Service History 6 - RPS Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Dallas, TX 75214

Patrick

Job Details: 01/09/2023

"Customer concern, not cleaning. Found open heating element, broken soap dispenser, broken upper rack clips. Must replace. ; ordrng 1 W10861000 (Dispenser) and 1 W10703867 (Element) and 4 WPW10082853 (Pivot tine)s"

We serviced a

AMANA RANGE

Model AGR5844VDS5

Near Lakewood, WA 98498

Cameron M.

Job Details: 01/09/2023

"Customer concern is that oven does not maintain set temperatures. Preformed temperature checks via two mechanical thermometers and digital temp probe. 350,pass 425,pass 475,pass 500,pass. Found no mechanical defects at time of service. All checks good. Advised customer on differences in soaking vs surface temperatures. Collected 95.00 trip fee + tax via card Payment"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC3

Near Lake Bluff, IL 60044

Chris

Job Details: 01/09/2023

Customer concern is unit not spinning on larger loads. Found unit showing f9e1 error for long drain. Debris in pump causing slow drain. Cleaned pump. Tested with customer. Unit checks good.

We serviced a

LG WASHER-FRONTLOAD

Model WM3900HWA

Near Buffalo Grove, IL 60089

Chris

Job Details: 01/09/2023

Replaced dispenser and raised unit. Tested with customer. No leak found.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Dallas, TX 75217

Patrick

Job Details: 01/09/2023

"Customer concern, smoke from control panel during use. Found burned infinite sw. Replaced from truck stock. Tested unit. All checks good. ; used 1 WP3149400 (Rf infinite sw) from stock"

We serviced a

GE DRYER-GAS

Model GTD33GASK0WW

Near Carrollton, TX 75006

John

Job Details: 01/09/2023

"Customer concern unit is not heating, found unit . Found unit needs screws replaced found. Unit needed screws installed and tested unit found unit checks all good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Royse City, TX 75189

Patrick

Job Details: 01/09/2023

"Customer concern, unit heats but does not dry. Found clogged home vent. Unit operating normally."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MVWB855DC3

Near Tacoma, WA 98406

Cameron M.

Job Details: 01/09/2023

"Customer concern is that washer will intermittently with increasing frequency not respond to customers imput. Checked for stored error codes via service mode, none. Preformed ui test x5,passed. Cycle tested unit 10x, found no mechanical defects at time of service. Advised customer to monitor and record video if possible and call if issue persists. Also Advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance."

We serviced a

SAMSUNG RANGE

Model NE59R4321SS/AA

Near Irving, TX 75061

John

Job Details: 01/09/2023

"Customer concern unit is not turning on front left burner. Found infinite switch and burner have failed, on front left side of unit. Unit will need infinite switch and burner replaced to correct issue.; ordrng 1 DG47-00063A (Front left burner) and 1 DG44-01009A (Front left infinite switch)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45N3050AW/A4 0101

Near Dallas, TX 75235

John

Job Details: 01/09/2023

"Customer concern unit is not draining , tested unit on drain and spin. Found drain pump has failed unit will need drain pump to correct issue. ; ordrng 1 DC-3120014C (Drain pump)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Garland, TX 75043

Patrick

Job Details: 01/09/2023

"Customer concern, door will not stay closed. Confirmed. Found broken door latch. Must replace; ordrng 1 W11429587 (Door catch)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EW/A3 04

Near Tacoma, WA 98444

Cameron M.

Job Details: 01/09/2023

Installed previously ordered main pcb. Cycle tested unit. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW0

Near South Hill, WA 98374

Cejay

Job Details: 01/09/2023

"Installed previously ordered hinges, inner glass and inner door panel. Verified functionality of door. All checks good."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW92HEFW0

Near Eatonville, WA 98328

Cejay

Job Details: 01/09/2023

"Customer concern is that washer is not draining and show F9E1 error. Pulled error codes via service modeF9E1, F3E1, cleared errors, found clog in drain trap causing washer not to drain. Removed debris from drain trap. Preformed service diagnostic cycle. All checks good."

