Service History 89 - RPS Appliance Repair

We serviced a

GE DISHWASHER

Model GSD3360K65SS

Near Irving, TX 75063

John

Job Details: 06/16/2022

Installed new drain solenoid assy. and timer. All checks good.

We serviced a

GE DISHWASHER

Model GDT655SSJ5SS

Near Irving, TX 75063

John

Job Details: 06/16/2022

Customer concern DW not draining. Found drain pump relays closing to start drain pump but pump not responding. Tried to remove unit to diagnose drain pump and found the cabinets on either side pressing against the s8des of the DW. Unable to uninstall DW. Advised Customer that a carpenter will be necessary in order to fix unit. Recommend replacing drain pump.; ordrng 1 WD19X24829 (drain pump kit)

We serviced a

LG WASHER-FRONTLOAD

Model WM5000HVA

Near Rockwall, TX 75032

Patrick

Job Details: 06/16/2022

"Replaced rotor, stator, and pressure sw. Proper fill, still no motor function. 120vac to ground through all three terminals. 11.6ohm between all motor windings. Must replace main control. ; ordrng 1 EBR79584102 (Main control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB5

Near Forney, TX 75126

Patrick

Job Details: 06/16/2022

"Customer concern, door opening too far. Found door hinges bent. Must replace. ; ordrng 1 W11504622 (Left hinge) and 1 W11504621 (Right hinge)"

We serviced a

GE REFRIGERATOR

Model LSS25XSTBSS

Near Carrollton, TX 75010

Chris

Job Details: 06/16/2022

Replaced light and switch. Lights working good. Still having cooling issues. Evap fan still not running intermittently. Need main board. ; ordrng 1 WR55X10942CT (refrigerator main bo)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS1

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/16/2022

"Installed previously ordered door seal. Cycle tested unit 3x, all checks good"

We serviced a

GE DISHWASHER

Model PDT785SYN2FS

Near South Hill, WA 98374

Cameron M.

Job Details: 06/16/2022

Customer concern is that hose came dislodged from dishwasher. Found bottle blaster hose came disconnected from upper spray arm manifold and bottle blaster assembly. Due to fatigued hose at connection point of spray arm asm and bottle blaster asm. Causing poor wash quality on upper rack. Needs new hose. Follow up visit scheduled for 6/28 1-5; ordrng 1 WD24X20262 (hose bottle blaster)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Tacoma, WA 98405

Cameron M.

Job Details: 06/16/2022

"Installed previously ordered wash pump, and grommet cycle tested unit 3x. All checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance. ; used 1 WPW10538166 (GROMMET) from stock"

We serviced a

LG DISHWASHER

Model LDF5545SS

Near Balch Springs, TX 75180

Patrick

Job Details: 06/16/2022

"Customer concern, unit not draining. Confirmed water in tub. Pump energizes but will not move water. Found impeller heavily damaged. Must replace drain pump. ; ordrng 1 ABQ75742501 (Drain pump)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4800BQ1

Near Dallas, TX 75228

Patrick

Job Details: 06/16/2022

Customer concern unit tumble but does not heat. Found discharge tube collapsed and fill of wet lint. Unit operating normally when disconnected. Customer must have vent professionally cleaned.

We serviced a

KENMORE DRYER-ELECTRIC

Model 11061652022

Near Tacoma, WA 98405

Cameron M.

Job Details: 06/16/2022

"Customer concern is that dryer top gets hot and not drying clothes properly, also door not closing fully. Preformed airflow test, failed (yellow).found front panel bent at hinges, causing unit to not close fully. Also found power cord not mounted properly in strain relief, causing customer ability to see wire of power cord. Straightened front panel allowing door to close properly. Reseated power cord in strain relief. Cycle tested unit all checks good. Advised customer dryer vent duct needs to be cleaned."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Dallas, TX 75220

Patrick

Job Details: 06/16/2022

"Customer concern, fz temp display sometimes shows -10 before returning to set point. Unit likely programmed to increase cooling with extended door opening and or start of defrost cycle."

We serviced a

LG DISHWASHER

Model LUDP8997SN

Near Puyallup, WA 98374

Branden W.

