Customer concern is unit not heating in upper oven. Found weak bake ignitor. Replaced ignitor from truck stock. Tested. Unit checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock

"Customer concern is that dishwasher does not heat, leaves dishes wet. Customer also stated user board intermittently does not function properly cycle tested unit, Via newfi device. Found no mechanical defects with heater. Found rinse aid dispenser empty. Unable to duplicate customer concern of defect of user board. Advised customer on using high quality detergent and rinse aid for best wash and drying. Also advised customer to monitor and call if issue persists"

"Customer concern is that DW is not starting. Once I removed the kick plate I found the largest dead rat I've ever seen. Found multiple chewed wires to/from different components including the drain pump, inlet valves, and wash motor."

Customer concern is washer not running. Found bearing in gearcase failed causing loud noise and leak. Need new gearcase assembly. ; ordrng 1 WH45X24614 (27 lc transmission &)

Customer concern is unit not starting and showing error. Found open heating element. Also main board not sending power to motor. Need new board and heater. Due to cost of repair customer wants to buy new unit.

"Customer concern is that unit does not heat. Preformed airflow test, failed (yellow) found failed gas valve coils, causing burner to not ignite burner. Causing customers of unit not heating. Needs new gas valve coils. Installed gas coils. Cycle tested unit 3x. All checks good ; used 1 279834 (2 COIL GAS VALVE SET) from stock"

"Customer concern is that cooktop right front burner does not ignite. Found failed ignitor,causing front right burner to not ignite consistently. Needs new burner cap,burner assembly, and screws. Requires auth ; ordrng 1 74007736 (BURNER ASSEMBLY (XLRG)) and 1 Wp8273062 (SCREW) and 1 WP7504P300-60 (CAP-BURNER)"

"Customer concern is that washer is not turning on. 120v from wall outlet. Found fallen counter weight causing damage to wire harness and to door seal. Found 0V coming from filter assembly causing unit not to power on. Needs new filter assembly, wire harness, balance weight, tub gasket, front tub assembly and door seal. AHS to supply. Advised customer parts show out of stock and may take time to recive. Requires second tech, Requires Auth.; ordrng 1 EAM60991301 (FILTER ASSEMBLY) and 1 4866ER0007A (BALANCE WEIGHT) and 1 MDS63974501 (GASKET) and 1 3550ER0004H (COVER,TUB) and 1 EAD62037003 (HARNESS,MULTI) and 1 MDS65736902 (GASKET)"

Customer concern is unit not starting and missing baffle. Found start winding in motor failed. Have to start motor by hand. Need new motor and also new drum baffle. ; ordrng 1 WH03X32157 (Motor) and 1 WE16X33977 (Blower wheel) and 1 WE13X29725 (Drum baffle)

Installed new motor and pulley. Cycle tested unit and found that the belt was slipping. Replaced belt from truck stock. All checks good.; used 1 WH01X27538 (BELT DRIVE) from stock

Customer concern is unit not washing and leaking. Found strong leak coming from wash motor. Need new motor. ; ordrng 1 WD19X25460 (Wash pump service kit)

Customer concern is unit leaking. Tested and unit started leaking right away from wash pump to diverter connection. Need new motor and diverter. ; ordrng 1 WD26X23258 (pump wash kit) and 1 WD19X25278 (Diverter)

"Customer concern is unit making a humming noise and eventually a screeching noise. Found bearings in motor making noise once unit has been running for 3-5 minutes. Needs new motor and blower wheel.; ordrng 1 WE17X22215 (dryer motor & pulley) and 1 WE16X20393 (blower wheel ctr), states that autho needed"

Installed new FR element. All checks good.

Customer concern is that oven is not heating properly cooktop burner do not heat up on high setting. Found burner knobs installed on wrong switches causing a visual discrepancies between reading on knob and operation of burner. Verified operation of bake and broil elements via service mode. Pulled error codes via service mode F2E1. cleared error. Cycle tested unit preformed temperature checks good. Found No mechanical problems at time of service.

