We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48J7700EW/A2 02
Near South Hill, WA 98373
Cejay
Job Details:
10/05/2022
"Customer concern is that dryer is making a squealing noise during operation. Found failed idler pully causing noise during operation needs new idler pully bracket. Installed new idler bracket, vacuumed excess lint and debris from dryer cabinet, cleaned and lubricated forward rollers. Cycle tested dryer and preformed airflow test failed (yellow) advised customer dryer vent needs service. All checks good ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
We serviced a
GE DISHWASHER
Model GSD4124Z02BB
Near Rockwall, TX 75087
Jack
Job Details:
10/05/2022
"Customer concern unit not draining, tested drain pump found pump laboring. Found Drain hose from unit to garbage disposal was kinked. Adjusted drain hose and tested unit checks all good."
We serviced a
KENMORE DISHWASHER
Model 66515979992
Near Spanaway, WA 98387
Cameron M.
Job Details:
10/05/2022
Customer concern is that customer is unsure of function of dishwasher. Found unit installed below floor grade. Found evidence of leaking inlet valve. Unable to locate water supply valve to test inlet. Advised customer needs plumber to address water supply location. Needs new inlet valve. Advised customer due to not being able to fully cycle test unit. Further issues are possible after inlet installation. Customer declined repair.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Sachse, TX 75048
Jack
Job Details:
10/05/2022
Customer concern unit is stuck on high when using front left burner. Found infinite switch failed causing burner to start stuck on high. Unit needs infinite switch replaced.; ordrng 1 W11129442 (Infinite switch)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EP/A3 03
Near Puyallup, WA 98375
Cejay
Job Details:
10/04/2022
"Customer concern is that dryer is not heating. Preformed airflow test failed (yellow), voltage to dryer 240v. Found open element causing dryer not to heat, needs new element assembly. Customer declined repair at time of service."
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.68002010
Near Plano, TX 75023
John
Job Details:
10/04/2022
Customer concern is dryer not spinning. Found open thermal fuse causing unit not to spin. Replaced thermal fuse. All checks good.; used 1 WP3392519 (FUSE-THRML) from stock
We serviced a
LG RANGE
Model n/a
Near Plano, TX 75025
John
Job Details:
10/04/2022
Customer concern is lower oven and upper oven Temps are off by approx 20 degrees. Tested both ovens. Found lower oven reading 15 degrees lower than actual temp. Found upper oven reading approx. 25 degrees lower than actual. Calibrated upper and lower temp settings to match actual temp. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Rockwall, TX 75032
Jack
Job Details:
10/04/2022
"Customer concern top rack is broken, found clip broken for top rack. Causing door not to closed also found upper spray arm broken, needs clip and spray arm replaced. ; ordrng 1 WPW10340542 (Manifold) and 1 WPW10546503 (Adjuster assembly)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5300SQ0
Near Tacoma, WA 98445
Cameron M.
Job Details:
10/04/2022
"Installed sears provided gearcase and clutch. Cycle tested unit, with load. All checks good."
We serviced a
LG DRYER-ELECTRIC
Model DLE5977W
Near Puyallup, WA 98372
Cameron M.
Job Details:
10/04/2022
"Customer concern is that dryer produces burning smell and long dry times. Advised customer on additional cost to utilize airsled due to tight installation of appliances. Preformed airflow test, failed (red). Found heavily worn rear right roller, causing noise during operation. Needs new roller. Installed new roller. Cleaned and lubed rollers. Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Advised customer that Dryer vent duct needs to be cleaned asap. Left unit accessible per customer request. Collected payment via card Payment. ; used 1 4581EL2002H (ROLLER ASSEMBLY) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPB1
Near Rockwall, TX 75032
Jack
Job Details:
10/04/2022
"Customer concern unit is not working, found drain line cut at disposal. Replaced cut drain line and found water turned off to unit, turned on water and cycled system. Found door gasket missing needs door gasket replaced. Customer is going to source part and replace part."
We serviced a
KENMORE WASHER-TOPLOAD
Model 11027072603
Near Gig Harbor, WA 98335
Cameron M.
Job Details:
10/04/2022
"Customer concern is that washer produces clunky noise during operation. Found stripped drain pump from quarter in drain pump, causing unit to produce noise during drain and spin. Needs new drain pump. Follow up visit scheduled for 10-11 1-5; ordrng 1 W10536347 (PUMP-DRAIN)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EWH1
Near Spanaway, WA 98387
Cejay
Job Details:
10/04/2022
Customer concern is that dishwasher Dedergent dispenser is not closeing. Installed previously ordered Dedergent dispenser. Verified operation of dispenser all checks good.
