Service History 61 - RPS Appliance Repair

We serviced a

GE DISHWASHER

Model GDT545PSJ2SS

Near Dallas, TX 75220

Branden W.

Job Details: 05/26/2022

Installed new ui board. Cycle tested. All checks good.

We serviced a

LG WASHER-FRONTLOAD

Model WM3770HVA

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/26/2022

"Installed previously ordered door boot. Cycle tested unit 3x, all checks good Collected payment via check payment. Customer declined to retain old part."

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AP/US 51

Near Buckley, WA 98321

Cameron M.

Job Details: 05/26/2022

"Installed previously ordered tub,basket and motor assembly. Cycle tested unit 5x,all checks good"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5400AW/A2

Near Enumclaw, WA 98022

Cameron M.

Job Details: 05/26/2022

"Customer concern is that drum baffle is broken and tearing clothes. Found broken baffle, causing clothes to snag and tear during wash cycle. Cycle tested unit, found long drain condition present. Cleaned debris from drain pump, cycle tested unit. All checks good. Needs new drum baffle. follow up visit scheduled for 6-7 10-2 ; ordrng 1 DC66-00508A (BAFFLE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Plano, TX 75024

Chris

Job Details: 05/26/2022

Customer concern is unit not making ice. Ran test 44 in diagnostics. Icemaker not cycling. Needs new icemaker. ; ordrng 1 W10873791 (icemaker)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HDEDPWW/AA 02

Near Plano, TX 75025

Chris

Job Details: 05/26/2022

Replaced icemaker service kit. Unit checks good.

We serviced a

GE DISHWASHER

Model GDF630PGM0WW

Near Allen, TX 75002

Chris

Job Details: 05/26/2022

Customer concern is unit intermittently won't turn on. Checked diagnostics. Unit was powering on and off. All connections good. Will need ui and main board. ; ordrng 1 WD21X26186 (Control board) and 1 WD21X25727 (Configured ui)

We serviced a

LG DISHWASHER

Model LDF5545ST

Near Puyallup, WA 98375

Cameron M.

Job Details: 05/26/2022

"Customer concern is that dishwasher powers off after starting a cycle. Found broken door of rinse aid dispenser. Cycle tested unit 3x, unit advances as far as draining and powerd down. Ran 2 additional cycles, unit advances without issue. Cycle tested unit via service mode. Found no defect. Found main control intermittently loosing voltage and powers down unit. Needs new main control and dispenser. Follow up visit scheduled for 6/3 10-2; ordrng 1 AGM76429511 (MAIN CONTROL) and 1 AGM75469801 (DISPENSER)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5000AW/A2 11

Near Tacoma, WA 98409

Cejay

Job Details: 05/26/2022

Installed previously ordered drain pump motor. Cycle tested unit all checks good

We serviced a

FRIGIDAIRE RANGE

Model FFGF3047LSF

Near Tacoma, WA 98418

Cejay

Job Details: 05/26/2022

Installed previously ordered control and overlay. Cycle tested unit all checks good

We serviced a

GE RANGE

Model JS645SL2SS

Near Garland, TX 75040

Chris

Job Details: 05/26/2022

Replaced cooktop and burner. Tested with customer. Unit checks good.

We serviced a

MAYTAG REFRIGERATOR

Model MTB2156DEW

Near Rowlett, TX 75088

Chris

Job Details: 05/26/2022

Customer concern is unit leaking. Found drain was clogged. Cleared drain. Unit checks good.

We serviced a

AMANA WASHER-TOPLOAD

Model LWM423W

Near Dallas, TX 75240

Branden W.