Customer concern is that dryer is not turning on. Found 240 at L1 and L2. Also found 240 at L1 and neutral Apon removel of plug outlet tested good and dryer resumed power. Internal wiring of outlet is bad. Outlet is not mounted into wall. Also dryer plug will not fit into outlet properly. Advised customer electrician is needed. Advised customer to leave dryer out let disconnected and power from breaker off. Found No mechanical problems with dryer

"Customer concern is that washer produces 4c error, not completing cycle. Found cold supply valve does not open, causing unit to not fill with cold water. Swapped hot fill supply to cold value, tested good function of cold value. Advised customer plumber is needed to correct plumbing. Also advised customer to monitor and call if issue persists. Advise customer on using high quality detergent. Also advised customer on regular cleaning intervals."

"Customer concern is that washer is stuck in spin cycle and has OOB issue. Pulled error codes via service mode F0E1,F3E1,F5E3,F5E2. Cleared errors and preformed service diagnostic cycle no issues. Cycle tested washer multiple times empty and once with a load no issues. Could not replicate customer concern at time of service."

"Customer concern is that washer does not complete cycle. Found seized drain pump, causing unit to not drain. Needs new drain pump. ; ordrng 1 WPW10581874 (PUMP-WATER)"

"Customer concern is that oven will not turn on intermittently and some stove burners do not operate. Could not reproduce error with oven not heating. Cycle tested oven multiple times, oven element operating as designed.Found several knobs broken and unusable causing some burners not to operate. Verified functionality of gas valves with one usable knob. RR burner has spark and gas but can't not ignite due to significant grease build up in gas channels. Center gas valve broken due to customers attempt to repair knob. Needs new knobs, ignitor switch, burner base, center base and cap. And four burner valves. AHS to supply. Advised customer parts show discontinued and may take time to recive. Requires Auth due to not normal wear and tear.; ordrng 1 WB03K10267 (KNOB ASSEMBLY) and 1 WB03K10266 (RANGE KNOB) and 3 WB03K10265 (GAS RANGE KNOB)s and 1 WB16K10070 (GAS RANGE BURNER BASE) and 1 WB18K10045 (Ignitor switch) and 1 WB16K10053 (RANGE CENTRAL BURNER) and 1 WB21K10096 (VALVE BURNER 270) and 1 WB21K10119 (VALVE BURNER 270) and 1 WB21K10080 (BURNER 270 HI-CAP) and 1 WB21K10097 (VALVE BURNER 270)"

"Customer concern is that dryer is making a noise during operation. Preformed airflow test failed (yellow) found debris in fan housing, found failed idler pully causing noise during operation. Needs new idler pully. Installed new idler pully, removed debris from fan housing, cleaned and lubricated support wheels. Cycle tested unit all checks good. Advised customer dryer vents need service ; used 1 WPW10547292 ( PULLEY-IDR) from stock"

"Installed previously ordered pump and motor assembly, and element. Cycle tested unit. All checks good"

"Cuatomer concern is dryer taking too long to dry. Ran vent check on unit, soft fail yellow. Ran air fluff check, checks good. Ran temp check, checks in range. Found vent hose kinked behind dryer. Reinstalled vent hose to reduce kink. Unit still soft fails yellow. Advised Customer that vents will need to be cleaned for unit to operate properly."

"Customer concern is that washer produces error codes, not completing cycle. During initial inspection, found worn suspension rods, causing out of balance conditions. Also found unit unable to determine water level, runs drain pump constantly even when powered down . Found stuck relay on main board, causing unit to drain as it fills. Producing ie error (not filling). Needs new main board and suspension rods. Customer declined repair at this time. Collected 95.00 trip fee via"

"Customer concern is that dryer is not heating and is making a noise during operation. Preformed airflow test pass. Verified operation of element. Found all four support rollers failed, also found failed idler pully causing noise during operation. Continuity checks on element and heat releated components good. Needs new support wheels and idler pully. Installed new idler pully and support wheels. Preformed temperature check. Cycle tested unit all checks good. ; used 4 DC97-16782A ( DRUM ROLLER), and 1 DC93-00634A ( IDLER ASSEMBLY) from stock"

Installed previously ordered splash guards and sweeper seal. Cycle tested dishwasher all checks good.

"Customer concern is that dryer takes multiple cycles to dry clothes. Preformed airflow test, failed (yellow).preformed temperature checks, in range. Advised customer dryer vent duct needs to be cleaned. Also advised customer on proper loading practices."

