John - Puyallup, WA
Tech was excellent
Cynthia - Graham, WA
Glad to have washer and dryer both looked at and repaired on the same day.
Great and Quick Service
Latoya - Spanaway, WA
The repairman was courteous, quick, and still took time to explain the repair. Perfect appointment!
Earnestine - Spanaway, WA
Always on time very professional
Kevin - Bonney Lake, WA
Brendan has been to our house 3 times in the last 2 months for 2 separate dishwasher repairs. He is kind, knowledgable and hardworking. This last repair he could have replaced the part again with a cheap plastic replacement, similar to what had broke but instead he replaced the entire mechanism with a much better quality metal equivalent, not just replacing the small broken part but the entire part of the rack so that we didn't have to deal with this part failing in the future. We were super impressed and thankful for his help! We would definitely reccomend RPS for appliances repairs.
Sam - Tacoma, WA
I’m very satisfied with the professional service I received 👍🏼
Debbie - Spanaway, WA
Jeffrey - Tacoma, WA
Did awesome job. Fast efficient, on time. Very professional. Thank u.
Kim - Graham, WA
Dwayne - Tacoma, WA
Emily - Tacoma, WA
Karen - Graham, WA
Was very thorough an repaired my washer quickly.
Robert - Tacoma, WA
Friendly, professional did a great job and answered all my questions in terms I could understand.
Sylvia - Tacoma, WA
Jacob is prompt, courteous, proficient and professional. He answered my questions with knowledge.
Lisa - Gig Harbor, WA
Jacob arrived within the service window, had the required part in his van and completed the repair in one visit. He was very conscientious and ensured that the repairs were successful before he left. He also worked very clean, to the point of wiping his handprints off. Great technician!
Janine - Tacoma, WA
RPS Appliance service and Jacob did a very good job with communication, scheduling and service. I do not know how the pricing might work because I was dealing with the Sears Appliance insurance people in the middle. Next time skip the insurance and deal directly with RPS.
Anthony - Tacoma, WA
They did a great job while working in a small area.
Van - University Place, WA
Very good service and educational
Deborah - Tacoma, WA
Mike-paula - Edgewood, WA
Showed up early, got the job done quickly!
Stress Free Fix
Ryanb - Gig Harbor, WA
We expected what the problem was, and Jacob confirmed the problem we expected quickly. He did corrective action on the problem and fixed the issue quickly.
Thomas - Eatonville, WA
Magi - Graham, WA
Earnestine - Spanaway, WA
Leland and Karen Elvert
Karen - Gig Harbor, WA
We had damage to our refrigerator doors a few months ago and are still waiting for a door to arrive. Only one has arrived. I call every day but only talk to an answer machine and no one calls back.
Response from RPS Appliance Repair:
We are sorry to hear about the issues you are having with your refrigerator. But I belive you have us confused with Sears. We have not worked on your refrigerator, We were there to perform preventative maintenance checks on your washer, microwave, dryer, cooktop, wall oven, range and dishwasher. It sounds like you need to reach out to Sears to have them advise about the status of your refrigerator. Thank you RPS Appliance Repair
Magi - Graham, WA
Very professional service.
Greg - Olympia, WA
Washing machine repair
Judy - Lacey, WA
The rep did a great job. He was on time and replace the stabilizers. the washing machine works much better now. Thanks for the help. Thie only thing we are not thrilled with is American Home Shield.
Rodney - Tacoma, WA
Technicial was very knowledgable, answered all my questions.
Tara - University Place, WA
I have been having issues with my oven. My warranty company sent a second company (thankfully) to fix my oven (3rd time). The technician was AMAZING! Trying not to jinx it but he made my oven WORK!!!! woohoo. Thanksgiving isn’t ruined. Thanks RPS
They came, but it was not great service.
Francis - Olympia, WA
They came, but it was not great service. They came to service my washing machine. It was not hooked up because we had a temporary machine we were using. They fixed my machine and didn’t even hook it up and try it out to see if it worked. Thank goodness it did. Apparently servicemen don’t move things anymore. Also, they serviced my dryer two weeks ago because it squeaked and it is still squeaking. We asked if they could look at it again and were told no because this was not a service call for the dryer and they would have to have a separate work order for the dryer. They were standing right next to it! Is this standard procedure? It seems really ridiculous! We are going to just forget about it because we are tired of dealing with this. The new refrigerator isn’t working either, and we were told they don’t do refrigeration.We will never buy a service plan again.
Carmen - Bonney Lake, WA
He was quick, kind and efficient!
Jeffrey - Lake Tapps, WA
Arrived on time, and was very fast and efficient at fixing the problem.
Jim K. - Enumclaw, WA
Let me k ow dishwasher works but power is the issue.
Kathleen - Gig Harbor, WA
June - Lacey, WA
On time, professional, couteous
Richard - University Place, WA
The service was excellent. Quick and convenient
Steve - Tacoma, WA
Jacob was friendly, knowledgeable, and professional.
Great Service.. arrived on time.. very pleasant
Denise - Tacoma, WA
We were so happy to have our dishwasher working again! We have a service contract through Lowe’s ..Very happy with the service!!
Amazing fast service!
Rebecca S.` - Milton, WA
Branden was fast and efficient and had both my washer and stove running so quickly. Thank you for your kindness as well!
Judy - University Place, WA
Branden was on time, friendly, courteous, and did the job in a timely manner. I was very pleased with his service.
Dunmire - Tacoma, WA
Royce - Olympia, WA
Jacob has visited our house a few times now. He is always very professional and knowledgeable.
Donna - Lake Tapps, WA
Nick was professional, on time, efficient. He explained results of maintenance check. Happy to hear both washer and dryer were in good condition.
John - Bonney Lake, WA
Bernie - Sumner, WA
Will Use Them Again
Rome - Auburn, WA
I was connected with this company through AHS. The first visit was a bust since the tech could not see the problem, but he came back two more times on the same work order and the leak is now fixed!
Myrna - Olympia, WA
Will not recommend in the future.The first piece that they brought was the wrong color, we had to wait an additional week. The second piece is the right color but it is scratched on two different places. I didn’t notice it but my husband did. Looks like a recycle part from an used dishwasher.
Robert - Tacoma, WA
Jacob service was simply outstanding. He epitomizes the skills, professionalism, and customer service for his peers to emulate.
Darlene - Buckley, WA
Nick was great!
Linda - Tacoma, WA
Jean - DuPont, WA
Nick arrived right on time, and serviced our three appliances that are under a maintenance agreement with Sears. (RPS has a contract with Sears). He was very efficient, and completed the job very quickly.
Ana - Lacey, WA
Christina - Gig Harbor, WA
Luechristie - Tacoma, WA
My problem was not resolved.
Very friendly and great service.
Everett - Lake Tapps, WA
James - Gig Harbor, WA
Timely and great service
Ying - Olympia, WA
Knew what they were doing, showed up when they said they would and got the job done. Would recommend.
Larry - Tacoma, WA
Nick was prompt and did a great job.
Peggy - Puyallup, WA
Nick was very personal. Worked independently and focused. A nice young man. Thank you.
Good job, Nick!
Doreen - Puyallup, WA
Nick was quiet, professional, and efficient. I wish I could have baked him cookies!
