Service History 68 - RPS Appliance Repair

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW

Near Dallas, TX 75211

Patrick

Job Details: 03/22/2022

"Costumer concern, rf burner not heating. Confirmed. Found burned rf infinite sw. Replaced from truck stock. Tested unit. All checks good; used 1 WP3149400 (SWITCH-INF) from stock"

We serviced a

GE RANGE

Model JP3030SJ3SS

Near Dallas, TX 75211

Patrick

Job Details: 03/22/2022

Replaced engender and infinite switch. Tested unit. All checks good

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE9700AYW

Near Murphy, TX 75094

John

Job Details: 03/22/2022

"Installed previously ordered thermostat, thermistor, and thermal fuse. All checks good."

We serviced a

SAMSUNG DISHWASHER

Model DW80K5050UG/AA 03

Near Spanaway, WA 98387

Cejay

Job Details: 03/22/2022

Customer concern is that dishwasher does not turn on.Dishwasher was removed from cabinet prior to service.Checked incoming voltage to junction box. 120v120 volts incoming to main PCB. Voltage check to control panel OK. Also found broken wire to vent fan motor. Needs new vent fan motor and main PCB. Advised customer parts show out of stock and may take time to recive.; ordrng 1 DD82-01337B (SVC ASSY PBA-MAIN) and 1 DD31-00024A (MOTOR BLDC FAN)

We serviced a

LG WASHER-TOPLOAD

Model WT7200CW

Near Gig Harbor, WA 98335

Cejay

Job Details: 03/22/2022

Customer concern is that washer shows 1E error code and did not complete the cycle. found clogged cold water inlet producing 1E error. Cleared clogged water inlet. Cycle tested washer with a load. All checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11028972890

Near University Place, WA 98466

Cejay

Job Details: 03/22/2022

Installed previously ordered suspension springs and country balance sprinf. Cycle tested unit all checks good

We serviced a

LG DISHWASHER

Model LDS5040STI

Near Puyallup, WA 98374

Cejay

Job Details: 03/22/2022

Customer concern is that dishwasher detergent is not dissolving all the way. Checked spray arms for debris. Water temp going into dishwasher 138?. Cycle tested washer empty and all soaps was dispensed. Advised customer on using high quality detergent and proper loading practices.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2 02

Near Spanaway, WA 98387

Cejay

Job Details: 03/22/2022

Installed previously ordered fan motor assembly. Cycle tested unit under a load. All checks good.

We serviced a

GE DISHWASHER

Model GDF640HSM2SS

Near Spanaway, WA 98387

Cameron M.

Job Details: 03/22/2022

"Installed previously ordered diverter assembly kit, cycle tested unit 3x. All checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."

We serviced a

KENMORE DRYER-ELECTRIC

Model 417.81122310

Near Dallas, TX 75219

Patrick

Job Details: 03/22/2022

Replaced door lock. Tested unit. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS9

Near Dallas, TX 75214

Patrick

Job Details: 03/22/2022

Replaced control and keypad. Tested unit. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7040DW1

Near Plano, TX 75025

John

Job Details: 03/22/2022

Customer concern washer leaking from back. Found inlet valve seals leaking. Needs new inlet vavle.; ordrng 1 W11220230 (Inlet)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SLYM3

Near Frisco, TX 75035

John

Job Details: 03/22/2022

Installed previously ordered adjusters. All checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF405ATPASU/A2

Near Frisco, TX 75034

John

Job Details: 03/22/2022

Came to install door lock. Found current door lock functioning properly. Found door hinge sagging causing door to not align properly. Needs new door hinge; ordrng 1 DC61-01576A (Hinge)

We serviced a

GE DRYER-ELECTRIC

Model MEDC400VW0

Near Frisco, TX 75035

John

Job Details: 03/22/2022

"Customer concern dryer not heating. Found open heating element causing not heat. Replaced heating element. All checks good.; used 1 279838 (ELEMENT,HEATER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model GU3600XTSY2

Near Wylie, TX 75098

John

Job Details: 03/22/2022

"Installed previously ordered spray arms, dish racks and pivot tine. All checks good."

