Local Reviews
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Jacob P.
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 "Installed previously ordered inverter board. Test cycled, all checks ok."
Jacob P.
DISHWASHER MAYTAG MDB4949SDZ0 "Customer concern of unit not draining. Found plug inside new garbage disposal still in. Punched out plug. Test cycled, all checks ok."
Jacob P.
DISHWASHER KITCHENAID KDTE104ESS3 "Installed previously ordered control board and thermistor. Test cycled, all checks ok."
Jacob P.
WASHER-FRONT LOA MAYTAG MHW5100DW0 "Customer concern of unit making squeaking sound. Test cycled, all checks ok."
Branden W.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer concern is that dishwasher does not clean or dissolve detergent. Found wash pump not coming on. Found poor power connection at wash pump. Reseated connection. Pump operating properly. Cycle tested. Good spray pressure and coverage. All checks good.
Nick R.
WASHER-FRONT LOA KENMORE 41740052990 "Performed pm check on washer. Test cycled, all checks ok"
Branden W.
DISHWASHER WHIRLPOOL WDT780SAEM1 Customer concern is that top rack fell off. Found adjuster assembly broken. Replaced adjuster kit. Cycle tested. All checks good. ; used 1 W10712395 (ADJUSTER) from stock
Branden W.
RANGE SAMSUNG NX58H9500WS/AA Customer concern is that oven does not heat. Found failed bake ignitor causing no heat. Replaced ignitor. Cycle tested. All checks ok. ; used 1 WB13K21 (OVEN IGNITER) from stock
Branden W.
WASHER-FRONT LOA MAYTAG MHW4200BW1 Customer concern is that washer will not drain and produces F9 E1 (long drain) error. Found drain pump filter plugged causing drain issue. Cleaned filter. Cycle tested. All ops good.
Jacob P.
DRYER-ELECTRIC KENMORE 11096586200 "Customer concern of unit not heating. Found burnt wire to element causing no heat. Cut burnt wire out and put new connector on. Test cycled, all checks ok."
Nick R.
WASHER-FRONT LOA FRIGIDAIRE WCDL-W-O "Performed pm check on washer. Test cycled, all checks ok"
Jacob P.
DISHWASHER GE GDT580SMF8ES "Installed previously ordered inner door panel, door panel, hinges, hinge supports, retainer straps and tub seal. Test cycled, all checks ok."
Nick R.
WASHER-TOPLOAD MAYTAG MVWC415EW1 Preformed pm check cycle tested all checks good
Nick R.
DRYER-ELECTRIC KENMORE 11096595220 Preformed pm check cycle tested all checks good.
Branden W.
DISHWASHER WHIRLPOOL WDF520PADM5 Customer concern is that dishwasher does not drain. Found debris in pump causing it to not run. Cleaned pump. Cycled pump x20. Tested full drain x2. All ops good.
Jacob P.
DISHWASHER LG LDF5545ST Customer concern of unit powering on but not starting. Found control locked. Unlocked control. Unit still not starting. Found bad contacts in door latch causing unit to think door is open. Needs new door latch. ; ordrng 1 AGM76149901 (Door latch)
Nick R.
WALL OVEN WHIRLPOOL WOS51EC7AB01 Preformed pm check cycle tested all checks good
Branden W.
RANGE FRIGIDAIRE FEFL79HCA Customer concern is that front left dual burner only works on large. Found 240v to small section of element. Element is burned out. Needs new element. Part is back ordered. AHS to supply part. ; ordrng 1 316555800 (element)
Nick R.
DRYER-ELECTRIC AMANA NED4655EW1 "Customer concern that dryer is taking longer to dry the clothes. Checked all heating components all checks good, found the dryer with poor airflow cleaned all lint from inside the dryer, dryer still has bad airflow. Advised customer they need to get the vents cleaned."
Nick R.
WASHER-FRONT LOA KENMORE 79641162411 Preformed pm check cycle tested all checks good
Nick R.
OTHER KENMORE 25322042410 Preformed pm check cycle tested all checks good
Jacob P.
WASHER-TOPLOAD WHIRLPOOL WTW5600VQ0 "Customer concern of unit leaking. Test cycled, no leaks. Found crack in tub ring where dispenser is. Needs new tub ring. Tub ring is discontinued. AHS to supply parts. ; ordrng 1 W10168523 (Tub ring)"
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW94HEAW0 "Customer concern of unit leaking and damage to floor boards behind machine. Inspected all interior and exterior hoses, inlet valves and drain pump. No signs of water. Found signs of water from rear vent. Advised customer that clean cycles need to be ran more often to avoid suds build up and coming out of vent. Unable to verify complaint. Machine functioning as designed at time of service."
Nick R.
WASHER-TOPLOAD MAYTAG MVWC415EW1 Preformed pm check cycle tested all checks good
Jacob P.
WASHER-TOPLOAD WHIRLPOOL WTW8800YC0 Customer concern of unit leaking a lot. Found hole in bleach dispenser hose causing leak. Needs new bleach dispenser assy.; ordrng 1 WPW10187307 (Bleach dispenser assy)
Nick R.
OTHER KENMORE 10651132213 Preformed pm check cycle tested all checks good
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45H7000EW/ A202 "Customer concern is that the dryer wasn't heating and time is decreasing too quickly. Found open heating element. Installed new heating element. Test cycled, all checks ok. Found timed dry functioning normal, advised customer to use timed dry when running mixed loads. ; used 1 DC97-14486A (Heating element) from stock"
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW9150WW01 "Installed previously ordered drain pump and door boot. Test cycled, all checks ok. Let failed door boot with customer."
Jacob P.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer concern was that the dishwasher was not draining. Checked air gap and found clog. Removed debris and ran test cycle. All checks ok.
Branden W.
