Service History 56 - RPS Appliance Repair

We serviced a

GE DISHWASHER

Model GDF620HMJ2ES

Near Bonney Lake, WA 98391

Cejay

Job Details: 02/28/2023

"Customer concern is that dish washer is leaking heavily. Pulled error codes, control reset alert, found signs of wash motor shorted. Confirmed 120v to drain pump but no activation. Confirmed no clog in drain pump or drain line by pushing air through drain hose. Dishwasher is now draining possible clog further down house side drain line. Recommend plumber to prevent drain issues. Leak possibly caused by flood conditions due to no drain pump activation. Needs new wash motor for control reset issues. Customer declined repair attime of service."

We serviced a

ADMRIL WASHER-TOPLOAD7Y

Model n/a

Near Dallas, TX 75212

Patrick

Job Details: 02/28/2023

"Customer concern, lid lock failed. Confirmed. F5e2 lid sw fault. Must replace. ; ordrng 1 W10404050 (Lid lock)"

We serviced a

GE DRYER-ELECTRIC

Model DDE4000MCLWH

Near Dallas, TX 75212

Patrick

Job Details: 02/28/2023

"Disobey concern unit will not run. Found good 240vac to block. Motor hums but will not turn. Drum will not turn by hand. Freed drum. Found blown front bearing, rear rollers and idler/ belt. Torn metal on front panel. Cannot locate accurate drawing of unit. Unit in for option, auth# 86sla."

We serviced a

KENMORE DRYER-GAS

Model 110.769225010

Near Tacoma, WA 98405

Cameron M.

Job Details: 02/28/2023

"Customer concern is that dryer does not heat. Found open thermal fuse causing dryer to not heat. Also found broken door switch, causing unit to not start cycle. Installed new thermal fuse and door switch. Cycle tested unit all checks good preformed airflow test, failed (red). Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues. ; used 1 WP3406107 (SWITCH-DOOR), and 1 WP3392519 (FUSE-THRML) from stock"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA48J7770AP/A2

Near Tacoma, WA 98407

Cameron M.

Job Details: 02/28/2023

Customer concern is that washer produces DC error . Customer starts cycle unit lock then fails just at completion of child lock algorithm. Causing unit to not start and complete cycle. Needs new lid switch. Installed new lid lock cycle tested lid lock 20x all checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW0

Near Lake Tapps, WA 98391

Cejay

Job Details: 02/28/2023

Customer concern is that washer is making a noise durring agitation cycle. No stored error codes. Manual activation of agitation and spin did not produce noise. Found object under washer pushing into sheilding causing noise. Removed debris and cycle tested washer with a load rinse and spin to completion all checks good.

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.69522800

Near Rockwall, TX 75032

John

Job Details: 02/28/2023

Customer concern is dryer will not start. Found broken door switch causing unit to not start. Replaced door switch from truck stock. All checks good.; used 1 WPW10569603 (SWITCH-DOR) from stock

We serviced a

WHIRLPOOL DRYER-GAS

Model WGD49STBW2

Near Rockwall, TX 75087

John

Job Details: 02/28/2023

Customer concern is dryer rear felt seal is comming off and maybe not heating properly. Temp checked unit passes in range. Confirmed felt seal is comming off of drum and is chewed up. Will need to replace felt seal.; ordrng 1 W10612022 (rear drum seal)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Wylie, TX 75098

John

Job Details: 02/28/2023

"Customer concern is DW will not drain. Filled unit and confirmed drain pump activates but does not drain. Vacuumed drain line from disposal and found water comming through very slowly. Removed drain pump to check movement, drain working properly. Found multiple clogged areas throughout drain hose. Needs new drain hose assy.; ordrng 1 WPW10545278 (drain hose) and 1 8269144A (drain hose)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Wylie, TX 75098

John

Job Details: 02/28/2023

Came to diagnose washing machine. Customer advised that a different company had already been out this morning to diagnose unit.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US03

Near Dallas, TX 75219

Lane

Job Details: 02/28/2023

Installed new door eeal boot and clamp. Performed multiple function and leak tests after. All functions checked good at time of service.

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN1WW

Near Mesquite, TX 75150

Lane

Job Details: 02/28/2023

Customer stated washer leaked water. Performed diagnostics found house drain baking up. Advised customer contract plumber to clear drain.

