlett, TX 75089
Chris
Job Details: 06/23/2022
Customer concern is unit making noise and snagging clothes. Found front bulkhead is worm down and grinding against drum. Will need to replace whole front bulkhead. ; ordrng 1 WE14X25080 (trap duct asm) and 1 WE09X27634 (Felt seal) and 1 WE49X20697 (dryer bearing repair)
We serviced a
GE DISHWASHER
Model GDF640HSM0SS
Near Tacoma, WA 98498
Cejay
Job Details: 06/22/2022
Installed previously ordered user interface and harness. Issue still persists needs main control. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 1 WD21X25732 (CONFIGURED SERVICE MACHINE CONTROL)
We serviced a
KENMORE WALL OVEN
Model 790.48123801
Near Dallas, TX 75287
John
Job Details: 06/22/2022
"Cuatomer concern is upper walll oven is staying on after it preheats. Confirmed unit preheats and beeps once done but both bake and broil elements stay on indefinatly. Ran temp check after preheat beep. Unit continually heated till 425 until manually stopped. Needs new control board and Temp probe.; ordrng 1 316576303 (controller) and 1 316217002 (sensor,oven probe)"
We serviced a
MAYTAG DRYER-GAS
Model MGDB200VQ0
Near Graham, WA 98338
Cameron M.
Job Details: 06/22/2022
"Customer concern is that dryer makes noise during operation,and ads time even with dry clothes. Preformed airflow test, failed (red). Found drum worn a hole through front bulkhead. Also found front and rear drum flelt worn-out. And falling off drum. Found seized rear left roller. All causing noise during operation. Found heating components experienced fire , found burnt wire harness. Advised customer not to power up unit.due to level of disrepair.and fire risk. Called authorization department for authorization of replacement, auth number, 100mjgm"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11022342510
Near University Place, WA 98466
Cejay
Job Details: 06/22/2022
Customer wants PM check on washer. Washer not accessible at time of service. Advised customer to schedule another appointment once washer is accessible.; saved tckt
We serviced a
GE RANGE
Model PGB950SEF3SS
Near Carrollton, TX 75010
John
Job Details: 06/22/2022
Customer concern RF burner has dead spots where flame is weaker than other spots and upper oven door not closing all the way. Confirmed RF burner not burning even and upper oven door not closing properly. Found hardened debris in burner head. Tried to clear debris but was unable. Needs new burner and oven door hinges.; ordrng 1 WB16X24999 (triple ring burner) and 1 WB10X21537 (hinge asm left) and 1 WB10X21536 (hinge asm right)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA505AHZ0
Near Plano, TX 75025
Chris
Job Details: 06/22/2022
Customer concern is unit leaking. Ran two test cycles. Unable to recreate leak. Customer says leak coming from door. Will replace door seal and spray arms. ; ordrng 1 W11177741 (gasket) and 1 W10837249 (spray arm lower) and 1 WPW10498900 (spray arm)
We serviced a
GE WASHER-TOPLOAD
Model GTW220ACK7WW
Near Lewisville, TX 75067
John
Job Details: 06/22/2022
Installed new damper rods. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Coppell, TX 75019
John
Job Details: 06/22/2022
Customer concern is DW not cleaning and soap dispenser not opening. Found fault codes F4 E3 for no motor movement. Ran diagnostic cycle and found diverter spinning and never finding home position causing no motor movement. Needs new sump assy and soap dispenser.; ordrng 1 W11087376 (pump&motor) and 1 W10861000 (detergent dispenser)
We serviced a
MAYTAG RANGE
Model MGS5870ADW
Near Puyallup, WA 98372
Cejay
Job Details: 06/22/2022
Customer concern is that range ignitors will lite continuously on there own. Called AHS recommend replacement of unit for safety. Auth number 109MMDAAHS will contact customer.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6300AC/US
Near Frisco, TX 75035
Chris
Job Details: 06/22/2022
Customer concern is unit leaking. Leak intermittent. Ran cycles. Could not recreate leak. Lot of build up on door glass. Cleaned glass and door seal for possible leak. Unit checks good.
We serviced a
KENMORE REFRIGERATOR
Model 11175032020
Near Grand Prairie, TX 75050
Patrick
Job Details: 06/22/2022
"Customer concern, unit leak from rear, freezing up in fz. Confirmed. Valve leaking, door gasket not sealing properly. Must replace both. Floor damaged by leak. ; O-emld tckt"
We serviced a
KENMORE REFRIGERATOR
Model 79574029412
Near Dallas, TX 75233
Patrick
Job Details: 06/22/2022
"Door received is silver, must order black door; O-emld tckt"
We serviced a
GE WALL OVEN
Model JT5500SF5SS
Near Dallas, TX 75287
Chris
Job Details: 06/22/2022
Replaced cooling fan. Tested. Unit checks good.
