Local Reviews
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Jacob P.
DRYER-ELECTRIC MAYTAG MEDX600XW0 "Customer complaint of noisy dryer. Found worn idler pulley causing screeching sound. Replaced idler pulley. Test cycled, all checks ok.; used 1 279640 (Pulley) from stock"
Jacob P.
DRYER-ELECTRIC KENMORE 11062622100 "Customer complaint of dryer not turning on. Found open thermal fuse causing no power. Performed air flow test, failed. Advised customer that vent from back of dryer to outside needs to be cleaned before using machine again. Replaced thermal fuse. Test cycled, all checks ok.; used 1 WP3392519 (Thermal fuse) from stock"
Jacob P.
RANGE WHIRLPOOL WEE510S0FS2 "Installed previously ordered control board. Test cycled, all checks ok."
Jacob P.
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 01 "Customer complaint of drum not turning. Put machine into drain and spin, ran fine. Checked drain pump filter, clear. Filled machine, drained, let it spin. Tested with a load, machine goes out of balance very easily. Found unit with weak shocks. Needs new shocks.; ordrng 4 DC66-00470A (Shocks)s"
Jacob P.
COOKTOP GE JGP3030SL1SS "Customer complaint of gas smell under unit. Found multiple joints without teflon and some with incorrect teflon used. Put gas rates teflon on all joints, found leak coming from regulator. Needs new regulator.; ordrng 1 WB19T10089 (Regulator)"
Jacob P.
DRYER-ELECTRIC SAMSUNG DVE50M7450P/A3 "Customer complaint of dryer starting by itself and clothes are still damp. Found control board with a stuck relay causing control board to send constant voltage to motor, needs new control board. Also found a grime build up on moisture sensor causing cycle to end before clothes are dry. Cleaned moisture sensor. Cycle tested checks ok. ; ordrng 1 DC92-01729P (ASSY PCB MAIN)"
Branden W.
WASHER-FRONT LOA GE GFW450SSM1WW Customer complaint that washer will not wash or spin. Error E39 stored. Found dispenser motor not operating causing unit to not operate. Needs new motor; ordrng 1 WH43X10059 (Dispenser motor)
Branden W.
DISHWASHER KENMORE 66516579201 Customer complaint dishwasher not cleaning. Found failed heating element causing no hot water and poor wash results. Needs new element. Also found pressure switch leaking. Needs new switch. Both parts are NLA. AHS to supply if available. ; ordrng 1 8194200 (Heating element kit) and 1 8268477 (Pressure switch assembly)
Branden W.
DRYER-ELECTRIC SAMSUNG DV220AEW/XAA "Customer complaint that unit is not tumbling. Found failed motor causing unit not to run. Needs new motor, also found seized idler pulley. Needs new idler pulley. ; ordrng 1 DC31-00055D (MOTOR INDUCTION-DRYER) and 1 DC93-00634A (Idler pulley) and 1 DC67-00180B (Blower wheel)"
Branden W.
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 02 Customer complaint that both upper and lower washers will not power on. Per tech guide. Needs new user interface board. Next service 7-3 8-12; used 1 DC92-02104A (ASSY KIT;DISPLAY) from stock
Jacob P.
WASHER-FRONT LOA KENMORE 40249032010 Customer complaint of unit not draining. Found drain pump has dead spot on motor causing no drain. Needs new drain pump.; ordrng 1 DC31-00054A (Drain pump)
Jacob P.
RANGE KENMORE 79094203311 "Customer complaint of temps too low. Found temps about 30° low. Adjusted temps up 30°. Test cycled, temps check ok. Found bad convection fan motor causing loud vibration sound. Needs new convection fan motor.; ordrng 1 316256100 (Convection fan)"
Jacob P.
DRYER-ELECTRIC SAMSUNG DV42H5600EP/A3 01 "Customer complaint of dryer making her clothes smell bad. Test cycled dryer, performed air flow test, cycled temps, checked for leaks around washer, under machine, all checks ok and no signs of smell. Machine functioning as designed, advised customer to call back if problem persists."
Branden W.
RANGE KITCHENAID KECD807XBL01 Customer complaint that cooktop glass is cracked. And both rear burners not working. Cycle tested all burners through all heat ranges numerous times. All burners working fine at time of service. Glass is cracked from front towards center. Submitted to ORHP for approval. Collected 75.00 deductible via card; ordrng 1 W10296247 (GLASS ASSY 30' KA DD) and 1 12002793 (Foam tape)
Jacob P.
DRYER-ELECTRIC KENMORE 79680441900 "Performed pm check on dryer. Air flow test failed. Advised customer that vents need to be cleaned. Cycle tested temps, all checks ok. Machine functioning as designed at this time."
Jacob P.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint of unit not cleaning dishes. Found water shut off to machine and excessive food build up in bottom of dishwasher. Test cycled ×3, machine functioning as designed. Advised customer of cleaning filter regularly and not loading food into dishwasher."
Branden W.
DISHWASHER ELECTROLUX EDW5505EPS2 Customer complaint that dishwasher does not work. Has not worked in years. Control panel unresponsive but one light on. 120v to main board. Needs new console and main board. Both parts are NLA. ; ordrng 1 5304470638 (Control panel) and 1 5304475854 (Main control)
Jacob P.
WASHER-TOPLOAD MAYTAG MVWC565FW1 "Customer complaint of squealing sound in spin cycle. Found clutch and belt soaked in oil. Needs new transmission, clutch and belt. Customer needs to talk to husband before going ahead with repair."
Branden W.
DRYER-ELECTRIC SAMSUNG DV45K7600EW/A3 01 "Customer complaint that unit is making a loud squealing noise, and that it's taking a long time to dry clothes.found idler pulley seized, causing squealing sound. Replaced idler pulley. Air flow test came back yellow. Cleaned moisture sensors. Temp checks good. Cycled tested all checks ok.; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
Jacob P.
DRYER-ELECTRIC KENMORE 11069133413 "Installed previously ordered idler pulley. Test cycled, all checks ok"
Jacob P.
RANGE KENMORE 79097423901 Installed previously ordered control board and overlay. New control board does not have 'air guard' function. Also found 2 burner indicator lights are broke. Advised customer we need to research part and order indicator lights.; ordrng 2 316557300 (Indicator light)s
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW5620HW0 "Installed previously ordered door boot. Test cycled, all checks ok. Left failed part with customer."
Jacob P.
DISHWASHER GE PDT715SYN0FS Found sump housing broken where drain pump mounts. Needs new sump.; ordrng 1 Wd35x10382 (Clamps) and 1 WD19X25867 (Sump)
Branden W.