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW3

Near Dallas, TX 75210

Patrick

Job Details: 02/28/2023

"Replaced valve, tested unit. All checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW2

Near Tacoma, WA 98445

Cejay

Job Details: 02/28/2023

"Customer concern is that washer is filling with hot water instead on cold, lid is broken and intermittenly not completeing a cycle. Pulled error codes. F5E2,F5E3. Preformed calibration cycle, manual activation of valves verifies correct incoming water supply, manual activation of drain pump good. Agitation and spin cycle good. Cycled lid latch multiple times no issues. Cycle tested washer with a load washer completed cycle. Damaged to lid is possibly casuing lid lock/open errors. Needs new lid assembly and strike. AHS to supply, requires auth. ; ordrng 1 W11117421 (LID) and 1 W11252738 (STRIKE)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8500DC4

Near Dallas, TX 75238

Lane

Job Details: 02/28/2023

Customer stated dryer won't start cycle just displays sensing. Performed diagnostics found dthermal fuse faulty and ventilation restricted. Advised customer to have vent cleaned. All other functions checked good at time of service. ; used 1 WP3392519 (Fuse) from stock

We serviced a

LG WASHER-TOPLOAD

Model WT1501CW

Near Puyallup, WA 98373

Cameron M.

Job Details: 02/28/2023

"Customer concern is that washer produces burning rubber smell during spin cycle. Cycle tested unit 3x empty via rinse and spin. Found no mechanical defects. Cycle tested unit with customer provided load of two pairs of jeans and two bath towels, found no mechanical issues at this time. Inspected main board for evedance of electrical hazard, none. Unit operating as designed. Advised customer to monitor and call if issue persists."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC465HW2

Near McKinney, TX 75071

John

Job Details: 02/28/2023

"Customer concern is washernot spinning. Found worn belt causing unit to not spin. Replaced belt from truck stock. While testing found when unit is in spin cycle its making a plastic on plastic type sound and agitator spins freely indicating a worn hub. Found washplate unable to be removed, will need to cut washplate free in order to replace hub. Belt has already been replaced.; ordrng 1 W10528947 (drive hub kit) and 1 W10919191 (washplate), used 1 W11239857 (BELT) from stock"

We serviced a

GE WASHER-TOPLOAD

Model GTW335ASN1WW

Near Plano, TX 75093

John

Job Details: 02/28/2023

"Customer concern is sometimes unit fills with too much water and when it does fill and wash properly it will not spin. Using NuFi device found errors for pressure switch drop out and critical lid lock failure. Ran lid lock test, passes. Ran fill test fails to reach 7 inch mark per pressure switch. Unit has good water pressure from both hot and cold valves. Needs new control board.; ordrng 1 WH22X35597 (Control board)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC0

Near Puyallup, WA 98374

Cejay

Job Details: 02/28/2023

"Customer concern is that washer is showing OOB error durring final spin and is producing a grinding noise. Pulled error codes via service mode. F0E5,F1E2. Cleared errors and preformed diagnostic cycle no issues.noise coming from suspension rods. Lubricated front suspension bushings. Cycle tested washer with a load all checks good.verified noies eleminated with customer. Advised customer on proper loading practices and using high quality dedergent."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model CEM2940TQ1

Near Graham, WA 98338

Cameron M.

Job Details: 02/28/2023

"Customer concern is that dryer does not heat . Cycle tested unit 15x found no mechanical defects at time of service. Preformed temperature checks, in range.. unit operating as designed. Advised customer to monitor and call if issue persists. Collected 95.00 trip fee + tax via card Payment over phone."

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Puyallup, WA 98375

Cejay

Job Details: 02/27/2023

"Customen concern is that dishwasher is not filling with water. Found heavy leak causing dishwasher not to operate. Found failed diverter asse,mbly causing dishwasher to leak, needs new diverter assembly kit. Installed new diverter assembly kit cycle tested dishwasher no leaks. All checks good. Left failed component with customer. ; used 1 WD19X25278 (DIVERTER ASM KIT) from stock"

We serviced a

FRIGIDAIRE LAUNDRY CENTER

Model FLCE7522AW1

Near McKinney, TX 75071

John

Job Details: 02/27/2023

Installed new heating element. While testing unit found heat baffle on brum warped and dragging against element. Needs new heat baffle.; ordrng 1 3204254 (Heat baffle)

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW3

Near Carrollton, TX 75006

Lane

Job Details: 02/27/2023

Installed new suspension rods. Performed multiple function tests after repair.

