We serviced a
SAMSUNG RANGE
Model NE59R4321SS
Near Graham, WA 98338
Cejay
Job Details: 02/06/2023
"Customer concern is that range mad a pop noise and now is not power on. Unit only receiving 120v. Found damaged wires at terminal block causeing range not to operater. Checked breaker and reset, checked voltage from out let now good 240v. Unit needs new terminal block and power cord. Advised customer power cord is not covered. Follow up scheduled for 02/13 8-12pm; ordrng 1 DG96-00173A (TERMINAL BLOCK)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU4
Near Spanaway, WA 98387
Cejay
Job Details: 02/06/2023
Customer concern is that dishwasher is leaking. Found damaged protector causing spray arm to jet into vent causing leak. Needs new protector. Foll9w up scheduled for 02/13 1-5pm; ordrng 1 WP8268825 (PROTECTOR)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF42H5200AF/A2
Near Tacoma, WA 98445
Cejay
Job Details: 02/06/2023
"Customer concern is that washer leaves water in fabric softener cup and dose not always finish cycle. Also that pump cover is broken. Advised customer drain pump cover is not covered by warrenty. Pulled error codes. bE2x2, dEx5. Preformed calibration cycle.Cycle tested unit empty good. Cycle tested washer with a load no issues. Could not replicated fabric softener cup error. Advis3d customer on using high quality dedergent and running regular cleaning cycles."
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC465HW2
Near Chicago, IL 60634
Chris
Job Details: 02/06/2023
Replaced tub and hub. Ran cycle. Unit checks good.
We serviced a
GE WASHER-FRONTLOAD
Model GFW550SSN0WW
Near Carrollton, TX 75007
John
Job Details: 02/06/2023
"Customer concern is washer door is locked and won't unlock, cant start cycle. Using NuFi device found F32 error for critical door lock failure cannot unlock. Found door lock jammed and un able to unlock. Needs new door lock.; ordrng 1 WH01X29528 (Door lock)"
We serviced a
GE WASHER-FRONTLOAD
Model GFW850SPN0RS
Near Lake Zurich, IL 60047
Chris
Job Details: 02/06/2023
Customer concern is detergent having dispensing issues. Replaced dispenser and valve. Ran. Diagnostic test. Unit filling and dispensing good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Lombard, IL 60148
Chris
Job Details: 02/06/2023
Replaced safety valve. Checked for leaks and tested bake. Unit checks good. No gas leak after repair.
We serviced a
GE DRYER-ELECTRIC
Model GTD33EASK0WW
Near Eatonville, WA 98328
Cameron M.
Job Details: 02/06/2023
"Customer concern is that dryer timer is seized. Found seized timer, causing customer inability to determine correct time and cycle. Needs new timer. Installed new timer cycle tested unit 3x. All checks good. Customer declined to retain old part."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW0
Near Buckley, WA 98321
Cameron M.
Job Details: 02/06/2023
"Customer concern is that washer produces noise during operation, not powering on to start cycle. Found unit not fully plugged in, causing unit to not power, Plugged unit in. Cycle tested unit, found stretched belt, causing squealing noise during operation. Needs new belt. Installed new belt. Cycle tested unit 5x all checks good. ; used 1 WPW10006384 (BELT) from stock"
We serviced a
GE DISHWASHER
Model DDT595SSJ2SS
Near Spanaway, WA 98387
Cejay
Job Details: 02/06/2023
"Customer concern is that dishwasher is leaking from door and vent bezel keeps falling off after previous repair. Reinstalled vent bezel, Found mid and lower spray arms seperating causing leak. Needs new lower and middle spray arms. Follow up scheduled for 02/14 1-5pm. ; ordrng 1 WD22X27740 (MID SPRAY ARM ASEMBLY) and 1 WD22X27724 (LOWER SPRAY ARM)"
We serviced a
GE WASHER-TOPLOAD
Model GTW335ASN1WW
Near Plano, TX 75093
Lane
Job Details: 02/06/2023
Installed new transmission and belt. Performed multiple wash and spin cycles after repair. All functions checked good at time of service.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45H7000EW/A2
Near Plano, TX 75093
John
Job Details: 02/06/2023
"Customer concern is dryer not heating. Confirmed unit not heating. Upon disassembly, found rear bulk head has failed and no longer supporting drum as well as heating element fails continuity check. Needs new bulk head, roller, and heating element. AHS to supply parts.; ordrng 1 DC97-17076A (ASSY DRUM BACK) and 1 DC97-14486A (Heater)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/AA
Near Frisco, TX 75035
John
Job Details: 02/06/2023
Customer cocnern is DW giving LC error. Conformed error. Uninstalled unit and ran normal cycle for 20 mins. no leaks found. Found leak pan has no water nore does it show signs of a leak. Unit functioning as designed.
