Service History 55 - RPS Appliance Repair

We serviced a

HOTPOINT RANGE

Model RGB740BEHBWH

Near Irving, TX 75060

Chris

Job Details: 06/24/2022

Replaced ignitor. Tested. Unit checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45H7000AW/A2

Near Irving, TX 75061

Chris

Job Details: 06/24/2022

Customer concern is unit won't complete spin cycle. Found dampers are very bouncy causing unit to go off balance. Will need all 4 dampers replaced. ; ordrng 4 DC97-16350E (Assy dampers)s

We serviced a

LG WASHER-FRONTLOAD

Model WM2650HWA

Near Dallas, TX 75205

Patrick

Job Details: 06/24/2022

"Customer concern, loud vibration during spin. Ran under load. No abnormal noise noted. Unit sits on third floor which will add to perceived vibration. Unit good fill, good tumble, good drain, good spin. Corrected drain hose and levelled."

We serviced a

GE DISHWASHER

Model GDT535PSM0SS

Near Enumclaw, WA 98022

Cameron M.

Job Details: 06/24/2022

Installed previously ordered graphics and control. Cycle tested unit 3x. All checks good

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV56H9100EG/A2

Near Fox Island, WA 98333

Cejay

Job Details: 06/24/2022

Installed previously ordered door hinge. Cycle tested unit with a load. All checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB835DW4

Near Gig Harbor, WA 98332

Cejay

Job Details: 06/24/2022

Parts ordered were incorrect. Shaft must be left hand thread. Follow up scheduled for 07/11 10-2pm; ordrng 1 WPW10359272 (shaft)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED6200KW0

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 06/24/2022

"Customer concern is that dryer drum not turning. Found belt slipped off idler pulley and motor assembly. Causing unit to not turn drum. Recounted belt. Cycle tested unit, all checks good. Preformed airflow test failed, (red). Advised customer dryer vent duct needs to be cleaned asap."

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/24/2022

"Customer concern is that range bake element opened,causing unit to not heat on bake cycle. Customer provided new element and attempted self repair. Unit disassembled prior to service appointment. Advised customer no warranty is provided for Customer provided components. Installed new bake element. Reassembled unit. Cycle tested unit 3x. All checks good."

We serviced a

MAYTAG DISHWASHER

Model MDB7979SHZ0

Near Irving, TX 75062

Chris

Job Details: 06/24/2022

Customer concern is door not closing. Found door was pulled off hinge post on left side. Reinstalled door. Tested. Unit checks good.

We serviced a

LG WASHER-FRONTLOAD

Model WM2301HR

Near Dallas, TX 75229

Chris

Job Details: 06/24/2022

Replaced rotor. Tested. Unit checks good.

We serviced a

LG WASHER-FRONTLOAD

Model WM9000HVA

Near Rowlett, TX 75088

Chris

Job Details: 06/24/2022

Installed parts. Still has same issue with control panel. Called American home shield. Unit is unrepairable. Ahs will contact customer for replacement.

We serviced a

KENMORE FREEZER

Model 2539287212

Near Dallas, TX 75253

Patrick

Job Details: 06/24/2022

Customer refused service.

We serviced a

SAMSUNG REFRIGERATOR

Model RF32FMQDBSR/AA10

Near Dallas, TX 75227

Patrick

Job Details: 06/24/2022

Customer concern ice build up in rh fz section. Confirmed. Found clogged ff evap drain. Cleared. All checks good.