DISHWASHER GE GDF620HMJ6ES Customer complaint that dishwasher will not fill or run cycles. Found broken float. Needs new float. Sending float to customer. They will install. ; ordrng 1 WD21X22822 (DISHWASHER FLOOD FLOAT)
Branden W.
DRYER-ELECTRIC GE GTD65EBSJ3WS Customer complaint that dryer leaves oils stains on clothes. Found sticky residue on drum. Advised to use goo gone and clean drum so transfer to clothing does not occur. Dryer ops as designed.
Branden W.
DISHWASHER SAMSUNG DW80J3020US/AA 01 "Customer complaint that dishwasher does nothing when hitting the start button. Tested power at the outlet checks ok. Found loose connection at wire nuts, tighten wires. cycle tested all checks ok."
Branden W.
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04 "Customer complaint of the dryer starts as soon as you close the door. Found motor relay stuck, cause constant voltage to motor. Needs new control board. Rescheduled for 7/1. 1-5; ordrng 1 DC92-01596D (ASSY HOLDER PCB)"
Jacob P.
DISHWASHER GE GDF570SGJ0BB "Installed previously ordered control board. Test cycled, all checks ok"
Jacob P.
DISHWASHER KITCHENAID KDS-18 "Customer complaint of unit not draining. Found dishwasher full of water. Tested drain, found only 80V from timer to motor and motor ohms out of range. Needs new timer and motor. Parts are NLA, AHS to supply parts.; ordrng 1 C-241912 (Motor assy) and 1 C-242105 (Timer), states that autho needed"
Branden W.
WASHER-FRONT LOA GE GFWR4805F0RR "Customer states washer won't finish cycle and lound in spin cycle. Found failed tub bearings. Causing washer to be loud in the spin cycle and basket to wobble. Needs new rear tub, new gasket, and basket assembly.; ordrng 1 WH45X10137 (BASKET AND TRUNNION ASM) and 1 WH45X10136 (TUB ASM REAR) and 1 WH01X21994 (SEAL ORING)"
Jacob P.
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03 "Customer complaint of unit shaking and going out of balance causing unit to stop cycle. Load that was in machine upon arrival was a very mixed and out of balance load. Tested mems sensor and suspension rods, all checks ok. Tested machine empty, unit finished cycle fine. Rebalanced load that was in machine upon arrival, unit finished cycle just fine. Advised customer of not putting too mixed loads in washer, washer is unable to balance mixed loads of bedding and towels and other articles of clothing at once. Machine functioning as designed."
Jacob P.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer complaint of unit not drying dishes, but ran a load this morning and everything seemed to work okay. Test cycled heating element in service mode, heats to about 300°. Tested water temps at sink, about 120°. And unit has rinse aid. All checks ok, advised customer to call back if problem persists."
Branden W.
OTHER KENMORE 3639530780 Performed pm check. All checks ok
Branden W.
DISHWASHER WHIRLPOOL 665DU1055XTST3 Performed pm check. All checks ok
Branden W.
OTHER KENMORE n/a Performed pm check. All checks ok
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 "Installed previously ordered drum. Test cycled, all checks ok."
Branden W.
WASHER-TOPLOAD WHIRLPOOL WTW8500DC0 Installed new lock lock. Cycle tested. All checks ok.
Branden W.
WASHER-FRONT LOA LG WM3570HWA Customer complaint that washer will be out of balance between wash and rinse. Cycle tested on speed wash with load. All ops ok at this time. Advised to call if issue persists.
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW5620HW0 Customer complaint of intermittent leak. Found large holes in the door boot causing leak. Needs new door boot.; ordrng 1 W11314648 (Door boot)
Jacob P.
WASHER-TOPLOAD KENMORE 11021302013 "Customer complaint of unit getting stuck in wash cycle. Found plugged inlet screen causing slow fill condition. Cleaned inlet screen. Test cycled, all checks ok."
Jacob P.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer complaint of unit not drying dishes. Found unit in heat lockout. Tested heating element in service mode, heats fine. Needs new control board and thermistor.; ordrng 1 W11084121 (Thermistor) and 1 W11305297 (Control board)"
Branden W.
DISHWASHER KENMORE 66513093N413 Customer complaint that dishwasher will not heat. Found dishwasher control in heat lock out (F7-E1) reset board. Unit heats. Per tech guide. Needs new main control and turbidity sensor. ; ordrng 1 W11084121 (SENSOR) and 1 W11306302 (CNTRL-ELEC)
Jacob P.
WASHER-FRONT LOA KENMORE 41741100000 "Customer complaint of unit shaking and moving across the floor. Found right rear shock unmounted from tub. Remounted shock. Test cycled, all checks ok."
Jacob P.
DISHWASHER SAMSUNG DW80K5050US "Installed previously ordered console. Test cycled, all checks ok."
Jacob P.
DISHWASHER WHIRLPOOL DU930PWSQ0 "Customer complaint of unit not draining. Found plugged check valve causing slow drain. Removed debris, unit still draining slowly. Unhooked drain hose connection and vacuumed each end of drain hose to remove any debris. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC GE DBLR333EE1WW "Installed previously ordered front and rear bearing assemblies. Test cycled, all checks ok"
Jacob P.
RANGE KENMORE 79097423901 "Customer complaint of multiple F10 errors (overheat error). Found control board burned. Ohm'd temp probe, ohms in range. Needs new control board and overlay.; ordrng 1 316352207 (Overlay) and 1 316462807 (Control board)"
Jacob P.
DISHWASHER KITCHENAID KDTM404EBS1 "Installed previously ordered sump assy. Test cycled, all checks ok."
Branden W.
DISHWASHER ELECTROLUX EI24ID30QS0A Customer complaint that detergent pods are not breaking down. Found water temps at 105deg. Found lower spray arm not rotating. Found dishes blocking spray path to dispenser. Advised minimum water supply should be 120deg. Cleaned spray arm so it rotated freely. Advised to not block spray path on lower rack when loading. Dishwasher works as designed. Sump filter top broken off. Advised filters are not covered.
Branden W.
WASHER-TOPLOAD GE S2100G9WW "Customer complaint that washer will sometimes leak water. Found clogged pressure hose allowing washer to overfill and leak. Replaced pressure hose. Cycle tested. All checks good. Left clogged hose with customer as it caused a leak. ; used 1 WH41X365 (HOSE,WATER LEVEL) from stock"
Jacob P.
