We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ8WW
Near Tacoma, WA 98444
Cameron M.
Job Details:
05/27/2022
"Customer concern is that washer does not drain and spin unit left full of water. Cycle tested unit Found unit not draining. water out of unit, checked for debris in drain pump, none. Found stripped drain pump impeller causing unit to not drain. Tested unit via newfi device. All functions properly with exception of drain pump. Needs new drain pump. Follow up visit scheduled for 6/6 8-12; ordrng 1 WH23X28418 (PUMP DRAIN ASM)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45H6300AW/A2 01
Near Eatonville, WA 98328
Cejay
Job Details:
05/27/2022
Customer concern is that washer is leaking from drain trap. Found washer leaking from drain trap. Cleaned drain seal and threads unit continues to leak needs new drain pump assembly. Follow up scheduled for 06/06 8-12pm; ordrng 1 DC61-02017F (CASE PUMP) and 1 DC97-16991B (ASSY FILTER) and 1 DC31-00181C (MOTOR AC PUMP)
We serviced a
KENMORE REFRIGERATOR
Model 11173022120
Near Rowlett, TX 75089
Patrick
Job Details:
05/27/2022
"Customer concern, frost build up in fz. Found lh ff door and fz door not sealing properly. Heated and reformed gaskets. Doors now sealing. All checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV331AEW/XAA
Near Dallas, TX 75230
Branden W.
Job Details:
05/27/2022
Installed previously ordered belt. Cycle tested and all checks good i
We serviced a
GE DISHWASHER
Model GDT645SYN3FS
Near Dallas, TX 75214
Branden W.
Job Details:
05/27/2022
Customer concern that dishwasher will not dry and leaves residue. Cycle tested in service cycle. Found error stored for low incoming water temp and not heating. Found heater tco tripped causing no heat. Reset tco. Cycle tested. Good heat. Found no mechanical issues. Performed firmware update. Advised to use high quality detergent and drying agent.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV40J3000EW/A2 02
Near Spanaway, WA 98387
Cameron M.
Job Details:
05/27/2022
"Customer concern is that dryer produced weird smell and now does not power on and start cycle. Tested voltage supply to unit, failed. Found tripped breaker. Found shorted contacts in wall power receptacle, causing weird electrical smell. Also found damaged power cable do to shorted power receptacle. Needs new power cord. Installed new power cable. Unable to test unit as power receptacle at the wall is damaged. Advised customer electrician is needed to correct power receptacle. Also advised customer not to plug unit in or restore power at the breaker as it is fire hazard. Advised customer to call if issue persists.; used 1 DC4-30-6 (POWER CORD 6' 4 WIRE 30A) from stock"
We serviced a
GE REFRIGERATOR
Model PFE28KBLNTS
Near Forney, TX 75126
Patrick
Job Details:
05/26/2022
"Customer concern, im inop. Verified. Fz Temps warm. Evap could frosted over, found shorted im mold thermistor, unit thinks its 300*f. No defrost as a result. Must replace im.; O-emld tckt"
We serviced a
GE DISHWASHER
Model GDF610PGJ2BB
Near Mesquite, TX 75181
Patrick
Job Details:
05/26/2022
"Replaced ui, tested unit. All checks good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26ZNHB1
Near Mesquite, TX 75181
Patrick
Job Details:
05/26/2022
"Customer concern, unit not cooling. Verified. No compressor, good fans. Found melted overload. Must replace. ; ordrng 1 5304410951 (Overload relay)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBWW/AA
Near Plano, TX 75093
Chris
Job Details:
05/26/2022
Customer concern is unit not making ice. Manually cycled icemaker. Icemaker not cycling or filling. No ice or frost build up in ice room. Need new icemaker. ; ordrng 1 DA97-13718C (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1300XTVS1
Near Lewisville, TX 75056
Branden W.
Job Details:
05/26/2022
"Customer concern is that dishwasher does not start, does not drain fully and does not dry. Found console buttons unresponsive. Unable to test further without being able to run a cycle. Unit is not economical to repair. Called AHS to advise. They are putting it into replacement options dept. Auth 86CBLI"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near The Colony, TX 75056
Branden W.
