We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Tacoma, WA 98406
Cejay
Job Details: 02/22/2023
"Installed previously ordered drain pump and sump assembly, cycle tested dishwasher all checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB850YW1
Near Orting, WA 98360
Cameron M.
Job Details: 02/22/2023
Installed previously ordered bearing kit. Cycle tested unit. All checks good. Advised customer not touse washer for minimum of 12hrs to allow adhesive to set
We serviced a
GE DISHWASHER
Model GDF530PGM0BB
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 02/22/2023
"Customer concern is that dishwasher does not run cycle without power cycling unit. Tested unit via newfi device. Only active alert is control power reset. Cycle tested all components individually ,good. Started regular wash cycle, found ui lost illumination and paused cycle, unit regained and continued wash cycle. Also found ui random power on . Inspected door inner components. Found failed vent and seal. Causing unit to allow water intrusion, during wash cycle. Needs new ui,harness, element, vent and seal. Requires auth. ; ordrng 1 5220FR2075L (?AIR ASM) and 1 WD08X10092 (SEAL) and 1 WD21X31909 (CONFIGURED UI BOARD) and 1 WD21X24414 (HARNESS) and 1 WD05X30298 (ELEMENT)"
We serviced a
SAMSUNG WALL OVEN
Model NQ70M7770DS/AA
Near Rockwall, TX 75087
Patrick
Job Details: 02/22/2023
Replaced door. Tested unit. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6500AV/A2 11
Near Dallas, TX 75225
John
Job Details: 02/22/2023
Customer concern is washer leaking. Entered service mode and found AC6 error stored for lose of communication between main and sub PCB. Put unit into rinse and spin and found water leaking from dispenser assy due to it being clogged up. Also found unit unable to spin and giving AC6 error. Followed steps in STG and found no voltage exiting sub PCB. Must replace dispenser and sub PCB.; ordrng 1 DC61-02636B (HOUSING DRAWER-LOW) and 1 DC97-16141A (ASSY S.HOUSING DRAWER UPPER) and 1 DC92-01531C (ASSY PCB KIT)
We serviced a
LG WASHER-TOPLOAD
Model WT5101HV
Near Tacoma, WA 98466
Cejay
Job Details: 02/22/2023
"Customer concern is that washer is making a noise durring cycle. Removed agitator and rotor, was abled to replicate noise by spinning gearcase output shaft. Found failed gearcase causing noise durring operation, needs new gearcase. Requires Auth. ; ordrng 1 AEN73131406 (HOUSING ASSEMBLY,CLUTCH), states that autho needed"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9151YW00
Near Lakewood, WA 98499
Cejay
Job Details: 02/22/2023
"Installed previously ordered door seal, cycle tested washer no leaks all checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW1
Near Dallas, TX 75219
Lane
Job Details: 02/22/2023
Installed new drain pump and lid assembly. Performed multiple function tests after repair. All functions checked good at time of service.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8000DW4
Near Forney, TX 75126
Patrick
Job Details: 02/22/2023
"Customer concern, door latch broken. Confirmed. Must replace. ; ordrng 1 WPW10610880 (Latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Forney, TX 75126
Patrick
Job Details: 02/22/2023
"Customer concern, unit leaks during use. Found leak at detergent dispenser. Must replace. ; ordrng 1 WPW10671905 (Dispenser)"
We serviced a
SAMSUNG RANGE
Model NE63T8511SS/AA 03
Near Enumclaw, WA 98022
Cameron M.
Job Details: 02/22/2023
"Customer concern is that range produces noise during convection and airfry cycle. Cycle tested unit, found seized convection fan motor. Causing unit to not run convection fan. Also found open convection element, causing unit to not heat properly during convection cycle. Needs new convection motor and element. Advised customer parts show out of stock, may take time to get parts. ; ordrng 1 DG47-00017C (HEATER SHEATH-CONVECTION)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Dallas, TX 75205
Lane
Job Details: 02/22/2023
Replaced sump and motor. Preformed multiple function and leak tests after repair. All functions checked good at time of service.
We serviced a
KENMORE RANGE
Model 79092703014
Near Tacoma, WA 98445
Cejay
Job Details: 02/22/2023
Installed previously ordered clock timer and new wire connections. Cycle tested oven verified operation of bake and broil elements. Preformed temperature checks. All checks good.
