Service History 82 - RPS Appliance Repair

We serviced a

SAMSUNG RANGE

Model NE59J7630SS /AA02

Near Mesquite, TX 75181

Patrick

Job Details: 06/02/2022

"Replaced rf element, found lf element damged in box. Please reorder. ; O-emld tckt"

We serviced a

MAYTAG DISHWASHER

Model DWU8330AAX

Near Carrollton, TX 75006

John

Job Details: 06/02/2022

"Customer concern unit not heating and leaking from door and bottom rack rusted. Found heating element fails continuity check, bottom rack is severely rusted and lower spray arm and jump up arm full of debris causing water to be shot directly at door causing leak. Needs new element, lower rack and lower spray arm assy. AHS to supply NLA parts.; ordrng 1 903096 (Heating element) and 1 WP903079 (Lower spray arm) and 1 912646 (nozzle jump up) and 1 903773 (rack,lower)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW8500DC4

Near Mesquite, TX 75181

Patrick

Job Details: 06/02/2022

Replace lid assy. Found hinge and mounting screws now missing. Must replace hinge assy as well. ; ordrng 1 WP8563965 (Hinge) and 2 W11404293 (Screws)s

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA52M7750AW/A4

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/02/2022

"Installed previously ordered inlet valve, cycle tested unit 10x. All checks good."

We serviced a

GE DISHWASHER

Model ZDT975SPJ2SS

Near Dallas, TX 75225

John

Job Details: 06/02/2022

Customer concern Is DW leaking from soap from door. Using NuFi device ran full diagnostic cycle. Found multiple errors for suds present. Advised customer about proper soap usage and how to keep suds out of machine. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4816FW2

Near Forney, TX 75126

Patrick

Job Details: 06/02/2022

"Customer concern unit not completing or canceling cycle. F8e1 long/no fill error. Inlet valve ok. Calibrated unit. Ran normal cycle empty. Proper fill level. Good agitate, good spin, good drain. Ran another unit filled to top before beginning cycle. Pressure switch issue, must replace control board. ; ordrng 1 W11170319 (Control)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NS11B

Near Tacoma, WA 98499

Cejay

Job Details: 06/02/2022

"Customer concern is that dishwasher is leaking from airgap under sink and also has poor dry performance.Advised customer leak from airgap is an installation issue and is not covered. Tested element for continuity, good. Voltage check good. Temperatures checks good. All checks good. Leak is coming from, airgap advised customer plumber is needed."

We serviced a

GE DISHWASHER

Model GDT695SSJ0SS

Near Puyallup, WA 98375

Cameron M.

Job Details: 06/02/2022

"Customer concern is that main conduit hanger broke and parts of top spray arm melted. Found upper hanger for main conduit broke away from tub assembly, causing conduit to fall into Upper rack. Alsop found docking port for upper rack broken off and fell onto element melting docking port of upperrack. Needs new main conduit and tub assembly if sourced. AHS TO SUPPLY PARTS. REQUIRES AUTH ; ordrng 1 WD12X21681 (conduit main) and 1 Tuboutertub"

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN0WW

Near Tacoma, WA 98444

Cameron M.

Job Details: 06/02/2022

"Customer concern is that washer produces noise during operation and does not complete cycle. Cycle tested unit via newfi device and found unit immediately makes grinding noise, caused by shifter not fully engaging pulley in spin cycle. Also found gearcase leaking oil, causing belt to slip and produce noise during spin. Needs new gearcase, shifter, clutch, belt and pulley. Advised customer not to use washer to prevent further damage to unit. Also advised customer unable to reschedule due to work order REQUIRES AUTH. ; ordrng 1 WH03X33731 (Gearcase) and 1 WH03X30517 (Mode SHIFTER) and 1 WH05X24185 (CLUTCH) and 1 WH03X32097 (PULLEY) and 1 WH01X24180 (drive belt)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV56H9100EG/A2

Near Puyallup, WA 98372

Cameron M.

Job Details: 06/02/2022

"Customer concern is that washer does not heat. Preformed airflow test failed (red). Found open heating element ,causing unit to not heat. Needs new element. Advised customer dryer vent duct needs to be cleaned asap to allow sufficient airflow. Also advised customer dryer cannot be used until duct is cleaned. Follow up visit scheduled for 6/10 8-12; ordrng 1 DC97-14486E (ASSY DUCT HEATER)"

We serviced a

GE DISHWASHER

Model GDF640HGM2WW

Near Buckley, WA 98321

Cameron M.