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Tacoma, WA 98445
Cejay
Job Details:
10/04/2022
"Customer concern is that RF burner will turn on by itself and display will say cooktop hot and oven is not cooking properly. Pulled error codes via service mode. F9E0, Voltage from outlet good Voltage check at terminal block good, found failed control board and failed RF infinite switch causing RF burner to operate incorrectly and failed control board causing F9E0 error and inaccurate oven temperatures needs new RF infinite switch, main control board and temp sensor. Advised customer parts show out of stock and may take time to recive. Requires Auth ; ordrng 1 W11092468 (CNTRL-ELEC) and 1 WP3149400 (SWITCH-INF RF) and 1 WPW10181986 (SENSOR)"
We serviced a
GE WASHER-TOPLOAD
Model WCRE6270K1
Near Frisco, TX 75034
John
Job Details:
10/04/2022
"Came to install new drive shaft. After beating on and cutting apart wash nut still unable to be removed. Wash nut is severely rusted in place. Will need new basket assy. so that current one can be cut apart from tub in order to separate. Bask NLA.; ordrng 1 WH43X10037 (coupling pulsator) and 1 WH45X10060 (basket,hub assy)"
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA 03
Near Denton, TX 76208
John
Job Details:
10/04/2022
Installed new infinite switch. All checks good.
We serviced a
KENMORE DISHWASHER
Model 665.13293K114
Near Coppell, TX 75019
John
Job Details:
10/04/2022
Customer concern is DW not cleaning well enough. Found large kitchen knife lodged underneath lower wash rack keeping lower spray arm from spinning. Removed knife and ran full service cycle. No F codes found. Noticed that fill water was very cold and soap pod is not dissolving. Advised Customer about priming hot water to sink before starting dishwasher to ensure soap pod gets dissolved. All checks good. Unit functioning as designed.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6600SW0
Near Tacoma, WA 98405
Cejay
Job Details:
10/04/2022
After installing new main board found worn hub assembly causing excessive tub wobble and basket spin during agitation. Needs new hub assembly. Follow up scheduled for 10/11 8-12pm; ordrng 1 W10820039 (Hub)
We serviced a
GE DISHWASHER
Model GDF570SSJ0SS
Near Tacoma, WA 98465
Cameron M.
Job Details:
10/04/2022
"Tested dc voltage from main board to user interface, failed only sends 1.3v dc of required 13.5v dc .Installed previously ordered main control. Found unit unresponsive. Tested voltage from new main to ui ,good 14.2v dc. Needs new user interface. Called property owners to inform customer of additional services. Was unable to reach customer left voice-mail informing customers of found details. Requires landlord authorization. Advised tenant of current procedure. ; ordrng 1 WD21X32003 (CONFIGURED UI BOARD)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LA5570XPN3
Near Federal Way, WA 98023
Cejay
Job Details:
10/04/2022
"Installed previously ordered gearcase assembly, clutch and motor coupling. Cycle tested washer all checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Sachse, TX 75048
Jack
Job Details:
10/04/2022
"Customer concern unit is not draining, found air gap spitting water. Found drain clogged at disposal, took drain off and found drain line fine to disposal. Cleaned out debris from inlet to disposal, retested unit checks all good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV24H5200EP/A3
Near Dallas, TX 75218
Jack
Job Details:
10/04/2022
"Customer concern unit is spinning but not heating, took unit apart and tested heating element. Found heating element to be open, replaced heating element and put unit back together and tested unit checks all good. ; used 1 DC97-14486A (Heating element) from stock"
We serviced a
KENMORE RANGE
Model N/A
Near Dallas, TX 75210
Jack
Job Details:
10/04/2022
"Customer concern unit is not baking but will broil, pulled unit out and disconnected power. Found heating element reading open when ohm out, unit needs heating element replaced. ; ordrng 1 316225001 (Element)"
We serviced a
LG DISHWASHER
Model LDS5040ST
Near Dallas, TX 75205
Jack
Job Details:
10/04/2022
"Error FE drain hose error, found drain hose broken in half needs hose replaced. Pulled unit out and found water inlet valve clogged needs to be replaced disconnected power. ; ordrng 1 4975DD1001A (Water inlet valve) and 1 AEM69493807 (Drain hose)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Tacoma, WA 98445
Cameron M.
Job Details:
10/04/2022
"Customer concern is that dishwasher does not latch closed. Found broken latch,causing door to not close and start cycle. Needs new latch. Follow up visit scheduled 10-12 8-12; ordrng 1 5304516818 (LATCH)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW95HEXL2
Near Coppell, TX 75019
John
Job Details:
10/03/2022
Installed new MCU board. Ran full test cycle. All checks good.
