We serviced a
KENMORE DRYER-ELECTRIC
Model 11061652022
Near Tacoma, WA 98405
Cameron M.
Job Details: 06/16/2022
"Customer concern is that dryer top gets hot and not drying clothes properly, also door not closing fully. Preformed airflow test, failed (yellow).found front panel bent at hinges, causing unit to not close fully. Also found power cord not mounted properly in strain relief, causing customer ability to see wire of power cord. Straightened front panel allowing door to close properly. Reseated power cord in strain relief. Cycle tested unit all checks good. Advised customer dryer vent duct needs to be cleaned."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Dallas, TX 75220
Patrick
Job Details: 06/16/2022
"Customer concern, fz temp display sometimes shows -10 before returning to set point. Unit likely programmed to increase cooling with extended door opening and or start of defrost cycle."
We serviced a
LG DISHWASHER
Model LUDP8997SN
Near Puyallup, WA 98374
Branden W.
Job Details: 06/16/2022
Customer concern is that dishwasher produces NE error. Found 120vac to various motor. Motor ohms at 4k. Motor does not operate. Needs new motor. Next appointment 6/23 1-5; ordrng 1 4681ED3001D (MOTOR ASSEMBLY)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5540SQ0
Near Spanaway, WA 98387
Branden W.
Job Details: 06/16/2022
Customer concern is that washer leaks from left side. Found hole in hose from pump to drain. Needs new hose. Unit missing front feet.; ordrng 1 WPW10096921 (hose)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Irving, TX 75061
John
Job Details: 06/16/2022
Customer concern upper dish rack adjuster is broken. Confirmed both adjusters dry rotted and cracked. Needs both adjusters replaced.; ordrng 4 WPW10195840 (positioner)s and 2 WPW10546503 (adjuster)s and 4 WPW10195839 (dishrack adjuster)s and 1 WPW10588164 (housing left) and 1 WPW10588165 (housing right) and 2 WPW10250162 (cover)s
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2465NF1A
Near Irving, TX 75038
John
Job Details: 06/16/2022
Customer concern buttons not responding. Found plug that hold ribbon cable on control board broken causing ribbon cable to not hold in place. Also found sweeper seal disconnected from door. Needs new UI and Control Board and sweeper seal. AHS to supply out of stock parts.; ordrng 1 807545704 (console assembly) and 1 5304514670 (Control board) and 1 809006501 (gasket)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Irving, TX 75061
John
Job Details: 06/16/2022
Customer concern upper dish rack adjuster is broken. Confirmed both adjusters dry rotted and cracked. Needs both adjusters replaced.; ordrng 4 WPW10195840 (positioner)s and 2 WPW10546503 (adjuster)s and 4 WPW10195839 (dishrack adjuster)s and 1 WPW10588164 (housing left) and 1 WPW10588165 (housing right) and 2 WPW10250162 (cover)s
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW6200KW
Near Garland, TX 75043
Patrick
Job Details: 06/16/2022
"Address incorrect. Customer has two locations, must call warranty company to amend address and model information."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDX655DW0
Near Lewisville, TX 75067
Chris
Job Details: 06/16/2022
"Customer concern is unit not heating. Found open heating element. Needs new element. ; ordrng 1 279838 (element,heater)"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Frisco, TX 75035
Chris
Job Details: 06/16/2022
"Customer concern is unit not heating. Found open heating element. Replaced element. Tested. Unit checks good. ; used 1 279838 (ELEMENT,HEATER) from stock"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED6630HW1
Near Frisco, TX 75033
Chris
Job Details: 06/16/2022
Customer concern is unit not drying. Found unit heating good not yellow light on airflow tester which is poor for electric dryers. Instructed customer on vent cleaning.
We serviced a
GE WALL OVEN
Model JT952S0K3SS
Near Dallas, TX 75214
John
Job Details: 06/16/2022
Customer concern is wall oven shuts off while in operation. Found upper fan barely spinning and bearings grinding causing unit to over heat and reset. Needs new upper fan. Also found blocking underneath oven not strong suitable for removal and re-installatiin. Advised Customer that oven support structure will need to be repaired before repair can be completed.; ordrng 1 WB26T10018 (fan assy)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AC/US
Near Puyallup, WA 98373
Branden W.
