We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WH45M550AP/A5
Near Sachse, TX 75048
Patrick
Job Details: 01/17/2023
Replaced inverter board. Tested unit. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Garland, TX 75040
Patrick
Job Details: 01/17/2023
Replaced sump. Corrected drain hose insertion. Leak checked. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW450SSM1WW
Near McKinney, TX 75071
John
Job Details: 01/17/2023
Replaced all 4 broken shocks. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LW0
Near Frisco, TX 75035
John
Job Details: 01/17/2023
"Replaced control board. Unit still giving F2E2Board. And no buttons responing. Followed troubleshooting guide and found UI fails continuity check to control board. Needs new UI board.; ordrng 1 W11478525 (UI Board), states that autho needed"
We serviced a
HOTPOINT RANGE
Model R B525B C2WH
Near Tacoma, WA 98498
Cejay
Job Details: 01/16/2023
"Customer concer is that oven bake element is sparking and RR burner is not working. Found RR burner recpitical had fallen causing burner not to operate. Reseated RR burner reciptical, burner is now operational, found damaged bake element causing element not to operate. Needs new bake element. Follow up sch3duled for 01/25 8-12pm.; ordrng 1 WB44K10005 (RANGE OVEN BAKE ELEMENT)"
We serviced a
SAMSUNG RANGE
Model NE58K9850WG/AA 01
Near Graham, WA 98338
Cameron M.
Job Details: 01/16/2023
"Customer concern is that range convection fans make noise during operation and glass top broken. Found broken glass top in rear left corner, causing inability to use left burner. Also found worn convection fan motors, causing unit to make noise during operation. Needs new glass top and convection motors. Advised customer parts show out of stock. Requires auth. Second tech ; ordrng 1 DG94-00889A (ASSY FRAME COOK TOP) and 1 DG96-00110E (Convection fan motor lower) and 1 DG96-00110F (Convection motor upper)"
We serviced a
MAYTAG DISHWASHER
Model MDBH989AWS1
Near Tacoma, WA 98409
Cejay
Job Details: 01/16/2023
Contacted customer via phone and was given permission to enter home. Customer concern is dishwasher lights up but dose not start cycle.Preformed service diagnostic cycle. Dishwasher will start diagnostic cycle but Start key is unresponsive and can not manually advance cycle. Apon removal off control panel found damaged door handle. Needs new control panel and handle. Waited for service cycle to complete fully. Scheduled follow up with custommer via phone 01/24 1-5pm.; ordrng 1 W10810424 (PANEL-CNTL BLK) and 1 WPW10205889 (HANDLE BLK)
We serviced a
GE RANGE
Model NONE
Near Tacoma, WA 98406
Cejay
Job Details: 01/16/2023
"Customer concer is that none of the burners are working and burner knobs are damaged. Called Auth department unit not serviceable due to age and missing tag, AHS will contact customer. auth # 110CATL ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
MAYTAG COOKTOP
Model CSE9600ACE
Near Coppell, TX 75019
John
Job Details: 01/16/2023
"Customer concern is cooktop not comming on. Found to power comming into unit. Checked breaker, breaker is not supplying power to unit when it is in the on position. Cycled breaker, still no power to unit. Advised Customer that an electrician will be needed to solve issue with breaker. Left breaker in off position."