We serviced a

GE RANGE

Model JGBP30DEA2WH

Near Dallas, TX 75244

John

Job Details: 01/09/2023

"Customer concern unit is making a popping noise, found gas regulator staying stuck open causing unit to make popping noise. Unit needs new gas regulator. Is not available ASH will need to provide part. ; ordrng 1 WB19K10001 (Gas regulator)"

We serviced a

GE COOKTOP

Model JP340BJ2BB

Near Carrollton, TX 75006

John

Job Details: 01/09/2023

Customer concern is cooktop is cracked and LF burner not working. Confirmed cooktop cracked and LF burner fails continuity check. Needs new burner and cooktop.; ordrng 1 WB62T10333 (Cooktop glass) and 1 WB30T10045 (halogen element)

We serviced a

ADMIRAL DRYER-ELECTRIC

Model LNC7759A71

Near Carrollton, TX 75007

John

Job Details: 01/09/2023

Customer concern is dryer making rattling noise while spinning. Disassembled unit and found mounting braket for high limit fuse loose and rattling against drum. Tightened braket and retested unit. Still making noise. Found idler pulley bearing starting to separate from plastic pully causing noise. Needs new idler pulley. AHS to supply parts.; ordrng 1 WP53-2287 (Idler pulley)

We serviced a

GE RANGE

Model CES750M2N2S5

Near Bloomingdale, IL 60108

Chris

Job Details: 01/09/2023

Replaced control panel. Tested timer and preheat. All sounds now working.

We serviced a

GE DISHWASHER

Model GDT695SGJ5WW

Near Graham, WA 98338

Cejay

Job Details: 01/09/2023

"Customer concern is that dishwasher is leaking and now dose not start. Confirmed 120v to dishwasher. Confirmed 14.5v from control board but not operation of user board. After visual inspection of dishwasher was unable to determine location or cause of leak, needs new UI board before resuming diagnostics Advised customer parts show out of stock and may take time to recive. Requires Auth. ; ordrng 1 WD21X32000 (CONFIGURED UI BOARD)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED7230HW0

Near Carrollton, TX 75007

Jack

Job Details: 01/06/2023

Customer concern is that dryer is making a noise. Started unit and confirmed unit making noise. Found bad idler pulley. Replaced idler pulley. Tested unit and all checks good.; used 1 W10837240 (BRACKET) from stock

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA54R7600AC/US

Near Chicago, IL 60641

Chris

Job Details: 01/06/2023

Customer concern is not starting. Found cold and hot valve screens on water valves were clogged with debris. Cleaned screens. Tested with customer. Unit checks good. Model serial tag warn out. Unable to record numbers.

We serviced a

GE DISHWASHER

Model GDT665SSN0SS

Near Tacoma, WA 98498

Cameron M.

Job Details: 01/06/2023

"Customer concern is that dishwasher will start cycle. midway through cycle unit will loose power off them reboot to standby display every use. Via newfi device found, f56(failure to drain) and f86 (failure to fill). Also found firmware update available for unit. During initial cycle test, unit fully lost power for approximately 1.5 minutes then regained power. Checked power supply connections, intact and tight. Found cause of power loss result of main board failure. Needs new main board. Advised customer part shows out of stock, may take time to get parts. AHS TO SUPPLY.; ordrng 1 WD21X25992 (CONFIGURED MACHINE CONTROL BOARD)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 01/06/2023

"Customer concern is that washer does not spin. Cycle tested unit ,found faulty actuator, causing unit to intermittently not spin. Also found drain hose inserted in stand pipe exceeding specifications. Collected drain hose. Installed new actuator. Cycle tested unit 3x with customer provided load of towels. All checks good. Advised customer on regular cleaning intervals. Also advised customer on using high quality detergent. ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

SAMSUNG RANGE

Model NE59J7630SG/AA01

Near Garland, TX 75043

Patrick

Job Details: 01/06/2023

"Customer concern, bake does not function. Elements test good. Found burned relay on main control. Must replace. ; ordrng 1 DE92-03761B (Control main)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R7061US

Near Gig Harbor, WA 98335

Cameron M.