Job Details: 06/16/2022
Customer concern is that door boot is torn. Replaced torn door boot. Cycle tested. All checks good. Left failed part with customer as it caused leak.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WV6OM9900AV5
Near Dallas, TX 75240
Chris
Job Details: 06/16/2022
Customer concern is unit leaking. Found top washer leaking from fabric softener dispenser. Needs new seal per Samsung. ; ordrng 1 DC62-00702A (Seal)
We serviced a
LG WASHER-FRONTLOAD
Model WM4370HKA
Near Garland, TX 75042
Chris
Job Details: 06/16/2022
Replaced valves and pressure switch. Tested. Unit checks. No leaks.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45T6000AW/A5 53
Near Tacoma, WA 98404
Branden W.
Job Details: 06/16/2022
Customer concern is that washer makes noise. Found drain pump clogged and unmounted causing no drain and noise. Cleaned and mounted pump. Cycle tested with a load of towels. No mechanical issues found. All checks ok.
We serviced a
MAYTAG DRYER-ELECTRIC
Model SDE3606AYW
Near Tacoma, WA 98445
Branden W.
Job Details: 06/16/2022
Customer concern is that dryer does not start. Found open thermal fuse causing unit to not start. Replaced fuse. Performed airflow test. Test good. Performed temperature check. Temperatures in range. All checks ok. ; used 1 WP40113801 (FUSE) from stock
We serviced a
GE DISHWASHER
Model ZBD6880NOOSS
Near Dallas, TX 75230
John
Job Details: 06/16/2022
Customer concern unit not mounted flush to cabinetry. Found screw holes for mount to big cause screws to loosen and unit to move. Straightened unit in space and drilled new holes for mounting screws. All checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC465HW2
Near Puyallup, WA 98371
Cameron M.
Job Details: 06/16/2022
"Customer concern is that washer makes noise during operation. checked for error codes via service mode found none.Cycle tested unit empty, found no mechanical defect. Cycle tested unit with customer provided load, found no defect. No mechanical defects found at time of service. Advised customer to monitor and call if issue persists."
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.63032101
Near Carrollton, TX 75006
John
Job Details: 06/15/2022
Customer concern dryer not heating. Found open thermal fuse causing no heat. Replaced thermal cut off from truck stock. Unit now heats. Ran vent checks and them check. Vent check fails yellow. Temp check fails. Temp inside unit remains the same for 1 minute then climbs very slowly. Removed blower and blower housing and found an abundance of lint build up. Removed lint build up and Temp checked again. Temp now in range as it should be. Advised Customer about having vents cleaned. ; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDC215EW0
Near Garland, TX 75043
Patrick
Job Details: 06/15/2022
"Customer concern, unit not turning or heating. Replaced blown thermal fuse. Tested unit. All checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW2
Near Garland, TX 75043
Patrick
Job Details: 06/15/2022
"Customer concern, no wash or spin. Found drive pulley and cam worn smooth. Replaced from truck stock, tested unit. All checks good. ; used 1 W10721967 (CAM) from stock"
We serviced a
GE DISHWASHER
Model GDF520PGJ5BB
Near Coppell, TX 75019
John
Job Details: 06/15/2022
Installed new spray arms and wiring harness. Unit now heats and washes properly. All checks good.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV42H5200EW/A3 03
Near Irving, TX 75060
John
Job Details: 06/15/2022
"Customer concern dryer making metal on metal noise. Found idler pulley separated from braket and belt rubbing on metal bearing. Replaced idler assy and belt from truck stock.; used 1 6602-001655 (BELT), and 1 DC93-00634A (IDLER ASSEMBLY) from stock"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA5471ABP/XAA
Near Irving, TX 75060
John
Job Details: 06/15/2022
Customer concern washer not filling with water. Customer stated that it only happened once after a load of jeans was put in. Tested inlet valves on cold warm and hot. Valves check good. Tested unit with load of clothes. Unit senses and adjusts properly then fills. Advised Customer about proper load size and distribution. Unit functioning as designed.
