We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA54R7200AW/US 02
Near Carrollton, TX 75007
Branden W.
Job Details: 09/23/2022
"No one home upon arrival. Was given permission to enter with code for front door lock. Customer concern is that after washer was moved back into laundry room, it leaked and produced error code and would not spin. Cycle tested several times in rinse and spin. Also in normal. Unable to reproduce concerns at time of service. No signs of leak. Unit spinning properly. Only issue found is with wall drain stand pipe. Pipe is reduced causing drain hose to make a seal allowing water to siphon out of washer. Also standpipe is backing up as it can not keep up with the flow of water draining from washer. This will cause a leak. Advised that a plumber is needed to correct wall drain. Advised to call if issue returns."
We serviced a
GE WASHER-TOPLOAD
Model GTW460ASJ8WW
Near Corinth, TX 76210
John
Job Details: 09/23/2022
"Customer concern is that larger loads won't finish, sounds like it's going out of balance. Found rear left corner suspension rod work and very bouncy causing unit to go out of balance. Needsnew suspension rods.; ordrng 2 WH16X26911 (rod & spring asm left)s and 2 WH16X26910 (rod & spring asm right)s"
We serviced a
GE DRYER-ELECTRIC
Model GTD65EBSJ3WS
Near Lewisville, TX 75067
John
Job Details: 09/23/2022
Customer concern is dryer not spinning. Customer advised that she started a load and unit made a loud bang and stopped spinning. Found drive belt broken causing no rotation. Replaced belt from truck stock. All checks good.; used 1 WE03X29897 (BELT DRIVE) from stock
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW95HEXL2
Near Coppell, TX 75019
John
Job Details: 09/23/2022
Customer concern is that washer door is locked and unit will not start a cycle. Found error code for door latch malfunction. Entered service mode and tried to run diagnostic cycle. Unit will not pass C00 for lock test. Door locks but does not unlock. Found unit displaying 'door locked' light even when door is opened manually. Needs new door latch to fix issue. Follow up schedualed for 9/28 1pm-5pm; ordrng 1 WP8183270 (latch)
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near McKinney, TX 75070
John
Job Details: 09/23/2022
"Cuatomer concern is that DW controls are dead and unit will not start. Checked CSM, checks good. Checked control board, checks good. Found solid green LED on control board indicating lose of communication to UI. Needs new UI to fix issue. Follow up schedualed for 9/28 8am-12pm; ordrng 1 WD21X23461 (kit svc ui top logic)"
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near McKinney, TX 75070
John
Job Details: 09/23/2022
Installed new latch. All checks good.
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED5630HC1
Near Puyallup, WA 98372
Cejay
Job Details: 09/23/2022
Customer concern is that dryer is making a noise during operation. After disassembly found no mechanical or component failures. Verified all fasteners were tight. Advised customer dryer walls will flex overtime and may cause some vibration sounds. Reassembled dryer and cycle tested dryer all checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWX655DW1
Near Bonney Lake, WA 98391
Cejay
Job Details: 09/23/2022
"Customer concern is that washer is not spinning or agitating and went OOB. Pulled error codes via service mode. No stored error codes. Found worn hub causing OOB and spin Issues. Needs new hub assembly. Installed new hub assembly. Removed coins from under agitator. Calibrated washer. Cycle tested washer with a customer provided load, washer achieved max rpm. Noise during spin cycle. Found failed transmission causing gearcase leak on belt, cam and motor. Needs new gearcase, cam, belt, motor and shielding. Advised customer parts show out of stock and may take time to recive. AHS to supply; ordrng 1 W10721967 (CAM) and 1 WPW10427633 (pulley shield) and 1 W11454734 (GEARCASE) and 1 W11026785 (motor-drve) and 1 W11239857 (belt), used 1 W10528947 (HUB) from stock"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50T5300AC/US 01
Near Enumclaw, WA 98022
Cejay
Job Details: 09/23/2022
"Installed previously ordered suspension rods. Cycle tested washer with a load, washer achived max rpm. All checks good."
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF4A
Near Tacoma, WA 98404
Cejay
Job Details: 09/23/2022
Installed previously ordered lower spray arm and main control board. Verified repair and activation of element via service mode. All checks good
We serviced a
WHIRLPOOL RANGE
Model RF111PSXQ 0
Near Tacoma, WA 98444
Cejay
Job Details: 09/23/2022
"Customer concern is that oven is not heating, RF burner knob is broken and LR burner is not working.found LR burner open.found open bake element. Apon arrival found infinite switch for RF burner not installed and missing hardware. Also found all four infinite switchs have failed and broiler switch failed. Needs new bake element, LR element, all four infinite switchs and mounting screws for RF infinite switch and temperature selector. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 1 WPW10345407 (elmnt-surf) and 1 WP3148953 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WPW10308477 (elmnt-bake) and 2 WP3400882 (SCREW)s and 1 WP9762215 (swtch-oven)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6500EV/A3 01
Near Dallas, TX 75244
Branden W.