We serviced a

LG WASHER-TOPLOAD

Model NOTAVAILABLE

Near Mesquite, TX 75150

Patrick

Job Details: 02/27/2023

"Customer concern, unit leaking. Tested unit. No leak noted. All checks good. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model LAT3500AAE

Near Dallas, TX 75217

Patrick

Job Details: 02/27/2023

"Customer concern, unit began smoking during cycle. No evidence of fire. Tested under load, good fill, good agitate, good drain, good spin. Found clogged home drain causing water to spray into tub. Wet belt slip caused smoke. Advised discontinue use until drain is clear."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7120HW0

Near Tacoma, WA 98445

Cejay

Job Details: 02/27/2023

"Installed previously ordered main conteol and strike, lid lock failed to shift from lock position. Installed previously ordered lid lock. Cycled lid lock, cycle tested washer with a load all checks good."

We serviced a

GE RANGE

Model JB750SJ5SS

Near DuPont, WA 98327

Cejay

Job Details: 02/27/2023

"Customer concern is glass top has cracks in it. Damage to glass top only surface scratches and will not affect operation of range. No visable structural damages to glass. Advised customer scratches are not covered. Reffered customer to cleaning and care section, glass top cleaning in owners manual. Operations of all burners functional."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45R6100C/A3

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/27/2023

"Customer concern is that dryer door outer pannel scratched. Customer advised no mechanical defects present with unit. Preformed airflow test, failed (yellow).preformed temperature checks. In range. All checks good. Advised customer dryer vent duct needs to be cleaned. Also advised customer dryer vent hose should be shortened to allow sufficient airflow."

We serviced a

GE RANGE

Model PP989DN3BB

Near Plano, TX 75075

John

Job Details: 02/27/2023

Came to installed cooktop parts. Found that cooktop was glued/sealed in place when installed. Attempted to slide putty knife underneath top edge to release cooktop but found glue to be to hard to do so. Advised Customer that cooktop will need to be cut free from counter top in order to be repaired. Customer advised that he would contact RPS once cooktop can be removed from counter top.; O-emld tckt

We serviced a

GE DISHWASHER

Model GDWT260R10SS

Near Dallas, TX 75219

Patrick

Job Details: 02/27/2023

"Replaced control and touch pad. Tested unit, all checks good"

We serviced a

KENMORE LAUNDRY CENTER

Model 41797812704

Near Dallas, TX 75204

Patrick

Job Details: 02/27/2023

"Customer concern, unit squeeking during use. Found dignitaries water leak from main bearing. Must rebuild complete drive system. ; ordrng 1 5303279394 (Tub seal) and 1 134735700 (Gear case) and 1 131373610 (Supports) and 1 131545101 (Hub) and 1 134159500 (Motor) and 1 134740500 (Drain pump) and 1 131862900 (Idler) and 1 134511600 (Belt)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Plano, TX 75093

John

Job Details: 02/27/2023

"Customer concern is DW will not start. Found no voltage supplied to control board. Checked breaker, found breaker for DW turned of. Turned breaker back on and cycle tested unit. All checks good."

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ0

Near Eatonville, WA 98328

Cameron M.

Job Details: 02/27/2023

"Customer concern is that range oven does not heat. Customer advised oven not converted natural gas to lp gas. Found rodent chewed through gas valve coil harness. Causing unit to not allow gas flow . Also found oven not converted to lp gas, producing incorrect gas pressures. Also found shorted spark module, causing unit to not produce oven ignition. Needs new wire harness, orifice kitand spark module. Advised customer wire harness if factory back ordered no-return special order item cost of part to be collected prior to order placement. Customer declined repair at this time. Collected 95.00 trip fee +tax via credit card Payment."

We serviced a

LG DRYER-ELECTRIC

Model DLEX2501V

Near Spanaway, WA 98387

Cameron M.

Job Details: 02/27/2023

"Customer concern is that dryer takes multiple cycles to dry clothes. Preformed airflow test, failed, (red). Preformed temperature checks, in range. Cleaned and calibrated moisture sensors. All checks good. Advised customer vent duct needs to be cleaned asap. Also Advised customer dryer vent duct needs to be shortened to allow sufficient airflow for optimal performance."

We serviced a

GE DISHWASHER

Model PDW8680N20SS

Near Dallas, TX 75248

Lane

Job Details: 02/27/2023

Upon arrival performed multiple function and leak tests on dishwasher. All panel functions check good. Confirmed drain hose was run higher than disposal. All functions checked good at time of service.

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.67082600

Near Wylie, TX 75098

Lane

Job Details: 02/27/2023

Customer stated dryer works fine washer needs service.. All functions check good with dryer.

