Local Reviews
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Branden W.
DISHWASHER WHIRLPOOL WDT710PAHW1 Customer complaint that dishwasher will not wash. Found loose connection at wash pump causing no wash motor operation. Reseated connection. Cycle tested pump x15. All checks ok at this time.
Branden W.
WASHER-TOPLOAD KENMORE 11024052300 Customer complaint that washer leaves oil stains on clothes. Found slude built up under agitator. Cleaned agitator. Advised to run clean cycles. Washer operates normally.
Jacob P.
DRYER-ELECTRIC MAYTAG MED5100DW0 "Performed pm check. Air flow check green, temps cycling in range. All checks ok."
Branden W.
WASHER-TOPLOAD MAYTAG MVWB865GW0 "Customer complaint of unit console locking up, not being able to change cycle and not starting. Found console not responding. Needs board ; ordrng 1 W11135391 (Console assembly) and 1 W11162440 (CNTRL-ELEC)"
Jacob P.
DISHWASHER WHIRLPOOL WDT720PADM3 "Installed previously ordered spray arm, adjusters and stoppers. Test cycled, all checks ok."
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 02 "Customer complaint of squealing noise. Found worn idler pulley. Replaced idler pulley. Test cycled, all checks ok.; used 1 DC93-00634A (Idler pulley) from stock"
Jacob P.
DISHWASHER WHIRLPOOL WDT720PADM2 "Customer complaint of unit filling but not washing. Found good voltage to wash pump, needs new wash pump.; ordrng 1 W11032770 (Wash pump)"
Branden W.
DRYER-ELECTRIC LG DLEX3570V "Customer complaint that clothes are not drying all the way, customer said they have gotten a d 80 error code, found poor airflow. Cleaned moisture sensors. cycle tested temperature and found no mechanical issues. Advised customer to clean vent behind the dryer."
Jacob P.
DISHWASHER ELECTROLUX EI24ID30QS0A "Customer complaint of unit not turning on. Upon arrival, machine powers on fine. Test cycled, found unit doesn't stop filling. Found debris inside pressure switch causing unit to overfill. Cleared out debris. Test cycled, unit fills properly now. Found drain hose connected to sink has been cut and is missing rubber grommet causing leak. Informed customer unit needs new drain hose or rubber grommet to stop leak."
Branden W.
WASHER-TOPLOAD WHIRLPOOL WTW8500DC0 Replace tub ring not covered by warranty. Next service 6-12 10-2; ordrng 1 W11161993 (RING-TUB)
Jacob P.
DISHWASHER GE GDF540HMF2ES Customer complaint of broken lower spray arm. Found lower spray arm and manifold adapter stripped causing spray arm to fall off. Needs new manifold adapter and lower spray arm.; ordrng 1 WD18X10051 (Manifold adapter) and 1 WD22X26621 (Lower spray arm)
Jacob P.
DISHWASHER SAMSUNG DW80F600UTS/AA 01 "Customer complaint of dishes not drying and lower door seal tearing. Found no rinse aid in unit and clog in air gap causing unit to not drain. Needs new inner door panel assy.; ordrng 1 DD82-01090A (Inner door panel assy), states that autho needed"
Branden W.
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Customer complaint that dishwasher seal is coming off on left side. Found seal track separating from tub. Needs complete outer tub. Advised part is factory order. ; ordrng 1 DD82-01328A (A/S ASSY-GROSS TUB;DW7000KM)
Jacob P.
WASHER-TOPLOAD MAYTAG MVWB865GW0 Customer complaint of unit stopping mid cycle and machine now unresponsive. Found machine turns on but unable to select or start cycle. Needs new main board and console.; ordrng 1 W11135391 (Control panel) and 1 W11162440 (Control board)
Branden W.
WASHER-FRONT LOA KENMORE 79641162410 "Customer complaint that washer leaks from front, door boot is thinning and makes noise. Advised to keep door boot and door glass clean to prevent leak. Door boot in good condition. Found rotor sloppy and making noise. Ordered new rotor. ; ordrng 1 AHL72914401 (Rotor assembly)"
Jacob P.
DISHWASHER SAMSUNG DW80K5050US "Customer complaint of unit not turning on and didn't drain. Upon arrival, unit turned on immediately, drain checks ok. Checked power into machine, made sure all connections were secure. Test cycled machine ×3, on last test, power button stopped working. All other keys still functional. Needs new console.; ordrng 1 DD82-01347A (Console)"
Jacob P.
DISHWASHER GE GSD6960J03SS Customer complaint of unit leaking. Customer had unit uninstalled and in garage upon arrival. Moved dishwasher back into kitchen to test with water. Found sump inlet with crack causing leak. Also found broken heating element. Needs new sump inlet and heating element. ; ordrng 1 WD18X10008 (Sump inlet) and 1 WD05X10010 (Heating element)
Jacob P.
DRYER-ELECTRIC KENMORE 11069422801 "Customer complaint of no heat. Found back of unit and back of console removed upon arrival, timer also uninstalled and vent not hooked up and crushed behind machine. Found bad contacts in timer causing no voltage to heating element. Needs new timer.; ordrng 1 WPW10185976 (Timer)"
Branden W.
WASHER-TOPLOAD GE GTW460ASJ4W "Customer complaint that washer makes noise in spin, beeps randomly and stops mid cycle. Found transmission leaking oil into drive pulleys, user interface switch randomly beeps like a cycle is changed and lid lock fails to lock intermittently. Needs new transmission, belt, pulley, clutch, main control and lid lock. ; ordrng 1 WH38X27335 (PLATFORM TRANS ASM KIT LE) and 1 WH49X25379 (TRANSMISSION PULLEY & NUT) and 1 WH01X24697 (WASHING MACHINE DRIVE BELT) and 1 WH05X24185 (Clutch) and 1 WH22X29556 (UI & CONTROL BOARD TL27 LE) and 1 WH01X27954 (LID LOCK QUICK RELEASE)"
Jacob P.
WALL OVEN MAYTAG MEW7530DS01 "Customer complaint of error code on machine, can't use oven at all. Pulled error codes, F1E1 error stored. Per service matters tech sheet, needs new MRC board.; ordrng 1 W10839510 (MRC Board)"
Branden W.
DRYER-ELECTRIC FISHER PAYKEL DE7027G1US 151 error again. Needs main board. ; ordrng 1 Board (Main control)
Branden W.
WASHER-TOPLOAD MAYTAG MVWB835DW0 Unable to remove washplate without breaking it and leaving washer unusable. Will need to cut washplate out. Ordered new washplate. Next service 6-10 10-2; ordrng 1 W10752187 (Bolt) and 1 W10902814 (Washplate)
Branden W.
WASHER-TOPLOAD GE GTW685BSL1WS Customer complaint that washer has musty smell and has water that can be heard in it after the cycle is complete. Water noise is balance ring. Advised this is normal. Cycle tested washer. Washer operates as designed. Drain hose in wall 6 inches and secured. Advised to run clean cycle and reduce amount of detergent.
Branden W.
DRYER-ELECTRIC SAMSUNG DV42H5200EF/A3 01 Customer complaint that dryer will not run. Just hums. Upon arrival found motor not running. Took unit apart and re-seated connections. All components look good. Cycle tested motor x30. Advised to call if issue persists.
Branden W.
DRYER-ELECTRIC LG DLEX3250W "Installed new lint screen housing, baffle and moisture sensor mount. All checks ok."
Jacob P.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint of top left rack adjuster broken causing rack to fall. Replaced rack adjusters. Test cycled, all checks ok.; used 1 W10712395 (Rack adjusters) from stock"
Branden W.
RANGE WHIRLPOOL GS465LELS0 "Customer complaint of no power to the unit after cleaning. Found spark module board, control board, and power supply pcb shorted and burned out. 120 vac into power board. 0 vca out of board. Needs new spark module board, control board, and power supply pcb. AHS to supply parts. Submitted to AHS ; ordrng 1 WPW10331686 (Spark module board) and 1 8523302 (Control board) and 1 9755076 (Power supply pca)"
Branden W.