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.29822800
Near Coppell, TX 75019
John
Job Details: 01/16/2023
"Customer concern unit is immediately starts agitating while filling, tested unit on all cycles. Found unit agitating while filling on all cycles. Unit performs normally when advanced manually, unit needs new timer to correct issue. Ahs will need to supply parts due to being out of stock. ; ordrng 1 WPW10187167 (timer)"
We serviced a
SAMSUNG RANGE
Model NE59J7630SG/AA01
Near Garland, TX 75043
Patrick
Job Details: 01/16/2023
"Replaced control, tested unit. All checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model PAV3360AWW
Near Lewisville, TX 75067
John
Job Details: 01/16/2023
Customer concern unit is leaking water into tub while unit is off. Found inlet solenoid for cold water is stuck open. Needs new inlet vavles. Also found water leaking from top of hot water service valve. Advised Customer that a plumber will be needed to fix service valve before repair can be completed.; ordrng 1 WP21001932 (valve- wat)
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8540FW0
Near Mesquite, TX 75150
Patrick
Job Details: 01/16/2023
"Customer concern, unit will not start. Confirmed. Motor pulse on but stops, belt good, F4e4 low l2 voltage, f4e3 restricted airflow, f3e6, moisture sensor. Good 240vac to unit. Blower wheel clear, all thermostats and element good. Must replace main control and possibly motor. ; ordrng 1 W11537215 (Control board) and 1 W11364931 (Motor)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC465HW4
Near Mesquite, TX 75150
Patrick
Job Details: 01/16/2023
"Customer concern, unit noisy during spin. No stored error codes. Dampers test good, basket spins freely, rain and spin empty good, basket tight in tub. Ran rinse and spin with 6 bath towels. Good fill, good agitate, when brake engaged unit made loud grinding noise. Replaced belt from truck stock, no change, replaced cam from truck stock. Tested unit. All checks good. ; used 1 W11239857 (Belt), and 1 W10721967 (Cam) from stock"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6300AVUS
Near Dallas, TX 75203
Patrick
Job Details: 01/16/2023
"Customer concern, water comes from under unit after use. Found pin hole in drain hose. Must replace. ; ordrng 1 DC97-12534M (Drain hose)"
We serviced a
GE WALL OVEN
Model JGRS14BEW5BB
Near Dallas, TX 75203
Patrick
Job Details: 01/16/2023
"Customer concern, oven will not light. Found open igniter. Must replace. ; ordrng 1 WB2X9154 (Igniter)"
We serviced a
FRIGIDAIRE DISHWASHER
Model PLD2850RDC2
Near Gig Harbor, WA 98335
Cejay
Job Details: 01/16/2023
"Installed new drain pump, unit now drains but has extreamly low drain flow, found build up in drain hose casing drain restiction. Cleared drain hose line. Cycle tested dishwasher all checks good. Advised customer on running regular cleaning cycles"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Dallas, TX 75217
Patrick
Job Details: 01/16/2023
"Customer concern, no operation. Confirmed. Found burned l1 terminal at terminal block. Terminal block melted. Must replace terminal block and connector. ; ordrng 1 WPW10245259 (Terminal block) and 1 WPW10281322 (Kit bare wire connector)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Orting, WA 98360
Cameron M.
Job Details: 01/16/2023
"Installed previously ordered inlet and hub,cycle tested unit. All checks good Collected payment via cash payment. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals."
We serviced a
MAYTAG WASHER-TOPLOAD
Model A10601
Near Enumclaw, WA 98022
Cameron M.
Job Details: 01/16/2023
"Customer concern is that washer leaks a little water during operation. cycle tested unit, found cracked and brittle drain hose. Causing unit to leak during operation. Needs new drain hose. Advised customer part # Y059141 discontinued NLA. Advised customer no known replacement available. Customer requests front panel remain off unit. Collected 95.00 trip fee +tax via card Payment."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ 1
Near Tacoma, WA 98467
Cejay
Job Details: 01/16/2023
"Customer concer is that washer has standing water in tub after cycle.pulled error codes via service mode.6-4,2-1. Preformed service diagnostic cycle, continuity test on float switch good. Cycle tested dishwasher, unit drained to empty successfully, stress tested drain pump no issues, found clog in airgap to be cause of drishwasher drain issue, removal of clog resolved problem, advised customer on using high quality dedergent and running regular clean cycles. all checks good."
We serviced a
SPEED QUEEN WASHER-TOPLOAD
Model AWN43RSN116TW01
Near Tacoma, WA 98404
Cejay
Job Details: 01/16/2023
"Customer concern is that washer is making a noise during spin cycle. Found failed lower bearing causing noise durring operation, needs new weldment bearing assembly. Advised customer will call and schedule follow up when parts arrive. Also advised customer not to operate machine to prevent further damage.; ordrng 1 39253 (ASSY,WELDMENT & BRG-T)"
We serviced a
WHIRLPOOL RANGE
Model SF375PEEQ0
Near Mesquite, TX 75181
Patrick
Job Details: 01/16/2023
"Customer concern, surface burner will not light. Found spark module inoperable. Good 120vac to module from switches. All 4 surface igniters broken, burner screws stripped. Must replace all. Will need to drill out existing burner screws and replace. ; ordrng 1 WPW10110491 (Spark module) and 3 WP8053360 (Large burner)s and 1 3186478 (Small burner) and 4 W11032529 (Igniter)s and 8 WPW10132940 (Burner screws)s"
We serviced a
GE DISHWASHER
Model GDT645SGN0WW
Near Tacoma, WA 98499
Cameron M.