We serviced a
GE DISHWASHER
Model GDF510PGM0WW
Near Dallas, TX 75231
Jack
Job Details:
10/03/2022
"Customer concern unit is not working, found water leaking from unit. Pulled unit out and found fill cup broken, needs fill cup replaced, also found spring and door pulley missing needs to be replaced. ; ordrng 1 WD49X23818 (Fill cup) and 1 WD03X20445 (Spring) and 1 WD16X21836 (Door pulley)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED92HEFW0
Near Dallas, TX 75230
Jack
Job Details:
10/03/2022
"Customer concern unit is making a loud noise, turned unit on and found idler pulley causing loud noise. Took unit apart and found idler pulley barley moving, replaced pulley and tested unit. Unit checks all good showed customer. ; used 1 W10837240 (BRACKET) from stock"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW8620HC1
Near Dallas, TX 75225
Jack
Job Details:
10/03/2022
"Customer concern F0e5 unbalanced load, cleared error codes and tested. Unit didn't throw any codes after testing unit. Found heater bad when energized unit spit out code f4e1, unit needs heater , thermistor and acu replaced showed customer. ; ordrng 1 W11314664 (Heater) and 1 W11352122 (Acu)"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45H7000AW/A2
Near Tacoma, WA 98466
Cejay
Job Details:
10/03/2022
"Customer concern is washer shows 4c error, fills continuously and is leaking from underneath. Found pressure hose disconnected from tub causing leak and 4c error. Reconnected pressure hose. Cycle tested washer all checks good."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5 01
Near University Place, WA 98466
Cejay
Job Details:
10/03/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6200SW2
Near Tacoma, WA 98408
Cameron M.
Job Details:
10/03/2022
"Installed sears provided bearing and suspension rod kit. Cycle tested unit, all checks good"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV60M9900AV/A5 01
Near University Place, WA 98466
Cameron M.
Job Details:
10/03/2022
"Installed previously ordered cap seal gide. Cycle tested unit 3x, all checks good."
We serviced a
GE WASHER-TOPLOAD
Model GTW180SCJ0WW
Near Puyallup, WA 98375
Cameron M.
Job Details:
10/03/2022
"Customer concern is that washer would spin out of balance, now does not spin. Found unit severely un-level, due to drop damage. Re leveled unit to best of abilities. Cycle tested unit empty, found no mechanical defect. Cycle tested unit with customer provided load of mix hand towels and bath towels. Found no mechanical defects. Advised customer on proper loading practices."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5400V/A3
Near Irving, TX 75063
Jack
Job Details:
10/03/2022
"Replaced psm and tested, when unit turns on dryer doesn't start spinning right away. Tested power button unit turns on and off properly, opened door and unit stops. Unit checks all good showed customer replacement part solved problem."
We serviced a
LG DRYER-ELECTRIC
Model DLE3733S
Near Auburn, WA 98001
Cejay
Job Details:
10/03/2022
"Customer concern is that dryer is still not heating.Preformed airflow test failed (yellow) dryer vents are improperly installed. Requires hard pipe throught the wall not soft pipe. Found open thermal cutoff causing dryer not to heat, needs new cutoff, thermostat and thermistor. Installed new thermistor,thermostat and thermal cutoff. Cycle tested unit all checks good. Advised customer dryer vent still need service. Customer signed airflow acknowledgement. ; used 1 6931EL3001F (THERMOSTAT), 1 6323EL2001B (THERMISTOR), and 1 6931EL3003D (THERMOSTAT) from stock"
We serviced a
GE DISHWASHER
Model GDT535PSJ2SS
Near Coppell, TX 75019
Jack
Job Details:
10/03/2022
"Customer concern, unit not heating. Multiple error codes for unit not heating and high water temp. Tested heater pulls 7.3 amps, found thermistor reading water temp at 200 at start of fill. Replaced thermistor and tested unit reads proper temperature unit checks all good showed customer. ; used 1 WD21X10519 (SWITCH FLOOD) from stock"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5500FW1
Near Bonney Lake, WA 98391
Cejay
Job Details:
10/03/2022
"Customer concern is that washer UI will randomly light up selections and cycles continuously. Pulled error codes via service mode F5E4x2,F3E1,F6E3. Power button will not work intermittently. Tested UI wire harness for continuity good. Needs new UI and main control. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 W11201286 (cntrl-elec) and 1 W10911042 (PANEL-CNTL)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EWH0
Near Tacoma, WA 98446
Cameron M.
