Service History 72 - RPS Appliance Repair

We serviced a

GE RANGE

Model JB640DR4BB

Near Forney, TX 75126

John

Job Details: 02/28/2022

Installed previously ordered faceplate. All checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA 01

Near Eatonville, WA 98328

Branden W.

Job Details: 02/28/2022

Customer concern is that lower rack does not get clean. Found water wall motor fails to find home position causing water wall to time out and not move causing poor cleaning results for lower rack. 7C (water wall motor failure) error stored. Needs new motor and vane assemblies. Both parts show as factory back order. Advised parts must be prepaid and cannot be canceled or returned once ordered. Customer will call if they want to proceed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM0

Near Edgewood, WA 98372

Cameron M.

Job Details: 02/28/2022

"Installed previously ordered main control, user interface, and vent. cycle tested unit 3x, All checks good advised customer on regular cleaning intervals for optimal performance. Advised customer on using high quality detergent for best wash results."

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.87572602

Near Lakewood, WA 98499

Cameron M.

Job Details: 02/28/2022

"Customer concern is that dryer powers but does not start cycle. Tested power to unit good 240v supplied. Tested continuity of thermal fuse, good fuse. Via Service mode found f-01 error (primary control failure). Found stuck motor relay, Causing unit to power but not run cycle. Also found dryer vent hose damaged, causing air restriction. Needs main control board. Follow up visit scheduled for 3/11 1-5 advised customer dryer vent hose needs to be replaced, to allow sufficient airflow. ; ordrng 1 WPW10111606 (cntrl-elec)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5200W/A3

Near Tacoma, WA 98498

Cameron M.

Job Details: 02/28/2022

Installed element assembly cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit.all checks good. Advised customer unit cannot be used until duct is cleaned. Collected payment via ; used 1 DC47-00019A (HEATER-DRY) from stock

We serviced a

KENMORE WASHER-TOPLOAD

Model 110.27841600

Near Wylie, TX 75098

Patrick

Job Details: 02/28/2022

Installed previously ordered inlet hose. Cycle tested all checks good

We serviced a

LG WASHER-FRONTLOAD

Model WM2455HG

Near McKinney, TX 75069

Patrick

Job Details: 02/28/2022

"Customer concern, unit leaking during use. Found detached fill hose. Properly reattached. Tested unit. No leak. Main bearing very loud. Must replace rear outer tub and inner basket with tub seal.; ordrng 1 3045ER0048J (Rear outer tub) and 1 3045ER1017L (Inner basket) and 1 4036ER4001B (Tub seal)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED7800XW0

Near Forney, TX 75126

John

Job Details: 02/28/2022

Customer concern dryer not heating. Found open heating element causing no heat. Replaced heating element. Cycle tested all checks good. Vent test RED. Advised to Customer that vents need to be cleaned inorder to avoid further damage to unit.; used 1 WP8544771 (ELEMENT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model GU3600XTVB2

Near Forney, TX 75126

John

Job Details: 02/28/2022

Installed previously ordered pump and motor. Cycle tested all checks good.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV60M9900AW/A5

Near Frisco, TX 75035

Patrick

Job Details: 02/28/2022

Customer concern. Error code sc. Unit not draining. Drain pump energizes but does not pump. Found clogged drain filter. Cleared and tested. All checks good.

We serviced a

KENMORE RANGE

Model 7909611340A

Near Spanaway, WA 98387

Branden W.

Job Details: 02/28/2022

"Customer concern is that bake element does not work and front left burner remains on high. Found failed infinite switch causing burner to remain on high and found main control failed causing no voltage to bake element. Needs new infinite switch, control and overlay. Next appointment 3/8 8-12; ordrng 1 316436001 (switch,infinite lrg) and 1 316557118 (clock/timer) and 1 316419141 (overlay)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW1

Near Puyallup, WA 98372

Branden W.

Job Details: 02/28/2022

Installed new actuator previous tech ordered. Cycle tested. All worked fine. Ran calibration and actuator stopped working again. 120vac with proper polarity to washer. Proper voltage to actuator. Non OEM actuator supplied by Asurion is dead again. Called tech assist to advise of same part failing repeatedly. They advised to order and replace another actuator. Ordering actuator again. Next appointment 3/7 8-12; ordrng 1 W10913953 (actuator)

We serviced a

FRIGIDAIRE DISHWASHER

Model FGHD2465NF1A

Near Tacoma, WA 98402

Branden W.

Job Details: 02/28/2022

Customer concern is that dishwasher does not clean well and lower spray arm off. Found lower spray arm in 3 pieces on bottom. Reinstalled spray arm. Cycle tested numerous times. Found no mechanical issues.

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068847700

Near Tacoma, WA 98404

Branden W.