Job Details:
05/26/2022
Installed new sump assembly. Cycle tested. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA45N3050AW/A4 01
Near Carrollton, TX 75006
Branden W.
Job Details:
05/26/2022
Customer concern washer smells and has water remaining in it after cycle. Found washer operating as designed. Instructed customer on proper cleaning cycle using a washing machine cleaner. Cycle tested machine. No mechanical issues found. Also found drain hose too far in wall. Secured hose. All checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB6160AWW
Near Carrollton, TX 75007
Chris
Job Details:
05/26/2022
Customer no longer has this unit. Does not need further repair.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV210AEX/XAA
Near Irving, TX 75063
Branden W.
Job Details:
05/26/2022
Customer concern is that dryer does not heat. Found open heating element causing no heat. Replaced heating element. Vacuumed inside of dryer. Cycle tested. All checks good. ; used 1 DC97-14486A ( ELEMENT ASSEMBLY) from stock
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7230HW0
Near Dallas, TX 75211
Branden W.
Job Details:
05/26/2022
Installed new main control. Cycle tested. All components working properly.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5400AW/US 03
Near Tacoma, WA 98446
Cejay
Job Details:
05/26/2022
Customer concern is that washer is not draining. Evacuated water from tub. Checked drain system for clog no debris found. Found seized drain pump causing washer not to drain needs new drain pump assembly. NEW to supply. Advised customer parts show out of stock and may take time to recive.; ordrng 1 DC97-19289H (ASSY PUMP DRAIN)
We serviced a
GE REFRIGERATOR
Model LSS25XSTBSS
Near Carrollton, TX 75010
Chris
Job Details:
05/26/2022
Customer concern is unit having cooling issues in both sections. Found freezer evap fan not running. Is getting power. Need new evap fan motor and blade. ; ordrng 1 WR60X10307 (mtr dc evap fan asm) and 1 WR60X30922 (Fan blade)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBBC/AA14
Near Balch Springs, TX 75180
Patrick
Job Details:
05/26/2022
"Customer concern im inop, found ice compartment frosted over. Must install im repair kit. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Dallas, TX 75218
Patrick
Job Details:
05/26/2022
"Customer concern, fz not defrosting. Unit unplugged and warm on arrival. Unable to properly diagnose unit in current state. Must order def components and replace. ; ordrng 1 W11614809 (Heater harness) and 1 W10882092 (Heater) and 1 W11533213 (Board kit)"
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near Irving, TX 75063
Patrick
Job Details:
05/26/2022
"Customer concern, unit not draining. Fill out water on arrival. Found drain tube fill clog. Replaced from truck stock. Tested unit. All checks good. ; used 1 8269144a (Drain tube) from stock"
We serviced a
HOTPOINT REFRIGERATOR
Model CSH22GRTAWW
Near Irving, TX 75062
Patrick
Job Details:
05/26/2022
"Customer concern, unit making noise. No noise noted on arrival, all fans and compressor running. Temperatures good in both fz and ff. Found ice on fz floor and evidence of leak from im and ice bin. Must replace both. Turned off im.; ordrng 1 WR30X30972 (Ice maker) and 1 WR17X4310 (Ice bin)"
We serviced a
GE DISHWASHER
Model GDT545PSJ2SS
Near Dallas, TX 75220
Branden W.
Job Details:
05/26/2022
Installed new ui board. Cycle tested. All checks good.
We serviced a
LG WASHER-FRONTLOAD
Model WM3770HVA
Near Puyallup, WA 98375
Cameron M.
Job Details:
05/26/2022
"Installed previously ordered door boot. Cycle tested unit 3x, all checks good Collected payment via check payment. Customer declined to retain old part."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AP/US 51
Near Buckley, WA 98321
Cameron M.
Job Details:
05/26/2022
"Installed previously ordered tub,basket and motor assembly. Cycle tested unit 5x,all checks good"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5400AW/A2
Near Enumclaw, WA 98022
Cameron M.