Job Details: 01/16/2023
"Installed previously ordered drain pump, cycle tested unit., found heavily clogged pressure switch, causing unit to not know water level. Installed new pressure switch. Tested unit again all checks good. ; used 1 WD21X25468 (PRESSURE SENSOR ASM) from stock"
We serviced a
GE DISHWASHER
Model GSD500P-45WA
Near Lewisville, TX 75067
John
Job Details: 01/16/2023
"Customer concern is DW will not drain. Found drain solenoid has failed and melted itself in place. Needs new drain solenoid and timer. AHS to supply NLA parts.; ordrng 1 WD21X802 (solenoid,drain) and 1 WD21X0625 (Timer)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4815EWO
Near Dallas, TX 75228
Patrick
Job Details: 01/16/2023
"Customer concern, excessive lint left on clothes. Found agitator loose on drive shaft. Must replace agitator. ; ordrng 1 W10908289 (Agitator)"
We serviced a
ELECTROLUX DISHWASHER
Model FFBD2411NS3A
Near Irving, TX 75063
John
Job Details: 01/16/2023
Customer concern is DW not starting. Confirmed power to control board but none leaving. Also found start and cancel buttons very soft to tye touch and not clocking when pressed. Needs new control board and switch assy.; ordrng 1 5304512731 (Control board) and 1 154852501 (Control switch board)
We serviced a
GE WALL OVEN
Model JT912SXXSS
Near Irving, TX 75063
John
Job Details: 01/16/2023
"Customer concern is oven will not get over 350 degrees. Checked all elements, checks good. Preheated unit to 400 degrees. Unit reaches 400 degrees and maintains however the display stops at 375. Recalibrate unit to read properly. All checks good.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW85000DC1
Near Irving, TX 75062
John
Job Details: 01/16/2023
Customer concern is lid on washeris broken. Confirmed lid broken. Replaced lid sent by AHS. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AZ/A5
Near Puyallup, WA 98374
Cameron M.
Job Details: 01/16/2023
"Customer concern is that washer does not complete cycle. Cycle tested unit, Found active oversuds conditions present. Flushed suds out of unit. Cycle tested unit again empty, no active defect found. Cycle tested unit with customer provided load of mix hand towels and bath towels, found no active mechanical defects at time of service. Advised customer to monitorandcallifissuepersists. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Graham, WA 98338
Cameron M.
Job Details: 01/16/2023
"Customer concern is that dishwasher intermittently does not fill and wash.,not completing cycle. Cycle tested unit 10x, found no mechanical issues at time of service. Advised customer to monitor and call if issue persists."
We serviced a
GE DISHWASHER
Model GDF610PMJ2ES
Near Puyallup, WA 98375
Cejay
Job Details: 01/16/2023
Customer concern is that dish washer will powe4 on but will not start a cycle. Continuity test on door switch from harness good. Found failed control board causing borad to recognize door as open. Needs new main control board. Follow up scheduled for 01/23 1-5pm; ordrng 1 WD21X24900C (SERVICE MACHINE CONTROL)
We serviced a
ELECTROLUX WALL OVEN
Model EW30EW65GSA
Near Lewisville, TX 75067
Patrick
Job Details: 01/13/2023
"Customer concern, unit sparked then went dead during use. Found unit doa. L1 0vac, l2 120vac. No evidence of failure at elements or control system of unit. Customer must have electrician restore proper power and check function."
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Garland, TX 75042
Patrick
Job Details: 01/13/2023
"Customer concern, unit fills then sits idle then drains. Found speed sensor faulty. Replaced from truck stock. Tested unit. ; used 1 WH03X32158 (Speed sensor) from stock"
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11021302013
Near Dallas, TX 75231
Jack
Job Details: 01/13/2023
Customer concern is that unit keeps letting hot water come into the tub. Found failed water inlet valve causing hot water to continuously add hot water. Needs new water inlet valve. Advised customer that he can use the unit on cold water. Everything else on unit checks good. ; ordrng 1 WPW10683603 (Water inlet valve)
We serviced a
GE DRYER-ELECTRIC
Model GFD45ESSM0WW
Near Wylie, TX 75098
Jack
Job Details: 01/13/2023
Installed new belt and idler pulley. Tested unit and all checks good.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Dallas, TX 75243
Patrick
Job Details: 01/13/2023
"Customer concern, during use, unit trips gfi but not breaker. Ran auto cycle. Good complete. Recommend electrician check outlet and or wiring."