Job Details: 06/02/2022

"Installed previously ordered ui and main control. Unable to test unit as ui not programed by factory. Called tech assist advised them of previously prformed services. Tech assist advised, unit submitted for buyout options."

We serviced a

KENMORE DRYER-ELECTRIC

Model 11069522800

Near Puyallup, WA 98375

Cameron M.

Job Details: 06/02/2022

"Customer concern is that dryer produced burning rubber smell and now does not start cycle. Found worn drum felt causing unit to produce burning smell. Also found open thermal fuse, causing unit to not run cycle. Found heating element shorted to case, causing poor heat. Installed new element thermal fuse thermal cutoff and high limit thermostat cycle tested unit. All checks ok preformed airflow test failed (red new drum liner. Advised customer to call when parts arrive. ; ordrng 1 W10612022 (rear drum seal), used 1 279816 ( THERMAL CUT OFF HI), 1 279838 ( ELEMENT,HEATER), and 1 WP3392519 ( FUSE-THRML) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80J7550UG/AA

Near Garland, TX 75043

John

Job Details: 06/02/2022

"Customer concern DW not advancing through cycle. Found 71x 3C error for circulation pump not operating. Removed pump, no obstructions found. Needs new circulation pump. Circulation pump discontinued.; ordrng 1 DD93-01010A (pump and motor assembly)"

We serviced a

KENMORE WASHER-FRONTLOAD

Model 110.499626

Near Garland, TX 75044

John

Job Details: 06/02/2022

Customer concern unit not starting properly. Found loose connection on door switch. Re seated connection. All checks good.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA 12

Near The Colony, TX 75056

Chris

Job Details: 06/02/2022

Replaced icemaker service kit. Unit checks good.

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA 10

Near Carrollton, TX 75010

Chris

Job Details: 06/02/2022

Customer concern is unit not making ice. Found frozen ice room. Will need icemaker service kit. Model needs all parts ordered individually. ; ordrng 1 DA97-15217D (Icemaker) and 1 DA97-19898A (Drain tube) and 1 DA82-02367A (Y clips) and 1 DA92-00592A (Pcb)

We serviced a

KENMORE RANGE

Model 79042753512

Near Steilacoom, WA 98388

Cejay

Job Details: 06/02/2022

Appliance date November 2015Customer concern is that cooktop FR ignitor is not working. Verified ignitor still works when other burners are in the lite position. Found failed ignitor switch causing FR burner not to ignite. Needs new ignitor switch. advised customer parts show out of stock and may take time to recive. CHS to supply.; ordrng 1 5304491104 (switch assembly)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Dallas, TX 75220

Chris

Job Details: 06/02/2022

Customer did not defrost unit. Replaced main board. Defrost circuit getting power now.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25ILSS01

Near Dallas, TX 75205

Chris

Job Details: 06/02/2022

Customer concern is unit not cooling and not making ice. Found ice build up at ff damper. This is due to door not closing correctly due to broken door cam. Icemaker won't cycle or fill. Error in emitter board for fail board. Will need icemaker valve with emitter board and new door cam. ; ordrng 1 WPW10329686 (cam-door) and 1 WP2182179 (cam-door) and 1 W10408179 (water vavle asm) and 1 2198597 (icemaker assy) and 1 W10757851 (optic bd set ref)

We serviced a

KENMORE REFRIGERATOR

Model WRF535SMHB01

Near Dallas, TX 75240

Chris

Job Details: 06/02/2022

Replaced rail. Tested. Unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHW0

Near Gig Harbor, WA 98335

Cejay

Job Details: 06/02/2022

Installed previously ordered sump assembly. Cycle tested dishwasher for leaks. All checks good.

We serviced a

GE LAUNDRY CENTER

Model GUD24ESSMWW

Near Fox Island, WA 98333

Cejay

Job Details: 06/02/2022

Customer concern is that dryer does not turn on. Found damaged door switch wire. Repaired wire connection. Cycle tested unit all checks good

We serviced a

GE WASHER-FRONTLOAD

Model GFW450SSM1WW

Near Tacoma, WA 98405

Cejay

Job Details: 06/02/2022

Customer concern is that washer is not draining. Found clog in drain trap. Removed debris from drain and drain hose. Cycle tested unit all checks good. Advised customer on checking drain trap and clean cycles regularly.