Job Details: 05/26/2022

"Arrived to install previously ordered drain pump. Found transmission seized, leaking oil and belt broken. Needs new transmission, bearing, seal kit, belt and pump. Called AHS to advise repair is uneconomical. AHS to send to options dept. Auth 86MBRA"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB835DW4

Near Tacoma, WA 98445

Cejay

Job Details: 05/25/2022

Customer concern is that dryer is making a grinding noise during operation. Preformed airflow test failed (yellow) found broken fan wheel causing noise during operation. Needs new fan wheel. Vacuumed excess lint from dryer cabinet. Installed new blower wheel. Cycle tested unit all checks good ; used 1 WP697772 ( WHEEL) from stock

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model GHW9400PW0

Near Tacoma, WA 98444

Cameron M.

Job Details: 05/25/2022

"Customer concern is that washer does not drain. Cycle tested unit via service mode found long drain condition. Once unit drain completely unit is able to achieve high speed spin. Found long drain condition, caused by debris in drain pump. Cleared debris from Drain pump. Cycle tested unit 3x, all checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."

We serviced a

KENMORE REFRIGERATOR

Model 79573153610

Near Garland, TX 75043

Patrick

Job Details: 05/25/2022

"Replaced compressor and drier. Tested unit, all checks good."

We serviced a

GE DISHWASHER

Model GSD5560G02SS

Near Frisco, TX 75035

Branden W.

Job Details: 05/25/2022

"Found supply valve to dishwasher would not turn. Customer turned off water supply to house. Replaced wash pump, drain pump and drain hose. Unit still not draining fully. New parts are universal fit by GE. Parts did not repair unit. Unable to repair. Called AHS to advise unit not repairable. AHS putting into replacement. Advised customer that supply valve to dishwasher needs to be replaced. Auth 396GALL"

We serviced a

LG WASHER-FRONTLOAD

Model WM3470HWA

Near Puyallup, WA 98372

Cameron M.

Job Details: 05/25/2022

"Unit pulled out of location by customer prior to service call. Customer concern is that washer leaks. During visual inspection of washer found leak evidence from bottom of door, caused by dirty door glass not allowing sufficient seal between door and door boot. Also found Signs of oversuds conditions, causing unit to leak from rear vent during operation. Found both hot and cold water inlet valves leaking, causing water to pool under unit. Turn of water supply to unit to slow leak. Advised customer to not restore water supply to unit. Needs new inlet valves. Requires two technicians to down stack gas dryer. Follow up visit scheduled for 6/3 8-12 ; ordrng 1 5220FR2075L (VALVE ASSEMBLY,INLET) and 1 WH13X20604 (valve assembly inlet HOT)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 05/25/2022

"Customer concern is that dishwasher produces sc error and does not complete cycle. Preformed self test via service mode, unit triggered sc error. Found no debris in drain pump. Checked for restriction in drain hose, good .found failed main control board intermittently not sending voltage to drain pump ,causing sc error and unit not completing cycle. Needs new main control board. Follow up visit scheduled for 6/7 8-12 ; ordrng 1 DD97-00498D (Main pcb)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHW0

Near Gig Harbor, WA 98335

Cejay

Job Details: 05/25/2022

Customer concern is that dishwasher made a noise during operation and now spray arms are not rotating.F4E3 error . Found seized wash motor causing unit not to operate. Needs new wash motor assembly. NEW to supply. Follow up scheduled for 06/02 1-5pm; ordrng 1 W11087376 (pump&motor)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Tacoma, WA 98498

Cejay

Job Details: 05/25/2022

Installed new gearcase and actuator. Calibrated washer. Shifter fault error. Found defective actuator. Needs new actuator. Installed new actuator cycle tested unit all checks good ; used 1 W10913953 ( ACTUATOR) from stock

We serviced a

SAMSUNG RANGE

Model NX58K7850SS/AA

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 05/25/2022

"Installed previously ordered led display. Cycle tested unit, all checks good"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF210ANW/XAA

Near Plano, TX 75024

Chris

Job Details: 05/25/2022

Customer concern is unit noisy. Found basket support broken causing loud noise during spin. Unit will need outer tub and basket replaced. ; ordrng 1 DC97-15871A (Basket) and 1 DC97-15916D (Front tub) and 1 DC97-15931A (Rear tub)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45K6200EZ/A3

Near Coppell, TX 75019

Branden W.