We serviced a
KITCHENAID RANGE
Model KESS907SSS02
Near Richardson, TX 75081
Patrick
Job Details: 01/13/2023
Replaced glass top. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GTW465ASN2WW
Near Dallas, TX 75211
Patrick
Job Details: 01/13/2023
"Customer concern, unit fills then drains. No wash. Found f8 error code. Flood warning. Found pressure hose detached from control. Reattached. Cleared codes. Ran and tested. All checks good."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418UB0A
Near Graham, WA 98338
Cameron M.
Job Details: 01/13/2023
Customer concern is that dishwasher does not drain. Cycle tested unit 15x . Found no mechanical defects at time of service. Advised customer to monitor and record video if possible if issue persists. Also Advised customer on using high quality detergent. Advised customer on proper loading practices. Collected 95.00 trip fee +tax via
We serviced a
FRIGIDAIRE DISHWASHER
Model NONE
Near Tacoma, WA 98407
Cejay
Job Details: 01/13/2023
"Customer concer is that dishwasher has poor wash performance.found damaged lower spray arm, Found weak washpump motor causing poor wash performance. Needs new wash motor and front and rear o ring seals and lower spray arm. Follow up scheduled for 01/23 1-5pm; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 154843901 (motor) and 1 154246901 (o-ring,rear) and 1 154247001 (o-ring,front) and 1 5304517203 (SPRAY ARM)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 110.27102310
Near Puyallup, WA 98375
Cameron M.
Job Details: 01/13/2023
"Installed previously ordered gearcase and hub, cycle tested unit 3x with load, all checks good. Customer declined to retain old parts. Collected payment via check payment."
We serviced a
KENMORE DRYER-ELECTRIC
Model 11065132411
Near Dallas, TX 75227
Patrick
Job Details: 01/13/2023
"Customer concern, timer not advancing. Confirmed. Found good 120vac to timer motor. No advancement. Motor hot to touch. Must space timer. Customer ok'd $294.54 estimate. ; ordrng 1 WPW10186032 (Timer)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD0A
Near Dallas, TX 75218
Patrick
Job Details: 01/13/2023
Customer concern not draining or drying. Found disposer clogged and rinse aid empty. Cleared drain. Tested unit. All checks good. No error codes.
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW8300SW04
Near Lakewood, WA 98499
Cameron M.
Job Details: 01/13/2023
"Customer concern is that washer produces loud bang, Customer advised cycle was initially set to whites Cycle, when he checked on unit after noise user interface showed selection knob set to whites and ui display indicator on normal Cycle and basket assembly in free spin unrestricted. Found heavily shredded drive belt, causing unit to produce noise during failure and resulting in basket spinning unrestricted. Also found failing ui , causing unit to intermittently indicate incorrect cycle. Needs new user interface and drive belt. Advised customer due to not being able to cycle test unit, passable further issue may arise after initial repair. Customer declined repair at this time. Collected 95.00 trip fee +tax via card Payment."
We serviced a
KITCHENAID COOKTOP
Model KICU500XSS01
Near Tacoma, WA 98498
Cameron M.
Job Details: 01/13/2023
"Installed previously ordered module , cycle tested unit. All checks good."
We serviced a
SAMSUNG RANGE
Model FE710DR/XAA 01
Near Puyallup, WA 98375
Cameron M.
Job Details: 01/13/2023
"Installed previously ordered parts, cycle tested unit, all checks good."