WASHER-TOPLOAD KENMORE 11028002010 Customer concern is that lid does not lock without putting pressure on right corner of lid. Found lid strike out of position. Repositioned and tightened strike. All checks good.
Branden W.
DISHWASHER WHIRLPOOL WDF520PADM5 Customer concern is that dishwasher does not drain. Found debris in pump causing it to not run. Cleaned pump. Cycled pump x20. Tested full drain x2. All ops good.
Branden W.
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 03 "Customer concern is that top washer door handle broke off. And lower washer does not always spin. 3C2 (locked motor) error stored. Needs new handle, stator and inverter board. ; ordrng 2 DC64-03303D (INLAY-DOOR)s and 1 DC64-03483B (HANDLE DOOR) and 1 DC62-00496A (SEAL DOOR) and 1 DC92-01531C (ASSY PCB KIT) and 1 DC31-00111A (MOTOR BLDC-ASSY STATOR)"
Branden W.
RANGE WHIRLPOOL WFE540H0ES0 Customer concern is that bake element does not heat. Found 240v to bake element. Element is open. Needs new element. Next appointment 10/28 10-2; ordrng 1 W10779716 (elmnt-bake)
Branden W.
DISHWASHER LG LDS5040ST "Customer concern is that dishwasher produces fill error and does not wash top rack. Found dishwasher not filling to proper water level causing error. Found wash motor not reaching proper rpm causing weak wash pressure. Needs new water inlet guide assembly with flow meter, main board and sump assembly. Advised that trim in front of dishwasher needs to be removed prior to service. Needs auth. ; ordrng 1 AJH31248608 (SUMP ASSEMBLY) and 1 4975DD1001A (GUIDE ASSEMBLY) and 1 EBR73739204 (PCB ASSEMBLY,MAIN)"
Jacob P.
DISHWASHER LG LDF5545ST Customer concern of unit powering on but not starting. Found control locked. Unlocked control. Unit still not starting. Found bad contacts in door latch causing unit to think door is open. Needs new door latch. ; ordrng 1 AGM76149901 (Door latch)
Branden W.
RANGE FRIGIDAIRE FEFL79HCA Customer concern is that front left dual burner only works on large. Found 240v to small section of element. Element is burned out. Needs new element. Part is back ordered. AHS to supply part. ; ordrng 1 316555800 (element)
Jacob P.
WASHER-TOPLOAD WHIRLPOOL WTW5600VQ0 "Customer concern of unit leaking. Test cycled, no leaks. Found crack in tub ring where dispenser is. Needs new tub ring. Tub ring is discontinued. AHS to supply parts. ; ordrng 1 W10168523 (Tub ring)"
Jacob P.
WASHER-TOPLOAD WHIRLPOOL WTW8800YC0 Customer concern of unit leaking a lot. Found hole in bleach dispenser hose causing leak. Needs new bleach dispenser assy.; ordrng 1 WPW10187307 (Bleach dispenser assy)
Nick R.
OTHER KENMORE 79573157610 Performed pm check on fridge. Test cycled. All checks ok
Branden W.
OVEN/STOVE WHIRLPOOL WFG530S0ES0 Customer concern is that oven does not heat properly. Does not get past 100deg. Cycle tested both bake and broil ignition x20. DSI output working good. Temp sensor in range. Cycle tested oven to 350deg. All ops good at this time. Advised to call if issue persists.
Branden W.
WASHER-TOPLOAD MAYTAG MAVT634AWW Customer concern is that washer leaked a small amount of water. Cycle tested in super water level x2. Found no leaks. Only signs of water found was from splash over. Advised to call if leak returns.
Nick R.
WASHER-TOPLOAD KENMORE 11045091400 "Performed pm check on washer. Test cycled, all checks ok. Washer is labeled as top-load, it is a front-load."
Jacob P.
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 "Installed previously ordered inverter board. Test cycled, all checks ok."
Jacob P.
DISHWASHER MAYTAG MDB4949SDZ0 "Customer concern of unit not draining. Found plug inside new garbage disposal still in. Punched out plug. Test cycled, all checks ok."
Jacob P.
DISHWASHER KITCHENAID KDTE104ESS3 "Installed previously ordered control board and thermistor. Test cycled, all checks ok."
Jacob P.
WASHER-FRONT LOA MAYTAG MHW5100DW0 "Customer concern of unit making squeaking sound. Test cycled, all checks ok."
Branden W.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer concern is that dishwasher does not clean or dissolve detergent. Found wash pump not coming on. Found poor power connection at wash pump. Reseated connection. Pump operating properly. Cycle tested. Good spray pressure and coverage. All checks good.
Nick R.
WASHER-FRONT LOA KENMORE 41740052990 "Performed pm check on washer. Test cycled, all checks ok"
Branden W.
DISHWASHER WHIRLPOOL WDT780SAEM1 Customer concern is that top rack fell off. Found adjuster assembly broken. Replaced adjuster kit. Cycle tested. All checks good. ; used 1 W10712395 (ADJUSTER) from stock
Branden W.
RANGE SAMSUNG NX58H9500WS/AA Customer concern is that oven does not heat. Found failed bake ignitor causing no heat. Replaced ignitor. Cycle tested. All checks ok. ; used 1 WB13K21 (OVEN IGNITER) from stock
Branden W.
WASHER-FRONT LOA MAYTAG MHW4200BW1 Customer concern is that washer will not drain and produces F9 E1 (long drain) error. Found drain pump filter plugged causing drain issue. Cleaned filter. Cycle tested. All ops good.
Jacob P.
DRYER-ELECTRIC KENMORE 11096586200 "Customer concern of unit not heating. Found burnt wire to element causing no heat. Cut burnt wire out and put new connector on. Test cycled, all checks ok."
Nick R.
WASHER-FRONT LOA FRIGIDAIRE WCDL-W-O "Performed pm check on washer. Test cycled, all checks ok"
Nick R.