Job Details: 05/25/2022

Installed new heating element. Vacuumed inside of dryer. Found only 76VAC to dryer causing no heat. Found circuit breaker loose in panel causing power issue. Reset breaker. Unit now heating properly. Performed airflow test. Test failed. Advised to have dryer duct cleaned asap. Also advised to have electrician check breaker.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Dallas, TX 75243

Patrick

Job Details: 05/25/2022

"Customer concern, dispensing water very slowly, confirmed. Bypassed filter, no change. Verified source line pressure, good. Main inlet valve no opening fully. Must replace.; ordrng 1 W10865826 (Inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Richardson, TX 75081

Patrick

Job Details: 05/25/2022

"Customer concern, upper rack falling from track. Must replace adjusters from truck stock. All tests good. ; used 1 W10712395 (Adjusters) from stock"

We serviced a

GE DISHWASHER

Model GLD5660N10SS

Near Irving, TX 75063

Branden W.

Job Details: 05/25/2022

Customer concern is that dishwasher does not turn on. Unable to verify issue. Did find dishwasher leaning forward causing door to not close properly. Lowered rear of dishwasher over an inch. All checks ok at this time.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA56H9000AP/A2 01

Near Irving, TX 75063

Branden W.

Job Details: 05/25/2022

"Customer concern is that washer is leaking from left side. Found top panel paint lamination pealing causing water to track down it and leak from left side. Also found bleach dispenser leaking when filling. Also found drain hose barely in stand pipe. Corrected drain hose and secured. Needs new top assembly, dispenser and tub ring. AHS to supply parts if available. ; ordrng 1 DC63-01749A (COVER TOP) and 1 DC97-18048A (ASSY DRAWER BLEACH) and 1 DC63-01870A (COVER TUB)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB345LFR1

Near Tacoma, WA 98409

Cejay

Job Details: 05/25/2022

Installed previously ordered door latch kit. Cycle tested unit it all checks good.

We serviced a

SAMSUNG REFRIGERATOR

Model RF323TEDBSR/AA 04

Near Frisco, TX 75035

Chris

Job Details: 05/25/2022

Replaced icemaker kit amd cleared ice. Tested. Unit checks good.

We serviced a

KENMORE REFRIGERATOR

Model 79572489412

Near McKinney, TX 75070

Chris

Job Details: 05/25/2022

"Door assembly did not come with control panel. Ordering panel separate. ; ordrng 1 ACQ87038602 (COVER ASSEMBLY,DISPLAY)"

We serviced a

GE DISHWASHER

Model GDT535PSJ0SS

Near Plano, TX 75025

Chris

Job Details: 05/25/2022

Replaced panel cover. Tested. Unit checks good

We serviced a

WHIRLPOOL WALL OVEN

Model RBS305PDB16

Near Rowlett, TX 75089

Chris

Job Details: 05/25/2022

Customer concern is unit not heating. No heat on bake or broil. Tested thermal cutoff and is open. Needs new cutoff. ; ordrng 1 WP9759243 (thrmst-fix)

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDTSR/AA5

Near Garland, TX 75040

Patrick

Job Details: 05/25/2022

"Customer concern, neither ice maker working. Confirmed. Need im repair kit for upper, found ice bucket broken, must replace. Lower im fill tube frozen causing leak. Must replace fill tube and ice maker.; ordrng 1 DA97-07603B (Fzim) and 1 DA82-02698A (Im repair kit) and 1 DA73-00134D (Fzim fill tube) and 1 DA97-14504C (Ice bin)"

We serviced a

KENMORE REFRIGERATOR

Model 79572043112

Near Carrollton, TX 75006

Patrick

Job Details: 05/25/2022

"Customer concern, im inop. Confirmed. Im failure. Replaced. All checks good."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDX655DW1

Near Puyallup, WA 98372

Cameron M.