Job Details: 06/16/2022

Customer concern is that dishwasher produces NE error. Found 120vac to various motor. Motor ohms at 4k. Motor does not operate. Needs new motor. Next appointment 6/23 1-5; ordrng 1 4681ED3001D (MOTOR ASSEMBLY)

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5540SQ0

Near Spanaway, WA 98387

Branden W.

Job Details: 06/16/2022

Customer concern is that washer leaks from left side. Found hole in hose from pump to drain. Needs new hose. Unit missing front feet.; ordrng 1 WPW10096921 (hose)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Irving, TX 75061

John

Job Details: 06/16/2022

Customer concern upper dish rack adjuster is broken. Confirmed both adjusters dry rotted and cracked. Needs both adjusters replaced.; ordrng 4 WPW10195840 (positioner)s and 2 WPW10546503 (adjuster)s and 4 WPW10195839 (dishrack adjuster)s and 1 WPW10588164 (housing left) and 1 WPW10588165 (housing right) and 2 WPW10250162 (cover)s

We serviced a

FRIGIDAIRE DISHWASHER

Model FGHD2465NF1A

Near Irving, TX 75038

John

Job Details: 06/16/2022

Customer concern buttons not responding. Found plug that hold ribbon cable on control board broken causing ribbon cable to not hold in place. Also found sweeper seal disconnected from door. Needs new UI and Control Board and sweeper seal. AHS to supply out of stock parts.; ordrng 1 807545704 (console assembly) and 1 5304514670 (Control board) and 1 809006501 (gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Irving, TX 75061

John

Job Details: 06/16/2022

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVW6200KW

Near Garland, TX 75043

Patrick

Job Details: 06/16/2022

"Address incorrect. Customer has two locations, must call warranty company to amend address and model information."

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDX655DW0

Near Lewisville, TX 75067

Chris

Job Details: 06/16/2022

"Customer concern is unit not heating. Found open heating element. Needs new element. ; ordrng 1 279838 (element,heater)"

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED4815EW1

Near Frisco, TX 75035

Chris

Job Details: 06/16/2022

"Customer concern is unit not heating. Found open heating element. Replaced element. Tested. Unit checks good. ; used 1 279838 (ELEMENT,HEATER) from stock"

We serviced a

MAYTAG DRYER-ELECTRIC

Model MED6630HW1

Near Frisco, TX 75033

Chris

Job Details: 06/16/2022

Customer concern is unit not drying. Found unit heating good not yellow light on airflow tester which is poor for electric dryers. Instructed customer on vent cleaning.

We serviced a

GE WALL OVEN

Model JT952S0K3SS

Near Dallas, TX 75214

John

Job Details: 06/16/2022

Customer concern is wall oven shuts off while in operation. Found upper fan barely spinning and bearings grinding causing unit to over heat and reset. Needs new upper fan. Also found blocking underneath oven not strong suitable for removal and re-installatiin. Advised Customer that oven support structure will need to be repaired before repair can be completed.; ordrng 1 WB26T10018 (fan assy)

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45R6100AC/US

Near Puyallup, WA 98373

Branden W.

Job Details: 06/16/2022

Customer concern is that door boot is torn. Replaced torn door boot. Cycle tested. All checks good. Left failed part with customer as it caused leak.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WV6OM9900AV5

Near Dallas, TX 75240

Chris

Job Details: 06/16/2022

Customer concern is unit leaking. Found top washer leaking from fabric softener dispenser. Needs new seal per Samsung. ; ordrng 1 DC62-00702A (Seal)

We serviced a

LG WASHER-FRONTLOAD

Model WM4370HKA

Near Garland, TX 75042

Chris

Job Details: 06/16/2022

Replaced valves and pressure switch. Tested. Unit checks. No leaks.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF45T6000AW/A5 53

Near Tacoma, WA 98404

Branden W.

Job Details: 06/16/2022

Customer concern is that washer makes noise. Found drain pump clogged and unmounted causing no drain and noise. Cleaned and mounted pump. Cycle tested with a load of towels. No mechanical issues found. All checks ok.

