Service History 8 - RPS Appliance Repair

We serviced a

SAMSUNG REFRIGERATOR

Model RF29A967535/AA13

Near Wylie, TX 75098

Patrick

Job Details: 10/19/2023

"Customer concern, lcd broken. Confirmed. Must replace. ; ordrng 1 DA97-21808V (Control)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED5100HW1

Near Spanaway, WA 98387

Cejay

Job Details: 10/19/2023

"Customer concern is that dryer is not heating. Preformed airflow test failed (Yellow) confirmed 240v from outlet. Found open element causing dryer not to heat. Installed new element, cycle tested dryer to verify repair, all checks good. ; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA 01

Near Orting, WA 98360

Cejay

Job Details: 10/19/2023

"Installed previously ordered main control and temperature probe, preformed temperature checks to verify repair, all checks good."

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA 01

Near Puyallup, WA 98373

Cejay

Job Details: 10/19/2023

"Customer concern is that dishwasher dispenser in not operating, mechanical checks of dispenser good. Found loss of neutral to dispenser solenoid. Service bulletin for wire harness and dispenser. Advised dispenser is out of stock and may take time to recive. Requires Auth. ; ordrng 1 DD39-00013T (WIRE HARNESS) and 1 DD59-01002A (DISPENSER SLIDE), states that autho needed"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US

Near Tacoma, WA 98444

Cameron M.

Job Details: 10/19/2023

"Customer concern is that washer leaks from bottom front of unit. Preformed visual inspection of units normal suspect areas of leak. Found buildup on door glass, causing drip from bottom of door. Found no other evidence of mechanical defects visually. Cycle tested unit 10x via service mode and rinse and spin. Found no active water leak or standing water inside of unit or under unit. Advised customer to monitor and record video if issues persist. Returned to office with warranty provided door boot and inlet valve hot and cold side"

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABWP/XAA

Near Orting, WA 98360

Cejay

Job Details: 10/19/2023

"Installed previously ordered door seal and rails, confirmed operation of door, all checks good."

We serviced a

LG DRYER-ELECTRIC

Model DLEY1701WE

Near Tacoma, WA 98404

Cameron M.

Job Details: 10/19/2023

"Arrived to Install previously ordered main control. during Install of new board, found connection on main control filled with epoxy preventing proper Install of new board. Advised customer reorder of new board required, due to high risk of damage to unit if attempted to clear epoxy .Follow up visit scheduled for 11/2 8-12; ordrng 1 EBR76210911 (Main pcb)"

We serviced a

ELECTROLUX WASHER-FRONTLOAD

Model ELFW7537AT0

Near Orting, WA 98360

Cejay

Job Details: 10/19/2023

"Customer concern is that the washer is making a noise durring fill with cold water. Confirmed customer concern, noise is coming from cold inlet valve, installed new SQT provided valve assembly, noise is still present. Incoming water pressure is 47psi. Advised customer noise is caused by excessive water pressure causing cavitation inside inlet valve producing noise. Advised customer plumber is needed"

We serviced a

GE RANGE

Model JB625RK9SS

Near Dallas, TX 75287

Lane

Job Details: 10/19/2023

Customer stated top glass broke during use. Performed diagnostics found glass is cracked in multiple places. Glass top needs to be replaced to correct issue. ; ordrng 1 WB62X20907 (Glass top black)

We serviced a

GE DRYER-ELECTRIC

Model PTD60EBPRODG

Near Carrollton, TX 75001

Lane

Job Details: 10/18/2023

Customer stated consecutive loads of laundry were being done and dryer stopped heating. Performed diagnostics found heating element connector became loose and failed. Heating element and connector will need to be replaced. All other components tested good at time of service. ; saved tckt

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US 03

Near Puyallup, WA 98371

Cejay

Job Details: 10/18/2023

"Customer concern is that washer is going OOB, customer notes no other concerns with the washer. Pulled error codes, 5c,Dc. Found damaged counter weight and bolt causing OOB issues. Needs new front tub assembly, counter weights and hardware. Advise parts show out of stock and may take time to recive, Requires second tech, Requires Auth. ; ordrng 1 DC97-21466A (ASSY SEMI TUB FRONT) and 2 DC67-00999A (WEIGHT BALANCER)s and 6 DC97-02412R (ASSY BOLT)s"

We serviced a

GE DISHWASHER

Model GDT580SMF8ES

Near Spanaway, WA 98387

Cejay

Job Details: 10/18/2023

"Customer concern is that dishwasher is not draining, custo,error notes no other concerns with dishwasher. Manual activation of drain motor via nefiw, audible noise from drain motor but dose not drain, checked drain lines for clog, none. Found failed drain motor causing unit not to drain, needs new drain motor. Follow up scheduled for 10/25 8-12pm; ordrng 1 WD19X25187 (SINGLE SPEED DRAIN PUMP KIT)"

We serviced a

KENMORE DISHWASHER

Model 587.15233900A

Near University Place, WA 98467

Cameron M.