We serviced a
HOTPOINT DISHWASHER
Model HDA3540N20SA
Near Mesquite, TX 75149
Patrick
Job Details: 02/22/2023
"Customer concern, unit leaking. Found drip from sump. Replaced sump. Tested unit, loud buzz from new solenoid when activated. Good 120vac to solenoid. Replaced new with old and retested, all checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Dallas, TX 75230
Lane
Job Details: 02/22/2023
Installed new transmission and slider with new rotor. Performed multiple function tests after repair. Noise addressed on original call was confirmed to be nonexistent after repair.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC465HW2
Near Garland, TX 75042
Patrick
Job Details: 02/22/2023
"Customer concern, unit stuck on sensing. Confirmed. Manually canceled cycle. F0e2 of balance code. Cleared. Calibrated, good. Tachometer verification good. H/c good. Normal cycle empty good water level. Spin cycle with 6 towels good. No fault found at this time."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5
Near Puyallup, WA 98374
Cejay
Job Details: 02/22/2023
"Customer concern is that washer is showing multiple error codes and is not spinning clothes out all the way. Lower washer error codes. LC1,5C,AC7,5C,DC,5C,AC7,Upper washer error codes. 1LC1,1DC,1DC4,1DC,1DC4,1DC,1DC4. Manual checks upper and lower washer good except lower washer failed to drain, found clog in pump hose causing lower washer not to drain. Cleared clog cycle tested washer all checks good."
We serviced a
LG WASHER-FRONTLOAD
Model WM2487HRMA
Near Dallas, TX 75209
John
Job Details: 02/22/2023
Customer concern is washer not spinning giving UE error and making loud noise. Found basket loose inside tub with alot of play from failed bearing. Needs new rear tub and basket. AHS to supply parts.; ordrng 1 AJQ73413811 (Rear tub assy) and 1 3045ER1017L (Basket)
We serviced a
KITCHENAID DISHWASHER
Model KUDM01TJBS0
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 02/22/2023
"Customer concern is that dishwasher console is broken and door seal dislodged. During initial inspection found broken console, causing water intrusion and leak from bottom of door. Also found failed tub seal, causing water leak during operation. Found clogged upper and lower spray arms causing poor wash quality. Also found sticking inlet, causing loud harmonic noise during fill portion of cycle. Needs new console, door seal, upper and lower spray arms. And inlet. Advised customer parts show NLA. AHS to supply. Requires auth ; ordrng 1 8269942 (Console) and 1 WP8531669 (Inlet) and 1 W10542314 (DOOR SEAL) and 1 WPW10320510 (SPRAY ARM LOWER) and 1 WP8535083 (SPRAY ARM UPPER)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2800XTVY0
Near Carrollton, TX 75007
John
Job Details: 02/21/2023
Customer concern is DW not cleaning. Found unit not filling. Tested inlet valve. Valve getting power but not opening. Needs new inlet valve. Found water supply valve frozen in place and unable to be turned off. Advised Customer that service valve will need to be replaced before DW repair can be completed. Customer advised that they will contact RPS once valve is repaired.; ordrng 1 WPW10158389 (valve-inlt)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB865GW0
Near Corinth, TX 76208
Lane
Job Details: 02/21/2023
Installed new gearcase and slider. Performed multiple function and leak tests after repair. All functions checked good at time of service.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA48J7770AP/A2
Near Tacoma, WA 98407
Cameron M.
Job Details: 02/21/2023
"Customer concern is that washer does not lock lid and start cycle. Cycle tested unit. Found debris in cold inlet valve, causing restricted water flow. Cleaned inlet Cycle tested unit 3x. Found no active mechanical defect Advised customer to monitor and call if issue persists."
We serviced a
GE RANGE
Model PP989DN3BB
Near Plano, TX 75075
John
Job Details: 02/21/2023
"Customer concern is Left Front burner is getting too hot. Found when burner is first turned on to setting 3, unit heats as designed to 250 degrees. When burner is set to high it heats to and maintains 700 degrees, however, if it is turned back down to setting 3 from high, burner drops temp to 625 and maintains. Recommend replacing left front bridge burner and infinite switch.; ordrng 1 WB24X10176 (switch infinite FL) and 1 WB30X43560 (BRIDGE HEATING ELEMENT REPLACEMENT KIT left)"
We serviced a
LG WASHER-FRONTLOAD
Model WM2688HWM
Near Saint Paul, TX 75098
John
Job Details: 02/21/2023
Came to install new inlet valves. Found that one of the solenoids on new quad valve was broken out of the box and unable to be installed. Need new quad valve.; ordrng 1 5220FR2008F (Inlet valve quadruple)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW7000AW0
Near Irving, TX 75063
Lane
Job Details: 02/21/2023
Part was ordered instead of being shown as truck dock. No repairs needed.