Job Details:
05/26/2022
"Customer concern is that drum baffle is broken and tearing clothes. Found broken baffle, causing clothes to snag and tear during wash cycle. Cycle tested unit, found long drain condition present. Cleaned debris from drain pump, cycle tested unit. All checks good. Needs new drum baffle. follow up visit scheduled for 6-7 10-2 ; ordrng 1 DC66-00508A (BAFFLE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Plano, TX 75024
Chris
Job Details:
05/26/2022
Customer concern is unit not making ice. Ran test 44 in diagnostics. Icemaker not cycling. Needs new icemaker. ; ordrng 1 W10873791 (icemaker)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDPWW/AA 02
Near Plano, TX 75025
Chris
Job Details:
05/26/2022
Replaced icemaker service kit. Unit checks good.
We serviced a
GE DISHWASHER
Model GDF630PGM0WW
Near Allen, TX 75002
Chris
Job Details:
05/26/2022
Customer concern is unit intermittently won't turn on. Checked diagnostics. Unit was powering on and off. All connections good. Will need ui and main board. ; ordrng 1 WD21X26186 (Control board) and 1 WD21X25727 (Configured ui)
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Puyallup, WA 98375
Cameron M.
Job Details:
05/26/2022
"Customer concern is that dishwasher powers off after starting a cycle. Found broken door of rinse aid dispenser. Cycle tested unit 3x, unit advances as far as draining and powerd down. Ran 2 additional cycles, unit advances without issue. Cycle tested unit via service mode. Found no defect. Found main control intermittently loosing voltage and powers down unit. Needs new main control and dispenser. Follow up visit scheduled for 6/3 10-2; ordrng 1 AGM76429511 (MAIN CONTROL) and 1 AGM75469801 (DISPENSER)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5000AW/A2 11
Near Tacoma, WA 98409
Cejay
Job Details:
05/26/2022
Installed previously ordered drain pump motor. Cycle tested unit all checks good
We serviced a
FRIGIDAIRE RANGE
Model FFGF3047LSF
Near Tacoma, WA 98418
Cejay
Job Details:
05/26/2022
Installed previously ordered control and overlay. Cycle tested unit all checks good
We serviced a
GE RANGE
Model JS645SL2SS
Near Garland, TX 75040
Chris
Job Details:
05/26/2022
Replaced cooktop and burner. Tested with customer. Unit checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MTB2156DEW
Near Rowlett, TX 75088
Chris
Job Details:
05/26/2022
Customer concern is unit leaking. Found drain was clogged. Cleared drain. Unit checks good.
We serviced a
AMANA WASHER-TOPLOAD
Model LWM423W
Near Dallas, TX 75240
Branden W.
Job Details:
05/26/2022
"Arrived to install previously ordered drain pump. Found transmission seized, leaking oil and belt broken. Needs new transmission, bearing, seal kit, belt and pump. Called AHS to advise repair is uneconomical. AHS to send to options dept. Auth 86MBRA"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB835DW4
Near Tacoma, WA 98445
Cejay
Job Details:
05/25/2022
Customer concern is that dryer is making a grinding noise during operation. Preformed airflow test failed (yellow) found broken fan wheel causing noise during operation. Needs new fan wheel. Vacuumed excess lint from dryer cabinet. Installed new blower wheel. Cycle tested unit all checks good ; used 1 WP697772 ( WHEEL) from stock
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model GHW9400PW0
Near Tacoma, WA 98444
Cameron M.
Job Details:
05/25/2022
"Customer concern is that washer does not drain. Cycle tested unit via service mode found long drain condition. Once unit drain completely unit is able to achieve high speed spin. Found long drain condition, caused by debris in drain pump. Cleared debris from Drain pump. Cycle tested unit 3x, all checks good. Advised customer on using high quality detergent for best wash results. Also advised customer on regular cleaning intervals for optimal performance."
We serviced a
KENMORE REFRIGERATOR
Model 79573153610
Near Garland, TX 75043
Patrick
Job Details:
05/25/2022
"Replaced compressor and drier. Tested unit, all checks good."