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068837700

Near Tacoma, WA 98405

Cejay

Job Details: 06/02/2022

Upon disassembly found seized blower wheel onto motor shaft could not remove wheel. Needs new blower wheel as current one will need to be cut out. Follow up scheduled for 06/08 8-12pm; ordrng 1 WP697772 (blower wheel)

We serviced a

GE COOKTOP

Model JB3000R1BB

Near Tacoma, WA 98444

Cejay

Job Details: 06/02/2022

Customer concern is that cook top FR center burner does not work. Found damaged element connection causing element not to operate properly. Needs new element. Follow up scheduled for 06/07 8-12pm collected deductible via card.; ordrng 1 WB30T10130 (range 12 haliant sur)

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/02/2022

"Customer concern is that timer seized and broke. Found seized timer, causing knob to break away from timer assembly. Resulting in customer inability to select cycle and run dryer. Unable to fully test unit as timer is seized. Needs new timer. ; ordrng 1 WPW10185982 (timer)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45N5300AV/US 51

Near Tacoma, WA 98445

Cejay

Job Details: 06/01/2022

"Installed previously ordered main pcb, panel control and pcb display. Pcb display came with new touch sensor. Cycle tested unit all checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV520AEP/XAA

Near Graham, WA 98338

Cameron M.

Job Details: 06/01/2022

"Customer concern is that dryer does not power on, and not heating. Verified power supply voltage to unit, good 240v supplied. Found open cutoff, causing unit to loose voltage to main pcb in turn ,causing unit to not power. Also found open heating element, causing unit to not heat. Needs new element assembly. Follow up visit scheduled for 6/8 8-12 ; ordrng 1 DC93-00154A (ASSY DUCT HEATER)"

We serviced a

LG REFRIGERATOR

Model LFX31925ST/06

Near Rockwall, TX 75032

Patrick

Job Details: 06/01/2022

"Customer concern, unit dripping from front. Im sometimes gets hung up. Confirmed im mold rubbing on shroud. Must replace im. Found middle fz drawer wheels seized, preventing door from fully closing. Greased wheels, tested unit. Good to go. Return for im ; ordrng 1 EAU60783827 (I'm assy)"

We serviced a

GE REFRIGERATOR

Model GDL20KCSABS

Near McKinney, TX 75069

Patrick

Job Details: 06/01/2022

"Unit not cooling, found evap frosted over again. Heater circuit 32ohm, jumped fed wires, heater energized normally. New board bad or off box. Must replace. ; ordrng 1 WR55X10942C (Control board)"

We serviced a

KENMORE REFRIGERATOR

Model 79572043112

Near Carrollton, TX 75006

Patrick

Job Details: 06/01/2022

"Customer concern, unit not making ice. Ran manual cycle, good harvest, good fill, small cube size. Water pressure good from water dispenser, possible issue with flow meter. Recommend replace inlet valve. Change filter indicator illuminated, recommend filter exchange. ; ordrng 1 AJU72992603 (Inlet valve)"

We serviced a

GE WASHER-TOPLOAD

Model GTW465ASN1WW

Near Plano, TX 75024

John

Job Details: 06/01/2022

Installed new transmission. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near The Colony, TX 75056

Patrick

Job Details: 06/01/2022

"Customer concern, interior lights in ff ceiling and fz not working. No ice. Im good harvest cycle, no ice in mold. Failed fill test. Valve energized properly. Fill tube frozen over, heater failed. Must replace. Interior lights failed must replace associated components. Rh door bins broken, must replace.; ordrng 1 W10695459 (Fz light) and 1 W11205082 (Led ff) and 1 W11462342 (Ice box led) and 1 W11462342 (Pantry board) and 1 W11226501 (Im fill tube heater) and 1 W11026416 (Door bin)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 1102682690

Near Carrollton, TX 75007

Patrick

Job Details: 06/01/2022

"Customer concern, unit not agitating. Confirmed. Found agitator dogs worn. Replaced from truck stock, tested unit, all checks good. ; used 1 80040 (Dogs) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Coppell, TX 75019

John

Job Details: 06/01/2022

"Customer concern DW not working intermitently. Found draining properly until stress tested, then fails. Ran test cycle and found diverter not finding home and spinning continuously. Needs new sump assy and drain pump.; ordrng 1 W11178672 (pump&motor) and 1 WPW10531320 (drain pump)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 79661523210

Near Coppell, TX 75019

John

Job Details: 06/01/2022

Installed new lint filter assy.all checks good.