We serviced a

MAYTAG DRYER-ELECTRIC

Model SDE3606AYW

Near Tacoma, WA 98445

Branden W.

Job Details: 06/16/2022

Customer concern is that dryer does not start. Found open thermal fuse causing unit to not start. Replaced fuse. Performed airflow test. Test good. Performed temperature check. Temperatures in range. All checks ok. ; used 1 WP40113801 (FUSE) from stock

We serviced a

GE DISHWASHER

Model ZBD6880NOOSS

Near Dallas, TX 75230

John

Job Details: 06/16/2022

Customer concern unit not mounted flush to cabinetry. Found screw holes for mount to big cause screws to loosen and unit to move. Straightened unit in space and drilled new holes for mounting screws. All checks good.

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWC465HW2

Near Puyallup, WA 98371

Cameron M.

Job Details: 06/16/2022

"Customer concern is that washer makes noise during operation. checked for error codes via service mode found none.Cycle tested unit empty, found no mechanical defect. Cycle tested unit with customer provided load, found no defect. No mechanical defects found at time of service. Advised customer to monitor and call if issue persists."

We serviced a

KENMORE DRYER-ELECTRIC

Model 110.63032101

Near Carrollton, TX 75006

John

Job Details: 06/15/2022

Customer concern dryer not heating. Found open thermal fuse causing no heat. Replaced thermal cut off from truck stock. Unit now heats. Ran vent checks and them check. Vent check fails yellow. Temp check fails. Temp inside unit remains the same for 1 minute then climbs very slowly. Removed blower and blower housing and found an abundance of lint build up. Removed lint build up and Temp checked again. Temp now in range as it should be. Advised Customer about having vents cleaned. ; used 1 279769 (THERMAL CUTOFF) from stock

We serviced a

MAYTAG DRYER-ELECTRIC

Model MEDC215EW0

Near Garland, TX 75043

Patrick

Job Details: 06/15/2022

"Customer concern, unit not turning or heating. Replaced blown thermal fuse. Tested unit. All checks good."

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW5000DW2

Near Garland, TX 75043

Patrick

Job Details: 06/15/2022

"Customer concern, no wash or spin. Found drive pulley and cam worn smooth. Replaced from truck stock, tested unit. All checks good. ; used 1 W10721967 (CAM) from stock"

We serviced a

GE DISHWASHER

Model GDF520PGJ5BB

Near Coppell, TX 75019

John

Job Details: 06/15/2022

Installed new spray arms and wiring harness. Unit now heats and washes properly. All checks good.

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV42H5200EW/A3 03

Near Irving, TX 75060

John

Job Details: 06/15/2022

"Customer concern dryer making metal on metal noise. Found idler pulley separated from braket and belt rubbing on metal bearing. Replaced idler assy and belt from truck stock.; used 1 6602-001655 (BELT), and 1 DC93-00634A (IDLER ASSEMBLY) from stock"

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA5471ABP/XAA

Near Irving, TX 75060

John

Job Details: 06/15/2022

Customer concern washer not filling with water. Customer stated that it only happened once after a load of jeans was put in. Tested inlet valves on cold warm and hot. Valves check good. Tested unit with load of clothes. Unit senses and adjusts properly then fills. Advised Customer about proper load size and distribution. Unit functioning as designed.

We serviced a

LG WASHER-FRONTLOAD

Model WM2301HR

Near Dallas, TX 75229

Patrick

Job Details: 06/15/2022

"Customer concern, unit loud. Confirmed. Found splines on rotor worn smooth, must replace. ; ordrng 1 $83.36 (Rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXB01

Near Dallas, TX 75211

Patrick

Job Details: 06/15/2022

Replaced door closer and damper assy. Tested unit all checks good.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED49STBW1

Near Frisco, TX 75035

Chris

Job Details: 06/15/2022

Customer concern is unit not heating. Found open operating thermostat. Need to replace thermostat. ; ordrng 1 WP8318268 (thermostat)

We serviced a

KENMORE REFRIGERATOR

Model 11175505020

Near Allen, TX 75002

Chris

Job Details: 06/15/2022

Customer concern is unit leaking. Found Crack in flow meter on valve spraying out. Need new flow meter. ; ordrng 1 60148-0001702-00 (Flow meter)

We serviced a

SAMSUNG REFRIGERATOR

Model RFG298AARS 01

Near Murphy, TX 75094

Chris

Job Details: 06/15/2022

Replaced fan motor and blade. Fan running good.