We serviced a
GE DISHWASHER
Model ZDT800SSF1SS
Near Dallas, TX 75214
Patrick
Job Details: 02/06/2023
"Customer concern, unit leaks intermittently from underneath. No active error codes. No evidence of leak. Unable duplicate issue. Found upper rack rail seized. Freed rail. Must replace worn door gasket. ; ordrng 1 WD08X22095 (Gasket)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4816FW2
Near Dallas, TX 75228
Patrick
Job Details: 02/06/2023
"Customer concern, unit takes several tries to start cycle. F8e1 error code. H/c proper orientation. Valves open, found hot valve buzzes during fill. Must replace inlet valve; ordrng 1 W11210459 (Inlet valve)"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW2
Near Mesquite, TX 75149
Patrick
Job Details: 02/06/2023
Replaced dampers. Tested unit. All checks good.
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50R5200AW/US03
Near Dallas, TX 75211
Patrick
Job Details: 02/06/2023
Replaced dampers.
We serviced a
GE DRYER-GAS
Model GFDN100GL0WW
Near Lake Tapps, WA 98391
Cameron M.
Job Details: 02/06/2023
"Installed previously ordered bearing, trap duct assembly, top bearing. Cycle tested unit, all checks good."
We serviced a
MAYTAG WASHER-TOPLOAD
Model PAV3360AWW
Near Lewisville, TX 75067
John
Job Details: 02/06/2023
Drilled and installed new inlet valves. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS0
Near Plano, TX 75093
John
Job Details: 02/06/2023
Cuatomer cocnern is DW leaking underneath. Upon arrival found no kick plate installed. Found water valve closed. Opened valve and found water leaking from copper connection to DW inlet valve. Attempted to tighten connection but found pipe dope has been used and connections will not seal back if disconnected. Left water service valve turned off. Advised Customer that a plumber will be needed to resolve leak issue. All other checks good.
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED8200YW2
Near Puyallup, WA 98375
Cejay
Job Details: 02/06/2023
"Customer concern is that dryer check vent light keeps coming on and has had water underneath dryer. Leak coming from hot water fill hose. Checked dryer chute for clogs found some debris. Found dryer vent crushed and restricded also found house side vent has large debris.preformed airflow test with vent disonccected fail (yellow) lint chute will need to be cleaned. Need new SS fill hoses for washer, new ducting for dryer.installed new SS fill hoses on washer. Installed new venting, vacummed excess lint from inside dryer cabinet. Preformed second airflow test failed (yellow) check vent light is now off. Advised customer dryer vents are still restricted. All checks good. ; used 1 3805FFSS-2 (FILL HOSE 2 PACK 5' SS), and 1 MFX48 (4' X 8' DUCT) from stock"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50R5200W/A3
Near Tacoma, WA 98403
Cejay
Job Details: 02/06/2023
Customer concern is that dryer lint screen is not sitting properly. found lint built up inside lint chute causing lint screen not to sit properly. Removed debris from lint chute preformed air flow test failed (yellow) preformed second airflow test with vent disconnected passed. Advised customer vents need service. All checks good.
We serviced a
GE RANGE
Model JSP42DN3BB
Near Milton, WA 98354
Cameron M.
Job Details: 02/06/2023
"Customer concern is that front lefft burner does not regulate temperature, front right burner outer coil does not heat. Found faulty contacts in left front burner infinite switch. Causing inadequate heating. Also found open heating element, causing outer coil to not heat. Also found failed contacts in front left infinite switch, causing inadequate temperature. Needs new element and infinite switches. Installed new element and infinite switchs. Cycle tested unit, all checks good."
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50M7450AW/A4 51
Near Dallas, TX 75211
Patrick
Job Details: 02/06/2023
Replaced clutch job. Tested unit all checks good.
We serviced a
GE RANGE
Model PHS920SF1SS
Near Milton, WA 98354
Cameron M.
