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Local Reviews
for Puyallup, WA
Powered by Fluid LOCALPrompt and courteous
Gary - Puyallup, WA
Stove repair
Craig - Puyallup, WA
Marilyn
Marilyn - Puyallup, WA
Great service
Megan - Puyallup, WA
Very knowledgeable
Very professional
Stephen - Puyallup, WA
Our Tech was very professional and had a great deal of patience with my mom who lives with us and kept asking him a lot of questions. He had a job to do and I thought he handled both situations great. Tonya B
Great service
Zenaida - Puyallup, WA
Great service
Alexander - Puyallup, WA
Fast, friendly.
Excellent Service
Ritajo - Puyallup, WA
Highly recommend their expert and customer friendly services.
Home owner
Carla - Puyallup, WA
Great service!
No problems found.
Debi - Puyallup, WA
I thought the washer was making a lot of noise, and getting worse. Branden did a thorough inspection and found nothing wrong. He let me know that the sounds I was hearing were normal, but if it gets worse to call. I felt very comfortable with the time he spent checking the machine out.
good job
Michael - Puyallup, WA
Showed up on time, very professional, very personal, could not ask for more definitely use again
Washer Vibration
Rick - Puyallup, WA
Highly Recommend. One thing that I really appreciate in a service company is one that will back up their service. RPS does just that. The first time they came out the problem with the washer didn't present itself. When we called back a few days later and told them the same problem was still present they were prompt in responding back to our home. This time they were able to find the problem and correct it. Jacob and other staff that I've met are very professional and really know what they're doing. At this point, RPS will definitely be my GO TO company for all of our appliance repair work. I highly recommend this company for your repair work as well.
Washer Vibration
Rick - Puyallup, WA
Our front load washing machine vibrates very badly. The technicians ran the machine through a couple of tests and found nothing wrong. Said that it is the way that we load the washer. We told them that we've been using this washer for the last 3 years and haven't changed anything and it never shook like this before. The next day after the visit the washer shook so back that it walked about 1 foot. I'm not sure what to do about the washer now and will probably sell it for cheap. I was hoping that a problem could have been identified and the home warranty would cover cost. Now i'd be hard pressed to have them come out again on the warranty since it was stated that there was no problem and they instructed the homeowner on how to properly load the machine. The technicians were very nice and seemed very knowledgeable, but i'm not sure they really believed that we had a problem. Frustrating
great service
Brent - Puyallup, WA
Very Friendly
Great service
Jeff - Puyallup, WA
They worked hard to fix my dishwasher probably would have been easier to replace it but they got it done they were great
Betty
Scott - Puyallup, WA
Jacob was very nice and professional Great service!!
Jacob P.
WALL OVEN FRIGIDAIRE FGET3065PFD Customer complaint of unit not maintaining temps. Found open bake element causing issue. Needs new bake element. Fridge is in the way of removing oven. Advised customer that we will need to move appliance and had them sign waiver.; ordrng 1 318601604 (Bake element)
Jacob P.
WASHER-TOPLOAD MAYTAG MVWB765FW2 Customer complained that sheet got stuck under agitator. Removed agitator and pulled sheet out. Test cycled and all checks ok.
Branden W.
WASHER-TOPLOAD OTHER RTW360BW Washer is a Haier brand. No tech support for haier. Unable to serv. Advised customer.
Branden W.
WASHER-FRONT LOA MAYTAG MVWC565FW1 Complaint that washer makes noise and does not agitate. Found failed shift actuator causing washer to not agitate. Replaced actuator. Cycle tested. All checks ok. ; used 1 WPW10006355 (ACTUATOR) from stock
Branden W.
WASHER-TOPLOAD KENMORE 11022352510 Complaint that washer does not fill enough and shuts off in spin sometimes. Cycle tested washer. Water level is normal. Advised it will not be filled to the top. And sometimes clothes will be above water level. This is normal operation. Found unit not draining fast enough and stops in spin. Drain hose has been extended and runs about 50 feet to the outside. Advised that is too long for washer pump. Needs to have it plumbed properly.
Nick R.
WASHER-TOPLOAD KENMORE 11026132411 Preformed pm check cycle tested all checks good
Nick R.
DRYER-ELECTRIC KENMORE 11066132411 Preformed pm check cycle tested all checks good
Nick R.
DRYER-ELECTRIC SAMSUNG DV45K6500EV/A3 01 Installed new drum gasket cycle tested all checks good
Jacob P.
WASHER-TOPLOAD KENMORE 11022242510 Customer complaint of agitator broken. Found base of agitator broken causing no hold to wash plate. Needs new agitator. Customer declined repair.