DISHWASHER SAMSUNG DW80J3020US/AA Customer complaint that dishwasher will not drain. Found dishwasher drains fine but drain line in wall is plugged causing no water to drain. Cycle tested dishwasher by draining into sink. All checks ok. Advised customer they have a plumbing issue.
Branden W.
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Installed new main PCB. Cycle tested. No wash pump movement. 50vac to pump now. Removed pump. Found impeller seized. Needs new pump. Next service 06-17 10-2; ordrng 1 DD82-01314A (Wash pump)
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 "Installed previously ordered control board. Test cycled, all checks ok"
Branden W.
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 Customer complaint that washer will not fill. Found washer not draining so it will not fill. Cleaned drain pump x15. Removed a lot of fabric pieces. Cycle tested. All checks ok. Advised to clean door boot and glass as there is a small amount if water running down front of washer due to poor seal.
Jacob P.
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 "Customer complaint of 8C error (mems sensor error). Per Samsung tech guide, needs new mems sensor, wire harness, and sub pcb.; ordrng 1 DC92-02005A (UI Board Assy) and 1 DC93-00665A (Wire Harness) and 1 DC93-00278B (Mems Sensor)"
Branden W.
WASHER-TOPLOAD MAYTAG MVWC565FW1 Customer complaint that washer will fill but not wash. Clothes are wet. Found F8-E2 (fill time out) error. Drain hose in standpipe about 2 feet. Past p trap causing a siphon when filling and washer to time out. Set drain hose 6 inches in stand pipe and secured with zip tie. Cycle tested with and without a load. All checks ok.
Jacob P.
DRYER-ELECTRIC WHIRLPOOL WED8500DC3 "Customer complaint of squealing noise. Found seized idler pulley causing noise. Replaced idler. Test cycled, all checks ok. ; used 1 279640 (Idler pulley) from stock"
Jacob P.
WASHER-TOPLOAD MAYTAG MVWB835DW1 "Customer complaint of no power to console and f6 e2 error (no communication from UI). Upon arrival, console completely dead. Main control diagnostic LED shows main control is okay. Needs new console assy. Console assy is out of stock.; ordrng 1 W10861510 (Console assy)"
Branden W.
DRYER-ELECTRIC SAMSUNG DV350AER/XAA Customer complaint that dryer will not dry properly. Found poor airflow and unresponsive moisture sensors causing unit to take a long time to dry and shut down before clothes are dry. Cleaned moisture sensors. Advised customer to have dryer duct cleaned through to the outside.
Jacob P.
DRYER-ELECTRIC GE DCVH480EK0WW Customer complaint of unit making loud squealing sound. Found worn idler pulley causing sound. Needs new idler pulley.; ordrng 1 WE49X28031 (Idler pulley)
Branden W.
WASHER-FRONT LOA KENMORE 79641982410 Customer complaint that washer shakes. Found shipping bolts still installed. Removed shipping bolts. Cycle tested. Ops good. Found water supply valves leaking at wall left water off. Advised of the issue.
Jacob P.
RANGE KENMORE 7909421340G "Customer complaint of f10 error (overheat error). Tested ohms on temp probe at low and high temps, ohms in range. Needs new control board.; ordrng 1 316557118 (Control board) and 1 316419141 (Overlay)"
Branden W.
WASHER-TOPLOAD LG WT5680HWA Installed new inlet valve. Cycle tested. All checks good.
Branden W.
COOKTOP GE JGP336BED1BB Installed previously ordered ignitor switch. Cycle tested. All checks ok. Checked for gas leaks with sniffer. No leaks detected.
Jacob P.
WASHER-TOPLOAD WHIRLPOOL LSR8233EQ0 "Installed previously ordered drain hose. Test cycled, all checks ok. Left failed part with customer."
Jacob P.
WASHER-TOPLOAD LG WT7200CW "Installed previously ordered lid assy. Resecured drain hose. Test cycled, all checks ok"
Jacob P.
WASHER-FRONT LOA KENMORE 41741100000 "Customer complaint of unit shaking excessively. Checked shocks and bearing, all checks ok. Test cycled with load on high and medium spin speed, checks ok. Adviser customer of proper loading techniques and to call back if problem persists. Collected $75 deductible via cc."
Jacob P.
RANGE WHIRLPOOL WFE515S0ES0 "Installed previously ordered infinite switch. Test cycled, all checks ok"
Jacob P.
WASHER-TOPLOAD KENMORE 11027812690 "Installed previously ordered transmission and clutch. Test cycled, all checks ok."
Branden W.
WASHER-FRONT LOA KENMORE 11042922200 Installed new drain pump. Unable to fully test as water off in the neighborhood.
Jacob P.
DISHWASHER GE GDT545PSJ2SS "Installed previously ordered diverter and drain hose. Test cycled, all checks ok. Left failed part with customer."
Jacob P.
DISHWASHER GE GDT580SMF8ES "Customer complaint of heating element not drying dishes. Found shorted thermistor in flood switch causing no heat. Replaced flood switch. Test cycled, all checks ok.; used 1 WD21X10519 (Flood switch) from stock"
Branden W.
RANGE FRIGIDAIRE FES367ECB Installed new bake element. Took oven door apart so customer could clean it. Reinstalled door. All checks good.
Branden W.
DISHWASHER KENMORE 66516579201 Customer complaint that dishwasher does not clean well. Cycle tested numerous times. Found no mechanical issues at this time. Advised about detergent usage and running clean cycles.
Branden W.
RANGE GE JGBP26WEV4WW Installed new bake ignitor. Cycle tested. All checks ok
Branden W.
OTHER WHIRLPOOL WRF560SEHZ Complaint of leak at water inlet valve refrigerator wrapped on pallet in appliance department. No water access. Unable to water test. All components and trends visibly look ok.
Branden W.
WASHER-FRONT LOA SAMSUNG WF45K6200AZ/A2 Customer complaint that washer knocks and produces UB error. Cycle tested with load of towels. Leveled washer legs and secured. Unit operating as designed at this time.
Jacob P.
DRYER-ELECTRIC SAMSUNG DV48H7400EW/A2 02 "Customer complaint of no heat. Found open heating element and seized idler pulley. Replaced heating element and idler pulley. Also found vent behind dryer crushed from dryer being pushed back to far. Fixed vent, replaced heating element and idler pulley. Test cycled, all checks ok.; used 1 DC93-00634A (Idler pulley), and 1 DC97-14486A (Heating element) from stock"
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW9550WW10 "Customer complaint of front seal being torn. Found unit with worn bearings causing basket to chew up front tub and door boot. Needs new rear tub, basket, tub gasket, front tub and door boot.; ordrng 1 W10772619 (Rear tub) and 1 WP8181673 (Tub gasket) and 1 WPW10283352 (Basket) and 1 W10250762 (Front tub) and 1 WP8182119 (Door boot)"
Jacob P.
WASHER-TOPLOAD KENMORE 11027812690 "Customer complaint of unit not spinning clothes out. Found transmission leaking oil and loose clutch causing basket to slip. Needs new transmission and clutch. Subbed online for auth.; ordrng 1 285785 (Clutch) and 1 3360629 (Transmission), states that autho needed"
Branden W.
WASHER-TOPLOAD LG WT5070CW Customer complaint that washer produces FE (overfill) error. Has to turn water off at the wall. Found inlet valve stuck open causing unit to overfill. Needs new inlet valve assembly. Next service 6-10 10-2; ordrng 1 5221EA1008F (Inlet valve)
Branden W.
WASHER-FRONT LOA KENMORE 11042922200 Customer complaint that washer will not drain. Found worn impeller on pump and debris in filter. Cleaned filter. Needs new drain pump. Next service 6-4 1-5; ordrng 1 280187 (Drain pump)
Branden W.