We serviced a
KENMORE COOKTOP
Model NA
Near Murphy, TX 75094
Jack
Job Details: 01/13/2023
Customer concern is thank cooktop has two burners not lighting (back left and front right) cleaned both burners to the best we can and still not striking right. Needs new burners and igniters. Can't get parts due to not having model number. Cook top is glued into counter can not remove to get model or serial. Customer will have to have a contractor to remove cook top so we can get model and serial and replace parts. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
GE WASHER-TOPLOAD
Model GTW465ASN1WW
Near Bonney Lake, WA 98391
Cejay
Job Details: 01/13/2023
"Customer concer is that washer is not spinning. Pulled error codes via newfi F18, F27. Visually inspected belt and motor connections and pressure hose good. Prefromed lidlock, fill/drain and spin tests good. Cycle tested washer with a load good twice. Advised customer on proper loading practices and using high quality dedergent. All checks good."
We serviced a
HOTPOINT DISHWASHER
Model HDF330PGRAWW
Near Puyallup, WA 98371
Cejay
Job Details: 01/13/2023
"Installed new UI board and main board, still not activation of UI, able to enter service mode via newfi UI board dose not light up. Verified 120v to control and 14.5v to UI. AST will be contacting customer."
We serviced a
GE DISHWASHER
Model GDF630PGM4BB
Near Coppell, TX 75019
Jack
Job Details: 01/13/2023
"Customer concern unit is not finishing cycle, tested unit on normal cycle. Fill and drained five times. Unit fills and washes also tested drain, couldn't replicate customer issue."
We serviced a
KITCHENAID COOKTOP
Model KICU500XSS01
Near Tacoma, WA 98498
Cejay
Job Details: 01/13/2023
Tech was assigned as a helper;
We serviced a
MAYTAG RANGE
Model MGT8775XS00
Near Puyallup, WA 98375
Cejay
Job Details: 01/13/2023
"Installed previously order manifold, verified no gas leaks with gas meter, cycled all burners, all checks good."
We serviced a
GE DISHWASHER
Model GDT655SSJ4SS
Near Spanaway, WA 98387
Cejay
Job Details: 01/12/2023
"Customer concern is the dishwasher is leaking. Found leak from diverter seal causing dishwasher to leak. Needs new diverter assembly kit. Installed new diverter assembly kit, cycle tested dishwasher all checks good. ; used 1 WD19X25278 (DIVERTER ASM KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Buckley, WA 98321
Cejay
Job Details: 01/12/2023
"Installed previously order pump and motor, cycle tested dishwasher all checks good."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDC465HWO
Near Enumclaw, WA 98022
Cejay
Job Details: 01/12/2023
"Customer concern is that dryer is not heating. Prefor,ed airflow test failed (red). Found dryer vent crushed causing restricted airflow. Preformed second airflow test with vent disconnected pass but no heat. Verified 240v to dryer. Element test good continuity. Found open thermal cutoff causing dryer not to heat. Needs new thermal cutoff. Installed new thermal cutoff kit, cycle tested dryer and preformed temperature checks good. Advised customer dryer vent needs service before resuming normal operation of dryer.customer signed airflow acknowledgment. All checks good.; used 1 W10900067 (CUTOFF-TML) from stock"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA54R7600AC/US 01
Near Frisco, TX 75034
Jack
Job Details: 01/12/2023
"Install new panel. Tested unit three times, fill, drain, spin and agitate. All checks good."
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA
Near The Colony, TX 75056
Jack
Job Details: 01/12/2023
"Customer concern unit is not heating, tested unit on express wash and found unit not heating.; ordrng 1 DD81-02152A (SVC-THERMISTOR) and 1 DD81-02282A (SVC-COVER PCB)"
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Lewisville, TX 75067
Jack
Job Details: 01/12/2023
"Replaced burner and infinite switch tested unit. Got up to temps, checks all good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV40J3000EW/A2 02
Near Puyallup, WA 98374
Cameron M.
Job Details: 01/12/2023
"Customer concern is that dryer does not heat. Found open heating element, causing unit to not heat. Needs new element. Installed new element. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Preformed airflow test failed (red). Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV431AEP/XAA
Near Mesquite, TX 75181
Patrick
Job Details: 01/12/2023
Replaced element. Tested unit. All checks good
We serviced a
AMANA WASHER-TOPLOAD
Model NTW4516FW3
Near Garland, TX 75043
Patrick
Job Details: 01/12/2023
Customer unit worked twice but didn't spin all the way out once. Long drain error code. Must replace drain pump. ; ordrng 1 W10919003 (Drain pump)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW1
Near Garland, TX 75040
Patrick
Job Details: 01/12/2023
"Customer concern, unit not spinning. F7e1 error code. Failed tachometer test. Replaced actuator from truck stock."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC5
Near Rockwall, TX 75087
Patrick
Job Details: 01/12/2023
Replaced main control and console assy. Calibrated unit. All checks good
We serviced a
LG WASHER-FRONTLOAD
Model WM3470HVA
Near Puyallup, WA 98372
Cejay
Job Details: 01/12/2023
"Customer concern is that washer is leaking. Found heavy debris on door glass causing leak from door, cleared and cleaned door glass and seal, cycle tested washer no leaks. Cycle tested washer with a load no leaks."