DRYER-ELECTRIC WHIRLPOOL WED4815EW1 Installed new timer cycle tested all checks good
Branden W.
RANGE WHIRLPOOL RF315PXEQ0 Customer concern is that bake element shorted and had flames coming from it. Found shorted element. Replaced bake element. Cycle tested. All checks good.
Nick R.
WASHER-FRONT LOA SAMSUNG WF36J4000AW/A2 Model numbers do not match but washer needs the two parts DC61-03202A and DC61-01576A
Nick R.
WASHER-FRONT LOA KENMORE 79631552610 Preformed pm check cycle tested all checks good
Jacob P.
DISHWASHER MAYTAG MDBH985AWW "Customer concern of unit not draining, soap dispenser not opening and high pitch sound during entire cycle. Canceled out cycle and drained machine. Put unit into service mode. Test cycled inlet valve, wash motor, drain pump, heating element and soap dispenser, all checks ok. Test cycled machine through first wash cycle, unable to verify high pitch sound. Advised customer unit is working as designed at time of service and to call back if problem persists."
Branden W.
RANGE WHIRLPOOL SS310PEBH0 "Customer concern is that oven door does not close. Found broken door hinges and springs causing door to not close. Needs new springs and hinges. Parts show to be NLA. AHS to supply parts if available. ; ordrng 1 4336784 (hinge,door lh) and 1 4336783 (hinge,door rh) and 2 4389745 (spring,door)s and 2 4335295 (spring-dr)s"
Jacob P.
DISHWASHER WHIRLPOOL DU927QWDZ0 "Customer concern of unit shutting off in the middle of cycle. Found unit installed improperly causing unit to not shut all the way. Installed unit properly. Test cycled, all checks ok."
Jacob P.
WALL OVEN GE JT3500SF5SS "Installed previously ordered cooling fan and board. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC LG DLE1101W "Customer concern of time going from 54 to 5 minutes and shutting down early. Inspected moisture sensors, checks ok. Cleaned and calibrated moisture sensors. Test cycled in timed dry, checks ok. Customer advised concern doesn't happen every cycle. Advised customer that when running mixed loads, it's recommended to use timed dry. Customer also informed that dryer will keep running even when machine is off. Found stuck relay on control board always sending voltage to motor. Needs new control board. ; ordrng 1 EBR71725805 (Control board)"
Branden W.
WASHER-FRONT LOA SAMSUNG WF42H5200AP/A2 11 Installed new main pcb and door lock. Recalibrated washer. Cycle tested. All checks good.
Nick R.
DRYER-ELECTRIC WHIRLPOOL GEW9260PL1 "Customer concern that dryer isn't working. Found a open thermal fuse causing dryer not to work. Needs new thermal fuse, also found the dryer with poor air flow. Installed new fuse and vacuumed out dryer. Advised customers to have vents cleaned before using the dryer. Cycle tested all checks ok; used 1 WP3392519 (FUSE-THRML) from stock"
Jacob P.
RANGE WHIRLPOOL WFG540H0ES1 "Installed previously ordered control board and temp probe. Test cycled, all checks ok."
Branden W.
WASHER-TOPLOAD KENMORE 11026912691 Tech was assigned as a helper;
Jacob P.
WALL OVEN KENMORE 79048873901 Customer concern of upper oven not heating. Found open thermal fuse causing no heat in oven. Needs new thermal fuse. ; ordrng 1 5304506123 (Thermal fuse)
Nick R.
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 "Customer concern that dryer makes a lot of noise. Found both back rollers seized causing dryer to make sound. Needs two new rollers, installed new rollers cycle tested all checks good ; used 2 DC97-16782A (DRUM ROLLER) from stock"
Nick R.
LAUNDRY CENTER KENMORE 41761712510 Tech was assigned as a helper;
Jacob P.
DRYER-ELECTRIC GE GTDP350EM2WS Customer concern is that the timer knob is broken. Found cracked knob and damaged dryer timer shaft. Needs new timer and knob. ; ordrng 1 WE04X20089 (Dryer timer) and 1 WE1M964 (Dryer timer knob)
Nick R.
RANGE WHIRLPOOL WFC310S0EB Installed new infinite switch cycle tested all checks good.
Nick R.
WASHER-TOPLOAD KENMORE 11015842400 "Installed gear case assy, clutch, and coupler cycle tested all checks good"
Branden W.
LAUNDRY CENTER KENMORE 41761712510 Imstalled new suspension rods. Cycle tested with a load. All checks good. Advised hot water supply valve leaks when opened. Left hot water off. Customer to reinstall laundry center into closet.
Branden W.
WASHER-FRONT LOA MAYTAG MHW3505FW1 "Customer concern is that washer will intermittently power off. 120v with proper polarity supplied at main board. No errors stored. Cycle tested under full amp draw, no issues. Reseated all power connections at wall plug, noise filter, main board and user board. Unable to reproduce power loss at time of service. Did find power button on user interface board not responding properly. This could also be cause of power loss. Needs new UI board. Board is back ordered at manufacturer with no listed ETA. Needs auth. ; ordrng 1 W10911040 (panel-cntl)"
Jacob P.
WALL OVEN KITCHENAID UNAVAILABLE Tenant stated that another company came out last week and fixed oven. No work performed.
Jacob P.
DISHWASHER FRIGIDAIRE FGID2466QD2A "Customer concern of display and buttons intermittently not working and unit leaks intermittently. Found worn door seal and shorted control board and display board. Needs new door seal, control board, display board and display. ; ordrng 1 5304517587 (Display boards) and 1 5304517591 (Display) and 1 154827601 (Door seal) and 1 5304520582 (Control board)"
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW94HEXL2 "Installed previously ordered MCU. Test cycled, all checks ok."
Jacob P.