Job Details:
10/03/2022
"Customer concern is that dishwasher only washes on light wash cycle, unit also not heating and not open dispenser. Found F7e1 (no heat) via service mode. Verified incoming water temperatures, good. Verified heater operation via service mode, good verified continuity of heater, good continuity. Found faulty heater drivers on main board, causing unit to not heat. needs new main board Per manufacturer specifications and testing procedure. Follow up visit scheduled for 10/11 8-12; ordrng 1 W10854225 (MAIN CONTROL)"
We serviced a
GE WASHER-FRONTLOAD
Model GFWS2600F1WW
Near McKinney, TX 75070
John
Job Details:
10/03/2022
"Customer concern is washer making a loud noise during spin cycle. Found large amount of play between basket and tub from bearing being warn. Also found basket scrapping against front tub assy and door boot. Needs new tub assy, basket and door boot.; ordrng 1 WH45X10136 (tub asm rear) and 1 WH45X10137 (basket and trunnion) and 1 WH01X21994 (seal oring) and 1 WH45X10141 (tub front) and 1 WH08X22619 (gasket main)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50A8600V/A3
Near McKinney, TX 75069
John
Job Details:
10/03/2022
Customer concern is dryer vent flap is broken. Confirmed broken vent flap. Needs new vent flap.; ordrng 1 DC63-01140A (COVER-FILTER) and 2 DC61-02740A (SPRING ETC FILTER)s
We serviced a
ROPER DRYER-ELECTRIC
Model DER4440VQ2
Near Dallas, TX 75217
Jack
Job Details:
10/03/2022
"Customer concern unit is not heating, found vent pipe clogged unit failed vent tested. Un hooked vent from wall and unit passed air flow tested showed customer. Found thermal cut out failed replaced and tested showed customer.; used 1 279816 (THERMAL CUT OFF HI) from stock"
We serviced a
GE WASHER-TOPLOAD
Model GTW180SCJ0WW
Near Puyallup, WA 98375
Cameron M.
Job Details:
10/03/2022
"Customer concern is that washer would spin out of balance, now does not spin. Found unit severely un-level, due to drop damage. Re leveled unit to best of abilities. Cycle tested unit empty, found no mechanical defect. Cycle tested unit with customer provided load of mix hand towels and bath towels. Found no mechanical defects. Advised customer on proper loading practices."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9400SZ02
Near Spanaway, WA 98387
Cameron M.
Job Details:
10/03/2022
"Customer concern is that washer produces loud noise during spin cycle. Found worn rear tub bearing, causing unit to make grinding noise during spin cycle. Needs new rear tub asm, tub seal and basket assembly. Requires auth and second tech . ADVISED customer parts show out of stock and NLA. AHS TO SUPPLY PARTS ; ordrng 1 W10250648 (BASKET) and 1 W10772613 (TUB GASKET) and 1 W10772618 (TUB OUTER), states that autho needed"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW5620HW1
Near Lewisville, TX 75057
John
Job Details:
10/03/2022
Customer concern is washer making noise when it fills and softener not fully entering machine. Found F code F8E1 for long fill. Found inlet valves not fully opening causing them to make a squeeling noise and not using enough water to fully wash softener out of dispenser. Needs new inlet valves. Follow up schedualed for Friday 10/7 8am-12pm.; ordrng 1 W11316256 (valve) and 1 W11316255 (valve)
We serviced a
GE DISHWASHER
Model GDF510PSM0SS
Near Tacoma, WA 98404
Cejay
Job Details:
10/03/2022
"Customer concern is that washer is not heating and is not cleaning. Apon arrival dishwasher was unmounted from cabinet and bottom toe pannel was removed.Pulled error codes via newfi. F97 absent heat source, F99 min water temp not met. Found damaged heater wire, repaired wire with new spade connection. Preformed heater test diagnostic. Heater shows 6.60amps in range. Verified operation of element. Incoming water temperature show 113?F advised customer minimum temperature required is 120?F. Also Advised customer on using high quality detergent and rinse aid. All checks good."
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ6WW
Near Lewisville, TX 75067
John
Job Details:
09/28/2022
"Customer concern is washer comming on and beeping randomly and not completing cycle. Found when cycle is selected and started, all light come on and are flashing. Using nufi devise, found that unit needs firmware update. Attempted to update firmware but got message that payload cannot be delivered, replace PCB. Needs new control board. Follow up schedualed for 10/6 1pm-5pm; ordrng 1 WH22X35239 (Control board)"
We serviced a
SAMSUNG DISHWASHER
Model DMT300RFW/XAA
Near University Place, WA 98466
Cameron M.