Peggy - Puyallup, WA
Very polite nice young man
Anthony - Lakewood, WA
I really appreciated the lev el of service that Jacob provided. He was very professional. Thanks.
Edward - Graham, WA
We are very pleased with all of our experience. He was very good
Craig - Sumner, WA
Don L - Puyallup, WA
It was great to be able to track where Branden was! He arrived in the early part of my window which was nice. He figured out the issue and had it resolved in less than 30 minutes.
Replacement of baking element in Whirlpool oven.
Jack - Tacoma, WA
Brandon did a great job replacing our baking element in our oven. He was very professional and knowledgeable. There was great communication from start to finish during the whole process, from making the appointment, inquiries of the issue and arrival time. The price was very reasonable as well. I highly recommend RPS Appliance Repair.
Doreen - Puyallup, WA
Nick was great. Polite, quiet, and helpful.
Timely, professional, and kind
AJ - Tacoma, WA
Our scheduled repair was great. While there was nothing wrong with the machine itself, the technician was able to find and document a leak outside of our washer and recommend the next steps.
Janet - Olympia, WA
Jacob called to ask if he could come early! Great for us. He showed us how water ran out if machine and ran machine twice to ensure he didn’t miss the cause of small leak. This is our second great experience with your repair company.
Great customer service
Vicki - Tumwater, WA
The technician, Jacob, delivers great customer service. He is friendly, knowledgeable about the equipment and performs service repairs efficiently.
Bruce - Olympia, WA
Earl - Graham, WA
Cheryl - Puyallup, WA
Efficient and very professional
Nick was great and very respectful. He knew his business and even helped solve a washer problem. I wish all the service people I get would be as good as Nick.
Daniel - Tacoma, WA
As good as it gets
Greg - Olympia, WA
On time, competent, courteous - pleasure to do business with.
Richard - Tacoma, WA
This is a good company with well trained service people. Repairs were scheduled without undue delay, they came on time, ordered the parts needed, and returned in a reasonable timeframe to make the repair.
Great and timely service
Jason - Eatonville, WA
Sherrie - Olympia, WA
Mary - Tacoma, WA
Great job done
William - Olympia, WA
Excellent Service from RPS
Paul - Gig Harbor, WA
Jacob did an outstanding job completing the service. Work space was clean and the repair done to my satisfaction.
Karen - Spanaway, WA
Thanks for the quick repair and great service!
Nothing was wrong with dishwasher when he got here. :(. He was super pleasant. Checked everything out
Jane - Enumclaw, WA
So far so good. That was a first time visit
Ben - Tacoma, WA
Emily - Tacoma, WA
We appreciate his awareness of the pandemic by coming with a mask on and fixing the problem right away to avoid any unnecessary contact. His service was quick and direct.
Mala - Tacoma, WA
Mynor - Olympia, WA
Jason and the company were amazing at handling my case. They are very communicative, respectful and knowledgeable on everything that was found wrong with my washing machine, I will always request their co pant to repair my appliances. Amazing job Jason!!!
George - Buckley, WA
Service was outstanding. Technician was polite, professional and extremely thorough. We are very pleased.
Terry - Spanaway, WA
Prompt and courteous
Gary - Puyallup, WA
Everette - Lakewood, WA
Bernia - Tacoma, WA
Craig - Puyallup, WA
Great communication and service
Jeremy - Lake Tapps, WA
Jason - Enumclaw, WA
Quick with repair and now our over is back up and running properly.
Fast and effective service!
Marshall - Olympia, WA
Technician was friendly and efficient.
Range top Replacement
Brent - Auburn, WA
Branden did an excellent job replacing our range top. His arrival was timely and he kept the work area clean. I especially appreciated that he protected our counter tops when unpacking the parts. The office communicated in an informative and timely manner as well. Thanks
COVID is a pain
Geoffrey - Buckley, WA
it was good solid and professional
Freeman - Tacoma, WA
Venita - Gig Harbor, WA
Nice to have the appliances check every year.
Lawrence - Tacoma, WA
Great but limited service
Marilyn - Puyallup, WA
Franklyn - Lacey, WA
Repairman was here on time as scheduled
David - Spanaway, WA
Nick came to my home and did an awesome job in doing the PMI on my Washer & Dryer.
Great service, professional and had great advise on additional questions I asked him. 😊
Angie - Olympia, WA
Great Service, Awsome Price
Eva - Lakewood, WA
We got a new part but I think the element still is not working correctly. It takes too long to heat up now.
Fix the dishwasher
Janet - Olympia, WA
No fuss and no hassle=all done & back to working through all cycles
review of Sears Protection Plan
Robert - Tacoma, WA
I thought your repair man was great, but the Sears protection plan is terrible!
Bob - Gig Harbor, WA
Jacob did a great job! Very knowledgeable and professional.
fast friendly professional
Kim - Roy, WA
Megan - Puyallup, WA
James - Edgewood, WA
Brandon W. Did amazing. He went above & beyond. Kind, respectful, overall excellent.
Bruce - Olympia, WA
Great job. Very happy
Tuong - Auburn, WA
Arrive as promised, very courteous .
Augustin - Auburn, WA
Melanie - University Place, WA
Mike - Tacoma, WA
Very professional and knowledgeable Extremely courteous
Janet - Olympia, WA
Quickly knew the root cause.,had parts aboard to immediately fix.
Joan - Olympia, WA
The repairman was great. He quickly and confidently diagnosed the problem and fixed it. Couldn’t ask for better service.
Paula - Tacoma, WA
1st a mix up in the scheduling which was ok until they came to do the service that I didn’t remember rescheduling. But we wer home do that worked out ok. The young man was very nice but not don’t start either machine to make sure it worked. Or if the motors sounded fine running or if the dryer reached temperature. I had to ask him to clean the dryer vent. It wasn’t a yearly Service more like a monthly service if there was one.
Bret - Graham, WA
Stephen - Puyallup, WA
Our Tech was very professional and had a great deal of patience with my mom who lives with us and kept asking him a lot of questions. He had a job to do and I thought he handled both situations great. Tonya B
Tricia - Graham, WA
Mary - Graham, WA
Kathleen - Lakewood, WA
Zenaida - Puyallup, WA
Alexander - Puyallup, WA
Terry - Eatonville, WA
Very pleasant technician.
Shari - Sumner, WA
Great service, very professional and helpful.
Renee - Gig Harbor, WA
Took a couple of visits, but Brandon found the problem and the machine has been operating like new.
Steve - Eatonville, WA
Rosemary - Bonney Lake, WA
Nick was very professional and helpful
Lani - Bonney Lake, WA
Branden was an excellent repair technician. He was polite, and he was able to easily communicate the issues with our washer and quickly repair them. I was very comfortable having him in my home with the safety measures taken. Highly recommend!
Great job nick
Richard - Orting, WA
Very thorough - great job!
Ritajo - Puyallup, WA
Highly recommend their expert and customer friendly services.
Quick, Efficient and Very Courteous
James - Lakewood, WA
Nick was quick, efficient and very courteous. He was timely in arriving when he said we would. Which I greatly appreciate!!!
Wash Machine Repair Service Call
Elsa - Spanaway, WA
Branden found the problem and showed us photos of the damage on the washing machine. Unfortunately, the machine was quite old and some parts were no longer even made. Branden told us our options and we definitely trusted his judgement. He was friendly and knowledgeable, and we wouldn't hesitate to contact RPS in the future.