Job Details: 05/25/2022

"Installed previously ordered timer, cycle tested unit 3x. All checks good"

We serviced a

GE REFRIGERATOR

Model PVD28BYNBFS

Near Heath, TX 75126

Patrick

Job Details: 05/25/2022

"Customer concern, no ice production. Svc mode, fan feedback error. Ran manual test. No fan operation. Must replace ice box fan. ; saved tckt"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4024HW0

Near Dallas, TX 75209

Branden W.

Job Details: 05/25/2022

"Customer concern is that dryer is too hot. Performed airflow test, test failed. Cycle tested temperatures on times and auto cycles. Temps at 195 with vent on. Removed vent. Temps at 165. Vacuumed inside of dryer. Reinstalled vent. Advised that dryer ducting is restricted and needs to be cleaned."

We serviced a

KENMORE REFRIGERATOR

Model 2537480240F

Near Dallas, TX 75223

Branden W.

Job Details: 05/25/2022

Customer concern is that ice maker does not work. Has had another tech out who ordered a part. Work order made is for Kenmore not frigidair. Called sears to advise. Per sears. Closing out call. They will contact customer.

We serviced a

WHIRLPOOL WALL OVEN

Model WGE745C0FS00

Near Garland, TX 75040

Chris

Job Details: 05/25/2022

Customer concern is temp in oven not correct. Found unit was set to Celsius. Instructed customer on how to change setting. Set to Fahrenheit. Unit checks good.

We serviced a

MAYTAG RANGE

Model MER6755AAW

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/24/2022

"Installed previously ordered main control and overlay. Cycle tested unit 3x, all checks good"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Tacoma, WA 98445

Cejay

Job Details: 05/24/2022

Customer concern is that sheet is stuck under agitator. Removed agitator found agitator to be damaged. Needs new agitator. Follow up scheduled for 06/01 8-12pm; ordrng 1 W11550891 (AGITATOR)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9750WW02

Near Tacoma, WA 98406

Cameron M.

Job Details: 05/24/2022

"Customer concern is that washer does not drain and produces sud error. Cycle tested unit, found unit not draining. Found debris in drain pump, cycle no drain condition. Cleaned out drain pump cycle tested unit 3x. All checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1250REC2

Near Lewisville, TX 75067

John

Job Details: 05/24/2022

Installed new inlet vavle. Cracked supply valve to check for leaks and vavle to open. No leaks valve opens properly. Unable to test further because supply valve leaking.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED7500GC0

Near Irving, TX 75060

John

Job Details: 05/24/2022

Customer concern is dryer not heating. Found open thermal cutoff causing unit not to heat. Replaced thermal cutofff from truck stock. All checks good.; used 1 279973 (CUTOFF-TML) from stock

We serviced a

FRIGIDAIRE WALL OVEN

Model FGEW3045KFB

Near Coppell, TX 75019

John

Job Details: 05/24/2022

Installed control board. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model NMN

Near Forney, TX 75126

Chris

Job Details: 05/24/2022

Replaced switch. Unit not installed. Could not test.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockwall, TX 75032

Chris

Job Details: 05/24/2022

Replaced owi sensor. On arrival unit was showing f9e1 error for no drain. Unit drained good. Pulled error codes. Also had error for fill valve electrical error. Will need new pump and fill valve. ; ordrng 1 W11412291 (Drain pump) and 1 W11434044 (Fill valve)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LLV7233AW0

Near Bonney Lake, WA 98391

Cejay

Job Details: 05/24/2022

"Customer concern is that washer is making noise during operation and is not spinning intermittently found failed transmission causing noise during operation and unit not to operate. Needs new gearcase, clutch and motor coupling. Follow up scheduled for 05/31 1-5pm; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 285753A (coupling,motor)"

We serviced a

GE DISHWASHER

Model GDF610PGJ2BB

Near Mesquite, TX 75181

John

Job Details: 05/24/2022

"Came to install new UI Board. While uninstalling unit to remove door, found that the leveling legs are seated all the way down and cabinetry is too close to top of unit to uninstall. Advised Customer that unit will need to be accessible enough to be uninstalled. Customer advised that they will contact RPS once unit is accessible.; O-emld tckt"