We serviced a
GE WALL OVEN
Model PT956SM2SS
Near Farmers Branch, TX 75234
Lane
Job Details: 02/21/2023
Installed ordered parts and performed function test on upper and lower ovens. All functions checked good at time of service.
We serviced a
GE RANGE
Model PS960SL1SS
Near Plano, TX 75074
John
Job Details: 02/21/2023
"Customer concern is oven controls not responding after Mother in Law cleaned control panel. Found that unit had accidently been put into Sabbath mode causing oven controls and lights to be unresponsive. Turned off Sabbath mode. All checks good, unit functioning as designed. Advised Customer how to enter and exit Sabbath mode as well as control lock in case issue arises again."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Puyallup, WA 98372
Cameron M.
Job Details: 02/21/2023
Customer concern is that washer goes out of balance. Cycle tested unit 3x with customer provided load of towels. Found no mechanical issues at this time. Advised customer on proper loading practices. Also advised customer on regular cleaning intervals and using high quality detergent
We serviced a
GE RANGE
Model JB655SK7SS
Near Rowlett, TX 75088
Patrick
Job Details: 02/21/2023
"Customer concern, clock works but nothing else does. Found improper voltage to unit from wall. Customer must change service to electrician."
We serviced a
GE DISHWASHER
Model PDW8680N20SS
Near Dallas, TX 75248
John
Job Details: 02/21/2023
"Installed new control board, control panel, and inlet valve. Upon start up UI not responding and no lights lighting up. Cycled power and reseated ribbon cable. No change. Found control board not supplying any voltage to UI. Control board bad out of box needs new control board.; ordrng 1 WD21X10369 (module control asm), states that autho needed"
We serviced a
LG DRYER-ELECTRIC
Model DLE8377NM
Near Tacoma, WA 98407
Cejay
Job Details: 02/21/2023
"Installed previously ordered AHS provided rear rolleres, pully, belt and light bulb, prefromed airflow test failed (red). Preformed second air flow test with vent disconnected verifed with customer pass. Advised customer dryer vents need service before resuming normal operation of dryer. Customer signed airflow acknowledgement."
We serviced a
LG DISHWASHER
Model LDS5540ST
Near Sumner, WA 98391
Cameron M.
Job Details: 02/21/2023
Installed previously ordered vario motor and switch. Cycle tested unit. All checks good
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS 0
Near Lakewood, WA 98498
Cejay
Job Details: 02/21/2023
"Customer concern is that dishwasher did not start cycle and clean light was flashing. Pulled error codes via service mode. 7-1. Found stripped wash motor causing dishwasher not to operate, needs new wash pump. Follow up scheduled for 03/01 8-12pm; ordrng 1 W11414076 (BASE-PUMP)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model MAH6500AWW
Near Tacoma, WA 98444
Cejay
Job Details: 02/21/2023
"Customer concern is that washer is not draining and is loud during spin cycle. Washer drains, advised customer water noise is normal operation as it is part of the balance ring for the basket. Found failed bearing causing lound noise durring operation. Needs new out tub assembly, spinner support and tub seal. Advised parts show discontinued. AHS to supply. Requires Auth. Requires second tech. ; ordrng 1 22004464 (Out tub) and 1 22004081 (Spinner) and 1 WP22002077 (Tub seal)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED7500GW0
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 02/21/2023
"Customer concern is that dryer not heating efficiently, multiple cycles to dry clothes. Preformed airflow test, failed (red). Preformed temperature checks high heat, in range. All checks good. Advised customer dryer vent duct needs to be cleaned. Also advised customer dryer vent hose should be shortened to allow sufficient airflow. Also advised customer on proper loading practices."
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL4
Near Dallas, TX 75240
John
Job Details: 02/21/2023
Customer cocnern is DW will not start. Found when any buttons are pushed the control lock flashes. Removed control lock. Cycle tested unit. All checks good. Advised Customer about how to turn on and off control lock.