We serviced a

SAMSUNG REFRIGERATOR

Model RF323TEDBSR/AA04

Near Dallas, TX 75205

Patrick

Job Details: 06/24/2022

"Removed evap cover, cleared frozen drain. Replaced evap cover, defrost thermistor, and im. Found pantry drawer cover broken. Must replace; ordrng 1 DA97-12637A (Pantry drawer cover)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED7500GW0

Near Gig Harbor, WA 98332

Cejay

Job Details: 06/24/2022

Customer concern is that dryer is not heating. Preformed airflow test failed (red). Found open element causing dryer not to heat. Needs new element. Installed new element cycle tested unit all checks good. Advised customer dryer duct needs to be serviced before resuming operation of dryer. Customer signed airflow acknowledgement.; used 1 WP3387747 ( ELEMENT) from stock

We serviced a

SAMSUNG RANGE

Model NE59M4320SS

Near Tacoma, WA 98404

Cejay

Job Details: 06/24/2022

Customer unavailable. Phone number no loner in service. Unable to contact customer.; snapped 1 QuickPics

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS

Near Tacoma, WA 98408

Cejay

Job Details: 06/23/2022

Customer concern is that dishwasher top rack has fallen. Found broken right side adjuster causing top rack to fall. Needs new adjuster. Advised customer parts show out of stock and may take time to recive. NEW to supply.; ordrng 1 WPW10546503 (adjuster)

We serviced a

FRIGIDAIRE RANGE

Model FEF326FSB

Near Federal Way, WA 98023

Cejay

Job Details: 06/23/2022

"Customer concern is that left side element on light is continuously on. And LF burner works intermittently. Found LF and LR infinite switches damaged causing element on light to remain on and LF burner to work intermittently. Needs new LF and LR infinite switches. Installed new infinite switches. Element on light is off. LF burner is now operating properly. All checks good.; used 1 316436001 ( INFINITE SWITCH, LARGE ELEME), and 1 316436000 ( INFINITE SWITCH, SMALL ELEME) from stock"

We serviced a

GE WALL OVEN

Model PT7550SF6SS

Near Plano, TX 75093

Chris

Job Details: 06/23/2022

Replaced rack holder. Unit checks good.

We serviced a

GE WASHER-TOPLOAD

Model GTW460ASJ4WW

Near Carrollton, TX 75007

Chris

Job Details: 06/23/2022

Customer concern is unit leaking. Tested unit. Found leak coming from stand pipe backing up where washer drains to. Instructed customer she needs plumber to clean drain.

We serviced a

SAMSUNG RANGE

Model NE59M6850SG/AA

Near Lewisville, TX 75057

Chris

Job Details: 06/23/2022

Replaced element. Tested. Unit checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDX655DW0

Near Lewisville, TX 75067

Chris

Job Details: 06/23/2022

Replaced heating element. Tested. Unit checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSQ9549LW1

Near Addison, TX 75001

Chris

Job Details: 06/23/2022

Customer concern is unit not starting. Started unit on arrival and ran good. Tested all functions. Worn agitator dogs. Replaced dogs. Tested. Found no other issues. ; used 1 80040 (AGITATOR DOGS) from stock

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45R6300V/A3

Near Dallas, TX 75205

John

Job Details: 06/23/2022

Customer concern dryer making loud thumping noise. Found large crack/hole in rear lip of drum causing noise as it passes over rear rollers. Needs new drum assy. AHS to supply outof stock parts.; ordrng 1 DC97-14849P (Drum assy)

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MVWC565FW1

Near Enumclaw, WA 98022

Cejay

Job Details: 06/23/2022

Customer concern is that washer goes out of balance frequently. Found both front and rear left side suspension rods failed and worn hub causing excessive basket play and washer to go out of balance. Needs new suspension rods and hub kit. Follow up scheduled for 06/29 10-2pm; ordrng 1 W10528947 (drive hub kit) and 1 W11130362 (suspension)

We serviced a

LG DRYER-ELECTRIC

Model DLEY1701W

Near Spanaway, WA 98387

Cejay

Job Details: 06/23/2022

Customer concern is that dryer is making a noise during operation. Found broken fan wheel causing noise during operation. Needs new fan wheel. Follow up scheduled for 06/29 8-12pm; schdld next appmnt for 6/29 WED 8-12

We serviced a

AMANA RANGE

Model AER5330BAS0

Near Spanaway, WA 98387

Cejay

Job Details: 06/23/2022

Installed previously ordered infinite switchs. Tested all burner. All checks good.