Job Details: 09/23/2022
Customer concern is that dryer is making noise. Found rear rollers worn causing friction and noise. Replaced rear rollers. Vacuumed inside of dryer. Cycle tested. All checks good. ; used 2 DC97-16782A (DRUM ROLLER) from stock
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC400XW1
Near Dallas, TX 75229
Branden W.
Job Details: 09/23/2022
"customer concern unit is not draining, found unit is not spinning. Put unit in to service mode and found error codes, F7E1(speed sensor fault) and F7E3 (motor fault). Found unit not shifting between wash and spin. Replaced shift actuator. Unit now shifts but motor just humms. Found failed motor capacitor causing motor to not start. Needs new capacitor. Next appointment 9/28 10-2; ordrng 1 W10804664 (capacitor), used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Dallas, TX 75209
Branden W.
Job Details: 09/23/2022
Customer concern is that dishwasher does not clean as well. Not drying. Not hot inside. F9 E1(diverter not finding position) and F10 E3 (vent fan failure) errors stored. Found diverter motor constantly running causing poor wash performance. Found vent fan fails to operate causing poor drying performance. Needs new sump/motor assembly and vent fan. Next appointment 9/28 8-12; ordrng 1 WPW10455261 (pump&motor) and 1 WPW10469574 (vent asm)
We serviced a
LG DISHWASHER
Model LDT7808BD
Near Plano, TX 75074
Branden W.
Job Details: 09/23/2022
"Customer concern is that unit creates steam/condensation on floor in front of unit at end of cycle. Found lower toe panel catching on door vent and protective shipping film covering vent outlet causing moisture build up that runs onto floor. Removed film, reinstalled tow panel without insulation as flooring is too high gfr both causing toe panel to hit door and vent. Cycle tested. All checks ok. Advised to monitor and call if issue persists. No mechanical failures found."
We serviced a
KITCHENAID DISHWASHER
Model KUDI02CRWH0
Near Dallas, TX 75252
John
Job Details: 09/23/2022
"Customer concern is that DW will not start and some of the buttons do not work. Found (cycle select, start, and cancel) buttons not responding or lighting up. Removed and reseated ribbon cable from UI to interconnect board and from interconnect board to control board. No change. Needs new Overlay UI to fix issue. AHS to supply NLA parts.; ordrng 1 8572203 (Overlay UI)"
We serviced a
GE DISHWASHER
Model GDT695SSJ4SS
Near Dallas, TX 75248
John
Job Details: 09/23/2022
Customer concern is that door is falling when opened. Found broken door cable link causing door to fall when opened. Needs new door cable link. Follow up scheduled for 9/28 1pm-5pm; ordrng 1 WD01X22820 (dishwasher pulley ca)
We serviced a
SPEED QUEEN WASHER-TOPLOAD
Model AWN63RSN116TW01
Near Spanaway, WA 98387
Cejay
Job Details: 09/23/2022
"Advised washer needs new user board and main control board. ; ordrng 1 205078P (ASSY,CONTROL) and 1 204163P (ASSY,CTRL HYBRD TLW)"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MAH6700AWW
Near Garland, TX 75041
Branden W.
Job Details: 09/23/2022
Customer concern is that washer does not spin. Found drain pump not avtivating. 0vac to pump from main control. Bypassed board. Pump operating properly. Needs main control 34001499. Part is discontinued. No rebuild option. Unable to repair washer.
We serviced a
HOTPOINT LAUNDRY CENTER
Model LTE5243DQ3
Near Dallas, TX 75243
John
Job Details: 09/21/2022
"Customer concern is that dryer portion of laundry center does not operate. Laundry center installed in closet behind built in door. Customer removed built in door. Pulled out laundry center found dryer duct completely crushed. Removed back panel of dryer. Found numerous wire repairs. Also found no thermal fuse installed and wires to fuse taped together. Unable to work on unit as it has had safety components bypassed prior to service. Advised Customer that due to liability reasons, we can not service unit."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WFW9290FW0
Near Prosper, TX 75078
John
Job Details: 09/21/2022
Installed new dispenser. Cycle tested with empty detergent bucket. No water entered bucket. Tested with detergent in bucket. All checks good. NO CHARGE
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7500GW0
Near Denton, TX 76208
John
Job Details: 09/21/2022
"Customer concern is that washer makes noise while filling, leaks and sometimes makes a grinding noise. Found inlet valve causing noise and leak. Replaced valve. Cycle tested washer. Unable to replicate grinding noise. Did find rotor slightly loose. Tightened rotor bolt. Unit operating as designed at this time. Customer declined to retain failed part that caused leak. ; used 1 W11165546 ( VALVE) from stock"
We serviced a
GE DISHWASHER
Model GDF520PSF2SS
Near Puyallup, WA 98374
Cejay
Job Details: 09/21/2022
"Customer concern is that dishwasher intermittently stops working and now dose not drain. Cycle drain pump manually via newfi no issues. Found water temperature shows 200? found failed temp sensor, wash pump failed to start intermittently causing dishwasher not to operate. Needs new wash pump. Advised customer parts show out of stock and may take time to recive FAH to supply requires Auth.; ordrng 1 WD21X10519 (switch flood) and 1 WD49X23778 (p1a wash pump/harnes)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Puyallup, WA 98374
Cejay
Job Details: 09/21/2022
"Customer concern is that dishwasher is that dishwasher is leaking from underneath at the end of cycle. Signs of leak underneath float sensor. Cycle tested washer could not replicate leak. Possible oversuds condition caused leak from float sensor. Pulled errors via service mode, F9E4. Preformed diagnostics cycle no issues found. Advised customer on using high quality detergent and running regular cleaning cycles as well as physically cleaning debris from dishwasher cabinet. Advised customer if issues persists to call warrenty company as additional work order will be needed."