WASHER-TOPLOAD GE GTW680BSJ4WS "Installed previously ordered suspension rods. Test cycled, all checks ok."
Branden W.
DRYER-ELECTRIC SAMSUNG DV48H7400EW/A2 02 Customer concern is that dryer does not start. Found broken idler pulley caused belt to come off causing dryer to not start. Replaced idler pulley. Cycle tested. All checks good. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
Branden W.
OVEN/STOVE GE JGBP85WEB1WW Installed new bake ignitor. Cycle tested. All checks good.
Branden W.
WALL OVEN GE JT3500DF3WW Customer concern is that lower oven door stuck locked after clean cycle. Unlocked door with coat hanger wire. Found door lock bent causing misalignment with door catch. Realigned door lock. Cycle tested lock numerous times. All checks good.
Jacob P.
WALL OVEN MAYTAG MEW9530FZ02 "Installed broil element and control board. Tested cycled, all checks ok."
Nick R.
DRYER-ELECTRIC SAMSUNG DVE45N5300V/A3 Installed new control board cycle tested all checks good
Branden W.
DISHWASHER GE GDF620HMJ2ES Customer concern is dishwasher flooded kitchen. Found hole in diverter assembly hose causing very large water leak when dishwasher is running. Leak caused floor damage. Needs new diverter assembly. Next service 10/23 8-12; ordrng 1 WD19X25278 (Diverter assembly)
Branden W.
WASHER-TOPLOAD SAMSUNG WA45H7000AW/A2 02 "Customer concern is that washer someti, sometimes, overflows and leaks a small amount of water from front left corner. Cycled tested through quick wash and rinse cycle. No leaks found. Multiple overflow errors stored. Per stg need to replace main pba and pressure sensor. Also found broken washplace cap. Needs new wash plate cap. Floor damaged prior to service. ; ordrng 1 DC92-01625B (ASSY PCB MAIN) and 1 DC96-01703C (SENSOR PRESSURE) and 1 DC66-00777A (PULSATOR CAP)"
Jacob P.
DISHWASHER WHIRLPOOL WDT710PAYM5 "Customer concern of unit not washing dishes. Found wash pump not moving water. Tested voltage to wash pump, 120v. Needs new wash pump. Pump out of stock, AHS to supply parts. ; ordrng 1 WPW10510666 (Wash pump)"
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW9150WW01 "Customer concern of unit not draining and torn door boot. Found no debris in drain pump, 120v to pump. Needs new drain pump and door boot. ; ordrng 1 WPW10381562 (Door boot) and 1 WPW10730972 (Drain pump)"
Nick R.
WALL OVEN KITCHENAID KEBC147KBL0 Preformed pm check cycle tested all checks good.
Nick R.
WASHER-TOPLOAD MAYTAG MVWC565FW1 Installed control board cycle tested all checks good.
Jacob P.
WASHER-TOPLOAD SAMSUNG WA48J7770AW/A2 11 "Installed previously ordered sub pcb, mems sensor and wire harness. Test cycled with a load, all checks ok."
Jacob P.
DISHWASHER WHIRLPOOL WDT780SAEM1 Customer concern of unit not washing dishes. Found wash pump not moving water. Good voltage to wash pump. Needs new wash pump. ; ordrng 1 W11032770 (Wash pump)
Nick R.
DRYER-ELECTRIC MAYTAG 464MEDB835DW Preformed pm check cycle tested all checks good
Nick R.
DRYER-ELECTRIC MAYTAG MEDC215EW1 Customer concern that dryer is making a humming sound and the drum doesn't turn. Found plastic in the blower wheel stopping the motor from running a cycle. Removed plastic cycle tested all checks good.
Nick R.
WASHER-FRONT LOA WHIRLPOOL WTW8500DC Customer concern that washer that washer is making a grinding sound and won't complete a cycle. Found a work clutch causing washer not to switch between spin and agitate. Needs new clutch and clutch magnet.; ordrng 1 W10734521 (Clutch) and 1 W10754448 (Clutch magnet)
Branden W.
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 01 Customer concern is that dryer does not heat. Found open heating element causing no heat. Also found seized idler pulley. Needs new heating element and idler pulley. Declined to repair at this time. Customer refused to pay service fee. DO NOT SERVICE THIS ADDRESS.
Branden W.
WASHER-TOPLOAD KENMORE 11022622100 "Arrived to install new transmission. Found transmission seized to brake drive. Unable to remove transmission without damaging drive. Also found water pump leaking. Also found one bolt securing transmission snapped inside of support assembly. Needs new support assembly. Needs auth. ; ordrng 1 W10820043 (brake & drive tube) and 1 280184 (support) and 1 WP3400516 (screw) and 1 WP3363394 (drain pump) and 1 W10814296 (gasket) and 1 WP389140 (drive block), states that autho needed"
Nick R.
DISHWASHER KENMORE 66515798791 Preformed pm check cycle tested all checks good
Nick R.
DISHWASHER KENMORE 66514565N611 Preformed pm check cycle tested all checks good.
Nick R.
WASHER-FRONT LOA KENMORE 79641072310 Istalled new hose cycle tested all checks good
Nick R.
DRYER-ELECTRIC SAMSUNG DVE60M9900V "Customer concern that dryer starts as soon as the door is closed, found the motor relay stuck causing dryer to run when the door is closed needs new control board. Needs authorization ; O-emld tckt"
Branden W.
WASHER-TOPLOAD KENMORE 11082891830 "Customer concern is that washer makes loud noise and does not work. Found oil leaked from transmission causing unit to make noise and not work. Also found motor shaft rusted to drain pump caused by pump seal leaking. Needs new motor and pump. Needs auth. ; ordrng 1 3360629 (gear case) and 1 WP661600 (drive motor) and 1 WP3363394 (drain pump) and 1 285785 (clutch) and 1 285753A (coupling,motor) and 2 WPW10086010 (retainer)s"
Jacob P.