We serviced a

GE REFRIGERATOR

Model GDL20KCSABS

Near McKinney, TX 75069

Patrick

Job Details: 06/23/2022

Replaced Def termination thermostat. Unit checks good at this time.

We serviced a

GE WASHER-TOPLOAD

Model HTW240ASK6WS

Near Dallas, TX 75238

John

Job Details: 06/23/2022

Customer concern is washer making grinding noise while agitating. Confirmed grinding noise and found oil leaking from transmission and making grinding noise. Needs new transmission assy.; ordrng 1 WH38X27335 (platform trans asm k) and 1 WH02X10364 (washer hub) and 1 WH01X26190 (belleville washer) and 1 WH02X10363 (nut hub) and 1 WH03X32097 (Pulley and nut) and 1 WH01X27538 (belt drive)

We serviced a

GE DRYER-ELECTRIC

Model GFD49ERPK0DG

Near The Colony, TX 75056

John

Job Details: 06/23/2022

"Customer concern is Dryer taking too long to dry. Ran vent and Temp check on machine. Vent passes green, temp in range. Customer advised that they usually use sensored cycles. Advised Customer about how the sensored settings work and that it may be necessary to remove and redistribute clothing. Machine functioning as designed."

We serviced a

LG DISHWASHER

Model LUDP8997SN

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/23/2022

Installed previously ordered motor assembly. Cycle tested unit 3x. All checks

We serviced a

GE WASHER-FRONTLOAD

Model WCVH4800K2WW

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 06/23/2022

"Installed previously ordered door lock, cycle tested unit 3x. All checks good Collected payment via debit card Payment."

We serviced a

KENMORE RANGE

Model 790.95053310

Near Lewisville, TX 75067

John

Job Details: 06/23/2022

Customer concernoven not heating properly. Found control board sending 48 vac to broil element and 67 vac to bake element causing unit to not get to temp. Needs new control board.; ordrng 1 316650010 (controller) and 1 316655001 (overlay)

We serviced a

GE DISHWASHER

Model GDF540HSD0SS

Near Carrollton, TX 75007

John

Job Details: 06/23/2022

Installed new heating element. Unit now heats. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHAXVA00

Near Rockwall, TX 75087

Patrick

Job Details: 06/23/2022

"Replaced receiver and emitter. Im began normal operation. No concern of not dispensing. Confirmed. Found improper voltage auger motor, improper voltage at unit door connector, improper voltage from main control. Must replace main control. ; ordrng 1 WPW10259855 (Control board)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 41573210

Near Rockwall, TX 75032

Patrick

Job Details: 06/23/2022

"Customer concern, unit displays le and pf error codes intermittently. Basket spins freely, rinse and spin good. Added clothing, ran quick wash. Inlet valve humming but no fill. Found hot water turned off in wall. Corrected. Unit completed cycle normally. All checks good at this time."

We serviced a

GE DRYER-ELECTRIC

Model GTD42EASJ2WW

Near Forney, TX 75126

Patrick

Job Details: 06/23/2022

"Customer concern, unit will not power on. Confirmed. Found inconsistent voltage to unit. Burn damage to outlet and power cord. Customer must call electrician to resolve source power issue. Unplugged unit, advised against further use."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA422PRHDWR/AA

Near Tacoma, WA 98407

Cameron M.

Job Details: 06/23/2022

"Customer concern is that washer continuously goes out of balance regardless of load size. Checked for excess tub play. Cycle tested unit with customer provided load of towels. Found unit goes out of balance, paused cycle redistributed load and tested again. Found failed suspension rods causing washer to not balance properly,and complete cycle. Needs new suspension rods. Follow up visit scheduled for 7/1 1-5; ordrng 4 DC97-16350C (ASSY DAMPER)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM5

Near Tacoma, WA 98405

Cameron M.

