Service History 74 - RPS Appliance Repair

We serviced a

FRIGIDAIRE DRYER-ELECTRIC

Model FARE1011MW1

Near Tacoma, WA 98404

Cejay

Job Details: 02/16/2022

Customer concern is that dryer takes multiple cycles to dry. Preformed airflow test failed (red) advised customer to have ducts cleaned and replacement of crushed vent hose. Also Advised customer unit can not be used until vent issue is resolved. Customer signed airflow test acknowledgment.

We serviced a

LG WASHER-FRONTLOAD

Model WM3900HBA

Near Tacoma, WA 98445

Cejay

Job Details: 02/16/2022

Installed previously ordered pump and hose. Cycle tested unit all checks good

We serviced a

GE DISHWASHER

Model DDT595SMJ2ES

Near Puyallup, WA 98373

Cejay

Job Details: 02/16/2022

Customer concern is that dishwasher is not turning on.Found failed UI causing unit not to operate. Needs new UI. Follow up scheduled for 02/23 8-12pm.; ordrng 1 WD21X23461 (kit svc ui top logic)

We serviced a

JENN-AIR RANGE

Model PRG3601P

Near Puyallup, WA 98374

Cejay

Job Details: 02/16/2022

Customer concern is that griddle will get up to temperature and then will shut off. Found failed thermostat and ignitor cause griddle to shut off prematurely. Needs new thermostat and ignitor. AHS to supply advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 73001047 (Thermostat) and 1 WP73001165 (IGNITER)

We serviced a

WHIRLPOOL WALL OVEN

Model RBD245PDB3

Near Garland, TX 75040

John

Job Details: 02/16/2022

Customer concern oven heating too slow. Found upper oven bake and broil element only heating to 175 degrees and then stopping. Found lower oven bake and broil elements only heating to 150 degrees and then stopping. Voltage checked all element only receiving 55-67 volts. Needs new control board. Control board NLA. AHS to supply parts.; ordrng 1 4448876 (Control board)

We serviced a

GE DISHWASHER

Model GHDA486N10SS

Near Garland, TX 75044

John

Job Details: 02/16/2022

Customer concern dishwasher not draining. Found drain pump getting proper voltage but not spinning. Also found leaking inlet valve. Needs new drain pump and inlet valve. Customer declined repair at this time. Left valve off under sink to stop leak.

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Dallas, TX 75218

John

Job Details: 02/16/2022

Customer concern dishwasher leaking water. Found water leaking from diverter motor while wash pump is running. Found failed diverter shaft seal in sump. Needs new sump assembly.; ordrng 1 WPW10554963 (PUMP&MOTOR)

We serviced a

FRIGIDAIRE DISHWASHER

Model PDW78880J01SS

Near Dallas, TX 75231

John

Job Details: 02/16/2022

Customer concern dishwasher is not washing properly and leaving soap pod in bottom of unit. Found water valve turned off causing machine not to function. Turned on water valve. Cycle tested all checks OK. Machine functioning as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Coppell, TX 75019

John

Job Details: 02/16/2022

Installed previously ordered door gasket. Cycle tested all checks good.

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW6620HC0

Near Rowlett, TX 75088

Patrick

Job Details: 02/16/2022

Replaced control. Tested unit. All checks good.

We serviced a

GE DISHWASHER

Model GDT695SGJ0BB

Near Garland, TX 75040

Patrick

Job Details: 02/16/2022

"Installed drain hose to replace aftermarket set previously installed. Not covered under warranty. Tested unit, all checks good."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WTW7300DW0

Near Garland, TX 75041

Patrick

Job Details: 02/16/2022

Customer concern unit not completing cycles making strange rubbing noise. Found slider assy damaged causing issues. Replaced from truck stock. Tested unit all checks good. ; used 1 W10734521 (Slider) from stock

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV328AEW/XAA

Near Frisco, TX 75035

Jorge

Job Details: 02/16/2022

"Customer concern unit is getting too hot. Found open thermal fuse and grounded heater causing unit to stay hot continuously. Replaced heating element and thermal fuse. Cycle tested unit and all checks good to manufacturer's proper functions at this time; used 1 DC97-14486A (Heating element), and 1 DC47-00016A (Thermal fuse) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6230HW0 9.75

Near Plano, TX 75074

John

Job Details: 02/16/2022

"Installed previously ordered pulley, belt and shield. Cycle tested all checks good."