We serviced a
GE DISHWASHER
Model PDT785S9YN2FS
Near Puyallup, WA 98374
Cameron M.
Job Details: 01/12/2023
"Installed previously ordered previously ordered rack rolls. Cycle tested unit, all checks good . Left old part with customer. Collected payment via card Payment"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED70HEBW0
Near Puyallup, WA 98375
Cameron M.
Job Details: 01/12/2023
Customer concern is that dryer makes noise during operation. Preformed airflow test failed (yellow).found seized idler pulley. Causing noise during operation. Needs new idler pulley. Installed new idler pulley. Cleaned and calibrated moisture sensors. Cleaned and lubed rollers. Cleaned inside of unit. Cycle tested unit all checks good. Advised customer dryer vent duct needs to be cleaned. Collected payment via debit card. ; used 1 W10837240 (BRACKET) from stock
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA422PRHDWR/AA 01
Near Graham, WA 98338
Cameron M.
Job Details: 01/12/2023
"Installed previously ordered suspension rods, cycle tested unit with customer provided load.,all checks good."
We serviced a
GE WALL OVEN
Model PT9050SF5SS
Near Tacoma, WA 98404
Cejay
Job Details: 01/12/2023
"Installed previoulsy order cooling fan and fan sensor. Cleared fan error, verified operation of fan via newfi, cycled tested oven, all checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6200EW/A3 02
Near Plano, TX 75075
Patrick
Job Details: 01/12/2023
"Customer concern, unit noisy during use. Confirmed. Found idler pulley badly worn, left rear roller badly worn. Replaced from truck stock. Tested unit all checks good. Vent test failed. Recommend customer have home vent cleaned to prevent future failures. ; used 1 DC93-00634A (Idler), and 1 DC97-16782A (Roller) from stock"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE6400AYW
Near Dallas, TX 75254
Jack
Job Details: 01/12/2023
"Customer concern is that washer does not start. Tested lid lock and unit started right up. Closed door and moved timer to timed dry and unit did not start. Tested unit in every cycle and did not start is some places. Timer has a dead spot, needs a new timer.; ordrng 1 WP33002803 (Timer)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTSD3
Near Dallas, TX 75219
Patrick
Job Details: 01/12/2023
"Customer concern, unit leak from bottom during use. Found rodent infestation chewed components. Unable to continue. Unit must be replaced."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW0
Near Dallas, TX 75223
Patrick
Job Details: 01/12/2023
"Customer concern, unit leaking. Found torn door boot. Must replace. ; ordrng 1 W11314648 (Door boot)"
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Garland, TX 75042
Jack
Job Details: 01/12/2023
Replaced inlet valve and control board. Tested unit and cold water didn't come in. Found cold water valve not getting any water from the wall. Told the customer to get the plumb back out and see if he can fix the cold water problem. Tested rest of unit and all checks good. Advised to get cold water to machine before use.
We serviced a
GE WASHER-FRONTLOAD
Model GFW490RPK0DG
Near Puyallup, WA 98371
Cejay
Job Details: 01/12/2023
"Customer concern is that washer is making a loud noise during spin cycle. Found failed bearing causing noise during spin cycle. Pulled error codes via newfi F00e5,F00db,F00d4,F00d6,F00d0. Also found fault in IMC Per GE if error persists replace IMC. Needs new rear tub, basket and seal. IMC and stator. Advised customer parts show Out of stock and may take time to recive. Requires auth, requires second tech.; ordrng 1 WH45X10136 (TUB ASM REAR) and 1 WH45X10137 (BASKET AND TRUNNION ASM) and 1 WH01X21994 (SEAL ORING) and 1 WH39X10013 (STATOR) and 1 WH12X26034 (WASHING MACHINE CONTROL BOARD)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV520AEP/XAA
Near Graham, WA 98338
Cameron M.