We serviced a
GE DISHWASHER
Model GSD5560G02SS
Near Frisco, TX 75035
Branden W.
Job Details:
05/25/2022
"Found supply valve to dishwasher would not turn. Customer turned off water supply to house. Replaced wash pump, drain pump and drain hose. Unit still not draining fully. New parts are universal fit by GE. Parts did not repair unit. Unable to repair. Called AHS to advise unit not repairable. AHS putting into replacement. Advised customer that supply valve to dishwasher needs to be replaced. Auth 396GALL"
We serviced a
LG WASHER-FRONTLOAD
Model WM3470HWA
Near Puyallup, WA 98372
Cameron M.
Job Details:
05/25/2022
"Unit pulled out of location by customer prior to service call. Customer concern is that washer leaks. During visual inspection of washer found leak evidence from bottom of door, caused by dirty door glass not allowing sufficient seal between door and door boot. Also found Signs of oversuds conditions, causing unit to leak from rear vent during operation. Found both hot and cold water inlet valves leaking, causing water to pool under unit. Turn of water supply to unit to slow leak. Advised customer to not restore water supply to unit. Needs new inlet valves. Requires two technicians to down stack gas dryer. Follow up visit scheduled for 6/3 8-12 ; ordrng 1 5220FR2075L (VALVE ASSEMBLY,INLET) and 1 WH13X20604 (valve assembly inlet HOT)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
05/25/2022
"Customer concern is that dishwasher produces sc error and does not complete cycle. Preformed self test via service mode, unit triggered sc error. Found no debris in drain pump. Checked for restriction in drain hose, good .found failed main control board intermittently not sending voltage to drain pump ,causing sc error and unit not completing cycle. Needs new main control board. Follow up visit scheduled for 6/7 8-12 ; ordrng 1 DD97-00498D (Main pcb)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHW0
Near Gig Harbor, WA 98335
Cejay
Job Details:
05/25/2022
Customer concern is that dishwasher made a noise during operation and now spray arms are not rotating.F4E3 error . Found seized wash motor causing unit not to operate. Needs new wash motor assembly. NEW to supply. Follow up scheduled for 06/02 1-5pm; ordrng 1 W11087376 (pump&motor)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Tacoma, WA 98498
Cejay
Job Details:
05/25/2022
Installed new gearcase and actuator. Calibrated washer. Shifter fault error. Found defective actuator. Needs new actuator. Installed new actuator cycle tested unit all checks good ; used 1 W10913953 ( ACTUATOR) from stock
We serviced a
SAMSUNG RANGE
Model NX58K7850SS/AA
Near Bonney Lake, WA 98391
Cameron M.
Job Details:
05/25/2022
"Installed previously ordered led display. Cycle tested unit, all checks good"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF210ANW/XAA
Near Plano, TX 75024
Chris
Job Details:
05/25/2022
Customer concern is unit noisy. Found basket support broken causing loud noise during spin. Unit will need outer tub and basket replaced. ; ordrng 1 DC97-15871A (Basket) and 1 DC97-15916D (Front tub) and 1 DC97-15931A (Rear tub)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6200EZ/A3
Near Coppell, TX 75019
Branden W.
Job Details:
05/25/2022
Installed new heating element. Vacuumed inside of dryer. Found only 76VAC to dryer causing no heat. Found circuit breaker loose in panel causing power issue. Reset breaker. Unit now heating properly. Performed airflow test. Test failed. Advised to have dryer duct cleaned asap. Also advised to have electrician check breaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Dallas, TX 75243
Patrick
Job Details:
05/25/2022
"Customer concern, dispensing water very slowly, confirmed. Bypassed filter, no change. Verified source line pressure, good. Main inlet valve no opening fully. Must replace.; ordrng 1 W10865826 (Inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richardson, TX 75081
Patrick
Job Details:
05/25/2022
"Customer concern, upper rack falling from track. Must replace adjusters from truck stock. All tests good. ; used 1 W10712395 (Adjusters) from stock"
We serviced a
GE DISHWASHER
Model GLD5660N10SS
Near Irving, TX 75063
Branden W.