We serviced a
KENMORE REFRIGERATOR
Model 36358575890
Near Carrollton, TX 75007
Chris
Job Details: 06/22/2022
Replaced hinge and icemaker. Unit checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM2
Near Coppell, TX 75019
John
Job Details: 06/22/2022
Customer concern unit leaking from door. Ran full diagnostic cycle. No errors found. Round spray arms severely clogged causing them not to spin and to shoot directly at door. Needs new spray arms.; ordrng 1 WPW10605345 (arm-spray) and 1 W10803178 (arm-spray)
We serviced a
GE COOKTOP
Model PP989DN2BB
Near Coppell, TX 75019
John
Job Details: 06/22/2022
Customer concern RF burner only outside ring working and cook top chipped. Found no screws holding glass to tray. Also found burner fails continuity check and chip is indeed missing on glass cooktop. Needs new element and cooktop. AHS to supply NLA parts.; ordrng 1 WB61X10011 (Cook top) and 1 WB30X10032 (element haliant 9 in)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25ILSS01
Near Dallas, TX 75205
Chris
Job Details: 06/22/2022
Replaced cam and icemaker. Tested. Unit checks good
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HS01
Near Plano, TX 75093
John
Job Details: 06/22/2022
"Customer concern wall oven not working. Customer advised that when it died it heated for about 10 minutes and then breaker tripped. When he reset it a spark flew from breaker. Found when breaker is on, unit recieving 0 vac. Advised Customer thatan electrician will be necessary to fix issue with breaker.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52M7750AV/A4
Near Rowlett, TX 75089
Chris
Job Details: 06/22/2022
Customer concern is unit rusting and not locking. Instructed customer rust is not covered under warranty. Lid lock intermittently not locking need new lid lock and bleach dispenser. ; ordrng 1 DC64-02762A (Bleach dispenser) and 1 DC34-00025E (Lid lock)
We serviced a
KENMORE WASHER-TOPLOAD
Model 79631552610
Near Spanaway, WA 98387
Cameron M.
Job Details: 06/22/2022
"Installed sears provided gearcase, washplate and screw. Cycle tested unit 3x, all checks good. Advised customer on regular cleaning intervals for optimal performance. Advised customer on using high quality detergent."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB765FW0
Near Tacoma, WA 98444
Cameron M.
Job Details: 06/22/2022
"Customer concern is that dryer makes squealing noise during operation. Found seized idler pulley and dirty rollers,causing unit to make squealing noise during operation.Needs new idler pulley. Installed new idler pulley. Cleaned and Vacuumed inside of unit. Cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cycle tested unit 3x. All checks good.; used 1 279640 ( PULLEY,IDLER) from stock"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 110.44832202
Near Tacoma, WA 98445
Cameron M.
Job Details: 06/22/2022
"Customer concern is that washer produces squealing noise during operation. Cycle tested unit. Found basket making contact with tub due to faild basket support. Causing unit to make noise during operation. Needs new front tub, tub gasket, basket,rear tub,door boot. Needs second tech. Advised customer parts show NLA. Customer declined repair at this time."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA476DSHASU/A1
Near Puyallup, WA 98375
Cejay
Job Details: 06/22/2022
Customer concern is that washer shows PE error code repeatedly. PE error is clutch fault error. Needs new main pcb assembly and motor drain clutch. Follow up scheduled for 06/28 10-2pm.; ordrng 1 DC31-00090B (MOTOR DRAIN-CLUTCH) and 1 DC92-00618J (ASSY PCB MAIN)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5540SQ0
Near Spanaway, WA 98387
Cejay
Job Details: 06/22/2022
Installed previously ordered main drain hose. Cycle tested unit for leaks. All checks good
We serviced a
KENMORE DRYER-ELECTRIC
Model 11066904690
Near Dallas, TX 75217
Patrick
Job Details: 06/22/2022
"Customer concern, unit not operating. Breaker off on arrival. When breaker turned on, large spark from under unit tripped breaker, found heavily damaged wiring at element and thermostats, thermal cutout bypassed in circuit, wiring missing, damaged rear roller. This unit is unsafe. Liability precludes further work. Auth: 86veja"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Dallas, TX 75227
Patrick
Job Details: 06/22/2022
"Customer concern unit won't power on, unit needs control. Unit on site does not match unit under warranty, model: MVW7230HW0 serial: CX3100614. Customer must contact warranty and unit retailer to address issue."