Job Details: 06/23/2022

"Customer concern is that dishwasher leaks water from airgap. Found rinse aid dispenser empty. Cycle tested unit,found water overflows airgap. Cleared debris from airgap. Cycle tested unit, all checks good. Advised customer on using high quality. Also advised customer on using rinse aid for proper drying results. Advised customer on regular cleaning intervals for optimal performance"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UF0A

Near Dallas, TX 75287

Chris

Job Details: 06/23/2022

Customer concern is unit not draining. Found dirty water in dishwasher. Canceled cycle and unit drained good. Sink where disposal and drain hose is connected to is backing up. Drain hose is not high looped. This is causing drain to siphon into dishwasher. High lopped drain hose. Ran multiple test cycles. Draining good. Instructed customer to get drain cleaned.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model GEW9250PW1

Near Eatonville, WA 98328

Cameron M.

Job Details: 06/23/2022

"Customer concern is that display remains on consistently, even after unplugging unit. Verified power supply voltage, good 240v supplied. Tested voltage to main control good 120v. Tested voltage from main board to user interface checks good. Found main board not communicating to user interface. User interface remains unresponsive. Needs new main board and user interface. Parts show NLA ahs to supply. ; ordrng 1 8546219 (control board) and 1 WP8558755 (cntrl-elec)"

We serviced a

LG WASHER-FRONTLOAD

Model WM4200HBA

Near Dallas, TX 75248

John

Job Details: 06/23/2022

Customer concern is when she put cycle to tap cold her clothes come out hot. Found inlet hose swapped causing unit to fill with hot water what cold is selected. Reversed hose to their proper location. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Garland, TX 75042

John

Job Details: 06/23/2022

Cuatomer concern is DW dispenser door not latching closed. Conformed door not latching. Needs new dispenser.; ordrng 1 W10861000 (detergent dispenser)

We serviced a

SAMSUNG REFRIGERATOR

Model RF22M9581SG/AA

Near Wylie, TX 75098

Chris

Job Details: 06/23/2022

Cleared ice. Replaced icemaker kit. Unit checks good.

We serviced a

GE DRYER-ELECTRIC

Model DBSR453EB0WW

Near Rowlett, TX 75089

Chris

Job Details: 06/23/2022

Customer concern is unit making noise and snagging clothes. Found front bulkhead is worm down and grinding against drum. Will need to replace whole front bulkhead. ; ordrng 1 WE14X25080 (trap duct asm) and 1 WE09X27634 (Felt seal) and 1 WE49X20697 (dryer bearing repair)

We serviced a

GE DISHWASHER

Model GDF640HSM0SS

Near Tacoma, WA 98498

Cejay

Job Details: 06/22/2022

Installed previously ordered user interface and harness. Issue still persists needs main control. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 1 WD21X25732 (CONFIGURED SERVICE MACHINE CONTROL)

We serviced a

KENMORE WALL OVEN

Model 790.48123801

Near Dallas, TX 75287

John

Job Details: 06/22/2022

"Cuatomer concern is upper walll oven is staying on after it preheats. Confirmed unit preheats and beeps once done but both bake and broil elements stay on indefinatly. Ran temp check after preheat beep. Unit continually heated till 425 until manually stopped. Needs new control board and Temp probe.; ordrng 1 316576303 (controller) and 1 316217002 (sensor,oven probe)"

We serviced a

MAYTAG DRYER-GAS

Model MGDB200VQ0

Near Graham, WA 98338

Cameron M.

Job Details: 06/22/2022

"Customer concern is that dryer makes noise during operation,and ads time even with dry clothes. Preformed airflow test, failed (red). Found drum worn a hole through front bulkhead. Also found front and rear drum flelt worn-out. And falling off drum. Found seized rear left roller. All causing noise during operation. Found heating components experienced fire , found burnt wire harness. Advised customer not to power up unit.due to level of disrepair.and fire risk. Called authorization department for authorization of replacement, auth number, 100mjgm"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11022342510

Near University Place, WA 98466

Cejay

Job Details: 06/22/2022

Customer wants PM check on washer. Washer not accessible at time of service. Advised customer to schedule another appointment once washer is accessible.; saved tckt