We serviced a

GE WASHER-FRONTLOAD

Model WCVH4800K2WW

Near Gig Harbor, WA 98332

Cameron M.

Job Details: 06/15/2022

"Customer concern is that washer clicks at beginning of cycle but not run cycle. Cycle tested unit, found door lock failing to lock, causing unit to not run cycle. Unable to fully test unit, as unit does not lock. Needs new door lock. follow up visit scheduled for 6/23 1-5; ordrng 1 WH10X10008 (door lock)"

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US/AA 00

Near Puyallup, WA 98373

Branden W.

Job Details: 06/15/2022

Customer concern is that normal light flashes and unit does not run. Normal light is leak error. Unit running cycle at time of service. Found inlet valve leaking causing issue. Replaced inlet valve. Cycle tested. All checks good. Customer removed baseboard trim that was installed in front of dishwasher. ; used 1 DD81-02265A (INLET VALVE) from stock

We serviced a

KENMORE WASHER-FRONTLOAD

Model 110.47081601

Near Tacoma, WA 98498

Cameron M.

Job Details: 06/15/2022

"Customer concern is that washer does not drain completely and makes noise during spin cycle. Cycle tested unit with customer provided load of mix hand towels and bath towels. Found failed tub bearing, causing unit to make noise during spin cycle. Cleared debris from drain pump. Needs new basket asm, rear tub and tub seal. Advised customer parts show NLA. AHS to supply parts. Advised customer unit needs to be made accessible for return visit. Requires auth ; ordrng 1 8182247 (basket) and 1 WP8181673 (gasket) and 1 W10772618 (tub-outer)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Mesquite, TX 75181

Patrick

Job Details: 06/15/2022

"Replaced keypad and door latch. Tested unit, all checks good"

We serviced a

AMANA DISHWASHER

Model ADB1100AWB4

Near Irving, TX 75062

John

Job Details: 06/15/2022

"Customer concern is DW not filling with water. Upon arrival customer states that the hot water is shut off to the building. Tested inlet vavle, checks good. Found water supply vavle under sink closed. Opened valve. Unable to test further do to water being unavailable. Informed Customer to contact RPS if any issues arise once water is restored."

We serviced a

LG REFRIGERATOR

Model LFX31925ST/06

Near Rockwall, TX 75032

Patrick

Job Details: 06/15/2022

Replaced inlet valve. Tested unit. All checks good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZO

Near Orting, WA 98360

Branden W.

Job Details: 06/15/2022

Customer concern is that airgap leaks when dishwasher drains. Found hose from airgap to disposal partially clogged causing water to back up into airgap and leak out. Cleaned hose. Cycle tested. All checks good.

We serviced a

GE RANGE

Model JBP66W0B2WW

Near Buckley, WA 98321

Branden W.

Job Details: 06/15/2022

"Customer concern is that oven produced toxic smell when broiling, bake Temps are off. And smoke comes out by surface element switches. Cycle tested all components. No issues found. All wiring is good. No smells at time of service. Tested bake temperatures at 350, 400, 425 and 450. All Temps within range. No issues found at this time. Advised to monitor and call if issues return."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NS2A

Near Tacoma, WA 98418

Branden W.

Job Details: 06/15/2022

"Customer concern is that dishwasher leaks. Cycle tested, unable to duplicate concern. All seals look good. Did find suds in unit even on 4th fill. Advised to monitor for suds condition possibly causing leak. No other issues found at this time. Advised to call if issue persists."

We serviced a

LG DISHWASHER

Model LDS5040ST

Near Coppell, TX 75019

John

Job Details: 06/15/2022

Cuwtomer concern DW giving NE error about half way through cycle andnot finishing cycle also making grinding noise. Found wash motor bearings making constant noise and getting louder throughout cycle until unit stops and gives NE error. Needs new circulation pump.; ordrng 1 4681ED1004B (Circulation pump)

We serviced a

KENMORE DRYER-GAS

Model 11076842500

Near Orting, WA 98360

Branden W.