We serviced a

HOTPOINT RANGE

Model RGB790CEK4CC

Near Garland, TX 75042

Lane

Job Details: 02/27/2023

Customer stated oven doesn't heat. Performed diagnostics found faulty oven ignitor. All other functions checked good at time of service. Contacting customer when part arrives.; ordrng 1 WB2X9154 (Ignitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Orting, WA 98360

Cejay

Job Details: 02/27/2023

"Customer concern is that dishwasher top rack adjuster are broken. Found buth adjusters broken causing top racm to fall, needs new adjuster kit. Installed new adjuster kit. Verified operation of adjusters, cycle tested unit all checks good. ; used 1 W10712395 (ADJUSTER) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FGIF3036TFE

Near Puyallup, WA 98372

Cameron M.

Job Details: 02/27/2023

"Customer concern is that front right induction burners does not function. Cycle tested unit, found front right element fails to register and maintain connection to pot to produce boiling water. Needs new element assembly. Advised customer element assembly is special order no refundable part cost is required up front. Collected 79.51 via credit card Payment. Follow up visit scheduled for 3/10 1-5; ordrng 1 5304511268 (ELEMENT ASSEMBLY)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA 01

Near Lake Tapps, WA 98391

Cameron M.

Job Details: 02/27/2023

Customer concern is that dishwasher top rack spray arm falls down. Found top rack rotor assembly falls from top rack mounting points. Causing poor wash quality. Needs new top rotor assembly. Follow up visit scheduled for 3/10 1-5; ordrng 1 DD97-00559A (ASSY ROTOR MIDDLE)

We serviced a

KENMORE WASHER-FRONTLOAD

Model 1103316

Near Lewisville, TX 75067

Lane

Job Details: 02/27/2023

Customer stated washer won't operate. Model and serial tag is missing only have prefix off owners manual. Performed diagnostics found stored code for mismatched electronics. Performed function test through diagnostic cycle. User and main control need to be replaced as a set and water inlet valve is leaking.; ordrng 1 W10912983 (cntrl-elec) and 1 Needusercontrolpanel (User control) and 1 Needwaterinletvalve (Water valve)

We serviced a

WHIRLPOOL RANGE

Model SC8630EXQ-5

Near Irving, TX 75063

Lane

Job Details: 02/27/2023

"Customer stated other company attempted repair breaking multiple parts during process. Performed diagnostics found screws missing or broken off in burner base, multiple knobs cracked or broken. Burner switches and spark module need replacing with new burner basis and electrodes. ; ordrng 2 4372083 (Trim ring)s and 1 4372076 (Trim ring) and 1 4372074 (Burner cap) and 2 4372075 (Burner cap)s and 1 816569 (Burner) and 2 816564 (Burner)s and 13 816568 (Screw)s and 4 4372408 (Knob)s and 4 4371965 (Switch)s and 1 4371583 (Spark module) and 4 816565 (Ignitor)s"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2800XTVY0

Near Carrollton, TX 75007

John

Job Details: 02/27/2023

Installed new inlet valve. Customer stated that before DW stopped filling properly it also stopped drying. Ran service cycle to test inlet valve and heater. Unit now heating properly. All checks good. Unit functioning as designed.

We serviced a

LG WASHER-FRONTLOAD

Model WM2688HWM

Near Saint Paul, TX 75098

John

Job Details: 02/27/2023

Installed new inlet valves. All checks good.

We serviced a

GE WASHER-TOPLOAD

Model GTW685BSL1WS

Near Mesquite, TX 75150

Patrick

Job Details: 02/27/2023

"Customer concern, unit doesn't always drain. Found 38 of balance codes, 1 locked rotor code. Basket spins freely. Found stretched belt causing issue. Must replace. ; ordrng 1 WH01X24180 (Belt)"

We serviced a

ESTATE DRYER-ELECTRIC

Model EED4400WQ0

Near Irving, TX 75063

Lane

Job Details: 02/27/2023

Customer stated dryer takes to long to heat. Performed diagnostics found house ventilation needs cleaning. All dryer functions working at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFG114SWB0

Near Mesquite, TX 75181

Patrick

Job Details: 02/27/2023

"Customer concern, bake does not function. Confirmed. Found failed igniter. Replaced from truck stock. ; used 1 WB13K21 (Igniter) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV52J8700EP/A2

Near Spanaway, WA 98387

Cejay

Job Details: 02/24/2023

"Customer concern is that dryer is not heating and lint screen is not catching lint. Found half of lint screen is missing. Dryer is producing noise durring operation. Element test good. Found open thermal cutoff causing dryer not to heat. Needs new RR roller and thermal cutoff. Installed new thermal cutoff and RR roller. Cleaned and lubricated remaining rollers. Prefromed airflow test pass. Customer opted out to replace lint screen.; used 1 DC96-00887C (THERMAL CUT-OFF), and 1 DC97-16782A (DRUM ROLLER) from stock"