Job Details: 02/06/2023
Installed previously ordered door induction asm. Cycle tested unit 3x. All checks good. Customer declined to retain old part. Collected payment via
We serviced a
SAMSUNG DISHWASHER
Model DMT400RHS/XAA
Near Coppell, TX 75019
Lane
Job Details: 02/06/2023
Hot water supply valve handle fell off. House has older style spiket alves. Customer hast to have water supply valve fixed before dishwasher can be serviced.; O-emld tckt
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AP/US
Near Little Elm, TX 75068
Lane
Job Details: 02/06/2023
Customer stated door broke. Performed diagnostics found door strike mount broken on door. Door and lock assembly need replacement. All other functions check good at time of service.; ordrng 1 DC97-21507C (Door) and 1 Dc64-00519d (Door lock)
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5105HW0
Near Denton, TX 76208
Lane
Job Details: 02/06/2023
Customer stated washer makes abnormal noise when starting cycle. Preformed diagnostics found belt slipping causing noise. Performed function test after repair. All noises checked to manufacture specification.; used 1 W11239857 (Belt) from stock
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.66801690
Near Rowlett, TX 75089
John
Job Details: 02/06/2023
Customer concern is dryer not heating. Confirmed not heat. Found open high limit fuse. Replaced high limit and thermal cut off from truck stock. Unit now heats. Found rigid vent behind unit to be crushed and not allowing air through. Advised Customer that vent hose will need to be replaced in order to avoid any further heating issues. All other checks ok.; used 1 279816 (THERMAL CUT OFF HI) from stock
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WTW8127LC0
Near Rockwall, TX 75087
John
Job Details: 02/06/2023
Customer concern is washer leaking and hot water not comming into unit. Using service mode found hot water inlet valve not opening properly cause hot water to enter unit slowly. Also found dispenser housing has hairline crack causing warehouse run down back of cabinet. Needs new inlet valve assy.; ordrng 1 W11413407
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA50M7450AW/A4
Near Lavon, TX 75166
John
Job Details: 02/06/2023
Customer concern is washer not draining. Unit full of water upon arrival. Confirmed drain pump not activating when called for. Installed new drain pump and hose supplied by SquareTrade. Unit now draining properly. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model GU2400TPS1
Near Dallas, TX 75209
Patrick
Job Details: 02/06/2023
"Customer concern, unit will not begin cycle. Rinse only led blinking rapidly. Stuck key error code. Must replace console. ; ordrng 1 WP3385741 (Console)"
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K6200EZ/A3 01
Near McKinney, TX 75070
Lane
Job Details: 02/06/2023
Customer stated dryer makes abnormal noise. Performed diagnostics found faulty drum roller. Replaced both rear rollers and performed multiple function tests after repair.; used 2 DC97-16782A? (Roller) from stock
We serviced a
KENMORE RANGE
Model 91194492992
Near Tacoma, WA 98404
Cejay
Job Details: 02/06/2023
Customer concern is that both front burners are not working RF is intermitten. Verified activation of burners. Found LF and RF infinite swithes failed causing front burner not to operate properly. Needs new LF and RF infinite switches. Follow up scheduled for 02/13 8-12pm; ordrng 1 WB24T10025 (infinite switch RF) and 1 WB24T10029 (inf sw control 1500w LF)
We serviced a
MAYTAG DRYER-ELECTRIC
Model MDE5500AYW
Near Bonney Lake, WA 98391
Cameron M.
Job Details: 02/03/2023
"Customer concern is that dryer takes multiple cycles to dry clothes. Preformed airflow test,failed (red). Removed vent. Performed temperature checks, in range. Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45R6100AC/US 03
Near Buckley, WA 98321
Cameron M.
Job Details: 02/03/2023
"Customer concern is that washer does not drain and spin. Found 5c error via service mode. Cycle tested unit via service mode, found seized drain pump causing unit to not drain and spin. Needs new drain pump. Advised customer part shows out of stock, may take time to get parts. ; ordrng 1 DC97-20621A (ASSY PUMP DRAIN)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS50FVSS0
Near Dallas, TX 75287
John
Job Details: 02/03/2023
"Customer concern is DW won't start and clean light is blinking. Upon disassembly, found burn on control board when door latch plugs in causing unit to not be able to start. Needs new control board and door latch. AHS to supply parts.; ordrng 1 WPW10084141 (cntrl-elec) and 1 WPW10404412 (latch-door)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB835DW4
Near Chicago, IL 60639
Chris
Job Details: 02/03/2023
Customer concern is knob not responding. Found knob is not selecting correct cycle. Also some buttons not responding well. Needs new control panel. ; ordrng 1 W11112656 (console)
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB765FW3
Near Dallas, TX 75218
John
Job Details: 02/03/2023
Customer concern is unit some times stops mid cycle and some times lid doesn't lock. Entered service mode and found error codes F5 E1 and F2 E1for lid lock failure and communication error between UI and Control. Ran service diagnostics and found lid latch working intermitently but when it does work the lid lock light is not on and unit will not allowe me to start a spin or agitate cycle. Recommend replacing lid latch and UI.; ordrng 1 W11135393 (overlay) and 1 W10810403 (Lid latch)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45M5500AZ/A5
Near Puyallup, WA 98374
Cejay
Job Details: 02/03/2023
Installed previously ordered hall sensor and main PCB. Cycle tested washer with a load all checks good.