We serviced a
KENMORE DRYER-ELECTRIC
Model 11068102310
Near Garland, TX 75040
Lane
Job Details: 02/21/2023
Customer stated dryer takes several cycles to dry. Performed diagnostics found dryer vent completely blocked. Advised customer to not run dryer until vent is professionally cleaned.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Spanaway, WA 98387
Cejay
Job Details: 02/21/2023
"Customer concern is that dishwasher is leaking. Verified dishwasher is level. Pulled error codes F8E4,F9E2,FAE2,F8E4. Over suds condition present. Rinsed out suds, checked error codes agian, errors did not return, all checks good. Advised customer on using high quality dedergent and rinse aid and running regular cleaning cycles. No mechanical or component failures at time of service."
We serviced a
HOTPOINT RANGE
Model AAP222VAW1
Near Dallas, TX 75243
Patrick
Job Details: 02/21/2023
"Customer concern, unit speaker and no longer works. Found melted terminal block. Must replace. ; ordrng 1 W10181453 (Terminal block) and 3 W10179708 (Screw)s and 6 WP112432 (Nut)s"
We serviced a
GE DISHWASHER
Model GDF520PGJ6WW
Near Dallas, TX 75243
Patrick
Job Details: 02/21/2023
Replaced ui. Tested unit. All checks good.
We serviced a
KENMORE DISHWASHER
Model 66515829000
Near Carrollton, TX 75007
Lane
Job Details: 02/21/2023
Customer stated dishwasher won't start cycle and flashes lights. Preformed diagnostics foumd . dishwasher will not go into test cycle or diagnostic function. Electronics need to be replaced and other issue may haft to be addressed after initial repair..; ordrng 1 3384781 (Control panel) and 1 3384563 (Micro computer)
We serviced a
LG RANGE
Model LRE3194ST/00
Near Spanaway, WA 98387
Cejay
Job Details: 02/21/2023
Customer concern is that range shown F9 error and is not heating. Found failed sub PCB causimg oven not to heat. Needs new sub PCB. Installed new sub PCB and new spade connectors. Cycle tested bake and broil elements all checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV5471AEW/XAA 02
Near Puyallup, WA 98374
Cejay
Job Details: 02/21/2023
Customer concern is that dryer is taking a long time to dry. Preformed airflow test pass. Preformed temperature checks good. No mechanical or component failures at time of service. Advised customer on seperating mixed loads.
We serviced a
GE WALL OVEN
Model JRP28SK4SS
Near Garland, TX 75043
Patrick
Job Details: 02/21/2023
"Customer concern, unit will not heat properly. Both ovens set to 400 on arrival. Both compartments maintained set point accusatory through sensual cycles. No stored error codes. All checks good at this time."
We serviced a
GE DISHWASHER
Model GDF520PGJ5BB
Near Rowlett, TX 75088
Patrick
Job Details: 02/21/2023
"Customer concern, unit will not drain. Water in tub on arrival. Used nufi to activate drain. Found drain slow. Removed debris from drain line. Ran fill test. Good fill, good drain. All checks good."
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Bonney Lake, WA 98391
Cejay
Job Details: 02/21/2023
"Installed previously ordered LED display, set clock. All checks good."
We serviced a
SAMSUNG RANGE
Model NX58T5601SW/AA
Near Graham, WA 98338
Cameron M.
Job Details: 02/21/2023
Installed previously ordered parts. Closely inspected for continuing gas release. Cycle tested unit. All checks good
We serviced a
KENMORE WASHER-TOPLOAD
Model 79631622310
Near Plano, TX 75093
John
Job Details: 02/20/2023
"Customer cocnern is washerwont start, giving IE code. Upon opening console, found large amount of damage from rodents. Exposed wires, holes in fill hoses and large amount of droppings. Advised Customer that rodent damage is not covered under their warranty."
We serviced a
FRIGIDAIRE RANGE
Model FEF326FSB
Near Dallas, TX 75228
Patrick
Job Details: 02/20/2023
"Customer concern, neither bake nor broil functioning. Confirmed. Found eoc failed. Must replace. ; ordrng 1 5304518660 (Eoc) and 1 316220728 (Overlay)"
We serviced a
AMANA DRYER-ELECTRIC
Model NED5800HW0
Near Wylie, TX 75098
John
Job Details: 02/20/2023
Customer cocner is door seal is comming off. Re installed door seal. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WA456DRHDSU/AA
Near Dallas, TX 75206
Patrick
Job Details: 02/20/2023
"Customer concern, unit not filling. No stored error codes. Tested unit through rinse cycle. Unable to reproduce failure."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6230HW1
Near Dallas, TX 75220
Lane
Job Details: 02/20/2023
Replaced suspention rods and performed multiple function tests after repair. All functions tested good at time of service.. advised customer on l9ad size and sorting.