DRYER-ELECTRIC SAMSUNG DV42H5200EF/A3 01 Customer complaint that dryer makes noise. Found worn rear drum roller causing noise. Replaced roller. Cleaned and lubed others. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 1 DC97-16782A (DRUM ROLLER) from stock
Branden W.
WASHER-FRONT LOA SAMSUNG WF42H5200AF/A2 01 Customer complaint that washer knocks and shakes in spin cycle. Tested without and with a load. Washer operates properly. Found pedestal flexing and creaking. Advised no issues with washer.
Branden W.
WASHER-FRONT LOA SAMSUNG WV60M9900AV/A5 01 Customer complaint that upper washer leaks and produces LC1 error after previous company (AE Factory Service) replaced top and lid assembly. Found too not installed fully on right side allowing water to leak. Installed top properly. Cycle tested through full rinse and spin and wash portion of normal cycle. All checks good.
Jacob P.
DISHWASHER MAYTAG MDBTT50AWS "Installed previously ordered parts. Test cycled, all checks ok"
Branden W.
DISHWASHER WHIRLPOOL WDF320PADW1 Customer complaint that dishwasher leaks from airgap and it's not drying. Removed and cleaned hose from airgap to disposal. Hose was clear. But is to small in diameter and causes water to back up. Advised a plumber is needed to install proper hose. Cycle tested dishwasher. No issues found. Good temp from element. Advised to make sure heated dry is turned on. Cleaned sump filter.
Jacob P.
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01 "Customer complaint of no heat. Found open heating element and seized idler pulley. Replaced heating element and idler pulley. Test cycled, all checks ok; used 1 Dc93-00634a (Idler pulley), and 1 Dc97-14486a (Heating element) from stock"
Jacob P.
WASHER-TOPLOAD MAYTAG MVWC565FW0 "Customer complaint of unit not washing on bulky cycle. Found f8e1 error stored (long fill). Found cold water inlet valve screen plugged. Cleaned out screen. Test cycled, all checks ok."
Jacob P.
COOKTOP KENMORE 91142475890 "Customer complaint of front right burner always on high, and that front right, front left, and rear left burners spark when trying to reseat element. Found bad contacts in infinite switch causing it to always be on high. Also found both large elements broken and unmounted, and loose receptacles causing sparks. Needs new infinite switch, large burners and receptacles. Inifnite switch discontinued, AHS to supply parts. Subbed online for auth, auth code 110SSSA; ordrng 1 WB23M1 (Infinite switch) and 2 WB30X253 (Surface element)s and 3 WB17X210 (Element receptacle)s"
Branden W.
DRYER-ELECTRIC KENMORE 11087571601 Customer complaint that makes noise. Found blower housing full of debris. Cleaned housing. Also found moisture sensors broken. Needs new sensors. ; ordrng 2 WP3387223 (Moisture sensor)s
Jacob P.
DISHWASHER MAYTAG PDBL390AWW "Customer complaint of door falling off, unit leaking and bad smell when running dishwasher. Found door latch broken and right hinge unmounted. Remounted hinge. Removed kick panel and found large amount of debris and signs of rodent nest under machine. Found door cables broken. Advised customer we can not uninstall unit to inspect further due to rodent issue. Needs new door latch and door cables, further issues possible.; rqstng P&A on 1 WPW10130695 (Latch assy), ordrng 2 WP99003446 (Door cable)s"
Branden W.
DISHWASHER SAMSUNG DW80K7050UG/AA 03 Customer complaint of 3C error. Wash pump not working. Pump ohms in range at 10.7 all legs. No voltage from main board to pump. Needs new pump. Scheduled for 6-5 8-12; ordrng 1 DD82-01337A (Main PCB)
Branden W.
RANGE FRIGIDAIRE FES367ECB Customer complaint that bake element is broken and door glass is dirty. Found broken bake element. Needs new bake element. We will take door apart to let customer clean glass on return trip. 6-4 1-5; ordrng 1 318255401 (Bake element)
Jacob P.
WASHER-FRONT LOA KENMORE 40249032010 "Installed previously ordered dispenser assy. Test cycled, all checks ok. Customer informed that they still have issues of washer not filling on some cycles. Tested all cycles again, all cycles fill. Advised customer that unit has to go through sensing portion before it will start filling and to call AHS if problem persists."
Branden W.
OTHER FRIGIDAIRE PLHS68EESB2 "Customer complaint that water dispenser paddle is broken and ice maker does not work. Found ice maker functions but does not get water. Water filter removed causing no water. Also found paddle for water broke. Per customer's request, replacing filter with bypass. Reschedule 6-4 1-5; ordrng 1 241680503 (Module-paddle) and 1 241685703 (Padle) and 1 242227702 (Bypass filter)"
Branden W.
WASHER-TOPLOAD GE GTW330ASK3WW Customer complaint that washer will not operate. Found failed lid lock causing unit to not run a cycle. Replaced lid lock. Also found drain pump not operating. Cleaned pump. Cycle tested. All checks ok. ; used 1 WH01X27954 (LID LOCK QUICK RELEA) from stock
Jacob P.
WALL OVEN KITCHENAID KEBC277KSS05 "Installed previously ordered fuse. Test cycled, all checks ok"
Jacob P.
DISHWASHER KITCHENAID KDTE104ESS2 "Installed previously ordered wash pump. Test cycled, all checks ok"
Branden W.
RANGE GE JGBP30WEW1WW Installed new ignitor. Cycle tested. All checks ok.
Branden W.
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 11 Customer complaint that washer turns on or off by itself. Found DDC (add a door lock) and SC (drain) errors stored. Lock ohms at 46. Switch is good. Cleaned debris from drain filter. Cycle tested in quick wash. Advised to make sure add a garment door is properly closed. All ops ok at time of service.
Jacob P.
WASHER-FRONT LOA LG WM2016CW "Installed previously ordered door hinge. Test cycled, all checks ok"
Jacob P.
DISHWASHER SAMSUNG DMT800RHS/XAA "Installed previously ordered adjusters. Test cycled, all checks ok"
Branden W.
DRYER-ELECTRIC MAYTAG MDE7600AYW Customer complaint that dryer makes noise when running. Found right rear roller worn causing noise. Replaced roller. Lubed rollers and idler. Cycle tested. All checks. ; used 1 12001541 (BEARING & ROLLER ASY) from stock
Branden W.
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04 Customer complaint that dryer is not heating. Found open heating element causing no heat. Replaced element. Lubed rollers. Cycle tested. All checks ok. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Jacob P.
WASHER-TOPLOAD KENMORE UNAVAILABLE "Customer complaint of unit not working. Found case bent and not secured to frame and back panel not secured to frame. Realigned case and secured back panel to frame. Was unable to full test unit due to customer having machine in their living room. Machine agitates and spins fine. Found agitator cap missing, needs new agitator cap. No model and serial tag. Called in for auth, claim denied due to failure occurring before policy started. Auth code 63NJHL."
Jacob P.
RANGE JENNAIR n/a "Installed previously ordered burner head and bake element. Test cycled, all checks ok."
Branden W.
DISHWASHER WHIRLPOOL WDT780SAEM1 Customer complaint that dishwasher not washing or dissolving detergent pods. Cycle tested in normal and service modes. Good spray arm movement and pressure. 120 degree water temp to dishwasher. Found food debris and stickers in dishwasher. Cleaned filters and seals. Used detergent pod on normal wash. Pod dissolved in a minute or two. Only issue found was detergent dispenser has broken cover. Needs new dispenser. ; ordrng 1 W10861000 (Detergent dispenser)
Jacob P.