Job Details:
05/25/2022
Customer concern is that dishwasher does not turn on. Unable to verify issue. Did find dishwasher leaning forward causing door to not close properly. Lowered rear of dishwasher over an inch. All checks ok at this time.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA56H9000AP/A2 01
Near Irving, TX 75063
Branden W.
Job Details:
05/25/2022
"Customer concern is that washer is leaking from left side. Found top panel paint lamination pealing causing water to track down it and leak from left side. Also found bleach dispenser leaking when filling. Also found drain hose barely in stand pipe. Corrected drain hose and secured. Needs new top assembly, dispenser and tub ring. AHS to supply parts if available. ; ordrng 1 DC63-01749A (COVER TOP) and 1 DC97-18048A (ASSY DRAWER BLEACH) and 1 DC63-01870A (COVER TUB)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB345LFR1
Near Tacoma, WA 98409
Cejay
Job Details:
05/25/2022
Installed previously ordered door latch kit. Cycle tested unit it all checks good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBSR/AA 04
Near Frisco, TX 75035
Chris
Job Details:
05/25/2022
Replaced icemaker kit amd cleared ice. Tested. Unit checks good.
We serviced a
KENMORE REFRIGERATOR
Model 79572489412
Near McKinney, TX 75070
Chris
Job Details:
05/25/2022
"Door assembly did not come with control panel. Ordering panel separate. ; ordrng 1 ACQ87038602 (COVER ASSEMBLY,DISPLAY)"
We serviced a
GE DISHWASHER
Model GDT535PSJ0SS
Near Plano, TX 75025
Chris
Job Details:
05/25/2022
Replaced panel cover. Tested. Unit checks good
We serviced a
WHIRLPOOL WALL OVEN
Model RBS305PDB16
Near Rowlett, TX 75089
Chris
Job Details:
05/25/2022
Customer concern is unit not heating. No heat on bake or broil. Tested thermal cutoff and is open. Needs new cutoff. ; ordrng 1 WP9759243 (thrmst-fix)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDTSR/AA5
Near Garland, TX 75040
Patrick
Job Details:
05/25/2022
"Customer concern, neither ice maker working. Confirmed. Need im repair kit for upper, found ice bucket broken, must replace. Lower im fill tube frozen causing leak. Must replace fill tube and ice maker.; ordrng 1 DA97-07603B (Fzim) and 1 DA82-02698A (Im repair kit) and 1 DA73-00134D (Fzim fill tube) and 1 DA97-14504C (Ice bin)"
We serviced a
KENMORE REFRIGERATOR
Model 79572043112
Near Carrollton, TX 75006
Patrick
Job Details:
05/25/2022
"Customer concern, im inop. Confirmed. Im failure. Replaced. All checks good."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDX655DW1
Near Puyallup, WA 98372
Cameron M.
Job Details:
05/25/2022
"Installed previously ordered timer, cycle tested unit 3x. All checks good"
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Heath, TX 75126
Patrick
Job Details:
05/25/2022
"Customer concern, no ice production. Svc mode, fan feedback error. Ran manual test. No fan operation. Must replace ice box fan. ; saved tckt"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Dallas, TX 75209
Branden W.
Job Details:
05/25/2022
"Customer concern is that dryer is too hot. Performed airflow test, test failed. Cycle tested temperatures on times and auto cycles. Temps at 195 with vent on. Removed vent. Temps at 165. Vacuumed inside of dryer. Reinstalled vent. Advised that dryer ducting is restricted and needs to be cleaned."
We serviced a
KENMORE REFRIGERATOR
Model 2537480240F
Near Dallas, TX 75223
Branden W.
Job Details:
05/25/2022
Customer concern is that ice maker does not work. Has had another tech out who ordered a part. Work order made is for Kenmore not frigidair. Called sears to advise. Per sears. Closing out call. They will contact customer.
We serviced a
WHIRLPOOL WALL OVEN
Model WGE745C0FS00
Near Garland, TX 75040
Chris
Job Details:
05/25/2022
Customer concern is temp in oven not correct. Found unit was set to Celsius. Instructed customer on how to change setting. Set to Fahrenheit. Unit checks good.