We serviced a
MAYTAG DRYER-ELECTRIC
Model DE412
Near Puyallup, WA 98375
Cejay
Job Details: 09/21/2022
Customer concern is that dryer is making noise during operation. Found failed LR roller causing noise during operation. Needs new rollers L&R and leftside roller shaft. Advised customer parts show out of stock and may take time to recive. FAH to supply.; ordrng 2 12001541 (bearing & roller asy)s and 1 WP6-3129480 (SHAFT)
We serviced a
GE DRYER-ELECTRIC
Model GTD42EASJ2WW
Near Frisco, TX 75035
John
Job Details: 09/21/2022
Installed new bearing assembly. Cycle tested. All checks good.
We serviced a
KENMORE WASHER-TOPLOAD
Model 11022942100
Near Puyallup, WA 98375
Cejay
Job Details: 09/21/2022
"Customer concern is that washer is not spinning clothes out properly. Found worn agitator dogs causing poor wash performance. Installed new agitator dogs. Cycle tested washer with customer provided load, asked for heavy load was provided a mixed load. Cycle tested washer no mechanical problems found with washer at time of service. Advised customer on proper loading practices. All checks good.; used 1 80040 (AGITATOR DOGS) from stock"
We serviced a
JENN-AIR RANGE
Model JES9900BAS
Near Roy, WA 98580
Cejay
Job Details: 09/21/2022
"Customer concern is that range cooktop is cracked, RF burner is not working and Lf and LR burner knobs are broken. Found large crack in cooktop, also found failed RF element and both left side knobs damaged. Needs new cooktop, RF element and both LF and LR burner knobs. Advised customer parts show out of stock and may take time to recive AHS to supply. Requires second tech, Requires Auth.; ordrng 1 W10204939 (COOKTOP) and 1 W10823724 (ELMNT-SURF) and 1 WP74011550 (KNOB) and 1 WP74011580 (KNOB FLEX)"
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Puyallup, WA 98374
Cameron M.
Job Details: 09/21/2022
"Installed previously ordered latch,catch, and console. Cycle tested unit, all checks good"
We serviced a
GE DISHWASHER
Model GSD2100V55WW
Near Dallas, TX 75209
Patrick
Job Details: 09/21/2022
"Customer concern unit is not advancing on timer and unit is not draining. Found drain solenoid coating melted found timer has failed, needs timer and drain solenoid replaced. ; ordrng 1 WD21X10268 (Solenoid) and 1 WD1X1316 (Solenoid link), used 1 WD21X10474 (Timer) from stock"
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.77432600
Near Dallas, TX 75219
Patrick
Job Details: 09/21/2022
"Customer concern unit is not heating, tested thermostats all checks good. Took front of unit off and checked ignitor and motor tested unit. Unit started to heat but found motor laboring under load, causing buzzing noise. Needs motor replaced.; ordrng 1 8066206 (Motor) and 1 WP694089 (Blower wheel)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS1A
Near Tacoma, WA 98422
Cameron M.
Job Details: 09/21/2022
Customer concern is that dishwasher a little water during operation. Cycle tested unit 10x. Found no active leaks at time of service. Advised customer to monitor and record all details if issue persists.
We serviced a
GE RANGE
Model PGS960SEL1SS
Near Tacoma, WA 98422
Cameron M.
Job Details: 09/21/2022
"Customer concern is that top oven produces gas smell during operation lower oven doesn't. Found ignitor dismounted and not drawing required 3.3 amps, causing delayed ignition and off gas situation. Installed new ignitor. Cycle tested unit, all checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW7000DW0
Near Eatonville, WA 98328
Cejay
Job Details: 09/21/2022
"Customer concern is that washer is not lockingPulled error codes via service mode F6E3x2,F0E5,F6E2,F2E1. Manually cycled lid lock multiple times no issues. Continuity checks on UI harness good. Found failed UI causing washer not to operate, needs new UI. Advised customer parts show out of stock and may take time to recive. AHS to supply.; ordrng 1 W11106748 (CONSOLE)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4800XQ2
Near Puyallup, WA 98375
Cejay
Job Details: 09/21/2022
"Installed previously ordered capacitor. Calibrated washer, cycle tested washer, found failed transmission causing basket to lock up and causing noise during operation. Needs new gearcase. Follow up scheduled for 09/30 1-5pm; ordrng 1 W11454741 (GEARCASE)"
We serviced a
SAMSUNG RANGE
Model FTQ353IWUX/XAA
Near Puyallup, WA 98375
Cejay
Job Details: 09/21/2022
Customer concern is that RF burner is stuck on high. Found failed RF infinite switch causing burner to heat on high. Needs new infinite switch. Follow up scheduled for 09/30 8-12pm; ordrng 1 DG44-01002A (REGULATOR ENERGY)
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV4H7400GW/A2 02
Near Tacoma, WA 98405
Cameron M.