We serviced a
FRIGIDAIRE RANGE
Model JP3030DJ3BB
Near Irving, TX 75038
Lane
Job Details: 02/20/2023
Installed new burner and fixed loose connection. Performed multiple function tests after repair. All functions checked good at time of service.
We serviced a
GE DISHWASHER
Model GSD5560G00SS
Near Irving, TX 75039
Lane
Job Details: 02/20/2023
Installed new spray arms and performed multiple function tests after repair. All functions checked good at time of service.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB865GW0
Near Graham, WA 98338
Cejay
Job Details: 02/20/2023
Installed previously ordered control panel and main control. Cycle tested washer all checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500BC0
Near Eatonville, WA 98328
Cameron M.
Job Details: 02/20/2023
Customer concern is that washer produces f2 error. Confirmed f2(stuck key) error. Unable to fully determine what key is causing unit to produce noise and error during middle of wash cycle. Advised customer on repair operation. Customer declined repair at this time.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45T6000W/A3
Near DuPont, WA 98327
Cejay
Job Details: 02/20/2023
"Customer concern is that dryer is not heating, prefor,ed airflow test failed (red). Customer made unit acsessible. found dryer too close to wall crushing vent. Found open element causing dryer not to heat, needs new element. Installed new element, cycle tested dryer all checks good. Advised customer dryer vents need ser ice before resuming operation of dryer. Customer signed airflow acknowledgement.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5 01
Near University Place, WA 98467
Cejay
Job Details: 02/20/2023
"Installed previously ordered door seal. Cycle tested washer rinse cycle for leaks, all checks good. Left failed door seal with customer."
We serviced a
GE DISHWASHER
Model GDT580SGF6BB
Near Ruston, WA 98407
Cejay
Job Details: 02/20/2023
"Customer concern is that dishwasher is not drying and has oversuds conditions. Pulled error codes F16 high water temperature. Incoming water temperature is 122? found heavy sludge build up in sump assembly possibly causing flood switch to fault out. Needs new flood switch. Cleared debris from sump. Installed new flood switch, verified operation of element. Applied firmware update. Advised. Customer on using high quality dedergent and rinse aid along with regular cleaning cycles. All checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV56H9100EG/A2
Near Irving, TX 75039
Lane
Job Details: 02/20/2023
Installed new motor assembly and performed multiple function tests. All functions checked good at time of service.
We serviced a
GE WALL OVEN
Model ZET2S0M1SS
Near Sumner, WA 98390
Cameron M.
Job Details: 02/20/2023
"Customer concern is that top oven temperatures lower than prescribed. Lower oven running at 425 roughly 7 minutes into cycle oven powers down. Found faulty contacts in lower oven encoder switch., causing unit to power off lower over. To be reset by customer. Needs new encoder switches. Preformed temperature checks in upper oven , in range. AHS TO SUPPLY ; used 1 Wb24t10129 (RANGE TEMPERATURE ENCODER), and 1 Wb24t10128 (ENCODER ASM MODE) from stock"
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Steilacoom, WA 98388
Cejay
Job Details: 02/20/2023
"Customer concern is that dishwasher was shu5ting off mid cycle but now dose not turn on. Verifed 120v at wall. Confirmed 120v into main PCB, confirmed 16Vdc to user board but no response from UI board. Needs new UI board and main PCB. Requires Auth. ; ordrng 1 AGM76429511 (PARTS ASSEMBLY,SVC) and 1 AGL75172632 (PANEL ASSEMBLY,CONTROL)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW2
Near Lakewood, WA 98498
Cejay
Job Details: 02/20/2023
Customer concern is that washer is leaking. Drain pipe on house side has restriction causing washer to back flow durring drain cycle. Advised customer plumber is needed.
We serviced a
GE DISHWASHER
Model PDT715SYNFS
Near Buckley, WA 98321
Cameron M.
Job Details: 02/20/2023
"Customer concern is that dishwasher does not respond to imput during cycle selection. Found Cromer bezel broken off door, caused by contact with cabinet. Also Found failing users interface ,causing intermittent difficulty selecting wash cycle. Needs new top ui. Follow up visit scheduled for 3/3 8-12; ordrng 1 WD21X25381 (CONFIGURED TOP UI CONTROL WITH COVER)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW0
Near Buckley, WA 98321
Cameron M.