Job Details: 02/28/2022

Customer concern is that dryer does not heat high enough and clothes have to be dried multiple times. Found dryer only heating to 140 degrees causing long dry times. Thermistor is open causing improper temperatures. Replaced thermistor. Cycle tested. All checks good. Advised customer vent should be cleaned soon. ; used 1 WP8577274 (THERMISTOR) from stock

We serviced a

MAYTAG DISHWASHER

Model MDBH955AWB

Near Dallas, TX 75232

John

Job Details: 02/28/2022

"Customer concern dishwasher not coming on, no lights. Found burn terminal at incoming voltage to control board. Needs new control board.; ordrng 1 12002709 (Control board)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Tacoma, WA 98404

Branden W.

Job Details: 02/28/2022

Customer concern is that washer made loud squealing noise. Has not made noise since. Cycle tested. No mechanical issues found. All checks good at this time. Advised to monitor and call if issue persists.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Tacoma, WA 98408

Branden W.

Job Details: 02/28/2022

Customer concern is that dishwasher shuts down with drain error code. F9 E1 (not draining) is only error stored. Found metal grinding blade snapped and lodged in pump impeller causing no drain and error. Cleared blade from pump. Cycle tested. All checks good.

We serviced a

GE DRYER-ELECTRIC

Model GFD45ESSM1WW

Near McKinney, TX 75070

Patrick

Job Details: 02/28/2022

"Customer concern, steam function not working. Ran diagnostic found steam orifice clogged. Mount cracked on bearing assy. Must replace nozzle and lower bearing assy. Be sure parts include oriface.; ordrng 1 WE14M119 (Nozzle) and 1 WE14X25086 (Trap duct complete) and 1 WE14X25086 (Mist nozzle), states that autho needed"

We serviced a

GE WALL OVEN

Model JTP15WOA1WW

Near Allen, TX 75013

Patrick

Job Details: 02/28/2022

"Customer Concern, unit not heating. Found bake element open. Must replace element. ; ordrng 1 WB44T10005 (Element)"

We serviced a

AMANA DISHWASHER

Model ADB1300AFS0

Near Tacoma, WA 98404

Cameron M.

Job Details: 02/28/2022

"Installed previously ordered dispenser, cycle tested unit 3x. All checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Tacoma, WA 98407

Cameron M.

Job Details: 02/28/2022

"Customer concern is that dishwasher does not drain. Found clogged airgap hose,causing unit to leak from airgap. Cleared airgap hose. Cycle tested unit 10x, found hose puming restricted, causing sink to fill while dishwasher is draining. Advised customer plumber is needed to correct plumbing backup."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model LEC7848DQ0

Near Gig Harbor, WA 98335

Cameron M.

Job Details: 02/28/2022

Customer concern is that dryer takes longer to dry clothes. Preformed airflow test failed (red). Preformed temperature checks (vent off) in range. Advised customer dryer vent duct needs to be cleaned asap. Also Advised customer unit cannot be used until duct is cleaned to prevent damage to components. Advised customer dryer vent hose needs to be shortened to allow sufficient airflow.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Dallas, TX 75232

John

Job Details: 02/28/2022

Customer concern washer making tapping noise while spinning. Found suspension rods worn and moving inside of bushing mount causing tapping noise. Needs new suspension rods.; ordrng 1 W11130362 (Suspension Rods)

We serviced a

FRIGIDAIRE LAUNDRY CENTER

Model FFLE4033QT0

Near Dallas, TX 75218

John

Job Details: 02/28/2022

Installed previously ordered heating element. Cycle tested all checks good.

We serviced a

GE DRYER-ELECTRIC

Model DCVH680GJ2WW

Near Frisco, TX 75034

Patrick

Job Details: 02/28/2022

"Customer concern, unit intermittently makes clicking noise during use. Unable to reproduce issue. Disassembled unit and inspected. No obvious signs of wear or rubbing. No fault found at this time"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6600SB0

Near Frisco, TX 75033

Patrick

Job Details: 02/28/2022

Removed water from tub. Replaced drain pump. Tested unit. All checks ok

We serviced a

LG WASHER-FRONTLOAD

Model WM4370HKA

Near Frisco, TX 75034

Patrick

Job Details: 02/28/2022

"Customer concern, oe error, not draining. Verified concern. Found failed drain pump. Good 120vac to pump. Must replace drain pump from truck stock. ; used 1 4681EA2001T (Drain pump) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV40J3000EW/A2 01

Near Spanaway, WA 98387

Cameron M.