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Heath, TX 75126
Patrick
Job Details: 06/22/2022
Unit made ice for a few days then failed again. F603 im harvest error. Confirmed motor active but harvest arms not turning. Must replace im. Customer to call Sears to set up return appt; ordrng 1 WR30X38005 (Ice maker)
We serviced a
LG DISHWASHER
Model LDS4821ST
Near Forney, TX 75126
Patrick
Job Details: 06/22/2022
"45min into cycle, found water dripping slowly from vent tube. Must replace vent assy.; ordrng 1 ABT35083801 (Vent assy)"
We serviced a
GE REFRIGERATOR
Model PFE28KBLNTS
Near Forney, TX 75126
Patrick
Job Details: 06/22/2022
"Disassembled freezer section, no leak detected, disassembled fresh food section, no leak detected, condensate pan clear of dye, found dye coming from rear wall of unit near return line. Unit has wall leak. Confirmed. Unit non-repairable. Blanca"
We serviced a
KENMORE REFRIGERATOR
Model 79573167610
Near Rowlett, TX 75089
Chris
Job Details: 06/22/2022
Customer concern is unit not cooling in either section. Found compressor and fans running. Room temp. Unit needs new compressor. ; ordrng 1 TCA38151706 (Compressor) and 1 ADH73150210 (Filter drier)
We serviced a
FRIGIDAIRE RANGE
Model FFGF3047LSJ
Near Rockwall, TX 75087
Chris
Job Details: 06/22/2022
Customer concern is oven not heating and gas smell. Found weak bake ignitor. Replaced ignitor. Tested. Unit checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Richardson, TX 75080
John
Job Details: 06/22/2022
Cuatomer concern DW leaking. Found water trickling down behind drywall that is behind DW. Uninstalled DW to show customer that the issue is inside the wall not the DW. Left DW uninstalled per customer request. Advised Customer that a plumber will be necessary to resolve issue. Machine functioning as designed.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA45N3050AW/A4 01
Near Garland, TX 75042
John
Job Details: 06/22/2022
"Customer concern is washer not spinning, leaving clothes wet. Found unit installed very off balance. Leveled unit and started spin cycle. Unit shaking severely during spin cycle. Found suspension rods worn beyond limits. Needs new suspension rods.; ordrng 2 DC97-16350S (Damper rods)s and 2 DC97-16350T (Damper rods)s"
We serviced a
GE DRYER-ELECTRIC
Model GTD33EASK0WW
Near Plano, TX 75024
Chris
Job Details: 06/21/2022
Replaced thermostat. Tested. Unit checks good.
We serviced a
OTHER COOKTOP
Model ICS300RS04
Near Dallas, TX 75248
Chris
Job Details: 06/21/2022
Customer concern is burners not lighting. Found unit was getting no power due to tripped gfci outlet. Reset outlet. Unit now working good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE9700AYW
Near Dallas, TX 75287
Chris
Job Details: 06/21/2022
Customer concern is not running. Found belt came off pulley. Reinstalled belt. Tested. Unit checks.
We serviced a
LG WASHER-FRONTLOAD
Model WM0642HW/01
Near Plano, TX 75093
Chris
Job Details: 06/21/2022
Customer concern is unit loud. Found loud noise coming from rear tub bearing. Will need tub replaced. ; ordrng 1 AJQ35154204 (Rear tub) and 1 3045ER1006E (Basket) and 1 4417EA1002H (Stator) and 1 4413ER1003A (Rotor)
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9250WL01
Near Dallas, TX 75229
John
Job Details: 06/21/2022
"Cuatomer concern is washer will not drain. Found F9 E1 fault code for long drain time. Removed drain catch, no obstructions found. Needs new drain pump.; ordrng 1 WPW10730972 (pump-water)"
We serviced a
GE REFRIGERATOR
Model TFX25ZPBCWW
Near Dallas, TX 75204
Patrick
Job Details: 06/21/2022
"Replaced condenser fan, tested unit. All checks ok"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6200AZ/A2
Near Dallas, TX 75244
John
Job Details: 06/21/2022
Customer concern washer will not drain due to small flat toy blocking inlet from tub. Removed object from drain line. All checks good.