Customer concern is unit not powering on. Unit getting 120vac. Checked diagnostics with newfi. No response from interface. Need new panel. ; ordrng 1 WD21X23462 (kit svc ui top logic)

Replaced board. Tested Temps in both ovens. Unit checks good.

Customer concern is door not closing. Found latch broke. Also basket support broken causing loud noise during spin. Customer will buy new unit.

Replaced power board and cooktop. Unit now goes to power 9 but off buttons not responding. Will need to reorder touch panel. ; ordrng 1 WPW10545370 (cntrl-elec)

Customer concern is unit making noise and not starting. Found motor just hums when starting. When turning drum by hand motor runs. Need new motor. ; ordrng 1 DC93-00101N (Motor assembly)

"Customer concern is that dishwasher will start cycle, fill, but does not wash and complete cycle. Found F4e4 (motor error) . Cycle unit via service mode, found no wash motor movement. Tested again in rinse cycle wash pump ran. Attempted a cycle in normal wash again got zero movement of wash pump. Needs new pump and motor assembly. Follow up visit scheduled for 8/22 8-12; ordrng 1 W10902372 (PUMP and motor assembly)"

"Installed previously ordered motor, coupler, capacitor and knob. Cycle tested washer. Unit did not pause or produce smell, unit finished spin cycle all checks good."

Installed previously ordered lid switch. Cycle tested unit all checks good.

Installed new spray arms and wheels. All checks good.

Customer concern is that no burners on range top are working. Found u it only recieving 120vac from plug causing non of the burners to work. Advised Customer that an electrician will be necessary to fix issue.

Customer concern is unit not powering on. Checked power to unit and to control. Getting 120vac. Unit will need new board. Due to cost of repair customer will buy new unit.

Customer concern is washer not spinning or draining. Found lid switch not closing circuit for drain spin operation. Will need new lid switch and door strike to fix issue. Follow up scheduled for ; ordrng 1 WP3355806 (switch-lid) and 1 WP358684 (strike)

"Customer concern is that dryer power and heats but takes multiple cycles to dry clothes. Preformed airflow test, failed (red). Cycle tested unit, found no mechanical defects at time of service. Preformed temperature checks, in range. Advised customer dryer vent duct needs to be cleaned asap, before use continues on dryer."

"Replaced element and harness, unit began tripping breaker when cycle was begun. Replaced new heater with old. Unit running normally. All checks good."

Customer concern is control panel intermittently doesn't respond to touch. Will need new control panel. ; ordrng 1 W11162732 (console)

Customer concern unit leaking intermittently. Ran full rinse cycle. No sign of leak. Found drain pump clogged with debris. Cleared pump. Ran another rinse cycle. Unit checks good.

Replaced motor and rollers. Tested with customer. Unit checks good.

Replaced spray arm. Tested unit. All checks ok

Customer concern is that washer is not draining. Found seized drain pump causing washer not to drain needs new drain pump. NEW to supply. Follow up scheduled for 08/29 1-5pm; ordrng 1 WH23X24178 (DRAIN PUMP)

"Customer concern is that dishwasher is not washing dishes. Visually inspected spray arms for clogs and damage, removed cloggs, Found cookware blocking movement of spray arms. Cycle tested dishwasher verified functionality of spray arms good. Advised customer on proper loading practices. All checks good."

Installed new drain hose. All checks good.

Customer concern is DW door trim piece is hitting the cabinet next to DW. Found trim piece starting to come of of door causing it to hit cabinet. Re attached trim piece to door. Door now clears cabinets. All checks good.

Installed new control board. All checks good.

Replaced suspension rods. Ran spin cycle. Unit checks. No leaks.

Replaced drum. Tested airflow. Unit checks good.

Customer concern is DW not starting. Found error code F9 E1 for diverter not finding position. Ran test cycle and confirmed diverter spinning and not finding correct position. Needs new sump assy. Follow up scheduled for 8/22 8-12; ordrng 1 W10902372 (pump&motor)

Replaced suspension rods. Tested. Unit checks good.

Customer concern is FR burner not igniting. Found ignitor recieving power but no spark. Needs new igniter. Follow up scheduled for 8/19 8-12; ordrng 1 WB13K10014 (electrode)

Replaced valve and door lock. Tested unit. All checks good.