Randy - Olympia, WA
Title says it
Son - Lacey, WA
Nicholas - Buckley, WA
Came on a Friday and had to order a part, was back the next Wednesday and was fixed in no time!
Dennis - Lakewood, WA
Laurie - Buckley, WA
The tech was polite, friendly and answered all questioms.
Daniel - Graham, WA
Timothy - DuPont, WA
Jacob was great. On time and diagnosed the problem very quickly, but unfortunately had to order the part. We were able to schedule a return appointment right then and there. He returned and fixed the problem within 30 minutes of arriving. Now my dishwasher works like it is brand new. Thanks again.
Diagnose the problem right away and fixed it. Very quick and he was done. Thank you
Celia - Tacoma, WA
Safe, friendly, courteous
Donald - Federal Way, WA
Great service again!
David - Eatonville, WA
Brandon and RPS are honest ethical and reliable. They have been to our homes several times. They repaired the appliances they could at a fair price and did excellent work. They were also honest enough to tell us when it wasn't cost effective to do so. Customer service like this is almost impossible to find these days!
Carla - Puyallup, WA
Zita - Sumner, WA
Lorraine - Tacoma, WA
Excellent, five stars!
Brian - Gig Harbor, WA
Very Thorough and Professional
No problems found.
Debi - Puyallup, WA
I thought the washer was making a lot of noise, and getting worse. Branden did a thorough inspection and found nothing wrong. He let me know that the sounds I was hearing were normal, but if it gets worse to call. I felt very comfortable with the time he spent checking the machine out.
Aaron - Tacoma, WA
Marcia - Olympia, WA
Fest, helpful and knowledgeable
Shasta - Spanaway, WA
I was grateful to find out Sears warranties were still being honored for my washing machine. I was able to receive a prompt appointment and the service was done within highly acceptable time parameters. The tech was professional and polite and got right to work on the issue.
Valerie - Lacey, WA
Jacob was very knowledgeable and completed the repair very quickly.
Robert - Bonney Lake, WA
Brandon was on time and was training a new technician. They did a great job repairing the appliance. Highly recommend this company for appliance repair. Will definitely use them in the future.
Michael - Puyallup, WA
Showed up on time, very professional, very personal, could not ask for more definitely use again
Taylor - Auburn, WA
Branden was extremely professional and courteous. Great customer service!
Good timely service
Bruce - Bonney Lake, WA
Very pleased with job
Nice people. No pressure.
Nikolay - Lake Tapps, WA
Nice people. No pressure.
Judi - Roy, WA
Great job and very fast and friendly
Fast, professional service
Shanna - Gig Harbor, WA
Rick - Puyallup, WA
Highly Recommend. One thing that I really appreciate in a service company is one that will back up their service. RPS does just that. The first time they came out the problem with the washer didn't present itself. When we called back a few days later and told them the same problem was still present they were prompt in responding back to our home. This time they were able to find the problem and correct it. Jacob and other staff that I've met are very professional and really know what they're doing. At this point, RPS will definitely be my GO TO company for all of our appliance repair work. I highly recommend this company for your repair work as well.
Courteous, professional service
Johanna - Tacoma, WA
Patricia - Olympia, WA
parts availability requiring two visits was the only problem, service was great.
Dean - Tacoma, WA
Our Service Tech showed up, assessed the issue. He had to order the part. He was back within a week to install the part. Excellent communication. Excellent Follow up. Repair Fixed, problem Solved!
Jonathan - Olympia, WA
Great service. Very happy with our repair person.
Service was great!
Vicki - Tumwater, WA
This was a covered service repair so I cannot speak to cost. Jacob was very pleasant, knowledgeable and easy to work with. Great service, pleasant experience!
Fast Efficient Service
Jessica - Orting, WA
Process was easy to schedule online & fast service. Tech was great. Thanks
Great repair service, but poor appointment scheduling
Amparo - Tacoma, WA
The automated appointment email doesn't work. It is sent between 6p - 7p, how many people check their emails after 5pm? The night prior email doesn't give the client ample time to notify his/her employer. If a customer missed the email to confirm the appointment, RPS doesn't call that morning to confirm the appointment as a backup. So, confirming the email does nothing, the technician will be sent out whether the client knows that there is an appointment or not. I do want to mention that the technicians are very professional and courteous. The work that Brandon did made my washer better than new.
Curt - Sumner, WA
my appliance never got fixed. very disappointed
Response from RPS Appliance Repair:
Sorry to hear you are not happy with us, I wish you would have called us prior to leaving a bad review. Your dishwasher did not get fixed because we are waiting on your home warranty provider to locate the needed parts or decide about replacement options. All of that is out of our hands. You should contact them about the status.
Rick - Puyallup, WA
Our front load washing machine vibrates very badly. The technicians ran the machine through a couple of tests and found nothing wrong. Said that it is the way that we load the washer. We told them that we've been using this washer for the last 3 years and haven't changed anything and it never shook like this before. The next day after the visit the washer shook so back that it walked about 1 foot. I'm not sure what to do about the washer now and will probably sell it for cheap. I was hoping that a problem could have been identified and the home warranty would cover cost. Now i'd be hard pressed to have them come out again on the warranty since it was stated that there was no problem and they instructed the homeowner on how to properly load the machine. The technicians were very nice and seemed very knowledgeable, but i'm not sure they really believed that we had a problem. Frustrating
Mohammad - Olympia, WA
Easy to work with the team. Especially knowledgeable technicians knows the craft.
Kent - Olympia, WA
Problem diagnosed quickly and resolved just as fast when parts arrived.
Fast and Reliable Service
Donna - Auburn, WA
Ana - Tacoma, WA
Very friendly and knowledgeable technicians
Drew - Bonney Lake, WA
The technicians were on time. They worked fast. They respected our home by wearing masks and gloves during the coronavirus outbreak as well. The work was quick and thorough and the technician, Brandon, even took time to explain to me exactly what went wrong as he fixed it. Absolutely would use them again.
Leslie - Buckley, WA
They arrived on time and were courteous. Identified the problem quickly.
They were very fast and efficient. Great job!
James - Bonney Lake, WA
Terra - Olympia, WA
Prompt, professional, kind. Thank you!!
John - Tacoma, WA
Mark - Olympia, WA
I called RPS to check on our oven which had been repaired two months before. The service was timely and Jacob didn’t find any problem. I am very pleased with RPS as a service provider.
Job well done!
Royce - Olympia, WA
Jacob at RPS has helped us a couple of different times. He's the best-- very professional and knowledgeable.
My renter called. The dishwasher does not work. It gives the same message as before.
Rhea - Tacoma, WA
I am trying to call but am on hold and have been for more than 25 minutes.
Quick and Kind
Angela - Bonney Lake, WA
Repair men showed up exactly when they said they would, worked efficiently and were kind to my special needs child.
very competent and helpful service
Paul - Olympia, WA
he quickly diagnosed the problem and returned a week later with the proper part, quickly fixed our dishwasher, and gave us useful advice about future maintenance
Rebecca - Olympia, WA
quick, professional and flexible. Was able to stop by 2 hours ahead of the scheduled time, and was out within about 30 minutes.
Quick review and Fix !!