We serviced a
MAYTAG RANGE
Model MER6755AAW
Near Spanaway, WA 98387
Cameron M.
Job Details:
05/24/2022
"Installed previously ordered main control and overlay. Cycle tested unit 3x, all checks good"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Tacoma, WA 98445
Cejay
Job Details:
05/24/2022
Customer concern is that sheet is stuck under agitator. Removed agitator found agitator to be damaged. Needs new agitator. Follow up scheduled for 06/01 8-12pm; ordrng 1 W11550891 (AGITATOR)
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9750WW02
Near Tacoma, WA 98406
Cameron M.
Job Details:
05/24/2022
"Customer concern is that washer does not drain and produces sud error. Cycle tested unit, found unit not draining. Found debris in drain pump, cycle no drain condition. Cleaned out drain pump cycle tested unit 3x. All checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1250REC2
Near Lewisville, TX 75067
John
Job Details:
05/24/2022
Installed new inlet vavle. Cracked supply valve to check for leaks and vavle to open. No leaks valve opens properly. Unable to test further because supply valve leaking.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED7500GC0
Near Irving, TX 75060
John
Job Details:
05/24/2022
Customer concern is dryer not heating. Found open thermal cutoff causing unit not to heat. Replaced thermal cutofff from truck stock. All checks good.; used 1 279973 (CUTOFF-TML) from stock
We serviced a
FRIGIDAIRE WALL OVEN
Model FGEW3045KFB
Near Coppell, TX 75019
John
Job Details:
05/24/2022
Installed control board. All checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model NMN
Near Forney, TX 75126
Chris
Job Details:
05/24/2022
Replaced switch. Unit not installed. Could not test.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockwall, TX 75032
Chris
Job Details:
05/24/2022
Replaced owi sensor. On arrival unit was showing f9e1 error for no drain. Unit drained good. Pulled error codes. Also had error for fill valve electrical error. Will need new pump and fill valve. ; ordrng 1 W11412291 (Drain pump) and 1 W11434044 (Fill valve)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model LLV7233AW0
Near Bonney Lake, WA 98391
Cejay
Job Details:
05/24/2022
"Customer concern is that washer is making noise during operation and is not spinning intermittently found failed transmission causing noise during operation and unit not to operate. Needs new gearcase, clutch and motor coupling. Follow up scheduled for 05/31 1-5pm; ordrng 1 3360629 (gear case) and 1 285785 (clutch) and 1 285753A (coupling,motor)"
We serviced a
GE DISHWASHER
Model GDF610PGJ2BB
Near Mesquite, TX 75181
John
Job Details:
05/24/2022
"Came to install new UI Board. While uninstalling unit to remove door, found that the leveling legs are seated all the way down and cabinetry is too close to top of unit to uninstall. Advised Customer that unit will need to be accessible enough to be uninstalled. Customer advised that they will contact RPS once unit is accessible.; O-emld tckt"
We serviced a
GE DISHWASHER
Model GSD3360K65SS
Near Irving, TX 75063
John
Job Details:
05/24/2022
"Customer concern DWnot advancing through cycles and customer noticed a burning smell and it looks like lower spray arm is melted. Inspected spray arm, no issues found. Found drain solenoid burnt and melted causing unit not to drain and burning smell. Needs new drain solenoid.; ordrng 1 WD21X10268 (bracket & solenoid)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ECMS00
Near Heath, TX 75032
Chris
Job Details:
05/24/2022
Customer concern is unit not cooling. Found freezer temp over 20 degrees. Found ice ball at beginning of freezer evap and poor frost pattern. Unit has leak in sealed system.
We serviced a
GE WASHER-FRONTLOAD
Model GFW510SCN2WW
Near Addison, TX 75001
Chris
Job Details:
05/24/2022
Replaced door boot. Tested with customer. Unit checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED75HEFW1
Near Dallas, TX 75252
Chris
Job Details:
05/24/2022
Customer concern is unit not drying. Ran unit and is heating. Ran vent test and unit failed. Customer will need to have vent cleaned.