We serviced a
FRIGIDAIRE RANGE
Model LGGF3044LWC
Near Chicago, IL 60641
Chris
Job Details: 02/03/2023
Customer concern is cooktop gets hot in back when oven on. Instructed customer this is normal. This is the hear from the oven rising in the vent that's under control panel. Tested oven. Unit checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8127LW0
Near Chicago, IL 60647
Chris
Job Details: 02/03/2023
Customer concern is unit getting off balance. Errors stored for off balance load and overload. Cleared codes. Ran diagnostic cycle. Suspension is good. Instructed customer on loading and off balance. Unit checks good.
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWC565FW1
Near Glenview, IL 60026
Chris
Job Details: 02/03/2023
Customer concern is unit not spinning. Found hub on basket is stripped. Replaced hub. Tested. Unit checks good. ; used 1 W10528947 (HUB) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Buckley, WA 98321
Cameron M.
Job Details: 02/03/2023
"Installed previously ordered wheels, cycle tested unit. All checks good"
We serviced a
GE DISHWASHER
Model GSM1860NSS
Near Dallas, TX 75206
Patrick
Job Details: 02/03/2023
"Customer concern, unit not draining. Good drain after heavy prewash. No drain after normal or light. Removed debris from drain. Tested unit. All checks good"
We serviced a
GE DISHWASHER
Model GSD3400G00CC
Near Garland, TX 75040
John
Job Details: 02/03/2023
"Custom3r cocnetis DW latch not working and can't close door. Found inner consol screw holes striped and broken as well as mounting hole for latch causing latch not to function. Also found inner door warped and seal failed causing unit to leak as well as tub bowed and not sealing to door also causing leak. Needs new consol, inner door, and door latch. AHS to supply NLA parts.; ordrng 1 WD34X10498 (Consol) and 1 WD13X10003 (latch assm) and 1 WD31X10004 (door inner)"
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45H6300AG/A2
Near Lewisville, TX 75067
Lane
Job Details: 02/03/2023
Customer stated washer will not complete any cycle. Performed diagnostics through on board test cycle. Washer completes all functions except spin portion of cycle. Ran test cycle with load. Washer kept powering down on its own. And front dampers are faulty. Advise replacing power inverter board with new suspension.; ordrng 2 DC66-00470A (Damper)s and 1 DC92-01378C (Power inverter)
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFC7500VW2
Near Dallas, TX 75219
Patrick
Job Details: 02/03/2023
"Customer concern, unit not draining. F25 error message. Canceled cycle, good drain. Ran drain and spin, good drain, good spin. Unit would not run test mode. Unit stacked in closet. Cleared remaining water. Unit ceased operation. Must replace control, drain pump and main harness. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 WPW10192966 (Main control) and 1 WPW10465252 (Drain) and 1 WPW10192993 (Harness)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/AA00
Near Carrollton, TX 75007
Lane
Job Details: 02/03/2023
Customer stated dishwasher gave code for leak detected. Performed diagnostics found small area of dryed detergent in basin. Ran dishwasher for 20min with no leaks detected. .Advised customer over suds condition could have caused issue. All functions checked good at time of service. Advised customer only left side of dishwasher is secured with mounting screw.
We serviced a
GE DISHWASHER
Model PDW7880G00SS
Near Dallas, TX 75287
Lane
Job Details: 02/03/2023
Customer stated dishwasher won't drain. Performed diagnostics found multiple items in dishwasher causing system to not drain. Sump with drain pump and drain hose need to be replaced to restore dishwasher function.; ordrng 1 WD18X10008 (Sump) and 1 WD26X10016 (Drain pump) and 1 WD24X10014 (Drain hose)
We serviced a
KENMORE WASHER-FRONTLOAD
Model 79641002610
Near Puyallup, WA 98374
Cejay
Job Details: 02/03/2023
"Customer concern is that washer is filling during dry cycle. No error codes preformed service cycle mutliple times all functions are working properly. Advised customer dry cycle of unit is not designed to be operated as a traditional dryer. Refered to page 24 of owners manual and unit will add some water during dry cycle to flush lint from drain line. Customer is adament dryer is filling with water durring dry cycle. Advised customer main PCB is only component that would effect customer stated symptom. Needs new main PCB. Requires Auth. ; ordrng 1 EBR79950243 (PCB ASSEMBLY,MAIN), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE704ESS0
Near Dallas, TX 75205
Patrick
Job Details: 02/03/2023
"Customer concern, touch pad not working. Unable to duplicate concern. Good cycle select, good fill, good spray, good drain."