Jean-Paul - Federal Way, WA
This guys knew exactly what they were doing and fixed things simply and quickly
Roger - Olympia, WA
Jacob is very knowledgeable in troubleshooting and repairing washing machines!
Brent - Puyallup, WA
Nichoals - Olympia, WA
great service during the COVID-19 outbreak, technician was adhering to health recommendations, and still provided quick and cleanly service to repair my appliance.
Great, Courteous Service
James - Lacey, WA
The technicians are knowledgeable in appliance repairs and I would recommend this Company's service to anyone I know that needs any appliance repaired.
Chad - Buckley, WA
Very happy with all of my interactions with RPS. From Joni over the phone to the techs that diagnosed and fixed my dishwasher. Very professional and would recommend!
Efficient, professional service
Momswan - Olympia, WA
Jacob is a top-notch service technician. I have had to see him for two separate washing machine issues, and he was able to assess problems quickly. Each time, there was a part needed, and he was able to reschedule immediately to coincide with the expected date he would receive the part. The second time, he had to wait for the insurance company, but RPS went out of their way to get the situation handled as soon as possible. This time, Jacob had a trainee with him, but the work was still done quickly and professionally. I can't think of a better technician for RPS to employ in training new technicians. Great, fast service. Thanks, RPS!
June - Tacoma, WA
Very professional, knowledgeable, courteous, punctual and best yet..my washer is working like a champ. Ty, ty ty.
Jeff - Puyallup, WA
They worked hard to fix my dishwasher probably would have been easier to replace it but they got it done they were great
Steven - DuPont, WA
Washer service- great service and professional
Michael - Lacey, WA
Awesome job! I would recommend to anyone!
Matt - Tacoma, WA
The 2 technicians that were sent, were very polite, efficient and completed the job quickly!
Michelle - Gig Harbor, WA
Excellent service repair and fast!
Great service. On time too!
Gene - Lacey, WA
Great service, I'm glad that I purchased the extended warranty
Sandra - Tacoma, WA
great service, very professional, helpful information
Brian - Orting, WA
Very plleasant and professional
Cheryl - Spanaway, WA
Awesome Service the BEST
Leslie - Olympia, WA
Robert - Auburn, WA
Michael - Lakewood, WA
Scott - Puyallup, WA
Jacob was very nice and professional Great service!!
Richard - Gig Harbor, WA
DISHWASHER KENMORE 66513032K112 "Customer concern of spray arms not rotating. Found wash pump not turning on, good voltage to wash pump. Needs new wash pump. Advised customer that part is out of stock and may take awhile to arrive. Collected $75 deductible via cc.; ordrng 1 WPW10510667 (Wash pump)"
RANGE GE JBP24W0K4WW Customer concern of unit not heating. Found open bake element causing no heat. Needs new bake element. ; ordrng 1 WB44T10010 (Bake element)
RANGE MAYTAG MER5775QAS "Installed previously ordered control, still no heat. Found temp probe ohms out of range causing no heat. Needs new temp probe. Fahw to provide part. Autho number 2097482178.; O-emld tckt"
DISHWASHER GE GLD5960N00SS "Customer concern of unit not cleaning dishes. Found lower rack wheels broken causing rack to fall onto lower spray arm and keep it from moving. Also found debris plugged in upper and lower spray arms. Also found feed tube bent causing upper spray arm to not seat properly. Needs new lower rack wheels, upper and lower spray arms, and feed tube. ; ordrng 1 WD35X21038 (Rack wheels) and 1 WD22X10047 (Lower spray arm) and 1 WD22X10046 (Upper spray arm) and 1 WD12X10057 (Feed tube)"
WASHER-TOPLOAD KENMORE 11027632600 "Customer concern is that washer will not spin. Found motor shaft stripped at motor coupler. Needs new motor and coupler. Next appointment 1/21 10-2; ordrng 1 WP661600 (drive motor), used 1 285753A (COUPLING,MOTOR) from stock"
DRYER-ELECTRIC WHIRLPOOL WED8200YW0 Customer concern is that dryer makes squealing noise. Found worn idler pulley causing noise. Replaced pulley. Vacuumed inside of dryer. Cycle tested. All checks good. ; used 1 WPW10547292 (PULLEY-IDR) from stock
DISHWASHER WHIRLPOOL DU840CWDB5 "Customer concern of rusted racks and leaking. Found upper and lower rack rusted causing dishes to fall in between racks. Also found debris in spray arm and worn door seal causing leak. Needs new upper and lower rack, spray arm and door seal. Door seal is currently out of stock, FAHW to supply parts. ; ordrng 1 W10161215 (Lower dish rack) and 1 W11169039 (Upper rack) and 1 WPW10164258 (Lower spray arm) and 1 WPW10509257 (Door seal)"
WASHER-FRONT LOA SAMSUNG WF50K7500AV/A2 "Customer concern is that washer will not spin. Found failed rear bearing causing basket play and loud spin cycle. Needs new rear tub, basket assembly and front shocks. ; ordrng 1 DC97-19681A (ASSY SEMI TUB BACK) and 1 DC97-19268A (ASSY DRUM) and 2 DC66-00470A (DAMPER SHOCK;FRONT)s"
RANGE GE JB745EF1ES Customer concern is that range is smoking when using the oven. Found shorted relay on control board causing electrical burning smell. Needs new control board.Next appointment 1/21 1-5; ordrng 1 WB27X25357 (control board t012 e) and 1 WB27X20097 (faceplate graphics)
RANGE LG LRE30453ST/01 Customer concern of start button not working. Found shorted control panel causing start button not to work. Needs new control panel. ; ordrng 1 383EW1N006N (Control panel)
RANGE WHIRLPOOL WFG540H0ES1 Customer concern of cracked knob shafts. Needs new knobs. Advised customer that knobs are factory order part and may take awhile to arrive. ; ordrng 5 W10766544 (Knob)s
WASHER-TOPLOAD SAMSUNG WA52J8700AP/AA 11 Customer concern is that washer will not spin. Found motor rotor hub stripped causing no spin. Needs new rotor. Next appointment 1/19 8-12; ordrng 1 DC31-00125C (Rotor)
WASHER-TOPLOAD WHIRLPOOL WTW6200VW0 Customer concern is that washer makes a knocking noise in spin cycle. Found tub bearings failing. Needs new bearing kit. Next appointment 1/20 1-5; ordrng 1 W10435302 (bearing)
WASHER-FRONT LOA WHIRLPOOL WFW8300SW05 Customer concern is that washer stopped draining. Found drain pump has a dead spot causing it to not operate. Needs new drain pump. Next appointment 1/20 1-5; ordrng 1 WPW10730972 (pump-water)
RANGE JENN-AIR SVE47500B "Customer concern of dead display. Found buttons still functional, but no display. Needs new control board. ; ordrng 1 WP71001799 (Control board)"
RANGE KENMORE 9119354190 "Customer concern of door not closing or opening, and oven tips forward. Advised customer that oven is on risers, and machine tipping forward is an installation issue. Found door hinges broken and over extended. Needs new hinges. ; ordrng 1 WB14X103 (Left hinge) and 1 WB14X104 (Right hinge)"
WASHER-FRONT LOA SAMSUNG WF45M5500AW/A5 "Installed previously ordered control board and rps sensor. Test cycled, all checks ok."