DISHWASHER GE GDT545PSJ2SS "Customer complaint of unit leaking, leaked through floor and caused damage to downstairs ceiling. Found diverter valve hose worn through and pouring all water out. Unit also installed very incorrectly and very unlevel. Also found high loop drain hose on side of machine uninstalled and ran directly to air gap. When checking drain hose, drain pump came unmounted from sump assembly. Needs new diverter assy, drain hose and clamps. ; ordrng 1 WD35X10382 (Clamps) and 1 WD19X25278 (Diverter) and 1 WD24X23016 (Drain hose)"
Branden W.
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03 "Customer complaint that washer is leaking when water supply is on. Found inlet valve body has a crack causing leak. Needs new inlet valve assembly. Left water off. Rescheduled for 5-29 10-2; ordrng 1 DC97-15459H (VALVE WATER;AC110-127V,RUBBER SEALING, 4)"
Branden W.
WASHER-TOPLOAD LG WT5680HWA "Customer complaint that washer will continuously drip and fill dispenser. Also that bleach dispenser not draining. Cleared plug in bleach dispenser. Found inlet valve seeping water. Needs new valve. Rescheduled for 6-3 10-2; ordrng 1 5221EA1008F (VALVE ASSEMBLY,INLET)"
Jacob P.
DISHWASHER WHIRLPOOL WDT720PADM3 "Customer complaint of broken upper rack wheels, broken track stoppers and worn teeth on upper spray arm. Needs new upper rack wheels, track stops and upper spray arm.; ordrng 4 W11157085 (Upper rack wheel)s and 2 WPW10082861 (Track stop)s and 1 WPW10498900 (Upper spray arm)"
Branden W.
WASHER-TOPLOAD KENMORE 11027741600 "Customer complaint that washer has broken fabric softener dispenser, smells and doesn't clean properly. Found fabric softener dispenser cracked. Needs new dispenser. Found worn dog agits causing poor agitation. Needs new dispenser and dog agits. Advised to run numerous cleaning cycles to eliminate smell. Next service 6-5 1-5. ; ordrng 1 WP8528278 (DISPENSER) and 1 80040 (Dog agit set) and 1 WP358237 (Bolt)"
Branden W.
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04 Customer complaint that dryer makes noise when running. Found both rear rollers worn causing noise. Replaced rollers. Vacuumed inside of dryer. Cycle tested. All checks ok. ; used 2 DC97-16782A (DRUM ROLLER) from stock
Branden W.
RANGE SAMSUNG NE595R0ABSR/AA Customer complaint that oven takes too long to preheat. And that convection fan not working. Found convection fan motor burned out. Causing no air movement. This is also causing long preheat times. Needs new convection fan motor. Rescheduled for 5-29 1-5; ordrng 1 DG96-00110E (Convection motor)
Branden W.
WASHER-FRONT LOA SAMSUNG WF42H500AW/A2 Customer complaint that washer door will not close. Found door lock seized. Needs new door lock. Rescheduled for 5-29 10-2; ordrng 1 DC64-00519B (Door lock)
Branden W.
WASHER-TOPLOAD MAYTAG MVWB835DW1 Customer complaint that washer will not fill. Found errors F3-E2. F8-E1 errors stored. Both errors are water supply issues. Found hot and cold fill valve not opening causing unit to not fill. Needs new inlet valve assembly. Next appointment 5-27 10-2; ordrng 1 W11165546 (Inlet valve assembly)
Branden W.
WASHER-FRONT LOA SAMSUNG WV55M9600AV/A5 01 LC1. 3C2. DC 5C. CR. Errors stored. Customer complaint that washer will not finish cycle. Found 3C2 error. Motor not moving. Per Samsung tech guide. Needs new inverter board. Advised customer that they will need to make washer accessible as we will need to be able to get to the back of it for the repair. ; ordrng 1 DC92-02076A (ASSY COVER PCB)
Jacob P.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer complaint of unit not washing. Found wash pump not turning on. Tested voltage to wash pump, good voltage. Needs new wash pump.; ordrng 1 W11084656 (Wash pump)"
Branden W.
RANGE GE JGBP30WEW1WW Customer complaint that oven does not heat. Found failed bake ignitor causing unit to not light. Needs new ignitor. Ordered ignitor. Return visit 5-27 1-5; ordrng 1 WB2X9154 (Ignitor)
Jacob P.
OTHER OTHER UNAVAILABLE "Customer complaint of range hood not working. Found fan motor not spinning. Good voltage to fan motor, needs new fan motor. No model, serial or brand on unit. Obtained part number from fan motor on unit. AHS to supply parts. Subbed online for auth, auth code 109SSSA.; ordrng 1 cb-1051-1 (Fan motor)"
Branden W.
DRYER-ELECTRIC SAMSUNG DV42H5200EP/A3 03 Customer complaint that dryer makes squealing noise. Found worn drum roller. Replaced roller. Cleaned and lubed other rollers. Vacuumed inside of dryer. Performed airflow test. Test failed. Advised to have dryer duct cleaned ASAP. ; used 1 DC97-16782A (DRUM ROLLER) from stock
Branden W.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer complaint that dishwasher will not wash. Test voltage to wash pump. 120v. Plugged back in and pump ran. Tested several times. Pump runs good at this time. Advised to call if issue returns. Also advised to install dishwasher on runner boards same size as flooring.
Jacob P.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint of unit just filling and not washing and 'add dish' light is on. Upon arrival, asked customer to start dishwasher for us to try and reproduce issue, machine started washing. Advised customer that 'add dish' light is just an information light that you can add more dishes without restarting the cycle. Checked connections at control board and wash pump, checked for breaks in the wire harness, all checks ok. Reinstalled unit and tested again, all checks ok. Advised customer to call back if problem persists."
Jacob P.
DRYER-ELECTRIC SAMSUNG DV219AEW/XAA "Customer complaint of unit not drying. Found open heating element causing no heat and torn belt. Replaced heating element and belt. Test cycled, all checks ok.; used 1 DC47-00019A (Heating element), and 1 6602-001655 (Belt) from stock"
Jacob P.
DRYER-ELECTRIC SAMSUNG DVE50M7450P/A3 "Installed previously ordered control board. Test cycled, all checks ok"
Jacob P.
RANGE MAYTAG MER5755QAW "Customer complaint of 'SAB' on display. Removed unit from sabbath mode, instructed customer how to remove unit from sabbath mode if it happens again. Test cycled bake, broil, and all surface elements. All checks ok"
Branden W.
RANGE SAMSUNG FE710DRS/XAA 01 "Customer replaced power plug at wall. Power cord now sitting properly with good connection. Range still shutting down intermittently. All connections are tight. No errors stored. Unable to reproduce issue at time of service. Per Samsung tech guide, need to replace main power board. Prior company has replaced a couple boards already. Submitted to AHS for repair/replace decision. ; ordrng 1 DE92-02439D (Main pcb), states that autho needed"
Jacob P.
WALL OVEN KITCHENAID KEBC277KSS05 Customer complaint of lower oven not heating after running clean cycle. Found open fuse causing no heat. Needs new fuse. ; ordrng 1 WP9759242 (Fuse)
Jacob P.
DISHWASHER KITCHENAID KDTE104ESS2 "Customer complaint of unit not washing. Found impeller detached from wash motor. Tried to reattach with loctite, unable to repair impeller. Needs new wash pump.; ordrng 1 W11032770 (Wash pump)"
Jacob P.
RANGE WHIRLPOOL WFG550S0HZ Customer complaint that unit will not bake. Found broken igniter causing no bake ignition. Needs new igniter.; ordrng 1 WP9758079 (Igniter)
Branden W.
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 Customer complaint that washer will not run cycle. Found main board loses power in agitation and shuts down. Needs new main board. Rescheduled for 5-28 10-2; ordrng 1 DC92-02005A (Main pcb)
Jacob P.
WASHER-TOPLOAD LG WT7200CW Customer complaint of cracked lid. Found lid cracked. Needs new lid.; ordrng 1 AFG72909522 (Lid assy)
Branden W.