We serviced a
LG WASHER-TOPLOAD
Model WT1701CW/01
Near Dallas, TX 75225
Patrick
Job Details: 02/03/2023
"At customer request, lifted top of washer so customer could access crack in tub, customer applied tape to crack. Secured top. Customer aware that RPS holds no liability of customers repair. NO WARRANTY APPLIES."
We serviced a
WHIRLPOOL WASHER-FRONTLOAD
Model WFW9150WW01
Near Spanaway, WA 98387
Cameron M.
Job Details: 02/03/2023
"Customer concern is that washer leaks during operation. Cycle tested unit 2x, found leak coming from dispenser house . Needs new hose. Requires auth. ; ordrng 1 W11366227 (HOSE)"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050UG/AA 03
Near Spanaway, WA 98387
Cameron M.
Job Details: 02/03/2023
"Customer concern is that dishwasher produces lc error. Cycle tested unit 5x,unable to duplicate customer concern. Advised customer to monitor and call if issue persists. Advised customer on using high quality detergent for best wash results"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDB765FW0
Near Garland, TX 75044
John
Job Details: 02/03/2023
Installed new blower wheel. All checks good.
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC1
Near Murphy, TX 75094
John
Job Details: 02/03/2023
"Customer concern is washer leaking and jumping around while spinning. Found unit not leveled, causing unit to move while spinning. Re-leveled unit, no longer jumping around. Found door boot retainer had been removed and boot is torn causing unit to leak. Need new door boot.; ordrng 1 W11314648 (bellow)"
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDP576KW1
Near Dallas, TX 75248
Lane
Job Details: 02/03/2023
Installed motor and blower wheel. Performed multiple function and heat cycle tests after repair. Advised customer on load size and cycle selection.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV45K7600EW/A3 01
Near Wylie, TX 75098
John
Job Details: 02/03/2023
Customer cocnern is dryer not tumbling. Found broken idler pulley causing unit to not tumble. Replaced idler pulley from truck stock. All checks good.; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4850BW0
Near Dallas, TX 75228
John
Job Details: 02/03/2023
"Customer cocnern is dryer not spinning. Found broken belt causing unit to not spin. Replaced belt from truck stock, all checks ok.; used 1 341241 (BELT,DRIVE) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF1A
Near Mesquite, TX 75150
Patrick
Job Details: 02/03/2023
"Customer concern, buttons not responding. Tested unit, all function normal at this time. No stored error codes. Unable to reproduce failure."
We serviced a
FRIGIDAIRE WALL OVEN
Model RBG97K
Near Tacoma, WA 98418
Cejay
Job Details: 02/03/2023
Customer concern is that wall oven upper oven bake and broil element do not operate. Found failed thermostat and clock causing upper oven elements not to operate. Needs new clock and thermostat. Advised customer parts are discontinued. AHS to supply. ; ordrng 1 Clock (Clock) and 1 Thermostat (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Puyallup, WA 98371
Cejay
Job Details: 02/03/2023
Installed previously order dedergent dispenser. Verified operation of dispenser. All checks good.
We serviced a
KENMORE WASHER-TOPLOAD
Model 11029822800
Near Coppell, TX 75019
Lane
Job Details: 02/03/2023
Customer stated washer won't advance automatically after installing new timer. This problem is different than original issue. Performed diagnostics found sensor switch assembly not allowing washer to fill or start cycle as intended. ; ordrng 1 WPW10292584 (Sensor switch)
We serviced a
GE DISHWASHER
Model GDF630PGM4BB
Near Coppell, TX 75019
Lane
Job Details: 02/03/2023
Customer stated dishwasher will not fill and turns itself off. Performed diagnostics found codes stored for water fill and thermistor error. Ran test through on board diagnostics and confirmed faulty fill valve. Dishwasher does turn its self off during normal operation. Main control is failing during normal operation. Supply voltage checks good.; ordrng 1 WD21X26439 (Control board) and 1 WD15X26078 (Water valve)
We serviced a
SAMSUNG WASHER-FRONTLOAD
Model WF45N5300AF/US
Near Spanaway, WA 98387
Cejay
Job Details: 02/02/2023
"Customer concern is washer is not draining. Found clog in drain pump housing causing washer not to drain. Removed clog, cycle tested washer found drain pump has loose impeller causing noise. Needs new drain pump motor. Installed new drain motor. Cycle tested washer. No leaks all checks good."
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS02
Near Graham, WA 98338
Cejay
Job Details: 02/02/2023
Customer concern is that wall oven will intermittinly power down durring preheat cycle. Pulled error codes via diagnostic mode F6E0x10 found fault in UI causing oven to shut down in either upper or lower oven preheat cycles. Needs new UI console. Advised customer parts show out of stock and may take time to recive. Requires Auth.; ordrng 1 W11428578 (CONSOLE stainless)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Glen Ellyn, IL 60137
Chris
Job Details: 02/02/2023
Customer concern is unit not draining again. Found more debris in pump housing. Removed debris. Tested with customer. Unit checks good.