We serviced a

LG WASHER-FRONTLOAD

Model WT5070CW

Near Plano, TX 75093

John

Job Details: 02/24/2023

Customer concern is washer makes creeking noise while agitating. Confirmed noise from right rear corner of unit. Found plastic housing around spring cracked on right rear suspension rod allowing spring to move and rub housing. Needs new suspension rods.; ordrng 4 4902EA1002E (Suspension rod)s

We serviced a

GE WASHER-TOPLOAD

Model GTW490ACJ5WS

Near Tacoma, WA 98405

Cejay

Job Details: 02/24/2023

Customer concern is that washer is leaking from underneath. Found hole in bottom of tub. No active codes. Spin test produces noise .found failed gearcase. Unit needs tub and gearcase. Advised tub is non serviceable part. Recomend unit be replaced. Auth # 110RTAA. AHS will contact customer.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Garland, TX 75044

Lane

Job Details: 02/24/2023

Customer stated washer will not spin and shuts down. Preformed diagnostics found several votes for spin related issues. Replaced faulty actuator and performed function test with the load. Sll function checked good at time of service. ; used 1 WPW10006355 (Actuator) from stock

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6500AV/A2. REV

Near Dallas, TX 75243

Lane

Job Details: 02/24/2023

Customer stated washer leaks water during use. Performed diagnostics found hole in door seal boot. All other functions checked good at time of service. ; ordrng 1 DC97-16140N (Washer door boot)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Puyallup, WA 98372

Cejay

Job Details: 02/24/2023

"Installed previously ordered LR and RF infinate switches. Cycle tested burners, all checks good."

We serviced a

GE DISHWASHER

Model GSD4000N10BB

Near Dallas, TX 75243

Lane

Job Details: 02/24/2023

Customer stated dishwasher doesn't drain doesn't wash well. Performed diagnostics found drain solenoid faulty and water fill valve failing. All other functions checked good at time of service. ; ordrng 1 WD21X10268 (bracket & solenoid) and 1 WD15X10014 (water valve)

We serviced a

KENMORE WASHER-TOPLOAD

Model 11028802890

Near Rowlett, TX 75089

Patrick

Job Details: 02/24/2023

"Customer concern, agitator broke. Found agitator in pieces. Reassembled. Found door sw broken. Replaced from truck stock. Tested unit. All checks good; used 1 WP3949238 (Lid lock) from stock"

We serviced a

GE RANGE

Model JGP933SEJ1SS

Near Sachse, TX 75048

Patrick

Job Details: 02/24/2023

"Customer concern, both lh burners don't light. Confirmed. Found broken burner base at lf, found failed spark harness arcing to case inside unit. Must replace. ; ordrng 1 WB16T10030 (Lf burner base) and 8 WB01T10049 (Burner screw)s and 4 WB13X27058 (Electrode)s and 1 Unknown (Spark harness 4 wire)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WTW8127LC0

Near Rockwall, TX 75087

Patrick

Job Details: 02/24/2023

"Customer concern, unit still leaking. Found old style tub ring. Must replace per svc pointer. ; ordrng 1 W11590590 (Tub ring) and 1 W11550898 (Dispenser cover)"

We serviced a

FRIGIDAIRE WALL OVEN

Model FGET3066UFA

Near Forney, TX 75126

Patrick

Job Details: 02/24/2023

"Replaced harness, tested unit. All checks good."

We serviced a

SAMSUNG DISHWASHER

Model DMT800RHS/XAA

Near Sachse, TX 75048

John

Job Details: 02/24/2023

Installed new drain hose. All checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB835DC4

Near South Hill, WA 98374

Cejay

Job Details: 02/24/2023

"Customer concern is dryer is not heating. Preformed airflow test pass. Confirmed 240v at outlet. Found door switch sticky. Upon disassembly found heavy excessive lint build up inside dryer with water. Glass in lint duct. Signs of multiple fires as there are different layers of fresh and burnt lint. Bottom panel of dryer cabinet full of water. Found open element, seized ilder braket, RR roller failed. C and LF rollers failed. Will need extra time for repair for lint and water clean up for dryer to be safe to operate. AHS to supply parts. Advised customer repair may not be cover as damages are not due to normal wear and tear. Requires Authorization.; ordrng 1 WP3387747 (ELEMENT) and 3 WPW10314173 (SUPPORT)s and 1 W10837240 (BRACKET) and 1 W11036551 (SWITCH-DOR)"