"Installed previously ordered water valve, issue persists. Checked water supply found water from the wall is restricted. Advised customer plumber is needed for water supply issue."

Installed previously ordered main control and temp sensor. Cycle tested unit. All checks good. Customer declined to retain old parts.

"Customer concern is that washer produces grinding noise during operation. Found loose rotor nut allowing rotor to rotate freely damaging rotor nut threads. Causing rotor to grind on stator. Resulting in customer concern of grinding during operation. Also found oil sling from gearcase. Needs new gearcase, stator and rotor. Requires auth ; ordrng 1 WH03X29581 (PLATFORM TRANS ASM KIT 2019) and 1 WH03X30257 (STATOR & SPEED SENSOR W/HARNESS) and 1 WH03X30258 (ROTOR)"

Customer concern is that dryer timer has to be giggled to start cycle. Found faulty contacts in timer causing unit to not start cycle. Needs new timer. Follow up visit scheduled for 8/22 1-5; ordrng 1 WPW10185997 (TIMER)

Installed previously ordered parts. Cycle tested unit 3x. All checks good. Left failed inlet valves as they caused a water leak.

"Installed previously ordered tub seal, duct assembly and seal. Cycle tested unit 3x. All checks good"

"Customer concern, water temp issue. H/c correct. Last error, water accessibility 463d ago. All tests pass. Ran bulky cycle, good fill, good agitate. No fault detected at this time."

"Customer concern, unit not always spinning out, beeping randomly. Confirmed. Found no active faults. 93 options knob in incorrect position errors. 25 out of balance errors. All svc mode tests pass. All knobs intact. Recommend replace option switch. Noted opening door relieves symptoms. Replace door switch. R/s for Thurs 8-18 at 8-12; ordrng 1 WH04X29308 (Switch assy) and 1 WH08X32697 (Lid lock)"

Cuatomer concern is DW leaking from bottom. Found water seeping from diverter valve. Needs new sump assy.; ordrng 1 W10861526 (pump&motor)

"Customer concern is washer not draining. Giving an OE code. Stress tested Darin pump, drain pump fails. Replaced drain pump. Cycle tested unit all checks good."

Customer concern is unit leaking. Found door not closing correctly on right side due to door hitting cabinet on right side. After leveling unit no leak found.

Customer concern is unit not heating. Found open heating element. Replaced element from truck stock. Tested with customer. Unit checks good. ; used 1 WP3387747 (ELEMENT) from stock

"Customer concern is that dishwasher drain hose is moldy. Cycle tested unit 3x, found no mechanical defect at time of service. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals."

"Customer concern is that dishwasher is not closing properly and is unable to latch also console trim is broken. Found top dishwasher trim had folded into door latch causing latch and interface cover to break. Needs new interface cover, latch and tub trim. NEW to supply. Follow up scheduled for 08/29 8-12pm; ordrng 1 WD34X21699 (DISHWASHER INTERFACE COVER) and 1 WD21X10490 (latch tub) and 1 WD08X20200 (trim tub)"

Customer concern is oven not lighting. Found weak bake ignitor. Would not draw more than 2 amps. Replaced ignitor from truck stock. Tested with customer. Unit checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock

"Customer concern is washer stayed locked at end of cycle and entered self clean. Customer advised that it only happened 1 time. Entered smart install mode, no error codes found. Ran automatic diagnostic cycle, all checks good. Ran software check, passes. Ran calibration cycle, cycle completed. All checks good. Machine functioning as designed."

Customer concern is unit not powering on. Checked power to main board and is getting 120vac. Will need new main board and interface. ; ordrng 1 WH22X32060 (Interface) and 1 WH22X32458 (Main board)

Customer concern is that dishwasher door will not latch. Found narrow cabinet cavity causing dishwasher to bow which is causing the door latch and strike to become misaligned. Installed dishwasher further into cabinet to prevent tub from bowing. Cycle test dishwasher all checks good.

Replaced knob. Tested. Unit checks good.

Customer concern is unit not draining. Found drain pump running but drains slow. Disconnected drain hose from air gap on sink. Drained normal joints sink. Customer needs to have plumber replace air gap.