Job Details:
09/28/2022
"Customer concern is that dishwasher flashes heavy and quick cycle lights, intermittently not draining not opening dispenser.. unable to test or access inlet valve due to trim blocking access to unit. Advised customer unit needs to be made accessible for diagnostic purposes. Advised customer to call when unit is accessible. ; snapped 3 QuickPics"
We serviced a
GE WALL OVEN
Model JKS3000SN1SS
Near Tacoma, WA 98445
Cameron M.
Job Details:
09/28/2022
"Installed previously ordered door glass. Cycle tested unit, all checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EW/A2 02
Near Lakewood, WA 98499
Cameron M.
Job Details:
09/28/2022
"Customer concern is that dryer makes noise during operation. Found dirty rollers, causing noise during operation.cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit, all checks good. Preformed airflow test failed (red). Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues."
We serviced a
GE WASHER-TOPLOAD
Model GTW485ASJ5WS
Near Tacoma, WA 98405
Cameron M.
Job Details:
09/28/2022
"Installed previously ordered gearcase, agitator and screw. Cycle tested unit. All checks good."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW95HEXL2
Near Coppell, TX 75019
John
Job Details:
09/28/2022
Installed new door switch. Unit still not starting. Found burn on MCU board causing no motor movement. Needs new MCU board.; ordrng 1 WPW10374126 (cntrl-elec)
We serviced a
GE DISHWASHER
Model GDT695SSJ4SS
Near Dallas, TX 75248
Jack
Job Details:
09/28/2022
"Replaced dishwasher pulley on right hand side, tested checks all good showed customer"
We serviced a
SAMSUNG RANGE
Model NX60T8711SS/AA
Near Dallas, TX 75230
Jack
Job Details:
09/28/2022
"Customer concern unit keeps tripping breaker when using bake setting on oven. Found when you put unit on bake and broil it would trip the breaker, open top of unit and checked all wires look fine with none pinched. Opened back of unit and checked wires and relays . Reconnected wires and tested all checks good showed customer."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC400XW1
Near Dallas, TX 75229
Jack
Job Details:
09/28/2022
"Replaced capacitor and tested unit, unit checks all good showed customer ."
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near McKinney, TX 75070
John
Job Details:
09/28/2022
Installed new UI. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Frisco, TX 75033
John
Job Details:
09/28/2022
Installed new detergent dispenser. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW6000XW2
Near Tacoma, WA 98405
Cejay
Job Details:
09/28/2022
"Customer concern is that washer is not start. Pulled error. Codes via service mode F5E2, found failed door lock causing washer not to operate. Needs new door lock. SHS to supply SHS ships DTC.; ordrng 1 WP8183270 (latch)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV50K8600EV/A3
Near Tacoma, WA 98498
Cejay
Job Details:
09/28/2022
"Customer concern is that dryer is making a squealing noise during operation. Found fail3d LF and RR rollers causing noise during operation. Found signs of possible customer repair or previous repair company attempt causing damage to rear bulkhead and now unable to remover rear support shafts. Needs new rear bulk head rear supports with shafts along with hardware, and FL roller. Advised customer parts show out of stock and may take time to recive. FAH to supply.; ordrng 1 DC97-17076Z (ASSY DRUM BACK) and 1 DC97-16782A (ASSY PLASTIC SUPPORTOR)"
We serviced a
KENMORE WASHER-TOPLOAD
Model 11026922503
Near University Place, WA 98467
Cejay
Job Details:
09/28/2022
"Installed previously ordered timer and lid switch. Unable to replace dog agates due to rusted bolt in agitator. Needs new transmission, clutch, motor coupling, agitator bolt and o ring. SHS to supply SHS ships DTC.; ordrng 1 WP358237 (Bolt) and 1 WP8578210 (AGITATOR) and 1 WPW10072840 (o-ring) and 1 WP8299642 (clutch) and 1 3360629 (gear case) and 1 285753A (coupling,motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWKQ0
Near Puyallup, WA 98374
Cameron M.
Job Details:
09/28/2022
"Customer concern is that lower spray arm stuck. Cycle tested unit 5x, Found lower spray arm assembly not retracting fully, causing bottom rack to be stuck in place. Needs new lower spray arm asm. Advised customer parts show NLA, may take time to get parts. AHS TO SUPPLY. ; ordrng 1 8268870 (Spray Arm, Assembly Lower)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB700VQ0
Near Gig Harbor, WA 98335
Cejay
Job Details:
09/28/2022
Customer concern is that washer is having a bad smell customer has been using cleaning tablets. Removed basket found no signs of debris under basket. Advised customer to continue using cleaning cycles every 30 wash cycles as manufacturers recommendations.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Puyallup, WA 98374
Cameron M.