Job Details: 09/21/2022
"Customer concern is that dryer makes noise during operation. Found belt disengaged from motor, causing unit to not tumble. Found seized idler pulley causing noise during operation. Needs new idler pulley. Installed new idler pulley. Cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit, all checks good. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
We serviced a
GE DISHWASHER
Model GDF570SSJ0SS
Near Tacoma, WA 98465
Cameron M.
Job Details: 09/21/2022
"Customer concern is that dishwasher does not power. Tested voltage to unit, good 120v supply. Attempted to retrieve error codes and test unit via newfi device. Found failed main control board, causing unit to not power. Needs new main control. Attempted to contact homeowners to discuss repair and repair cost, unable to reach customer. Advised waiting for approval from owner."
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA 00
Near Steilacoom, WA 98388
Cameron M.
Job Details: 09/21/2022
"Installed previously ordered dispenser and main control. Cycle tested unit, all checks good"
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US
Near Mesquite, TX 75150
Patrick
Job Details: 09/21/2022
"Customer concern unit is giving error codes UB and UR, tested unit in spin only. Found load uneven adjusted and tested again. Ub again. Tested empty. Basket noticeably out of round but within spec. Dampers fail spring down test. Recommend replace dampers. Customer ok'd $313.39 estimate.; ordrng 1 DC97-16350U (Damper kit)"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MVWC465HW2
Near Nevada, TX 75173
Patrick
Job Details: 09/21/2022
"Customer concern unit is leaking water and unit is off balance, found unit not be leaking. Tested unit on deep fill cycle and found no leaks from the bottom or back of the unit. Found evidence of leak from drain in wall. Custoner will need to have a plumber come and solve the issue. Checked for error codes found none Tested unit on rise and spin with 6 towels inside, unit began shaking violently. Found basket loose on transmission shaft and broken hub. Must replace all three. ; ordrng 1 W11454372 (Transmission) and 1 W11172199 (Basket) and 1 W10528947 (Hub) and 6 WP8533953 (Screw)s"
We serviced a
GE DISHWASHER
Model PDT715SYNOFS
Near Farmersville, TX 75442
Patrick
Job Details: 09/21/2022
"Replaced drain pump and tested, ran multiple cycles and tested drain pump. Checks all good showed customer ."
We serviced a
GE WASHER-TOPLOAD
Model GTW750CSL1WS
Near Plano, TX 75025
Patrick
Job Details: 09/21/2022
"Replaced drive belt and tested, on drain and spin. Also tested on normal wash cycle, confirmed hot water is coming from the hot water supply. Good spin grinding noise during agitate, pull off pulley found the splines on the motor are stripped. Needs motor and pulley replaced. ; ordrng 1 WH03X32217 (Motor pulley and nut) and 1 WH49X25375 (Motor)"
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC2
Near Frisco, TX 75035
John
Job Details: 09/21/2022
Installed new boot. Also found face masks lodged in drum at drain port. Removed face masks. Cycle tested. All checks good. Secured drain hose with zip ties.
We serviced a
SAMSUNG RANGE
Model NE59J3420SS/AA 04
Near Tacoma, WA 98498
Cameron M.
Job Details: 09/21/2022
"Customer concern is that oven takes a long time to cook and convection fan doesn't work. Cycle tested unit ,verified concern of zero movement of convection fan. Needs new convection motor. Verified power supply, good 240v supplied. Verified continuity of heating element, good continuity. Tested ohms of temperature probe, good. Installed new convection motor. Cycle tested unit. All checks good. Advised customer on proper operation of unit."
We serviced a
AMANA WASHER-FRONTLOAD
Model NFW5800HW0
Near Garland, TX 75044
Patrick
Job Details: 09/20/2022
"Customer concern unit is not draining, found coin catch clogged with debris. Tipped unit back and opened coin catch, cleaned out the debris and put unit back together. Tested drain checks all good showed customer."
We serviced a
FRIGIDAIRE RANGE
Model FGGF3054MFJ
Near Garland, TX 75043
Patrick
Job Details: 09/20/2022
"Customer concern front left burner not igniting, found left front burner switch not working. Tested all switches found igniters are sparking and gas coming to all burners. Needs left front burner switch to be replaced.; ordrng 1 316580615 (Harness)"
We serviced a
GE DISHWASHER
Model PDW8800J03BB
Near Richardson, TX 75080
Branden W.