We serviced a

GE DRYER-ELECTRIC

Model DCVH480EK0WW

Near Dallas, TX 75209

John

Job Details: 06/01/2022

Customer concern is Dryer making a squealing noise while in operation. Found rear bearing assy dry and causing noise. Greased bearing but unit still making noise. Needs new rear bearing. AHS to supply out of stock parts.; ordrng 1 WE03X28294 (BEARING ASM)

We serviced a

MAYTAG WASHER-TOPLOAD

Model ATW4675YQ0

Near Tacoma, WA 98445

Cameron M.

Job Details: 06/01/2022

"Installed previously ordered suspension rods and tub ring, cycle tested unit 3x. All checks good"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF3A

Near Puyallup, WA 98375

Cameron M.

Job Details: 06/01/2022

"Installed previously ordered vent assembly, cycle tested unit. All checks good. Took payment via credit card."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Lake Tapps, WA 98391

Cejay

Job Details: 06/01/2022

Customer concern is that dishwasher top rack has fallen. Found broken adjuster on right side causing top rack to fall. Needs new adjusters and clips. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 2 WPW10546503 (adjuster)s and 2 WPW10250160 (clip)s

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDB765FW0

Near Tacoma, WA 98444

Cameron M.

Job Details: 06/01/2022

Customer concern is that dryer makes noise during operation and produces burning smell. Preformed airflow test failed (yellow). Cycle tested unit 10x. cleaned and calibrated moisture sensors. Found no mechanical issues at this time. Advised customer to monitor and call if issue persists.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED22DQXXN00

Near Irving, TX 75062

Patrick

Job Details: 06/01/2022

"Customer concern, unit leaking from rear. Found leaking inlet valve. Must replace valve. ; ordrng 1 4318046 (Inlet valve)"

We serviced a

GE WASHER-FRONTLOAD

Model N/A

Near Tacoma, WA 98404

Cameron M.

Job Details: 06/01/2022

"Customer concern is that washer goes out of balance and does not drain completely. No model or serial numbers available. Found flooring under unit, unstable and flexes with weight of washer. Causing unit to continuously go out of balance . Cycle tested unit 10x found no mechanical defects at this time. Advised customer on proper loading practices. Also advised customer on using high quality detergent. Advised customer on regular cleaning intervals for optimal performance. Advised customer floor under unit is the cause of out of balance conditions."

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FVSS3

Near Tacoma, WA 98405

Cejay

Job Details: 06/01/2022

"Installed previously ordered dispenser, clip and pivot tine. Cycle tested dishwasher for leaks. All checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS0

Near Mesquite, TX 75150

John

Job Details: 06/01/2022

"Customer concern of DW not cleaning properly. Ran quick test cycle on unit, no issues found. Did find large amounts of debris in lowerand mid spray arms causing them to not spin during wash. Needs new lower and mid spray arms.; ordrng 1 WPW10448645 (spray arm) and 1 W11101428 (arm-spray)"

We serviced a

GE WASHER-TOPLOAD

Model GTW680BSJ6WS

Near Irving, TX 75063

John

Job Details: 05/31/2022

Customer concern washernot starting cycle. Only spits little water into machine and then gives pressure sensor error. Found supply valves closed to unit causing a no fill error. Opened valves and ran test cycle. All checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model LSQ95640MQ0

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/31/2022

Customer concern is that washer does not spin clothes out fully. Cycle tested unit 10x with customer provided mixed load of towels and hand towels. Found no mechanical issues at this time. advised customer on proper loading practices. Also advised customer on regular cleaning intervals for optimal performance. Advised customer to monitor and call if issue persists

We serviced a

GE DISHWASHER

Model GDF510PSJ6SS

Near Coppell, TX 75019

John

Job Details: 05/31/2022

Installed new drain pump. All checks good.

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model LLV7233AW0

Near Bonney Lake, WA 98391

Cejay

Job Details: 05/31/2022

"Installed previously ordered gearcase, clutch and motor coupling. Cycle tested unit all checks good"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11024932200

Near Tacoma, WA 98467

Cameron M.