Job Details:
09/28/2022
"Customer concern is that dishwasher does not wash, hear pumps but not washing. found F6e4 (float switch open) f6e1 (no water) via service mode. Cycle tested unit Found unit not filling, causing customer concern of not washing. Reassembled float switch, cycle tested unit. Found good wash profomance. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals."
We serviced a
SAMSUNG RANGE
Model NE59J7630SG/AA 01
Near Spanaway, WA 98387
Cameron M.
Job Details:
09/28/2022
"Customer concern is that oven temperatures are far higher than set temperature. Arrived to unit displaying c-21 error. Found burnt bake relay ,Causing unit to produce customer error. Needs new main control and temp sensor. Follow up visit scheduled for 10/6 8-12; ordrng 1 DE92-03761B (ASSY PCB MAIN) and 1 DG32-00002B (SENSOR-THERMISTOR)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Dallas, TX 75209
Jack
Job Details:
09/28/2022
"Replaced sump and vent motor, tested unit in service mode cleared error codes. Showed customer all checks good."
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Dallas, TX 75227
Jack
Job Details:
09/28/2022
"Customer concern unit door will not close, found door hinges bent. Replaced door hinges that warranty company provided, tested unit checks all good showed customer. Used 1 Part Number:WPW10299224, used 1 WPW10299227."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Dallas, TX 75209
Jack
Job Details:
09/28/2022
"Replaced sump and vent motor, tested unit in service mode cleared error codes. Showed customer all checks good."
We serviced a
KITCHENAID WALL OVEN
Model KEBS208SSS00
Near Dallas, TX 75205
Jack
Job Details:
09/28/2022
"Replaced broil element and tested, unit checks all good showed customer"
We serviced a
LG WASHER-TOPLOAD
Model WT7300CV
Near Dallas, TX 75204
Jack
Job Details:
09/28/2022
"Customer concern unit would not turning on, found smart switch in hallway possibly controlling washer. Touch switch and unit powered up tested unit on rinse and spin unit worked properly. Found drain pushed too far into the drain pipe corrected and tested , drain is working properly. Tested unit on drain in spin unit checks all good showed customer."
We serviced a
KENMORE WASHER-TOPLOAD
Model 11031633611
Near Tacoma, WA 98408
Cejay
Job Details:
09/28/2022
"Customer concern is that washer shows F5 error. Odes and will not complete cycle and dos3 not always dispense fabric softener.Pulled error codes via service mode. F5E3,F5E2,F0E5,F0E3. cleared errors. Manually tested lid lock. Locked but failed to unlock. Manually tested High speed spin, good activation. Agitation good. Found and removed coins from under wash plate causing noise. Operation of fabric softener dispenser good. Found failed lid lock causing lock not to activate intermittently, needs new lid lock. Advised customer fabric softener must be selected after cycle selection otherwise fabric softener defaults to off. Advised customer on proper loading practices. Follow up scheduled for 10/05 1-5pm; ordrng 1 W11188327 (latch)"
We serviced a
KENMORE DISHWASHER
Model 66513793K601
Near Fircrest, WA 98466
Cejay
Job Details:
09/26/2022
Installed previously ordered Dedergent dispenser. Cycle tested dishwasher
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5300SQ0
Near Tacoma, WA 98409
Cameron M.
Job Details:
09/26/2022
"Customer concern is that dryer does not heat. Found heating element shorted to case. Found open high-limit, causing unit to not heat. Needs new element, thermal cutoff,high limit and thermistor .installed new element, thermal cutoff, high-limit and thermistor. Cycle tested unit. All checks good ; used 1 279816 (THERMAL CUT OFF HI), 1 WP3387134 (THRMST-FIX), and 1 279838 (ELEMENT,HEATER) from stock"
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Heath, TX 75032
Patrick
Job Details:
09/26/2022
"Customer concern unit door is not springing back, pulled unit out. Found door links broken showed customer, unit needs door links replaced. ; ordrng 2 4933DD3001B (Door links)s"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4955HW1
Near Dallas, TX 75230
John
Job Details:
09/26/2022
"Customer concern is washer leaking severely. No aF codes found. Ran test cycle, found stand pipe overflowing with water and not draining, causing water to spill onto floor from stand pipe. Advised Customer that a plumber will be needed to fix issue. Machine functioning as designed."
We serviced a
GE DISHWASHER
Model GSD41214Z02BB
Near Rockwall, TX 75087
Patrick
Job Details:
09/26/2022
"Customer concern unit is not draining, customer said another company was here and replaced part still not draining. Found drain hose didn't have a high loop fixed and tested unit is draining, drain was back filling in to unit showed customer."
We serviced a
WHIRLPOOL RANGE
Model WOC75EC7HS
Near Richardson, TX 75082
Patrick
Job Details:
09/26/2022
"Replaced human machine interface, tested unit checks all good showed customer."