We serviced a

GE RANGE

Model PGB950SEF3SS

Near Carrollton, TX 75010

John

Job Details: 06/22/2022

Customer concern RF burner has dead spots where flame is weaker than other spots and upper oven door not closing all the way. Confirmed RF burner not burning even and upper oven door not closing properly. Found hardened debris in burner head. Tried to clear debris but was unable. Needs new burner and oven door hinges.; ordrng 1 WB16X24999 (triple ring burner) and 1 WB10X21537 (hinge asm left) and 1 WB10X21536 (hinge asm right)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA505AHZ0

Near Plano, TX 75025

Chris

Job Details: 06/22/2022

Customer concern is unit leaking. Ran two test cycles. Unable to recreate leak. Customer says leak coming from door. Will replace door seal and spray arms. ; ordrng 1 W11177741 (gasket) and 1 W10837249 (spray arm lower) and 1 WPW10498900 (spray arm)

We serviced a

GE WASHER-TOPLOAD

Model GTW220ACK7WW

Near Lewisville, TX 75067

John

Job Details: 06/22/2022

Installed new damper rods. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Coppell, TX 75019

John

Job Details: 06/22/2022

Customer concern is DW not cleaning and soap dispenser not opening. Found fault codes F4 E3 for no motor movement. Ran diagnostic cycle and found diverter spinning and never finding home position causing no motor movement. Needs new sump assy and soap dispenser.; ordrng 1 W11087376 (pump&motor) and 1 W10861000 (detergent dispenser)

We serviced a

MAYTAG RANGE

Model MGS5870ADW

Near Puyallup, WA 98372

Cejay

Job Details: 06/22/2022

Customer concern is that range ignitors will lite continuously on there own. Called AHS recommend replacement of unit for safety. Auth number 109MMDAAHS will contact customer.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6300AC/US

Near Frisco, TX 75035

Chris

Job Details: 06/22/2022

Customer concern is unit leaking. Leak intermittent. Ran cycles. Could not recreate leak. Lot of build up on door glass. Cleaned glass and door seal for possible leak. Unit checks good.

We serviced a

KENMORE REFRIGERATOR

Model 11175032020

Near Grand Prairie, TX 75050

Patrick

Job Details: 06/22/2022

"Customer concern, unit leak from rear, freezing up in fz. Confirmed. Valve leaking, door gasket not sealing properly. Must replace both. Floor damaged by leak. ; O-emld tckt"

We serviced a

KENMORE REFRIGERATOR

Model 79574029412

Near Dallas, TX 75233

Patrick

Job Details: 06/22/2022

"Door received is silver, must order black door; O-emld tckt"

We serviced a

GE WALL OVEN

Model JT5500SF5SS

Near Dallas, TX 75287

Chris

Job Details: 06/22/2022

Replaced cooling fan. Tested. Unit checks good.

We serviced a

KENMORE REFRIGERATOR

Model 36358575890

Near Carrollton, TX 75007

Chris

Job Details: 06/22/2022

Replaced hinge and icemaker. Unit checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM2

Near Coppell, TX 75019

John

Job Details: 06/22/2022

Customer concern unit leaking from door. Ran full diagnostic cycle. No errors found. Round spray arms severely clogged causing them not to spin and to shoot directly at door. Needs new spray arms.; ordrng 1 WPW10605345 (arm-spray) and 1 W10803178 (arm-spray)

We serviced a

GE COOKTOP

Model PP989DN2BB

Near Coppell, TX 75019

John

Job Details: 06/22/2022

Customer concern RF burner only outside ring working and cook top chipped. Found no screws holding glass to tray. Also found burner fails continuity check and chip is indeed missing on glass cooktop. Needs new element and cooktop. AHS to supply NLA parts.; ordrng 1 WB61X10011 (Cook top) and 1 WB30X10032 (element haliant 9 in)