We serviced a

LG WASHER-FRONTLOAD

Model WM0001HTMA

Near Rowlett, TX 75089

John

Job Details: 02/16/2022

"Customer concern washer making louse noise while spinning. Found rear bearing failed causing loud noise while in use as well as play between basket and out tub. Needs new rear tub, drum, and tub seal. AHS to supply parts.; ordrng 1 AGM36598501 (Rear tub) and 1 3045ER1017L (Drum) and 1 4036ER4001B (Tub gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Rowlett, TX 75089

John

Job Details: 02/16/2022

Customer concern dishwasher not draining properly. Found drain pump not spinning fast enough. Voltage checks in range. Needs new drain pump. ; ordrng 1 W10876537 (Drain pump)

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN1WW

Near Dallas, TX 75216

Jorge

Job Details: 02/15/2022

"Customer concern washer keeps dispensing water.found hot water side on the valve ,the solenoid stays open causing water to dispense continuously. Needs water valve replacement for proper functions ; ordrng 1 WH13X26535 (Water valve)"

We serviced a

FRIGIDAIRE RANGE

Model LFEF3054TFH

Near Grand Prairie, TX 75051

Jorge

Job Details: 02/15/2022

Found bad control board causing bake and broil elements to turn on. Need to replace for proper functions ; ordrng 1 5304508924 (Board control) and 1 316419146 (Overlay)

We serviced a

GE WASHER-FRONTLOAD

Model WCVH6800J1WW

Near Richardson, TX 75080

John

Job Details: 02/15/2022

Customer concern washer making loud noise and won't drain. Found drain pump shorted and not spinning causing water not to drain. Needs new drain pump.; ordrng 1 WH23X10028 (Drain pump)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8500DC2

Near Dallas, TX 75211

Jorge

Job Details: 02/15/2022

Customer concern unit not working. Found broken rotor and stator motor with the F7E8 error code meaning unit was overloaded. Need to replace the rotor and stator motor assembly for proper functions ; ordrng 1 WTW8500DC2 (Slider assy) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W10754158 (Stator motor)

We serviced a

FRIGIDAIRE WALL OVEN

Model PLEB30S8CCB

Near Coppell, TX 75019

John

Job Details: 02/15/2022

Installed previously refurbished control board. Cycle tested all checks good.

We serviced a

KENMORE WASHER-FRONTLOAD

Model 11044932200

Near Spanaway, WA 98387

Cejay

Job Details: 02/15/2022

"Customer concern is that washer is leaking. No visible water signs inside washer cabinet. Visible backflow issues near drain pipe. Drain hose was inserted to far into stand pipe, adjusted and secured drain hose. Cycle tested washer 2x empty no leaks. Cycle tested washer with 6 bath towels no leaks. Unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB3

Near Forney, TX 75126

Patrick

Job Details: 02/15/2022

"Replaced thermistor, tested unit. All checks ok. High level of water deposits inside tub. Advised cleaning."

We serviced a

KENMORE DISHWASHER

Model 66515652000

Near Puyallup, WA 98375

Cejay

Job Details: 02/15/2022

Customer concern is that dishwasher makes a loud squealing noise during operation.found failed wash motor causing noise during operation. Needs new wash motor assembly. Collected deductible. Requires Auth ; ordrng 1 W10428167 (pump&motor)

We serviced a

LG WASHER-FRONTLOAD

Model WM9000HVA

Near University Place, WA 98466

Cejay

Job Details: 02/15/2022

"Customer concern is that washer shows 0E error code. Found seized drain pump causing washer not to drain. Needs new drain pump. Follow up scheduled for 02/21 1-5pm; ordrng 1 4681EA2001T (MOTOR ASSEMBLY,AC,PUMP)"

We serviced a

GE COOKTOP

Model JB640SF1SS8

Near Prosper, TX 75078

John

Job Details: 02/15/2022

Installed previously ordered front right burner. Cycle tested all checks good.