Job Details: 01/06/2023

"Customer concern is that dishwasher leaks and produces lc error . Cycle tested unit 10x, found no mechanical defects causing leak at this time . Found evidence oversuds conditions present ,causing unit to leak from bottom of door. Advised customer on using high quality detergent. Also advised customer to monitor and record if issue persists."

We serviced a

LG DRYER-ELECTRIC

Model DLEX7600WE

Near Fox Island, WA 98333

Cameron M.

Job Details: 01/06/2023

"Installed previously ordered main pcb, cycle tested unit 3x. All checks good. Advised customer Strongly Advised customer correct vent hose, as to prevent damage to heating components."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Puyallup, WA 98374

Cejay

Job Details: 01/06/2023

"Customer concern is that dishwasher is making a noise during operation. Called Auth department, recommended customer monitor dishwasher operations and to call if noise increases in volume or frequency or dishwasher begins to show signs of ware or poor wash performance. Also Advised customer on using high quality detergent and rinse aid."

We serviced a

GE DISHWASHER

Model GDT645SGN0WW

Near Tacoma, WA 98499

Cameron M.

Job Details: 01/06/2023

"Customer concern is that dishwasher does not open dispenser and stops cycle. During initial testing with newfi device, found firmware update for unit required. Updated unit. Found not draining error present. Cycle tested drain pump 10x, found drain pump to have dead spot in drain pump motor. Causing unit to not drain. Needs new drain pump. Follow up visit scheduled for 1/16 8-12; ordrng 1 WD19X25461 (DRAIN PUMP ASM)"

We serviced a

LG RANGE

Model LRG3061ST 01

Near Bensenville, IL 60106

Chris

Job Details: 01/06/2023

Customer concern is unit not heating correctly. Tested previously installed igniter and checks good. Tested oven and multiple Temps with thermal couple. Oven Temps normal. Found no mechanical issues.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Palatine, IL 60067

Chris

Job Details: 01/06/2023

Customer concern is upper rack wheels broken. Unit needs new rack adjuster kit. Ordering part. ; ordrng 1 W10712395 (adjuster)

We serviced a

FRIGIDAIRE RANGE

Model FGGH3047VFA

Near Glenview, IL 60025

Chris

Job Details: 01/06/2023

Customer concern is unit has buttons not responding and has buttons that are too sensitive. Will need new control panel. ; ordrng 1 5304524332 (Control panel)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Chicago, IL 60645

Chris

Job Details: 01/06/2023

"On arrival unit full of water and won't power on. Tested drain pump and is in range. Found drive motor shorted causing no power to any other components. Need new drive motor. ; ordrng 1 W11026785 (motor-drve), states that autho needed"

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.2710231

Near Puyallup, WA 98375

Cameron M.

Job Details: 01/06/2023

"Customer concern is that washer produces noise during spin cycle. Cycle tested unit. found failed tub bearing,causing unit to make noise during spin cycle. Also found worn hub, causing excessive tub play. Needs new gearcase and hub. Follow up visit scheduled for 1/13 1-5 ; ordrng 1 W11454372 (GEARCASE) and 1 W10528947 (HUB)"

We serviced a

LG DISHWASHER

Model LDT5678SS

Near Puyallup, WA 98375

Cejay

Job Details: 01/06/2023

Installed previously ordered control panel assembly. Cycle tested dishwasher. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS2

Near Tacoma, WA 98444

Cejay

Job Details: 01/06/2023

"Installed previously ordered spray arm, cycle tested dishwasher no leaks. All checks good."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8040DW4

Near Wylie, TX 75098

Patrick

Job Details: 01/06/2023

Replaced valve. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Sachse, TX 75048

Patrick

Job Details: 01/06/2023

"Customer concern, unit doesn't do anything. Confirmed doa. Found shorted drain pump, dead control board. Must replace both. ; ordrng 1 W11419171 (Control) and 1 W11396717 (Drain pump)"

We serviced a

SAMSUNG RANGE

Model NE59N6630SS/AA

Near Lewisville, TX 75067

Jack

Job Details: 01/06/2023

"Arrived at customers, the cook top was on and has been on for hours before. To hot to work on. Needs to reschedule.; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW

Near Oak Point, TX 75068

Jack

Job Details: 01/06/2023

Customer concern is that unit has a amber blinking light. Found child lock on. Turned off child lock and tested unit. All checks good.