We serviced a
GE DISHWASHER
Model GLD4900P00BB
Near Coppell, TX 75019
John
Job Details: 06/21/2022
"Customer concern is DW leaking from bottom. Found inlet valve stuck open causing unit to fill when turned off. Needs new inlet valve. Left water valve turned off.; ordrng 1 WD15X10003 (valve,water)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5640XW0
Near Coppell, TX 75019
John
Job Details: 06/21/2022
"Installed new control boardand lid switch. During test d4win pump relay popped on control board. Ohmed drain pump, checks OK. Found wires on drain pump burnt and disconnected from space connectors. Contacted AHS for replacement. Unit accepted for replacement.Auth 86KLCI"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Coppell, TX 75019
John
Job Details: 06/21/2022
Customer concern DW not washing. Found F4E3 fault for circulation pump. Circulation pump recieving voltage for control board but not operating. Needs new sump assy.; ordrng 1 W11025157 (pump&motor)
We serviced a
HOTPOINT DISHWASHER
Model HDA3600D35WW
Near Carrollton, TX 75007
John
Job Details: 06/21/2022
Came to installnew detergent assy. Found cam timer missing from timer causing detergent cup not to lock closed. Needs new cam timer. ; ordrng 1 WD16X10012 (cam timer)
We serviced a
GE DISHWASHER
Model GDT635HSM5SS
Near The Colony, TX 75056
Chris
Job Details: 06/21/2022
Customer concern is unit showing error. Error showing is failure to drain. Pump uns but trickles out. Found no clog. Will need new pump and drain hose. ; ordrng 1 WD24X10062 (drain hose) and 1 WD19X25461 (Drain)
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS05
Near Frisco, TX 75034
Chris
Job Details: 06/21/2022
Installed microwave manager and switch. Showing door is open when closed. Found burned connection at noise filter board. Need new filter board. ; ordrng 1 W11398764 (Filter)
We serviced a
GE COOKTOP
Model JGP328WEC1WW
Near Carrollton, TX 75006
John
Job Details: 06/21/2022
"Installed new knob and igniter. Igniter now recieving voltage randomly when not called for. Needs new switch harness. AHS to supply NLA parts.; ordrng 1 WB18T10176 (switch harness), states that autho needed"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4950XW2
Near Spanaway, WA 98387
Cejay
Job Details: 06/21/2022
Installed previously ordered drain pump. cycle tested unit. Verified functionality of drain pump all checks good.
We serviced a
HOTPOINT REFRIGERATOR
Model CSH22GRTAWW
Near Irving, TX 75062
Patrick
Job Details: 06/21/2022
"Customer concern, no ice. Confirmed. No ice in mold. Found im turned off. Turned on. Good harvest cycle, good water fill. All checks ok"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV405ETPASU/AA 01
Near McKinney, TX 75069
Chris
Job Details: 06/21/2022
Customer concern is unit not drying clothes. Unit is heating. Failed airflow test. Customer needs to have vent cleaned.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTG6234AW2
Near Orting, WA 98360
Cameron M.
Job Details: 06/21/2022
"Installed previously ordered drain pump. Cycle tested unit 3x, all checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance."
We serviced a
KITCHENAID RANGE
Model KESC307HWH4
Near Puyallup, WA 98374
Cameron M.
Job Details: 06/21/2022
Customer concern is that inner door glass broke. Found broken outer pain of glass of oven door. Needs new glass ; ordrng 1 WP9781593 (glass-door)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LLV7233AW0
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 06/21/2022
"Customer concern is that washer does not complete cycle, not draining and spinning, not washing. Unit full of water at time of service. Found loose motor connection, causing unit to not run cycle. Reseated connector. Cycle tested unit with load. All checks good"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50F9A7DSW/A2
Near University Place, WA 98466
Cameron M.
Job Details: 06/21/2022
Customer concern is that washer does not lock lid and not starting cycle found failed main pcb. Causing unit to intentionally not detect lid positioning. Causing unit to intermittently not start cycle. Needs new main pcb. Follow up visit scheduled for 6/28 8-12 ; ordrng 1 DC92-01021H (MAIN PCB)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EP/A3 01
Near Tacoma, WA 98498
Cameron M.
Job Details: 06/21/2022
"Customer concern is that dryer makes squealing noise during operation. Cycle tested unit. Found seized right rear roller, causing noise during operation. Needs new roller. Installed new roller, Cycle tested unit. All checks good. ; used 1 DC97-16782A ( DRUM ROLLER) from stock"