We serviced a

GE DISHWASHER

Model GSD3360K65SS

Near Irving, TX 75063

John

Job Details: 05/24/2022

"Customer concern DWnot advancing through cycles and customer noticed a burning smell and it looks like lower spray arm is melted. Inspected spray arm, no issues found. Found drain solenoid burnt and melted causing unit not to drain and burning smell. Needs new drain solenoid.; ordrng 1 WD21X10268 (bracket & solenoid)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25ECMS00

Near Heath, TX 75032

Chris

Job Details: 05/24/2022

Customer concern is unit not cooling. Found freezer temp over 20 degrees. Found ice ball at beginning of freezer evap and poor frost pattern. Unit has leak in sealed system.

We serviced a

GE WASHER-FRONTLOAD

Model GFW510SCN2WW

Near Addison, TX 75001

Chris

Job Details: 05/24/2022

Replaced door boot. Tested with customer. Unit checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED75HEFW1

Near Dallas, TX 75252

Chris

Job Details: 05/24/2022

Customer concern is unit not drying. Ran unit and is heating. Ran vent test and unit failed. Customer will need to have vent cleaned.

We serviced a

HOTPOINT DISHWASHER

Model HDF330PGR0WW

Near Puyallup, WA 98374

Cejay

Job Details: 05/24/2022

Installed previously ordered main conduit and diverter cap as per GE. Issues still persists. Called GE tech support per recommendation unit needs new mid spray arm and wash pump. GE to supply.; ordrng 1 WD19X27178 (WASH PUMP SERVICE KIT) and 1 WD22X27740 (MID SPRAY ARM ASEMBLY)

We serviced a

KENMORE WASHER-TOPLOAD

Model 1102381200

Near Spanaway, WA 98387

Cejay

Job Details: 05/24/2022

Called pro tool for incorrect model and serial information. Instructed to close call. SHS will contact customer.

We serviced a

KENMORE DISHWASHER

Model 66513112K701

Near Tacoma, WA 98409

Cameron M.

Job Details: 05/24/2022

"Customer concern is that dishwasher doesn't start cycle with press of start button. Found disconnected wire to door switch ,causing unit to not start cycle. Also found prolonged leaking vent seals , causing unit to leak alot of water during operation. Needs new vent, gasket, and inner door panel. Parts show NLA called authorization department, claims denied as it's structural component. Claims number #cccq5x3bf1ef; O-emld tckt"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5640XW0

Near Coppell, TX 75019

John

Job Details: 05/24/2022

Installed new lid lock and control board. All checks ok.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8127LC0

Near Wylie, TX 75098

Chris

Job Details: 05/24/2022

Customer concern is unit not heating. Found unit not getting one leg of power. At outlet it's getting correct voltage. One of the contacts inside outlet not tight. Was able to get unit to work by bending prong on cord. Cord tested OK. Customer will get outlet changed.

We serviced a

KENMORE REFRIGERATOR

Model 111.7550512

Near Rockwall, TX 75087

Chris

Job Details: 05/24/2022

Customer concern is frosting in freezer. Needs new door seal. ; ordrng 1 30123-0005100-03 (Freezer door seal)

We serviced a

KENMORE DRYER-ELECTRIC

Model 7.95662E+11

Near Coppell, TX 75019

John

Job Details: 05/24/2022

"Customer concern is that the lint screen and lint screen guide are broken. Confirmed lint screen and guide are in fact broken. Needs new lint screen and guide assy. ; ordrng 1 4974EL1002B (GUIDE,FILTER) and 1 3550EL1005C (COVER,GUIDE) and 1 5231EL1001C (FILTER ASSEMBLY,LINT)"

We serviced a

FRIGIDAIRE WASHER-FRONTLOAD

Model FAFW3801LW4

Near Dallas, TX 75248

John

Job Details: 05/24/2022

"Came to install new drain pump. Once original pump was removed, found random bits of cloth clogging drain pump. Replaced pump, cycle tested all checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV52J8700EP/A2

Near Tacoma, WA 98408

Cameron M.