Job Details: 05/31/2022

"Customer concern is that washer does not drain and spin. Verified power supply voltage to unit good 120v. Found failed lid switch, causing unit to not start cycle. Needs new lid switch. Installed new lid switch. Cycle tested unit 10x. All checks good. ; used 1 WP3949238 ( SWITCH-LID) from stock"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV431AGW/XAA

Near Coppell, TX 75019

John

Job Details: 05/31/2022

"Customer concern is dryer is making loud noise and leaking water. Found both rear drum supports worn and squeeking as well as belt loose and idler pully cracked. Also found water inlet leaking on inside of unit and traveling to the pedestal drawer. Needs new steam kit, rollers, belt, and idler pulley.; ordrng 1 DC97-16919A (Steam kit) and 2 DC97-16782A (Roller support)s and 1 DC93-00634A (Idler pully) and 1 6602-001655 (Belt)"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7232HW0

Near The Colony, TX 75056

John

Job Details: 05/31/2022

Installed new control board. Unit now not recognizing whether door latch is open or closed. Needs new door latch.; ordrng 1 W11394572 (LATCH) and 1 W11457841 (STRIKE)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Frisco, TX 75035

John

Job Details: 05/31/2022

Customer concern is that DW is leaking from underneath. Found diverter valve leaking water during wash. Needs new sump assy. ; ordrng 1 W10805015 (pump&motor)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50F9A7DSW/A2

Near University Place, WA 98466

Cameron M.

Job Details: 05/31/2022

"Customer concern is that washer does not lock lid. Cycle tested unit 10x. found lid lock intermittently unable to lock,causing unit to not start cycle. Needs new lid lock follow up visit scheduled for 6/6 1-5; ordrng 1 DC34-00025E (SWITCH DOOR LOCK)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5000AW/A2

Near Gig Harbor, WA 98335

Cameron M.

Job Details: 05/31/2022

"Customer concern is that washer stopped mid cycle. Cycle tested unit, found unit not draining. Found debris in drain pump causing unit to not drain. Checked error codes via service mode, found se (drain error) cycle tested unit Found stripped drain pump, causing unit to not drain and spin. Needs new drain pump. Advised customer part shows out of stock. May take time to get parts. FAH TO SUPPLY. ; ordrng 1 DC31-00178A (MOTOR AC PUMP)"

We serviced a

KENMORE REFRIGERATOR

Model 79574025412

Near Richardson, TX 75081

Patrick

Job Details: 05/31/2022

Replaced compressor and updated software. Upon start up ff fan began vibrating loudly. Must replace evap fan assy and; O-emld tckt

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5000EW/A3

Near Tacoma, WA 98406

Cejay

Job Details: 05/31/2022

Customer concern is that dryer does not turn on. Advised customer dryer needs to be accessible for service revisit scheduled for 06/06 1-5pm ; O-emld tckt

We serviced a

FRIGIDAIRE WASHER-TOPLOAD

Model FFTW4120SW1

Near Tacoma, WA 98406

Cejay

Job Details: 05/31/2022

Customer concern is that washer stops mid cycle. Shakes and shows E4 error. Preformed all diagnostic test cycles. Cycle tested washer with a load. Found failed transmission causing agitator to move during spin cycle. Tangling fabric and causing unbalanced conditions. Needs new transmission. Shs to supply. Shs ships DTC.; ordrng 1 5304516133 (CLUTCH BODY)

We serviced a

KITCHENAID WALL OVEN

Model KOSE500ESS01

Near Steilacoom, WA 98388

Cejay

Job Details: 05/31/2022

Installed previously ordered thermal fuse. Found seized cooling fan causing ther al fuse to short. Needs new cooling fan follow up scheduled for 06/07 8-12pm; ordrng 1 W11245567 (blower)

We serviced a

KENMORE REFRIGERATOR

Model 11173315020

Near Irving, TX 75060

Patrick

Job Details: 05/31/2022

"Replaced inverter, code repeated. No compressor. Began compressor replacement. Found new compressor damaged in box. Must reorder. ; saved tckt"

We serviced a

LG COOKTOP

Model LSES302ST/00

Near Tacoma, WA 98446

Cejay

Job Details: 05/31/2022

"Customer concern is that cooktop RF burner in not working. Found damaged infinite switch causing element not to operate. Needs new RF infinite switch triple zone. ORH to supply. Advised customer parts show out of stock and may take time to recive.Collected deductible via card.; ordrng 1 EBF60663001 (SWITCH,ROTARY)"