We serviced a

GE WASHER-FRONTLOAD

Model GFW850SPN0RS

Near McKinney, TX 75071

Jack

Job Details: 01/06/2023

"Customer concern unit is shutting off after 4 minutes. Found several error codes. Found motor out of ohms. Also found inverter board out of ohms. Also found damper vent not opening or closing. Needs new motor, inverter board and damper vent. Customer move unit. Did not sign damage waiver due to customer moving unit.; ordrng 1 WH03X29524 (Motor) and 1 WH22X32957 (Inverter Board) and 1 WH16X29509 (Damper Vent)"

We serviced a

GE WASHER-FRONTLOAD

Model GFW450SSM1WW

Near McKinney, TX 75071

Jack

Job Details: 01/06/2023

Customer concern is that unit gets unbalanced and shakes bad. Got errors codes and found unit had unbalanced error. Found shocks going out. Needs new shocks.; ordrng 4 WH01X20826 (Shock)s

We serviced a

GE RANGE

Model JB655YK6FS

Near Richardson, TX 75081

Patrick

Job Details: 01/06/2023

Replaced rf burner and infinite sw. All checks good

We serviced a

GE RANGE

Model JB645DK6WW

Near Dallas, TX 75243

Patrick

Job Details: 01/06/2023

Replaced infinite switches. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWW1

Near Roy, WA 98580

Cejay

Job Details: 01/06/2023

"Installed previously ordered main control board and control panel. Verified all buttons are responsive. Cycle tested dishwasher, all checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Garland, TX 75040

Patrick

Job Details: 01/06/2023

"Customer concern, unit leaking. Found leak from diverter. Must replace sump assy. ; ordrng 1 WPW10671941 (Sump)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Garland, TX 75040

Patrick

Job Details: 01/06/2023

Replaced capacitor. Tested unit. All checks good.

We serviced a

GE RANGE

Model JBS55WK3WW

Near Rowlett, TX 75088

Patrick

Job Details: 01/06/2023

"Customer concern, bake element not heating. Confirmed. Found control not sending voltage to element. Broil and cooktop operating normally. Must replace control and overlay. Overlay listed as NLA; ordrng 1 WB27T11313 (Control) and 1 WB27T10674 (Face plate)"

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW3

Near Garland, TX 75043

Patrick

Job Details: 01/06/2023

"Customer concern, unit leaks. Filled unit more than half way, no leak noted. Found check valve pushed back into impeller causing very slow drain. Calibrated unit. All checks good."

We serviced a

SAMSUNG RANGE

Model NE63A6711SS/AA

Near Orting, WA 98360

Cejay

Job Details: 01/06/2023

Installed previously ordered convection element and cooling fan. Verified operation of fan and element with cycle test. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45K6200EW/A3 02

Near Plano, TX 75075

Jack

Job Details: 01/06/2023

Installed new stem kit. Tested unit and all checks good.

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79641002610

Near Puyallup, WA 98374

Cejay

Job Details: 01/05/2023

"Customer concern is that washer is not draining. Pulled error codes via service mode none. Found stripped drain pump causing washer not to drain.needs new drain pump motor. Installed new drain pump motor. Cycle tested washer no leaks washer now drains, all checks good.; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Spanaway, WA 98387

Cejay

Job Details: 01/05/2023

"Customer concern is that dishwasher would beep and now will not turn on and previouslywas not heating. Verified 120v to dishwasher. Outlet tested good. Confirmed 14v from control to UI. Good continuity at element. Found signs of motor wear/failure. Needs new wash motor, UI board and float switch for heating issues. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 1 WD26X23258 (pump wash kit) and 1 WD21X32000 (CONFIGURED UI BOARD) and 1 WD21X10519 (switch flood)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW1

Near Tacoma, WA 98444

Cejay

Job Details: 01/05/2023

Installed previously ordered motor. Calibrated washer. Noise eliminated all checks good.