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25ILSS01

Near Dallas, TX 75205

Chris

Job Details: 06/22/2022

Replaced cam and icemaker. Tested. Unit checks good

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51EC0HS01

Near Plano, TX 75093

John

Job Details: 06/22/2022

"Customer concern wall oven not working. Customer advised that when it died it heated for about 10 minutes and then breaker tripped. When he reset it a spark flew from breaker. Found when breaker is on, unit recieving 0 vac. Advised Customer thatan electrician will be necessary to fix issue with breaker.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AV/A4

Near Rowlett, TX 75089

Chris

Job Details: 06/22/2022

Customer concern is unit rusting and not locking. Instructed customer rust is not covered under warranty. Lid lock intermittently not locking need new lid lock and bleach dispenser. ; ordrng 1 DC64-02762A (Bleach dispenser) and 1 DC34-00025E (Lid lock)

We serviced a

KENMORE WASHER-TOPLOAD

Model 79631552610

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/22/2022

"Installed sears provided gearcase, washplate and screw. Cycle tested unit 3x, all checks good. Advised customer on regular cleaning intervals for optimal performance. Advised customer on using high quality detergent."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB765FW0

Near Tacoma, WA 98444

Cameron M.

Job Details: 06/22/2022

"Customer concern is that dryer makes squealing noise during operation. Found seized idler pulley and dirty rollers,causing unit to make squealing noise during operation.Needs new idler pulley. Installed new idler pulley. Cleaned and Vacuumed inside of unit. Cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cycle tested unit 3x. All checks good.; used 1 279640 ( PULLEY,IDLER) from stock"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 110.44832202

Near Tacoma, WA 98445

Cameron M.

Job Details: 06/22/2022

"Customer concern is that washer produces squealing noise during operation. Cycle tested unit. Found basket making contact with tub due to faild basket support. Causing unit to make noise during operation. Needs new front tub, tub gasket, basket,rear tub,door boot. Needs second tech. Advised customer parts show NLA. Customer declined repair at this time."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA476DSHASU/A1

Near Puyallup, WA 98375

Cejay

Job Details: 06/22/2022

Customer concern is that washer shows PE error code repeatedly. PE error is clutch fault error. Needs new main pcb assembly and motor drain clutch. Follow up scheduled for 06/28 10-2pm.; ordrng 1 DC31-00090B (MOTOR DRAIN-CLUTCH) and 1 DC92-00618J (ASSY PCB MAIN)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5540SQ0

Near Spanaway, WA 98387

Cejay

Job Details: 06/22/2022

Installed previously ordered main drain hose. Cycle tested unit for leaks. All checks good

We serviced a

KENMORE DRYER-ELECTRIC

Model 11066904690

Near Dallas, TX 75217

Patrick

Job Details: 06/22/2022

"Customer concern, unit not operating. Breaker off on arrival. When breaker turned on, large spark from under unit tripped breaker, found heavily damaged wiring at element and thermostats, thermal cutout bypassed in circuit, wiring missing, damaged rear roller. This unit is unsafe. Liability precludes further work. Auth: 86veja"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Dallas, TX 75227

Patrick

Job Details: 06/22/2022

"Customer concern unit won't power on, unit needs control. Unit on site does not match unit under warranty, model: MVW7230HW0 serial: CX3100614. Customer must contact warranty and unit retailer to address issue."

We serviced a

GE REFRIGERATOR

Model PVD28BYNBFS

Near Heath, TX 75126

Patrick

Job Details: 06/22/2022

Unit made ice for a few days then failed again. F603 im harvest error. Confirmed motor active but harvest arms not turning. Must replace im. Customer to call Sears to set up return appt; ordrng 1 WR30X38005 (Ice maker)

We serviced a

LG DISHWASHER

Model LDS4821ST

Near Forney, TX 75126

Patrick

Job Details: 06/22/2022

"45min into cycle, found water dripping slowly from vent tube. Must replace vent assy.; ordrng 1 ABT35083801 (Vent assy)"