DISHWASHER GE GDF570SGJ0BB "Customer complaint that dishwasher doesn't start. Found unit thinks door is open. Tested door switch at control board, checks ok. Needs a new control board.; rqstng P&A on 1 WD21X24901 (Control board)"
Branden W.
DISHWASHER SAMSUNG DW80M9960US/AA Customer complaint that dishwasher stopped draining after a few uses since last repair. Found piece of glass in drain pump causing no drain. Cleaned pump. Cycle tested. All checks ok
Jacob P.
DISHWASHER SAMSUNG DW80F600UTS/AA 01 "Installed previously ordered vent assy. Test cycled, all checks ok."
Jacob P.
WASHER-TOPLOAD KENMORE 11026002010 "Customer complaint that water was pouring into machine, had to shut off at wall valve to get it to stop. Found inlet valve not closing causing unit to fill while off. Needs new inlet valve.; ordrng 1 W11168740 (Inlet valve)"
Jacob P.
DRYER-ELECTRIC LG DLE7200VE "Customer complaint of unit not heating in 'normal' cycle. Found energy saver turned on causing unit not to heat. Turned energy saver off. Cycle tested temps, all checks ok."
Branden W.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer complaint that dishwasher upper rack is broken from track. Found wheel support broken. Installed new support wheel kit. All checks ok ; used 1 W10712395 (ADJUSTER) from stock
Branden W.
WASHER-FRONT LOA WHIRLPOOL WFW9400VE01 "Customer complaint that washer knocks and sounds like a jet in spin cycle. Found failed tub bearing causing noise and loose basket. Needs rear tub, basket, gasket and belt; ordrng 1 W10772618 (TUB-OUTER) and 1 8182247 (Basket) and 1 WP8181673 (Gasket) and 1 WPW10388414 (Belt)"
Jacob P.
WASHER-TOPLOAD KENMORE 11024922202 "Installed previously ordered pads and pressure switch. Found rear suspension retainer clip broken, needs new retainer clip.; ordrng 1 WPW10145155 (Retainer clip)"
Branden W.
RANGE WHIRLPOOL WFE540H0ES0 Installed new terminal block and customer provided power cord. Cycle tested all element and burners. All checks good.
Jacob P.
RANGE LG LRE30451SW/03 "Customer complaint of unit smoking terribly whenever using oven. Test cycled to 225°, found debris spilled in bottom of oven causing issue. Advised customer to run a self clean cycle and possibly an after market cleaner if self clean doesn't completely get rid of debris. Machine functioning as designed."
Branden W.
WASHER-TOPLOAD SPEED QUEEN AWS45NW Customer complaint that washer stopped working. Was banging in spin. Cycle tested. Unit operating at time of service. All connections tight. Advised to call if issue returns.
Jacob P.
RANGE KENMORE 91193310011 "Customer stated that her previous tenants said that sometimes the oven works and sometimes doesn't. Customer also informed that previous tenants heavily abused machine, inside of oven is very burnt and dirty. Test cycled all surface elements, and oven heating components. All checks ok. Advised customer that since the failure is due to misuse and not normal wear and tear, replacement of the machine won't be covered. Informed best course of action is to run a clean cycle and possibly an after market cleaner if clean cycle doesn't work. Machine functioning as designed at time of service."
Branden W.
WASHER-FRONT LOA KENMORE 79641162410 Installed new rotor. Cycle tested. All checks good.
Jacob P.
RANGE WHIRLPOOL RBS275PVQ00 "Customer complaint of unit producing F3 error and locking oven at varying temps. Per whirlpool tech sheet, needs new control board and temp probe. ; ordrng 1 WPW10340935 (Control board) and 1 WPW10131825 (Temp probe), states that autho needed"
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45H6300EW/A3 01 "Installed previously ordered heating element and idler pulley. Test cycled, all checks ok"
Jacob P.
WASHER-TOPLOAD SAMSUNG WA45H7000AW/A2 11 "Installed previously ordered top assembly. Found that old bleach dispenser will not fit into new top assy. Needs new bleach dispenser.; ordrng 1 DC90-11705A (Bleach dispenser), states that autho needed"
Jacob P.
RANGE SAMSUNG NX58K9850SG/AA "Customer complaint of upper oven not heating. Found weak ignite causing intermittent heating. Replaced igniter. Test cycled, all checks ok.; used 1 Wb13k21 (Igniter) from stock"
Jacob P.
WASHER-FRONT LOA SAMSUNG WF45H6300AG/A2 "Customer complaint of unit not locking. Found front panel warped causing strike to have bad contact with door lock. Readjusted front panel. Test cycled, all checks ok."
Jacob P.
WASHER-FRONT LOA GE GFW850SPN0RS "Customer complaint of unit not using hot water, clothes coming out crunchy and smelly. Test cycled all components, machine functioning as designed. No issues found at this time."
Branden W.
DRYER-ELECTRIC SAMSUNG DV50K7500EW/A3 01 "Customer complaint that dryer will run a few seconds then shut down and has a burning smell. Found shorted motor causing smell and unit to shut down. Also found open heating element causing poor heat and seized rear rollers. Needs new motor assembly. Element assembly and rollers. ; ordrng 1 DC93-00101N (Motor assembly) and 1 DC93-00154A (Heating element), used 2 DC97-16782a (Roller) from stock, states that autho needed"
Jacob P.
RANGE WHIRLPOOL WGG745S0FS "Customer complaint of front left burner taking awhile to ignite. Cleaned surface of burner cap and igniter and adjusted valve. Test cycled, all checks ok."
Jacob P.
WASHER-TOPLOAD GE GTW460ASJ9WW "Customer complaint of unit not filling with enough water and skipping the rinse portion of cycle. Found error 28 stored, invalid cycle selection while running. Performed pressure sensor test, failed. Unit doesn't fill with nearly enough, checked that pressure hose is clear, checks ok. Needs new control board.; ordrng 1 WH18X28642 (Control board)"
Branden W.
RANGE GE JGBP90MEH1BC Customer complaint that oven does not ignite and 2 burners not igniting. Found failed ignitor causing oven to not heat. Replaced ignitor. Cleaned right burner heads. All checks good. ; used 1 WB13K21 (OVEN IGNITER-12" LEAD W/NUTS) from stock
Branden W.