We serviced a

GE DISHWASHER

Model GDT695SSJ0SS

Near Dallas, TX 75235

Patrick

Job Details: 03/22/2022

"Customer concern, door falling open. Confirmed. Replaced rh door link. All checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS2

Near Dallas, TX 75205

Patrick

Job Details: 03/22/2022

Replaced sump assy. Tested unit. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS2

Near Dallas, TX 75209

Patrick

Job Details: 03/22/2022

"Customer concern, upper rack track broken. Confirmed. Part preordered and replaced, tested unit all checks good."

We serviced a

LG WASHER-TOPLOAD

Model WT7300CV

Near Garland, TX 75040

John

Job Details: 03/22/2022

Installed previously ordered UI and consol. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSQ9563MQ0

Near Garland, TX 75044

John

Job Details: 03/22/2022

Customer concern unit making loud noise while in spinn. Found transmission grinding loudly. Needs new transmission. Customer declined repair at this time.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45H7000AW/A2 01

Near Spanaway, WA 98387

Cameron M.

Job Details: 03/22/2022

"Installed previously ordered damper assemblies. Cycle tested unit 3x with load,all checks good."

We serviced a

LG DRYER-ELECTRIC

Model DLEX8000V

Near Sunnyvale, TX 75182

Patrick

Job Details: 03/21/2022

"Customer concern, unit not heating. Confirmed. Found blown high limit thermostat causing no heat. Must replace thermosta from truck stock. Replaced tco, tested unit. All checks good. Repeat failure likely due to clogged home vent. Unable to verify. Tester not on van; used 1 6931EL3003D ( THERMOSTAT) from stock"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC0

Near Spanaway, WA 98387

Cejay

Job Details: 03/21/2022

Customer concern is that washer is leaking. Found two large holes in door seal causing leak during operation. Needs new door seal. Follow up scheduled for 03/29 10-2pm; ordrng 1 W11314648 (bellow)

We serviced a

GE DISHWASHER

Model GDF610PSJ4SS

Near Carrollton, TX 75007

John

Job Details: 03/21/2022

Installed previously ordered UI and Control boards. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8040DW1

Near Forney, TX 75126

Patrick

Job Details: 03/21/2022

"Customer concern, unit leaking during use. Found inlet valve dripping while filling. Must replace inlet valve. ; ordrng 1 W11220230 (Inlet valve)"

We serviced a

SAMSUNG RANGE

Model NX60T8311SG/AA

Near Puyallup, WA 98374

Cejay

Job Details: 03/21/2022

Customer concern is that burner knows keep breaking off. They have tried to replace them but they are either too big or too small. Verified that burners ignite. Found LF gas valve seized. Needs gas valve and 5 knob. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 DG94-03449A (Valve assembly left front.) and 5 DG94-03500A (Knob)s

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED9700SB0

Near Garland, TX 75044

Patrick

Job Details: 03/21/2022

Replaced door switch. Tested unit. Missing lower door catch. Unit operating normally on departure. ; O-emld tckt

We serviced a

SAMSUNG RANGE

Model NE59K3310SS/AA

Near Puyallup, WA 98375

Branden W.

Job Details: 03/21/2022

Installed new board and probe. Cycle tested at 350. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model LAT8624AAE

Near Dallas, TX 75252

John

Job Details: 03/21/2022

"Customer concern unit not spinning. Found transmission failed and drive assembly resting on floor. Needs new transmission, bearing, and seal. AHS to supply discontinued parts.; ordrng 1 6-2097750 (Transmission) and 1 Y200720 (Bearing) and 1 WP6-0A57420 (Seal)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW8300SW04

Near Frisco, TX 75035

John

Job Details: 03/21/2022

Customer concern unit not draining. Found using service mode that drain pump is receiving voltage but not draining. Needs new drain pump.; ordrng 1 WPW10730972 (Drain pump)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5100HW0