Job Details: 05/24/2022

"Customer concern is that dryer powers on but does not start cycle. Found seized and failed idler pulley ,causing unit to power but not start cycle by triggering belt switch. Needs new idler pulley. Installed new idler pulley. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit, preformed airflow test pass(green) all checks good. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"

We serviced a

GE RANGE

Model PGS950SEF3SS

Near Puyallup, WA 98373

Cameron M.

Job Details: 05/24/2022

"Installed new main control board, cycle tested unit bake and broil, on both upper and lower ovens 3x all checks good"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Puyallup, WA 98373

Cameron M.

Job Details: 05/24/2022

"Customer concern is that dryer does not dry clothes fully. Preformed airflow test, failed (yellow).preformed temperature checks, good. Advised customer on proper loading practices. Also advised customer on proper installation of vent hose. Collected 95.00 trip fee via card Payment"

We serviced a

WHIRLPOOL WALL OVEN

Model RBS305PDQ2

Near Irving, TX 75063

John

Job Details: 05/23/2022

Installed new hinges. Door closes significantly better.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28M9580SR/AA

Near Carrollton, TX 75006

Patrick

Job Details: 05/23/2022

"Found condenser coil 100% blocked, hot air coming from machine compartment. Cleaned coil and left to run for 1hr. No joy. Recharged unit, must return for leak detection. ; schdld next appmnt for 5/31 TUE 1-5"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45T6000A

Near Farmers Branch, TX 75234

Patrick

Job Details: 05/23/2022

"Customer concern, unit not filling with enough water. Calibrated unit. Ran normal cycle, empty. Good 2in level. Added load, ran normal. All checks good."

We serviced a

KENMORE REFRIGERATOR

Model 79551833410

Near Frisco, TX 75034

Chris

Job Details: 05/23/2022

Replaced icemaker. Tested. Cycled and filled good.

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068837700

Near Tacoma, WA 98405

Cejay

Job Details: 05/23/2022

Customer concern is that dryer is heating during air cycle. Found stuck relay causing dryer to heat during air Cycle needs new heater relay. Follow up scheduled for 05/27 1-5pm; ordrng 1 WP3405281 (relay)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AW/A4

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/23/2022

"Customer concern is that washer run cold valve continuously, Customer had to turn water off at valve to stop flow. Found 4c error via service mode. Found inlet valve stuck open, causing unit to fill continuously even with disconnected from main power supply. Verified pressure hose connections,good. Needs new inlet valve follow up visit scheduled for 6/2 1-5; ordrng 1 DC97-15459G (INLET VALVE)"

We serviced a

WHIRLPOOL WALL OVEN

Model RBS305PDQ2

Near Irving, TX 75063

John

Job Details: 05/23/2022

Installed new hinges. Door closes significantly better.

We serviced a

GE DISHWASHER

Model ZBD6880NOOSS

Near Dallas, TX 75230

John

Job Details: 05/23/2022

"Customer concern is that they heard a loud pop when opening door, as well as rust on top rack and broken silverware basket. Found both door hinge cables broken and confirmed rust on upper rack. Also found both spray arms clogged with debris. Needs new silverware basket, door cables, and spray arms. ; ordrng 1 WD28X10410 (dishrack upper) and 1 WD28X10128 (Silverware basket) and 2 WD01X10393 (cable)s and 1 WD22X10047 (spary arm) and 1 WD22X10048 (spray arm)"

We serviced a

GE DISHWASHER

Model ADW1100N35WW

Near Tacoma, WA 98418

Cejay

Job Details: 05/23/2022

Customer concern is that dishwasher stopped working in the middle of prewash cycle. No power to unit. Found tripped breaker. Restored power to unit. Cycle tested unit. Cycle completed all checks good