We serviced a
LG WASHER-FRONTLOAD
Model WM2301HR
Near Dallas, TX 75229
Patrick
Job Details: 06/15/2022
"Customer concern, unit loud. Confirmed. Found splines on rotor worn smooth, must replace. ; ordrng 1 $83.36 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXB01
Near Dallas, TX 75211
Patrick
Job Details: 06/15/2022
Replaced door closer and damper assy. Tested unit all checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED49STBW1
Near Frisco, TX 75035
Chris
Job Details: 06/15/2022
Customer concern is unit not heating. Found open operating thermostat. Need to replace thermostat. ; ordrng 1 WP8318268 (thermostat)
We serviced a
KENMORE REFRIGERATOR
Model 11175505020
Near Allen, TX 75002
Chris
Job Details: 06/15/2022
Customer concern is unit leaking. Found Crack in flow meter on valve spraying out. Need new flow meter. ; ordrng 1 60148-0001702-00 (Flow meter)
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298AARS 01
Near Murphy, TX 75094
Chris
Job Details: 06/15/2022
Replaced fan motor and blade. Fan running good.
We serviced a
GE WASHER-FRONTLOAD
Model WCVH4800K2WW
Near Gig Harbor, WA 98332
Cameron M.
Job Details: 06/15/2022
"Customer concern is that washer clicks at beginning of cycle but not run cycle. Cycle tested unit, found door lock failing to lock, causing unit to not run cycle. Unable to fully test unit, as unit does not lock. Needs new door lock. follow up visit scheduled for 6/23 1-5; ordrng 1 WH10X10008 (door lock)"
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA 00
Near Puyallup, WA 98373
Branden W.
Job Details: 06/15/2022
Customer concern is that normal light flashes and unit does not run. Normal light is leak error. Unit running cycle at time of service. Found inlet valve leaking causing issue. Replaced inlet valve. Cycle tested. All checks good. Customer removed baseboard trim that was installed in front of dishwasher. ; used 1 DD81-02265A (INLET VALVE) from stock
We serviced a
KENMORE WASHER-FRONTLOAD
Model 110.47081601
Near Tacoma, WA 98498
Cameron M.
Job Details: 06/15/2022
"Customer concern is that washer does not drain completely and makes noise during spin cycle. Cycle tested unit with customer provided load of mix hand towels and bath towels. Found failed tub bearing, causing unit to make noise during spin cycle. Cleared debris from drain pump. Needs new basket asm, rear tub and tub seal. Advised customer parts show NLA. AHS to supply parts. Advised customer unit needs to be made accessible for return visit. Requires auth ; ordrng 1 8182247 (basket) and 1 WP8181673 (gasket) and 1 W10772618 (tub-outer)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mesquite, TX 75181
Patrick
Job Details: 06/15/2022
"Replaced keypad and door latch. Tested unit, all checks good"
We serviced a
AMANA DISHWASHER
Model ADB1100AWB4
Near Irving, TX 75062
John
Job Details: 06/15/2022
"Customer concern is DW not filling with water. Upon arrival customer states that the hot water is shut off to the building. Tested inlet vavle, checks good. Found water supply vavle under sink closed. Opened valve. Unable to test further do to water being unavailable. Informed Customer to contact RPS if any issues arise once water is restored."
We serviced a
LG REFRIGERATOR
Model LFX31925ST/06
Near Rockwall, TX 75032
Patrick
Job Details: 06/15/2022
Replaced inlet valve. Tested unit. All checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZO
Near Orting, WA 98360
Branden W.
Job Details: 06/15/2022
Customer concern is that airgap leaks when dishwasher drains. Found hose from airgap to disposal partially clogged causing water to back up into airgap and leak out. Cleaned hose. Cycle tested. All checks good.
We serviced a
GE RANGE
Model JBP66W0B2WW
Near Buckley, WA 98321
Branden W.