"Installed previously ordered suspension rods, cycle tested unit 3x. All checks good. Left failed part with customer. Collected payment via debit card Payment."

Replaced inlet valve. Tested unit. All checks good.

"Replaced inverter board. No change. Must replace main control. ; ordrng 1 WH22X34659 (Main control), states that autho needed"

"Replaced belt and speed sensor, tested unit. All checks good."

"Customer concern is that dishwasher is not draining. f9e1(not draining) found via service mode. Cycle tested unit 3x found drain pump intermittently fails, causing unit to not drain. Needs new drain pump. Installed new drain pump. Cycle tested unit 3x. All checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals"

"Customer concern is that washer produces scraping sound during spin cycle. Cycle tested unit 3x empty, found no mechanical defects. Inspected rotor and stator for signs of defects. Found no issues with unit, unit operating as designed. Advised customer to monitor and call if issue persists."

Installed new inlet valves. All checks good.

"Came to install new control board. Found ribbon cable from UI corroded and siezed into place. Unable to remove ribbon cable without damaging connector. Needs new UI. AHS to supply NLA parts.; ordrng 1 WD34X11694 (escutcheon asm ss), states that autho needed"

Installed new adjuster. All checks good.

Customer concern is washer sometimes doesn't spin and never agitates. Customer advised that she bought unit approximately 1 year ago but just started using it. Ran test cycle and found unit not shifting to agitate. Found actuator installed improperly causing unit to never switch to agitate. Reinstalled actuator properly. Ran test cycle again. All checks good.

Model and serial do not match. Model actual wtw6120hw1. Serial actual ca0900771. F9e1 long drain. Customer must clear up warranty coverage before svc can be completed.

Replaced timer. Tested unit. All checks good. Return lid switch.

Replaced power cord. Tested unit. All checks good.

Installed new drain pump. All checks good.

"Customer concern, no heat. Air test passes green. Found open element. Replaced from truck stock. Tested unit. All checks good; used 1 WP3387747 (Element) from stock"

"Customer concern is that dishwasher does not start.Unable to disassemble dishwasher to test control due to broken console unable to remove top left screws, will need to break Console to preform repair. Possible main control fault. Needs new console(white) main control and fuse. Advised customer parts show discontinued. FAH to supply.; ordrng 1 3375292 (Console (white)) and 1 3375556 (Main control) and 1 675813 (FUSE)"

"Customer concern is that washer is leaking during fill cycle into pedestal drawer. Customer had previous company out to replace complete drain line and drain pump housing but did not resolve issue. Pulled errors via service mode F9E1,F3E1,F8E3,F5E2,cleared errors. Found leak coming from tub fill hose not seated correctly into door boot. Correctly installed tub fill hose. Cycle tested washer twice to check for leaks. All checks good."

Installed previously ordered inverter board and hall sensor. Cycle tested unit all checks good

"Customer concern is front left and back left burners not lighting. Both electrodes cracked. Also front right burner head damaged on bottom. Need new electrodes and burner head. ; ordrng 1 WB16T10046 (burner,lg) and 2 WB13X27058 (igniter)s and 2 WB13K10014 (electrode)s and 1 WB13X32509 (Spark module)"

Customer concern is unit leaking. Ran full rinse and spin cycle. Saw no sign of leak. Instructed customer to monitor unit. ; O-emld tckt

"Customer concern is that washer is not spinning and not draining. Pulled error codes via service mode F31x57 OOB error, F26x1 OOB error. F1x2 and F9x2 lid lock monitor and lid lock redundancy error.F10x2, F5x1, shifter faults. F29x2 over suds error.Cleared codes. Via newfi device cycled shifter from spin to agitate multiple times no issues. Preformed spin test no issues. Cycle tested unit no issues. Applied firmware update. Issues stemmed from overloading Advised customer on proper loading practices. Advised customer on regular cleaning cycles to improve wash performance. All checks good."

Customer concern is that dishwasher is not draining.Installed previously ordered pre-screened drain pump motor. Cycle tested unit all checks good.

"Installed previously ordered sump assembly and spray arms. Cycle tested unit 3x, all checks good"

Customer concern is unit not cycling correctly. No errors stored. Ran recalibration and test cycle. Ran good. Started cycle with customer and instructed operation. Unit checks good.