WASHER-TOPLOAD SAMSUNG WA40J3000AW/AA 13 Installed new motor. Cycle tested. All checks good.
DRYER-ELECTRIC GE DBXR453EA1WW "Installed previously ordered front and rear bearings. Test cycled, all checks ok."
DRYER-ELECTRIC SAMSUNG DVE50M7450W/A3 Customer concern is that dryer does not start a cycle. Found belt off causing belt switch to trip and dryer to not run. Found no cause of belt coming off. All rollers and idler in good condition. Reinstalled belt. Cycle tested. All checks good. Advised to make sure if rotating drum by hand to only go clockwise. Performed air flow test. Test failed. Advised to clean dryer duct to the outside asap.
DRYER-ELECTRIC LG DLE5977W Customer concern dryer shuts off too soon. Clothes are not dry. Found moisture sensors not responsive. Cleaned and calibrated sensors. Cycle tested airflow. All checks good. Advised to use timed dry for mixed loads.
WASHER-TOPLOAD GE WSERR417F1WW "Customer concern of unit leaking. Found water in base of machine. Test cycled ×2, unable to verify leak. Found debris in pressure hose, cleared pressure hose. Test cycled, unable to verify leak. All checks ok at time of service, advised customer to call back if problem persists."
WASHER-FRONT LOA WHIRLPOOL WTW5500XW3 "Customer concern of unit not advancing cycles. Found slow fill error stored. Tested cold and hot water valves, no hot water. Removed hot water hose and turned valve on, no hot water supply to unit. Advised customer that unit needs hot and cold water to fill in alloted time. Machine functioning as designed."
DRYER-ELECTRIC SAMSUNG DV331AEW/XAA Customer concern is that dryer made a thumping noise then stopped making noise. Took unit apart. Found one seized roller. Cleaned and lubed rollers. Cycle tested. All checks good.
WASHER-FRONT LOA LG WM2487HWMA Customer concern is that washer was making a noise when draining and also making knocking noise. Customer cleaned pump and noise when draining stopped. Found washer not level causing knocking noise. Leveled washer. Cycle tested. All checks good.
DRYER-ELECTRIC ELECTROLUX EWFLS70JIW1 "Customer concern of unit taking multiple cycles to dry loads. Test cycled temps ×20, checks ok. Ran air flow test, yellow. Removed lint trap and ran test again, green. Advised customer that lint trap needs to be cleaned with soap and water to remove debris and allow proper air flow. All checks ok."
COOKTOP KITCHENAID KECD807XSS0 "Installed previously ordered infinite switch and element. Test cycled, all checks ok."
WASHER-FRONT LOA SAMSUNG WF42H5000AW/A2 11 "Customer concern that machine won't spin. Found debris in drain pump filter causing unit not to drain. Cleaned filter. Test cycled, all checks ok."
RANGE SAMSUNG NX58J5600SG/AA 01 "Customer concern of unit not heating. Found oven has weak igniter causing no heat. Replaced igniter. Test cycled, all checks ok. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock"
WASHER-FRONT LOA SAMSUNG WV60M9900AV/A5 01 Customer concern is that upper washer leaks when using. Cycle tested upper washer x12. No leaks. There is a TSB for leaking from fabric softener dispenser. Needs new seal cap guide. 2 techs required for repair. Needs auth. ; ordrng 1 DC62-00702A (Seal cap guide)
WASHER-TOPLOAD WHIRLPOOL WTW8500BC0 Installed new drain pump. Cycle tested. All checks good
DRYER-ELECTRIC KENMORE 11068062801 Customer concern of unit not heating. Found open heating element and broken connector on thermistor causing no heat. Needs new heating element and thermistor. ; ordrng 1 WP8557403 (Thermistor) and 1 WP8544771 (Heating element)
WASHER-TOPLOAD KENMORE 11021652020 "Customer concern of noise during wash or spin cycle. Test cycled machine. Found rotor rattling when agitating. Removed rotor bolt, used loctite and tightened bolt down. Test cycled, all checks ok."
COOKTOP KITCHENAID KECD807XSS0 Tech was assigned as a helper;
WASHER-FRONT LOA WHIRLPOOL WFW70HEBW1 Customer concern is that unit does not operate and lock light is on. Found unit in control lock. Removed control lock. Cycle tested. All checks good.
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 51 "Customer concern of unit leaking from add garment door and door boot, and unit making squealing sound in spin. Test cycled unit through rinse and spin twice, unable to verify leak issue or sound during spin. Customer has video of unit making sound in spin, sounds like bad shocks. Advised customer that door boot and add garment door seal are only parts that could cause leak. Needs new door boot, add garment door and shocks. Advised customer that add garment door is currently out of stock and may take awhile to arrive. ; ordrng 1 DC97-19057A (Add garment door) and 1 DC97-16140N (Door boot) and 4 DC66-00470A (Shock)s, states that autho needed"
WASHER-FRONT LOA LG WM2496HSM "Customer concern of unit not draining. Test cycled machine on arrival, unit drains. Ran hot water through machine, test cycled drain pump +20 times, unit drains every time. Unable to verify complaint at this time. Advised customer to call back if problem persists."
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 04 "Customer concern of unit not drying. Found open heating element causing no heat. Also found worn idler pulley. Replaced heating element and idler pulley. Test cycled, all checks ok. ; used 1 DC97-14486A (ELEMENT ASSEMBLY), and 1 DC93-00634A (IDLER ASSEMBLY) from stock"
DRYER-ELECTRIC ELECTROLUX LFD301EW0 "Customer concern is that dryer makes squealing noise. Found worn front drum glides and rear bearing. Needs new glides and bearing.Timer shaft broke off during service. Needw new timer. No charge. Next appointment 1/19 8-12; ordrng 1 131905500 (Timer) and 1 5303937139 (felt glide asm) and 1 5303283286 (felt seal,lower) and 1 5303281153 (bearing kit-rear)"
DRYER-ELECTRIC SAMSUNG DVE50R5200AW/A3 Installed new heating element. Cycle tested. Good heat. Advised airflow failed test. Dryer vent needs cleaned asap.
DRYER-ELECTRIC SAMSUNG DVE50R5400V/A3 Customer concern is that dryer does not heat. Found open heating element causing no heat. Replaced element. Cycle tested. All checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
DRYER-ELECTRIC GE DBXR453EV1WW "Customer concern is that dryer makes squealing noise when first started. Found idler pulley sticking and front glides worn. Lubed pulley and replaced glides. All checks good. ; used 2 WE1M504 (SLIDE DRUM (WHITE)), and 2 WE1M1067 (SLIDE BEARING (GREEN)) from stock"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer concern of unit not heating. Found unit in heat lockout. Thermistor ohms in range. Needs new control board. Control board is currently out of stock, advised customer it may take awhile to arrive. ; ordrng 1 W11305297 (Control board)"
DRYER-ELECTRIC KENMORE 11066752500 "Installed previously ordered felt seal, advised customer to allow glue to dry before use. Found left rear roller worn, needs new rollers. ; ordrng 1 349241T (support,roller)"
DRYER-ELECTRIC LG DLE1101W "Customer concern of unit not heating. Tested heating element, checks ok. Checked hi limit and t stat, checks ok. Checked voltage to element, 0v. Checked voltage at terminal block, L2 0v. Checked voltage at wall, checks ok. Found plug contacts not making contact with wall outlet. Adjusted plug contacts. Test cycled, all checks ok."