We serviced a

GE REFRIGERATOR

Model PFE28KBLNTS

Near Forney, TX 75126

Patrick

Job Details: 06/22/2022

"Disassembled freezer section, no leak detected, disassembled fresh food section, no leak detected, condensate pan clear of dye, found dye coming from rear wall of unit near return line. Unit has wall leak. Confirmed. Unit non-repairable. Blanca"

We serviced a

KENMORE REFRIGERATOR

Model 79573167610

Near Rowlett, TX 75089

Chris

Job Details: 06/22/2022

Customer concern is unit not cooling in either section. Found compressor and fans running. Room temp. Unit needs new compressor. ; ordrng 1 TCA38151706 (Compressor) and 1 ADH73150210 (Filter drier)

We serviced a

FRIGIDAIRE RANGE

Model FFGF3047LSJ

Near Rockwall, TX 75087

Chris

Job Details: 06/22/2022

Customer concern is oven not heating and gas smell. Found weak bake ignitor. Replaced ignitor. Tested. Unit checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HWH0

Near Richardson, TX 75080

John

Job Details: 06/22/2022

Cuatomer concern DW leaking. Found water trickling down behind drywall that is behind DW. Uninstalled DW to show customer that the issue is inside the wall not the DW. Left DW uninstalled per customer request. Advised Customer that a plumber will be necessary to resolve issue. Machine functioning as designed.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45N3050AW/A4 01

Near Garland, TX 75042

John

Job Details: 06/22/2022

"Customer concern is washer not spinning, leaving clothes wet. Found unit installed very off balance. Leveled unit and started spin cycle. Unit shaking severely during spin cycle. Found suspension rods worn beyond limits. Needs new suspension rods.; ordrng 2 DC97-16350S (Damper rods)s and 2 DC97-16350T (Damper rods)s"

We serviced a

GE DRYER-ELECTRIC

Model GTD33EASK0WW

Near Plano, TX 75024

Chris

Job Details: 06/21/2022

Replaced thermostat. Tested. Unit checks good.

We serviced a

OTHER COOKTOP

Model ICS300RS04

Near Dallas, TX 75248

Chris

Job Details: 06/21/2022

Customer concern is burners not lighting. Found unit was getting no power due to tripped gfci outlet. Reset outlet. Unit now working good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE9700AYW

Near Dallas, TX 75287

Chris

Job Details: 06/21/2022

Customer concern is not running. Found belt came off pulley. Reinstalled belt. Tested. Unit checks.

We serviced a

LG WASHER-FRONTLOAD

Model WM0642HW/01

Near Plano, TX 75093

Chris

Job Details: 06/21/2022

Customer concern is unit loud. Found loud noise coming from rear tub bearing. Will need tub replaced. ; ordrng 1 AJQ35154204 (Rear tub) and 1 3045ER1006E (Basket) and 1 4417EA1002H (Stator) and 1 4413ER1003A (Rotor)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9250WL01

Near Dallas, TX 75229

John

Job Details: 06/21/2022

"Cuatomer concern is washer will not drain. Found F9 E1 fault code for long drain time. Removed drain catch, no obstructions found. Needs new drain pump.; ordrng 1 WPW10730972 (pump-water)"

We serviced a

GE REFRIGERATOR

Model TFX25ZPBCWW

Near Dallas, TX 75204

Patrick

Job Details: 06/21/2022

"Replaced condenser fan, tested unit. All checks ok"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6200AZ/A2

Near Dallas, TX 75244

John

Job Details: 06/21/2022

Customer concern washer will not drain due to small flat toy blocking inlet from tub. Removed object from drain line. All checks good.