Job Details: 06/15/2022

Customer concern is that dryer is still not heating. Has had vent replaced. Found gas valve coils failing to open valve after unit has been running a short time. Replaced coil set. All checks good. No labor charge. ; used 1 279834 (2 COIL GAS VALVE SET) from stock

We serviced a

ELECTROLUX REFRIGERATOR

Model EI23BC35KS5

Near Rowlett, TX 75089

Patrick

Job Details: 06/15/2022

Replaced im and release lever. Tested unit. All checks good.

We serviced a

KENMORE WASHER-TOPLOAD

Model 11026852503

Near DuPont, WA 98327

Cameron M.

Job Details: 06/15/2022

"Installed previously ordered lid switch, cycle tested unit 3x all checks good."

We serviced a

GE DRYER-ELECTRIC

Model GTDS850ED0WS

Near Farmers Branch, TX 75234

John

Job Details: 06/15/2022

"Cuatomer concern is dryer making loud noise. Found idler pully cracked as well as rear drum supports lose and wobbling. Needs new idler pulley, drum supports, and belt.; ordrng 1 WE12M38 (idler arm asm) and 2 WE03X10016 (roller asm wheel)s and 1 WE12M37 (belt)"

We serviced a

GE REFRIGERATOR

Model TFX26PPDAWW

Near Wylie, TX 75098

Chris

Job Details: 06/15/2022

Replaced defrost components. Unit checks good.

We serviced a

KENMORE REFRIGERATOR

Model 111.75505120

Near Rockwall, TX 75087

Chris

Job Details: 06/15/2022

Installed door seal. Door closing good and making good seal. Customer will monitor ice build up.

We serviced a

MAYTAG WASHER-TOPLOAD

Model PAVT244AWW

Near Rockwall, TX 75087

Chris

Job Details: 06/15/2022

Customer concern is unit not spinning. Found pulley broken. Sliding off gearcase shaft. Need new thrust bearing kit. ; ordrng 1 12002213 (cam pulley kit)

We serviced a

SAMSUNG DRYER-ELECTRIC

Model DV45H7000EW/A2

Near Dallas, TX 75244

John

Job Details: 06/15/2022

Customer concern is dryer not heating. Confirmed dryer not heating. Found open thermal cut off causing no heat condition. Replaced thermal cut off from truck stock. All checks good.; used 1 DC96-00887C (THERMAL CUT-OFF) from stock

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW7040DW1

Near Dallas, TX 75243

John

Job Details: 06/15/2022

"Installed new slider. Cycle tested, unit only fills for approx.10 seconds and then stops and inlet valves are humming. Needs new inlet valve. Found service valves to be stuck open. Advised customer that a plumber will be necessary in order to complete repair. Customer advised that she will contact RPS once valves are changed. ; ordrng 1 W11220230 (valve)"

We serviced a

WHIRLPOOL WASHER-TOPLOAD

Model WTW4950XW2

Near Spanaway, WA 98387

Branden W.

Job Details: 06/15/2022

Customer concern is that washer will not drain. Found stripped pump impeller causing no drain. Needs new drain pump. Next appointment 6/21 1-5; ordrng 1 WPW10276397 (drain pump assy)

We serviced a

KENMORE WASHER-TOPLOAD

Model 11022342511

Near Tacoma, WA 98445

Cameron M.

Job Details: 06/15/2022

Customer concern is that agitator boke. Found broken agitator at base where it mounts to washplate. Causing poor wash quality. Needs new agitator tower. Follow up visit scheduled 6/23 8-12; ordrng 1 W10836692 (agitator)

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MVWB765FW0

Near Allen, TX 75013

Chris

Job Details: 06/15/2022

Customer concern is unit not filling with enough water. Ran diagnostic cycle. No errors. Tested normal cycle. Normal water level. Instructed customer.