DRYER-ELECTRIC LG DLEX3700V "Installed previously ordered lint filter, housing and guide. Test cycled, all checks ok."
Jacob P.
WALL OVEN KENMORE 79042003605 "Came to install control board and temp probe. Found control board bad out of box. Needs new control board. ; ordrng 1 316460201 (Control board), states that autho needed"
Nick R.
WASHER-TOPLOAD KENMORE 11027072604 Customer concern that washer is leaking. Found leak coming from the bearing and shaft. Also found washer with a bad bearing. Needs new bearing. ; ordrng 1 W10435302 (Bearing)
Jacob P.
DISHWASHER GE DDT595SSJ2SS "Customer concern of upper manifold fallen off and door deals off. Advised customer that outer seals are for decorative purposes only, don't serve any functional use. Mounted upper manifold. Found vent cover loose causing leak down inside of door panel. Tightened vent cover. Test cycled, all checks ok."
Nick R.
WASHER-FRONT LOA LG WM3670HWA Customer concern that the knob doesn't always change the cycle. Found display board knob port striped stopping the washer from changing cycle. Needs new display board. ; ordrng 1 EBR78534427 (Display board)
Jacob P.
WASHER-FRONT LOA KENMORE 79641962610 "Installed previously ordered pressure hose. Test cycled, all checks ok."
Jacob P.
WASHER-FRONT LOA SAMSUNG WF42H5200AP/A2 11 "Customer concern of unit leaking intermittently from bottom left side of unit. Inspected internal hoses, external hoses, inlet valves, door boot and tub. No signs of water inside of machine. Test cycled ×2, unable to verify issue. Advised customer to call back if problem persists."
Jacob P.
RANGE SAMSUNG 401NE59J7850WS/AA "Installed previously ordered surface element and warning element. Test cycled, all checks ok. Customer advised that since last visit, oven powers off intermittently. Found burnt power cord causing intermittent power. Advised customer that power cords are not covered under warranty so they will need to replace that themselves."
Branden W.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Installed new wash pump. Cycle tested x3. All ops good.
Branden W.
WASHER-TOPLOAD LG WT1701CV Customer concern is that washer makes grinding noise with very heavy loads. Test cycled with 15 bath towels on turbo wash and on heavy duty cycles. No abnormal noises heard at this time. Advised to call if issue persists.
Branden W.
DISHWASHER MAYTAG MDB4949SDM0 Installed new door seal. Cycle tested. All checks good.
Nick R.
WASHER-TOPLOAD LG WT1101CW Installed new suspension rods and control board cycle tested all checks good
Branden W.
DRYER-ELECTRIC SAMSUNG DV48J7770EP/A2 02 "Customer concern is that dryer shut down mid cycle and would not start. Found idler pulley worn through causing belt to come off causing unit to not start. Needs new idler pulley and belt. Installed new idler pulley and belt. Vacuumed inside of dryer. Cleaned and lubed rollers. Cycle tested. All checks good. ; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 6602-001655 (BELT) from stock"
Branden W.
WASHER-TOPLOAD WHIRLPOOL GST9679PW3 Customer concern is that washer leaks. Cycle tested washer. No leaks from washer found. Did find drain standpipe backing up in wall and overflowing. Advised customer that a plumber is needed. Also advised that it appears there is fungus growing inside of the wall.
Branden W.
DRYER-ELECTRIC MAYTAG MEDZ600TB2 Customer concern is that dryer will not power on. Found poor connection from user interface to P5 terminal on main board. Cleaned both sides of connection. Cycle tested. All checks good.
Jacob P.
DISHWASHER FRIGIDAIRE FDB2310LCC0 "Customer concern of bottom door seal coming off and causing door not to close. Mounted bottom door seal properly. Test cycled ×5, all checks ok."
Jacob P.
DISHWASHER SAMSUNG DW80J7550UG "Installed previously ordered water wall motor. Test cycled, all checks ok"
Jacob P.
DISHWASHER GE GSD3300R20BB "Installed previously ordered motor and sump assy and baffles. Test cycled, all checks ok"
Nick R.
OTHER GE JVM1750DP2BB Preformed pm check cycle tested all checks good
Branden W.
DRYER-ELECTRIC SAMSUNG n/a Customer is that dryer is making noise. Found right rear roller off of shaft and left rear roller worn. Replaced both rear rollers. Lubed front rollers and idler pulley. Vacuumed inside of dryer. Cycle tested. All checks good. ; used 2 DC97-16782A (DRUM ROLLER) from stock
Jacob P.
RANGE SAMSUNG NE59J7630SG/AA "Installed previously ordered infinite switch. Advised customer that steam clean cycle will only run for 20 minutes and self clean will run for 3 hours. Test cycled, all checks ok."
Nick R.
OTHER KENMORE 25328432809 Preformed pm check cycle tested all checks good
Jacob P.
WALL OVEN KENMORE 79042003605 Customer concern of temps jumping sporadically on display. Found control board not reading temp probe correctly and temp probe ohms out of range. Needs new control board and temp probe. ; ordrng 1 316460201 (Control board) and 1 316217002 (Temp probe)
Branden W.
DRYER-ELECTRIC SAMSUNG DVE50M7450W/A3 Customer concern is that lint screen housing cracked and is snagging clothes. Needs new housing. ; ordrng 1 DC97-16741B (ASSY COVER FILTER) and 1 DC97-16742A (ASSY CASE FILTER)
Nick R.
WASHER-TOPLOAD KENMORE 11015842400 "Customer concern that washer is making a grinding sound. Found a broken gear inside the transmission and a worn clutchand coupler , needs new transmission and clutch, and coupler. ; ordrng 1 3360629 (Gear case assy) and 1 285785 (Clutch) and 1 285753A (Coupling)"
Jacob P.