We serviced a

KENMORE DISHWASHER

Model 665.12723K310

Near Wylie, TX 75098

John

Job Details: 02/24/2023

"Customer concern is some buttons on console don't work or light up. Ran UI/Control board test. Control board response correctly, UI fails. Also found the plastic around all buttons on console broken and causing buttons to be difficult to push. Needs new console panel and UI board.; ordrng 1 WPW10333391 (cntrl-elec) and 1 WPW10380077 (panel-cntl)"

We serviced a

GE DISHWASHER

Model GDF510PSD0SS

Near Plano, TX 75074

John

Job Details: 02/24/2023

Installed new flood switch. Ran full diagnostic cycle. Unit now heating properly. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45M7050AW/A4

Near Rowlett, TX 75089

John

Job Details: 02/24/2023

Customer concern washer is filling with too much water. Found 1C error for pressure switch failure. Ran quick cycle and found unit gives 1C error while filling however unit continues filling until it is powered off. Recommend replacing pressure switch and control board; ordrng 1 DC96-01703C (Pressure switch) and 1 DC92-01623G (Control board)

We serviced a

MAYTAG DRYER-GAS

Model MGDB765FW0

Near Dallas, TX 75248

John

Job Details: 02/24/2023

Customer concern is dryer has power but will not start. Confirmed unit not starting. Found open thermal fuse causing unit to not start. Replaced thermal fuse from truck stock all checks good.; used 1 W10909685 (FUSE-THRML) from stock

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SPN2RS

Near Frisco, TX 75035

John

Job Details: 02/24/2023

Customer concern is washer leaking from front of unit. Found front door boot retaining ring has failed allowing boot to reread behind front panel and allowing water to drip from beneath door. Replaced retaining ring sent by SquareTrade. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 02/24/2023

"Customer concern is that washer makes scraping sound during operation. Found stripped hub, causing excessive tub play and noise during operation. Needs new hub. Installed new hub cycle tested unit, all checks good. Collected payment via check. Provided customer handwritten recpt. ; used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model 665.13159K701

Near Fircrest, WA 98466

Cameron M.

Job Details: 02/24/2023

Installed previously ordered parts. Cycle tested unit 3x. All checks good

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE6234DQ3

Near Tacoma, WA 98409

Cameron M.

Job Details: 02/24/2023

"Customer concern is that washer will fill then halt process. Found failed lid switch, causing unit to fill and go no further in wash cycle. Also found stripped agitator dogs, causing poor wash quality. Needs new lid switch and agitator dogs. Follow up visit scheduled 3/10 8-12; ordrng 1 WP3355458 (LID SWITCH) and 1 80040 (AGITATOR DOGS)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Dallas, TX 75205

Lane

Job Details: 02/24/2023

Installed sump and performed multiple function and leak tests after repair. Advised customer his sink is backing up snd disposal is not functioning. Customer needsa plumber.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC0

Near Mesquite, TX 75181

Patrick

Job Details: 02/24/2023

"Replaced control, tested unit. Good agitate under load. All checks good"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE7500AYW

Near Plano, TX 75093

John

Job Details: 02/24/2023

Customer concern is dryer making sound like metal is vibrating. Found mounting screws to front panel had backed out slightly causing panel to vibrate against bulk head. Tightened screws all checks good.

We serviced a

KENMORE DISHWASHER

Model 58715239900

Near Dallas, TX 75209

Lane

Job Details: 02/24/2023

After installing spray arms and tub seal. Dishwasher leaked more than before. After further inspection cabinet is causing dishwasher tub to bow out creating a gap between seal and tub. This is a installation related issue. Cabinet will haft to be modified to allow enough space for dishwasher to sit freely. There is no further adjustment available for leveling legs.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW0

Near Spanaway, WA 98387

Cejay

Job Details: 02/24/2023

"Customer concern is that washer stopped mid cycle and now dose not power on. Confirmed 120v at outlet. 120v incoming to main board. Confirmed 12v tout going from main board. Unplugged all connection from main board still no activation of UI. Found failed UI. Needs new user board, strike and latch. Had to damage strick and latch for model number. Advised customer parts show out OOS and may take time to recive. AHS to supply. Requires auth.; ordrng 1 W11478524 (PANEL-UI) and 1 W11457841 (STRIKE) and 1 W11394572 (LATCH)"

We serviced a

GE DISHWASHER

Model ZDT800SSF1SS

Near Dallas, TX 75214

Patrick

Job Details: 02/24/2023

"Replaced gasket, all checks good."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5840SG0

Near Carrollton, TX 75007

Lane

Job Details: 02/23/2023

Installed new lid switch and connector. Also replaced agitator dogs. All functions checked good at time of service. .