We serviced a

WHIRLPOOL DRYER-ELECTRIC

Model WED49STBW1

Near Frisco, TX 75035

Chris

Job Details: 06/15/2022

Customer concern is unit not heating. Found open operating thermostat. Need to replace thermostat. ; ordrng 1 WP8318268 (thermostat)

We serviced a

SAMSUNG DISHWASHER

Model DW80K5050US/AA 03

Near Frisco, TX 75035

Chris

Job Details: 06/15/2022

Customer concern is unit not washing. Burning smell. Found wash motor windings burned. Will need new sump assembly. ; ordrng 1 DD82-01353A (Sump)

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA50F9A7DSW/A2

Near University Place, WA 98466

Cameron M.

Job Details: 06/14/2022

"Installed new lid lock, cycle tested unit 10x. All checks good"

We serviced a

KENMORE WASHER-TOPLOAD

Model 79631552610

Near Spanaway, WA 98387

Cameron M.

Job Details: 06/14/2022

"Customer concern is that washplate broke. Found washplate screw sheared off, causing zero agitation during wash cycle. Needs new gearcase, washplate and screw. advised customer warranty provides parts, call for return visit when parts arrive. ; ordrng 1 AGZ72909701 (WASHPLATE) and 1 FAB32139901 (SCREW) and 1 AEN73131403 (GEARCASE)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WTW5200VQ2

Near Puyallup, WA 98375

Cameron M.

Job Details: 06/14/2022

"Customer concern is that washer does not drain. Found tripped breaker, causing unit to not power. Restored power, tested unit in spin cycle. NO issue. Tested unit with customer provided load of towels, no issue with drive system. Found failing timer not advancing cycle. Also found failed dog agits, causing no agitation. Needs timer and agits. Follow up visit scheduled for 6/21 8-12; ordrng 1 WPW10175553 (timer) and 1 80040 (agitator dogs)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Graham, WA 98338

Cameron M.

Job Details: 06/14/2022

"Customer concern is that dishwasher leaks a little water during every use. On initial inspection found door makes contact with cabinet, due to unit being un-level. Leveled unit. also Found water leaking from float switch. Caused by detergent build up. Cleared float switch cycle tested unit 10x. All checks good"

We serviced a

SAMSUNG DISHWASHER

Model DW80J7550UG/AA

Near Garland, TX 75043

John

Job Details: 06/14/2022

Installed new circulation pump. All checks good.

We serviced a

SAMSUNG WASHER-TOPLOAD

Model WA56H9000AP/A2

Near Carrollton, TX 75007

Chris

Job Details: 06/14/2022

Customer concern is unit making noise during wash. Found cracked gear on gearcase. Will need new motor and gearcase. ; ordrng 1 DC93-00236B (Motor) and 1 DC97-15494F (Gearcase)

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA

Near Bonney Lake, WA 98391

Branden W.

Job Details: 06/14/2022

Customer concern is that dishwasher still stops mid cycle and produces 5C error. Found debris lodged in drain pump causing pump to draw more than 15 watts causing error code. Cleaned pump. Cycle tested. All checks good.

We serviced a

HOTPOINT RANGE

Model RK966G03BG

Near Carrollton, TX 75007

Chris

Job Details: 06/14/2022

Customer concern is unit it won't bake or broil. Found broken bake element and twisted broil element. Also lock broken. Will need new elements and lock. Unable to find part numbers or availability. ; O-emld tckt

We serviced a

SAMSUNG RANGE

Model NE59M6850SG/AA

Near Lewisville, TX 75057

Chris

Job Details: 06/14/2022

Customer concern is cooktop hot light stays on. Found back right burner thermostat swis stuck closed. Will need new back right element. ; ordrng 1 DG47-00060A (Element)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near The Colony, TX 75056

Chris

Job Details: 06/14/2022

Replaced heater and lights. Unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Wylie, TX 75098

Chris

Job Details: 06/14/2022

Customer concern is unit would not wash. Found error for float switch. Switch was stuck open. Freed float. Switch now working good. Tested unit with customer. Unit checks good

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB855DC3

Near Rockwall, TX 75032

Chris

Job Details: 06/14/2022

Replaced drain pump. Ran cycle. Unit checks good.

