Privacy policy

Information we collect

We collect information you choose to provide when you:

• check service coverage or request an appointment;
• ask our office to contact you;
• create or use the customer portal;
• purchase or manage a VIP membership;
• join our email list or request a coupon; or
• call, text, email, or otherwise communicate with RPS.

That information may include your name, service address, telephone number, email address, appliance details, service description, appointment preferences, access instructions, service history, and membership or transaction references.

Our systems also record limited technical and activity information, such as session identifiers, an encrypted or hashed form of an IP address, browser information, referring page, and the steps completed in a scheduling or account workflow. We use this information for security, troubleshooting, duplicate prevention, and service support.

How we use information

• Confirm coverage and schedule, provide, and support appliance repair.
• Send appointment, technician, estimate, invoice, and account communications.
• Create and maintain customer, property, and service records.
• Process and administer VIP memberships and payments.
• Send coupons, tips, or offers when you choose to join our email list.
• Protect customers and RPS from fraud, misuse, spam, and security incidents.
• Improve the reliability and usability of our website and service workflows.
• Meet accounting, tax, legal, and recordkeeping obligations.

Service providers and sharing

We share information only as reasonably needed to run our business, provide a service you request, process a transaction, protect our systems, or comply with law. Providers supporting these functions may include Vercel, Supabase, Stripe, Resend, Textline, Google, Constant Contact, and other vendors used for hosting, databases, payments, communications, address lookup, and email-list management.

We do not sell personal information for money. We do not currently use customer information for targeted advertising across unrelated websites. If those practices change, this notice and any required choices will be updated before the change takes effect.

Job applications

When you apply for a position, RPS uses the contact information, comments, and resume you submit to evaluate employment opportunities and communicate with you about your application. Resume files are sent privately to the RPS hiring team and are not published on the website.

Your choices

You may ask to access, correct, or delete personal information associated with you, subject to identity verification and legal recordkeeping requirements. You may also ask questions about how information is used. If we deny a privacy request, you may reply to the decision and ask us to review it as an appeal.

Marketing emails include an unsubscribe option. Opting out of marketing does not stop appointment, account, payment, or other service-related messages. For text messages, follow the instructions in the message or contact our office for help.

Retention and security

We retain information for as long as reasonably necessary to provide service, maintain service and warranty history, administer memberships, meet tax and accounting obligations, resolve disputes, and protect our systems. Retention periods vary by record type and legal requirement.

We use administrative, technical, and physical safeguards appropriate to the information we maintain. No internet or storage system can be guaranteed completely secure, but we work to limit access and reduce unnecessary collection.

Contact us

Send privacy questions or requests to info@rpsrepair.com, call (866) 987-6335, or write to RPS Appliance Repair, 3521 Dividend Dr, Suite C2, Garland, TX 75042.

For ordinary service or scheduling help, use our online scheduler.