We serviced a

GE DRYER-ELECTRIC

Model DCVH480EK0WW

Near Dallas, TX 75209

Jorge

Job Details: 02/15/2022

"Customer concern that dryer is turning off by itself. Found pinched vent causing poor ventilation and turning unit off. Replaced vent hose, Cycle and airflow tested unit. All checks at this time; used 1 BTD48 (Dryer vent duct) from stock"

We serviced a

WHIRLPOOL WALL OVEN

Model GBS307PDS12

Near Forney, TX 75126

Patrick

Job Details: 02/15/2022

"Removed main control, taped exposed connectors. Advised customer leave breaker off."

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Forney, TX 75126

Patrick

Job Details: 02/15/2022

"Customer concern, door will not close. Confirmed. Found rear door hinge mounted improperly causing door not to line up. Corrected. Tested unit. Checks good"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5000DW1

Near Rowlett, TX 75089

Patrick

Job Details: 02/15/2022

Replaced rollers and shafts. Tested unit. Checks ok

We serviced a

FRIGIDAIRE LAUNDRY CENTER

Model FFLE4033QT0

Near Dallas, TX 75218

Patrick

Job Details: 02/15/2022

"Customer concern, unit not heating. Found broken heating element causing no heat. Must replace element. ; ordrng 1 137392700 (Element)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Gig Harbor, WA 98335

Cejay

Job Details: 02/15/2022

"Customer concern is that dryer is making a squealing noise during operation. Found worn belt and seized idler pully and sup?port wheels causing noise during operation. Needs new belt, idler pully and support wheels. Installed new belt idler pully and support wheels. Cycle tested unit all checks good.; used 1 WP691366 (PULLEY-IDR), 1 341241 (BELT,DRIVE), and 1 WPW10314173 (DRUM ROLLER) from stock"

We serviced a

GE WASHER-TOPLOAD

Model GTW330ASK3WW

Near Plano, TX 75025

John

Job Details: 02/15/2022

Customer concern washer has bad smell when not in use. Found drain hose installed too far into wall cause a siphon in the drain line causing bad smell in unit. Re installed drain line properly. Advised Customer to run hot cycle with Affresh additive. Cycle tested all checks good. Machine functioning as designed.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW2

Near Seattle, WA

Cejay

Job Details: 02/15/2022

Customer concern is washer makes a grinding noise during operation. Found fastener on drive pully had came off causing drive pully to fall and not engage properly. Applied lock tight to fastener and reinstalled fastener. Cycle tested unit all checks good.

We serviced a

LG WASHER-TOPLOAD

Model WT7305CV

Near Lake Tapps, WA 98391

Cejay

Job Details: 02/15/2022

Installed previously ordered user interface. Issues persists. Service bulletin shows issues to be with touch sensitivity from front panel shows updated part. Needs new front pannel. Advised customer parts show out of stock and may take time to recive.; ordrng 1 AGL76194027 (PANEL ASSEMBLY)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV395ETPAWR/A1

Near Dallas, TX 75214

Patrick

Job Details: 02/15/2022

"Customer concern, lint trap broken, excessive vibration during use. Confirmed. Found worn idler pulley causing vibration, lint trap broken. Must replace both. Idler used from truck stock. Please ship filter D2C; ordrng 1 DC97-16013A (Lint screen), used 1 Dc93-00634a (Idler) from stock"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC0

Near Rowlett, TX 75089

Patrick

Job Details: 02/14/2022

"Customer concern, loud noise during spin. Finished load of assorted bulky items in unit on arrival. Ran drain and spin. Cycle completed, strong vibration. Removed clothing and ran again. No vibration but loud intermittent banging noise from rear. Found rear panel had only 1 of 14 screws holing it in place and that one was loose. Replaced with spare screws. Noise has ceased. Vibration has ceased. All checks good."