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model GUD27GSSM2WW

Near Chicago, IL 60640

Chris

Job Details: 01/05/2023

Replaced motor and speed sensor. Tested. Unit checks good.

We serviced a

GE DISHWASHER

Model GSD4920Z02BB

Near Puyallup, WA 98375

Cameron M.

Job Details: 01/05/2023

"Customer concern is that dishwasher flooded kitchen floor cycle tested unit, found oversuds condition present. Also found lower left corner of door seal disengaged from door panel, causing leak during operation. Also found cracked lower left corner of inner door panel, causing unit to leak during operation. Also found unit leaking from vent assembly, causing unit to leak from inside door. Needs new inner door panel, vent assembly, door gasket and gasket insert. Advised customer parts show NLA. AHS to supply parts. Requires auth. ; ordrng 1 WD31X10004 (DOOR INNER) and 1 WD12X10020 (VENT ASSY) and 1 WD08X10016 (GASKET DOOR) and 1 WD08X10015 (GASKET INSERT)"

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN1WW

Near Plano, TX 75023

Jack

Job Details: 01/05/2023

"Customer concern is that washer didn't ring out clothes fully. Plugged in newfi, tested fill, drain, spin and agitate all checked good. Units error was unbalanced. Tested units suspension, checked good. Over all unit checks good at this time."

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US

Near The Colony, TX 75056

Jack

Job Details: 01/05/2023

"Installed new heater. Tested unit, checks good. Got up to temperature."

We serviced a

GE DRYER-GAS

Model GTD33GASK0WW

Near Carrollton, TX 75006

Jack

Job Details: 01/05/2023

"Replaced ignitor and bearing to assembly, tested unit on time dry unit checks all good."

We serviced a

GE WASHER-TOPLOAD

Model GTW335ASN1WW

Near Dallas, TX 75229

Jack

Job Details: 01/05/2023

"Customer concern unit is leaking water, tested unit with newfi. Tested water valve and drain pump also tested unit on normal cycle, found unit not leaking."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9250WW00

Near Lakewood, WA 98498

Cameron M.

Job Details: 01/05/2023

"Installed previously ordered door boot, cycle tested unit. All checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5105HW0

Near Rowlett, TX 75088

Patrick

Job Details: 01/05/2023

"Customer concern, f9e1, long drain. Confirmed. Found kinked drain hose. Corrected."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5200AW/US

Near Rowlett, TX 75088

Patrick

Job Details: 01/05/2023

"Customer concern, unit goes out of balance during spin. Tested under load. Confirmed our of balance. Redistributed load, repeated off balance. Tried again, no change. Dampers fail bounce test with empty basket. Must replace dampers. ; ordrng 4 DC97-16350U (Dampers)s"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5105HW0

Near Royse City, TX 75189

Patrick

Job Details: 01/05/2023

"Customer concern, unit now making squeeking noise during use. Found transmission stated leaking oil causing belt to slip. Must replace gearcase and belt. ; ordrng 1 W11449840 (Gearcase) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW72HEDW0

Near Tacoma, WA 98403

Cejay

Job Details: 01/05/2023

Customer concern is that washer is not spinning. Pulled error codes via service mode. No stored error codes.Preformed service diagnostic cycle complete. Visual and mechanical inspection of basket good. Cycle tested washer with a load complete. Advised customer on proper loading practices. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW0

Near Royse City, TX 75189

Patrick

Job Details: 01/05/2023

"Customer concern, unit sometimes does not stop cycle, continues to wash. No error codes, calibrated unit. Good fill, good drain, good agitate, good spin. Must replace main control. ; ordrng 1 W11543994 (Control)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW2

Near Royse City, TX 75189

Patrick

Job Details: 01/05/2023

"Customer concern, unit won't finish cycle, very loud. Found basket loose on tub. Unable to remove agitator plate from drive shaft. Must cut out on return. Must replace agitator, hub, and possibly transmission. ; ordrng 1 W10902814 (Agitator) and 1 W10528947 (Hub) and 1 W11454734 (Transmission)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE52M7750V/A3

Near Nevada, TX 75173

Patrick

Job Details: 01/05/2023

"Customer concern, taking long time to dry. Found blocked vent. Unit operating normally when disconnected. Advise customer to clean home vent."

