Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
Local Reviews
for Puyallup, WA
Powered by Fluid LOCALJohn
John - Puyallup, WA
Tech was excellent
Peggy
Peggy - Puyallup, WA
Nick was very personal. Worked independently and focused. A nice young man. Thank you.
Good job, Nick!
Doreen - Puyallup, WA
Nick was quiet, professional, and efficient. I wish I could have baked him cookies!
Peggy Behee
Peggy - Puyallup, WA
Very polite nice young man
Great Service
Don L - Puyallup, WA
It was great to be able to track where Branden was! He arrived in the early part of my window which was nice. He figured out the issue and had it resolved in less than 30 minutes.
Doreen
Doreen - Puyallup, WA
Nick was great. Polite, quiet, and helpful.
Cheryl
Cheryl - Puyallup, WA
Efficient and very professional
Prompt and courteous
Gary - Puyallup, WA
Stove repair
Craig - Puyallup, WA
Marilyn
Marilyn - Puyallup, WA
Great service
Megan - Puyallup, WA
Very knowledgeable
Very professional
Stephen - Puyallup, WA
Our Tech was very professional and had a great deal of patience with my mom who lives with us and kept asking him a lot of questions. He had a job to do and I thought he handled both situations great. Tonya B
Great service
Zenaida - Puyallup, WA
Great service
Alexander - Puyallup, WA
Fast, friendly.
Excellent Service
Ritajo - Puyallup, WA
Highly recommend their expert and customer friendly services.
Home owner
Carla - Puyallup, WA
Great service!
No problems found.
Debi - Puyallup, WA
I thought the washer was making a lot of noise, and getting worse. Branden did a thorough inspection and found nothing wrong. He let me know that the sounds I was hearing were normal, but if it gets worse to call. I felt very comfortable with the time he spent checking the machine out.
good job
Michael - Puyallup, WA
Showed up on time, very professional, very personal, could not ask for more definitely use again
Washer Vibration
Rick - Puyallup, WA
Highly Recommend. One thing that I really appreciate in a service company is one that will back up their service. RPS does just that. The first time they came out the problem with the washer didn't present itself. When we called back a few days later and told them the same problem was still present they were prompt in responding back to our home. This time they were able to find the problem and correct it. Jacob and other staff that I've met are very professional and really know what they're doing. At this point, RPS will definitely be my GO TO company for all of our appliance repair work. I highly recommend this company for your repair work as well.
Washer Vibration
Rick - Puyallup, WA
Our front load washing machine vibrates very badly. The technicians ran the machine through a couple of tests and found nothing wrong. Said that it is the way that we load the washer. We told them that we've been using this washer for the last 3 years and haven't changed anything and it never shook like this before. The next day after the visit the washer shook so back that it walked about 1 foot. I'm not sure what to do about the washer now and will probably sell it for cheap. I was hoping that a problem could have been identified and the home warranty would cover cost. Now i'd be hard pressed to have them come out again on the warranty since it was stated that there was no problem and they instructed the homeowner on how to properly load the machine. The technicians were very nice and seemed very knowledgeable, but i'm not sure they really believed that we had a problem. Frustrating
great service
Brent - Puyallup, WA
Very Friendly
Great service
Jeff - Puyallup, WA
They worked hard to fix my dishwasher probably would have been easier to replace it but they got it done they were great
Betty
Scott - Puyallup, WA
Jacob was very nice and professional Great service!!
Jacob P.
RANGE GE JBP24W0K4WW "Installed previously ordered bake element. Test cycled, all checks ok."
Branden W.
DRYER-ELECTRIC SAMSUNG DVE45R6100W/A3 Installed main control previous tech ordered. Cycle tested. All ops good. Advised about loading and cycle selection.
Branden W.
WASHER-TOPLOAD WHIRLPOOL WTW6200VW0 Installed new bearing. Cycle tested. All checks good. Advised to let sit overnight for glue on seal to dry.
Jacob P.
RANGE SAMSUNG NE58K9500SG "Installed previously ordered micro switch. Test cycled, all checks ok."
Branden W.
WASHER-TOPLOAD SAMSUNG WA45H7000AW/A2 Customer concern is that washer leaks and produces 4E (no water) error. Found pressure hose disconnected from tub causing leak and error. Connected hose. Cycle tested. No leaks. No errors. Did find worn suspension rods causing tub to jump around and poor spin. Needs new suspension rods. Cutomer declined to repair at this time.
Branden W.
WASHER-TOPLOAD MAYTAG MVWB765FC2 "Customer concern is that washer makes noise intermittently. Found debris between agitator and basket causing noise. Removed debris. Cycle tested. All checks good. Adcised to call if any noises persist. ; (created new UIS, deleted prior attachment to UisID 2558)"
Jacob P.
RANGE GE JBP24W0K4WW Customer concern of unit not heating. Found open bake element causing no heat. Needs new bake element. ; ordrng 1 WB44T10010 (Bake element)
Branden W.