DISHWASHER SAMSUNG DW80R2031US/AA 00 Customer concern is that dishwasher flashes normal light and front left foot is stripped. Found inlet valve leaking causing leak detector to trip. Leveling leg threads in base are stripped. Advised this is not covered. Needs new inlet valve. Advised part is on back order and may take awhile to receive. Left water to unit off. ; ordrng 1 DD82-01588A (Inlet valve)
RANGE WHIRLPOOL RF362LXSS 0 Customer concern is that oven door handle is falling off and door is coming apart. Found stripped screws causing handle to come off. Needs new handle screws. Next appointment 1/21 8-12; ordrng 2 W10777162 (screw)s
WASHER-FRONT LOA WHIRLPOOL WFW9750WW01 "Customer concern of unit leaking from door. Found tear in door boot causing leak. Needs new door boot. Door boot is out of stock, FAHW to supply part. ; ordrng 1 WP8182119 (Door boot)"
WASHER-TOPLOAD WHIRLPOOL WTW4800XQ2 Installed new suspension rods. Secured drain hose in wall drain with zip tie. All checks good.
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 01 Customer concern is that dryer has heat but takes multiple cycles to dry. Airflow tests good. Temps in range at 175-180deg high. 130-140 low. Found no mechanical issues with dryer at this time.
DISHWASHER KITCHENAID KDTM354ESS2 Installed new sump assembly and wash arms. Cycle tested. All checks good.
WASHER-TOPLOAD MAYTAG MVWC300XW0 Customer concern is that washer does not spin and drain properly. Found errors F7 E1. F7 E7 stored. Found failed shift actuator not sensing basket speed causing no spin. Replaced actuator. Cycle tested. All checks ok. ; used 1 WPW10006355 (ACTUATOR) from stock
WASHER-TOPLOAD KENMORE 11026902691 Customer concern is that washer lid switch is broken causing unit to not work. Replaced broken lid switch. Cycle tested. All checks good. Collected 75.00 deductible via check. ; used 1 WP3949238 (SWITCH-LID) from stock
DISHWASHER MAYTAG MDB4949SDH3 "Customer concern of dishes not getting clean. Found loose connection on control board causing no power to wash pump. Reseated connection. Test cycled, all checks ok. Collected $75 deductible via credit card."
DRYER-ELECTRIC SAMSUNG DVE45R6300V/A3 Customer concern is that dryer runs continuously unless the door is open. Dryer started operating properly again. Unable to get dryer to malfunction at time of service. Advised to call if issue returns.
WASHER-FRONT LOA WHIRLPOOL WFW8740DW Installed drain pump previous tech ordered. Cycle tested. All checks good.
DISHWASHER KENMORE 66512783K310 "Customer concern of unit shutting down early. Found inlet valve and fan error stored. Tested ohms on fan and valve, both checks ok. Control board shutting unit down before cycle finished. Also found some segments on control panel burnt out or dim. Needs new control board and control panel. Customer declined repair."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer concern is that upper rack wheel is broken causing rack to fall. Installed updated rack adjuster kit. All checks good. ; used 1 W10712395 (ADJUSTER) from stock
RANGE KENMORE 79074333313 "Customer concern of unit not heating. Found weak igniter causing no heat. Replaced igniter. Test cycled, all checks ok. ; used 1 WB13k21 (Igniter) from stock"
OVEN/STOVE FRIGIDAIRE FGGF3054MFC Customer concern that range produces a lot of soot on when baking. Found oven has not been converted to LP. Advised to have it converted. NO CHARGE
DISHWASHER MAYTAG MDBH949PAB4 Installed previously ordered parts. Cycle tested. No leaks. All checks good.
WASHER-TOPLOAD KENMORE 11025132411 "Installed previously ordered control board. Performed calibration, all checks ok."
OVEN-WALL KITCHENAID KEBV208MSS03 Installed new door hinges on lower oven door. Door closes properly. Checks good.
RANGE KITCHENAID KERA205PSS5 "Customer concern of surface elements not heating up enough. Found front right and left rear elements not heating up, 240v to elements. Needs new surface elements. Both elements are out of stock, Ahs to supply parts. ; ordrng 1 WP8273993 (FR surface element) and 1 W11171119 (LR surface element)"
DRYER-ELECTRIC SAMSUNG DV48J7770EP/A2 01 Customer concern is that dryer takes multiple cycles to dry. Cycle tested. Temps at 185. Good airflow without lint screen. Poor airflow with lint screen. Cleaned lint from inside dryer. Advised customer to clean lint screen. Dryer operating as designed.
DISHWASHER KENMORE 6651570592 Customer concern of unit not draining. Found timer not sending voltage to motor to drain. Also found motor with bad bearing. Needs new timer and motor. Both parts are discontinued. Ahs to supply parts. ; ordrng 1 675748A (Motor) and 1 3368532 (Timer)
WASHER-FRONT LOA LG WM3670HVA "Customer concern of OE error (drain error). Found seized drain pump causing no drain. Replaced drain pump. Test cycled, all checks ok. ; used 1 4681EA2001T (Drain pump) from stock"
RANGE JENN-AIR JDS9865BDP23 Customer concern is that bake element does not operate causing unit to not bake. Found no voltage from L1 relay on main board to element causing it to not operate. Needs new main board. Parts is manufacturer back order. AHS to supply part. Slide in range. Downdraft. Dual fuel. ; ordrng 1 WP8507P232-60 (cntrl-elec)
DRYER-ELECTRIC WHIRLPOOL WED4815EW0 "Customer concern that unit is very loud and doesn't dry well. Found worn rear rollers causing sound and lint trap housing not connected properly. Replaced rollers and installed housing correctly. Cleaned out lint trap and ran air flow test, all checks ok. ; used 1 349241T (Rollers) from stock"
RANGE FRIGIDAIRE FGF348KCM Customer concern is that oven does not heat after it was left on all night. Found failed bake ignitor causing it to not light. Replaced ignitor. Cycle tested. All checks good. ; used 1 WB13K21 (OVEN IGNITER-12' LEAD W/NUTS) from stock
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 Customer concern is that dryer makes a noise then stopped running. Found failed idler pulley causing unit to not run. Replaced pulley. Cleaned and lubed rollers. Cycle tested. All checks good. Top panel removed prior to service. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
RANGE SAMSUNG NX58M6850SG/AA "Installed previously ordered cooling fan. Test cycled, all checks ok."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer concern is that top rack wheels broken and rack falls down. Installed new adjuster kit. All checks good. ; used 1 W10712395 (ADJUSTER) from stock
DISHWASHER WHIRLPOOL DU1030XTXB0 "Customer concern of unit not washing dishes. Found water shut off to dishwasher. Turned water on. Test cycled, all checks ok."