COOKTOP GE JGP336BED1BB Customer complaint that front right burner does not ignite. Found ignitor switch on valve not sending voltage. Needs new switch. Gas cooktop will need to be removed to repair. Rescheduled for 5-27 1-5; ordrng 1 WB24T10071 (SWITCH GAS VALVE) and 1 WB02X26088 (Foam tape)
Jacob P.
WASHER-FRONT LOA SAMSUNG WF45H6300AG/A2 "Customer complaint of door not latching again. Unable to readjust hinges or panel, also found worn door lock. Needs new hinge, hinge support and door lock.; ordrng 1 DC61-02635A (Hinge support) and 1 DC61-03203A (Hinge) and 1 DC64-00519B (Door lock)"
Branden W.
DRYER-ELECTRIC MAYTAG MEDC465HW0 Complaint of no heat. Power cord removed prior to service. Found open thermal cut off. Replaced thermal cut off and hi limit thermostat. Found crushed vent behind dryer causing no airflow and dryer to overheat. Reinstalled power cord. Advised that dryer vent needs to be corrected before using dryer. Dryer ops as designed. ; used 1 W10900067 (CUTOFF-TML) from stock
Branden W.
DISHWASHER GE PDT845SSJ0SS Customer complaint that dishes aren't getting dry. Found Error F128 (no rinse aid) stored. Cycle tested all components. All ops good. Advised that rinse aid is needed for proper drying. Also advised that drying fan runs for 90 minutes after cycle says it is complete unless door is opened. Calibrated turbidity sensor. All checks ok.
Jacob P.
RANGE SAMSUNG NE59M4320SS/AA Customer complaint of control panel doesn't work. Tested all settings / buttons all checks ok. Advised customer to call back if problem persists.
Jacob P.
RANGE WHIRLPOOL GFE461LVS0 "Customer complaint of no power to unit. Testes power into the unit, found breaker was switched off. Switched breaker back on test cycles all checks ok"
Jacob P.
WASHER-TOPLOAD KENMORE 11021302013 "Customer complaint of unit still not spinning out clothes. Found actuator not registering high rpms for spin speed. Replaced actuator, ran full load through Express cycle, all checks ok. Advised customer to call back if problem persists.; used 1 Wpw10006355 (Actuator) from stock"
Jacob P.
RANGE GE JBP24B0H2CT "Installed previously ordered bake element and control board. Test cycled, all checks ok"
Branden W.
DRYER-ELECTRIC KENMORE n/a Complaint that dryer does not work after car hit power transformer. Dryer is missing the model and serial tag. Found open thermal fuse causing dryer to not run. Replaced thermal fuse. Cycle tested. Dryer operates properly. Unable to perform airflow test as dryer duct has a large hole in it. Advised that duct should be replaced ASAP. ; used 1 WP3392519 (FUSE-THRML) from stock
Branden W.
RANGE KITCHENAID KGRT607HBS5 Customer complaint that oven does not bake. Found open bake ignitor causing unit to not bake. Replaced ignitor. Cycle tested to 350 degrees found temps about 25 degrees low. Calibrated temps. Oven operates properly. ; used 1 WB13K21 (OVEN IGNITER-12" LEAD W/NUTS) from stock
Jacob P.
WASHER-FRONT LOA MAYTAG MHW7100DW0 "Customer complaint of unit not draining. Found debris in drain pump causing no drain. Cleaned drain pump filter. Test cycled, all checks ok."
Jacob P.
DISHWASHER MAYTAG MDB8959SFZ4 "Customer complaint of unit filling but not washing. Found loose connection on control board causing no voltage to wash pump. Secured connection. Test cycled, all checks ok."
Branden W.
DISHWASHER FRIGIDAIRE LFD2426TF2A Customer complaint that dishwasher might be leaking. Removed dishwasher and found plumbing line inside of wall behind dishwasher leaking when dishwasher drains. No leaks from dishwasher. Rear wall is rotted and has mold. Subflooring also soaked. Advised customer of issue. Left dishwasher unmounted at customer request.
Jacob P.
DRYER-ELECTRIC GE GFD14ESSNWW "Complaint of grinding noise. Test cycled, unable to verify issue."
Branden W.
WASHER-FRONT LOA MAYTAG MFV9700SQ1 Customer complaint that washer not finishing cycle. Found washer draining slow causing unit to time out and produce SUD error. Cleared drain pump. Cycle tested. All checks ok.
Branden W.
DISHWASHER GE GDT695SSJ0SS Installed new sensor and cut off. Cycle tested. All checks ok
Jacob P.
RANGE SAMSUNG NX58K9850SG/AA Customer complaint of fan making a grinding sound. Found the convection fan grinding against convection heating element. Adjusted the convection element. Tested fan all checks ok.
Branden W.
DRYER-ELECTRIC MAYTAG MED9800TQ0 Customer complaint that dryer takes 2 or more cycles to dry clothes. Ran airflow test. Test partially restricted. Good temps at 185 degrees on high. Found moisture sensors unresponsive causing dryer to shut off too soon. Cleaned moisture sensors. All checks ok.
Jacob P.
WASHER-TOPLOAD KENMORE 11021302013 "Installed previously ordered motor and belt. Test cycled, unit now making clicking sound in high speed spin. Found worn teeth on clutch causing noise. Replaced clutch kit. Test cycled, all checks ok; used 1 W10721967 (Clutch kit) from stock"
Branden W.
DISHWASHER KENMORE 66513773K600 Installed new wash pump. Cycle tested x3. All ops good. No leaks. Dishwasher has another load line tied in at junction box (disposal) that line ran under dishwasher frame and has hole in it. Taped hole in romex jacket. Advised customer about possible hazard.
Branden W.
RANGE KENMORE 79094203317 Installed new terminal block and customer provided power cord. All checks ok. Range pulled out at time of service.
Jacob P.
DRYER-ELECTRIC LG 801KWYP01698 "Customer complaint that when using sensor dry, clothes are still wet at the end of the cycle, works just fine in timed dry. Cleaned and calibrated moisture sensors, advised customer of using timed dry when running mixed loads."
Jacob P.
RANGE LG LRE3083ST/00 "Customer complaint of unit making sound in convection bake. Test cycled up to 450°, all checks ok. Unable to verify issue at this time. Advised to call back if problem persists."
Jacob P.
WASHER-TOPLOAD KENMORE 11021302013 "Installed previously ordered motor and belt. Test cycled, unit now making clicking sound in high speed spin. Found worn teeth on clutch causing noise. Replaced clutch kit. Test cycled, all checks ok; used 1 W10721967 (Clutch kit) from stock"
Jacob P.
DISHWASHER WHIRLPOOL WDT710PAYM5 "Installed previously ordered inner door panel, door seal, vent seal and upper right track. Test cycled, all checks ok."
Jacob P.
DISHWASHER SAMSUNG DMT800RHS/XAA Customer complaint of broken right adjuster on top rack. Needs new adjuster.; schdld next appmnt for 5/26 TUE 8-12
Branden W.
DRYER-ELECTRIC LG DLEX3250W "Customer complant that drum baffle fell out. And Lint screen holder broke. Lint screen holder removed prior to service. Needs new moisture sensor bar, lint screen housing, baffle and screws. ; ordrng 1 4432EL1002A (Baffle) and 1 5209EL1002C (Duct assembly) and 1 4930EL2004D (Holder) and 4 1FTF0403399 (Screw)s and 2 1MTC0402632 (Screw)s"
Branden W.
WALL OVEN WHIRLPOOL RBD245PDQ15 Customer complaint they can not turn even off. Found stop/cancel button not responding. Needs new console assembly. Console shows NLA. AHS to research. ; ordrng 1 WP8300428 (Console assembly-white)
Branden W.