Job Details: 06/15/2022
"Customer concern is that oven produced toxic smell when broiling, bake Temps are off. And smoke comes out by surface element switches. Cycle tested all components. No issues found. All wiring is good. No smells at time of service. Tested bake temperatures at 350, 400, 425 and 450. All Temps within range. No issues found at this time. Advised to monitor and call if issues return."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS2A
Near Tacoma, WA 98418
Branden W.
Job Details: 06/15/2022
"Customer concern is that dishwasher leaks. Cycle tested, unable to duplicate concern. All seals look good. Did find suds in unit even on 4th fill. Advised to monitor for suds condition possibly causing leak. No other issues found at this time. Advised to call if issue persists."
We serviced a
LG DISHWASHER
Model LDS5040ST
Near Coppell, TX 75019
John
Job Details: 06/15/2022
Cuwtomer concern DW giving NE error about half way through cycle andnot finishing cycle also making grinding noise. Found wash motor bearings making constant noise and getting louder throughout cycle until unit stops and gives NE error. Needs new circulation pump.; ordrng 1 4681ED1004B (Circulation pump)
We serviced a
KENMORE DRYER-GAS
Model 11076842500
Near Orting, WA 98360
Branden W.
Job Details: 06/15/2022
Customer concern is that dryer is still not heating. Has had vent replaced. Found gas valve coils failing to open valve after unit has been running a short time. Replaced coil set. All checks good. No labor charge. ; used 1 279834 (2 COIL GAS VALVE SET) from stock
We serviced a
ELECTROLUX REFRIGERATOR
Model EI23BC35KS5
Near Rowlett, TX 75089
Patrick
Job Details: 06/15/2022
Replaced im and release lever. Tested unit. All checks good.
We serviced a
KENMORE WASHER-TOPLOAD
Model 11026852503
Near DuPont, WA 98327
Cameron M.
Job Details: 06/15/2022
"Installed previously ordered lid switch, cycle tested unit 3x all checks good."
We serviced a
GE DRYER-ELECTRIC
Model GTDS850ED0WS
Near Farmers Branch, TX 75234
John
Job Details: 06/15/2022
"Cuatomer concern is dryer making loud noise. Found idler pully cracked as well as rear drum supports lose and wobbling. Needs new idler pulley, drum supports, and belt.; ordrng 1 WE12M38 (idler arm asm) and 2 WE03X10016 (roller asm wheel)s and 1 WE12M37 (belt)"
We serviced a
GE REFRIGERATOR
Model TFX26PPDAWW
Near Wylie, TX 75098
Chris
Job Details: 06/15/2022
Replaced defrost components. Unit checks good.
We serviced a
KENMORE REFRIGERATOR
Model 111.75505120
Near Rockwall, TX 75087
Chris
Job Details: 06/15/2022
Installed door seal. Door closing good and making good seal. Customer will monitor ice build up.
We serviced a
MAYTAG WASHER-TOPLOAD
Model PAVT244AWW
Near Rockwall, TX 75087
Chris
Job Details: 06/15/2022
Customer concern is unit not spinning. Found pulley broken. Sliding off gearcase shaft. Need new thrust bearing kit. ; ordrng 1 12002213 (cam pulley kit)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EW/A2
Near Dallas, TX 75244
John
Job Details: 06/15/2022
Customer concern is dryer not heating. Confirmed dryer not heating. Found open thermal cut off causing no heat condition. Replaced thermal cut off from truck stock. All checks good.; used 1 DC96-00887C (THERMAL CUT-OFF) from stock
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7040DW1
Near Dallas, TX 75243
John
Job Details: 06/15/2022
"Installed new slider. Cycle tested, unit only fills for approx.10 seconds and then stops and inlet valves are humming. Needs new inlet valve. Found service valves to be stuck open. Advised customer that a plumber will be necessary in order to complete repair. Customer advised that she will contact RPS once valves are changed. ; ordrng 1 W11220230 (valve)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4950XW2
Near Spanaway, WA 98387
Branden W.
Job Details: 06/15/2022
Customer concern is that washer will not drain. Found stripped pump impeller causing no drain. Needs new drain pump. Next appointment 6/21 1-5; ordrng 1 WPW10276397 (drain pump assy)
We serviced a
KENMORE WASHER-TOPLOAD
Model 11022342511
Near Tacoma, WA 98445
Cameron M.