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Customer complaint that dishwasher produces LC error and runs drain pump continuously. L1 line disconnected at dishwasher at time of service. L1 still powered. (Breaker on) unable to remove dishwasher from cavity without risk of damage to floor or cabinets. Dishwasher sitting on runner boards and very tight at top. Leveling feet all the way up. Advised customer they will need to remove dishwasher so service can be performed. Also advised dishwasher will need to be emptied prior to servicing. ; O-emld tckt
Jacob P.
RANGE SAMSUNG NE59J7850WG/AA Customer complaint of front left burner not regulating temps and upper convection fan not working. Found infinite switch not regulating temps. Good voltage to convection fan. Needs new infinite switch and convection fan.; ordrng 1 DG44-01005B (Infinite switch) and 1 DG96-00110F (Convection motor)
Jacob P.
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 11 Customer complaint of broken door boot spring. Needs new door boot spring.; ordrng 1 DC97-04973B (Door boot spring)
Branden W.
DISHWASHER SAMSUNG DW80K5050UW/AA 01 "Installed new drain pump. Dishwasher drains but slowly. Cleaned all drain hoses in dishwasher. Hoses all clear. Still not draining fast enough. Sump assembly plastic casing rough at drain pump causing water turbulence and poor drain. Needs new sump assembly. ; ordrng 1 Sump, states that autho needed"
Branden W.
DISHWASHER KENMORE 58715182401 Customer complaint that dishwasher will not run. And if it does. Dishes are not cleaned. Unable to get dishwasher to run a cycle. 120v to board. No response from board. Needs new board and latch. Unable to test wash performance at time of service. ; ordrng 1 154712101 (CONTROL MODULE) and 1 A00099901 (LATCH)
Branden W.
DRYER-ELECTRIC MAYTAG MED3500FW0 "Customer complaint that dryer is noisy. Found worn idler pulley causing noise. Replaced idler pulley. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 1 279640 (PULLEY,IDLER) from stock"
Branden W.
WASHER-TOPLOAD MAYTAG MVWB865GW0 Installed new lid lock. Cycle tested. All checks ok
Jacob P.
RANGE WHIRLPOOL WFE540H0ES0 "Installed previously ordered bake element. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC GE GTDP300EM1WS "Installed previously ordered knob. Test cycled, all checks ok."
Branden W.
WASHER-FRONT LOA SAMSUNG WF419AAW/XAA 03 "Customer complaint that washer shakes and does not spin water out of clothes properly. Found spider assembly broken on basket. Needs new rear tub, basket, seal and shocks; ordrng 1 DC97-15328L (ASSY S.TUB BACK) and 1 DC97-15478A (ASSY DRUM) and 2 DC66-00470B (DAMPER SHOCK Rear)s and 2 DC66-00470A (DAMPER SHOCK;FRONT)s and 1 DC69-00804A (SEAL TUB), states that autho needed"
Jacob P.
RANGE FRIGIDAIRE LFEF3011LWD "Installed previously ordered control board and overlay. Test cycled, all checks ok."
Branden W.
DRYER-ELECTRIC WHIRLPOOL LEQ8000JQ0 Customer complaint that dryer timer will not advance. Found 120v to timer motor. Motor not driving. Needs new timer. Left voicemail to collect deductible. ; used 1 WP3406725 (TIMER) from stock
Jacob P.
WASHER-FRONT LOA GE GFW480SPK0DG "Customer complaint of unit shaking and making loud noise in spin cycle. Found unit with bad rear bearing. Needs new rear tub, tub gasket and basket.; ordrng 1 WH45X10137 (Basket assy) and 1 WH01X21994 (Tub gasket) and 1 WH45X10136 (Rear tub), states that autho needed"
Branden W.
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Installed new wash pump. Cycle tested. All checks ok
Branden W.
WASHER-FRONT LOA GE GFW450SPK0DG "Customer complaint that washer shakes and smokes. Found broken basket causing drum to scrape front tub and door boot. Needs new rear tub, basket, seal, front tub and door boot. ; ordrng 1 WH45X22914 (WASHING MACHINE TUB REAR) and 1 WH45X23480 (BASKET ASM) and 1 WH08X10054 (TUB SEAL) and 1 WH45X22894 (TUB FRONT) and 1 WH08X20906 (WASHING MACHINE DOOR BOOT SEAL GASKET)"
Jacob P.
DISHWASHER LG LDF6920ST "Customer complaint of unit not washing and 'HE' error (heating circuit error). Found unit not filling with enough water and spray arms full of debris. Per service manual from LG, unit needs new thermistor and control board for 'HE' error. Unit also needs new upper and lower spray arms and case brake for wash results. Upper spray arm is discontinued. Called into HWA to inform of discontinued part, HWA to replace unit. Collected $60 deductible via check. Auth code IL03-00305738."
Jacob P.
WASHER-FRONT LOA SAMSUNG WF45N5300AV/US "Customer complaint of unit shaking and making loud sounds in spin cycle. Found pedestal very unlevel causing machine to go out of balance. Leveled pedestal. Test cycled, all checks ok."
Jacob P.
RANGE HOTPOINT RB790WK1WW "Customer complaint of unit still not heating properly. Found temp probe out of range. Needs new temp probe.; ordrng 1 WB23X5340 (Temp probe), states that autho needed"
Branden W.
DISHWASHER GE GSD2100V55WW Installed new drain solenoid. Cycle tested. All checks ok
Jacob P.
DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint of dishes not drying. Test cycled unit in service mode, heating element and fans all functioning properly. Tested water temps at sink, 115°. Found no rinse aid in dishwasher. Informed customer that to achieve proper drying results, rinse aid is needed. Provided customer with sample pack of jet dry. Unit functioning as designed at time of service."
Jacob P.
RANGE KENMORE 7909421340G "Installed previously piously ordered control board and overlay. Test cycled, all checks ok"
Branden W.
DRYER-ELECTRIC SAMSUNG DVE55M9600W/A3 Customer complaint that sometimes dryer stops and clothes are wet. Dryer temps 175. Airflow is ok. Cleaned and calibrated moisture sensors. Cycle tested. No issues found.
Jacob P.
DISHWASHER GE GDF540HMF2ES "Installed previously ordered spray arm and manifold. Test cycled, all checks ok."
Jacob P.
DISHWASHER FISHER PAYKEL DD24SAX9 "Upon arrival, customer informed that plumber did not snake drain line and is instead going to hook up drain hose to garbage disposal, so drain hose needs to be rerouted under the sink. Installed unit, ran drain hose to garbage disposal. Test cycled, all checks ok."
Branden W.