We serviced a

SAMSUNG REFRIGERATOR

Model RF28M9580SR/AA

Near Carrollton, TX 75006

Patrick

Job Details: 05/23/2022

We serviced a

SAMSUNG DISHWASHER

Model DW80J3020US/AA

Near Frisco, TX 75035

Chris

Job Details: 05/23/2022

Customer concern is unit stopped during cycle and gave leak error. Said it only happened the one time. Unit just finished full cycle on arrival. Pulled unit out. Base was dry. Ran diagnostic cycle. No errors or sign of leak.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5400AV/US 03

Near Dallas, TX 75249

John

Job Details: 05/23/2022

Installed new drain pump and pressure switch. All checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6300AV/US

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/23/2022

"Customer concern is that washer does not power or start cycle. Confirmed outlet wired correctly. Tested voltage from outlet good 120v supply. Verified function of noise filter, good. Tested voltage to sub pcb, good. Needs new sub pcb assembly. Advised customer part shows out of stock, may take time to get parts. Customer declined repair at this time. Collected 95.00 trip fee via"

We serviced a

KENMORE RANGE

Model 790.75233310

Near Sumner, WA 98390

Cameron M.

Job Details: 05/23/2022

"Customer concern is that oven does not heat. Found bake ignitor not drawing required 3.3 amps, causing unit to not heat during bake. Needs new ignitor. Installed ignitor. cycle tested unit 3x, all checks good ; used 1 WB13K21 ( OVEN IGNITER-12' LEAD W/NUTS) from stock"

We serviced a

GE DISHWASHER

Model GSD2200G02BB

Near Lakewood, WA 98499

Cejay

Job Details: 05/23/2022

Installed previously ordered wash motor. Cycle test unit no leaks all checks good

We serviced a

SAMSUNG DISHWASHER

Model DMT800RHS/XAA

Near Dallas, TX 75205

Patrick

Job Details: 05/23/2022

Replaced upper rack adjusters. Tested unit. All checks good.

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.68132413

Near Puyallup, WA 98373

Cameron M.

Job Details: 05/23/2022

"Customer concern is that dryer powers on but does not start cycle. Verified power supply voltage to unit good 240v supplied. Tested thermal fuse,good tested heating components, good. Found shorted solder connection on control board, causing unit to power but not start cycle. Needs new main board. Follow up visit scheduled for 6/3 1-5; ordrng 1 W10802463 (CONTROL)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7340XW0

Near Dallas, TX 75208

John

Job Details: 05/23/2022

Installed new drain pump. All checks good.

We serviced a

KITCHENAID WALL OVEN

Model KOSE500ESS01

Near Steilacoom, WA 98388

Cejay

Job Details: 05/23/2022

Customer concern is that wall oven lost power in the middle of use. Found open thermal fuse causing wall oven not to operate. Needs new thermal fuse. Follow up scheduled for 05/27 1-5pm; ordrng 1 WPW10545255 (fuse-thrml)

We serviced a

KENMORE RANGE

Model 79041029801

Near Tacoma, WA 98446

Cameron M.

Job Details: 05/23/2022

"Customer concern is that range produces f-95 error at different points of operation. Found faulty relay on main board, causing f95 error. Needs new main board. Installed new main control. Cycle tested unit 10x, all checks"

We serviced a

LG WASHER-TOPLOAD

Model WT4870CW

Near Sachse, TX 75048

Chris

Job Details: 05/23/2022

Replaced control board and pressure sensor. Ran full rinse cycle with load. Unit checks good.