Job Details: 09/20/2022
"Customer concern is that dishwasher smelled and produced smoke. Found relay on main control shorted and melted board, main harness and UI board harness. Needs new console, main control, wire harness. Console/UI is no longer available. Advised to leave breaker to dishwasher turned off."
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45K6200AZ/A2
Near Dallas, TX 75214
Patrick
Job Details: 09/20/2022
"Customer concern unit is not draining, turned unit on and found drain pump stressing. Leaned unit back and opened coin catch and found coin catch clogged. Removed debris and child sock from unit, retested unit all checks good."
We serviced a
SAMSUNG RANGE
Model NX58R6631SS/AA 02
Near Spanaway, WA 98387
Cameron M.
Job Details: 09/20/2022
"Customer concern is that burner control knobs broken. Found broken knobs causing, inability to properly control burners. Needs four knobs. ; ordrng 1 DG94-02141A (KNOB ASSY)"
We serviced a
SAMSUNG RANGE
Model FER300SX/XAA-00
Near Puyallup, WA 98375
Cameron M.
Job Details: 09/20/2022
Customer concern is that range front large elements do nor regulate temperatures. Cycle tested all surface burners. All burners Cycle and regulate as designed. Advised customer on proper operation of unit. Also advised customer on proper cleaning practices.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE45R6100C/A3
Near Puyallup, WA 98373
Cameron M.
Job Details: 09/20/2022
"Customer concern is that dryer does not heat. Found open heating element, causing no heat during operation. Needs new element. Installed new element, Cleaned and Vacuumed inside of unit. Cleaned and calibrated moisture sensors. Cycle tested unit, allowing checks good. Advised customer dryer cannot be used until duct is cleaned, to prevent further damage. Collected payment via card Payment. Left failed part with customer. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
LG WASHER-FRONTLOAD
Model WM2501HWA
Near Grand Prairie, TX 75051
Patrick
Job Details: 09/20/2022
"Customer concern unit is not draining, tested drain pump and found drain pump making grinding noise. Took drain pump off unit and replaced, tested drain pump again. All checks good showed customer, also found lots of suds inside unit when turned back. Advised customer to use less soap.; used 1 4681EA2001T (Drain pump) from stock"
We serviced a
MAYTAG DISHWASHER
Model DWU9200BAB
Near Dallas, TX 75287
Branden W.
Job Details: 09/20/2022
Customer concern is that dishwasher does not fill. Found fill valve has 120v but does not open. Needs new inlet valve. Unable to replace valve without having plumber replace fill line. Old line is copper and is stripped out at fill valve on dishwasher. Needs new fill hose. Advised customer to call AHS to have plumber replace fill line. Customer to call after fill line has been replaced. ; ordrng 1 WP99001359 (valve- wat)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45T6000AW/A5
Near Carrollton, TX 75007
Branden W.
Job Details: 09/20/2022
"Customer concern is that unit display SUD error and does not run a cycle. Found unit producing SUD error even before a cycle is started. Cleared pressure switch and hose, performed hard reset on washer. Went to test. Found water to hous turned off. Unable to test unit without water supplied to washer. Also found drain filter dripping. Customer cleaned filter. Removed filter cleaned seal. Reinstalled. Unable to test for leaks without water to unit."
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Lewisville, TX 75067
Branden W.
Job Details: 09/20/2022
"Customer concern is that unit would not power on. Started working again a few days later. Unable to duplicate failure at time of service. Via NewFI, updated control firmware. Cycle tested. All checks good at this time. Advised customer to call if issue returns."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 09/20/2022
"Customer concern is that dishwasher top rack falls down. Found broken adjusters on both sides of top rack broken, causing rack to fall down. Needs new adjusters. Installed adjuster kit. Function tested rack, good. Cycle tested unit, all checks good. Collected payment via card Payment. ; used 1 W10712395 (ADJUSTER) from stock"
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Lewisville, TX 75057
Branden W.
Job Details: 09/20/2022
Customer concern is that washer smells. Want unit checked. Cycle tested unit. No issues found. Unit operating as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB7100AWS
Near Plano, TX 75094
Branden W.
Job Details: 09/20/2022
Customer concern is that dishwasher does not work. Found wash pump only pulses causing dishwasher to not work. Found failed relay on main board. Needs new control. Auth needed. ; ordrng 1 WP99002824 (cntrl-elec)
We serviced a
LG DISHWASHER
Model LDF6920ST
Near Garland, TX 75042
Branden W.
Job Details: 09/20/2022
Customer concern is that dishwasher leaks from the front. Found vent seal not sealing fully allowing water to leak from vent duct. Needs new vent assembly.Next appointment 9/23 8-12; ordrng 1 ABT35083801 (CASING ASSEMBLY)
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Dallas, TX 75208
Patrick
Job Details: 09/20/2022
"Customer concern unit is getting hot at the user interface panel. Found error code F2E1stuck key pad, tested unit in diagnostic mode. Found both user interfaces not responding also found cooling fan not working. Unit needs cooktop user interface, oven user jnterface and control module replaced. ; ordrng 1 W11034444 (User interface) and 1 KSIB900ESS2 (Module) and 1 W11208294 (Cook top interface)"
We serviced a
GE RANGE
Model JGSP30GET1BB
Near Puyallup, WA 98374
Cameron M.