WASHER-FRONT LOA SAMSUNG WV55M9600AW/A5 01 "Customer complaint that washer will not finish cycle. Sometimes stop in the beginning. Sometimes before spin. Cycle tested in service cycle, rinse and spin and quick wash. No issues found at this time. Advised to call if issues return."
Branden W.
DISHWASHER JENN-AIR JDB9800CWP2 Installed new touchpad and control. Cycle tested. All checks good.
Jacob P.
WASHER-FRONT LOA SAMSUNG WV60M9900AV/A5 01 "Customer complaint of unit not draining. Found debris blocking impeller. Removed debris. Test cycled, all checks ok."
Jacob P.
RANGE HOTPOINT RB790WK1WW "Installed previously ordered control board and overlay. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 11 "Customer complaint of squealing sound. Found worn idler pulley and seized roller causing sound. Replaced idler pulley and cleaned roller. Test cycled, all checks ok.; used 1 DC93-00634A (Idler pulley) from stock"
Jacob P.
DISHWASHER SAMSUNG DW80J7550UG "Installed previously ordered drain pump. Test cycled, all checks ok."
Branden W.
WASHER-FRONT LOA SAMSUNG WF45H6300AG/A2 Installed new main board. Cycle tested in diagnostic cycle and quick wash. All checks ok. Secured drain hose to drain with zip tie.
Branden W.
DRYER-ELECTRIC SAMSUNG DV50K8600EW/A301 Customer complaint that unit won't start after pressing the start button. Found idler pulley seized and wore through causing belt to come off. Replaced idler pulley cycle tested all checks ok. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
Branden W.
WASHER-FRONT LOA WHIRLPOOL WFW95HEDC0 Installed new air trap and pressure switch. Cycle tested. All checks ok.
Jacob P.
COOKTOP KITCHENAID KGCK366VSS01 "Installed previously ordered igniter. Igniter still sparking inconsistently. Needs new spark module.; ordrng 1 WPW10110486 (Spark module), states that autho needed"
Jacob P.
WASHER-TOPLOAD MAYTAG MVWB865GW0 "Installed previously ordered lid lock. Test cycled, all checks ok."
Branden W.
RANGE WHIRLPOOL WFE540H0ES0 Customer complaint that range made hissing noise then tripped breaker. Found terminal block melted. Needs new block and power cord. Advised customer that power cord is not part of appliance and will need to provide a new cord. Next visit 6-22 10-2; ordrng 1 WPW10245259 (BLOCK-TERM)
Jacob P.
DRYER-ELECTRIC GE DCVH480EK0WW "Installed previously ordered idler pulley. Test cycled, all checks ok"
Branden W.
DRYER-ELECTRIC FISHER PAYKEL DE7027G1US Installed new main board. Cycle tested. All checks ok.
Jacob P.
DISHWASHER WHIRLPOOL WDT720PADM2 "Installed previously ordered wash pump. Test cycled, all checks ok"
Branden W.
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04 Customer complaint that dryer will not heat. Found open heating element causing no heat. Replaced element. Cycle tested. All checks ok. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Branden W.
WASHER-TOPLOAD MAYTAG MVWB835DW1 Installed new console. Cycle tested. All checks ok.
Branden W.
DRYER-ELECTRIC SAMSUNG DV45K6200EW/A3C2 Customer complaint unit making a squealing sound. Found worn idler pulley causing noise. Replaced pulley vacuumed inside of dryer. Cycle tested. All checks ok. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
Jacob P.
DRYER-ELECTRIC GE GFD48ESPK0DG "Installed previously ordered hi limit and replaced connector. Test cycled, all checks ok."
Jacob P.
OTHER FRIGIDAIRE PLHS68EESB2 "Installed previously ordered bypass system, frame and paddle. Test cycled, all checks ok."
Branden W.
DRYER-ELECTRIC SAMSUNG DVE50M7450W/A3 Customer complaint clothes are coming out to hot. Says they are getting a h3c code. Found shorted heating element causing constant heat. Replaced element. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 1 DC47-00019A (HEATER-DRY) from stock
Branden W.
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 51 Customer complaint that washer rattles in spin. Found bottom screws securing front panel loose causing rattle. Tightened screws. Advised floor is not firm. Washer checks good.
Jacob P.
WALL OVEN SAMSUNG NQ70M7770DG/AA "Customer complaint of door unmounted. Opened hinges and remounted door. Test cycled, all checks ok."
Jacob P.
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 "Installed previously ordered wire harness, ui board and mems sensor. Test cycled with load, all checks ok"
Jacob P.
WASHER-TOPLOAD LG WT1501CW Customer complaint of debris being deposited into clothes. Found buildup in dispenser drawer and under washplate. Cleaned out dispenser drawer and under washplate. Advised customer to run a few clean cycles back to back to help loosen and wash out old detergent build up. Machine functioning as designed.
Branden W.
WASHER-TOPLOAD KENMORE 11024922202 "Customer complaint of unit banging in spin cycle and flooding, found unit's pressure switch sticking causing washer to not stop filling and overflow. Found worn suspension pads. Ordered pressure switch and suspension pads rescheduled for 06/19 8-12; ordrng 1 W10337780 (SWITCH-WL) and 1 285219 (PAD) and 1 285744 (PADS (PACK OF 3))"
Jacob P.
DRYER-ELECTRIC MAYTAG GEW9250SU0 "Customer complaint of unit shutting down about 30 minutes into cycle, then is unable to turn the machine back on. Found that after running dryer for a few minutes, locking control, turning off the dryer, and then unlocking control, dryer will not turn back on. Needs new main control. Control board is discontinued, AHS to supply parts. ; ordrng 1 8546219 (Control board), states that autho needed"
Branden W.
DISHWASHER SAMSUNG DW80K5050UW/AA 01 Customer complaint that dishwasher has OC error. And will not drain. Found failed drain pump causing poor drain. Needs new pump. Next visit 6-18 10-2; ordrng 1 DD31-00005A (Drain pump) and 1 DD66-00045A (VANE-CHECK)
Branden W.
WASHER-TOPLOAD WHIRLPOOL WTW8500DC0 Installed new tub ring.
Jacob P.
DISHWASHER KITCHENAID KDTM404EBS1 "Customer complaint of unit leaking. Found diverter motor seal worn and leaking. Needs new sump assy.; ordrng 1 W10861526 (Sump assy), states that autho needed"
Jacob P.
DISHWASHER SAMSUNG DW80F600UTS/AA 01 Customer complaint of leak. Found vent motor not sealing all the way causing moisture to get into venting system. Needs new vent assy.; ordrng 1 DD94-01045A (Vent assy)
Branden W.