We serviced a

SAMSUNG RANGE

Model NE59J7630SS /AA02

Near Mesquite, TX 75181

Chris

Job Details: 05/23/2022

Installed back right burner. Hot surface light still on when not in use. Tested all burners. Found front right and front left burner thermostats bad. Also found short in connector back left burner. Will need to replace 3 other burners. ; ordrng 1 DG47-00065A (HEATER RADIANT-TRIPLE) and 1 DG47-00067A (HEATER RADIANT-DUAL) and 1 DG47-00060A (HEATER RADIANT-SINGLE)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45N3050AW/A4 01

Near Mesquite, TX 75150

Chris

Job Details: 05/23/2022

"Replaced pulley, belt and suspension rods. Tested. Unit checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5400W/A3

Near Garland, TX 75040

Chris

Job Details: 05/23/2022

Customer concern is unit not heating. Found open heating element. Customer does not want unit repaired for now. Will call back if they want repair.

We serviced a

GE WASHER-TOPLOAD

Model GTW725BSN0WS

Near Dallas, TX 75243

Chris

Job Details: 05/23/2022

Replaced lid and console. Tested. Unit checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45N5300AV/US 51

Near Tacoma, WA 98445

Cejay

Job Details: 05/23/2022

"Customer concern is washer door does not unlock and washer is stuck in bedding cycle. Found failed user interface causing unit not to operate. Needs new PCB display, touch sensor, panel control and main pcb. NEW to supply. Advised customer parts show out of stock and may take time to recive.; ordrng 1 DC92-01802Q (ASSY PCB DISPLAY) and 1 DC97-19650K (ASSY S.PANEL CONTROL) and 1 DC93-00376D (ASSY MODULE;TOUCH SENSOR) and 1 DC92-01982B (ASSY PCB KIT)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA 04

Near Mesquite, TX 75150

Patrick

Job Details: 05/23/2022

"Found fz evap frosted over. Manual defrost ff good no heat in fz. Defrosted coil. Found lh Def connector out of place causing failure. Reassembled, tested unit all checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWP475EW0

Near Dallas, TX 75218

John

Job Details: 05/23/2022

Installed new control board and inlet valve. All unit to fill and drain 3 times. Good fill and good drain. All checks good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT18IL6JW3

Near Grand Prairie, TX 75050

Patrick

Job Details: 05/20/2022

"Customer concern, unit leaking. Door gasket tornFound ff floor full of water. Dripping from air diffuser. Must replace air diffuser and ff door gasket. ; ordrng 1 A04520001 (Diffuser) and 1 241872513 (Gasket)"

We serviced a

KENMORE OTHER

Model 2539287412

Near Dallas, TX 75216

Patrick

Job Details: 05/20/2022

"Customer concern, unit makes noise intermittently. No noise on arrival, evap clear of ice. Unable to reproduce failure at this time."

We serviced a

GE DRYER-ELECTRIC

Model GTD42EASJ2WW

Near Forney, TX 75126

Patrick

Job Details: 05/20/2022

Replaced dryer vent. Found clogged home vent line. Recommend customer have home vent professionally cleaned. ; used 1 MFX48 (4' X 8' DUCT) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Dallas, TX 75229

John

Job Details: 05/20/2022

"Customer concern DW not washing dishes. Confirmed unit filling with water and not washing, only draining. Found wash motor receiving voltage but not spinning. Needs new sump assy.; ordrng 1 WPW10591570 (pump&motor)"

We serviced a

GE DRYER-ELECTRIC

Model GFDN245EL0MS

Near Dallas, TX 75230

John

Job Details: 05/20/2022

Installed new motor. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE304DBL0

Near Rowlett, TX 75088

John

Job Details: 05/20/2022

Installed new heating element. Ran service diag cycle to clear heat lock out. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA456DRHDWR/AA

Near Edgewood, WA 98371

Cameron M.

Job Details: 05/20/2022

"Customer concern is that washer does not drain. Cycle tested unit in rinse and spin cycle (no spin). Found zero activation of drain pump. Checked ohms reading of drain pump 0 ohms. Found failed drain pump, causing unit to fill but not drain and complete cycle. Needs new drain pump. Follow up visit scheduled for 5/27 1-5; ordrng 1 DC98-01877A (ASSY PACKING-PUMP)"