WASHER-TOPLOAD GE GTW680BSJ4WS Customer concern of unit leaving clothes wet at end of cycle. Found worn suspension rods causing machine to go out of balance. Needs new suspension rods. ; ordrng 2 WH16X26911 (Left suspension rod)s and 2 WH16X26910 (Right suspension rod)s
Jacob P.
DISHWASHER GE GDF530PGM0WW "Customer concern of unit leaking and door seal came out. Reinstalled door seal. Cleaned lower door seal, leveled and secured machine properly. Customer also stated the top rack falls sometimes. Found cap on left side broken and wheel missing from right rack. Needs new left slide and roller assy. Slide out of stock, AHS to supply parts. ; ordrng 1 WD12X22801 (Roller assy) and 1 WD30X25058 (Left slide)"
Nick R.
DRYER-ELECTRIC SAMSUNG DV5086K00EV/A3 01 "Customer concern that dryer makes a lot of noise. Found both back roller seized causing dryer to make a lot of noise, needs two new back rollers. Installed new back rollers cycle tested all checks good ; used 2 DC97-16782A (DRUM ROLLER) from stock"
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW94HEXL2 "Customer concern of unit not filling or agitating after starting cycle. Uninstaller MCU, found burnt spot. Needs new MCU.; ordrng 1 WPW10374126 (MCU)"
Jacob P.
COOKTOP WHIRLPOOL WCE55US0HB01 "Customer concern that FL, RL and RR burners all turn off and turn back on periodically and FR burner always stays on. Advised customer that burners will cycle on and off to maintain temperatures. Cycle tested temps on burners, checks ok. Advised customer that machine is functioning as designed."
Jacob P.
DRYER-ELECTRIC ELECTROLUX EFME417SIW0 Customer concern was that dryer was making a squeaky and thumping noise. Disassembled dryer and checked components. Lubricated drum rollers and pulley idler. Leveled dryer and test cycled. All checks ok.
Branden W.
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 02 Customer concern that dryer stops and produces HE (overheating) error. Unit has good airflow. Cycle tested temperatures 20 plus times. 155deg high. 125 low. Found no failures with dryer. Unable to reproduce error. Advised to make sure lint screen is cleaned each use and dryer is not overloaded. Dryer operating as designed at this time.
Nick R.
DRYER-ELECTRIC SAMSUNG DV520AEP/XAA Installed new heating element cycle tested all checks good.
Nick R.
WASHER-TOPLOAD AMANA NTW4700YQ1 Preformed pm check cycle tested all checks good
Jacob P.
DRYER-ELECTRIC WHIRLPOOL WED8500DC2 Installed previously ordered part. Ran test cycle. Air flow check came up yellow. Informed customer that vents will have to be cleaned soon.
Branden W.
WASHER-TOPLOAD MAYTAG MVWB765FW3 Installed new lid. Cycle tested lock. All checks good.
Branden W.
RANGE GE JB480DM1WW Customer concern is that after running the clean cycle the oven will not turn on. Found manual door lock microswitch stuck in the locked position causing unit to not bake. Moving the lock lever a few times freed the switch. Unit now working good. Cycle tested to 250deg.
Branden W.
DISHWASHER KENMORE 66513032K110 Installed new wash arm. And door seal. Cycle tested all checks good.
Nick R.
COOKTOP OTHER NGM5054UC Preformed pm check cycle tested all checks good
Branden W.
RANGE WHIRLPOOL WFG530S0ES1 Customer concern is that oven does not ignite. Found poor connection on bake ignitor. Secured connection. Cycle tested x25. Unit igniting every time. Pre heated to 250deg. All checks good. Collected 75.00 deductible via card.
Nick R.
WASHER-FRONT LOA KENMORE 79641262610 Preformed pm check cycle tested all checks good
Branden W.
OVEN/STOVE GE JGBP85WEB1WW Customer concern is that oven does not ignite when baking. Found failed bake ignitor causing no ignition. Needs new ignitor. Next service 10/19 1-5; ordrng 1 WB2X9154 (igniter)
Nick R.
RANGE ELECTROLUX EW30GC55GS1 Customer concern that down draft knob is broken. The work order was for the range. Cycle tested range all checks good
Nick R.
DISHWASHER KENMORE 66513213K901 Preformed pm check cycle tested all checks good
Nick R.
WASHER-FRONT LOA WHIRLPOOL WFW75HEFW0 Preformed pm check cycle tested all checks good.
Nick R.
OTHER KENMORE 10671252101 Preformed pm check cycle tested all checks good
Nick R.
OTHER GE 363FUF21DLRWW Preformed pm check cycle tested all checks good
Branden W.
COOKTOP KENMORE 91132389890 Customer concern is that Cookson ignitor will randomly spark even when cooktop is not in use. Unit has 120v with proper polarity. Found burner switch intermittently shorting at spark module causing random ignition at ignitors. Needs new switches and spark module. AHS auth needed. Closed garage door when leaving as requested by customer. ; ordrng 4 WB24T10071 (switch gas valve)s and 1 WB13K25 (spark module)
Nick R.
DRYER-ELECTRIC SAMSUNG DV56H900EP4/A2 Customer concern that dryer is making a squealing sound. Found dryer with a seized idler pulley causing noise. Needs new idler pulley . Installed new idler pulley cycle tested all checks good. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
Nick R.
WASHER-TOPLOAD LG 796WT1901CK Preformed pm check cycle tested all checks good
Jacob P.
WASHER-FRONT LOA KENMORE 1102382210 "Customer concern of knob not changing cycles. Found knob loose. Tightened knob. Test cycled, all checks ok."
Jacob P.
RANGE SAMSUNG NX58J5600SG/AA 01 "Customer concern of front right burner not igniting. Found burner head clogged with debris. Cleaned burner head. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC MAYTAG MEDX655DW1 "Customer concern of unit not starting. Found pulley unmounted. Mounted pulley and belt. Test cycled, all checks ok."