WASHER-FRONT LOA WHIRLPOOL WFW8540FW1 "Customer complaint that washer makes a grinding noise while washing. Found rotor bolt broken off inside drive shaft. Needs new wash basket, rear tub and rotor. ; ordrng 1 WPW10544980 (ROTOR) and 1 W10901030 (TUB-OUTER) and 1 W11253212 (Screw) and 1 W10870751 (Stator)"
Jacob P.
RANGE KENMORE 7909912340A Customer complaint of bottom panel worn through and has holes in it. Needs new bottom panel.; ordrng 1 316400601 (Bottom panel)
Branden W.
WASHER-TOPLOAD KENMORE 11027741600 Installed previously ordered dog agits and dispenser. Test cycled all checks ok.
Jacob P.
WALL OVEN MAYTAG MEW7530DS01 "Installed previously ordered control board. Test cycled, all checks okx"
Branden W.
LAUNDRY CENTER KENMORE 2661532413 "Installed new wire harness, motor, main board. Dryer timer. Cycle tested quick wash. All checks good."
Branden W.
WASHER-TOPLOAD LG WT5070CW Installed new inlet valve. Cycle tested. All checks ok.
Jacob P.
DISHWASHER LG LDS5040ST "Installed previously ordered control board. Test cycled, all checks ok. Leveled machine."
Branden W.
WASHER-TOPLOAD MAYTAG MVWB835DW0 Cut off seized washplate. Replaced transmission. Installed new washplate. Cycle tested. All checks ok.
Jacob P.
DRYER-ELECTRIC KENMORE 11069422801 "Installed previously ordered timer. Test cycled, all checks ok. Performed air flow test, yellow. Advised customer that vent needs to be cleaned soon."
Branden W.
DISHWASHER KITCHENAID KDFE104DBL3 Customer complaint that dishwasher is not working. Found 120v to wash pump. Pump fails to run. Needs new wash pump. Declined to repair at this time.
Jacob P.
DRYER-ELECTRIC GE GFD48ESPK0DG Customer complaint of no power in dryer. Found high limit burnt causing no power. Needs new high limit t stat.; ordrng 1 WE04X10187 (High limit)
Jacob P.
WASHER-TOPLOAD WHIRLPOOL LSR8233EQ0 "Customer complaint of unit still leaking. Test cycled, found stand pipe backing up and overflowing. Found no issues with machine, advised customer they will need a plumber."
Jacob P.
WASHER-TOPLOAD MAYTAG MVWB835DW3 "Customer complaint of unit making squealing sound during full and during spin. Test cycled all components, unable to verify complaint. Advised customer to call back if problem persists."
Jacob P.
WASHER-TOPLOAD SAMSUNG WA40J3000AW/A2 "Customer complaint of moisture on display and unit making vibration. Found back panel loose causing vibration. Advised customer that moisture on display is from steam inside the basket, nothing wrong with unit. Test cycled multiple times, all checks ok."
Jacob P.
WASHER-TOPLOAD MAYTAG MVWB865GW0 "Installed previously ordered console and control board. Still same issue. Tested in service mode, unable to lock lid. Needs new lid lock.; ordrng 1 W10810403 (Lid lock)"
Jacob P.
DRYER-ELECTRIC KENMORE 11060022010 "Customer complaint of unit not heating. Found operating thermostat not cycling temps correctly. Replaced operating t stat. Test cycled, all checks ok.; used 1 WP3387134 (Operating Tstat) from stock"
Branden W.
RANGE LG LRE3083ST/01 Customer complaint that oven temps drop and are off. Found unit fails to heat up to proper temp (tested at 450) also found temps about 45 degrees low. Relay intermittently fails to close. Needs new relay board and temp probe. Declined to repair at this time.
Jacob P.
RANGE FRIGIDAIRE LFEF3011LWD Customer complaint of unit not heating. Found common relay stuck not sending voltage to elements. Needs new control board and overlay.; ordrng 1 5304518660 (Control board) and 1 316220722 (Overlay)
Branden W.
DISHWASHER WHIRLPOOL WDT780SAEM1 Installed new detergent dispenser. Cycle tested. All checks ok.
Branden W.
WASHER-TOPLOAD LG WT5270CW Customer complaint that wash plate bolt came loose. Reinstalled bolt with loctite. All checks ok.
Branden W.
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03 "Customer complaint that washer is grinding in spin. Found stripped splines on rotor and clutch causing noise and poor operation. Needs new clutch and motor assemblies. ; ordrng 1 DC97-16984A (ASSY CLUTCH) and 1 DC93-00309B (ASSY DD BLDC), states that autho needed"
Jacob P.
DRYER-ELECTRIC GE GTDP300EM1WS Customer complaint of unit not starting. Found knob shaft cracked causing timer not to turn. Needs new knob.; ordrng 1 WE1M964 (Knob)
Branden W.
DISHWASHER GE GSD2100V55WW Customer complaint that dishwasher will not drain. Found drain solenoid melted causing no drain. Needs new solenoid. Next visit 6-17 1-5; ordrng 1 WD21X10268 (BRACKET & SOLENOID) and 1 WD1X1316 (ARMATURE&LNK)
Jacob P.
DRYER-ELECTRIC KENMORE 11069133413 "Customer complaint of 'AF' error code and dryer making squealing sound. Found worn idler pulle causing squealing sound. Performed air flow test, failed. Advised customer that AF error is restricted air flow and that vents need to be cleaned. Needs idler pulley.; ordrng 1 279640 (Idler pulley)"
Jacob P.
DRYER-ELECTRIC KENMORE 11096584100 "Customer complaint of dryer not heating. Found open high limit causing no heat. Also found cracked and worn belt. Replaced high limit, cut off and belt. Cleaned idler pulley and rear rollers. Test cycled, all checks ok. Ran air flow test, yellow. Advised customer vent needs to be cleaned soon.; used 1 661570V (Belt), and 1 279769 (Cut off) from stock"
Branden W.
DISHWASHER WHIRLPOOL WDT710PAYM6 Customer complaint that dishwasher will not drain. Found clog in high loop check valve hose. Needs new hose. Dishwasher to panel removed and mounting screws removed prior to service as customer replaced drain hose. Declined to repair at this time.
Branden W.
DISHWASHER SAMSUNG DW80M9960US/AA Installed new drain pump. Cycle tested x3. All checks good. Unable to reinstall mounting screws as they were removed prior to service.
Jacob P.