We serviced a

GE DISHWASHER

Model GLD4900P00BB

Near Coppell, TX 75019

John

Job Details: 06/21/2022

"Customer concern is DW leaking from bottom. Found inlet valve stuck open causing unit to fill when turned off. Needs new inlet valve. Left water valve turned off.; ordrng 1 WD15X10003 (valve,water)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5640XW0

Near Coppell, TX 75019

John

Job Details: 06/21/2022

"Installed new control boardand lid switch. During test d4win pump relay popped on control board. Ohmed drain pump, checks OK. Found wires on drain pump burnt and disconnected from space connectors. Contacted AHS for replacement. Unit accepted for replacement.Auth 86KLCI"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Coppell, TX 75019

John

Job Details: 06/21/2022

Customer concern DW not washing. Found F4E3 fault for circulation pump. Circulation pump recieving voltage for control board but not operating. Needs new sump assy.; ordrng 1 W11025157 (pump&motor)

We serviced a

HOTPOINT DISHWASHER

Model HDA3600D35WW

Near Carrollton, TX 75007

John

Job Details: 06/21/2022

Came to installnew detergent assy. Found cam timer missing from timer causing detergent cup not to lock closed. Needs new cam timer. ; ordrng 1 WD16X10012 (cam timer)

We serviced a

GE DISHWASHER

Model GDT635HSM5SS

Near The Colony, TX 75056

Chris

Job Details: 06/21/2022

Customer concern is unit showing error. Error showing is failure to drain. Pump uns but trickles out. Found no clog. Will need new pump and drain hose. ; ordrng 1 WD24X10062 (drain hose) and 1 WD19X25461 (Drain)

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS05

Near Frisco, TX 75034

Chris

Job Details: 06/21/2022

Installed microwave manager and switch. Showing door is open when closed. Found burned connection at noise filter board. Need new filter board. ; ordrng 1 W11398764 (Filter)

We serviced a

GE COOKTOP

Model JGP328WEC1WW

Near Carrollton, TX 75006

John

Job Details: 06/21/2022

"Installed new knob and igniter. Igniter now recieving voltage randomly when not called for. Needs new switch harness. AHS to supply NLA parts.; ordrng 1 WB18T10176 (switch harness), states that autho needed"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4950XW2

Near Spanaway, WA 98387

Cejay

Job Details: 06/21/2022

Installed previously ordered drain pump. cycle tested unit. Verified functionality of drain pump all checks good.

We serviced a

HOTPOINT REFRIGERATOR

Model CSH22GRTAWW

Near Irving, TX 75062

Patrick

Job Details: 06/21/2022

"Customer concern, no ice. Confirmed. No ice in mold. Found im turned off. Turned on. Good harvest cycle, good water fill. All checks ok"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV405ETPASU/AA 01

Near McKinney, TX 75069

Chris

Job Details: 06/21/2022

Customer concern is unit not drying clothes. Unit is heating. Failed airflow test. Customer needs to have vent cleaned.

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTG6234AW2

Near Orting, WA 98360

Cameron M.

Job Details: 06/21/2022

"Installed previously ordered drain pump. Cycle tested unit 3x, all checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance."

We serviced a

KITCHENAID RANGE

Model KESC307HWH4

Near Puyallup, WA 98374

Cameron M.

Job Details: 06/21/2022

Customer concern is that inner door glass broke. Found broken outer pain of glass of oven door. Needs new glass ; ordrng 1 WP9781593 (glass-door)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LLV7233AW0

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 06/21/2022

"Customer concern is that washer does not complete cycle, not draining and spinning, not washing. Unit full of water at time of service. Found loose motor connection, causing unit to not run cycle. Reseated connector. Cycle tested unit with load. All checks good"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50F9A7DSW/A2

Near University Place, WA 98466

Cameron M.

Job Details: 06/21/2022

Customer concern is that washer does not lock lid and not starting cycle found failed main pcb. Causing unit to intentionally not detect lid positioning. Causing unit to intermittently not start cycle. Needs new main pcb. Follow up visit scheduled for 6/28 8-12 ; ordrng 1 DC92-01021H (MAIN PCB)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EP/A3 01

Near Tacoma, WA 98498

Cameron M.

Job Details: 06/21/2022

"Customer concern is that dryer makes squealing noise during operation. Cycle tested unit. Found seized right rear roller, causing noise during operation. Needs new roller. Installed new roller, Cycle tested unit. All checks good. ; used 1 DC97-16782A ( DRUM ROLLER) from stock"