Job Details: 06/15/2022
Customer concern is that agitator boke. Found broken agitator at base where it mounts to washplate. Causing poor wash quality. Needs new agitator tower. Follow up visit scheduled 6/23 8-12; ordrng 1 W10836692 (agitator)
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWB765FW0
Near Allen, TX 75013
Chris
Job Details: 06/15/2022
Customer concern is unit not filling with enough water. Ran diagnostic cycle. No errors. Tested normal cycle. Normal water level. Instructed customer.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED49STBW1
Near Frisco, TX 75035
Chris
Job Details: 06/15/2022
Customer concern is unit not heating. Found open operating thermostat. Need to replace thermostat. ; ordrng 1 WP8318268 (thermostat)
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050US/AA 03
Near Frisco, TX 75035
Chris
Job Details: 06/15/2022
Customer concern is unit not washing. Burning smell. Found wash motor windings burned. Will need new sump assembly. ; ordrng 1 DD82-01353A (Sump)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50F9A7DSW/A2
Near University Place, WA 98466
Cameron M.
Job Details: 06/14/2022
"Installed new lid lock, cycle tested unit 10x. All checks good"
We serviced a
KENMORE WASHER-TOPLOAD
Model 79631552610
Near Spanaway, WA 98387
Cameron M.
Job Details: 06/14/2022
"Customer concern is that washplate broke. Found washplate screw sheared off, causing zero agitation during wash cycle. Needs new gearcase, washplate and screw. advised customer warranty provides parts, call for return visit when parts arrive. ; ordrng 1 AGZ72909701 (WASHPLATE) and 1 FAB32139901 (SCREW) and 1 AEN73131403 (GEARCASE)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW5200VQ2
Near Puyallup, WA 98375
Cameron M.
Job Details: 06/14/2022
"Customer concern is that washer does not drain. Found tripped breaker, causing unit to not power. Restored power, tested unit in spin cycle. NO issue. Tested unit with customer provided load of towels, no issue with drive system. Found failing timer not advancing cycle. Also found failed dog agits, causing no agitation. Needs timer and agits. Follow up visit scheduled for 6/21 8-12; ordrng 1 WPW10175553 (timer) and 1 80040 (agitator dogs)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Graham, WA 98338
Cameron M.
Job Details: 06/14/2022
"Customer concern is that dishwasher leaks a little water during every use. On initial inspection found door makes contact with cabinet, due to unit being un-level. Leveled unit. also Found water leaking from float switch. Caused by detergent build up. Cleared float switch cycle tested unit 10x. All checks good"
We serviced a
SAMSUNG DISHWASHER
Model DW80J7550UG/AA
Near Garland, TX 75043
John
Job Details: 06/14/2022
Installed new circulation pump. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA56H9000AP/A2
Near Carrollton, TX 75007
Chris
Job Details: 06/14/2022
Customer concern is unit making noise during wash. Found cracked gear on gearcase. Will need new motor and gearcase. ; ordrng 1 DC93-00236B (Motor) and 1 DC97-15494F (Gearcase)
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Bonney Lake, WA 98391
Branden W.
Job Details: 06/14/2022
Customer concern is that dishwasher still stops mid cycle and produces 5C error. Found debris lodged in drain pump causing pump to draw more than 15 watts causing error code. Cleaned pump. Cycle tested. All checks good.
We serviced a
HOTPOINT RANGE
Model RK966G03BG
Near Carrollton, TX 75007
Chris
Job Details: 06/14/2022
Customer concern is unit it won't bake or broil. Found broken bake element and twisted broil element. Also lock broken. Will need new elements and lock. Unable to find part numbers or availability. ; O-emld tckt
We serviced a
SAMSUNG RANGE
Model NE59M6850SG/AA
Near Lewisville, TX 75057
Chris
Job Details: 06/14/2022
Customer concern is cooktop hot light stays on. Found back right burner thermostat swis stuck closed. Will need new back right element. ; ordrng 1 DG47-00060A (Element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near The Colony, TX 75056
Chris
Job Details: 06/14/2022
Replaced heater and lights. Unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Wylie, TX 75098
Chris
Job Details: 06/14/2022
Customer concern is unit would not wash. Found error for float switch. Switch was stuck open. Freed float. Switch now working good. Tested unit with customer. Unit checks good
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB855DC3
Near Rockwall, TX 75032
Chris
Job Details: 06/14/2022
Replaced drain pump. Ran cycle. Unit checks good.