We serviced a

LG WASHER-TOPLOAD

Model WT7800CV

Near Bonney Lake, WA 98391

Branden W.

Job Details: 06/14/2022

"Customer concern is that washer has flakes and mold. Found dried dirt/detergent. Removed washplate, customer cleaned plate. Advised about running clean washer cycle. Found drain hose too far in wall past P trap. Corrected and secured with zip tie. No mechanical issues found."

We serviced a

KENMORE DISHWASHER

Model 665.13592K600

Near Bonney Lake, WA 98391

Branden W.

Job Details: 06/14/2022

Customer concern is that dishwasher door does not latch and unit leaked. Found upper rack spray arm came out of alignment carrier causing rack to not go all the way in and water to spray at door. Corrected arm. Cycle tested. No leaks. All checks ok.

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA 01

Near Lake Tapps, WA 98391

Branden W.

Job Details: 06/14/2022

Customer concern is that 3rd rack is stuck and top spray arm came off. Found upper spray arm popped out of drop down. Reinstalled spray arm. Found left track stop for 3rd rack lodged behind roller causing rack to not come out. Removed roller. Reset track. All checks good.

We serviced a

KENMORE REFRIGERATOR

Model 1116120712

Near Garland, TX 75040

Chris

Job Details: 06/14/2022

Customer concern is unit leaking. Found connection at water valve inside ff door dripping. Cut water line to straighten. Reconnected. No leak after. Unit checks good.

We serviced a

GE DISHWASHER

Model GDF540HSD0SS

Near Carrollton, TX 75007

John

Job Details: 06/14/2022

"Customer concern DW not heating. Checked thermal fuse. Fuse not tripped. Checked element, fails continuity. Ohmed out thermoster in flood switch checks good. Needs new heating element.; ordrng 1 WD05X24776 (Element)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Coppell, TX 75019

John

Job Details: 06/14/2022

Installed new sump assy and drain pump. All checks good.

We serviced a

KENMORE REFRIGERATOR

Model 79551839410

Near Dallas, TX 75235

Patrick

Job Details: 06/14/2022

"Customer concern, warm Temps in freezer. Confirmed. All fans running, compressor running. Must replace compressor. ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED22DQXXN00

Near Irving, TX 75062

Patrick

Job Details: 06/14/2022

Replaced water valve. Tested unit. Job complete.

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS05

Near Frisco, TX 75034

Chris

Job Details: 06/14/2022

Customer concern is microwave won't run. Showing error f6e8. Communication error with microwave manager. Will need to replace board per tech sheet. ; ordrng 1 W10915648 (cntrl-elec) and 1 W10211972 (switch)

We serviced a

HOTPOINT RANGE

Model RGB740BEHBWH

Near Irving, TX 75060

Patrick

Job Details: 06/14/2022

"Customer concern, no igniter. Must replace igniter. ; ordrng 1 WB2X9154 (Igniter)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT18IL6JW3

Near Grand Prairie, TX 75050

Patrick

Job Details: 06/14/2022

"Found drain tube clogged in wall of unit. Blew clog out. Tested unit, all checks good."

We serviced a

MAYTAG WASHER-TOPLOAD

Model MVWB765FW3

Near Dallas, TX 75236

Patrick

Job Details: 06/14/2022

"Replaced harness and control, tested unit. All checks good."

We serviced a

GE RANGE

Model ZGP366NR5SS

Near Dallas, TX 75230

Chris

Job Details: 06/14/2022

Customer concern is oven won't heat and issues with burners sparking. Found weak bake ignitor. Also burners sparking due to no simmer. Will need new burners and electrodes. ; ordrng 1 WB13X27503 (module spark) and 6 WB13T10065 (ignitor)s and 6 WB16X26480 (burner head asm (18k)s and 6 WB28T10159 (burner orifice)s and 1 WB13X25264 (range igniter glowba)

We serviced a

GE WALL OVEN

Model PT7550SF6SS

Near Plano, TX 75093

Chris

Job Details: 06/14/2022

Customer concern is unit not heating at correct temperature. Checked temperature with thermocouple. Customer wanted temp raised. Offset temp 15 degrees. Rack holder on right side rusted. Ordering right rack holder. ; ordrng 1 WB48X21765 (guide ovn rack rt)