We serviced a

KENMORE REFRIGERATOR

Model 79574023411

Near Garland, TX 75040

Patrick

Job Details: 05/31/2022

"Found im fill tube spraying during fill. Im has already been replaced. Fill tube heater failed, must replace dispenser door. P/n ADD73358272. Customer states; if new door doesn't look the same they will not accept repair. ; O-emld tckt"

We serviced a

AMANA WASHER-TOPLOAD

Model NTW4650YQ0

Near Tacoma, WA 98446

Cejay

Job Details: 05/31/2022

Customer concern is that washer is banging during spin cycle. No stored error codes. Preformed calibration cycle. Manually tested washer functions via manual service mode. Cycle tested washer with customer provided load. All checks good. Advised customer on proper loading practices and avoiding mixed loads

We serviced a

HOTPOINT DISHWASHER

Model 587.141434

Near McKinney, TX 75070

John

Job Details: 05/31/2022

Customer concern DW not putting water into machine. Only makes noise. Found drain pump to be the noise heard at beginning of cycle. Unit fills properly with water once drain pump shuts off. Cycle tested unit. All checks good. Machine functioning as designed.

We serviced a

LG WASHER-FRONTLOAD

Model WM9000HVA

Near Rowlett, TX 75088

Patrick

Job Details: 05/31/2022

"Replaced control board, door harness is not a serviceable part. Must order complete door and user interface. Return main board until next visit. ; ordrng 1 ADC75446019 (Door panel complete)"

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV328AEW/XAA

Near Tacoma, WA 98406

Cameron M.

Job Details: 05/31/2022

"Customer concern is that dryer does not heat and noise during operation. Preformed airflow test failed, (yellow). Found open heating element and seized rear right roller. Causing unit to not heat and make noise during operation. Needs new element and roller. Installed new roller and element. Cleaned and Vacuumed inside of unit. Cleaned and Vacuumed inside of unit. Cycle tested unit 3x, all checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWX700XW1

Near Tacoma, WA 98446

Cejay

Job Details: 05/31/2022

"Customer concern is that washer lid is not locking and washer starts automatically.Pulled error codes via service mode F5E3,F5E1,F9E1,F7E5, cleared errors. Manually tested lid lock, drain and shifter. Washer failed to drain. Needs new drain pump and main control. Follow up scheduled for 06/07 8-12pm.; ordrng 1 WPW10276397 (drain pump assy) and 1 W10405819 (cntrl-elec)"

We serviced a

KENMORE WASHER-TOPLOAD

Model 11025132410

Near Puyallup, WA 98374

Cejay

Job Details: 05/27/2022

Customer concern is that washer is making squealing noise during operation. Found stripped wash plate causing noise during operation. Needs new wash plate and wash plate screw. SHS to supply. SHS ships DTC.; ordrng 1 W10752285 (WASHPLATE) and 1 W10752187 (Washplate screw)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Tacoma, WA 98405

Cameron M.

Job Details: 05/27/2022

"Customer concern is that dishwasher does not get dishes clean on top rack. Verified incoming water temperatures, good 120 degrees. Found F4e3 (wash motor not running). Checked for debris in pump ,Verified function of wash motor. Verified lower spray arm operation, found wash pump unable to build up enough pressure to operate upper spray arms. Needs new wash motor ; ordrng 1 W11084656 (motor-pump)"

We serviced a

KENMORE DRYER-ELECTRIC

Model 11068837700

Near Tacoma, WA 98405

Cejay

Job Details: 05/27/2022

Installed previously ordered heater relay. Dryer failed to start. Found failed start winding in motor causing dryer not to operate. Needs new motor. Follow up scheduled for 06/02 8-12pm; ordrng 1 279787 (motor)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28M9580SR/AA

Near Carrollton, TX 75006

Patrick

Job Details: 05/27/2022

Unit still cooling on arrival. Injected dye. No leak immediately detected. R/s for next Fri for further. Diagnosis. ; schdld next appmnt for 6/3 FRI 1-5

We serviced a

GE DISHWASHER

Model GLD4560N10SS

Near Irving, TX 75038

Patrick

Job Details: 05/27/2022

"Replaced inlet valve, all checks good."

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA456DRHDWR/AA

Near Edgewood, WA 98371

Cameron M.

Job Details: 05/27/2022

"Installed previously ordered drain pump assembly. Cycle tested unit 3x,all checks good"

We serviced a

GE DISHWASHER

Model GDT665SSN3SS

Near Richardson, TX 75081

Branden W.