Branden W.
DRYER-ELECTRIC LG DLE7200WE "Complaint that dryer is louder than normal. Took dryer apart. Inspected belt, idler pulley, rollers and drum seal. All in good shape. Lubed rollers and idler pulley. Cycle tested. All checks good. No mechanical issues found."
Branden W.
DISHWASHER MAYTAG MDB8959SBS3 Installed new wash pump and sump assembly. Cycle tested. All checks good.
Nick R.
DRYER-ELECTRIC KENMORE 79681182310 "Installed new lit screen, lint screen cover, and lint screen housing. cycle tested all checks good. Customer went to take a shower i called for him several times and couldn't get him to come out, left a note explaining everything I done."
Branden W.
DISHWASHER MAYTAG MDB4949SDM2 Complaint that dishwasher does not wash well. Found F6 E1 water supply error stored. Found water pressure to dishwasher to low causing dishwasher to only partially fill and not wash with proper pressure. Also cleaned debris from drain pump causing noise and slow drain. Advised customer that water supply is issue. No issue found with dishwasher.
Nick R.
WASHER-FRONT LOA SAMSUNG WF45K6500AV/A2 Customer complaint that washer is making a weird noise. Unable to verify complaint. Advised customer to call back if it gets worse. Washer works as intended.
Nick R.
RANGE ELECTROLUX EW30DF65GSK "Installed control board and knob, cycle tested all checks good."
Branden W.
DISHWASHER MAYTAG MDB8959SBS3 Complaint of poor wash results. Found dishwasher has very weak wash pump pressure causing poor wash results. Needs new wash pump assembly. Next service 9/22 8-12; ordrng 1 WPW10780877 (PUMP&MOTOR)
Nick R.
DRYER-ELECTRIC SAMSUNG DV50K7500EV/A3 01 Intended new display board and new control board. Cycle tested all checks good.
Jacob P.
WASHER-FRONT LOA SAMSUNG WF45M5500AW/A5 51 "Customer complaint of unit shaking and making loud noises. Found pedestal unlevel causing unit to shake and squeak. Leveled pedestal. Test cycled with a load, all checks ok."
Jacob P.
DRYER-ELECTRIC SAMSUNG DV42H5200EF/A3 "Customer complaint of no heat in dryer. Found open heating element causing no heat. Replaced heating element. Test cycled, all checks ok.; used 1 DC97-14486A (Heating element) from stock"
Nick R.
WASHER-TOPLOAD KENMORE 11020372711 Performed PM check cycle tested all checks good
Nick R.
RANGE KENMORE 79031073100 Performed PM check cycle tested all checks good
Branden W.
WASHER-TOPLOAD WHIRLPOOL WTW8500DC2 Complaint that washer will not power on and eventually produces a n error. Found F6 E3 (communication error at UI) F2 E1 (stuck key on UI) stored. Needs new console. Next service 9/15 8-12; ordrng 1 W10838672 (Console)
Nick R.
WASHER-TOPLOAD KENMORE 11024962300 Customer complaint that washer isn't speeding the clothes out enough. Found they spin speed option on delicate causing clothes to come out wet. Changed cycle to heavy duty cycle tested all checks good.
Nick R.
RANGE KENMORE 66595272500 Preformed PM check cycle tested all checks
Jacob P.
WASHER-FRONT LOA LG WM3050CW "Customer stated that contractors were in the laundry room, and the next day the unit leaked and flooded. Test cycled machine, no leaks found. Inspected fill and drain hoses, inspected inlet valves, inspected door boot, inspected dispenser assembly, all checks ok. No signs of water or leaks. Customer advised that machine has been removed and reinstalled since failure. Advised that leak could've been due to loose inlet hose or improperly installed drain hose, but everything checks ok and is installed properly now. Advised to use machine but keep a close eye on it and call back if problem persists."
Nick R.
RANGE ELECTROLUX EW30DF65GSK "Customer complaint that range won't heat past 300 degrees and one knob is broken. Found relay to bake element stuck, causing danger not to heat past 300. Needs new control board and knob. ; ordrng 1 316535711 (Knob) and 1 316443920 (Control board)"
Nick R.
WASHER-TOPLOAD WHIRLPOOL WTW5000DW1 Installed new hub and tub ring cycle tested all checks good
Nick R.
DRYER-ELECTRIC KENMORE 79681182310 "Customer complaint that lint screen and lint screen housing is broken found both the lint screen and lint screen housing broken. Needs new lint screen, lint housing and lint screen case.; ordrng 1 MEA49050001 (Lint screen housing) and 1 MCK49049101 (Lint screen cover) and 1 ADQ56656401 (Lint screen)"
Branden W.