Job Details: 10/18/2023

"Installed previously ordered pump, valve and gaskets.cycle tested unit. All checks good"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE45N5300F/A3

Near Spanaway, WA 98387

Cejay

Job Details: 10/18/2023

"Upon arrival dryer was located in laundry room but disconnected from utilities, installed previously ordered drive motor assembly, cycle tested dryer, all checks good."

We serviced a

LG DISHWASHER

Model LDP6797BD

Near Lakewood, WA 98498

Cameron M.

Job Details: 10/18/2023

"Installed previously ordered spray arm, nozzle and guide assembly. Cycle tested unit. All checks good"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11064972300

Near Coppell, TX 75019

Patrick

Job Details: 10/18/2023

"Replaced timer, no heat. Replaced tco kit from truck stock. Tested unit. All checks good; used 1 279769 (THERMAL CUTOFF) from stock"

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHW3505FW1

Near Dallas, TX 75208

Patrick

Job Details: 10/18/2023

"Replaced door hinge, tested unit. All checks good."

We serviced a

LG DRYER-ELECTRIC

Model DLEX3370V

Near Tacoma, WA 98418

Cameron M.

Job Details: 10/18/2023

Customer concern is that dryer lint screen does not seat fully causing lint screen to catch clothes. Found buildup of lint in duct asm causing lint screen to not seat. Cleared lint buildup. Cycle tested unit. All checks good.

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA 01

Near Tacoma, WA 98405

Cameron M.

Job Details: 10/18/2023

"Installed previously ordered main pcb, membrane and membrane panel. Cycle tested unit. All checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Carrollton, TX 75007

Lane

Job Details: 10/18/2023

Customer stated refrigerator frosted up and stoped cooling. Performed diagnostics found faulty defrost by-metal. All other functions checked good at time of service. ; ordrng 1 W11224591 (Mtr evap harness assembly) and 1 WP12729128 (Heater)

We serviced a

GE DRYER-ELECTRIC

Model PTD60EBSR1WS

Near Spanaway, WA 98387

Cejay

Job Details: 10/18/2023

Customer concern is that dryer is not heating. Found damaged element and element wire causing dryer not to heat. Needs new element and element wire service kit. Customer declined repair at time of service. Collected payment via cash.

We serviced a

KIRKLAND DISHWASHER

Model n/a

Near Gig Harbor, WA 98335

Cameron M.

Job Details: 10/18/2023

Customer concern is that dishwasher leaks from left upper corner. Found door impacts left side of tub causing seal to not seat properly. Leveled unit. Cycle tested unit 5x .found no active leaks present. Advised customer to monitor and call if issues persist. Also Advised customer on using high quality detergent to reduce oversuds risk. Collected payment via card payment

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV330AEW/XAA

Near Orting, WA 98360

Cejay

Job Details: 10/18/2023

Customer concern is that dryer is still not drying clothes properly and is taking multiple cycles to dry and some debris under door. Advised customer debris on door is not caused by the unit. Preformed airflow test twice failed (red). Preformed third airflow test with vent disconnected pass. Advised customer to have HVAC dryer vent service preformed for restricted airflow causing poor dry performance before resuming operation of dryer. No mechanical or component failures at time of service. Customer signed failed airflow acknowledgement.

We serviced a

OTHER COOKTOP

Model VGSU101-4BSS

Near Dallas, TX 75241

Patrick

Job Details: 10/18/2023

Replacement switches do are not workable. Valve stem diameter does not match sw diameter. Must order valve/ sw assy. Listed as NLA.; ordrng 3 PA010062 (Valve w/switch)s and 1 PA010061 (Rf valve w/sw)

We serviced a

HOTPOINT DISHWASHER

Model HDF330PGROWW

Near Fircrest, WA 98466

Cameron M.