Job Details: 01/11/2023
"Customer concern is that dryer powers but does not tumble.. found broken belt, causing unit to not run cycle. Also found worn idler pulley. Causing unit to produce noise during operation. Found dirty rollers, causing noise during operation. Needs new belt and idler pulley. Installed new idler pulley and belt. Cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cleaned inside of unit. Cycle tested unit, all checks good. Preformed airflow test failed (yellow).advised customer dryer vent duct needs to be cleaned. ; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 6602-001655 (BELT) from stock"
We serviced a
ELECTROLUX DISHWASHER
Model FDB4315LFC3
Near Graham, WA 98338
Cameron M.
Job Details: 01/11/2023
"Customer concern is that dishwasher produces PF ERROR, and not completing cycle. During initial inspection, found worn door seal, causing water to leak during operation. Also found torn splash shields. Found overly stressed door springs, causing door to fall unrestricted. Found main board, intermittently looses power, causing pf error and unit to not complete cycle. Needs new door seal, splash shield kit, door springs,and main control. Follow up visit scheduled for 1/23 1-5; ordrng 1 154701001 (Splash shield kit) and 1 154827601 (GASKET) and 1 154757002 (MAIN CONTROL) and 2 154579101 (Door spring)s"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11026912691
Near Tacoma, WA 98445
Cejay
Job Details: 01/11/2023
"Installed previously ordered tub, spinner support, agitator shaft seal and drive block. Cycle tested washer with a load, no leaks but now is making a buzzing noise from motor. Needs new motor. DHS to supply, SHS ships DTC.; ordrng 1 3352287 (MOTOR)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW1
Near Lewisville, TX 75067
Branden W.
Job Details: 01/11/2023
"Customer concern is washer failed to complete cycle and produced F9 E1 (not draining) error. Cycle tested washer in quick cycle, service cycle, diagnostic cycle and component cycle. Unable to get unit to fail. Stress tested drain pump by cycling atleast 50 times. Pump operates every time. Unable to replicate customer concern at this time."
We serviced a
GE DISHWASHER
Model GDT655SBL3TS
Near McKinney, TX 75071
Branden W.
Job Details: 01/11/2023
Installed new UI Board. Cycle tested. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45H7000AW/A2 04
Near Graham, WA 98338
Cameron M.
Job Details: 01/11/2023
"Customer concern is that washer does not drain and spin. Cycle tested unit. Found seized drain pump, causing unit to not drain and spin. Needs new drain pump. Installed new drain pump assembly. Cycle tested unit 3x. All checks good left failed part with customer. Collected payment via"
We serviced a
SAMSUNG RANGE
Model NE63A6311SS/AA
Near McKinney, TX 75069
Branden W.
Job Details: 01/11/2023
Installed right rear element. Cycle tested. All checks good.
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Dallas, TX 75209
Patrick
Job Details: 01/11/2023
Replaced blower wheel. Tested unit. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWB835DW4
Near Dallas, TX 75220
Patrick
Job Details: 01/11/2023
"Customer concern, loud not closing. Found broken lid, must replace. Multiple lid lock failed stored. Cleared.; ordrng 1 W11259006 (Lid)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV455EVGSRAA
Near Dallas, TX 75209
Patrick
Job Details: 01/11/2023
"Customer concern, unit won't turn. Confirmed. Found damaged idler pulley, belt, and rear roller. Replaced from truck stock. Found home vent clogged. Customer must have home vent professionally cleaned to prevent future failures. ; used 1 DC97-16782A (Roller), 1 Dc93-00634a (Idler), and 1 6602-001655 (Belt) from stock"
We serviced a
GE DRYER-ELECTRIC
Model GFD85ESPN0RS
Near Plano, TX 75074
Patrick
Job Details: 01/11/2023
"Customer concern, unit will not begin cycle. Confirmed. Found 15 f10 fault codes. Empty basket detected. Per service bulletin, checked moisture sensors. Removed dryer sheet from moisture sensors. Tested unit. All checks good."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC2
Near Rockwall, TX 75032
Patrick
Job Details: 01/11/2023
Replaced inlet valve. Tested unit. All checks good. Found hot water valve in wall not closing completely. Recommend plumber replace valve.