We serviced a
HOTPOINT DISHWASHER
Model HDF330PGR0WW
Near Puyallup, WA 98374
Cejay
Job Details:
05/24/2022
Installed previously ordered main conduit and diverter cap as per GE. Issues still persists. Called GE tech support per recommendation unit needs new mid spray arm and wash pump. GE to supply.; ordrng 1 WD19X27178 (WASH PUMP SERVICE KIT) and 1 WD22X27740 (MID SPRAY ARM ASEMBLY)
We serviced a
KENMORE WASHER-TOPLOAD
Model 1102381200
Near Spanaway, WA 98387
Cejay
Job Details:
05/24/2022
Called pro tool for incorrect model and serial information. Instructed to close call. SHS will contact customer.
We serviced a
KENMORE DISHWASHER
Model 66513112K701
Near Tacoma, WA 98409
Cameron M.
Job Details:
05/24/2022
"Customer concern is that dishwasher doesn't start cycle with press of start button. Found disconnected wire to door switch ,causing unit to not start cycle. Also found prolonged leaking vent seals , causing unit to leak alot of water during operation. Needs new vent, gasket, and inner door panel. Parts show NLA called authorization department, claims denied as it's structural component. Claims number #cccq5x3bf1ef; O-emld tckt"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5640XW0
Near Coppell, TX 75019
John
Job Details:
05/24/2022
Installed new lid lock and control board. All checks ok.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8127LC0
Near Wylie, TX 75098
Chris
Job Details:
05/24/2022
Customer concern is unit not heating. Found unit not getting one leg of power. At outlet it's getting correct voltage. One of the contacts inside outlet not tight. Was able to get unit to work by bending prong on cord. Cord tested OK. Customer will get outlet changed.
We serviced a
KENMORE REFRIGERATOR
Model 111.7550512
Near Rockwall, TX 75087
Chris
Job Details:
05/24/2022
Customer concern is frosting in freezer. Needs new door seal. ; ordrng 1 30123-0005100-03 (Freezer door seal)
We serviced a
KENMORE DRYER-ELECTRIC
Model 7.95662E+11
Near Coppell, TX 75019
John
Job Details:
05/24/2022
"Customer concern is that the lint screen and lint screen guide are broken. Confirmed lint screen and guide are in fact broken. Needs new lint screen and guide assy. ; ordrng 1 4974EL1002B (GUIDE,FILTER) and 1 3550EL1005C (COVER,GUIDE) and 1 5231EL1001C (FILTER ASSEMBLY,LINT)"
We serviced a
FRIGIDAIRE WASHER-FRONTLOAD
Model FAFW3801LW4
Near Dallas, TX 75248
John
Job Details:
05/24/2022
"Came to install new drain pump. Once original pump was removed, found random bits of cloth clogging drain pump. Replaced pump, cycle tested all checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV52J8700EP/A2
Near Tacoma, WA 98408
Cameron M.
Job Details:
05/24/2022
"Customer concern is that dryer powers on but does not start cycle. Found seized and failed idler pulley ,causing unit to power but not start cycle by triggering belt switch. Needs new idler pulley. Installed new idler pulley. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit, preformed airflow test pass(green) all checks good. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
We serviced a
GE RANGE
Model PGS950SEF3SS
Near Puyallup, WA 98373
Cameron M.
Job Details:
05/24/2022
"Installed new main control board, cycle tested unit bake and broil, on both upper and lower ovens 3x all checks good"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Puyallup, WA 98373
Cameron M.