We serviced a
FRIGIDAIRE WASHER-FRONTLOAD
Model ATF600FS2
Near Sachse, TX 75048
Patrick
Job Details:
09/26/2022
"Replaced drain pump and door lock, tested unit on spin and drain pump kicked on and drained water. Tested door lock door is locking, unit checks all good showed customer."
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.68102310
Near Tacoma, WA 98445
Cameron M.
Job Details:
09/26/2022
"Customer concern is that dryer makes noise during operation. Customer advised previous sears tech found failed idler, belt and drum. Found worn drum felt, causing drum to cut through top of rear bulkhead. Also found seized idler pulley, causing unit to make noise during operation. Also Found worn belt. Sears provided brum belt and idler pulley. Installed sears provided parts needs new rear bulkhead. Advised customer sears supplies parts. Advised customer DO NOT ATTEMPT USE OF DRYER TO PREVENT DAMAGE TO NEW PARTS. Left unit unplugged. ; ordrng 1 WP8557234 (BULKHEAD)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45M5500Z/A3
Near Spanaway, WA 98387
Cameron M.
Job Details:
09/26/2022
"Arrived to unit not hooked up to utilities.Customer concern is that drum cracked. Found large sections of breakage in drum. Also found seized and worn rear rollers. Found large cracks in rear bulkhead. Causing unit to produce noise during operation. Needs new rear rollers, bulkhead and drum. Advised customer due to unit not being hooked up to utilities, unable to fully test unit. Advised customer parts show out of stock. May take time to get parts. Requires auth ; ordrng 1 DC97-16040P (ASSY DRUM BACK) and 1 DC97-14849P (DRUM ASM)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model MDE5500AYW
Near Puyallup, WA 98374
Cejay
Job Details:
09/26/2022
"Installed previously ordered light bulb and seal, cycle tested dryer all checks good."
We serviced a
MAYTAG DISHWASHER
Model DWU9200BAB
Near Dallas, TX 75287
John
Job Details:
09/26/2022
Installed new inlet valve. All checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GTW680BSJ5WS
Near Dallas, TX 75206
Patrick
Job Details:
09/26/2022
"Customer concern unit keeps leaking water after cycle is done, found water valve ls allowing water to flow through. Showed customer unit needs water valve replaced. ; ordrng 1 WH13X26637 (Water valve)"
We serviced a
GE DISHWASHER
Model GDT550HGD1BB
Near Dallas, TX 75218
Patrick
Job Details:
09/26/2022
Customer concern customer said another company came out and said the unit needs to be replaced. Due to supposedly melt components looked under unit found nothing melted. Tested unit and looked for leaks found none unit checks all good showed customer.
We serviced a
ROPER WASHER-FRONTLOAD
Model RAS7133KQ1
Near Garland, TX 75043
Patrick
Job Details:
09/26/2022
"Customer concern unit is not spinning or draining, pulled unit out and looked underneath. Found gearcase leaking and locked up, showed customer unit needs gearcase replaced.; ordrng 1 3360629 (Gear case)"
We serviced a
LG RANGE
Model n/a
Near Plano, TX 75025
John
Job Details:
09/26/2022
Came to diagnose Range. Could not find Model number on unit anywhere. Contacted SquareTrade and was told by their representative to take pictures of where model should be and to advise customer that SquareTrade will contact them with in 1-3 business days. To diagnosis performed.
We serviced a
GE WASHER-TOPLOAD
Model GTW485ASJ4WS
Near The Colony, TX 75056
John
Job Details:
09/26/2022
Customer concern is that washer will not start. When I arrived I found knob unable to select cycle and a firmware update was needed. Updated firmware using NuFi devise and ran full diagnostics. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV55M9600AV/A5 02
Near Puyallup, WA 98374
Cameron M.
Job Details:
09/26/2022
"Installed previously ordered cap seal gide, cycle tested unit. All checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Tacoma, WA 98444
Cejay
Job Details:
09/26/2022
Customer concern is that dishwasher is leaking and is not heating. No stored errors. Verified operation of element via service mode. Found failed vent motor causing poor dry performance. Unable to replicate leak. Needs new vent assembly. Follow up scheduled for 10/05 1-5pm.; ordrng 1 WPW10428211 (vent asm)
We serviced a
KENMORE WASHER-TOPLOAD
Model 11092274100
Near Gig Harbor, WA 98335
Cejay
Job Details:
09/26/2022
Customer has not received gearcase unable to preform repair. Advised customer to call once gearcase has arrived.; O-emld tckt
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Tacoma, WA 98406
Cejay
Job Details:
09/26/2022
"Customer concern is that oven bake ignitor dose not work. Found failed bake ignitor causing oven bake setting n9t to operate. Needs new bake ignitor. Installed new ignitor, cycle tested oven. All checks good."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA54R7200AW/US 02
Near Carrollton, TX 75007
Branden W.