Near Frisco, TX 75035

John

Job Details: 03/21/2022

Customer concern unit running momentarily and shutting off and won't start for some time. Found motor overheating causing thermal lock out. Needs new motor.; ordrng 1 279787 (Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWKB0

Near Frisco, TX 75034

John

Job Details: 03/21/2022

Customer concern unit not washing properly and leaking from door. Found spray arms clogged and spraying directly ar door as well as wash motor receiving voltage less than range causing weak wash condition. Needs new upper and lower spray arms as well as pump and motor assy. AHS to supply parts.; ordrng 1 W10428167 (Pump and motor) and 1 WP8268874 (Lower spray arm) and 1 8268829 (Lower spray arm)

We serviced a

KENMORE DISHWASHER

Model 665.13933K010

Near Enumclaw, WA 98022

Branden W.

Job Details: 03/21/2022

Customer concern is that dishwasher leaks intermittently. Found fill port on side of dishwasher loose causing leak. Tightened port. Cycle tested. No other leaks found. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM3

Near Edgewood, WA 98372

Cejay

Job Details: 03/21/2022

Installed previously ordered wheel assembly. Verified functionality of wheels all checks good

We serviced a

WHIRLPOOL WALL OVEN

Model RBD245PDB3

Near Garland, TX 75040

Patrick

Job Details: 03/21/2022

Removed control. Left breaker off. ; O-emld tckt

We serviced a

WHIRLPOOL WALL OVEN

Model IBD350DS01

Near Dallas, TX 75248

Patrick

Job Details: 03/21/2022

Replaced upper oven tod tested unit. All checks good

We serviced a

GE DISHWASHER

Model GDF530PGM0WW

Near Edgewood, WA 98372

Cejay

Job Details: 03/21/2022

"Customer concern is that dishwasher will not turn on and a week prior was tripping the breaker. Checked breaker , Voltage check 120v. Diagnostics led rapid flashing. Ge Bluetooth module did not register as plugged into the unit. Needs new control board and user interface. Follow up scheduled for 03/29 8-12pm; ordrng 1 WD21X26182 (CONFIGURED UI CONTROL) and 1 WD21X25732 (CONFIGURED SERVICE MACHINE CONTROL BOARD)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EP/A3 03

Near Tacoma, WA 98408

Cejay

Job Details: 03/21/2022

Customer concern is that dryer is not heating. Voltage check at terminal block 240v. Found open element causing dryer not to heat. Needs new element. Installed new element. Cycle tested dryer all checks good ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DC4

Near Dallas, TX 75244

John

Job Details: 03/21/2022

"Customer concern washer lid not closing and load not starting as well as moving a lot during spin. Found broken lid hinge causing door to not close properly. Also found suspension rods worn. Needs new lid, hinge, and suspension rods.; ordrng 1 W11256781 (Lid) and 1 WP8563965 (Hinge wire left) and 1 W11404293 (Screw) and 1 W11130356 (Suspension rods)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Dallas, TX 75229

John

Job Details: 03/21/2022

Installed previously ordered drain hose. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5000EW/A3 04

Near Bonney Lake, WA 98391

Branden W.

Job Details: 03/21/2022

Installed new element. Vacuumed inside of dryer. Cycle tested. All checks good.

We serviced a

LG WASHER-FRONTLOAD

Model WM3370HRA/01

Near Spanaway, WA 98387

Cejay

Job Details: 03/21/2022

"Customer concern is that washer is leaking and shaking Found door seal not seated properly. Repeated door seal, cycle tested washer rinse and spin. No leaks. Cycle tested washer with a load, no vibrations or abnormal movement. Washer working as designed. Advised customer on proper loading practices."

We serviced a

GE DISHWASHER

Model ZBD6880N00SS

Near Dallas, TX 75206

John

Job Details: 03/21/2022

Customer concern dishwasher not starting and dispenser not opening. Found control board r3ci3ving signal from UI. Needs new control board and dispenser.; ordrng 1 WD12X10163 (Dispenser) and 1 WD21X10373 (Control board)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW70HEBW1

Near Dallas, TX 75205

John

Job Details: 03/21/2022

Re-centered units in laundry closet. Customer happy. All good.