DISHWASHER MAYTAG MDB4949SDM3 Customer complaint that dishwasher does not drain completely. Found unit draining too slow causing water to be left in dishwasher. Cleaned drain hose of debris. Cycle tested. All checks ok.
Nick R.
DRYER-GAS SAMSUNG DV40J3000GW/A2 "Customer complaint that dryer is making a lot of noise. Found back roller has broken off and idler pulley is seized. Causing a lot of noise. Needs new back roller and idler pulley. Installed new back roller and new idler pulley cycle tested all checks good ; used 1 Dc93-00634a (Idler pulley), and 1 DC97-16782A (DRUM ROLLER) from stock"
Nick R.
DRYER-ELECTRIC SAMSUNG DV45H7000EW/A2 02 Customer complaint that dryer doesn't heat. Found the dryer with a open heating element causing dryer not to heat. Needs new heating element. Installed new heating element cycle tested all checks good ; used 1 DC97-14486A (ELEMENT ASSEMBLY) from stock
Branden W.
WALL OVEN KITCHENAID KEBS209BSS00 Installed new console/control assembly. Tested to 450. All checks good.
Nick R.
DRYER-ELECTRIC SAMSUNG DV56H9000EP/A2 Installed new control board and vacuum the dryer cycle tested all checks good
Branden W.
WASHER-FRONT LOA LG WM2487HRMA Complaint of small leak at front of washer. Found debris on door glass at boot connection. Also found someone added foam pads near door lock preventing door from closing completely causing leak at door glass to boot. Cleaned debris. Advised to remove foam pads. No other leaks found. All ops good.
Nick R.
WASHER-FRONT LOA KENMORE 79641392510 Performed PM check cycle tested all checks good
Branden W.
DRYER-ELECTRIC SAMSUNG DV45K7600EW/A3 01 Complaint that dryer makes noise. Worked for a few loads then started making noise again. No noise present at time of arrival. Took dryer apart. Found rear right roller shredding. Replaced both rear rollers and shafts. Cleaned and lubed rollers. All rollers spin free. Idler pulley checks good. Advised to call if issue returns. ; used 2 DC97-16782A (DRUM ROLLER) from stock
Nick R.
DISHWASHER FRIGIDAIRE 587FBD2400KS Arrived to do pm check on dishwasher customer stated that they called for repair not a pm check. Advised customer to call and create a repair appointment.
Jacob P.
WASHER-FRONT LOA LG WM3170CW "Customer complaint of unit not always spinning clothes out and producing oe error. Customer stated issue normally happens with heavy loads. Stress tested drain pump through 5 Cycles, checks okay. Tested with large load of towels, checks okay. Unable to verify issue at this time, advised customer to call back if problem persists."
Jacob P.
DISHWASHER MAYTAG MDB4949SDH1 "Customer complaint of unit not draining. Unit full of water upon arrival. Vacuumed out excess water. Found spray arm and sump pieces detached. Reassembled sump pieces. Test cycled drain pump, unit drains. Filled and tested again, checks ok. Found sink backs up when dishwasher is draining. Advised customer they will need a plumber to fix that issue. Dishwasher functioning as designed."
Nick R.
DRYER-ELECTRIC WHIRLPOOL WED49STBW0 Installed timer cycle tested all checks good.
Jacob P.
DRYER-ELECTRIC SAMSUNG DV50K7500EV/A3 01 "Customer complaint of unit turning off intermittently and display locking up intermittently. Found shorted keys on display and control board sending intermittent voltage to motor. Needs new display board and control board.; ordrng 1 DC92-01607J (Display board) and 1 DC92-01896A (Control board), states that autho needed"
Nick R.
DISHWASHER WHIRLPOOL DU811SWKQ0 Tech was assigned as a helper;
Branden W.
WASHER-FRONT LOA WHIRLPOOL WFW95HEDC0 Customer complaint that washer produces F3 E1 error. Per whirlpool. Replaced main control board. Cycle tested. No issues at this time. All ops ok. Advised to run regular clean washer cycles.
Branden W.
DRYER-ELECTRIC MAYTAG MEDX655DW1 Complaint that dryer start button not working. Found start switch came disconnected from console causing dryer to not start. Reattached start switch. Cycled x20. All ops good.
Nick R.
DISHWASHER WHIRLPOOL WDF520PADB7 Installed new wash pump and rack stop. Cycle tested all checks good.