Job Details: 05/27/2022

"Installed new console assembly, cycle tested. All checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KSRA25ILSS02

Near Dallas, TX 75204

Patrick

Job Details: 05/27/2022

"Customer concern, im inop. Confirmed. Ice mold leaking. Replaced im from truck stock. All checks good. ; used 1 Wpw10300022 (Icemaker) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80F600UTS/AA 01

Near Gig Harbor, WA 98335

Cejay

Job Details: 05/27/2022

"Customer concern is that dishwasher is making a noise during operation. Noise coming from wash pump half way through cycle. Needs new sump assembly, sump seal and main control. Repair will require full uninstal of dishwasher. Advised customer some parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 DD82-01126B (ASSY-SUMP) and 1 DD62-00050A (SEAL-SUMP) and 1 DD82-01139B (PBA-MAIN)"

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Dallas, TX 75229

Branden W.

Job Details: 05/27/2022

Installed new sump and pump assembly. Cycle tested. All checks ok.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11015842400

Near Gig Harbor, WA 98335

Cejay

Job Details: 05/27/2022

"Customer concern is that washer is leaking. Found small hole in drain hose caused by hoes rubbing on washer frame causing unit to leak, unrelated to previous call. needs new drain hose. SHS to supply, Requires Auth. ; ordrng 1 WPW10358149 (hose)"

We serviced a

GE WASHER-TOPLOAD

Model GTW460ASJ8WW

Near Tacoma, WA 98444

Cameron M.

Job Details: 05/27/2022

"Customer concern is that washer does not drain and spin unit left full of water. Cycle tested unit Found unit not draining. water out of unit, checked for debris in drain pump, none. Found stripped drain pump impeller causing unit to not drain. Tested unit via newfi device. All functions properly with exception of drain pump. Needs new drain pump. Follow up visit scheduled for 6/6 8-12; ordrng 1 WH23X28418 (PUMP DRAIN ASM)"

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45H6300AW/A2 01

Near Eatonville, WA 98328

Cejay

Job Details: 05/27/2022

Customer concern is that washer is leaking from drain trap. Found washer leaking from drain trap. Cleaned drain seal and threads unit continues to leak needs new drain pump assembly. Follow up scheduled for 06/06 8-12pm; ordrng 1 DC61-02017F (CASE PUMP) and 1 DC97-16991B (ASSY FILTER) and 1 DC31-00181C (MOTOR AC PUMP)

We serviced a

KENMORE REFRIGERATOR

Model 11173022120

Near Rowlett, TX 75089

Patrick

Job Details: 05/27/2022

"Customer concern, frost build up in fz. Found lh ff door and fz door not sealing properly. Heated and reformed gaskets. Doors now sealing. All checks good."

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV331AEW/XAA

Near Dallas, TX 75230

Branden W.

Job Details: 05/27/2022

Installed previously ordered belt. Cycle tested and all checks good i

We serviced a

GE DISHWASHER

Model GDT645SYN3FS

Near Dallas, TX 75214

Branden W.

Job Details: 05/27/2022

Customer concern that dishwasher will not dry and leaves residue. Cycle tested in service cycle. Found error stored for low incoming water temp and not heating. Found heater tco tripped causing no heat. Reset tco. Cycle tested. Good heat. Found no mechanical issues. Performed firmware update. Advised to use high quality detergent and drying agent.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV40J3000EW/A2 02

Near Spanaway, WA 98387

Cameron M.

Job Details: 05/27/2022

"Customer concern is that dryer produced weird smell and now does not power on and start cycle. Tested voltage supply to unit, failed. Found tripped breaker. Found shorted contacts in wall power receptacle, causing weird electrical smell. Also found damaged power cable do to shorted power receptacle. Needs new power cord. Installed new power cable. Unable to test unit as power receptacle at the wall is damaged. Advised customer electrician is needed to correct power receptacle. Also advised customer not to plug unit in or restore power at the breaker as it is fire hazard. Advised customer to call if issue persists.; used 1 DC4-30-6 (POWER CORD 6' 4 WIRE 30A) from stock"

We serviced a

GE REFRIGERATOR

Model PFE28KBLNTS

Near Forney, TX 75126

Patrick

Job Details: 05/26/2022

"Customer concern, im inop. Verified. Fz Temps warm. Evap could frosted over, found shorted im mold thermistor, unit thinks its 300*f. No defrost as a result. Must replace im.; O-emld tckt"