Job Details: 10/18/2023

Customer concern is that dishwasher does not latch closed and when does unit not heating. Found unit disengaged from mounting brackets allowing unit to shit and prevent door from latching. Secured mounting bracket door properly latching. Cycle tested unit via Newfi device. Found faulty main control. Causing unit to not heat. Needs new main control. Contacted property management

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Plano, TX 75074

Lane

Job Details: 10/18/2023

Installed I've maker with auger assembly. Sealed ide room with Samsung sealant. Performed function test after repair. All functions checked good at time of service.

We serviced a

SAMSUNG REFRIGERATOR

Model RS265TDRS/XAA

Near Murphy, TX 75094

Lane

Job Details: 10/18/2023

Installed new main control. Performed full function test of refrigerator after repair. All systems are working correctly at time of service.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DVE50R5200W/A3

Near Heath, TX 75126

Patrick

Job Details: 10/18/2023

"Replaced motor, tested unit. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Forney, TX 75126

Patrick

Job Details: 10/18/2023

"Customer concern, unit makes ice but will not dispense. Found auger/ yoke stripped. Must replace. ; ordrng 1 WPW10317991 (Auger motor) and 1 WP63052-2 (Yoke)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Dallas, TX 75211

Lane

Job Details: 10/18/2023

Customer stated freezer stopped cooling.. Performed diagnostics found sealed system deficiency. All other functions checked good at time of service.

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79640441900

Near Dallas, TX 75205

Lane

Job Details: 10/18/2023

Customer stated washer displays several fault codes and will not function. Performed diagnostics found pressure switch making contact with wash tub. Switch is hanging by harness inside case. Pressure switch with hose need replacing with new water inlet valves. Function tested other components without failure. ; ordrng 1 6601ER1006G (Pressure switch) and 1 MEJ62305102 (Pressure switch hose) and 1 5220FR2008F (Inlet valve) and 1 5220FR2006H (Water inlet valve)

We serviced a

KENMORE WALL OVEN

Model 79049523314

Near Carrollton, TX 75007

John

Job Details: 10/17/2023

Customer concern is lower oven not keeping temp. Found stuck convection fan relay causing fan to run constantly. Must replace relay board.; ordrng 1 316443936 (Relay board)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW3

Near Bonney Lake, WA 98391

Cameron M.

Job Details: 10/17/2023

"Customer concern is that washer inlet stripped allowing leak. Unit pulled from location and hot water supply disconnected prior to service. Found stripped threads of hot side inlet , causing unit to leak when water is restored. Follow up visit scheduled for 10/25 8-12; ordrng 1 W11210463 (valve)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 79641262610

Near Carrollton, TX 75007

John

Job Details: 10/17/2023

Installed new drain pump. All checks good.

We serviced a

SAMSUNG RANGE

Model NE63A6311SS/AA

Near McKinney, TX 75071

Chad A.

Job Details: 10/17/2023

Customer stated burners not heating properly. Performed diagnostics and found all burners to be cycling properly with no failures detected. Customers pots and pans are not making good contact to glass top. Pans only making partial contact due to warped bottoms and are unstable. Explained to customer about proper pans to be used as cooktop could become damaged using uneven pans.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Garland, TX 75044

Patrick

Job Details: 10/17/2023

Replaced motor. Tested unit all checks good

We serviced a

FRIGIDAIRE RANGE

Model FFGF3054TSF

Near Coppell, TX 75019

Lane

Job Details: 10/17/2023

Customer stat3d range doesn't work. Performed diagnostics found faulty bakesnd broil ignitor main control and gas safety valve. Lite bulb is also burned out. Unable to fully test unit due to failure type. ; ordrng 1 316489403 (Bake ignitor) and 1 5304506545 (Broil ignitor) and 1 316031501 (Oven gss valve) and 1 316419145 (Overlay black) and 1 5304516117 (Control) and 1 316538904 (Bulb)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WA45H7000AW/A2 11

Near Wylie, TX 75098

Patrick

Job Details: 10/17/2023

"Replaced ui, no change. Ran quick wash empty, unit filled to top, ran for 10 minutes then stopped. Unit unrepairable. Auth 173klsa"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB835DW4

Near Rockwall, TX 75087

Patrick

Job Details: 10/17/2023

"Customer concern, unit does not finish cycle intermittently. Found f0e3 and f2e1 overloaded, stuck key. Ran rinse and spin under load. Good complete. Stuck key repeated since last visit. Must replace ui.; ordrng 1 W11112656 (User interface)"

We serviced a

GE RANGE

Model RGBS330DRWW

Near Dallas, TX 75228

Patrick

Job Details: 10/17/2023

"Customer concern, bake will not ignite. Found open igniter. Replaced from truck stock. Tested unit. All checks good. ; used 1 Wb13k21 (Igniter) from stock"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LSB6200KQ0

Near Irving, TX 75038

Lane

Job Details: 10/17/2023

Installed new driveline parts performed full function test after repair. All functions checked good at time of service.