DISHWASHER SAMSUNG DW80K5050US/AA 02 Customer concern of unit producing LC error. Found sump seal worn causing leak. Needs new sump seal. ; ordrng 1 DD62-00050A (Sump seal)
COOKTOP AMANA AKDH5E "Customer concern that front left element does not work, rear left element only gets warm, right rear element only works sometimes, and no elements work on low. Tested voltage to front left element, 240v. Tested voltage to left rear element, 240v. Found worn receptacles causing intermittent heating. Needs new halogen element, radiant element, receptacles and infinite switches. Halogen and radiant elements are discontinued, Ahs to supply parts. ; ordrng 1 Y0307396 (Halogen element) and 4 WPR0702021 (Infinite switch)s and 1 32082601 (Radiant element) and 2 330031 (Receptacle)s"
RANGE SAMSUNG NE58K9500SG Customer concern on E0E error (door lock error). Found micro switch on door lock broken causing unit to give code. Needs new micro switch. ; ordrng 1 3405-001034 (Micro switch)
WASHER-FRONT LOA KENMORE 79641073311 Came to install previously ordered control board and display board. Incorrect control board was ordered and display board still has no lights on power up. Needs new control board and display. ; ordrng 1 EBR78499502 (Control board)
RANGE JENN-AIR JES9800BAF "Customer concern of buttons not working. Found console shorted causing no operation on touch pad. Needs new console. Part is discontinued, fahw to supply part. Collected $75 deductible via cc.; ordrng 1 74011539 (Console)"
RANGE SAMSUNG NE58F9500SS/AA 05 Customer concern of noisy fan while heating. Found convection fan worn causing noise. Needs new convection fans.; ordrng 1 DG96-00110E (Convection fan) and 1 DG96-00110B (Convection fan)
WASHER-TOPLOAD WHIRLPOOL WTW8500BC0 "Customer concern is that washer does not drain or run a cycle. Found 120v to drain pump. No operation from pump. Ohmed pump, pump is open. Needs new drain pump. Next appointment 1/11 1-5; ordrng 1 WPW10409079 (Drain pump)"
DISHWASHER LG LDT5678ST Customer concern is that dishwasher will not start a cycle. Found door latch intermittently not sending door closure causing it to not run. Needs new door latch. ; ordrng 1 AGM76209501 (Door latch)
COOKTOP WHIRLPOOL WFE540H0ES0 "Customer concern of front left burner always on high and knob shafts cracked. Found shorted infinite switch and cracked knobs. Needs new infinite switch and knobs. Knobs are out of stock, ahs to supply parts. ; ordrng 1 W10857622 (Infinite switch) and 4 W10854249 (Knob)s"
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 01 Customer concern is that dryer makes squealing noise. And moisture sensor not working properly. Found seized idler pulley causing noise. Replaced pulley. Cleaned and calibrated moisture sensors. Cycle tested. All checks good. Advised about using timed cycle for mixed and small loads. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock
DRYER-ELECTRIC SAMSUNG DV42H5000EW/A3 01 "Customer concern of unit not heating and making very loud grinding sound. Found dryer assembled incorrectly causing pressure on drum and seizing rear rollers. Also found worn idler pulley and open heating element. Replaced rear rollers, idler pulley and heating element. Test cycled, all checks ok. ; used 1 DC93-00634A (IDLER ASSEMBLY), 1 DC97-14486A (ELEMENT ASSEMBLY), and 2 DC97-16782A (DRUM ROLLER) from stock"
DISHWASHER WHIRLPOOL WDT710PAYB3 Installed new wash pump. Cycle tested. Good spray pattern. All checks ok.
DISHWASHER GE GDF510PSJ6SS Customer concern is that dishwasher does not drain entirely and causes it to overfill and leak. Removed drain hoses and cleaned hoses. Reinstalled. Cycle tested x5. Drains as designed. All checks good.
DRYER-ELECTRIC SAMSUNG DVE52M7750V/A3 Customer concern is that dryer makes clicking noise when running. Not making noise at time of service. Took dryer apart. Found lint build up in blower wheel. Vacuumed inside of dryer. Lubed rollers. Cycle tested. All checks good.
DISHWASHER GE GDF520PGJWW Unable to locate model and serial tag on dishwasher. Called lowes support. Unable to provide service on dishwasher. Advised customer to call Lowes service advantage for further information.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer concern of upper rack falling down. Found broken adjusters causing rack to fall. Replaced adjusters. Test cycled, all checks ok. ; used 1 W10712395 (ADJUSTER) from stock"
RANGE SAMSUNG NE59J7630SS/AA 03 "Installed previously ordered display. Test cycled, all checks ok."
WASHER-FRONT LOA KENMORE 11044932202 "Installed preposition ordered drain pump. Test cycled, all checks ok."
DRYER-ELECTRIC KENMORE 11061633610 Customer concern is that dryer makes loud squealing noise. Found seized idler pulley causing noise. Replaced pulley. Cycle tested. All checks good. ; used 1 W10837240 (BRACKET) from stock
DISHWASHER SAMSUNG DW80J7550UG/AA 01 Installed previously ordered parts. Cycle tested. All checks good.
WASHER-TOPLOAD GE GTW725BSN0WS Customer concern is that washer will not start a cycle and does not lock lid. Found failed lid lock causing unit to not start. Replaced lid lock. Cycle tested. All checks good. ; used 1 WH01X27954 (LID LOCK QUICK RELEA) from stock
DRYER-ELECTRIC SAMSUNG DV50F9AEVWA/A2 "Customer concern of unit not heating. Found open heating element causing no heat. Also found seized idler pulley. Replaced heating element and idler pulley. Test cycled, unit now heats. Ran air flow test, failed. Advised customer that vent from back of dryer to outside needs to be cleaned asap.; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
RANGE GE JGSP31GER2WG "Customer concern of buttons unresponsive on control, oven temps too low, oven smoking at higher temps, and cooktop burners don't light off quickly. Found debris inside oven causing smoke. Also found debris in cooktop orifices causing delayed ignition. Cleaned debris. Found some control buttons unresponsive. Needs new control board, overlay, temp probe and door seal. Control board and overlay discontinued. Ahs to supply parts. ; ordrng 1 WB27T10324 (Control) and 1 WB27K5031 (Overlay) and 1 WB2K5319 (Door seal) and 1 WB21X5301 (Temp probe)"
COOKTOP KITCHENAID KECC604BSS00 Customer concern is that power light (burner on indicator) is always on. Light off at time of surface. Cycled all burners. All working as designed at this time. Advised to call if issue returns. Customer wants to pay deductible to FAHW online.
DRYER-ELECTRIC LG DLE3500W "Customer concern is that dryer does not heat. Found open thermal cutoff causing no heat. Replaced cutoff, hi limit and thermistor. Cycle tested. Good Temps. Advised to have dryer duct cleaned from behind dryer to outside. ; used 1 6931EL3001F (THERMOSTAT), 1 6931EL3003D (THERMOSTAT), and 1 6323EL2001B (THERMISTOR) from stock"
DRYER-ELECTRIC SAMSUNG DV48J7700EW/A2 01 "Customer concern of unit making noise and taking longer to dry. Found worn roller and seized idler pulley. Replaced roller and idler. Performed air flow test, yellow. Advised customer that vent from back of dryer to outside needs to be cleaned. Test cycled, all checks ok. ; used 1 DC93-00634A (IDLER ASSEMBLY), and 1 DC97-16782A (DRUM ROLLER) from stock"
RANGE KENMORE 79090212014 Installed new infinite switch. All checks good.