WASHER-FRONT LOA SAMSUNG WF45H6300AG/A2 "Customer complaint that washer will not start cycles. Customer replaced door lock. Found washer will not start as it thinks door is open. Reed switch in door lock is good. Also washer will not power off. Have to cycle at outlet. 120v with proper polarity to washer. Needs new main control. Due to size of laundry room, customer will need to make washer accessible to service it. Subbed to AHS. ; ordrng 1 DC92-01621A (Main pba)"
Jacob P.
RANGE JENNAIR n/a "Customer complaint of broken bake element and front left burner does not ignite. Found popped bake element and plugged orifice on burner head, unable to remove blockage. Needs new bake element and burner head.; ordrng 1 WP71001680 (Bake element) and 1 WP7505P285-60 (Burner head)"
Branden W.
RANGE SAMSUNG FE710DRS/XAA Customer complaint is the range shuts off and restarts on it's own. Found power receptacle at wall broken causing power cord to not sit flush and lose connection. Advised they need an electrician to replace wall plug.
Branden W.
WASHER-FRONT LOA SAMSUNG WF448AAP/XAA Washer basket spider support snapped causing unit to not spin properly. Advised of high cost to repair. No charge.
Jacob P.
DISHWASHER KITCHENAID KUDC10FXSS6 Installed previously ordered top right slide cycle tested all checks ok
Branden W.
DRYER-ELECTRIC SAMSUNG DVE45M5500W Installed new main control. Cycle tested. All checks ok
Jacob P.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 Customer complaint of unit not turning off unless door is open. Found stuck relay on control board always sending voltage to motor. Needs new control board subbed online for auth; ordrng 1 DC92-01896A (Control board)
Jacob P.
DISHWASHER LG LDT7797BM Customer complaint of buttons not working. Test cycles all buttons functional at time of service. Advised customer to call back if problem persists.
Jacob P.
DRYER-ELECTRIC KENMORE 11066002010 "Customer complaint of unit making squealing sound. Found seized idler pulley causing sound. Replaced idler pulley. Test cycled, all checks ok. ; used 1 279640 (Pulley) from stock"
Branden W.
WASHER-TOPLOAD KENMORE 79631622310 Customer complaint that washer is leaking from right side. Found hole in outer tub causing leak. Needs new outer tub. Clutch assembly and suspension rods. Outer tub is NLA. ; rqstng P&A on 1 AJQ73614201 (Tub) and 1 AJK72989701 (Suspension rod) and 1 AEN73131403 (Clutch)
Branden W.
WASHER-FRONT LOA GE GFWR4800F3WW "Customer complaint that washer knocks and shakes in spin cycle. Found a lot of play in drum. Washer has worn tub bearings. Needs new tub, basket, seal and shocks. ; ordrng 1 WH45X10136 (Rear tub assembly) and 1 WH45X10137 (Basket and trunnion assembly) and 1 WH01X21994 (Tub seal) and 4 WH01X10727 (Shock)s"
Jacob P.
WASHER-FRONT LOA KENMORE 41182311 Customer complaint of unit leaking. Found unit leaking from inlet valve. Replaced inlet valve. Test cycled all checks ok left failed part with customer.; used 1 5220FR2075L (Inlet valve) from stock
Jacob P.
DRYER-ELECTRIC LG DLE1101W "Customer complaint of d90 error and found vent behind dryer unattached. Ran air flow test with vent off and on, checks ok. Used worm clamp and attached vent to dryer. Cycle tested temps, all checks ok."
Branden W.
LAUNDRY CENTER KENMORE 2661532413 Customer complaint Washer does not spin and dryer timer will not advance. Found washer motor harness and main harness broken. Also found suspension straps broken. Also found main board not sending voltage to motor capacitor. Also found dryer timer not moving. Needs new motor. Main harness. Suspension straps. Main board. Dryer timer. ; ordrng 1 WH49X20495 (TUB MOTOR) and 1 WL49X20360 (KIT SENSOR SPEED) and 4 WH01X20442 (STRAP ASSEMBLY)s and 1 WE04X22654 (Dryer timer) and 1 WH49X10101 (Washer main harness) and 1 WH12X10586 (Main control)
Branden W.
DISHWASHER GE GDT695SSJ0SS Customer complaint that dishwasher does not heat. Found tco open. Needs new tco and turbidity sensor. ; ordrng 1 WD21X22830 (Turbidity sensors) and 1 WD21X24096 (Cut off)
Branden W.
DISHWASHER SAMSUNG DMT400RHS/XAA Customer complaint is dishwasher is leaking from front towards end of cycle. Found leak from vent. Vent is not sealing. Also found torn door seal and failed door latch. Needs new vent assembly. Door seal and door latch; ordrng 1 DD94-01045A (Vent assembly) and 1 DD34-00002A (Door latch) and 1 DD62-00043A (Door seal)
Jacob P.
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01 "Installed previously ordered door seal. Test cycled, all checks ok."
Jacob P.
WASHER-FRONT LOA KENMORE WFW72HEDW0 Replaced main board on unit. Test cycle all checks okay.
Jacob P.
WASHER-FRONT LOA WHIRLPOOL WFW6620HW0 "Customer complaint of unit locking and restarting cycle. Advised customer that holding down 'extra rinse' button locks controls. Instructed customer on how to properly select and start cycles. Also informed customer that unit will try to rebalance uneven loads at the end of cycle. Test cycles, all checks ok. Advised to call back if problem persists."
Branden W.
WASHER-FRONT LOA KENMORE 11047511701 Customer complaint that washer does not spin. Cycle tested in several cycles and service mode. Unit spins to 1k rpms. Tested with a load and found excessive vibration. Found pedestal is broken causing washer to shake. Advised customer pedestal not part of appliance and is not covered.
Branden W.
DISHWASHER ELECTROLUX EIDW6305GS0 Customer complaint that upper rack is not getting clean. Found upper rack spray arm not turning freely and in wrong mounting position causing poor wash. Plastic bearing not seated properly in spray arm causing it to not rotate. Seated bearing and installed spray arm in proper position. 130deg water to dishwasher. Good spray pressure and arm movement. All ops good.
Jacob P.
WASHER-TOPLOAD WHIRLPOOL WTW8800YW0 "Installed previously ordered bearing kit. Test cycled, all checks ok"
Jacob P.
DISHWASHER KENMORE 66513842K601 "CUSTOMER COMPLAINT THAT THEY CANNOT SELECT CYCLE. FOUND LEFT HALF OF CONTROL PANEL UNRESPONSIVE. CHECKED CONNECTIONS FROM CONTROL PANEL TO THE CONTROL BOARD, ALL CHECKS OK. NEEDS NEW CONTROL PANEL.; ordrng 1 WP8558209 (panel-cntl)"
Jacob P.
WASHER-TOPLOAD WHIRLPOOL WTW8800YW0 "CUSTOMER COMPLAINT THAT UNIT STARTED MAKING A CLICKING SOUND ABOUT 2 WEEKS AFTER LAST REPAIR. REMOVED BASKET AND ROTOR, CLICKING SOUND COMING FROM BEARINGS. NEEDS NEW BEARING KIT.; ordrng 1 W10435302 (bearing), warned against exceeding $335.00 pre-auth limit"
Branden W.
DRYER-ELECTRIC SAMSUNG DVE45M5500W CUSTOMERS COMPLANT THAT THE UNIT WILL NOT SHUT OFF UNLESS OPEN DOOR OR UNPLUG FROM WALL. TESTED MOTOR RELAY AND FOUND THAT IT STUCK CLOSED EVEN AFTER UNPLUGED. NEEDS NEW MAIN CONTROL. UNPLUGGED LIGHT BULB AT CUST REQUEST.; ordrng 1 DC92-01896D (ASSY HOLDER PCB)
Branden W.
DRYER-ELECTRIC MAYTAG MED6600TQ0 CUSTOMER COMPLAINT OF BROKEN LINT SCREEN. FOUND LINT SCREEN BROKEN IN 2 PIECES. NEEDS NEW LINT SCREEN. SENDING PART DIRECT TO CUSTOMER.; ordrng 1 WP8572270 (screen)
Jacob P.