We serviced a

KITCHENAID DISHWASHER

Model KUDT03FTSS0

Near Dallas, TX 75287

Patrick

Job Details: 03/21/2022

Replaced sump assy. Tested unit. All checks good.

We serviced a

GE RANGE

Model JS968TK4WW

Near Puyallup, WA 98374

Branden W.

Job Details: 03/21/2022

"Customer concern is that when turning on front right burner, there is a glow under glass top. Found shorted element causing spark/glow. Needs new element. ; ordrng 1 WB30T10126 (range 12 radiant sur)"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AW/A4

Near Tacoma, WA 98446

Cameron M.

Job Details: 03/18/2022

"Installed previously ordered suspension rods, and gearcase. Cycle tested unit 3x, found checks good."

We serviced a

GE DISHWASHER

Model PDW7880J15SS

Near Frisco, TX 75034

John

Job Details: 03/18/2022

Installed previously ordered hinge links. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SAW0

Near Spanaway, WA 98387

Cejay

Job Details: 03/18/2022

Customer concern is that dishwasher controls have to be pressed very hard. Also that lower rack wheels are broken. Found lower rack is missing wheels on front left and right roller assembly. Verified buttons required excessive amount of force to press. Needs new control panel and wheel rack assembly x4 follow up scheduled for 03/24.; ordrng 4 W10195416V (dish rack wheel)s and 1 WPW10475778 (panel-cntl)

We serviced a

LG DISHWASHER

Model LDP6797BD

Near Wylie, TX 75098

Patrick

Job Details: 03/18/2022

"Replaced main control and ui. Tested unit, all checks good"

We serviced a

WHIRLPOOL RANGE

Model WGE745COFS00

Near Princeton, TX 75407

Patrick

Job Details: 03/18/2022

"Replaced light and infinite sw. Evidence of damage to switch and light confirmed. Replaced both. Unit operates but light will not turn on when rf element is not, it will now turn on when other elements are used. Must order rf element to restore full operation. ; ordrng 1 W11517959 (Rf element)"

We serviced a

GE DISHWASHER

Model ZBD6880N20SS

Near Frisco, TX 75034

John

Job Details: 03/18/2022

"Came to install control board and mey pad. During disassembly found multiple water leaks from dispenser and vent. Severe water damage to blower and door insulation. Also found slide end caps dry rotted and cracked. Needs new vent cover, dispenser, dispenser bracket, blower, door screws, and slide caps.; ordrng 1 WD12X10127 (Vent cover) and 1 WD12X10163 (Dispenser) and 1 WD01X10207 (Dispenser Bracket) and 1 WD26X10056 (Blower) and 6 WR01X10380 (Screw)s and 2 WD12X10184 (Slide caps)s"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW9200SQA12

Near Frisco, TX 75033

John

Job Details: 03/18/2022

Installed previously ordered drain pump. All checks good.

We serviced a

LG DRYER-ELECTRIC

Model DLE3170W

Near Roy, WA 98580

Cameron M.

Job Details: 03/18/2022

"Customer concern is that dryer does not heat. Checked supply voltage to unit, unit only receiving 120v. Due to tripped breaker ,causing unit to not receive required 240v and not allowing unit to heat. Reset breaker preformed temperature checks, in range. Unit operating as designed."