Job Details: 02/28/2022

"Customer concern is that dryer does not heat. Customer advised they checked vent hose for debris. Preformed airflow test failed (yellow). Found open heating element ,causing unit to not heat .needs new element. Installed new element.cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit cycle tested unit 3x, all checks good advised customer dryer vent duct needs to be cleaned to prevent further issues. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

GE WASHER-FRONTLOAD

Model WCVH6800J1WW

Near Richardson, TX 75080

John

Job Details: 02/25/2022

Installed previously ordered drain pump. Cycle tested found unit draining but not spinning while making a high pitch buzzing sounds. Traced sound to inverter board and found burn relay. Needs new inverter board. AHS to supply NLA parts.; ordrng 1 WH12X10400 (Inverter board)

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE7657AYW

Near Tacoma, WA 98422

Cejay

Job Details: 02/25/2022

"MPA check on dryer. Visually inspected dryer belt, support wheels and glides. All checks good. Checks blower wheel for damage/debris. All checks good. Airflow test passed (green) temperatures checks good."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS4A

Near Spanaway, WA 98387

Cameron M.

Job Details: 02/25/2022

"Customer concern is that dishwasher is blinking lights and not draining. Found debris in airgap, causing unit to not drain. Cleared debris from airgap. Cycle tested unit 10x, all checks good. Advised customer on using high quality detergent for best wash results. Advised customer on regular cleaning intervals for optimal performance."

We serviced a

LG WASHER-FRONTLOAD

Model WM4370HKA

Near Puyallup, WA 98372

Branden W.

Job Details: 02/25/2022

Customer concern is that washer does not drain. Found stripped drain pump causing unit to not drain. Replaced drain pump. Cycle tested. All checks good. Secured drain hose in wall with zip tie. ; used 1 4681EA2001T (DRAIN PUMP) from stock

We serviced a

KENMORE WASHER-FRONTLOAD

Model 41741142000

Near Tacoma, WA 98404

Cejay

Job Details: 02/25/2022

Customer concern is that washer is not draining. Found failed timer causing washer to shut off at drain portion of regular cycle. Needs new timer. Advised customer timer shows discontinued SHS to supply.; ordrng 1 134000800 (timer n-w/9hr dela)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW3

Near Dallas, TX 75211

John

Job Details: 02/25/2022

"Customer concern washer making loud noise in agitate with a burning smell. Found gearcase leaking oil and getting hot causing loud noise and smell. Needs new gearcase, slip clutch, and belt.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Slip clutch) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4930XW3

Near Mesquite, TX 75181

Patrick

Job Details: 02/25/2022

"Customer complaint, violent dialing during spin. F3e2 water temperature fault, f5e1 lid switch fault, f5e2 lid lock fault. Ran diagnostic. Good fill, good drain, good agitate, good spin, good lock. Dampers bounce basket when depressed, thermistor on fill valve corroded, recommend replace dampers, door lock and inlet assy. ; ordrng 1 WPW10683603 (Inlet assy) and 1 W10780048 (Damper kit) and 1 W10404050 (Lid lock)"

We serviced a

LG DISHWASHER

Model LDS5540ST

Near Dallas, TX 75231

Patrick

Job Details: 02/25/2022

"Customer concern, unit leaking. Caused for damage and damage to unit below. Found inlet valve cracked, constant leak. Must replace inlet valve and fill guide assy.; ordrng 1 5221DD1001E (Inlet valve) and 1 4975DD1001A (Inlet guide assy)"

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN2WW

Near Tacoma, WA 98404

Cameron M.

Job Details: 02/25/2022

"Customer concern is that washer went out of balance when washing washing heavy blanket, Customer also stated unit produces mold smell. Prior to testing found substantial flex in flooring, worsening out of balance conditions. Cycle tested unit with customer provided load of towels, all checks good. Checked unit for any stored error codes via newfi device , found no stored codes. Unable to duplicate customer concern. Unit operating as designed. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."

We serviced a

FRIGIDAIRE RANGE

Model LGGF3043KFR

Near Lake Tapps, WA 98391

Branden W.

Job Details: 02/25/2022

"Installed new sprk module, screws, harness, and ignitor. Found main board shorted at bake relay causing no voltage to ignitor. Needs new main control and overlay. ; ordrng 1 316419353 (overlay) and 1 5304509231 (Control)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50T5300C/A3

Near Tacoma, WA 98404

Cejay

Job Details: 02/25/2022

"Customer concern is that dryer is not heating. Preformed airflow test failed (red) found open element causing dryer not to heat. Needs new element. Installed new element. Cycle tested unit, all checks good. Advised customer dryer ducts needs to be service before resuming use of dryer. Customer signed airflow acknowledgement ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

GE DISHWASHER

Model CDT865SSJ0SS

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/25/2022

"Customer concern is that dishwasher top rack slidders are difficult to move. Found upper rack glides seized on right side, causing difficulty manipulating top rack. Needs new upper rack glides. Follow up visit scheduled for 3/4 10-2; ordrng 2 WD30X20110 (inner rail upper)s"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WHD862CHC0