We serviced a

SAMSUNG DISHWASHER

Model DW80M9960U

Near Wylie, TX 75098

Patrick

Job Details: 01/05/2023

"Customer concern, unit leaves water at cycle finish. Error code 7c, dc3, lc, sc. Drain good, detergent not dissolving. Must replace motion assy. ; ordrng 1 DD97-00484A (Motion assy)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW1

Near Wheeling, IL 60090

Chris

Job Details: 01/05/2023

Customer concern is unit not spinning. Found both hub and gearcase bearing have failed. Loud noise spinning and washing. Need gearcase and parts. ; ordrng 1 W11161960 (agitator) and 1 W10528947 (drive hub kit) and 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5050LW0

Near University Place, WA 98466

Cameron M.

Job Details: 01/05/2023

"Customer concern is that dryer produces grinding noise during operation. Preformed airflow test failed. Found dryer vent hose kinked, straightened vent hose. Cycle tested unit 10x unable to duplicate customer concern of grinding noise. Advised customer dryer vent duct needs to be cleaned before use continues on dryer to prevent damage. Advised customer on proper loading practices. Also advised customer to monitor and record video if possible."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8040DW4

Near Puyallup, WA 98372

Cameron M.

Job Details: 01/05/2023

"Customer concern is that washer produces squealing noise at beginning of cycle and becomes intermittent. Customer provided video of unit producing issue prior to service inspection. Cycle tested unit via service mode, found no active defect. Inspected moving wash components, no defect found. Cycle tested unit on rinse and spin with customer provided load of towels, no defect found. Cycle tested unit in bulky cycle, no defect found. Unable to reproduce customer concern. Advised customer to monitor and record video and any additional information possible if issue persists. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Roy, WA 98580

Cejay

Job Details: 01/05/2023

"Customer concern is that washer is not spinning clothes out all the way. Pulled error codes via service mode F8E1,F0E5, manually tested agitation cycle and spin cycle good. found worn hub assembly causing OOB. Stretched belted causing noise during operation. Found seized screws in hub assembly and not able to remove. Needs new basket and hub assembly kit with new screws, and belt. Advised customer parts show out of stock and may take time to recive. Requires Auth. ; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub kit) and 6 WP8533953 (SCREW)s and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LW0

Near Frisco, TX 75035

Patrick

Job Details: 01/05/2023

"Customer concern, unit intermittently displays f2e2. Found f8e6, f2e2, f8e3, f2e1, pressure sensor and communication errors. Unit operating normally during testing. Must replace main control to resolve intermittent issue. ; ordrng 1 W11510463 (Control)"

We serviced a

GE DRYER-ELECTRIC

Model GFD45ESSM0WW

Near Wylie, TX 75098

Patrick

Job Details: 01/05/2023

"Customer concern, unit squeeking while in use. Confirmed. Found failed idler pulley. Found blocked home vent. Must replace idler pulley and belt. Customer must have home vent professionally cleaned to prevent future failures. ; ordrng 1 WE03X31620 (Idler pulley) and 1 WE03X29897 (Belt)"

We serviced a

MAYTAG COOKTOP

Model MEC7430WB01

Near Grand Prairie, TX 75050

Jack

Job Details: 01/05/2023

Ash sent wrong cooktop ordered correct cooktop needs to be a black cooktop. ; ordrng 1 W10376591 (Black cooktop)

We serviced a

GE WASHER-TOPLOAD

Model GTW460ASJ7SS

Near Graham, WA 98338

Cameron M.

Job Details: 01/05/2023

"Customer concern is that washer does not spin clothes out fully. And unit will run full wash cycle when set to drain and spin. Found out of balance errors f26(out of balance ended final spin) and f31(out of balance fall back in final spin). Cycle tested unit via newfi device, no defect found. Found unit required firmware update for correction of software issue. Updated unit. Cycle tested unit in drain and spin cycle while monitoring with newfi device, found cycle selection knob miss aligned, causing unit to not run chosen cycle. Reseated knob repeated test,pass. Unit operating as designed. Advised customer on proper loading practices. Advised customer on using high quality detergent. Collected $95.00 trip fee +tax via card Payment over phone."