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068722700

Near Tacoma, WA 98408

Cejay

Job Details: 03/18/2022

Customer concern is that dryer is making a squealing noise during operation and takes multiple cycles to dry Preformed airflow test failed (red) found failed idler pully causing noise during operation. Needs new idler pully. Vacuumed excess lint from dryer. Cleaned and lubed all four support rollers. Installed new idler pully. Cycle tested unit all checks good. Advised customer dryer duct needs service. Customer signed airflow acknowledgement.; used 1 W10837240 (BRACKET) from stock

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW2

Near Tacoma, WA 98404

Cejay

Job Details: 03/18/2022

"Customer concern is that washer does not complete cycle. Pulled errors via service mode F9E1, F0E4, F0E3Evacuated water from tub, found seized drain pump causing washer not to drain needs new drain pump. Follow up scheduled for 03/24 8-12; ordrng 1 W10876600 (drain pump)"

We serviced a

KENMORE DISHWASHER

Model 66513742K603

Near DuPont, WA 98327

Cejay

Job Details: 03/18/2022

Customer concern is that dishwasher is not turning on. Continuity checks on thermal fuse and door switch good. Visual checks on harness connections good. Console still unresponsive. Needs new console panel and main control board. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 WPW10243210 (panel-cntl) and 1 WPW10285179 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model GHW9150PW0

Near Frisco, TX 75034

John

Job Details: 03/18/2022

"Customer concern washer making loud noise while spinning. Found play between basket and tub causing loud noise during spin. Needs new rear tub assy., tub seal, and basket. AHS to supply NLA and out of stock parts.; ordrng 1 W10772617 (Rear tub) and 1 W10772617 (Tub seal) and 1 8182232 (Basket)"

We serviced a

HOTPOINT WASHER-TOPLOAD

Model VVSR1070B3WW

Near McKinney, TX 75069

Patrick

Job Details: 03/18/2022

"Customer concern, unit does not spin. Found heavily worn drive mechanism and bearing assy. Must perform total rebuild to solve issue. Parts listed as NLA.AHS must supply parts. ; ordrng 1 WH38X10002 (Transmission and brake assy) and 1 WH17X101 (Supports assy) and 2 WH16X544 (Rear suspension rod)s and 2 WH16X543 (Front suspension)s and 1 WH1X2026 (Belt) and 1 WH20X10063 (Motor) and 1 WH45X10027 (Hub) and 1 WH02X10383 (Tub seal) and 1 WH49X10042 (Coupling) and 1 WH2X1197 (Tub bearing) and 1 WH02X10265 (Split ring) and 1 WH2X1199 (Washer) and 1 WH2X1193 (Nut)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5640XW0

Near Coppell, TX 75019

John

Job Details: 03/18/2022

Customer concern washer making clicking noise and not spinning. Found actuator clicking and not engaging until manually being pushed into place. Replaced actuator. Spins good now!!!!! All checks good.; used 1 WPW10006355 ( ACTUATOR) from stock

We serviced a

LG DRYER-ELECTRIC

Model DLEX3001W

Near Plano, TX 75074

Patrick

Job Details: 03/18/2022

Replaced drum. Tested unit. All checks good

We serviced a

GE DISHWASHER

Model GLD4260L00SS

Near Rockwall, TX 75087

Patrick

Job Details: 03/18/2022

"Customer concern not draining, poor wash results. Good fill, good spray, good drain. No high loop in drain, likely backfilling from disposer. Corrected drain loop. Good fill, good spray, motor loud but recently replaced, good heater, good drain."

We serviced a

LG DRYER-ELECTRIC

Model DLEX3360W

Near Spanaway, WA 98387

Cameron M.

Job Details: 03/18/2022

"Customer concern is that dryer intermittently trips breaker at different points of dry cycles, after moving unit 2ft. Inspected terminal block for loose connections, none. Preformed amp draw of unit , unit drew 29.38 amps , then unit tripped breaker. Tested ohms at heater high.tested centrifugal switch intermittently sticks . Tested amp draw of motor at main control board. 35.38 amps then trips breaker. Needs new belt and motor."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5500FW1

Near Lakewood, WA 98499

Cejay

Job Details: 03/18/2022

"Customer concern is that washer won't start and shows error F1E3. Pulled error codes via service mode. F3E1,F6E3,F5E4,F8E3 cleared errors. Visually inspected pressure hose and all harness connections. Ran diagnostics cycle. Found seized drain pump causing unit not to drain. Needs new drain pump. Installed new drain pump. Cycle tested unit all checks good.; used 1 WPW10605427 (PUMP-WATER) from stock"

We serviced a

KITCHENAID COOKTOP

Model KECD807XBL01

Near Puyallup, WA 98374

Cameron M.

