Privacy at RPS
Privacy policy
Effective September 9, 2026This notice explains what information RPS Appliance Repair collects, why we use it, and the choices available to you.
Information we collect
We collect information you choose to provide when you:
- check service coverage or request an appointment;
- ask our office to contact you;
- create or use the customer portal;
- purchase or manage a VIP membership;
- join our email list or request a coupon; or
- call, text, email, or otherwise communicate with RPS.
That information may include your name, service address, telephone number, email address, appliance details, service description, appointment preferences, access instructions, service history, and membership or transaction references.
Our systems also record limited technical and activity information, such as session identifiers, an encrypted or hashed form of an IP address, browser information, referring page, and the steps completed in a scheduling or account workflow. We use this information for security, troubleshooting, duplicate prevention, and service support.
We may also receive information from a manufacturer, home warranty company, landlord, property manager, household member, referral source, payment provider, or other party involved in requesting, authorizing, or paying for service.
How we use information
- Confirm coverage and schedule, provide, and support appliance repair.
- Send appointment, technician, estimate, invoice, and account communications.
- Create and maintain customer, property, and service records.
- Process and administer VIP memberships and payments.
- Send coupons, tips, or offers when you choose to join our email list.
- Protect customers and RPS from fraud, misuse, spam, and security incidents.
- Improve the reliability and usability of our website and service workflows.
- Meet accounting, tax, legal, and recordkeeping obligations.
Payment information is collected and processed by Stripe or another payment provider. RPS may receive transaction identifiers, payment status, billing contact details, and limited payment-method information, but does not receive or store a complete payment-card number through the website or customer portal.
Automated and AI-assisted tools
RPS may use automated or artificial intelligence assisted tools to organize information, summarize or classify customer communications, detect duplicate or suspicious activity, extract information from documents or images, support staff, and improve website or portal workflows. An AI-enabled service provider may process the information submitted to the applicable feature for these business purposes.
We do not use automated tools as the sole basis for decisions about service eligibility, pricing, warranty coverage, billing, VIP status, or a customer's legal rights. Material decisions are controlled by RPS personnel and established business rules. Customers may contact our office to question or request review of an automated result.
Do not submit sensitive personal information that is not reasonably needed for appliance service or the requested account workflow.
Job applications
When you apply for a position, RPS uses the contact information, comments, and resume you submit to evaluate employment opportunities and communicate with you about your application. Resume files are sent privately to the RPS hiring team and are not published on the website.
Your choices
You may ask to access, correct, or delete personal information associated with you, subject to identity verification and legal recordkeeping requirements. You may also ask questions about how information is used. If we deny a privacy request, you may reply to the decision and ask us to review it as an appeal.
Depending on where you live and applicable law, you may have rights to confirm whether we process your information, obtain a copy, correct inaccuracies, request deletion, or appeal our response. RPS does not currently sell personal information or use it for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects. Submit a request by email, phone, or mail using the contact information below. We may verify your identity before acting.
Marketing emails include an unsubscribe option. Opting out of marketing does not stop appointment, account, payment, or other service-related messages. For text messages, follow the instructions in the message or contact our office for help.
Children's privacy
Our website, portal, and services are intended for adults arranging appliance service and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through these services. Contact us if you believe a child submitted information.
Retention and security
We retain information for as long as reasonably necessary to provide service, maintain service and warranty history, administer memberships, meet tax and accounting obligations, resolve disputes, and protect our systems. Retention periods vary by record type and legal requirement.
We use administrative, technical, and physical safeguards appropriate to the information we maintain. No internet or storage system can be guaranteed completely secure, but we work to limit access and reduce unnecessary collection.
Changes to this notice
We may update this notice to reflect changes in our practices, vendors, services, or legal obligations. We will post the revised notice with a new effective date and provide additional notice or request consent when required by law for a material change.
Contact us
Send privacy questions or requests to info@rpsrepair.com, call (866) 987-6335, or write to RPS Appliance Repair, PO Box 45, Graham, WA 98338.
For ordinary service or scheduling help, use our online scheduler.