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB865GW0

Near Dallas, TX 75228

Patrick

Job Details: 02/23/2023

"Customer concern, unit goes off balance. F2e1. Ran rinse and spin with 6 towels. All checks good."

We serviced a

AMANA DISHWASHER

Model ADB1500AWW3

Near Puyallup, WA 98374

Cameron M.

Job Details: 02/23/2023

"Customer concern is that dishwasher does not power on and start cycle. Customer intermittently is able to press cycle buttons and start cycle one time. Found short in ribbon connector to user switch membrane, causing unit to not power and start cycle. Also found main control intermittently does not send micro voltage to user board. Causing no power condition. Needs new control board and user board. customer parts show NLA. AHS to supply. Requires auth ; ordrng 1 99003367 (Panel, Control) and 1 W10218832 (MAIN BOARD)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW1

Near Puyallup, WA 98375

Cejay

Job Details: 02/23/2023

"Installed new gearcase, cycle tested washer with a load, new noise produced. Verifed repair installation. Noise coming from motor durring slow down very prominent. Needs new motor. Requires Auth. ; ordrng 1 W11026785 (MOTOR-DRVE)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV56H9000EP/A2

Near Puyallup, WA 98375

Cejay

Job Details: 02/23/2023

Customer concern is that dryer is not drying bedding very well and is shuting down soon after starting a cycle. Preformed airflow test failed (RED) preformed second airflow test with vent disconnected pass. Found open element causing dryer not to heat. Needs new element. Advised customer parts show out of stock and may take time to receive. Requires Auth. ; ordrng 1 DC97-14486E (ASSY DUCT HEATER)

We serviced a

FISHER PAYKEL RANGE

Model RGU-364GD-N

Near Dallas, TX 75206

Patrick

Job Details: 02/23/2023

"Customer concern, thermostat will not turn off gas. Confirmed. Must replace thermostat. ; ordrng 1 245467 (Thermostat)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED7500GW0

Near University Place, WA 98466

Cejay

Job Details: 02/23/2023

"Customer concern is dryer drum felt fell off. Upon arrival kick out panel is missing spring clip on right side. Found rear drum felt torn caused by dry powder like debris on rear drum panel.upon removal of debris on rear panel found that rear panel is missing hardware and is not secure. Found missing hardwear and spring clip under and around dryer, resceured rear panel and installed new felt. Cycle tested dryer all checks good."

We serviced a

GE DISHWASHER

Model GDP665SYN3FS

Near Puyallup, WA 98375

Cameron M.

Job Details: 02/23/2023

Installed previously ordered conduit. Found unit un-level causing door to contact right side of tub. Also found ground wires open to air . Leveled unit. And Installed wire nut on ground connection. Cycle tested unit 3x. All checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDE500VW1

Near Puyallup, WA 98375

Cameron M.

Job Details: 02/23/2023

"Customer concern is that dryer does not heat. Preformed airflow test,failed (red). Verified unit is not heating. Found open heating element causing no heat during operation. Needs new element. Installed new element. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit. All checks good. Advised customer dryer duct needs to be cleaned asap. Before use resumes to prevent further damage. ; used 1 WP8544771 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model DU810SWPU4

Near Spanaway, WA 98387

Cameron M.

Job Details: 02/23/2023

"Customer concern is that dishwasher leaks water from lower left corner. Found failed door seal, causing leak from bottom of door during operation . Also found Separating and brittle lower spray arm, causing concentration of water to bottom of door during operation. Found unit leaking from wash pump assembly, during operation. Needs new door seal, wash pump asm, grommet and spray arm asm. Advised customer parts show NLA. AHS to supply .Requires auth ; ordrng 1 WPW10509257 (SEAL-TUB) and 1 W10164258 (SPRAY ARM, ASSEMBLY LOWER) and 1 3369037 (Grommet) and 1 3369015 (Pump & Motor Assembly)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.270926

Near Dallas, TX 75204

Patrick

Job Details: 02/23/2023

"Disassembled unit. Upon part installation, found tub seal missing from kit. Must reorder. ; ordrng 1 W10435302 (Bearing kit)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model MAV6000AWW

Near Dallas, TX 75204

Patrick

Job Details: 02/23/2023

Replaced timer and lid sw. Tested unit all checks good.

We serviced a

LG LAUNDRY CENTER

Model WM3987HW

Near Dallas, TX 75205

Patrick

Job Details: 02/23/2023

"Customer concern, unit leaking during use. Found torn bellows. Must replace. ; ordrng 1 4738ER1004D (Bellows)"

We serviced a

AMANA WASHER-FRONTLOAD

Model NFW5800HW0

Near Wylie, TX 75098

John

Job Details: 02/23/2023

Installed new inlet valves. All checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5000AW/A2

Near Carrollton, TX 75007

Lane

Job Details: 02/23/2023

Installed new motor control with control panel and connector. Performed full function test with load. Washer worked fine at time of service. Advised customer on out of balance load possibility.