We serviced a

LG WASHER-FRONTLOAD

Model WM2233HW

Near Dallas, TX 75211

Jack

Job Details: 01/05/2023

"Customer concern unit is making a loud noise, found bearing has failed causing unit to read off balance. error code (UE) unit needs new basket to correct issue. ; ordrng 1 3045ER1006E (Drum) and 1 3551ER0023F (Door)"

We serviced a

GE WASHER-FRONTLOAD

Model GTW465ASN2WW

Near Dallas, TX 75211

Jack

Job Details: 01/05/2023

"Customer concern is that washer is constantly filling with water. Found inlet valve bad. Replaced inlet. Tested unit, all checks good. ; used 1 WH13X26535 (WATER VALVE) from stock"

We serviced a

KENMORE DISHWASHER

Model 665.13183K802

Near Graham, WA 98338

Cameron M.

Job Details: 01/04/2023

Installed previously ordered sump assembly and spray arms. Cycle tested unit. All checks good. Advised customer on using high quality detergent. Advised customer on proper loading practices. Also advised customer on regular cleaning intervals

We serviced a

SAMSUNG DISHWASHER

Model DW80J3020US/AA

Near Edgewood, WA 98372

Cejay

Job Details: 01/04/2023

Customer concern is that dishwasher heavy light was flashing and drain pump stays on. Found standing water in leak tray.found pot lid in between door and door seal causing leak. Removed lid cycle tested dishwasher multiple times no leak. All checks good.

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED8100DW1

Near Gig Harbor, WA 98335

Cejay

Job Details: 01/04/2023

Customer concern is that dryer intermittently makes a noise during operation. Found rear support wheels and shafts failed causing noise during operation. Needs new rear rollers and shafts. Follow up scheduled for 01/10 10-2pm; ordrng 2 WPW10359271 (roller shaft)s and 2 WPW10314173 (support)s

We serviced a

SAMSUNG RANGE

Model NX58K9500WG/AA

Near Chicago, IL 60639

Chris

Job Details: 01/04/2023

Customer concern is unit has no power at display. Checked incoming power to main board is getting 120vac. Cooktop still sparking. Need new control panel and main board. ; ordrng 1 DE96-01050A (Control panel) and 1 DE92-02439J (Relay)

We serviced a

AMANA WASHER-FRONTLOAD

Model NFW5800HW2

Near Chicago, IL 60639

Chris

Job Details: 01/04/2023

Customer concern is giving error code. Code is long fill. Found water valve not opening to allow unit to fill correctly. Verified incoming water pressure. Need new water valves. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC0

Near Mesquite, TX 75149

Patrick

Job Details: 01/04/2023

Replaced door bellows. Tested unit. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Gig Harbor, WA 98332

Cejay

Job Details: 01/04/2023

"Customer concern is that dishwasher is making a noise during operation. Preformed service diagnostic cycle, no stored error codes. Cycle tested dishwasher for 45 minutes could not replicate noise. Advised customer to monitor dishwasher and to document noise if noise happens again."

We serviced a

GE DISHWASHER

Model GPT225SSL0SS

Near Bensenville, IL 60106

Chris

Job Details: 01/04/2023

Replaced controls. Tested. Unit checks.

We serviced a

LG DRYER-ELECTRIC

Model DLE3170W

Near Tacoma, WA 98422

Cejay

Job Details: 01/04/2023

Customer concern is that dryer is still not heating. Preformed airflow test failed (red). Preformed second airflow test with vent hose disconnected passed. Advised customer dryer vent do need service before resuming normal operation of dryer. Restricted airflow can cause poor dry performance and even damage to internal components. Customer signed airflow acknowledgement. Left dryer disconnected at customers request.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104EWH1

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 01/04/2023

"Customer concern is that dishwasher does not fill. Found F6e4 via service mode. Cycle tested unit 10x, unit filled each time . Found oversuds conditions present from float switch, causing unit to intermittently not fill. Cleaned float switch of suds residue, cycle all checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals. Collected 95.00 trip fee +tax via check payment."