Job Details: 03/18/2022

Installed previously ordered infinite switches and LF element. Cycle tested unit. All checks good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAS4

Near Forney, TX 75126

Patrick

Job Details: 03/18/2022

"Customer concern unit not drying. Attempted to enter svc cycle and control became unresponsive. Cycled power to unit. Control began responding then died again. Found control loose in mount reinstalled. Entered diag. F8e2 drain motor f7e1 no heat f6e6 cool water. Good fill, good spray, good dispenser, good 125vac to heater, tco good, no heat. Heater open must replace heater and control to correct issue. ; ordrng 1 W10804120 (Control) and 1 W10518394 (Heater)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 796.41783.710

Near Forney, TX 75126

Patrick

Job Details: 03/18/2022

"Customer concern, liquid left in fabric softener and bleach compartments after cycle. Dispenser empty on arrival. Cleaned dispenser system. Levelled unit. Tested. All checks good"

We serviced a

OTHER RANGE

Model JGP940SEK2SS

Near Rowlett, TX 75088

Patrick

Job Details: 03/18/2022

Replaced switch harness and burner cap. Tested unit. All checks good

We serviced a

FRIGIDAIRE LAUNDRY CENTER

Model FFLE4033QW0

Near Dallas, TX 75212

John

Job Details: 03/18/2022

Customer concern lid locked and machine won't start. Found lid lock receiving voltage in range. Needs new lid lock.; ordrng 1 137353302 (Lid lock)

We serviced a

GE DISHWASHER

Model GDF620HMJ0ES

Near Dallas, TX 75212

John

Job Details: 03/18/2022

Customer concern dishwasher not powering on. Was unable to diagnose or uninstall toe kick due to approx. 1/2' drop from tile and large glob of grout pushing against kick panel. See photos.; O-emld tckt

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45K6500AW /A211

Near Rockwall, TX 75032

Patrick

Job Details: 03/17/2022

"Customer concern, unit not starting. Error code 3c2 motor, DC door lock ddc door lock. Must replace inverter board and door lock to correct issue. ; ordrng 1 DC92-01531C (Inverter board) and 1 DC64-00519D (Door lock)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5105HW0

Near Tacoma, WA 98445

Cejay

Job Details: 03/17/2022

Customer concern is that washer is making a squealing noise during operation. No stored errors. Found worn drive pully causing belt to slip.Needs new drive pully. Installed new drive pully ran high speed spin diagnostic test to verify belt no longer slipped. Advised customer on proper loading practices.; used 1 W10721967 (CAM) from stock

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45H7000AW/A2 01

Near Spanaway, WA 98387

Cameron M.

Job Details: 03/17/2022

"Customer concern is that washer goes out of balance and continues to attempt to balance load. Found ue (unbalanced) via service mode. Cycle tested unit with customer provided load of towels. Unit failed to adequately achieve high speed spin, redistributed load of towels. Tested again . Repeated operations 3x more. Unit unable to balance load. Removed towels same result. Found unit has worn suspension rods, causing unit to not achieve high speed spin. Needs new suspension rods. Follow up visit scheduled for 3/22 8-12; ordrng 4 DC97-16350E (ASSY DAMPER)s"

We serviced a

GE WASHER-FRONTLOAD

Model NOTAVAILABLE

Near Frisco, TX 75034

John

Job Details: 03/17/2022

Customer concern washer not powering on. Found tripped breaker. Reset breaker. Cycle tested unit all checks good. Unit functioning as designed.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