Branden W.
WASHER-FRONT LOA LG WM8100HVA Customer concern is that bedding and rugs do not spin out fully and washer has high pitch noise when filling. Advised that bedding and rugs have the highest tendency to be out of balance and not achieve a high speed spin. Advised to balance loads as best as possible to help achieve proper spin speeds. Also advised high water pressure is causing noise when filling. Turned hot supply down slightly to reduce noise. Washer ops as designed.
Jacob P.
WASHER-FRONT LOA FRIGIDAIRE 41739012890 "Customer concern of door not closing properly. Found loose hinges causing door latch to not line up correctly. Adjusted hinges. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC SAMSUNG DV42H5200EP/A3 "Customer concern of unit not heating. Found open hi limit, worn idler pulley and sized right rear roller. Replaced heating element, idler pulley and roller. Test cycled, all checks ok. ; used 1 DC97-16782A (DRUM ROLLER), 1 DC97-14486A (ELEMENT ASSEMBLY), and 1 DC93-00634A (IDLER ASSEMBLY) from stock"
Jacob P.
WASHER-TOPLOAD WHIRLPOOL WTW8500DC4 Installed new lid assy. Unable to test due to no power at house.
Jacob P.
RANGE FRIGIDAIRE FEFL64FSC "Installed previously ordered bake element and light bulb. Test cycled, all checks ok."
Branden W.
DISHWASHER FRIGIDAIRE FFBD2406NB9B Installed new inlet valve. Cycle tested x3. No leaks. All checks good. Left failed valve with customer as it caused a leak.
Nick R.
DISHWASHER KENMORE 66514793N510 Preformed pm check cycle tested all checks good
Branden W.
DISHWASHER AMANA ADB1400AGW0 Customer concern is that dishwasher does not drain the water. Found piece of ceramic lodged in pump impeller causing no drain. Cleaned pump. Cycle tested x3. All checks good. Collected 75.00 deductible via card.
Jacob P.
WASHER-TOPLOAD SAMSUNG WA54M8750AV/A4 "Customer concern of grinding sound while spinning. Found debris between tub and basket causing sound. Removed debris. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC KENMORE 79681982410 "Performed pm check on dryer, all checks ok."
Nick R.
DRYER-ELECTRIC KENMORE 11085866400 Preformed pm check cycle tested all checks good
Nick R.
WASHER-TOPLOAD KENMORE 11027092600 Preformed pm check cycle tested all checks good
Nick R.
DISHWASHER KENMORE 66514743N510 Preformed pm check cycle tested all checks good
Jacob P.
DISHWASHER KITCHENAID KDTE104ESS3 Customer complaint of unit not heating and dishes coming out dirty when using heavy cycle. Found machine in heat lockout and no rinse aid. Advised customer rinse aid is required to achieve proper wash and drying results. Needs new control board and thermistor. ; ordrng 1 W11084121 (Thermistor) and 1 W10909703 (Control board)
Branden W.
DISHWASHER FRIGIDAIRE FFID2426TD1A Customer concern is that dishwasher will not drain. Found solid debris chunk clogging drain hose at pump outlet causing poor drain. Cleared debris. Cycle tested x3. All checks ok.
Branden W.
DISHWASHER WHIRLPOOL WDF520PADB7 Customer concern that dishwasher will not power on. Found GFCI that dishwasher plugs into tripped. Unable to reset GFCI. Cycle tested dishwasher on different outlet. All checks good. Advised that an electrician is needed to restore power to outlet behind dishwasher. Left power cord in front of dishwasher with toe panel off at customers request.
Jacob P.
WASHER-TOPLOAD WHIRLPOOL WTW5000DW1 "Installed previously ordered suspension rods, clutch and belt. Unable to remove wash plate to change hub. Needs new wash plate. ; ordrng 1 W10752283 (Wash plate)"
Branden W.
DRYER-GAS KENMORE GGW9200LQ1 Customer concern is that dryer does not heat at all. Found after several ignition cycles. Gas valve coils fail to open causing no heat. Replaced coils. Vacuumed inside of dryer. Also found moisture sensor bars unplugged. Reconnected sensors. Cleaned and tested sensors. Cycle tested. All checks ok. ; used 1 279834 (2 COIL GAS VALVE SET) from stock
Nick R.
RANGE WHIRLPOOL WFC310S0EB Customer concern that front left burner stays on high even when set on low. Found range with a stuck infinite switch cause front left burner to always be on high. Needs new infinite switch.; ordrng 1 WP3148952 (Infinite switch)
Jacob P.
DISHWASHER GE GDT545PGJ2BB "Installed previously ordered spray arms. Test cycled, all checks ok."
Jacob P.
WALL OVEN FRIGIDAIRE FGET3065PFD "Installed previously ordered bake element. Found burnt connector to bake element. Replaced connector. Test cycled, all checks ok."
Branden W.
DRYER-ELECTRIC WHIRLPOOL RED4440VQ1 Installed new timer. Cycoe tested on timed and auto dry setting. Good Temps and airflow. All checks good.
Nick R.
OTHER KITCHENAID KBSN608EBS01 Preformed pm check cycle tested all checks good
Branden W.
DRYER-ELECTRIC GE GTD75ECPL0DG Installed new front bearing and rear bearing. Test cycled with a load for 20 minutes. All checks ok.
Branden W.
DISHWASHER FRIGIDAIRE FFBD2406NB9B Customer concern that dishwasher randomly leaks from inlet valve area. Found signs of dried water on valve body. Needs new inlet valve assembly. Dishwasher has to be removed to replace valve as supply shut off is behind dishwasher. ; ordrng 1 807047901 (valve)
Branden W.