Near Dallas, TX 75225

John

Job Details: 02/25/2022

Customer concern dryer shutting down after approximately 30 minutes. Unable to restart for up to 1.5 hours. Found control board not shutting down pump and fan when unit goes into Thermal Overload. Needs new motor and control board. Advised Customer to have unit unstacked for repair other a fee will be charged at time of service. Lowes to supply parts out of stock.; ordrng 1 W11209428 (Motor drive) and 1 W11368759 (Control Board)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC565FW2

Near Dallas, TX 75229

John

Job Details: 02/25/2022

"Customer concern washer filling and draining, not starting cycle. Found drain pump head had separated so that water was flowing into machine and then right back out of the bottom. Needs new drain pump assy.; ordrng 1 W11399437 (Drain pump)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 79631522211

Near Dallas, TX 75240

John

Job Details: 02/25/2022

Installed previously ordered wash nut. Cycle tested all checks good.

We serviced a

ROPER WASHER-TOPLOAD

Model RTW4516FW2

Near Plano, TX 75024

Patrick

Job Details: 02/25/2022

"Customer concern, unit intermittently does not progress through cycles. Found f5e2 code. Lid lock fault. Lock functioned normally when tested. Failing lock causing unit to malfunction. Must replace lock assy. ; ordrng 1 W11307244 (Lid lock)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5550SQ0

Near Frisco, TX 75035

Patrick

Job Details: 02/25/2022

"Customer concern, unit not heating. Failed air flow test. Found blown high limit causing no unit. Must replace from truck stock. Also found open element. Must replace from truck stock. Replaced thermostats and element. Tested unit,. All checks ok. Customer must have vent professionally professionally cleaned to prevent repeat failure. ; used 1 279816 (Thermostat), and 1 279838 (Element) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB855DC3

Near Frisco, TX 75035

Patrick

Job Details: 02/25/2022

Replaced drive shaft and slider assy. Calibrated. Tested unit. All checks good.

We serviced a

GE DISHWASHER

Model GDT535PSR0SS

Near Addison, TX 75001

John

Job Details: 02/25/2022

Customer concern dishwasher not filling and dissolving soap pod. Found inlet valve receiving voltage in range but not operating. Needs new inlet valve. GE to supply parts.; ordrng 1 WD15X27703 (Inlet valeve)

We serviced a

GE WASHER-TOPLOAD

Model WSERR417F1WW

Near Eatonville, WA 98328

Cejay

Job Details: 02/25/2022

"Customer concern is that washer does not fill with water basket does not spin. Water lines were clogged with debris. Cleared water lines. Cycle tested washer on rinse and spin. Found time failed to advance through cycle. Also found wash motor failed to agitate.. needs new timer assembly and motor. Advised customer parts show discontinued, SHS to supply; ordrng 1 WH12X10297 (timer asm washer) and 1 WH20X10019 (motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Edgewood, WA 98372

Branden W.

Job Details: 02/25/2022

"Customer concern is that dishwasher shuts off shortly after starting. Found dishwasher does not drain. Found glass lodged in pump. Also found wash motor intermittently fails to operate. Needs new drain pump, wash pump and feed tube. Next appointment 3/7 10-2; ordrng 1 WPW10531320 (drain pump) and 1 WPW10455260 (pump&motor) and 1 WPW10340745 (tube-feed)"

We serviced a

KITCHENAID COOKTOP

Model KECD807XBL01

Near Plano, TX 75024

John

Job Details: 02/25/2022

Installed previously ordered infinite switch. Found that the incorrect part number was ordered for LF burner. Needs correct Front Left burner to repair cooktop.; ordrng 1 WPW10178022 (LF element)

We serviced a

GE WALL OVEN

Model JTP86S0H3SS

Near Puyallup, WA 98371

Branden W.

Job Details: 02/25/2022

"Installed new bake element, cycle tested. All checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH5

Near Spanaway, WA 98387

Branden W.

Job Details: 02/25/2022

"Customer concern is that detergent pods do not dissolve and dishes do not get clean. Found water supply valve turned off under sink causing dishwasher to not fill. Turned water on, cycle tested. All checks good. NO CHARGE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Eatonville, WA 98328

Cameron M.