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW5000DW3
Near Carrollton, TX 75006
Lane
Job Details: 02/02/2023
Installed new suspension with belt and cam assembly. Performed full function and spin test after repair. All functions checked good at time of service.
We serviced a
LG WASHER-FRONTLOAD
Model WM3250HWA
Near Irving, TX 75063
Lane
Job Details: 02/02/2023
Customer stated washer will not spin and gives error message. Preformed diagnostics found faulty rps sensor. Replaced sensor and performed function . All functions checked good at time of service. ; used 1 6931EL3003D (Rps sensor) from stock
We serviced a
LG DRYER-ELECTRIC
Model DLEX3470W
Near Dallas, TX 75254
Lane
Job Details: 02/02/2023
"Customer stated dryer runs but doesn't heat. Performed diagnostics found thermistor faulty causing overheating condition. Due to dryer overheating thermal cutt-off and operating thermostat were damaged. Replaced parts and performed function and cycle temperature check. Dryer cycles at 183 exhaust. ; used 1 6323el2001b (Thermistor), 1 6931EL3001F (Thermostat), and 1 6931EL3003D (Thermostat) from stock"
We serviced a
WHIRLPOOL DRYER-ELECTRIC
Model WED4815EW1
Near Dallas, TX 75243
Lane
Job Details: 02/02/2023
Customer stated dryer won't heat. Performed diagnostics found faulty heating element. Replaced heater and Performed multiple function tests after repair.; used 1 279838 (ELEMENT/HEATER) from stock
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DV48H7400EW/A2 02
Near Dallas, TX 75240
John
Job Details: 02/02/2023
Installed new motor and blower wheel. While testing found motor still humming and not rotating. Found drum severely warped causing it to rub against case and bind motor. Needs new drum.; ordrng 1 DC97-16812H (Drum)
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.67082600
Near Wylie, TX 75098
John
Job Details: 02/02/2023
"Customer cocnern unit not starting. Found unit powers on, starts, and heats. Ran temp check, passes. Ran vent check passes. Unit functioning as designed."
We serviced a
LG WASHER-FRONTLOAD
Model WM2016CW
Near Murphy, TX 75094
John
Job Details: 02/02/2023
Customer cocnern is washer filling while not in use. Found water inlet valve to be stuck open causing unit to continuously fill. Customer states that he trurned the supply valves off and unit still filling. Found hot water service valve to be open when indicating it is closed. Advised Customer that a plumber will be necessary to repair service valves before washer repair can be completed. Customer advised that they will contact RPS once service valves have been repaired.; ordrng 1 5220FR2075L (Valve) and 1 5220FR2006H (Valve)
We serviced a
SAMSUNG WASHER-TOPLOAD
Model WA44A3405AP/A4
Near Princeton, TX 75407
John
Job Details: 02/02/2023
"Customer concern is washer comes on but won't start. Upon arrival found unit with small amount of water inside. Started Drain and Spin cycle and found drain pump humming but not draining. Ohms checked drain pump, fails causing unit to not start. Needs new drain pump.; ordrng 1 DC97-19289F (Pump Drain)"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVWB725BW0
Near Eatonville, WA 98328
Cejay
Job Details: 02/02/2023
Customer concern is washer is not spinning. Found failed bearing and basket not floating causing washer to go out of balance. Heavy sediments in washer have caused basket and tub to become seized. Needs new tub and basket assembies. Will require two techs customer declined repair at time of service.
We serviced a
WHIRLPOOL RANGE
Model JGS9900BDS
Near Tacoma, WA 98443
Cameron M.
Job Details: 02/02/2023
"Customer concern is that range left rear and left front continuously clicking, and right front burner does not ignite. Found right front burner ignitor broke away from mounting bracket, causing burner to not ignite. Also found failed contacts in left switch harness, causing burners to continuously run ignitors. Also found burner knobs broken causing difficulty operating burners. Also found left front burner center cap missing. Needs new cap,knobs,harness, ignitors screws, and orifice assemblies. Advised customer cap NLA. Customer declined repair at this time. Collected 95.00 trip fee +tax via card Payment"
We serviced a
KENMORE LAUNDRY CENTER
Model 417.94712400
Near Federal Way, WA 98003
Cameron M.