We serviced a

GE RANGE

Model JBP35DOK3BB

Near Garland, TX 75043

Patrick

Job Details: 02/14/2022

"Customer concern, burners not heating. Found damaged rf burner socket, audible arcing when energized. Lr burner no operation. Reset connection, also arcing. Must replace both large elements and sockets. Both small units operating normally. ; ordrng 2 WB17T10006 (Terminal block)s and 2 WB30X20481 (Large element)s"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Dallas, TX 75212

Patrick

Job Details: 02/14/2022

"Customer concern, unit not spinning. F7e9 locked rotor, f0e4 spin limited by high temp water, f0e3 overloaded, f2e1 stuck key. All function checks good. Found home valves reversed, red handles equals cold water, blue handles equals hot. Customer must correct"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC400XW3

Near Puyallup, WA 98373

Cejay

Job Details: 02/14/2022

"Customer concern is that washer is not spinning clothes out all the way. Pulled error codes via service mode. F7E1 basket speed senor fault. Preformed tachometer verification, fail. Unit needs new actuator. Installed new actuator. Preformed tachometer verification test pass. Cycle tested unit all checks good.; used 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model LGBD2431LF0B

Near DuPont, WA 98327

Cejay

Job Details: 02/14/2022

"Customer concern is that dishwasher starts leaking immediately. Found dishwasher to be missing sweeper seal causing dishwasher to leak,Also found hole in lower spray arm. Needs new sweeper seal, lower spray arm and support. Follow up scheduled for 02/22 1-5pm; ordrng 1 809006501 (gasket) and 1 5304517203 (SPRAY ARM) and 1 5304518968 (SUPPORT)"

We serviced a

FRIGIDAIRE WASHER-TOPLOAD

Model GLWS1339ESO

Near Dallas, TX 75219

Jorge

Job Details: 02/14/2022

Installed previously ordered inlet valve. Tested unit and all checks good to manufacturer's proper functions

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Irving, TX 75062

Jorge

Job Details: 02/14/2022

Customer concern unit not working. Found a broken track top left rail and a shorted water valve. Need to replace them for proper functions ; ordrng 1 W11259785 (Track) and 1 W11175771 (Intl valve)

We serviced a

GE WASHER-TOPLOAD

Model GTW180SSJ0WW

Near Grand Prairie, TX 75052

Jorge

Job Details: 02/14/2022

Installed previously ordered drain pump. Tested unit and all checks good to manufacturer's proper functions

We serviced a

LG DRYER-ELECTRIC

Model DLEX3370V

Near Irving, TX 75063

Patrick

Job Details: 02/14/2022

"Customer concern, dryer taking too long to dry. Found clogged vent. Failed air test, red. Disconnected vent from wall and retested. Green light. Customer must have home vent professionally cleaned."

We serviced a

GE RANGE

Model PB980SJ7SS

Near Dallas, TX 75240

Patrick

Job Details: 02/14/2022

"Customer installed part, all checks good."

We serviced a

WHIRLPOOL DRYER-GAS

Model WGD8500DC4

Near Dallas, TX 75248

Patrick

Job Details: 02/14/2022

"Replaced drum, found melted Grommet from baffle had fallen into burner and melted. Tested unit. All checks good"

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSM1WW

Near Gig Harbor, WA 98335

Cejay

Job Details: 02/14/2022

"Customer concern is that washer is not draining and dryer is making a noise during operation. Lid lock on washer fails to lock intermittently. Also found damaged drum causing noise during operation needs new lid lock and drum called Lowes, Lowes denied coverage to non residential use; ordrng 1 WE21X28957 (Drum) and 1 WH44X10288 (Lid lock)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX655DW1

Near Gig Harbor, WA 98335

Cejay

Job Details: 02/14/2022

"Customer concern is that washer is making a squealing noise during operation. Found worn pully 9n both drive pully and motor causing belt to wear down and slip. Needs new motor, drive. Pully and belt. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 W11239857 (belt) and 1 W11026785 (motor-drve) and 1 W10721967 (drive pulley)"

We serviced a

GE DISHWASHER

Model GSD2100V70BB

Near Richardson, TX 75081

Patrick

Job Details: 02/14/2022

"Customer concern, unit will not run. Found motor locked, hot to touch. Good 120vac to motor. Must replace sump assy. ; ordrng 1 WD26X10051 (Sump assy)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6300AV/US

Near Dallas, TX 75211

Jorge

Job Details: 02/14/2022

Customer concern that washer is leaking. Found drain pump housing cracked causing unit to leak. Needs drain pump assembly for proper functions. ; ordrng 1 DC97-20621A (Drain pump assembly)

We serviced a

GE DISHWASHER

Model GSD3230ZZ3WW

Near Tacoma, WA 98409

Cejay

Job Details: 02/14/2022

Installed previously ordered pump and motor. Cycle tested unit all checks good

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW2

Near Seattle, WA

Cejay

Job Details: 02/14/2022

"Installed previously ordered actuator. Cycle tested unit,all checks good."