WASHER-TOPLOAD GE WHDRR418G2WW "Came to install previously ordered parts. Found hub nut fused to basket, unable to remove without cutting basket. Called ahs, ahs supplying basket. ; ordrng 1 WH45X10060 (Basket)"
RANGE WHIRLPOOL RF376LXGN0 Customer concern is that front left burner always on high. Found failed infinite switch causing burner to be stuck on high. Replaced infinite switch. Cycle tested. All checks good. ; used 1 WP3149400 (SWITCH-INF) from stock
DISHWASHER SAMSUNG DW80N3030UWAA 00 "Customer concern of unit producing error, unable to use dishwasher. Found unit producing leak error. Found inlet valve leaking causing error. Needs new inlet valve. Advised customer that part is currently out of stock and may take awhile to arrive. ; ordrng 1 DD82-01588A (Inlet valve)"
RANGE GE JS750DF3BB Installed main board and temp probe prev tech ordered. Cycle tested. All checks good.
WASHER-TOPLOAD WHIRLPOOL WTW4800XQ2 Customer concern is that washer bounces and bangs around in spin cycle. Found worn suspension rods causing tub to jump around. Needs new suspension rods. Next appointment 1/8 8-12; ordrng 1 W10780048 (suspension)
DRYER-ELECTRIC SAMSUNG DV48J7770EP/A2 02 "Customer concern of unit not starting. Found worn idler pulley causing no start. Replaced idler pulley. Test cycled, all checks ok. ; used 1 DC93-00634A (IDLER ASSEMBLY) from stock"
DRYER-ELECTRIC SAMSUNG DVE50M7450W/A3 Customer concern is that dryer does not heat. Found open heating element causing no heat. Replaced element. Cycle tested. All checks good. ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
DRYER-ELECTRIC KENMORE 79681182310 "Customer concern of dryer leaking out front of unit. Found door seal very dirty causing poor seal, cleaned seal. Advised customer that there is no water supply to dryer, so any leaks are caused by something being put into the dryer. Test cycled all components, dryer functioning as designed."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer concern of soap debris left in dishwasher and top rack falling down. Found broken adjuster and slide stop causing upper rack to fall. Also found debris in upper spray arm. Test cycled dishwasher ×3, unit fills and washes each time. Needs new adjuster, slide stop and upper spray arm. ; ordrng 1 W10712395 (adjuster) and 1 WPW10508950 (Slide stop) and 1 WPW10498900 (Upper spray arm)"
WASHER-TOPLOAD AMANA NTW4600YQ0 "Customer concern of unit not draining, not finishing cycle and loud in spin cycle. Found dead spot on drain pump causing intermittent drain issue. Also found bad bearing in transmission causing loud sound in spin cycle. Clutch, belt and actuator are soaked in oil. Also found worn suspension rods. Needs new transmission, clutch, actuator, belt, drain pump and suspension rods. Transmission is special order part, FAHW to supply parts. ; ordrng 1 W11454741 (Transmission) and 1 WPW10006355 (Actuator) and 1 W10721967 (Clutch) and 1 WPW10006384 (Belt) and 1 WPW10276397 (Drain pump) and 1 W10780048 (Suspension rods)"
WASHER-FRONT LOA MAYTAG MHW5500FC1 Customer concern is that washer will not operate a cycle. Just runs drain pump. Found F3 E1 (pressure signal out of range) stored. Replaced fault pressure switch. Cycle tested. All checks good. Secured drain hose with zip tie. ; used 1 WPW10448876 (SWITCH-WL) from stock
WASHER-FRONT LOA SAMSUNG WF45M5500AW/A5 Customer concern of unit not washing. Found 3C2 error stored. Needs new inverter board and rps sensor. ; ordrng 1 DC92-01982A (Control board assy) and 1 DC31-00098A (Rps sensor)
DISHWASHER KENMORE 66512783K310 "Customer concern of unit shutting down mid cycle. Found inlet valve error stored. Test cycled all components through service mode, all checks ok. Unable to verify issue at this time. Advised customer to call back if problem persists."
DISHWASHER KITCHENAID KUDS40CVSS4 "Customer concern of unit not filling. Started cycle upon arrival, unit filled and washed. Test cycled inlet valve ×10, checks ok. Unable to verify issue at this time, advised customer to call back if problem persists."
LAUNDRY CENTER FRIGIDAIRE FTF2140ES0 Customer concern of unit not spinning or washing. Found shorted MCU causing no motor movement. Needs new MCU. ; ordrng 1 134743500 (MCU)
DRYER-ELECTRIC GE GTD33EASK0WW Customer concern is that dryer stopped working. Found drum belt came off causing it to not run. Reinstalled belt. Cycle tested. All checks good.
DRYER-ELECTRIC SAMSUNG DV52G8700EP/A2 01 Customer concern of loud clunking sound. Found cracked drum causing sound. Needs new drum assembly and front rollers. ; ordrng 1 DC97-14849H (Drum) and 2 Dc97-16782a (Roller)s
RANGE GE PGB995SET2SS Customer concern is that lower oven does not heat. Found failed ignitor causing unit to not light. Replaced ignitor. Cycle tested. All checks good. ; used 1 WB13K21 (OVEN IGNITER) from stock
DRYER-ELECTRIC SAMSUNG DVE50R5200AW/A3 Customer concern is that dryer does not heat. Found open heating element causing no heat. Needs new element. ; ordrng 1 DC97-14486A (Heating Elememt)
DRYER-ELECTRIC KENMORE 11066752500 Customer concern of black streaks on clothes and pieces of seal coming out. Found rear felt seal torn causing marks on clothing. Needs new felt seal. ; ordrng 1 W10612022 (Drum seal)
DRYER-ELECTRIC KENMORE 11071633610 "Customer concern of unit not starting. Found open thermal fuse causing no start. Also found open hi limit and thermistor ohms out of range. Needs new thermal fuse, thermistor and hi limit. Advised customer that thermal fuse is out of stock and may take awhile to arrive. ; ordrng 1 W10909685 (Thermal fuse) and 1 WP3391912 (Hi limit) and 1 WP8577274 (Thermistor)"
DRYER-ELECTRIC GE DBXR453EA1WW Customer concern of unit making loud squealing sound. Found front and rear bearings completely worn through. Needs new front and rear bearing. ; ordrng 1 WE25M40 (Rear bearing) and 1 WE49X20697 (Front bearing)
WASHER-TOPLOAD MAYTAG MVWX500BW0 "Customer concern is that washer makes loud noise in the spin cycle. Found failed transmission bearings. Needs new transmission, belt and pulley. All parts show to be on back ordered. Auth needed. ; ordrng 1 W11454372 (Gearcase) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley)"
WASHER-FRONT LOA KENMORE 79641072310 Tech was assigned as a helper;
WASHER-FRONT LOA SAMSUNG WF45R6100AW/US Installed new dispenser drawer. Leveled washer. Cycle tested. All checks good.
OTHER KENMORE 79574027610 Performed pm check. 36deg in fresh food. 0deg in freezer. Installed customer provided water filter. All checks good.
DISHWASHER FRIGIDAIRE LFID2426TF4A "Installed previously ordered ui board and door latch. Test cycled, all checks ok."
WASHER-FRONT LOA MAYTAG MHW5630HW0 "Installed previously ordered door boot. Test cycled, all checks ok. Left failed part with customer."