Job Details: 09/20/2022
"Customer concern is that range produces f2 f3 error. Found Unit unable to regulate temperature, causing runaway temperatures. Needs new main board and temp sensor. Advised customer parts show NLA. AHS to supply ; ordrng 1 WB27K5187 (MAIN CONTROL) and 1 WB21X5301 (TEMP PROBE)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4800BQ1
Near Dallas, TX 75201
Patrick
Job Details: 09/20/2022
"Customer concern unit is not spinning or draining, customer said there is a loud noise when spinning. Put unit in diagnostic mode and found error code F7E5. Found shifter is bad along with gear case grinding in spin mode. Tested drain pump, pump will not cycle just hums, needs gear case, drain pump, and shifter placed. Turned off water to unit and unplugged unit showed customer. Advised discontinue use until repair complete. ; ordrng 1 W11454741 (Gear case) and 1 WPW10661045 (Drain pump) and 1 W10721967 (Cam) and 1 W11481722 (Shifter)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS02FRSS2
Near Dallas, TX 75230
Patrick
Job Details: 09/20/2022
"Customer concern door will not latch, found latched bent. Fixed door latch and tested door, door latches checks good. Removed debris from chopper and trap. Tested unit. Inlet valve making loud buzzing noise during fill. Eventually filled to proper level, good spray good drain, good heat. Found rinse air cap missing. Replaced inlet valve from truck stock, tested unit. All checks ok. Recommend replace ra cap. Warranty does not cover missing parts. ; used 1 WPW10158389 (Inlet valve) from stock"
We serviced a
SAMSUNG>IIIIIIII WASHER-FRONTLOAD
Model WF42H5000AW/A2 11
Near Graham, WA 98338
Cameron M.
Job Details: 09/20/2022
Installed previously ordered hall sensor and inverter board. Cycle tested unit. All checks good.
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Dallas, TX 75217
Patrick
Job Details: 09/19/2022
"Customer concern units is behaving strangely, found unit was not going into the correct cycle. Found personality not correct on control board, changed personality and tested checks all good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Dallas, TX 75230
Patrick
Job Details: 09/19/2022
"Customer concern unit has no power, reset breaker. Unit got power ran cycle, outlet lost power under load. Plugged unit into different outlet and test unit under load, runs cycle showed customer. Customer needs an license electrician to come and solve the issue under load. Found no error codes, ran test cycle all components functioning properly. Checks all good left unit unplugged."
We serviced a
GE RANGE
Model CGS990SET9SS
Near Lewisville, TX 75077
John
Job Details: 09/19/2022
"Customer concern is upper oven is heating 100 degrees hotter than set temp. and lower oven is 25 degrees colder that set temp. Found igniter on lower oven bake burner only drawing 2.5 amps. Replaced igniter from truck stock, unit now heats but it heating 20 degrees colder than set temp. Calibrated lower oven to correct temp. Found upper oven heating 100 degrees hotter than set temp. Need new thermostat. Follow up scheduled for 9/26 10am-2-pm; ordrng 1 WB20K10036 (range thermostat.), used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
We serviced a
GE DISHWASHER
Model DDT575SSF2SS
Near Plano, TX 75093
John
Job Details: 09/19/2022
Installed new consol. All checks good.
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near McKinney, TX 75070
John
Job Details: 09/19/2022
"Customer concern is DW won't start, only beeps. Tested door switch, fails continuity check. Needs new door switch. Follow up scheduled for 9/23 8am-12pm; ordrng 1 WD21X10490 (latch tub)"
We serviced a
GE RANGE
Model JTP30S0M1SS
Near Dallas, TX 75230
Patrick
Job Details: 09/19/2022
"Customer concern, control panel falling apart. Some buttons inop. Verified. Must replace console. Part listed as NLA. AHS to source parts. ; ordrng 1 WB49T10037 (Control assy)"
We serviced a
GE WASHER-TOPLOAD
Model WCRE6270K1
Near Frisco, TX 75034
John
Job Details: 09/19/2022
Customer concern is washer making grinding noise. Founds shaft assy worn and leaking oil causing grinding noise. Needs new shaft assy. Unable to confirm Model and Serial.; ordrng 1 WH2X1193 (nut hub) and 1 WH01X10302 (washing machine driv) and 1 WH38X10017 (washing machine shaf)
We serviced a
GE WASHER-TOPLOAD
Model GTW725BSN0WS
Near Dallas, TX 75209
Patrick
Job Details: 09/19/2022
"Replaced dampers and tested showed customer, tested unit on drain and spin checked all good."