Job Details: 02/25/2022

"Customer concern is that dishwasher starts cycle but does not wash dishes Well. Cycle tested unit. Found dead spot wash pump motor, causing unit to not wash. Needs new wash pump. Follow up visit scheduled for 3/4 8-12; ordrng 1 W10879262 (pump motor)"

We serviced a

GE RANGE

Model ZDP48L6RH5SS

Near Eatonville, WA 98328

Cejay

Job Details: 02/25/2022

"Arrived at call and apon removel of burner assembly Found seized venturi nut to jet holder. Causing whole assembly to free spin. Needs whole gas and burner assembly for all 6 burners in anticipation of other parts failing when executing repair. Advised customer parts show NLA and may take time to recive. AHS to supply parts; ordrng 6 WB01X10321 (NUT CHAMFERED)s and 6 WB31X10010 (D SIMMER RING)s and 6 WB38X10080 (RANGE NUT WITH CHAMFER)s and 6 WB16X10020 (BURNER BASE ASSY)s and 6 WB01X10139 (NUT JET HOLDER MAIN)s and 6 WB01X10140 (NUT JET HOLDER SIM)s and 6 WB16X10019 (JET HOLDER MAIN D 11 7K)s and 6 WB16X10021 (JET HOLDER SIMMER (LP))s and 6 WB21X10119 (ORIFICE MAIN (LP))s and 5 WB02X10822 (RANGE IGNITER ASSEMBLY)s and 3 WB28X10064 (TUBING MAIN REAR)s and 3 WB28X10065 (TUBING MAIN FRONT)s and 3 WB28X10066 (TUBING SIMMER REAR)s and 3 WB28X10067 (TUBING SIMMER FRONT)s and 6 WB21X10083 (ORIFICE-SIMMER D LP)s, states that autho needed"

We serviced a

GE WASHER-TOPLOAD

Model GTW750CSL1WS

Near Plano, TX 75025

Patrick

Job Details: 02/25/2022

"Customer concern, unit making strange clicking noise during agitate. No error codes. Ran quick wash with towels. Could not reproduce issue. Ran bulky cycle. No issue found at this time."

We serviced a

GE DISHWASHER

Model GDF630PSM0SS

Near Plano, TX 75025

Patrick

Job Details: 02/25/2022

Customer concern unit dead. Verified concern. Unit totally inoperable. Clean 120vac to control. Found control led rapid blink code. Does software error causing issue. Must replace main control and ui board. Both parts listed on backorder/ special order. ; ordrng 1 WD21X26186 (Main control) and 1 WD21X25727 (Ui)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Wylie, TX 75098

Patrick

Job Details: 02/25/2022

"Customer concern, unit not heating. Good 240vac to terminal block. Failed air flow test, verified no heat. Found open hi limit thermostat keeping heater from heating. Must replace thermostat from truck stock. Replaced thermal kit from truck stock, all checks good. Customer must have vent professionally cleaned to prevent repeat failure. ; used 1 W10900067 (Cutoff thermal) from stock"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC0

Near Rowlett, TX 75089

Patrick

Job Details: 02/25/2022

"Customer concern, displaying error code after cycle. Found f6e3 comms acu to mcu, f6e1comms hmi to acu f0e2 suds error. Cleared codes. Diag test all function normal. Must replace acu. Found drain pump pumping very slowly. Must replace drain pump. Lowes to source parts as both listed on backorder. Please schedule for Fri return. ; ordrng 1 W11322901 (Acu) and 1 W11458345 (Drain pump), states that autho needed"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11069622800

Near Spanaway, WA 98387

Branden W.

Job Details: 02/24/2022

"Customer concern is that dryer does not heat. Found open thermal cut off causing no heat. Replaced cut off and operating thermostat. Cycle tested. All checks good. ; used 1 WP3977767 (THRMST-FIX), 1 279816 (THERMAL CUT OFF HI), and 1 WP3387134 (THRMST-FIX) from stock"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF50R8500AV/US 01

Near Spanaway, WA 98387

Cejay

Job Details: 02/24/2022

"Customer concern is that washer makes a loud noise during spin cycle. Cycle tested washer with 6 bath towels, UB error. Found right-side counter weight missing one bolt and another bolt was loose. Replaced bolt and tighten all counter weight bolts. Cycle tested unit again all checks good."

We serviced a

GE RANGE

Model JBP26W0B4WW

Near Spanaway, WA 98387

Branden W.

Job Details: 02/24/2022

"Installed previously ordered bake element. Cycle tested all checks good. Customer asked to check burners. Tested all surface burners at low, medium and high settings. All operating as designed at this time. Advised to heat and air out oven several times before use."

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.85872400

Near Puyallup, WA 98374

Cameron M.

Job Details: 02/24/2022

"Customer concern is that dryer powers but does not tumble and not heating. Found open thermal fuse, causing unit to power but not tumble. Needs new thermal fuse.installed new thermal fuse. Preformed airflow test failed (red).cycle tested unit, all checks good. Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues. ; used 1 WP3392519 (FUSE-THRML) from stock"

We serviced a

GE DISHWASHER

Model GDT695SSJ0SS

Near DuPont, WA 98327

Cameron M.

Job Details: 02/24/2022

"Installed previously ordered user interface,cycle tested unit. All checks good"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB835DW4

Near Puyallup, WA 98374

Branden W.