We serviced a

ROPER DRYER-ELECTRIC

Model RED4516FW0

Near Dallas, TX 75211

Jorge

Job Details: 02/14/2022

Installed previously ordered timer. Unit was in the back yard not plugged in unable to test

We serviced a

KENMORE DRYER-ELECTRIC

Model 79681963710

Near Crandall, TX 75114

Jorge

Job Details: 02/14/2022

Customer concern unit not heating up. Unit did not pass ventilation test when turned on first time . Cleaned out vent hose .tested unit and passed ventilation test. Advised Customer to to clear their vent housing of the home for proper functions

We serviced a

MAYTAG DRYER-ELECTRIC

Model MDE7400AYW

Near Dallas, TX 75223

Jorge

Job Details: 02/14/2022

Installed previously ordered drum rollers and all checks good to manufacturer's proper functions

We serviced a

GE RANGE

Model JP930B0C1BB

Near Richardson, TX 75081

Patrick

Job Details: 02/14/2022

"Customer concern, rf element will not heat 'element on' indicator always lit. Crack in glass top. Verified, rf infinite sw burned to crisp, harness destroyed. Must replace burner, sw, glass top, and repair terminal connector. Glass top listed as discontinued. Ahs must research parts. ; ordrng 1 WB23M9 (Infinite sw) and 1 WB30T10099 (Rf element) and 1 WB64T10031 (Glass top)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 79631522211

Near Dallas, TX 75240

Jacob P.

Job Details: 02/11/2022

"Customer concern of unit making noise during agitate. Found unit making low, vibrating/grinding noise during agitation. Removed wash plate and tested, unit still makes noise. Removed stator and tested, unit still making noise. Found worn bearings in transmission causing noise. Needs new transmission. Transmission is out of stock, ahs to supply parts. ; ordrng 1 AEN73131403 (Transmission)"

We serviced a

MAGIC CHEF COOKTOP

Model 87AN-1G

Near Dallas, TX 75240

Jacob P.

Job Details: 02/11/2022

"Customer concern of front right burner not working, all other burners heat very low. Found no voltage to front right element, griddle element open, and infinite switches not regulating temps properly. Needs new infinite switches and griddle element. Griddle element discontinued, ahs to supply parts. ; ordrng 1 7508P006-60 (Griddle element) and 5 W10900107 (Infinite switch)s"

We serviced a

KITCHENAID DISHWASHER

Model KUDP02CRBL2

Near Rowlett, TX 75088

John

Job Details: 02/11/2022

Customer concern dishwasher still leaking after repair by previous company. Found door gasket installed incorrectly causing leak. Needs new door gasket.; ordrng 1 W11196317 (Door seal)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW6800WL1

Near Puyallup, WA 98375

Cejay

Job Details: 02/11/2022

Customer concern is that washer is making a grinding noise and not draining. Found stripped drain pump causing unit to not drain and make noise during operation. Needs new drain pump assembly. Follow up scheduled for 02/17 1-5pm; ordrng 1 W10536347 (drain pump asm)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9400SW1

Near Puyallup, WA 98373

Cejay

Job Details: 02/11/2022

Installed previously ordered idler pully and belt. Cycle tested unit all checks good.

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSMWW

Near Tacoma, WA 98408

Cameron M.

Job Details: 02/11/2022

"Customer concern is that washer portion of laundry center does not drain and produces burning rubber smell during spin cycle. Cycle tested unit via newfi device once.found no mechanical issues at this time. Found large amount of clothes in cavity, causing unit to produce burning smell. Cleared clothes from unit, cycle tested unit 10x with customer provided load of towels. Advised customer to monitor and call if issue persists."