We serviced a

SAMSUNG DRYER-GAS

Model DVG50T5300C/A3

Near Streamwood, IL 60107

Chris

Job Details: 01/04/2023

Customer concern is drum doesn't stop turning. Found stuck motor relay at main board. Will need new main board. ; ordrng 1 DC92-01729X (Pcb maim)

We serviced a

LG WASHER-FRONTLOAD

Model WM4000HBA/01

Near Eatonville, WA 98328

Cejay

Job Details: 01/04/2023

"Installed previously ordered doorlock, main control failed to activate doorlock. Found failed control board causing washer lock not to operate. Needs new main pcb assembly. Follow up scheduled for 01/11 8-12pm; ordrng 1 EBR86771821 (PCB ASSEMBLY,MAIN)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SAW0

Near Spanaway, WA 98387

Cejay

Job Details: 01/04/2023

"Installed previously ordered water valve, dispenser and main control. Cycle tested dishwasher. Found oversuds present. Verified dishwasher is filling with water by cycle testing dishwasher multiple times to rinse out suds. Advised customer on running regular cleaning cycles and using high quality detergent with rinse aid. All checks good."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW5620HW0

Near Balch Springs, TX 75180

Patrick

Job Details: 01/04/2023

"Customer concern, unit displaying error code. F8e1 long fill. Found cold 1 valve not opening. Cold 2 valve good. Must replace inlet valve. ; ordrng 1 W11316256 (Inlet valve)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA40A3005AW/A4

Near Streamwood, IL 60107

Chris

Job Details: 01/04/2023

Customer concern is unit not going through spin cycle. Found suspension is very bouncy. Unit does spin good. Needs new suspension. ; ordrng 4 DC97-16350S (Suspension)s

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB965HC0

Near Dallas, TX 75210

Jack

Job Details: 01/04/2023

The customer concern unit is not filling and not spinning. Ran a rinse and spin. Found unit working as designed. Checked error codes and found no errors. Unit is working as designed at this time.

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA

Near Richardson, TX 75080

Jack

Job Details: 01/04/2023

"Customer concern unit is leaking gas, found gas leaking from regulator. Unit needs new regulator. ; ordrng 1 DG94-03445A (Pressure regulator)"

We serviced a

GE DISHWASHER

Model GDF630PSM0SS

Near Aubrey, TX 76227

Jack

Job Details: 01/04/2023

"Customer concern unit is leaking water, found heating element bowing and buttom of unit is melted, and door seal is bad. Unit needs new heating element, door seal and tub. ; ordrng 1 WD08X21894 (Dishwasher door gasket) and 1 WD22X27724 (Lower spray arm) and 1 WD05X24385 (Heating element) and 1 Unknown (Tub)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED7230HW

Near Krugerville, TX 76227

Jack

Job Details: 01/04/2023

Customer concern is that the dryer does not turn on at all. Found good volts coming from the outlet. Found unit wired wrong had to move ground wire to correct position.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Highland Village, TX 75077

Jack

Job Details: 01/04/2023

"Replaced sump and tested unit, unit fills washes and drains, unit checks all good."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB835DW4

Near Orting, WA 98360

Cameron M.

Job Details: 01/04/2023

"Customer concern is that dryer makes squealing noise during operation.preformed airflow test , passed (green).found seized idler pulley, causing unit to make squealing noise during operation. Also found dirty roller shafts, causing rollers to stick and squeal. Needs new Idler pulley. Installed new idler pulley. Cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cycle tested unit. All checks good ; used 1 279640 (PULLEY,IDLER) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV395ETAPSU/A1

Near Puyallup, WA 98375

Cameron M.

Job Details: 01/04/2023

"Customer concern is that dryer does not heat. Preformed airflow test, failed (red).found open heating element, causing unit to not heat during cycle. Needs new element. Installed new element. Cleaned inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit. All checks good. Advised customer dryer vent duct needs to be cleaned asap, before use continues on dryer to prevent damage. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"