OVEN/STOVE GE PGS908SEM1SS "Customer complaint that bake doesn't ignite. Found 120V to igniter. Needs new igniter. Replaced igniter. Test cycled, all checks ok.; used 1 Wb13k21 (Igniter) from stock"
Branden W.
RANGE HOTPOINT RB7540N5WH Customer complaint that storage drawer does not fully close on range. Straightened rails. No mechanical failure. Advised to not add too much weight in drawer.
Branden W.
DRYER-ELECTRIC GE DBLR333EE1WW "Customer complaint that dryer is squealing. Found front drum bearing and glides worn through. Also found worn rear bearing causing noise. Needs new front glides, bearing and rear bearing. ; ordrng 1 WE3M26 (DRYER FRONT DRUM BEARING) and 2 WE1M504 (DRYER FRONT BEARING DRUM SLIDE - WHITE)s and 2 WE1M1067 (DRYER FRONT BEARING DRUM SLIDE - GREEN)s and 1 WE1M462 (DRYER DRUM SLEEVE) and 1 WE1M461 (O RING)"
Jacob P.
RANGE WHIRLPOOL WFE540H0ES0 Customer complaint of long preheat times. Found open bake element causing no heat. Needs new bake element.; ordrng 1 W10779716 (Bake element)
Branden W.
WASHER-FRONT LOA WHIRLPOOL WFW95HEDC0 F3 e1. F6 e3. F8 e3 errors stored. Customer complaint that washer will stop and produce f3 e1 error and run pump. Has to unplug unit to reset. Needs updated air trap assembly and pressure switch per tech guide. Next service 6-16 1-5; ordrng 1 W10903220 (Air trap) and 1 WPW10448876 (WL switch)
Jacob P.
DISHWASHER FISHER PAYKEL DD24SAX9 Uninstalled dish drawer. Left unit uninstalled so plumber can fix drain issue.; schdld next appmnt for 6/16 TUE 8-12
Jacob P.
DISHWASHER SAMSUNG DW80J7550UG Customer complaint of loud vibration at the beginning of the cycle. Found drain pump with bad bearing causing vibration. Needs new drain pump.; ordrng 1 DD31-00016A (Drain pump)
Jacob P.
RANGE HOTPOINT RB790WK1WW "Customer complaint of unit not heating. Found unit preheating to proper temps, then doesn't continue to heat. Needs new control board and overlay.; ordrng 1 WB27K10358 (Control board) and 1 WB27K10170 (Overlay)"
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 Customer complaint of thumping noise while running. Found crack in drum causing thump. Needs new drum assy.; ordrng 1 DC97-14849A (Drum assy)
Jacob P.
COOKTOP KITCHENAID KGCK366VSS01 Customer complaint of front left burner not igniting. Found bad igniter. Needs new igniter.; ordrng 1 WP9782116 (Igniter)
Jacob P.
RANGE SAMSUNG NX58M6850SG/AA "Customer complaint that when baking cakes in upper oven, not cooking all the way and cooking unevenly. Tested temps in oven, checks ok. Advised customer that upper oven is convection only and to wait 10-15 minutes after oven preheat to achieve true temps. Also advised to use regular bake in lower oven while baking cakes, cookies, etc. Oven functioning as designed at time of service."
Branden W.
DISHWASHER WHIRLPOOL WDT710PAHW1 Customer complaint that dishwasher will not wash. Found loose connection at wash pump causing no wash motor operation. Reseated connection. Cycle tested pump x15. All checks ok at this time.
Branden W.
WASHER-TOPLOAD KENMORE 11024052300 Customer complaint that washer leaves oil stains on clothes. Found slude built up under agitator. Cleaned agitator. Advised to run clean cycles. Washer operates normally.
Jacob P.
DRYER-ELECTRIC MAYTAG MED5100DW0 "Performed pm check. Air flow check green, temps cycling in range. All checks ok."
Branden W.
WASHER-TOPLOAD MAYTAG MVWB865GW0 "Customer complaint of unit console locking up, not being able to change cycle and not starting. Found console not responding. Needs board ; ordrng 1 W11135391 (Console assembly) and 1 W11162440 (CNTRL-ELEC)"
Jacob P.
DISHWASHER WHIRLPOOL WDT720PADM3 "Installed previously ordered spray arm, adjusters and stoppers. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 02 "Customer complaint of squealing noise. Found worn idler pulley. Replaced idler pulley. Test cycled, all checks ok.; used 1 DC93-00634A (Idler pulley) from stock"
Jacob P.
DISHWASHER WHIRLPOOL WDT720PADM2 "Customer complaint of unit filling but not washing. Found good voltage to wash pump, needs new wash pump.; ordrng 1 W11032770 (Wash pump)"
Branden W.
DRYER-ELECTRIC LG DLEX3570V "Customer complaint that clothes are not drying all the way, customer said they have gotten a d 80 error code, found poor airflow. Cleaned moisture sensors. cycle tested temperature and found no mechanical issues. Advised customer to clean vent behind the dryer."
Jacob P.
DISHWASHER ELECTROLUX EI24ID30QS0A "Customer complaint of unit not turning on. Upon arrival, machine powers on fine. Test cycled, found unit doesn't stop filling. Found debris inside pressure switch causing unit to overfill. Cleared out debris. Test cycled, unit fills properly now. Found drain hose connected to sink has been cut and is missing rubber grommet causing leak. Informed customer unit needs new drain hose or rubber grommet to stop leak."
Branden W.
WASHER-TOPLOAD WHIRLPOOL WTW8500DC0 Replace tub ring not covered by warranty. Next service 6-12 10-2; ordrng 1 W11161993 (RING-TUB)
Jacob P.
DISHWASHER GE GDF540HMF2ES Customer complaint of broken lower spray arm. Found lower spray arm and manifold adapter stripped causing spray arm to fall off. Needs new manifold adapter and lower spray arm.; ordrng 1 WD18X10051 (Manifold adapter) and 1 WD22X26621 (Lower spray arm)
Jacob P.
DISHWASHER SAMSUNG DW80F600UTS/AA 01 "Customer complaint of dishes not drying and lower door seal tearing. Found no rinse aid in unit and clog in air gap causing unit to not drain. Needs new inner door panel assy.; ordrng 1 DD82-01090A (Inner door panel assy), states that autho needed"
Branden W.
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Customer complaint that dishwasher seal is coming off on left side. Found seal track separating from tub. Needs complete outer tub. Advised part is factory order. ; ordrng 1 DD82-01328A (A/S ASSY-GROSS TUB;DW7000KM)
Jacob P.