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Dallas, TX 75217
Patrick
Job Details: 09/19/2022
"Customer concern unit is not finishing cycle intermittently, hooked newfi up to unit and found. Error for thermistor failure and fall spin back, performed low flow and pressure test passed. Performed spin test unit passed 700 rpm. Found knob incorrectly clocked on control stem. Corrected. Likely cause of a failure is due to loading issue showed customer."
We serviced a
KENMORE WASHER-FRONTLOAD
Model 11027731600
Near Rowlett, TX 75089
Patrick
Job Details: 09/19/2022
"Replaced lid switch and tested showed customer, checked all good."
We serviced a
GE RANGE
Model JS760BL2TS
Near The Colony, TX 75056
John
Job Details: 09/19/2022
Installed new infinite switches and element. All checks good.
We serviced a
KENMORE WASHER-TOPLOAD
Model 11031633611
Near Eatonville, WA 98328
Cameron M.
Job Details: 09/19/2022
"Installed previously ordered drain pump. Cycle tested. Found drain pump leaking , causing by no seal between pump and housing. Corrected seal issue cycle tested unit, all checks good."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5300SQ0
Near Tacoma, WA 98445
Cameron M.
Job Details: 09/19/2022
"Customer concern is that washer does not drain and spin. Cycle tested unit. found failed gearcase, does not drive the basket in spin cycle. Needs new gearcase and clutch. Advised customer sears supplies parts and to call when parts arrive ; ordrng 1 3360629 (gear case) and 1 285785 (clutch)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS7
Near Auburn, WA 98092
Cameron M.
Job Details: 09/19/2022
"Customer concern is dishwasher leaks a little water during operation. Found unit un-level, causing door to not close properly allow water to leak from right side. Leveled unit, cycle tested, Found heavy oversuds conditions present. Cycled unit to clear suds. All checks good. Advised customer on using high quality detergent. Also advised customer on regular cleaning intervals for optimal performance. Collected 95.00 trip fee via card Payment"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW/A2
Near Sumner, WA 98391
Cameron M.
Job Details: 09/19/2022
"Installed previously ordered baffle,element and support. Cleaned and Vacuumed inside of unit. Cycle tested unit. All checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Puyallup, WA 98374
Cameron M.
Job Details: 09/19/2022
"Installed previously ordered parts, cycle tested unit. All checks good"
We serviced a
LG WASHER-FRONTLOAD
Model WM0642HW
Near Puyallup, WA 98375
Cameron M.
Job Details: 09/19/2022
"Customer concern is that washer leaks a lot of water during operation . Found dispenser to tub hose dislodged, causing unit to leak during operation. Connected hose, cycle tested unit, inspected all points of potential leak. All checks good advised customer on regular cleaning intervals. Also advised customer on proper loading practices. Also advised customer on using high quality detergent for best wash results"
We serviced a
GE DRYER-ELECTRIC
Model n/a
Near Carrollton, TX 75007
John
Job Details: 09/19/2022
"Customer concern is dryer not comming on. Checked outlet 0 vac. Found tripped breaker for dryer. Reset breaker, unit now comes on and heats. Power terminal checks good. Ran temp check, passes. Ran vent check, soft fails yellow. Advised Customer that vents will need to be cleaned in order to avoid any further issues with dryer. All checks good. Unit functioning as designed."
We serviced a
GE DISHWASHER
Model GDF510PGR0BB
Near Princeton, TX 75407
Patrick
Job Details: 09/16/2022
"Customer concern unit is not draining, found air gap clogged. Unclogged air gap and tested drain all checks good."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW96HEAC0
Near Murphy, TX 75094
Patrick
Job Details: 09/16/2022
"Replaced shocks, noise remains intermittent. Unit consistently complete cycle. Ok tests ok."
We serviced a
FRIGIDAIRE WASHER-FRONTLOAD
Model ATF600FS2
Near Sachse, TX 75048
Patrick
Job Details: 09/16/2022
"Customer concern unit will not spin, tested unit found door lock bizzing loudly. Needs door lock replaced E23, also found drain pump open. Drain pump needs to be replaced. Recommend order control board also, no voltage to pump. Electric failure may have failed drain relay on board. Replace door lock and pump first. ; ordrng 1 137221600 (Drain pump) and 1 131763256 (Door lock) and 1 137006030 (Control board)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA 00
Near Spanaway, WA 98387
Cejay
Job Details: 09/16/2022
Customer concern is that dishwasher drain pump runs continuously. Found small leak from drain pump due to over suds. Found broken float cover causing dishwasher to simulate flood conditions. Needs new float cover. Follow up scheduled for 09/23 1-5pm; ordrng 1 DD81-02243A (SVC-COVER FLOATING)
We serviced a
GE WALL OVEN
Model JKS3000SN1SS
Near Tacoma, WA 98445
Cameron M.
Job Details: 09/16/2022
Customer is glass is broken. Found broken inner glass pannel. Needs new door glass. Requires auth ; ordrng 1 WB56X27502 (WINDOW PACK ASM)
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED5510VQ0
Near Tacoma, WA 98408
Cameron M.