Job Details: 02/24/2022

"Customer concern is that dryer makes squealing noise intermittently. Found seized idler pulley causing noise. Replaced idler pulley, cleaned and lubed rollers and vacuumed inside of dryer. Cycle tested. All checks good. Advised customer that lint screen needs to be cleaned and there is small hole in dryer ducting that should be repaired or replaced. ; used 1 W10837240 (BRACKET) from stock"

We serviced a

KENMORE DISHWASHER

Model 665.12782K311

Near Fircrest, WA 98466

Branden W.

Job Details: 02/24/2022

Customer concern is that dishwasher may be leaking. Has not noticed water coming from dishwasher but floor is warping. Removed dishwasher to check for leaks. Found no signs of leak. Cycle tested numerous times. No leaks found.

We serviced a

MAYTAG DISHWASHER

Model MDBH950AWS

Near Steilacoom, WA 98388

Cameron M.

Job Details: 02/24/2022

"Customer concern is that dishwasher control panel is unresponsive attempted to service mode unit, was unable unit will only field service test mode. Found TouchPad unresponsive except for heavy wash buttons, causing unit to not start normal wash cycles.unit per service matters needs new TouchPad control and main control board. Advised customer parts shows NLA may take timetogetparts. AHS to supply. ; ordrng 1 99002800 (PANEL, CONTROL) and 1 12002709 (board control)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2 02

Near Puyallup, WA 98371

Branden W.

Job Details: 02/24/2022

Customer concern is that when drying heavy items clothes are still damp. Cycle tested dryer. Good heat but poor airflow. Found vent from dryer to wall making too many bends. Correct vent. Airflow good. Cleaned and calibrated moisture sensors. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45R6100P/A3

Near Lakewood, WA 98498

Cameron M.

Job Details: 02/24/2022

"Customer concern is that dryer does not heat. Customer advised vent was changed prior to service appointment, Customer states vent hose was soft foil hose. Preformed airflow test failed (yellow) . Found open heating element,causing unit to not heat during operation. Needs new installed new element. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit, all checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"

We serviced a

GE DISHWASHER

Model GDT695SFL3DS

Near Tacoma, WA 98445

Cejay

Job Details: 02/24/2022

Customer concern is that dishwasher is leaking from underneath door. Found leak coming from diverter assembly. Needs new diverter assembly kit. Follow up scheduled for 03/03 1-5pm; ordrng 1 WD19X25278 (DIVERTER ASM KIT)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45N3050AW/A4 01

Near Tacoma, WA 98498

Cejay

Job Details: 02/24/2022

Customer concern is is that washer is leaking from underneath. No obvious signs of water leak under or from inside the machine. Cycle tested 3x empty with no leak. Cycle tested unit with 6 bath towels

We serviced a

MAYTAG WASHER-TOPLOAD

Model MHW8200FW0

Near Tacoma, WA 98409

Cejay

Job Details: 02/24/2022

"Customer concern is that washer is not spinning clothes out all the way. Cycle tested unit empty, drain and spinn no issues. Pulled error codes via service mode. Suds x1 and F5E4 x4 door not opened between cycles. Ran diagnostics cycle no errors.Cycle tested washer with 6 bath towels. No errors all checks good. Advised customer on proper loading practices."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHB0

Near Puyallup, WA 98372

Branden W.

Job Details: 02/24/2022

Installed new wash pump and sump. Cycle tested. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near Fircrest, WA 98466

Cejay

Job Details: 02/24/2022

"Customer concern is that washer makes a grinding noise during the spin cycle. Found nail in pump causing noise during operation. Removed nail, cycle tested unit all checks good."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW8540FW

Near Fircrest, WA 98466

Cejay

Job Details: 02/24/2022

Customer canceled appointment through lowes.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45M5500AP

Near Tacoma, WA 98405

Cejay

Job Details: 02/24/2022

Customer concern is that washer is leaking. Removed debris and grim from door seal. Cycle tested washer rinse and spin no leaks. All checks good. Advised customer on proper maintenance of cleaning door glass and door seal.

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11029822800

Near Tacoma, WA 98498

Cameron M.

Job Details: 02/24/2022

"Customer concern is that washer does not spin, Customer advised washer progressively would not spin even with smaller load sizes. Cycle tested unit empty 3x, unit spun no issue. Removed front case,Cycle tested unit 3x with customer provided load of towels . found gearcase leaking grease ,causing noise during spin cycle. Also found worn coupler, causing unit to not spin. Needs new gearcase, clutch and coupler. Follow up visit scheduled for 3/2 8-12; ordrng 1 285785 (clutch) and 1 285753A (coupling,motor) and 1 3360629 (gear case)"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB855DC4

Near Tacoma, WA

Cameron M.