Job Details: 02/02/2023
Installed previously ordered bearing kit. Cycle tested unit 3x. All checks good. Preformed airflow test failed. Advised that dryer duct needs to be cleaned asap before use resumes to prevent further issues
We serviced a
MAYTAG WASHER-FRONTLOAD
Model MHW5630HC3
Near Hanover Park, IL 60133
Chris
Job Details: 02/02/2023
Customer concern is unit not draining. Found pump filter clogged with debris. Cleaned pump and tested with customer. Unit checks good.
We serviced a
MAYTAG DRYER-GAS
Model MGD5500FW0
Near Roselle, IL 60172
Chris
Job Details: 02/02/2023
"Customer concern is unit making squeak noise. Found worn idler pulley. Replaced pulley from truck stock. Tested with customer. Unit checks good. ; used 1 279640 (PULLEY,IDLER) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW8040DW2
Near Puyallup, WA 98372
Cejay
Job Details: 02/02/2023
"Customer concern is that washer is making a noise durring agitation, had the rods replaced but noise has come back. Found failed slide, needs new slider disk. Installed new slider disk, cycle tested washer with a load noise still persisent. Possible internal noise from gearcase. Needs new gearcase. Advised customer noise is not covered. Requires Auth.; ordrng 1 W11393685 (GEARCASE), used 1 W10734521 (SLIDER) from stock"
We serviced a
GE RANGE
Model J314001HT
Near University Place, WA 98467
Cameron M.
Job Details: 02/02/2023
"Customer concern is that oven does does not heat, and front left burner does not heat verified power supply voltage to unit good 240v. Found open surface burner, causing burner to not heat Also found open bake element, causing oven to not heat. Needs new bake element and left front 6in burner follow up visit scheduled for 2/13 8-12; ordrng 1 WB44X5099 (BAKE UNIT 236V L O) and 1 WB30X342 (UNIT 6 HR)"
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550UG/AA
Near Lakewood, WA 98498
Cameron M.
Job Details: 02/02/2023
"Customer concern is that dishwasher produces lc1 error. Checked stored errors via service mode, none present. Found evidence of oversuds conditions present. Cycle tested unit 5x, no defect found. Advised customer to monitor and call if issue persists. Advised customer on using high quality detergent for best wash results."
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW4955HW2
Near Melrose Park, IL 60160
Chris
Job Details: 02/02/2023
Customer concern is unit not spinning. On arrival unit was stuck in cycle. Canceled cycle. Checked errors. No errors stored. Ran diagnostic cycle and recalibrated. Found no mechanical issues. Instructed customer on loading and off balance.
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE52M7750V/A3
Near Puyallup, WA 98371
Cejay
Job Details: 02/02/2023
"Customer concern is that dryer will intermittinly run after cycle when door is shut. Found motor relay intermittinly stuck causing dryer to run when door is shut, needs new main control. Advised customer parts show out of stock and may take time to recive. ; ordrng 1 DC92-01729Q (MAIN PCB)"
We serviced a
GE DISHWASHER
Model GDT655SSJ4SS
Near Spanaway, WA 98387
Cejay
Job Details: 02/02/2023
"Customer concern is that dishwasher in not filling with water. Was working fine after previous repair but then stopped working after aprox 18 days. Via newfi, control reset alert. F112 stuck key error. All UI functions operating as normal. 120v to water valve. Unit fills with water. 120v to circulation pump but no activation. Needs new circulation pump. Requires Auth. ; ordrng 1 WD26X23258 (pump wash kit)"
We serviced a
LG DRYER-ELECTRIC
Model DLEY1201V
Near Spanaway, WA 98387
Cejay
Job Details: 02/02/2023
"Customer concern is that dryer is making a noise during operation. Found coins and debris in blower wheel housing, lint chute and bottom panel of dryer causing noise durring operation. Removed all coins and debris. Cycle tested dryer. Noise eliminated, verified with customer. All checks good."
We serviced a
SAMSUNG DRYER-ELECTRIC
Model DVE50M7450W/A3
Near Puyallup, WA 98372
Cejay
Job Details: 02/01/2023
"Customer concern is that dryer is not heating. Preformed airflow test failed (yellow). Found opem element causing dryer not to heat. Needs new element. Cleaned and lubricated all support wheels, installed new element. Advised customer dryer vents need service. Customer signed airflow acknowledgement. All checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
We serviced a
WHIRLPOOL WASHER-TOPLOAD
Model WTW6120HW1
Near Spanaway, WA 98387
Cameron M.
Job Details: 02/01/2023
"Installed previously ordered actuator, cam and belt. Cycle tested unit, all checks good."
We serviced a
SAMSUNG RANGE
Model NE59N6630S/AA
Near Fife, WA 98424
Cejay
Job Details: 02/01/2023
Customer concern is that display is corrupted. Found display corrupted causing display not to operate properly. Needs new LED display. Follow up scheduled for 02/10 1-5pm; ordrng 1 DG07-01005A (LED DISPLAY)
We serviced a
MAYTAG DRYER-ELECTRIC
Model MED6400TB0
Near Lake Tapps, WA 98391
Cameron M.