We serviced a
WHIRLPOOL RANGE
Model GR563LXSS2
Near DuPont, WA 98327
Cejay
Job Details: 01/11/2023
Installed previously ordered main control board. Verified operation of bake and broil elements. All checks good.
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Forney, TX 75126
Patrick
Job Details: 01/11/2023
"Customer concern, water left under filter head after use. Confirmed. This is normal operation. Ran diag cycle. All function normal. 1 ; O-emld tckt"
We serviced a
GE WASHER-FRONTLOAD
Model WCVH6800J1MR
Near Lakewood, WA 98499
Cejay
Job Details: 01/11/2023
"Customer concern is that washer is not spinning and not draining. Pulled error codes via service mode.E23,E22,E23,E31, found debris in drain pump. Found more debris in tub to pump hose. Found broken drive belt causing washer not to spin. Verified washer fills and drains new drive belt and water valve per GE procedurefor error 23. Advised customer rear of washer will need to be made accessible for repair. Follow up scheduled for 01/17 10-2pm; ordrng 1 WH08X10024 (driving_belt) and 1 WH13X10023 (WASHING MACHINE WATER VALVE)"
We serviced a
GE DISHWASHER
Model PDT715SYN0FS
Near Allen, TX 75002
Branden W.
Job Details: 01/11/2023
Installed new spray arm support and screws. Cycle tested. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW450SSM1WW
Near Wylie, TX 75098
Branden W.
Job Details: 01/11/2023
Installed new board and drain pump. Cycle tested with load that was in washer. All checks good.
We serviced a
GE WALL OVEN
Model JTS3000SN1SS
Near Forney, TX 75126
Patrick
Job Details: 01/11/2023
"Customer concern, display showing strange symbols. Confirmed. Found led segments inop or always lit. Unit has illegible error codes due to display issues. Must replace ui.; ordrng 1 WB27X39809 (Console assy)"
We serviced a
GE WALL OVEN
Model PT7550SF5SS
Near Puyallup, WA 98372
Cameron M.
Job Details: 01/11/2023
"Installed previously ordered broil element, cycle tested unit all checks good"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AZ/A5 51
Near Tacoma, WA 98445
Cejay
Job Details: 01/11/2023
"Customer concern is that washer has intermittent door lock issues where door will unlock mid cycle, also washer flooded laundry room during washer clean cycle but has not happned since. Pulled error codes via diagnostic mode. DC,DC1,UB,DC,5C,DC,5C. Unable to replicate leak, possibly oversuds condition caused leak, found signs of oversuds condition from rear vent. Found loose connection at door lock causing to intermittently fail. Reseated connection, cycled door lock multiple times no issues. Advised customer on using high quality detergent with regular cleaning cycles. All checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS8
Near Puyallup, WA 98374
Cejay
Job Details: 01/10/2023
"Installed previously ordered user board, cycle tested dishwasher, draining from air gap, removed debris from airgap all checks good."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Tacoma, WA 98408
Cejay
Job Details: 01/10/2023
"Customer concern is that dishwasher is not filling with water. No stored error codes. Verified 120v to inlet valve. Found water supply line shut off causing dishwasher not to fill. Restored water supply, preformed service diagnostic cycle. All checks good."
We serviced a
KENMORE WASHER-FRONTLOAD
Model 41741942
Near Garland, TX 75042
Patrick
Job Details: 01/10/2023
Replaced drain hose. Unable to test due to installation setup. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MAV8557AWW
Near Coppell, TX 75019
Patrick
Job Details: 01/10/2023
"Cuatomer concern unit is leaving clothes wet, tested unit on spin. Found when basket is spining it makes a loud noise from the transmission. Unit needs a new transmission, tub seal assembly and thrust bearing kit to correct issue. ; ordrng 1 12001598 (Tub seal assembly) and 1 12002213 (Thrust bearing kit) and 1 12001867 (Transmission) and 1 12001598 (Tub seal) and 1 35-2974 (TUB SEAL/HUB)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Gig Harbor, WA 98335
Cejay
Job Details: 01/10/2023
"Customer concern is that dryer is not spinning but turns on. Found broken belt causing dryer not to spin, needs new belt. Installed new belt, preformed airflow test pass. All checks good.; used 1 341241 (BELT,DRIVE) from stock"