Job Details: 02/24/2022

"Customer concern is that dryer makes squealing noise during operation and produces af error. Preformed airflow test failed (red ). Found seized right rear roller, causing squealing noise during operation. Also found seized idler pulley, causing unit to make squealing noise during operation .needs new roller and idler pulley. Installed new idler pulley and rear roller. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit 3x all checks good. Advised customer dryer duct needs to be cleaned asap before use resumes to prevent further issues. Also advised customer vent hose needs to be shortened to allow sufficient airflow. ; used 1 WPW10314173 (DRUM ROLLER), and 1 W10837240 (BRACKET) from stock"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11082826102

Near Puyallup, WA 98374

Branden W.

Job Details: 02/23/2022

"Customer concern is that dryer does not heat. Found open heating element causing unit to not heat. Replaced element, vacuumed inside of dryer. Performed airflow test, test failed. Dryer duct from wall to outside needs to be cleaned asap as further failures of dryer may occur. ; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79640272900

Near Tacoma, WA 98498

Cejay

Job Details: 02/23/2022

Customer concern is that washer is leaking from the bottom of the door. Found hole in door seal causing unit to leak. Needs new door seal. Follow up scheduled for 03/01 8-12pm; ordrng 1 4986ER0004F (GASKET)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45T3200AW/A4

Near Tacoma, WA 98408

Cejay

Job Details: 02/23/2022

"Installed previously ordered motor and main pcb. Issues still present. Checked voltage to pcb, 120vChecked voltage at motor, 120vChecked resistance at motor goodChecked voltage at clutch motor,120vVisually inspected clutch operation.Water valves tested 120v resistance Called AHS Auth number 400ctwp"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4027HW0

Near Tacoma, WA 98403

Cejay

Job Details: 02/23/2022

"Installed previously ordered drain pump. Could not test unit at ti,time, of repair due to ice build up in the water and drain lines. Unit is in a uninsulated shed attached to the house. Advised customer of ice issues that could cause multiple issues in the future."

We serviced a

GE DRYER-ELECTRIC

Model DCVH480EK0WW

Near Tacoma, WA 98445

Cameron M.

Job Details: 02/23/2022

"Customer concern is that dryer takes longer to dry clothes. Preformed airflow test failed (red) preformed temperature checks in range. Found no mechanical issues at this time. Cleaned and calibrated moisture sensors. advised customer dryer vent duct needs to be cleaned asap. Also Advised customer cannot use dry till ducting is cleaned,to prevent further issues from poor airflow."

We serviced a

KENMORE DRYER-ELECTRIC

Model 796.8107231

Near Tacoma, WA 98465

Cameron M.

Job Details: 02/23/2022

"Customer concern is that dryer makes noise during operation. Found seized and broken right rear roller, causing noise during operation. Also found front left and center rollers dirty. Needs new rear roller. Installed new rear roller, cleaned and lubed remaining five rollers. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Collected payment via check .; used 1 4581EL2002H (ROLLER ASSEMBLY) from stock"

We serviced a

KITCHENAID RANGE

Model KGRS505XSS02

Near Tacoma, WA 98406

Cameron M.

Job Details: 02/23/2022

"Customer concern is that right rear burner does not ignite and the top oven does not heat. Found stuck valve, causing right rear burner to not ignite. Also found upper oven has failed bake ignitor, causing bake to not ignite and heat oven cavity. Needs new valve body and ignitor. Follow up visit scheduled for 3/2 1-5; ordrng 1 WPW10206287 (valve-brnr) and 1 WPW10324738 (igntr-oven)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Gig Harbor, WA 98335

Cejay

Job Details: 02/23/2022

Installed previously ordered control panel. Cycle tested unit all checks good.

We serviced a

GE COOKTOP

Model JGP975SEK1SS

Near Puyallup, WA 98374

Branden W.

Job Details: 02/23/2022

Customer concern is that regulator is stripped at connection of cooktop. Needs new regulator and internal pipe. Internal pipe is back ordered with no ETA. Declined to repair at this time.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW75HEFW0

Near Sumner, WA 98390

Branden W.

Job Details: 02/23/2022

Customer concern is that washer stops running and produces drain error. Found F9 E1 (not draining error stored. Found clogged drain pump causing unit to not drain and produce error. Cleared drain pump. Cycle tested. All checks good.

We serviced a

KENMORE RANGE

Model 79079423600

Near Lake Tapps, WA 98391

Branden W.

Job Details: 02/23/2022

"Customer concern is that when using bake, oven would smell of gas and make banging noise. Found bake ignitor only drawing 2.5 amps causing slow and poor ignition. Replaced ignitor. Also cleaned all surface burner orifices and ignitors. All checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"

We serviced a

LG WASHER-TOPLOAD

Model WT5480CW 01

Near Puyallup, WA 98372

Branden W.