DRYER-ELECTRIC MAYTAG MEDC215EW1 Installed new timer. Cycle tested. Alo checks good.
Nick R.
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 02 Customer concern that dryer isn't drying. Found dryer with an open heating element causing dryer not to heat needs new heating element ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Nick R.
OTHER KENMORE 79571079010 Preformed pm check cycle tested all checks good.
Nick R.
DRYER-ELECTRIC KENMORE 11065922401 "Customer concern that dryer isn't working. Found broken belt causing dryer not to work needs new belt, installed new belt cycle tested all checks good ; used 1 661570V (BELT) from stock"
Jacob P.
RANGE FRIGIDAIRE LGEF3045KFJ "Installed previously ordered control board and overlay. Test cycled, all checks ok."
Jacob P.
WASHER-TOPLOAD WHIRLPOOL WTW5000DW1 "Customer concern of unit continuously filing in rinse cycle. Found drain hose too far down in wall causing siphon condition. Removed drain hose and secured at proper position. Test cycled, all checks ok."
Jacob P.
DISHWASHER MAYTAG MDB4949SDE2 "Customer concern of unit not washing dishes well. Found sump disassembled and lower spray arm broken upon arrival. Found spray arms filled with debris and upper manifold warped. Needs new sump assy, lower spray arm, upper spray arm and upper manifold. Called asurion to inform them of condition of machine, they advised they are sending call in for review on whether the repair will be covered or not. ; ordrng 1 WPW10591570 (Sump assy) and 1 W10803178 (Lower spray arm) and 1 WPW10571946 (Upper manifold) and 1 WPW10605345 (Upper spray arm)"
Branden W.
WASHER-FRONT LOA WHIRLPOOL WFW75HEFW0 Customer concern that washer powers on. Then goes blank. Washer then started working again. Unable to reproduce issue at time of service. Reseated interface connections. Cycle tested. No issues found at this time. Advised to call if issue returns.
Nick R.
OTHER LG LFC22770ST Preformed pm check cycle tested all checks good.
Nick R.
RANGE GE JBP30BA2AD Installed new infinite switch and power cord cycle tested all checks good
Branden W.
WASHER-TOPLOAD KENMORE 11022622100 "Customer concern is washer makes a clunking noise and moved when washing towels. Advised clunking is normal sound when break releases. Found transmission leaking a lot of oil. Also found dog agits worn. Needs new transmission, clutch, coupler and dog agits. Next service 10/15 1-5pm; ordrng 1 3360629 (gear case) and 1 285753A (coupling,motor) and 1 285785 (clutch) and 1 80040 (agitator dogs)"
Jacob P.
DRYER-ELECTRIC KENMORE 110.858624 Performed pm check on dryer . All checks ok.
Jacob P.
DRYER-ELECTRIC GE GTD42EASJ2WW "Customer concern of unit taking too long to dry. Ran air flow test, 100% plugged. Removed vent from back of dryer, found large lint build up in vent. Removed lint build up. Ran air flow test with vent off, green. Ran air flow test with vent attached, 100% plugged. Advised customer that vent from back off dryer to outside needs to be cleaned asap. Dryer functioning as designed."
Nick R.
DRYER-ELECTRIC SAMSUNG DV520AEP/XAA Customer concern that dryer isn't heating. Found an open heating element causing dryer not to heat. Needs new heating element. Needs auth ; ordrng 1 DC93-00154A (Heating element)
Jacob P.
WASHER-FRONT LOA MAYTAG MHW5630HC0 "Customer concern of unit shaking and going out of balance, clothes are coming out hot when washed on cold and unit leaked into pedestal once. Found drain hose down too far in wall, secured hose at proper depth. Customer advised they have a water circulation system in their house which causes hot water to come out of cold water valve sometimes. Advised that may be the issue of clothes coming out hot. Found back right leveling leg up too high causing machine to shake. Leveled machine. Test cycled with a load, all checks ok."
Nick R.
DRYER-ELECTRIC WHIRLPOOL WED4815EW1 "Customer concern that dryer stops mid cycle. Found the dryers timer with worn contacts causing dryer to stop mid cycle, needs new timer. ; ordrng 1 WPW10185982 (Timer)"
Jacob P.
DISHWASHER WHIRLPOOL GU2400XTPQ7 "Customer concern of soap left on dishes and around dispenser. Tested water temps at sink, 125deg. Ran machine on normal, both spray arms moving. Test cycled drain, checks ok. Found no rinse aid in unit. Advised customer that rinse aid is required to achieve proper wash and drying results. Machine functioning as designed, no mechanical failure."
Jacob P.
DISHWASHER SAMSUNG DW80J7550UG Customer concern of water wall not moving causing dishes to be dirty. Found water who motor broken causing no water wall movement. Needs new water wall motor assy.; ordrng 1 DD97-00216A (Water wall motor assy)
Jacob P.
DISHWASHER KENMORE 58714153402 "Customer concern of unit not filling. Tested voltage to inlet valve, 120v. Checked valve under sink is open, checks ok. Test cycled machine, unit fills. Test cycled ×3, all checks ok."
Branden W.
DISHWASHER LG LDT7797BM Customer concern is that dishwasher was failing to power on. Dishwasher started working again after days of not powering on. Unable to get unit to fail at time of service. Inspected console connections for corrosion. None found. Reseated all connections in console. Advised to call if issue returns.
Branden W.
DISHWASHER KITCHENAID KDTE334DSS0 Customer concern is that dishes still wet and greasy at end of cycle. Found errors F8 E1 and F6 E1 Stored. Cycle tested. Found diverter motor does not stop running. Also found wash pump fails to start intermittently. Needs new sump assembly. Part is on manufacturer back order with no ETA. AHS to supply part. Dishwasher not grounded and power connection box cover missing. Lower toe panel missing clips. Zip tied on. ; ordrng 1 WPW10455261 (pump&motor)