Your Samsung refrigerator’s ice maker relies on several components working together to produce and dispense ice. When even one part fails, ice production can slow down, become inconsistent, or stop altogether. If your Samsung refrigerator ice maker is not making ice, the problem is often caused by a failed ice maker assembly.
Fortunately, this is a common issue on many Samsung refrigerators, and in many cases, replacing the ice maker assembly can restore normal operation.
How a Samsung Refrigerator Ice Maker Works
The ice maker assembly controls the entire ice-making process. Water is supplied to the ice mold, frozen, slightly heated to release the cubes, and then a small motor ejects the ice into the bin. Sensors within the assembly determine when to refill and when to stop producing ice.
If any part of this process fails, the ice maker may stop working even though the rest of the refrigerator appears to function normally.
Common Symptoms of a Failed Samsung Ice Maker
If you’re experiencing one or more of the issues below, the ice maker assembly itself is often the root cause:
- The ice maker is not producing any ice
- Ice production is very slow or inconsistent
- The ice maker cycles but does not eject ice
- Ice cubes are small, hollow, or misshapen
- The ice maker clicks or hums but does nothing
- The ice bin remains empty while the water dispenser still works
What Usually Causes Samsung Ice Makers to Stop Working
Samsung ice makers commonly fail due to internal mechanical or electrical issues inside the assembly. Over time, the internal motor, heater, or thermostat can wear out, preventing the ice maker from completing its cycle.
In some cases, the issue may also be related to water supply problems. A faulty water inlet valve can prevent enough water from reaching the ice maker, leading to incomplete or failed ice production. If you’re also dealing with water flow issues, you may want to review our Samsung refrigerator water inlet valve replacement guide as part of your troubleshooting.
However, if water is reaching the refrigerator and the ice maker still isn’t functioning correctly, replacing the ice maker assembly is often the most reliable solution.
The Most Common Replacement Part
One of the most commonly used replacement parts for Samsung refrigerators is the ice maker assembly DA97-18859A. This assembly includes the internal motor, mold, and sensors required for proper ice production.
Important: Samsung refrigerators use different ice maker assemblies depending on the model. Always verify compatibility using your refrigerator’s model number before ordering a replacement part.
How to Replace a Samsung Refrigerator Ice Maker Assembly
Replacing the ice maker assembly is a manageable repair for many homeowners. Before starting, make sure you are comfortable working inside the freezer compartment.
1. Unplug the Refrigerator
Disconnect power to the refrigerator to prevent electrical shock while working on the ice maker.
2. Remove the Ice Bin
Pull the ice bin straight out and set it aside to access the ice maker.
3. Remove the Ice Maker Mounting Screws
Locate the mounting screws securing the ice maker to the freezer wall. Remove them while supporting the ice maker with your free hand.
4. Disconnect the Wiring Harness
Gently unplug the wiring harness connected to the ice maker assembly. Avoid pulling on the wires themselves.
5. Install the New Ice Maker Assembly
Connect the wiring harness to the new ice maker. Position it correctly and secure it with the mounting screws.
6. Reinstall the Ice Bin and Restore Power
Slide the ice bin back into place, plug the refrigerator back in, and allow the ice maker time to begin cycling.
Testing and Resetting the Ice Maker
Many Samsung ice makers include a reset or test button, usually located on the underside or side of the assembly. Press and hold the button until you hear a chime or movement indicating the test cycle has started.
After replacement or reset, allow 12 to 24 hours for the ice maker to begin producing ice normally.
When to Call a Professional
While replacing the ice maker assembly often resolves the issue, there are situations where professional service is recommended:
- The ice maker continues freezing over
- No water is reaching the ice maker at all
- The refrigerator is a built-in or under manufacturer warranty
- Electrical issues or error codes are present
If you’re unsure about the repair or want a reliable fix, our refrigerator repair service team can diagnose and resolve Samsung ice maker problems safely and efficiently.
Final Thoughts
Ice maker failures are one of the most common Samsung refrigerator issues we see. Addressing the problem early can prevent further damage and restore convenience to your kitchen.
If DIY repair isn’t the right fit for you, or if the issue persists after replacing the ice maker assembly, our technicians are here to help. You can schedule refrigerator repair service with our team and get your ice maker working again without the hassle.