We serviced a

LG DRYER-ELECTRIC

Model DLE3600W

Near Dallas, TX 75214

John

Job Details: 10/17/2023

Customer concern is dryer taking too long to dry clothes. Found home vent severly clogged and letting almost no air out of machine. Advised Customer that vents will need to be cleaned in order to avoid further heating issues. All other checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW1

Near Buckley, WA 98321

Cameron M.

Job Details: 10/17/2023

Installed previously ordered washplate and hub. Cycle tested unit. All checks good. Called homeowner to collect remainder balance of 219.26 due. sent customer text link via iwallet to pay by phone.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7120HW0

Near Graham, WA 98338

Cejay

Job Details: 10/17/2023

"Customer concern is that washer will display close lid to start cycle. Confirmed customer concern washer will not start cycle. Found broke strike causing washer lid not to lock. Installed SQT provided strike.Cycled lid lock multiple times via service mode. Cycle tested unit, all checks good. Returned one part to SQT."

We serviced a

GE DRYER-ELECTRIC

Model GTDP300EMOWS

Near Enumclaw, WA 98022

Cameron M.

Job Details: 10/17/2023

"Customer concern is that dryer produces hum when Stat button is pressed. Found faulty start winding In Motor, causing unit to not start cycle and produce humming noise. Needs new motor and blower wheel. Collected 262.58 via debit card payment. Follow up visit scheduled for 10/23 8-12; ordrng 1 WE17X22217 (motor & pulley) and 1 WE16X20393 (blower wheel)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED8500DW3

Near Spanaway, WA 98387

Cejay

Job Details: 10/17/2023

"Customer concern is that dryer is making a noise that gets worse the longer the dryer is in use. Preformed airflow test pass. Found failed idler and worn belt causing noise durring operation, needs new belt and idler. Follow up scheduled for 10/25 8-12pm. Collected payment via card. ; used 1 W10849499 (BELT), and 1 W10837240 (BRACKET) from stock"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW6620HC

Near Tacoma, WA 98405

Cejay

Job Details: 10/17/2023

Customer concern is that washer is leaking. Found multiple holes in door seal causing leak. Needs new door seal. Follow up scheduled for 10/24 1-5pm; ordrng 1 W11314648 (BELLOW)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB0

Near Garland, TX 75043

Patrick

Job Details: 10/17/2023

"Customer concern, lf and rr burners inop. Found melted element and recepticle at rr element. Burned infinite switches at both lf and rr positions. Must replace rr element, recepticle and infinite sw, and lf infinite sw. ; ordrng 2 WP3148953 (Infinite sw rr lf)s and 1 814399 (Recepticle) and 1 W11161939 (Element lf and rr)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413IS3A

Near Garland, TX 75043

Patrick

Job Details: 10/17/2023

"Customer concern, unit will not drain. Drain pump hums but does not pump water. Cleared debris from impeller, tested 3 times. All checks good."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8500DC2

Near DuPont, WA 98327

Cejay

Job Details: 10/17/2023

"Customer concern is that washer is not filling with and showing a LF error. Upon arrival unit was attached to a dolly and away from the wall. Pulled error codes, F8E1,F2E1,F8E1. Cleared errors. Manual activation of cold water vale did not supply water to unit. Confirmed proper water supply pressure, found cold inlet solenoid open causing F8E1 error. Follow up scheduled for 10/24 10-2pm; ordrng 1 W11165546 (VALVE)"

We serviced a

FRIGIDAIRE WALL OVEN

Model FFGW2415QSB

Near Garland, TX 75041

Patrick

Job Details: 10/17/2023

"Customer concern, door will not close properly. Found failed hinges. Must replace. Customer ok'd estimate of $352.30.; ordrng 2 316575947 (Hinge)s"

We serviced a

JENN-AIR RANGE

Model n/a

Near Enumclaw, WA 98022

Cameron M.

Job Details: 10/17/2023

"Make of unit is THOR , unable to locate model and serial plate. Advised customer Thor is not a brand we service. Advised customer call will be sent back to ahs , ahs to reach out to customer."