WASHER-FRONT LOA KENMORE WFW72HEDW0 "CUSTOMER COMPLAINT OF UNABLE TO START CYCLE. FOUND UNIT STARTS DRAIN PUMP AS SOON AS YOU PLUG IT IN, CONTROL PANEL IS UNREPSONSIVE. NEEDS NEW MAIN CONTROL. SUB ONLINE FOR AUTH; rqstng P&A on 1 W11031829 (cntrl-elec), warned against exceeding $250.00 pre-auth limit, states that autho needed"
Jacob P.
WASHER-TOPLOAD SAMSUNG WA40J3000AW/AA 13 "CUSTOMER COMPLAINT OF UNIT NOT SPINNING, FOUND BROKEN WIRE TO CAPACITOR CAUSING NO MOTOR FUNCTION,. NEEDS NEW WIRE HARNESS.; ordrng 1 DC93-00702A (WIRE HARNESS)"
Branden W.
WALL OVEN GE JKP28B0F2BB CUSTOMER COMPLAINT OF BROIL ELEMENT IN UPPER OVEN IS BROKEN. FOUND BROIL ELEMENT IS BENT. NEEDS NEW ELEMENT.; ordrng 1 WB44T10051 (broil element)
Branden W.
DISHWASHER ELECTROLUX EI24ID30QS0A ARRIVED AT 242. PEOPLE AT THAT HOUSE SAID IT IS IN THE ADDITIONAL DWELLING UNIT. WENT TO THAT HOUSE. CUSTOMER CAME OUT AND SAID THAT THE DISHWASHER WAS REMOVED AS THE KITCHEN IS TORN APART. ADVISED TO CALL INTO WARRANTY WHEN READY FOR SERVICE.
Jacob P.
DISHWASHER MAYTAG MDB8959SFZ4 "CUSTOMER COMPLAINT OF START BUTTON NOT WORKING, FOUND START BUTTON WORN DOWN, NEEDS NEW CONTROL PANNEL.; ordrng 1 W10910626 (panel-cntl)"
Jacob P.
WASHER-FRONT LOA KENMORE 40249032010 "CUSTOMER COMPLAINT OF SMALL LEAK AND UNIT DOES NOT FILL IN ANY CYCLE EXCEPT WHITES. TEST CYCLED, ALL CYCLES, UNIT FILLS FINE IN EVERY CYCLOE. ADVISED CUSTOMER UNIT WILL GO THROUGH SAFETY CHECK BEFORE STARTING CYCLE. FOUND SMALL LEAK FROM DISPENSER ASSY. NEEDS NEW DISPENSER HOUSING ASSY AND DISPENSER DRAWER. SUB ONLINE FOR AUTH; rqstng P&A on 1 DC61-02529A (DISPENSER HOUSING) and 1 DC97-08800A (DISPENSER HOUSING COVER) and 1 DC97-16157A (DISPENSER DRAWER), states that autho needed"
Branden W.
RANGE WHIRLPOOL WFE540H0ES0 CUSTOMER COMPLAINT OVEN OVERHEATS. FOUND F3-E2 ERROR STORED. BAKE RELAY SHORTED CAUSING CONSTANT VOLTAGE TO BAKE ELEMENT. NEEDS NEW MAIN BOARD. BOARD IS FACTORY BACK ORDER WITH NO ETA. CUSTOMER DECLINED TO REPAIR AT THIS TIME.
Jacob P.
WASHER-FRONT LOA SAMSUNG WF42H5200AF/A2 01 "CUSTOMER COMPLAINT OF SE ERROR AND CYCLE NOT FINISHING. FOUND DRAIN PUMP FILTER FULL OF DEBRIS CAUSING ERROR CODE. CLEANED FILTER. TEST CYCLED, ALL CHECKS OK."
Branden W.
DISHWASHER SAMSUNG DMT400RHS/XAA CUSTOMER COMPLAINT THAT DISHWASHER LEAKS. DISHWASHER UNINSTALLED PRIOR TO SERVICE. FOUND INLET VALVE LEAKING. NEEDS NEW INLET VALVE. LEFT UNIT AS IT WAS PRIOR TO SERVICE.; ordrng 1 DD62-00084A (INLET VALVE)
Jacob P.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "CUSTOMER COMPLAINT THAT UNIT FILLS AND DOES NOT WASH. FOUND GOOD VOLTAGE TO WASH PUMP, NEEDS NEW WASH PUMP.; ordrng 1 W11084656 (WASH PUMP)"
Jacob P.
DISHWASHER WHIRLPOOL WDT710PAHW "CUSTOMER COMPLAINT OF UNIT NOT WASHING. FOUND GOOD VOLTAGE TO WASH PUMP, NEEDS NEW WASH PUMP.; ordrng 1 W11084656 (WASH PUMP)"
Jacob P.
RANGE JENN-AIR SVE47600W "CUSTOMER COMPLAINT OF F7 ERROR. F7 IS STUCK KEY ERROR. FOUND UNIT WITH SHORTED CONTROL PANEL CAUSING STUCK KEY ERROR. NEEDS NEW CONTROL PANEL. UNIT IS WHITE AND WHITE CONTROL PANEL IS NO LONGER AVAILABLE. AHS TO SUPPLY PARTS. SUB ONLINE FOR AUTH, AUTH CODE 109SSSA.; ordrng 1 71002116 (CONTROL PANEL)"
Jacob P.
DRYER-ELECTRIC LG DLE1501W "CUSTOMER COMPLAINT OF LKOUD SOUND WHEN MACHINE IS IN USE. FOUND DEBRIS INSIDE BLOWER HOUSING CAUSING SOUND. REMOVED DEBRIS. TEST CYCLED, ALL CHECKS OK"
Branden W.
DISHWASHER FRIGIDAIRE FFBD2408NS4A CUSTOMER COMPLAINT THAT DISHWASHER DOES NOT START. FOUND DOOR LATCH TERMINAL BURNED OUT. NEEDS NEW DOOR LATCH; ordrng 1 5304517280 (latch)
Branden W.
DISHWASHER WHIRLPOOL WDT720PADM2 CUSTOMER COMPLAINT OF UNIT NOT HEATING AND DRYING. FOUND F7-E1 (HEAT FAILURE) STORED. CYCLE TESTED HEATER. UNIT DOES HEAT. NEEDS NEW MAIN CONTROL AND THEMRISTER (OWI SENSOR).TOE PANEL MISSING PRIOR TO SERVICING.; ordrng 1 W11413274 (MAIN CONTROL) and 1 W11084121 (OWI SENSOR)
Branden W.
DRYER-ELECTRIC SAMSUNG DV42H5000EWA/3 01 CUSTOMER COMPLAINT THAT DRYER WAS MAKING NOISE THEN STOPPED WORKING. FOUND SEIAZED IDLER PULLEY CAUSED BELT TO COME OFF. REPLACED IDLER PULLEY. CYCLE TESTED. ALL CHECKS OK.; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
Jacob P.
DISHWASHER WHIRLPOOL WDT710PAYM5 "CUSTOMER COMPLAINT OF UNIT NOT DRAINING AND LEAKING. FOUND DEBRIS INSIDE DRAIN PUMP CAUSING NO DRAIN. REMOVED DEBRIS. TEST CYCLED, UNIT NOW DRAINS BUT STILL LEAKS. FOUND CRACKED INNER DOOR PANEL AND WORN TUB SEAL. ALSO FOUND TOP LEFT TRACK STOP BROKEN CAUSING TOP RACK TO FALL OUT OF DISHWASHER. NEEDS NEW INNER DOOR PANEL, VENT GASKET, DOOR SEAL AND TRACK ASSY. SUB ONLINE FOR AUTH; rqstng P&A on 1 WPW10195623 (TRACK) and 1 WPW10524469 (DOOR SEAL) and 1 WPW10300784 (INNER DOOR PANEL) and 1 WP8269259 (VENT GASKET), states that autho needed"
Jacob P.