We serviced a

KENMORE RANGE

Model 790.78763407

Near Tacoma, WA 98405

Cameron M.

Job Details: 02/11/2022

"Customer concern is that oven door handle screw threads stripped completely, causing difficulty opening and closing oven. Also found warming drawer handle broken completely, causing difficulty opening warming drawer. Needs new door handles and screws. Follow up visit scheduled for 2/21 10-2; ordrng 2 5304458312 (handle-door)s"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV328AEW/XAA

Near Frisco, TX 75035

Jorge

Job Details: 02/11/2022

Customer concern unit is not staying on.found an open thermal cut-off. Replaced tested unit and all checks good to manufacturer's proper functions ; used 1 279769 (THERMAL CUTOFF) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Orting, WA 98360

Cejay

Job Details: 02/11/2022

Installed previously ordered adjusters pump and motor upper and lower spray arms. Cycle tested unit all checks good.

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050UG/AA 03

Near Gig Harbor, WA 98335

Cameron M.

Job Details: 02/11/2022

"Customer concern is that dishwasher does not power and prior to no power condition cycle selection buttons not recognizing button press. Checked supply voltage to unit, 120v checked supply wire connections, all good. Checked noise filter, good 120v. Checked main pcb supply dc voltage to sub pcb , found main boardintermittentlydoesnotsupplydc voltageto sub pcb, causing unit to not power and start cycle. Also found start button not responding in human interaction, causing unit to not start cycle. per stg unit needs new main pcb. And sub pcb. Advised customer part shows out of stock, may take time to get parts. REQUIRES AUTH. ; ordrng 1 DD82-01336B (PANEL CONTROL) and 1 DD82-01337A (ASSY PBA-MAIN)"

We serviced a

GE DISHWASHER

Model GSD5940F00SS

Near Dallas, TX 75204

Jacob P.

Job Details: 02/11/2022

"Customer concern of unit not draining. Found debris in check valve causing slow drain. Removed debris. Test cycled, all checks ok."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AW/A4

Near Dallas, TX 75208

Jacob P.

Job Details: 02/11/2022

Customer concern of unit not draining. Found drain pump separated from impeller causing no drain. Needs new drain pump. Advised customer that pump is out of stock and may take awhile to arrive. Customer declined repair at this time.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US 01

Near Dallas, TX 75219

Jacob P.

Job Details: 02/11/2022

"Customer concern of unit not draining. Found debris in drain pump causing no drain. Removed debris and emptied water from drain pan. Test cycled, all checks ok."

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW92HEFW0

Near Dallas, TX 75225

Jacob P.

Job Details: 02/11/2022

"Customer concern of unit producing F8 E3 error (overflow error). Found debris in pressure hose causing error. Removed debris. Test cycled, all checks ok"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AV/A4 01

Near University Place, WA 98466

Cameron M.

Job Details: 02/11/2022

"Installed previously ordered main pcb and sub pcb,cycle tested unit 3x. All checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45R6100W/A3

Near Eatonville, WA 98328

Cejay

Job Details: 02/11/2022

"Installed previously ordered main pcb. Cycle tested unit, all checks good."

We serviced a

GE RANGE

Model JS645SL3SS

Near Garland, TX 75041

Jacob P.

Job Details: 02/11/2022

Customer concern of front burners not regulating temps. Found shorted infinite switches causing burners to always be on high. Needs new front infinite switches. ; ordrng 2 WB24X25013 (Infinite switch)s

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Richardson, TX 75081

Jacob P.

Job Details: 02/11/2022

"Customer concern of unit making loud noise. Found pulley worn and loose wearing through shield. Replaced pulley. Test cycled, all checks ok. ; used 1 W10721967 ( CAM) from stock"

We serviced a

ELECTROLUX WASHER-TOPLOAD

Model EIFLS60LT1

Near Richardson, TX 75081

Jacob P.

Job Details: 02/11/2022

"Installed previously ordered hinge. Test cycled, all checks ok."