We serviced a

GE RANGE

Model JB256DM3BB

Near Garland, TX 75043

John

Job Details: 10/17/2023

"Customer concern is oven giving F3 (open thermal probe) error when in use. Found plug for thermal probe not seated on control board. Reseated plug, all checks good."

We serviced a

GE RANGE

Model PB935YP6FS

Near Plano, TX 75023

Chad A.

Job Details: 10/17/2023

Customer concern is with microwave installation. Work order is for range. Microwave vent does not line up with exhaust from home. Cabinet duct not sealed and blowing exhaust into cabinet and into room. Unit not installed properly to vent. Customer also has no manual to understand different functions of microwave.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5105HW1

Near Dallas, TX 75212

Chad A.

Job Details: 10/17/2023

Customer stated washer will start. Washer full of water on arrival. Cycled to test and had no drain pump operation. During diagnostics found broken wire to drain pump. Repaired wire and cycled to test. All working good and no other failures detected at time of service.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2

Near Plano, TX 75074

John

Job Details: 10/17/2023

"Customer concern is dryer is noisy. Found rear rollers worn and rattling as well as idler pulley squeeking and difficult to turn. Needs new rollers, idler pulley, and belt.; ordrng 1 DC93-00634A (Idler pulley) and 2 DC97-16782A (Roller)s and 1 6602-001655 (Belt)"

We serviced a

LG DISHWASHER

Model LDP6810SS

Near Spanaway, WA 98387

Cejay

Job Details: 10/17/2023

"Customer concern is that dishwasher will run continuously, and time will not count down on display. Confirmed customer concern with cycle test. Preformed service cycle, found no high loop. Setup High loop on drain line, tested multiple cycles, unit is not working as designed. Returning two parts to SQT."

We serviced a

KENMORE REFRIGERATOR

Model 79574029412

Near Dallas, TX 75233

Lane

Job Details: 10/17/2023

Customer stated freezer door fell off. Performed diagnostics found hinge pulled out. Reinstalled hinge and performed multiple function test. Advised customer if problem returns hinge assembly will need to be replaced.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ

Near Heartland, TX 75126

Lane

Job Details: 10/17/2023

Customer stated range displays warning lights after power surge. Performed diagnostics found hot surface and cooktop ndicators on. Foumd faulty right front burner switch and right front burner.; ordrng 1 WP3149400 (Switch) and 1 W11047722 (Burner)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model MVWC565FW2

Near Tacoma, WA 98445

Cejay

Job Details: 10/17/2023

"Installed previously ordered suspension rods, belt and cam, preformed calibration cycle, cycle tested washer with a load to verify repair, all checks good. Collect pay,enter via cash"

We serviced a

JENN-AIR DISHWASHER

Model JDB1255AWP0

Near Enumclaw, WA 98022

Cameron M.

Job Details: 10/17/2023

"Customer concern is that dishwasher does not close and latch to start cycle. Preformed visual inspection of unit found broken latch, causing customer concern of door not closing and not starting cycle. Needs new latch asm. Follow up visit scheduled for 10/25 8-12; ordrng 1 WPW10275768 (LATCH-DOOR)"

We serviced a

FRIGIDAIRE DRYER-ELECTRIC

Model AEQ8000FS0

Near Fife, WA 98424

Cameron M.

Job Details: 10/17/2023

Installed previously ordered control. Cycle tested unit. All checks good

We serviced a

KITCHENAID DISHWASHER

Model KUDI24SEWH1

Near Graham, WA 98338

Cejay

Job Details: 10/17/2023

"Installed previously ordered mount and spray arm manifold, verified alignment and operation of spray arm, all checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV219AEW/XAA

Near Tacoma, WA 98407

Cameron M.

Job Details: 10/17/2023

Installed previously ordered element and wire spade. Cycle tested unit. All checks good

We serviced a

AMANA DRYER-ELECTRIC

Model NED4655EW1

Near Tacoma, WA 98404

Cameron M.

Job Details: 10/17/2023

"Customer concern is that dryer does not heat .preformed airflow test failed (yellow).tested voltage supply to unit, good 240v. Found open high limit thermostat, causing unit to not heat. Needs new thermal cutoff kit (high limit and thermal cutoff) and thermistor. Called property management for auth, unable to reach over phone. Left voice-mail for Sent estimate copy to customer email. Advised tenants of inability to reach property management at current time advised may take time to receive answer of approval or denial .; used 1 279816 (THERMAL CUT OFF HI), and 1 WP3387134 (THRMST-FIX) from stock"

We serviced a

KITCHENAID DISHWASHER

Model WDT910SAYM1

Near Coppell, TX 75019

John

Job Details: 10/17/2023

Customer concern is DW not working as well as it used to. Ran full diagnostics and found washpump intermittently cavitating as well as very slow drain. Found filter completely caked up with debris causing issue. Cleaned filter and tested. Unit now functioning properly. All other checks good.