Job Details:
09/23/2022
"No one home upon arrival. Was given permission to enter with code for front door lock. Customer concern is that after washer was moved back into laundry room, it leaked and produced error code and would not spin. Cycle tested several times in rinse and spin. Also in normal. Unable to reproduce concerns at time of service. No signs of leak. Unit spinning properly. Only issue found is with wall drain stand pipe. Pipe is reduced causing drain hose to make a seal allowing water to siphon out of washer. Also standpipe is backing up as it can not keep up with the flow of water draining from washer. This will cause a leak. Advised that a plumber is needed to correct wall drain. Advised to call if issue returns."
We serviced a
GE DRYER-ELECTRIC
Model GTD65EBSJ3WS
Near Lewisville, TX 75067
John
Job Details:
09/23/2022
Customer concern is dryer not spinning. Customer advised that she started a load and unit made a loud bang and stopped spinning. Found drive belt broken causing no rotation. Replaced belt from truck stock. All checks good.; used 1 WE03X29897 (BELT DRIVE) from stock
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW95HEXL2
Near Coppell, TX 75019
John
Job Details:
09/23/2022
Customer concern is that washer door is locked and unit will not start a cycle. Found error code for door latch malfunction. Entered service mode and tried to run diagnostic cycle. Unit will not pass C00 for lock test. Door locks but does not unlock. Found unit displaying 'door locked' light even when door is opened manually. Needs new door latch to fix issue. Follow up schedualed for 9/28 1pm-5pm; ordrng 1 WP8183270 (latch)
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near McKinney, TX 75070
John
Job Details:
09/23/2022
"Cuatomer concern is that DW controls are dead and unit will not start. Checked CSM, checks good. Checked control board, checks good. Found solid green LED on control board indicating lose of communication to UI. Needs new UI to fix issue. Follow up schedualed for 9/28 8am-12pm; ordrng 1 WD21X23461 (kit svc ui top logic)"
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near McKinney, TX 75070
John
Job Details:
09/23/2022
Installed new latch. All checks good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED5630HC1
Near Puyallup, WA 98372
Cejay
Job Details:
09/23/2022
Customer concern is that dryer is making a noise during operation. After disassembly found no mechanical or component failures. Verified all fasteners were tight. Advised customer dryer walls will flex overtime and may cause some vibration sounds. Reassembled dryer and cycle tested dryer all checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Bonney Lake, WA 98391
Cejay
Job Details:
09/23/2022
"Customer concern is that washer is not spinning or agitating and went OOB. Pulled error codes via service mode. No stored error codes. Found worn hub causing OOB and spin Issues. Needs new hub assembly. Installed new hub assembly. Removed coins from under agitator. Calibrated washer. Cycle tested washer with a customer provided load, washer achieved max rpm. Noise during spin cycle. Found failed transmission causing gearcase leak on belt, cam and motor. Needs new gearcase, cam, belt, motor and shielding. Advised customer parts show out of stock and may take time to recive. AHS to supply; ordrng 1 W10721967 (CAM) and 1 WPW10427633 (pulley shield) and 1 W11454734 (GEARCASE) and 1 W11026785 (motor-drve) and 1 W11239857 (belt), used 1 W10528947 (HUB) from stock"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50T5300AC/US 01
Near Enumclaw, WA 98022
Cejay
Job Details:
09/23/2022
"Installed previously ordered suspension rods. Cycle tested washer with a load, washer achived max rpm. All checks good."
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF4A
Near Tacoma, WA 98404
Cejay
Job Details:
09/23/2022
Installed previously ordered lower spray arm and main control board. Verified repair and activation of element via service mode. All checks good
We serviced a
WHIRLPOOL RANGE
Model RF111PSXQ 0
Near Tacoma, WA 98444
Cejay
Job Details:
09/23/2022
"Customer concern is that oven is not heating, RF burner knob is broken and LR burner is not working.found LR burner open.found open bake element. Apon arrival found infinite switch for RF burner not installed and missing hardware. Also found all four infinite switchs have failed and broiler switch failed. Needs new bake element, LR element, all four infinite switchs and mounting screws for RF infinite switch and temperature selector. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 1 WPW10345407 (elmnt-surf) and 1 WP3148953 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WPW10308477 (elmnt-bake) and 2 WP3400882 (SCREW)s and 1 WP9762215 (swtch-oven)"