We serviced a

KITCHENAID COOKTOP

Model KGCK366VSS02

Near Allen, TX 75013

Jorge

Job Details: 02/11/2022

Customer concern cooktop's grates brake very easily. Found defective grates needs all 3 grates replaced for proper functions. ; ordrng 2 8285876CB (Grates)s and 1 8285878CB (Middle grate)

We serviced a

KENMORE DISHWASHER

Model 722.14307.910

Near Rowlett, TX 75088

John

Job Details: 02/11/2022

Customer concern dishwasher display not working. Found digit segment not illuminating on UI display. All buttons and features working. Needs new UI Board. Sears to supply parts.; ordrng 1 AGL75675223 (UI Board)

We serviced a

GE DISHWASHER

Model GDT580SGF8BB

Near Wylie, TX 75098

John

Job Details: 02/11/2022

Installed previously ordered UI board. Cycle tested all checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHV0

Near Murphy, TX 75094

John

Job Details: 02/11/2022

"Customer concern dishwasher upper rack falling down on one side as well as tine rack falling out of place. Found roller on adjuster has broken off from mount and clay that holds adjuster in pla e to be missing. Also found timer rack to be loose beyond limits allowing it to come out of mounting clip. Needs new upper tire row, rack adjuster with rollers, and adjuster mounting clamp.; ordrng 1 W10727426 (Upper rack tine row) and 1 Rackadjuster (W10712395) and 1 WPW10195839 (Adjuster clamp)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near University Place, WA 98466

Cameron M.

Job Details: 02/11/2022

"Installed previously ordered adjuster kit and stop. Cycle tested unit 3x,all checks good. Advised customer on using high quality detergent forbestwashresults. Also advised customer on regular cleaning intervals for optimal performance collected payment via debit card Payment."

We serviced a

KENMORE DISHWASHER

Model 665.15693K212

Near Tacoma, WA 98445

Cameron M.

Job Details: 02/11/2022

"Installed previously ordered adjuster kit, cycle tested unit. All checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."

We serviced a

WHIRLPOOL DISHWASHER

Model DU930PWSS0

Near Wylie, TX 75098

Jorge

Job Details: 02/11/2022

Didn't have part available ; O-emld tckt

We serviced a

MAYTAG COOKTOP

Model MGC7430WS00

Near Rockwall, TX 75087

Jorge

Job Details: 02/11/2022

Installed previously ordered parts. Tested unit in front of customer and all checks good to manufacturer's proper functions.

We serviced a

GE DISHWASHER

Model GSD5560G01SS

Near Murphy, TX 75094

John

Job Details: 02/11/2022

"Installed previously ordered upper rack roller x4, slide x1 and rack slide x1. Tested, found pins on rack that support rollers to be worn and rusted beyond limits cause rack k to almost fall out of unit when pulled out. Need new upper rack. Part is discontinued, Ahs to supply parts.; ordrng 1 WD28X10049 (Upper rack), states that autho needed"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MAH5500BWW

Near Roy, WA 98580

Cejay

Job Details: 02/11/2022

Customer concern is washer makes a squealing sound during operation. Found sound to be the spring rubbing on the tub retainer clip. Lubed retainer clip eliminating noise. Cycle tested unit all checks good.

We serviced a

GE DISHWASHER

Model GDF620HMJ2ES

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 02/11/2022

"Customer concern is that that dishwasher does not fill, after technician left drain pump install. Cycle tested unit via newfi device starting with in let valve 5x. Reset connection between newfi device and dishwasher. Found unit required firmware update for both user interface and main control board. Updated unitand cycle tested unit again. Unit filled without issue. Reconnected newfi device checked unit for error codes, found f16(high water temps) and f99(minimum wash temp not met. Manually checked water temperatures inside unit, unit only operates at 86.4 degrees. Tested water temperatures at kitchen faucet , 110.6 degrees. Using newfi device found unit things operating temperatures are between 170 and 185. Found stuck float switch, causing unit to not recognize incoming water temperatures. Installed new float switch, cycle tested unit 3x. All checks good. ; used 1 Wd21x10519 (Float switch) from stock"

We serviced a

LG WASHER-FRONTLOAD

Model WM3470HVA

Near Graham, WA 98338

Cejay

Job Details: 02/11/2022

Customer concern is that the washer is leaking from the bottom. Found loose cold waterline causing slow leak. Tighten water line. Cycle tested unit 3x rinse and spin no leaks.Visual inspection inside unit show no signs of water. Possible oversuds conditions signs from rear vent. Advised customer on using high quality detergent. Running regular clean cycles and customer maintenance of door seal.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model LEB6200PQ0

Near Garland, TX 75040

Jacob P.