We serviced a

OTHER OTHER

Model PRO COMPACT-P

Near Dallas, TX 75230

Lane

Job Details: 10/17/2023

Customer stated disposal became abnormally loud. Performed diagnostics found no visible objects causing noise. Advised replacing disposal to correct issue.

We serviced a

FRIGIDAIRE DISHWASHER

Model LFBD2409LF3C

Near Bonney Lake, WA 98391

Cejay

Job Details: 10/16/2023

"Customer concern is that dishwasher runs for five minutes and then shuts down, also that the dedergent dispenser is not operating. Cycle tested dishwasher, found unit overflowing at airgap, removed clog from airgap, ran dishwasher for 30 minutes on normal cycle, no issues, confirmed operation of dispenser. Preformed cycle test on light cycle no issues, confirmed operation of dispenser. Could not replicate shut down or dispenser error. Possible long drain time out caused u it not to complete cycle due to clog in airgap. Advised customer to monitor dishwasher and if issues persist to call and schedule another appointment."

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED6600VW0

Near Coppell, TX 75019

Lane

Job Details: 10/16/2023

Customer stated dryer stopped working and lent screen is broken. Performed diagnostics found dryer heating on air only. Dryer overhead due to faulty heater relay causing fuse to fail. Lent screen is broken and needs replacing. All other components seem to functioning at time of service.; ordrng 1 WPW10111616 (Control board) and 1 WP3392519 (Fuse) and 1 WP8572270 (Screen)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9380SR/AA 06

Near Frisco, TX 75034

Lane

Job Details: 10/16/2023

Customer stated ice maker is leaking water. Performed diagnostics found ice chute is holding cubes due to water deposit buildup. Cleaned ice chute and performed ice maker cycle test. All functions checked good at time of service.

We serviced a

LG DRYER-GAS

Model DLGX4501B

Near Graham, WA 98338

Cameron M.

Job Details: 10/16/2023

"Installed previously ordered valve, pipe asm and orifice.cycle tested unit. 10x to achieve same result of insufficient flame as result of gas pressure defect. Advised customer gas line will need to be inspected to correct issue"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Frisco, TX 75035

Chad A.

Job Details: 10/16/2023

Replaced fresh food air tower. Good airflow and ready to cool. Customer leaving unit off to make sure drain is thawed and clear.

We serviced a

JENN-AIR COOKTOP

Model JGC8536ADS

Near Bonney Lake, WA 98391

Cejay

Job Details: 10/16/2023

"Customer concern is that center burner and LR will continuously ignite even after burner is lite. FR burner takes a long time to ignite. Cleaned burner and ignitors, center and LR still continue to spark after ignition. Cleaned RF burner cap, still takes a long time to ignite,Found center burner has damaged hardware. will need new burners with ignitors and spark module and one fastener . Requires Auth. ; ordrng 2 74007735 (BURNER ASSEMBLY (LRG))s and 1 74007736 (BURNER ASSEMBLY (XLRG)) and 1 WP8286828 (MODULE-SPK) and 1 WP400021-1 (SCREW)"

We serviced a

LG WASHER-TOPLOAD

Model WT1101CW

Near Tacoma, WA 98406

Cejay

Job Details: 10/16/2023

"Customer concern is that washer lid is cracked and is causing difficulty starting cycles. Confirmed custo,error concern, with intermittent lid lock issues due to damaged lid. Needs new lid assembly, advised customer part is discontinued, AHS to supply, may take ti,e to recive. Requires Auth.; ordrng 1 AFG73029705 (Lid)"

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4516FW3

Near Garland, TX 75041

Lane

Job Details: 10/16/2023

Installed new controlwith water inlet valve. Performed function test foumd drive belt making abnormal noise.replaced belt and retried test. All functions checked good at time of service. ; used 1 W11239857 (Belt) from stock

We serviced a

LG DISHWASHER

Model LDF7774ST

Near Dallas, TX 75248

Lane

Job Details: 10/16/2023

Customer stated dishwasher door will not close properly. Performed diagnostics found mounting screws for dishwasher have pulled out.. secured dishwasher and performed function test. All functions checked good at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Prosper, TX 75078

Chad A.