Job Details: 02/20/2023
"Customer concern is that washer produces noise during operation and does not spin clothes out. Cycle tested unit. Found stripped hub causing excess tub play, causing unit to not spin clothes out fully. Needs new hub. Installed new hub cycle tested unit. All checks good. Calibrated unit. Cycle tested unit once again. All checks good. Advised customer on regular cleaning intervals for optimal performance. Advised customer on proper loading practices. ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500BC0
Near Eatonville, WA 98328
Cameron M.
Job Details: 02/20/2023
"Arrived to install previously ordered parts, found basket completely full. Drained unit. Installed new hub ,drain pump and inlet valves. Cycle tested unit Found rag blocking drain pump. Removed rag cycle tested unit again. All checks good. Advised customer hot water supply valve stuck closed plumber is needed to correct the issue. Collected payment via check payment."
We serviced a
LG WASHER-FRONTLOAD
Model WM1388HW
Near Dallas, TX 75204
Patrick
Job Details: 02/20/2023
"Customer concern, unit not draining. Pump energizes but does not pump. Replaced drain pump from truck stock. Tested unit. All checks good. ; used 1 4681EA2001T (Drain pump) from stock"
We serviced a
FRIGIDAIRE LAUNDRY CENTER
Model FLCE7522AW1
Near McKinney, TX 75071
John
Job Details: 02/20/2023
Customer concern is dryer makes loud scrapping sound. Found heating element open and the loose coil rubbing back of drum causing noise. Needs new heating element.; ordrng 1 137392702 (Heater)
We serviced a
GE WASHER-FRONTLOAD
Model GFW550SSN0WW
Near Allen, TX 75002
John
Job Details: 02/20/2023
Customer concern is washer leaking from dispenser drawer and door. Found dispenser leaking down to door and running around door. Found dispenser drawer and fill hose clogged with hardened up fabric softener causing leak. Needs new dispenser drawer and fill hose.; ordrng 1 WH42X35099 (MANUAL DISPENSE DRAWER) and 1 WH01X29652 (Fill hose)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV330AEW/XAA
Near Dallas, TX 75243
Lane
Job Details: 02/20/2023
Customer stated dryer runs but doesn't heat. Preformed diagnostics found faulty heating element. Replaced heater assembly and performed multiple function and heat cycle tests after repair. ; used 1 DC97-14486A (Heating element) from stock
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US 02
Near Spanaway, WA 98387
Cejay
Job Details: 02/20/2023
"Customer concern is washer will not spin. Upon arrival washer was away from wall with a towel around the supply lines which are leaking. Pulled error codes, 3C1,DC,DC1,DC,DC1,DC,DC1,Basket is binding, found debris inbetween tub and basket, removed debris, drive hub uninstalled ok but. Upon reintallation found drive hub threads damaged. Upon removel of agitator bolt lock washer stuck mid way on bold threads causing damage to agitator. Spin test washer failed to spin, need new drive hub, gearcase, main PCB, agitator bolt. Advised customer parts show out of stock and ,ay take time to receive. AHS to supply. Requires Auth; ordrng 1 6021-001573 (NUT-HEXAGON) and 1 DC60-40133A (BOLT PULSATOR) and 1 DC97-18439B (ASSY CLUTCH-MODULE) and 1 DC92-02393M (ASSY PCB MAIN)"
We serviced a
LG DRYER-ELECTRIC
Model DLE5001W
Near Dallas, TX 75225
Patrick
Job Details: 02/20/2023
"Customer concern, unit not drying clothes. Unit passes air test yellow. Found no heat. Good 240vac to unit. Significant fire damage inside unit. Unit put in for review. Auth # 100ggli. Left unit unplugged."
We serviced a
SAMSUNG RANGE
Model NE59R4321SS/AA
Near Irving, TX 75061
Patrick
Job Details: 02/20/2023
Wrong infinite sw. Need front left infinite sw. Samsung website down. ; saved tckt
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Garland, TX 75043
John
Job Details: 02/20/2023
Customer concern is dryer not heating. Found open heating element causing no heat condition. Needs new heating element.; ordrng 1 279838 (Element)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Addison, TX 75001
Lane
Job Details: 02/20/2023
Customer stated washer over fills. Performed diagnostics found no stored fault codes. Recalibrated washer and Performed full function test. Advised customer on load size and factory programming regarding cycle selection.