WASHER-TOPLOAD MAYTAG MVWB865GW0 Customer complaint of unit stopping mid cycle and machine now unresponsive. Found machine turns on but unable to select or start cycle. Needs new main board and console.; ordrng 1 W11135391 (Control panel) and 1 W11162440 (Control board)
Branden W.
WASHER-FRONT LOA KENMORE 79641162410 "Customer complaint that washer leaks from front, door boot is thinning and makes noise. Advised to keep door boot and door glass clean to prevent leak. Door boot in good condition. Found rotor sloppy and making noise. Ordered new rotor. ; ordrng 1 AHL72914401 (Rotor assembly)"
Jacob P.
DISHWASHER SAMSUNG DW80K5050US "Customer complaint of unit not turning on and didn't drain. Upon arrival, unit turned on immediately, drain checks ok. Checked power into machine, made sure all connections were secure. Test cycled machine ×3, on last test, power button stopped working. All other keys still functional. Needs new console.; ordrng 1 DD82-01347A (Console)"
Jacob P.
DISHWASHER GE GSD6960J03SS Customer complaint of unit leaking. Customer had unit uninstalled and in garage upon arrival. Moved dishwasher back into kitchen to test with water. Found sump inlet with crack causing leak. Also found broken heating element. Needs new sump inlet and heating element. ; ordrng 1 WD18X10008 (Sump inlet) and 1 WD05X10010 (Heating element)
Jacob P.
DRYER-ELECTRIC KENMORE 11069422801 "Customer complaint of no heat. Found back of unit and back of console removed upon arrival, timer also uninstalled and vent not hooked up and crushed behind machine. Found bad contacts in timer causing no voltage to heating element. Needs new timer.; ordrng 1 WPW10185976 (Timer)"
Branden W.
WASHER-TOPLOAD GE GTW460ASJ4W "Customer complaint that washer makes noise in spin, beeps randomly and stops mid cycle. Found transmission leaking oil into drive pulleys, user interface switch randomly beeps like a cycle is changed and lid lock fails to lock intermittently. Needs new transmission, belt, pulley, clutch, main control and lid lock. ; ordrng 1 WH38X27335 (PLATFORM TRANS ASM KIT LE) and 1 WH49X25379 (TRANSMISSION PULLEY & NUT) and 1 WH01X24697 (WASHING MACHINE DRIVE BELT) and 1 WH05X24185 (Clutch) and 1 WH22X29556 (UI & CONTROL BOARD TL27 LE) and 1 WH01X27954 (LID LOCK QUICK RELEASE)"
Jacob P.
WALL OVEN MAYTAG MEW7530DS01 "Customer complaint of error code on machine, can't use oven at all. Pulled error codes, F1E1 error stored. Per service matters tech sheet, needs new MRC board.; ordrng 1 W10839510 (MRC Board)"
Branden W.
DRYER-ELECTRIC FISHER PAYKEL DE7027G1US 151 error again. Needs main board. ; ordrng 1 Board (Main control)
Branden W.
WASHER-TOPLOAD MAYTAG MVWB835DW0 Unable to remove washplate without breaking it and leaving washer unusable. Will need to cut washplate out. Ordered new washplate. Next service 6-10 10-2; ordrng 1 W10752187 (Bolt) and 1 W10902814 (Washplate)
Branden W.
WASHER-TOPLOAD GE GTW685BSL1WS Customer complaint that washer has musty smell and has water that can be heard in it after the cycle is complete. Water noise is balance ring. Advised this is normal. Cycle tested washer. Washer operates as designed. Drain hose in wall 6 inches and secured. Advised to run clean cycle and reduce amount of detergent.
Branden W.
DRYER-ELECTRIC SAMSUNG DV42H5200EF/A3 01 Customer complaint that dryer will not run. Just hums. Upon arrival found motor not running. Took unit apart and re-seated connections. All components look good. Cycle tested motor x30. Advised to call if issue persists.
Branden W.
DRYER-ELECTRIC LG DLEX3250W "Installed new lint screen housing, baffle and moisture sensor mount. All checks ok."
Jacob P.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint of top left rack adjuster broken causing rack to fall. Replaced rack adjusters. Test cycled, all checks ok.; used 1 W10712395 (Rack adjusters) from stock"
Branden W.
RANGE WHIRLPOOL GS465LELS0 "Customer complaint of no power to the unit after cleaning. Found spark module board, control board, and power supply pcb shorted and burned out. 120 vac into power board. 0 vca out of board. Needs new spark module board, control board, and power supply pcb. AHS to supply parts. Submitted to AHS ; ordrng 1 WPW10331686 (Spark module board) and 1 8523302 (Control board) and 1 9755076 (Power supply pca)"
Branden W.
DISHWASHER SAMSUNG DW80J3020US/AA Customer complaint that dishwasher will not drain. Found dishwasher drains fine but drain line in wall is plugged causing no water to drain. Cycle tested dishwasher by draining into sink. All checks ok. Advised customer they have a plumbing issue.
Branden W.
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Installed new main PCB. Cycle tested. No wash pump movement. 50vac to pump now. Removed pump. Found impeller seized. Needs new pump. Next service 06-17 10-2; ordrng 1 DD82-01314A (Wash pump)
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 "Installed previously ordered control board. Test cycled, all checks ok"
Branden W.
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 Customer complaint that washer will not fill. Found washer not draining so it will not fill. Cleaned drain pump x15. Removed a lot of fabric pieces. Cycle tested. All checks ok. Advised to clean door boot and glass as there is a small amount if water running down front of washer due to poor seal.
Jacob P.
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 "Customer complaint of 8C error (mems sensor error). Per Samsung tech guide, needs new mems sensor, wire harness, and sub pcb.; ordrng 1 DC92-02005A (UI Board Assy) and 1 DC93-00665A (Wire Harness) and 1 DC93-00278B (Mems Sensor)"
Branden W.
WASHER-TOPLOAD MAYTAG MVWC565FW1 Customer complaint that washer will fill but not wash. Clothes are wet. Found F8-E2 (fill time out) error. Drain hose in standpipe about 2 feet. Past p trap causing a siphon when filling and washer to time out. Set drain hose 6 inches in stand pipe and secured with zip tie. Cycle tested with and without a load. All checks ok.
Jacob P.
DRYER-ELECTRIC WHIRLPOOL WED8500DC3 "Customer complaint of squealing noise. Found seized idler pulley causing noise. Replaced idler. Test cycled, all checks ok. ; used 1 279640 (Idler pulley) from stock"