"Customer concern is that washer is not drain. Found stripped drain motor causing unit not to drain. Needs new drain pump motor. Installed new drain motor, preformed service cycle for leaks and to verify repair. All checks good. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Customer concern is that dryer has poor dry performance and is making a noise. Preformed airflow test pass. Tempeture checks good. No stored errors. Excess lint build up inside dryer cabinet. Found seized idler pully and sticking rollers causing noise durring operation. Needs new idler and rear rollers. Installed new idler pully and rear rollers, vacuumed lint from cabinet, cleaned and lubricated front rollers, cleaned and calibrated moisture sensors, cycle tested dryer to verify repair, all checks good. Customer instructions on load sizes and cycle selections. ; used 1 349241T (SUPPORT,ROLLER (2 PACK)), and 1 W10837240 (BRACKET) from stock"

"Customer concern is that oven is baking unevenly and takes a long time to cook, cooktop burners are turning on and off. Tested all burners, advised customer burners are operating as designed, turning on and off is normal operation. Visually confirmed operation and activation of bake and broil elements. Preformed temperature checks max out preheat at 386?F and took 6 minutes to achieve 350?. Calibrated oven temperatures, oven temperatures are within manufacturer guidelines of +/- 20?F of set temperature. No mechanical or component failures at time of service."

"Installed previously ordered main and aux rpsm boards. Cycle tested unit, all checks good"

"Customer concern is that dishwasher is not draining properly or completing cycles same issue as before. No stored error codes. Needs new wash motor, drain motor and control. Called AST Auth depth. Recommend unit for replacement. AST will contact customer."