WASHER-TOPLOAD WHIRLPOOL WTW6200VW0 Customer concern is that washer makes a knocking noise in spin cycle. Found tub bearings failing. Needs new bearing kit. Next appointment 1/20 1-5; ordrng 1 W10435302 (bearing)
Branden W.
WASHER-TOPLOAD SAMSUNG WA40J3000AW/AA 13 Installed new motor. Cycle tested. All checks good.
Branden W.
DRYER-ELECTRIC SAMSUNG DV331AEW/XAA Customer concern is that dryer made a thumping noise then stopped making noise. Took unit apart. Found one seized roller. Cleaned and lubed rollers. Cycle tested. All checks good.
Jacob P.
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 51 "Customer concern of unit leaking from add garment door and door boot, and unit making squealing sound in spin. Test cycled unit through rinse and spin twice, unable to verify leak issue or sound during spin. Customer has video of unit making sound in spin, sounds like bad shocks. Advised customer that door boot and add garment door seal are only parts that could cause leak. Needs new door boot, add garment door and shocks. Advised customer that add garment door is currently out of stock and may take awhile to arrive. ; ordrng 1 DC97-19057A (Add garment door) and 1 DC97-16140N (Door boot) and 4 DC66-00470A (Shock)s, states that autho needed"
Branden W.
DISHWASHER SAMSUNG DW80R2031US/AA 00 Customer concern is that dishwasher flashes normal light and front left foot is stripped. Found inlet valve leaking causing leak detector to trip. Leveling leg threads in base are stripped. Advised this is not covered. Needs new inlet valve. Advised part is on back order and may take awhile to receive. Left water to unit off. ; ordrng 1 DD82-01588A (Inlet valve)
Branden W.
WASHER-TOPLOAD WHIRLPOOL WTW4800XQ2 Installed new suspension rods. Secured drain hose in wall drain with zip tie. All checks good.
Branden W.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer concern is that upper rack wheel is broken causing rack to fall. Installed updated rack adjuster kit. All checks good. ; used 1 W10712395 (ADJUSTER) from stock
Branden W.
DISHWASHER MAYTAG MDBH949PAB4 Installed previously ordered parts. Cycle tested. No leaks. All checks good.
Branden W.
OVEN-WALL KITCHENAID KEBV208MSS03 Installed new door hinges on lower oven door. Door closes properly. Checks good.
Branden W.
RANGE JENN-AIR JDS9865BDP23 Customer concern is that bake element does not operate causing unit to not bake. Found no voltage from L1 relay on main board to element causing it to not operate. Needs new main board. Parts is manufacturer back order. AHS to supply part. Slide in range. Downdraft. Dual fuel. ; ordrng 1 WP8507P232-60 (cntrl-elec)
Jacob P.
RANGE SAMSUNG NE58K9500SG Customer concern on E0E error (door lock error). Found micro switch on door lock broken causing unit to give code. Needs new micro switch. ; ordrng 1 3405-001034 (Micro switch)
Jacob P.
COOKTOP WHIRLPOOL WFE540H0ES0 "Customer concern of front left burner always on high and knob shafts cracked. Found shorted infinite switch and cracked knobs. Needs new infinite switch and knobs. Knobs are out of stock, ahs to supply parts. ; ordrng 1 W10857622 (Infinite switch) and 4 W10854249 (Knob)s"
Branden W.
DISHWASHER WHIRLPOOL WDT710PAYB3 Installed new wash pump. Cycle tested. Good spray pattern. All checks ok.
Branden W.
DISHWASHER SAMSUNG DW80J7550UG/AA 01 Installed previously ordered parts. Cycle tested. All checks good.
Branden W.
COOKTOP KITCHENAID KECC604BSS00 Customer concern is that power light (burner on indicator) is always on. Light off at time of surface. Cycled all burners. All working as designed at this time. Advised to call if issue returns. Customer wants to pay deductible to FAHW online.
Branden W.
WASHER-TOPLOAD WHIRLPOOL WTW4800XQ2 Customer concern is that washer bounces and bangs around in spin cycle. Found worn suspension rods causing tub to jump around. Needs new suspension rods. Next appointment 1/8 8-12; ordrng 1 W10780048 (suspension)
Branden W.
DRYER-ELECTRIC GE GTD33EASK0WW Customer concern is that dryer stopped working. Found drum belt came off causing it to not run. Reinstalled belt. Cycle tested. All checks good.
Branden W.
RANGE GE PGB995SET2SS Customer concern is that lower oven does not heat. Found failed ignitor causing unit to not light. Replaced ignitor. Cycle tested. All checks good. ; used 1 WB13K21 (OVEN IGNITER) from stock
Branden W.
WASHER-TOPLOAD MAYTAG MVWX500BW0 "Customer concern is that washer makes loud noise in the spin cycle. Found failed transmission bearings. Needs new transmission, belt and pulley. All parts show to be on back ordered. Auth needed. ; ordrng 1 W11454372 (Gearcase) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley)"
Branden W.