We serviced a

GE DISHWASHER

Model GDF610PGJ2BB

Near Mesquite, TX 75181

Patrick

Job Details: 05/26/2022

"Replaced ui, tested unit. All checks good."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26ZNHB1

Near Mesquite, TX 75181

Patrick

Job Details: 05/26/2022

"Customer concern, unit not cooling. Verified. No compressor, good fans. Found melted overload. Must replace. ; ordrng 1 5304410951 (Overload relay)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBWW/AA

Near Plano, TX 75093

Chris

Job Details: 05/26/2022

Customer concern is unit not making ice. Manually cycled icemaker. Icemaker not cycling or filling. No ice or frost build up in ice room. Need new icemaker. ; ordrng 1 DA97-13718C (Icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1300XTVS1

Near Lewisville, TX 75056

Branden W.

Job Details: 05/26/2022

"Customer concern is that dishwasher does not start, does not drain fully and does not dry. Found console buttons unresponsive. Unable to test further without being able to run a cycle. Unit is not economical to repair. Called AHS to advise. They are putting it into replacement options dept. Auth 86CBLI"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near The Colony, TX 75056

Branden W.

Job Details: 05/26/2022

Installed new sump assembly. Cycle tested. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA45N3050AW/A4 01

Near Carrollton, TX 75006

Branden W.

Job Details: 05/26/2022

Customer concern washer smells and has water remaining in it after cycle. Found washer operating as designed. Instructed customer on proper cleaning cycle using a washing machine cleaner. Cycle tested machine. No mechanical issues found. Also found drain hose too far in wall. Secured hose. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB6160AWW

Near Carrollton, TX 75007

Chris

Job Details: 05/26/2022

Customer no longer has this unit. Does not need further repair.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV210AEX/XAA

Near Irving, TX 75063

Branden W.

Job Details: 05/26/2022

Customer concern is that dryer does not heat. Found open heating element causing no heat. Replaced heating element. Vacuumed inside of dryer. Cycle tested. All checks good. ; used 1 DC97-14486A ( ELEMENT ASSEMBLY) from stock

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW7230HW0

Near Dallas, TX 75211

Branden W.

Job Details: 05/26/2022

Installed new main control. Cycle tested. All components working properly.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50R5400AW/US 03

Near Tacoma, WA 98446

Cejay

Job Details: 05/26/2022

Customer concern is that washer is not draining. Evacuated water from tub. Checked drain system for clog no debris found. Found seized drain pump causing washer not to drain needs new drain pump assembly. NEW to supply. Advised customer parts show out of stock and may take time to recive.; ordrng 1 DC97-19289H (ASSY PUMP DRAIN)

We serviced a

GE REFRIGERATOR

Model LSS25XSTBSS

Near Carrollton, TX 75010

Chris

Job Details: 05/26/2022

Customer concern is unit having cooling issues in both sections. Found freezer evap fan not running. Is getting power. Need new evap fan motor and blade. ; ordrng 1 WR60X10307 (mtr dc evap fan asm) and 1 WR60X30922 (Fan blade)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBBC/AA14

Near Balch Springs, TX 75180

Patrick

Job Details: 05/26/2022

"Customer concern im inop, found ice compartment frosted over. Must install im repair kit. ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Dallas, TX 75218

Patrick

Job Details: 05/26/2022

"Customer concern, fz not defrosting. Unit unplugged and warm on arrival. Unable to properly diagnose unit in current state. Must order def components and replace. ; ordrng 1 W11614809 (Heater harness) and 1 W10882092 (Heater) and 1 W11533213 (Board kit)"

We serviced a

KITCHENAID DISHWASHER

Model n/a

Near Irving, TX 75063

Patrick

Job Details: 05/26/2022

"Customer concern, unit not draining. Fill out water on arrival. Found drain tube fill clog. Replaced from truck stock. Tested unit. All checks good. ; used 1 8269144a (Drain tube) from stock"

We serviced a

HOTPOINT REFRIGERATOR

Model CSH22GRTAWW

Near Irving, TX 75062

Patrick

Job Details: 05/26/2022

"Customer concern, unit making noise. No noise noted on arrival, all fans and compressor running. Temperatures good in both fz and ff. Found ice on fz floor and evidence of leak from im and ice bin. Must replace both. Turned off im.; ordrng 1 WR30X30972 (Ice maker) and 1 WR17X4310 (Ice bin)"