Job Details: 02/23/2022

Installed new inlet valve assembly. Cycle tested. All checks good

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW4

Near Tacoma, WA 98405

Branden W.

Job Details: 02/23/2022

"Customer concern is that everything is wrong with washer and it does nothing. Found unit fails to lock, replaced lock with truck stock part for testing, unit now locks but no motor movement. Found error F7 E2 (motor failure) stored. Stator ohms in range. Needs new main control and lid lock. Control board is back ordered. Auth needed. ; ordrng 1 W11429620 (CNTRL-ELEC) and 1 W10810403 (lid lock assy)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 79681172210

Near Tacoma, WA 98445

Branden W.

Job Details: 02/23/2022

"Customer concern is that dryer drum keeps going even when dryer is off. Found sticking motor relay on main control causing motor to constantly run. Needs new main control. Next appointment 3/4 8-12; ordrng 1 EBR71725809 (PCB ASSEMBLY,MAIN)"

We serviced a

GE DISHWASHER

Model DDT595SMJ2ES

Near Puyallup, WA 98373

Cejay

Job Details: 02/23/2022

"Installed previously ordered logic board. Cycle tested unit it,all checks good."

We serviced a

KENMORE DISHWASHER

Model 665.13413K701

Near Fircrest, WA 98466

Cameron M.

Job Details: 02/23/2022

"Customer concern is that dishwasher does not complete cycle as unit constantly drains even when unit is empty. And water valve at wall is leaking. Advised customer leaking valve is plumbing failure, and plumber is needed to correct the leaking water valve. Cycle tested unit, found heavy oversuds conditions present, causing unit to leak from float switch during operation.found detergent build up on float switch, causing unit to not know water level inside wash cavity. Found normal wash cycle button intermittently does not register button strikes, causing dificulty selecting wash cycle and service mode testing. found excessive detergent and food build-up on inside cavity . Cleared debris from wash cavity. Cleared detergent build up from float. Cycle tested unit 10x flushing suds from unit. Needs new control panel follow up visit scheduled for 2/28 1-5; ordrng 1 WPW10083047 (panel-cntl)"

We serviced a

KITCHENAID DISHWASHER

Model KUDP02CRBL2

Near Rowlett, TX 75088

John

Job Details: 02/23/2022

Customer concern dishwasher leaking from door. Found large amount of Calcium build up on lower lip of tub as well as on lower sweeper seal and air inlet. Needs new air inlet and to have lower lip of tub cleaned.; ordrng 1 Wp8268937 (Air inlet)

We serviced a

KENMORE DISHWASHER

Model 722.14307.910

Near Rowlett, TX 75088

John

Job Details: 02/23/2022

Installed UI board previously supplied by Sears. Cycle tested all checks good.

We serviced a

LG WASHER-FRONTLOAD

Model WM3900HBA

Near Dallas, TX 75231

Patrick

Job Details: 02/23/2022

"Customer concern, 1e error code. Long fill. Ran heavy cycle. Hoses properly installed, good fill, good tumble, good drain. Ran diag cycle. No error codes. No fault detected at this time."

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Dallas, TX 75218

Patrick

Job Details: 02/23/2022

Replaced sump. Tested unit. All checks good.

We serviced a

MAYTAG DISHWASHER

Model DWU7602AAE

Near Richardson, TX 75081

John

Job Details: 02/22/2022

Customer concern dishwasher not releasing soap pod when washing. Cycle tested unit no issues found. Found water in unit to be cold do to water heater being to far away. Explained to customer that dispenser relys on hot water to operate the wax switch inside dispenser. Advised Customer to prime hot water line by turning on hot water in sink before starting cycle. Cycle tested with hot water primed all checks good. Machine functioning as designed.

We serviced a

GE WASHER-TOPLOAD

Model WBSR3140DAWW

Near Farmers Branch, TX 75234

Patrick

Job Details: 02/22/2022

"Cc azustomer concern, unit not spinning or agitating. Found stripped splineson agitator coupling. Must replace. Timer stripped as well. Must replace. Ahs must supply parts as some are listed as NLA; ordrng 1 WH49X10042 (Air bell coupling) and 1 WH01X10061 (Timer knob) and 1 WH12X10300 (Timer)"

We serviced a

GE WASHER-TOPLOAD

Model GTWS8350H1WS

Near Irving, TX 75062

Patrick

Job Details: 02/22/2022

"Customer concern, unit leaking. Found bad main seal causing unit to leak through motor. Must replace bearing, mode shifter, rps sensor, rotor, and stator. Ahs to supply parts as some are NLA; ordrng 1 WH38X10021 (Bearing and retainer) and 1 WH05X10014 (Mode shifter) and 1 WH12X23995 (Rps sensor) and 1 WH39X10011 (Rotor) and 1 WH39X20678 (Stator)"