Job Details: 02/01/2023
"Customer concern is that dryer takes multiple cycles to dry clothes,and produces af error. Preformed airflow test failed, (red). Verified heating components, good. Advised customer dryer vent duct needs to be cleaned asap before use resumes to prevent further issues from poor airflow. Advised customer on risk of damage to heating components if use resumes."
We serviced a
LG DRYER-ELECTRIC
Model DLE8377NM
Near Tacoma, WA 98407
Cejay
Job Details: 02/01/2023
"Customer concern is that dryer is not heating. Preformed airflow test failed (red) found open element and thermal cutoff causing dryer not to heat. Found sized idler pully and RR support causing noise durring operation needs new element assembly, RR roller, idler pully, belt and light bulb. Advised customer parts show out of stock and may take time to recive. AHS to supply. Requires Auth. Also advised customer dryer vents need service ASAP. Customer signed airflow acknowledgement.; ordrng 1 5301EL1001J (HEATER ASSEMBLY) and 1 AGM75510755 (COMMON,PARTS ASSEMBLY,SVC) and 1 4561EL3002A (PULLEY ASSEMBLY) and 1 4400EL2001F (BELT,POLY V) and 1 6913EL3001E (LAMP,INCANDESCENT)"
We serviced a
LG DISHWASHER
Model LDS5540ST
Near Sumner, WA 98391
Cameron M.
Job Details: 02/01/2023
"Customer concern is that dishwasher does not wash dishes. Found unit produces NE (vario motor failure). Cycle tested unit Found unit washing with both upper and lower spray arms. Found seized vario motor, causing unit to not complete cycle. Needs new motor and switchFollow up visit scheduled for 2/8 1-5; ordrng 1 4681ED3001D (MOTOR ASSEMBLY,AC,STEPPING) and 1 EBF64375202 (SWITCH,MICRO)"
We serviced a
HOTPOINT DISHWASHER
Model HDA2000V00WW
Near Puyallup, WA 98374
Cameron M.
Job Details: 02/01/2023
"Customer concern is that dishwasher does not drain and is loud during wash cycle. Cycle tested unit 3x. Found wash motor leaking, during operation. Also found failed contacts in timer causing unit to not drain. Needs new timer and wash motor. Customer declined repair at this time. Collected 95.00 trip fee +tax via card"
We serviced a
MAYTAG WASHER-TOPLOAD
Model MVW7230HW0
Near Lombard, IL 60148
Chris
Job Details: 02/01/2023
Replaced main board. Tested. Unit checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Lombard, IL 60148
Chris
Job Details: 02/01/2023
Customer concern is unit leaking gas. Found leaking from safety valve. Will need new valve. ; ordrng 1 WP98014893 (valve-gas)
We serviced a
KENMORE DRYER-ELECTRIC
Model 110.858764
Near Puyallup, WA 98373
Cameron M.
Job Details: 02/01/2023
"Customer concern is that dryer does not heat. Customer advised sears tech was out previously, advised customer element was shorted. Preformed airflow test pass(green), visually inspected vent hose found vent disconnected from unit prior to service appointment. Reconnected dryer vent hose. Re-preformed airflow test failed (red). Found open heating element, causing unit to not. Also found dirty rollers, causing noise during operation. Needs new element. Installed new element cleaned and lubed rollers. Cleaned and calibrated moisture sensors. Cleaned and Vacuumed inside of unit. Cycle tested unit all checks good. Advised customer cannot use dryer until ducting is cleaned. ; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Tacoma, WA 98408
Cejay
Job Details: 02/01/2023
"Original discription states dishwasher not draining issues. Roommate on site states they have not noticed and drain issues. No stored error codes. Preformed service diagnostic cycle no drain issues. Dishwasher dose not have high loop installed. Cycle tested dishwasher, checked for backflow issues. None. Advised customer of highloop installation issue. No mechanical or component failure at time of service."
We serviced a
MAYTAG DRYER-ELECTRIC
Model MEDE300VW0
Near Spanaway, WA 98387
Cameron M.
Job Details: 02/01/2023
"Customer concern is that dryer takes longer to dry clothes and makes noise during operation. Preformed airflow test failed, (yellow). Found seized rear right roller, causing noise during operation. Needs new roller. Installed new roller, cleaned and vacuumed inside of dryer. Cleaned and calibrated moisture sensors. Cycle tested unit 3x. All checks good. ; used 1 WPW10314173 (DRUM ROLLER) from stock"