Job Details:
05/24/2022
"Customer concern is that dryer does not dry clothes fully. Preformed airflow test, failed (yellow).preformed temperature checks, good. Advised customer on proper loading practices. Also advised customer on proper installation of vent hose. Collected 95.00 trip fee via card Payment"
We serviced a
WHIRLPOOL WALL OVEN
Model RBS305PDQ2
Near Irving, TX 75063
John
Job Details:
05/23/2022
Installed new hinges. Door closes significantly better.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SR/AA
Near Carrollton, TX 75006
Patrick
Job Details:
05/23/2022
"Found condenser coil 100% blocked, hot air coming from machine compartment. Cleaned coil and left to run for 1hr. No joy. Recharged unit, must return for leak detection. ; schdld next appmnt for 5/31 TUE 1-5"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45T6000A
Near Farmers Branch, TX 75234
Patrick
Job Details:
05/23/2022
"Customer concern, unit not filling with enough water. Calibrated unit. Ran normal cycle, empty. Good 2in level. Added load, ran normal. All checks good."
We serviced a
KENMORE REFRIGERATOR
Model 79551833410
Near Frisco, TX 75034
Chris
Job Details:
05/23/2022
Replaced icemaker. Tested. Cycled and filled good.
We serviced a
KENMORE DRYER-ELECTRIC
Model 11068837700
Near Tacoma, WA 98405
Cejay
Job Details:
05/23/2022
Customer concern is that dryer is heating during air cycle. Found stuck relay causing dryer to heat during air Cycle needs new heater relay. Follow up scheduled for 05/27 1-5pm; ordrng 1 WP3405281 (relay)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA52M7750AW/A4
Near Spanaway, WA 98387
Cameron M.
Job Details:
05/23/2022
"Customer concern is that washer run cold valve continuously, Customer had to turn water off at valve to stop flow. Found 4c error via service mode. Found inlet valve stuck open, causing unit to fill continuously even with disconnected from main power supply. Verified pressure hose connections,good. Needs new inlet valve follow up visit scheduled for 6/2 1-5; ordrng 1 DC97-15459G (INLET VALVE)"
We serviced a
WHIRLPOOL WALL OVEN
Model RBS305PDQ2
Near Irving, TX 75063
John
Job Details:
05/23/2022
Installed new hinges. Door closes significantly better.
We serviced a
GE DISHWASHER
Model ZBD6880NOOSS
Near Dallas, TX 75230
John
Job Details:
05/23/2022
"Customer concern is that they heard a loud pop when opening door, as well as rust on top rack and broken silverware basket. Found both door hinge cables broken and confirmed rust on upper rack. Also found both spray arms clogged with debris. Needs new silverware basket, door cables, and spray arms. ; ordrng 1 WD28X10410 (dishrack upper) and 1 WD28X10128 (Silverware basket) and 2 WD01X10393 (cable)s and 1 WD22X10047 (spary arm) and 1 WD22X10048 (spray arm)"
We serviced a
GE DISHWASHER
Model ADW1100N35WW
Near Tacoma, WA 98418
Cejay
Job Details:
05/23/2022
Customer concern is that dishwasher stopped working in the middle of prewash cycle. No power to unit. Found tripped breaker. Restored power to unit. Cycle tested unit. Cycle completed all checks good
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SR/AA
Near Carrollton, TX 75006
Patrick
Job Details:
05/23/2022
"Found condenser coil 100% blocked, hot air coming from machine compartment. Cleaned coil and left to run for 1hr. No joy. Recharged unit, must return for leak detection. ; schdld next appmnt for 5/31 TUE 1-5"
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA
Near Frisco, TX 75035
Chris
Job Details:
05/23/2022
Customer concern is unit stopped during cycle and gave leak error. Said it only happened the one time. Unit just finished full cycle on arrival. Pulled unit out. Base was dry. Ran diagnostic cycle. No errors or sign of leak.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5400AV/US 03
Near Dallas, TX 75249
John
Job Details:
05/23/2022
Installed new drain pump and pressure switch. All checks good.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6300AV/US
Near Spanaway, WA 98387
Cameron M.
Job Details:
05/23/2022
"Customer concern is that washer does not power or start cycle. Confirmed outlet wired correctly. Tested voltage from outlet good 120v supply. Verified function of noise filter, good. Tested voltage to sub pcb, good. Needs new sub pcb assembly. Advised customer part shows out of stock, may take time to get parts. Customer declined repair at this time. Collected 95.00 trip fee via"