KENMORE DISHWASHER

Model 665.13463K902

Near Frisco, TX 75033

John

Job Details: 03/17/2022

"Customer concern dishwasher not cleaning upper rack. Found mid spray arm assy. Loose and leaking water from underneath spray arm. Needs new manifold, spray arm seal, spray arm, spray arm retainer, and both screws.; ordrng 1 WPW10258149 (Mid spray manifold) and 1 WP8268433 (Model spray arm seal) and 1 WP8535083 (Mid spray arm) and 1 WP3385159 (Mid spray arm retainer) and 1 WP3400919 (Screw) and 1 WPW10349488 (Screw)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM3

Near Frisco, TX 75035

John

Job Details: 03/17/2022

Installed previously ordered sump assy. All checks good

We serviced a

GE RANGE

Model JB258RM1SS

Near Princeton, TX 75407

John

Job Details: 03/17/2022

Installed previously ordered infinite switch. All checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8410SW0

Near Puyallup, WA 98373

Cejay

Job Details: 03/17/2022

Customer concern is that dryer continued to run after cycle was finished. No stored error codes. Possible cause is stuck motor relay on controll board. Needs new controll board. SHS to supply. SHS ships directly.; O-emld tckt

We serviced a

KENMORE DISHWASHER

Model 665.13832K600

Near Graham, WA 98338

Cameron M.

Job Details: 03/17/2022

"Customer concern is that dishwasher does not run cycle, only flashes clean light. Found unit unable to be accessed fully do to trim across kick panel. On arrival found clean light flashes 7 times (water heating fault), causing unit to not run cycle and flash clean led .Also found worn door seal, causing water to leak during operation. Found open heating element, causing unit to not heat and trigger clean light to flash. Needs new element and door seal. Follow up visit scheduled for 3/28 8-12 Advised customer unit will need to be made accessible for return visit. ; ordrng 1 W10518394 (heater) and 1 W10542314 (door seal)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4900BW0

Near Orting, WA 98360

Cameron M.

Job Details: 03/17/2022

"Customer concern is that washer will not spin or agitate, unit will start cycle fill then nothing, Customer says in drain and spin unit drained then no movement. Cycle tested unit via service mode, found seized gearcase, causing unit to not spin. Needs new hub,gearcase, drive pulley, and belt. Customer declined repair due to cost vs replacement. Collected trip fee via card Payment."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50M7450AW/A4 51

Near Pacific, WA 98047

Cejay

Job Details: 03/17/2022

"Customer concern is that washer shows UB error code.Verified functionality of suspension rods. Cycle tested washer. Washer working as designed, all checks good."

We serviced a

KENMORE RANGE

Model 79093003311

Near Bonney Lake, WA 98391

Cejay

Job Details: 03/17/2022

"Customer concern is that FL burner on stove takes a long time to heat up. Visually inspected burner receptical, no signs of damage. Tempeture tests on both large burners show 900+ degrees under 60 seconds. Possible FL burner was not inserted properly into receptical. Found infinite incorrect switch installed. In FL burner. Installed new infinite switch. Tested burner all check good.; used 1 330031 (RECEPTABLE ASSY), and 1 316436001 ( INFINITE SWITCH, LARGE ELEME) from stock"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068102310

Near Tacoma, WA 98404

Cejay

Job Details: 03/17/2022

Installed previously ordered idler pully and drum seal. Cycle tested unit all checks good

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB725BW0

Near Tacoma, WA 98406

Cejay

Job Details: 03/17/2022

Customer concern is that dryer will turn on but does not heat. Preformed airflow test failed (yellow) found open element causing dryer not to heat. Installed new element. Cycle tested unit all checks good. Advised customer dryer ducts need service.; used 1 WP8544771 (ELEMENT) from stock

We serviced a

ESTATE DRYER-ELECTRIC

Model EED4300TQ0

Near Wylie, TX 75098

Patrick

Job Details: 03/17/2022

"Customer concern unit does not heat. Set on time dry high heat. Good drum roll, discharge temp 170* All cycles operating normally except air fluff. No drum troation. All thermostats checksCheck good, element good, must replace timer to correct air fluff issue.; ordrng 1 WP8299781 (Timer)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES1