Job Details: 02/11/2022

"Customer concern of unit not starting and taking multiple cycles to dry. Found debris in blower housing causing no start. Removed debris, unit now runs. Found broken door switch causing unit to think door is always shut. Replaced door switch, checks ok. Ran air flow test, failed. Advised customer that vent from back of dryer to outside needs to be cleaned asap. Unit functioning as designed. ; used 1 WP3406107 ( SWITCH-DOR) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Sachse, TX 75048

John

Job Details: 02/11/2022

Customer concern washer making grinding noise during agitate. Found large piece of plastic wedged up against rotor cause grinding noise. Removed plastic from underneath machine and placed unit into service mode agitate. No issues found. Machine functioning as designed.

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW5630HC0

Near Rowlett, TX 75089

John

Job Details: 02/11/2022

"Customer concern washer not spinning. Enter service mode and forced spin. Unit spun upto 825 rpms as designed. Placed in drain and spin, unit spun up to 825 rpms as designed. Unit functionality as designed."

We serviced a

GE RANGE

Model JB640DR4BB

Near Forney, TX 75126

John

Job Details: 02/11/2022

Customer concern left front burner not heating and oven showing F1 error. Voltage check to element not in range but good continuity on element. Needs new infinite switch. Cycled power and ohmed temp prob. in range. Unit constantly cycling on ant off during preheat. Needs new control board.; ordrng 1 WB24T10146 (Infinite switch) and 1 WB27T11276 (Control board)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV60M9900AV/AS

Near Dallas, TX 75229

Jorge

Job Details: 02/11/2022

Customer concern washer not draining. Found clogged lint filter causing washer not to drain. Cleaned out filter. Tested and all checks good to manufacturer's proper functions

We serviced a

GE DISHWASHER

Model GDF610PSJ4SS

Near Carrollton, TX 75007

Jorge

Job Details: 02/11/2022

Customer concern unit not coming on. Found a grounded out control board. Need to replace for proper functions ; ordrng 1 WD21X24900 (Control board)

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Dallas, TX 75212

Jorge

Job Details: 02/10/2022

Customer concern unit not spinning. Tested unit in various cycles.and all checks good to manufacturer's proper functions. Unable to verify complaint

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF350ANW/AA

Near Garland, TX 75040

John

Job Details: 02/10/2022

"Installed previously ordered shocks and inlet valve. Test cycled, unit still shaking. Found warped basket caution unit to go out of balance. Needs new basket and rear tub. Rear tub is discontinued, ahs to supply parts. ; ordrng 1 DC97-15478A (Basket) and 1 DC97-15328L (Rear tub), states that autho needed"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV210AEW/XAA-02

Near Irving, TX 75062

Jorge

Job Details: 02/10/2022

Customer concern unit is not heating. Found open heating element. Replaced with new heating element. Tested unit and all checks good ; used 1 DC97-14486A (Heating element) from stock

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV210AEW/XAA01

Near Wylie, TX 75098

John

Job Details: 02/10/2022

Customer concern dryer not heating. Found open heating element causing no heat. Replaced heater element. Cycle tested all checks good.; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock

We serviced a

KITCHENAID COOKTOP

Model KECD807XBL01

Near Plano, TX 75024

John

Job Details: 02/10/2022

"Installed previously ordered infinite switch. Cycle test failed for same issue. Found incorrect part number for infinite switch had been ordered. Needs new infinte switch and burner. ; ordrng 1 WPW10234425 (Infinite stitch) and 1 WPW10221529 (Front left burner), states that autho needed"

We serviced a

KITCHENAID WALL OVEN

Model KEBS209BSS00

Near McKinney, TX 75069

Patrick

Job Details: 02/10/2022

"Replace cooling fan and thermal fuse, tested unit. All checks good."