We serviced a
LG WASHER-TOPLOAD
Model WT7800CV
Near Bonney Lake, WA 98391
Branden W.
Job Details: 06/14/2022
"Customer concern is that washer has flakes and mold. Found dried dirt/detergent. Removed washplate, customer cleaned plate. Advised about running clean washer cycle. Found drain hose too far in wall past P trap. Corrected and secured with zip tie. No mechanical issues found."
We serviced a
KENMORE DISHWASHER
Model 665.13592K600
Near Bonney Lake, WA 98391
Branden W.
Job Details: 06/14/2022
Customer concern is that dishwasher door does not latch and unit leaked. Found upper rack spray arm came out of alignment carrier causing rack to not go all the way in and water to spray at door. Corrected arm. Cycle tested. No leaks. All checks ok.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA 01
Near Lake Tapps, WA 98391
Branden W.
Job Details: 06/14/2022
Customer concern is that 3rd rack is stuck and top spray arm came off. Found upper spray arm popped out of drop down. Reinstalled spray arm. Found left track stop for 3rd rack lodged behind roller causing rack to not come out. Removed roller. Reset track. All checks good.
We serviced a
KENMORE REFRIGERATOR
Model 1116120712
Near Garland, TX 75040
Chris
Job Details: 06/14/2022
Customer concern is unit leaking. Found connection at water valve inside ff door dripping. Cut water line to straighten. Reconnected. No leak after. Unit checks good.
We serviced a
GE DISHWASHER
Model GDF540HSD0SS
Near Carrollton, TX 75007
John
Job Details: 06/14/2022
"Customer concern DW not heating. Checked thermal fuse. Fuse not tripped. Checked element, fails continuity. Ohmed out thermoster in flood switch checks good. Needs new heating element.; ordrng 1 WD05X24776 (Element)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Coppell, TX 75019
John
Job Details: 06/14/2022
Installed new sump assy and drain pump. All checks good.
We serviced a
KENMORE REFRIGERATOR
Model 79551839410
Near Dallas, TX 75235
Patrick
Job Details: 06/14/2022
"Customer concern, warm Temps in freezer. Confirmed. All fans running, compressor running. Must replace compressor. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED22DQXXN00
Near Irving, TX 75062
Patrick
Job Details: 06/14/2022
Replaced water valve. Tested unit. Job complete.
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS05
Near Frisco, TX 75034
Chris
Job Details: 06/14/2022
Customer concern is microwave won't run. Showing error f6e8. Communication error with microwave manager. Will need to replace board per tech sheet. ; ordrng 1 W10915648 (cntrl-elec) and 1 W10211972 (switch)
We serviced a
HOTPOINT RANGE
Model RGB740BEHBWH
Near Irving, TX 75060
Patrick
Job Details: 06/14/2022
"Customer concern, no igniter. Must replace igniter. ; ordrng 1 WB2X9154 (Igniter)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18IL6JW3
Near Grand Prairie, TX 75050
Patrick
Job Details: 06/14/2022
"Found drain tube clogged in wall of unit. Blew clog out. Tested unit, all checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Dallas, TX 75236
Patrick
Job Details: 06/14/2022
"Replaced harness and control, tested unit. All checks good."