Job Details: 10/16/2023

Replaced motor and sump assembly. Cycled to test and no other failures detected.

We serviced a

GE WASHER-TOPLOAD

Model PTW600BSR1WS

Near Garland, TX 75040

Lane

Job Details: 10/16/2023

Installed new lid assembly and performed multiple function test. All functions checked good at time of service.

We serviced a

FRIGIDAIRE RANGE

Model FGEH3047VFA

Near Tacoma, WA 98444

Cejay

Job Details: 10/16/2023

Customer concern is that cooktop burners and oven is not heating. Upon arrival unit was removed from wall. Found damaged terminal block causing unit not to operate. Needs new terminal block kit and power cord. Advised customer power cord is not covered by warrenty and customer will need to provide one prior to follow up repair. Removed power cord for customer reference. Follow up scheduled for 10/23 8-12pm; ordrng 1 5303935271 (TERMINAL BLOCK KIT)

We serviced a

LG DISHWASHER

Model LDTS5552S

Near Graham, WA 98338

Cameron M.

Job Details: 10/16/2023

"Customer concern is that dishwasher does not start cycle. Preformed visual inspection after customer voiced concern of rodent activity. Found rodent chewed harness to door switch ,causing unit to not recognize door position. Also found harness to turbidity sensor chewed . Found no other obvious evidence of rodent activity. Advised customer exterminator is recommended. Advised customer due to damage to unit and inability to state unit unable to cycle test unit till repair is complete. Needs new door switch and harness. Customer declined repair at this time due to the rodent activity. Collected payment via card payment"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8127LC0

Near Eatonville, WA 98328

Cameron M.

Job Details: 10/16/2023

"Installed previously ordered parts. Cycle tested unit, all checks good"

We serviced a

KENMORE WALL OVEN

Model ="79048803100"

Near Tacoma, WA 98446

Cejay

Job Details: 10/16/2023

"Customer concern is that oven will shut off durring clean cycle and when microwave is on at the same time, unit is also showing codes, F63,F14,F12. Could not replicate dual microwave and oven operation shut down, some buttons are not responsive, will need new control panel and control board for shorted keypad and communications lost errors. Advised customer parts show discontinued, AHS to supply. Requires Auth.; ordrng 1 316570400 (Oven control board) and 1 318280480 (Control panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Puyallup, WA 98375

Cejay

Job Details: 10/16/2023

"Customer xoncern is that display is responding to touch. Confirmed customer concern. Not able to enter Service mode. Diagnostic led on showing no errors. Confirmed 12vDC out going from control board, HMI harness continuity test good. Found failed HMI causing unit not to operate needs new HMI. Follow up scheduled for 10/23 8-12pm; ordrng 1 W11460962 (PANEL-UI)"

We serviced a

KENMORE DRYER-ELECTRIC

Model ="79681172210"

Near Dallas, TX 75211

Lane

Job Details: 10/16/2023

Customer stated dryer makes loud noise. Performed diagnostics found faulty roller. Replaced roller and performed full function test. All functions checked good at time of service. ; used 1 AGM75510755 (Roller) from stock

We serviced a

FRIGIDAIRE RANGE

Model FEF450BWA

Near Eatonville, WA 98328

Cameron M.

Job Details: 10/16/2023

"Installed previously ordered parts, cycle tested unit. All checks good"

We serviced a

GE WASHER-FRONTLOAD

Model GFW650SPN0SN

Near Lewisville, TX 75056

Lane

Job Details: 10/16/2023

Assigned model and serial to installed main control. Washer personality is programed through washer control panel after installation. Personality set to #3 per manufacturers instructions. Ran washer trough quick wash cycle after setting personality to confirm function. Washer still doesn't operate correctly. Washer gave three more codes after test cycle for inverter fault and door lock failure with vent damper code.; ordrng 1 WH01X29528 (Doorlock) and 1 WH16X29509 (Damper vent) and 1 WH22X35837 (Inverter)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Plano, TX 75093

John

Job Details: 10/14/2023

"Installed new heater, unit no longer leaking. While testing, found wash motor not engaging when called for. Ran diagnostics and found proper voltage supplied to wash motor but no water movement. Unable to fully test unit on initial appointment due to severity of leak from heater. Needs new sump assy.; ordrng 1 W11416363 (Pump and motor), states that autho needed"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Plano, TX 75093