We serviced a

GE DRYER-ELECTRIC

Model GTD33EASK0WW

Near Plano, TX 75024

John

Job Details: 06/14/2022

"Customer concern is dryer taking too long to dry clothes. Ran vent check, Yellow. Ran temp check and found unit not heating on air fluff and heating between 120 and 150 on normal and between 105 and 130 on delicate. Needs new operating thermostat; ordrng 1 WE04X26214 (thermostat)"

We serviced a

AMANA DISHWASHER

Model DWA22AB0

Near Spanaway, WA 98387

Branden W.

Job Details: 06/14/2022

"Customer concern unit not cleaning. Found water supply turned off under sink. Turned water on. Unit filled. Cycle tested. All wash components operating properly. Good water pressure and spray pattern. Dishwasher failed to drain. Found factory plug still installed in garbage disposal that dishwasher drain is hooked up to. Advised that plug in disposal needs to be removed (customer already has plumber on sight) no mechanical issues found with dishwasher. Per AHS, no secondary coverage. Only 1 dishwasher covered. Advised customer to call AHS to confirm proper coverage levels. Dishwasher not mounted in cabinet properly causing door to not close properly. Customer is aware."

We serviced a

MAYTAG WASHER-FRONTLOAD

Model MHWE300VF00

Near Graham, WA 98338

Branden W.

Job Details: 06/14/2022

Installed new door lock. Cycle tested through service mode and spin cycle. Unit operating properly at this time.

We serviced a

SAMSUNG WASHER-FRONTLOAD

Model WF42H5000AW/A2

Near Gig Harbor, WA 98335

Cameron M.

Job Details: 06/14/2022

"Installed previously ordered drain pump. Cycle tested unit 10x,all checks good."

We serviced a

GE REFRIGERATOR

Model TFX25ZPBCWW

Near Dallas, TX 75204

Patrick

Job Details: 06/14/2022

"Customer concern, unit leaking, found cracked water tube at im fill valve. Removed damaged portion, reinstalled. Leak repaired. Found condenser fan not spinning. Voltage good, must replace condenser fan. ; ordrng 1 WR60X187 (Condenser fan motor)"

We serviced a

GE REFRIGERATOR

Model PFE28KBLNTS

Near Forney, TX 75126

Patrick

Job Details: 06/14/2022

"Unit not cooling. Compressor pulling vacuum. Charged and dyed, please reschedule for 1-2 weeks from today for leak detection. ; O-emld tckt"

We serviced a

LG WASHER-FRONTLOAD

Model WM3600HWH 01

Near Edgewood, WA 98372

Branden W.

Job Details: 06/14/2022

Customer concern is that washer will not drain. Found utility sink that washer drains into is backing up causing washer to siphon water back in. Advised plumber needed to repair utility sink drain. No issues found with washer.

We serviced a

GE DISHWASHER

Model GDT535PSM0SS

Near Enumclaw, WA 98022

Branden W.

Job Details: 06/14/2022

Customer concern is that dishwasher top console coming off. Found top cover broken and falling off. Needs new console cover and carrier. Next appointment 6/24 1-5; ordrng 1 WD34X24429 (console cvr graphic) and 1 WD12X10469 (dishwasher control)

We serviced a

LG DISHWASHER

Model LDS4821ST

Near Forney, TX 75126

Patrick

Job Details: 06/14/2022

"Customer concern, unit leaking intermittently. No water in drip pan, evidence of leak from door corner. Unable to reproduce leak at this time. Good fill, good spray, good drain. Levelled unit. Must replace door seal. ; ordrng 1 3920DD3005A (Door seal)"

We serviced a

WHIRLPOOL WASHER-FRONTLOAD

Model WFW70HEBW2

Near Lewisville, TX 75067

John

Job Details: 06/14/2022

Came to install control board and drain pump. Found new pump damaged out of box making it unable to be installed. Also found plug from control board damaged and and unable to connect to new drain pump. Will need new wiring harness and drain pump.; ordrng 1 W10746377 (harns-wire) and 1 WPW10605427 (pump-water)