We serviced a
WHIRLPOOL RANGE
Model WFE525SOJZ0
Near Carrollton, TX 75006
Lane
Job Details: 02/20/2023
Customer stated right front burner dual function doesn't work. Performed diagnostics found right front burner is only a single function burner. Customer instruction on burner function.
We serviced a
GE DISHWASHER
Model DOT575SGF0BB
Near Carrollton, TX 75007
Lane
Job Details: 02/20/2023
Customer stated dishwasher doesn't dry. Preformed diagnostics found faulty flood switch. Replaced part and performed full function test. All functions checked good at time of service.; used 1 WD21X10519 (Flood switch) from stock
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Eatonville, WA 98328
Cameron M.
Job Details: 02/20/2023
"Customer concern is that oven temperatures lower than set temperature. Preformed temperature checks, in range. Advised customer on surface vs soaking temperatures. Also advised customer of information per Samsung STG service bulletin. Unit operating as designed."
We serviced a
LG RANGE
Model LRE3061BD/00
Near Spanaway, WA 98387
Cameron M.
Job Details: 02/17/2023
"Customer concern is that over take long time to preheat, Broil elements not functioning. Found corroded and shorted wire connection to broil element. Installed new spade connecter. Cycle tested unit, all checks good. Preformed temperature checks, in range."
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8000BW0
Near Puyallup, WA 98375
Cameron M.
Job Details: 02/17/2023
"Customer concern is that dryer does not tumble. Found open thermal fuse, causing unit to not tumble. Needs new thermal fuse. Installed new thermal fuse. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit all checks good. Collected payment via debit card Payment. ; used 1 WP3390719 (FUSE-THRML) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS 1
Near Puyallup, WA 98374
Cejay
Job Details: 02/17/2023
"Customer concern is that dishwasher is not starting a cycle.Pulled error codes via service mode. 4-3,10-1,6-2, dishwasher will fill and drain but dose not activate wash motor. Found failed wash motor and faulty main control. Needs new main control and pump and motor assembly. Requires auth. ; ordrng 1 W11305303 (CONTOL, ELECTRONIC) and 1 W11085683 (PUMP&MOTOR)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF409ANW/XAA
Near Mesquite, TX 75150
Patrick
Job Details: 02/17/2023
"Customer concern, intermittent leak from front, door stays locked, won't spin out clothes. Found torn bellows and ds error code. Must replace door lock and door seal. ; ordrng 1 DC64-00519B (Door lock) and 1 DC64-00802C (Bellows)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW0
Near Mesquite, TX 75150
Patrick
Job Details: 02/17/2023
"Customer concern, unit noisy. Found agitator bolt loose. Tightened bolt. Tested unit. All checks good. No stored error codes. All checks good."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50K8600AV/A2
Near Puyallup, WA 98371
Cejay
Job Details: 02/17/2023
"Custome4 concern is that washer is not draining. Evacuated water from tub. Found clog in drain pump. Unable to remove blockage, needs new drain pump. Imstalled new drain pump, removed Y fitting on cold water supply for testing, cycle tested washer all checks good. Reinstalled Y fitting. Installed new zip tie on drain line."
We serviced a
LG WASHER-FRONTLOAD
Model WM3050CW
Near Forney, TX 75126
John
Job Details: 02/17/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL RANGE
Model RF368LXPS 0
Near Tacoma, WA 98407
Cejay
Job Details: 02/17/2023
"Customer concern is that oven is not heating up properly. 212v incoming. Bake and broil elements test good continuity. Temp probe ohms in range 1.061 k ohms. Found signs of failed infinte switches. Temp checks on oven show temps are way out of range. Needs new infinte switchs, control board and temp sensor. Requires Auth. ; ordrng 1 WP6610456 (CONTROL, RANGE (BLACK)) and 1 WP3149400 (SWITCH, INFINITE RF and LF) and 1 WP3149404 (SWITCH, INFINITE RR and LR) and 1 WPW10181986 (sensor)"
We serviced a
GE DRYER-ELECTRIC
Model DCVH515EF0WW
Near Lake Tapps, WA 98391
Branden W.