We serviced a
GE RANGE
Model ZGP366NR5SS
Near Dallas, TX 75230
Chris
Job Details: 06/14/2022
Customer concern is oven won't heat and issues with burners sparking. Found weak bake ignitor. Also burners sparking due to no simmer. Will need new burners and electrodes. ; ordrng 1 WB13X27503 (module spark) and 6 WB13T10065 (ignitor)s and 6 WB16X26480 (burner head asm (18k)s and 6 WB28T10159 (burner orifice)s and 1 WB13X25264 (range igniter glowba)
We serviced a
GE WALL OVEN
Model PT7550SF6SS
Near Plano, TX 75093
Chris
Job Details: 06/14/2022
Customer concern is unit not heating at correct temperature. Checked temperature with thermocouple. Customer wanted temp raised. Offset temp 15 degrees. Rack holder on right side rusted. Ordering right rack holder. ; ordrng 1 WB48X21765 (guide ovn rack rt)
We serviced a
GE DRYER-ELECTRIC
Model GTD33EASK0WW
Near Plano, TX 75024
John
Job Details: 06/14/2022
"Customer concern is dryer taking too long to dry clothes. Ran vent check, Yellow. Ran temp check and found unit not heating on air fluff and heating between 120 and 150 on normal and between 105 and 130 on delicate. Needs new operating thermostat; ordrng 1 WE04X26214 (thermostat)"
We serviced a
AMANA DISHWASHER
Model DWA22AB0
Near Spanaway, WA 98387
Branden W.
Job Details: 06/14/2022
"Customer concern unit not cleaning. Found water supply turned off under sink. Turned water on. Unit filled. Cycle tested. All wash components operating properly. Good water pressure and spray pattern. Dishwasher failed to drain. Found factory plug still installed in garbage disposal that dishwasher drain is hooked up to. Advised that plug in disposal needs to be removed (customer already has plumber on sight) no mechanical issues found with dishwasher. Per AHS, no secondary coverage. Only 1 dishwasher covered. Advised customer to call AHS to confirm proper coverage levels. Dishwasher not mounted in cabinet properly causing door to not close properly. Customer is aware."
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHWE300VF00
Near Graham, WA 98338
Branden W.
Job Details: 06/14/2022
Installed new door lock. Cycle tested through service mode and spin cycle. Unit operating properly at this time.
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5000AW/A2
Near Gig Harbor, WA 98335
Cameron M.
Job Details: 06/14/2022
"Installed previously ordered drain pump. Cycle tested unit 10x,all checks good."
We serviced a
GE REFRIGERATOR
Model TFX25ZPBCWW
Near Dallas, TX 75204
Patrick
Job Details: 06/14/2022
"Customer concern, unit leaking, found cracked water tube at im fill valve. Removed damaged portion, reinstalled. Leak repaired. Found condenser fan not spinning. Voltage good, must replace condenser fan. ; ordrng 1 WR60X187 (Condenser fan motor)"
We serviced a
GE REFRIGERATOR
Model PFE28KBLNTS
Near Forney, TX 75126
Patrick
Job Details: 06/14/2022
"Unit not cooling. Compressor pulling vacuum. Charged and dyed, please reschedule for 1-2 weeks from today for leak detection. ; O-emld tckt"
We serviced a
LG WASHER-FRONTLOAD
Model WM3600HWH 01
Near Edgewood, WA 98372
Branden W.
Job Details: 06/14/2022
Customer concern is that washer will not drain. Found utility sink that washer drains into is backing up causing washer to siphon water back in. Advised plumber needed to repair utility sink drain. No issues found with washer.
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Enumclaw, WA 98022
Branden W.