RANGE SAMSUNG NE59J7630SG Installed new display board and convection fan motor. Cycle tested. All checks good.
Branden W.
DISHWASHER FRIGIDAIRE FFBD2412SS0A Customer concern is that dishwasher shuts off after about 10 minutes. Tested in normal cycle for 25 minutes. Advised that customer was likely running the rinse only cycle. Advised on proper cycle selection.
Branden W.
WASHER-TOPLOAD SAMSUNG WA52M7750AV/A4 "Installed new wire harness, mems sensor and board. Cycle tested empty and with a load. All checks good. Secured drain hose in stand pipe with a zip tie."
Branden W.
WASHER-FRONT LOA GE WSSH300G2WW Installed new control board. Cycle tested. All checks good
Branden W.
WASHER-FRONT LOA ELECTROLUX EFLS517SIW0 Customer concern is that washer leaks into lower drawer intermittently. Also smells like mold. Took front panel off. Found no signs of leak. Cycle tested numerous times. All ops as designed at this time. Advised that door boot and glass needs to be kept clean of debris to prevent leak from front door. Also advised to run clean washer cycle regularly Floor torn under feet prior to service.
Branden W.
OVEN-WALL KITCHENAID KEBV208MSS03 Customer concern is that TouchPad wearing out and lower door does not fully closed. Advised TouchPad is NLA so it can not be replaced. Found lower door hinges over extended causing door to not close fully. Needs new door hinges. Next service 1/7 8-12; ordrng 1 WP9760579 (hinge right) and 1 WP9760574 (hinge left)
Branden W.
WASHER-FRONT LOA GE GFWS1700H1WW Installed new line filter kit. Cycle tested. All checks good.
Branden W.
DISHWASHER SAMSUNG DW80F600UTS/AA Installed new main board. Cycle tested in normal cycle. All checks good.
Branden W.
DISHWASHER FRIGIDAIRE FFBD2412SS0A Customer concern is that dishwasher stopped draining. Put into drain upon arrival. Unit drained. Cycle tested pump x10. Ran several rinse cycles. Cleaned filters. All ops good at time of service. Advised to call if issues returns.
Branden W.
WASHER-FRONT LOA SAMSUNG WF363BTBEUF/A2 Customer concern is that washer will walk and bangs around in spin cycle. Cycle tested. Found washer walking because of debris under front leveling legs. Cleaned under front legs. Leveled washer. Cycle tested with a load of towels. Washer operating as designed. No mechanical failures found. Collected 75.00 deductible via card
Jacob P.
DISHWASHER WHIRLPOOL WDT710PAYB3 "Customer concern of unit not washing. Found impeller separated from wash pump causing no wash. Needs new wash pump. Part out of stock, Ahs to supply parts. ; ordrng 1 WPW10510666 (Wash pump)"
Nick R.
DRYER-ELECTRIC SAMSUNG DVE50M7450W "Customer concern that dryer doesn't dry. Found an open heating element causing dryer not to heat needs new heating element, installed new heating element cycle tested all checks good ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock"
Branden W.
DRYER-ELECTRIC LG DLE1101W Customer concern is that dryer does not heat and produces NP (no power) error. Found L1 with 0VAC. L2 has 120VAC. Found burn spots on power plug. Advised that an electrician is needed. Left dryer unplugged. NO CHARGE.
Branden W.
DRYER-ELECTRIC ROPER RED4516FW0 "Customer concern is that dryer does not dry the clothes and timer does not stop dryer on timed dry setting. Found blower wheel stripped on motor shaft causing no airflow and clothes to not dry. Also found failed timer contacts. Needs new motor, blower wheel and timer. Motor is factory back ordered with no ETA. NEEDS AUTH. ; ordrng 1 W10857612 (timer) and 1 279827 (motor!dryer) and 1 WP694089 (wheel)"
Branden W.
DISHWASHER SAMSUNG DW80F600UTS/AA Customer concern is that dishwasher will stop 9 minutes into a cycle and produce 5E/delicate (not draining) error. Found dishwasher drains without issues. Per Samsung STG bulletin ASC20141007001need to replace main board as the software has been updated to not use the ECS sensor readings. Next appointment 12/11 8-12; ordrng 1 DD92-00033C (ASSY PCB MAIN)
Branden W.
DISHWASHER KENMORE 66514563N610 Installed new wash pump and grommet. Cycle tested. All checks good.
Nick R.
DISHWASHER FRIGIDAIRE FGID2466QF6A Installed new spray arm cycle tested all checks good
Nick R.
WASHER-TOPLOAD WHIRLPOOL WTW8500DC5 Installed new wash plate cycle tested all checks good.
Branden W.
WASHER-TOPLOAD SAMSUNG WA40J3000AW/AA 13 Customer concern. Washer will not spin. Washer will not drain. Washer makes noise. Hasn't worked for a few weeks. Cycle tested through entire rinse and spin. Found motor ohms out of range. Needs new motor. AUTH NEEDED. ; ordrng 1 DC31-00080B (MOTOR AC DRIVE)