Near Frisco, TX 75035

Patrick

Job Details: 03/17/2022

Replaced rf infinite sw. Tested unit. All checks good

We serviced a

WHIRLPOOL OTHER

Model WRX986SIHZ00

Near Plano, TX 75074

Patrick

Job Details: 03/17/2022

Defrosted evaporator. Replaced defrost kit. Must replace broken evap cover as well. ; ordrng 1 W11188493 (Evap cover)

We serviced a

SAMSUNG DISHWASHER

Model DMT300RFW/XAA

Near Rowlett, TX 75089

Patrick

Job Details: 03/17/2022

"Replaced water level sensor tested unit. Low water level error displayed, water level correct. Entered svc mode. Unit threw overfill error. Checked all connections. Drained water, retested, same result. Found new micro switch shipping tension too high for float to activate. Replaced new switch with old switch in new assembly. Tested unit. All checks good."

We serviced a

SAMSUNG WALL OVEN

Model NV51K6650SG/AA

Near Rowlett, TX 75089

Patrick

Job Details: 03/17/2022

Replaced man control. Tested unit. All checks good

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB855DC4

Near Plano, TX 75025

John

Job Details: 03/17/2022

Installed previously ordered inlet valve. All checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11045091400

Near Gig Harbor, WA 98332

Cejay

Job Details: 03/17/2022

Customer concern is that washer shows F11 and does not spin. Verified motor and CCU operation via diagnostic test cycle. Possible cause is a fault in the MCU. Needs new MCU. SHS to supply. SHS ships directly to customer.; ordrng 1 W10756692 (cntrl-elec)

We serviced a

LG DISHWASHER

Model LDS5540ST

Near Dallas, TX 75231

Patrick

Job Details: 03/17/2022

"Replaced drain tube. Tested unit, no leak noted. All checks good."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED7590FW1

Near Mesquite, TX 75181

John

Job Details: 03/17/2022

"Customer concern dryer making loud noise. Found worn and deteriorating rollers as well as frayed belt and squeeking idler pully. All causing noise. Needs new Idler pully, tri rings, rollers, and belt. AHS to supply out of stock parts.; ordrng 1 WPW10344192 (Idler assy.) and 4 WPW10512946 (Tri ring)s and 2 WPW10314173 (Roller)s and 1 WPW10112954 (Belt)"

We serviced a

SAMSUNG DISHWASHER

Model DW80J3020US/AA

Near Tacoma, WA 98445

Cameron M.

Job Details: 03/17/2022

"Customer concern is that dishwasher does not complete cycle, and doesn't drain. Cycle tested unit 3x, unit intermittently not draining. On third Cycle test unit triggered leak error. Unable to fully diagnose issues due to water valve does not close fully, I order to uninstall unit. Advised customer valve needs a plumber to fix.call when complete to fully diagnose leak and not draining concern. Left power and water turned off to unit advised customer to not restore power or water."

We serviced a

LG DISHWASHER

Model LDT5678ST

Near Graham, WA 98338

Cameron M.

Job Details: 03/17/2022

Installed previously ordered sump and wash pump . Cycle tested unit 10x. All checks good advised customer on regular cleaning intervals. Also advised customer on using high quality detergent for best wash results

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW0

Near Dallas, TX 75224

John

Job Details: 03/17/2022

Customer concern unit making a popping sound while washing larger loads. Cycle tested machine all checks good. Tilted machine back for visual inspect of drive system. No issues found. Advised Customer about load size and proper operation of machine. Unit functioning as designed.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7040DW1

Near Dallas, TX 75205

John

Job Details: 03/17/2022

Installed previously ordered inlet valve. All checks good. Left broken inlet vavle with customer.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45H7000AW/A2 01

Near Dallas, TX 75209

John

Job Details: 03/17/2022

Installed previously ordered wash nut. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW.3

Near Dallas, TX 75211

Patrick

Job Details: 03/16/2022

"Unable to remove agitator, attempted air bag pull, agitator snapped in half. Must cut out agitator and complete work. ; ordrng 1 W10752283 (Agitator)"