Job Details: 09/16/2022
"Customer concern is that dryer does not start cycle. Found open thermal fuse, causing unit to not start cycle. Needs new thermal fuse. Installed new thermal fuse. Cycle tested unit. All checks good. Preformed airflow test failed (yellow).advised customer dryer vent duct needs to be cleaned. ; used 1 WP3392519 (FUSE-THRML) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDBH945AWS
Near University Place, WA 98466
Cameron M.
Job Details: 09/16/2022
"Customer concern is that dishwasher latch and start button do not function. Found buttons of user interface intermittently unresponsive to customer command ,causing difficulty starting cycle. Also found latch assembly broken, causing difficulty starting cycle. Needs new latch assembly and user interface. Advised customer due to not being able to cycle test unit, unable to fully test unit. Advised customer parts show NLA. FAH TO SUPPLY. Requires auth ; ordrng 1 WPW10130695 (LATCH ASSY (BLACK)) and 1 99003395 (CONSOLE)"
We serviced a
KITCHENAID DISHWASHER
Model KUDP02CRBL4
Near Tacoma, WA 98467
Cameron M.
Job Details: 09/16/2022
"Customer concern is that dishwasher does not power. Verified power supply voltage, good 120v supply. Verified continuity of thermal fuse. Verified power to control good 120v. Preformed ui tested power off disconnect ui if bad ui drain pump will run. Found shorted ui, causing unit to not power. Also found door seal causing door to not stay closed. Needs new ui and door seal. Customer declined repair at this time. Collected trip fee via check payment."
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.95871400
Near Heath, TX 75032
Patrick
Job Details: 09/16/2022
"Customer concern unit is not heating, performed air flow tested unit failed. Pulled vent off unit passed showed customer. Checked heating element flame is good all checks good."
We serviced a
GE WASHER-FRONTLOAD
Model GTW335ASN2WW
Near Forney, TX 75126
Patrick
Job Details: 09/16/2022
"Customer concern unit is not draining intermittently, connect Newfi. Found error code unit is out of balance, tested spin and drain cycle. All checks good found unit was not level adjusted legs. Ran speed wash with 6 towels. No spin. Found stretched belt. Replaced belt from truck stock. Tested unit with towels. All checks good. ; used 1 WH01X27538 (Belt) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EW/A2
Near Royse City, TX 75189
Patrick
Job Details: 09/16/2022
"Customer concern unit is not heating but running, performed air flow test unit passed. Ohm heating element, found heating element bad. Customer ok estimate, replaced heating element from truck. Tested unit checks all good showed customer. ; used 1 DC97-14486A (Heating element) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPB1
Near Rockwall, TX 75032
Patrick
Job Details: 09/16/2022
"Customer concern unit will not run on any cycle. Flipped breaker on and off to reset unit, checked for power and found power to unit. Found led lights flashing rapidly, found user interface bad, needs user interface replaced. Also needs user interface seal replaced.; ordrng 1 WP3385741 (User interface) and 1 WP8269296 (User interface seal)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8500DC5
Near Heath, TX 75032
Patrick
Job Details: 09/16/2022
"Customer concerns unit is shuting off after 3 mins of use. Found hot water solenoid bad replaced water valve and tested showed customer checks all good. f8e1, f0e4, f2e1, oversuding, long fill, spin limited temp.; used 1 W11165546 (Water valve) from stock"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8500DC0
Near Lakewood, WA 98498
Cameron M.
Job Details: 09/16/2022
"Customer concern is that dryer produced burning smell and sparks. Verified power supply voltage L1 to neutral 83.5v L2 to neutral 95.6v L1 to L2 243. Verified voltage at terminal block of dryer L1-n .385v L2-n 85.13v . Verified continuity of power cord, good. Advised customer electrician is needed to correct power supply issues. Advised customer to call if issue dryer continuous after electrical repair."
We serviced a
LG DRYER-ELECTRIC
Model DLE7200WE
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 09/16/2022
"Customer concern is that dryer takes multiple cycles to dry and makes noise during operation. Preformed airflow test failed (yellow). Cleaned and calibrated moisture sensors. Cycle tested unit 5x, was unable to duplicate customer concern at time of service. Advised customer to monitor and call if issue persists advised customer dryer vent duct needs to be cleaned"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE6400AYW
Near Puyallup, WA 98374
Cameron M.
Job Details: 09/16/2022
"Customer concern is that dryer run continuously for hours. Preformed airflow test, failed (red). Found failed contacts in timer, causing unit to not advance time during dry cycles. Needs new timer. Advised customer dryer vent duct needs to be cleaned asap. Also Advised customer cannot use dryer until ducting is cleaned. Follow up visit scheduled for 9/27 8-12; ordrng 1 WP33002803 (Timer)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6600SW0
Near Tacoma, WA 98405
Cejay
Job Details: 09/16/2022
Installed previously ordered main control provided by AHS. Cycle tested washer all checks good.