Job Details: 06/14/2022
Customer concern is that dishwasher top console coming off. Found top cover broken and falling off. Needs new console cover and carrier. Next appointment 6/24 1-5; ordrng 1 WD34X24429 (console cvr graphic) and 1 WD12X10469 (dishwasher control)
We serviced a
LG DISHWASHER
Model LDS4821ST
Near Forney, TX 75126
Patrick
Job Details: 06/14/2022
"Customer concern, unit leaking intermittently. No water in drip pan, evidence of leak from door corner. Unable to reproduce leak at this time. Good fill, good spray, good drain. Levelled unit. Must replace door seal. ; ordrng 1 3920DD3005A (Door seal)"
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW70HEBW2
Near Lewisville, TX 75067
John
Job Details: 06/14/2022
Came to install control board and drain pump. Found new pump damaged out of box making it unable to be installed. Also found plug from control board damaged and and unable to connect to new drain pump. Will need new wiring harness and drain pump.; ordrng 1 W10746377 (harns-wire) and 1 WPW10605427 (pump-water)
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY0
Near Coppell, TX 75019
John
Job Details: 06/13/2022
Customer concern DW died while washing. Confirmed UI unresponsive and pots and pans LED on and solid but unable to select different cycle. Recommend replacing UI and Control Board. AHS to supply outof stock parts.; ordrng 1 WPW10285179 (cntrl-elec) and 1 WPW10175241 (panel-cntl)
We serviced a
KENMORE REFRIGERATOR
Model 79574093410
Near Rowlett, TX 75089
Patrick
Job Details: 06/13/2022
"Customer concern, intermittent noise. All fans good, no frost build up found. Found drier touching compressor, possible vibration concern, related drier. All checks good at this time."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW8620HC2
Near Allen, TX 75013
Chris
Job Details: 06/13/2022
Customer concern is dispenser has soap leftover and issue during cycle. Found drain was clogged with debris. Cleaned dispenser drawer. Tested with customer. Unit checks good.
We serviced a
GE COOKTOP
Model ZGU385NSM2SS
Near Lewisville, TX 75067
John
Job Details: 06/13/2022
Customer concern cooktop igniters are clicking randomly when while in use. Found ignition harness insulation burnt near plug end and randomly activating ignition spark when non is being called for. Needs new ignition harness.; ordrng 1 WB18X23942 (range ignition spark) and 2 WB01T10092 (screw simmer main hd)s
We serviced a
GE WASHER-TOPLOAD
Model GTW220ACK7WW
Near Lewisville, TX 75067
John
Job Details: 06/13/2022
Customer concern is washer is not spinning. Found error codes for unbalanced load cycle stop. Found suspension rods to be worn and bouncy causing unit not to finish spinning. Needs new suspension rods. Ge to supply parts.; ordrng 2 WH16X26909 (washing machine rod (left blue))s and 2 WH16X26908 (rod & spring asm rig (red right))s
We serviced a
KENMORE REFRIGERATOR
Model 11171215613
Near Allen, TX 75002
Chris
Job Details: 06/13/2022
Customer concern is ff section not cooling. Found ice build up in freezer vent caused by falling freezer door seal. Reinstalled seal. Cleared all ice. Ff section now getting air from freezer. Unit checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7232HW0
Near Plano, TX 75023
Chris
Job Details: 06/13/2022
Customer concern is cycles not working. Multiple cycles are not able to be run. Do not match to where selector is. No errors stored. Will need new main board and control panel. ; ordrng 1 W11478526 (Panel ui) and 1 W11419171 (Cntrl elec)
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.63032101
Near Carrollton, TX 75006
John
Job Details: 06/13/2022
"Cuatomer concern is dryer not heating. Confirmed no heat. Found open thermal cutoff and open element. Replaced cutoff and element from truck stock. All checks ok.; used 1 WP3387747 (ELEMENT), and 1 279769 (THERMAL CUTOFF) from stock"
We serviced a
WHIRLPOOL DRYER-GAS
Model WGD49STBW2
Near Rowlett, TX 75089
Patrick
Job Details: 06/13/2022
"Customer concern, unit does not advance through cycles. Confirmed. Found good 115vac to timer motor. Motor not turning. Must replace timer. ; ordrng 1 W10846428 (Timer)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW4
Near Puyallup, WA 98374
Cameron M.
Job Details: 06/13/2022
"Customer concern is that washer produces loud noise during spin, now only runs sensing potion of cycle. F7e5 (shifter failure) . Found failed transmission causing noise during spin cycle. Also found unit leaking water from tub seal. Needs new gearcase, rotor, stator, clutch and slider disk, washplate and screw. Advised customer parts show out of stock. Requires auth. ; ordrng 1 W11393685 (GEARCASE) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W10915700 (stator) and 1 W10902814 (washplate) and 1 W10752187 (screw)"