WASHER-TOPLOAD KENMORE 11021302013 "CUSTOMER COMPLAINT THAT UNIT IS NOT SPINNING CLOTHES ALL THE WAY OUT, CAN RUN DRAIN AND SPIN CYCLE AFTER AND CLOTHES COME OUT BETTER. FOUND F7E1 ERROR STORED (BASKET SPEED FAULT). PERFORMED TACHOMETER VERIFICATION, CHECKED VOLTAGE TO MOTOR, CHECKED TRANSMISSION, ALL CHECKS OK. FOUND LOOSE BELT ON MOTOR. UNIT HAS WEAK MOTOR AND LOOSE DRIVE BELT, NEEDS NEW MOTOR AND DRIVE BELT. SUB ONLINE FOR AUTH; rqstng P&A on 1 W10832724 (MOTOR) and 1 WPW10006384 (DRIVE BELT), warned against exceeding $250.00 pre-auth limit, states that autho needed"
Branden W.
WASHER-TOPLOAD SAMSUNG WA45N3050AW/A4 01 CUSTOMER COMPLAINT THAT HOT WATER IS NOT HOT. CYCLE TESTED X2 IN HEAVY DUTY CYCLE. TEMPS AFTER FULL FILL ARE APPROX 85DEG. ADVISED THIS IS NORMAL. ALL CHECKS OK
Branden W.
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 01 CUSTOMER COMPLAINT THAT WASHER MAKES NOISE WHEN DRUM IS SPINNING. FOUND DEBRIS BETWEEN ROTOR AND STATOR. CLEARED DEBRIS. CYCLE TESTED. ALL CHECKS OK
Jacob P.
DRYER-ELECTRIC SAMSUNG DV40J3000EW/A2 01 CUSTOMER COMPLAINT OF DOOR SEAL BEING TORN. NEEDS NEW DOOR SEAL.; ordrng 1 DC62-00344A (DOOR SEAL)
Jacob P.
DISHWASHER KITCHENAID KUDC10FXSS6 "CUSTOMER STATES OWNER SAID THAT MACHINE WILL TURN ON MOTOR, BUT DOESN'T FILL WITH WATER AND THAT TOP RIGHT TRACK IS BROKEN CAUSING IT TO FALL DOWN. TEST CYCLED, FOUND UNIT FILLING AND WASHING IN ALL CYCLES, ADVISED CUSTOMER UNABLE TO REPRODUCE ISSUE. NEEDS NEW TRACK.; ordrng 1 WPW10195623 (TRACK)"
Jacob P.
DISHWASHER MAYTAG MDBTT50AWS "Customer complaint of unit making clunking sound and not cleaning dishes then started smoking. Found lots of melted plastic debris in the bottom of unit. Inspected control board and wire harness, no signs of burn marks anywhere. Found motor has bad bearing causing loud sound, and both spray arms plugged with debris. Needs new motor assy and both spray arms. Upper spray arm is discontinued, AHS to supply parts. Subbed online for auth. ; ordrng 1 6-919922 (Wash motor assy) and 1 WP6-917642 (Lower wash arm) and 1 99002624 (Upper wash arm), states that autho needed"
Branden W.
WASHER-TOPLOAD WHIRLPOOL LLR6144AQ0 "CUSTOMER COMPLAINT THAT WHEN UNIT WENT IN SPIN CYCLE HEARD LOAD NOISE AND WOULD STOP MID CYCLE. FOUND TRANSMITION LOCKED UP CAUSING UNIT NOT TO OPERATE ALSO FOUND FAILED DOG AGITS. NEEDS NEW TRANSMISSION ,CLUTH, AND DOG AGITS. SUB ONLINE FOR AUTH.; rqstng P&A on 1 3360629 (gear case) and 1 285785 (clutch) and 1 80040 (agitator dogs)"
Branden W.
DISHWASHER KENMORE 66513773K600 CUSTOMER COMPLAINT THAT DISHWASHER WAS MAKING NOISE THEN QUIT WASHING. 120V TO PUMP. PUMP FAILS TO ROTATE. TOOK SUMP APART. NO DEBRIS BLOCKING IMPELLOR. BEARINGS WORN ON PUMP. NEEDS NEW WASH PUMP/MOTOR; ordrng 1 WPW10757217 (motor-pump)
Branden W.
WASHER-TOPLOAD SAMSUNG WA45M7050AW/A4 03 CUSTOMER COMPLAINT THAT WASHER PRODUCED 'UB' ERROR WHEN SPINNING AND BASKET LOOKED BROKEN. FOUND NO ISSUES WITH WASH BASKET. CYCLE TESTED WITH A LOAD. ALL OPS OK AT THIS TIME. ADVISED ABOUT OUT OF BALANCE CONDITIONS.
Jacob P.
DRYER-ELECTRIC SAMSUNG DV337AEL/XAA "CUSTOMER COMPLAINT OF UNIT ONLY HEATING IN TIMED DRY. CYCLE TESTED HEAT IN NORMAL AND HEAVY DUTY, TEMPS CYCLE TEST JUST FINE. ADVISED CUSTOMER OF RUNNING MIXED LOADS WITH SENSOR DRY CYCLES. ALL CHECKS OK."
Jacob P.
DISHWASHER MAYTAG MDB8959SFZ4 "Installed previously ordered control panel. Test cycled, all checks ok"
Jacob P.
DRYER-ELECTRIC SAMSUNG DVE50M7450P/A3 Customer complaint of drum turning when machine is plugged in and won't turn off. Found control board with stuck relay causing voltage always sent to the motor. Needs new main control. ; ordrng 1 DC92-01729P (Main control)
Jacob P.
WASHER-TOPLOAD SAMSUNG WA40J3000AW/AA 13 "Installed previously ordered wire harness. Customer complaint of unit making grinding sound in high speed spin. Test cycled, all checks ok."
Jacob P.
DISHWASHER KENMORE 66513842K601 "Installed previously ordered control panel. Test cycled, all checks ok."
Branden W.
RANGE KENMORE 79094203317 FOUND TERMINAL BLOCK MELTED. NEEDS NEW TERMINAL BLOCK AND POWER CORD. ADVISED CUSTOMER POWER CORD ISNOT COVERED AND ONE WILL NEED TO BE PROVIDED.; ordrng 1 5303935271 (terminal block)
Branden W.
WALL OVEN GE JKP28B0F2BB INSTALLED PREV ORDERED BROIL ELEMENT IN TOP OVEN. CYCLE TESTED. ALL CHECKS OK
Branden W.
WASHER-TOPLOAD KENMORE 11022912100 CUSTOMER COMPLAINT THAT CLOTHES COME OUT WET. CYCLE TESTED. WASHER SPINS AT PROPER SPEED. CLUTCH STRONG. ALL CHECKS OK
Jacob P.
RANGE GE JBP24B0H2CT "Customer complaint of bake element arcing and now doesn't heat, and that up and down buttons on control board no longer work. Found broken element and control board causing no heat. Needs new bake element and control board. ; ordrng 1 WB44T10010 (Bake element) and 1 WB27T11312 (Control board)"
Branden W.
RANGE KENMORE 79096119401 "CUSTOMER COMPLAINT THAT FRONT LEFT BURNER NOT WORKING ON 'DUAL'. LEFT REAR BURNER NOT WORKING UNTIL LEVEL 2. AND FRONT RIGHT BURNER, PAN STICKS TO IT. FOUND KNOBS FOR FRONT BURNERS SWITCHED CAUSING ISSUE WITH DUAL BURNER. UNABLE TO FIND ISSUE WITH LEFT REAR BURNER. LOW IS AT 95DEG. ADVISED TO CLEAN COOKTOP AS IT IS CAUSING PANS TO STICK. ALL CHECKS OK AT THIS TIME."