John

Job Details: 10/13/2023

Came to install new heater. Found right leveling foot wedged in place so that it will not come over the 1/2 flooring and cannot be spin as it is resting against flooring and unable to be pushed back further. Customer stated he will work in getting it out and call the office.; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Dallas, TX 75208

Patrick

Job Details: 10/13/2023

"Customer concern, water dispenser slowly ice cubes are small. Found failed filter head assy, must replace. ; ordrng 1 W11346623 (Filter head assy)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4800XQ1

Near Dallas, TX 75219

Patrick

Job Details: 10/13/2023

"Customer concern, unit not spinning properly. F0e5 off balance detected. Cleared codes. Tested on rinse and spin with several towels and 1 bed sheet. Good spin to complete. Likely cause of issue is simple loading."

We serviced a

LG WASHER-FRONTLOAD

Model WM3900HBA

Near Dallas, TX 75205

Patrick

Job Details: 10/13/2023

"Customer concern, water too hot. Found h/c reversed. Corrected. Tested unit all checks good."

We serviced a

GE WASHER-TOPLOAD

Model GTW335ASN0WW

Near Carrollton, TX 75006

John

Job Details: 10/13/2023

"Customer concern is washer leaving clothes wet. Ran drain and spin cycle empty, unit reaches full speed spin but vibrates violently. Ran load of 5 towels and found unit unable to sense without banging around inside of case and then errors out. Found right side suspension rods worn and bouncy as well as tub ring broken. Also found drive belt worn and slipping during agitate cycle. Must replace suspension rods, tub ring, and belt.; ordrng 2 WH16X26911 (Suspension rod left)s and 2 WH16X26910 (Suspension rod right)s and 1 WH01X27538 (Belt) and 1 WH44X24150 (Tub ring)"

We serviced a

GE DISHWASHER

Model GDF620HMJ0ES

Near Spanaway, WA 98387

Cameron M.

Job Details: 10/13/2023

Installed previously ordered parts. Cycle tested unit. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE710H0AH1

Near Tacoma, WA 98406

Cameron M.

Job Details: 10/13/2023

Installed previously ordered element.cycle tested unit all checks good. Collected remainder balance via card payment. Customer declined to retain old part

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Puyallup, WA 98374

Cejay

Job Details: 10/13/2023

"Installed previously ordered gearcase and slider disk, cycle tested washer all checks good."

We serviced a

GE WASHER-TOPLOAD

Model GTWN2800D2WW

Near South Hill, WA 98374

Cejay

Job Details: 10/13/2023

"Installed previously ordered drive belt, cycle tested washer, no smell. Advised customer on proper loading practices and running regular cleaning cycles. All checks good"

We serviced a

KENMORE WASHER-TOPLOAD

Model ="11021302013"

Near Tacoma, WA 98444

Cameron M.

Job Details: 10/13/2023

"Customer concern is that washer does not complete cycle and flashes lock light. Cycle tested unit found unit Loud in the spin cycle. Found failed gearcase, causing loud spin. Found worn belt and pully, causing squealing noise during operation. Also found actuator intermittently not shifting from agitate to spin. Found excess play in basket due to stripped hub Needs new gearcase, washplate ,belt, pully,hub and actuator REQUIRES AUTH ; ordrng 1 W10721967 (drive pulley) and 1 W11454372 (GEARCASE) and 1 WPW10006384 (drive belt) and 1 WPW10006355 (actuator) and 1 W10843780 (washplate) and 1 W10528947 (drive hub kit)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Plano, TX 75093

John

Job Details: 10/13/2023

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED9200SQ

Near Tacoma, WA 98445

Cameron M.

Job Details: 10/13/2023

"Customer concern is that dryer produces squealing noise during operation and unit will intermittently stop and start. Cycle tested unit found motor reaching thermal limit and stopping Cycle till motor is within operating temperature then resumes Cycle. Also found failed rear right and front right rollers, causing noise during operation. Needs new motor, wheel and rollers. Follow up visit scheduled for ; ordrng 1 279787 (MOTOR-DRVE) and 1 WP697772 (WHEEL) and 2 WPW10314173 (support)s"

We serviced a

SAMSUNG REFRIGERATOR

Model RF22N9781SR/ AA04

Near Wylie, TX 75098

Patrick

Job Details: 10/13/2023

"Customer concern, im inop. Confirmed. Must install im repair kit, damaged ice bin, and rtv sealant. ; ordrng 1 DA82-02655A (Im repair kit) and 1 DA81-05595A (Rtv) and 1 DA97-14504C (Ice tray)"