We serviced a

KENMORE WASHER-FRONTLOAD

Model n/a

Near Lewisville, TX 75067

Lane

Job Details: 02/23/2023

Customer not home ; snapped 2 QuickPics

We serviced a

SAMSUNG DISHWASHER

Model DMT400RHS/XAA

Near Coppell, TX 75019

Lane

Job Details: 02/23/2023

All parts have been replaced. Unit is still not functioning. Dishwasher is unrepairable.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Garland, TX 75043

John

Job Details: 02/23/2023

Installed new element. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Dallas, TX 75211

Patrick

Job Details: 02/23/2023

"Customer concern, belt squeeking during spin. Confirmed. Replaced belt from truck stock. Found hub failed, gearcase splines worn down also. Must replace hub and gearcase. ; ordrng 1 W11454734 (Gearcase) and 1 W10528947 (Hub), used 1 W11239857 (Belt) from stock, states that autho needed"

We serviced a

LG DRYER-ELECTRIC

Model DLEX2655V

Near Tacoma, WA 98409

Cejay

Job Details: 02/23/2023

"Customer concern is that dryer shuts off after a few minutes into the cycle. Unable to Preformed airflow test as dryer shut off immediately after starting a cycle and was producing a noise. Found loose shaft on drive motor causing dryer not to operate and causing wear on idler pully and belt. Needs new drive motor, idler pully, belt and blower wheel. ; ordrng 1 4681EL1008A (MOTOR ASSEMBLY) and 1 4561EL3002A (PULLEY ASSEMBLY) and 1 4400EL2001F (BELT,POLY) and 1 5835EL1002A (CASING ASSEMBLY)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9200SQ1U

Near Puyallup, WA 98375

Cameron M.

Job Details: 02/23/2023

Customer concern is that dryer does not tumble. Found broken idler pulley causing unit to not tumble. Needs new idler pulley installed new idler pulley and braket. Cycle tested unit. All checks good. Preformed airflow test failed (red). Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues. ; used 1 W10837240 (BRACKET) from stock

We serviced a

GE DISHWASHER

Model DDT595SSJ2SS

Near Spanaway, WA 98387

Cejay

Job Details: 02/23/2023

"Installed previously ordered transition piece, seal and vent bezel, cycle tested dishwasher no leaks. All checks good."

We serviced a

FRIGIDAIRE DISHWASHER

Model FGHD2465NF1A

Near Puyallup, WA 98375

Cameron M.

Job Details: 02/23/2023

"Customer concern is that dishwasher does not drain. Cycle tested unit, found unit attempting to drain, but unable. Inspected drain hose, found plumbing union with smaller internal diameter than factory drain hose. Causing food and other debris to become lodged at plumbing union. Cleared debris tested unit. Unit operating as designed. Advised customer replacement drain hose would be necessary to correct flow restrictions. Customer declined repair at this time. Collected 95.00 trip fee + tax. Via card Payment."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Puyallup, WA 98375

Cameron M.

Job Details: 02/23/2023

At time of arrival customer advised unit had been leaking heavily. Installed previously ordered spray arm. Cycle tested unit 10x. All checks good advised customer to monitor and call if issue persists.

We serviced a

GE WALL OVEN

Model JK3800SH5SS

Near Carrollton, TX 75006

Lane

Job Details: 02/23/2023

Installed new door and performed multiple function tests on door assembly. All functions checked good at time of service.

We serviced a

GE WASHER-TOPLOAD

Model GTW460ASJ7WW

Near Tacoma, WA 98446

Cejay

Job Details: 02/23/2023

"Customer conceon is that washer is not draining. F18 error. Found seized drain pump causing washer not to drain, needs new drain pump. Evacuated water from tub, installed new drain pump. Durring cycle test noise durring agitation. Found failed shifter and worn transmission pully causing noise. Needs new transmission pully, shifter, clutch, clutch spring and drive belt. Will need to repair clutch and shifter before co tinuing diagnostics to verify operation of gearcase. Follow up scheduled 03/02 8-12pm. ; ordrng 1 WH07X26876 (PULLEY TRANSMISSION) and 1 WH03X30517 (MODE SHIFTER) and 1 WH05X24185 (CLUTCH) and 1 WH01X24434 (SPRING CLUTCH) and 1 WH01X24697 (DRIVE BELT)"