Job Details: 02/17/2023
"Customer concern is that dryer makes squeaking noise and now makes loud knocking noise. Found front bearing worn through causing drum to contact motor and blower housing causing noise. Needs new front bearing, rear bearing, motor and blower. Auth needed. ; ordrng 1 WE49X21874 (dryer bearing repair) and 1 WE25M40 (rear drum bearing kit) and 1 WE03X25634 (motor & blower asm) and 1 WE14M89 (blower housing)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFC7500VW2
Near Dallas, TX 75219
John
Job Details: 02/17/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Tacoma, WA 98406
Cejay
Job Details: 02/17/2023
"Customer concern is that dishwasher is not draining. Upon arrival unit had standing water in tub. Pulled error codes. F6E4,F8E2,F3E4,F8E1. Found clog inside airgap and pump filter, foumd glass in sump assembly. Confirmed 120v to drain motor, no activation. Damage from glass in sump assembly will cause cavitation. Needs new drain motor and sump assembly. Follow up schedluled for 02/22 1-5pm; ordrng 1 WPW10605057 (PUMP&MOTOR) and 1 WPW10348269 (PUMP-DRAIN)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Dallas, TX 75228
Lane
Job Details: 02/17/2023
Installed main control. Washer is responsive after part change. During calibration procedure washer gave fault code for lid lock. Lid lock will haft to be changed to complete repair.; ordrng 1 W10787878 (latch)
We serviced a
KENMORE DISHWASHER
Model 66513594K600
Near Dallas, TX 75238
Lane
Job Details: 02/17/2023
Customer stated dishwasher won't come on. Preformed diagnostics foumd unit working correctly at time of service. Unable to duplicate problem. Advised customer door must be completely shut for control panel to operate.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW2
Near Garland, TX 75042
Lane
Job Details: 02/17/2023
Customer stated washer has an intermittent noise and sometimes won't finish cycle. Preformed diagnostics found no stored fault codes. Ran test cycle with load foumd belt did slip causing a high pitched noise. Drive pulley and belt need to be replaced. All other functions checked good at time of service. ; ordrng 1 W10808317 (belt) and 1 W10721967 (drive pulley)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FC3
Near Orting, WA 98360
Cameron M.
Job Details: 02/17/2023
"Customer concern is that washer washes and drains but not spinning. Found damaged slider, causing unit to not spin. Needs new slider. Installed new slider. Cycle tested unit. All checks good. Collected payment via card Payment. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 02/17/2023
"Installed previously ordered pump, element and main board. Cycle tested unit, all checks good"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Lakewood, WA 98498
Cejay
Job Details: 02/17/2023
"Installed previously ordered control panel, verified all button are responsive. All checks good."
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Buckley, WA 98321
Branden W.
Job Details: 02/17/2023
Customer concern is that washer will not complete a cycle. Found F8 E1 (long fill) error stored. Also found hot and cold supply lines backwards. Customer had hot water supply turned off. This caused fill time out error and unit to not complete cycle. Unable to reverse fill hoses as water supply valves do not close completely as also leak. Advised a plumber is needed.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA 01
Near Sumner, WA 98390
Cameron M.
Job Details: 02/17/2023
Installed previously ordered drain pump cycle tested unit. All checks good..advised customer on using high quality detergent.
We serviced a
GE DISHWASHER
Model GDWT260R10SS
Near Dallas, TX 75219
Patrick
Job Details: 02/17/2023
"Customer concern, unit will not power on. Found burned control and damaged keypad ribbon. Must replace. ; ordrng 1 WD34X11587 (Keypad) and 1 WD21X10404 (Control)"
We serviced a
MAYTAG COOKTOP
Model MEC7430WB01
Near Grand Prairie, TX 75050
Patrick
Job Details: 02/17/2023
Replaced cooktop. Tested unit. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB
Near Tacoma, WA 98499
Cejay
Job Details: 02/17/2023
"Customer concern is that dishwasher is not draining and is not dryer, also dishes come out with residue on them. No model tag. No stored error codes. Inco,ing water temp 112?F prefomed service dianostic cycle. Verified operation of element. Multiple cycle tests fill vale operation everytime, stress tested drain pump. Drain pump operational, visually verified check valve operation. No highloop installed. Could not replicate errors. No mechanical or component failures at time of service. Advised customer minimum wqter temp required is 120?F, advised customer on using high quality dedergent with rinse aid, advised customer plastics do not dry efectively in dishwasher. Advised customer on intallation of high loop. Advised customer electrical wiring to disposal may be causing issues with dishwash that were not apparent at time of service. Recommend electrician service disposal and dishwasher electrical supply. ; ordrng 1 W11109156 (CNTRL-ELEC)"